Cogeco Outage Report in Fonthill, Ontario

COGECO WIFI IS DOWN (NORTH END ST CATS)

@cogecohelps hello. I heard of a new service from cogeco called epico. I can’t find any info on this anywhere. Can you tell me more about it?

@cogecohelps @cogeco I was wondering why i have No Phone No TV and No Internet...are you guys experiencing problems due to the wind storm in St. Catharines

@cogeco I was wondering why i have No Phone No TV and No Internet...are you guys experiencing problems due to the wind storm in St. Catharines

@durbdurbster how did you fix it? I have the same code. Cogeco isn’t not very helpful. 1-2 days to call back with fix?.

People warned me about @cogeco told me I would be promised a great bundle offer but be billed the regular price. Sure enough. Got my first bill yesterday and there’s no promotion on it. Trust has already been broken.

@cogeco Yes you did, thank you Sandra. I’m just a bit more bemused rather than amused by the situation where @canadaposthelps express mail service puts my package further away from me in a week, than from where it started!!!!

@cogeco Had service appt last night 5-8. No show. I called, was told it was rebooked for tonight 5-8. Rec’d verification call for TONIGHT. I called to confirm. Told it’s now tmrw 5-8. Why did someone not call to communicate? Do I need to change providers? 😡

Please be advised that our internet and cable television is currently out at the Walker Family YMCA. Cogeco is aware of the issue, although they anticipate they will not be able to restore service until tomorrow. We apologize for any inconvenience.

Major @cogecohelps service outage reported in St. Catharines (including mine). Power outages also reported in some areas. No ETA from Cogeco but they are aware of the problem.

@cogeco Wifi down in North St Catharines.....

@cogeco I got tech support by phone and they promise service will be restored by 2:30. I hope so because my job requires internet acesss.

@cogeco No, I haven’t. The tv is out too. Not sure that rebooting the modem will help but I’ll try.

@cogeco Thanks for the reply. I won’t bother calling tech support & waiting forever. Still no tweet yet about the outage. These tools help reduce the number of calls, use them.

@cogecohelps @cogeco is up and down like a yo-yo 🪀 this afternoon. Down more then up though 😢

@cogeco How on earth does one contact your non-Customer Service??? Busy signal for four hours after speaking to someone who transferred and disconnected me???

@cogeco Is cogeco busy? We report our 2 lines since yesterday and they tell us today from 8 am to 5 pm we would have someone checking the problem. Well it’s past 5 and nobody came to help us. Do you have too much work?

@cogecohelps where can I find information on Cogeco’s new service epico?

@cogecohelps @cogeco did an amazing job getting out here so quick. They went over absolutely everything and finally found the problem. It’s now working better then ever. Thanks to JODI at customer service and my tech who will remain anonymous, AMAZING WORK!

@cogeco hey guys, is there an outage in South St. Catharines? #cogeco

@cogecohelps Is Cogeco on demand down? It’s not working for us in Burlington

@RenfrewCntyScan At least they do their repair/upgrade work during the night when it is least disruptive. I am seeing a lot of people complaining about Cogeco; maybe they are trying to improve their service.

@KIRNEILL Any point in optimizing if my 100 year old house is still running on coax? Desperate for fibre but doesn’t look like it’s coming anytime soon, pulling 1000 down 30 up with cogeco in Canada.

my cogeco email is not functioning. are there issues with the email server?

@cogecohelps why is my cogeco wireless modem so unreliable. I have had nothing but problems with it for a few months. Called support and tech reset it. Only for it to be a temporary fix. I’ve gone through this several times.

@cogeco You are having issues with broadcasting @msnbc service is out, fix it!! Channel 133 is blacked out.

@cogeco your service is garbage #outages

I cancelled @cogeco like a month ago and they’ve still been charging me lmao don’t get their internet dudes they’re awful

@cogecohelps Cogeco doesn’t provide every spring training because many aren’t televised. However, since spring training has started I’m wondering when games will be available. It’s part of the package that I’m paying for. It may seem trivial but this sort of thing is a consistent problem. Thx

@cogecohelps Thanks for nothing, Cogeco! Customer since 1986 (Cablenet). PVR didn't record programs for last 4 months while I was away. Techs tried to fix and now I have no signal. Offered $23 rebate in total. Bye bye.