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Rogers outages and service status in Vancouver, British Columbia

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Full Outage Map
  • Rogers generated 7 outage signals in the last 24 hours around Vancouver, including 7 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Aug 10, 10:52 AM EDT.
  • 64% Internet (64%)
  • 13% Wi-fi (13%)
  • 8% Total Blackout (8%)
  • 6% TV (6%)
  • 5% Phone (5%)
  • 4% E-mail (4%)

The latest reports from users having issues in Vancouver come from postal codes V5Z , V6B , V5P , V5R , V5T , V6E , V5X and V6H .

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 10: Problems at Rogers

Rogers is having issues since 08:00 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Vancouver, British Columbia

The most recent Rogers outage reports came from the following cities: Vancouver, Burnaby, North Vancouver, Richmond, and New Westminster.

CityProblem TypeReport Time
Vancouver Internet 39 minutes ago
Vancouver Internet 2 hours ago
Vancouver Wi-fi 2 hours ago
Vancouver TV 3 hours ago
Vancouver Internet 3 hours ago
Vancouver Internet 9 hours ago

Nearby cities with recent reports

Burnaby

1 recent signals

3 days ago
North Vancouver

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

  • heatherdalelaw
    ⚖️ Justice must be served 🐉 (@heatherdalelaw) reported from Vancouver, British Columbia

    @BrightstarDP Wow I paid you for my replacement phone but never got it? #contracts apparently mean nothing to your company @Rogers @RogersHelps

  • 123shinshan
    Shan Cajucom (@123shinshan) reported from Burnaby, British Columbia

    I am expecting a call from my doctor and I don't have a network service. @Fidomobile @Rogers

  • elanashepert
    Elana Shepert 🇺🇦 (@elanashepert) reported from Vancouver, British Columbia

    @ElizabethThe @Rogers That’s horrible 😞 I’m sorry

  • RiazMeghji
    Riaz Meghji (@RiazMeghji) reported from Vancouver, British Columbia

    Terrific cause we get to support! @canucks @Rogers @BT_Vancouver

  • RuthlessBC
    RuthlessBC (@RuthlessBC) reported from North Vancouver, British Columbia

    @RogersHelps What are going to do for the Paying customer?? Today lots of Canadians are planning to register for CoVID Vaccinations...... I smell a law suit.

  • heyericm
    Eric Machado (@heyericm) reported from Vancouver, British Columbia

    @FidoSolutions Well, too bad then. Hey, @Rogers, bring it on!

  • _TJAlexander
    Tom Alexander (@_TJAlexander) reported from Vancouver, British Columbia

    Any ETA on service restoration @RogersHelps ?

  • oneweedram
    Eva Pang (@oneweedram) reported from Vancouver, British Columbia

    Getting tired of @Rogers and @Apple @AppleSupport bouncing me back and forth for every iPhone or Apple Watch issue I’m having. Wish someone would just take responsibility already instead of laying the blame on each other! 😡 #customerservicefail #CustomerExperience

  • MattBishopL3
    Matt Bishop (@MattBishopL3) reported from North Vancouver, British Columbia

    @alankcwong @RogersHelps Why are you still on Rogers? Haven’t they proven their inability to run a reliable network?

  • j_holtslander
    Jay Holtslander (@j_holtslander) reported from Vancouver, British Columbia

    @RogersHelps btw your recommendation to enable Wi-fi calling didn’t help me at home in my Vancouver apartment. Was already on.

  • Abearinger
    Alli Bearinger 🇨🇦 (@Abearinger) reported from Vancouver, British Columbia

    @alwaysfreshstef @Rogers @MapleLeafs The worst!!!!

  • mikeleeuno
    mike lee | 이형걸 | 李衡杰 | (@mikeleeuno) reported from Ladner, British Columbia

    .@Fidomobile @Rogers can you work with @kakaoteam to figure things out on why the messenger service has only impacted those on iphone users? Not sure if it's Canada wide but BC users are certainly feeling it. Thank you.

  • kellymanloves
    kelly (@kellymanloves) reported from Vancouver, British Columbia

    @RogersHelps can you confirm if 18008289828 is your Cantonese/mandarin customer service line, because my mom got from them saying they’re from Rogers not sure if it’s scam or not because online it says the # is 18007877953 and when you phone both of them

  • StampieRuns
    Bryan Cogan (@StampieRuns) reported from Burnaby, British Columbia

    @HeatherInNVan @Rogers @RogersHelps I’m w/ Fido that piggybacks the Rogers network. Have not seen any discrepancies today, but this been an issue in the past. Wifi competing with data, have to turn of wifi to get data to work.

  • JennPWasHere
    Jenn Della (@JennPWasHere) reported from Delta, British Columbia

    @RogersHelps @Rogers I did but you didn’t help me.

  • EastvanTrev
    Trevor (@EastvanTrev) reported from Burnaby, British Columbia

    Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

  • stuffapproved
    Ronald Swizzler (@stuffapproved) reported from Richmond, British Columbia

    @RogersHelps I’m pretty sure it’s your job to BS your customers. #telus never had these issues, but #rogers is horrible in the #canadaline tunnel section, especially towards Richmond. Of course I have roaming on.

  • Thatmattevans
    Matt Evans (@Thatmattevans) reported from West End, British Columbia

    @RogersHelps Well if you were actually sorry how about a small discount on everybody’s bill? As we all paid for a service we didn’t receive for a day with no real explanation

  • Nic_Amaya
    Nic Amaya 🇺🇦🇨🇦🇨🇴 (@Nic_Amaya) reported from Vancouver, British Columbia

    He it’s @Rogers down again in #yvr ????

  • CoachDhillon
    JD (@CoachDhillon) reported from Richmond, British Columbia

    My data is still not working. Going on day 3. What is going on? And I need to use the ArriveCAN app at the border. @RogersHelps @Rogers

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • JacquiKJanes
    Jacqui (@JacquiKJanes) reported

    @Rogers are your staff calling at random times offering discounts then asking for account information and they don't understand why this is an issue? #fraud #togoodtobetrue

  • peter101s
    🇨🇦 Peter 🇨🇦 (@peter101s) reported

    @ThaLiveKing @RogersHelps All BS lol. They let go almost all of their customer service staff last year and contracted out the work to 3rd world counties which is why their customer service went from the best to the worst out there. After 48 years a recently cancelled all my Roger’s services because of BS

  • thewiredserf
    Jeff Jones (@thewiredserf) reported

    @Rogers how to we actually get a technician to help with a surge damaged drop? It’s been 7 days now and 2 technicians with no resolution. Have to wait on the phone for 1.5 hours to have support tell us they can’t send someone for another day.

  • Yaboynemipt2
    Nemmii (@Yaboynemipt2) reported

    @Rogers you’re so lucky you own most of the lines in my city. Your internet is ******* terrible and I wish I could get my @Bell internet back. Dogshit *** company.

  • HaroldCundal
    Harold Cundal III (@HaroldCundal) reported

    @KellyHrudey Damn, gonna miss you on the screen, Kelly! Another proof that @Rogers is tanking @Sportsnet hard. Will be watching anxiously for Hrudey 3.0.

  • Marvinmeentende
    Paranoid Android (@Marvinmeentende) reported

    @Rogers And would have to cancel it instead. When I asked if I would need to pay the contract breaking fine they said I wouldn't have to because it wasn't my fault. They did tell me I would need to get in touch again later when my contract was cancelled though to get the fine waived...

  • canadasam53
    CanadaSam53 (@canadasam53) reported

    Gotta say The new @RogersHelps technical support AI actually makes calling for help more difficult. A simple request to exchange equipment took me repeating the request 6 times

  • AsworLicheam
    HumanInTheLoop (@AsworLicheam) reported

    @djlaela @RogersHelps That's disappointing. If they have a known issue or outage, they should turn off their AI agent and send a mass notification to users so they know without looping in the AI bot.

  • The_Rene_Gade
    RDL (@The_Rene_Gade) reported

    @RogersHelps My smoke alarm keeps going off for no reason. I've been waiting for technical help over 20 minutes. Twice this year, my bill increased and service level decreased.

  • DinnCathy
    Cathy Dinn (@DinnCathy) reported

    @davidzelcer @RogersHelps Isn’t AI customer service the best!