Rogers outages and service status in Richmond, British Columbia

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, British Columbia

The most recent Rogers outage reports came from the following cities: Vancouver, Burnaby, North Vancouver, and Richmond.

City	Problem Type	Report Time
Vancouver	Internet	36 minutes ago
Vancouver	Phone	13 hours ago
Vancouver	Internet	4 days ago
Vancouver	Internet	5 days ago
Vancouver	E-mail	5 days ago
Vancouver	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Brandon Crowe *Burner (@BrandonCrowe97) reported 7 minutes ago from Burnaby, British Columbia

  @SamsungMobileCA @RogersHelps are the two of you ever going to show that you give a **** and finally update the S20FE to Android 11 like the rest of the world? Can you provide even one valid reason why you'd leave only Canada out of the update?

• 
  Marshall Mills (@MarshallsMills) reported 8 minutes ago from Vancouver, British Columbia

  @RogersHelps I've been on hold for over 2 hours now. Is there someone that can help me with my bill? I have roam like home and was charged an extra $250. 😭

• 
  b i a ☆ (@biayvr) reported 8 minutes ago from Burnaby, British Columbia

  Husband works for @Rogers. Day off. He’s adding a number to his line and has to go to a store that’s not his own because contractually he can’t & all, so we go to the one close to home. HE JUST HELPED ANOTHER GUY WITH AN ISSUE STOP WORKING DAMMIT Rogers u got a keeper value him

• 
  Kiefer Abram (@kikithekrakra99) reported 12 minutes ago from Vancouver, British Columbia

  @RogersHelps is there an outage with txt messages or calling in the #mertovancouverarea?

• 
  Trevor (@EastvanTrev) reported 13 minutes ago from Burnaby, British Columbia

  Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

• 
  Jeanne (@Meanchef) reported 16 minutes ago from Burnaby, British Columbia

  I have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp

• 
  Joshua Coghlan - IG 》 (@JCog88) reported 20 minutes ago from Vancouver, British Columbia

  @Bell_Support or @RogersHelps is it true we #Note9 users don't get 9 Pie or #OneUI until the 11th. Damn

• 
  Benny Yau (@MrBennyYau) reported 22 minutes ago from Vancouver, British Columbia

  And then I spent the next 2 hours trying to reset my phone and another 30 minutes with Apple support troubleshooting to no avail... until I checked the Rogers website on advice from the Apple specialist. Damn it, Rogers. Get your act together. @RogersHelps

• 
  Shan Cajucom (@123shinshan) reported 32 minutes ago from Burnaby, British Columbia

  I am expecting a call from my doctor and I don't have a network service. @Fidomobile @Rogers

• 
  crankin (@rankinacameron) reported 32 minutes ago from Vancouver, British Columbia

  @Rogers whats up wireless sucks so bad

• 
  Elana Shepert 🇺🇦 (@elanashepert) reported 33 minutes ago from Vancouver, British Columbia

  @ElizabethThe @Rogers That’s horrible 😞 I’m sorry

• 
  Jay Holtslander (@j_holtslander) reported 35 minutes ago from Vancouver, British Columbia

  @RogersHelps btw your recommendation to enable Wi-fi calling didn’t help me at home in my Vancouver apartment. Was already on.

• 
  Patrick Pemberton (@P2_602FM) reported 37 minutes ago from New Westminster, British Columbia

  @Rogers Don’t worry about it. @SpaceX #starlink will solve that problem. That oligopoly has to go.

• 
  CodeRed333 (@3Code3Red3) reported 38 minutes ago from Burnaby, British Columbia

  @RogersHelps @Rogers YOU GUYS SERIOUSLY SUCK AND HAVE THE WORSE CUSTOMER SERVICE A 45 MIN WAIT DUE TO HIGH CALL VOLUMES TURNS INTO 2.5HRS AND STILL N0 ANSWER ? **** OUTTA HERE WITH THE "OH WE ARE SORRY" BULLSHIT

• 
  Tom Alexander (@_TJAlexander) reported 39 minutes ago from Vancouver, British Columbia

  Any ETA on service restoration @RogersHelps ?

• 
  Jenn Della (@JennPWasHere) reported 40 minutes ago from Delta, British Columbia

  @RogersHelps @Rogers I did but you didn’t help me.

• 
  CodeRed333 (@3Code3Red3) reported 43 minutes ago from Burnaby, British Columbia

  @RogersHelps AND WHAT DOES A DM HELP WITH. BEING TOLD TO CALL A NUMBER JUST TO BE OUT ON HOLD. A FULL 5HR CALL TO ROGERS TODAY.

• 
  CC (@golfercruz) reported 58 minutes ago from Richmond, British Columbia

  @imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.

• 
  kelly (@kellymanloves) reported 59 minutes ago from Vancouver, British Columbia

  @RogersHelps can you confirm if 18008289828 is your Cantonese/mandarin customer service line, because my mom got from them saying they’re from Rogers not sure if it’s scam or not because online it says the # is 18007877953 and when you phone both of them

• 
  Jessy (@CoachDhillon) reported 60 minutes ago from Richmond, British Columbia

  @SatiarShah Touche Sat. My bad. Pretty furious with @Rogers at the moment.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  princesserica84 🇨🇦 (@princessrica84) reported 3 minutes ago

  @CanukBigPicture @Sportsnet @Rogers It didn’t fail. Rogers just closed it.

• 
  Dman_67 (@Dman_67) reported 3 minutes ago

  @RogersHelps I have a possible fraud situation with your organization…but can’t get through to anyone to help, just get a message that you are too busy and to call back later? Trying to use your chat feature but have 100 people ahead of me. Need some help asap…..

• 
  Amrith (@hopingcanadian) reported 5 minutes ago

  @RogersHelps Internet down for the last hr and a half. - cambridge ontario. Im on phone and also trying to get hold of someone on chat. No reports of outage as yet. Could you help me in anyway ?

• 
  alleykat (@katsass1) reported 6 minutes ago

  @JayGenXer @Rogers Im wlakinf away form them after multiple years their customer service has gone to **** and they'll pricing is unreasonable

• 
  Michael DelPiero (@MikeDelpieroX) reported 8 minutes ago

  Hi @Grok did @Rogers Fido let fraudsters access one customer’s account 5 times, even after he added a security PIN and secret questions? And did Canada’s Privacy Commissioner find employees bypassed authentication, exposing his personal info? Why so little attention? @RogersHelps

• 
  Terry Ostashek (@TOstashek) reported 15 minutes ago

  Dealing with @ROGERS is definitely an exercise in frustration! For a company that relies on it's customers in order to survive, @ROGERS seems ok living on life support!

• 
  Banana King (@BananaKingonX) reported 16 minutes ago

  @JayGenXer @Rogers Just go straight to the @CCTS_CPRST. Don't even waste time with Rogers' "customer service". You won't believe how fast they accommodate you after you file a complaint.

• 
  David (@DKathary_) reported 19 minutes ago

  Is @rogers internet down? @rogershelps

• 
  Sharon (@TheSharonHope) reported 20 minutes ago

  @Rogers why is your wifi never working? How am I supposed to work from home now?

• 
  JayGen 𝕏 er🇨🇦 (@JayGenXer) reported 21 minutes ago

  @DanMac2014 @Rogers They have the monopoly.. zero customer service and zerofks