Vidéotron Outage Report in Lorraine, Laurentides, Quebec

Problems in the last 24 hours in Lorraine, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Lorraine, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (19%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Lorraine, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Saint-Jérôme, Dollard-Des Ormeaux, and Boisbriand.

City	Problem Type	Report Time
Montréal	Internet	3 days ago
Montréal	Internet	4 days ago
Montréal	Wi-fi	8 days ago
Montréal	Internet	11 days ago
Montréal	Total Blackout	12 days ago
Montréal	Total Blackout	12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Lorraine, Quebec

Latest outage, problems and issue reports in Lorraine and nearby locations:

• 
  HowYouDrouin92 (@HowYouDrouin92) reported 1 minute ago from Laval, Quebec

  Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.

• 
  Jaaaaaayyyyy (@zerojay) reported 2 minutes ago from Montréal, Quebec

  2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.

• 
  Beth W (@bunnyette) reported 4 minutes ago from Montréal, Quebec

  @Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service

• 
  Beth W (@bunnyette) reported 5 minutes ago from Montréal, Quebec

  @Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?

• 
  Issa Sissoko (@IssaCheckmate) reported 11 minutes ago from Montréal, Quebec

  @sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

• 
  Kristian Gravenor (@CoolopolisMTL) reported 14 minutes ago from Montréal, Quebec

  @videotron no internet here at my home in NDG. Please fix

• 
  Issa Sissoko (@IssaCheckmate) reported 15 minutes ago from Montréal, Quebec

  @Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

• 
  Issa Sissoko (@IssaCheckmate) reported 18 minutes ago from Montréal, Quebec

  @Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

• 
  Khai. 💉💉 💉 😷 (@sumtimw0ng) reported 21 minutes ago from Montréal, Quebec

  Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 25 minutes ago from Montréal, Quebec

  @Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

• 
  Issa Sissoko (@IssaCheckmate) reported 27 minutes ago from Montréal, Quebec

  @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

• 
  Richard E Flanagan (@phosfiend) reported 27 minutes ago from Montréal, Quebec

  @Videotron internet seems to be down for folks in Hudson/St lazare

• 
  Jaaaaaayyyyy (@zerojay) reported 28 minutes ago from Montréal, Quebec

  Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

• 
  Sean Lloyd (@SeanLloyd93) reported 32 minutes ago from Montréal, Quebec

  @Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 33 minutes ago from Montréal, Quebec

  Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

• 
  HowYouDrouin92 (@HowYouDrouin92) reported 35 minutes ago from Laval, Quebec

  @Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 44 minutes ago from Montréal, Quebec

  @Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 50 minutes ago from Montréal, Quebec

  @Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 52 minutes ago from Montréal, Quebec

  @Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

• 
  Jaaaaaayyyyy (@zerojay) reported 57 minutes ago from Montréal, Quebec

  @Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ted Harman (@tedh13) reported 7 minutes ago

  @Videotron Service is back.

• 
  LZR Soar (@SoarJM) reported 8 minutes ago

  @MTLJer i need bell man **** videotron

• 
  Nick Whittome (@Nick_Whittome) reported 11 minutes ago

  @videotron. Is your outage linked to the Kaseya supply chain ransomware attack? Timing is interesting….

• 
  matcha~ (@matchakitty_) reported 15 minutes ago

  @ydnkm Yep, MTL and Videotron service for me. It’s dead

• 
  Luca (@Gravefalcon) reported 15 minutes ago

  @Videotron Yeah well I finally just got my helix device after you guys yanking me around trying to not give me the price you promised and it's not working. Not the app, just the whole helix. Must say it was well worth spending my whole weekend on the phone!

• 
  Casey Li (@caseyli23) reported 18 minutes ago

  I can’t stress this enough - @Videotron wireless pricing in unreal!! In the many years I’ve been with them, they’ve never increased my cost and randomly today, my wireless invoice had a rebate on it! So much better than my previous service provider.

• 
  Jean-François Mezei (@jfmezei) reported 19 minutes ago

  @CdnAvSpotter @Milnoc @SBishayIRIS This is why I am curious whether Videotron has text in contracts with its retail customers about limited roaming. AT&T has such text when you buy prepaid service. you have “free” roaming iN Canada, but more than 50% of usage must happen on AT&T network.

• 
  David the Dietitian (@SciBasedNutr) reported 20 minutes ago

  @AdaMcVean @Videotron JFC. This is so frustrating. @Videotron can't keep their story straight can they. "Yes we do refunds, nope sorry no refund for you." Looks like they need to lose a customer if you can quit them and report to a gov agency for fraudulent practices. Good luck. <sigh>

• 
  andre (@monkiboy93) reported 23 minutes ago

  @Videotron dont have any service since 21h00 in montreal

• 
  blabla blablabla hahahhahahaha,🤣 (@hiddenmarek) reported 24 minutes ago

  cancel culture got our videotron wifi plan wtfff😢