Fido Outage Report in Thornhill, Ontario
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours in Thornhill, Ontario
The chart below shows the number of Fido reports we have received in the last 24 hours from users in Thornhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (58%)
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Internet (27%)
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Total Blackout (6%)
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E-mail (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map Near Thornhill, Ontario
The most recent Fido outage reports came from the following cities: Toronto and Richmond Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Richmond Hill |
Internet | |
| Toronto |
Internet | |
| Toronto |
Phone | |
| Toronto |
Total Blackout | |
| Toronto |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports Near Thornhill, Ontario
Latest outage, problems and issue reports in Thornhill and nearby locations:
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Amirreza Mohammadi
(@AmirR3zaM) reported
from
Toronto, Ontario
@Fidomobile I am trying to change my mobile plan. I went to your store today and they referred me to talk to the customer service. And customer service is offering me the same plan that I can see in the website. I am not happy with you anymore. What should I do? 😤😤
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Jada Shada Hudson
(@jadashada) reported
from
Toronto, Ontario
@bitchonarrival @FidoSolutions @Fidomobile Poor Connection I guess it's right for me at this moment key word there is "POOR" it's a PANDEMICA still 🤪
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Mich Chung
(@MichelleMoniq10) reported
from
Toronto, Ontario
@Fidomobile is the worst phone company in Canada! Horrible with loyal customers! What are some good phone companies out there?!
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Michael-Lamont Lytle
(@michaellamontl) reported
from
Toronto, Ontario
Come on @Fidomobile Get Your S**t Together!! Your website especially the “Fido trades” area of your website is crap and your “Customer Support Specialists” don’t know their butts from a hole in the ground! This is no way to treat long time loyal customers!
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Amirreza Mohammadi
(@AmirR3zaM) reported
from
Toronto, Ontario
@Fidomobile What about the old customer? 😔
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Ashutosh Nayak
(@nayakashu) reported
from
Toronto, Ontario
@Fidomobile 5) How can you expect me to pay CA$180 for something that’s actually worth CA$5? Pathetic service! Please update the charges as soon as possible or I will have no option other than filing a consumer complaint.
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Ashutosh Nayak
(@nayakashu) reported
from
Toronto, Ontario
@Fidomobile 4) I reached out to customer support specialists multiple times over the past two days and asked them to update the charges from $180 to $5 and they simply said they can’t do it.
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KJ 💙⚾️
(@aintyourcuppa) reported
from
Toronto, Ontario
Spoke to three customer representatives of @Fidomobile and they all told me three different things. For someone who's been patient for over 5 years, I believe I had enough. Don't even try asking me to send you a DM. Check your @FidoSolutions DM and go over it yourselves.
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Vladimir Dronov
(@dronkoff) reported
from
Richmond Hill, Ontario
@Fidomobile Managed to replace it. Hope it'll help.
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Ashutosh Nayak
(@nayakashu) reported
from
Toronto, Ontario
@Fidomobile 1) Your customer care specialists are failing to fix a billing error since the last two days. Pathetic! Full post in the thread.
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a cuppa tee
(@acuppatee) reported
from
Toronto, Ontario
@Fidomobile @FidoSolutions I just got a notification that I have used 100% of my monthly 10GB but that is impossible because my plan restarts every 27th of the month. Can’t help but feel like this is a ploy to get me to upgrade to 30GB for more money 😒
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JP
(@JarylleAdriane) reported
from
Toronto, Ontario
@Fidomobile u getting issues with civerage around east york toronto rn?
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rr.
(@iamdieroiramor) reported
from
Toronto, Ontario
@Fidomobile contacted me today with the worst retention offers. I’ll gladly stay with Virgin mobile since my over 10 years of loyalty meant nothing. In this economy, I refuse to spend more than $40 for a phone plan.
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Dan the man 🇨🇦 🏒🏖
(@danwarren6) reported
from
Toronto, Ontario
@BruinsSandi @Fidomobile @FidoSolutions You got to be kidding Sandi. Fido sucks
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Amirreza Mohammadi
(@AmirR3zaM) reported
from
Toronto, Ontario
@Fidomobile What about the current customer? Can I get this deal?
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Lauren
(@yearoflauren) reported
from
Toronto, Ontario
@Fidomobile internet outage? Mine just dropped…
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Saeid
(@S_Khademi) reported
from
Toronto, Ontario
Horribe @Fidomobile , unbelievable bad customer service #Fido
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Sarah Antonio
(@SarahPSmart) reported
from
Toronto, Ontario
@Fidomobile hi! I’ve been hearing about Fido customers receiving an extra 5GB a month for the loss of service ? Can you please confirm this ? I checked my app and haven’t gotten it yet… thanks !
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Juhi Apte
(@Jwoohoo) reported
from
Toronto, Ontario
@Fidomobile Hello! I've lost my home wifi internet connectivity and your website chatbot says there's an outage in my area - M4T 1K1. Would you be able to give an estimate on when it'll be resolved? Thanks!
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Andrea Velez
(@AndreaVelez93) reported
from
Toronto, Ontario
@Fidomobile is really starting to piss me off. I've been trying to get in touch with someone for a week and no one has called me back. Wtf
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Att sha
(@desibabaca) reported
@Fidomobile is there an issue with the fido app? It won’t let me log in. I’ve deleted, reinstalled and repeated with no luck.
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Shah Jeenal
(@Jeenal2407) reported
@Fidomobile @FidoSolutions Really frustrated with your billing department. I have been trying to fix my billing for last 2 months, wasted >5 hours on >5 calls but they still can't get it right !! Please look into my account! #poorservice
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themiddleclass_dude
(@dudemiddleclass) reported
@Fidomobile @FidoSolutions Please have a look at the issue
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Gavin
(@iGavinS) reported
@Fidomobile Fido Internet is down in Pickering , Ontario. Tech-support says estimated time of recovery is 11 PM. The outage started around 2:45 PM. Fido Internet almost never goes down so this isn’t a complaint just a notification :-). #fidointernet #fidooutage
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Bill whiley
(@WhileyBill) reported
@Fidomobile 100’s of accounts have been hacked and you refuse to help the actual account holder. One of your staff has sold our information Shame on you. If your account was compromised. Pls contact me
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Isaac
(@isaac_s) reported
@Fidomobile most carriers allow transferring an eSIM between devices online. Why do you force customers to visit a store? This is a big problem for travellers.
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Jim Lambie
(@lambiejim) reported
@Fidomobile, I've been a customer since you began. Just had the WORST customer service experience ever WITH A SUPERVISOR. Misleading sales agents and website info. Will be looking for other options after 28 years. @FidoSolutions @Rogers #fidomobile #fidosolutions
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Bill whiley
(@WhileyBill) reported
@Fidomobile I cnt keep answering security questions. I can go into a Fido store with I.D and they can confirm I am the account holder. I am a loyal customer & tell you not to put my daughter in danger. Fix the issue. Wen she calls in, assist her
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Mayur Rafaliya
(@mayur_rafaliya) reported
Fido provides you with the worst customer service in the world. their customer service representative does not know how to read the bill, they don't about the process and They also don't know how to resolve a customer's issues. This is my first and last contract with @Fidomobile
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Bill whiley
(@WhileyBill) reported
@Fidomobile Hello, I need some from your fraud and validation dept to call me. I have NEVER experienced such mental torture. I account was hacked but I have so much ask and fix. I need a call back pls. I work too, so I need a call back a specific time