Cogeco Outage Report in Fonthill, Ontario

@cogeco Had service appt last night 5-8. No show. I called, was told it was rebooked for tonight 5-8. Rec’d verification call for TONIGHT. I called to confirm. Told it’s now tmrw 5-8. Why did someone not call to communicate? Do I need to change providers? 😡

@cogeco what is going on with the internet and what is going ? Your contact and support is not working your phone number is BUSY and I pay for services this is not provided

@cogeco hey guys, is there an outage in South St. Catharines? #cogeco

@cogeco having issue with the internet again. Any outage in Niagara? Also is there a way to reset the tv channel so they stop cutting ? ( watching TV and the show keeps cutting and it’s doing this on all my channels

@cogeco Yes you did, thank you Sandra. I’m just a bit more bemused rather than amused by the situation where @canadaposthelps express mail service puts my package further away from me in a week, than from where it started!!!!

@cogeco No, I haven’t. The tv is out too. Not sure that rebooting the modem will help but I’ll try.

@cogeco I got tech support by phone and they promise service will be restored by 2:30. I hope so because my job requires internet acesss.

@cogeco any idea of when today's issues will be sorted? Like many I rely on a reliable internet connection to be able to work. This is the second time this week this had happened to me and it is preventing me from doing my job.

@cogecohelps @cogeco is up and down like a yo-yo 🪀 this afternoon. Down more then up though 😢

People warned me about @cogeco told me I would be promised a great bundle offer but be billed the regular price. Sure enough. Got my first bill yesterday and there’s no promotion on it. Trust has already been broken.

Hey, @cogeco @cogecohelps the internet has gone down and a router reboot did not solve it. Tried calling support and it’s busy. What gives? Perhaps a tweet to update users affected?

@cogeco How on earth does one contact your non-Customer Service??? Busy signal for four hours after speaking to someone who transferred and disconnected me???

@durbdurbster how did you fix it? I have the same code. Cogeco isn’t not very helpful. 1-2 days to call back with fix?.

@cogecohelps where can I find information on Cogeco’s new service epico?

C’mon @cogeco get your **** together! Second major internet outage in southern Ontario in 3 days. WTF?!?

@cogeco Is cogeco busy? We report our 2 lines since yesterday and they tell us today from 8 am to 5 pm we would have someone checking the problem. Well it’s past 5 and nobody came to help us. Do you have too much work?

@cogeco @cogecohelps I'm very unhappy with the services and the customer service/support. There is no number to call. All are disconnected.(taking people for fools you give them the number from the website and the number doesn't work) BAD Service in looking for another provider

@cogeco Thanks for the reply. I won’t bother calling tech support & waiting forever. Still no tweet yet about the outage. These tools help reduce the number of calls, use them.

@cogeco Wifi down in North St Catharines.....

@cogecohelps hello. I heard of a new service from cogeco called epico. I can’t find any info on this anywhere. Can you tell me more about it?

@cogeco Are there still internet problems ? Mine is slow loading pages and I have the “weak security “ wifi showing. A few of my friends do as well. This is concerning. What can be done? I’ve directed messaged since you were down and no response.

@Teach_Laidlaw @cogeco My internet went down Thursday, used my iPhone which means my data to teach during the PM...eventhough P. was supportive and said “post a message saying you’ll see your kids tomorrow”

@cogeco @cogecohelps Having internet connection issues again in Stoney Creek

@cogecohelps @cogeco @Bell_Support My issue was not directed at having no service. I’m going forward with cancelling my account. The lack of response is ridiculous.

@cogeco @cogecohelps still having constant on and off issues with my internet. Almost every day or two, at some random hour it will go out and than I have no internet for a few hours. Your gigabit internet so far isn't worth the money.

@cogeco Internet down again in Georgetown ON. This is getting ridiculous.

@cogeco still today having trouble with internet, it’s intermittent and becoming a hassle for ppl working from home

@LinBrown65 @cogeco They are saying there is no issue but we are not up and running

@cogeco is service out again in Burlington? Internet not working and Tv keeps cutting out

@cogeco so if Cogeco is down would Nexicom be down they buy the stuff off of cogeco