Rogers outages and service status in Richmond, British Columbia

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Full Outage Map

Rogers generated 8 outage signals in the last 24 hours around Richmond, including 7 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received Apr 28, 4:18 PM EDT.

Internet (65%)
Wi-fi (19%)
TV (8%)
Phone (5%)
Total Blackout (3%)

The latest reports from users having issues in Richmond come from postal codes V7A .

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond	Baseline
Apr 27, 5:00 PM EDT	0	0	0
Apr 27, 5:20 PM EDT	0	0	0
Apr 27, 5:40 PM EDT	0	0	0
Apr 27, 6:00 PM EDT	0	0	0
Apr 27, 6:20 PM EDT	0	0	0
Apr 27, 6:40 PM EDT	0	0	0
Apr 27, 7:00 PM EDT	0	0	0
Apr 27, 7:20 PM EDT	0	0	0
Apr 27, 7:40 PM EDT	0	0	0
Apr 27, 8:00 PM EDT	0	0	0
Apr 27, 8:20 PM EDT	0	0	0
Apr 27, 8:40 PM EDT	0	0	0
Apr 27, 9:00 PM EDT	0	0	0
Apr 27, 9:20 PM EDT	0	0	0
Apr 27, 9:40 PM EDT	0	0	0
Apr 27, 10:00 PM EDT	0	0	0
Apr 27, 10:20 PM EDT	0	0	0
Apr 27, 10:40 PM EDT	0	0	0
Apr 27, 11:00 PM EDT	0	0	0
Apr 27, 11:20 PM EDT	0	0	0
Apr 27, 11:40 PM EDT	0	0	0
Apr 28, 12:00 AM EDT	0	0	0
Apr 28, 12:20 AM EDT	0	0	0
Apr 28, 12:40 AM EDT	0	0	0
Apr 28, 1:00 AM EDT	0	0	0
Apr 28, 1:20 AM EDT	0	0	0
Apr 28, 1:40 AM EDT	0	0	0
Apr 28, 2:00 AM EDT	0	0	0
Apr 28, 2:20 AM EDT	0	0	0
Apr 28, 2:40 AM EDT	0	0	0
Apr 28, 3:00 AM EDT	0	0	0
Apr 28, 3:20 AM EDT	0	0	0
Apr 28, 3:40 AM EDT	0	0	0
Apr 28, 4:00 AM EDT	0	0	0
Apr 28, 4:20 AM EDT	0	0	0
Apr 28, 4:40 AM EDT	0	0	0
Apr 28, 5:00 AM EDT	0	0	0
Apr 28, 5:20 AM EDT	0	0	0
Apr 28, 5:40 AM EDT	0	0	0
Apr 28, 6:00 AM EDT	0	0	0
Apr 28, 6:20 AM EDT	0	0	0
Apr 28, 6:40 AM EDT	0	0	0
Apr 28, 7:00 AM EDT	0	0	0
Apr 28, 7:20 AM EDT	0	0	0
Apr 28, 7:40 AM EDT	0	0	0
Apr 28, 8:00 AM EDT	0	0	0
Apr 28, 8:20 AM EDT	0	0	0
Apr 28, 8:40 AM EDT	0	0	0
Apr 28, 9:00 AM EDT	0	0	0
Apr 28, 9:20 AM EDT	0	0	0
Apr 28, 9:40 AM EDT	0	0	0
Apr 28, 10:00 AM EDT	0	0	0
Apr 28, 10:20 AM EDT	0	0	0
Apr 28, 10:40 AM EDT	0	0	0
Apr 28, 11:00 AM EDT	0	0	0
Apr 28, 11:20 AM EDT	0	0	0
Apr 28, 11:40 AM EDT	0	0	0
Apr 28, 12:00 PM EDT	0	0	0
Apr 28, 12:20 PM EDT	0	0	0
Apr 28, 12:40 PM EDT	0	0	0
Apr 28, 1:00 PM EDT	0	0	0
Apr 28, 1:20 PM EDT	0	0	0
Apr 28, 1:40 PM EDT	0	0	0
Apr 28, 2:00 PM EDT	0	0	0
Apr 28, 2:20 PM EDT	0	0	0
Apr 28, 2:40 PM EDT	0	0	0
Apr 28, 3:00 PM EDT	0	0	0
Apr 28, 3:20 PM EDT	0	0	0
Apr 28, 3:40 PM EDT	0	0	0
Apr 28, 4:00 PM EDT	0	0	0
Apr 28, 4:20 PM EDT	0	0	0
Apr 28, 4:40 PM EDT	0	0	0
Apr 28, 5:00 PM EDT	0	0	0

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Rogers outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, and Richmond.

City	Problem Type	Report Time
Vancouver	Internet	51 minutes ago
Vancouver	TV	3 hours ago
Vancouver	Internet	7 hours ago
North Vancouver	Internet	13 hours ago
Vancouver	Wi-fi	14 hours ago
Burnaby	Internet	21 hours ago

Nearby cities with recent reports

Vancouver

12 recent signals

51 minutes ago

North Vancouver

1 recent signals

13 hours ago

Burnaby

1 recent signals

21 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

Sheila Morissette (@sheilamoris) reported 47 seconds ago from Vancouver, British Columbia
@RogersHelps Yes I am pretty sure that you would rather talk to me privately but I am so disappointed in @Rogers & lack of any customer service that I am ready to go very public about this incident
JESSICA💋 (@keeponsmilingu) reported 2 minutes ago from Vancouver, British Columbia
@AboutRogers @RogersHelps I'm still without service!!!! It's 3:40pm (PST) 😡
CodeRed333 (@3Code3Red3) reported 5 minutes ago from Burnaby, British Columbia
DEAR @Rogers Yall Gotta Get Your **** Together. THE Worse Customer Service Experience I Have Had In The 15 Years Of Being A Customer.
Patty Friesen (@FriesenPatty) reported 5 minutes ago from Richmond, British Columbia
@RogersHelps Please piggyback your service to Bell or Telus STAT!
Jason Michael (@JayGarfs) reported 5 minutes ago from Richmond, British Columbia
@jeffgroat @Rogers Let them be buddy. I did the same and never looked back.
Riaz Meghji (@RiazMeghji) reported 8 minutes ago from Vancouver, British Columbia
Terrific cause we get to support! @canucks @Rogers @BT_Vancouver
Ronald Swizzler (@stuffapproved) reported 8 minutes ago from Vancouver, British Columbia
@Rogers I’m trying to use my data in the #CanadaLine but most of the time it doesn’t work. I’m using an app called #OpenSignal to test the signal and it shows how bad it is. #Vancouver #BC
Benny Yau (@MrBennyYau) reported 8 minutes ago from Vancouver, British Columbia
And then I spent the next 2 hours trying to reset my phone and another 30 minutes with Apple support troubleshooting to no avail... until I checked the Rogers website on advice from the Apple specialist. Damn it, Rogers. Get your act together. @RogersHelps
kelly (@kellymanloves) reported 9 minutes ago from Vancouver, British Columbia
@RogersHelps can you confirm if 18008289828 is your Cantonese/mandarin customer service line, because my mom got from them saying they’re from Rogers not sure if it’s scam or not because online it says the # is 18007877953 and when you phone both of them
mike lee | 이형걸 | 李衡杰 | (@mikeleeuno) reported 9 minutes ago from Ladner, British Columbia
.@Fidomobile @Rogers can you work with @kakaoteam to figure things out on why the messenger service has only impacted those on iphone users? Not sure if it's Canada wide but BC users are certainly feeling it. Thank you.
Morgane Oger (@MorganeOgerBC) reported 10 minutes ago from Vancouver, British Columbia
@RogersHelps Oh dear I'm so sorry, I see to have missed your message today. Twitter needs more bandwidth than your throttled service allows for all customers. I'm hearing grumbles about the some way mobile carriets throttle customers. Is there better equality than in a race to the bottom?
Jeanne (@Meanchef) reported 22 minutes ago from New Westminster, British Columbia
Just like that out of service again @Fidomobile @Rogers seriously!! This is bull crap!
Trevor (@EastvanTrev) reported 29 minutes ago from Burnaby, British Columbia
Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet
Jeanne (@Meanchef) reported 32 minutes ago from Burnaby, British Columbia
I have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp
#GoldBlooded 🏆Warriors💙💛WON the 🏆 (@Tak_Tkk) reported 48 minutes ago from Vancouver, British Columbia
@RogersHelps Do you ever update your socials when you have an outage? It took me a minute to realize that I was having a Rogers internet issue. I would appreciate a heads up next time
Ace Cabebe (@HeyItsIan14) reported 49 minutes ago from Delta, British Columbia
@RogersHelps is there a service outage? I can’t make any phones calls right now. Using wifi for internet right now
Kiefer Abram (@kikithekrakra99) reported 51 minutes ago from Delta, British Columbia
@RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday
CC (@golfercruz) reported 52 minutes ago from Richmond, British Columbia
@imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.
Vasily Podgoalzin (@Rparmarr89) reported 55 minutes ago from Vancouver, British Columbia
@MonikaGul @NEWS1130 @canantifraud True story. Happened to me last month as well as I thought the text was spam. Got into my PayPal account as well. Luckily @AskPayPal and @Rogers rectified the issue within a couple hours and got my phone number back.
David Finnis 🚴 (@ilovethearts) reported 57 minutes ago from Vancouver, British Columbia
I'm curious how @Rogers thinks dumping 10,000 employees will improve customer service. #cellphones #telecoms #CustomerComplaint

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

Peter Young (@cy686phtsl) reported 4 minutes ago
@RogersHelps Hi, I am writing to report an unauthorized change made to my account today. Earlier today, I called Rogers customer service to inquire about a temporary suspension for my wireless internet service.
Tricia Terry (@triciaterryxo) reported 5 minutes ago
@Rogers why is the data so bad in Bowmanville for months now.
Peter Young (@cy686phtsl) reported 5 minutes ago
@RogersHelps I asked the representative if it was possible to suspend my service for two months (specifically June and July).
Michele L Renaud (@MicheleLReiw) reported 9 minutes ago
@Rogers you actually have no concept of customer service. I have been waiting 2 weeks for a modem and have yet to receive it. In Montreal, not in the middle of nowhere…. Montreal.
Michael Mahoney (@MikeTheNavyGuy1) reported 10 minutes ago
Pretty disappointed to see this from @Rogers Been a customer for over a decade. Not sure I'll stick around with them after seeing this.
LeafsGuyA.I. (@LeafsGuyAI) reported 12 minutes ago
Arguably one of the worst hiring processes in the last decade league wide. #leafs are one Chayka hire away from completely loosing a portion of the fan base already on the edge. @Rogers primed to really screw this one up. All about the bottom line, nothing about team success.
Darren Gudmundson (@BrianOakely) reported 19 minutes ago
@Rogers You won't even let me cancel my account without going down to one of your franchise stores. I will try your latest link when I get back.
Jax (@Puff23138399649) reported 21 minutes ago
@Garnet_2203 @Rogers I just left them after 30 years. Wasted too much of my time trying to fix multiple issues.
Paul Alberstat (@alberstat) reported 22 minutes ago
@Rogers Trying to set up my new iPhone you promised would be easy. Nope! I waiting over 2 hrs on the phone only to be told they can’t take my call try again later and hung up! Another hour later on someone else’s phone I finally got someone to help. I’m ready to cancel my phone.
WeTheNorth (@deeprathi) reported 23 minutes ago
@RogersHelps I can’t change my house unfortunately to get better signals. That’s ongoing issue and as mentioned earlier my ticket is open for over a year