Freedom Mobile

Freedom Mobile Outage Report in Richmond, British Columbia

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The latest reports from users having issues in Richmond come from postal codes V6X and V6Y.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Richmond, British Columbia 04/03/2025 05:55

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (50%)

    Phone (50%)

  2. Internet (33%)

    Internet (33%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. Wi-fi (8%)

    Wi-fi (8%)

Live Outage Map Near Richmond, British Columbia

The most recent Freedom Mobile outage reports came from the following cities: Vancouver and Richmond.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Phone
CanadaRichmond Phone
CanadaVancouver Phone
CanadaVancouver Internet
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

  • Tbeithnow Tom Beith (@Tbeithnow) reported from Richmond, British Columbia

    @FreedomMobile I’ve enjoyed my service for a few years now but need more data. You were offering a larger data package . If I can get the 20gb that would be great otherwise I’ll have to look elsewhere

  • mjreah Jeremy Reah (@mjreah) reported from Vancouver, British Columbia

    @freedomsupport Your customer service is shockingly bad. First time my wife called to address a billing question and customer service didn’t listen and try to solve issue and was belligerent😤topped off by disconnecting. Sadly, Can’t recommend Freedom anymore.

  • PradpQRajSingh1 Pradéép Q Raj Singh Takhar (@PradpQRajSingh1) reported from Vancouver, British Columbia

    I Am Glad To Be A @FreedomMobile Customer/ Consumer Again ! Pradeep Takhar 1 604 440 0190 Vancouver BC Canada @PradpQRajSingh1 / @PQRST2021

  • danddrost Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia

    @FreedomMobile This company has terrible service and does not honour their " deals". Lousy customer service too

  • ShrubLoveYVR Mixers & Elixirs (@ShrubLoveYVR) reported from Vancouver, British Columbia

    Worst EVER experience with @Bel! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...

  • danddrost Bipolarhitchhiker (@danddrost) reported from Burnaby, British Columbia

    @freedomsupport Your company has never resolved one issue for me over 5 years, always excuses, yet I pay my bill fully and on time every month. I have 2 lines and all I get is lousy service and bs offers

  • JoshRimer Josh Rimer (Mr. Gay Canada 2019) (@JoshRimer) reported from Vancouver, British Columbia

    @alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄

  • danddrost Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia

    @freedomsupport I have not had difficulty. Your company decides to make little rules so I cannot. Even though I get sent offers right to me by mail and email. You send me offers on products you know I just bought, then deny me the offer. Really rude. I pay $200/mnth to you guys and get nothing

  • choddeii N☆SING☆ (@choddeii) reported from Vancouver, British Columbia

    @freedomsupport @306amazingalex Network is not good. Lots of dead zones in the city of Vancouver. I go to Chilliwack BC once a week. No service at all past Abbotsford for me. No cell service no data. Absolutely bs.

  • vidursh V (@vidursh) reported from Burnaby, British Columbia

    Lemme rephrase yall shut my shit down, yall wont pick up the phone and the live chat and whatsapp dead. HOW IN GODS NAME AM I SUPPOSED TO FIGURE THIS OUT. IVE BEEN WAITING SINCE 930AM @FreedomMobile @freedomsupport

  • ShrubLoveYVR Mixers & Elixirs (@ShrubLoveYVR) reported from Vancouver, British Columbia

    Worst EVER experience with @Bell! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...

  • adymitruk Adam Dymitruk 🇨🇦 (@adymitruk) reported from Vancouver, British Columbia

    @freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.

  • djddjk 동진 DAVID 김 (@djddjk) reported from Vancouver, British Columbia

    @freedomsupport It's been a one month actually there's serious issues maybe three or four issues.. another issue... It's been over a year and another one maybe about six months the latest one is about a month I can't tell every detail here in Twitter but I want to do it I'll wait for that moment

  • itsssseva 𝕯𝖔𝖑𝖑𝖎𝖓.𓄂 (@itsssseva) reported from Richmond, British Columbia

    Two things I hate in Vancouver. 1- @FreedomMobile and their awful customer service. (worst carrier experience of my life.) 2- of course number two's gonna be ICBC!🤡

  • tracyglennYVR Tracy ترايسي (@tracyglennYVR) reported from Burnaby, British Columbia

    I will never make the mistake of going with a lower cost cell provider again. 3 days and still my phone cannot receive calls. I've lost all faith in @FreedomMobile

  • danddrost Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia

    @freedomsupport Plus third party product sales tell me that if I go to your stores I will not get a deal I need to go by them to get offers, but they never have the phone I want

  • mykeymause Moke (@mykeymause) reported from North Vancouver, British Columbia

    Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

  • danddrost Bipolarhitchhiker (@danddrost) reported from Burnaby, British Columbia

    @FreedomMobile Lousy company, lousy coverage. Make offers and deals they have no intention of honoring. Customer service is low level and uninformed

  • ChrisMcArdle1 ⌖ Chris a fan of Bad Batch ⌖ 🇨🇦 (@ChrisMcArdle1) reported from Vancouver, British Columbia

    @freedomsupport is there an issue with mobile data? I have seem to have lost mine? I can call and text but no mobile data.

  • edward_cho_66 edward cho (@edward_cho_66) reported from Vancouver, British Columbia

    @FreedomMobile I can't log into my account right now and can you please help me out with this thanks

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • richard_vickery Richard Vickery (@richard_vickery) reported

    @freedomsupport meaning that you're stupid, because you won't take the time to educate yourselves on what is, or will be, incorporated in the devices, especially the new ones?

  • sanuzi sanuzi (@sanuzi) reported

    @freedomsupport how do i disable my voice mail greeting? i don't want any greeting. it seems like i cant do it. even when i make my greeting inactive, there's still one when someone calls my number. please help

  • RantingCanadian Darryl J. Woytkiw (@RantingCanadian) reported

    @freedomsupport Not at your prices sorry dropped calls cost me big money. It is bad enough cell phone service in Canada is over priced I am not going to pay over priced and sub standard. But good luck out there.

  • kelownagurl 🇨🇦 Barb aka Kelownagurl 😷💉💉 (@kelownagurl) reported

    @ride_rd @FreedomMobile Good to know. I switched to Public Mobile a month ago and have been very happy with it so far, despite it being a 3G network. half the price of Telus too.

  • pblagojevic Predrag Blagojevic (@pblagojevic) reported

    Hi @FreedomMobile, yesterday I purchased a 6mth prepaid plan and just today learned that your network doesn't cover even the very urban neighborhood of Steveston in Richmond, BC. Is it possible that there is no cancellation/refund available?

  • MayankY11 Mayank Y (@MayankY11) reported

    @FreedomMobile 1/2..I bought a phone outright from a Freedom store, without a connection. And now Freedom is trying their best to not unlock that phone. Have spoken to atleast 5 cust. care reps and everyone gives a different solution which were proven wrong later.

  • NiceSegue 🇨🇦Nice Segue🍁 (@NiceSegue) reported

    Anyone else @freedomsupport having problems with your @FreedomMobile phone service in Toronto today?

  • Mahonzzzz - (@Mahonzzzz) reported

    @freedomsupport Every time there’s clouds your service goes to ****. Not to mention if I leave a major city I have **** all for reception. Your service is a joke.

  • RantingCanadian Darryl J. Woytkiw (@RantingCanadian) reported

    @FreedomMobile Problem isi would never pay what you charge for services given your poor coverage and unreliable services About 6 people I work with are with you and I was years ago Dropped calls even in the city, poor service and hardly work out site the City Virgin Bell Telus and Rogers work

  • thornee4 keith thorne (@thornee4) reported

    @FreedomMobile An extra $300!!! Thanks for the “free upgrade”. Customer service won’t help....I was fine waiting out my contract. This is the crap Bell does and why I left. It’s dishonest.