Rogers Outage Report in Nepean, Ontario
Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in Nepean come from postal codes K2J and K2G.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours in Nepean, Ontario
The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Nepean and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Rogers
Rogers is having issues since 12:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (55%)
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Wi-fi (14%)
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TV (14%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (4%)
Live Outage Map Near Nepean, Ontario
The most recent Rogers outage reports came from the following cities: Nepean, Ottawa, Stittsville, Gatineau and Kanata.
| City | Problem Type | Report Time |
|---|---|---|
 Nepean |
TV | |
| Ottawa |
Internet | |
| Ottawa |
TV | |
| Stittsville |
TV | |
| Ottawa |
TV | |
| Gatineau |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports Near Nepean, Ontario
Latest outage, problems and issue reports in Nepean and nearby locations:
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Max
(@ctmaxime83) reported
from
Ottawa, Ontario
@RogersHelps Here in Ottawa we have a lot of lag...supposed to have a 75mps connection...only getting 15 with very high latency...cannot use netflix, crave etc...going on 3 days is pretty bad
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JohnnyCanuck
(@DarkMaple) reported
from
Ottawa, Ontario
Hey, fun fact! If you're using @Rogers Ignite, you're locked out of modifying your modem's #DNS settings! That means if you're still having issues connecting to certain sites, or, say, images aren't loading on Discord, you're prevented from fixing the issue!
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Robert Kilin
(@Robkilin) reported
from
Ottawa, Ontario
@RogersHelps Finally Friday around 11pm got cell service yet still no internet. I should not be charged for data usage until my internet is restored.
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robertlendvai | (🚴🏽,🏊🏻♂️,🚴🏽)
(@robertlendvai) reported
from
Ottawa, Ontario
So @Rogers had a major national crisis yesterday and broke every rule on how to handle it. 1. Acknowledge the issue 2. Top guy / gal takes responsibility and is visible 3. Overcorrect and over communicate None of that happened. #rogersdown
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PARAGON CAUSE
(@ParagonCause) reported
from
Ottawa, Ontario
Spoke to TekSavvy about issues post @Rogers disaster. We don't have reliable internet since then, Rogers staff comes to our house and tells us it's the 'modem' and not their network yet TekSavvy says our lines are a disaster. they are telling many customers this. @CBCOttawa @CBC
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Shaily Allison
(@a_shaily) reported
from
Ottawa, Ontario
I need help with my grandmother’s TV situation. Antenna’s won’t pick up more than 2 channels (ground floor, too far from window). Bell TV and Rogers Ignite were too complicated for her to use and too expensive. @Rogers says basic is no longer available at her address.
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StoneySpartan
(@StoneySpartan) reported
from
Ottawa, Ontario
@RogersHelps Internet not working in Nepean. Service is intermittent, is there an ETA on when it will be resolved? I've tried resetting my modem.
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PARAGON CAUSE
(@ParagonCause) reported
from
Ottawa, Ontario
FYI @Rogers, our internet is stil not working. Many people still have issues. Stop pretending they are fixed, they are not.
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PARAGON CAUSE
(@ParagonCause) reported
from
Ottawa, Ontario
Good ol @Rogers, send a 'free' Pro On the Go. Some weird dude shows up, trying to upsell us on everything but he tell us it's 20 less per line if we follow his advice. We fall for it. Get our bill today, 150$ higher and after hour with support. Nothing.
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Dave Connor
(@DaveConnor60) reported
from
Ottawa, Ontario
@RogersHelps Hi. I moved my ignite modem to another room only getting a flashing amber light now. Help!
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Rita G.
(@ritah8) reported
from
Ottawa, Ontario
@Rogers there is still a problem with the internet - it’s super slow, and the ignite tv system - the picture freezes, the sound disappears. I hope you don’t think the problems have been resolved!!
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Emma Pratt
(@frmerprincess) reported
from
Ottawa, Ontario
@RogersHelps I keep getting a sim failure message, any network issues?
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DannyOnThat
(@DannyOnThat) reported
from
Ottawa, Ontario
@RogersHelps WORST JOB EVER AT KEEPING US UPDATED, SO UNACCEPTABLE!!!
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@sallycthomas
(@sallycthomas1) reported
from
Ottawa, Ontario
Been a week since the big #outage. STILL having issues with reception @Rogers! What's with the freezing? No choices for low-income Canadians. #Internet4All @OttawaACORN
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613_Me
(@613_Me) reported
from
Ottawa, Ontario
So world , how many of us are doing a mass exodus from @Rogers today now that we have service back to search out better providers. We were down 4 days in May and now this. I have been with #rogers 32 years. I AM DONE !! #ByeRogers
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Nas Eldjazair
(@vivadz2011) reported
from
Ottawa, Ontario
Hey @Rogers, I was wondering if your technicians are well trained because I never seen people with less jugement then them!
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Zwanguy🎮
(@Zwanguy) reported
from
Ottawa, Ontario
I feel like @Rogers is hopefully finally getting the shot they deserve... being one of the worst companies in Canada. Get ******.
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Rich
(@RichSavarie) reported
from
Ottawa, Ontario
So has @Rogers offered up an explanation yet for why I was forced to lose out on a day of work (and therefore, a day of pay) and being incommunicado all day? All this on top of being sick with probably COVID made for a very long, terrible day.
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me posting my Ls 🇱🇧🇵🇸
(@lebaneseogre) reported
from
Ottawa, Ontario
I still can not login to @PlayStationCA network through my useless @RogersHelps supposedly fiberoptics internet. I also can not upload vids or pics on twitter? I would need to switch to data on my phone to do so. Bottom tier provider. Switching asap #rogersoutage #Rogersinternet
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techbombnews
(@techbombnews) reported
from
Ottawa, Ontario
Were Canadians shut out of late day coverage of the @TheOpen at St. Andrews due to no broadcast rights or streaming service / app available for viewing? @RogersHelps @BellMediaPR
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Jay Gagne
(@TherealJayGagne) reported
@Rogers @RogersHelps "Regrettably, from the Social Media Team, we are unable to make or receive phone calls. If you prefer to speak with an agent, in that case, you need to call the Call center." Done that 4 times already @Rogers they put you on hold or hang up on you.
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Rilan Srikanthan
(@keepinitREALan) reported
@Fashionights The rich do whatever ******** they want. Their news orgs report on border closures to unnecessary travel for regular folk while their owners travel unnecessarily...@Rogers you suck.
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🎶Doctor🎶 Gryph Leto 🤦♂️🇨🇦 🏳️🌈 🎨
(@GryphKnight) reported
@Matt94261750 @RogersHelps I used to have sympathy for the call-centre staff. Not anymore. They _know_ the company they work for is ****, they _know_ the equipment they provide is substandard, they _know_ they have a duopoly in the market. Frack them.
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Iain
(@ThePickleicious) reported
@Rogers It has been 2+ months that I've had an open ticket because of internet issues. After not hearing anything for weeks I tried to call. Hour and 10 mins to talk to someone. Is there any point in me even wasting my energy trying to get this fixed? Or should I call @Bell ?
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Iain
(@ThePickleicious) reported
@RogersHelps I've dmed the twitter support a few times over the last 6 years of internet issues I've been having. They've never done anything productive. I'm sick of my internet constantly dropping for 5-30s every 5-10 minutes.
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𝚜 𝚝 𝚎 𝚙 𝚑 𝚊 𝚗 𝚒 𝚎
(@ssstephaaanieee) reported
from
Toronto, Ontario
@RogersHelps I've already wasted almost 6 hours of my life with you now. What can you do on twitter that they haven't been able to do on the phone? Someone was supposed to put in a special request to have a service rep come to our house today. Only to find out it wasn't submitted.
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Gauntlet1980
(@Matt94261750) reported
@RogersHelps Two cell phone accounts; 1 security service, and 1 internet service- all going to your competitors, because Roger's cannot get an install correct, and refuses to honour the dates. I hope people use your competitors. We have filed a complaint with the CRTC.
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jleo19
(@jleo191) reported
@Rogers We are Rogers customer for more 20 years.Toooo much money .Never promotions ,always more and more money for us.Waiting for my discount 3 cell plus more service.
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Iain
(@ThePickleicious) reported
@RogersHelps @CRTCeng Just out of curiosity, what other information/evidence would you require for a complaint against Rogers?
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John Paillé
(@johnpaille) reported
It's always interesting that @Bell and @Rogers always have the same promotions. Why are we content that $80/month gets us 30GBs of data month. These prices are horrible. We're paying way too much for wireless services.