Vidéotron Outage Report in Lorraine, Laurentides, Quebec

Problems in the last 24 hours in Lorraine, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Lorraine, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (59%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (8%)
• E-mail (5%)
• Phone (2%)

Live Outage Map Near Lorraine, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Saint-Jérôme, Dollard-Des Ormeaux, and Boisbriand.

City	Problem Type	Report Time
Montréal	Wi-fi	4 days ago
Montréal	Internet	6 days ago
Montréal	Total Blackout	7 days ago
Montréal	Total Blackout	7 days ago
Montréal	Internet	7 days ago
Montréal	Total Blackout	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Lorraine, Quebec

Latest outage, problems and issue reports in Lorraine and nearby locations:

• 
  Daniel McMahon (@danmac40) reported 2 minutes ago from Mascouche, Quebec

  @Videotron what’s going on no service on helix

• 
  summer the fighter (@SummerrWoodss) reported 6 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron y’all out here having the worst connection and nobody working to help…

• 
  Cee (@CeeFor) reported 15 minutes ago from Montréal, Quebec

  @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

• 
  jyseerys (@jayseereyes) reported 15 minutes ago from Montréal, Quebec

  @Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.

• 
  courtney (@conicoletti) reported 19 minutes ago from Deux-Montagnes, Quebec

  @Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.

• 
  Fha Gauthier (@voilalasoupe) reported 20 minutes ago from Laval, Quebec

  Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.

• 
  David MacIntyre (@dave_mac609) reported 20 minutes ago from Montréal, Quebec

  @Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.

• 
  Amanda (@wild_one1998) reported 23 minutes ago from Montréal, Quebec

  @Videotron Both cable boxes in the house went down last night, and are still down now

• 
  ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 26 minutes ago from Montréal, Quebec

  Wthhh @Videotron why is my txting not working 😡😡

• 
  M▼RKDIEZ (@markdiez514) reported 28 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

• 
  lawrence bass (@lbass007) reported 31 minutes ago from Laval, Quebec

  @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

• 
  Elephant Stone (@ElephantStoneHQ) reported 33 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

• 
  Felipe PJ (@fjvost) reported 36 minutes ago from Montréal, Quebec

  Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

• 
  Kathy M (@kathym425) reported 37 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  Elephant Stone (@ElephantStoneHQ) reported 41 minutes ago from Montréal, Quebec

  @MikeSidel @Videotron Sucks

• 
  Droussy 🎙🔥 (@DroussyBabe) reported 47 minutes ago from Montréal, Quebec

  Fix this **** Now !! @Videotron #enjeuxmajeurs

• 
  sbg4evr (@sbg4evr) reported 48 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  jyseerys (@jayseereyes) reported 49 minutes ago from Montréal, Quebec

  @Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.

• 
  Dan Carnelly (@dancarnelly) reported 52 minutes ago from Montréal, Quebec

  So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

• 
  Ahsan. (@Iqballer69) reported 52 minutes ago from Montréal, Quebec

  @MikeyZwonok @Bell @Videotron Need to do that switch too man @Bell is always a let down lol internet always going on and off randomly

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mpatt Mpatt 🗣 (@mpatters_can) reported 1 minute ago

  I think videotron is having some major issues... (in Gatineau as well)

• 
  Wahaj Uddin (cupid55) (@IamWajz) reported 8 minutes ago

  @Sly24 @Videotron This number is down. Any news what’s happening?

• 
  Daphne Richardson (@DaphRichM) reported 8 minutes ago

  @Videotron welp there goes me attending class with the wifi/internet completely down in all of Quebec

• 
  Philip T. (@Corporate18) reported 10 minutes ago

  @VicFrancalancia @Videotron Seems to be an outage. I am sure they are working on it. They are rarely down.

• 
  carolanne (@stpcaroxoxo) reported 10 minutes ago

  @CanadianKryles @Videotron Me too. I did the same as you and it's not Working

• 
  YogiBear (@YogiBear1286) reported 13 minutes ago

  @Videotron internet been down for a while.. unable to reach your tech support as number is dead and customer service same.. how am I supposed to work from home? Maybe @Bell could help me out.

• 
  Ash (@Ash___Tray) reported 18 minutes ago

  @rmitchello @Videotron Their call center is down as well

• 
  Sweet spice (@XxSweetspice) reported 18 minutes ago

  @Videotron hi the wifi is not working at my house nor can I access your website or call customer service. I need an answer ASAP before my Uni exams begin! Thank you

• 
  Your newest addiction (@CILANTRO_xo) reported 19 minutes ago

  @Videotron internet been down for hours and you don’t even announce anything to your customers ? Lots of us are in work meetings and school exams ... this is really lame, come here for answers and there’s no official announcement or apology... I’m changing provider!

• 
  robert maccaull (@CanadianKryles) reported 22 minutes ago

  @Videotron my wifi works, but my ethernet connection doesn't. Ive reboot PC, router, and modem. Cant get through your phone lines for Customer service or Tech support. Sister lives 5 minutes away with no issues, so not sure if this is large scale or just me.