Fido Outage in Thornhill, Ontario

Hey @Fidomobile , do you have any idea how many client calls I missed during your all day outage? Cuz I don’t.

Now that @Rogers and @Fidomobile is down, I finally have a reason to use @WhatsApp #backtobasics

@FidoSolutions @Fidomobile This is a joke. Why can't you just tell us the issue that has us all without data for well over 14 hours? I hope there is a nationwide credit coming to everyone's bills for this "intermittent service interruption"

@FidoSolutions @Fidomobile Personally, I think this outage is in retaliation for the latest #crtc ruling. It shouldn't take almost 16 hours to fix these outages. I see a lot of compensation to customers for this outage today. Totally unacceptable!

So frustrated with @Rogers @Fidomobile phone outage !! Was unable to do most of my virtual consults today !!! Last thing we needed during this critical time in our patient care .

Twelve hours no with no phone service. Great work @Fidomobile and @Rogers What’s your version of “working quickly” to restore services?

@Rogers and @Fidomobile we better get a discount for this service disruption! We have the highest bills in the world! #fido #rogers #noservice

Hey @Fidomobile - I haven’t had cell service all day, so maybe you could help me call around for a Covid vaccine?

Okay @Fidomobile @Rogers can I have my service back 🙄 #fidodown #rogersoutage

For anyone that’s trying to get a hold of me by phone today: there appears to be some outage issues at @Fidomobile and my phone is affected as a result. Email is the best way to connect.

@Fidomobile Reporting NO DATA down since way early this morning. Glad that I have a wi-fi connection. Not glad that I'm paying for a service that is not working. Might need a credit. #FIDO

Is #Fido down in GTA? Can someone please confirm. @Fidomobile

How do you get horrible service from a provider when you don't even turn on the products 🤔 just go to @Fidomobile Do NOT ! I repeat do not sign up with @Fidomobile

@Fidomobile @FidoSolutions I cancelled my line about a week ago and got an email (6 days ago) to expect a callback from Fido but haven’t received one. Help?

@Fidomobile, I had requested to suspend my number from 28 February or the next billing cycle. Why is it suspended immediately. Wasn’t informed about this. I’m unable to connect with your customer service. This is causing inconvenience. Kindly help.

@FidoSolutions Thanks just want some clarification before I sign up, I don't wanna deal with #baitandswitch issues in the future by being missinformed, since it has happened in the past with @Fidomobile.

Been a @Fidomobile user for 5 years but today I encountered the worst CSR ever. His or her nam is Kathy.

@Fidomobile customer service is the worst. I'm so disappointed. Waited 60mins on the line, no one answered. Neither the live chat😡

@Fidomobile something is going on with your support centre - was put in queue for an hour on hold, only to then be disconnected with a “unable to take your call” message - what other way can I get support without wasting my time on hold?

@Fidomobile the app has been down for several days which has been causing me some issues, when will it be back up?

@Fidomobile you have set the worst service record. On call for past 1 hour just to get a support representative. Internet speed is below 20 mbps for a 75mbps plan. Not sure what to do.

Cell providers need to do better. I got a great offer to switch. So I called @Fidomobile to see they can match, after 15+ years of loyalty they told me no. So I switched providers. Now I get a call from Fido begging me to come back. Maybe treat your customers right the first time

@Fidomobile Don't don't go with this cell service.. Terrible service #avoidfido #fido

I have been a loyal customer with @Fidomobile with over 4 yrs & I have never been so angry at a company as I am now. I had to escalate the call 2 head office & even then I feel like I'll accomplish nothing. After this week I am seriously considering leaving your company. 🤬

@Fidomobile Made a wrong reporting to @TransUnion regarding some late payment that wasn't associated with my account. Coz of this, my credit is getting bad. Fido noted my complaint on 12 April and asked me to wait for 3 weeks. I called Fido today.. was told nothing has been done.

@Rebecca_King77 @Fidomobile Ouch. I hope so too. That sucks big time!

@Jamiepage1000 @Fidomobile Hope it never has any issues... a technical support person can’t come Until Thursday.... THURSDAY So not internet the whole week basically

How is it that Fido always drops the ball when it come to service and customer service. @Fidomobile

Wondering who has the internet service? It’s @Fidomobile

@maxfawcett With @Fidomobile for 19 years. I may have a couple of challenges/issues but they never disappointed me. Also, I always apologize to the person on phone before starting my rant that it isn't directed to you but want my concerns recorded.