Rogers outages and service status in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ottawa, Ontario

The most recent Rogers outage reports came from the following cities: Ottawa, Nepean, Bells Corners, and Gatineau.

City	Problem Type	Report Time
Ottawa	TV	11 hours ago
Ottawa	E-mail	14 hours ago
Nepean	Internet	2 days ago
Ottawa	TV	2 days ago
Ottawa	TV	4 days ago
Ottawa	Phone	8 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Charlene Davidson (@mscdavidson) reported 19 seconds ago from Ottawa, Ontario

  NO internet. We are still connected to our neighbors and waiting for the #Fiberoptics to be blown. We have someone coming but NOT until July 6! How disappointing! Our neighbor called @Rogers to fix their security system and someone came the same day (July 1). This is fair? (2/3)

• 
  TF Doyle (@cf_td3) reported 4 minutes ago from Ottawa, Ontario

  @Rogers @RogersHelps Going to try this method as your customer service online and calling in is VERY unacceptable and I've been waiting on both options for over 30 mins. Or your avoiding people you are aware you are robbing from... #answerthecall

• 
  SamanthaLamb (@Spideewoman) reported 5 minutes ago from Ottawa, Ontario

  @Rogers I did DM and the response I just got was ‘sorry the contact info you are trying and that we don’t answer is the only way to reach us’. Literally your customer service response is ‘we can’t be reached’.

• 
  BippinQueen (@BippinQueen) reported 20 minutes ago from Ottawa, Ontario

  @RogersHelps I've already been told it's an outage by a customer service agent 5 hours ago, but your site still isn't updated.

• 
  Lonely Boy (@lonelyboyxxo) reported 28 minutes ago from Ottawa, Ontario

  I been needing a phone upgrade but @Rogers doesn’t want to cooperate- so much for being a loyal customer dawg 😭

• 
  Sandra D 💕🦋 (@sandrainottawa) reported 30 minutes ago from Ottawa, Ontario

  @RogersHelps My bill recently increased to an amount I can’t afford ($250?!?). I will admit I was not paying attention and trusted too much in my auto-pay process- but I certainly would never have thought my bill would DOUBLE for no reason. When I called in to change my plan

• 
  kristy 🏳️‍🌈 kavvy (@kavmac) reported 31 minutes ago from Ottawa, Ontario

  @RogersHelps by any chance do you have someone available to help troubleshoot an internet problem and schedule a tech for a business at a residential address account?

• 
  Arron A. Fishbain (@AFishbain) reported 32 minutes ago from Ottawa, Ontario

  @RogersHelps thank you Cooper at Roger's Helps. Resolved the disaster of service by customer service phone call. Way to go!

• 
  Matt Clitheroe (@matt_clitheroe) reported 34 minutes ago from Ottawa, Ontario

  @RogersHelps no service in Greenboro, Ottawa. Is there a known issue?

• 
  Vive sine timore (Live Fearlessly) (@Joseph2653) reported 37 minutes ago from Ottawa, Ontario

  @RogersHelps One simple Set top TV device is viewable on my network yet I have to call to activate it. Left messages all weekend long and now going on to hour #2 on hold for ‘specialist’. 😡😡😡😡😡fknrogers

• 
  J.C. Beecroft (@jcbeecroft) reported 38 minutes ago from Ottawa, Ontario

  @morganArseCan @Bell Not much better service with @Rogers either... not sure why these big name companies don’t get it yet! #CustomerService

• 
  JohnnyCanuck (@DarkMaple) reported 39 minutes ago from Ottawa, Ontario

  Hey, fun fact! If you're using @Rogers Ignite, you're locked out of modifying your modem's #DNS settings! That means if you're still having issues connecting to certain sites, or, say, images aren't loading on Discord, you're prevented from fixing the issue!

• 
  Canadian Chick 🌲🇨🇦🌎 (@feathermoss) reported 41 minutes ago from Ottawa, Ontario

  @RogersHelps is there an outage in Riverside South?

• 
  J.C. Beecroft (@jcbeecroft) reported 43 minutes ago from Ottawa, Ontario

  @RogersHelps please help me get my ignite internet back up and running. All I have is a flashing orange light. Already disconnected the power and reconnected. Same orange light.

• 
  李乐尧 (@lileyao1998) reported 45 minutes ago from Ottawa, Ontario

  @Rogers @RogersHelps you need to do something to help the customer solve their problem not only extend the estimate restore time. At least let us know what's the problem cause no internet. All call center rep said they had no idea why the area outage still not been fixed.

• 
  JEM (@JEM19126745) reported 47 minutes ago from Ottawa, Ontario

  @Rogers poor service ( or no service) to Long Term Care

• 
  Vive sine timore (Live Fearlessly) (@Joseph2653) reported 48 minutes ago from Ottawa, Ontario

  One of the reason I left @RogersHelps TV was the stupidity of the technical service and having to spend hours and hours of my time on hold waiting for equipment that is plug and play

• 
  Franz Holtz (@TWFS) reported 51 minutes ago from Ottawa, Ontario

  Hello @Sportsnet your app is not working and we cant watch the game. And its not letting me sign with my @RogersHelps @rogerstv sign in.

• 
  Robert Kilin (@Robkilin) reported 51 minutes ago from Ottawa, Ontario

  @Rogers Customers were promised 5 days worth of service credit. If you divide $240 by 30 = 8 *5 is 40 not 20 which is the credit I received. You may want to check your math Rogers.

• 
  Shaily Allison (@a_shaily) reported 54 minutes ago from Ottawa, Ontario

  I need help with my grandmother’s TV situation. Antenna’s won’t pick up more than 2 channels (ground floor, too far from window). Bell TV and Rogers Ignite were too complicated for her to use and too expensive. @Rogers says basic is no longer available at her address.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  KiTsKOrNeR (@RealKiTsKorner) reported 4 minutes ago

  So you have no person to person interaction w customer service? I have to wait until Thursday for a call back? Are you fn kidding me? @Fidomobile @Rogers

• 
  CanadianHammer🍀🇨🇦 (@WestHamCanada) reported 4 minutes ago

  @FierySharky @Rogers @Sportsnet This isn’t bad news. Hate seeing anyone losing their job but he was a real prick during Covid.

• 
  tim smitheman (@tsmitheman) reported 5 minutes ago

  @RogersHelps Please help

• 
  ec87 (@chuter87) reported 7 minutes ago

  @RealDonBradshaw @BlueJays @Rogers Are you this stupid in real life or only on here?

• 
  Kimmie G (@KimmyG6) reported 10 minutes ago

  @Kevin1141531 @RogersHelps Same!! Thanks for the advice. They literally confirmed my call back number in case we get disconnected and then I get a hang up. Just awful

• 
  evanspence (@Loveataurus) reported 13 minutes ago

  @RogersHelps How do you expect me to call into customer service for help when i been on hold for 55mins ? And don't say visit a store because i did that the other day and they said same to call customer service .

• 
  Lynn Without an E (@Moon_River05) reported 19 minutes ago

  @blu_kryptonian It's hard wired into the cable box. @Rogers does everything in their power to make sure their customers are unhappy. It's really quite incredible. They actually have an automated message that says "We are too busy to take your call, goodbye" when you call customer service. Goodbye is right!!!

• 
  Nadalie (@nadaliebardo) reported 20 minutes ago

  @RogersHelps It was down for 12 hours on Sunday. Now the middle of a Thursday. How can anyone depend on you? How can I schedule calls and trust I can even be there?

• 
  Laura Brown 🍁 (@thatgrrl) reported 22 minutes ago

  @Darth_Pingu @Rogers Labour (customer service staff included) is not cheap in Canada. They also require benefits, pensions, and so on and so on. A lot of costs to have employees in Canada. A business needs to make money beyond what their costs are.

• 
  Daniela ⚡️ (@bad__dani) reported 24 minutes ago

  @Rogers I need cancel my phone plan but im not in Canada, help!