Rogers outages and service status in Richmond, British Columbia

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Full Outage Map

Rogers generated 3 outage signals in the last 24 hours around Richmond, including 3 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received Apr 19, 3:09 PM EDT.

Internet (61%)
Wi-fi (20%)
TV (7%)
E-mail (6%)
Phone (4%)
Total Blackout (1%)

The latest reports from users having issues in Richmond come from postal codes V7E , V6Y and V7A .

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond	Baseline
Apr 19, 12:00 AM EDT	0	0	0
Apr 19, 12:20 AM EDT	0	0	0
Apr 19, 12:40 AM EDT	0	0	0
Apr 19, 1:00 AM EDT	0	0	0
Apr 19, 1:20 AM EDT	0	0	0
Apr 19, 1:40 AM EDT	0	0	0
Apr 19, 2:00 AM EDT	0	0	0
Apr 19, 2:20 AM EDT	0	0	0
Apr 19, 2:40 AM EDT	0	0	0
Apr 19, 3:00 AM EDT	0	0	0
Apr 19, 3:20 AM EDT	0	0	0
Apr 19, 3:40 AM EDT	0	0	0
Apr 19, 4:00 AM EDT	0	0	0
Apr 19, 4:20 AM EDT	0	0	0
Apr 19, 4:40 AM EDT	0	0	0
Apr 19, 5:00 AM EDT	0	0	0
Apr 19, 5:20 AM EDT	0	0	0
Apr 19, 5:40 AM EDT	0	0	0
Apr 19, 6:00 AM EDT	0	0	0
Apr 19, 6:20 AM EDT	0	0	0
Apr 19, 6:40 AM EDT	0	0	0
Apr 19, 7:00 AM EDT	0	0	0
Apr 19, 7:20 AM EDT	0	0	0
Apr 19, 7:40 AM EDT	0	0	0
Apr 19, 8:00 AM EDT	0	0	0
Apr 19, 8:20 AM EDT	0	0	0
Apr 19, 8:40 AM EDT	0	0	0
Apr 19, 9:00 AM EDT	0	0	0
Apr 19, 9:20 AM EDT	0	0	0
Apr 19, 9:40 AM EDT	0	0	0
Apr 19, 10:00 AM EDT	0	0	0
Apr 19, 10:20 AM EDT	0	0	0
Apr 19, 10:40 AM EDT	0	0	0
Apr 19, 11:00 AM EDT	0	0	0
Apr 19, 11:20 AM EDT	0	0	0
Apr 19, 11:40 AM EDT	0	0	0
Apr 19, 12:00 PM EDT	0	0	0
Apr 19, 12:20 PM EDT	0	0	0
Apr 19, 12:40 PM EDT	0	0	0
Apr 19, 1:00 PM EDT	0	0	0
Apr 19, 1:20 PM EDT	0	0	0
Apr 19, 1:40 PM EDT	0	0	0
Apr 19, 2:00 PM EDT	0	0	0
Apr 19, 2:20 PM EDT	0	0	0
Apr 19, 2:40 PM EDT	0	0	0
Apr 19, 3:00 PM EDT	0	0	0
Apr 19, 3:20 PM EDT	0	0	0
Apr 19, 3:40 PM EDT	0	0	0
Apr 19, 4:00 PM EDT	0	0	0
Apr 19, 4:20 PM EDT	0	0	0
Apr 19, 4:40 PM EDT	0	0	0
Apr 19, 5:00 PM EDT	0	0	0
Apr 19, 5:20 PM EDT	0	0	0
Apr 19, 5:40 PM EDT	0	0	0
Apr 19, 6:00 PM EDT	0	0	0
Apr 19, 6:20 PM EDT	0	0	0
Apr 19, 6:40 PM EDT	0	0	0
Apr 19, 7:00 PM EDT	0	0	0
Apr 19, 7:20 PM EDT	0	0	0
Apr 19, 7:40 PM EDT	0	0	0
Apr 19, 8:00 PM EDT	0	0	0
Apr 19, 8:20 PM EDT	0	0	0
Apr 19, 8:40 PM EDT	0	0	0
Apr 19, 9:00 PM EDT	0	0	0
Apr 19, 9:20 PM EDT	0	0	0
Apr 19, 9:40 PM EDT	0	0	0
Apr 19, 10:00 PM EDT	0	0	0
Apr 19, 10:20 PM EDT	0	0	0
Apr 19, 10:40 PM EDT	0	0	0
Apr 19, 11:00 PM EDT	0	0	0
Apr 19, 11:20 PM EDT	0	0	0
Apr 19, 11:40 PM EDT	0	0	0
Apr 20, 12:00 AM EDT	0	0	0

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Rogers outage reports came from the following cities: Vancouver, North Vancouver, Richmond, and Burnaby.

City	Problem Type	Report Time
Vancouver	Wi-fi	9 hours ago
Vancouver	Internet	12 hours ago
Vancouver	Internet	23 hours ago
Vancouver	Internet	2 days ago
Vancouver	Total Blackout	3 days ago
North Vancouver	TV	3 days ago

Nearby cities with recent reports

Vancouver

17 recent signals

9 hours ago

North Vancouver

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

#IndianStatus531 (@BlueCedarAngel) reported 2 minutes ago from Burnaby, British Columbia
@RogersHelps That's just great! Why not tell my son the first time at the store?! Never before have we had to go through all this bs!! Why have codes of your not going to use them?! The manager got me to yell my code to her in the store?! A simple call for authorization? #badservice
CC (@golfercruz) reported 6 minutes ago from Richmond, British Columbia
@imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.
Eric Machado (@heyericm) reported 8 minutes ago from Vancouver, British Columbia
@FidoSolutions Well, too bad then. Hey, @Rogers, bring it on!
Tom Alexander (@_TJAlexander) reported 12 minutes ago from Vancouver, British Columbia
Any ETA on service restoration @RogersHelps ?
Andrew F Stewart (@AndrewFstewart) reported 14 minutes ago from Vancouver, British Columbia
“Somethings only a problem if it can’t be solved”. Me taking my mom down from feeling bad about paying @Rogers $17,000 when it should have been $170 lol I told her I’ve done that a few times. Never that much however lol
Marshall Mills (@MarshallsMills) reported 17 minutes ago from Vancouver, British Columbia
@RogersHelps I've been on hold for over 2 hours now. Is there someone that can help me with my bill? I have roam like home and was charged an extra $250. 😭
CodeRed333 (@3Code3Red3) reported 19 minutes ago from Burnaby, British Columbia
@RogersHelps AND WHAT DOES A DM HELP WITH. BEING TOLD TO CALL A NUMBER JUST TO BE OUT ON HOLD. A FULL 5HR CALL TO ROGERS TODAY.
Matt Evans (@Thatmattevans) reported 20 minutes ago from West End, British Columbia
@RogersHelps Well if you were actually sorry how about a small discount on everybody’s bill? As we all paid for a service we didn’t receive for a day with no real explanation
Elana Shepert 🇺🇦 (@elanashepert) reported 21 minutes ago from Vancouver, British Columbia
@ElizabethThe @Rogers That’s horrible 😞 I’m sorry
Patty Friesen (@FriesenPatty) reported 22 minutes ago from Richmond, British Columbia
@RogersHelps Please piggyback your service to Bell or Telus STAT!
kelly (@kellymanloves) reported 25 minutes ago from Vancouver, British Columbia
@RogersHelps can you confirm if 18008289828 is your Cantonese/mandarin customer service line, because my mom got from them saying they’re from Rogers not sure if it’s scam or not because online it says the # is 18007877953 and when you phone both of them
Sheila Morissette (@sheilamoris) reported 26 minutes ago from Vancouver, British Columbia
@RogersHelps Yes I am pretty sure that you would rather talk to me privately but I am so disappointed in @Rogers & lack of any customer service that I am ready to go very public about this incident
CodeRed333 (@3Code3Red3) reported 26 minutes ago from Burnaby, British Columbia
@RogersHelps @Rogers YOU GUYS SERIOUSLY SUCK AND HAVE THE WORSE CUSTOMER SERVICE A 45 MIN WAIT DUE TO HIGH CALL VOLUMES TURNS INTO 2.5HRS AND STILL N0 ANSWER ? **** OUTTA HERE WITH THE "OH WE ARE SORRY" BULLSHIT
Matt Evans (@Thatmattevans) reported 27 minutes ago from West End, British Columbia
@Rogers hey still no service in bc get your **** together Rogers
Morgane Oger (@MorganeOgerBC) reported 32 minutes ago from Vancouver, British Columbia
@RogersHelps Oh dear I'm so sorry, I see to have missed your message today. Twitter needs more bandwidth than your throttled service allows for all customers. I'm hearing grumbles about the some way mobile carriets throttle customers. Is there better equality than in a race to the bottom?
Kiefer Abram (@kikithekrakra99) reported 34 minutes ago from Burnaby, British Columbia
@RobairreG @RogersHelps Now restarted it again back again lte plus... Maybe ur os updates are broken... Lmao #samsunggalaxynote9
Riaz Meghji (@RiazMeghji) reported 37 minutes ago from Vancouver, British Columbia
Terrific cause we get to support! @canucks @Rogers @BT_Vancouver
Matt Bishop (@MattBishopL3) reported 49 minutes ago from North Vancouver, British Columbia
@alankcwong @RogersHelps Why are you still on Rogers? Haven’t they proven their inability to run a reliable network?
Jua (@juadog) reported 51 minutes ago from Vancouver, British Columbia
@gmbutts @Rogers I did that once, years ago. Never again.
Kiefer Abram (@kikithekrakra99) reported 57 minutes ago from Burnaby, British Columbia
@TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

Jordan McIntosh 🇨🇦🇺🇦 (@bobpoh4) reported 8 minutes ago
@RogersHelps Thanks, I can see the outage in the area, but doesn't seem to show an estimated time.
ward wilson (@DJWardWilson) reported 8 minutes ago
@RogersHelps this has happened MULTIPLE TIMES. sporting events & network shows. last night I tried to watch Vancouver Canucks vs Vegas Golden Knights on SportsNet Pacific (SNP) while out. also Edm v Utah on SN1 not possible do I now have to pay more to watch shows away from home?
Faizer (@faizvirji) reported 9 minutes ago
@Rogers I was trying to sign in tonight and you literally told me I am not eligible despite spending obscenes amount of money on your service. Is this what you do? Because if so, I am entitled to a very big refund
KyFlo (@flop78) reported 10 minutes ago
wtf yet another monthly fee increase for @Bell internet. Like it runs on oil ? What's @Rogers offer? Just waive that damn "price increase without notice" clause already!
MO (@mkmaster0003) reported 10 minutes ago
@Rogers @RogersHelps Im very disappointed here with your service my home wifi had been down for 2 days and called for help and still not working a technician came change few wires and said it was a back end problem why am I paying bill if im not getting my service working
LashkarMahdi 🎒 (@LashkarMahdi) reported 10 minutes ago
@RogersHelps Rogers support standard is going down day by say. Yesterday was on phone for 40 mins and no response, even now was on phone wait for for last 20 mins no response. Looks need to move out from Rogers.
Somebody 🍁 (@caldernet) reported 11 minutes ago
Got 2 telephone calls today wanting to clean my home's air ducts, and the other trying to sell me @Rogers services. I now just tell them "I don't deal with Indian call centres," and they just hang up.
Ann (@Yvrscribe) reported 18 minutes ago
@RogersHelps is there an outage in South vancouver?
Michal (@michal_poterji6) reported 19 minutes ago
@Rogers I ordered s26 ultra 512 GB and sending me 26 basic with ultra price 😲 @Fidomobile @Rogers and they said we can't not cancel . you can just go to store and send back us why loose my time 😭
Chris (@chrischew) reported 22 minutes ago
. @Rogers @RogersBiz on the phone on hold for over an hour for a plan change to fix a bug. No option to for call back. Thats the very definition of a bad service.