Vidéotron Outage Report in Lorraine, Laurentides, Quebec

Problems in the last 24 hours in Lorraine, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Lorraine, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Lorraine, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Saint-Jérôme, Dollard-Des Ormeaux, and Boisbriand.

City	Problem Type	Report Time
Montréal	Internet	13 hours ago
Montréal	Internet	1 day ago
Montréal	Wi-fi	6 days ago
Montréal	Internet	8 days ago
Montréal	Total Blackout	9 days ago
Montréal	Total Blackout	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Lorraine, Quebec

Latest outage, problems and issue reports in Lorraine and nearby locations:

• 
  jyseerys (@jayseereyes) reported 1 minute ago from Montréal, Quebec

  @Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.

• 
  Daniel McMahon (@danmac40) reported 16 minutes ago from Mascouche, Quebec

  @Videotron what’s going on no service on helix

• 
  courtney (@conicoletti) reported 17 minutes ago from Deux-Montagnes, Quebec

  @Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.

• 
  Felipe PJ (@fjvost) reported 18 minutes ago from Montréal, Quebec

  Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

• 
  Cee (@CeeFor) reported 19 minutes ago from Montréal, Quebec

  @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

• 
  David MacIntyre (@dave_mac609) reported 22 minutes ago from Montréal, Quebec

  @Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.

• 
  Droussy 🎙🔥 (@DroussyBabe) reported 23 minutes ago from Montréal, Quebec

  Fix this **** Now !! @Videotron #enjeuxmajeurs

• 
  Kathy M (@kathym425) reported 25 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  lawrence bass (@lbass007) reported 31 minutes ago from Laval, Quebec

  @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

• 
  Elephant Stone (@ElephantStoneHQ) reported 37 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

• 
  M▼RKDIEZ (@markdiez514) reported 38 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

• 
  sbg4evr (@sbg4evr) reported 40 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  Amanda (@wild_one1998) reported 44 minutes ago from Montréal, Quebec

  @Videotron Both cable boxes in the house went down last night, and are still down now

• 
  Dan Carnelly (@dancarnelly) reported 49 minutes ago from Montréal, Quebec

  So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

• 
  Fha Gauthier (@voilalasoupe) reported 51 minutes ago from Laval, Quebec

  Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.

• 
  jyseerys (@jayseereyes) reported 52 minutes ago from Montréal, Quebec

  @Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.

• 
  summer the fighter (@SummerrWoodss) reported 55 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron y’all out here having the worst connection and nobody working to help…

• 
  Ahsan. (@Iqballer69) reported 57 minutes ago from Montréal, Quebec

  @MikeyZwonok @Bell @Videotron Need to do that switch too man @Bell is always a let down lol internet always going on and off randomly

• 
  Elephant Stone (@ElephantStoneHQ) reported 60 minutes ago from Montréal, Quebec

  @MikeSidel @Videotron Sucks

• 
  ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 60 minutes ago from Montréal, Quebec

  Wthhh @Videotron why is my txting not working 😡😡

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Frederic Marcil (@fredomarcilo) reported 3 minutes ago

  @Videotron currently outage at laval ??? No internet

• 
  Guillaume (@gepeto42) reported 3 minutes ago

  @IndianaTux @TekSavvyBuzz It’s a Videotron issue. I’m on ebox, tek would be the same. Months of Videotron coming to « fix a hardware issue in the neighbourhood » with no improvement, there clearly are just too many of us uploading during the work day, it’s fine at 2am...

• 
  Outoftheparkhitter (@Outofthepark514) reported 4 minutes ago

  @jacktodd46 Got rid of videotron, so now I’m stuck with sportsnet and TSN and yes I’m already sick of hearing about the leafs. And good damn I miss Pierre Houde!!

• 
  Salma (@Salma31097164) reported 4 minutes ago

  @Videotron I can’t send you a dm it’s useless no one wants to do anything to help just sending messages to look good to others. I hope people do their research before signing with the worst company on my experience

• 
  Nic De Nino (@514gooch) reported 4 minutes ago

  @Videotron Internet down again in N.D.I.P. We can't continue like this especially with assignments (homework) needing to be sent in. Time to look for another internet provider.

• 
  Marc-André Auclair (@EAUclaire2010) reported 7 minutes ago

  @Bell_Support 9 hours without internet wow !!! My neibourgh has videotron... everything is working fine. I was with videotron before and definatly going back as soin as the tech come install his stuff. I already called. Bell is bad ! Very bad customer service !!!

• 
  WeDontKnowForSure (@santaisxxl) reported 13 minutes ago

  @Videotron terrible service. upgraded to #Helix and the technician did not take the old equipment. NOW I AM TALKING WITH #COLLECTIONS. Already returned their equipment

• 
  Salma (@Salma31097164) reported 14 minutes ago

  @Videotron worst company of all time. Please find another company for service. Don’t trust this company. Please pay extra and go to a better company

• 
  Ysatis (@ysatiss8) reported 14 minutes ago

  @Videotron worst ******* customer service

• 
  Parker Smeltzer (@parker_smeltzer) reported 15 minutes ago

  @Videotron I have been having problems with my tv signal for 2 weeks, my tv keeps stopping like we pause it. The only way to get it to work is unplug the power and wait, why ???