Rogers Outage in Burnaby, British Columbia

@RogersHelps AND WHAT DOES A DM HELP WITH. BEING TOLD TO CALL A NUMBER JUST TO BE OUT ON HOLD. A FULL 5HR CALL TO ROGERS TODAY.

@RogersHelps @Rogers YOU GUYS SERIOUSLY SUCK AND HAVE THE WORSE CUSTOMER SERVICE A 45 MIN WAIT DUE TO HIGH CALL VOLUMES TURNS INTO 2.5HRS AND STILL N0 ANSWER ? **** OUTTA HERE WITH THE "OH WE ARE SORRY" BULLSHIT

DEAR @Rogers Yall Gotta Get Your **** Together. THE Worse Customer Service Experience I Have Had In The 15 Years Of Being A Customer.

@RogersHelps @Rogers I did but you didn’t help me.

@RogersHelps I have a promotional deal. I’ll just cancel my current account, as I own the phone, and sign up for the promotion. It’s not hard but apparently it is for @Rogers

@RogersHelps is there an outage with txt messages or calling in the #mertovancouverarea?

@HeatherInNVan @Rogers @RogersHelps I’m w/ Fido that piggybacks the Rogers network. Have not seen any discrepancies today, but this been an issue in the past. Wifi competing with data, have to turn of wifi to get data to work.

@RogersHelps can you confirm if 18008289828 is your Cantonese/mandarin customer service line, because my mom got from them saying they’re from Rogers not sure if it’s scam or not because online it says the # is 18007877953 and when you phone both of them

@imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.

@RogersHelps Oh dear I'm so sorry, I see to have missed your message today. Twitter needs more bandwidth than your throttled service allows for all customers. I'm hearing grumbles about the some way mobile providers throttle customers. Is there better equality than in a race to the bottom?

@RogersHelps Oh dear I'm so sorry, I see to have missed your message today. Twitter needs more bandwidth than your throttled service allows for all customers. I'm hearing grumbles about the some way mobile carriets throttle customers. Is there better equality than in a race to the bottom?

@RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚

@RogersHelps That's just great! Why not tell my son the first time at the store?! Never before have we had to go through all this bs!! Why have codes of your not going to use them?! The manager got me to yell my code to her in the store?! A simple call for authorization? #badservice

I pay an average of $4000 annually to @Rogers for my phone bill. I've been with them for over 20 years, or when they set up shop in Vancouver BC 1/4 of the time we get treated like ****. I always think about switching then family crisis happens. #NotHappy #badservice

@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

@MonikaGul @NEWS1130 @canantifraud True story. Happened to me last month as well as I thought the text was spam. Got into my PayPal account as well. Luckily @AskPayPal and @Rogers rectified the issue within a couple hours and got my phone number back.

@RobairreG @RogersHelps Now restarted it again back again lte plus... Maybe ur os updates are broken... Lmao #samsunggalaxynote9

@RobairreG @RogersHelps #rogerswireless #crappywirelessservice #surrey #176st #canadaway #burnaby #hwy1 Restarted my phone at 192th & hwy 1 now at Canada way and it's still on crappy slow 4g singal

@RogersHelps Yes I am pretty sure that you would rather talk to me privately but I am so disappointed in @Rogers & lack of any customer service that I am ready to go very public about this incident

@RogersBiz I did the live chat, that's what the problem was. 3 people gave me 3 different answers. one even transferred me from Business to Retail chat. I was told Live Chat and Phone support can't send certain models, and some are backordered 4 weeks.

is your modem. Your employees don't know what they are doing. They can't even verify that my account is a business account and not a residential account so they just keep transferring me around. I need this issue fixed or I would be happy to take my business elsewhere to @Rogers

@RogersHelps That response isn't much help to be honest. I had already looked at that and have used it for 4 years already - living in Alberta that info suggests not one jets game is blacked out. But game 1- blacked out - NHl live may be useless this year!

hey @RogersBiz - Trying to add line w/device to business account, spent 1 hour yesterday going in circles with multiple agents for what should be a simple process that i've done in the past. Service has been BRUTAL, need some Actual Help.

@RogersHelps Yes my login username for my profile. It’s a different email than the ones my bills are emailed to

@RogersHelps Im trying to change my login username, but when I try to, it kicks me out to the main sign in page. My username is a old email that has been hacked. Need this changed asap!

@RogersHelps Looking for help in deleting the account

@RogersHelps My phone gyroscope is broken so when I go to watch a game I am forced to watch it in portrait. Can you please add a fullscreen button to the video player so I, and likely many others can watch the game in landscape mode?

@Pegleg78 @RogersHelps @NHL Yes, the iPhone app is garbage. Can’t sign in and maybe after 20 attempts it works. The Xbox app is worse. “Playback interrupted, try again” crash crash crash. Uninstalled and tried again. Crashes. Months go by and nothing changes.

@RogersHelps Hello, I would like to know how I can make a formal complain about the very very poor service I received considering NHLlive. So far, the customer service has been able to REMOVE option for me to watch hockey games. I am very upset.