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Rogers Outage Report in Richmond, British Columbia

Why is my Rogers service not working?

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The latest reports from users having issues in Richmond come from postal codes V7E and V6Y .

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Full Outage Map

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 54% Internet (54%)
  • 15% Wi-fi (15%)
  • 15% TV (15%)
  • 7% Total Blackout (7%)
  • 6% Phone (6%)
  • 5% E-mail (5%)

Live Outage Map Near Richmond, British Columbia

The most recent Rogers outage reports came from the following cities: Vancouver, Burnaby, Richmond, North Vancouver, and New Westminster.

CityProblem TypeReport Time
Vancouver Wi-fi 10 hours ago
Vancouver Wi-fi 10 hours ago
Vancouver Internet 23 hours ago
Vancouver Internet 2 days ago
Burnaby Internet 3 days ago
Vancouver TV 4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

  • BlueCedarAngel
    #IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British Columbia

    I pay an average of $4000 annually to @Rogers for my phone bill. I've been with them for over 20 years, or when they set up shop in Vancouver BC 1/4 of the time we get treated like ****. I always think about switching then family crisis happens. #NotHappy #badservice

  • RuthlessBC
    RuthlessBC (@RuthlessBC) reported from North Vancouver, British Columbia

    @RogersHelps What are going to do for the Paying customer?? Today lots of Canadians are planning to register for CoVID Vaccinations...... I smell a law suit.

  • JennPWasHere
    Jenn Della (@JennPWasHere) reported from Delta, British Columbia

    @RogersHelps @Rogers I did but you didn’t help me.

  • 3Code3Red3
    CodeRed333 (@3Code3Red3) reported from Burnaby, British Columbia

    DEAR @Rogers Yall Gotta Get Your **** Together. THE Worse Customer Service Experience I Have Had In The 15 Years Of Being A Customer.

  • HeyItsIan14
    Ace Cabebe (@HeyItsIan14) reported from Delta, British Columbia

    @RogersHelps is there a service outage? I can’t make any phones calls right now. Using wifi for internet right now

  • kellymanloves
    kelly (@kellymanloves) reported from Vancouver, British Columbia

    @RogersHelps can you confirm if 18008289828 is your Cantonese/mandarin customer service line, because my mom got from them saying they’re from Rogers not sure if it’s scam or not because online it says the # is 18007877953 and when you phone both of them

  • MorganeOgerBC
    Morgane Oger (@MorganeOgerBC) reported from Vancouver, British Columbia

    @RogersHelps Oh dear I'm so sorry, I see to have missed your message today. Twitter needs more bandwidth than your throttled service allows for all customers. I'm hearing grumbles about the some way mobile providers throttle customers. Is there better equality than in a race to the bottom?

  • P2_602FM
    Patrick Pemberton (@P2_602FM) reported from New Westminster, British Columbia

    @Rogers Don’t worry about it. @SpaceX #starlink will solve that problem. That oligopoly has to go.

  • 3Code3Red3
    CodeRed333 (@3Code3Red3) reported from Burnaby, British Columbia

    @RogersHelps @Rogers YOU GUYS SERIOUSLY SUCK AND HAVE THE WORSE CUSTOMER SERVICE A 45 MIN WAIT DUE TO HIGH CALL VOLUMES TURNS INTO 2.5HRS AND STILL N0 ANSWER ? **** OUTTA HERE WITH THE "OH WE ARE SORRY" BULLSHIT

  • MorganeOgerBC
    Morgane Oger (@MorganeOgerBC) reported from Vancouver, British Columbia

    @RogersHelps Oh dear I'm so sorry, I see to have missed your message today. Twitter needs more bandwidth than your throttled service allows for all customers. I'm hearing grumbles about the some way mobile carriets throttle customers. Is there better equality than in a race to the bottom?

  • _TJAlexander
    Tom Alexander (@_TJAlexander) reported from Vancouver, British Columbia

    Any ETA on service restoration @RogersHelps ?

  • BlueCedarAngel
    #IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British Columbia

    @RogersHelps That's just great! Why not tell my son the first time at the store?! Never before have we had to go through all this bs!! Why have codes of your not going to use them?! The manager got me to yell my code to her in the store?! A simple call for authorization? #badservice

  • 3Code3Red3
    CodeRed333 (@3Code3Red3) reported from Burnaby, British Columbia

    @RogersHelps AND WHAT DOES A DM HELP WITH. BEING TOLD TO CALL A NUMBER JUST TO BE OUT ON HOLD. A FULL 5HR CALL TO ROGERS TODAY.

  • CoachDhillon
    Jessy (@CoachDhillon) reported from Vancouver, British Columbia

    Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

  • Rparmarr89
    Vasily Podgoalzin (@Rparmarr89) reported from Vancouver, British Columbia

    @MonikaGul @NEWS1130 @canantifraud True story. Happened to me last month as well as I thought the text was spam. Got into my PayPal account as well. Luckily @AskPayPal and @Rogers rectified the issue within a couple hours and got my phone number back.

  • StampieRuns
    Bryan Cogan (@StampieRuns) reported from Burnaby, British Columbia

    @HeatherInNVan @Rogers @RogersHelps I’m w/ Fido that piggybacks the Rogers network. Have not seen any discrepancies today, but this been an issue in the past. Wifi competing with data, have to turn of wifi to get data to work.

  • golfercruz
    CC (@golfercruz) reported from Richmond, British Columbia

    @imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.

  • BlueCedarAngel
    #IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British Columbia

    @RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚

  • kikithekrakra99
    Kiefer Abram (@kikithekrakra99) reported from Vancouver, British Columbia

    @RogersHelps is there an outage with txt messages or calling in the #mertovancouverarea?

  • BrandonCrowe97
    Brandon Crowe *Burner (@BrandonCrowe97) reported from Burnaby, British Columbia

    @SamsungMobileCA @RogersHelps are the two of you ever going to show that you give a **** and finally update the S20FE to Android 11 like the rest of the world? Can you provide even one valid reason why you'd leave only Canada out of the update?

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • Kimakazee_
    K🌵🦖 (@Kimakazee_) reported

    @otosalex @Rogers I’m with teksavvy and haven’t had one problem.

  • nonambiguous
    Matthew Smith (@nonambiguous) reported

    Hey @Rogers & @RogersHelps I'm cancelling all my personal and both my business accounts because you refuse to help solve my issue with @Brightstar. Hope it's worth it!

  • debandchristian
    Christian and Debra (@debandchristian) reported

    @Ptblythe87 @RogersHelps @BuffaloBills Mine too! Picture quality is terrible here in East York. Did a speed test and its running at less than 10MBps.

  • seancanlas
    Sean LeThrowy 🇨🇦🇵🇭 (@seancanlas) reported

    @otosalex @Rogers I'm with Bell in Quebec, I don't have the best speeds at all but I've never had any issues. It really sucks that there are so many issues especially when a lot of people are working from home these days...

  • otosalex
    alexotos (@otosalex) reported

    My internet is still really bad and @Rogers still doesn't have a solution. They refuse to acknowledge this widespread issue in the province and has been an issue since November since they enabled OFDMA on the upstream and blame our personal equipment. I do not recommend Rogers.

  • 19Brandon74
    Brandon (@19Brandon74) reported

    @RogersHelps I have no internet in Whitby! Is there an outage?

  • luckychar2002
    CP (@luckychar2002) reported

    @Rogers Can't believe how I am being treated! I have been a loyal customer for years and now they are willing to just throw me away during a pandemic at that. Is this what you call good customer service?

  • zaphod57
    Douglas Paisan (@zaphod57) reported

    @Rogers I have your ignite service. It works ok most of the time. It goes out almost once a day though. I was wondering if you could notify me when it will be down so that I won't waste my time with the cable or internet. Just asking.

  • manish_narwani2
    manish_narwani@hotmail.com (@manish_narwani2) reported

    @RogersHelps Your customer service is so bad that just to get an answer that is so simple on bulk cable services I was transferred 5 times the second time and 4 times the first time when I called twice in the last hour. Ridiculous! Please train your agents better!

  • geoff_sl
    Geoff (@geoff_sl) reported

    @RogersHelps I am having trouble getting nhl live to play games, just black screen on computers and won't load on xbox. I've tried other computer, webbrowser, cleared cache and other settings. It works fine on fire stick and roku