Rogers Outage Report in Silver Creek, Ontario

@wd5acr @Rogers The other person used a different name than mine when she set up the account. So it’s just the email address issue.

@JohnSterne @Rogers What a terrible business motto but when there is hardly any competition they do whatever they want to people.

My @rogers home internet been down since yesterday. Like how??? Then you ppl will have the gall to call and try to offer me “ promotions” to get more of my business

@netflix_trader @Rogers Just a horrible experience … worst I can remember

@_mcderpy @Rogers Honestly I just hung up. They are the worst ever ! Multiple people. I should send them a bill for my time. Garbage service

c’mon @Rogers it’s been 3 long days … I still have NO internet/TV service Finch Keele

@RogersHelps phone/internet down in the south Etobicoke area. Any ETA on when it will be fixed

Yet again someone has let a third party link their account to my @Rogers login. Again. This time I’m going to insist on getting info how this happened.

@RogersHelps I have been on hold waiting to talk to someone for over an hour and live chat is also telling me I need to wait. GET IT TOGETHER or I WILL cancel my service

@RogersHelps @ChrisHinman87 Hey I tried that they just transferred me to a specialist who has not come into the chat yet. Is there any way I can find out if there’s an outage that doesn’t involve a virtual assistant?

I have never seen such ridiculous customer service as @Rogers 🤯🤯🤯

Hey @RogersHelps, is there an issue with the phone support? I’ve been on hold for an hour and 20 minutes so far - no option for a callback, anything like that…

@RogersHelps North York - I have no internet+TV service for 20 hours now, will you help?

@RogersHelps my internet is so slow that the speed test asked me 3 times to retry. I tried to contact customer service and nothing. How can I get assistance?

Unacceptable Rogers. No ignite internet, tv or home phone @Rogers since Wednesday this week. Everyday I call and you say it will be fixed by 4pm. Fix it already I WFH. My entire street is affected! #rogersoutage #rogers #Toronto

Hi @Rogers - your “loyalty” customer service is everything except loyalty or customer service. After +15 years and +$ 800 monthly you lost me. Switching to a company that prioritizes us, your customers #rogers @RogersHelps

@Supermathie @wd5acr @Rogers I thought about it. I was able to unlink the account, but that account still is allowed to use my email address. And they are the email address provider and still don’t see this as anything they can fix for me.

@VallartaZaki @Rogers @RogersHelps Same here I’ve been with no internet or tv since Tuesday cause there is no signal from my ignite box like wt!

@JasonPrez686 @Rogers What a poor retention program. Shame on them

@AddoilNoccp @Rogers I won’t be a customer for long. Today was the icing on the cake.

@Rogers Why does it take posting something to social media to get your attention?? Treat your customers like you value them instead of dead beats

@RogersHelps Internet has been down in Oshawa for hours. What is going on? Will I receive a credit?

@RogersHelps Can I please get an update on my service request. I already DM'ed you. A Rogers Technician is supposed to be here between 2-4.

@RogersBiz Please check with the team on the ground, trying to help diligently for the past 6 hours or so

I’ve never had so many outages with Bell as I’ve had with Rogers this past year!! I’m working from home with two kids doing online school and my internet has been down all morning working from a hotspot is not ideal @RogersBiz @RogersHelps

. @RogersHelps is service down on Markham?

@Strugs_NotDrugs @Rogers They almost ruined my life. We tried when I was 18. Said I wasn't old enough so my mom did it. Then she didn't pay it. Turns out the account number was still under my name so it gave me bad credit. Because of their mistake I had to pay 1.5k in order to buy my house.

Ok @Rogers today is my 2nd day waiting for a tech so I can finally set up internet. The 1st one was a no show and I wasted a whole day. No call or text to confirm yesterday. No contact yet today. What is going on with your service???? Your team has one hour!

I have mixed feelings about the @Rogers purchase of Shaw. One one hand, I do the IT for a local non-profit and have had to deal with @ShawBusiness hosting for 2 years now. Never worked with a more dysfunctional company. On the other hand, Canada needs more competition.

@Rogers This is bullshit. You lot should be broken up and new licences handed out. You guys are literally every single thing wrong with modern corporations. Abort this merger and that way you'll ACTUALLY do something good for the consumer for once.