Fido Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Fido reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map Near New Westminster, British Columbia

The most recent Fido outage reports came from the following cities: Vancouver.

City	Problem Type	Report Time
Vancouver	Internet	14 days ago
Vancouver	Phone	24 days ago
Vancouver	Phone	2 months ago
New Westminster	Internet	4 months ago
New Westminster	Phone	4 months ago
North Vancouver	Internet	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Jeanne (@Meanchef) reported 5 minutes ago from Burnaby, British Columbia

  I have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp

• 
  AP 🤘 (@Aslampatel) reported 11 minutes ago from Surrey, British Columbia

  One of the worst service provider in canada @Fidomobile @FidoSolutions

• 
  Haig Sakouyan (@haigtweets) reported 17 minutes ago from North Vancouver, British Columbia

  @Fidomobile What's up with the outage??

• 
  Adriana Robles (@adrianarobl3s) reported 17 minutes ago from Vancouver, British Columbia

  @Fidomobile hey! I got a notification that my 1000 international long distance minutes is coming to an end... I didn't know I had that add-on, I even got charged a few times when doing phone calls, who can help me reviewing my account?

• 
  Karthi (@S8Karthi) reported 19 minutes ago from Surrey, British Columbia

  @Fidomobile I have received the bill today but i don't see any credit on bill for the outage. I even received a mail from CEO regarding the credit but i don't see any in the bill.

• 
  dezi.rulzz (@chandigarhian26) reported 20 minutes ago from Surrey, British Columbia

  @Fidomobile was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.

• 
  Shan Cajucom (@123shinshan) reported 29 minutes ago from Burnaby, British Columbia

  I am expecting a call from my doctor and I don't have a network service. @Fidomobile @Rogers

• 
  Chris Gilbert 🇨🇦 (@stychentyme) reported 30 minutes ago from Delta, British Columbia

  Wow, very disappointed in @Fidomobile. I’m a long-term customer trying to update a plan and the chat person basically said no. I wanted to keep to my price point but I guess no options. Not happy at all. 😔

• 
  Jeanne (@Meanchef) reported 31 minutes ago from New Westminster, British Columbia

  Just like that out of service again @Fidomobile @Rogers seriously!! This is bull crap!

• 
  Preeminent Foundation (@PICEELL) reported 31 minutes ago from Burnaby, British Columbia

  @FidoSolutions No need. I have already tried talking on the phone with the agent to clarify things and it seems @Fidomobile will not correct your mistake at all for billing us for those “not made” calls and messages. It’s fine. We are switching to another network as soon as possible. Thanks

• 
  Shamim Abbassi (@ShamimAbbassi) reported 32 minutes ago from Vancouver, British Columbia

  @TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini

• 
  nah nah natalie 🦇 (@NahNahNahtahlee) reported 35 minutes ago from Vancouver, British Columbia

  Oh ****, the moon was super full awhile ago... Let's see how wine drunk natalie & distracted Jude take the recycling out and sit on the sidewalk again but this time with my ****** broken @SamsungCanada phone cos I'm still broke AF & disabled but loyal to @Fidomobile apparently 🦇

• 
  Haig Sakouyan (@haigtweets) reported 39 minutes ago from North Vancouver, British Columbia

  @Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

• 
  mike lee | 이형걸 | 李衡杰 | (@mikeleeuno) reported 42 minutes ago from Ladner, British Columbia

  .@Fidomobile @Rogers can you work with @kakaoteam to figure things out on why the messenger service has only impacted those on iphone users? Not sure if it's Canada wide but BC users are certainly feeling it. Thank you.

• 
  Tola 🦄 (@oh_tola) reported 45 minutes ago from Vancouver, British Columbia

  Omg this is getting ridiculous - have not had any cell service since late last night (now 4pm the next day)- and not once has @Fidomobile emailed about this whole situation. Not cute, not cool

• 
  Paul E. Marquis (@RiskManagerCa) reported 47 minutes ago from Vancouver, British Columbia

  @FidoSolutions @Fidomobile I'll just quit my job and sit with the phone between my fingers because in 2022 this is the SINGLE ONLY OPTION for Customer Service

• 
  dezi.rulzz (@chandigarhian26) reported 48 minutes ago from Surrey, British Columbia

  @Fidomobile I was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.

• 
  Vakeel Tau (@VakeelTau) reported 49 minutes ago from Vancouver, British Columbia

  @Fidomobile @FidoSolutions Hi, Cellular data still not working, I have a job where I need it the most and since 3 days it’s getting worse to worst. Postal code? V3V 5A2

• 
  Nitin Gaba #FSDBetaCanada (@gabanitin) reported 53 minutes ago from Vancouver, British Columbia

  @FidoSolutions @Fidomobile just wondering if you intentionally ignore the law or if your systems are just that broken?

• 
  Karthi (@S8Karthi) reported 55 minutes ago from Surrey, British Columbia

  @Fidomobile @FidoSolutions @Rogers I have a unknown charge in the bill and when i called customer service they don't have info on that charge and won't reverse the charge as well. I have never such a worst customer service.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lucas Brasil 🇨🇦🇧🇷🇹🇼💉 (@Lucas_Brasil) reported 4 minutes ago

  My @Fidomobile home internet is down all the time lately and it’s nearly impossible to solve the problem since no one is available to take my cal, and their website only shows “exclusive offers”.

• 
  Shirley (@sharingneedles) reported 5 minutes ago

  @Fidomobile id like to know why, after 14 yrs of being with fido w no issues, why in the last 2 months does my phone, AT LEAST every 2 days, tell me there's no sim card and my phone is good for Emergency use only? Then my phone is useless for 1 to 2 min, what is going on!

• 
  kh (@KH449) reported 7 minutes ago

  @Fidomobile how come your online support chat doesnt work. I can never get through to anyone. I ordered a tablet, I paid for a tablet, I don't get shipped a tablet

• 
  mads (@maddieecrombiee) reported 8 minutes ago

  Just gonna throw this out there. @Fidomobile will forever be better than @virginmobilecan ..... virgin has done nothing good for me, and when you call them instead of them helping you they direct you to self service that doesn’t even solve your problem. Worst customer service .

• 
  Nay (@xkeeshaye) reported 12 minutes ago

  Hello @Fidomobile why are there extra charges on my monthly bill when you said you would give back extra for the massive outage you had a couple of weeks back? You added more instead!

• 
  Saurabh (@csaurabhkumar) reported 13 minutes ago

  @Fidomobile @FidoSolutions can I have a resolution on case #238933 which is not resolved from last 5 months.

• 
  Frosty (@Code4Frosty) reported 14 minutes ago

  @Fidomobile @FidoSolutions after most recent update, the app crashes upon login. At least on my A51

• 
  Shruti Mehta (@shrutimehta2006) reported 15 minutes ago

  @Fidomobile April 19 both my husband and I had no network or data on our phones for over 24 hours. All other service providers provided a credit to their customers. Why is @Fidomobile doing nothing? Kindly provide a credit I have 2 lines.

• 
  Gina🐨CharDesigner/DigitalArtist (@koalatopy) reported 16 minutes ago

  RE: @Fidomobile incompetence. We called to schedule the move of our internet in the coming weeks, and immediately our internet fell and our account was disabled. We've been like this for hours, no one gives us a solution. We need it for our jobs, we've been unable to work.

• 
  Sana Amber (@Amber1Sana) reported 17 minutes ago

  @Fidomobile @Fidomobile worst customer service received by manager olga emplyee id i1648770376, as when i complained to her about wrong charges she kept talking over me and when i asked her to listen to me she hung up on me