Fido Outage Report in Thornhill, Ontario
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours in Thornhill, Ontario
The chart below shows the number of Fido reports we have received in the last 24 hours from users in Thornhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (43%)
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E-mail (6%)
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Wi-fi (3%)
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Total Blackout (1%)
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TV (1%)
Live Outage Map Near Thornhill, Ontario
The most recent Fido outage reports came from the following cities: Toronto, Richmond Hill and Unionville.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Total Blackout | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Richmond Hill |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports Near Thornhill, Ontario
Latest outage, problems and issue reports in Thornhill and nearby locations:
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StevieB
(@stevetogm) reported
from
Toronto, Ontario
@Fidomobile Reporting NO DATA down since way early this morning. Glad that I have a wi-fi connection. Not glad that I'm paying for a service that is not working. Might need a credit. #FIDO
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Sherry Rezaie, MD
(@shaghayegh755) reported
from
Toronto, Ontario
So frustrated with @Rogers @Fidomobile phone outage !! Was unable to do most of my virtual consults today !!! Last thing we needed during this critical time in our patient care .
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DaveGatsby
(@DaveGatsby) reported
from
Markham, Ontario
@FidoSolutions Thanks just want some clarification before I sign up, I don't wanna deal with #baitandswitch issues in the future by being missinformed, since it has happened in the past with @Fidomobile.
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Senwung Luk
(@fysl) reported
from
Toronto, Ontario
Hey @Fidomobile , do you have any idea how many client calls I missed during your all day outage? Cuz I don’t.
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StevieB
(@stevetogm) reported
from
Toronto, Ontario
@FidoSolutions @Fidomobile Personally, I think this outage is in retaliation for the latest #crtc ruling. It shouldn't take almost 16 hours to fix these outages. I see a lot of compensation to customers for this outage today. Totally unacceptable!
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JP
(@JarylleAdriane) reported
from
Toronto, Ontario
Been a @Fidomobile user for 5 years but today I encountered the worst CSR ever. His or her nam is Kathy.
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Rachael Collier
(@rachaelmcollier) reported
from
Toronto, Ontario
@Fidomobile the app has been down for several days which has been causing me some issues, when will it be back up?
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Nadine Yousif
(@nadineyousif_) reported
from
Toronto, Ontario
For anyone that’s trying to get a hold of me by phone today: there appears to be some outage issues at @Fidomobile and my phone is affected as a result. Email is the best way to connect.
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Lindsay Dworkin
(@L_Dworks) reported
from
Toronto, Ontario
Twelve hours no with no phone service. Great work @Fidomobile and @Rogers What’s your version of “working quickly” to restore services?
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Senwung Luk
(@fysl) reported
from
Toronto, Ontario
Hey @Fidomobile - I haven’t had cell service all day, so maybe you could help me call around for a Covid vaccine?
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Goli 🦸🏻♀️
(@golrokhbahri) reported
from
Toronto, Ontario
@Fidomobile customer service is the worst. I'm so disappointed. Waited 60mins on the line, no one answered. Neither the live chat😡
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Samiksha Rane
(@samikshasrane) reported
from
Toronto, Ontario
@Fidomobile, I had requested to suspend my number from 28 February or the next billing cycle. Why is it suspended immediately. Wasn’t informed about this. I’m unable to connect with your customer service. This is causing inconvenience. Kindly help.
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Saad Bin Farooq
(@EsBeeEf) reported
from
Toronto, Ontario
Is #Fido down in GTA? Can someone please confirm. @Fidomobile
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Nikunj Lunagariya
(@OfficialNikunj) reported
from
Toronto, Ontario
@FidoSolutions @Fidomobile This is a joke. Why can't you just tell us the issue that has us all without data for well over 14 hours? I hope there is a nationwide credit coming to everyone's bills for this "intermittent service interruption"
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Carolina Torres
(@carot0rres) reported
from
Vaughan, Ontario
Okay @Fidomobile @Rogers can I have my service back 🙄 #fidodown #rogersoutage
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Ryan Prayogo
(@ryanprayogo) reported
from
Midtown Toronto, Ontario
@Fidomobile @FidoSolutions I cancelled my line about a week ago and got an email (6 days ago) to expect a callback from Fido but haven’t received one. Help?
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Jorge Barbosa
(@TheCarpenter79) reported
from
Toronto, Ontario
@Rogers and @Fidomobile we better get a discount for this service disruption! We have the highest bills in the world! #fido #rogers #noservice
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Reena Kara
(@reena_kara) reported
from
Toronto, Ontario
Now that @Rogers and @Fidomobile is down, I finally have a reason to use @WhatsApp #backtobasics
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Bhavin Shah
(@BhavinShahTO) reported
from
Toronto, Ontario
@Fidomobile something is going on with your support centre - was put in queue for an hour on hold, only to then be disconnected with a “unable to take your call” message - what other way can I get support without wasting my time on hold?
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Sofia Heaux
(@HeauxSofia) reported
from
Toronto, Ontario
How do you get horrible service from a provider when you don't even turn on the products 🤔 just go to @Fidomobile Do NOT ! I repeat do not sign up with @Fidomobile
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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WTFisgoingon
(@WTFisG0ing0n16) reported
@Fidomobile A call back doesn’t help me. I already tried that. I couldn’t understand the guy who called me. I want to simply make a change to my account that i can’t do online. I’m at the point where i want to cancel my Fido lines
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Aѕнα
(@ThiaBaybee) reported
@Fidomobile This is not much of a solution since I have to go through the tedious process of scheduling another call only for this to probably happen yet again. Perhaps suggest to your superiors that it would be great if customers could get help from humans if they needed to speak to someone
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Cdst
(@Cdst279943) reported
@Fidomobile I have been trying to contact fido for a long time. I lost my phone for over a month and I need to cancel my plan but I cannot contact you guys. Can u guys please help me out
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Phoenix🕉️
(@Phoenix25R) reported
@Fidomobile Yes, the appointment is in two days. By then, I might as well go to a store and have the issue resolved myself. What’s the point of offering "online customer service" if urgent issues can’t be addressed in a timely manner?@Fidomobile
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Ak-Sar-Ben Knights
(@wyntyre) reported
@Fidomobile please quit calling me like 8 times a day! I don't have a Fido account and never have had one.
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jay makinze ❼
(@Mr_Teekay) reported
if i call @Fidomobile one more time and i get that stupid virtual assistant asking me to schedule a call 3 days out, i'm walking to the nearest Virginia mobile or koodo kiosk. speaking to someone to resolve an ongoing issue shouldn't be this difficult
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Har2424
(@Har24242) reported
@Fidomobile Why we have to book a call? Why can't there are no customer service people at the same time? It was before ..Fido what's to save money not to hire more people but when the phone and plan comes they charged heavy
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Gord M
(@GordM20) reported
@Fidomobile I have an appointment Omer Schell’s for tomorrow. I will let it ride and if no one calls this time I will commence shopping around for a new provider. Fido’s quality of customer service has nosedived recently. I used to be able to get a customer service rep on the phone.
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Nishant Ahlawat
(@ahlawatwrites) reported
@Fidomobile I have to opt out of default roaming and opt for payment per use before my afternoon flight tomorrow. Help me with that .
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✝🙏🍁 SimplyBlessed 🐈🦇🐘
(@MacnChzPlz) reported
@Fidomobile After sitting with this all day, I still feel I must add: It's disappointing when your rates go up, yet your customer service goes down. I speak as someone who worked in customer service for almost 50 yrs. Fido used to be set apart in excellence in that regard, imo.