Cogeco Outage in Fonthill, Ontario

@cogeco I got tech support by phone and they promise service will be restored by 2:30. I hope so because my job requires internet acesss.

@cogeco No, I haven’t. The tv is out too. Not sure that rebooting the modem will help but I’ll try.

@cogeco Yes you did, thank you Sandra. I’m just a bit more bemused rather than amused by the situation where @canadaposthelps express mail service puts my package further away from me in a week, than from where it started!!!!

@cogecohelps @cogeco is up and down like a yo-yo 🪀 this afternoon. Down more then up though 😢

People warned me about @cogeco told me I would be promised a great bundle offer but be billed the regular price. Sure enough. Got my first bill yesterday and there’s no promotion on it. Trust has already been broken.

@cogeco Thanks for the reply. I won’t bother calling tech support & waiting forever. Still no tweet yet about the outage. These tools help reduce the number of calls, use them.

@cogeco Wifi down in North St Catharines.....

Major @cogecohelps service outage reported in St. Catharines (including mine). Power outages also reported in some areas. No ETA from Cogeco but they are aware of the problem.

@cogecohelps @cogeco did an amazing job getting out here so quick. They went over absolutely everything and finally found the problem. It’s now working better then ever. Thanks to JODI at customer service and my tech who will remain anonymous, AMAZING WORK!

COGECO WIFI IS DOWN (NORTH END ST CATS)

Please be advised that our internet and cable television is currently out at the Walker Family YMCA. Cogeco is aware of the issue, although they anticipate they will not be able to restore service until tomorrow. We apologize for any inconvenience.

@cogecohelps @cogeco I was wondering why i have No Phone No TV and No Internet...are you guys experiencing problems due to the wind storm in St. Catharines

@cogeco I was wondering why i have No Phone No TV and No Internet...are you guys experiencing problems due to the wind storm in St. Catharines

@cogecohelps, @cogeco, @CCTS-CPRST Wow, been trying too resolve this since Oct 27 bounced around, no technicians ever show when promised ... spent 25 minutes on the phone with tech support when I asked for escalation they hung up

@cogeco @cogecohelps Keep getting login issues to watch live sports on TSN even though my password was saved from the last time. Had no response last month when I complained about other service issues from Cogeco. You guys are very disappointing as a cable provider.....

Has anyone else with cogeco had issues with CBC, city tv, and ctv loosing the feed over the last 2-3 weeks on a regular basis ?

The @cogeco cable outage has pretty much reinforced the fact that in the era of cell phones the use of land lines is redundant if it's through your cable internet provider.

@cogeco how many 3-5 business days do I have to wait to be compensated for something? halfway through the month sitting waiting ..and another excuse why I dont have TV. awful

@cogeco ya’ll needa be put outta service for terrible service

Hey Cogeco, can u please explain (bullshit) to me why my TiVo minis go down at least once a week?????

@cogeco Something is wrong with channel 129 the game show network. The Chase is supposed to be on but some different show is on. Help please

@cogeco Correct. Primarily shows on HGTV but also some CBC shows are showing as new when they should be showing as repeats.i have series recordings for NEW episodes in my dvr so now have over 20 hours of erroneous recordings scheduled Wed to Saturday alone. This is a repetitive issue.

@cogeco Moved last year, Cogeco was there on the day we moved in, hooked up tv, phone and internet. Tech was there for about 1/2 hour, best service ever. Thanks Cogeco.

@cogeco I’m sure there is a very high degree of likelihood that self install will succeed and I prefer that the tech not enter, but I can’t take the chance: Rogers also doesn’t enter and while Bell does enter, they only offer 5 Mbps service.

@cogeco Happy 1 week anniversary to this unresolved and worsening complaint. Would never be tolerated in my business but I'm not a @CRTCeng endorsed monopoloy.

@FrankDeSilvio @cogeco @cogecohelps Hi Frank, Sorry for the issue that occurred with your install yesterday. We are waiting on an update from Cogeco after we put in the ticket yesterday for you. Once we have an update we will be in contact.

@cogeco To be more proactive, my tests show I require a temp drop line from the pole (directly outside) to my home. I am 99% certain this is an @cogeco issue. If an install was done or not this is @cogeco infrastructure and needs to be maintained on my street. That is @cogeco issue.

@cogeco Hi Jodi, I appreciate the quick response, Cogeco was scheduled to do and complete the install but yes the service will be with startca. I am really coax savvy and my signal strength was tested on sunday and did not change yesterday. There was no install.

@cogeco I’m not sure what there is to discuss. Cogeco’s official policy is no entry no matter what. If self installation fails, then service is terminated, which is a risk that I can’t take. I’m holding off on moving until policy changes.

@cogeco Have I done a biggest mistake of my life to go with Cogeco, such a poor service specifically to new customer. Is there some one in Cogeco who can help please, Internet deactivated after one day of service. What a pathetic service.