Freedom Mobile Outage Report in Richmond, British Columbia
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
Problems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
- Internet (57%)
- Phone (31%)
- Total Blackout (6%)
- Wi-fi (5%)
- E-mail (1%)
- TV (1%)
Live Outage Map Near Richmond, British Columbia
The most recent Freedom Mobile outage reports came from the following cities: Burnaby, Vancouver, North Vancouver, and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Burnaby
|
Total Blackout | 11 days ago |
|
Vancouver
|
Phone | 16 days ago |
|
Vancouver
|
Internet | 27 days ago |
|
Vancouver
|
Internet | 27 days ago |
|
Vancouver
|
Internet | 1 month ago |
|
Vancouver
|
Internet | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
-
edward cho (@edward_cho_66) reported from Vancouver, British Columbia@FreedomMobile I can't log into my account right now and can you please help me out with this thanks
-
Bipolarhitchhiker (@danddrost) reported from Burnaby, British Columbia@FreedomMobile Lousy company, lousy coverage. Make offers and deals they have no intention of honoring. Customer service is low level and uninformed
-
Adam Dymitruk 🇨🇦 (@adymitruk) reported from Vancouver, British Columbia@freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.
-
Mixers & Elixirs (@ShrubLoveYVR) reported from Vancouver, British ColumbiaWorst EVER experience with @Bell! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...
-
Mixers & Elixirs (@ShrubLoveYVR) reported from Vancouver, British ColumbiaWorst EVER experience with @Bel! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...
-
Tom Beith (@Tbeithnow) reported from Richmond, British Columbia@FreedomMobile I’ve enjoyed my service for a few years now but need more data. You were offering a larger data package . If I can get the 20gb that would be great otherwise I’ll have to look elsewhere
-
Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia@FreedomMobile This company has terrible service and does not honour their " deals". Lousy customer service too
-
Southsider Tom (@southsidertom) reported from Vancouver, British Columbia@RobHodkinson @FreedomMobile I have six lines with @FreedomMobile - Not bad except some spots while camping and out in the boonies - Bill is around $385 a month with 3 tabs running
-
Tracy ترايسي (@tracyglennYVR) reported from Burnaby, British ColumbiaI will never make the mistake of going with a lower cost cell provider again. 3 days and still my phone cannot receive calls. I've lost all faith in @FreedomMobile
-
Josh Rimer (Mr. Gay Canada 2019) (@JoshRimer) reported from Vancouver, British Columbia@alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄
-
Dallas Groot (@iamgroot11) reported from Grandview-Woodlands, British ColumbiaSo my experience with roaming with @FreedomMobile, why does throttling when roaming suck so much, the latency was really shitty, and in a city like Ottawa, service was really bad. Montreal was kinda okay, it worked and managed to get 200mb free.
-
Dallas Groot (@iamgroot11) reported from West End, British ColumbiaHey @freedomsupport @FreedomMobile if you are investing so much money on expanding your network, I’m sure you can afford someone to write a decent app that you know isn’t a web version that asks me for my password each time and takes minutes to load. Yours, a paying customer.
-
동진 DAVID 김 (@djddjk) reported from Vancouver, British Columbia@freedomsupport It's been a one month actually there's serious issues maybe three or four issues.. another issue... It's been over a year and another one maybe about six months the latest one is about a month I can't tell every detail here in Twitter but I want to do it I'll wait for that moment
-
Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia@freedomsupport I have not had difficulty. Your company decides to make little rules so I cannot. Even though I get sent offers right to me by mail and email. You send me offers on products you know I just bought, then deny me the offer. Really rude. I pay $200/mnth to you guys and get nothing
-
V (@vidursh) reported from Burnaby, British ColumbiaLemme rephrase yall shut my shit down, yall wont pick up the phone and the live chat and whatsapp dead. HOW IN GODS NAME AM I SUPPOSED TO FIGURE THIS OUT. IVE BEEN WAITING SINCE 930AM @FreedomMobile @freedomsupport
-
Jeremy Reah (@mjreah) reported from Vancouver, British Columbia@freedomsupport Your customer service is shockingly bad. First time my wife called to address a billing question and customer service didn’t listen and try to solve issue and was belligerent😤topped off by disconnecting. Sadly, Can’t recommend Freedom anymore.
-
⌖ Chris a fan of Bad Batch ⌖ 🇨🇦 (@ChrisMcArdle1) reported from Vancouver, British Columbia@freedomsupport is there an issue with mobile data? I have seem to have lost mine? I can call and text but no mobile data.
-
Moke (@mykeymause) reported from North Vancouver, British ColumbiaHonestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
-
N☆SING☆ (@choddeii) reported from Vancouver, British Columbia@freedomsupport @306amazingalex Network is not good. Lots of dead zones in the city of Vancouver. I go to Chilliwack BC once a week. No service at all past Abbotsford for me. No cell service no data. Absolutely bs.
-
Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia@freedomsupport Plus third party product sales tell me that if I go to your stores I will not get a deal I need to go by them to get offers, but they never have the phone I want
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
Esther (@Esther46370627) reported@freedomsupport I need help I have been trying to buy a phone for 5 hrs finally got someone on chat who cannot read English. Your phone line is down I need a human PLEASE I AM BEGGING!!!!!!
-
𝘽𝙧𝙮𝙖𝙣 𝙋𝙖𝙨𝙨𝙞𝙛𝙞𝙪𝙢𝙚 (@BryanPassifiume) reportedRidiculous. My wife had bad experience with her previous mobile provider, so I recommended @FreedomMobile. She signed up Friday — number wasn't ported until today, and now they've 'lost' her payment. Waited on hold for 1 hr. for a top up code that didn't work. Ugh.
-
Esther (@Esther46370627) reported@freedomsupport Still trying to upgrade my phone and now calling 611 and 1-877-946-3184 will not connect at all. Online chat is useless!!! Do you want business or not? @FreedomMobile @freedomsupport Help would be nice!!!
-
SungManitu/2020 (@sungmanitu2020) reported from Toronto, Ontario@freedomsupport I'm so fed up with your lack of service I will most likely switch my cellular phone needs elsewhere in 2021 ! I have had this conversation with you too many times before with no resolve to the situation of poor connection etc. I'm not going to waste anymore time.
-
AGA (@fatihce23) reported@freedomsupport I have written to your dm as well no single solution... wastage of time only
-
Paquistino (@Paquistino) reported@FreedomMobile Please explain how your $0 down 16GB plan works. I understand the 12 Pro Maxes are on backorder. Your associates in two different locations are saying that they cant guarantee me and my wife the phones when they come in. then why am i paying for it in the plans??
-
Larissa (@mzfeatherstone) reported@freedomsupport Yes, thank you. Unfortunately, I was quite dismayed by how disinterested the customer service rep and Supervisor were at actually talking me through any of the available offers. 😔 I can appreciate the level of exhaustion and stress we’re all feeling. I will look elsewhere. Thx!
-
AGA (@fatihce23) reported@whoisbrar @FreedomMobile Very sorrowful and unfortunate. As a customer I will fight @FreedomMobile in every platform
-
Sergei Goshko (@keeperlink) reported@FreedomMobile Could you please fix security issues in your system. Third time this year someone is trying to hack into my account by changing email on my freedom profile, then requesting pin reset. Your customer support only keep promising that it won't happen again...
-
Mrt (@mkelleci) reported@FreedomMobile They don't have the phone in stock so don't switch yet. And that's not the only problem. The waiting lists are just an Excel file kept by the store and not controlled centrally. So you are most likely to get the phone after all the friends and family of the store personnel.