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Cogeco outages and service status in Niagara Falls, Ontario

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Cogeco generated 0 outage signals in the last 24 hours around Niagara Falls, including 0 direct reports.
  • The most common problems reported in this area mention TV and Internet.
  • 80% TV (80%)
  • 20% Internet (20%)

The latest reports from users having issues in Niagara Falls come from postal codes L2H .

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours in Niagara Falls, Ontario

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in Niagara Falls, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 21: Problems at Cogeco

Cogeco is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Niagara Falls, Ontario

The most recent Cogeco outage reports came from the following cities: St. Catharines, Niagara-on-the-Lake, and Niagara Falls.

CityProblem TypeReport Time
St. Catharines Internet 7 days ago
Niagara-on-the-Lake TV 10 days ago
Niagara Falls TV 10 days ago
St. Catharines TV 27 days ago
St. Catharines TV 27 days ago
Niagara Falls Internet 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports Near Niagara Falls, Ontario

Latest outage, problems and issue reports in Niagara Falls and nearby locations:

  • MrJMe
    MrJMe (@MrJMe) reported from Niagara Falls South, Ontario

    @cogecohelps where can I find information on Cogeco’s new service epico?

  • officialstephhx
    Steph (@officialstephhx) reported from St. Catharines, Ontario

    @cogecohelps @cogeco is it your policy to request payment for service even after debt is settled? I’m genuinely confused why I need to pay more money to obtain service after past debt was settled. I have the signed letter showing settlement. No agent can seem to provide me proof!

  • MrJMe
    MrJMe (@MrJMe) reported from Niagara Falls South, Ontario

    @cogecohelps hello. I heard of a new service from cogeco called epico. I can’t find any info on this anywhere. Can you tell me more about it?

  • dragon_hombre
    DragonHombre the Kingbeing (@dragon_hombre) reported from Niagara Falls South, Ontario

    @cogeco @cogecohelps I'm very unhappy with the services and the customer service/support. There is no number to call. All are disconnected.(taking people for fools you give them the number from the website and the number doesn't work) BAD Service in looking for another provider

  • sharonne_young
    Sharonne Young (@sharonne_young) reported from St. Catharines, Ontario

    Cogeco sucks

  • LynNottingham
    lyn nottingham (@LynNottingham) reported from Thorold South, Ontario

    @cogeco This issue is still not resolved. Again today , like the last 3 days, no WiFi service. Uggghhhhh

  • remyzanotto
    Remy Zanotto (@remyzanotto) reported from St. Catharines, Ontario

    @cogeco hey guys, is there an outage in South St. Catharines? #cogeco

  • Gillian2Point0
    👑 Queen Mademoiselle Gigi 👑 (@Gillian2Point0) reported from St. Catharines, Ontario

    COGECO WIFI IS DOWN (NORTH END ST CATS)

  • ohrigeeta
    iFLyS🅾️lO (@ohrigeeta) reported from St. Catharines, Ontario

    @cogeco down again???

  • dayloro
    Dayna Janzen (@dayloro) reported from Niagara Falls South, Ontario

    @cogecohelps Hi there Cogeco, is there internet issues in Niagara Falls? Reset my modem and still no internet for the last 20-30 mins. Any known outages?

  • SylviaBolle
    Sylvia Bolle (@SylviaBolle) reported from Thorold South, Ontario

    People warned me about @cogeco told me I would be promised a great bundle offer but be billed the regular price. Sure enough. Got my first bill yesterday and there’s no promotion on it. Trust has already been broken.

  • cleanturfcanada
    Clean Turf Canada (@cleanturfcanada) reported from St. Catharines, Ontario

    @cogeco @cogecohelps you are down again!!! Why can’t you get this fixed

  • jill_lr
    Jill 💫 (@jill_lr) reported from Niagara Falls South, Ontario

    If you work from home, do yourself a favour and never get @cogeco. It’s impossible to work from home if your router is never “online”. @cogecohelps

  • nishantvatsal
    Nishant (@nishantvatsal) reported from Niagara-on-the-Lake, Ontario

    @cogecohelps In the list of Wi-Fi connections nearby, on my phone, I could see other people’s cogeco networks, so does that mean the issue could be just with my house?

  • YMCANiagara
    YMCA of Niagara (@YMCANiagara) reported from St. Catharines, Ontario

    Please be advised that our internet and cable television is currently out at the Walker Family YMCA. Cogeco is aware of the issue, although they anticipate they will not be able to restore service until tomorrow. We apologize for any inconvenience.

  • Niagara_411
    ⚠️Niagara 411 News⚠️ (@Niagara_411) reported from St. Catharines, Ontario

    @cogecohelps @cogeco is up and down like a yo-yo 🪀 this afternoon. Down more then up though 😢

  • Niagara_411
    ⚠️Niagara 411 News⚠️ (@Niagara_411) reported from St. Catharines, Ontario

    @cogecohelps @cogeco did an amazing job getting out here so quick. They went over absolutely everything and finally found the problem. It’s now working better then ever. Thanks to JODI at customer service and my tech who will remain anonymous, AMAZING WORK!

  • dcrocock
    Don Crocock (@dcrocock) reported from St. Catharines, Ontario

    C’mon @cogeco get your **** together! Second major internet outage in southern Ontario in 3 days. WTF?!?

  • velango
    Elango Vanangamudi (@velango) reported from Niagara Falls South, Ontario

    @cogeco Internet service outage at High St, Niagara falls. I work from home. ETA please. Thanks.

  • dragon_hombre
    DragonHombre the Kingbeing (@dragon_hombre) reported from Niagara Falls South, Ontario

    @cogeco what is going on with the internet and what is going ? Your contact and support is not working your phone number is BUSY and I pay for services this is not provided

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • jhnmchnry
    John McHenry (@jhnmchnry) reported

    @FortmanM @cogeco Yep. EPICO and @cogeco connectivity are the worst. I have the same problem all the time.

  • Crypto_10_10
    Crypto_10 (@Crypto_10_10) reported

    @cogeco @cogeco Congratulations — you guys officially have the worst customer support in the market.

  • steve_pipes
    Steve Pipes (@steve_pipes) reported

    Signed up for 2Gbps service from @cogeco this morning! Was done very conveniently online through their chat service and had the modem in 2 hours! Got home and set it up and only have 1Gbps! Now I have been on the phone with 3 agents who can’t help! @cogecohelps #help

  • IFcomic
    Iqbal Faizer (@IFcomic) reported

    @Bell @cogeco @MarkJCarney You even admitted the temporary phone # should be working, but you don't want to fix it until you've excluded every remote possibility it's not your fault when IT'S YOUR DAMN FAULT. Also don't require verification codes to unsubscribe from marketing emails I never requested.

  • TheTerribleHook
    The Terrible Hook (@TheTerribleHook) reported

    @cogecohelps Guests asking for their own cart in a full service hotel is definitely at the top of the list. When you're on vacation you're supposed to avoid physical labour - but these people don't get it, and they have a hissy fit. #Cogeco

  • PeterHRatcliffe
    Peter Ratcliffe, forever Canadian 🇨🇦 (@PeterHRatcliffe) reported

    @cogecohelps wasting time trying to get to a customer service agent seems to be a normal part of the Cogeco Experience. We have periods of impossible to watch EPICO TV daily because of lack of bandwidth and signal drops. Will soon be going back to Bell Fibe unless we can ../2

  • LSB1961LSB
    Larry/Balker (@LSB1961LSB) reported

    @driver_error Guess they changed to high fibre and our equipment is wrong!!!! WTF why weren’t we notified. So no @cogeco till next week. Wife only talked to 5 different people and they all just pass the buck

  • timlewisgeddes
    Tim-Wit (@timlewisgeddes) reported

    @cogecohelps It’s all fixed now, but it’s generally a pita. Why shouldn’t I go to Rogers or Bell? I had a Cogeco door knocker talk me into $110 a month and now it’s turned into $150 a month. I feel I got scammed.. why don’t we have NHL network? So many reasons to change providers atm

  • VelkoD
    Velko D (@VelkoD) reported

    @cogeco @cogecohelps has to be the worst customer service in the industry I called to speak with a technical advisor and you said reset your modem and hung up Hahahah what a joke

  • moe1178
    Ryan (@moe1178) reported

    @cogeco are you serious with your technical support? What a joke!!!!