Fido outages and service status in Thornhill, Ontario

No problems detected

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Fido generated 0 outage signals in the last 24 hours around Thornhill, including 0 direct reports.
The most common problems reported in this area mention Internet.
The most recent signal from this area was received Apr 15, 9:09 PM EDT.

Internet (100%)

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
Apr 18, 5:40 PM EDT	0	0
Apr 18, 6:00 PM EDT	0	0
Apr 18, 6:20 PM EDT	0	0
Apr 18, 6:40 PM EDT	0	0
Apr 18, 7:00 PM EDT	0	0
Apr 18, 7:20 PM EDT	0	0
Apr 18, 7:40 PM EDT	0	0
Apr 18, 8:00 PM EDT	0	0
Apr 18, 8:20 PM EDT	0	0
Apr 18, 8:40 PM EDT	0	0
Apr 18, 9:00 PM EDT	0	0
Apr 18, 9:20 PM EDT	0	0
Apr 18, 9:40 PM EDT	0	0
Apr 18, 10:00 PM EDT	0	0
Apr 18, 10:20 PM EDT	0	0
Apr 18, 10:40 PM EDT	0	0
Apr 18, 11:00 PM EDT	0	0
Apr 18, 11:20 PM EDT	0	0
Apr 18, 11:40 PM EDT	0	0
Apr 19, 12:00 AM EDT	0	0
Apr 19, 12:20 AM EDT	0	0
Apr 19, 12:40 AM EDT	0	0
Apr 19, 1:00 AM EDT	0	0
Apr 19, 1:20 AM EDT	0	0
Apr 19, 1:40 AM EDT	0	0
Apr 19, 2:00 AM EDT	0	0
Apr 19, 2:20 AM EDT	0	0
Apr 19, 2:40 AM EDT	0	0
Apr 19, 3:00 AM EDT	0	0
Apr 19, 3:20 AM EDT	0	0
Apr 19, 3:40 AM EDT	0	0
Apr 19, 4:00 AM EDT	0	0
Apr 19, 4:20 AM EDT	0	0
Apr 19, 4:40 AM EDT	0	0
Apr 19, 5:00 AM EDT	0	0
Apr 19, 5:20 AM EDT	0	0
Apr 19, 5:40 AM EDT	0	0
Apr 19, 6:00 AM EDT	0	0
Apr 19, 6:20 AM EDT	0	0
Apr 19, 6:40 AM EDT	0	0
Apr 19, 7:00 AM EDT	0	0
Apr 19, 7:20 AM EDT	0	0
Apr 19, 7:40 AM EDT	0	0
Apr 19, 8:00 AM EDT	0	0
Apr 19, 8:20 AM EDT	0	0
Apr 19, 8:40 AM EDT	0	0
Apr 19, 9:00 AM EDT	0	0
Apr 19, 9:20 AM EDT	0	0
Apr 19, 9:40 AM EDT	0	0
Apr 19, 10:00 AM EDT	0	0
Apr 19, 10:20 AM EDT	0	0
Apr 19, 10:40 AM EDT	0	0
Apr 19, 11:00 AM EDT	0	0
Apr 19, 11:20 AM EDT	0	0
Apr 19, 11:40 AM EDT	0	0
Apr 19, 12:00 PM EDT	0	0
Apr 19, 12:20 PM EDT	0	0
Apr 19, 12:40 PM EDT	0	0
Apr 19, 1:00 PM EDT	0	0
Apr 19, 1:20 PM EDT	0	0
Apr 19, 1:40 PM EDT	0	0
Apr 19, 2:00 PM EDT	0	0
Apr 19, 2:20 PM EDT	0	0
Apr 19, 2:40 PM EDT	0	0
Apr 19, 3:00 PM EDT	0	0
Apr 19, 3:20 PM EDT	0	0
Apr 19, 3:40 PM EDT	0	0
Apr 19, 4:00 PM EDT	0	0
Apr 19, 4:20 PM EDT	0	0
Apr 19, 4:40 PM EDT	0	0
Apr 19, 5:00 PM EDT	0	0
Apr 19, 5:20 PM EDT	0	0
Apr 19, 5:40 PM EDT	0	0

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Thornhill, Ontario

The most recent Fido outage reports came from the following cities: Toronto.

City	Problem Type	Report Time
Toronto	Internet	4 days ago
Toronto	Phone	1 month ago
Toronto	Phone	1 month ago
Toronto	Internet	1 month ago
Toronto	Phone	2 months ago
Richmond Hill	Internet	2 months ago

Nearby cities with recent reports

Toronto

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

Jada Shada Hudson (@jadashada) reported 18 seconds ago from Toronto, Ontario
Anyone else Internet is down now 🤬 downtown toronto ? I Use Fido internet and everything BLANK OUT, NOT LOADING, MOVIE DONE, PORN NOT SHOWING ahhhhh @FidoSolutions @Fidomobile 😭😢🥺
Cesar (@liom79) reported 2 minutes ago from Toronto, Ontario
@FidoSolutions I was in the byod plan, tested an iphone upgrade but changed my mind. Returned under 15 days remorse yet Fido takes 4 days after arrival From UPS on purpose: bad business
Jennifer D'Souza (@AwkwarDsouza) reported 3 minutes ago from Toronto, Ontario
@Fidomobile I've been on hold with your customer care for 2 hours now. What on earth?
Ashutosh Nayak (@nayakashu) reported 4 minutes ago from Toronto, Ontario
@Fidomobile 5) How can you expect me to pay CA$180 for something that’s actually worth CA$5? Pathetic service! Please update the charges as soon as possible or I will have no option other than filing a consumer complaint.
Samiksha Rane (@samikshasrane) reported 10 minutes ago from Toronto, Ontario
@Fidomobile, I had requested to suspend my number from 28 February or the next billing cycle. Why is it suspended immediately. Wasn’t informed about this. I’m unable to connect with your customer service. This is causing inconvenience. Kindly help.
Amirreza Mohammadi (@AmirR3zaM) reported 13 minutes ago from Toronto, Ontario
@Fidomobile I am trying to change my mobile plan. I went to your store today and they referred me to talk to the customer service. And customer service is offering me the same plan that I can see in the website. I am not happy with you anymore. What should I do? 😤😤
Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported 17 minutes ago from Toronto, Ontario
Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.
Dan the man 🇨🇦 🏒🏖 (@danwarren6) reported 19 minutes ago from Toronto, Ontario
@BruinsSandi @Fidomobile @FidoSolutions You got to be kidding Sandi. Fido sucks
Dan Levy (@TheDanLevy) reported 21 minutes ago from Toronto, Ontario
Fido Internet just suddenly went out Anyone else also lose internet using @FidoSolutions Internet in North York, Toronto area of M3H postal code (or anywhere in Toronto/GTA)? Cuz maybe it’s just me Trying the ol’ unplug-plugin of the @Fidomobile modem 🤞🏼 to see if it’ll fix
Juhi Apte (@Jwoohoo) reported 23 minutes ago from Toronto, Ontario
@Fidomobile Hello! I've lost my home wifi internet connectivity and your website chatbot says there's an outage in my area - M4T 1K1. Would you be able to give an estimate on when it'll be resolved? Thanks!
🌹HauteMess (@xocutthroat) reported 24 minutes ago from Toronto, Ontario
@Fidomobile Fido could really **** up ya credit
Derrel (@SDerrel) reported 26 minutes ago from Toronto, Ontario
@FidoSolutions You’re solution is to send me to @Brightstar. Shame on @Fidomobile for working with this company.
Free (@CanadaMate) reported 29 minutes ago from Toronto, Ontario
@Fidomobile Absolutely rubbish, i am sitting for 2 hours to upgrade my phone with fido & there is a system glitch & phone support are giving me run around
Bhavin Shah (@BhavinShahTO) reported 30 minutes ago from Toronto, Ontario
@Fidomobile something is going on with your support centre - was put in queue for an hour on hold, only to then be disconnected with a “unable to take your call” message - what other way can I get support without wasting my time on hold?
Kevin Michael (@Kevinmichaelt) reported 31 minutes ago from Toronto, Ontario
@RogersHelps Yes I’m currently with Fido. I have been with Rogers/Fido for 15 years now between the 2 and incredibly disappointed with the rates and data issues I’ve been fighting for years
Carolina Torres (@carot0rres) reported 33 minutes ago from Vaughan, Ontario
Okay @Fidomobile @Rogers can I have my service back 🙄 #fidodown #rogersoutage
Ryan Prayogo (@ryanprayogo) reported 38 minutes ago from Midtown Toronto, Ontario
@Fidomobile @FidoSolutions I cancelled my line about a week ago and got an email (6 days ago) to expect a callback from Fido but haven’t received one. Help?
Ashutosh Nayak (@nayakashu) reported 46 minutes ago from Toronto, Ontario
@Fidomobile 1) Your customer care specialists are failing to fix a billing error since the last two days. Pathetic! Full post in the thread.
Ashutosh Nayak (@nayakashu) reported 48 minutes ago from Toronto, Ontario
@Fidomobile 4) I reached out to customer support specialists multiple times over the past two days and asked them to update the charges from $180 to $5 and they simply said they can’t do it.
hot potato (@_parab0la) reported 57 minutes ago from Toronto, Ontario
Ok so Rogers was tryna funnel customers from chatr to Fido/other sister companies because they were moving a lot of the chatr ppl from 3G to LTE and wanted consumers to pay more for the same service. Gotcha.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

ToniTonTony (@tonitontony) reported 21 seconds ago
@FidoSolutions @Fidomobile i call to fix my account when i signed up for mobile plan but your tech rep created another account under my name instead of fixing it, i need to cancel one of my account immediately
Leanne Schira (@lschira) reported 49 seconds ago
@FidoSolutions The callback option was 2-3 days away!!!!! That's unacceptable. The phone number is used for WORK. Please fix this ASAP. @Fidomobile @fidosolu
Smitty’s Stake House (@SmittyStakez) reported 4 minutes ago
@Fidomobile What’s the point of customer service if you can’t even talk to anyone but bots??
Jo (@Jo39908254) reported 4 minutes ago
@Fidomobile Hello I have a hard time to talk to a person or reaching you by email I canceled my account in November 2024 and you owe me $5 since. I was told I would get a cheque in June 2025 but I never did I’ve been trying to make a contact since but it’s unsuccessful
boomchek (@boomchek) reported 5 minutes ago
@KayLillyFleur @Fidomobile Atrocious customer service. Ai phone bot is horrible and wanted to book a call for me with a live person 4 days from now on Tuesday. Unacceptable. Will be looking to cancel after 20 years with @FidoSolutions with same phone number.
Vince Ltd. (@Vince_Ltd) reported 7 minutes ago
@Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤
Michal (@michal_poterji6) reported 7 minutes ago
@Rogers I ordered s26 ultra 512 GB and sending me 26 basic with ultra price 😲 @Fidomobile @Rogers and they said we can't not cancel . you can just go to store and send back us why loose my time 😭
Shrikant Gupta (@Shrikan15918909) reported 10 minutes ago
@Fidomobile @RogersHelps I was convinced to return with the promise of FREE US calling but now I’m being charged. A/C No 507570791. Called brand ambassador team many times.lady who sold me the plan is “never at her desk” & no callback yet. This feels misleading. Please fix ASAP
Jantz (@jantz1) reported 13 minutes ago
@Fidomobile in Mexico currently & can’t get hold of anyone @ 611. Need help with 2 travel plans……. a wrong date was provided through an agent for me & wife’s plan that was requested yesterday online was not implemented. Just did it again on line & it is isn’t working.
Deep (@djdeeep) reported 13 minutes ago
@Fidomobile has the worst access to customer service and technical support I've had in my life. I think I made a huge mistake signing up with them! #mobilefail