Rogers outages and service status in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ottawa, Ontario

The most recent Rogers outage reports came from the following cities: Ottawa, Bells Corners, Nepean, and Gatineau.

City	Problem Type	Report Time
Ottawa	TV	5 hours ago
Ottawa	Internet	8 days ago
Ottawa	Internet	8 days ago
Ottawa	TV	8 days ago
Bells Corners	Wi-fi	9 days ago
Ottawa	Wi-fi	13 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Rogers Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Max (@ctmaxime83) reported 15 seconds ago from Ottawa, Ontario

  @RogersHelps Here in Ottawa we have a lot of lag...supposed to have a 75mps connection...only getting 15 with very high latency...cannot use netflix, crave etc...going on 3 days is pretty bad

• 
  JEM (@JEM19126745) reported 3 minutes ago from Ottawa, Ontario

  @Rogers poor service ( or no service) to Long Term Care

• 
  Jet-Senator 🏒 ✈ (@That80sG) reported 6 minutes ago from Ottawa, Ontario

  @Sportsnet aka @Rogers dumping local shows out west to bring in more Toronto based content is the very reason their licenses should be challenged immediately after they're due for renewal. Enough shoveling Toronto's garbage across Canada.

• 
  Dustin Gavin (@WeakTimeRunning) reported 8 minutes ago from Ottawa, Ontario

  Hey, @Bell @Rogers. I'm unable to talk to my parents in Prince Edward Island due to damage caused by #hurricanFiona. Please do your best to get them and everyone else connected to your networks. Thank you.

• 
  Rita G. (@ritah8) reported 12 minutes ago from Ottawa, Ontario

  @Rogers there is still a problem with the internet - it’s super slow, and the ignite tv system - the picture freezes, the sound disappears. I hope you don’t think the problems have been resolved!!

• 
  Nas Eldjazair (@vivadz2011) reported 15 minutes ago from Ottawa, Ontario

  Hey @Rogers, I was wondering if your technicians are well trained because I never seen people with less jugement then them!

• 
  Rick Haga (@RickHgr) reported 19 minutes ago from Ottawa, Ontario

  @RogersHelps Ignite TV keeps going on and off for the past two hours, is there a network issue somewhere?

• 
  KK👨‍🦼🌈+ (@livingklife) reported 23 minutes ago from Ottawa, Ontario

  Every time you go to see your bill and the MyRogers app is down you should get $10 off your bill this is like the third time I've gone to look to see can't get in is down for maintenance again! @RogersHelps

• 
  BippinQueen (@BippinQueen) reported 24 minutes ago from Ottawa, Ontario

  @RogersHelps love getting mixed messages from your online outage site...I just want my internet that I pay for back 😭

• 
  @sallycthomas (@sallycthomas1) reported 31 minutes ago from Ottawa, Ontario

  People on assistance screwed again! @Rogers the only company offering low-cost internet for folks on social assistance & it's down again! Thanks for nothing! 🤬

• 
  PARAGON CAUSE (@ParagonCause) reported 33 minutes ago from Ottawa, Ontario

  Good ol @Rogers, send a 'free' Pro On the Go. Some weird dude shows up, trying to upsell us on everything but he tell us it's 20 less per line if we follow his advice. We fall for it. Get our bill today, 150$ higher and after hour with support. Nothing.

• 
  Ryan (@cliffyryan22) reported 43 minutes ago from Ottawa, Ontario

  @RogersHelps a long time ago we broke up. I’m feeling really bad about this now that @Bell_Support has taken advantage of me. I thought they were different, I was so wrong. Can you have me back? I want to keep my number. Bell can’t take that away from me. #grassisnevergreener

• 
  Corgi Durst 💙 (@shakenbridge) reported 43 minutes ago from Ottawa, Ontario

  @RogersHelps Our Ignite internet/TV are out but when I check our network status online, it says no issues in our area. I believe we’re out due to the storm and was wondering about an ETA for service restoration. Thanks!

• 
  kristy 🏳️‍🌈 kavvy (@kavmac) reported 49 minutes ago from Ottawa, Ontario

  Welp. Looks like no streams going forward until @Rogers runs us a new cable. Hopefully the temporary fix the tech implemented today means I’ll be able to work uninterrupted this week. The constant disconnects are more than a little obnoxious.

• 
  🇨🇦 GeorganneB 🇺🇸 (@georganneb) reported 51 minutes ago from Ottawa, Ontario

  @RogersHelps I'm waiting for the form you said you'd send. Pretty damn slow.

• 
  international Man of Mystery👑 (@kinginxavier) reported 51 minutes ago from Ottawa, Ontario

  @RogersHelps And no one from customer service is able to give me that info as to what number I am in Line

• 
  BippinQueen (@BippinQueen) reported 52 minutes ago from Ottawa, Ontario

  @RogersHelps I've already been told it's an outage by a customer service agent 5 hours ago, but your site still isn't updated.

• 
  mightyboink (@mightyboink) reported 54 minutes ago from Ottawa, Ontario

  @RogersHelps internet line just got cut, help please!:)

• 
  Charlene Davidson (@mscdavidson) reported 58 minutes ago from Ottawa, Ontario

  @Rogers We have been long time customers since 2004. We moved to our new home in December 2020 and have been waiting for #newFiberOptics to be blown to our place. Technicians have come a number of times to make “quick fixes” but nope it doesn’t help. Now we have (1/3)

• 
  @sallycthomas (@sallycthomas1) reported 60 minutes ago from Ottawa, Ontario

  Been a week since the big #outage. STILL having issues with reception @Rogers! What's with the freezing? No choices for low-income Canadians. #Internet4All @OttawaACORN

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jess Gibbons (@JG_GizmoJones) reported 4 minutes ago

  @RogersHelps I am trying to change/add a new service to my bundle. It shouldn’t be totally impossible for me to speak to someone to get this done. I have tried multiple times a day for four days. When I clicked that I wanted a new service, I immediately got someone who said he couldn’t help

• 
  Ingrid Turk• (@Knittingrid) reported 4 minutes ago

  @JayJanower @Rogers Wow, things must be dire over there if the volume of calls is that bad.

• 
  Dennis Aligned (@DennisAligned) reported 5 minutes ago

  @JayJanower @Rogers Just call and say your a new customer and they will send you to customer service very quickly

• 
  Angela Mason (she/her) (@_AngelaMason) reported 5 minutes ago

  @Rogers Rogers-Shaw internet is down in Vancouver. The chat function is useless for reporting it.

• 
  Pam Fulford🫐🇨🇦 (@Pam709NL) reported 6 minutes ago

  @Rogers you seem to have inserted an unnumbered channel between 20 and 21. Now when I talk into my remote and ask it to go to channel 20 so I can watch CBC News Network, it doesn’t know what to do. No big deal. I can type in 20 but just find it an odd thing to have done.

• 
  THE ensanimal (@ensanimal) reported 6 minutes ago

  @RogersHelps I guess it makes it harder to cancel your services if they won't let you speak with anyone.

• 
  roodawakening (@rood1983) reported 12 minutes ago

  @alancross @Rogers the only time they want to talk is when you cancel service, then they’ll call you 3 or 4 times a day….

• 
  Rick Young (@YoungerGolf) reported 13 minutes ago

  Dear @Rogers, Your Ignite service has dropped five times today already. How many more re-starts am I going to have to put up with?? And why am I paying for this??

• 
  Harriet 🦋 (@longlivetay_) reported 15 minutes ago

  @Rogers @RogersHelps been trying to get tech support to help me since 6pm. What gives? Haven’t been able to talk to an agent all day

• 
  GQTREBOR (@gqtrebor) reported 16 minutes ago

  @RogersHelps your phone system sucks #feedback ******* just hangs up on me time to switch to Telus