Rogers outages and service status in New Westminster, British Columbia

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Rogers generated 4 outage signals in the last 24 hours around New Westminster, including 4 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received Apr 23, 12:27 PM EDT.

Internet (59%)
Wi-fi (17%)
TV (10%)
E-mail (6%)
Phone (6%)
Total Blackout (3%)

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	New Westminster	Baseline
Apr 22, 12:20 PM EDT	0	0	0
Apr 22, 12:40 PM EDT	0	0	0
Apr 22, 1:00 PM EDT	0	0	0
Apr 22, 1:20 PM EDT	0	0	0
Apr 22, 1:40 PM EDT	0	0	0
Apr 22, 2:00 PM EDT	0	0	0
Apr 22, 2:20 PM EDT	0	0	0
Apr 22, 2:40 PM EDT	0	0	0
Apr 22, 3:00 PM EDT	0	0	0
Apr 22, 3:20 PM EDT	0	0	0
Apr 22, 3:40 PM EDT	0	0	0
Apr 22, 4:00 PM EDT	0	0	0
Apr 22, 4:20 PM EDT	0	0	0
Apr 22, 4:40 PM EDT	0	0	0
Apr 22, 5:00 PM EDT	0	0	0
Apr 22, 5:20 PM EDT	0	0	0
Apr 22, 5:40 PM EDT	0	0	0
Apr 22, 6:00 PM EDT	0	0	0
Apr 22, 6:20 PM EDT	0	0	0
Apr 22, 6:40 PM EDT	0	0	0
Apr 22, 7:00 PM EDT	0	0	0
Apr 22, 7:20 PM EDT	0	0	0
Apr 22, 7:40 PM EDT	0	0	0
Apr 22, 8:00 PM EDT	0	0	0
Apr 22, 8:20 PM EDT	0	0	0
Apr 22, 8:40 PM EDT	0	0	0
Apr 22, 9:00 PM EDT	0	0	0
Apr 22, 9:20 PM EDT	0	0	0
Apr 22, 9:40 PM EDT	0	0	0
Apr 22, 10:00 PM EDT	0	0	0
Apr 22, 10:20 PM EDT	0	0	0
Apr 22, 10:40 PM EDT	0	0	0
Apr 22, 11:00 PM EDT	0	0	0
Apr 22, 11:20 PM EDT	0	0	0
Apr 22, 11:40 PM EDT	0	0	0
Apr 23, 12:00 AM EDT	0	0	0
Apr 23, 12:20 AM EDT	0	0	0
Apr 23, 12:40 AM EDT	0	0	0
Apr 23, 1:00 AM EDT	0	0	0
Apr 23, 1:20 AM EDT	0	0	0
Apr 23, 1:40 AM EDT	0	0	0
Apr 23, 2:00 AM EDT	0	0	0
Apr 23, 2:20 AM EDT	0	0	0
Apr 23, 2:40 AM EDT	0	0	0
Apr 23, 3:00 AM EDT	0	0	0
Apr 23, 3:20 AM EDT	0	0	0
Apr 23, 3:40 AM EDT	0	0	0
Apr 23, 4:00 AM EDT	0	0	0
Apr 23, 4:20 AM EDT	0	0	0
Apr 23, 4:40 AM EDT	0	0	0
Apr 23, 5:00 AM EDT	0	0	0
Apr 23, 5:20 AM EDT	0	0	0
Apr 23, 5:40 AM EDT	0	0	0
Apr 23, 6:00 AM EDT	0	0	0
Apr 23, 6:20 AM EDT	0	0	0
Apr 23, 6:40 AM EDT	0	0	0
Apr 23, 7:00 AM EDT	0	0	0
Apr 23, 7:20 AM EDT	0	0	0
Apr 23, 7:40 AM EDT	0	0	0
Apr 23, 8:00 AM EDT	0	0	0
Apr 23, 8:20 AM EDT	0	0	0
Apr 23, 8:40 AM EDT	0	0	0
Apr 23, 9:00 AM EDT	0	0	0
Apr 23, 9:20 AM EDT	0	0	0
Apr 23, 9:40 AM EDT	0	0	0
Apr 23, 10:00 AM EDT	0	0	0
Apr 23, 10:20 AM EDT	0	0	0
Apr 23, 10:40 AM EDT	0	0	0
Apr 23, 11:00 AM EDT	0	0	0
Apr 23, 11:20 AM EDT	0	0	0
Apr 23, 11:40 AM EDT	0	0	0
Apr 23, 12:00 PM EDT	0	0	0
Apr 23, 12:20 PM EDT	0	0	0

April 23: Problems at Rogers

Rogers is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Rogers outage reports came from the following cities: Surrey, Vancouver, Coquitlam, North Vancouver, Anmore, Richmond, Burnaby, Coquitlam, and Port Coquitlam.

City	Problem Type	Report Time
Surrey	Internet	15 minutes ago
Vancouver	Internet	29 minutes ago
Vancouver	Internet	12 hours ago
Vancouver	Internet	18 hours ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Vancouver

13 recent signals

29 minutes ago

Surrey

4 recent signals

15 minutes ago

Coquitlam

2 recent signals

3 days ago

North Vancouver

1 recent signals

7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

𝐋𝐲𝐥𝐞 𝐉𝐞𝐟𝐟𝐫𝐞𝐲 ✌️ (@MrKush604) reported 4 minutes ago from Coquitlam, British Columbia
Missed an extremely important phone call because there is no cellphone service... date or phone calls BOTH not working. @rogers @RogersHelps
hazel (@angerthehazel) reported 13 minutes ago from Surrey, British Columbia
@RogersHelps ****. But when we a day late on payments, we get charged so much money.
Jeanne (@Meanchef) reported 15 minutes ago from Burnaby, British Columbia
I have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp
JESSICA💋 (@keeponsmilingu) reported 18 minutes ago from Vancouver, British Columbia
@AboutRogers @RogersHelps I'm still without service!!!! It's 3:40pm (PST) 😡
Jenn Della (@JennPWasHere) reported 26 minutes ago from Surrey, British Columbia
@RogersHelps I have a promotional deal. I’ll just cancel my current account, as I own the phone, and sign up for the promotion. It’s not hard but apparently it is for @Rogers
Kiefer Abram (@kikithekrakra99) reported 27 minutes ago from Delta, British Columbia
@TELUSsupport what's happening in #deltabc? With 5G network..... My mom can barely hear me!!! Am in a 5G coverage area!!!!???? Network problems you have?? Hahaha... No you like #rogerswireless..... @RogersHelps hahahaha
CC (@golfercruz) reported 29 minutes ago from Richmond, British Columbia
@imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.
Vasily Podgoalzin (@Rparmarr89) reported 39 minutes ago from Vancouver, British Columbia
@MonikaGul @NEWS1130 @canantifraud True story. Happened to me last month as well as I thought the text was spam. Got into my PayPal account as well. Luckily @AskPayPal and @Rogers rectified the issue within a couple hours and got my phone number back.
Jody Vance (@jodyvance) reported 40 minutes ago from Vancouver, British Columbia
@Post_Brodie @RogersMobileCa I plan to go to @RogersHelps customer retention tomorrow. If not .... I'm switching. today's discovery of top up charges remaining for ages (years) is not cool. I'm done with shady.
crankin (@rankinacameron) reported 40 minutes ago from Vancouver, British Columbia
@Rogers whats up wireless sucks so bad
mike lee | 이형걸 | 李衡杰 | (@mikeleeuno) reported 41 minutes ago from Ladner, British Columbia
.@Fidomobile @Rogers can you work with @kakaoteam to figure things out on why the messenger service has only impacted those on iphone users? Not sure if it's Canada wide but BC users are certainly feeling it. Thank you.
Kiefer Abram (@kikithekrakra99) reported 47 minutes ago from Coquitlam, British Columbia
@RobairreG @RogersHelps #rogerswireless #crappywirelessservice #surrey #176st #canadaway #burnaby #hwy1 Restarted my phone at 192th & hwy 1 now at Canada way and it's still on crappy slow 4g singal
#IndianStatus531 (@BlueCedarAngel) reported 50 minutes ago from Burnaby, British Columbia
@RogersHelps That's just great! Why not tell my son the first time at the store?! Never before have we had to go through all this bs!! Why have codes of your not going to use them?! The manager got me to yell my code to her in the store?! A simple call for authorization? #badservice
Ace Cabebe (@HeyItsIan14) reported 51 minutes ago from Delta, British Columbia
@RogersHelps is there a service outage? I can’t make any phones calls right now. Using wifi for internet right now
Matt Evans (@Thatmattevans) reported 53 minutes ago from West End, British Columbia
@Rogers hey still no service in bc get your **** together Rogers
Eva Pang (@oneweedram) reported 54 minutes ago from Vancouver, British Columbia
Getting tired of @Rogers and @Apple @AppleSupport bouncing me back and forth for every iPhone or Apple Watch issue I’m having. Wish someone would just take responsibility already instead of laying the blame on each other! 😡 #customerservicefail #CustomerExperience
Marshall Mills (@MarshallsMills) reported 54 minutes ago from Vancouver, British Columbia
@RogersHelps I've been on hold for over 2 hours now. Is there someone that can help me with my bill? I have roam like home and was charged an extra $250. 😭
Patty Friesen (@FriesenPatty) reported 57 minutes ago from Richmond, British Columbia
@RogersHelps Please piggyback your service to Bell or Telus STAT!
Kiefer Abram (@kikithekrakra99) reported 58 minutes ago from Vancouver, British Columbia
@RogersHelps is there an outage with txt messages or calling in the #mertovancouverarea?
CodeRed333 (@3Code3Red3) reported 59 minutes ago from Burnaby, British Columbia
@RogersHelps AND WHAT DOES A DM HELP WITH. BEING TOLD TO CALL A NUMBER JUST TO BE OUT ON HOLD. A FULL 5HR CALL TO ROGERS TODAY.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

Peter Young (@cy686phtsl) reported 54 seconds ago
@RogersHelps The representative informed me that the minimum suspension period is six months. I explicitly told him that in that case, never mind, I do not wish to proceed with the suspension.
HonestReplyGuy (@Charlie27252801) reported 2 minutes ago
@itsWozzz @Rogers @Sportsnet would never show something negative going on in one of their facilities.
Duchess of Pleasant Piazza (@Naliabytes) reported 5 minutes ago
@cshanny56 SN sucks but ESPN sucks more. US surpassed CA in hockey coverage b/c @Sportsnet @Rogers too stupid to air games in primetime on CBC. they are trying to kill hockey in Canada
travisrenney (@travisrenney) reported 7 minutes ago
@RogersHelps Answer the phone in the call centre. Have an objective to have hold times of less and three to five minutes. Being on hold literally for hours is the worst customer service ever. Customers don’t need new packages, deals offers, advertising. Investment in customer support.
Marielle Taylor (@MissMJTaylor) reported 8 minutes ago
@Rogers when are you going to restore cell service to all rogers users in Algonquin Park? Been 0 service since March, even along the main highway 60's entirety. Bell works...
WeTheNorth (@deeprathi) reported 15 minutes ago
@Rogers The problem is that your network is having enough speed to browse that portal 😡 and it’s not today. It’s ever green. I loggged a ticket a year or so ago and is still open but no one bothered to even close the ticket ; leave aside resolve
Tammy 💪🇨🇦🇺🇦💪 (@Tammyocanada) reported 15 minutes ago
@CaptainDick12 @Rogers Oh I agree with you. They suck so bad!
DTAmerikka (@Ferreira_nszuki) reported 15 minutes ago
@RogersHelps does Rogers still have a retention department or do these Customer service reps take care of that?
Louis Mercer (@louismercer9) reported 20 minutes ago
@RogersHelps Login in the website don’t have Roger’s cable I live in sask
Michele L Renaud (@MicheleLReiw) reported 21 minutes ago
@RogersHelps You made the choice. 14 days to resolve this issue. I called multiple times to resolve and you were full of promises until someone decided I could no longer speak to your reps. You needed my husband’s input prior to telling me where the router was. Not state secrets, a router.