Rogers outages and service status in Richmond, British Columbia

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Full Outage Map

Rogers generated 3 outage signals in the last 24 hours around Richmond, including 3 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
The most recent signal from this area was received Apr 17, 2:18 PM EDT.

Internet (62%)
Wi-fi (18%)
E-mail (7%)
TV (7%)
Phone (4%)
Total Blackout (1%)

The latest reports from users having issues in Richmond come from postal codes V7E , V6Y and V7A .

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond	Baseline
Apr 16, 10:00 PM EDT	0	0	0
Apr 16, 10:20 PM EDT	0	0	0
Apr 16, 10:40 PM EDT	0	0	0
Apr 16, 11:00 PM EDT	0	0	0
Apr 16, 11:20 PM EDT	0	0	0
Apr 16, 11:40 PM EDT	0	0	0
Apr 17, 12:00 AM EDT	0	0	0
Apr 17, 12:20 AM EDT	0	0	0
Apr 17, 12:40 AM EDT	0	0	0
Apr 17, 1:00 AM EDT	0	0	0
Apr 17, 1:20 AM EDT	0	0	0
Apr 17, 1:40 AM EDT	0	0	0
Apr 17, 2:00 AM EDT	0	0	0
Apr 17, 2:20 AM EDT	0	0	0
Apr 17, 2:40 AM EDT	0	0	0
Apr 17, 3:00 AM EDT	0	0	0
Apr 17, 3:20 AM EDT	0	0	0
Apr 17, 3:40 AM EDT	0	0	0
Apr 17, 4:00 AM EDT	0	0	0
Apr 17, 4:20 AM EDT	0	0	0
Apr 17, 4:40 AM EDT	0	0	0
Apr 17, 5:00 AM EDT	0	0	0
Apr 17, 5:20 AM EDT	0	0	0
Apr 17, 5:40 AM EDT	0	0	0
Apr 17, 6:00 AM EDT	0	0	0
Apr 17, 6:20 AM EDT	0	0	0
Apr 17, 6:40 AM EDT	0	0	0
Apr 17, 7:00 AM EDT	0	0	0
Apr 17, 7:20 AM EDT	0	0	0
Apr 17, 7:40 AM EDT	0	0	0
Apr 17, 8:00 AM EDT	0	0	0
Apr 17, 8:20 AM EDT	0	0	0
Apr 17, 8:40 AM EDT	0	0	0
Apr 17, 9:00 AM EDT	0	0	0
Apr 17, 9:20 AM EDT	0	0	0
Apr 17, 9:40 AM EDT	0	0	0
Apr 17, 10:00 AM EDT	0	0	0
Apr 17, 10:20 AM EDT	0	0	0
Apr 17, 10:40 AM EDT	0	0	0
Apr 17, 11:00 AM EDT	0	0	0
Apr 17, 11:20 AM EDT	0	0	0
Apr 17, 11:40 AM EDT	0	0	0
Apr 17, 12:00 PM EDT	0	0	0
Apr 17, 12:20 PM EDT	0	0	0
Apr 17, 12:40 PM EDT	0	0	0
Apr 17, 1:00 PM EDT	0	0	0
Apr 17, 1:20 PM EDT	0	0	0
Apr 17, 1:40 PM EDT	0	0	0
Apr 17, 2:00 PM EDT	0	0	0
Apr 17, 2:20 PM EDT	0	0	0
Apr 17, 2:40 PM EDT	0	0	0
Apr 17, 3:00 PM EDT	0	0	0
Apr 17, 3:20 PM EDT	0	0	0
Apr 17, 3:40 PM EDT	0	0	0
Apr 17, 4:00 PM EDT	0	0	0
Apr 17, 4:20 PM EDT	0	0	0
Apr 17, 4:40 PM EDT	0	0	0
Apr 17, 5:00 PM EDT	0	0	0
Apr 17, 5:20 PM EDT	0	0	0
Apr 17, 5:40 PM EDT	0	0	0
Apr 17, 6:00 PM EDT	0	0	0
Apr 17, 6:20 PM EDT	0	0	0
Apr 17, 6:40 PM EDT	0	0	0
Apr 17, 7:00 PM EDT	0	0	0
Apr 17, 7:20 PM EDT	0	0	0
Apr 17, 7:40 PM EDT	0	0	0
Apr 17, 8:00 PM EDT	0	0	0
Apr 17, 8:20 PM EDT	0	0	0
Apr 17, 8:40 PM EDT	0	0	0
Apr 17, 9:00 PM EDT	0	0	0
Apr 17, 9:20 PM EDT	0	0	0
Apr 17, 9:40 PM EDT	0	0	0
Apr 17, 10:00 PM EDT	0	0	0

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Rogers outage reports came from the following cities: Vancouver, North Vancouver, Richmond, and Burnaby.

City	Problem Type	Report Time
Vancouver	Internet	8 hours ago
Vancouver	Total Blackout	19 hours ago
North Vancouver	TV	22 hours ago
Vancouver	Wi-fi	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Vancouver

17 recent signals

8 hours ago

North Vancouver

1 recent signals

22 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

CodeRed333 (@3Code3Red3) reported 34 seconds ago from Burnaby, British Columbia
@RogersHelps @Rogers YOU GUYS SERIOUSLY SUCK AND HAVE THE WORSE CUSTOMER SERVICE A 45 MIN WAIT DUE TO HIGH CALL VOLUMES TURNS INTO 2.5HRS AND STILL N0 ANSWER ? **** OUTTA HERE WITH THE "OH WE ARE SORRY" BULLSHIT
Kiefer Abram (@kikithekrakra99) reported 3 minutes ago from Delta, British Columbia
@TELUSsupport what's happening in #deltabc? With 5G network..... My mom can barely hear me!!! Am in a 5G coverage area!!!!???? Network problems you have?? Hahaha... No you like #rogerswireless..... @RogersHelps hahahaha
Benny Yau (@MrBennyYau) reported 5 minutes ago from Vancouver, British Columbia
And then I spent the next 2 hours trying to reset my phone and another 30 minutes with Apple support troubleshooting to no avail... until I checked the Rogers website on advice from the Apple specialist. Damn it, Rogers. Get your act together. @RogersHelps
Vasily Podgoalzin (@Rparmarr89) reported 10 minutes ago from Vancouver, British Columbia
@MonikaGul @NEWS1130 @canantifraud True story. Happened to me last month as well as I thought the text was spam. Got into my PayPal account as well. Luckily @AskPayPal and @Rogers rectified the issue within a couple hours and got my phone number back.
Jason Michael (@JayGarfs) reported 10 minutes ago from Richmond, British Columbia
@jeffgroat @Rogers Let them be buddy. I did the same and never looked back.
Ace Cabebe (@HeyItsIan14) reported 17 minutes ago from Delta, British Columbia
@RogersHelps is there a service outage? I can’t make any phones calls right now. Using wifi for internet right now
Cameron Williams (@Wasgo) reported 21 minutes ago from Vancouver, British Columbia
@RogersHelps Fix your replies. Because you keep replying to tweets that don’t start with a mention, all your Remind tweets end up in the timeline.
JD (@CoachDhillon) reported 22 minutes ago from Richmond, British Columbia
My data is still not working. Going on day 3. What is going on? And I need to use the ArriveCAN app at the border. @RogersHelps @Rogers
Sheila Morissette (@sheilamoris) reported 23 minutes ago from Vancouver, British Columbia
@RogersHelps a serious security breach occurred on my family members phone recently. Fraudster did a SIM swap - phone number ported to another company. No compensation from @rogers, no customer service . Seems they dont care
Ameer Z. (@1RovingNomad) reported 23 minutes ago from North Vancouver, British Columbia
Worst telecommunications company in the world >>> @Rogers and Canada has one of the world's highest telecom rates.....and no competition you basically have two to choose from and more often than not Telus is not the choice (for some reason)
Brandon Crowe *Burner (@BrandonCrowe97) reported 24 minutes ago from Burnaby, British Columbia
@SamsungMobileCA @RogersHelps are the two of you ever going to show that you give a **** and finally update the S20FE to Android 11 like the rest of the world? Can you provide even one valid reason why you'd leave only Canada out of the update?
Matt Bishop (@MattBishopL3) reported 30 minutes ago from North Vancouver, British Columbia
@alankcwong @RogersHelps Why are you still on Rogers? Haven’t they proven their inability to run a reliable network?
Kiefer Abram (@kikithekrakra99) reported 37 minutes ago from Burnaby, British Columbia
@TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps
Cam & Nicole (@travelcanucks) reported 39 minutes ago from North Vancouver, British Columbia
Very disappointed that @Rogers no longer offers #travel plans. For our 3 week trip to Europe, Rogers will charge me $15 per day ($300) even if I only use the data for 2 minutes to call an Uber. The solution I was given was to use a different mobile company. Seriously! You suck 👎
Alli Bearinger 🇨🇦 (@Abearinger) reported 39 minutes ago from Vancouver, British Columbia
@alwaysfreshstef @Rogers @MapleLeafs The worst!!!!
Morgane Oger (@MorganeOgerBC) reported 43 minutes ago from Vancouver, British Columbia
@RogersHelps Oh dear I'm so sorry, I see to have missed your message today. Twitter needs more bandwidth than your throttled service allows for all customers. I'm hearing grumbles about the some way mobile providers throttle customers. Is there better equality than in a race to the bottom?
CodeRed333 (@3Code3Red3) reported 48 minutes ago from Burnaby, British Columbia
@RogersHelps AND WHAT DOES A DM HELP WITH. BEING TOLD TO CALL A NUMBER JUST TO BE OUT ON HOLD. A FULL 5HR CALL TO ROGERS TODAY.
Eric Machado (@heyericm) reported 49 minutes ago from Vancouver, British Columbia
@FidoSolutions Well, too bad then. Hey, @Rogers, bring it on!
Joel Preszcator (@jpresz) reported 54 minutes ago from Vancouver, British Columbia
@Sportsnet @rogers @nhl are there plans at upgrading the Sportsnet App before the NHL season begins? It is terrible. How is this an acceptable replacement for the streamlined NHL Live App?
Kiefer Abram (@kikithekrakra99) reported 57 minutes ago from Vancouver, British Columbia
@RogersHelps is there an outage with txt messages or calling in the #mertovancouverarea?

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

💙🧡🇨🇦Mkmecrzy🇨🇦🧡💙 (@mkmecrzy) reported 4 minutes ago
@Rogers your customer service is useless, no internet since 7am - it’s now 10:15pm. You can’t get through for a status update and your stupid app is down for maintenance!
Wut? (@_TheCaptaincs) reported 5 minutes ago
@Rogers your customers support is so atrocious you’re losing my business despite my visceral hatred of Bell.
tuart onkhouse (@onkhouse) reported 8 minutes ago
@RogersHelps login to what? i got a phone a number that trans to roger thats it no other ibfo
Uncle June (@Chessongrass1) reported 11 minutes ago
@MapleLeafs @Rogers wtf is this…. Like seriously
Zohreh (@Z_T_1348) reported 11 minutes ago
@RogersHelps @KjennerBrian Never trust them. They lie and will never return your money. Their bills are so complicated that no one understands the charges. You end up calling them, wasting at least two hours, and getting nothing in return, just a complete waste of time.
junior chicken (@friezwiththat) reported 12 minutes ago
@Rogers it’s such a fun experience having no internet & not a way to fix it 🥰🥰
BLUEJAYSFAN (@JAYSFAN0424) reported 13 minutes ago
@Rogers An hour and 45 minutes to speak with Customer service and still on hold is unacceptable, weekend or not!!!
Denis Lefebvre 🇨🇦 (@Denrite_Mech) reported 18 minutes ago
@Rogers wtf every god damn spring we have had problems. 3rd in a row. Fix your ****.
travisrenney (@travisrenney) reported 18 minutes ago
@RogersHelps Answer the phone in the call centre. Have an objective to have hold times of less and three to five minutes. Being on hold literally for hours is the worst customer service ever. Customers don’t need new packages, deals offers, advertising. Investment in customer support.
lori (@Stargazer600) reported 19 minutes ago
@RogersHelps @notVERYhappy26 Fix your phone number cant get threw