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Rogers outages and service status in Richmond, British Columbia

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Full Outage Map
  • Rogers generated 2 outage signals in the last 24 hours around Richmond, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Aug 16, 9:38 PM EDT.
  • 65% Internet (65%)
  • 13% Wi-fi (13%)
  • 7% Total Blackout (7%)
  • 7% TV (7%)
  • 6% Phone (6%)
  • 2% E-mail (2%)

The latest reports from users having issues in Richmond come from postal codes V6Y .

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 17: Problems at Rogers

Rogers is having issues since 08:20 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Rogers outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, Richmond, and New Westminster.

CityProblem TypeReport Time
Vancouver Internet 13 hours ago
Vancouver Internet 18 hours ago
Vancouver Internet 1 day ago
Vancouver TV 4 days ago
Vancouver Internet 5 days ago
North Vancouver Internet 6 days ago

Nearby cities with recent reports

Vancouver

25 recent signals

13 hours ago
North Vancouver

3 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

  • jodyvance
    Jody Vance (@jodyvance) reported from Vancouver, British Columbia

    @Post_Brodie @RogersMobileCa I plan to go to @RogersHelps customer retention tomorrow. If not .... I'm switching. today's discovery of top up charges remaining for ages (years) is not cool. I'm done with shady.

  • dustykelly
    Dusty Kelly (@dustykelly) reported from Vancouver, British Columbia

    @Ccressman87 @RogersHelps @680NEWS Hardly intermittent! This is a major outage.

  • 3Code3Red3
    CodeRed333 (@3Code3Red3) reported from Burnaby, British Columbia

    DEAR @Rogers Yall Gotta Get Your **** Together. THE Worse Customer Service Experience I Have Had In The 15 Years Of Being A Customer.

  • CoachDhillon
    Jessy (@CoachDhillon) reported from Vancouver, British Columbia

    Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

  • Thatmattevans
    Matt Evans (@Thatmattevans) reported from West End, British Columbia

    @RogersHelps Well if you were actually sorry how about a small discount on everybody’s bill? As we all paid for a service we didn’t receive for a day with no real explanation

  • Thatmattevans
    Matt Evans (@Thatmattevans) reported from West End, British Columbia

    @Rogers hey still no service in bc get your **** together Rogers

  • RiazMeghji
    Riaz Meghji (@RiazMeghji) reported from Vancouver, British Columbia

    Terrific cause we get to support! @canucks @Rogers @BT_Vancouver

  • sheilamoris
    Sheila Morissette (@sheilamoris) reported from Vancouver, British Columbia

    @RogersHelps a serious security breach occurred on my family members phone recently. Fraudster did a SIM swap - phone number ported to another company. No compensation from @rogers, no customer service . Seems they dont care

  • jpresz
    Joel Preszcator (@jpresz) reported from Vancouver, British Columbia

    @Sportsnet @rogers @nhl are there plans at upgrading the Sportsnet App before the NHL season begins? It is terrible. How is this an acceptable replacement for the streamlined NHL Live App?

  • kikithekrakra99
    Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia

    @RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday

  • Wasgo
    Cameron Williams (@Wasgo) reported from Vancouver, British Columbia

    @RogersHelps Fix your replies. Because you keep replying to tweets that don’t start with a mention, all your Remind tweets end up in the timeline.

  • mikeleeuno
    mike lee | 이형걸 | 李衡杰 | (@mikeleeuno) reported from Ladner, British Columbia

    .@Fidomobile @Rogers can you work with @kakaoteam to figure things out on why the messenger service has only impacted those on iphone users? Not sure if it's Canada wide but BC users are certainly feeling it. Thank you.

  • 604kev
    Kevin (@604kev) reported from New Westminster, British Columbia

    @RogersHelps you're claiming service has been restored, but I cannot receive SMS messages. As a result, I cannot log into my bank because @TD_Canada solely supports SMS MFA (which is also a joke). When will your services be fully restored including SMS? Thanks.

  • keeponsmilingu
    JESSICA💋 (@keeponsmilingu) reported from Vancouver, British Columbia

    @AboutRogers @RogersHelps I'm still without service!!!! It's 3:40pm (PST) 😡

  • JayGarfs
    Jason Michael (@JayGarfs) reported from Richmond, British Columbia

    @jeffgroat @Rogers Let them be buddy. I did the same and never looked back.

  • elanashepert
    Elana Shepert 🇺🇦 (@elanashepert) reported from Vancouver, British Columbia

    @ElizabethThe @Rogers That’s horrible 😞 I’m sorry

  • kikithekrakra99
    Kiefer Abram (@kikithekrakra99) reported from Burnaby, British Columbia

    @TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps

  • stuffapproved
    Ronald Swizzler (@stuffapproved) reported from Richmond, British Columbia

    @RogersHelps I’m pretty sure it’s your job to BS your customers. #telus never had these issues, but #rogers is horrible in the #canadaline tunnel section, especially towards Richmond. Of course I have roaming on.

  • kellymanloves
    kelly (@kellymanloves) reported from Vancouver, British Columbia

    @RogersHelps can you confirm if 18008289828 is your Cantonese/mandarin customer service line, because my mom got from them saying they’re from Rogers not sure if it’s scam or not because online it says the # is 18007877953 and when you phone both of them

  • Tak_Tkk
    #GoldBlooded 🏆Warriors💙💛WON the 🏆 (@Tak_Tkk) reported from Vancouver, British Columbia

    @RogersHelps Do you ever update your socials when you have an outage? It took me a minute to realize that I was having a Rogers internet issue. I would appreciate a heads up next time

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • NickB1016
    Nick (@NickB1016) reported

    Just a steady chain of unfathomably bad decision making from @Rogers lately…

  • fuhago
    fuhago (@fuhago) reported

    @RogersHelps Customer Service

  • Manansood20
    Manan Sood (@Manansood20) reported

    @RogersHelps @Rogers How can your representative promise that this would be disputed, but now no one is taking responsibility ? WHAT A SCAM I’ve already spent almost an hour dealing with this and don’t have another hour to repeat the same issue.

  • ThatsThePlay
    Thats The Play (@ThatsThePlay) reported

    @BenLypka @Rogers Absolutely no proof that this ****** schedule release video used any funds from closed down radio stations.

  • The_Dumbening
    F-Word Scissorhands (@The_Dumbening) reported

    @settofaze @Rogers Please Note: I am not in favour of it getting cancelled (**** Rogers and everything they've done the last 12 mos)

  • coreyherscu
    Corey Herscu (@coreyherscu) reported

    It should be illegal for @Rogers to dodge customer service complaints as it does.

  • aakashkapadia
    Aakash (@aakashkapadia) reported

    @RogersHelps hangs up on you after an hour because they know you have nowhere else to go. Peak Canadian monopoly behavior. Zero accountability, extortionate pricing, and third-rate support. Burning my money would be more satisfying. #rogers

  • zeissikon1
    Dave Allen (@zeissikon1) reported

    @RogersHelps @suefarah_ You don’t have a phone support team. It’s insanely difficult to reach someone at @RogersHelps (insanely is putting it mildly).

  • smithers1972
    smithers (@smithers1972) reported

    @TheHockeyNews The #Nhl does not like @Canada so Gary bettman can go **** himself Quebec should have had a team 15 yrs ago @Rogers probably has something to do with this garbage

  • magsdabomb
    mags (@magsdabomb) reported

    @Rogers what happened to your customer service? 20 year customer here and I cant reach anyone for help, you hang up saying youre busy and every chat disconnects. How am I supposed to get help? Its been a week of consistently trying. Ombudsman info please