Rogers Outage in Caledonia, Haldimand County, Ontario

For over two weeks, my grandmother has spoken with over 18 @Rogers representatives to access supports to aid with her visual impairment. Each has bounced her from rep to rep & supervisor to supervisor to follow up with what they promised to do to help.

. @RogersHelps currently at my grandmothers, a blind elderly woman, who is speaking horror stories of your customer service. I request immediate contact information for a @Rogers support person #accessibility and AODA trained before escalating this situation further. @CRTCeng

@RogersHelps I have DM’d you, but I was just talking to your online chat. There is an outage in my area for the next 4 hours.

@RogersHelps I've reached out to you already on Twitter, talked to 15 different ppl and all I get told is it's being worked on. At this point all you can do is fix my internet before Bell get's theirs up and running.

@RogersHelps @Rogers I've been waiting for 2 days to get my internet, ignite TV and home phone set up at my new home and all I'm told is to keep waiting. I need internet at home for work. Someone needs to take ownership of this problem and fix it ASAP.

I need @Rogers to check mine. It’s horrible and cuts out every 5 min. When it’s the most expensive bill in that house every month the expectation is at least for it to be decent. Bell just put lines underground in front of my house...

@RogersHelps Once again @Rogers cant offer you an actual upgrade only a plan change so they charge you more for weak ass service

@seanholladay @petermckinnon @RogersHelps I've never waited more than 15 minutes for a response. So odd

Seriously thinking of leaving @RogersHelps. Sick of the BS, loopholes, contracts, conditions, plan ect. Sure you offer Infinite plans now just as long as you qualify. Just offer it to all stop the bull shit.

Just heard that @Rogers @RogersHelps is “down globally”. That’s kind of a big deal, but no mention online from their teams. Or exactly what is down. #RogersDown 📱 🛰 nothing on @CBCNews or @globalnews either. So odd.

@RogersHelps @Middaughsome Odd how it shows the option to cancel Crave online but when I click cancel it doesn’t actually cancel. We shouldn’t have to call and wait on hold to cancel.

@OfficialDOGNews @RogersHelps I had Rodgers and found I had nothing but problems so I went back to Bell, now I'm starting to have problems with them, UGGGH

@RogersHelps I need some help with my internet...again. It keeps cutting out.

You guys, unlimited data is going to be a real thing starting tomorrow. This is huge! Thanks to @Rogers, we’ll never have to worry about running out of data or overage charges ever again! #Rogers_Partner #RogersInfinite

@RogersHelps fix your ignite TV. The streaming quality of the raptors game is garbage.

@RogersHelps and @Rogers why has no one reached out in regards to my bill being raised without consent or knowledge!! Disgusting! Been with u for 10+ years and never been offered anything to stay! Maybe it’s time to part ways! #ibetterhearfromu

@Rogers you are crooks! I have been with u for over 10years with my phone and never have been given an upgrade or anything. Finally have a great plan and u change it!! Pure garbage. U should be ashamed! Gonna take a lot to keep me now! #crooks #onewaystreet

@tshirtbae93 @mitch909 @chopstix21 @Rogers @FreedomMobile Difference for me wasn’t the price. But more Gigs. But I regret switching because of lack of signal just about anywhere I go. Specially once I leave the so called home network. No service outside of home network. Even though they said it would be covered by their partner networks

@chopstix21 @mitch909 @Rogers @FreedomMobile NOTL is one of the worst areas for any service coverage I work in that area a lot. And it’s terrible

@RogersHelps Im not effected by the @RogersHelps or @Bell_Support issue. I’m a happy @telusmobility customer. It was more just to point out that Bell and Rogers customers using @RemindHQ will not receive SMS message a key communication tool with our kids teachers but Telus clients will

@RogersHelps It’s unfortunate Rogers doesn’t acknowledge their customers have a work life and can’t offer weeknight service calls after 6 pm. @rogerstv just lost a +10 year customer.

@RogersHelps @spiritalk13 Never mind it seems to be working again

Your internet service is trash @Rogers

@RogersHelps Hi Corey, I appreciate the reply but I’m not willing to pay extra to see it on my Rogers iPhone when I already pay enough for what I get at home with my Rogers service. This is something that should be included. Something to consider.

@RogersHelps Rogers internet down in Hamilton

@Rogers your internet service is trash

@RogersHelps Hello - sent a DM a while ago but no reply yet. Please help. Thanks

@RogersHelps It was never listed as a “free promotion” anywhere or by anyone, and I know this because I asked the agent upon selecting that plan. It was a major reason in coming off a corporate plan and going solo.

@680NEWS wanna send out a notice that almost all @Rogers internet customers have no internet due to a province wide issue with their DNS server. They don’t seem to want to admit it either. #rogersDown

@RogersHelps our service is down! Can you help?

Hey @Rogers thanks for the heads up that you're no longer giving NHL Live subscriptions to customers. (and of course your NHL site is down)

@RogersHelps my nhltv app on Xbox one keeps experiencing a network error. Preventing me from watching any of tonight's games.

@mrbefussocial @RogersHelps @CRTCeng It’s such poor form to announce this 3 weeks before the season starts.

Do today I found out the watch isn’t available for @Rogers small-business plans. The way the draw arbitrary lines in the same never ceases to amaze me.

@BlueBerryNinjaX @doralboy1 @BenGoldenthal @Ken_Rosenthal @BlueJays @Rogers I just look at the evidence. 3 months out, never shows up once in Toronto or on the road, suddenly gets into rehab games. I am entitled to my opinion as are you.

@BlueBerryNinjaX @doralboy1 @BenGoldenthal @Ken_Rosenthal @BlueJays @Rogers Hindsight is awesome. I am a fan so I cheer for the team regardless. What management does or does not do really doesn't concern me, simply because they have a shit load more information than i ever will have.

@RogersHelps The division between SMH and the rest of your services is/was another source of frustration from a customer service standpoint. But thanks for getting back to me. I’ll follow up with them.

@RogersHelps, I expect to hear from you with an explanation and solution for removing that ridiculous fee from my bill. #rogers

Just opened my @Rogers bill, and to my surprise, I’ve been charged a $99 “Equipment Removal Fee” for my Smart Home Monitoring service. This fee was never communicated to me, @RogersHelps.

Okay, @RogersHelps you did it again. I was SUPER frustrated with a situation and you fixed it. You really do give the best customer service.

@nikkmclean @RogersHelps Wow this is unbelievable. I have been following your tweets to hopefully see some resolution on @Rogers part. Rogers already lost my mobile service and it looks like they are about to lose my home service too. IT CANT BE THAT HARD TO RESTORE EMAILS.... YOUR ******* ROGERS!!

@RogersHelps help me plz

@TDhillon97 @RogersHelps There is confirmed outage in our area. They say working on it and to hopefully be restorted in 4 hours or less if all goes to plan

@RogersHelps No offence, this is all broken record..just admit, your infrastructure in this area don't allow you to give "high speed internet"... #nomorerogers Can't wait to be done..

@Rogers y’all are dropping the ball on me here. How can a pre order on day one not be shipped, when people who did it yesterday got tracking. Your customer support says “wait”. Sweet. Thanks. Holding up my production here.

@Rogers I will never buy apple ever

@Rogers your infinity plan is good but after limit your speed really sucks .Its worse then 3g speed. 🙄

@Rogers lol when the new Iphone sucks so bad that you have to give it for 0$ for people to consider it!

@Bell @Rogers @shaw Hi Bell! U charged me 3 months of bills after I moved and u admitted that I did cancel service and had it on record. 10 years later and still not doing business with you :) hope you stole enuf $ from me to compensate a lifetime of #NEVERDOINGBUSINESSWITHYOU