Telus Outage Report in Richmond, British Columbia

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Richmond, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	47 minutes ago
Vancouver	Total Blackout	21 hours ago
Vancouver	Internet	23 hours ago
Vancouver	Internet	1 day ago
North Vancouver	TV	3 days ago
Vancouver	Wi-fi	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  kamil is still working on his summer *** (@K_Somaratne) reported 2 minutes ago from West End, British Columbia

  @sammymarie Also looking to switch! I was with Telus and my bill went from $65 to $145 after the two yr contract ended. I called them and maanged to get it down to $108 but going to call again and see if I can get it down lower

• 
  BdblE (@MsYouDoYou) reported 6 minutes ago from Burnaby, British Columbia

  @dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.

• 
  Trevor (@EastvanTrev) reported 7 minutes ago from Burnaby, British Columbia

  Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

• 
  Peter Ryan 🇨🇦🇺🇦 (@pcryan5) reported 7 minutes ago from Vancouver, British Columbia

  @AmyBeeman @TELUS @TELUSsupport I start by asking - “how do I transfer my phone/cable/whatever service to another vendor?” Watch the costs drop from there…

• 
  Brad Atchison (@Brad604) reported 7 minutes ago from New Westminster, British Columbia

  Anyone else having Koodo/Telus issues right now?

• 
  freelance cyberbully (@d_esiree_______) reported 13 minutes ago from Vancouver, British Columbia

  In Telus cause I lost my SIM card cause I’m really stupid and this woman ahead of me just told me she’s been a customer since 1969. NINETEEN SIXTY NINE.

• 
  Cam Cavers FKA Cam Cabers (@camcavers) reported 16 minutes ago from Vancouver, British Columbia

  @infil00p Even if you didn’t you could have a cheap prepaid data plan running on the Telus network in the amount of time it takes to get to the closest London Drugs and back

• 
  Prairie Paul (@PaulDoroshenko) reported 22 minutes ago from Vancouver, British Columbia

  @TedNesNA @TELUS @TELUSBusiness I overpaid on my dad’s account after he died. They’ve never refunded it.

• 
  🇨🇦🇯🇵The Sam Murchison show🇺🇸🇨🇦 (@SamMurchison69) reported 22 minutes ago from Richmond, British Columbia

  @CIPSRT_ICRTSP Ask #Telus #bell #shaw if they would provide internet service to people who have no money for internet service at 8080 Anderson Rd Richmond BC. This is a necessity of life for some of the most vulnerable livi in extreme poverty. Please Bad Sam

• 
  Cam Cavers (@camcavers) reported 31 minutes ago from Vancouver, British Columbia

  @YVRHousing We’re going back one day/week next month (I’m contracting at TELUS) and it’ll go up to 2-3 days eventually but that’s a huge change. I turned down a job with this same team in 2019 because they wanted people in the office 5 days/week then.

• 
  Ameer Z. (@1RovingNomad) reported 33 minutes ago from North Vancouver, British Columbia

  Worst telecommunications company in the world >>> @Rogers and Canada has one of the world's highest telecom rates.....and no competition you basically have two to choose from and more often than not Telus is not the choice (for some reason)

• 
  BdblE (@MsYouDoYou) reported 34 minutes ago from Burnaby, British Columbia

  @moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus

• 
  Prairie Paul (@PaulDoroshenko) reported 35 minutes ago from Vancouver, British Columbia

  I’m trying to contact @Telus business. Their website has no contact number. Took me 10 minutes and I found it on another site. I will do everything possible not to deal with @telus or Shaw. Imagine if you had a service interruption? Can’t call them? Ridiculous.

• 
  Prairie Paul (@PaulDoroshenko) reported 44 minutes ago from Vancouver, British Columbia

  @FeralChristineB @TELUS Problem is @Telus is a scam. They are not transparent at all.

• 
  Lucas Mastelaro (@lucasmastelaro) reported 44 minutes ago from Vancouver, British Columbia

  Can you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice

• 
  BdblE (@MsYouDoYou) reported 45 minutes ago from Burnaby, British Columbia

  @NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.

• 
  Cam Cavers FKA Cam Cabers (@camcavers) reported 45 minutes ago from Vancouver, British Columbia

  @infil00p I think they fixed it late evening, but I’m not sure; wife and I are on Telus and I actually just finished moving both my kids’ phones from Speakout (which uses Rogers network) to Public prepaid sims, which is obviously Telus as it was bought out in 2016.

• 
  Bobbi-Lee Loganberg 🌻 (@BLeeLoganberg) reported 59 minutes ago from Vancouver, British Columbia

  @Solidchick4life August billing cycle, not the bill I just paid... It will not be enough to cover the inconveniences. I’ll be switching to TELUS as I no longer need TransCanada service.

• 
  E-Comm 9-1-1 (@EComm911_info) reported 59 minutes ago from Burnaby, British Columbia

  UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC

• 
  Brandon Weese (@brandonweese89) reported 59 minutes ago from North Vancouver, British Columbia

  @TELUS suddenly no service for over 5 minutes. What’s the issue????

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Spud McFadden (@spudsteritis) reported 6 minutes ago

  @TELUS I’ve been calling your support line all week and it always says call back during regular business hours. How do I get in touch with an actual human????

• 
  Holly 🇨🇦 ⏳ (@Hollymcc3) reported 10 minutes ago

  @telus I have been a Telus customer for 40 years - and now I hate, hate, hate Telus after this migration to Google! I have had to call Telus three times today an hour each call. I hate being part of Gmail I hate everything about this transition - screwed up so much stuff!

• 
  Don Meehan (@DonMeehan) reported 11 minutes ago

  @TELUS just messaged me that i am using “too much” data, so i have to “call them”. WTF is that!? Looking forward to @StarlinkPage to get rid of the mobile monopoly! #nothappy.

• 
  Taka🖖🇨🇦 (@TakaakiMasuda1) reported 12 minutes ago

  Swinging from one tech to another between the @TELUS Tech support and the @TELUS home security support. One dept blaming each other for not getting the security camera. Latest chat was disappointing. Was expecting a call but tech person decided to just fwd me a link on how to

• 
  Adi lally (@adifood1234) reported 13 minutes ago

  @whytestreak @ShawInfo @TELUS Ya Telus will make you have no internet for 2 weeks if there’s an outage Shaw is better dude

• 
  iesha 💌 misses hyunjin (@honeyhwangs) reported 19 minutes ago

  @suhwnu IT;S SO PAINFUL I JUST SPENT AN HOUR ON THE PHONE WITH TELUS TO GET THEM TO FIX THEIR **** i just wanted to work on my ******* paper

• 
  Barry Rueger (@appalbarry) reported 20 minutes ago

  12 minutes in and I'm reminded why I desperately avoided calling @telus internet support. The Horror! The Horror!

• 
  Chris Danger (@ChrisDanger79) reported 25 minutes ago

  ******** @Shawhelp people can get 5g from Mars and I cant get wifi 70 feet to my shed. What kind of bullshit is that? And dont give me you need a "pod" range extender bullshit. @Telus worked. But I'm now under contract with you. Fix your god damn wifi game.

• 
  乇乂ㄒ尺卂 ㄒ卄丨匚匚 (@Deus_Vixere) reported 30 minutes ago

  Bruh telus came and broke the internet AGAIN Its a good thing im here to fix it but holy ****

• 
  pablo (@pablo18758066) reported 30 minutes ago

  @TELUS **** you im tweeting at you every time my internet is bad