Fido outages and service status in Thornhill, Ontario

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornhill, Ontario

The most recent Fido outage reports came from the following cities: Toronto county, Toronto, and Richmond Hill.

City	Problem Type	Report Time
Toronto county	Total Blackout	10 hours ago
Toronto	Internet	11 hours ago
Toronto	Phone	5 days ago
Toronto	Internet	14 days ago
Richmond Hill	Internet	18 days ago
Toronto	Internet	1 month ago

Nearby cities with recent reports

Community Discussion

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Fido Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

• 
  Jada Shada Hudson (@jadashada) reported 9 minutes ago from Toronto, Ontario

  @bitchonarrival @FidoSolutions @Fidomobile Poor Connection I guess it's right for me at this moment key word there is "POOR" it's a PANDEMICA still 🤪

• 
  a cuppa tee (@acuppatee) reported 10 minutes ago from Toronto, Ontario

  @Fidomobile @FidoSolutions I just got a notification that I have used 100% of my monthly 10GB but that is impossible because my plan restarts every 27th of the month. Can’t help but feel like this is a ploy to get me to upgrade to 30GB for more money 😒

• 
  StevieB (@stevetogm) reported 13 minutes ago from Toronto, Ontario

  @Fidomobile Reporting NO DATA down since way early this morning. Glad that I have a wi-fi connection. Not glad that I'm paying for a service that is not working. Might need a credit. #FIDO

• 
  Sofia Heaux (@HeauxSofia) reported 23 minutes ago from Toronto, Ontario

  How do you get horrible service from a provider when you don't even turn on the products 🤔 just go to @Fidomobile Do NOT ! I repeat do not sign up with @Fidomobile

• 
  Walied Khogali Ali (@waleedkhogali) reported 23 minutes ago from Toronto, Ontario

  After hours of arguments, Fido actually admitted fault and offered to credit the 1000 minutes at the standard rate ($1.95/min), bringing the bill down to $1,300+, which he still can’t pay.

• 
  Derrel (@SDerrel) reported 24 minutes ago from Toronto, Ontario

  @FidoSolutions You’re solution is to send me to @Brightstar. Shame on @Fidomobile for working with this company.

• 
  Haroon Akram-Lodhi (@AHAkramLodhi) reported 28 minutes ago from The Beaches, Ontario

  @FidoSolutions has been quite useful in the past. Not today. 3 hours after first explaining my issue I am still saying the same thing! No help whatsoever, @Fidomobile

• 
  Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported 34 minutes ago from Toronto, Ontario

  Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.

• 
  Ashutosh Nayak (@nayakashu) reported 38 minutes ago from Toronto, Ontario

  @Fidomobile 1) Your customer care specialists are failing to fix a billing error since the last two days. Pathetic! Full post in the thread.

• 
  Amirreza Mohammadi (@AmirR3zaM) reported 39 minutes ago from Toronto, Ontario

  @Fidomobile What about the old customer? 😔

• 
  Senwung Luk (@fysl) reported 41 minutes ago from Toronto, Ontario

  Hey @Fidomobile , do you have any idea how many client calls I missed during your all day outage? Cuz I don’t.

• 
  Michael-Lamont Lytle (@michaellamontl) reported 42 minutes ago from Toronto, Ontario

  Come on @Fidomobile Get Your S**t Together!! Your website especially the “Fido trades” area of your website is crap and your “Customer Support Specialists” don’t know their butts from a hole in the ground! This is no way to treat long time loyal customers!

• 
  JP (@JarylleAdriane) reported 44 minutes ago from Toronto, Ontario

  @Fidomobile u getting issues with civerage around east york toronto rn?

• 
  KJ 💙⚾️ (@aintyourcuppa) reported 44 minutes ago from Toronto, Ontario

  Spoke to three customer representatives of @Fidomobile and they all told me three different things. For someone who's been patient for over 5 years, I believe I had enough. Don't even try asking me to send you a DM. Check your @FidoSolutions DM and go over it yourselves.

• 
  Mich Chung (@MichelleMoniq10) reported 48 minutes ago from Toronto, Ontario

  @Fidomobile is the worst phone company in Canada! Horrible with loyal customers! What are some good phone companies out there?!

• 
  Reena Kara (@reena_kara) reported 49 minutes ago from Toronto, Ontario

  Now that @Rogers and @Fidomobile is down, I finally have a reason to use @WhatsApp #backtobasics

• 
  Mahmoud "Moody" Shabeeb (@ItisMoody) reported 50 minutes ago from Toronto, Ontario

  Talking to @Fidomobile is always a pain. First, their callback service never works (they end up leaving a voicemail message instead of calling me, which is useless!) Then I was on the line with one of the agents after waiting for a while. Before sorting out my issue I lost her!

• 
  Lindsay Dworkin (@L_Dworks) reported 52 minutes ago from Toronto, Ontario

  Twelve hours no with no phone service. Great work @Fidomobile and @Rogers What’s your version of “working quickly” to restore services?

• 
  Dino Mani (@DinoMani2) reported 53 minutes ago from Toronto, Ontario

  @Fidomobile please improve your customer service support and representation. Extremely unsatisfactory services provided by your customer care services and representatives

• 
  Andrea Velez (@AndreaVelez93) reported 57 minutes ago from Toronto, Ontario

  @Fidomobile is really starting to piss me off. I've been trying to get in touch with someone for a week and no one has called me back. Wtf

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nicole (@GreencitygalTO) reported 3 minutes ago

  @Fidomobile @RogersHelps Team I need some help! Transfered my mom's existing number from Rogers to Fido, but we are getting billed by both! Rogers is billing old #, Fido is billed new #, and her existing Rogers number should have transferred over. Who do I start with for help?

• 
  Faye 🙋🏻‍♀️ (@ffurdyk) reported 5 minutes ago

  @Fidomobile why are you charging 2x for Travel Passes - due to a KNOWN billing issue - but decline my case when I’ve spotted the obvious overcharge of $160 on my monthly bills? Appreciate an explanation.

• 
  Michelle Almeida (@xalmeida12345) reported 6 minutes ago

  @Fidomobile Activating the plan is easy, but cancelling it is a huge bureaucratic process. This is an abuse and a lack of respect for foreigners who use the service. But I want to make it clear that I will not pay anything. I ask that you act with decency and cancel the charges.

• 
  Vaibhav Panwar (@2vpvp) reported 8 minutes ago

  @Fidomobile Connecting to a customer specialist is so hard now. Awful experience. AI keeps on scheduling a call, there is NO option to connect directly, even if we need to speak right away. #Fido

• 
  liane bisaillon 🇨🇦 (@Lianebisaillon) reported 9 minutes ago

  @Fidomobile lately on my cell people can't seem to hear me properly.They say it sounds like I'm underwater, far away or words are missing. I phoned your customer service & they'll help me Wed at the earliest. You call that customer service? Unimpressed

• 
  Pete (@floofydoofbkup) reported 11 minutes ago

  @Fidomobile its impossible to get thru to an actual person in customer service and i am heavily considering leaving my contract early because of this

• 
  TundeRich (@Dunumi) reported 12 minutes ago

  @KWoodash @Fidomobile Pls I need help with my Fido account. Got a called yesterday from Fido to make a complain and the next mail I got was my account has been changed to a mobile plan of $45 monthly This is really wrong and I didn’t request for such. *** Fido should contact me immediately to correct

• 
  Evan (@evanoftheyukon) reported 16 minutes ago

  I've been trying to cancel my phone line with @Fidomobile, and as far as I can tell, they've made it completely impossible to do that. Every time I've called (4 times) and gotten to the point where the rep realizes they can't convince me to stay, they hang up.

• 
  Howard Bailey (@howardruns) reported 21 minutes ago

  @Rogers @Fidomobile I called close to opening time at 9 am, when @RogersHelps agents are available, so there was no hold time. The last #CSR and supervisor, with whom I spoke, were both extremely helpful. She resolved one major issue. The supervisor even called me back, when I accidentally hung up, whilst switching to my Bluetooth headset. Here are my challenges: 1. I needed to escalate to her manager, when what I needed accomplished, was out of her scope. Your policy, does not permit that level of management to interface directly within users. 2. I am not a fan of self service options, for customer support issues. Additionally, my reasonable adjustment request requires a managers override. If it wasn’t available option in your system, the supervisor with whom I spoke, would have made the changes. 3. Your company’s policies placed me in this situation, in the first place. If you renewed the notes for the two interaction numbers that I provided, and all of my interactions with your CSR‘s during the past two months, you were able to confirm this.

• 
  Dimy Da Plug (@dimydaplug) reported 24 minutes ago

  @Fidomobile you guys are the worst! No live support, only call back requests with no actual call back. I need to link my accounts and have been trying for weeks. I will switch over to a new company if I don’t get this resolved asap!