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Rogers

Rogers Outage Report in Vancouver, British Columbia

Why is my Rogers service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Vancouver come from postal codes V5Z , V5X , V6J , V5N , V5S , V6G , V5K and V5T .

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Full Outage Map

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 54% Internet (54%)
  • 15% Wi-fi (15%)
  • 15% TV (15%)
  • 7% Total Blackout (7%)
  • 6% Phone (6%)
  • 5% E-mail (5%)

Live Outage Map Near Vancouver, British Columbia

The most recent Rogers outage reports came from the following cities: Vancouver, Burnaby, Richmond, North Vancouver, Bowen Island, and New Westminster.

CityProblem TypeReport Time
Vancouver Internet 6 hours ago
Vancouver Wi-fi 1 day ago
Vancouver Internet 2 days ago
Vancouver Wi-fi 3 days ago
Vancouver Wi-fi 3 days ago
Vancouver Internet 3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

  • RuthlessBC
    RuthlessBC (@RuthlessBC) reported from North Vancouver, British Columbia

    @RogersHelps What are going to do for the Paying customer?? Today lots of Canadians are planning to register for CoVID Vaccinations...... I smell a law suit.

  • Meanchef
    Jeanne (@Meanchef) reported from Burnaby, British Columbia

    I have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp

  • BrandonCrowe97
    Brandon Crowe *Burner (@BrandonCrowe97) reported from Burnaby, British Columbia

    @SamsungMobileCA @RogersHelps are the two of you ever going to show that you give a **** and finally update the S20FE to Android 11 like the rest of the world? Can you provide even one valid reason why you'd leave only Canada out of the update?

  • Thatmattevans
    Matt Evans (@Thatmattevans) reported from West End, British Columbia

    @RogersHelps Well if you were actually sorry how about a small discount on everybody’s bill? As we all paid for a service we didn’t receive for a day with no real explanation

  • AmandaSW87
    Amanda S W♡ (@AmandaSW87) reported from Delta, British Columbia

    @RogersHelps @Rogers are you having issues with cellular network? Located- Delta, BC Boyfriend has been having issues all day - very spotty. Wifi is fine but then unable to make or receive calls. #rogerswireless #rogers

  • jessicayhkim
    Jess (@jessicayhkim) reported from Vancouver, British Columbia

    @Rogers I need to cancel phone protection on one of my lines, but can’t seem to find the right place? Please help!

  • dustykelly
    Dusty Kelly (@dustykelly) reported from Vancouver, British Columbia

    @Ccressman87 @RogersHelps @680NEWS Hardly intermittent! This is a major outage.

  • Sia_Adjudani
    Sia Adjudani (@Sia_Adjudani) reported from Delta, British Columbia

    @RogersHelps @Rogers We have 3 family members on your network! This is ridiculous!!!! What is the estimated time? #fail

  • keeponsmilingu
    JESSICA💋 (@keeponsmilingu) reported from Vancouver, British Columbia

    @AboutRogers @RogersHelps I'm still without service!!!! It's 3:40pm (PST) 😡

  • MrBennyYau
    Benny Yau (@MrBennyYau) reported from Vancouver, British Columbia

    And then I spent the next 2 hours trying to reset my phone and another 30 minutes with Apple support troubleshooting to no avail... until I checked the Rogers website on advice from the Apple specialist. Damn it, Rogers. Get your act together. @RogersHelps

  • HeyItsIan14
    Ace Cabebe (@HeyItsIan14) reported from Delta, British Columbia

    @RogersHelps is there a service outage? I can’t make any phones calls right now. Using wifi for internet right now

  • 123shinshan
    Shan Cajucom (@123shinshan) reported from Burnaby, British Columbia

    I am expecting a call from my doctor and I don't have a network service. @Fidomobile @Rogers

  • FriesenPatty
    Patty Friesen (@FriesenPatty) reported from Richmond, British Columbia

    @RogersHelps Please piggyback your service to Bell or Telus STAT!

  • P2_602FM
    Patrick Pemberton (@P2_602FM) reported from New Westminster, British Columbia

    @Rogers Don’t worry about it. @SpaceX #starlink will solve that problem. That oligopoly has to go.

  • FriesenPatty
    Patty Friesen (@FriesenPatty) reported from Richmond, British Columbia

    @AboutRogers @RogersHelps I still don’t have service but my husband does! We’re in Richmond BC

  • _TJAlexander
    Tom Alexander (@_TJAlexander) reported from Vancouver, British Columbia

    Any ETA on service restoration @RogersHelps ?

  • Thatmattevans
    Matt Evans (@Thatmattevans) reported from West End, British Columbia

    @Rogers hey still no service in bc get your **** together Rogers

  • GugzP
    G (@GugzP) reported from West Point Grey, British Columbia

    @Rogers can send 50 messages and emails when you’re about to reach your data limit, but takes you a month to issue a credit for your disruption #Accountability #bs

  • _TPE_TW_
    AM (@_TPE_TW_) reported from Burnaby, British Columbia

    I want to say thank you @Rogers taking responsibility for what happened monday👍 it sucks but life goes on. Made me realized how much we rely on our cell phone + services.

  • 3Code3Red3
    CodeRed333 (@3Code3Red3) reported from Burnaby, British Columbia

    @RogersHelps AND WHAT DOES A DM HELP WITH. BEING TOLD TO CALL A NUMBER JUST TO BE OUT ON HOLD. A FULL 5HR CALL TO ROGERS TODAY.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkMah98975156
    Mark Mahoney (@MarkMah98975156) reported

    @Bob_Allan1 @AboutRogers @Rogers I've been a Rogers customer for a while myself both the standard cable version ( equally as expensive as Bell ) and the ignite service is fine with me ( less expensive than Bell for the exact same services ), it's the outages I can do without.

  • KLRobbins01
    Kelly (@KLRobbins01) reported

    @JeffreyLuscombe @RogersHelps Forget the credit - we want our service!

  • DavidEm94929134
    David Em (@DavidEm94929134) reported

    @AboutRogers @Rogers We get the apology. Now tell us the TRUTH about what caused the outage. Nobody I know believes your story. We are entitled to know the truth.

  • DJI_NL
    Donna (@DJI_NL) reported

    @RogersHelps My elderly parents are still without phone service!! The service for which they are paying is most definitely NOT fully operational.

  • tech_42
    Marc 🇨🇦 (@tech_42) reported

    Hey @Rogers - just received an email from Tony Staffieri regarding last week's outage. Not only do I want the credit as offered, and assurance that it won't happen again, but I also want to know what went wrong, including details! #rogersoutage

  • always_xo
    #TIFFANY (@always_xo) reported from Toronto, Ontario

    This is unacceptable and frankly rude of the rep to automatically assume that I required a Chinese speaking line— and to assume my ethnicity and background. Do better! @RogersHelps

  • IANPTARRANT
    Ian Tarrant (@IANPTARRANT) reported

    @RogersHelps I actually had one of them try to tell me the 'Ignite' issue was unrelated to last Fridays outage (Per a DM I received no less than 24 hours after I messaged them)...The problem is the culture of lies that start with the CEO, I hope the @Rogers board fires the entire C-Suite...

  • Hniazi86Nia
    ham nia (@Hniazi86Nia) reported

    @AboutRogers Your CEO and Technical Managers should resign for the first step. Shame on you with your service. Most expensive service in the world, yet the most unreliable service provider. I feel like living in a country where the internet is restricted! Shame on you @Rogers

  • Wjr64Bill
    Bill (@Wjr64Bill) reported

    @RogersHelps The last time you were down for a day, you said it was because of maintenance issues. Same excuse this time. Why wouldn’t a huge company like yours have backup servers? Even private business takes precautions when they do updates to operational servers. Maintenance I don’t think.

  • Leah__1987
    Leah1987 (@Leah__1987) reported

    @AboutRogers @Rogers Says it's completely unacceptable but then only compensates $5. Nice way to deal with your responsibilities. ****** people providing ****** service lmao I ain't sticking around for this bullshit no more🖕🏻