Rogers outages and service status in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ottawa, Ontario

The most recent Rogers outage reports came from the following cities: Ottawa, Gatineau, Bells Corners, Nepean, and Orléans.

City	Problem Type	Report Time
Ottawa	Internet	14 hours ago
Ottawa	Internet	2 days ago
Ottawa	Wi-fi	2 days ago
Ottawa	Internet	2 days ago
Ottawa	Internet	2 days ago
Ottawa	Wi-fi	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Rogers Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Michael Lewicki (@OttawaByMike) reported 1 minute ago from Ottawa, Ontario

  @RogersHelps No. That was not my question: Why, because I pay for your internet AND I’m under 65 years of age is the option to receive paper billing removed? So if I switched my ‘net to @Bell does that mean I could receive paper billing if I cancel a service that is one of your criteria?

• 
  robertlendvai | (🚴🏽,🏊🏻‍♂️,🚴🏽) (@robertlendvai) reported 2 minutes ago from Ottawa, Ontario

  So @Rogers had a major national crisis yesterday and broke every rule on how to handle it. 1. Acknowledge the issue 2. Top guy / gal takes responsibility and is visible 3. Overcorrect and over communicate None of that happened. #rogersdown

• 
  Steven Chartrand (@StevenChartrand) reported 3 minutes ago from Ottawa, Ontario

  Why on the actual hell is “Canada’s Drag Race on two of the four Crave Channels all afternoon. I pay for movie channels, not this **** @CraveCanada @Rogers

• 
  🇨🇦 GeorganneB 🇺🇸 (@georganneb) reported 7 minutes ago from Ottawa, Ontario

  @RogersHelps you still lie. Your customer service is a joke. On hold for the fifth time in two days. #fail

• 
  GL1TCH_SϹΛRΞ_ (@halo_nothing) reported 8 minutes ago from Ottawa, Ontario

  @RogersHelps Outage in K1S 2A7? Yes or no?

• 
  Mario (@Papa_613) reported 9 minutes ago from Ottawa, Ontario

  @RogersHelps Given the number of tweets I am seeing (and as someone else mentioned), it looks like a system issue.

• 
  Pam Hewitt (@PamHewitt19) reported 13 minutes ago from Ottawa, Ontario

  @MonsieurStat @Rogers At least you have internet... Mine's been down since the storm!

• 
  Montse Zidan (@MontseZidan) reported 18 minutes ago from Ottawa, Ontario

  @RogersHelps is the internet down in Ottawa? We cannot connect to our wifi! I can’t use data all night ….

• 
  Rick Haga (@RickHgr) reported 20 minutes ago from Ottawa, Ontario

  @RogersHelps Ignite TV keeps going on and off for the past two hours, is there a network issue somewhere?

• 
  PARAGON CAUSE (@ParagonCause) reported 21 minutes ago from Ottawa, Ontario

  Spoke to TekSavvy about issues post @Rogers disaster. We don't have reliable internet since then, Rogers staff comes to our house and tells us it's the 'modem' and not their network yet TekSavvy says our lines are a disaster. they are telling many customers this. @CBCOttawa @CBC

• 
  Dustin Gavin (@WeakTimeRunning) reported 26 minutes ago from Ottawa, Ontario

  Hey, @Bell @Rogers. I'm unable to talk to my parents in Prince Edward Island due to damage caused by #hurricanFiona. Please do your best to get them and everyone else connected to your networks. Thank you.

• 
  TF Doyle (@cf_td3) reported 26 minutes ago from Ottawa, Ontario

  @Rogers @RogersHelps Going to try this method as your customer service online and calling in is VERY unacceptable and I've been waiting on both options for over 30 mins. Or your avoiding people you are aware you are robbing from... #answerthecall

• 
  DannyOnThat (@DannyOnThat) reported 30 minutes ago from Ottawa, Ontario

  @RogersHelps WORST JOB EVER AT KEEPING US UPDATED, SO UNACCEPTABLE!!!

• 
  李乐尧 (@lileyao1998) reported 36 minutes ago from Ottawa, Ontario

  @Rogers @RogersHelps you need to do something to help the customer solve their problem not only extend the estimate restore time. At least let us know what's the problem cause no internet. All call center rep said they had no idea why the area outage still not been fixed.

• 
  kristy 🏳️‍🌈 kavvy (@kavmac) reported 40 minutes ago from Ottawa, Ontario

  @RogersHelps is there anyway you can pass along feedback for the tech driving 190296 here in Ottawa? he’s the real mvp in getting our internet and our neighbour’s internet fixed - sort of a bandaid today until a team follows up this week, but the work he did today should fix it!

• 
  Shaily Allison (@a_shaily) reported 42 minutes ago from Ottawa, Ontario

  I need help with my grandmother’s TV situation. Antenna’s won’t pick up more than 2 channels (ground floor, too far from window). Bell TV and Rogers Ignite were too complicated for her to use and too expensive. @Rogers says basic is no longer available at her address.

• 
  Vive sine timore (Live Fearlessly) (@Joseph2653) reported 44 minutes ago from Ottawa, Ontario

  Maybe get one of those @RogersHelps billionaire executives fighting over control of the company and come sit one hold like a actual customer and they may attempt to get this sh!t together #fknrogers

• 
  Ryan (@cliffyryan22) reported 49 minutes ago from Ottawa, Ontario

  @RogersHelps a long time ago we broke up. I’m feeling really bad about this now that @Bell_Support has taken advantage of me. I thought they were different, I was so wrong. Can you have me back? I want to keep my number. Bell can’t take that away from me. #grassisnevergreener

• 
  Pete Patterson, Spatial Cadet, 𝑥R Dev (@OttawaPete) reported 53 minutes ago from Ottawa, Ontario

  @RogersHelps my internet has been out since 7 am this morning in K2L2A2 area? Is this a known issue?

• 
  Charlene Davidson (@mscdavidson) reported 58 minutes ago from Ottawa, Ontario

  @Rogers We have been long time customers since 2004. We moved to our new home in December 2020 and have been waiting for #newFiberOptics to be blown to our place. Technicians have come a number of times to make “quick fixes” but nope it doesn’t help. Now we have (1/3)

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bill St. Arnaud (@BillStarnaud) reported 5 minutes ago

  @RogersHelps It’s almost impossible to get through to wireless tech support. Twitter is much more responsive. I guess I will have to switch to Starlink - too bad. Rogers was great for a while

• 
  ✡Lauren Jacobs✡ (@laurenrjacobs) reported 7 minutes ago

  @RogersHelps But it's not a new service and it literally says I can get it via live chat at the link I shared. I'm keeping the same sim card and putting it into a new device and changing my plan, much like if I bought a new phone and wanted a new plan. This is so frustrating.

• 
  ✡Lauren Jacobs✡ (@laurenrjacobs) reported 9 minutes ago

  @RogersHelps I don't have the device because customer care can't seem to help or understand what I want.

• 
  ✡Lauren Jacobs✡ (@laurenrjacobs) reported 10 minutes ago

  @RogersHelps I'm trying to switch a mobile phone to wireless home phone (which still falls under mobile) and it's just impossible. Help please!

• 
  Peter 🇨🇦🇮🇹 (@PistolP50122591) reported 11 minutes ago

  @RogersHelps TV's are all fine. It happens on all the TV's I have. It is definitely a Rogers issue. To rectify the problem I have to unplug the ignite box and reconnect it and then it reloads and works. Sometimes I have to it multiple times.

• 
  Justin Jaster (@justin_jaster) reported 21 minutes ago

  @RogersHelps I have yet to hear back from you after providing proof (images). Also, rogers is no longer taking calls due to call volume. Please don't tell me this is a localized problem when it isn't. I also want my lost productivity time compensated

• 
  Michael Mahoney (@MikeTheNavyGuy1) reported 21 minutes ago

  @gmacofglebe @RogersHelps Mine went down an hour ago for 15 minutes then the network came back. Rogers in Nova Scotia.

• 
  Paul Sant (@YouPulseX) reported 23 minutes ago

  @tobi @Rogers If a carrier update can kill tethering in traffic, the rollout needs an owner and a rollback path, not a support ticket.

• 
  diy 🇨🇦 (@cwrb) reported 23 minutes ago

  @MacDoug1 @RogersHelps if you have Bell, why did you order Rogers? can you start a Reddit post describing this problem?

• 
  Repenix (@Repenix) reported 24 minutes ago

  @RogersHelps i don't have internet, according to your outage map it should be working and there's no way for me to report the outage as there's a high volume of people already calling in.