Freedom Mobile

Freedom Mobile Outage Report in Surrey, British Columbia

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The latest reports from users having issues in Surrey come from postal codes V3X.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Surrey, British Columbia 08/29/2025 00:35

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (42%)

    Phone (42%)

  2. Internet (38%)

    Internet (38%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. Wi-fi (6%)

    Wi-fi (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Surrey, British Columbia

The most recent Freedom Mobile outage reports came from the following cities: Vancouver, Surrey and Burnaby.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Phone
CanadaVancouver Internet
CanadaSurrey Phone
CanadaVancouver Phone
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

  • vidursh V (@vidursh) reported from Burnaby, British Columbia

    Lemme rephrase yall shut my shit down, yall wont pick up the phone and the live chat and whatsapp dead. HOW IN GODS NAME AM I SUPPOSED TO FIGURE THIS OUT. IVE BEEN WAITING SINCE 930AM @FreedomMobile @freedomsupport

  • ChrisMcArdle1 ⌖ Chris a fan of Bad Batch ⌖ 🇨🇦 (@ChrisMcArdle1) reported from Vancouver, British Columbia

    @freedomsupport is there an issue with mobile data? I have seem to have lost mine? I can call and text but no mobile data.

  • edward_cho_66 edward cho (@edward_cho_66) reported from Vancouver, British Columbia

    @FreedomMobile I can't log into my account right now and can you please help me out with this thanks

  • ShrubLoveYVR Mixers & Elixirs (@ShrubLoveYVR) reported from Vancouver, British Columbia

    Worst EVER experience with @Bell! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...

  • danddrost Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia

    @freedomsupport Plus third party product sales tell me that if I go to your stores I will not get a deal I need to go by them to get offers, but they never have the phone I want

  • JoshRimer Josh Rimer (Mr. Gay Canada 2019) (@JoshRimer) reported from Vancouver, British Columbia

    @alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄

  • southsidertom Southsider Tom (@southsidertom) reported from Vancouver, British Columbia

    @RobHodkinson @FreedomMobile I have six lines with @FreedomMobile - Not bad except some spots while camping and out in the boonies - Bill is around $385 a month with 3 tabs running

  • danddrost Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia

    @freedomsupport I have not had difficulty. Your company decides to make little rules so I cannot. Even though I get sent offers right to me by mail and email. You send me offers on products you know I just bought, then deny me the offer. Really rude. I pay $200/mnth to you guys and get nothing

  • danddrost Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia

    @FreedomMobile This company has terrible service and does not honour their " deals". Lousy customer service too

  • arturomendz Arturo Mendez 🇲🇽🇨🇦 (@arturomendz) reported from Vancouver, British Columbia

    @FreedomMobile is charging me for no reason almost 2 times more what I usually #pay per month. I called #customerservices and they're the #worst! So, I'm ready to go to @Fidomobile #TODAY, I'm tired of how #freedommobile is dealing with this kind of cases.

  • Amu3188 amu (@Amu3188) reported from Surrey, British Columbia

    @freedomsupport Hey there, I want to cancel my services. How can we go about this?

  • MrakicCanada Peter Mrakic"The Diplomat"Neph-Rep/Pope/4Palestine (@MrakicCanada) reported from White Rock, British Columbia

    I am a costumer for 2 years now with #FreedomMobile and never had an issue= fine Co.

  • choddeii N☆SING☆ (@choddeii) reported from Vancouver, British Columbia

    @freedomsupport @306amazingalex Network is not good. Lots of dead zones in the city of Vancouver. I go to Chilliwack BC once a week. No service at all past Abbotsford for me. No cell service no data. Absolutely bs.

  • tracyglennYVR Tracy ترايسي (@tracyglennYVR) reported from Burnaby, British Columbia

    I will never make the mistake of going with a lower cost cell provider again. 3 days and still my phone cannot receive calls. I've lost all faith in @FreedomMobile

  • djddjk 동진 DAVID 김 (@djddjk) reported from Vancouver, British Columbia

    @freedomsupport It's been a one month actually there's serious issues maybe three or four issues.. another issue... It's been over a year and another one maybe about six months the latest one is about a month I can't tell every detail here in Twitter but I want to do it I'll wait for that moment

  • mjreah Jeremy Reah (@mjreah) reported from Vancouver, British Columbia

    @freedomsupport Your customer service is shockingly bad. First time my wife called to address a billing question and customer service didn’t listen and try to solve issue and was belligerent😤topped off by disconnecting. Sadly, Can’t recommend Freedom anymore.

  • ShrubLoveYVR Mixers & Elixirs (@ShrubLoveYVR) reported from Vancouver, British Columbia

    Worst EVER experience with @Bel! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...

  • ShaunMazzocca Shaun Mazzocca (@ShaunMazzocca) reported from Vancouver, British Columbia

    @freedomsupport My service - data and wifi - has been terrible all day. Low bars, files aren’t loading, and calls are fuzzy.

  • SoahmZ Samuel Oh (@SoahmZ) reported from Maple Ridge, British Columbia

    @freedomsupport Wow I thought my phone was broken

  • adymitruk Adam Dymitruk 🇨🇦 (@adymitruk) reported from Vancouver, British Columbia

    @freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • marvinandro Marvin (@marvinandro) reported

    @FreedomMobile Another customer here who finished the 1G "roaming data" already and will have a hard time getting up north this long weekend with no data.

  • Nav28435421 Nav (@Nav28435421) reported

    @FreedomMobile charging me international roaming while I was on Vancouver Island is not right. Customer service is refusing to reverse the charge even though the coverage map shows that it's covered under Nationwide. @CCTS_CPRST @CTVNewsVI

  • JoelMor94295928 Joel Morris (@JoelMor94295928) reported

    @FreedomMobile Why does the Freedom Mobile Website report that there are no service outages but when I contact customer service to inform them that I have no cellular service, they insist that this is because of a service outage? Somebody is not being honest with their customers

  • luttrell20 Terry Luttrell (@luttrell20) reported

    @FreedomMobile Hopefully the phone is better than your service because I can't go into Walmart without losing signal

  • MikeFromBC123 Mike of the North (@MikeFromBC123) reported

    @freedomsupport I’m happy with everything else about Freedom, but the service that day was really bad. Just kept blaming us. Didn’t care we were 20-30 kilometres away from the US in Canada.

  • djandymurphy DJ Andy Murphy (@djandymurphy) reported

    @freedomsupport Rebooting my phone didn't fix and I see another tweet today from someone else seeing issues.

  • maritzablasquez maritza blasquez (@maritzablasquez) reported

    @FreedomMobile it’s the worst cell phone provider, Im travelling &payed for a plan I can’t use and on top of that I’m being charged more on my next billing cycle DONT BE FULL BY THIS COMPANY CHEAP Plans,btw I just talked to CS,the guy said he doesn’t understand what is my problem

  • luttrell20 Terry Luttrell (@luttrell20) reported

    @freedomsupport How about no service in BMO field in Toronto no service there either. And that's a open field

  • mattwadlow Matty (@mattwadlow) reported

    @FreedomMobile I had to stay on the line with your agent after hung up to get back to my hotel while in a panic attack trying to be calmed down cause i was afraid for my life in a country where I couldnt speak spanish.

  • EmpressCarri Carrie (@EmpressCarri) reported

    @FreedomMobile Guys the internet is still down, any updates on service restoration???