Rogers Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• Phone (6%)
• E-mail (5%)

Live Outage Map Near Ottawa, Ontario

The most recent Rogers outage reports came from the following cities: Ottawa, Nepean, Orléans, Stittsville, Gatineau, and Kanata.

City	Problem Type	Report Time
Ottawa	TV	5 hours ago
Ottawa	Internet	2 days ago
Ottawa	E-mail	5 days ago
Ottawa	Internet	5 days ago
Ottawa	Internet	6 days ago
Ottawa	TV	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Franz Holtz (@TWFS) reported 4 minutes ago from Ottawa, Ontario

  @RogersHelps none of my french channels are playing so far today. Is there an issue?

• 
  Robert Kilin (@Robkilin) reported 7 minutes ago from Ottawa, Ontario

  @RogersHelps Finally Friday around 11pm got cell service yet still no internet. I should not be charged for data usage until my internet is restored.

• 
  Rich Thorpe (@exit716) reported 8 minutes ago from Ottawa, Ontario

  Anyone else with @RogersHelps internet having a problem with it tonight? #windstorm

• 
  Michael Lewicki (@OttawaByMike) reported 12 minutes ago from Ottawa, Ontario

  @RogersHelps No. That was not my question: Why, because I pay for your internet AND I’m under 65 years of age is the option to receive paper billing removed? So if I switched my ‘net to @Bell does that mean I could receive paper billing if I cancel a service that is one of your criteria?

• 
  李乐尧 (@lileyao1998) reported 12 minutes ago from Ottawa, Ontario

  @Rogers @RogersHelps you need to do something to help the customer solve their problem not only extend the estimate restore time. At least let us know what's the problem cause no internet. All call center rep said they had no idea why the area outage still not been fixed.

• 
  Pam Hewitt (@PamHewitt19) reported 14 minutes ago from Ottawa, Ontario

  @MonsieurStat @Rogers At least you have internet... Mine's been down since the storm!

• 
  Corgi Durst 💙 (@shakenbridge) reported 20 minutes ago from Ottawa, Ontario

  @RogersHelps Our Ignite internet/TV are out but when I check our network status online, it says no issues in our area. I believe we’re out due to the storm and was wondering about an ETA for service restoration. Thanks!

• 
  robertlendvai | (🚴🏽,🏊🏻‍♂️,🚴🏽) (@robertlendvai) reported 20 minutes ago from Ottawa, Ontario

  So @Rogers had a major national crisis yesterday and broke every rule on how to handle it. 1. Acknowledge the issue 2. Top guy / gal takes responsibility and is visible 3. Overcorrect and over communicate None of that happened. #rogersdown

• 
  Canadian Chick 🌲🇨🇦🌎 (@feathermoss) reported 23 minutes ago from Ottawa, Ontario

  @RogersHelps is there an outage in Riverside South?

• 
  Dave Connor (@DaveConnor60) reported 24 minutes ago from Ottawa, Ontario

  @RogersHelps Hi. I moved my ignite modem to another room only getting a flashing amber light now. Help!

• 
  StoneySpartan (@StoneySpartan) reported 24 minutes ago from Ottawa, Ontario

  @RogersHelps Internet not working in Nepean. Service is intermittent, is there an ETA on when it will be resolved? I've tried resetting my modem.

• 
  Christian Lee (@christianflee) reported 31 minutes ago from Ottawa, Ontario

  Our internet and wireless service has been out for ~24hrs. Surprised that @Rogers @RogersHelps hasn't published anything at all to acknowledge or provide ETA.

• 
  BippinQueen (@BippinQueen) reported 34 minutes ago from Ottawa, Ontario

  @RogersHelps I've already been told it's an outage by a customer service agent 5 hours ago, but your site still isn't updated.

• 
  robertlendvai.ΞTH | (🚴🏽,🏊🏻‍♂️,🚴🏽) (@robertlendvai) reported 35 minutes ago from Ottawa, Ontario

  @RogersHelps Any service issues in Ottawa. Reset hub several times but still won’t connect. 👋🏼

• 
  BippinQueen (@BippinQueen) reported 36 minutes ago from Ottawa, Ontario

  @RogersHelps love getting mixed messages from your online outage site...I just want my internet that I pay for back 😭

• 
  DannyOnThat (@DannyOnThat) reported 36 minutes ago from Ottawa, Ontario

  @RogersHelps WORST JOB EVER AT KEEPING US UPDATED, SO UNACCEPTABLE!!!

• 
  Kristen Buter (@butes) reported 39 minutes ago from Ottawa, Ontario

  Hey @RogersHelps . Internet has been down for 12 hours now. Can we get an ETA on when we can expect it back? I appreciate that people are working on it - but would be nice to know when. Thanks.

• 
  zachjackdad (@zachjackdad) reported 40 minutes ago from Ottawa, Ontario

  @AxskullTV @Sportsnet @Rogers has literally ruined the NHL product because of their terrible broadcast. Cannot wait until this contract is over.

• 
  Kevin Jimena (hee·meh·nuh) (@11bkjimena) reported 44 minutes ago from Ottawa, Ontario

  @RogersHelps I am having internet issues in the Bells Corners area of Ottawa.

• 
  Nas Eldjazair (@vivadz2011) reported 58 minutes ago from Ottawa, Ontario

  Hey @Rogers, I was wondering if your technicians are well trained because I never seen people with less jugement then them!

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  cody (@cody34543960) reported 6 minutes ago

  @RogersHelps fix your **** already holy ****. Days later and my connection is still dropping consistently. One more day and I’m throwing this **** in the trash and going with someone reliable. I pay way to much for your services to always disconnect

• 
  Anastasia (@Anastas10786514) reported 8 minutes ago

  @RogersHelps Please provide an email address to reach the customer service department.

• 
  Robert (@rockyw69) reported 10 minutes ago

  @RogersHelps @theonlymarques Going on day 4 . 2 1/2 hourly on hold. Lady says they know of problems. Rogers wed Anna said no outrages in my area in 24 hours. They weren't trying to watch tv in my house because it didn't work. Appears to be working right now. Fingers crossed that.

• 
  JJ (@JJimisen) reported 12 minutes ago

  @VivianBercovici @FP_Champagne @Rogers This isn't about work from home. WFH is a smart decision for people, families, organizations, and the environment. Equipment failures have nothing to do with wfh. People who fix equipment don't wfh.

• 
  看不惯 (@namedgoghsan) reported 12 minutes ago

  @RogersHelps Tomorrow change to Bell, help yourself👎

• 
  Treadmill Maschine 2.0 🇨🇦🇺🇦 (@Tread_mill37) reported 15 minutes ago

  Hey @TD_Canada I waited 40 minutes on the phone to get an NSF deleted because of @RogersHelps being **** at cell/internet. And then your rep hung up on me as she was telling me what can be done. I’m 40 minutes into the second call. Your service sucks. You suck. TD sucks.

• 
  Mian Atif (@Mianlove) reported 17 minutes ago

  @RogersHelps @adrianathompso4 Do you even had a word Shame in your system or is it gone with an outage #rogersoutage @RogersHelps

• 
  Athena (@athenasoup) reported 20 minutes ago

  @AboutRogers @Rogers It is not enough to put things as they should have been in the first place. In other words, damn right we should be credited for the days of lost service… but that is not enough. Why do businesses think that we should be pleased that we not get charged for service not rendered?

• 
  Tokenicer ✲⥃⬢ (@Tokenicer) reported 21 minutes ago

  @UtilityTheory @Rogers Who woulda thought something like that would happen to a centralized payment system?! $QNT would never 😤😤

• 
  Serbian Lady D 🇷🇸 🏴‍☠️🇨🇦 (@VojvotkinjaSRB) reported 23 minutes ago

  @RogersHelps My husband can't receive his calls since Friday. It's been 4 days! Is this third world country or what?!? You are the worst company ever! I would never ever change my service for yours! You can't restore service but you can charge pretty well!