Is Cogeco having an outage in Appleby, Ontario?

Donald B (@Belodo) reported 3 days ago from Toronto, Ontario

More crappy service from Chatham’s Teksavvy - resellers of @bellcanada and @Rogers. Still waiting for internet service to resume after a move. But I got charged the moving fee already. @TekSavvyBuzz @TekSavvyNetwork @cogeco

George Stroe (@GeorgeStroe3) reported 3 days ago from Burlington, Ontario

@CRTCeng hello, things are not well in Cogeco land. Only game in town in Burlington thanks to your policies. When was the last time you called Cogeco customer service and been on hold for more than 30 minutes? They have a pre recorded message, been like this for over 6 months....

Pixel Privateer (@ThatChrisNagy) reported 5 days ago from Toronto, Ontario

@RogersHelps None of what you described happened. Even after 6 calls. Each one ended with an assurance of a return but not once did I receive one. Stop failing. Your technical teams should be embarrassed. I've been a paying customer for 2 years. #consumers #canada #isp @Bell @cogeco

Doug Carter (@Cartertwits) reported 5 days ago from Oakville, Ontario

Hey @cogeco there is an outage in my bank account, try giving me a call to get my money but there will be a 40 minute wait. Have you tried to turn yourself off and back on again? Your service is garbage!

Schmitt foundation H (@fschmitt2) reported 5 days ago from Hamilton, Ontario

When I cancelled my services, they sent me an email that I was totally paid up now they are sending me bills again, anyone considering Cogeco consider this you cannot cancel with them without penalizing you!,,

Rod (@racabal) reported 6 days ago from Oakville, Ontario

@cogecohelps When I called to ask about what happened, the person who answered my call decided to hang up on me, she was rude, aggressive and never allowed me to finish my sentences. Of course I have her name and definitely I will not hire Cogeco after this bitter experience.

Rod (@racabal) reported 6 days ago from Oakville, Ontario

@cogecohelps Cogeco service has made a terrible impression in my experience! Called two weeks ago to hire their services for internet and TV, and was told everything was ready for today’s installation, no one came.

Rod (@racabal) reported 6 days ago from Oakville, Ontario

@cogeco When I called to ask about what happened, the person who answered my call decided to hang up on me, she was rude, aggressive and never allowed me to finish my sentences. Of course I have her name and definitely I will not hire Cogeco after this bitter experience.

Rod (@racabal) reported 6 days ago from Oakville, Ontario

@cogeco Cogeco service has made a terrible impression in my experience! Called two weeks ago to hire their services for internet and TV, and was told everything was ready for today’s installation, no one came.

George Stroe (@GeorgeStroe3) reported 12 days ago from Burlington, Ontario

@cogeco What about the waiting time when calling customer service? Waiting time exceeds 30 minutes? And you call this customer service? In Canada?!

Stephen Bieda (@stephen_bieda) reported 12 days ago from Hamilton, Ontario

@cogecohelps Cogeco internet is down in Winona - Nanaimo Cres & Montreal Circle

George Stroe (@GeorgeStroe3) reported 13 days ago from Burlington, Ontario

@cogeco customer service continues to be hard to reach with waiting times exceeding 30 minutes. They’ve been upgrading their billing systems for more than 6 months now. Thank you CRTC for supporting cable company monopoly in Canada, we are all suffering the consequences

Wes Beemer (@BeemerWes) reported 14 days ago from Burlington, Ontario

@cogeco service doesn’t work ...

Dion Rodrigues (@RodriguesDion) reported 17 days ago from Burlington, Ontario

@KarenLDenomme @cogeco That’s exactly why I had to call them too, 3 months ago... sadly I’ve never been billed right once since!! Absolutely outrageous.

Karen Shipway (@kshipway) reported 18 days ago from Oakville, Ontario

@cogeco you’re internet has been awful lately. So damn slow!

Brent Kosta (@bkosta) reported 23 days ago from Hamilton, Ontario

@Keyte17 @cogeco Cogeco has put me on hold for over an hour 3 or 4 times. They simply do not see it as a priority to answer to their clients. I cancelled my service. Apparently they feel having the recording of “Longer than expected call volumes” washes their hands clean of any customer support.

Lennox T (@Lennoxoxox) reported 24 days ago from Hamilton, Ontario

@cogecohelps And please note in my original tweet I already said I tried to reach out to your support - and they would not help! I’m absolutely astounded at this poor Cogeco service. Where is your responsibility?

Michelle Hegge (@michellehegge) reported 27 days ago from Burlington, Ontario

@cogecohelps my cogeco email isn’t working and can not connect via webmail either. Is there currently an issue?

Junie B. Jones (@Coco_LeBouche) reported one month ago from Oakville, Ontario

Hello @cogeco I have spent over 2 hours calling in the 2 days. You cancelled my service early and I am STILL without any internet/phone/TV

George Stroe (@GeorgeStroe3) reported one month ago from Burlington, Ontario

@cogeco account suspended for 3 weeks while I was on vacation. First call while in Europe, agent very argumentative and not looking listening. Came back, takes me 4 calls to technical support to unlock the account. Trying to make sense of it from a technical point of view

Amanda Moco (@AmandaCMoco) reported one month ago from Oakville, Ontario

@CogecoBusiness Solution after 3 hours on hold: wait 2 weeks for a tech to come fix an error that your company made also I will be charged for that technicians service call. Great Customer Service Cogeco you should be so proud!!! #NOT

Dion Rodrigues (@RodriguesDion) reported one month ago from Burlington, Ontario

. @cogeco @cogecohelps you’ve billed me wrong again this month - that’s 3 months in a row, for a service I waited 2 hours on hold to cancel in JUNE! Get it together. I refuse to pay this bill until you rectify this issue and properly charge me. Cut me off, I’ll go to @Bell

Lisa Koster (@lkoster) reported one month ago from Burlington, Ontario

@cogecohelps I subscribe to Cogeco on-demand service and have never had a problem watching anything before. I have one season of Homeland where it is telling me I need to upgrade to watch. I’m confused. I already subscribe to on demand? Why would this one season not work?

Nick Rivait (@NickRivait) reported one month ago from Toronto, Ontario

@cogeco has to have the worst customer service. “We changed our system and can no longer offer promos or discounts” When is @Rogers & #BellFibe coming to Chatham-Kent?

Bingo Buddy (@Bing0Buddy) reported one month ago from Oakville, Ontario

@BeLeafNation @cogecohelps We are also thinking of cancelling with @cogeco as the Retention Department refused to give the same loyalty rate as last month. What is the procedure in the store to cancel?

John M. Campbell (@O2BCool2) reported one month ago from Westdale, Ontario

We’ve been living these issues with @cogecohelps @cogeco the past 3 weeks with no end in sight.

Steve Galley (@stevegalley) reported 2 months ago from Milton, Ontario

@cogecohelps Terrible service from cogeco in Milton. Just found out that my mom has to wait till Monday for a simple TV basic box to work. She has been waiting since Tuesday July 17th!!! First promised last Friday. Then in 24 hrs. Now 5 bus. Days. Damn!

John M. Campbell (@O2BCool2) reported 2 months ago from Hamilton, Ontario

@cogeco @cogecohelps 12:47 pm call was picked up. Technical line but our question was about TiVo which he can’t help with...back on hold...

John M. Campbell (@O2BCool2) reported 2 months ago from Hamilton, Ontario

Hey @cogeco @cogecohelps how long should we expect to be on hold when we call customer service? 25 mins and counting...

Mıκε Gαяяεтт (@THEMikeGarrett) reported 2 months ago from Oakville, Ontario

@cjuned81 @cogeco They all suck so bad. Good luck with Bell and their offshore non existent cx service.

Kelly McKinney (@kellyxo) reported 2 months ago from Toronto, Ontario

@Doucet3 @cogecohelps I can’t get this to work either! I have a Bell & Cogeco login and neither of working. I’m so annoyed!!!

Shane Kennedy 👨🏼‍🍳 (@IrishmanShaner) reported 2 months ago from Hamilton, Ontario

Asking for support from @CarmatTheSpec & @ConsumerSOS - Cogeco can’t get their systems fixed & many of Hamilton area customers are weeks/months without internet. Cogeco told me they can’t help as I’m not a customer however my provider uses Cogeco’s infrastructure & technicians...

Todd Brophy (@T_Brophy) reported 3 months ago from Oakville, Ontario

@cogecohelps Is Internet down in Oakville? Been down for me for past 20 mins. Rebooted Cogeco router but still offline. 30 min wait for call centre support. Checking website on mobile not showing outage. And yes, bill is paid is current :)

Chris "mess" Gordon (@mess_hs) reported 3 months ago from Toronto, Ontario

@MartinOmes @cogeco I’m fairly certain there’s some legislation that caps overage charges at a few hundred dollars. ran into a similar issue (although not $2k worth) a couple months ago.

Sean Donnelly (@rockstar__sean) reported 3 months ago from Burlington, Ontario

Let’s see how well social media works? Listening to my mother call Cogeco customer service insulted by Andrew employee #2270 when all she wanted was an explanation as to why her bill had doubled from month to month. Cogeco employees need a lesson in customer service. Disgusting!!

Strategic K9 Service (@security32811) reported 3 months ago from Burlington, Ontario

@cogecohelps what happened to Cogeco??? Used to be an awesome service... now, not so much

Shelley Weichel (@ShelleyWeichel) reported 3 months ago from Oakville, Ontario

In desperation, using hotspot data on Rogers phone to get internet. So...now paying Rogers to get Cogeco service #1forthepriceof2 @cogecohelps FIX YOUR BUSINESS OR GET OUT OF IT!!!!! #willnotpay

Teri-Lyn Stewart (instagram @tlstewart78) (@tls1978) reported 3 months ago from Hamilton, Ontario

@sio1527 @cogecohelps good luck getting help. i just switched to cogeco on may 13. had had NOTHING but trouble. actually thinking of going back to bell. they’re expensive, but at least they answer the phone and provide customer service in a reasonable amount of time!

Elvin (@imelvino) reported 3 months ago from Milton, Ontario

@cogecohelps I had to reset my modem which of course changes username and password. Cant get thru to Cogeco CSR because of Burlington outage

Chris Terrio (@ceoterrio) reported 3 months ago from Oakville, Ontario

@cogeco are the worst at Customer Service and have the poorest fiber technology. Told me I will have no cable feed until June 11th. Sending students door to door to try and upsell in Oakville, Ontario......hello Bell.....can you you do better?

Rawrbmb (@Rawrbmb) reported 4 months ago from Burlington, Ontario

@TekSavvyCSR any issues cogeco cable in the Burlington Area

Wendy (@whds1) reported 4 months ago from Burlington, Ontario

@CHCHTV Do you have a reporter that needs a story?? Look into @cogecohelps @cogeco No internet or cable for many customers for over a month. CEO steps down??

Wendy (@whds1) reported 4 months ago from Burlington, Ontario

@COGECO SUCKS. THEIR MOTTO SHOULD BE “Charging More and Servicing Less”.

Ben (@Ben_itt) reported 4 months ago from Oakville, Ontario

@cogecohelps, @cogeco, if the bill is +$200 for all three, how much more for 1 more @TSN_Sports channel that would have relevant sports on it? You are the worst telecom coming in the nation. You know oakville and Burlington elderly don’t question the bills but millennials do!

Jonathan (@jondeli78) reported 4 months ago from Hamilton, Ontario

@fightnet not working on cogeco. No fights are on

Teri-Lyn Stewart (instagram @tlstewart78) (@tls1978) reported 4 months ago from Oakville, Ontario

@cogecohelps @cogeco i dm’d my acct #. can u plz tell me the date my new customer contract came into effect? i can’t access my email easily because i have no wifi. can’t do anything that requires the internet because i have almost zero speeds. #nointernet #cogeco #telecommunications #HamOnt

Teri-Lyn Stewart (instagram @tlstewart78) (@tls1978) reported 4 months ago from Hamilton, Ontario

@cogecohelps i’m a brand new #cogeco customer. just installed 2day. netflix either takes 4ever 2 load, or won’t load @ all. if it does, the pic is grainy & it keeps buffering. also, trying 2 log in 2 tivo app & it says i must b subscribed. not off 2 a very good start.

Jocelyn (@Jocelyn95990022) reported 4 months ago from Oakville, Ontario

@cogecohelps Two weeks and Cogeco Cable has done nothing to help to restore my internet service. As a single mother with voip calling services this is a total disaster !

Jocelyn Stephenson (@Jocelyn95990022) reported 4 months ago from Oakville, Ontario

Two weeks and Cogeco Cable has done nothing to help to restore my internet service. As a single mother with voip calling services this a total disaster !

Jocelyn Stephenson (@Jocelyn95990022) reported 4 months ago from Oakville, Ontario

@cogeco It’s been 13 days so far that I haven’t had any internet service

Dave (@davidcouvier) reported 12 hours ago

So @cogeco I need your help with understanding why my bill is now going up AGAIN!?!?!?! Seems like you're upping rates every other year, why is that? I feel like you are part of Bell , I thought you were for the people to provide high quality inexpensive services, what happened?

mini2z 💜 Kristin (@mini2z) reported 12 hours ago

Seriously @cogeco what’s the problem with all the freezes and flashes on ALL @TiVo taped and live programs?

Joe Crawford (@JoeCrawfordLive) reported 13 hours ago

.@cogecohelps Rates going up as of Nov 15th! Maybe they should worry about getting better service and work properly before raising prices on their crappy service. Guess I’ll be getting rid of my Cogeco in another month!

Sylvia Roach (@SylviaRoach) reported 13 hours ago

So frustrated with #Cogeco. No wifi or TV. Called 4 times said 'We r working on it!'. #cogecohelp nothing...help@

knowledgep (@xXIn2DeepXx) reported 16 hours ago

@cogeco raising rates but you can't even provide the advertised speed or a consistent network with minimal disconnects. I'll be gone in November...

Pat (@lumsays) reported 16 hours ago

@cogeco Staff at post office told me this morning that they have resolved their issues.

bethanycairns (@bethanyfrances) reported 18 hours ago

Dear @cogeco as a new customer, I'm very disappointed in your customer service. Our new TiVo was installed over a month ago and never worked! I have been on the phone with your IT department every day since, with no solution in sight. Will be cancelling if not fixed asap!

Stephen Ross (@slross1234) reported 22 hours ago

@cogeco 75 minutes waiting in your que to get answered, finally an agent answers and promptly hang up on me #badcustomerservice

Jane (@Jane1456) reported yesterday

@cogecohelps @barbpasqualini Hi. Cogeco internet is down in Glen Williams. Do you know when it will be restored?

Sidular (@Sidular) reported yesterday

I've apparently used 1.7TB of bandwidth this month. Sure glad @cogeco has unlimited internet! (seriously, why are games getting so damn big?)