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Rogers

Rogers outages and service status in Kanata, Ontario

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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Full Outage Map

Problems in the last 24 hours in Kanata, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Kanata, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 54% Internet (54%)
  • 15% Wi-fi (15%)
  • 15% TV (15%)
  • 7% Total Blackout (7%)
  • 6% Phone (6%)
  • 5% E-mail (5%)

Live Outage Map Near Kanata, Ontario

The most recent Rogers outage reports came from the following cities: Ottawa, Carp, Nepean, Stittsville, Carleton Place, and Kanata.

CityProblem TypeReport Time
Ottawa Internet 14 hours ago
Ottawa Internet 15 hours ago
Ottawa Internet 22 hours ago
Ottawa Internet 2 days ago
Ottawa TV 3 days ago
Ottawa Internet 4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Kanata, Ontario

Latest outage, problems and issue reports in Kanata and nearby locations:

  • xRayFusebox
    Mark~R 🇨🇦 (@xRayFusebox) reported from Ottawa, Ontario

    @RogersHelps Thank you I have contacted support. Sadly this is a issue for my neighbourhood and there is no known cause or time frame for resolution. Ie SOP

  • whereiwalkphoto
    Where I Walk... 🇨🇦 (@whereiwalkphoto) reported from Carleton Place, Ontario

    @RogersHelps ok, thank you, I'll call them. if they can't help... then what?? 😕

  • Robkilin
    Robert Kilin (@Robkilin) reported from Ottawa, Ontario

    @Rogers Customers were promised 5 days worth of service credit. If you divide $240 by 30 = 8 *5 is 40 not 20 which is the credit I received. You may want to check your math Rogers.

  • Robkilin
    Robert Kilin (@Robkilin) reported from Ottawa, Ontario

    @Rogers @AEBT95825217 I got my bill with the credit for the outage, I'm not sure how Rogers calculates 5 days of service but a $20 credit on a $240 bill is not the cost 5 days worth of service as we were promised.

  • lebaneseogre
    me posting my Ls 🇱🇧🇵🇸 (@lebaneseogre) reported from Ottawa, Ontario

    I still can not login to @PlayStationCA network through my useless @RogersHelps supposedly fiberoptics internet. I also can not upload vids or pics on twitter? I would need to switch to data on my phone to do so. Bottom tier provider. Switching asap #rogersoutage #Rogersinternet

  • sallycthomas1
    @sallycthomas (@sallycthomas1) reported from Ottawa, Ontario

    Been a week since the big #outage. STILL having issues with reception @Rogers! What's with the freezing? No choices for low-income Canadians. #Internet4All @OttawaACORN

  • whereiwalkphoto
    Where I Walk... 🇨🇦 (@whereiwalkphoto) reported from Carleton Place, Ontario

    @RogersHelps I tried customer service at Rogers and Samsung, they both just didn't know what to do. 😕 they just said factory reset it, but I shouldn't have to do that. I need my photos in it. I think there's an actual glitch, just like the @SamsungMobile 7 that caught fire all the time.

  • ParagonCause
    PARAGON CAUSE (@ParagonCause) reported from Ottawa, Ontario

    Spoke to TekSavvy about issues post @Rogers disaster. We don't have reliable internet since then, Rogers staff comes to our house and tells us it's the 'modem' and not their network yet TekSavvy says our lines are a disaster. they are telling many customers this. @CBCOttawa @CBC

  • ctmaxime83
    Max (@ctmaxime83) reported from Ottawa, Ontario

    @RogersHelps Here in Ottawa we have a lot of lag...supposed to have a 75mps connection...only getting 15 with very high latency...cannot use netflix, crave etc...going on 3 days is pretty bad

  • christianflee
    Christian Lee (@christianflee) reported from Ottawa, Ontario

    Hey @RogersHelps - internet up and down in my area for 5 days, have called several times, now tech support says maintenance should look at it in the next few days. Why no urgency?

  • ParagonCause
    PARAGON CAUSE (@ParagonCause) reported from Ottawa, Ontario

    FYI @Rogers, our internet is stil not working. Many people still have issues. Stop pretending they are fixed, they are not.

  • xRayFusebox
    Mark~R 🇨🇦 (@xRayFusebox) reported from Ottawa, Ontario

    @RogersHelps fourth outage this week. This is getting tiresome. Katimavik/Hazeldean #kanata

  • ParagonCause
    PARAGON CAUSE (@ParagonCause) reported from Ottawa, Ontario

    Good ol @Rogers, send a 'free' Pro On the Go. Some weird dude shows up, trying to upsell us on everything but he tell us it's 20 less per line if we follow his advice. We fall for it. Get our bill today, 150$ higher and after hour with support. Nothing.

  • DarkMaple
    JohnnyCanuck (@DarkMaple) reported from Ottawa, Ontario

    Hey, fun fact! If you're using @Rogers Ignite, you're locked out of modifying your modem's #DNS settings! That means if you're still having issues connecting to certain sites, or, say, images aren't loading on Discord, you're prevented from fixing the issue!

  • whereiwalkphoto
    Where I Walk... 🇨🇦 (@whereiwalkphoto) reported from Carleton Place, Ontario

    @RogersHelps Doesn't make sense, I put down my correct password... it wouldn't let me get past that at all. it doesn't even ask which password it needs, Samsung, Google or Rogers etc. 😕 something's wrong with the phone and I even gave authority for whoever it is to access my phone.

  • techbombnews
    techbombnews (@techbombnews) reported from Ottawa, Ontario

    Were Canadians shut out of late day coverage of the @TheOpen at St. Andrews due to no broadcast rights or streaming service / app available for viewing? @RogersHelps @BellMediaPR

  • a_shaily
    Shaily Allison (@a_shaily) reported from Ottawa, Ontario

    I need help with my grandmother’s TV situation. Antenna’s won’t pick up more than 2 channels (ground floor, too far from window). Bell TV and Rogers Ignite were too complicated for her to use and too expensive. @Rogers says basic is no longer available at her address.

  • QuJinghua
    Qu Jinghua (@QuJinghua) reported from Ottawa, Ontario

    @RogersHelps Internet broke off this afternoon. They say a problem going on in this region. Any idea when it will be fixed?

  • ritah8
    Rita G. (@ritah8) reported from Ottawa, Ontario

    @Rogers there is still a problem with the internet - it’s super slow, and the ignite tv system - the picture freezes, the sound disappears. I hope you don’t think the problems have been resolved!!

  • frmerprincess
    Emma Pratt (@frmerprincess) reported from Ottawa, Ontario

    @RogersHelps I keep getting a sim failure message, any network issues?

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • gh0staholic
    uhh (@gh0staholic) reported

    @RogersHelps well hurry up god damn, cant do school work😭

  • Tammy12Step
    ᑕℍЯᎥᔕ Ᏸ⚙УᎠ (@Tammy12Step) reported

    @RogersHelps ok it’s now 5 days and your system is still not working properly WTF why am I paying such a large amount for no service ,,no imessage ,no Instagram,most calls won’t go through and it’s not my phone cause these all work when I have wifi ,,

  • KatyaMurray
    Katya Murray (@KatyaMurray) reported

    @fizz_ca Time to switch to @Rogers where real-time support would have restored my cellphone service instantly. This is truly embarrassing and unacceptable. Do better. I’ve been a loyal customer for many years.

  • greenyaly
    Alyssa Mae Lopez (@greenyaly) reported

    @Rogers so how can my brother pass his exams when your internet is not working well? We have been complaining for the past months and no improvement at all!!! If he fails, this will be your fault!!!!

  • bwgreen999
    Brian Green (@bwgreen999) reported

    @RogersHelps With the MAJOR service interruption (still no service in K2H) will Rogers be making any financial accomodation for affected users? #OttawaOutage #rogersoutage

  • Gurjind80576836
    Gurjinder (@Gurjind80576836) reported

    @Rogers @D_Ebling Wondering how long it takes to resolve tickets from Saturday mid till now at Charleswood circle, Brampton (Fletchers Meadows). Was told after holding call for over 1 hr that tickets were closed for all zonings and for further complaints there is no ETA on service restorations!

  • AureliaCotta
    Aurelia Cotta (@AureliaCotta) reported

    Bad enough I have COVID but I am stuck upstairs in my room with no cable TV, (Thanks @RogersHelps our box is still broken and the worst, crummiest “Smart” TV ever Thanks @SamsungCanada ) Seriously, we all know how bad hospital TV is…this is WORSE

  • vmarino
    Slimandnone (@vmarino) reported

    @RogersHelps @JohnMessina5 What kind of answer is that?? You think your customers are that naive? We are asking for an idea of when service may be restored? Are we looking at hours? Days? Weeks? You did not answer his question

  • huntj1283
    Jon Hunt (@huntj1283) reported

    @RogersHelps Internet has been down in Kitchener (N2G Postal code) since around 1. Any updates on when it's going back up?

  • dlister42
    D-List (@dlister42) reported

    @RogersHelps Being surrounded by Bell customers who have full service while receiving no updates as to the extent of when services will be restored is more than frustrating. While receiving text messages through out the day asking if I would like to "upgrade" my service is infuriating. SMH