Fido Outage Report in Thornhill, Ontario

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map Near Thornhill, Ontario

The most recent Fido outage reports came from the following cities: Toronto, and Richmond Hill.

City	Problem Type	Report Time
Toronto	Phone	22 days ago
Toronto	Phone	27 days ago
Toronto	Internet	28 days ago
Toronto	Phone	1 month ago
Richmond Hill	Internet	2 months ago
Toronto	Internet	3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Fido Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

• 
  Bhavin Shah (@BhavinShahTO) reported 8 minutes ago from Toronto, Ontario

  @Fidomobile something is going on with your support centre - was put in queue for an hour on hold, only to then be disconnected with a “unable to take your call” message - what other way can I get support without wasting my time on hold?

• 
  Rachael Collier (@rachaelmcollier) reported 14 minutes ago from Toronto, Ontario

  @Fidomobile the app has been down for several days which has been causing me some issues, when will it be back up?

• 
  MJE (@Brand_scientist) reported 17 minutes ago from Toronto, Ontario

  @Fidomobile 2 stores in 2 days to cancel my internet after ur cs staff I called a week ago told me they could call in store for me...I love driving to stores uncessarily during covid. #csfail #trainyourstaff

• 
  It's Just Molly Okay (@itsjust_molly) reported 19 minutes ago from Toronto, Ontario

  @Fidomobile I've never been so insulted in my life by a customer service rep. Never going to go with a fido company again.

• 
  DaveGatsby (@DaveGatsby) reported 19 minutes ago from Markham, Ontario

  @FidoSolutions Thanks just want some clarification before I sign up, I don't wanna deal with #baitandswitch issues in the future by being missinformed, since it has happened in the past with @Fidomobile.

• 
  Walied Khogali Ali (@waleedkhogali) reported 22 minutes ago from Toronto, Ontario

  After hours of arguments, Fido actually admitted fault and offered to credit the 1000 minutes at the standard rate ($1.95/min), bringing the bill down to $1,300+, which he still can’t pay.

• 
  Free (@CanadaMate) reported 22 minutes ago from Toronto, Ontario

  @Fidomobile Absolutely rubbish, i am sitting for 2 hours to upgrade my phone with fido & there is a system glitch & phone support are giving me run around

• 
  Shohan Chowdhury (@ShohanSoham) reported 25 minutes ago from Toronto, Ontario

  Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind

• 
  Pedro Marques (@MetroManTO) reported 26 minutes ago from Toronto, Ontario

  Traffic Services blames “budget” on lack of traffic enforcement. What I’ve seen out there are police officers on traffic duty, ignoring blatant traffic violations. This is a cultural problem, not one of budget. Toronto Police officers follow the FIDO motto: F* It Drive Off.

• 
  Jay Goodman (@wd78pp) reported 28 minutes ago from Toronto, Ontario

  @Fidomobile Hey good people. I believe I have been misold by your retention team.. I have called and left messages. But no one will call me back.. Can you help please?

• 
  Mahmoud "Moody" Shabeeb (@ItisMoody) reported 28 minutes ago from Toronto, Ontario

  Talking to @Fidomobile is always a pain. First, their callback service never works (they end up leaving a voicemail message instead of calling me, which is useless!) Then I was on the line with one of the agents after waiting for a while. Before sorting out my issue I lost her!

• 
  Derrel (@SDerrel) reported 34 minutes ago from Toronto, Ontario

  @FidoSolutions You’re solution is to send me to @Brightstar. Shame on @Fidomobile for working with this company.

• 
  JP (@JarylleAdriane) reported 39 minutes ago from Toronto, Ontario

  Been a @Fidomobile user for 5 years but today I encountered the worst CSR ever. His or her nam is Kathy.

• 
  Romi Joshi (@LooseRomi) reported 42 minutes ago from Toronto, Ontario

  I had Fido customer support chat and Rogers customer support chat open on my computer last night for 5 hours. Felt like I was on MSN. Gonna miss Snehdeep and David.

• 
  Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported 42 minutes ago from Toronto, Ontario

  Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.

• 
  Nexonta Tech (@Hewster333) reported 44 minutes ago from Toronto, Ontario

  FIDO "Forget it, drive on." Do not hang on to old hurts and grudges. Keep moving forward and try to leave those burdens behind you.

• 
  Goli 🦸🏻‍♀️ (@golrokhbahri) reported 50 minutes ago from Toronto, Ontario

  @Fidomobile customer service is the worst. I'm so disappointed. Waited 60mins on the line, no one answered. Neither the live chat😡

• 
  Free (@CanadaMate) reported 53 minutes ago from Toronto, Ontario

  @Fidomobile Absolutely rubbish, i am sottong to upgrade my phone with fido & there is a system glitch & phone support are giving me run around

• 
  Samiksha Rane (@samikshasrane) reported 56 minutes ago from Toronto, Ontario

  @Fidomobile, I had requested to suspend my number from 28 February or the next billing cycle. Why is it suspended immediately. Wasn’t informed about this. I’m unable to connect with your customer service. This is causing inconvenience. Kindly help.

• 
  hot potato (@_parab0la) reported 56 minutes ago from Toronto, Ontario

  Ok so Rogers was tryna funnel customers from chatr to Fido/other sister companies because they were moving a lot of the chatr ppl from 3G to LTE and wanted consumers to pay more for the same service. Gotcha.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  gagan (@kaurporate) reported 5 minutes ago

  @FidoSolutions @Fidomobile I'm sad. You treat new customers better than existing ones of 15+ years! Why can you not offer me a loyalty plan?

• 
  chaitanya m.k (@chaitanya7112) reported 7 minutes ago

  @Fidomobile This is outrageous, irrespective of the urgency your Customer solutions expect and make the customers wait for hours every single time. Very disappointed with the service I’m receiving from a service based company.

• 
  rajeev saini (@rajeevs69237738) reported 11 minutes ago

  @Fidomobile i cancelled my account today morning and in evening i went to store to return the modem as per agent it is not cancelled but accepted the modem. Can some please assist and on chat customer care is not able to help

• 
  Crazy world (@UFIIT1) reported 13 minutes ago

  @Fidomobile when I travel. Please check your records and you will see how many times I called your support or customer service lines in the last 6-7months. I often was placed on hold for sometimes over an hour. Please check. It was a 519.....number. How are you charging me for ca

• 
  GURINDER GHOTRA (@GURINDERDEV) reported 14 minutes ago

  @Fidomobile Hi I bought a Pixel 4 XL from you. Need help with the device as it would restart multiple times. Please advise who to contact in Fido for the same. Thank you.

• 
  Mostafa Babouli (@MostafaBabouli) reported 14 minutes ago

  @Fidomobile really disappointed at store customer service. All I wanted is to upgrade. All stores I visited said they are sold out, call 611. Disappointing.

• 
  PeGe (@PeGe07064817) reported 14 minutes ago

  @FreedomMobile my service hasn't been working since Monday, I've been on the phone with you guys longer than I've seen my friends this week trying to fix this and no one has been able to help....I think I'm switching to @Fidomobile

• 
  Aaron Howard (@AaronHoward9) reported 16 minutes ago

  @Fidomobile I can't be the only one but I haven't been able to make or receive calls for the last 2 days. I've tried calling the customer service but 😔. Please help #service #needhelp #fixthis

• 
  depressiondiaries (@clearlyconfuswd) reported 17 minutes ago

  @Fidomobile internet s been down since 11:30 AM today. What s going on? Is it going to be fixed?

• 
  Crazy world (@UFIIT1) reported 21 minutes ago

  @Fidomobile you?. I was often calling because I couldn't use my phone to call my bank or you on your 1800 number. This is so unfair and crazy that you can do this. I was told that it was a free call, and I promise you that I only called my banks customer service line and you. I a