Fido Outage in Thornhill, Ontario

Fido Internet just suddenly went out Anyone else also lose internet using @FidoSolutions Internet in North York, Toronto area of M3H postal code (or anywhere in Toronto/GTA)? Cuz maybe it’s just me Trying the ol’ unplug-plugin of the @Fidomobile modem 🤞🏼 to see if it’ll fix

@Fidomobile please improve your customer service support and representation. Extremely unsatisfactory services provided by your customer care services and representatives

@Fidomobile contacted me today with the worst retention offers. I’ll gladly stay with Virgin mobile since my over 10 years of loyalty meant nothing. In this economy, I refuse to spend more than $40 for a phone plan.

@Fidomobile is really starting to piss me off. I've been trying to get in touch with someone for a week and no one has called me back. Wtf

@Fidomobile hi! I’ve been hearing about Fido customers receiving an extra 5GB a month for the loss of service ? Can you please confirm this ? I checked my app and haven’t gotten it yet… thanks !

@BruinsSandi @Fidomobile @FidoSolutions You got to be kidding Sandi. Fido sucks

@Fidomobile 5) How can you expect me to pay CA$180 for something that’s actually worth CA$5? Pathetic service! Please update the charges as soon as possible or I will have no option other than filing a consumer complaint.

@Fidomobile 4) I reached out to customer support specialists multiple times over the past two days and asked them to update the charges from $180 to $5 and they simply said they can’t do it.

@Fidomobile 1) Your customer care specialists are failing to fix a billing error since the last two days. Pathetic! Full post in the thread.

@Fidomobile @FidoSolutions I just got a notification that I have used 100% of my monthly 10GB but that is impossible because my plan restarts every 27th of the month. Can’t help but feel like this is a ploy to get me to upgrade to 30GB for more money 😒

Horribe @Fidomobile , unbelievable bad customer service #Fido

@Fidomobile is the worst phone company in Canada! Horrible with loyal customers! What are some good phone companies out there?!

@Fidomobile internet outage? Mine just dropped…

Come on @Fidomobile Get Your S**t Together!! Your website especially the “Fido trades” area of your website is crap and your “Customer Support Specialists” don’t know their butts from a hole in the ground! This is no way to treat long time loyal customers!

@Fidomobile u getting issues with civerage around east york toronto rn?

@Fidomobile I am trying to change my mobile plan. I went to your store today and they referred me to talk to the customer service. And customer service is offering me the same plan that I can see in the website. I am not happy with you anymore. What should I do? 😤😤

@Fidomobile Managed to replace it. Hope it'll help.

@Fidomobile What about the current customer? Can I get this deal?

@Fidomobile What about the old customer? 😔

Spoke to three customer representatives of @Fidomobile and they all told me three different things. For someone who's been patient for over 5 years, I believe I had enough. Don't even try asking me to send you a DM. Check your @FidoSolutions DM and go over it yourselves.

@Fidomobile @FidoSolutions For my account number 917880214 I have been charged for full month where as I disconnected on 22nd Nov. Please help to refund the extra amount charged on my credit card.

@FidoSolutions @Fidomobile you have also disabled the raise a concern form option. Absolute no way to reach customer care via phone or twitter. Over a month of painful customer service experience. No listeners !! @CRTCeng

@n0_usernme @Fidomobile @FidoSolutions No I don’t I only have the xs max so it’s been a while since I upgraded lol as long as my phone works then I really don’t care to jump into the trending model but I wanted to treat my self to a new one lol

@Fidomobile Your attempt to correct my contract has gotten me a charge for $112 for one day of service. No one can fix this? It was supposed to be $1.50!

Why is @Fidomobile such a scam?? You give $5 off offers and keep charging hundreds of dollars without us knowing.Worst job. Account# 921051199. Talked with manager 'Juan'. He can do nothing in this.

@ehsanbutt @Fidomobile It is way worst than that. Fido extra fees appear in you invoice out of blue: $50 charge fees for walking out of family plan, $50 service charge for transfer of responsibility $50 service charge for setting wireless account All that to switch to your own account. Profit pile up

@Fidomobile @FidoSolutions Any alert about Fido extra fees customers pay right left and center. The $50 service charge for walking out of family plan, another $50 fees transfer of responsibility (what ?!), $50 fees for setting wireless account. All that just to have your own line instead of family plan

@FidoSolutions @Fidomobile It was someone else from Fido who began the PM conversation a month ago to try to get help that still has not been received. I appreciate that now is a busy time but this started in October so there’s no excuse for the fact this customer is still waiting.

@Fidomobile Your customer care is just tossing calls with other departments and saying things are slow, wait a minute and then put on hold hoping the caller would terminate. I was in line 1:30 hr before they disconnect only to say hello and confirm identity.

@FidoSolutions @Fidomobile I see the app/website are both down - any chance you have an ETA on when this will be back? :)