Rogers outages and service status in Vancouver, British Columbia
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
- Rogers generated 2 outage signals in the last 24 hours around Vancouver, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Jul 15, 10:38 PM EDT.
- Internet (71%)
- Wi-fi (10%)
- Total Blackout (8%)
- Phone (5%)
- TV (4%)
- E-mail (3%)
The latest reports from users having issues in Vancouver come from postal codes V5Z , V5T , V5R , V5W , V6B , V6S , V5N and V6J .
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 16: Problems at Rogers
Rogers is having issues since 07:00 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Vancouver, British Columbia
The most recent Rogers outage reports came from the following cities: Vancouver, Burnaby, New Westminster, North Vancouver, and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 12 hours ago |
|
Vancouver
|
Internet | 19 hours ago |
|
Vancouver
|
Internet | 1 day ago |
|
Vancouver
|
Internet | 1 day ago |
|
Vancouver
|
Total Blackout | 1 day ago |
|
Vancouver
|
Wi-fi | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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Kiefer Abram (@kikithekrakra99) reported from Burnaby, British Columbia@TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps
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Cam & Nicole (@travelcanucks) reported from North Vancouver, British ColumbiaVery disappointed that @Rogers no longer offers #travel plans. For our 3 week trip to Europe, Rogers will charge me $15 per day ($300) even if I only use the data for 2 minutes to call an Uber. The solution I was given was to use a different mobile company. Seriously! You suck 👎
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Vasily Podgoalzin (@Rparmarr89) reported from Vancouver, British Columbia@MonikaGul @NEWS1130 @canantifraud True story. Happened to me last month as well as I thought the text was spam. Got into my PayPal account as well. Luckily @AskPayPal and @Rogers rectified the issue within a couple hours and got my phone number back.
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kelly (@kellymanloves) reported from Vancouver, British Columbia@RogersHelps can you confirm if 18008289828 is your Cantonese/mandarin customer service line, because my mom got from them saying they’re from Rogers not sure if it’s scam or not because online it says the # is 18007877953 and when you phone both of them
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#IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British Columbia@RogersHelps That's just great! Why not tell my son the first time at the store?! Never before have we had to go through all this bs!! Why have codes of your not going to use them?! The manager got me to yell my code to her in the store?! A simple call for authorization? #badservice
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Jessy (@CoachDhillon) reported from Vancouver, British ColumbiaCancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
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Sheila Morissette (@sheilamoris) reported from Vancouver, British Columbia@RogersHelps a serious security breach occurred on my family members phone recently. Fraudster did a SIM swap - phone number ported to another company. No compensation from @rogers, no customer service . Seems they dont care
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Elana Shepert 🇺🇦 (@elanashepert) reported from Vancouver, British Columbia@ElizabethThe @Rogers That’s horrible 😞 I’m sorry
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Eva Pang (@oneweedram) reported from Vancouver, British ColumbiaGetting tired of @Rogers and @Apple @AppleSupport bouncing me back and forth for every iPhone or Apple Watch issue I’m having. Wish someone would just take responsibility already instead of laying the blame on each other! 😡 #customerservicefail #CustomerExperience
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Kevin (@604kev) reported from New Westminster, British Columbia@RogersHelps you're claiming service has been restored, but I cannot receive SMS messages. As a result, I cannot log into my bank because @TD_Canada solely supports SMS MFA (which is also a joke). When will your services be fully restored including SMS? Thanks.
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Tom Alexander (@_TJAlexander) reported from Vancouver, British ColumbiaAny ETA on service restoration @RogersHelps ?
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Sia Adjudani (@Sia_Adjudani) reported from Delta, British Columbia@RogersHelps @Rogers We have 3 family members on your network! This is ridiculous!!!! What is the estimated time? #fail
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mike lee | 이형걸 | 李衡杰 | (@mikeleeuno) reported from Ladner, British Columbia.@Fidomobile @Rogers can you work with @kakaoteam to figure things out on why the messenger service has only impacted those on iphone users? Not sure if it's Canada wide but BC users are certainly feeling it. Thank you.
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Sheila Morissette (@sheilamoris) reported from Vancouver, British Columbia@RogersHelps Yes I am pretty sure that you would rather talk to me privately but I am so disappointed in @Rogers & lack of any customer service that I am ready to go very public about this incident
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Bryan Cogan (@StampieRuns) reported from Burnaby, British Columbia@HeatherInNVan @Rogers @RogersHelps I’m w/ Fido that piggybacks the Rogers network. Have not seen any discrepancies today, but this been an issue in the past. Wifi competing with data, have to turn of wifi to get data to work.
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David Finnis 🚴 (@ilovethearts) reported from Vancouver, British ColumbiaI'm curious how @Rogers thinks dumping 10,000 employees will improve customer service. #cellphones #telecoms #CustomerComplaint
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Ronald Swizzler (@stuffapproved) reported from Richmond, British Columbia@RogersHelps I’m pretty sure it’s your job to BS your customers. #telus never had these issues, but #rogers is horrible in the #canadaline tunnel section, especially towards Richmond. Of course I have roaming on.
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G (@GugzP) reported from West Point Grey, British Columbia@Rogers can send 50 messages and emails when you’re about to reach your data limit, but takes you a month to issue a credit for your disruption #Accountability #bs
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JESSICA💋 (@keeponsmilingu) reported from Vancouver, British Columbia@AboutRogers @RogersHelps I'm still without service!!!! It's 3:40pm (PST) 😡
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CodeRed333 (@3Code3Red3) reported from Burnaby, British ColumbiaDEAR @Rogers Yall Gotta Get Your **** Together. THE Worse Customer Service Experience I Have Had In The 15 Years Of Being A Customer.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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MarcJohn (@MarcJohnT) reported@RogersHelps #UFC329 Stream on the Xfinity sportsnet ppv is of such poor quality. Internet speeds are more than ideal. This is absolute garbage. Please fix it
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@jimaverse (@jollyjim55) reported@rodmickleburgh @Rogers That's your problem, you expect the government to do everything for you short of wiping your ***.
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Fleur (@Fleur8029) reported@RogersHelps Will do. Bring back tech support at night. Shaw used to excel in that. Rogers should address all the complaints in your monopoly. Shouldn't have to go to the CRTC.
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Larry the hairy 🤟🏻😜 (@Eyespyaniceass) reportedAnyone else never have signal so damn always with @Rogers it’s taken me 15 mins to make this post due to lack of signal. How about refunding some money back for all the hassle of no signal most places I go? That would be nice 👍
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ward wilson (@DJWardWilson) reported@RogersHelps how about a credit of some kind for the hassle of trying to fix a problem of your major sporting network during the World Cup FINAL??? a free movie or something
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PR PRO (@pwpromkg) reportedDEAR @Rogers FIX YOUR F*CKEN APP!!! Worst app I've ever used! Why can I not turn off the data from the app anymore that's a stupid change you ever made??!! 🤬🤬
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Randi Temple (@randers_14) reported@RogersHelps You do not service the area I am moving too. I tried cancelling and hit road block after road block. Really disappointed after being a customer for so long.
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firoozeh tale (@firoozehtale) reported@Rogers I've spent over 3 hours on phone since Saturday to schedule installation of my Roger's internet modem. It's been a horrible experience so far. I'm basically paying for internet that I've not received yet, and don't know how long more I have to wait for an agent to respond.
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apparently, zio is funny😒🇵🇸🇨🇩🇧🇹 (@dwhap_peasant) reported@RogersHelps me too wtf is going on? its been going on for a week now
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La Jefa (@MzDaviis) reported@RogersHelps The self serve option wasn’t able to rectify my problem and directed me to a live person! Also giving me a corporate answer to bush me off is not appreciated!!