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Rogers outages and service status in Vancouver, British Columbia

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Full Outage Map
  • Rogers generated 4 outage signals in the last 24 hours around Vancouver, including 4 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Aug 21, 9:24 AM EDT.
  • 63% Internet (63%)
  • 15% Wi-fi (15%)
  • 8% Total Blackout (8%)
  • 7% TV (7%)
  • 4% Phone (4%)
  • 2% E-mail (2%)

The latest reports from users having issues in Vancouver come from postal codes V5Z , V5R , V5P , V5S , V5X , V6B , V5T and V6G .

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 21: Problems at Rogers

Rogers is having issues since 08:40 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Vancouver, British Columbia

The most recent Rogers outage reports came from the following cities: Vancouver, Burnaby, Richmond, North Vancouver, and New Westminster.

CityProblem TypeReport Time
Vancouver Internet 5 hours ago
Vancouver Total Blackout 11 hours ago
Vancouver Internet 12 hours ago
Vancouver Internet 17 hours ago
Vancouver Internet 2 days ago
Burnaby TV 2 days ago

Nearby cities with recent reports

Burnaby

3 recent signals

2 days ago
Richmond

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

  • kikithekrakra99
    Kiefer Abram (@kikithekrakra99) reported from Burnaby, British Columbia

    @TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps

  • Abearinger
    Alli Bearinger 🇨🇦 (@Abearinger) reported from Vancouver, British Columbia

    @alwaysfreshstef @Rogers @MapleLeafs The worst!!!!

  • MrBennyYau
    Benny Yau (@MrBennyYau) reported from Vancouver, British Columbia

    And then I spent the next 2 hours trying to reset my phone and another 30 minutes with Apple support troubleshooting to no avail... until I checked the Rogers website on advice from the Apple specialist. Damn it, Rogers. Get your act together. @RogersHelps

  • 3Code3Red3
    CodeRed333 (@3Code3Red3) reported from Burnaby, British Columbia

    @RogersHelps @Rogers YOU GUYS SERIOUSLY SUCK AND HAVE THE WORSE CUSTOMER SERVICE A 45 MIN WAIT DUE TO HIGH CALL VOLUMES TURNS INTO 2.5HRS AND STILL N0 ANSWER ? **** OUTTA HERE WITH THE "OH WE ARE SORRY" BULLSHIT

  • AmandaSW87
    Amanda S W♡ (@AmandaSW87) reported from Delta, British Columbia

    @RogersHelps @Rogers are you having issues with cellular network? Located- Delta, BC Boyfriend has been having issues all day - very spotty. Wifi is fine but then unable to make or receive calls. #rogerswireless #rogers

  • j_holtslander
    Jay Holtslander (@j_holtslander) reported from Vancouver, British Columbia

    @RogersHelps I had the issue pre-@1111Resolver

  • CoachDhillon
    Jessy (@CoachDhillon) reported from Vancouver, British Columbia

    Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

  • MarshallsMills
    Marshall Mills (@MarshallsMills) reported from Vancouver, British Columbia

    @RogersHelps I've been on hold for over 2 hours now. Is there someone that can help me with my bill? I have roam like home and was charged an extra $250. 😭

  • Thatmattevans
    Matt Evans (@Thatmattevans) reported from West End, British Columbia

    @Rogers hey still no service in bc get your **** together Rogers

  • dustykelly
    Dusty Kelly (@dustykelly) reported from Vancouver, British Columbia

    @Ccressman87 @RogersHelps @680NEWS Hardly intermittent! This is a major outage.

  • MarianRLS1985
    Marian S. (@MarianRLS1985) reported from Vancouver, British Columbia

    @RogersHelps services are down again. 😑

  • stuffapproved
    Ronald Swizzler (@stuffapproved) reported from Richmond, British Columbia

    @RogersHelps I’m pretty sure it’s your job to BS your customers. #telus never had these issues, but #rogers is horrible in the #canadaline tunnel section, especially towards Richmond. Of course I have roaming on.

  • AndrewFstewart
    Andrew F Stewart (@AndrewFstewart) reported from Vancouver, British Columbia

    “Somethings only a problem if it can’t be solved”. Me taking my mom down from feeling bad about paying @Rogers $17,000 when it should have been $170 lol I told her I’ve done that a few times. Never that much however lol

  • StampieRuns
    Bryan Cogan (@StampieRuns) reported from Burnaby, British Columbia

    @HeatherInNVan @Rogers @RogersHelps I’m w/ Fido that piggybacks the Rogers network. Have not seen any discrepancies today, but this been an issue in the past. Wifi competing with data, have to turn of wifi to get data to work.

  • kikithekrakra99
    Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia

    @TELUSsupport what's happening in #deltabc? With 5G network..... My mom can barely hear me!!! Am in a 5G coverage area!!!!???? Network problems you have?? Hahaha... No you like #rogerswireless..... @RogersHelps hahahaha

  • BrandonCrowe97
    Brandon Crowe *Burner (@BrandonCrowe97) reported from Burnaby, British Columbia

    @SamsungMobileCA @RogersHelps are the two of you ever going to show that you give a **** and finally update the S20FE to Android 11 like the rest of the world? Can you provide even one valid reason why you'd leave only Canada out of the update?

  • MorganeOgerBC
    Morgane Oger (@MorganeOgerBC) reported from Vancouver, British Columbia

    @RogersHelps Oh dear I'm so sorry, I see to have missed your message today. Twitter needs more bandwidth than your throttled service allows for all customers. I'm hearing grumbles about the some way mobile providers throttle customers. Is there better equality than in a race to the bottom?

  • kikithekrakra99
    Kiefer Abram (@kikithekrakra99) reported from Burnaby, British Columbia

    @RobairreG @RogersHelps Now restarted it again back again lte plus... Maybe ur os updates are broken... Lmao #samsunggalaxynote9

  • RiazMeghji
    Riaz Meghji (@RiazMeghji) reported from Vancouver, British Columbia

    Terrific cause we get to support! @canucks @Rogers @BT_Vancouver

  • ilovethearts
    David Finnis 🚴 (@ilovethearts) reported from Vancouver, British Columbia

    I'm curious how @Rogers thinks dumping 10,000 employees will improve customer service. #cellphones #telecoms #CustomerComplaint

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkxTrader
    Mark (@MarkxTrader) reported

    @RogersHelps @mmabrey1 Bring back the ol’ reliable COAX receivers! Ever since Rogers switched to Ethernet/WIFI receivers it’s been nothing but endless issues. I asked for a COAX box but apparently they’re no longer provided. You’d think over time @Rogers service would improve & not get worse.🤔DM Sent!

  • _robbyy
    The Admiral🤮🌟👨🏿‍✈️ (@_robbyy) reported

    @RogersHelps @SensSteadySteve Your outage map isn’t even working

  • peter101s
    🇨🇦 Peter 🇨🇦 (@peter101s) reported

    @JustMeJamie64 @Rogers Rogers only Had their staff across Canada do customer service, but last year they laid off most of their staff and contracted out their jobs to 3rd world countries…. That’s why their customer service is horrible now

  • karenfamily1
    Karen (@karenfamily1) reported

    @Rogers @Rogers your customer service is poor. I have been calling for a few days, with the same response, that you are overwhelmed with calls….I went into the kiosk. They gave me a different number to call. They said the couldn’t help me. Very frustrating overwhelming.😮‍💨

  • nailwurm
    Kai (@nailwurm) reported

    @odugwamen20 @RogersHelps Multiple people are saying the estimated resolution time is 8PM EST 😒

  • vanuckfan56
    Deb Moynahan (@vanuckfan56) reported

    @Rogers @Rogershelps asking for updates on Bridgeport outage. Can’t sign into account. No service since Monday 8AM

  • sheilawalker73
    Sheila Walker 🤷🏻‍♀️⛳️🍸🔥 (@sheilawalker73) reported

    @LoveMy7Wood @Rogers @BlueJays One bad season isn’t a career … too much pressure all on him after trading away too much last season. He’ll be better next year.

  • Numbuuh5
    ♊️ 🇬🇾 (@Numbuuh5) reported

    @dabiggbaee @Rogers AND DROP THE DAMN PRICES WHILST Y’ALL AT IT.

  • kdd2904
    Kdd2904 (@kdd2904) reported

    @JustMeJamie64 @Rogers Yes I am trying to call Rogers for days to cancel part of my plan and as soon as they hear cancel either they cut the line saying all of he agents are busy call later or keep on pushing you on to different agents, no they don’t handle cancellations you have to talk to customer se

  • nizon
    Paul (@nizon) reported

    @RogersHelps The explanation is a lie. My service continues to get worse. Drove the Trans Canada Highway from Falcon Lake to Winnipeg, lost service dozens of times. Yet you continue to charge more. How is this even remotely acceptable?