Rogers outages and service status in Ottawa, Ontario
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Rogers generated 61 outage signals in the last 24 hours around Ottawa, including 61 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received May 15, 2:52 PM EDT.
- Internet (58%)
- Wi-fi (13%)
- Total Blackout (9%)
- Phone (9%)
- TV (7%)
- E-mail (4%)
The latest reports from users having issues in Ottawa come from postal codes K1G , K1K , K1A , K1V , K1N , K1T , K1H and K2H .
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 16: Problems at Rogers
Rogers is having issues since 02:40 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Ottawa, Ontario
The most recent Rogers outage reports came from the following cities: Ottawa, Gatineau, Bells Corners, Nepean, Orléans, and Stittsville.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa
|
Internet | 6 hours ago |
|
Ottawa
|
Wi-fi | 6 hours ago |
|
Ottawa
|
Internet | 6 hours ago |
|
Ottawa
|
Internet | 6 hours ago |
|
Ottawa
|
Wi-fi | 6 hours ago |
|
Ottawa
|
Phone | 7 hours ago |
Nearby cities with recent reports
6 recent signals
2 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
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Robert Kilin (@Robkilin) reported from Ottawa, Ontario@Rogers Customers were promised 5 days worth of service credit. If you divide $240 by 30 = 8 *5 is 40 not 20 which is the credit I received. You may want to check your math Rogers.
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Charlene Davidson (@mscdavidson) reported from Ottawa, OntarioNO internet. We are still connected to our neighbors and waiting for the #Fiberoptics to be blown. We have someone coming but NOT until July 6! How disappointing! Our neighbor called @Rogers to fix their security system and someone came the same day (July 1). This is fair? (2/3)
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being Aram (@armie) reported from Ottawa, Ontario@Rogers just so we're clear ... I've been trying to connect with a rep several times and literally been hung up on immediately after someone picked up 4 times so far after waiting on hold .... This is pretty sad customer service. Perhaps look into training your reps a bit better.
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King of Hintonburg (@PubsSr) reported from Ottawa, Ontario.@RogersHelps just a guess, have you checked whether there are compatibility issues with the Covid vaccines and your 5G network? All these folks that are now 5G chip enabled seems like most plausible issue!
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Steve Hutchings (@steve_hutchings) reported from Ottawa, Ontario@SaveitlikeSully @RogersHelps I had to do multiple reboot of my router and cable modem. Anil, what time was yours down?
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Max (@ctmaxime83) reported from Ottawa, Ontario@RogersHelps Here in Ottawa we have a lot of lag...supposed to have a 75mps connection...only getting 15 with very high latency...cannot use netflix, crave etc...going on 3 days is pretty bad
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Mark~R 🇨🇦 (@xRayFusebox) reported from Ottawa, Ontario@RogersHelps fourth outage this week. This is getting tiresome. Katimavik/Hazeldean #kanata
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mightyboink (@mightyboink) reported from Ottawa, Ontario@RogersHelps internet line just got cut, help please!:)
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Shaily Allison (@a_shaily) reported from Ottawa, OntarioI need help with my grandmother’s TV situation. Antenna’s won’t pick up more than 2 channels (ground floor, too far from window). Bell TV and Rogers Ignite were too complicated for her to use and too expensive. @Rogers says basic is no longer available at her address.
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GL1TCH_SϹΛRΞ_ (@halo_nothing) reported from Ottawa, Ontario@RogersHelps Outage in K1S 2A7? Yes or no?
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Leonard Surges (@LeonardSurges) reported from Ottawa, Ontario@RogersHelps Last Sunday, service was slow. Tech confirmed issue from head end. Tech attended. Speedtest unchanged. Service intermittent all week, worse this morning. Ottawa Glebe neighbour: same problem. Download below 5Mbps isn't unlimited Gigabit service!
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zachjackdad (@zachjackdad) reported from Ottawa, Ontario@AxskullTV @Sportsnet @Rogers has literally ruined the NHL product because of their terrible broadcast. Cannot wait until this contract is over.
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🇨🇦 GeorganneB 🇺🇸 (@georganneb) reported from Ottawa, Ontario@RogersHelps I'm waiting for the form you said you'd send. Pretty damn slow.
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Leah Ferko (@LeahOttawa) reported from Ottawa, Ontario@salty173 @RogersHelps There was also a big power outage but luckily it didn’t last long
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Vive sine timore (Live Fearlessly) (@Joseph2653) reported from Ottawa, Ontario@RogersHelps One simple Set top TV device is viewable on my network yet I have to call to activate it. Left messages all weekend long and now going on to hour #2 on hold for ‘specialist’. 😡😡😡😡😡fknrogers
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Michael Lewicki (@OttawaByMike) reported from Ottawa, Ontario@RogersHelps No. That was not my question: Why, because I pay for your internet AND I’m under 65 years of age is the option to receive paper billing removed? So if I switched my ‘net to @Bell does that mean I could receive paper billing if I cancel a service that is one of your criteria?
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B dot Black 🇭🇹 🇨🇦 (il, he/him) (@bblizak) reported from Ottawa, OntarioI hate the way @Rogers way of doing business keeps putting their customer facing employees in positions where they have to face the wrath of an angry client. Nothing is ever what they tell you with Rogers.
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PJ (@PJ_Hinton) reported from Ottawa, Ontario@RogersHelps Is there some sort of outage in riverside south (Ottawa) ?? Internet been down for a good while and service is extremely spotty ...
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Luc Bellefeuille (@lbellefeuille13) reported from Ottawa, Ontario@RogersHelps Is there service issues in Orleans Ontario?
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Omar Elamam (@OmarElamam) reported from Ottawa, Ontario@Rogers @chatrmobile its been over 3hrs now without internet service. This is affecting my ability to earn money today. How are you going to fix this??
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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CircularLogic (@CircularLogic89) reported@laurenrjacobs @RogersHelps Wireless plans and Wireless Home Phone plans are different services. They may both be 'mobile' services, but they are not the same nor interchangeable, hence the need to port the service over
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Paul Sant (@YouPulseX) reported@tobi @Rogers If a carrier update can kill tethering in traffic, the rollout needs an owner and a rollback path, not a support ticket.
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Peter 🇨🇦🇮🇹 (@PistolP50122591) reported@Rogers I’m sick and tired of my Roger’s Ignite ALWAYS going down. Wifi is working! WTF!!!! I guess it is time to call Bell
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New World Investigations (@UFO_Investigate) reported@Rogers fix your data!
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Peter 🇨🇦🇮🇹 (@PistolP50122591) reported@RogersHelps TV's are all fine. It happens on all the TV's I have. It is definitely a Rogers issue. To rectify the problem I have to unplug the ignite box and reconnect it and then it reloads and works. Sometimes I have to it multiple times.
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telasalfonso (@tuputocreador) reported@Rogers your customer service is so confusing I've been on hold for more than 1 hour waiting for an agent to help me out, then I went to your website and the help chat says that you're talking with one person, but when they text you are three different names. How come?
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Rtyu (@Rtyu1148534j) reported@RogersHelps @valzann0 Your outages are everywhere and your online chat sucks. Agents refuse to file an outage case. My internet has been out for 3 hours and it shows no outage. Outrageous service!
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Poppins 🇨🇦 (@Poppins1971) reported@RogersHelps @suresh__cp When several people say they are in Ottawa are having issues, maybe it’s not our problem, but a Roger’s issue. Yes, I have restated my modem. No, it didn’t help. Thank you.
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DidiH (@acethecat) reported@RogersHelps @uncut_jurist Neither wifi or cell service was working. Hard to check anything
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Bonnie Lee (@stitchlady) reported@RogersHelps I have reported this issue to tech-support many times. They change my equipment, then they tell me everything in my unit is fine and that there’s a problem with Service into the building. Then they say they fixed that but it’s still happening. Why?