Is Cogeco having an outage in Ancaster, Ontario?

George Stroe (@GeorgeStroe3) reported 4 days ago from Burlington, Ontario

@CRTCeng hello, things are not well in Cogeco land. Only game in town in Burlington thanks to your policies. When was the last time you called Cogeco customer service and been on hold for more than 30 minutes? They have a pre recorded message, been like this for over 6 months....

Schmitt foundation H (@fschmitt2) reported 6 days ago from Hamilton, Ontario

When I cancelled my services, they sent me an email that I was totally paid up now they are sending me bills again, anyone considering Cogeco consider this you cannot cancel with them without penalizing you!,,

George Stroe (@GeorgeStroe3) reported 13 days ago from Burlington, Ontario

@cogeco What about the waiting time when calling customer service? Waiting time exceeds 30 minutes? And you call this customer service? In Canada?!

Stephen Bieda (@stephen_bieda) reported 13 days ago from Hamilton, Ontario

@cogecohelps Cogeco internet is down in Winona - Nanaimo Cres & Montreal Circle

George Stroe (@GeorgeStroe3) reported 14 days ago from Burlington, Ontario

@cogeco customer service continues to be hard to reach with waiting times exceeding 30 minutes. They’ve been upgrading their billing systems for more than 6 months now. Thank you CRTC for supporting cable company monopoly in Canada, we are all suffering the consequences

Wes Beemer (@BeemerWes) reported 15 days ago from Burlington, Ontario

@cogeco service doesn’t work ...

Dion Rodrigues (@RodriguesDion) reported 18 days ago from Burlington, Ontario

@KarenLDenomme @cogeco That’s exactly why I had to call them too, 3 months ago... sadly I’ve never been billed right once since!! Absolutely outrageous.

Brent Kosta (@bkosta) reported 24 days ago from Hamilton, Ontario

@Keyte17 @cogeco Cogeco has put me on hold for over an hour 3 or 4 times. They simply do not see it as a priority to answer to their clients. I cancelled my service. Apparently they feel having the recording of “Longer than expected call volumes” washes their hands clean of any customer support.

Lennox T (@Lennoxoxox) reported 25 days ago from Hamilton, Ontario

@cogecohelps And please note in my original tweet I already said I tried to reach out to your support - and they would not help! I’m absolutely astounded at this poor Cogeco service. Where is your responsibility?

Michelle Hegge (@michellehegge) reported 28 days ago from Burlington, Ontario

@cogecohelps my cogeco email isn’t working and can not connect via webmail either. Is there currently an issue?

George Stroe (@GeorgeStroe3) reported one month ago from Burlington, Ontario

@cogeco account suspended for 3 weeks while I was on vacation. First call while in Europe, agent very argumentative and not looking listening. Came back, takes me 4 calls to technical support to unlock the account. Trying to make sense of it from a technical point of view

Dion Rodrigues (@RodriguesDion) reported one month ago from Burlington, Ontario

. @cogeco @cogecohelps you’ve billed me wrong again this month - that’s 3 months in a row, for a service I waited 2 hours on hold to cancel in JUNE! Get it together. I refuse to pay this bill until you rectify this issue and properly charge me. Cut me off, I’ll go to @Bell

Lisa Koster (@lkoster) reported one month ago from Burlington, Ontario

@cogecohelps I subscribe to Cogeco on-demand service and have never had a problem watching anything before. I have one season of Homeland where it is telling me I need to upgrade to watch. I’m confused. I already subscribe to on demand? Why would this one season not work?

John M. Campbell (@O2BCool2) reported one month ago from Westdale, Ontario

We’ve been living these issues with @cogecohelps @cogeco the past 3 weeks with no end in sight.

John M. Campbell (@O2BCool2) reported 2 months ago from Hamilton, Ontario

@cogeco @cogecohelps 12:47 pm call was picked up. Technical line but our question was about TiVo which he can’t help with...back on hold...

John M. Campbell (@O2BCool2) reported 2 months ago from Hamilton, Ontario

Hey @cogeco @cogecohelps how long should we expect to be on hold when we call customer service? 25 mins and counting...

Shane Kennedy 👨🏼‍🍳 (@IrishmanShaner) reported 2 months ago from Hamilton, Ontario

Asking for support from @CarmatTheSpec & @ConsumerSOS - Cogeco can’t get their systems fixed & many of Hamilton area customers are weeks/months without internet. Cogeco told me they can’t help as I’m not a customer however my provider uses Cogeco’s infrastructure & technicians...

Sean Donnelly (@rockstar__sean) reported 3 months ago from Burlington, Ontario

Let’s see how well social media works? Listening to my mother call Cogeco customer service insulted by Andrew employee #2270 when all she wanted was an explanation as to why her bill had doubled from month to month. Cogeco employees need a lesson in customer service. Disgusting!!

Strategic K9 Service (@security32811) reported 3 months ago from Burlington, Ontario

@cogecohelps what happened to Cogeco??? Used to be an awesome service... now, not so much

Teri-Lyn Stewart (instagram @tlstewart78) (@tls1978) reported 3 months ago from Hamilton, Ontario

@sio1527 @cogecohelps good luck getting help. i just switched to cogeco on may 13. had had NOTHING but trouble. actually thinking of going back to bell. they’re expensive, but at least they answer the phone and provide customer service in a reasonable amount of time!

Rawrbmb (@Rawrbmb) reported 4 months ago from Burlington, Ontario

@TekSavvyCSR any issues cogeco cable in the Burlington Area

Wendy (@whds1) reported 4 months ago from Burlington, Ontario

@CHCHTV Do you have a reporter that needs a story?? Look into @cogecohelps @cogeco No internet or cable for many customers for over a month. CEO steps down??

Wendy (@whds1) reported 4 months ago from Burlington, Ontario

@COGECO SUCKS. THEIR MOTTO SHOULD BE “Charging More and Servicing Less”.

Jonathan (@jondeli78) reported 4 months ago from Hamilton, Ontario

@fightnet not working on cogeco. No fights are on

Teri-Lyn Stewart (instagram @tlstewart78) (@tls1978) reported 4 months ago from Hamilton, Ontario

@cogecohelps i’m a brand new #cogeco customer. just installed 2day. netflix either takes 4ever 2 load, or won’t load @ all. if it does, the pic is grainy & it keeps buffering. also, trying 2 log in 2 tivo app & it says i must b subscribed. not off 2 a very good start.

Strategic K9 Service (@security32811) reported 4 months ago from Hamilton, Ontario

@cogecohelps @cogeco what happened to the service we became used to... now missed appointments and hard to reach

James Thomas (@jamesdmthomas) reported 4 months ago from Hamilton, Ontario

@cogeco We HAD cable and internet for about an hour... it's gone again in central Hamilton. I understand issues but it WAS working.Any word or update?

Andrew C. Dyer (@Andrew135790) reported 4 months ago from Hamilton, Ontario

@cogeco @cogecohelps how are you going to have my net working for 2 hours after 3 days with no net, then fuck it up again... teasing like that is evil and you should feel horrible.

Matt Chevalier (@mchevalier_TD) reported 4 months ago from Burlington, Ontario

@cogeco @cogecohelps Still no service in Elizabeth gardens in Burlington!

Elizabeth Plouffe (@mcvcomms) reported 4 months ago from Burlington, Ontario

@cogeco @cogecohelps Hi @cogecohelps - my area never lost power and no internet since yesterday at 6pm. According to @burlingtonhydro map, all is well in Mohawk Gardens. Any ideas?

Teri-Lyn Stewart (instagram @tlstewart78) (@tls1978) reported 4 months ago from Hamilton, Ontario

@cogecohelps i didn’t request for you to cancel my bell services. since i don’t know what time cogeco is coming, can i cancel the next day, or do you guys cancel once cogeco services are up and running? thanks.

Kristin Roe (@Kristin_Roe) reported 4 months ago from Hamilton, Ontario

@cogeco I’ve been on old for 15 min for technical service. Is this typical??

Teri-Lyn Stewart (instagram @tlstewart78) (@tls1978) reported 4 months ago from Hamilton, Ontario

@cogecohelps my apologies...i was referring 2 @Bell & their lack of attempt 2 retain me as a customer. after not honouring a quoted price, last wk was the last straw. i’m switching 2 #cogeco, w/ a gr8 deal & install date established. VERY happy 2 b soon cancelling my #bell account!

🏒🥅 Mike (@MikeEx80) reported 2 hours ago

@kevsterguy77 That sounds like a Cogeco problem as well...If so, the Rogers one will be fixed LONG before the Cogeco one...

Troy Pollard (@TroyPollard96) reported 5 hours ago

@cogeco Been on the phone for over 2 hours. Gotten hung up on twice now. Great customer service

Tarra Phillips (@tarra_phillips) reported 5 hours ago

@cogeco worst customer service experience ever! Two days of calling, long wait times and still no resolution . Left another provider for cogeco and was happy. Not anymore!

Sarah Ledda (@SarahLedda) reported 6 hours ago

@cogeco please answer your phones in a more timely manner! I have had internet issues for months and can’t wait on phone for an hour! I need to get a repair scheduled. #frustrated

Linda (@adeezhours) reported 7 hours ago

@cogeco You care more about people getting their bill paid instead of providing good service.

Tim (@timlindsay003) reported 7 hours ago

@cogecohelps Just called back again per your instructions and continue to wait on hold for over half an hour. How much time needs to be wasted before Cogeco finally address this issue?

J. Pickles 🇨🇦☠️ (@SuperCdn) reported 9 hours ago

@cogeco What’s up? Cables down again in south west Windsor again. This sure is happening a lot. You wonder why you’re losing customers, high costs, poor service.

cathy (@boymomcathy) reported 10 hours ago

@ShannonBertran9 @cogeco Worst customer service ever!

Maria Gam (@riathinks) reported 11 hours ago

How hard is it to move your service? Impossible! Moving transfers me to Technical, who wants to transfer me vack to Moving! #didicallbell @cogeco @cogecohelps Not!

Matt Milne (@M_Milne31) reported 13 hours ago

@cogeco @cogecohelps over an hour wait time to speak with someone...I’m on my third tv box in six months and it still doesn’t work...Customer service not willing to appease #terrible. Hello @bell