Rogers outages and service status in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ottawa, Ontario

The most recent Rogers outage reports came from the following cities: Ottawa, Nepean, Bells Corners, and Gatineau.

City	Problem Type	Report Time
Ottawa	Phone	8 hours ago
Ottawa	Internet	22 hours ago
Ottawa	TV	2 days ago
Ottawa	TV	3 days ago
Ottawa	E-mail	3 days ago
Nepean	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Rogers Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Robert Kilin (@Robkilin) reported 52 seconds ago from Ottawa, Ontario

  @RogersHelps Finally Friday around 11pm got cell service yet still no internet. I should not be charged for data usage until my internet is restored.

• 
  Steven Chartrand (@StevenChartrand) reported 5 minutes ago from Ottawa, Ontario

  Why on the actual hell is “Canada’s Drag Race on two of the four Crave Channels all afternoon. I pay for movie channels, not this **** @CraveCanada @Rogers

• 
  being Aram (@armie) reported 6 minutes ago from Ottawa, Ontario

  @Rogers just so we're clear ... I've been trying to connect with a rep several times and literally been hung up on immediately after someone picked up 4 times so far after waiting on hold .... This is pretty sad customer service. Perhaps look into training your reps a bit better.

• 
  Matt Clitheroe (@matt_clitheroe) reported 10 minutes ago from Ottawa, Ontario

  @RogersHelps no service in Greenboro, Ottawa. Is there a known issue?

• 
  Corgi Durst 💙 (@shakenbridge) reported 11 minutes ago from Ottawa, Ontario

  @RogersHelps Our Ignite internet/TV are out but when I check our network status online, it says no issues in our area. I believe we’re out due to the storm and was wondering about an ETA for service restoration. Thanks!

• 
  kristy 🏳️‍🌈 kavvy (@kavmac) reported 14 minutes ago from Ottawa, Ontario

  @startca @RogersHelps can I report an outage due to an accident here for both of you? not sure if anyone’s bothered to report it yet as it happened not too long ago.

• 
  Gerald Butts (@gmbutts) reported 20 minutes ago from Ottawa, Ontario

  Against my better judgment, I got a phone with @Rogers two years ago. Never, ever, ever, ever again.

• 
  Pete Patterson, Spatial Cadet, 𝑥R Dev (@OttawaPete) reported 20 minutes ago from Ottawa, Ontario

  Anyone else in Kanata having an internet outage with @rogers cable internet? @RogersHelps

• 
  JohnnyCanuck (@DarkMaple) reported 21 minutes ago from Ottawa, Ontario

  Hey, fun fact! If you're using @Rogers Ignite, you're locked out of modifying your modem's #DNS settings! That means if you're still having issues connecting to certain sites, or, say, images aren't loading on Discord, you're prevented from fixing the issue!

• 
  techbombnews (@techbombnews) reported 26 minutes ago from Ottawa, Ontario

  Were Canadians shut out of late day coverage of the @TheOpen at St. Andrews due to no broadcast rights or streaming service / app available for viewing? @RogersHelps @BellMediaPR

• 
  Mario (@Papa_613) reported 28 minutes ago from Ottawa, Ontario

  @RogersHelps Given the number of tweets I am seeing (and as someone else mentioned), it looks like a system issue.

• 
  Franz Holtz (@TWFS) reported 29 minutes ago from Ottawa, Ontario

  Hello @RogersHelps @Rogers i reached to you yesterday to get help with my package renewal and was very disapointed in the service i recieved this time, none of my questions were answered. Can someone from management please reach out? Thank you, a long time client.

• 
  Franz Holtz (@TWFS) reported 29 minutes ago from Ottawa, Ontario

  Hello @RogersHelps ive been having issues getting solutions for my recents cable and internet bills. I havent been proposed much options: only pay more for less service. Can someone in management reach out to me? Thank you.

• 
  international Man of Mystery👑 (@kinginxavier) reported 43 minutes ago from Ottawa, Ontario

  @RogersHelps And no one from customer service is able to give me that info as to what number I am in Line

• 
  Zwanguy🎮 (@Zwanguy) reported 45 minutes ago from Ottawa, Ontario

  I feel like @Rogers is hopefully finally getting the shot they deserve... being one of the worst companies in Canada. Get ******.

• 
  李乐尧 (@lileyao1998) reported 45 minutes ago from Ottawa, Ontario

  @Rogers @RogersHelps you need to do something to help the customer solve their problem not only extend the estimate restore time. At least let us know what's the problem cause no internet. All call center rep said they had no idea why the area outage still not been fixed.

• 
  Kevin Jimena (hee·meh·nuh/Kevin fr. Bells Corners) (@11bkjimena) reported 50 minutes ago from Ottawa, Ontario

  I am experiencing internet/TV issues with @RogersHelps right now. So I have to use my data with Fizz right now to watch the @Senators game. I chatted with a @rogers agent and they said that there is congestion on the node right now! #dedicated #GoSensGo

• 
  SamanthaLamb (@Spideewoman) reported 52 minutes ago from Ottawa, Ontario

  @Rogers I did DM and the response I just got was ‘sorry the contact info you are trying and that we don’t answer is the only way to reach us’. Literally your customer service response is ‘we can’t be reached’.

• 
  Les OReilly (@LesOReilly) reported 52 minutes ago from Ottawa, Ontario

  @Rogers 8pm on a Friday and you “reward” me as a customer to have a “partner” calling on “your behalf” to sell me something??? Seriously?? Caller ID even lists them as Rogers...

• 
  Emma Pratt (@frmerprincess) reported 52 minutes ago from Ottawa, Ontario

  @RogersHelps I keep getting a sim failure message, any network issues?

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  So Mino (@storytellrwendy) reported 2 minutes ago

  @Rogers you are a horrible service. We’re trying to cancel our account and we’ve been on hold 3 hours, re-directed by 4 different reps, and have been told it’s not possible to cancel. You’re now stealing from us. Awful customer service. Awful company.

• 
  chrisc (@nl_rock) reported 3 minutes ago

  @rogers, called to fix issues with my account? Go through the hoops of getting to right department only to be told busy to accept my call??? Sounds good for communication company. It was to cancel a service so I understand why its so busy #poorservice

• 
  Karl (@KennedyKreep) reported 4 minutes ago

  @RogersHelps So let me get this straight? You’re telling me to pay the exorbitant fees until a better fee comes along? If it ever does?? yet if I cancel, come back say a year later I can save big-time money? What kind of retention is that?

• 
  Shawna R (@shawna_r80) reported 6 minutes ago

  @RogersHelps After waiting on hold 2 hours, we got disconnected and he never called me back. No service ticket number for me to check.

• 
  Rossco (@Rossco404) reported 8 minutes ago

  @rogers internet is the worst thing ever. Absolute garbage

• 
  Mitch Lafon (@mitchlafon) reported 11 minutes ago

  @kristineortisi @Rogers There is a hack… choose the French option. That they answer right away. If you speak French great; if not, they will transfer you to an English speaking customer service rep…

• 
  Ryan Hibbs (@rhibbsy) reported 14 minutes ago

  @RogersHelps People calling me pretending to be Rogers to get me to upgrade my device. I was promised a free phone, which happens, so it sounded legit, but when I got it, they insisted I not call Rogers. Now I'm just trying to return the phone and cancel the order. I have their info.

• 
  Medeiros M (@Medeiro34452245) reported 16 minutes ago

  @SolitaireJeff @Rogers When light is red or green it's rogers problem not mine and this has been happening since may Just getting fed up cause it happens on a daily basis, I live in the carlingwood area and I don't understand why Just fix the problem

• 
  Norm Ally (@Norm_Ally12) reported 22 minutes ago

  Why is @Rogers so bad lately . Dropped calls, slow data, late/delayed incoming messaging? Despicable considering the cost of their services

• 
  James Burnell (@uxridge_james) reported 24 minutes ago

  Dear @Rogers you lied to me and said the people calling 3 times a day to switch to Roger’s don’t work for you. Finally someone was honest and said you have to many agents and they can’t keep track. Please fix your **** I’m tired of the constant harassment. #rogerssucks