Rogers outages and service status in Vancouver, British Columbia
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Full Outage Map
- Rogers generated 1 outage signal in the last 24 hours around Vancouver, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
- The most recent signal from this area was received Sep 19, 12:07 AM EDT.
- Internet (69%)
- Wi-fi (13%)
- E-mail (10%)
- Total Blackout (6%)
- Phone (2%)
The latest reports from users having issues in Vancouver come from postal codes V5Z , V5R , V5T , V6E , V6B , V5X , V5Y and V5M .
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Vancouver, British Columbia
The most recent Rogers outage reports came from the following cities: Vancouver, Burnaby, North Vancouver, and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 21 hours ago |
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Vancouver
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Internet | 2 days ago |
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Vancouver
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3 days ago | |
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Vancouver
|
Internet | 3 days ago |
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Vancouver
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Internet | 4 days ago |
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Vancouver
|
Wi-fi | 6 days ago |
Community Discussion
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Rogers Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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crankin (@rankinacameron) reported from Vancouver, British Columbia@Rogers whats up wireless sucks so bad
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mike lee | 이형걸 | 李衡杰 | (@mikeleeuno) reported from Ladner, British Columbia.@Fidomobile @Rogers can you work with @kakaoteam to figure things out on why the messenger service has only impacted those on iphone users? Not sure if it's Canada wide but BC users are certainly feeling it. Thank you.
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Ameer Z. (@1RovingNomad) reported from North Vancouver, British ColumbiaWorst telecommunications company in the world >>> @Rogers and Canada has one of the world's highest telecom rates.....and no competition you basically have two to choose from and more often than not Telus is not the choice (for some reason)
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Kiefer Abram (@kikithekrakra99) reported from Burnaby, British Columbia@TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps
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Matt Evans (@Thatmattevans) reported from West End, British Columbia@RogersHelps Well if you were actually sorry how about a small discount on everybody’s bill? As we all paid for a service we didn’t receive for a day with no real explanation
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Ronald Swizzler (@stuffapproved) reported from Vancouver, British Columbia@Rogers I’m trying to use my data in the #CanadaLine but most of the time it doesn’t work. I’m using an app called #OpenSignal to test the signal and it shows how bad it is. #Vancouver #BC
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Patrick Pemberton (@P2_602FM) reported from New Westminster, British Columbia@Rogers Don’t worry about it. @SpaceX #starlink will solve that problem. That oligopoly has to go.
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Kevin (@604kev) reported from New Westminster, British Columbia@RogersHelps you're claiming service has been restored, but I cannot receive SMS messages. As a result, I cannot log into my bank because @TD_Canada solely supports SMS MFA (which is also a joke). When will your services be fully restored including SMS? Thanks.
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CodeRed333 (@3Code3Red3) reported from Burnaby, British Columbia@RogersHelps @Rogers YOU GUYS SERIOUSLY SUCK AND HAVE THE WORSE CUSTOMER SERVICE A 45 MIN WAIT DUE TO HIGH CALL VOLUMES TURNS INTO 2.5HRS AND STILL N0 ANSWER ? **** OUTTA HERE WITH THE "OH WE ARE SORRY" BULLSHIT
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Jeanne (@Meanchef) reported from New Westminster, British ColumbiaJust like that out of service again @Fidomobile @Rogers seriously!! This is bull crap!
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Ronald Swizzler (@stuffapproved) reported from Richmond, British Columbia@RogersHelps I’m pretty sure it’s your job to BS your customers. #telus never had these issues, but #rogers is horrible in the #canadaline tunnel section, especially towards Richmond. Of course I have roaming on.
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Jessy (@CoachDhillon) reported from Vancouver, British ColumbiaCancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
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JD (@CoachDhillon) reported from Richmond, British ColumbiaMy data is still not working. Going on day 3. What is going on? And I need to use the ArriveCAN app at the border. @RogersHelps @Rogers
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Nic Amaya 🇺🇦🇨🇦🇨🇴 (@Nic_Amaya) reported from Vancouver, British ColumbiaHe it’s @Rogers down again in #yvr ????
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Jua (@juadog) reported from Vancouver, British Columbia@gmbutts @Rogers I did that once, years ago. Never again.
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Jay Holtslander (@j_holtslander) reported from Vancouver, British Columbia@RogersHelps I had the issue pre-@1111Resolver
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Jeanne (@Meanchef) reported from Burnaby, British ColumbiaI have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp
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Trevor (@EastvanTrev) reported from Burnaby, British ColumbiaScam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet
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Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia@RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday
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Cameron Williams (@Wasgo) reported from Vancouver, British Columbia@RogersHelps Fix your replies. Because you keep replying to tweets that don’t start with a mention, all your Remind tweets end up in the timeline.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Rina Alexis ♏♋♏ (@Rinah75) reported@ImpatienTourist @Rogers Didn't get me anywhere and i spend hours and hours on hold with them. @Rogers has THE WORST CUSTOMER SERVICE IN CANADA. I'll be switching carriers in December when my contract ends!
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getthememo (@getthememo85691) reported@JayGenXer @Rogers "Your wait time is longer than average" and yet its never less than average.
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Abhinav Mittal (@iabhinavmittal) reported@RogersHelps hii rogers. What is the problem with your chat & call support? I shifted my address and called customer care to shift my internet service. No one is picking the call and chat support keeps transferring me. I have already waited 7 hours in line. Should i throw it away
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Zhenyu (@Zhenyubgaw) reported@RogersHelps I can't contact the customer support. After waiting on hold for several hours, my call was disconnected by their system
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Annie ~ Freedom Enthusiast 🌿 (@westcoastgirl1) reportedRogers just called me, I asked them why? They hung up instead ... great customer service you got going on @Rogers -- if you were wanting me to switch this is not the way
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David (@DKathary_) reportedIs @rogers internet down? @rogershelps
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Oleksiy Kovyrin 🇺🇦🇨🇦 (@kovyrin) reported@RogersHelps, this may be one of the worst customer support experiences I've ever had. I ordered a SECOND internet service for a new house. Rogers shipped me an XB8. It wouldn't connect. Technical support eventually figured out that Rogers provisioned the new modem against the WRONG address. Great. Simple backend mistake. Should be easy to fix, right? Nope. Yesterday: 45 minutes waiting for phone support before giving up. Today: hours dealing with support. Technical Support diagnoses the problem, then transfers me to Customer Care. Customer Care tells me they can't access the account and sends me BACK to the same phone number. I ask for the account number I'll need when I call. They give me an old account number and tell me it's associated with an address in Surrey, BC. Except MyRogers shows that exact account number as my CURRENT internet service in Waterloo. Eventually they find another account ending in the same four digits as the new service agreement — but can't even confirm the service address and tell me to call the “specialist team.” All I need is for Rogers to associate the modem THEY SHIPPED with the internet service THEY CREATED at the address ON THEIR OWN SERVICE AGREEMENT. I've spent hours trying to find a human being with permission to fix what appears to be a Rogers provisioning error. How is this a reasonable customer experience in 2026?
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Boris Slobodin (@bslobodin) reported@kovyrin @RogersHelps oh lord, yea. i switched 3 lines and 2 apple watches to bell few months ago after i couldn't get anyone to fix cellular on a replacement apple watch. literally hours and store visit wasted. awful service. non existent support.
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Crash Davis (@CrashDa46551883) reported@JayGenXer @Rogers Try live chat. I think you get a person that can actually communicate in English. Most allow you to print out the entire chat at the end & you can yell at your screen if they say something stupid without worry. Only way I do it now. Faster too.
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Paul Alberstat (@alberstat) reported@Rogers Hey Rogers. Do you consider a customer trying to talk to technical support waiting on hold for more than 45 minutes acceptable especially when it has to do with the poor performance of your network? No one should have to wait for an hour or more to get an issue resolved!