Cogeco Outage Report in Niagara Falls, Ontario

@cogeco what is going on with the internet and what is going ? Your contact and support is not working your phone number is BUSY and I pay for services this is not provided

@cogeco hey guys, is there an outage in South St. Catharines? #cogeco

Major @cogecohelps service outage reported in St. Catharines (including mine). Power outages also reported in some areas. No ETA from Cogeco but they are aware of the problem.

C’mon @cogeco get your **** together! Second major internet outage in southern Ontario in 3 days. WTF?!?

@cogecohelps hello. I heard of a new service from cogeco called epico. I can’t find any info on this anywhere. Can you tell me more about it?

@cogeco @cogecohelps I'm very unhappy with the services and the customer service/support. There is no number to call. All are disconnected.(taking people for fools you give them the number from the website and the number doesn't work) BAD Service in looking for another provider

@cogeco Had service appt last night 5-8. No show. I called, was told it was rebooked for tonight 5-8. Rec’d verification call for TONIGHT. I called to confirm. Told it’s now tmrw 5-8. Why did someone not call to communicate? Do I need to change providers? 😡

@cogeco How on earth does one contact your non-Customer Service??? Busy signal for four hours after speaking to someone who transferred and disconnected me???

COGECO WIFI IS DOWN (NORTH END ST CATS)

@cogecohelps @cogeco I was wondering why i have No Phone No TV and No Internet...are you guys experiencing problems due to the wind storm in St. Catharines

@durbdurbster how did you fix it? I have the same code. Cogeco isn’t not very helpful. 1-2 days to call back with fix?.

@cogeco Is cogeco busy? We report our 2 lines since yesterday and they tell us today from 8 am to 5 pm we would have someone checking the problem. Well it’s past 5 and nobody came to help us. Do you have too much work?

@cogecohelps @cogeco did an amazing job getting out here so quick. They went over absolutely everything and finally found the problem. It’s now working better then ever. Thanks to JODI at customer service and my tech who will remain anonymous, AMAZING WORK!

@cogeco having issue with the internet again. Any outage in Niagara? Also is there a way to reset the tv channel so they stop cutting ? ( watching TV and the show keeps cutting and it’s doing this on all my channels

@cogeco Wifi down in North St Catharines.....

People warned me about @cogeco told me I would be promised a great bundle offer but be billed the regular price. Sure enough. Got my first bill yesterday and there’s no promotion on it. Trust has already been broken.

@cogecohelps @cogeco is up and down like a yo-yo 🪀 this afternoon. Down more then up though 😢

Please be advised that our internet and cable television is currently out at the Walker Family YMCA. Cogeco is aware of the issue, although they anticipate they will not be able to restore service until tomorrow. We apologize for any inconvenience.

@cogeco Yes you did, thank you Sandra. I’m just a bit more bemused rather than amused by the situation where @canadaposthelps express mail service puts my package further away from me in a week, than from where it started!!!!

@cogecohelps where can I find information on Cogeco’s new service epico?

@canadaposthelps hello. I have been waiting for a new modem from Cogeco. I specifically asked that I be able to pick it up at a Canada Post outlet as I do not have access to the mailbox at my building. apparently it was delivered here anyway & sits unable for me to p/u..help.

@cogeco around 8 mb is my internet speed tonight shut off everything rebooted the router and 8.57 mb is supposed to be close to 1 terabyte. Wtf am I paying for DSL is faster.

I HATE automated phone calls from companies! @cogeco was supposed to be here tonight to fix my internet. They called earlier to say the tech guy was sick & would now be here tomorrow. Just had an automated call I couldn’t understand so now I don’t know what the hell is happening!

@KevinBurke32 We're working on it but we don't currently have a specific time of resolution. Very sorry for the inconvenience. Thierry Cogeco - Trois-Rivières

@cogeco They better be fined for damage! You get charged for digging without calling one call before diffing and break a gas line or finer but what the hell!? You can see above ground cable!!

@cogecohelps, @cogeco: Internet's down! Hamilton Downtown, since past hour now, can you please help?

@NoMansion_RL I called the company @cogeco to see but it says they are gonna be installing it eventually but no tech support gave me a official date :/

@pjp195501 @ddale8 Never Shaw. Cogeco is better, as much as they tick me off sometimes, but never Wightman.

@cogeco Every time there is an outage it’s a cut cable. #justsaying

@cogecohelps internet outage after improperly loaded truck cut cables along Highway 2 between Kingston and Gananoque. Tech Rep in Burlington says that only 3 cogeco customers are out, but he didn’t seem to appreciate that the addresses he listed are along 5 km of road #rurallife