Fido Outage Report in Thornhill, Ontario

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map Near Thornhill, Ontario

The most recent Fido outage reports came from the following cities: Toronto, and Richmond Hill.

City	Problem Type	Report Time
Toronto	Phone	16 days ago
Toronto	Phone	21 days ago
Toronto	Internet	22 days ago
Toronto	Phone	1 month ago
Richmond Hill	Internet	2 months ago
Toronto	Internet	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

• 
  Shohan Chowdhury (@ShohanSoham) reported 3 minutes ago from Toronto, Ontario

  Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind

• 
  Ryan Prayogo (@ryanprayogo) reported 4 minutes ago from Midtown Toronto, Ontario

  @Fidomobile @FidoSolutions I cancelled my line about a week ago and got an email (6 days ago) to expect a callback from Fido but haven’t received one. Help?

• 
  MJE (@Brand_scientist) reported 6 minutes ago from Toronto, Ontario

  @Fidomobile 2 stores in 2 days to cancel my internet after ur cs staff I called a week ago told me they could call in store for me...I love driving to stores uncessarily during covid. #csfail #trainyourstaff

• 
  Rachael Collier (@rachaelmcollier) reported 20 minutes ago from Toronto, Ontario

  @Fidomobile the app has been down for several days which has been causing me some issues, when will it be back up?

• 
  Sofia Heaux (@HeauxSofia) reported 21 minutes ago from Toronto, Ontario

  How do you get horrible service from a provider when you don't even turn on the products 🤔 just go to @Fidomobile Do NOT ! I repeat do not sign up with @Fidomobile

• 
  Carolina Torres (@carot0rres) reported 22 minutes ago from Vaughan, Ontario

  Okay @Fidomobile @Rogers can I have my service back 🙄 #fidodown #rogersoutage

• 
  JP (@JarylleAdriane) reported 23 minutes ago from Toronto, Ontario

  Been a @Fidomobile user for 5 years but today I encountered the worst CSR ever. His or her nam is Kathy.

• 
  Nadine Yousif (@nadineyousif_) reported 25 minutes ago from Toronto, Ontario

  For anyone that’s trying to get a hold of me by phone today: there appears to be some outage issues at @Fidomobile and my phone is affected as a result. Email is the best way to connect.

• 
  Goli 🦸🏻‍♀️ (@golrokhbahri) reported 26 minutes ago from Toronto, Ontario

  @Fidomobile customer service is the worst. I'm so disappointed. Waited 60mins on the line, no one answered. Neither the live chat😡

• 
  Bhavin Shah (@BhavinShahTO) reported 30 minutes ago from Toronto, Ontario

  @Fidomobile something is going on with your support centre - was put in queue for an hour on hold, only to then be disconnected with a “unable to take your call” message - what other way can I get support without wasting my time on hold?

• 
  Jay Goodman (@wd78pp) reported 33 minutes ago from Toronto, Ontario

  @Fidomobile Hey good people. I believe I have been misold by your retention team.. I have called and left messages. But no one will call me back.. Can you help please?

• 
  Derrel (@SDerrel) reported 40 minutes ago from Toronto, Ontario

  @FidoSolutions You’re solution is to send me to @Brightstar. Shame on @Fidomobile for working with this company.

• 
  Samiksha Rane (@samikshasrane) reported 41 minutes ago from Toronto, Ontario

  @Fidomobile, I had requested to suspend my number from 28 February or the next billing cycle. Why is it suspended immediately. Wasn’t informed about this. I’m unable to connect with your customer service. This is causing inconvenience. Kindly help.

• 
  Senwung Luk (@fysl) reported 42 minutes ago from Toronto, Ontario

  Hey @Fidomobile - I haven’t had cell service all day, so maybe you could help me call around for a Covid vaccine?

• 
  Saad Bin Farooq (@EsBeeEf) reported 43 minutes ago from Toronto, Ontario

  Is #Fido down in GTA? Can someone please confirm. @Fidomobile

• 
  Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported 48 minutes ago from Toronto, Ontario

  Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.

• 
  Walied Khogali Ali (@waleedkhogali) reported 52 minutes ago from Toronto, Ontario

  After hours of arguments, Fido actually admitted fault and offered to credit the 1000 minutes at the standard rate ($1.95/min), bringing the bill down to $1,300+, which he still can’t pay.

• 
  Mahmoud "Moody" Shabeeb (@ItisMoody) reported 55 minutes ago from Toronto, Ontario

  Talking to @Fidomobile is always a pain. First, their callback service never works (they end up leaving a voicemail message instead of calling me, which is useless!) Then I was on the line with one of the agents after waiting for a while. Before sorting out my issue I lost her!

• 
  StevieB (@stevetogm) reported 58 minutes ago from Toronto, Ontario

  @Fidomobile Reporting NO DATA down since way early this morning. Glad that I have a wi-fi connection. Not glad that I'm paying for a service that is not working. Might need a credit. #FIDO

• 
  DaveGatsby (@DaveGatsby) reported 59 minutes ago from Markham, Ontario

  @FidoSolutions Thanks just want some clarification before I sign up, I don't wanna deal with #baitandswitch issues in the future by being missinformed, since it has happened in the past with @Fidomobile.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rashid Ali (@rashidali_ca) reported 5 minutes ago

  @Fidomobile @FidoSolutions your customer service policies are so unfair. I moved to Fido from @bell, 3 of my numbers and 2 for my friends. You waived off the set up fee for my friend but your agents refused to waive it for me. Please align your policies. #fido #unfairfido

• 
  Ꮢ𝔞𝔫 🐾 𝘄𝗲𝗮𝗿 𝘆𝗼𝘂𝗿 𝗺𝗮𝘀𝗸 (@ranaessance) reported 9 minutes ago

  The fact that my @RogersBiz home internet keeps on having issues the past couple of weeks and forcing me to use my data from @Fidomobile as a hotspot so I can get my work done really hits differently when I’m reminded that Rogers owns Fido so Rogers is getting paid either way 🤨

• 
  Nehak (@k11neha) reported 9 minutes ago

  @Fidomobile Hi Fido, been trying to call you to change my home Internet installation appointment, been on the phone for at least 2hrs each day over the last three days and no one can make this simple change for me! I keep getting bounced between customer and the technical team!

• 
  Maurilo Borges (@mauriloborges) reported 13 minutes ago

  @PurolatorHelp says they can't do anything right now, I have to wait. @Fidomobile says they can't do anything, I have to wait. No ETA. I can't file a claim with Purolator. What is my option now? Cancelation of my purchase? I will never buys with them again.

• 
  Somna (@somnamusic) reported 15 minutes ago

  . @Fidomobile terrible customer experience. No SIM card because winback agent typed in wrong # Told I would be called within 48hrs with no call (twice) now I have to wait a 3rd time for a call in another 48hr b/c you closed the line after I went to physically get a SIM card

• 
  Amanpreet Deol (@AmanpreetDeol9) reported 16 minutes ago

  i had 2.5 months of contract remaining with them . Can you please help !! @Fidomobile

• 
  JP (@Jitter_P) reported 16 minutes ago

  Canada needs to get control over monopolies like @Fidomobile. It's taken 4 phone calls and over 2 hours today to solve a problem. Complete joke! #cdnpoli #CRTC

• 
  Wycliffe Jason (@Wykikii) reported 17 minutes ago

  @Fidomobile I would like to cancel my second line. What's the process?

• 
  danni (@danni30908563) reported 18 minutes ago

  @Fidomobile I’ve had the absolutely worst experiences with your internet and all I want to do is leave. I do not want to deal with this during the work day

• 
  merveiyeux (@merveiyeux) reported 20 minutes ago

  Hey @FidoMobile, thanks for your ****** customer service. My Mom called since she hasn’t received her bill yet, but was basically told it was because she can’t manage her finances & can’t pay her bills? Well, excuse me. The mortgage is paid off, & ALL bills are paid on time.