Rogers outages and service status in Vancouver, British Columbia

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Rogers generated 3 outage signals in the last 24 hours around Vancouver, including 3 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received Jul 28, 7:36 PM EDT.

Internet (69%)
Wi-fi (10%)
TV (7%)
Total Blackout (6%)
Phone (6%)
E-mail (3%)

The latest reports from users having issues in Vancouver come from postal codes V5Z , V6B , V5T , V5R , V5W , V5S , V5P and V6S .

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Vancouver	Baseline
Jul 27, 8:20 PM EDT	0	0	0
Jul 27, 8:40 PM EDT	0	0	0
Jul 27, 9:00 PM EDT	0	0	0
Jul 27, 9:20 PM EDT	0	0	0
Jul 27, 9:40 PM EDT	0	0	0
Jul 27, 10:00 PM EDT	0	0	0
Jul 27, 10:20 PM EDT	0	0	0
Jul 27, 10:40 PM EDT	0	0	0
Jul 27, 11:00 PM EDT	0	0	0
Jul 27, 11:20 PM EDT	0	0	0
Jul 27, 11:40 PM EDT	0	0	0
Jul 28, 12:00 AM EDT	0	0	0
Jul 28, 12:20 AM EDT	0	0	0
Jul 28, 12:40 AM EDT	0	0	0
Jul 28, 1:00 AM EDT	0	0	0
Jul 28, 1:20 AM EDT	0	0	0
Jul 28, 1:40 AM EDT	0	0	0
Jul 28, 2:00 AM EDT	0	0	0
Jul 28, 2:20 AM EDT	0	0	0
Jul 28, 2:40 AM EDT	0	0	0
Jul 28, 3:00 AM EDT	0	0	0
Jul 28, 3:20 AM EDT	0	0	0
Jul 28, 3:40 AM EDT	0	0	0
Jul 28, 4:00 AM EDT	0	0	0
Jul 28, 4:20 AM EDT	0	0	0
Jul 28, 4:40 AM EDT	0	0	0
Jul 28, 5:00 AM EDT	0	0	0
Jul 28, 5:20 AM EDT	0	0	0
Jul 28, 5:40 AM EDT	0	0	0
Jul 28, 6:00 AM EDT	0	0	0
Jul 28, 6:20 AM EDT	0	0	0
Jul 28, 6:40 AM EDT	0	0	0
Jul 28, 7:00 AM EDT	0	0	0
Jul 28, 7:20 AM EDT	0	0	0
Jul 28, 7:40 AM EDT	0	0	0
Jul 28, 8:00 AM EDT	0	0	0
Jul 28, 8:20 AM EDT	0	0	0
Jul 28, 8:40 AM EDT	0	0	0
Jul 28, 9:00 AM EDT	0	0	0
Jul 28, 9:20 AM EDT	0	0	0
Jul 28, 9:40 AM EDT	0	0	0
Jul 28, 10:00 AM EDT	0	0	0
Jul 28, 10:20 AM EDT	0	0	0
Jul 28, 10:40 AM EDT	0	0	0
Jul 28, 11:00 AM EDT	0	0	0
Jul 28, 11:20 AM EDT	0	0	0
Jul 28, 11:40 AM EDT	0	0	0
Jul 28, 12:00 PM EDT	0	0	0
Jul 28, 12:20 PM EDT	0	0	0
Jul 28, 12:40 PM EDT	0	0	0
Jul 28, 1:00 PM EDT	0	0	0
Jul 28, 1:20 PM EDT	0	0	0
Jul 28, 1:40 PM EDT	0	0	0
Jul 28, 2:00 PM EDT	0	0	0
Jul 28, 2:20 PM EDT	0	0	0
Jul 28, 2:40 PM EDT	0	0	0
Jul 28, 3:00 PM EDT	0	0	0
Jul 28, 3:20 PM EDT	0	0	0
Jul 28, 3:40 PM EDT	0	0	0
Jul 28, 4:00 PM EDT	0	0	0
Jul 28, 4:20 PM EDT	0	0	0
Jul 28, 4:40 PM EDT	0	0	0
Jul 28, 5:00 PM EDT	0	0	0
Jul 28, 5:20 PM EDT	0	0	0
Jul 28, 5:40 PM EDT	0	0	0
Jul 28, 6:00 PM EDT	0	0	0
Jul 28, 6:20 PM EDT	0	0	0
Jul 28, 6:40 PM EDT	0	0	0
Jul 28, 7:00 PM EDT	0	0	0
Jul 28, 7:20 PM EDT	0	0	0
Jul 28, 7:40 PM EDT	0	0	0
Jul 28, 8:00 PM EDT	0	0	0
Jul 28, 8:20 PM EDT	0	0	0

July 29: Problems at Rogers

Rogers is having issues since 03:00 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Vancouver, British Columbia

The most recent Rogers outage reports came from the following cities: Burnaby, North Vancouver, Vancouver, New Westminster, and Richmond.

City	Problem Type	Report Time
Burnaby	TV	55 minutes ago
North Vancouver	Total Blackout	6 hours ago
Vancouver	Internet	24 hours ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago
Vancouver	TV	2 days ago

Nearby cities with recent reports

Burnaby

1 recent signals

55 minutes ago

North Vancouver

1 recent signals

6 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

Nic Amaya 🇺🇦🇨🇦🇨🇴 (@Nic_Amaya) reported 9 minutes ago from Vancouver, British Columbia
He it’s @Rogers down again in #yvr ????
Cameron Williams (@Wasgo) reported 10 minutes ago from Vancouver, British Columbia
@RogersHelps Fix your replies. Because you keep replying to tweets that don’t start with a mention, all your Remind tweets end up in the timeline.
⚖️ Justice must be served 🐉 (@heatherdalelaw) reported 11 minutes ago from Vancouver, British Columbia
@BrightstarDP Wow I paid you for my replacement phone but never got it? #contracts apparently mean nothing to your company @Rogers @RogersHelps
Ronald Swizzler (@stuffapproved) reported 12 minutes ago from Richmond, British Columbia
@RogersHelps I’m pretty sure it’s your job to BS your customers. #telus never had these issues, but #rogers is horrible in the #canadaline tunnel section, especially towards Richmond. Of course I have roaming on.
Morgane Oger (@MorganeOgerBC) reported 13 minutes ago from Vancouver, British Columbia
@RogersHelps Oh dear I'm so sorry, I see to have missed your message today. Twitter needs more bandwidth than your throttled service allows for all customers. I'm hearing grumbles about the some way mobile carriets throttle customers. Is there better equality than in a race to the bottom?
Amanda S W♡ (@AmandaSW87) reported 18 minutes ago from Delta, British Columbia
@RogersHelps @Rogers are you having issues with cellular network? Located- Delta, BC Boyfriend has been having issues all day - very spotty. Wifi is fine but then unable to make or receive calls. #rogerswireless #rogers
Jay Holtslander (@j_holtslander) reported 19 minutes ago from Vancouver, British Columbia
@RogersHelps btw your recommendation to enable Wi-fi calling didn’t help me at home in my Vancouver apartment. Was already on.
Cam & Nicole (@travelcanucks) reported 20 minutes ago from North Vancouver, British Columbia
Very disappointed that @Rogers no longer offers #travel plans. For our 3 week trip to Europe, Rogers will charge me $15 per day ($300) even if I only use the data for 2 minutes to call an Uber. The solution I was given was to use a different mobile company. Seriously! You suck 👎
CodeRed333 (@3Code3Red3) reported 23 minutes ago from Burnaby, British Columbia
@RogersHelps AND WHAT DOES A DM HELP WITH. BEING TOLD TO CALL A NUMBER JUST TO BE OUT ON HOLD. A FULL 5HR CALL TO ROGERS TODAY.
mike lee | 이형걸 | 李衡杰 | (@mikeleeuno) reported 26 minutes ago from Ladner, British Columbia
.@Fidomobile @Rogers can you work with @kakaoteam to figure things out on why the messenger service has only impacted those on iphone users? Not sure if it's Canada wide but BC users are certainly feeling it. Thank you.
G (@GugzP) reported 27 minutes ago from West Point Grey, British Columbia
@Rogers can send 50 messages and emails when you’re about to reach your data limit, but takes you a month to issue a credit for your disruption #Accountability #bs
Vasily Podgoalzin (@Rparmarr89) reported 27 minutes ago from Vancouver, British Columbia
@MonikaGul @NEWS1130 @canantifraud True story. Happened to me last month as well as I thought the text was spam. Got into my PayPal account as well. Luckily @AskPayPal and @Rogers rectified the issue within a couple hours and got my phone number back.
CC (@golfercruz) reported 30 minutes ago from Richmond, British Columbia
@imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.
Jason Michael (@JayGarfs) reported 31 minutes ago from Richmond, British Columbia
@jeffgroat @Rogers Let them be buddy. I did the same and never looked back.
CodeRed333 (@3Code3Red3) reported 34 minutes ago from Burnaby, British Columbia
DEAR @Rogers Yall Gotta Get Your **** Together. THE Worse Customer Service Experience I Have Had In The 15 Years Of Being A Customer.
Patty Friesen (@FriesenPatty) reported 36 minutes ago from Richmond, British Columbia
@RogersHelps Please piggyback your service to Bell or Telus STAT!
JESSICA💋 (@keeponsmilingu) reported 37 minutes ago from Vancouver, British Columbia
@AboutRogers @RogersHelps I'm still without service!!!! It's 3:40pm (PST) 😡
Bryan Cogan (@StampieRuns) reported 39 minutes ago from Burnaby, British Columbia
@HeatherInNVan @Rogers @RogersHelps I’m w/ Fido that piggybacks the Rogers network. Have not seen any discrepancies today, but this been an issue in the past. Wifi competing with data, have to turn of wifi to get data to work.
Jua (@juadog) reported 43 minutes ago from Vancouver, British Columbia
@gmbutts @Rogers I did that once, years ago. Never again.
Elana Shepert 🇺🇦 (@elanashepert) reported 46 minutes ago from Vancouver, British Columbia
@ElizabethThe @Rogers That’s horrible 😞 I’m sorry

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

🇨🇦Sharon Ledwell#ElbowsUp (@bluetsauvage) reported 5 minutes ago
@RogersHelps @armsyASD You should contact @CCTS_CPRST to lodge a complaint. It is an effective way of resolving matters. Good luck and sorry for your loss.
Nagzilla (@redbull_ryan) reported 8 minutes ago
Hey @Sportsnet and @Rogers , go **** yourselfs you greedy pieces of ****!! The amount of greed right now is absolutely disgusting!!!
James Burnell (@uxridge_james) reported 12 minutes ago
Dear @Rogers I do not not want to switch to you, but everyday I get a phone call and they hang up when I ask them to stop calling. Please fix your **** and stop bothering people.
We're Offended You're Offended (@wereoffended) reported 20 minutes ago
@Rogers what in the actual F? Your super sweet AI phone garbage is broken. Can't actually do anything. When I try to actually get in touch with an agent, call volumes are to high. FOR A WEEK. Hey @TELUS how you doing?
baby (@tinted__sun) reported 20 minutes ago
@RogersHelps absolute joke of customer service !!
AF (@Stu10171017) reported 21 minutes ago
@RogersHelps I tried all the troubleshooting and nothing worked. The quality of service was poor
Vivere sine timore (Live Fearlessly) (@Joseph2653) reported 22 minutes ago
@RogersHelps Did you even look at the chat records!!! I was on & off until 1130- 7 hours without service. 3 hours on & off the chatbot throughout the night and you want ME to keep trying to get a hold of YOU to fix your service!!! I had to go into the office because there was no internet.
Filthy-Mittz (@CronkyMcSnipeS1) reported 23 minutes ago
@Talon_Jenkins94 @Rogers @NHL **** was like 16 a month like a year and a half ago
Tim (@tim2gill) reported 25 minutes ago
@RogersHelps Now 80min on hold. Awful! You should offer a reservation system for booking a call as not respecting my time.
Monarch Butterfly (@savemilkweed) reported 29 minutes ago
@Rogers FYI- after over 2hrs waiting to talk with a person still only in online chat because there is literally no way to talk to a real person- I got a follow up text that said sorry the issue was “resolved” but couldn’t pinpoint the cause. Are you even checking anything?