Telus Outage in Burkeville, British Columbia

Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

@RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚

@TELUS @TELUSsupport #Fail... so fed up with you .. cannot even reach anyone to cancel my services ..😡😡😡😡😡😡Telus is killing my business

@TELUSsupport terrible service! Terrible support! Terrible customer care! Everything just so disappointing! Internet doesn’t work, tech doesn’t show up, customer care does nothing for the customer... Thanks @TELUS for the poor service.

Sitting around wondering what it will take for @TELUSsupport @TELUS to get back to me. To fix my email. To clean up the mess they made. Hmmm...

@TELUSsupport @TELUS if no one gets back to me with a solution to the problem you created soon, I will not pay my next bill. See how you like that. That or I’ll cancel all my TV, cell phone, internet and you’ll lose an extremely loyal customer. Customer not satisfied.

@TELUSsupport your instructions on configuring Outlook post migration aren’t very good. I’d like my Telus email to@come through there and not Google. Followed your instructions and when I input my Telus address, says “email address already added”. Doesn’t help. 1/2

Conversation. She sounded very uncertain of the said program/ promotion. Fast forward 2wks after, NO FOLLOW UP PHONE CALL @TELUS @TELUSsupport crappy service! Just got off the phone with another customer rep. In all fairness, he was apologetic and kind. Still, No resolution.

Fantastic news. I’m a @TELUS customer and if they continued down the wrong path for 5G, I was considering switching to Rogers or Bell. Short-term pain for long-term gain.

@NicESpurling @NatalieTheCapn Telus was a terrible experience and I eventually just gave up.

@TELUSsupport I have a TELUS home account, why do I need to provide another verification for mobile services. I am not comfortable to provide SIN via phone.. This service person called from India.

@NYJetsCanada @BCLions @OhioBobcats @CFL @nathan_rourke @TELUS Hey idiot it's a Canadian draft. He's a CANADIAN. Maybe sit this one out. No ******* clue. LOL

@AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.

@TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.

Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

Hey @TELUS We @FreeOfViolence need 65 phones for a facility for folx who are recovering from #COVIDー19. Refurbished is cool, just need to be able to contact family & friends for comfort as will be in isolation, & will make contacting staff easier, if they need help.

Hey @TELUS We need 60 phones for a temporary facility for folx who are Recovering from COVID. Refurbished is fine, they just need to be able to contact families and friends for comfort (they will be in isolation), and staff if they need help. 🙏

@JustinTrudeau @bcpremier Please ask the corporates help out like Shaw/Telus internet bills and cell phone bills. Icbc insurance and home insurance that goes over thousands dollars. No bills until the CV19 is over. We trying to use our savings on foods and rent/mortgage.

Literally actually can’t believe that @TELUS is doing less than bare minimum right now to support customers in this crisis. Literally every other provider is waiving cell phone data overages and you’re like “we know you can’t travel so we are waiving roaming fees”. Do better.

@CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.

@QuirkyGirl69 I said Telus because my network runs off their towers. I've used Public Mobile for over 3 year's with no issues. I get unlimited Talk to Canada & the USA. As well as unlimited texting /picture msgs worldwide. 8 GB of data & I only pay $54 month with tax, month to month/no contact

Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

@TELUS Just signed up for optik last week and every time I need tech support (3 times so far) I have to wait over an hour on the phone. I'm regretting signing up and I would like to cancel it. It's been 3 months since pandemic started, stop using this excuse.

@TELUSsupport @TELUS 2 weeks waiting for a single channel to be added. Called support a half dozen times. Asked for call backs. Spent 50 minutes on phone. Channel is on my bill. But I’d be a monkeys uncle if I could actually watch it. Very frustrated and looking at other options.

@JulieYAli @TELUSsupport In any business where you pay a monthly amount such as a Telus acct. you would expect more respect as a customer. There are huge profit margins and faceless customers are treated as irrelevant donors to their cause . Competition is needed!

@AB_MD_WarRoom so, after finally cancelling my Telus account (19 year customer) my new (FANTASTIC) Bell phone starts getting calls from America. I finally answered. @Telus wanted to know why a Premium Customer such as myself was leaving. I got to tell them ALL about Shandro...

@TELUSsupport I feel bad about complaining about your nice agents but it's no use being nice when you send me into a TELUS MAZE for hours with the end result of finally getting an order for work in place after relentless determination on my part.

@TELUS why cant I have internet that works? Why can't I have anyone answer my questions or fix my problem

@TELUSsupport So when will I get someone who can activate the phone in the new room at the continuing care system for my sister? The second person yapped a bit and then the phone went dead. Where is my request? Is it in Telus Never Never land? I need to get the phone activated.

@TELUS Nice call with your loyalty department again today, but your offers are not close to competitive. Our last two family lines will probably migrate to another carrier in sixty days. Good service for 25yrs, but +30% pricing for -40% data is a non-starter. #noteventrying