Rogers outages and service status in West End, British Columbia

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Rogers generated 1 outage signal in the last 24 hours around West End, including 1 direct report.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received May 22, 10:00 PM EDT.

Internet (58%)
Wi-fi (17%)
TV (13%)
Total Blackout (6%)
E-mail (4%)
Phone (2%)

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in West End, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in West End, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	West End	Baseline
May 22, 1:20 PM EDT	0	0	0
May 22, 1:40 PM EDT	0	0	0
May 22, 2:00 PM EDT	0	0	0
May 22, 2:20 PM EDT	0	0	0
May 22, 2:40 PM EDT	0	0	0
May 22, 3:00 PM EDT	0	0	0
May 22, 3:20 PM EDT	0	0	0
May 22, 3:40 PM EDT	0	0	0
May 22, 4:00 PM EDT	0	0	0
May 22, 4:20 PM EDT	0	0	0
May 22, 4:40 PM EDT	0	0	0
May 22, 5:00 PM EDT	0	0	0
May 22, 5:20 PM EDT	0	0	0
May 22, 5:40 PM EDT	0	0	0
May 22, 6:00 PM EDT	0	0	0
May 22, 6:20 PM EDT	0	0	0
May 22, 6:40 PM EDT	0	0	0
May 22, 7:00 PM EDT	0	0	0
May 22, 7:20 PM EDT	0	0	0
May 22, 7:40 PM EDT	0	0	0
May 22, 8:00 PM EDT	0	0	0
May 22, 8:20 PM EDT	0	0	0
May 22, 8:40 PM EDT	0	0	0
May 22, 9:00 PM EDT	0	0	0
May 22, 9:20 PM EDT	0	0	0
May 22, 9:40 PM EDT	0	0	0
May 22, 10:00 PM EDT	0	0	0
May 22, 10:20 PM EDT	0	0	0
May 22, 10:40 PM EDT	0	0	0
May 22, 11:00 PM EDT	0	0	0
May 22, 11:20 PM EDT	0	0	0
May 22, 11:40 PM EDT	0	0	0
May 23, 12:00 AM EDT	0	0	0
May 23, 12:20 AM EDT	0	0	0
May 23, 12:40 AM EDT	0	0	0
May 23, 1:00 AM EDT	0	0	0
May 23, 1:20 AM EDT	0	0	0
May 23, 1:40 AM EDT	0	0	0
May 23, 2:00 AM EDT	0	0	0
May 23, 2:20 AM EDT	0	0	0
May 23, 2:40 AM EDT	0	0	0
May 23, 3:00 AM EDT	0	0	0
May 23, 3:20 AM EDT	0	0	0
May 23, 3:40 AM EDT	0	0	0
May 23, 4:00 AM EDT	0	0	0
May 23, 4:20 AM EDT	0	0	0
May 23, 4:40 AM EDT	0	0	0
May 23, 5:00 AM EDT	0	0	0
May 23, 5:20 AM EDT	0	0	0
May 23, 5:40 AM EDT	0	0	0
May 23, 6:00 AM EDT	0	0	0
May 23, 6:20 AM EDT	0	0	0
May 23, 6:40 AM EDT	0	0	0
May 23, 7:00 AM EDT	0	0	0
May 23, 7:20 AM EDT	0	0	0
May 23, 7:40 AM EDT	0	0	0
May 23, 8:00 AM EDT	0	0	0
May 23, 8:20 AM EDT	0	0	0
May 23, 8:40 AM EDT	0	0	0
May 23, 9:00 AM EDT	0	0	0
May 23, 9:20 AM EDT	0	0	0
May 23, 9:40 AM EDT	0	0	0
May 23, 10:00 AM EDT	0	0	0
May 23, 10:20 AM EDT	0	0	0
May 23, 10:40 AM EDT	0	0	0
May 23, 11:00 AM EDT	0	0	0
May 23, 11:20 AM EDT	0	0	0
May 23, 11:40 AM EDT	0	0	0
May 23, 12:00 PM EDT	0	0	0
May 23, 12:20 PM EDT	0	0	0
May 23, 12:40 PM EDT	0	0	0
May 23, 1:00 PM EDT	0	0	0
May 23, 1:20 PM EDT	0	0	0

May 23: Problems at Rogers

Rogers is having issues since 07:40 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near West End, British Columbia

The most recent Rogers outage reports came from the following cities: Vancouver, Burnaby, Richmond, and North Vancouver.

City	Problem Type	Report Time
Vancouver	Internet	15 hours ago
Vancouver	E-mail	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	2 days ago
Vancouver	TV	2 days ago
Vancouver	Wi-fi	2 days ago

Nearby cities with recent reports

Vancouver

22 recent signals

15 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near West End, British Columbia

Latest outage, problems and issue reports in West End and nearby locations:

Sheila Morissette (@sheilamoris) reported 2 minutes ago from Vancouver, British Columbia
@RogersHelps a serious security breach occurred on my family members phone recently. Fraudster did a SIM swap - phone number ported to another company. No compensation from @rogers, no customer service . Seems they dont care
Joel Preszcator (@jpresz) reported 3 minutes ago from Vancouver, British Columbia
@Sportsnet @rogers @nhl are there plans at upgrading the Sportsnet App before the NHL season begins? It is terrible. How is this an acceptable replacement for the streamlined NHL Live App?
Tom Alexander (@_TJAlexander) reported 5 minutes ago from Vancouver, British Columbia
Any ETA on service restoration @RogersHelps ?
CodeRed333 (@3Code3Red3) reported 11 minutes ago from Burnaby, British Columbia
DEAR @Rogers Yall Gotta Get Your **** Together. THE Worse Customer Service Experience I Have Had In The 15 Years Of Being A Customer.
Jay Holtslander (@j_holtslander) reported 13 minutes ago from Vancouver, British Columbia
@RogersHelps btw your recommendation to enable Wi-fi calling didn’t help me at home in my Vancouver apartment. Was already on.
CC (@golfercruz) reported 16 minutes ago from Richmond, British Columbia
@imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.
Nic Amaya 🇺🇦🇨🇦🇨🇴 (@Nic_Amaya) reported 26 minutes ago from Vancouver, British Columbia
He it’s @Rogers down again in #yvr ????
Morgane Oger (@MorganeOgerBC) reported 27 minutes ago from Vancouver, British Columbia
@RogersHelps Oh dear I'm so sorry, I see to have missed your message today. Twitter needs more bandwidth than your throttled service allows for all customers. I'm hearing grumbles about the some way mobile carriets throttle customers. Is there better equality than in a race to the bottom?
#IndianStatus531 (@BlueCedarAngel) reported 28 minutes ago from Burnaby, British Columbia
I pay an average of $4000 annually to @Rogers for my phone bill. I've been with them for over 20 years, or when they set up shop in Vancouver BC 1/4 of the time we get treated like ****. I always think about switching then family crisis happens. #NotHappy #badservice
Kiefer Abram (@kikithekrakra99) reported 36 minutes ago from Burnaby, British Columbia
@TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps
CodeRed333 (@3Code3Red3) reported 39 minutes ago from Burnaby, British Columbia
@RogersHelps @Rogers YOU GUYS SERIOUSLY SUCK AND HAVE THE WORSE CUSTOMER SERVICE A 45 MIN WAIT DUE TO HIGH CALL VOLUMES TURNS INTO 2.5HRS AND STILL N0 ANSWER ? **** OUTTA HERE WITH THE "OH WE ARE SORRY" BULLSHIT
Kevin (@604kev) reported 40 minutes ago from New Westminster, British Columbia
@RogersHelps you're claiming service has been restored, but I cannot receive SMS messages. As a result, I cannot log into my bank because @TD_Canada solely supports SMS MFA (which is also a joke). When will your services be fully restored including SMS? Thanks.
Eric Machado (@heyericm) reported 42 minutes ago from Vancouver, British Columbia
@FidoSolutions Well, too bad then. Hey, @Rogers, bring it on!
Vasily Podgoalzin (@Rparmarr89) reported 44 minutes ago from Vancouver, British Columbia
@MonikaGul @NEWS1130 @canantifraud True story. Happened to me last month as well as I thought the text was spam. Got into my PayPal account as well. Luckily @AskPayPal and @Rogers rectified the issue within a couple hours and got my phone number back.
Jeanne (@Meanchef) reported 45 minutes ago from Burnaby, British Columbia
I have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp
kelly (@kellymanloves) reported 48 minutes ago from Vancouver, British Columbia
@RogersHelps can you confirm if 18008289828 is your Cantonese/mandarin customer service line, because my mom got from them saying they’re from Rogers not sure if it’s scam or not because online it says the # is 18007877953 and when you phone both of them
Jess (@jessicayhkim) reported 51 minutes ago from Vancouver, British Columbia
@Rogers I need to cancel phone protection on one of my lines, but can’t seem to find the right place? Please help!
Bryan Cogan (@StampieRuns) reported 55 minutes ago from Burnaby, British Columbia
@HeatherInNVan @Rogers @RogersHelps I’m w/ Fido that piggybacks the Rogers network. Have not seen any discrepancies today, but this been an issue in the past. Wifi competing with data, have to turn of wifi to get data to work.
JESSICA💋 (@keeponsmilingu) reported 55 minutes ago from Vancouver, British Columbia
@AboutRogers @RogersHelps I'm still without service!!!! It's 3:40pm (PST) 😡
Alli Bearinger 🇨🇦 (@Abearinger) reported 58 minutes ago from Vancouver, British Columbia
@alwaysfreshstef @Rogers @MapleLeafs The worst!!!!

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

Ranjan Soni (@_RanjanSoni) reported 6 minutes ago
@stitchlady @Rogers I would if I could. It is at their end. Their system needs to re-provision my wifi. I reset my network settings (just because their 'AI bot Anna' asked me). Then Anna told me that I need to call them. Called them about 4 different times and waited each time between 90-120 minutes
Soul Supplier (@soul_supplier) reported 10 minutes ago
@RogersHelps I've done this already. They last told me that I would have to update to a more expensive plan ( a business router) in order for my service to work consistently. Sounds like u guys are trying to scam
jc (@JMCInformation) reported 10 minutes ago
Have a problem with your Internet provider? #Rogers @Rogers Contact: The CCTS helps customers and small businesses in Canada resolve complaints related to mobile, home phone, Internet and television services. I'll let you know if this works.
Ahmad Babar احمد بابر (@ahmadbabar) reported 11 minutes ago
@RogersHelps Mobile outage. Phone is on emergency numbers only. No data, no calls, no text
iVu (@WhoCntrl) reported 14 minutes ago
@RogersHelps This does not help. I am the account holder who visited the store myself with all the identification still, the store executive was telling me that the so called system is saying verification declined without even verifying anything.
sparkytor (@sparkytor) reported 14 minutes ago
@RogersHelps We can’t connect cause the account is connected to a condo corp so we are in never never land. Queue just hit 62 minutes. We can’t put in the account number and since our phones aren’t with Rogers (thankfully) it doesn’t recognize number.
Gio (@giovexpo) reported 15 minutes ago
@RogersHelps How Would That Help. I Will Go In Person. Since I Bought It The Range In The House Is limited And Slow. Up Upgrafed To The Nokia 5 G Modem ,My Iphone 5 g is Faster. Why Is That.
BrianM (@briangm11) reported 15 minutes ago
@RogersHelps - First time ever, we've been stood up by your technician. Appt window was noon-4pm. No phone call either. What next? Suppose I need to spend another hour or so calling your "support" line. Ironic the only call received today was from Bell Marketing.
CrayCray (@CrayCrayRules) reported 17 minutes ago
Why is my Rogers down again!! #rogers @Rogers
Andrew d. (@Werdnah) reported 22 minutes ago
So @Rogers @RogersHelps, With us experiencing a lot of home internet issues & after being told your tech support is open until 22:00 local time when I call in well before that time your automated system ends the call because you guys aren’t willing to handle customer issues ?