Fido outages and service status in Thornhill, Ontario

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Fido generated 1 outage signal in the last 24 hours around Thornhill, including 1 direct report.
The most common problems reported in this area mention Internet.
The most recent signal from this area was received Apr 28, 8:21 AM EDT.

Internet (100%)

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Thornhill	Baseline
Apr 27, 5:20 PM EDT	0	0	0
Apr 27, 5:40 PM EDT	0	0	0
Apr 27, 6:00 PM EDT	0	0	0
Apr 27, 6:20 PM EDT	0	0	0
Apr 27, 6:40 PM EDT	0	0	0
Apr 27, 7:00 PM EDT	0	0	0
Apr 27, 7:20 PM EDT	0	0	0
Apr 27, 7:40 PM EDT	0	0	0
Apr 27, 8:00 PM EDT	0	0	0
Apr 27, 8:20 PM EDT	0	0	0
Apr 27, 8:40 PM EDT	0	0	0
Apr 27, 9:00 PM EDT	0	0	0
Apr 27, 9:20 PM EDT	0	0	0
Apr 27, 9:40 PM EDT	0	0	0
Apr 27, 10:00 PM EDT	0	0	0
Apr 27, 10:20 PM EDT	0	0	0
Apr 27, 10:40 PM EDT	0	0	0
Apr 27, 11:00 PM EDT	0	0	0
Apr 27, 11:20 PM EDT	0	0	0
Apr 27, 11:40 PM EDT	0	0	0
Apr 28, 12:00 AM EDT	0	0	0
Apr 28, 12:20 AM EDT	0	0	0
Apr 28, 12:40 AM EDT	0	0	0
Apr 28, 1:00 AM EDT	0	0	0
Apr 28, 1:20 AM EDT	0	0	0
Apr 28, 1:40 AM EDT	0	0	0
Apr 28, 2:00 AM EDT	0	0	0
Apr 28, 2:20 AM EDT	0	0	0
Apr 28, 2:40 AM EDT	0	0	0
Apr 28, 3:00 AM EDT	0	0	0
Apr 28, 3:20 AM EDT	0	0	0
Apr 28, 3:40 AM EDT	0	0	0
Apr 28, 4:00 AM EDT	0	0	0
Apr 28, 4:20 AM EDT	0	0	0
Apr 28, 4:40 AM EDT	0	0	0
Apr 28, 5:00 AM EDT	0	0	0
Apr 28, 5:20 AM EDT	0	0	0
Apr 28, 5:40 AM EDT	0	0	0
Apr 28, 6:00 AM EDT	0	0	0
Apr 28, 6:20 AM EDT	0	0	0
Apr 28, 6:40 AM EDT	0	0	0
Apr 28, 7:00 AM EDT	0	0	0
Apr 28, 7:20 AM EDT	0	0	0
Apr 28, 7:40 AM EDT	0	0	0
Apr 28, 8:00 AM EDT	0	0	0
Apr 28, 8:20 AM EDT	0	0	0
Apr 28, 8:40 AM EDT	0	0	0
Apr 28, 9:00 AM EDT	0	0	0
Apr 28, 9:20 AM EDT	0	0	0
Apr 28, 9:40 AM EDT	0	0	0
Apr 28, 10:00 AM EDT	0	0	0
Apr 28, 10:20 AM EDT	0	0	0
Apr 28, 10:40 AM EDT	0	0	0
Apr 28, 11:00 AM EDT	0	0	0
Apr 28, 11:20 AM EDT	0	0	0
Apr 28, 11:40 AM EDT	0	0	0
Apr 28, 12:00 PM EDT	0	0	0
Apr 28, 12:20 PM EDT	0	0	0
Apr 28, 12:40 PM EDT	0	0	0
Apr 28, 1:00 PM EDT	0	0	0
Apr 28, 1:20 PM EDT	0	0	0
Apr 28, 1:40 PM EDT	0	0	0
Apr 28, 2:00 PM EDT	0	0	0
Apr 28, 2:20 PM EDT	0	0	0
Apr 28, 2:40 PM EDT	0	0	0
Apr 28, 3:00 PM EDT	0	0	0
Apr 28, 3:20 PM EDT	0	0	0
Apr 28, 3:40 PM EDT	0	0	0
Apr 28, 4:00 PM EDT	0	0	0
Apr 28, 4:20 PM EDT	0	0	0
Apr 28, 4:40 PM EDT	0	0	0
Apr 28, 5:00 PM EDT	0	0	0
Apr 28, 5:20 PM EDT	0	0	0

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Thornhill, Ontario

The most recent Fido outage reports came from the following cities: Richmond Hill, and Toronto.

City	Problem Type	Report Time
Richmond Hill	Internet	9 hours ago
Toronto	Internet	13 days ago
Toronto	Phone	1 month ago
Toronto	Phone	2 months ago
Toronto	Internet	2 months ago
Toronto	Phone	2 months ago

Nearby cities with recent reports

Richmond Hill

1 recent signals

9 hours ago

Community Discussion

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Fido Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

Nadine Yousif (@nadineyousif_) reported 1 minute ago from Toronto, Ontario
For anyone that’s trying to get a hold of me by phone today: there appears to be some outage issues at @Fidomobile and my phone is affected as a result. Email is the best way to connect.
Romi Joshi (@LooseRomi) reported 3 minutes ago from Toronto, Ontario
I had Fido customer support chat and Rogers customer support chat open on my computer last night for 5 hours. Felt like I was on MSN. Gonna miss Snehdeep and David.
Bhavin Shah (@BhavinShahTO) reported 3 minutes ago from Toronto, Ontario
@Fidomobile something is going on with your support centre - was put in queue for an hour on hold, only to then be disconnected with a “unable to take your call” message - what other way can I get support without wasting my time on hold?
rr. (@iamdieroiramor) reported 6 minutes ago from Toronto, Ontario
@Fidomobile contacted me today with the worst retention offers. I’ll gladly stay with Virgin mobile since my over 10 years of loyalty meant nothing. In this economy, I refuse to spend more than $40 for a phone plan.
Sherry Rezaie, MD (@shaghayegh755) reported 12 minutes ago from Toronto, Ontario
So frustrated with @Rogers @Fidomobile phone outage !! Was unable to do most of my virtual consults today !!! Last thing we needed during this critical time in our patient care .
Walied Khogali Ali (@waleedkhogali) reported 12 minutes ago from Toronto, Ontario
After hours of arguments, Fido actually admitted fault and offered to credit the 1000 minutes at the standard rate ($1.95/min), bringing the bill down to $1,300+, which he still can’t pay.
Michael-Lamont Lytle (@michaellamontl) reported 20 minutes ago from Toronto, Ontario
Come on @Fidomobile Get Your S**t Together!! Your website especially the “Fido trades” area of your website is crap and your “Customer Support Specialists” don’t know their butts from a hole in the ground! This is no way to treat long time loyal customers!
Jada Shada Hudson (@jadashada) reported 21 minutes ago from Toronto, Ontario
@bitchonarrival @FidoSolutions @Fidomobile Poor Connection I guess it's right for me at this moment key word there is "POOR" it's a PANDEMICA still 🤪
Mich Chung (@MichelleMoniq10) reported 23 minutes ago from Toronto, Ontario
@Fidomobile is the worst phone company in Canada! Horrible with loyal customers! What are some good phone companies out there?!
Dan Levy (@TheDanLevy) reported 25 minutes ago from Toronto, Ontario
Fido Internet just suddenly went out Anyone else also lose internet using @FidoSolutions Internet in North York, Toronto area of M3H postal code (or anywhere in Toronto/GTA)? Cuz maybe it’s just me Trying the ol’ unplug-plugin of the @Fidomobile modem 🤞🏼 to see if it’ll fix
Ryan Prayogo (@ryanprayogo) reported 26 minutes ago from Midtown Toronto, Ontario
@Fidomobile @FidoSolutions I cancelled my line about a week ago and got an email (6 days ago) to expect a callback from Fido but haven’t received one. Help?
StevieB (@stevetogm) reported 29 minutes ago from Toronto, Ontario
@FidoSolutions @Fidomobile Personally, I think this outage is in retaliation for the latest #crtc ruling. It shouldn't take almost 16 hours to fix these outages. I see a lot of compensation to customers for this outage today. Totally unacceptable!
Senwung Luk (@fysl) reported 35 minutes ago from Toronto, Ontario
Hey @Fidomobile - I haven’t had cell service all day, so maybe you could help me call around for a Covid vaccine?
Senwung Luk (@fysl) reported 35 minutes ago from Toronto, Ontario
Hey @Fidomobile , do you have any idea how many client calls I missed during your all day outage? Cuz I don’t.
Kevin Michael (@Kevinmichaelt) reported 44 minutes ago from Toronto, Ontario
@RogersHelps Yes I’m currently with Fido. I have been with Rogers/Fido for 15 years now between the 2 and incredibly disappointed with the rates and data issues I’ve been fighting for years
Ashutosh Nayak (@nayakashu) reported 47 minutes ago from Toronto, Ontario
@Fidomobile 5) How can you expect me to pay CA$180 for something that’s actually worth CA$5? Pathetic service! Please update the charges as soon as possible or I will have no option other than filing a consumer complaint.
John Kane 💻😃🌳 (@johndkaner) reported 50 minutes ago from Toronto, Ontario
Kind of like telling my dog: "sit", *wait until dog does or doesn't sit*, "speak", *wait until dog barks*, "roll over", *wait, then maybe try again*, "roll over". Give Fido a treat.
Amirreza Mohammadi (@AmirR3zaM) reported 57 minutes ago from Toronto, Ontario
@Fidomobile What about the current customer? Can I get this deal?
Jorge Barbosa (@TheCarpenter79) reported 58 minutes ago from Toronto, Ontario
@Rogers and @Fidomobile we better get a discount for this service disruption! We have the highest bills in the world! #fido #rogers #noservice
Nikunj Lunagariya (@OfficialNikunj) reported 58 minutes ago from Toronto, Ontario
@FidoSolutions @Fidomobile This is a joke. Why can't you just tell us the issue that has us all without data for well over 14 hours? I hope there is a nationwide credit coming to everyone's bills for this "intermittent service interruption"

Fido Issues Reports

Latest outage, problems and issue reports in social media:

Shrikant Gupta (@Shrikan15918909) reported 3 minutes ago
Shame on you @Fidomobile @RogersHelps — 24+ hrs and no callback. After onboarding me back, you became irresponsible. Ambassador agent Chinedu misled me with false info. Fed up with this scam-like experience. Kindly confirm my issue ASAP or I’ll move back to my old provider. #scam
Dimy Da Plug (@dimydaplug) reported 4 minutes ago
@Fidomobile you guys are the worst! No live support, only call back requests with no actual call back. I need to link my accounts and have been trying for weeks. I will switch over to a new company if I don’t get this resolved asap!
LallyA (@LallyAd) reported 13 minutes ago
@Fidomobile hi Fido trying to cancel some lines on Mya account call back is way to long
Leanne Schira (@lschira) reported 17 minutes ago
@FidoSolutions @Fidomobile @fidoso so he just waited over 2 hours on hold and they now just disconnected him.... HELP!!
Pcofwork (@pcofwork) reported 17 minutes ago
@Fidomobile Your customer service is beyond terrible. It was horrible before but now you can't even talk to a human being unless you make an appointment? I am switching phone carriers. And I can't even get my issue resolved which I'm sure you'll charge me for.
Shrikant Gupta (@Shrikan15918909) reported 18 minutes ago
@Fidomobile @RogersHelps @FidoSolutions You guys are trouble makers. I was at peace after leaving, but you brought me back with false promises—no hotspot, no free US calling. And no one is calling me back, which is disappointing. Fix this ASAP or I’ll move back to my old provider
Masih (@masihhaha) reported 20 minutes ago
@Fidomobile, I wish you, your AI garbage rep, and your whole system burn in hell. You pieces of shits, and your garbage support service are not good for nothing. I genuinely only wish the worst for you.
Susan Foster (@fostersusan261) reported 20 minutes ago
@Fidomobile you should get some real people on the help line. Not your stupid AI bot. It's not helpful, and I need my problem fixed now, not in three days time when your 'specialist' can finally call me back. Also your app needs some help.
connor (@_connorrr_) reported 20 minutes ago
@Fidomobile I have tried to cancel my mobile data plan and the only way to do so is by calling. I cannot do this because I am not living in Canada anymore and the international number does not work.
Devin Riegle (@deriegle) reported 21 minutes ago
@tearingItUp786 @Fidomobile It feels like people implemented this on day one of ChatGPT launch and never improved it from some alpha software It’s just an excellent example of tech debt at this point (we’ll fix it later and nobody does) I haven’t found a automatic chatbot experience I actually enjoy