Fido Outage Report in Thornhill, Ontario

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map Near Thornhill, Ontario

The most recent Fido outage reports came from the following cities: Toronto, and Richmond Hill.

City	Problem Type	Report Time
Toronto	Phone	22 days ago
Toronto	Phone	27 days ago
Toronto	Internet	28 days ago
Toronto	Phone	1 month ago
Richmond Hill	Internet	2 months ago
Toronto	Internet	3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

• 
  Bhavin Shah (@BhavinShahTO) reported 2 minutes ago from Toronto, Ontario

  @Fidomobile something is going on with your support centre - was put in queue for an hour on hold, only to then be disconnected with a “unable to take your call” message - what other way can I get support without wasting my time on hold?

• 
  Jay Goodman (@wd78pp) reported 2 minutes ago from Toronto, Ontario

  @Fidomobile Hey good people. I believe I have been misold by your retention team.. I have called and left messages. But no one will call me back.. Can you help please?

• 
  Mahmoud "Moody" Shabeeb (@ItisMoody) reported 3 minutes ago from Toronto, Ontario

  Talking to @Fidomobile is always a pain. First, their callback service never works (they end up leaving a voicemail message instead of calling me, which is useless!) Then I was on the line with one of the agents after waiting for a while. Before sorting out my issue I lost her!

• 
  Goli 🦸🏻‍♀️ (@golrokhbahri) reported 6 minutes ago from Toronto, Ontario

  @Fidomobile customer service is the worst. I'm so disappointed. Waited 60mins on the line, no one answered. Neither the live chat😡

• 
  DaveGatsby (@DaveGatsby) reported 9 minutes ago from Markham, Ontario

  @FidoSolutions Thanks just want some clarification before I sign up, I don't wanna deal with #baitandswitch issues in the future by being missinformed, since it has happened in the past with @Fidomobile.

• 
  Senwung Luk (@fysl) reported 10 minutes ago from Toronto, Ontario

  Hey @Fidomobile - I haven’t had cell service all day, so maybe you could help me call around for a Covid vaccine?

• 
  Nadine Yousif (@nadineyousif_) reported 11 minutes ago from Toronto, Ontario

  For anyone that’s trying to get a hold of me by phone today: there appears to be some outage issues at @Fidomobile and my phone is affected as a result. Email is the best way to connect.

• 
  Saad Bin Farooq (@EsBeeEf) reported 14 minutes ago from Toronto, Ontario

  Is #Fido down in GTA? Can someone please confirm. @Fidomobile

• 
  Sofia Heaux (@HeauxSofia) reported 15 minutes ago from Toronto, Ontario

  How do you get horrible service from a provider when you don't even turn on the products 🤔 just go to @Fidomobile Do NOT ! I repeat do not sign up with @Fidomobile

• 
  MJE (@Brand_scientist) reported 17 minutes ago from Toronto, Ontario

  @Fidomobile 2 stores in 2 days to cancel my internet after ur cs staff I called a week ago told me they could call in store for me...I love driving to stores uncessarily during covid. #csfail #trainyourstaff

• 
  Ryan Prayogo (@ryanprayogo) reported 24 minutes ago from Midtown Toronto, Ontario

  @Fidomobile @FidoSolutions I cancelled my line about a week ago and got an email (6 days ago) to expect a callback from Fido but haven’t received one. Help?

• 
  Samiksha Rane (@samikshasrane) reported 31 minutes ago from Toronto, Ontario

  @Fidomobile, I had requested to suspend my number from 28 February or the next billing cycle. Why is it suspended immediately. Wasn’t informed about this. I’m unable to connect with your customer service. This is causing inconvenience. Kindly help.

• 
  Rachael Collier (@rachaelmcollier) reported 34 minutes ago from Toronto, Ontario

  @Fidomobile the app has been down for several days which has been causing me some issues, when will it be back up?

• 
  Derrel (@SDerrel) reported 36 minutes ago from Toronto, Ontario

  @FidoSolutions You’re solution is to send me to @Brightstar. Shame on @Fidomobile for working with this company.

• 
  Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported 42 minutes ago from Toronto, Ontario

  Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.

• 
  Shohan Chowdhury (@ShohanSoham) reported 43 minutes ago from Toronto, Ontario

  Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind

• 
  StevieB (@stevetogm) reported 45 minutes ago from Toronto, Ontario

  @Fidomobile Reporting NO DATA down since way early this morning. Glad that I have a wi-fi connection. Not glad that I'm paying for a service that is not working. Might need a credit. #FIDO

• 
  Walied Khogali Ali (@waleedkhogali) reported 49 minutes ago from Toronto, Ontario

  After hours of arguments, Fido actually admitted fault and offered to credit the 1000 minutes at the standard rate ($1.95/min), bringing the bill down to $1,300+, which he still can’t pay.

• 
  JP (@JarylleAdriane) reported 56 minutes ago from Toronto, Ontario

  Been a @Fidomobile user for 5 years but today I encountered the worst CSR ever. His or her nam is Kathy.

• 
  Carolina Torres (@carot0rres) reported 58 minutes ago from Vaughan, Ontario

  Okay @Fidomobile @Rogers can I have my service back 🙄 #fidodown #rogersoutage

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  vishal arora (@arovishal) reported 6 minutes ago

  @Fidomobile It has been exactly 9 days since I joined Fido and I am already thinking to switch.First called tech support to fix the speed. Today when I saw my credit report I was surprised to see Fido did two hard checks without my permission! BEWARE new customers

• 
  Mike Stankowitsch (@mstankowitsch) reported 8 minutes ago

  @Fidomobile I am trying to login to my account and it keeps saying it is temporarily unavailable

• 
  Elaine Hoekstra (@ElaineHoekstra) reported 11 minutes ago

  @Fidomobile I have been on hold over 30 minutes. Please make it stop. The pop music has looped and I am ready to switch carriers. WTF

• 
  Kevin (@sierralad) reported 12 minutes ago

  Switched to Fido, get told our total bill would be $107.35 after taxes. First bill? $362.84! **** ALL THE WAY OFF, @Fidomobile.

• 
  Harshul Patel (@HarshulPatel123) reported 13 minutes ago

  @FidoSolutions @Fidomobile I don’t think you care enough for your customers. There wasn’t any follow up since I had conversation with customer care and got nothing in return as a solution.

• 
  Proudblaster3 (@proudblaster3) reported 14 minutes ago

  @Fidomobile Why is @Fidomobile network getting bad in Brampton every passing day.

• 
  Harold L. Garroz (@haroldlgarroz) reported 15 minutes ago

  Well, my @Fidomobile store doesn't have the phone I want, and the online store is not working (at least for me it freezes right on the "Place Order" button). I'll take this as a sign. (Though I don't know if the sign is to keep my current phone or to switch providers)

• 
  Jake (@jakeaneo_) reported 22 minutes ago

  @Bell and @Fidomobile both your networks are **** i cant make calls or recieve em (fido) and when i do a zoom call for work the wifi ****** drops (bell) 😡 not the ****** first time for both

• 
  2turnt🍵 (@spicypham) reported 22 minutes ago

  @Fidomobile I have Fido 150U and it’s sooooooo slow.

• 
  Bryanne (@Brunmigillan) reported 24 minutes ago

  @Fidomobile So I needed a new phone ASAP, FIDO offered me a new iPhone 11 which would be sent to me within 2-5 business days..... SURPRISE! Today I get an email saying it won't be shipped for another month. Customer service does nothing. I'm stuck. What the actual hell