Fido Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Fido reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (47%)
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Phone (43%)
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E-mail (5%)
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Wi-fi (4%)
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Total Blackout (1%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Fido outage reports came from the following cities: Burnaby, Surrey and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Burnaby |
Internet | |
| Burnaby |
Phone | |
| Surrey |
Phone | |
| Richmond |
Internet | |
| Vancouver |
Phone | |
| Vancouver |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Ruan Mendes
(@RucaMend) reported
from
Vancouver, British Columbia
@Fidomobile I really pissed with the service you guys provide!
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Nitin Gaba #FSDBetaCanada
(@gabanitin) reported
from
Vancouver, British Columbia
@FidoSolutions @Fidomobile just wondering if you intentionally ignore the law or if your systems are just that broken?
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♡ Chelsea ♡
(@chelsamander) reported
from
Burnaby, British Columbia
It should be a crime to force me to listen to top 40 for the 29 minutes i have to wait in the queue to talk to someone on the phone at Fido customer service😤
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Karthi
(@S8Karthi) reported
from
Surrey, British Columbia
@Fidomobile @FidoSolutions @Rogers I have a unknown charge in the bill and when i called customer service they don't have info on that charge and won't reverse the charge as well. I have never such a worst customer service.
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dezi.rulzz
(@chandigarhian26) reported
from
Surrey, British Columbia
@Fidomobile was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.
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Louise Gavin
(@LoGavin) reported
from
Vancouver, British Columbia
Contacted Fido. Please contact an online agent. Online agent, please contact 611. 611 please send a message to the chat support. Chat support, please contact 611. Thank you my life is over.
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Vakeel Tau
(@VakeelTau) reported
from
Vancouver, British Columbia
@Fidomobile @FidoSolutions Hi, Cellular data still not working, I have a job where I need it the most and since 3 days it’s getting worse to worst. Postal code? V3V 5A2
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Jeanne
(@Meanchef) reported
from
New Westminster, British Columbia
Just like that out of service again @Fidomobile @Rogers seriously!! This is bull crap!
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Ianiv Schweber
(@ianiv) reported
from
North Vancouver, British Columbia
@todmaffin @Fidomobile @telusmobility Always record your phone calls with them. May help sometimes
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Jeanne
(@Meanchef) reported
from
Burnaby, British Columbia
I have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp
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Jennifer Leigh
(@WriteLinesInk) reported
from
Vancouver, British Columbia
@Fidomobile no internet for 3 days now. Can't get to tech support. Fido says it's aware of the problem. So what's the problem! I'm getting so done with this company
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Haig Sakouyan
(@haigtweets) reported
from
North Vancouver, British Columbia
@Fidomobile What's up with the outage??
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Jennifer Leigh
(@WriteLinesInk) reported
from
Vancouver, British Columbia
@Fidomobile you stupid people. I have better things to do with my life and spend 45 minutes waiting on the phone for you to answer tech support. And if I had goddamn data God I wouldn't need to phone you would I? I can just go online. Not very well-thought-out
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Adriana Robles
(@adrianarobl3s) reported
from
Vancouver, British Columbia
@Fidomobile hey! I got a notification that my 1000 international long distance minutes is coming to an end... I didn't know I had that add-on, I even got charged a few times when doing phone calls, who can help me reviewing my account?
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dezi.rulzz
(@chandigarhian26) reported
from
Surrey, British Columbia
@Fidomobile I was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.
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Shan Cajucom
(@123shinshan) reported
from
Burnaby, British Columbia
I am expecting a call from my doctor and I don't have a network service. @Fidomobile @Rogers
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Haig Sakouyan
(@haigtweets) reported
from
North Vancouver, British Columbia
@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.
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Paul E. Marquis
(@RiskManagerCa) reported
from
Vancouver, British Columbia
@FidoSolutions @Fidomobile I'll just quit my job and sit with the phone between my fingers because in 2022 this is the SINGLE ONLY OPTION for Customer Service
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Chris Gilbert 🇨🇦
(@stychentyme) reported
from
Delta, British Columbia
Wow, very disappointed in @Fidomobile. I’m a long-term customer trying to update a plan and the chat person basically said no. I wanted to keep to my price point but I guess no options. Not happy at all. 😔
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Tola 🦄
(@oh_tola) reported
from
Vancouver, British Columbia
Omg this is getting ridiculous - have not had any cell service since late last night (now 4pm the next day)- and not once has @Fidomobile emailed about this whole situation. Not cute, not cool
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Hope You Can Hear Me
(@hopeucanhearme) reported
Does anyone know if the light phone works in Quebec it might be more of a need than a want at this point oops @thelightphone @Fidomobile send help!
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bestboy
(@bestboyvr) reported
@Fidomobile so disgusted at your CSR’s. I have been a customer for over 23 years and I was told that my business doesn’t matter and no attempt was made to keep my business. Pathetic and disgusting #badcustomerservice #fido #CustomerService
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SierraWhiskey | Sean1mc
(@Sean1mcW) reported
The state of corruption in Canada is simple … promise promise promise get a new customer then under deliver bc you’re too busy trying to get new customers of course current clients find the truth … hey @Fidomobile @FidoSolutions hey @AboutRogers does this sound familiar ???
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bestboy
(@bestboyvr) reported
@Fidomobile im speaking to Rudraksh on chat and I haven’t received a response in over 10 minutes. Is this normal? As a customer I would like to be assisted asap.
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T24
(@t24_north) reported
@Fidomobile WTF is wrong with your site. Can't make a purchase. Sorry! Something Went Wrong. We're working on fixing it as quickly as we can. Please check back in a few minutes.
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Md Naseeruddin Shah
(@mdnaseershah) reported
3/3 The customer support experience is really pathetic. I found them to be very incompetent. They ask the same information repetitively. @Fidomobile on the other hand charges 7$/mo as temporary suspension fees on top of device. This is logical. Not full monthly plan + device.
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Carmelo P D Caruana
(@CwithAnArm) reported
@kellysavalle @Fidomobile What was the issue that led to your sentiments? I’m curious if it’s the same thing happening to multiple people?
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Minority Report
(@MinorityCdn) reported
@Fidomobile @FidoSolutions Kudos to your social & support team. I was completely awestruck by the supreme customer service provided by Vanessa and Saad. They understood the assignment & truly valued the notion of customer loyalty. I am beyond happy to be a @Fidomobile customer.
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Mital Shamji Gorman
(@M1tal) reported
Husband is on the phone with @Fidomobile …. God help him.
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SierraWhiskey | Sean1mc
(@Sean1mcW) reported
@Fidomobile under delivers, the customer spends an hour on the phone trying to resolve the breach of contract, then they want you to spend more time filling out a form … Hey #FIDO consider this tweet my form!