Fido Outage Report in Thornhill, Ontario

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map Near Thornhill, Ontario

The most recent Fido outage reports came from the following cities: Toronto, and Richmond Hill.

City	Problem Type	Report Time
Toronto	Phone	21 days ago
Toronto	Phone	26 days ago
Toronto	Internet	27 days ago
Toronto	Phone	1 month ago
Richmond Hill	Internet	2 months ago
Toronto	Internet	3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

• 
  Jay Goodman (@wd78pp) reported 4 minutes ago from Toronto, Ontario

  @Fidomobile Hey good people. I believe I have been misold by your retention team.. I have called and left messages. But no one will call me back.. Can you help please?

• 
  Mahmoud "Moody" Shabeeb (@ItisMoody) reported 6 minutes ago from Toronto, Ontario

  Talking to @Fidomobile is always a pain. First, their callback service never works (they end up leaving a voicemail message instead of calling me, which is useless!) Then I was on the line with one of the agents after waiting for a while. Before sorting out my issue I lost her!

• 
  hot potato (@_parab0la) reported 13 minutes ago from Toronto, Ontario

  Ok so Rogers was tryna funnel customers from chatr to Fido/other sister companies because they were moving a lot of the chatr ppl from 3G to LTE and wanted consumers to pay more for the same service. Gotcha.

• 
  Saad Bin Farooq (@EsBeeEf) reported 14 minutes ago from Toronto, Ontario

  Is #Fido down in GTA? Can someone please confirm. @Fidomobile

• 
  Romi Joshi (@LooseRomi) reported 17 minutes ago from Toronto, Ontario

  I had Fido customer support chat and Rogers customer support chat open on my computer last night for 5 hours. Felt like I was on MSN. Gonna miss Snehdeep and David.

• 
  Samiksha Rane (@samikshasrane) reported 20 minutes ago from Toronto, Ontario

  @Fidomobile, I had requested to suspend my number from 28 February or the next billing cycle. Why is it suspended immediately. Wasn’t informed about this. I’m unable to connect with your customer service. This is causing inconvenience. Kindly help.

• 
  Walied Khogali Ali (@waleedkhogali) reported 23 minutes ago from Toronto, Ontario

  After hours of arguments, Fido actually admitted fault and offered to credit the 1000 minutes at the standard rate ($1.95/min), bringing the bill down to $1,300+, which he still can’t pay.

• 
  Ryan Prayogo (@ryanprayogo) reported 23 minutes ago from Midtown Toronto, Ontario

  @Fidomobile @FidoSolutions I cancelled my line about a week ago and got an email (6 days ago) to expect a callback from Fido but haven’t received one. Help?

• 
  Derrel (@SDerrel) reported 24 minutes ago from Toronto, Ontario

  @FidoSolutions You’re solution is to send me to @Brightstar. Shame on @Fidomobile for working with this company.

• 
  JP (@JarylleAdriane) reported 27 minutes ago from Toronto, Ontario

  Been a @Fidomobile user for 5 years but today I encountered the worst CSR ever. His or her nam is Kathy.

• 
  Nadine Yousif (@nadineyousif_) reported 28 minutes ago from Toronto, Ontario

  For anyone that’s trying to get a hold of me by phone today: there appears to be some outage issues at @Fidomobile and my phone is affected as a result. Email is the best way to connect.

• 
  Bhavin Shah (@BhavinShahTO) reported 29 minutes ago from Toronto, Ontario

  @Fidomobile something is going on with your support centre - was put in queue for an hour on hold, only to then be disconnected with a “unable to take your call” message - what other way can I get support without wasting my time on hold?

• 
  Rachael Collier (@rachaelmcollier) reported 33 minutes ago from Toronto, Ontario

  @Fidomobile the app has been down for several days which has been causing me some issues, when will it be back up?

• 
  Sofia Heaux (@HeauxSofia) reported 37 minutes ago from Toronto, Ontario

  How do you get horrible service from a provider when you don't even turn on the products 🤔 just go to @Fidomobile Do NOT ! I repeat do not sign up with @Fidomobile

• 
  Goli 🦸🏻‍♀️ (@golrokhbahri) reported 41 minutes ago from Toronto, Ontario

  @Fidomobile customer service is the worst. I'm so disappointed. Waited 60mins on the line, no one answered. Neither the live chat😡

• 
  Shohan Chowdhury (@ShohanSoham) reported 42 minutes ago from Toronto, Ontario

  Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind

• 
  MJE (@Brand_scientist) reported 42 minutes ago from Toronto, Ontario

  @Fidomobile 2 stores in 2 days to cancel my internet after ur cs staff I called a week ago told me they could call in store for me...I love driving to stores uncessarily during covid. #csfail #trainyourstaff

• 
  StevieB (@stevetogm) reported 43 minutes ago from Toronto, Ontario

  @Fidomobile Reporting NO DATA down since way early this morning. Glad that I have a wi-fi connection. Not glad that I'm paying for a service that is not working. Might need a credit. #FIDO

• 
  DaveGatsby (@DaveGatsby) reported 49 minutes ago from Markham, Ontario

  @FidoSolutions Thanks just want some clarification before I sign up, I don't wanna deal with #baitandswitch issues in the future by being missinformed, since it has happened in the past with @Fidomobile.

• 
  Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported 50 minutes ago from Toronto, Ontario

  Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ingrit tavares (@ingrittavares) reported 8 minutes ago

  @Fidomobile is the most disrespectful company that I ever saw. Delivered my phone to the wrong address and now they are offering me refurbished phone. After contacting them more than 10 times they can't solve the issue

• 
  Captain Hootsketi VonShumperflumpkin (@hootsketi) reported 10 minutes ago

  @Fidomobile You mamalukes totally ruined the downloadable @ConwayShow in podcast form with your ads at the beginning, ending and throughout the middle of his show. "Thanks a lot"....i will certainly never be a customer of yours you goblins..

• 
  alfie vente (@alfievrmtdac) reported 12 minutes ago

  Pretty disappointed with @Fidomobile . Long term customer waiting on a cheque over payment since Feb. 17th of this year. RIDICULOUS. Seems they really don't value their customers. Customer service consistently blame the "system" for my wait. #disappointing #customerexperience

• 
  Jules 👩🏻‍🔬 (@judes1487) reported 14 minutes ago

  @Fidomobile Hi, is Fido’s network down? I’ve got 4 lines with you guys and all LTE networks stopped working!

• 
  🎀Vancity🎀 (@VancityIN) reported 17 minutes ago

  Very disappointed with @Fidomobile, they literally have no good plans to offer to their loyal customers. I have been with fido for like forever, and never really complained before, but I do feel that I am paying a lot right now as compare to many of their new customers.

• 
  EPTB (@divaqueen94) reported 18 minutes ago

  @Fidomobile sucks

• 
  Tamara (@tamarratown) reported 18 minutes ago

  I can't believe I got hustled into spending more money and you guys are blaming a store associate instead of fixing the issue. Does the store associate not work for @Fidomobile ? Way to piss off a 15 yr customer. Hey @VancityReynolds you have mobile company right?

• 
  Heldden Byumvuhore (@I_Am_Heldden) reported 19 minutes ago

  @Fidomobile will have you on hold for 2 hrs, only for the customer care agent to come back saying 'sorry' & that they can't help Pretty much, we should call unto God because @FidoSolutions is not in the business of explaining to their customers the discrepancies in their bill 💀

• 
  Super (@ASuperNDALuthor) reported 20 minutes ago

  @Fidomobile How come my connection got compromised then? Got worse when I upgraded my account. And customer service is not the greatest by the way... Took 3 months to get back the connection I had, and this should've been an upgrade...

• 
  Herry Tangiri (@herrytangiri) reported 21 minutes ago

  @Fidomobile I was never informed about the suspension and suspension fees, it's unfair. I request you to waive it off. Account # 799098173