Fido Outage Report in Thornhill, Ontario
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours in Thornhill, Ontario
The chart below shows the number of Fido reports we have received in the last 24 hours from users in Thornhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (49%)
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Internet (35%)
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E-mail (7%)
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Wi-fi (5%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map Near Thornhill, Ontario
The most recent Fido outage reports came from the following cities: Toronto.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Toronto |
Total Blackout | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Toronto |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Fido Issues Reports Near Thornhill, Ontario
Latest outage, problems and issue reports in Thornhill and nearby locations:
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DaveGatsby
(@DaveGatsby) reported
from
Markham, Ontario
@FidoSolutions Thanks just want some clarification before I sign up, I don't wanna deal with #baitandswitch issues in the future by being missinformed, since it has happened in the past with @Fidomobile.
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Rachael Collier
(@rachaelmcollier) reported
from
Toronto, Ontario
@Fidomobile the app has been down for several days which has been causing me some issues, when will it be back up?
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Bhavin Shah
(@BhavinShahTO) reported
from
Toronto, Ontario
@Fidomobile something is going on with your support centre - was put in queue for an hour on hold, only to then be disconnected with a “unable to take your call” message - what other way can I get support without wasting my time on hold?
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Walied Khogali Ali
(@waleedkhogali) reported
from
Toronto, Ontario
After hours of arguments, Fido actually admitted fault and offered to credit the 1000 minutes at the standard rate ($1.95/min), bringing the bill down to $1,300+, which he still can’t pay.
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Goli 🦸🏻♀️
(@golrokhbahri) reported
from
Toronto, Ontario
@Fidomobile customer service is the worst. I'm so disappointed. Waited 60mins on the line, no one answered. Neither the live chat😡
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Shohan Chowdhury
(@ShohanSoham) reported
from
Toronto, Ontario
Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind
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Saad Bin Farooq
(@EsBeeEf) reported
from
Toronto, Ontario
Is #Fido down in GTA? Can someone please confirm. @Fidomobile
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MJE
(@Brand_scientist) reported
from
Toronto, Ontario
@Fidomobile 2 stores in 2 days to cancel my internet after ur cs staff I called a week ago told me they could call in store for me...I love driving to stores uncessarily during covid. #csfail #trainyourstaff
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Derrel
(@SDerrel) reported
from
Toronto, Ontario
@FidoSolutions You’re solution is to send me to @Brightstar. Shame on @Fidomobile for working with this company.
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Jay Goodman
(@wd78pp) reported
from
Toronto, Ontario
@Fidomobile Hey good people. I believe I have been misold by your retention team.. I have called and left messages. But no one will call me back.. Can you help please?
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Nexonta Tech
(@Hewster333) reported
from
Toronto, Ontario
FIDO "Forget it, drive on." Do not hang on to old hurts and grudges. Keep moving forward and try to leave those burdens behind you.
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Romi Joshi
(@LooseRomi) reported
from
Toronto, Ontario
I had Fido customer support chat and Rogers customer support chat open on my computer last night for 5 hours. Felt like I was on MSN. Gonna miss Snehdeep and David.
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Sofia Heaux
(@HeauxSofia) reported
from
Toronto, Ontario
How do you get horrible service from a provider when you don't even turn on the products 🤔 just go to @Fidomobile Do NOT ! I repeat do not sign up with @Fidomobile
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Ryan Prayogo
(@ryanprayogo) reported
from
Midtown Toronto, Ontario
@Fidomobile @FidoSolutions I cancelled my line about a week ago and got an email (6 days ago) to expect a callback from Fido but haven’t received one. Help?
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StevieB
(@stevetogm) reported
from
Toronto, Ontario
@Fidomobile Reporting NO DATA down since way early this morning. Glad that I have a wi-fi connection. Not glad that I'm paying for a service that is not working. Might need a credit. #FIDO
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hot potato
(@_parab0la) reported
from
Toronto, Ontario
Ok so Rogers was tryna funnel customers from chatr to Fido/other sister companies because they were moving a lot of the chatr ppl from 3G to LTE and wanted consumers to pay more for the same service. Gotcha.
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JP
(@JarylleAdriane) reported
from
Toronto, Ontario
Been a @Fidomobile user for 5 years but today I encountered the worst CSR ever. His or her nam is Kathy.
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Delroy Dyer 🇻🇨🇨🇦
(@DelroyDyer89) reported
from
Toronto, Ontario
Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.
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Samiksha Rane
(@samikshasrane) reported
from
Toronto, Ontario
@Fidomobile, I had requested to suspend my number from 28 February or the next billing cycle. Why is it suspended immediately. Wasn’t informed about this. I’m unable to connect with your customer service. This is causing inconvenience. Kindly help.
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Mahmoud "Moody" Shabeeb
(@ItisMoody) reported
from
Toronto, Ontario
Talking to @Fidomobile is always a pain. First, their callback service never works (they end up leaving a voicemail message instead of calling me, which is useless!) Then I was on the line with one of the agents after waiting for a while. Before sorting out my issue I lost her!
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Aztec37
(@aztec737) reported
@Fidomobile contract is expired and trying to renew in one of your shops. Told I have to call customer service. Over 5 hours wait still no answer. What a joke company you are…🤬🤬🤬
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R@V@N
(@shuklashivam) reported
@Fidomobile @FidoSolutions another day is passed and nothing has been done . As a customer I can contact your sale team but can’t get customer support . Let me switch tomorrow.
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Usama
(@UsamaFarrukh3) reported
@Fidomobile worst customer service! Call rep lies! I was told I will see credits on my bill and not on agreement. Now my bill is here and no credits that were promised on blackFriday.
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Bhavesh Thakkar
(@bhaveshnthakkar) reported
from
Halton Hills, Ontario
@Fidomobile @FidoSolutions I placed an order for a SIM card on 11/15 under a winback program and have been waiting for it to be arrived since then; multiple follow ups involved long waittimes & holding the line forever STII NO RESOLUTION A/C# - 946956414 #fido #rogers
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Johnathan Pretorius 🔰
(@Jono_Pret) reported
@Fidomobile @FidoSolutions your lack of customer service is shocking! The level of neglect and disregard that you display towards your customers is disgusting!
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Bhavesh Thakkar
(@bhaveshnthakkar) reported
from
Halton Hills, Ontario
@Fidomobile @FidoSolutions I placed an order for a SIM card on 11/15 under a winback program and have been waiting for it to be arrived since then; multiple follow ups involved long waittimes & holding the line forever STIIL NO RESOLUTION A/C# - 946956414 #fido @RogersHelps
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sree
(@srikanth_3110) reported
Not able to contact Fido customer service(1-888-481-3436) , @Fidomobile @fido as we have some credit on current bill which was not applied on bill. Please look into it. Thanks!!
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Dee
(@beacoolbro) reported
@justlauralove1 @Fidomobile Fido technicians seem quite confused. They don’t understand my question and have no solution either. I have sent many messages, but I don’t think they really know what my question is.
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Theresa
(@TCLiddell) reported
Been on hold with @Fidomobile for close to an hour for a billing issue where they’ve overcharged me. First two calls they simply disconnected me and told me to call back. 🥴😵💫
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artlifedesigner 🟪⬜️🟩 🚺 💚💙🎶 🇬🇧🇨🇦 🎭☯️♻️
(@artlifedesigner) reported
@Fidomobile wow, just realized you’ve stolen money from my account because I didn’t check the rollover for a free 2 year iPad data plan. you’ve taken my $ for a service I don’t use, won’t use, and I’ll bet you’ll just laugh at me for not looking at small text on my September bill