Fido Outage Report in Thornhill, Ontario

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map Near Thornhill, Ontario

The most recent Fido outage reports came from the following cities: Toronto, and Richmond Hill.

City	Problem Type	Report Time
Toronto	Phone	20 days ago
Toronto	Phone	25 days ago
Toronto	Internet	26 days ago
Toronto	Phone	1 month ago
Richmond Hill	Internet	2 months ago
Toronto	Internet	3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

• 
  Sherry Rezaie, MD (@shaghayegh755) reported 4 minutes ago from Toronto, Ontario

  So frustrated with @Rogers @Fidomobile phone outage !! Was unable to do most of my virtual consults today !!! Last thing we needed during this critical time in our patient care .

• 
  StevieB (@stevetogm) reported 8 minutes ago from Toronto, Ontario

  @Fidomobile Reporting NO DATA down since way early this morning. Glad that I have a wi-fi connection. Not glad that I'm paying for a service that is not working. Might need a credit. #FIDO

• 
  Lindsay Dworkin (@L_Dworks) reported 9 minutes ago from Toronto, Ontario

  Twelve hours no with no phone service. Great work @Fidomobile and @Rogers What’s your version of “working quickly” to restore services?

• 
  Nikunj Lunagariya (@OfficialNikunj) reported 10 minutes ago from Toronto, Ontario

  @FidoSolutions @Fidomobile This is a joke. Why can't you just tell us the issue that has us all without data for well over 14 hours? I hope there is a nationwide credit coming to everyone's bills for this "intermittent service interruption"

• 
  Jorge Barbosa (@TheCarpenter79) reported 12 minutes ago from Toronto, Ontario

  @Rogers and @Fidomobile we better get a discount for this service disruption! We have the highest bills in the world! #fido #rogers #noservice

• 
  JP (@JarylleAdriane) reported 14 minutes ago from Toronto, Ontario

  Been a @Fidomobile user for 5 years but today I encountered the worst CSR ever. His or her nam is Kathy.

• 
  Nadine Yousif (@nadineyousif_) reported 14 minutes ago from Toronto, Ontario

  For anyone that’s trying to get a hold of me by phone today: there appears to be some outage issues at @Fidomobile and my phone is affected as a result. Email is the best way to connect.

• 
  Saad Bin Farooq (@EsBeeEf) reported 18 minutes ago from Toronto, Ontario

  Is #Fido down in GTA? Can someone please confirm. @Fidomobile

• 
  Carolina Torres (@carot0rres) reported 20 minutes ago from Vaughan, Ontario

  Okay @Fidomobile @Rogers can I have my service back 🙄 #fidodown #rogersoutage

• 
  Rachael Collier (@rachaelmcollier) reported 23 minutes ago from Toronto, Ontario

  @Fidomobile the app has been down for several days which has been causing me some issues, when will it be back up?

• 
  StevieB (@stevetogm) reported 27 minutes ago from Toronto, Ontario

  @FidoSolutions @Fidomobile Personally, I think this outage is in retaliation for the latest #crtc ruling. It shouldn't take almost 16 hours to fix these outages. I see a lot of compensation to customers for this outage today. Totally unacceptable!

• 
  Sofia Heaux (@HeauxSofia) reported 29 minutes ago from Toronto, Ontario

  How do you get horrible service from a provider when you don't even turn on the products 🤔 just go to @Fidomobile Do NOT ! I repeat do not sign up with @Fidomobile

• 
  Senwung Luk (@fysl) reported 29 minutes ago from Toronto, Ontario

  Hey @Fidomobile - I haven’t had cell service all day, so maybe you could help me call around for a Covid vaccine?

• 
  Ryan Prayogo (@ryanprayogo) reported 39 minutes ago from Midtown Toronto, Ontario

  @Fidomobile @FidoSolutions I cancelled my line about a week ago and got an email (6 days ago) to expect a callback from Fido but haven’t received one. Help?

• 
  Bhavin Shah (@BhavinShahTO) reported 46 minutes ago from Toronto, Ontario

  @Fidomobile something is going on with your support centre - was put in queue for an hour on hold, only to then be disconnected with a “unable to take your call” message - what other way can I get support without wasting my time on hold?

• 
  DaveGatsby (@DaveGatsby) reported 47 minutes ago from Markham, Ontario

  @FidoSolutions Thanks just want some clarification before I sign up, I don't wanna deal with #baitandswitch issues in the future by being missinformed, since it has happened in the past with @Fidomobile.

• 
  Goli 🦸🏻‍♀️ (@golrokhbahri) reported 49 minutes ago from Toronto, Ontario

  @Fidomobile customer service is the worst. I'm so disappointed. Waited 60mins on the line, no one answered. Neither the live chat😡

• 
  Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported 52 minutes ago from Toronto, Ontario

  Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.

• 
  Mahmoud "Moody" Shabeeb (@ItisMoody) reported 57 minutes ago from Toronto, Ontario

  Talking to @Fidomobile is always a pain. First, their callback service never works (they end up leaving a voicemail message instead of calling me, which is useless!) Then I was on the line with one of the agents after waiting for a while. Before sorting out my issue I lost her!

• 
  Samiksha Rane (@samikshasrane) reported 57 minutes ago from Toronto, Ontario

  @Fidomobile, I had requested to suspend my number from 28 February or the next billing cycle. Why is it suspended immediately. Wasn’t informed about this. I’m unable to connect with your customer service. This is causing inconvenience. Kindly help.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ashutosh Nayak (@nayakashu) reported 3 minutes ago

  @FidoSolutions @Fidomobile @FidoSolutions 6) I received a call from Fido today afternoon and the issue was fixed with positive resolution.

• 
  Niraj (@NirajSharma0818) reported 5 minutes ago

  @Fidomobile there is an fido home internet outage is my area. I have a fido cellphone connection as well kindly provide me some add on complimentary data so i can use it to WFH.

• 
  gurveer (@gurveer51515676) reported 8 minutes ago

  @Fidomobile @FidoSolutions You need to work on your voicemail service. It does not say day and time when the message was left. And after saving 3 messages it start saying your voice message storage is full. I used to have @FreedomMobile , they have far better voicemail service.

• 
  Straker (@Onelovepeace7) reported 9 minutes ago

  @Fidomobile Fido is ripping people off daily with their roaming charges. Cancel your Fido contract today !!!

• 
  SinaH (@SinaHssni) reported 10 minutes ago

  Leaving @Fidomobile and never coming back! From their deals and awful buggy website to irresponsible customer service! I'm just done! I've been on a call with their damn customer service for more than 2 hours, many times, trying to resolve the issue they made!

• 
  Straker (@Onelovepeace7) reported 10 minutes ago

  @harrylamba @Fidomobile Same thing just happened to me. The agent said before I left to turn off data and you won’t get charged. Get back and have 15 days at $15 per day. CANCEL your Fido contract now!!!

• 
  Straker (@Onelovepeace7) reported 13 minutes ago

  @Fidomobile Nancy call centre supervisor said I was lying to her after I read the text that Fido sent me. Fido is ripping people off daily and their customer service sucks. Cancel your Fido contracts today!!!

• 
  Ashutosh Nayak (@nayakashu) reported 15 minutes ago from Toronto, Ontario

  @Fidomobile 5) How can you expect me to pay CA$180 for something that’s actually worth CA$5? Pathetic service! Please update the charges as soon as possible or I will have no option other than filing a consumer complaint.

• 
  Straker (@Onelovepeace7) reported 16 minutes ago

  @Fidomobile @Vojhoc Fido service sucks. Cancel your contract now!!!

• 
  TyySweet (@tyy_sweet) reported 17 minutes ago

  Don't ever use @Fidomobile because their customer service is a joke. Bullshit charges that I'm spending hours trying to get removed. I swear any other company would have figured this out for me by now.