Telus outages and service status in Richmond, British Columbia
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Full Outage Map
- Telus generated 2 outage signals in the last 24 hours around Richmond, including 2 direct reports.
- The most common problems reported in this area mention Internet, TV, and Total Blackout.
- The most recent signal from this area was received Jul 16, 12:56 AM EDT.
- Internet (28%)
- TV (28%)
- Total Blackout (22%)
- Phone (11%)
- E-mail (6%)
- Wi-fi (6%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Richmond, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 14 hours ago |
|
Vancouver
|
Total Blackout | 17 hours ago |
|
Vancouver
|
Phone | 12 days ago |
|
Vancouver
|
Internet | 16 days ago |
|
Vancouver
|
TV | 22 days ago |
|
North Vancouver
|
Internet | 22 days ago |
Nearby cities with recent reports
2 recent signals
Community Discussion
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Telus Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
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HODLouly (@Maria_here) reported from Burnaby, British Columbia@theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold
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Diane S. Baker (@dianesbaker1) reported from Vancouver, British Columbia@Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaAnd yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.
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Nicky Bullets (@nbrosef) reported from Vancouver, British Columbia@BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV 📺 be never had complaints about your internet just watch the upselling. Bloodsuckers all of them so.
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Karla كارلا جبيلي (she/her) (@asianhabibti) reported from Vancouver, British ColumbiaHassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.
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Stefano Buliani (@sapessi) reported from Vancouver, British Columbia@lizthegrey Oh, super interesting. What did you use? Right now I have a telus box going into a Google wifi mesh + cat6 off the Google wifi (the house is all wired). Would love to be able to skip one hop and have internet go first to the wired network then wifi from there
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Ross Derewianko (@PingRD) reported from Vancouver, British ColumbiaSo @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...
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Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British ColumbiaWhy can’t I access my account @TELUSsupport? Broken links, can’t view/manage my account - this is not how you treat customers @TELUS.
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E-Comm 9-1-1 (@EComm911_info) reported from Burnaby, British ColumbiaUPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC
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Michael Smit (@msmit) reported from Vancouver, British Columbia@telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.
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Stefano Buliani (@sapessi) reported from Vancouver, British ColumbiaI get that there's a new version of the Pik TV app for Android and you are excited for the to update, @TELUS. But unless it's absolutely necessary, forcing me to upgrade or quit when I launch the app is the worst experience!
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Cam Cavers (@camcavers) reported from Vancouver, British Columbia@YVRHousing We’re going back one day/week next month (I’m contracting at TELUS) and it’ll go up to 2-3 days eventually but that’s a huge change. I turned down a job with this same team in 2019 because they wanted people in the office 5 days/week then.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.
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Brandon Weese (@brandonweese89) reported from North Vancouver, British Columbia@TELUS suddenly no service for over 5 minutes. What’s the issue????
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@keithbaldrey Good for @Telus to remedy the issue with the call centres and finding ppl to man the phones. Just curious why Telus can’t respond to actual customer concerns that quickly & remedy issues that arise. Funny how that works.
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Rob Bahd (@robbahd) reported from Delta, British Columbia@RobShaw_BC @VaughnPalmer @TELUS So these call center agents are Telus employees? Adding agents to answer over a million calls is not going to solve the problem. A supplementary online system would have helped.
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@Bzubyk We all know it’s drivel damage control written by a PR hack. What it didn’t say was how they were going to remedy to situation. Probably because that cost $ & everyone knows @Telus is loathe to spend $ on much but virtue signalling PR campaigns.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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bijboutique (@bijboutique1) reported@TELUSsupport @TELUS do you want to fix the cable issues today? Or shall we wait until the game is over and I’ve missed it? How hard it is to supply a steady service for people who are paying for it? Get a grip!
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Howard Beal (@alexanderBC83) reported@wyattd09 @TELUS @Rogers Why support any internet provider in Canada that has been gouging is for years, both mobile and home. Starlink has been fantastic
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Dave Pasin (@dave_pasin) reported@NforEnd @TELUS @Rogers Good luck try and get a hold of somebody at ROGERS. Expect to wait at least an hour to an hour and a half if you’re lucky. They’re all bloody awful
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don't chew with your mouth open (@kFaNsUpAfLy) reported@TELUSsupport @TELUS if there is a known issue with @SamsungMobile phones not receiving calls, pls issue a statement rather than leave customers with no resolution.
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JJ (@JLJohnston) reported@Durmo2010 @TELUSsupport I’ve been on the phone with them for an hour trying to book an appointment to get set up for service. Waited hours for callback that never came. Tried again, waited, then they asked for my DL or SIN. Telus can verify my identity without that information. Not a good start Telus.
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भव्य खनेजा (@bhavykhaneja) reported@TELUSsupport @TELUS Three months ago I was told I would receive a refund of $15.68. Instead, after three months, I noticed a charge of $6.72 deducted from my account. I have not used your service during the past three months, and I did not authorize this deduction.
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Lori Bergman (@bergy1965) reportedBeen waiting since early June for new @TELUS equipment; have spoken to @TELUSsupport THREE times. Was ASSURED in the last conversation that it would arrive July 1-7…and here we are on July 8. Good business plan…pay for service you do not receive.
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Birdy. (@thirtyspace) reported@Snaplandscaping @mattsekeres @TELUS Ha. They offshore to China and India. Good luck with that. Never trust corporations.
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Lionel - not Richie (@rebelsforum) reported@AlleyDalley @Rogers Telus just as bad
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James S. (@Nucks1968) reported@DarshanVancity @BCLionsDen @Rogers 🇨🇦💪totally disagree .. sitting at the tip Van Isle , no issues with my Telus at all , could even get Rogers/Shaw , I just pay my bill & see / listen or call anytime ,anywhere/