Rogers outages and service status in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ottawa, Ontario

The most recent Rogers outage reports came from the following cities: Ottawa, Bells Corners, Nepean, and Gatineau.

City	Problem Type	Report Time
Ottawa	Wi-fi	22 hours ago
Ottawa	Internet	3 days ago
Ottawa	TV	4 days ago
Ottawa	Internet	4 days ago
Ottawa	Internet	4 days ago
Bells Corners	E-mail	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Rogers Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Patrick Leger (@Patrick_Leger) reported 2 minutes ago from Ottawa, Ontario

  Anyone else in #Orleans #Ontario having slow to no Internet issues on Rogers ? For the last few hours i thought it was our own network but this issue is before hitting the modem. @RogersHelps any known issues in this area?

• 
  Montse Zidan (@MontseZidan) reported 2 minutes ago from Ottawa, Ontario

  @RogersHelps another day, another internet outage …. Any news when the internet will be restored???

• 
  Tonia Snow (Wear A Damn Mask) (@ToothpickGirl) reported 3 minutes ago from Ottawa, Ontario

  @Rogers Never.

• 
  @sallycthomas (@sallycthomas1) reported 6 minutes ago from Ottawa, Ontario

  People on assistance screwed again! @Rogers the only company offering low-cost internet for folks on social assistance & it's down again! Thanks for nothing! 🤬

• 
  Les OReilly (@LesOReilly) reported 19 minutes ago from Ottawa, Ontario

  @Rogers 8pm on a Friday and you “reward” me as a customer to have a “partner” calling on “your behalf” to sell me something??? Seriously?? Caller ID even lists them as Rogers...

• 
  kristy 🏳️‍🌈 kavvy (@kavmac) reported 20 minutes ago from Ottawa, Ontario

  @RogersHelps by any chance do you have someone available to help troubleshoot an internet problem and schedule a tech for a business at a residential address account?

• 
  Kevin Jimena (hee·meh·nuh/Kevin fr. Bells Corners) (@11bkjimena) reported 21 minutes ago from Ottawa, Ontario

  I am experiencing internet/TV issues with @RogersHelps right now. So I have to use my data with Fizz right now to watch the @Senators game. I chatted with a @rogers agent and they said that there is congestion on the node right now! #dedicated #GoSensGo

• 
  Jet-Senator 🏒 ✈ (@That80sG) reported 24 minutes ago from Ottawa, Ontario

  @Sportsnet aka @Rogers dumping local shows out west to bring in more Toronto based content is the very reason their licenses should be challenged immediately after they're due for renewal. Enough shoveling Toronto's garbage across Canada.

• 
  Louise Ogilvie (she/her) (@LouiseOgilvie2) reported 30 minutes ago from Ottawa, Ontario

  @RogersHelps 2.5 h last night to cancel TV service at the end of the month. Now I can’t even watch tv. Spent 1.5 h on chat still doesn’t work and service can’t give me refund. This is ridiculous!

• 
  Mark~R 🇨🇦 (@xRayFusebox) reported 31 minutes ago from Ottawa, Ontario

  @RogersHelps fourth outage this week. This is getting tiresome. Katimavik/Hazeldean #kanata

• 
  Lonely Boy (@lonelyboyxxo) reported 37 minutes ago from Ottawa, Ontario

  I been needing a phone upgrade but @Rogers doesn’t want to cooperate- so much for being a loyal customer dawg 😭

• 
  Gerald Butts (@gmbutts) reported 37 minutes ago from Ottawa, Ontario

  Against my better judgment, I got a phone with @Rogers two years ago. Never, ever, ever, ever again.

• 
  kristy 🏳️‍🌈 kavvy (@kavmac) reported 38 minutes ago from Ottawa, Ontario

  @RogersHelps any chance you can help me determine why a credit check was completed without my consent on December 7th?

• 
  Sandra D 💕🦋 (@sandrainottawa) reported 40 minutes ago from Ottawa, Ontario

  @RogersHelps My bill recently increased to an amount I can’t afford ($250?!?). I will admit I was not paying attention and trusted too much in my auto-pay process- but I certainly would never have thought my bill would DOUBLE for no reason. When I called in to change my plan

• 
  Nick Simmons (@nicksimmons24) reported 44 minutes ago from Ottawa, Ontario

  @RogersHelps Email is still down since Friday. Yes, we all know that you know, but we'd like to know when you're going to fix it, you know.

• 
  Franz Holtz (@TWFS) reported 46 minutes ago from Ottawa, Ontario

  Hello @Sportsnet your app is not working and we cant watch the game. And its not letting me sign with my @RogersHelps @rogerstv sign in.

• 
  Pete Patterson, Spatial Cadet, 𝑥R Dev (@OttawaPete) reported 49 minutes ago from Ottawa, Ontario

  @RogersHelps my internet has been out since 7 am this morning in K2L2A2 area? Is this a known issue?

• 
  Steve Hutchings (@steve_hutchings) reported 49 minutes ago from Ottawa, Ontario

  @SaveitlikeSully @RogersHelps I had to do multiple reboot of my router and cable modem. Anil, what time was yours down?

• 
  Cicely McWilliam (@CicelyMcWilliam) reported 49 minutes ago from Ottawa, Ontario

  @RogersHelps what the hell is wrong with your service in Ottawa south. Every few seconds there is sound and video drop out. I have rebooted the box 2 times already. It is worse on the lower channels. VERY annoying.

• 
  Diane Fisico (@DianeFisico) reported 55 minutes ago from Ottawa, Ontario

  @RogersHelps You guys have a broken cable on Maxome Ave in North York as of this morning... neighbors don’t have cable or internet. Please send help! #RogersOutage

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tony (@Tony45190554669) reported 2 minutes ago

  Anyone else wasted more than 4 hours on hold with @Rogers and their pathetic new AI garbage? Something is wrong here.

• 
  AvrilNOTLavigne (@avrilchuk6) reported 9 minutes ago

  @JayGenXer @Rogers The worst

• 
  Ed Inburgh (@mjammer31) reported 9 minutes ago

  @JayGenXer @Rogers They are the absolute worst

• 
  Ria Riaz (@RoastedKeyboard) reported 13 minutes ago

  As much as people are relying on AI for help for customer success. Anytime you ask a question AI is like sorry we can’t help. And people are reducing front line staff Case in point @Rogers. Took me 5 hours to get in touch with a human. I tried live chat and I just got moved around 3 times and I am still waiting. AI simply isn’t there yet. Hire more people and train them or at least train your AI better please

• 
  BNKB (@banknotekb) reported 15 minutes ago

  @Rogers @Rogers I purchased the Africa Travel Pass and it doesn’t work. I was promised an update within 24 hours and received nothing. I then waited 2 more hours for a specialist, only for the chat to be ended without resolution. Can someone help before I escalate this to the CCTS/CRTC?

• 
  Adam (@Adam_LPARMY) reported 16 minutes ago

  @JayGenXer @Rogers Happened to me yesterday actually lol I was waiting for “customer care “ they really dont care at all

• 
  Salty Albertan (@FringedCanuck) reported 17 minutes ago

  @JayGenXer @Rogers Rogers is a **** company run by a pos CEO

• 
  Paul Alberstat (@alberstat) reported 19 minutes ago

  @Rogers Hey Rogers. Do you consider a customer trying to talk to technical support waiting on hold for more than 45 minutes acceptable especially when it has to do with the poor performance of your network? No one should have to wait for an hour or more to get an issue resolved!

• 
  brokencool (@brokencool) reported 27 minutes ago

  @RogersHelps Your site says nothing but your tech support message says outage - confusing - can you DM and I can share address?

• 
  Brian (@Briancobalt) reported 27 minutes ago

  I needed help switching to a new phone, the esim isn't moving. I read all self help stuff but the new and old phones just won't communicate. I tried twice with online chat, getting in the queue just to have my chat ended as soon as it was my turn. @RogersHelps