Rogers outages and service status in Richmond, British Columbia

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, British Columbia

The most recent Rogers outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, and Richmond.

City	Problem Type	Report Time
Vancouver	Internet	6 hours ago
Vancouver	Internet	2 days ago
Vancouver	Wi-fi	2 days ago
Vancouver	Total Blackout	2 days ago
Vancouver	Internet	3 days ago
North Vancouver	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Brandon Crowe *Burner (@BrandonCrowe97) reported 6 minutes ago from Burnaby, British Columbia

  @SamsungMobileCA @RogersHelps are the two of you ever going to show that you give a **** and finally update the S20FE to Android 11 like the rest of the world? Can you provide even one valid reason why you'd leave only Canada out of the update?

• 
  Matt Evans (@Thatmattevans) reported 12 minutes ago from West End, British Columbia

  @Rogers hey still no service in bc get your **** together Rogers

• 
  Andrew F Stewart (@AndrewFstewart) reported 17 minutes ago from Vancouver, British Columbia

  “Somethings only a problem if it can’t be solved”. Me taking my mom down from feeling bad about paying @Rogers $17,000 when it should have been $170 lol I told her I’ve done that a few times. Never that much however lol

• 
  Ronald Swizzler (@stuffapproved) reported 17 minutes ago from Richmond, British Columbia

  @RogersHelps I’m pretty sure it’s your job to BS your customers. #telus never had these issues, but #rogers is horrible in the #canadaline tunnel section, especially towards Richmond. Of course I have roaming on.

• 
  Nic Amaya 🇺🇦🇨🇦🇨🇴 (@Nic_Amaya) reported 27 minutes ago from Vancouver, British Columbia

  He it’s @Rogers down again in #yvr ????

• 
  Shan Cajucom (@123shinshan) reported 29 minutes ago from Burnaby, British Columbia

  I am expecting a call from my doctor and I don't have a network service. @Fidomobile @Rogers

• 
  CC (@golfercruz) reported 31 minutes ago from Richmond, British Columbia

  @imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.

• 
  Sia Adjudani (@Sia_Adjudani) reported 39 minutes ago from Delta, British Columbia

  @RogersHelps @Rogers We have 3 family members on your network! This is ridiculous!!!! What is the estimated time? #fail

• 
  Jess (@jessicayhkim) reported 42 minutes ago from Vancouver, British Columbia

  @Rogers I need to cancel phone protection on one of my lines, but can’t seem to find the right place? Please help!

• 
  #IndianStatus531 (@BlueCedarAngel) reported 45 minutes ago from Burnaby, British Columbia

  @RogersHelps That's just great! Why not tell my son the first time at the store?! Never before have we had to go through all this bs!! Why have codes of your not going to use them?! The manager got me to yell my code to her in the store?! A simple call for authorization? #badservice

• 
  crankin (@rankinacameron) reported 45 minutes ago from Vancouver, British Columbia

  @Rogers whats up wireless sucks so bad

• 
  Joshua Coghlan - IG 》 (@JCog88) reported 47 minutes ago from Vancouver, British Columbia

  @Bell_Support or @RogersHelps is it true we #Note9 users don't get 9 Pie or #OneUI until the 11th. Damn

• 
  Jody Vance (@jodyvance) reported 48 minutes ago from Vancouver, British Columbia

  @Post_Brodie @RogersMobileCa I plan to go to @RogersHelps customer retention tomorrow. If not .... I'm switching. today's discovery of top up charges remaining for ages (years) is not cool. I'm done with shady.

• 
  Patrick Pemberton (@P2_602FM) reported 50 minutes ago from New Westminster, British Columbia

  @Rogers Don’t worry about it. @SpaceX #starlink will solve that problem. That oligopoly has to go.

• 
  Marian S. (@MarianRLS1985) reported 50 minutes ago from Vancouver, British Columbia

  @RogersHelps services are down again. 😑

• 
  Eric Machado (@heyericm) reported 53 minutes ago from Vancouver, British Columbia

  @FidoSolutions Well, too bad then. Hey, @Rogers, bring it on!

• 
  Marshall Mills (@MarshallsMills) reported 54 minutes ago from Vancouver, British Columbia

  @RogersHelps I've been on hold for over 2 hours now. Is there someone that can help me with my bill? I have roam like home and was charged an extra $250. 😭

• 
  Trevor (@EastvanTrev) reported 56 minutes ago from Burnaby, British Columbia

  Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

• 
  Ronald Swizzler (@stuffapproved) reported 57 minutes ago from Vancouver, British Columbia

  @Rogers I’m trying to use my data in the #CanadaLine but most of the time it doesn’t work. I’m using an app called #OpenSignal to test the signal and it shows how bad it is. #Vancouver #BC

• 
  kelly (@kellymanloves) reported 1 hour ago from Vancouver, British Columbia

  @RogersHelps can you confirm if 18008289828 is your Cantonese/mandarin customer service line, because my mom got from them saying they’re from Rogers not sure if it’s scam or not because online it says the # is 18007877953 and when you phone both of them

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Yogen Paudel (@StheetPragya) reported 4 minutes ago

  @RogersHelps trying to connect with your virtual asistant; anna. Its a very bad AI. I just want address change, it is costing me over a day.

• 
  Zhenyu (@Zhenyubgaw) reported 6 minutes ago

  @RogersHelps I can't contact the customer support. After waiting on hold for several hours, my call was disconnected by their system

• 
  BNKB (@banknotekb) reported 6 minutes ago

  @Rogers @Rogers I purchased the Africa Travel Pass and it doesn’t work. I was promised an update within 24 hours and received nothing. I then waited 2 more hours for a specialist, only for the chat to be ended without resolution. Can someone help before I escalate this to the CCTS/CRTC?

• 
  Charlii (@Charlii_aBB) reported 6 minutes ago

  @JayGenXer @Rogers I am at the point where I believe they never had any intention of taking the call you just get put into the abyss of elevator music for eternity.

• 
  Nelson (@ZeroDeckard) reported 9 minutes ago

  @JayGenXer @Rogers Horrible service.

• 
  wes (@ohmyslaf) reported 10 minutes ago

  @Rogers @RogersHelps Fix it now I'm tired of you guys

• 
  Chris Arnold (@ChrisArnold33) reported 12 minutes ago

  @RogersHelps It takes hours to get through tech support and days to get someone out. It just happened randomly and I’ve seen before when the outage detector says no outage when there is one.

• 
  RobTheBeaver 🍁🏒 🥓 (@robthebeaver) reported 13 minutes ago

  @JayGenXer @Rogers I’ve been trying to call, but the AI just keeps telling me to try again later. Now I have to go to a physical store just to remove one of the add-ons. @Rogers sucks.

• 
  ज्वलंत (@JwalantSoneji) reported 15 minutes ago

  @Rogers Hung up the phone at 2hrs wait #terrible

• 
  Shell (@Shell29at) reported 17 minutes ago

  @JayGenXer @Rogers Yeah, they don’t seem to care about customers anymore or customer service