Fido outages and service status in Thornhill, Ontario

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Fido generated 0 outage signals in the last 24 hours around Thornhill, including 0 direct reports.
The most common problems reported in this area mention Internet and Phone.
The most recent signal from this area was received May 10, 1:40 PM EDT.

Internet (75%)
Phone (25%)

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
May 11, 1:20 AM EDT	0	0
May 11, 1:40 AM EDT	0	0
May 11, 2:00 AM EDT	0	0
May 11, 2:20 AM EDT	0	0
May 11, 2:40 AM EDT	0	0
May 11, 3:00 AM EDT	0	0
May 11, 3:20 AM EDT	0	0
May 11, 3:40 AM EDT	0	0
May 11, 4:00 AM EDT	0	0
May 11, 4:20 AM EDT	0	0
May 11, 4:40 AM EDT	0	0
May 11, 5:00 AM EDT	0	0
May 11, 5:20 AM EDT	0	0
May 11, 5:40 AM EDT	0	0
May 11, 6:00 AM EDT	0	0
May 11, 6:20 AM EDT	0	0
May 11, 6:40 AM EDT	0	0
May 11, 7:00 AM EDT	0	0
May 11, 7:20 AM EDT	0	0
May 11, 7:40 AM EDT	0	0
May 11, 8:00 AM EDT	0	0
May 11, 8:20 AM EDT	0	0
May 11, 8:40 AM EDT	0	0
May 11, 9:00 AM EDT	0	0
May 11, 9:20 AM EDT	0	0
May 11, 9:40 AM EDT	0	0
May 11, 10:00 AM EDT	0	0
May 11, 10:20 AM EDT	0	0
May 11, 10:40 AM EDT	0	0
May 11, 11:00 AM EDT	0	0
May 11, 11:20 AM EDT	0	0
May 11, 11:40 AM EDT	0	0
May 11, 12:00 PM EDT	0	0
May 11, 12:20 PM EDT	0	0
May 11, 12:40 PM EDT	0	0
May 11, 1:00 PM EDT	0	0
May 11, 1:20 PM EDT	0	0
May 11, 1:40 PM EDT	0	0
May 11, 2:00 PM EDT	0	0
May 11, 2:20 PM EDT	0	0
May 11, 2:40 PM EDT	0	0
May 11, 3:00 PM EDT	0	0
May 11, 3:20 PM EDT	0	0
May 11, 3:40 PM EDT	0	0
May 11, 4:00 PM EDT	0	0
May 11, 4:20 PM EDT	0	0
May 11, 4:40 PM EDT	0	0
May 11, 5:00 PM EDT	0	0
May 11, 5:20 PM EDT	0	0
May 11, 5:40 PM EDT	0	0
May 11, 6:00 PM EDT	0	0
May 11, 6:20 PM EDT	0	0
May 11, 6:40 PM EDT	0	0
May 11, 7:00 PM EDT	0	0
May 11, 7:20 PM EDT	0	0
May 11, 7:40 PM EDT	0	0
May 11, 8:00 PM EDT	0	0
May 11, 8:20 PM EDT	0	0
May 11, 8:40 PM EDT	0	0
May 11, 9:00 PM EDT	0	0
May 11, 9:20 PM EDT	0	0
May 11, 9:40 PM EDT	0	0
May 11, 10:00 PM EDT	0	0
May 11, 10:20 PM EDT	0	0
May 11, 10:40 PM EDT	0	0
May 11, 11:00 PM EDT	0	0
May 11, 11:20 PM EDT	0	0
May 11, 11:40 PM EDT	0	0
May 12, 12:00 AM EDT	0	0
May 12, 12:20 AM EDT	0	0
May 12, 12:40 AM EDT	0	0
May 12, 1:00 AM EDT	0	0
May 12, 1:20 AM EDT	0	0

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Thornhill, Ontario

The most recent Fido outage reports came from the following cities: Toronto, and Richmond Hill.

City	Problem Type	Report Time
Toronto	Phone	1 day ago
Toronto	Internet	11 days ago
Richmond Hill	Internet	14 days ago
Toronto	Internet	26 days ago
Toronto	Phone	2 months ago
Toronto	Phone	2 months ago

Nearby cities with recent reports

Toronto

1 recent signals

1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

Andrea Velez (@AndreaVelez93) reported 5 minutes ago from Toronto, Ontario
@Fidomobile is really starting to piss me off. I've been trying to get in touch with someone for a week and no one has called me back. Wtf
Dan Levy (@TheDanLevy) reported 7 minutes ago from Toronto, Ontario
Fido Internet just suddenly went out Anyone else also lose internet using @FidoSolutions Internet in North York, Toronto area of M3H postal code (or anywhere in Toronto/GTA)? Cuz maybe it’s just me Trying the ol’ unplug-plugin of the @Fidomobile modem 🤞🏼 to see if it’ll fix
John Kane 💻😃🌳 (@johndkaner) reported 10 minutes ago from Toronto, Ontario
Kind of like telling my dog: "sit", *wait until dog does or doesn't sit*, "speak", *wait until dog barks*, "roll over", *wait, then maybe try again*, "roll over". Give Fido a treat.
Free (@CanadaMate) reported 10 minutes ago from Toronto, Ontario
@Fidomobile Absolutely rubbish, i am sottong to upgrade my phone with fido & there is a system glitch & phone support are giving me run around
Nikunj Lunagariya (@OfficialNikunj) reported 12 minutes ago from Toronto, Ontario
@FidoSolutions @Fidomobile This is a joke. Why can't you just tell us the issue that has us all without data for well over 14 hours? I hope there is a nationwide credit coming to everyone's bills for this "intermittent service interruption"
Michael-Lamont Lytle (@michaellamontl) reported 17 minutes ago from Toronto, Ontario
Come on @Fidomobile Get Your S**t Together!! Your website especially the “Fido trades” area of your website is crap and your “Customer Support Specialists” don’t know their butts from a hole in the ground! This is no way to treat long time loyal customers!
Goli 🦸🏻‍♀️ (@golrokhbahri) reported 19 minutes ago from Toronto, Ontario
@Fidomobile customer service is the worst. I'm so disappointed. Waited 60mins on the line, no one answered. Neither the live chat😡
MJE (@Brand_scientist) reported 23 minutes ago from Toronto, Ontario
@Fidomobile 2 stores in 2 days to cancel my internet after ur cs staff I called a week ago told me they could call in store for me...I love driving to stores uncessarily during covid. #csfail #trainyourstaff
Amirreza Mohammadi (@AmirR3zaM) reported 23 minutes ago from Toronto, Ontario
@Fidomobile I am trying to change my mobile plan. I went to your store today and they referred me to talk to the customer service. And customer service is offering me the same plan that I can see in the website. I am not happy with you anymore. What should I do? 😤😤
Senwung Luk (@fysl) reported 25 minutes ago from Toronto, Ontario
Hey @Fidomobile , do you have any idea how many client calls I missed during your all day outage? Cuz I don’t.
Walied Khogali Ali (@waleedkhogali) reported 27 minutes ago from Toronto, Ontario
After hours of arguments, Fido actually admitted fault and offered to credit the 1000 minutes at the standard rate ($1.95/min), bringing the bill down to $1,300+, which he still can’t pay.
Bhavin Shah (@BhavinShahTO) reported 31 minutes ago from Toronto, Ontario
@Fidomobile something is going on with your support centre - was put in queue for an hour on hold, only to then be disconnected with a “unable to take your call” message - what other way can I get support without wasting my time on hold?
Dan the man 🇨🇦 🏒🏖 (@danwarren6) reported 35 minutes ago from Toronto, Ontario
@BruinsSandi @Fidomobile @FidoSolutions You got to be kidding Sandi. Fido sucks
Saeid (@S_Khademi) reported 38 minutes ago from Toronto, Ontario
Horribe @Fidomobile , unbelievable bad customer service #Fido
Jennifer D'Souza (@AwkwarDsouza) reported 39 minutes ago from Toronto, Ontario
@Fidomobile I've been on hold with your customer care for 2 hours now. What on earth?
Chintan Gujarati (@chintan_guj) reported 42 minutes ago from Toronto, Ontario
@FidoSolutions @Fidomobile Good morning Fido. Could you please advise one simple thing? Why do you love to deliver poor services ? Is thz something you love to do consistently ? I think Candians stop using Fido. Don't ask my why. Plz check my dm. It's wise thing to as a company.
Haroon Akram-Lodhi (@AHAkramLodhi) reported 46 minutes ago from The Beaches, Ontario
@FidoSolutions has been quite useful in the past. Not today. 3 hours after first explaining my issue I am still saying the same thing! No help whatsoever, @Fidomobile
StevieB (@stevetogm) reported 49 minutes ago from Toronto, Ontario
@FidoSolutions @Fidomobile Personally, I think this outage is in retaliation for the latest #crtc ruling. It shouldn't take almost 16 hours to fix these outages. I see a lot of compensation to customers for this outage today. Totally unacceptable!
It's Just Molly Okay (@itsjust_molly) reported 57 minutes ago from Toronto, Ontario
@Fidomobile I've never been so insulted in my life by a customer service rep. Never going to go with a fido company again.
Pedro Marques (@MetroManTO) reported 57 minutes ago from Toronto, Ontario
Traffic Services blames “budget” on lack of traffic enforcement. What I’ve seen out there are police officers on traffic duty, ignoring blatant traffic violations. This is a cultural problem, not one of budget. Toronto Police officers follow the FIDO motto: F* It Drive Off.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

gebilaowang (@kuailenanhai111) reported 1 minute ago
@Fidomobile I have already left Canada since June 2025 and will no longer use this plan and phone number. However, Fido keep charging me for 5 months. I can not cancel my plan online and also I can not talk to a specialist. Please help me to cancel my plan and STOP CHARGING ME anymore!
TundeRich (@Dunumi) reported 3 minutes ago
@Fidomobile @nsafiys Pls I need help with my Fido account. Got a called yesterday from Fido to make a complain and the next mail I got was my account has been changed to a mobile plan of $45 monthly This is really wrong and I didn’t request for such. *** Fido should contact me immediately to correct
Pete (@floofydoofbkup) reported 3 minutes ago
@Fidomobile its impossible to get thru to an actual person in customer service and i am heavily considering leaving my contract early because of this
Nicole (@GreencitygalTO) reported 5 minutes ago
@Fidomobile @RogersHelps Team I need some help! Transfered my mom's existing number from Rogers to Fido, but we are getting billed by both! Rogers is billing old #, Fido is billed new #, and her existing Rogers number should have transferred over. Who do I start with for help?
Vince Ltd. (@Vince_Ltd) reported 10 minutes ago
@Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤
Ammi jangra (@jangra0215) reported 11 minutes ago
@Fidomobile We have been trying to contact Fido for months with no response. We repeatedly requested to cancel our mobile plan as we are no longer living in Canada, yet we keep getting charged. Emails have gone unanswered, and this ongoing lack of support is totally unacceptable.
Colin R. (@earlydrama1550) reported 13 minutes ago
@Fidomobile no "fido answers"? When did the standard of service change that I am scheduling into tomorrow to talk to someone about y'all messing up the promo credit on the device and plan I just bought? That AI assistant is infuriating. Ridiculously awful customer service, guys!
Vince Ltd. (@Vince_Ltd) reported 13 minutes ago
@Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤
Shrikant Gupta (@Shrikan15918909) reported 16 minutes ago
@Fidomobile @RogersHelps I was convinced to return with the promise of FREE US calling but now I’m being charged. A/C No 507570791. Called brand ambassador team many times.lady who sold me the plan is “never at her desk” & no callback yet. This feels misleading. Please fix ASAP
Pete (@floofydoofbkup) reported 16 minutes ago
@Fidomobile its impossible to get thru to an actual person in customer service and i am heavily considering leaving my contract early because of this