Freedom Mobile Outage Report in Richmond, British Columbia
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (47%)
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Phone (36%)
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Total Blackout (8%)
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Wi-fi (5%)
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TV (3%)
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E-mail (1%)
Live Outage Map Near Richmond, British Columbia
The most recent Freedom Mobile outage reports came from the following cities: New Westminster, Vancouver, North Vancouver and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 New Westminster |
TV | |
| New Westminster |
Internet | |
| Vancouver |
Phone | |
| Vancouver |
Phone | |
| Vancouver |
Internet | |
| Vancouver |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
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Tracy ترايسي
(@tracyglennYVR) reported
from
Burnaby, British Columbia
I will never make the mistake of going with a lower cost cell provider again. 3 days and still my phone cannot receive calls. I've lost all faith in @FreedomMobile
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Brady Patterson
(@bradypatterson) reported
from
Vancouver, British Columbia
@FreedomMobile, your #techsupport is woefully inadequate and absolutely terrible. The only redeeming quality they had was how polite they were. Thankfully you have knowledgable team at your kisoks that can figure things out.
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Moke
(@mykeymause) reported
from
North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
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동진 DAVID 김
(@djddjk) reported
from
Vancouver, British Columbia
@freedomsupport It's been a one month actually there's serious issues maybe three or four issues.. another issue... It's been over a year and another one maybe about six months the latest one is about a month I can't tell every detail here in Twitter but I want to do it I'll wait for that moment
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Michael Malone
(@princeof416) reported
from
Grandview-Woodlands, British Columbia
@virginmobilecan 🛰 Fix your broken network! Not even @FreedomMobile has outages this long! #FixVM #VirginMobileOutage
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Dallas Groot
(@iamgroot11) reported
from
Grandview-Woodlands, British Columbia
So my experience with roaming with @FreedomMobile, why does throttling when roaming suck so much, the latency was really shitty, and in a city like Ottawa, service was really bad. Montreal was kinda okay, it worked and managed to get 200mb free.
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V
(@vidursh) reported
from
Burnaby, British Columbia
Lemme rephrase yall shut my shit down, yall wont pick up the phone and the live chat and whatsapp dead. HOW IN GODS NAME AM I SUPPOSED TO FIGURE THIS OUT. IVE BEEN WAITING SINCE 930AM @FreedomMobile @freedomsupport
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Porky's Food Truck
(@FoodPorky) reported
from
North Vancouver, British Columbia
@freedomsupport Freedom sucks and I demand a refund on this month bill why do I pay $70 when I can't use my phone.
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N☆SING☆
(@choddeii) reported
from
Vancouver, British Columbia
@freedomsupport @306amazingalex Network is not good. Lots of dead zones in the city of Vancouver. I go to Chilliwack BC once a week. No service at all past Abbotsford for me. No cell service no data. Absolutely bs.
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Mixers & Elixirs
(@ShrubLoveYVR) reported
from
Vancouver, British Columbia
Worst EVER experience with @Bell! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...
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Josh Rimer (Mr. Gay Canada 2019)
(@JoshRimer) reported
from
Vancouver, British Columbia
@alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄
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Shaun Mazzocca
(@ShaunMazzocca) reported
from
Vancouver, British Columbia
@freedomsupport My service - data and wifi - has been terrible all day. Low bars, files aren’t loading, and calls are fuzzy.
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Adam Dymitruk 🇨🇦
(@adymitruk) reported
from
Vancouver, British Columbia
@freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.
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Tom Beith
(@Tbeithnow) reported
from
Richmond, British Columbia
@FreedomMobile I’ve enjoyed my service for a few years now but need more data. You were offering a larger data package . If I can get the 20gb that would be great otherwise I’ll have to look elsewhere
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Mixers & Elixirs
(@ShrubLoveYVR) reported
from
Vancouver, British Columbia
Worst EVER experience with @Bel! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...
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Dallas Groot
(@iamgroot11) reported
from
West End, British Columbia
Hey @freedomsupport @FreedomMobile if you are investing so much money on expanding your network, I’m sure you can afford someone to write a decent app that you know isn’t a web version that asks me for my password each time and takes minutes to load. Yours, a paying customer.
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Southsider Tom
(@southsidertom) reported
from
Vancouver, British Columbia
@RobHodkinson @FreedomMobile I have six lines with @FreedomMobile - Not bad except some spots while camping and out in the boonies - Bill is around $385 a month with 3 tabs running
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Arturo Mendez 🇲🇽🇨🇦
(@arturomendz) reported
from
Vancouver, British Columbia
@FreedomMobile is charging me for no reason almost 2 times more what I usually #pay per month. I called #customerservices and they're the #worst! So, I'm ready to go to @Fidomobile #TODAY, I'm tired of how #freedommobile is dealing with this kind of cases.
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edward cho
(@edward_cho_66) reported
from
Vancouver, British Columbia
@FreedomMobile I can't log into my account right now and can you please help me out with this thanks
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Jeremy Reah
(@mjreah) reported
from
Vancouver, British Columbia
@freedomsupport Your customer service is shockingly bad. First time my wife called to address a billing question and customer service didn’t listen and try to solve issue and was belligerent😤topped off by disconnecting. Sadly, Can’t recommend Freedom anymore.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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BLM✊🏿✨ & ACAB 🖕🏻
(@AlahnaMK) reported
@freedomsupport Do you understand the word cash? I’m paying cash for a reason. My bank account is currently having issues. I don’t have a card to use right now. A fee for cash payments is discriminatory to lower income people too. Drop the fee. I shouldn’t have to pay extra to use it.
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walid
(@wasaleh) reported
@FreedomMobile very bad experience with your support team. being a customer for 12 years ! and was not just treated badly, the agent insisted that i am not authorized on my own account ! and without my consent locked me out !
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Jessica
(@LonghugJessica) reported
@freedomsupport This is not a one-time payment, you are on financial support now until you are richer than a retail company
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Patrick Cartlidge
(@r3quiredreading) reported
@freedomsupport I would, but when I need to send a message about this problem, there’s either ‘No Service’ or you throttle my data.
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Artur Langu
(@ArturLangu) reported
@FreedomMobile customer service hangs up the phone while asking for support.
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Anil K Thakur
(@codeanil1) reported
Hey @freedomsupport @FreedomMobile My account +1 226 5078470 is billed Incorrectly. Payment deducted from my credit card automatically. While talking with Support They said Your refund is processed and you will get back within 5 working days. It's been 10 days but no resolution.
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Luke McPherson
(@lukemteacher) reported
Hi @freedomsupport - is there a service outage in North York? We have no phone service here.
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💕~Deb~💕🇨🇦🇬🇧
(@80sgirlforever) reported
@freedomsupport Any problems for MMS today? I can't send or receive all of a sudden
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bikku
(@bikku88) reported
@freedomsupport Got horrible experience with the call centre lady who actually hung up on me when told she didn’t do her due diligence. Tried to rip me off big time
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Jordan Jonah
(@JordanJonahOF) reported
I've now been disconnected FOUR TIMES on The @FreedomMobile website trying to order a sim card and sign up for services. I'll literally be in the middle of typing a message and they disconnect. Piss poor customer service, AWFUL first impression. Total disregard for new customers