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Rogers outages and service status in Ottawa, Ontario

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Full Outage Map
  • Rogers generated 2 outage signals in the last 24 hours around Ottawa, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • The most recent signal from this area was received Aug 24, 3:32 PM EDT.
  • 49% Internet (49%)
  • 16% Wi-fi (16%)
  • 14% TV (14%)
  • 11% Total Blackout (11%)
  • 5% E-mail (5%)
  • 5% Phone (5%)

The latest reports from users having issues in Ottawa come from postal codes K1S , K1K , K1G , K1J , K1T , K2B , K2C and K2P .

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 24: Problems at Rogers

Rogers is having issues since 11:40 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Ottawa, Ontario

The most recent Rogers outage reports came from the following cities: Nepean, Gatineau, Ottawa, and Bells Corners.

CityProblem TypeReport Time
Nepean Internet 1 hour ago
Gatineau Internet 4 hours ago
Ottawa Internet 3 days ago
Ottawa Total Blackout 3 days ago
Gatineau Internet 3 days ago
Ottawa Internet 3 days ago

Nearby cities with recent reports

Gatineau

4 recent signals

4 hours ago
Nepean

2 recent signals

1 hour ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

  • sallycthomas1
    @sallycthomas (@sallycthomas1) reported from Ottawa, Ontario

    Been a week since the big #outage. STILL having issues with reception @Rogers! What's with the freezing? No choices for low-income Canadians. #Internet4All @OttawaACORN

  • RickHgr
    Rick Haga (@RickHgr) reported from Ottawa, Ontario

    @RogersHelps Ignite TV keeps going on and off for the past two hours, is there a network issue somewhere?

  • xRayFusebox
    Mark~R 🇨🇦 (@xRayFusebox) reported from Ottawa, Ontario

    @RogersHelps fourth outage this week. This is getting tiresome. Katimavik/Hazeldean #kanata

  • RichSavarie
    Rich (@RichSavarie) reported from Ottawa, Ontario

    So has @Rogers offered up an explanation yet for why I was forced to lose out on a day of work (and therefore, a day of pay) and being incommunicado all day? All this on top of being sick with probably COVID made for a very long, terrible day.

  • halo_nothing
    GL1TCH_SϹΛRΞ_ (@halo_nothing) reported from Ottawa, Ontario

    @RogersHelps Outage in K1S 2A7? Yes or no?

  • OttawaPete
    Pete Patterson, Spatial Cadet, 𝑥R Dev (@OttawaPete) reported from Ottawa, Ontario

    @RogersHelps my internet has been out since 7 am this morning in K2L2A2 area? Is this a known issue?

  • Robkilin
    Robert Kilin (@Robkilin) reported from Ottawa, Ontario

    @Rogers Customers were promised 5 days worth of service credit. If you divide $240 by 30 = 8 *5 is 40 not 20 which is the credit I received. You may want to check your math Rogers.

  • mightyboink
    mightyboink (@mightyboink) reported from Ottawa, Ontario

    @RogersHelps internet line just got cut, help please!:)

  • vivadz2011
    Nas Eldjazair (@vivadz2011) reported from Ottawa, Ontario

    Hey @Rogers, I was wondering if your technicians are well trained because I never seen people with less jugement then them!

  • charlieinottawa
    Charlie (@charlieinottawa) reported from Ottawa, Ontario

    Safe to say @rogers is still having issues. I couldn't call earlier, but I could text. Now, I can't do either...absolutely wonderful. #Fail #rogersoutage #refundrequired

  • CicelyMcWilliam
    Cicely McWilliam (@CicelyMcWilliam) reported from Ottawa, Ontario

    @RogersHelps what the hell is wrong with your service in Ottawa south. Every few seconds there is sound and video drop out. I have rebooted the box 2 times already. It is worse on the lower channels. VERY annoying.

  • jcbeecroft
    J.C. Beecroft (@jcbeecroft) reported from Ottawa, Ontario

    @morganArseCan @Bell Not much better service with @Rogers either... not sure why these big name companies don’t get it yet! #CustomerService

  • Joseph2653
    Vive sine timore (Live Fearlessly) (@Joseph2653) reported from Ottawa, Ontario

    The worst part of course is the 2 hour wait isn’t new with @RogersHelps #fckrogers

  • PamHewitt19
    Pam Hewitt (@PamHewitt19) reported from Ottawa, Ontario

    @MonsieurStat @Rogers At least you have internet... Mine's been down since the storm!

  • LeonardSurges
    Leonard Surges (@LeonardSurges) reported from Ottawa, Ontario

    @RogersHelps Last Sunday, service was slow. Tech confirmed issue from head end. Tech attended. Speedtest unchanged. Service intermittent all week, worse this morning. Ottawa Glebe neighbour: same problem. Download below 5Mbps isn't unlimited Gigabit service!

  • a_shaily
    Shaily Allison (@a_shaily) reported from Ottawa, Ontario

    I need help with my grandmother’s TV situation. Antenna’s won’t pick up more than 2 channels (ground floor, too far from window). Bell TV and Rogers Ignite were too complicated for her to use and too expensive. @Rogers says basic is no longer available at her address.

  • frmerprincess
    Emma Pratt (@frmerprincess) reported from Ottawa, Ontario

    @RogersHelps I keep getting a sim failure message, any network issues?

  • butes
    Kristen Buter (@butes) reported from Ottawa, Ontario

    Hey @RogersHelps . Internet has been down for 12 hours now. Can we get an ETA on when we can expect it back? I appreciate that people are working on it - but would be nice to know when. Thanks.

  • phail_m
    MB (@phail_m) reported from Ottawa, Ontario

    @Rogers You have the absolute worst support line system a@d wait! Do you actually have any agents working?

  • Zwanguy
    Zwanguy🎮 (@Zwanguy) reported from Ottawa, Ontario

    I feel like @Rogers is hopefully finally getting the shot they deserve... being one of the worst companies in Canada. Get ******.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • chrshys
    Chris Hayes (@chrshys) reported

    @Rogers phone AI is just plain hanging up on me. What's going on over there guys? Fraud on my account I can't get anyone to deal with so I'm trying to cancel. Agent says, "Too busy, call back later." Comical actually.

  • CrzWildOne
    Brian ( The R3ap3R ) (@CrzWildOne) reported

    Not very happy with the service I been getting lately. Had to wait close to 2 hours to speak with someone about my account and why they suspended my data. According to them my payments are not enough and they want all or nothing. Been with rogers 25+ years with no issues with payments and now all the sudden every month my account is suspended and then they charge me $80.00 everytime to restore it and not mention the 2 months of a close to $900.00 bill because they never sent me a reminder about the promotions that ended which is why I fell behind in the first place. Need to fix this or I will be looking into other places. @RogersHelps

  • damienvermande5
    _.damien5 (@damienvermande5) reported

    @RogersHelps I’ve been on hold for 4 hours now regarding a wifi outage, can someone please contact me to resolve this asap?

  • Just_Mamma_Gee
    mamma tuch 🇨🇦🇮🇱❤️💙 (@Just_Mamma_Gee) reported

    @Rogers would get a lot less hate if a) they got rid of that awful hold music b) they introduced a call back feature @RogersHelps #torturemusic

  • frenchlefty26
    Determined Canuck (@frenchlefty26) reported

    @georganneb @Rogers As much as I hate to admit it, Bell is far superior. It may be slightly more expensive, but their service is rock solid. YMMV.

  • CCintoronto
    Cheryl (@CCintoronto) reported

    @RogersHelps @Rogers Does anyone answer your support line ever?

  • _robbyy
    The Admiral🤮🌟👨🏿‍✈️ (@_robbyy) reported

    @RogersHelps @SensSteadySteve Your outage map isn’t even working

  • odugwamen20
    OJE (@odugwamen20) reported

    @RogersHelps Estimated resolution time for the outage?

  • ladycentrist
    Lady Centrist (@ladycentrist) reported

    @JustMeJamie64 @Rogers Called last week, on hold 1hr 25mins. Agent did not resolve issue. Its absurd and unacceptable that Canadians are held hostages by these telecoms. They have no problem taking exorbitant fees from us but have issues providing the service that go along with the cost @FP_Champagne.

  • karenfamily1
    Karen (@karenfamily1) reported

    @MathesonJMT @Rogers Very poor service!