Rogers outages and service status in Richmond, British Columbia

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Full Outage Map

Rogers generated 2 outage signals in the last 24 hours around Richmond, including 2 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
The most recent signal from this area was received Jul 18, 6:05 PM EDT.

Internet (73%)
Wi-fi (10%)
Total Blackout (5%)
Phone (5%)
E-mail (4%)
TV (4%)

The latest reports from users having issues in Richmond come from postal codes V7A and V7E .

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond	Baseline
Jul 17, 6:40 PM EDT	0	0	0
Jul 17, 7:00 PM EDT	0	0	0
Jul 17, 7:20 PM EDT	0	0	0
Jul 17, 7:40 PM EDT	0	0	0
Jul 17, 8:00 PM EDT	0	0	0
Jul 17, 8:20 PM EDT	0	0	0
Jul 17, 8:40 PM EDT	0	0	0
Jul 17, 9:00 PM EDT	0	0	0
Jul 17, 9:20 PM EDT	0	0	0
Jul 17, 9:40 PM EDT	0	0	0
Jul 17, 10:00 PM EDT	0	0	0
Jul 17, 10:20 PM EDT	0	0	0
Jul 17, 10:40 PM EDT	0	0	0
Jul 17, 11:00 PM EDT	0	0	0
Jul 17, 11:20 PM EDT	0	0	0
Jul 17, 11:40 PM EDT	0	0	0
Jul 18, 12:00 AM EDT	0	0	0
Jul 18, 12:20 AM EDT	0	0	0
Jul 18, 12:40 AM EDT	0	0	0
Jul 18, 1:00 AM EDT	0	0	0
Jul 18, 1:20 AM EDT	0	0	0
Jul 18, 1:40 AM EDT	0	0	0
Jul 18, 2:00 AM EDT	0	0	0
Jul 18, 2:20 AM EDT	0	0	0
Jul 18, 2:40 AM EDT	0	0	0
Jul 18, 3:00 AM EDT	0	0	0
Jul 18, 3:20 AM EDT	0	0	0
Jul 18, 3:40 AM EDT	0	0	0
Jul 18, 4:00 AM EDT	0	0	0
Jul 18, 4:20 AM EDT	0	0	0
Jul 18, 4:40 AM EDT	0	0	0
Jul 18, 5:00 AM EDT	0	0	0
Jul 18, 5:20 AM EDT	0	0	0
Jul 18, 5:40 AM EDT	0	0	0
Jul 18, 6:00 AM EDT	0	0	0
Jul 18, 6:20 AM EDT	0	0	0
Jul 18, 6:40 AM EDT	0	0	0
Jul 18, 7:00 AM EDT	0	0	0
Jul 18, 7:20 AM EDT	0	0	0
Jul 18, 7:40 AM EDT	0	0	0
Jul 18, 8:00 AM EDT	0	0	0
Jul 18, 8:20 AM EDT	0	0	0
Jul 18, 8:40 AM EDT	0	0	0
Jul 18, 9:00 AM EDT	0	0	0
Jul 18, 9:20 AM EDT	0	0	0
Jul 18, 9:40 AM EDT	0	0	0
Jul 18, 10:00 AM EDT	0	0	0
Jul 18, 10:20 AM EDT	0	0	0
Jul 18, 10:40 AM EDT	0	0	0
Jul 18, 11:00 AM EDT	0	0	0
Jul 18, 11:20 AM EDT	0	0	0
Jul 18, 11:40 AM EDT	0	0	0
Jul 18, 12:00 PM EDT	0	0	0
Jul 18, 12:20 PM EDT	0	0	0
Jul 18, 12:40 PM EDT	0	0	0
Jul 18, 1:00 PM EDT	0	0	0
Jul 18, 1:20 PM EDT	0	0	0
Jul 18, 1:40 PM EDT	0	0	0
Jul 18, 2:00 PM EDT	0	0	0
Jul 18, 2:20 PM EDT	0	0	0
Jul 18, 2:40 PM EDT	0	0	0
Jul 18, 3:00 PM EDT	0	0	0
Jul 18, 3:20 PM EDT	0	0	0
Jul 18, 3:40 PM EDT	0	0	0
Jul 18, 4:00 PM EDT	0	0	0
Jul 18, 4:20 PM EDT	0	0	0
Jul 18, 4:40 PM EDT	0	0	0
Jul 18, 5:00 PM EDT	0	0	0
Jul 18, 5:20 PM EDT	0	0	0
Jul 18, 5:40 PM EDT	0	0	0
Jul 18, 6:00 PM EDT	0	0	0
Jul 18, 6:20 PM EDT	0	0	0
Jul 18, 6:40 PM EDT	0	0	0

July 18: Problems at Rogers

Rogers is having issues since 02:00 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Rogers outage reports came from the following cities: Vancouver, Burnaby, New Westminster, North Vancouver, and Richmond.

City	Problem Type	Report Time
Vancouver	Internet	41 minutes ago
Vancouver	Internet	23 hours ago
Vancouver	Internet	1 day ago
Vancouver	E-mail	1 day ago
Vancouver	Internet	2 days ago
Vancouver	Internet	3 days ago

Nearby cities with recent reports

Vancouver

19 recent signals

41 minutes ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

Matt Evans (@Thatmattevans) reported 1 second ago from West End, British Columbia
@RogersHelps Well if you were actually sorry how about a small discount on everybody’s bill? As we all paid for a service we didn’t receive for a day with no real explanation
Jess (@jessicayhkim) reported 1 minute ago from Vancouver, British Columbia
@Rogers I need to cancel phone protection on one of my lines, but can’t seem to find the right place? Please help!
Kiefer Abram (@kikithekrakra99) reported 2 minutes ago from Burnaby, British Columbia
@RobairreG @RogersHelps Now restarted it again back again lte plus... Maybe ur os updates are broken... Lmao #samsunggalaxynote9
Sheila Morissette (@sheilamoris) reported 6 minutes ago from Vancouver, British Columbia
@RogersHelps Yes I am pretty sure that you would rather talk to me privately but I am so disappointed in @Rogers & lack of any customer service that I am ready to go very public about this incident
Alli Bearinger 🇨🇦 (@Abearinger) reported 7 minutes ago from Vancouver, British Columbia
@alwaysfreshstef @Rogers @MapleLeafs The worst!!!!
Jody Vance (@jodyvance) reported 9 minutes ago from Vancouver, British Columbia
@Post_Brodie @RogersMobileCa I plan to go to @RogersHelps customer retention tomorrow. If not .... I'm switching. today's discovery of top up charges remaining for ages (years) is not cool. I'm done with shady.
Trevor (@EastvanTrev) reported 10 minutes ago from Burnaby, British Columbia
Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet
Jeanne (@Meanchef) reported 12 minutes ago from New Westminster, British Columbia
Just like that out of service again @Fidomobile @Rogers seriously!! This is bull crap!
Bryan Cogan (@StampieRuns) reported 14 minutes ago from Burnaby, British Columbia
@HeatherInNVan @Rogers @RogersHelps I’m w/ Fido that piggybacks the Rogers network. Have not seen any discrepancies today, but this been an issue in the past. Wifi competing with data, have to turn of wifi to get data to work.
JD (@CoachDhillon) reported 30 minutes ago from Richmond, British Columbia
My data is still not working. Going on day 3. What is going on? And I need to use the ArriveCAN app at the border. @RogersHelps @Rogers
Joshua Coghlan - IG 》 (@JCog88) reported 32 minutes ago from Vancouver, British Columbia
@Bell_Support or @RogersHelps is it true we #Note9 users don't get 9 Pie or #OneUI until the 11th. Damn
Dusty Kelly (@dustykelly) reported 37 minutes ago from Vancouver, British Columbia
@Ccressman87 @RogersHelps @680NEWS Hardly intermittent! This is a major outage.
#IndianStatus531 (@BlueCedarAngel) reported 40 minutes ago from Burnaby, British Columbia
@RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚
RuthlessBC (@RuthlessBC) reported 46 minutes ago from North Vancouver, British Columbia
@RogersHelps What are going to do for the Paying customer?? Today lots of Canadians are planning to register for CoVID Vaccinations...... I smell a law suit.
Jessy (@CoachDhillon) reported 47 minutes ago from Vancouver, British Columbia
Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
Cameron Williams (@Wasgo) reported 50 minutes ago from Vancouver, British Columbia
@RogersHelps Fix your replies. Because you keep replying to tweets that don’t start with a mention, all your Remind tweets end up in the timeline.
Matt Bishop (@MattBishopL3) reported 54 minutes ago from North Vancouver, British Columbia
@alankcwong @RogersHelps Why are you still on Rogers? Haven’t they proven their inability to run a reliable network?
Jua (@juadog) reported 58 minutes ago from Vancouver, British Columbia
@gmbutts @Rogers I did that once, years ago. Never again.
Patty Friesen (@FriesenPatty) reported 59 minutes ago from Richmond, British Columbia
@RogersHelps Please piggyback your service to Bell or Telus STAT!
Marian S. (@MarianRLS1985) reported 59 minutes ago from Vancouver, British Columbia
@RogersHelps services are down again. 😑

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

Chris P Bacon (@pozpiggy86) reported 5 minutes ago
@Rogers: It's bad enough that I had to wait over an hour on hold to speak to a rep, but when I finally got to the rep, their Indian accent was so thick they were hard to understand. Also, they didn't seem proficient with their job, often resulting in several minutes of dead air.
JustJonny5 (@JustJonny5) reported 6 minutes ago
@RogersHelps The Open is not being shown on golf channel in Winnipeg (Shaw/Rogers cable). Please fix the feed.
Reptoid - Independent Content Creator (@reptoid27) reported 7 minutes ago
Shaw @Rogers is so abusive towards DISSABLED people that they actively attack them for NOT being placed on hold for an HOUR just to say "Yes, Saturday is fine" when the CCTS demands they fix my internet! They have NO call back number and are not effective at emails! CEO Alex!
frankee cutlass (@frankeecutlass) reported 8 minutes ago
@RogersHelps I am on another call waiting for technical. So far it is at 30mins. This is ridiculous now can someone please help me with this????
Golf Is Mental (@golfismental) reported 8 minutes ago
@BobWeeksTSN This is a disgrace @Rogers another customer lost.
Sorry Eh 🇨🇦 🐜 (@cdnsorryeh) reported 8 minutes ago
@canmericanized @Rogers @CRTCeng try Bell, then Telus etc. They are relentless. If anyone ever calls claiming to be a company (utilities, bank etc), never call back the number they give you. Look at your bill or card & call that number. 2/2
DC (@chakdan) reported 11 minutes ago
@RogersHelps tried calling to set up a move request, spoke with your AI agent, never got a confirmation email. could I please get some support?
Arbutus Running Fox (@xuanyuanxiaohei) reported 16 minutes ago
I called Rogers on June 22 to cancel my internet effective July 2. Rogers sent me a gateway return label on June 23 and confirmed receipt on July 13. On July 15, I was billed again and told there was no cancellation request on file. Always get written confirmation. @Rogers
Ken McLellan (@kenmc76) reported 16 minutes ago
Hey @Rogers, sure wish I had a place to go to find out more about this amber alert, but since you yanked our only news station, I have to rely on Twitter, this piece of ****. #660news #fan960 #yyc
Mandy (@Mandaloo85) reported 20 minutes ago
@RogersHelps are you kidding me?! Raising the damn rental fee on the tv boxes again?! Greedy SOBs. Should be ashamed of yourselves. It’s sickening already.