Rogers Outage in Ancaster, Ontario

@RogersHelps having troubles with ignite TV signal on Hamilton Mountain

@RogersHelps looking to possibly upgrade my iPhone X - what is this ‘Upfront Edge’ that is mentioned?? After 20+yrs as a customer, it’s always so hard to upgrade - it’s like a punishment for retention!

@Rogers garbage company

@Rogers why is my g/f on hold for over an hour? The message said max of 15 mins! FFS GET YOUR **** TOGETHER!

@TCascagnette @RogersHelps Insane. They expect us to pay for a service that only works half the time. OR you can find a stream on the internet for free that works like a charm. No wonder why people don’t pay for cable anymore

@TCascagnette @RogersHelps Did you ever get a fix for this? I have been having the same issues. Couldn’t watch hockey last night with airplay.

@Rogers what is going on with the ignite service Hamilton mountain???

Unsure why @AppleSupport is taking so long to fix.  Apparently it’s widely known as an issue.  Kinda feel bad for @RogersHelps - if only they had said this months ago I wouldn’t be frustrated with them.

Called @RogersHelps for the umteenth time about a #visualvoicemail issue that has persisted since 2020.   And for the first time I was told it is a known @Apple issue and that @AppleSupport have been troubleshooting it all along.  Bonkers to hear that.

Called @RogersHelps for the umteenth time about a #visualvoicemail issue that has persisted since 2020. And for the first time I was told it is a known @Apple issue and that @AppleSupport have been troubleshooting it all along. Bonkers to hear that.

@RogersHelps I saw one technician came infront of my house for new connection but not for my complaint. Plz take some action on ur staff and manager who didnt call me back and rogers have no info what dispatch is doing. Dont reply with sugar coated message. Improve your company structure.

@RogersHelps mangers promised me to call at 2pm and never get a call, he told me he emailed to dispatch at 7am but at noon they didnt bother to reply even to manager. Liar Liar Liar... pathetic service.. shifting to Bell. @cityofhamilton

@RogersHelps lies lies lies ... they called me to fix my internet today at noon and they set appointment for 30th June.... is this really a big company that have no control on there service technicians

@RogersHelps Its not only fault of ur service technician its ur company fault and telling lies , i just came to know that my service scheduled for 30th June. Thats pathetic service , first they trespassed my house now they are lying on my face.

@RogersHelps I need to work and for that i am using data plus your staff asked to use data to show them what actually happened through live video. Please fix ur fault instead of making false statements @cityofhamilton

@RogersHelps Why rogers have 3rd party contractors?? I used my data and i m not goin to pay for this mnth bill for my net and cell phones plus what i lost due to ur pathtic service. It took me 3 to 4 days for ported the numbers , usually it took 20min. @cityofhamilton

@RogersHelps My rogers net stoped noon 2day and I saw cable goin 2 nxt 2 nxt house. trespased my house n aftr caling them one technician comin to fix and called that i dont hv expertise to fix, n some guy will fix tomrow at noon caled me at 6pm. switching to Bell. @cityofhamilton

@RogersHelps My rogers net stoped at 12pm today and I saw cable going to nxt 2 nxt house. They trespased my house and aftr calling them one technician comin to fix and called that i dont hv expertise to fix, and some guy will fix tomrow at 12pm. switching to Bell. @cityofhamilton

The rogers guy tresspassed our property and put someone else commectiom and cut ours. Cslled many many times, no one sent any one to resolve. They send third party men who takes bribes n do all sort of bad like trespassing etc. @RogersHelps @cityoftoronto @cityofhamilton

@RogersHelps highly disappointed by the worst service of Rogers , a guy from rogers entered our property and put someone else connection in our box and broke ours. Complaining from 6 hours, no help and we are suffering because of #rogers mistake.

It's been almost 3 days since I got power back in Ottawa after the storm but Rogers internet is still not restored. What is going on? What takes you so long to fix this issue? People are working from home and they cannot continue taking leave from work. @Rogers @RogersHelps

@RogersHelps my ignite tv service and internet have been experiencing severe latency issues, internet is slow loading web pages, tv is the worst with changing a channel can't take nearly 60 seconds , never seen this before, have rebooted modem, help please

Hey @Rogers, it in your training manual to just keep transferring customers while on the phone until they get so fed up they just hang up? Because if so, the last couple people I talked to should get a raise. I can't wait for @Bell Fibre to get installed in my neighborhood.

@CityNewsTO @Bell and @Rogers are just too expensive their service fees compared to the fees charged in the other G7 countries but their services are not great compared to the services available in the other G7 countries. Do something pls.

@Rogers your customer support and service is shameful. It is more stressful than buying a house.

@RogersHelps again service interruptions in Thornhill. Two weekends ago we did not have any internet or TV for no explanation for 3 days. This evening again! My neighbour texted me as well. So there is an issue for our area.

Hey @RogersHelps, I'm in London, southeast quarter and have been getting intermittent latency issues for the past few hours. I'll call it in tomorrow if the issue persists and prevents me from working, but thought you might want to notify the techs in case its a wider outage.

@RogersHelps @bwgreen999 Small suggestion. Maybe considering your customers have already been put out not having their service, maybe instead of putting the burden on them to chase after compensation, give everyone a credit for the time without services?

@RogersHelps You guys down in London? All my friends with Rogers are experiencing horrible service.

@RogersHelps Thanks for the corporate double talk. I’m not interested in excuses. I want results. The only service that is down in this neighbourhood is yours. Let me know when you decide to do your job. K2G 6W1