Rogers Outage in Burnaby, British Columbia

@Fidomobile @FidoSolutions @Rogers I have a unknown charge in the bill and when i called customer service they don't have info on that charge and won't reverse the charge as well. I have never such a worst customer service.

“Somethings only a problem if it can’t be solved”. Me taking my mom down from feeling bad about paying @Rogers $17,000 when it should have been $170 lol I told her I’ve done that a few times. Never that much however lol

Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

@BrightstarDP Wow I paid you for my replacement phone but never got it? #contracts apparently mean nothing to your company @Rogers @RogersHelps

@RogersHelps I've been on hold for over 2 hours now. Is there someone that can help me with my bill? I have roam like home and was charged an extra $250. 😭

@gmbutts @Rogers I did that once, years ago. Never again.

@Rogers I need to cancel phone protection on one of my lines, but can’t seem to find the right place? Please help!

@RogersHelps @Rogers are you having issues with cellular network? Located- Delta, BC Boyfriend has been having issues all day - very spotty. Wifi is fine but then unable to make or receive calls. #rogerswireless #rogers

@Rogers can send 50 messages and emails when you’re about to reach your data limit, but takes you a month to issue a credit for your disruption #Accountability #bs

@Rogers I called for 30’ for the past 3 days, can’t get a hold of anybody, just to fix a problem that should be done week ago, I don’t have time for this, why do I have to waste my time for somebody mistakes.

I want to say thank you @Rogers taking responsibility for what happened monday👍 it sucks but life goes on. Made me realized how much we rely on our cell phone + services.

@RogersHelps Well if you were actually sorry how about a small discount on everybody’s bill? As we all paid for a service we didn’t receive for a day with no real explanation

@AboutRogers @RogersHelps I still don’t have service but my husband does! We’re in Richmond BC

@AboutRogers @RogersHelps I'm still without service!!!! It's 3:40pm (PST) 😡

And then I spent the next 2 hours trying to reset my phone and another 30 minutes with Apple support troubleshooting to no avail... until I checked the Rogers website on advice from the Apple specialist. Damn it, Rogers. Get your act together. @RogersHelps

@Ccressman87 @RogersHelps @680NEWS Hardly intermittent! This is a major outage.

@RogersHelps @Rogers We have 3 family members on your network! This is ridiculous!!!! What is the estimated time? #fail

@RogersHelps ****. But when we a day late on payments, we get charged so much money.

I have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp

@Rogers hey still no service in bc get your **** together Rogers

@RogersHelps I know you can only pass on the info you are given, but it's the quality of that info that is frustrating. As more areas get power restored (Ottawa) internet access is still not available. Is the delay because of lack of power, damage to physical infrastructure ....?

Any chance @Rogers internet will ever be connected in Barrhaven again? I spoke to several people yesterday in my community and we don’t get it. Power is back. No trees down and @Bell is working fine. Tonight will be night 6 for us. Some feedback from @RogersHelps please. ETA?

@RogersHelps complete blackout since last Saturday! The lack of communication seems to be par for the course considering the astronomical prices we pay. The least @RogersHelps could do is update the affected customers with a real response and notfrom a Bot.

It’s not @hydroottawa’s fault because they’re working around the clock. @RogersHelps though has no excuse why their mobile service is choppy / doesn’t work because Bell works. Overall #Ottawa need to take a better look at our bad infrastructure and find solutions! #ONStorm #Ward9

@Rogers why dont you fix my ****** cable outside that I pay $100s every month for. **** your ****** service

@timandfriends @Rogers Who gives a ****. Why am I being shown this ad. I couldn't care less about sports

Poor communication from @RogersHelps to residents of Ottawa is a result of being part of a protected oligopoly. Their merger with Shaw should not be supported @anitavandenbeld

Tired of using @RogersHelps as my service provider. Need to change my line to Bell/Telus ASAP

@RogersHelps I find it hard to believe you don’t have a game plan or which areas will be fixed when. This is very unprofessional of rogers and I hope many people quit your horrible service.

@RogersHelps This is getting ridiculous. You better pay for all the data everyone has been using. I understand it was a power outage but we pay big money for your crappy service. Everyone has ask you guys when it will be fixed and a game plan. You guys keep saying thank you for your patience.