Rogers Outage in New Dundee, Ontario

Closing in on 72 hours without @rogers service. A large profitable company like @rogers should have a better network deployed that can withstand a windstorm.

Why can @rogers not post outage information about their service.. it is 2022 and technology should not be a barrier. Maybe it is for @rogers!

@RogersHelps Can you fix an new and ongoing issue? I'm getting calls from peope saying they're getting those robo calls from CRA but it's my number being spoofed/call displayed. This is absolutely #annoying

@NHLLive @NHLLiveStreams horrible app, I'll cancel as all it does is loop @Rogers

@Rogers @NHL on rogers is absolutely horrible. Constant buffering with 150 Mbps Rogers cable, I pay for an app and have to watch an ad before streaming a game. Not impressed

@Rogers no tv for last half hour! Is ignite down? All channels

Hey @Rogers @RogersHelps why are you answering your phone lines, your online chat or your Twitter page. Not acceptable. Will be a former customer after 30 years if I can ever get through to you.

Hey @Rogers and @RogersHelps we have been dealing with internet disruptions all day and are not getting any response. Already chatted with a rep. We have people working from home. Not impressed. A 30 year customer soon to be a non customer!!

@Rogers Service outage in Wilmot Township. Can you provide an ETA for when you expect to have it fixed? Also, do you happen to know the root cause?

@Rogers do I have as a customer the most unreliable internet in Canada? @CRTCeng

@RogersHelps Another day of the week ending in "y" and another lie fed to me by Rogers. I was assured multiple times by phone and DM that the work order to fix my cable TV issue would be fixed by Tuesday July 13th. Just checked and all my channels are still out.

@RogersHelps Sent a DM as requested. Thanks for not responding and proving my point about your terrible customer service.

@vidman hey Dan what do you do when Sub Contractors from @Rogers Communication can't seem to be able to fix a issue with your house phone which has been down since Thursday night,look at by 3people on the weekend,still not working,talking to someone on phone doesn't help either

@RogersHelps, Rogers services not working, must be a day of the week that ends in "y." Rebooted my box and now ROD refuses to load any content and it's been over 20 minutes. Time to call Bell and listen to their offers. Their stuff may not be any better but it can't be worse.

And typically @RogersHelps is to gutless to even reply. Not only is your network a joke but your customer service is the absolute worst of any company in Canada. #FuckRogers

@RogersHelps Thanks a lot you useless *****. I need to use a mobility service to get to work. In order to secure my ride for tomorrow I need to pass Covid screening. Which I can't do because I have no ******* phone service. So now I'll be out a day's pay. T

@bertrand_boily @CarymaRules @Rogers He's an Idiot with a mega rich father. Eventually his actions will kill more people than the last Idiot with a mega rich father. #MarcoMuzzo

@RogersHelps Going on 19hours without any service. Lucky that my building uses a different internet provider. #rogersdown #rogersfail #

@RogersHelps y’all better make it right with your customers for this all day outage. @Rogers .. this is crazy.

@RogersHelps hi I’m presuming so but my no service on my cell related to your outage or should I be able to at least connect to a cell tower?

@RogersHelps I have a no RF signal error. I signed up for updates 3 times in the last 2 days and nothing. I was supposed to get an email within 24 hours.

@Rogers wondering why you guys do not service @cityofhamilton, or probably only limited areas. Lack of competition sucks and we have been losing on good deals

3) it’s not like @RogersHelps doesn’t have ALL of a customer’s contact info. You can text me offers on new phones and extra data all the time! But total radio silence on service and outage updates. #Fail on all levels…😡

@rogers and @RogersHelps - a giant communications company completely inept at communicating crisis info. Total radio silence. Like, I have all of your apps and the latest message on MyRogers is from 2018! No info on depth of the problem or when we can expect service restoration…

@Rogers Saturday our power was off for approx 12 hours. When it went out we lost our internet and Roger’s home phone but still had Roger’s cell service. After 3-4 hours our cell service went down and if there was an emergency we had no way of calling 911. This is unacceptable.

@RogersHelps @Michael71475323 I have cable with Rogers and internet with Fido. Havent had service since the storm. I assume that Rogers is aware and taking care of Fido service too. Correct?

@Rogers @hall_yve Still down

@RogersHelps any updates for the K4M area? Still down - no internet, land lines, or tv…

@RogersHelps @Rogers what’s going on with the service/internet in Ottawa? Even without power cannot access anything with data

@RogersHelps We should have received emails or automated calls regarding this. There was nothing posted online either. Brutal. You need proactive steps always prepared for Emergency. This is amateur hour