Rogers outages and service status in Vancouver, British Columbia

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Rogers generated 2 outage signals in the last 24 hours around Vancouver, including 2 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received Apr 23, 10:32 PM EDT.

Internet (64%)
Wi-fi (17%)
TV (7%)
E-mail (5%)
Phone (5%)
Total Blackout (1%)

The latest reports from users having issues in Vancouver come from postal codes V5Z , V5R , V5V , V5T , V6Z , V5P , V5K and V6J .

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Vancouver	Baseline
Apr 23, 8:20 AM EDT	0	0	0
Apr 23, 8:40 AM EDT	0	0	0
Apr 23, 9:00 AM EDT	0	0	0
Apr 23, 9:20 AM EDT	0	0	0
Apr 23, 9:40 AM EDT	0	0	0
Apr 23, 10:00 AM EDT	0	0	0
Apr 23, 10:20 AM EDT	0	0	0
Apr 23, 10:40 AM EDT	0	0	0
Apr 23, 11:00 AM EDT	0	0	0
Apr 23, 11:20 AM EDT	0	0	0
Apr 23, 11:40 AM EDT	0	0	0
Apr 23, 12:00 PM EDT	0	0	0
Apr 23, 12:20 PM EDT	0	0	0
Apr 23, 12:40 PM EDT	0	0	0
Apr 23, 1:00 PM EDT	0	0	0
Apr 23, 1:20 PM EDT	0	0	0
Apr 23, 1:40 PM EDT	0	0	0
Apr 23, 2:00 PM EDT	0	0	0
Apr 23, 2:20 PM EDT	0	0	0
Apr 23, 2:40 PM EDT	0	0	0
Apr 23, 3:00 PM EDT	0	0	0
Apr 23, 3:20 PM EDT	0	0	0
Apr 23, 3:40 PM EDT	0	0	0
Apr 23, 4:00 PM EDT	0	0	0
Apr 23, 4:20 PM EDT	0	0	0
Apr 23, 4:40 PM EDT	0	0	0
Apr 23, 5:00 PM EDT	0	0	0
Apr 23, 5:20 PM EDT	0	0	0
Apr 23, 5:40 PM EDT	0	0	0
Apr 23, 6:00 PM EDT	0	0	0
Apr 23, 6:20 PM EDT	0	0	0
Apr 23, 6:40 PM EDT	0	0	0
Apr 23, 7:00 PM EDT	0	0	0
Apr 23, 7:20 PM EDT	0	0	0
Apr 23, 7:40 PM EDT	0	0	0
Apr 23, 8:00 PM EDT	0	0	0
Apr 23, 8:20 PM EDT	0	0	0
Apr 23, 8:40 PM EDT	0	0	0
Apr 23, 9:00 PM EDT	0	0	0
Apr 23, 9:20 PM EDT	0	0	0
Apr 23, 9:40 PM EDT	0	0	0
Apr 23, 10:00 PM EDT	0	0	0
Apr 23, 10:20 PM EDT	0	0	0
Apr 23, 10:40 PM EDT	0	0	0
Apr 23, 11:00 PM EDT	0	0	0
Apr 23, 11:20 PM EDT	0	0	0
Apr 23, 11:40 PM EDT	0	0	0
Apr 24, 12:00 AM EDT	0	0	0
Apr 24, 12:20 AM EDT	0	0	0
Apr 24, 12:40 AM EDT	0	0	0
Apr 24, 1:00 AM EDT	0	0	0
Apr 24, 1:20 AM EDT	0	0	0
Apr 24, 1:40 AM EDT	0	0	0
Apr 24, 2:00 AM EDT	0	0	0
Apr 24, 2:20 AM EDT	0	0	0
Apr 24, 2:40 AM EDT	0	0	0
Apr 24, 3:00 AM EDT	0	0	0
Apr 24, 3:20 AM EDT	0	0	0
Apr 24, 3:40 AM EDT	0	0	0
Apr 24, 4:00 AM EDT	0	0	0
Apr 24, 4:20 AM EDT	0	0	0
Apr 24, 4:40 AM EDT	0	0	0
Apr 24, 5:00 AM EDT	0	0	0
Apr 24, 5:20 AM EDT	0	0	0
Apr 24, 5:40 AM EDT	0	0	0
Apr 24, 6:00 AM EDT	0	0	0
Apr 24, 6:20 AM EDT	0	0	0
Apr 24, 6:40 AM EDT	0	0	0
Apr 24, 7:00 AM EDT	0	0	0
Apr 24, 7:20 AM EDT	0	0	0
Apr 24, 7:40 AM EDT	0	0	0
Apr 24, 8:00 AM EDT	0	0	0
Apr 24, 8:20 AM EDT	0	0	0

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Vancouver, British Columbia

The most recent Rogers outage reports came from the following cities: Vancouver, North Vancouver, Richmond, and Burnaby.

City	Problem Type	Report Time
Vancouver	Internet	10 hours ago
Vancouver	Internet	20 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	2 days ago
Vancouver	Internet	3 days ago
Vancouver	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

Kiefer Abram (@kikithekrakra99) reported 10 seconds ago from Burnaby, British Columbia
@RobairreG @RogersHelps Now restarted it again back again lte plus... Maybe ur os updates are broken... Lmao #samsunggalaxynote9
JD (@CoachDhillon) reported 2 minutes ago from Richmond, British Columbia
My data is still not working. Going on day 3. What is going on? And I need to use the ArriveCAN app at the border. @RogersHelps @Rogers
Alli Bearinger 🇨🇦 (@Abearinger) reported 3 minutes ago from Vancouver, British Columbia
@alwaysfreshstef @Rogers @MapleLeafs The worst!!!!
Ronald Swizzler (@stuffapproved) reported 4 minutes ago from Vancouver, British Columbia
@Rogers I’m trying to use my data in the #CanadaLine but most of the time it doesn’t work. I’m using an app called #OpenSignal to test the signal and it shows how bad it is. #Vancouver #BC
Elana Shepert 🇺🇦 (@elanashepert) reported 6 minutes ago from Vancouver, British Columbia
@ElizabethThe @Rogers That’s horrible 😞 I’m sorry
Eva Pang (@oneweedram) reported 9 minutes ago from Vancouver, British Columbia
Getting tired of @Rogers and @Apple @AppleSupport bouncing me back and forth for every iPhone or Apple Watch issue I’m having. Wish someone would just take responsibility already instead of laying the blame on each other! 😡 #customerservicefail #CustomerExperience
AM (@_TPE_TW_) reported 11 minutes ago from Burnaby, British Columbia
I want to say thank you @Rogers taking responsibility for what happened monday👍 it sucks but life goes on. Made me realized how much we rely on our cell phone + services.
Jason Michael (@JayGarfs) reported 15 minutes ago from Richmond, British Columbia
@jeffgroat @Rogers Let them be buddy. I did the same and never looked back.
Kiefer Abram (@kikithekrakra99) reported 19 minutes ago from Burnaby, British Columbia
@TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps
Ace Cabebe (@HeyItsIan14) reported 22 minutes ago from Delta, British Columbia
@RogersHelps is there a service outage? I can’t make any phones calls right now. Using wifi for internet right now
#IndianStatus531 (@BlueCedarAngel) reported 23 minutes ago from Burnaby, British Columbia
I pay an average of $4000 annually to @Rogers for my phone bill. I've been with them for over 20 years, or when they set up shop in Vancouver BC 1/4 of the time we get treated like ****. I always think about switching then family crisis happens. #NotHappy #badservice
#IndianStatus531 (@BlueCedarAngel) reported 36 minutes ago from Burnaby, British Columbia
@RogersHelps That's just great! Why not tell my son the first time at the store?! Never before have we had to go through all this bs!! Why have codes of your not going to use them?! The manager got me to yell my code to her in the store?! A simple call for authorization? #badservice
Benny Yau (@MrBennyYau) reported 40 minutes ago from Vancouver, British Columbia
And then I spent the next 2 hours trying to reset my phone and another 30 minutes with Apple support troubleshooting to no avail... until I checked the Rogers website on advice from the Apple specialist. Damn it, Rogers. Get your act together. @RogersHelps
Vasily Podgoalzin (@Rparmarr89) reported 42 minutes ago from Vancouver, British Columbia
@MonikaGul @NEWS1130 @canantifraud True story. Happened to me last month as well as I thought the text was spam. Got into my PayPal account as well. Luckily @AskPayPal and @Rogers rectified the issue within a couple hours and got my phone number back.
Bryan Cogan (@StampieRuns) reported 48 minutes ago from Burnaby, British Columbia
@HeatherInNVan @Rogers @RogersHelps I’m w/ Fido that piggybacks the Rogers network. Have not seen any discrepancies today, but this been an issue in the past. Wifi competing with data, have to turn of wifi to get data to work.
Morgane Oger (@MorganeOgerBC) reported 51 minutes ago from Vancouver, British Columbia
@RogersHelps Oh dear I'm so sorry, I see to have missed your message today. Twitter needs more bandwidth than your throttled service allows for all customers. I'm hearing grumbles about the some way mobile carriets throttle customers. Is there better equality than in a race to the bottom?
Kiefer Abram (@kikithekrakra99) reported 51 minutes ago from Vancouver, British Columbia
@RogersHelps is there an outage with txt messages or calling in the #mertovancouverarea?
Jeanne (@Meanchef) reported 55 minutes ago from New Westminster, British Columbia
Just like that out of service again @Fidomobile @Rogers seriously!! This is bull crap!
Kevin (@604kev) reported 56 minutes ago from New Westminster, British Columbia
@RogersHelps you're claiming service has been restored, but I cannot receive SMS messages. As a result, I cannot log into my bank because @TD_Canada solely supports SMS MFA (which is also a joke). When will your services be fully restored including SMS? Thanks.
Cam & Nicole (@travelcanucks) reported 56 minutes ago from North Vancouver, British Columbia
Very disappointed that @Rogers no longer offers #travel plans. For our 3 week trip to Europe, Rogers will charge me $15 per day ($300) even if I only use the data for 2 minutes to call an Uber. The solution I was given was to use a different mobile company. Seriously! You suck 👎

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

Alexandra Levi (@AlexandraLevi56) reported 4 minutes ago
@steven_plyley @Rogers You can file a complaint and tell him he can get lost
Chris P Bacon (@pozpiggy86) reported 5 minutes ago
So it has now been almost a full 24 hours that @Rogers has been down and every time they have given for service restoration has come, only to see that they have extended the deadline. This is NOT a way to make a good first impression with a new customer. I want service credits!
sposa (@yenta_girl) reported 5 minutes ago
@Rogers we live in Thornhill our internet is out....is something going on ...is there an outage...tried rebooting but nothing
big_fan2019 (@big_fan2019) reported 8 minutes ago
Your chat agents are rude and disrespectful towards somebody with special needs. I was transferred several times today to different departments. None of them could help me. @RogersHelps
jassully (@jassully1) reported 10 minutes ago
@RogersHelps Spent almost two hours between your chat and call center because I thought that my account had been compromised. Everything seems okay but a lot of damage can be done in two hours. I miss Shaw so much.
Kaloopa (@Kaloopa6) reported 16 minutes ago
@BlueJays @Rogers are you paying attention to this crap?
travisrenney (@travisrenney) reported 16 minutes ago
@RogersHelps Answer the phone in the call centre. Have an objective to have hold times of less and three to five minutes. Being on hold literally for hours is the worst customer service ever. Customers don’t need new packages, deals offers, advertising. Investment in customer support.
Mac Miller Forever (@SassySaslove) reported 16 minutes ago
@Rogers Billions of dollars spent on this NHL TV contract and the main camera is a having seizure on your Playoffs broadcast. How is the presentation this bad?
Chris P Bacon (@pozpiggy86) reported 17 minutes ago
@RogersHelps Troubleshooting won't help when my whole neighborhood is down.
Zed (@itsrushin) reported 19 minutes ago
@Rogers another outage, you guys are actually dog ****.