Rogers outages and service status in Burnaby, British Columbia

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map

Rogers generated 4 outage signals in the last 24 hours around Burnaby, including 3 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received Apr 30, 7:26 PM EDT.

Internet (62%)
Wi-fi (18%)
TV (10%)
Phone (5%)
E-mail (3%)
Total Blackout (3%)

The latest reports from users having issues in Burnaby come from postal codes V5J and V5A .

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Burnaby	Baseline
Apr 29, 8:00 PM EDT	0	0	0
Apr 29, 8:20 PM EDT	0	0	0
Apr 29, 8:40 PM EDT	0	0	0
Apr 29, 9:00 PM EDT	0	0	0
Apr 29, 9:20 PM EDT	0	0	0
Apr 29, 9:40 PM EDT	0	0	0
Apr 29, 10:00 PM EDT	0	0	0
Apr 29, 10:20 PM EDT	0	0	0
Apr 29, 10:40 PM EDT	0	0	0
Apr 29, 11:00 PM EDT	0	0	0
Apr 29, 11:20 PM EDT	0	0	0
Apr 29, 11:40 PM EDT	0	0	0
Apr 30, 12:00 AM EDT	0	0	0
Apr 30, 12:20 AM EDT	0	0	0
Apr 30, 12:40 AM EDT	0	0	0
Apr 30, 1:00 AM EDT	0	0	0
Apr 30, 1:20 AM EDT	0	0	0
Apr 30, 1:40 AM EDT	0	0	0
Apr 30, 2:00 AM EDT	0	0	0
Apr 30, 2:20 AM EDT	0	0	0
Apr 30, 2:40 AM EDT	0	0	0
Apr 30, 3:00 AM EDT	0	0	0
Apr 30, 3:20 AM EDT	0	0	0
Apr 30, 3:40 AM EDT	0	0	0
Apr 30, 4:00 AM EDT	0	0	0
Apr 30, 4:20 AM EDT	0	0	0
Apr 30, 4:40 AM EDT	0	0	0
Apr 30, 5:00 AM EDT	0	0	0
Apr 30, 5:20 AM EDT	0	0	0
Apr 30, 5:40 AM EDT	0	0	0
Apr 30, 6:00 AM EDT	0	0	0
Apr 30, 6:20 AM EDT	0	0	0
Apr 30, 6:40 AM EDT	0	0	0
Apr 30, 7:00 AM EDT	0	0	0
Apr 30, 7:20 AM EDT	0	0	0
Apr 30, 7:40 AM EDT	0	0	0
Apr 30, 8:00 AM EDT	0	0	0
Apr 30, 8:20 AM EDT	0	0	0
Apr 30, 8:40 AM EDT	0	0	0
Apr 30, 9:00 AM EDT	0	0	0
Apr 30, 9:20 AM EDT	0	0	0
Apr 30, 9:40 AM EDT	0	0	0
Apr 30, 10:00 AM EDT	0	0	0
Apr 30, 10:20 AM EDT	0	0	0
Apr 30, 10:40 AM EDT	0	0	0
Apr 30, 11:00 AM EDT	0	0	0
Apr 30, 11:20 AM EDT	0	0	0
Apr 30, 11:40 AM EDT	0	0	0
Apr 30, 12:00 PM EDT	0	0	0
Apr 30, 12:20 PM EDT	0	0	0
Apr 30, 12:40 PM EDT	0	0	0
Apr 30, 1:00 PM EDT	0	0	0
Apr 30, 1:20 PM EDT	0	0	0
Apr 30, 1:40 PM EDT	0	0	0
Apr 30, 2:00 PM EDT	0	0	0
Apr 30, 2:20 PM EDT	0	0	0
Apr 30, 2:40 PM EDT	0	0	0
Apr 30, 3:00 PM EDT	0	0	0
Apr 30, 3:20 PM EDT	0	0	0
Apr 30, 3:40 PM EDT	0	0	0
Apr 30, 4:00 PM EDT	0	0	0
Apr 30, 4:20 PM EDT	0	0	0
Apr 30, 4:40 PM EDT	0	0	0
Apr 30, 5:00 PM EDT	0	0	0
Apr 30, 5:20 PM EDT	0	0	0
Apr 30, 5:40 PM EDT	0	0	0
Apr 30, 6:00 PM EDT	0	0	0
Apr 30, 6:20 PM EDT	0	0	0
Apr 30, 6:40 PM EDT	0	0	0
Apr 30, 7:00 PM EDT	0	0	0
Apr 30, 7:20 PM EDT	0	0	0
Apr 30, 7:40 PM EDT	0	0	0
Apr 30, 8:00 PM EDT	0	0	0

May 1: Problems at Rogers

Rogers is having issues since 02:20 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Burnaby, British Columbia

The most recent Rogers outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, Port Moody, Coquitlam, Anmore, Richmond, Coquitlam, and Port Coquitlam.

City	Problem Type	Report Time
Vancouver	Internet	56 minutes ago
Vancouver	TV	5 hours ago
Vancouver	E-mail	11 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago

Nearby cities with recent reports

Vancouver

20 recent signals

56 minutes ago

North Vancouver

2 recent signals

2 days ago

Port Moody

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

Riaz Meghji (@RiazMeghji) reported 5 minutes ago from Vancouver, British Columbia
Terrific cause we get to support! @canucks @Rogers @BT_Vancouver
Patty Friesen (@FriesenPatty) reported 7 minutes ago from Richmond, British Columbia
@RogersHelps Please piggyback your service to Bell or Telus STAT!
Jessy (@CoachDhillon) reported 9 minutes ago from Vancouver, British Columbia
Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
Eva Pang (@oneweedram) reported 18 minutes ago from Vancouver, British Columbia
Getting tired of @Rogers and @Apple @AppleSupport bouncing me back and forth for every iPhone or Apple Watch issue I’m having. Wish someone would just take responsibility already instead of laying the blame on each other! 😡 #customerservicefail #CustomerExperience
Elana Shepert 🇺🇦 (@elanashepert) reported 19 minutes ago from Vancouver, British Columbia
@ElizabethThe @Rogers That’s horrible 😞 I’m sorry
Patrick Pemberton (@P2_602FM) reported 20 minutes ago from New Westminster, British Columbia
@Rogers Don’t worry about it. @SpaceX #starlink will solve that problem. That oligopoly has to go.
Eric Machado (@heyericm) reported 22 minutes ago from Vancouver, British Columbia
@FidoSolutions Well, too bad then. Hey, @Rogers, bring it on!
Jeanne (@Meanchef) reported 22 minutes ago from New Westminster, British Columbia
Just like that out of service again @Fidomobile @Rogers seriously!! This is bull crap!
JESSICA💋 (@keeponsmilingu) reported 23 minutes ago from Vancouver, British Columbia
@AboutRogers @RogersHelps I'm still without service!!!! It's 3:40pm (PST) 😡
JD (@CoachDhillon) reported 24 minutes ago from Richmond, British Columbia
My data is still not working. Going on day 3. What is going on? And I need to use the ArriveCAN app at the border. @RogersHelps @Rogers
Jenn Della (@JennPWasHere) reported 25 minutes ago from Delta, British Columbia
@RogersHelps @Rogers I did but you didn’t help me.
Kiefer Abram (@kikithekrakra99) reported 29 minutes ago from Delta, British Columbia
@RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday
Mun Bagri, MA (@MunBagri) reported 31 minutes ago from Coquitlam, British Columbia
If @RogersHelps isn't able to inform public what caused this outage was or assure us it won't happen again, part of their "compensation" for customers should be to allow us to void our current contracts (without penalty) & switch providers. Rather this than some measly discount.
Ronald Swizzler (@stuffapproved) reported 35 minutes ago from Vancouver, British Columbia
@Rogers I’m trying to use my data in the #CanadaLine but most of the time it doesn’t work. I’m using an app called #OpenSignal to test the signal and it shows how bad it is. #Vancouver #BC
Matt Bishop (@MattBishopL3) reported 46 minutes ago from North Vancouver, British Columbia
@alankcwong @RogersHelps Why are you still on Rogers? Haven’t they proven their inability to run a reliable network?
Ronald Swizzler (@stuffapproved) reported 51 minutes ago from Richmond, British Columbia
@RogersHelps I’m pretty sure it’s your job to BS your customers. #telus never had these issues, but #rogers is horrible in the #canadaline tunnel section, especially towards Richmond. Of course I have roaming on.
AM (@_TPE_TW_) reported 54 minutes ago from Burnaby, British Columbia
I want to say thank you @Rogers taking responsibility for what happened monday👍 it sucks but life goes on. Made me realized how much we rely on our cell phone + services.
Andrew F Stewart (@AndrewFstewart) reported 58 minutes ago from Vancouver, British Columbia
“Somethings only a problem if it can’t be solved”. Me taking my mom down from feeling bad about paying @Rogers $17,000 when it should have been $170 lol I told her I’ve done that a few times. Never that much however lol
⚖️ Justice must be served 🐉 (@heatherdalelaw) reported 59 minutes ago from Vancouver, British Columbia
@BrightstarDP Wow I paid you for my replacement phone but never got it? #contracts apparently mean nothing to your company @Rogers @RogersHelps
Benny Yau (@MrBennyYau) reported 59 minutes ago from Vancouver, British Columbia
And then I spent the next 2 hours trying to reset my phone and another 30 minutes with Apple support troubleshooting to no avail... until I checked the Rogers website on advice from the Apple specialist. Damn it, Rogers. Get your act together. @RogersHelps

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

tiredsotired (@sotiredsotired) reported 5 minutes ago
@RogersHelps Great! Will I get a human to address the $200 overcharge? Honestly the fact you have no human (though I assume TB are a human’s initials) to help customers is the fundamental message.
Robert Chaulk🫐 (@RobertChaulk) reported 8 minutes ago
@EddieSheerr @DaveJSullivan @Rogers K. Didn’t know that 👍. Be nice to get away from cell thing but cost with Starlink might be an issue.
Jey (@Slxmjimmy69) reported 9 minutes ago
@RogersHelps My grandma does dialysis at home sometimes my phone can’t even connect to service and I’m OUTSIDE in a city lol
Chris (@farmloaner) reported 11 minutes ago
@Rogers ruining the birthday. Can’t watch @tigershockey or @EdmontonOilers due to a service interruption. Lots of upset hockey fans in Medicine Hat tonight!
nothing but volcanic vipers (@MooCowRawrz) reported 12 minutes ago
Glad that @rogers @bell @sportnets hate me for trying to watch sport I pay for thanks for not letting me see the last of the raptors game because your TV apps are ducking **** and your laying people off **** You
Krishan Arora (@krishanarora1) reported 12 minutes ago
@RogersHelps it’s really worst service from last 2 months
Bev 🇨🇦 (@Garnet_2203) reported 15 minutes ago
Everyone. Cancel your @Rogers account
hank ronson (@wiseguy_ocb) reported 17 minutes ago
@idkallex @Rogers And I thought our Australian internet was **** dam
Krishan Arora (@krishanarora1) reported 18 minutes ago
@RogersHelps Don’t see hardware issue, checked on ur site, don’t see location issue but my neighbour also told he is facing similar problem
TimeTraveleRuss (@Noeticwanderer) reported 20 minutes ago
Been on hold @rogers for almost an hour now and still waiting! I don't know how they can ppssibly eliminate 25,000 positions. The service os already horrible as it is.