Fido Outage in Thornhill, Ontario

@Fidomobile, I had requested to suspend my number from 28 February or the next billing cycle. Why is it suspended immediately. Wasn’t informed about this. I’m unable to connect with your customer service. This is causing inconvenience. Kindly help.

@FidoSolutions Thanks just want some clarification before I sign up, I don't wanna deal with #baitandswitch issues in the future by being missinformed, since it has happened in the past with @Fidomobile.

Been a @Fidomobile user for 5 years but today I encountered the worst CSR ever. His or her nam is Kathy.

@Fidomobile customer service is the worst. I'm so disappointed. Waited 60mins on the line, no one answered. Neither the live chat😡

@Fidomobile something is going on with your support centre - was put in queue for an hour on hold, only to then be disconnected with a “unable to take your call” message - what other way can I get support without wasting my time on hold?

@Fidomobile the app has been down for several days which has been causing me some issues, when will it be back up?

Talking to @Fidomobile is always a pain. First, their callback service never works (they end up leaving a voicemail message instead of calling me, which is useless!) Then I was on the line with one of the agents after waiting for a while. Before sorting out my issue I lost her!

Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.

Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind

@Fidomobile 2 stores in 2 days to cancel my internet after ur cs staff I called a week ago told me they could call in store for me...I love driving to stores uncessarily during covid. #csfail #trainyourstaff

@Fidomobile Hey good people. I believe I have been misold by your retention team.. I have called and left messages. But no one will call me back.. Can you help please?

@FidoSolutions You’re solution is to send me to @Brightstar. Shame on @Fidomobile for working with this company.

After hours of arguments, Fido actually admitted fault and offered to credit the 1000 minutes at the standard rate ($1.95/min), bringing the bill down to $1,300+, which he still can’t pay.

Ok so Rogers was tryna funnel customers from chatr to Fido/other sister companies because they were moving a lot of the chatr ppl from 3G to LTE and wanted consumers to pay more for the same service. Gotcha.

I had Fido customer support chat and Rogers customer support chat open on my computer last night for 5 hours. Felt like I was on MSN. Gonna miss Snehdeep and David.

FIDO "Forget it, drive on." Do not hang on to old hurts and grudges. Keep moving forward and try to leave those burdens behind you.

@Fidomobile I've never been so insulted in my life by a customer service rep. Never going to go with a fido company again.

@Fidomobile Absolutely rubbish, i am sitting for 2 hours to upgrade my phone with fido & there is a system glitch & phone support are giving me run around

@Fidomobile Absolutely rubbish, i am sottong to upgrade my phone with fido & there is a system glitch & phone support are giving me run around

Traffic Services blames “budget” on lack of traffic enforcement. What I’ve seen out there are police officers on traffic duty, ignoring blatant traffic violations. This is a cultural problem, not one of budget. Toronto Police officers follow the FIDO motto: F* It Drive Off.

Worst cellphone company is @Fidomobile The app never opens, it lags for days literally, somehow I used a GB of data in 5 mins without even opening an app and so on...

Never doing business with @Fidomobile again. Crappy company with unhelpful customer service. I don’t believe they appreciate your business anyways. Stick with Bell.

Two months after leaving @Fidomobile for the worst customer service I've ever gotten by any company in Canada, I get a survey in my inbox because they care. It's a perfect metaphor. Months late and leading to a broken link. #shamefido #dumpfido #fidofail

@VoiciRogers @Fidomobile @INMagazineCA Maybe start by not pushing the liability of your agent misinformation on a customer.I have been trying to resolve a dispute of over $600 to no avail.I keep getting pushed from one agent to the other. I am never recommending fido services to anyone I know.Resolve my dispute!!

@Fidomobile worst cusomter service. Been a loyal customer for over 10 years and you let a customer go without doing anything. Going somewhere else where they will appreciate my business

Thank you, @Fidomobile, for showing me just how much you value customer privacy. You gave my number to your own cold callers so they could try to find out who my ISP is. If you even think about doing that again, I'll take my business elsewhere, IN MINUTES FLAT.

@Kumayl18705359 @Fidomobile @FidoSolutions They don't have customer servivces via email. That could be why your request didn't go through

@Fidomobile @FidoSolutions You guys should watch out. There is no information on website on how to close the account. And due to covid we had a lock down.

@Fidomobile just found out I’ve been paying more than everybody else for the same phone plan for I don’t know how many months. I guess this is what I get for being your customer for 8 years. Byeeee

@Fidomobile Issue of Fido roam has been closed from roger but problem still present . please check my DM for details of case number etc.