Fido outages and service status in Thornhill, Ontario

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Fido generated 0 outage signals in the last 24 hours around Thornhill, including 0 direct reports.
The most common problems reported in this area mention Internet and Phone.
The most recent signal from this area was received May 10, 1:40 PM EDT.

Internet (75%)
Phone (25%)

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
May 14, 10:40 AM EDT	0	0
May 14, 11:00 AM EDT	0	0
May 14, 11:20 AM EDT	0	0
May 14, 11:40 AM EDT	0	0
May 14, 12:00 PM EDT	0	0
May 14, 12:20 PM EDT	0	0
May 14, 12:40 PM EDT	0	0
May 14, 1:00 PM EDT	0	0
May 14, 1:20 PM EDT	0	0
May 14, 1:40 PM EDT	0	0
May 14, 2:00 PM EDT	0	0
May 14, 2:20 PM EDT	0	0
May 14, 2:40 PM EDT	0	0
May 14, 3:00 PM EDT	0	0
May 14, 3:20 PM EDT	0	0
May 14, 3:40 PM EDT	0	0
May 14, 4:00 PM EDT	0	0
May 14, 4:20 PM EDT	0	0
May 14, 4:40 PM EDT	0	0
May 14, 5:00 PM EDT	0	0
May 14, 5:20 PM EDT	0	0
May 14, 5:40 PM EDT	0	0
May 14, 6:00 PM EDT	0	0
May 14, 6:20 PM EDT	0	0
May 14, 6:40 PM EDT	0	0
May 14, 7:00 PM EDT	0	0
May 14, 7:20 PM EDT	0	0
May 14, 7:40 PM EDT	0	0
May 14, 8:00 PM EDT	0	0
May 14, 8:20 PM EDT	0	0
May 14, 8:40 PM EDT	0	0
May 14, 9:00 PM EDT	0	0
May 14, 9:20 PM EDT	0	0
May 14, 9:40 PM EDT	0	0
May 14, 10:00 PM EDT	0	0
May 14, 10:20 PM EDT	0	0
May 14, 10:40 PM EDT	0	0
May 14, 11:00 PM EDT	0	0
May 14, 11:20 PM EDT	0	0
May 14, 11:40 PM EDT	0	0
May 15, 12:00 AM EDT	0	0
May 15, 12:20 AM EDT	0	0
May 15, 12:40 AM EDT	0	0
May 15, 1:00 AM EDT	0	0
May 15, 1:20 AM EDT	0	0
May 15, 1:40 AM EDT	0	0
May 15, 2:00 AM EDT	0	0
May 15, 2:20 AM EDT	0	0
May 15, 2:40 AM EDT	0	0
May 15, 3:00 AM EDT	0	0
May 15, 3:20 AM EDT	0	0
May 15, 3:40 AM EDT	0	0
May 15, 4:00 AM EDT	0	0
May 15, 4:20 AM EDT	0	0
May 15, 4:40 AM EDT	0	0
May 15, 5:00 AM EDT	0	0
May 15, 5:20 AM EDT	0	0
May 15, 5:40 AM EDT	0	0
May 15, 6:00 AM EDT	0	0
May 15, 6:20 AM EDT	0	0
May 15, 6:40 AM EDT	0	0
May 15, 7:00 AM EDT	0	0
May 15, 7:20 AM EDT	0	0
May 15, 7:40 AM EDT	0	0
May 15, 8:00 AM EDT	0	0
May 15, 8:20 AM EDT	0	0
May 15, 8:40 AM EDT	0	0
May 15, 9:00 AM EDT	0	0
May 15, 9:20 AM EDT	0	0
May 15, 9:40 AM EDT	0	0
May 15, 10:00 AM EDT	0	0
May 15, 10:20 AM EDT	0	0
May 15, 10:40 AM EDT	0	0

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Thornhill, Ontario

The most recent Fido outage reports came from the following cities: Toronto, and Richmond Hill.

City	Problem Type	Report Time
Toronto	Phone	5 days ago
Toronto	Internet	14 days ago
Richmond Hill	Internet	17 days ago
Toronto	Internet	30 days ago
Toronto	Phone	2 months ago
Toronto	Phone	2 months ago

Nearby cities with recent reports

Toronto

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

Walied Khogali Ali (@waleedkhogali) reported 2 minutes ago from Toronto, Ontario
After hours of arguments, Fido actually admitted fault and offered to credit the 1000 minutes at the standard rate ($1.95/min), bringing the bill down to $1,300+, which he still can’t pay.
Chintan Gujarati (@chintan_guj) reported 3 minutes ago from Toronto, Ontario
@FidoSolutions @Fidomobile Good morning Fido. Could you please advise one simple thing? Why do you love to deliver poor services ? Is thz something you love to do consistently ? I think Candians stop using Fido. Don't ask my why. Plz check my dm. It's wise thing to as a company.
DaveGatsby (@DaveGatsby) reported 3 minutes ago from Markham, Ontario
@FidoSolutions Thanks just want some clarification before I sign up, I don't wanna deal with #baitandswitch issues in the future by being missinformed, since it has happened in the past with @Fidomobile.
Lindsay Dworkin (@L_Dworks) reported 4 minutes ago from Toronto, Ontario
Twelve hours no with no phone service. Great work @Fidomobile and @Rogers What’s your version of “working quickly” to restore services?
Jay Goodman (@wd78pp) reported 12 minutes ago from Toronto, Ontario
@Fidomobile Hey good people. I believe I have been misold by your retention team.. I have called and left messages. But no one will call me back.. Can you help please?
Jorge Barbosa (@TheCarpenter79) reported 14 minutes ago from Toronto, Ontario
@Rogers and @Fidomobile we better get a discount for this service disruption! We have the highest bills in the world! #fido #rogers #noservice
Haroon Akram-Lodhi (@AHAkramLodhi) reported 24 minutes ago from The Beaches, Ontario
@FidoSolutions has been quite useful in the past. Not today. 3 hours after first explaining my issue I am still saying the same thing! No help whatsoever, @Fidomobile
Michael-Lamont Lytle (@michaellamontl) reported 26 minutes ago from Toronto, Ontario
Come on @Fidomobile Get Your S**t Together!! Your website especially the “Fido trades” area of your website is crap and your “Customer Support Specialists” don’t know their butts from a hole in the ground! This is no way to treat long time loyal customers!
👑 (@DeanLubaki) reported 28 minutes ago from Toronto, Ontario
.@1Password it's very problematic that the only way of recovering 2FA is through a recognized browser. I never use the browser on my personal computer because I have the app. Worst, it's not possible to issue backup codes for cold storage or use a FIDO Yubikey.
Mahmoud "Moody" Shabeeb (@ItisMoody) reported 33 minutes ago from Toronto, Ontario
Talking to @Fidomobile is always a pain. First, their callback service never works (they end up leaving a voicemail message instead of calling me, which is useless!) Then I was on the line with one of the agents after waiting for a while. Before sorting out my issue I lost her!
Ryan Prayogo (@ryanprayogo) reported 36 minutes ago from Midtown Toronto, Ontario
@Fidomobile @FidoSolutions I cancelled my line about a week ago and got an email (6 days ago) to expect a callback from Fido but haven’t received one. Help?
Sherry Rezaie, MD (@shaghayegh755) reported 38 minutes ago from Toronto, Ontario
So frustrated with @Rogers @Fidomobile phone outage !! Was unable to do most of my virtual consults today !!! Last thing we needed during this critical time in our patient care .
Reena Kara (@reena_kara) reported 40 minutes ago from Toronto, Ontario
Now that @Rogers and @Fidomobile is down, I finally have a reason to use @WhatsApp #backtobasics
JP (@JarylleAdriane) reported 45 minutes ago from Toronto, Ontario
@Fidomobile u getting issues with civerage around east york toronto rn?
a cuppa tee (@acuppatee) reported 45 minutes ago from Toronto, Ontario
@Fidomobile @FidoSolutions I just got a notification that I have used 100% of my monthly 10GB but that is impossible because my plan restarts every 27th of the month. Can’t help but feel like this is a ploy to get me to upgrade to 30GB for more money 😒
Shohan Chowdhury (@ShohanSoham) reported 50 minutes ago from Toronto, Ontario
Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind
Pedro Marques (@MetroManTO) reported 51 minutes ago from Toronto, Ontario
@StephenPunwasi @normsworld I’ve been predicting this for years and unfortunately it’s coming true. TPS have been working to rule ever since carding was taken away. They’re doing only the minimum work required, letting traffic violations pass. It’s known in police circles as FIDO: “**** It Drive Off”.
MJE (@Brand_scientist) reported 54 minutes ago from Toronto, Ontario
@Fidomobile 2 stores in 2 days to cancel my internet after ur cs staff I called a week ago told me they could call in store for me...I love driving to stores uncessarily during covid. #csfail #trainyourstaff
Bhavin Shah (@BhavinShahTO) reported 56 minutes ago from Toronto, Ontario
@Fidomobile something is going on with your support centre - was put in queue for an hour on hold, only to then be disconnected with a “unable to take your call” message - what other way can I get support without wasting my time on hold?
hot potato (@_parab0la) reported 60 minutes ago from Toronto, Ontario
Ok so Rogers was tryna funnel customers from chatr to Fido/other sister companies because they were moving a lot of the chatr ppl from 3G to LTE and wanted consumers to pay more for the same service. Gotcha.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

Jayant (@jayant_vohra1) reported 3 minutes ago
@Fidomobile I have trying to contact your customer support while i am in india for a while and there is no way to do that. Is that how you support your customer ?
Jo (@Jo39908254) reported 13 minutes ago
@Fidomobile Hello I have a hard time to talk to a person or reaching you by email I canceled my account in November 2024 and you owe me $5 since. I was told I would get a cheque in June 2025 but I never did I’ve been trying to make a contact since but it’s unsuccessful
liane bisaillon 🇨🇦 (@Lianebisaillon) reported 13 minutes ago
@Fidomobile lately on my cell people can't seem to hear me properly.They say it sounds like I'm underwater, far away or words are missing. I phoned your customer service & they'll help me Wed at the earliest. You call that customer service? Unimpressed
Aephraim Steinberg (@QuantumAephraim) reported 13 minutes ago
@Fidomobile What is wrong with your custserv? AskJack is 100% useless, then tells me to phone. On hold for 30 minutes, I go to AskJack to request a callback & it says "maybe I can help you first." When I say it can't, it says again "Call us at 1-877-331-9209" & disables typing.
pratap (@pratapT7) reported 16 minutes ago
@Dishaaa29 @Fidomobile Come back to india for better service
Vince Ltd. (@Vince_Ltd) reported 17 minutes ago
@Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤
Juan S S (@JSebastianS88) reported 17 minutes ago
@Fidomobile any support available if the call drops?
boja_reddii (@BojaReddii) reported 17 minutes ago
@Rogers @RogersHelps @Fidomobile This issue has been ongoing since Nov 2025. I signed up for Rogers Internet at Scarborough Town Centre where Sahil Kapre (Salesperson ID: 14010302) promised a $75 bill credit to my Fido account in the 2nd billing cycle. #CustomerService
Flair905 (@NHGANG240) reported 18 minutes ago
@Fidomobile is the WORST company on Earth
Shrikant Gupta (@Shrikan15918909) reported 19 minutes ago
@Fidomobile @RogersHelps @FidoSolutions You guys are trouble makers. I was at peace after leaving, but you brought me back with false promises—no hotspot, no free US calling. And no one is calling me back, which is disappointing. Fix this ASAP or I’ll move back to my old provider