Rogers Outage Report in Vancouver, British Columbia

@RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚

@RogersHelps Oh dear I'm so sorry, I see to have missed your message today. Twitter needs more bandwidth than your throttled service allows for all customers. I'm hearing grumbles about the some way mobile carriets throttle customers. Is there better equality than in a race to the bottom?

@RogersHelps Oh dear I'm so sorry, I see to have missed your message today. Twitter needs more bandwidth than your throttled service allows for all customers. I'm hearing grumbles about the some way mobile providers throttle customers. Is there better equality than in a race to the bottom?

@imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.

@RogersHelps can you confirm if 18008289828 is your Cantonese/mandarin customer service line, because my mom got from them saying they’re from Rogers not sure if it’s scam or not because online it says the # is 18007877953 and when you phone both of them

@RogersHelps @Rogers I did but you didn’t help me.

@RogersHelps AND WHAT DOES A DM HELP WITH. BEING TOLD TO CALL A NUMBER JUST TO BE OUT ON HOLD. A FULL 5HR CALL TO ROGERS TODAY.

@RogersHelps @Rogers YOU GUYS SERIOUSLY SUCK AND HAVE THE WORSE CUSTOMER SERVICE A 45 MIN WAIT DUE TO HIGH CALL VOLUMES TURNS INTO 2.5HRS AND STILL N0 ANSWER ? **** OUTTA HERE WITH THE "OH WE ARE SORRY" BULLSHIT

@Rogers Don’t worry about it. @SpaceX #starlink will solve that problem. That oligopoly has to go.

DEAR @Rogers Yall Gotta Get Your **** Together. THE Worse Customer Service Experience I Have Had In The 15 Years Of Being A Customer.

@HeatherInNVan @Rogers @RogersHelps I’m w/ Fido that piggybacks the Rogers network. Have not seen any discrepancies today, but this been an issue in the past. Wifi competing with data, have to turn of wifi to get data to work.

@RogersHelps is there a service outage? I can’t make any phones calls right now. Using wifi for internet right now

@RogersHelps is there an outage with txt messages or calling in the #mertovancouverarea?

@RogersHelps That's just great! Why not tell my son the first time at the store?! Never before have we had to go through all this bs!! Why have codes of your not going to use them?! The manager got me to yell my code to her in the store?! A simple call for authorization? #badservice

@RogersHelps Please piggyback your service to Bell or Telus STAT!

@SamsungMobileCA @RogersHelps are the two of you ever going to show that you give a **** and finally update the S20FE to Android 11 like the rest of the world? Can you provide even one valid reason why you'd leave only Canada out of the update?

Any ETA on service restoration @RogersHelps ?

I pay an average of $4000 annually to @Rogers for my phone bill. I've been with them for over 20 years, or when they set up shop in Vancouver BC 1/4 of the time we get treated like ****. I always think about switching then family crisis happens. #NotHappy #badservice

@RogersHelps What are going to do for the Paying customer?? Today lots of Canadians are planning to register for CoVID Vaccinations...... I smell a law suit.

Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

@RogersHelps Thats wonderful, but I understand that Rogers changed the policy on March 9th so that no customer can get a pod included in their plan. All customers must pay $5/month for the privilege of having the "Corner to Corner" wifi that is advertised in your "promise"

@Samsung my phone cooled down immediately @Rogers

@Rogers @RogersHelps you guys not seeing my business after this year. Almost 5 years down the drain. They don’t offer nothing good, nothing for loyalty. Just high prices and problems.

@Rogers @RogersHelps I don't have internet for almost 2 days now even after a technician came over today. The person I spoke to in customer service was very rude and unhelpful and refused to pass me to a supervisor saying he is the boss and his boss is rogers and has no one above

@RogersHelps you guys having issues in Miramichi? Modem isn’t connecting - TV and home phone are also out.

@Rogers with it being announced that there is a stand alone 5G network. Is there anything that needs to be done on 5G phones? Will there be a new logo on our phones like 5GSA or will we not notice a difference as consumers

@Skimch1 @Rogers Cable TV is down in northeastern London ON as well. Internet ok but no cable signal? Is this another all-day ocauson? Getting to be wkly event.

@RogersHelps does Rogers Bank have a twitter account? Some of the customer service reps are terrible and incredibly rude!

Your agents NEED to take ownership of the issue and try and solve it instead of tossing the customer around for TWO hours, triggering an upset customer that decides to cancel FOUR JUICY NEW ACCOUNTS @Rogers

They need to find out FIRST if whoever they are transferring the customer to is ACTUALLY GONNA HELP to avoid a chain of cold transfer after cold transfer where the customer has to explain OVER AND OVER again the issu that, btw NOBODY could undenor figure out. @Rogers