Telus Outage Report in Richmond, British Columbia
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The latest reports from users having issues in Richmond come from postal codes V6X.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (28%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Richmond, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, Richmond and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Total Blackout | |
| Vancouver |
Internet | |
| Vancouver |
TV | |
| Vancouver |
Wi-fi | |
| Vancouver |
Phone | |
| North Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
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Aaron M
(@BBMmeEH) reported
from
Vancouver, British Columbia
When the time is right I will be switching out of @TELUS due to their poor choice of 5g provider this year 😞
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Tall Paul 'Mr Vancouver' | 6’7
(@TallPaulsLife) reported
from
Vancouver, British Columbia
@FEEZYDoesIT Struggles, it now “slows” down my data and doesn’t cut it off But let’s be honest this data costs TELUS nothing. Verizon has unlimited for cheaper than my 90$ 10 gigs cost... I’d add a gif but i don’t have the 10 min it will take to load @TELUS
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Samuel Armstrong
(@RedSealSam) reported
from
North Vancouver, British Columbia
@CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.
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Cameron Maltby
(@cameronmaltby) reported
from
North Vancouver, British Columbia
@WayneFougere I got Bluecurve and got the deal, even as an existing customer. Shaw has been reliable for my tv and internet for years. I had TELUS Internet when I first moved back to Vancouver and found it unreliable. Haven’t had any problems with Shaw.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@dooksofhazard @TELUSsupport I actually love TELUS mobility support. But this thing brands do with forcing you into a circular automated help situation is frustrating when you’re already frustrated.
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Marcrake
(@Marcrakee) reported
from
Burnaby, British Columbia
@TELUS Roses are red Violets are blue My internet is down Can't work at all
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Michael C
(@Michael86286849) reported
from
North Vancouver, British Columbia
Telus sucks
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Patrick Tubajon
(@iheartgudrun) reported
from
Richmond, British Columbia
@TELUS you need better customer service to keep your customers
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Shawn Sviridov
(@galleryss) reported
from
Vancouver, British Columbia
@TELUSsupport can you advise if there are communication issues with Telus Network and other Mobility networks at this time in British Columbia, and potential cause of the issue and restoration
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ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
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Jessy
(@CoachDhillon) reported
from
Vancouver, British Columbia
Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
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Stephanie Elizabeth
(@StephKall) reported
from
Vancouver, British Columbia
LOL @TELUS sent me a text today said it’s time to upgrade and they can help. I’ve had TELUS for years and the best they over me is $27 a month more for a two year contract 😂😂😂😂 #CustomerExperience #worst
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@CommonSenseSoc @TELUSsupport @CRTCeng It’s $32 to add 2gb. The TELUS wifi at home is so bad we’ve had to use data with everyone trapped here and now we’ve got 2gb for 20 days.
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KDRuslie
(@KDRuslie) reported
from
Richmond, British Columbia
@TELUSsupport hi there. I tried to call telus support re. our home bill for March 2020. We have special discount for 1 year agreement, yet it didnt show in March bill. Pls contact me. Thanks
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Marcrake
(@Marcrakee) reported
from
Burnaby, British Columbia
@TELUS Roses are red Roses are blue My internet is down Can't work at all
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Natalie Lanoville 🇨🇦 🌱
(@NatalieLanovill) reported
from
Vancouver, British Columbia
@EvaSiu21 @mtnbvan No way am I cancelling my account with @Telus... the other service providers are GARBAGE. But I DO care about the 5G issue and I bet a lot of other customers do too.
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Mike Klassen
(@MikeKlassen) reported
from
Vancouver, British Columbia
So my wife and I were speaking about the fact we turned down multiple requests by @TELUS reps to connect our home with fiber optic “for free” 😒 Their doubling down on Huawei tech this week makes me think we made the right call.
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Bradley Smith
(@bradley) reported
from
Kensington-Cedar Cottage, British Columbia
@hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.
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Trevor
(@uniontrevor1975) reported
from
New Westminster, British Columbia
@rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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sean bruce
(@VpWayne) reported
As a valued customer of many years Telus has informed me that a 1.5% processing fee will be added to my bill. Not feeling valued given that the corp posted a 21% increase of earnings since May! #greedytelus
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Georgina West
(@WhessGR) reported
@CTVVancouver They already have high rate plans, wtf more do you want @TELUS many are on low income, greed, how the hell do you sleep at night
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SkSgt
(@hockeymomdg) reported
Is this fraud @telus @TELUSsupport to start charging customers $3/month bc they DON’T have a data plan? Feeling victimized here for your horrible customer service!!! 15 yrs loyal for nothing!
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Joe Bowser
(@infil00p) reported
@fanCRTCProfling I thought Telus was the main Telco up to the Yukon border. Also, how would anyone know if NorthwestTel was using the kill switch? Their service is uniquely overpriced and ******.
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Whistleblower #TransVax I identify as fully vaxxed
(@Whistle49097396) reported
Tell us the ***** that sold all Canadian's data and tracking to the government. They should b banished if support Telus u support communist.
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ziggy stardust
(@taxbuster88) reported
@privacylawyer @fanCRTCProfling ...and yet that is exactly what Telus wants to do in rural areas like ours...except with POTS ... and zero cell service. Not good!
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Keith Amos
(@nasonworth777) reported
@bobscartoons Best Wishes. I had a similar issue with Telus when they migrated all their users to Gmail. It took them 6 months to resolve the "corrupted" account. Create another email account or use another Provider.
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Jen
(@jenminicooper) reported
@TELUSsupport I was an ADT security customer. I am now Telus and I can't access my account. I am trying to reset my password but the email that you have on file is the wrong one - so I can't access the reset email. I want to call or email someone about this. Please provide contact info. Thanks
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Nathan Wieler
(@papawieler) reported
@TELUS what happened to your call-back option? Does that not count for *611 callers? I've been on hold for over an hour [the estimated wait time] and now I'm stuck with the dilemma of "stay on forever" or "hang up right before your turn."
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Nick 💙
(@57expos) reported
@19BAM91 @TELUS They must just love to sacrifice their employees dealing with customers wr service.