Freedom Mobile Outage in New Westminster, British Columbia

@freedomsupport It's been a one month actually there's serious issues maybe three or four issues.. another issue... It's been over a year and another one maybe about six months the latest one is about a month I can't tell every detail here in Twitter but I want to do it I'll wait for that moment

@freedomsupport @306amazingalex Network is not good. Lots of dead zones in the city of Vancouver. I go to Chilliwack BC once a week. No service at all past Abbotsford for me. No cell service no data. Absolutely bs.

Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

@freedomsupport Hey there, I want to cancel my services. How can we go about this?

@freedomsupport Your customer service is shockingly bad. First time my wife called to address a billing question and customer service didn’t listen and try to solve issue and was belligerent😤topped off by disconnecting. Sadly, Can’t recommend Freedom anymore.

Worst EVER experience with @Bell! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...

Worst EVER experience with @Bel! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...

@FreedomMobile I’ve enjoyed my service for a few years now but need more data. You were offering a larger data package . If I can get the 20gb that would be great otherwise I’ll have to look elsewhere

I will never make the mistake of going with a lower cost cell provider again. 3 days and still my phone cannot receive calls. I've lost all faith in @FreedomMobile

Lemme rephrase yall shut my shit down, yall wont pick up the phone and the live chat and whatsapp dead. HOW IN GODS NAME AM I SUPPOSED TO FIGURE THIS OUT. IVE BEEN WAITING SINCE 930AM @FreedomMobile @freedomsupport

@FreedomMobile I can't log into my account right now and can you please help me out with this thanks

@freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.

@alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄

So my experience with roaming with @FreedomMobile, why does throttling when roaming suck so much, the latency was really shitty, and in a city like Ottawa, service was really bad. Montreal was kinda okay, it worked and managed to get 200mb free.

Hey @freedomsupport @FreedomMobile if you are investing so much money on expanding your network, I’m sure you can afford someone to write a decent app that you know isn’t a web version that asks me for my password each time and takes minutes to load. Yours, a paying customer.

@RobHodkinson @FreedomMobile I have six lines with @FreedomMobile - Not bad except some spots while camping and out in the boonies - Bill is around $385 a month with 3 tabs running

@freedomsupport Freedom sucks and I demand a refund on this month bill why do I pay $70 when I can't use my phone.

@freedomsupport My service - data and wifi - has been terrible all day. Low bars, files aren’t loading, and calls are fuzzy.

@FreedomMobile is charging me for no reason almost 2 times more what I usually #pay per month. I called #customerservices and they're the #worst! So, I'm ready to go to @Fidomobile #TODAY, I'm tired of how #freedommobile is dealing with this kind of cases.

@FreedomMobile, your #techsupport is woefully inadequate and absolutely terrible. The only redeeming quality they had was how polite they were. Thankfully you have knowledgable team at your kisoks that can figure things out.

@freedomsupport hi, I was prepared to order a phone upgrade online, to realize that my address on file is missing my apartment number. Can you help me to update it over DM, or do I need to visit a store? Thanks.

@FreedomMobile Your reps can’t seem to make up their mind when declining to give a long term loyal customer the $0/10GB Promotional add-on that has been offered to 1000s. They keep coming up with different reasons, each adding their own spice. 🙄

@freedomsupport I've tried going through Twitter support to no avail, and calling. I keep getting told the exact same thing. That I have to pay the other half for full service, which I'm unable to do. I keep asking for 1 phone to at least be activated, since half the payment went through

@freedomsupport How can the get the 10gb free as a existing customer?

@freedomsupport I'm complaining I can't seem to get the job done with your phone team. Obviously I couldn't get it done online. And your suggestion is that I go to a physical location? Really? I'm sorry, I don't mean to be rude, but this is ridiculous.

@freedomsupport tried calling to resolve a billing issue. Got told to call within open hours.. Which I definitely am. Just trying to actually pay you money even though I have autopay set up you aren't charging me.

@Crackmacs @koodo @FreedomMobile Stay with koodoo. Shaw looks okay? I've been really disappointed with Freedom's network access once you are out of the city. And I'm usually on the #2 corridor. I knew they are a smaller company with a smaller range, but I was still disappointed.

@freedomsupport that would require me to link a phone number to this account and I will not do that for your sake. Your online payment system has been down for days. Fix this problem or lose my business

@Crackmacs @koodo @FreedomMobile I’d switch tbh. I’m paying so much damn money to Koodo and I feel like it’s a ripoff just because I use data a lot. I’m thinking of paying the balance on my phone soon and jumping ship

@Crackmacs @koodo @FreedomMobile Yes, they do. Given what I've heard about Shaw's cell service, I don't trust Freedom either.