Rogers Outage in Richmond, British Columbia

@Rogers I need to cancel phone protection on one of my lines, but can’t seem to find the right place? Please help!

@RogersHelps @Rogers are you having issues with cellular network? Located- Delta, BC Boyfriend has been having issues all day - very spotty. Wifi is fine but then unable to make or receive calls. #rogerswireless #rogers

@Rogers can send 50 messages and emails when you’re about to reach your data limit, but takes you a month to issue a credit for your disruption #Accountability #bs

I want to say thank you @Rogers taking responsibility for what happened monday👍 it sucks but life goes on. Made me realized how much we rely on our cell phone + services.

@RogersHelps Well if you were actually sorry how about a small discount on everybody’s bill? As we all paid for a service we didn’t receive for a day with no real explanation

@AboutRogers @RogersHelps I still don’t have service but my husband does! We’re in Richmond BC

@AboutRogers @RogersHelps I'm still without service!!!! It's 3:40pm (PST) 😡

And then I spent the next 2 hours trying to reset my phone and another 30 minutes with Apple support troubleshooting to no avail... until I checked the Rogers website on advice from the Apple specialist. Damn it, Rogers. Get your act together. @RogersHelps

@Ccressman87 @RogersHelps @680NEWS Hardly intermittent! This is a major outage.

@RogersHelps @Rogers We have 3 family members on your network! This is ridiculous!!!! What is the estimated time? #fail

I have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp

@Rogers hey still no service in bc get your **** together Rogers

I am expecting a call from my doctor and I don't have a network service. @Fidomobile @Rogers

@RogersHelps Please piggyback your service to Bell or Telus STAT!

@RogersHelps What are going to do for the Paying customer?? Today lots of Canadians are planning to register for CoVID Vaccinations...... I smell a law suit.

Any ETA on service restoration @RogersHelps ?

@RogersHelps is there a service outage? I can’t make any phones calls right now. Using wifi for internet right now

@Rogers Don’t worry about it. @SpaceX #starlink will solve that problem. That oligopoly has to go.

@SamsungMobileCA @RogersHelps are the two of you ever going to show that you give a **** and finally update the S20FE to Android 11 like the rest of the world? Can you provide even one valid reason why you'd leave only Canada out of the update?

@RogersHelps AND WHAT DOES A DM HELP WITH. BEING TOLD TO CALL A NUMBER JUST TO BE OUT ON HOLD. A FULL 5HR CALL TO ROGERS TODAY.

@RogersHelps cable tv is down on all 4 boxes. 😰

@RogersHelps No we’ve been down that road and all we get is there is nothing wrong with our equipment it’s something with our area. Then you try and sell us something new.

@RogersHelps I just signed up for a corporate plan with my company and my bill has been overcharged. Can you help?

Anyone looking for a t.v, internet or phone company I suggest you avoid @Rogers at all cost! Not only do they treat long time customers like **** but their service is less then subpar. We pay every month for internet yet it only works half the time.

@RogersHelps does not help

@RogersHelps DM's dont fix my internet when I cant work because your service is inadequate. Plenty of competition in the area who would love to have my $$$ instead.

Can someone explain why @Bell @Rogers and @TELUS compete by offering the exact same deal on the exact same phone and the exact same data plan?!? #wtf #mobileservicecanada

@RogersHelps If I was a new connection someone would be here the following day. Better yet, if you guys didn’t disrupt my service to begin with I wouldn’t need it to be restored!

Unsure why @AppleSupport is taking so long to fix.  Apparently it’s widely known as an issue.  Kinda feel bad for @RogersHelps - if only they had said this months ago I wouldn’t be frustrated with them.

Called @RogersHelps for the umteenth time about a #visualvoicemail issue that has persisted since 2020.   And for the first time I was told it is a known @Apple issue and that @AppleSupport have been troubleshooting it all along.  Bonkers to hear that.