Is Cogeco having an outage in Ancaster, Ontario?

@gunner_mcneill @cogeco Yep...there’s been an outage since 8:30 this morning through most of the downtown area. No word on cause or an uptime eta.

@SarahTreadaway @cogecohelps Had the same response from my modem issue! Same three lights on! Tech can’t help, they tried three times to fix and to no success. Earliest Tech available from Cogeco is Jan 10th! 9 days, REALLY! That’s the earliest available! It’s time to cancel my service!

@vivalasantz @pamelizabeth2 @Bell_Support @Bell If it is any consolation, the service I recently received from @cogeco was much worse. Two full day appointments when they didn’t show up and then lied to about the terms of the contract. Shameless convo with a manager after.

@cogecohelps thx. i called. need a technician appt. nothing available until thurs. not surprised. not impressed. then again, i haven’t been impressed w/ much since i became a #cogeco customer in may. i have very low expectations now. can’t wait ‘til my yr is up.

@cogecohelps main #tivo box will let me watch tv and recorded shows, but that’s the only functionality in my whole home package of services. but, again, no internet which is a major issue, as i don’t have unlimited data on my phone. #Cogeco #Internet #tv #HamOnt

Is cogeco down in the Burlington Pinedale area

@RBuschy @cogeco My internet is down

@CRTCeng hello, things are not well in Cogeco land. Only game in town in Burlington thanks to your policies. When was the last time you called Cogeco customer service and been on hold for more than 30 minutes? They have a pre recorded message, been like this for over 6 months....

When I cancelled my services, they sent me an email that I was totally paid up now they are sending me bills again, anyone considering Cogeco consider this you cannot cancel with them without penalizing you!,,

@cogeco What about the waiting time when calling customer service? Waiting time exceeds 30 minutes? And you call this customer service? In Canada?!

@cogecohelps Cogeco internet is down in Winona - Nanaimo Cres & Montreal Circle

@cogeco customer service continues to be hard to reach with waiting times exceeding 30 minutes. They’ve been upgrading their billing systems for more than 6 months now. Thank you CRTC for supporting cable company monopoly in Canada, we are all suffering the consequences

@cogeco service doesn’t work ...

@KarenLDenomme @cogeco That’s exactly why I had to call them too, 3 months ago... sadly I’ve never been billed right once since!! Absolutely outrageous.

@Keyte17 @cogeco Cogeco has put me on hold for over an hour 3 or 4 times. They simply do not see it as a priority to answer to their clients. I cancelled my service. Apparently they feel having the recording of “Longer than expected call volumes” washes their hands clean of any customer support.

@cogecohelps And please note in my original tweet I already said I tried to reach out to your support - and they would not help! I’m absolutely astounded at this poor Cogeco service. Where is your responsibility?

@cogecohelps my cogeco email isn’t working and can not connect via webmail either. Is there currently an issue?

@cogeco account suspended for 3 weeks while I was on vacation. First call while in Europe, agent very argumentative and not looking listening. Came back, takes me 4 calls to technical support to unlock the account. Trying to make sense of it from a technical point of view

. @cogeco @cogecohelps you’ve billed me wrong again this month - that’s 3 months in a row, for a service I waited 2 hours on hold to cancel in JUNE! Get it together. I refuse to pay this bill until you rectify this issue and properly charge me. Cut me off, I’ll go to @Bell

@cogecohelps I subscribe to Cogeco on-demand service and have never had a problem watching anything before. I have one season of Homeland where it is telling me I need to upgrade to watch. I’m confused. I already subscribe to on demand? Why would this one season not work?

We’ve been living these issues with @cogecohelps @cogeco the past 3 weeks with no end in sight.

@cogeco @cogecohelps 12:47 pm call was picked up. Technical line but our question was about TiVo which he can’t help with...back on hold...

Hey @cogeco @cogecohelps how long should we expect to be on hold when we call customer service? 25 mins and counting...

Asking for support from @CarmatTheSpec & @ConsumerSOS - Cogeco can’t get their systems fixed & many of Hamilton area customers are weeks/months without internet. Cogeco told me they can’t help as I’m not a customer however my provider uses Cogeco’s infrastructure & technicians...

So I have a friend @jawkneedee who had their cable cut by @RegionofHalton fixing a water main. Then @cogecohelps trys a temporary fix but that fails. They were supposed to come back and fix it today, but now won’t for another 6 DAYS!!! Thats almost 2 weeks without service @cogeco

@cogeco instead of new trucks why don’t you get a better TiVo service. I’m so sick of paying for a service that gets screwed up half the time.

@cogeco NOT thrilled right now with your “service” 😡

Still no phone service after 6 weeks for my parents in Windsor. Thanks @cogeco

call #Cogeco customer service... wait on hold for 10 mins. get through. Agent Nancy says her computer is frozen, sorry, pls hold and I'll transfer you to another agent. She puts me back in cue and holding interminably again! Not cool.

Still there. I called this morning to be told because it’s winter season now they can’t send anyone out until April. So if the condo Corp wants they can cut it down. Cogeco is quick to take your money but to get any type of service they move like snails.

Cogeco sucks the big one. I called over 2 weeks ago to have a temporary wire that they strung up without my knowledge back in December after we had already cancelled our services with them, they gave me a date of January 16th, low and behold the 16th has come and gone the wire

What we need here @cogeco @cogecohelps is someone to take some ownership over the situation and actually HELP US. Do you understand that you will be directly responsible for someone losing their job if my mom gets fired for not being able to work for FIVE DAYS!

@cogecohelps I know you won't help me because Cogeco wants to hold my money as long as possible. I've dealt with 3 agents: ID 2685 who did absolutely nothing for me 2 weeks ago; another agent that dropped my call before I got her number; and ID 4191.

@cogecohelps @Tdot_jaysfan Cogeco is a joke... awful customer service !!!! I also want the TSN app back!