Freedom Mobile Outage Report in Surrey, British Columbia
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The latest reports from users having issues in Surrey come from postal codes V3S and V3W.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Phone (48%)
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Internet (36%)
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Total Blackout (10%)
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E-mail (3%)
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Wi-fi (2%)
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TV (1%)
Live Outage Map Near Surrey, British Columbia
The most recent Freedom Mobile outage reports came from the following cities: New Westminster, Vancouver, Surrey, Burnaby and Langley.
| City | Problem Type | Report Time |
|---|---|---|
 New Westminster |
Internet | |
| Vancouver |
Phone | |
| Surrey |
Internet | |
| Burnaby |
Phone | |
| Vancouver |
Internet | |
| Vancouver |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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edward cho
(@edward_cho_66) reported
from
Vancouver, British Columbia
@FreedomMobile I can't log into my account right now and can you please help me out with this thanks
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Shaun Mazzocca
(@ShaunMazzocca) reported
from
Vancouver, British Columbia
@freedomsupport My service - data and wifi - has been terrible all day. Low bars, files aren’t loading, and calls are fuzzy.
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V
(@vidursh) reported
from
Burnaby, British Columbia
Lemme rephrase yall shut my shit down, yall wont pick up the phone and the live chat and whatsapp dead. HOW IN GODS NAME AM I SUPPOSED TO FIGURE THIS OUT. IVE BEEN WAITING SINCE 930AM @FreedomMobile @freedomsupport
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Brady Patterson
(@bradypatterson) reported
from
Vancouver, British Columbia
@FreedomMobile, your #techsupport is woefully inadequate and absolutely terrible. The only redeeming quality they had was how polite they were. Thankfully you have knowledgable team at your kisoks that can figure things out.
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Samuel Oh
(@SoahmZ) reported
from
Maple Ridge, British Columbia
@freedomsupport Wow I thought my phone was broken
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Arturo Mendez 🇲🇽🇨🇦
(@arturomendz) reported
from
Vancouver, British Columbia
@FreedomMobile is charging me for no reason almost 2 times more what I usually #pay per month. I called #customerservices and they're the #worst! So, I'm ready to go to @Fidomobile #TODAY, I'm tired of how #freedommobile is dealing with this kind of cases.
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amu
(@Amu3188) reported
from
Surrey, British Columbia
@freedomsupport Hey there, I want to cancel my services. How can we go about this?
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Southsider Tom
(@southsidertom) reported
from
Vancouver, British Columbia
@RobHodkinson @FreedomMobile I have six lines with @FreedomMobile - Not bad except some spots while camping and out in the boonies - Bill is around $385 a month with 3 tabs running
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Bipolarhitchhiker
(@danddrost) reported
from
Vancouver, British Columbia
@freedomsupport I have not had difficulty. Your company decides to make little rules so I cannot. Even though I get sent offers right to me by mail and email. You send me offers on products you know I just bought, then deny me the offer. Really rude. I pay $200/mnth to you guys and get nothing
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Bipolarhitchhiker
(@danddrost) reported
from
Vancouver, British Columbia
@FreedomMobile This company has terrible service and does not honour their " deals". Lousy customer service too
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Mixers & Elixirs
(@ShrubLoveYVR) reported
from
Vancouver, British Columbia
Worst EVER experience with @Bell! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...
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Jeremy Reah
(@mjreah) reported
from
Vancouver, British Columbia
@freedomsupport Your customer service is shockingly bad. First time my wife called to address a billing question and customer service didn’t listen and try to solve issue and was belligerent😤topped off by disconnecting. Sadly, Can’t recommend Freedom anymore.
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⌖ Chris a fan of Bad Batch ⌖ 🇨🇦
(@ChrisMcArdle1) reported
from
Vancouver, British Columbia
@freedomsupport is there an issue with mobile data? I have seem to have lost mine? I can call and text but no mobile data.
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Peter Mrakic"The Diplomat"Neph-Rep/Pope/4Palestine
(@MrakicCanada) reported
from
White Rock, British Columbia
I am a costumer for 2 years now with #FreedomMobile and never had an issue= fine Co.
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Tracy ترايسي
(@tracyglennYVR) reported
from
Burnaby, British Columbia
I will never make the mistake of going with a lower cost cell provider again. 3 days and still my phone cannot receive calls. I've lost all faith in @FreedomMobile
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동진 DAVID 김
(@djddjk) reported
from
Vancouver, British Columbia
@freedomsupport It's been a one month actually there's serious issues maybe three or four issues.. another issue... It's been over a year and another one maybe about six months the latest one is about a month I can't tell every detail here in Twitter but I want to do it I'll wait for that moment
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Mixers & Elixirs
(@ShrubLoveYVR) reported
from
Vancouver, British Columbia
Worst EVER experience with @Bel! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...
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Josh Rimer (Mr. Gay Canada 2019)
(@JoshRimer) reported
from
Vancouver, British Columbia
@alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄
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N☆SING☆
(@choddeii) reported
from
Vancouver, British Columbia
@freedomsupport @306amazingalex Network is not good. Lots of dead zones in the city of Vancouver. I go to Chilliwack BC once a week. No service at all past Abbotsford for me. No cell service no data. Absolutely bs.
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Adam Dymitruk 🇨🇦
(@adymitruk) reported
from
Vancouver, British Columbia
@freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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stahrphighter
(@stahrphighter) reported
@FreedomMobile fix your payment system. Now I have $200+ in locked up pending charges because your bad card processing. Also love being hung up on by your reps or being told to call back tomorrow because they don't know how to fix something.
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AGA
(@fatihce23) reported
@FreedomMobile No one should believe this garbage brand..
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keshavjais
(@Keshav_Jais) reported
@freedomsupport @FreedomMobile Paid deposit for new iPhone12Pro. Been 2 months now. Never received it! Store employees have only 1 thing to say Out of stock”! All other carriers have it available Don’t need refund Need new phone! Been customer for over 4years! Worst service ever
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PRAVIN BAGWE
(@pravin_bagwe) reported
@freedomsupport I get that they are not refundable . But if I have not received a service as promised , it should be refunded . The line has been activate but I was not able to make even one call . This was escalated 10 days back , the response was will be resolved in 5 days , still no progress
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Kimbra Claveau
(@KimbraClaveau) reported
Thanks to @FreedomMobile for not giving a **** about customers who’ve been with you for 4 years. Considering your coverage stinks, I’d put a little more effort into customer service.
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keshavjais
(@Keshav_Jais) reported
@FreedomMobile Paid deposit for new iPhone12Pro. Been 2 months now. Haven’t received it! Store employees have only 1 thing to say”Out of stock”! All other carriers have it available! Don’t need refund! Need new phone! Been customer for over 4years!! Worst service ever!!
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Cris
(@CrissyAD) reported
@freedomsupport @vulcanoboy 15 minutes. Wow I spent 1 1/2 hours at a location yesterday and didn’t even get served. Awful service at freedom mobile
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Christmas Ho Ho Homo🎅❄️🎄☃️Jaye
(@ughaGHOST) reported
Lol about to change phone service providers. @FreedomMobile you're customer service is embarrassing.
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
I'm going to say goodnight as I am still having internet connection issues @Freedmobile & don't send your bots from @freedomsupport as it never turns out well. I'm really disappointed 🤬😡😠😤 & I don't want to blow a gasket over this. Next year things will change ! Believe me !
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Cesar Paredes
(@CesarParedes11) reported
@FreedomMobile worst service in the world. First they port out my line to another company without my knowledge or consent. Then they tell me they'll give it back if I pay my last bill. And just after I paid they say o guess what we can't do anything for you. Will complain to CCTS