Rogers Outage in Gladstone, Ontario

@RogersHelps when is service expected to be back up?

Nobody here has been able to send or receive any calls today. No cell service at all. @RogersHelps why is this taking so long?

@Fidomobile @Rogers There is an outage, Canada wide, for both Fido and Rogers. Estimated time of return: 5pm EST.

@RogersHelps what’s going on with phone service on Mobile?

After 45 minutes of computer updates, my internet goes down. Thanks @Rogers 🙃

@RogersHelps any update on the outage?

@RogersHelps Thank you ... it’s so frustrating wanting to watch the news and not being able to. Never had this issue with legacy cable ..... EVER , but I was forced to switch when I moved !!

@RogersHelps do you offer the USA Network with your service?

@RogersHelps is there service disruption today? No wifi in my house RN.

@RogersHelps you suck! Ignite sucks. You can’t maintain our service. What am I paying almost $300 a month for? Planning to leave because you can’t keep ignite connected at night. I have been up all night and can’t keep you going. #rogersignitesucks

@Rogers you suck! Ignite at night sucks. You can’t keep us connected for even one whole night. Looking to leave soon. Why pay for such a poor service. #donewithrogersignite

@Rogers 2.5 hours in, no resolution to cell phone problems. Get a ticket and call back in 24-48 hours and maybe we will have a solution for you!!! Great service!!!

@Rogers once again worst customer support ever. Just trying to link my daughters birthday Apple Watch to cell phone. Now 2 hours in and no one can say why or how I can change my cell phone plan!!! Time to look at another provider?? Anyone got suggestions for provider in Canada?

@RogersHelps Unfortunately yes you are. Forced from cable service to digital (Ignite)

@RogersHelps @edjackman It still does not negate the fact that you will no longer offer your cable services as per my contract. You simply cannot force someone to upgrade because the company has decided they only want to offer digital services. What kind of customer service is that... ?

@RogersHelps here I am again waiting on help for service, from on person to another... I paying 90$ a month for basic tv is ridiculously expensive. What a price increase! And you treat customers like this?

Yesterday,after 25 yrs of being likely their last, loyal customer,we finally switched my moms' archaic satellite services (#Fibe isn't available in her area) from @Bell to @Rogers #Ignite🔥& couldn't be happier!Better picture, faster & reliable Wifi,& $160 cheaper!#maketheswitch

So our internet went down here in #OldSouth #ldnont for 4 hours. I just lost the majority of the ‘work day’ due to @RogersHelps. It’s not the end of the world... I’ll work into the evening to make up the time. But I’m SERIOUSlY feeling the stress. #LearnAtHome

@ShashersLife @Rogers Oof. Idii ok t know how tkk ok test outs but I suspect it’s similar. I wish they would do more to support people right now.

@RogersHelps My only issue was the link didn’t take me to an active list of outages, just a pinned forum post.

@Rogers .Did you put our conversation into a linked thread because I referenced the CRTC? This is how you treat loyal customers? Good to know. Go ahead. Do whatever you said you would do because it doesn’t really matter, you just want the money!

@RogersHelps do you have an ETA on the current Toronto outage?

@RogersHelps Rogers doesn't have a prosperous future. Decades of poor customer service, monopolization and massive margins has built massive customer resentment. As modern services like Starlink come online, and cell service is commoditized your customers will leave in droves. Loyalty = 0.

@RogersHelps why ******** is the internet service so horrible? my internet has been out for like 4 hours!

So, @Rogers , how come your customer representatives are misinforming clients and over charging them? It has happened with me and now it's happening with my friend. This is so disappointing.

@RogersHelps So instead of calling me offering compensation for the unacceptable interruption on Monday @Rogers calls and offers me an upgrade in my package for 64$ more a month what in the actual **** is going on with your company

@RogersHelps Horrible service all around I’m done with Rogers , I’m sure you can see what kind of plan I have and that you can tell me my credit but just like your services you guys are shady all I have left with Rogers is my cell phone and I will be switching that to bell too

@MasterSquid_ @RogersHelps Help him frag out and be pog don’t be cringe

@warrhaul @RogersHelps yo beast, im trying to frag out live, but your internet service is not poggers atm. Help me please

@RogersHelps yo im trying to frag out, but your internet service is not poggers atm