Cogeco Outage in Appleby, Ontario

@cogeco Way too late. Thanks for leaving an elderly customer in the lurch. And how dare you charge her for lack of service.

@cogeco @cogeco After leaving my mom without a phone for a week, you missed your appointments again. Oh well I think she’s going back to Bell as she’d like a service that works.

@cogeco Wtf is going on biggest ppv of year trying to purchase and its unavailable. I WANT A CREDIT ON MY ACCOUNT NOT HAPPY

@TweeetLorraine @wendy2shoes @cogeco Did that switch a couple of months back. Start is way better than cogeco. Stable internet, cheaper and better customer service.

@MKrekic @rd98ac @andreagruscyk @Brent_Wolfram @cogeco Thanks Andrea. Sadly, this is the type of response I think we expect from @cogeco support, not from a fellow customer. Again, thanks Andrea for the update 💯

Hey @cogecohelps @cogeco Oakville area is not working, fam I need internet right now for studying midterms tomorrow!! Please for God’s sake please damn fix internet hurry up!! #Cogeco

Hey Oakville area is not working, fam I need internet right now for studying midterms tomorrow!! Please for God’s sake please damn fix internet hurry up!! #Cogeco

Couldn’t agree more - @cogeco recently scammed my 92 year old grandmother by telling us her phone service ended a month later then it actually did, then removed the promo rate from her bill. They’ve stolen from her in the past too, absolute scum of the earth.

@kailbrooke16 @cogeco I agree terrible terrible service

@cogeco There was a power outage in Burlington this afternoon. I called technical support to ask if there is any way around keeping the Arris modem in operation. Call was at 15:54 for 6 minutes if you want to listen to it. I had to repeat myself. Agent was clueless and useless

@cogecohelps It was not cogeco who took it down:(

It’s 9:48pm in Oakville Ontario. Anyone else still having issues with #cogeco Internet and phone services. On hold with them and there is no recorded messages about problems.

With the current #cogeco outage, I miss TV so much that I am hotspotting Netflix from my phone. #datakiller #withdrawl

@cogeco. Hoping someone can help with my billing. Just sent a dm

Terrible @cogeco experience Internet keeps dropping, tech has been out equipment exchanged etc issue continues, now it’s a ‘known issue’ and the solution is to downgrade my internet and wait upto 3 days with no internet while they send me another modem!!

@soakwash @cogecohelps @cogeco We are having the same problems here in east end Oakville- down at least 15 minutes

@cogeco I am so disapointed in your service. I've been without a phone and internet since last Friday, and no one at your company cares. I just keep getting ****** around. If anybody gives a crap about customers, maybe you can contact me. Thanks

@cogecohelps please, send a service man out to fix this cable please for the love of God. I have to find a place to live for June 1st. My 3 kids are relying on me to find a roof. I can't without a phone and internet and Cogeco gives zero *****.

@cogecohelps Not impressed Ryan @cogecohelps Your associates usually private message people, so they can actually help them. I have reported this three times. I have done my duty. How about you. @cogeco

Or perhaps you can do that, Ryan @cogecohelps and also suggest they reprint @cogeco doorknob cards. It’s not just my house. All the way down the street.

@Marianne0417 @cogecohelps @cogeco I finally spoke to someone who seemed to care and was given a small credit to cover some of my data charges with all the days having no WiFi. But the crazy thing is that this new modem is known to have problems and yet they still sell and install them!

@cogecohelps I did. They did a reset. Told me to check in 10 min. Speed still around 40. Now I have to call tech support again. I LOVE another day of this garbage @cogeco @cogecohelps

I am absolutely dumbstruck at the service from @cogeco and @cogecohelps They haven’t shown up AGAIN for an installation appointment for internet. I’ve been sitting home waiting again. Hours have been wasted on this this week. And no internet since Tuesday.

@cogecohelps I really hope I will be getting a rebate on my next cable bill because of these blackout problems on specialty channels that I’m paying for. #Cogeco

@cogeco please fix your internet services. This is outrageous... Horrible internet speeds and connectivity these past 2 weeks. Already over my data limit thanks to you guys...

@MarkoIvankovi10 @cogeco @cogecohelps Try to cancel the service...its 10times as painfull

I can’t believe how bad the new #cogeco user interface is for Tivo ... most of the time it doesn’t work if you’re trying to get to anything other than the channel listings... they have made my mind for me... dropping cable after #epl season in May

The new #cogeco interface is absolute sh*t ...nothing works... when it does for a bit it’s slow as molasses... and then decides to reset Result= when premier league season is over, we’re dropping cable

@cogecohelps Bell, Rogers, Telus, Shaw, and a dozen others are all prepared to provide the @TSN_Sports Go service to their customers; I'm disappointed Cogeco won't.

Cogeco dropping TSN Go is a minor thing but it bugs me. Researching internet options ... 2 blocks away from my house - in a new development - Bell offers 1.5 Gbps fiber service. Here, Bell only offers 50 Mbps. Grrr.

@cogecohelps "vs. the few that actually use it" sort of describes 90% of the channels I currently get on my Cogeco package and never watch. Am already paying for both high speed Internet, and TSN; I'm disappointed you can't make this work.

@moi1975 No we have TekSavvy for internet. It was Cogeco that we were with that caused us to be down for 2 months and never got resolved so we left all services with Cogeco.

@cogeco If you’re keeping track, your new @Tivo interface is awful. Recommend returning to previous.

@JohnFurrToronto @cogeco @BellFibe Yes it’s interesting because when you go to the CTV app it will allow you to sign in with every other cable company in the country except Cogeco. Suggest a certain amount of contempt for their customers imho 😐

@JohnFurrToronto @cogeco @BellFibe A friend of mine knows someone I’m not sure what the company is but the thing about Cogeco I hate is that they’re charging cable prices but they’re streaming service is terrible with hardly anything available. And if you live in lower Hamilton you can’t get Bell or Rogers

@cogecohelps hey Cogeco, I believe there is an outage in Winona/Stoney Creek. No internet here. #cogeco

@AprilBoultbee @Bell @Bell_Support @TekSavvyBuzz I don’t think they offer service our area. But I think we might need to switch to cogeco or something else!

@cogeco OMG I am sooo glad I got rid of your service! I will NEVER come back. A man who said he was from Cogeco with a badge which I said I could make that, he wanted the boxes back, he said I’m going to waste his time coming back I said that’s fine I have the labels from

@cogeco it’s bad enough that the TiVo system is the worst piece of hardware I’ve ever had the misfortune of enduring but I can’t even get through to your support to get this piece of junk replaced. Breathing into the phone with me repeating into the phone “can you hear me” 👎🏿👎🏿

@gunner_mcneill @cogeco Yep...there’s been an outage since 8:30 this morning through most of the downtown area. No word on cause or an uptime eta.

@SarahTreadaway @cogecohelps Had the same response from my modem issue! Same three lights on! Tech can’t help, they tried three times to fix and to no success. Earliest Tech available from Cogeco is Jan 10th! 9 days, REALLY! That’s the earliest available! It’s time to cancel my service!

@vivalasantz @pamelizabeth2 @Bell_Support @Bell If it is any consolation, the service I recently received from @cogeco was much worse. Two full day appointments when they didn’t show up and then lied to about the terms of the contract. Shameless convo with a manager after.

I will never ever use @cogeco again. Miltoners, beware.

@cogecohelps thx. i called. need a technician appt. nothing available until thurs. not surprised. not impressed. then again, i haven’t been impressed w/ much since i became a #cogeco customer in may. i have very low expectations now. can’t wait ‘til my yr is up.

@cogecohelps main #tivo box will let me watch tv and recorded shows, but that’s the only functionality in my whole home package of services. but, again, no internet which is a major issue, as i don’t have unlimited data on my phone. #Cogeco #Internet #tv #HamOnt

@cogeco @cogecohelps hi guys, I’m wondering why I don’t have the option to sign into the @CTV go & @City_tv apps with you as my service provider. I see the option to sign in with almost every other provider. Fell like I’m missing out. Please let me know if I’m missing something.

Is cogeco down in the Burlington Pinedale area

Is @CHCHTV carrying any of the @cityofhamilton #Election2018 debates? Not a Cogeco customer but would like to see them.

@RBuschy @cogeco My internet is down

More crappy service from Chatham’s Teksavvy - resellers of @bellcanada and @Rogers. Still waiting for internet service to resume after a move. But I got charged the moving fee already. @TekSavvyBuzz @TekSavvyNetwork @cogeco

I just got a deal literally 100X better with Bell that Cogeco would never in their life give me hollllly

@cogeco I spoke to tech twice....and they said contact customer service....I keep getting tech.

@cogeco I know that we are outside your service area. What I’m trying to understand is why Cogeco salespeople are making appointments with my neighbours to install “high speed” internet. If you could answer that I would appreciate it. Thanks

@cogeco How do I get channel 426....I have called - huge wait times, I have online msg'ed - kept getting technical support....my mum wants to watch tennis and it'll be over before I get this problem solved. I need channel 426.....

@TekSavvyBuzz Incompetent Cogeco. No way to escalate beyond the wall of anonymous support. 2 weeks + of problems. One day off work, and another one proposed.

Hey @Bell_Support This weekend a salesperson from @cogecohelps came to my door in @Aburg_TownHall offering up to 1gig of internet using existing bell service lines. We don’t yet have FTTH and Cogeco doesn’t have coax service in my Amherstburg On. neighborhood. Is this possible.

@cogeco please send me an email I can contact to discuss my upcoming payment. I insist on not paying for this month as your service has been anything but exceptional. I've called countless times without anything being resolved and even had a tech here to replace my modem.

@cogeco I tried calling the number you gave me it says it is not in service

@cogeco Hey Jodi, is there a service outage with cogeco in the kingston area currently. I was watching tv this morning and now its not working with ref code 0600. Cheers,

@cogeco remote control problems with a PACE DC550D..tried new batteries... buttons not lighting up when pressed