Freedom Mobile Outage in New Westminster, British Columbia

@freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.

@alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄

So my experience with roaming with @FreedomMobile, why does throttling when roaming suck so much, the latency was really shitty, and in a city like Ottawa, service was really bad. Montreal was kinda okay, it worked and managed to get 200mb free.

Hey @freedomsupport @FreedomMobile if you are investing so much money on expanding your network, I’m sure you can afford someone to write a decent app that you know isn’t a web version that asks me for my password each time and takes minutes to load. Yours, a paying customer.

@RobHodkinson @FreedomMobile I have six lines with @FreedomMobile - Not bad except some spots while camping and out in the boonies - Bill is around $385 a month with 3 tabs running

@freedomsupport Freedom sucks and I demand a refund on this month bill why do I pay $70 when I can't use my phone.

@freedomsupport My service - data and wifi - has been terrible all day. Low bars, files aren’t loading, and calls are fuzzy.

@FreedomMobile is charging me for no reason almost 2 times more what I usually #pay per month. I called #customerservices and they're the #worst! So, I'm ready to go to @Fidomobile #TODAY, I'm tired of how #freedommobile is dealing with this kind of cases.

@FreedomMobile, your #techsupport is woefully inadequate and absolutely terrible. The only redeeming quality they had was how polite they were. Thankfully you have knowledgable team at your kisoks that can figure things out.

@virginmobilecan 🛰 Fix your broken network! Not even @FreedomMobile has outages this long! #FixVM #VirginMobileOutage

@virginmobilecan 🛰 Fix your broken network! Not even @FreedomMobile has outages this long! #FixVM

@FreedomMobile Ur support service sucks BIG TIME. Can't seem to fix my problem and getting tired of 2000 questions

@cellist81 @FreedomMobile @Fidomobile None so far. Plus I don’t really call much. Make sure you have wifi calling activated, it’ll help when indoors.

@freedomsupport I've talked to Freedom "loyalty" department and I'm told I'd have to pay the phone tab which makes no sense cause I can't use the phone with your "service"! I use my phone for work and this is really causing stress and anxiety.

@Shawhelp The issue is not with Shaw but your subsidiary @freedomsupport which keeps on billing me and my wife every month for services we don't use!

Service seems to be down in #Vancouver , would be nice to know if its a system outage.@FreedomMobile #freedommobile

@freedomsupport So, the problem was an installed configuration profile from @FreedomMobile, which made any other changes, reset attempts or so useless. You could have told me that, @freedomsupport. CC: @FidoSolutions

@freedomsupport Sounds great. Check my DMs. They’re still trying to figure out why I can only receive incoming calls some of the time...and that’s on network or WiFi calling.

@freedomsupport Don’t need to reach out, just letting you know it’s time to update your app. Slow and buggy. Thank You

@FreedomMobile your app takes forever to open. Let’s fix this please thank you

If anyone using #freedommobile, please disable volte for lower mainland area in order to resolve receiving call issue. It works on 4g wcdma.

@Normanoid75 @FreedomMobile Well since the website is broken I didn't

Great news @FreedomMobile your website is broken and I cannot pre-order the new Google phone without having to talk to a person.

@freedomsupport Ever since your 2 step verification went into play, your app doesn’t seem to be playing nice with it. It should automatically detect that this device has been used to sign in and should ‘remember me’.

@freedomsupport Well just the fact that it doesn’t remember a log in session. The fact that your using webviews for an app rather than using your own API to tie into the service is a bit of laziness on the developers part.

@freedomsupport Expand? It used to be ok. So are you guys experiencing trouble in your connections on tunnels? So right now I have to deal with no service connections, i take the train from richmond to downtown everyday.

Still no network connections at all from marine drive to waterfront stations. Its really getting annoying now. @freedomsupport

@FreedomMobile @freedomsupport I’m constantly stuck on 3G - it occasionally flickers back to LTE for a few seconds and then dies again. In the meantime the network is completely unusable! Is there some kind of outage on the network?

@TransLink A huge inconvenience for technology. I do like the fact I can now get service with @FreedomMobile on transit but all of this work should be done after hours only

@freedomsupport odd... whenever freedom had outage, calls also stopped. But this time only data hahaha

@freedomsupport I was wondering. I was a few streets away and was able to pick it up. But being so far away it didn’t actually work. Until I came here and found it to be a stronger signal.

@freedomsupport Any updates on the sms issue

@freedomsupport just a quick question. Dies your network support the Apple watch series 3. I want to switch over from Telus.

Hey @freedomsupport! 1) your chat rep took way too long to answer my question. Decided to call instead 2) I get hung up on whenever I try to call. 3) I should get more than a $5 credit when other people are getting $15 for the same issue especially when you're wasting my time

@freedomsupport My bills are always paid on time and i never have a problem. You should hire me to do a commercial or be "the freedom guy"!

@FreedomMobile ignored and hung up numerous times to avoid confronting a paying loyal customer.

@RogersAffaires I've tried another Telus customer and they received my text, plus I tried a Koodo customer and it worked. So it seems it's between daughter & her husband, one on @FreedomMobile , the other on @Telus

@freedomsupport It is unacceptable, customers shouldn't have to go without service for days for FM's technical issues.

@FreedomMobile just screwed me and I cannot use my phone or port out until the back office looks at the ticket, which will take days. This is the worst service I ever got. @MobileSyrup #freedommobile

@freedomsupport my wife has an s9 plus I have the same phone and my roaming is not working and heres is. My sons is also not working . Roaming is turned on. Phone sees the nationwide band but will not connect

@DanCoors @iPhoneinCanada It they were smart enough to support new tech, they wouldn’t remain small!! @FreedomMobile