Fido Outage Report in Thornhill, Ontario

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map Near Thornhill, Ontario

The most recent Fido outage reports came from the following cities: Toronto, and Richmond Hill.

City	Problem Type	Report Time
Toronto	Phone	19 days ago
Toronto	Phone	24 days ago
Toronto	Internet	25 days ago
Toronto	Phone	1 month ago
Richmond Hill	Internet	2 months ago
Toronto	Internet	3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

• 
  Amirreza Mohammadi (@AmirR3zaM) reported 2 minutes ago from Toronto, Ontario

  @Fidomobile I am trying to change my mobile plan. I went to your store today and they referred me to talk to the customer service. And customer service is offering me the same plan that I can see in the website. I am not happy with you anymore. What should I do? 😤😤

• 
  Ashutosh Nayak (@nayakashu) reported 6 minutes ago from Toronto, Ontario

  @Fidomobile 4) I reached out to customer support specialists multiple times over the past two days and asked them to update the charges from $180 to $5 and they simply said they can’t do it.

• 
  Ashutosh Nayak (@nayakashu) reported 7 minutes ago from Toronto, Ontario

  @Fidomobile 5) How can you expect me to pay CA$180 for something that’s actually worth CA$5? Pathetic service! Please update the charges as soon as possible or I will have no option other than filing a consumer complaint.

• 
  KJ 💙⚾️ (@aintyourcuppa) reported 16 minutes ago from Toronto, Ontario

  Spoke to three customer representatives of @Fidomobile and they all told me three different things. For someone who's been patient for over 5 years, I believe I had enough. Don't even try asking me to send you a DM. Check your @FidoSolutions DM and go over it yourselves.

• 
  Sarah Antonio (@SarahPSmart) reported 19 minutes ago from Toronto, Ontario

  @Fidomobile hi! I’ve been hearing about Fido customers receiving an extra 5GB a month for the loss of service ? Can you please confirm this ? I checked my app and haven’t gotten it yet… thanks !

• 
  Ashutosh Nayak (@nayakashu) reported 21 minutes ago from Toronto, Ontario

  @Fidomobile 1) Your customer care specialists are failing to fix a billing error since the last two days. Pathetic! Full post in the thread.

• 
  Mich Chung (@MichelleMoniq10) reported 30 minutes ago from Toronto, Ontario

  @Fidomobile is the worst phone company in Canada! Horrible with loyal customers! What are some good phone companies out there?!

• 
  JP (@JarylleAdriane) reported 31 minutes ago from Toronto, Ontario

  @Fidomobile u getting issues with civerage around east york toronto rn?

• 
  Saeid (@S_Khademi) reported 35 minutes ago from Toronto, Ontario

  Horribe @Fidomobile , unbelievable bad customer service #Fido

• 
  Jada Shada Hudson (@jadashada) reported 38 minutes ago from Toronto, Ontario

  Anyone else Internet is down now 🤬 downtown toronto ? I Use Fido internet and everything BLANK OUT, NOT LOADING, MOVIE DONE, PORN NOT SHOWING ahhhhh @FidoSolutions @Fidomobile 😭😢🥺

• 
  Jennifer D'Souza (@AwkwarDsouza) reported 41 minutes ago from Toronto, Ontario

  @Fidomobile I've been on hold with your customer care for 2 hours now. What on earth?

• 
  Lauren (@yearoflauren) reported 42 minutes ago from Toronto, Ontario

  @Fidomobile internet outage? Mine just dropped…

• 
  Amirreza Mohammadi (@AmirR3zaM) reported 46 minutes ago from Toronto, Ontario

  @Fidomobile What about the current customer? Can I get this deal?

• 
  Dan the man 🇨🇦 🏒🏖 (@danwarren6) reported 46 minutes ago from Toronto, Ontario

  @BruinsSandi @Fidomobile @FidoSolutions You got to be kidding Sandi. Fido sucks

• 
  Juhi Apte (@Jwoohoo) reported 49 minutes ago from Toronto, Ontario

  @Fidomobile Hello! I've lost my home wifi internet connectivity and your website chatbot says there's an outage in my area - M4T 1K1. Would you be able to give an estimate on when it'll be resolved? Thanks!

• 
  Jada Shada Hudson (@jadashada) reported 56 minutes ago from Toronto, Ontario

  @bitchonarrival @FidoSolutions @Fidomobile Poor Connection I guess it's right for me at this moment key word there is "POOR" it's a PANDEMICA still 🤪

• 
  Vladimir Dronov (@dronkoff) reported 57 minutes ago from Richmond Hill, Ontario

  @Fidomobile Managed to replace it. Hope it'll help.

• 
  Amirreza Mohammadi (@AmirR3zaM) reported 58 minutes ago from Toronto, Ontario

  @Fidomobile What about the old customer? 😔

• 
  a cuppa tee (@acuppatee) reported 59 minutes ago from Toronto, Ontario

  @Fidomobile @FidoSolutions I just got a notification that I have used 100% of my monthly 10GB but that is impossible because my plan restarts every 27th of the month. Can’t help but feel like this is a ploy to get me to upgrade to 30GB for more money 😒

• 
  Michael-Lamont Lytle (@michaellamontl) reported 59 minutes ago from Toronto, Ontario

  Come on @Fidomobile Get Your S**t Together!! Your website especially the “Fido trades” area of your website is crap and your “Customer Support Specialists” don’t know their butts from a hole in the ground! This is no way to treat long time loyal customers!

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Doomsday Unicorn (@DdayUnicorn) reported 4 minutes ago

  @Fidomobile @Google There is a clear & well documented issue with the Pixel 6 Pro. Multiple websites have articles regarding the screen spontaneously cracking with NO physical/outside damage. Mine cracked IN MY HAND whilst scrolling. Yet you refuse to fix it. Unacceptable. 1/2

• 
  fagofcolour (@fagofcolour) reported 5 minutes ago

  Touching: Ever since I switched over to @Fidomobile I haven’t gone a month without looking at my phone bill to ask “what ******** is this?” and “do I even need a phone plan?” #pride

• 
  Meeraj (@meerajrules) reported 6 minutes ago

  So day 11- This is @Fidomobile @FidoSolutions for you. All you #canadians read this! My device got stuck with @PurolatorInc and they returned it back to Fido due to a stupid reason now Fido calls and says sorry we can’t give you same offer the device is sold out! Is this a joke?

• 
  Papou1981 (@christinapapou) reported 6 minutes ago

  @Fidomobile don’t buy from them. They do shady business and expect you to stay. How a phone goes from $23 down to $10 a month in about a month or so is bs. You can’t do anything but gauge us. Been a customer for 20+ yrs and this is the thanks I get.

• 
  Kathryn DeFranc (@DeFrancKdefranc) reported 7 minutes ago

  @BruinsSandi @Fidomobile @FidoSolutions So very sorry Sandi!! That is Horrible!!

• 
  Nishith Singh 🇮🇳 🇨🇦 (@AglSingh) reported 8 minutes ago

  Hey @Fidomobile @FidoSolutions did you just take off 5GB of data and India calling feature from my plan? That too without any prior notice. Thats how you treat your loyal customers ?

• 
  Balsher Singh Sidhu (@balsher_sidhu) reported 9 minutes ago

  @Fidomobile I am repeatedly getting spam calls masked under my OWN number. You REALLY need to up your spam-prevention game. Called customer service multiple times, to no avail.

• 
  Tally (@TallySalkey) reported 10 minutes ago

  @FidoSolutions @Fidomobile both the app and website are still down and I need to pay my bill

• 
  Gino (@GinoWTHWorld) reported 16 minutes ago

  Normally i do not tweet, tks fido. Charged for LD, paying is ok, but never knew addon would expire, orig contract does not list that, CS do not have guts to say it must list Even your live chat agent questioned me if I read all the detail!? You think its ethical? @Fidomobile

• 
  Bill River🇨🇦 (@BillRiver5) reported 23 minutes ago

  @Fidomobile dear Fido I have spent a week trying to tell you your cell tower at Barrow bay ontario near lions head is not working 😕 9 days and counting its a remote area and the people rely on it I hope you can look into it...please retweet this