Telus

Telus Outage Report in Richmond, British Columbia

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The latest reports from users having issues in Richmond come from postal codes V6X.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Richmond, British Columbia 01/21/2026 11:25

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Live Outage Map Near Richmond, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, Richmond, Delta and North Vancouver.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver E-mail
CanadaVancouver Phone
CanadaVancouver Internet
CanadaVancouver Wi-fi
CanadaVancouver TV
CanadaBurnaby Phone

Community Discussion

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Telus Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.

  • StoryStory_Jo Jo Dworschak (@StoryStory_Jo) reported from Vancouver, British Columbia

    @Mutineer8961 @TELUS Definitely Telus! Not bad diy

  • BlueCedarAngel #IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British Columbia

    @RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚

  • Junayyyy Mary June Margarico (@Junayyyy) reported from Vancouver, British Columbia

    @TELUS sucks.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.

  • SnBVancouver Salmon n'Bannock (@SnBVancouver) reported from Vancouver, British Columbia

    @TELUS @TELUSsupport #Fail... so fed up with you .. cannot even reach anyone to cancel my services ..😡😡😡😡😡😡Telus is killing my business

  • IanAMartin 📷 𝙸𝚊𝚗 𝙰𝚕𝚎𝚡𝚊𝚗𝚍𝚎𝚛 𝙼𝚊𝚛𝚝𝚒𝚗 🎸 (@IanAMartin) reported from Mount Pleasant, British Columbia

    @Catelli2Oh Or a Telus customer, who is the big telco out here. I don’t seem to be affected, however, so we must not be reliant on Bell this far west. Plus, there’s a massive pipeline down the west coast of North America anyway.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    I just wanted a phone. A simple ******* phone that could be used to make calls. In 3 days we’ve racked up an extra $20 because she took her phone outside I guess. WHAT ******** TELUS. That’s not what the woman sold me.

  • mykeymause Moke (@mykeymause) reported from North Vancouver, British Columbia

    Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Your service has gone downhill in a big way @TELUSsupport @TELUS. These wait times are horrendous.

  • athayde_br Bruno Athayde 🇨🇦 🇧🇷 🏳️‍🌈 (@athayde_br) reported from Vancouver, British Columbia

    @TELUSsupport terrible service! Terrible support! Terrible customer care! Everything just so disappointing! Internet doesn’t work, tech doesn’t show up, customer care does nothing for the customer... Thanks @TELUS for the poor service.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Sitting around wondering what it will take for @TELUSsupport @TELUS to get back to me. To fix my email. To clean up the mess they made. Hmmm...

  • golfercruz CC (@golfercruz) reported from Richmond, British Columbia

    @imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    I think next billing cycle I’ll withhold payment @TELUSsupport @TELUS. Make you wait until the funds are available (even though they are) like you make me wait on hold. Your level of customer service/tech support has dropped significantly these past few months. Unacceptable.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?”

  • whourDaDa Oladada (@whourDaDa) reported from Burnaby, British Columbia

    One of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service.

  • CiaraHempseed Ciara Hempseed (@CiaraHempseed) reported from Vancouver, British Columbia

    I actually had to use that Telus Babylon app to get some perscriptions for this migraine Send help

  • moersch AHF AllHardwoodfloor (@moersch) reported from Vancouver, British Columbia

    @runsfrombear @TELUS I never cared for tell us the have never been concerned with internet security or mobile security

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @MammaBearAli @TELUSsupport What a ******* lie. They lied to me. I’ve been with Telus for like 21 years and all our service is with them and I need out but they know the alternates are also trash.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • alexwh alexwh (@alexwh) reported

    @TELUSsupport Plus the image while watching MSNBC froze on an ad and that has been it. At least Telus is giving me internet here. When will I persuade myself to exit your terrible service?

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @infil00p @TELUS Then yes. I would write a CASL complaint. I'd also write a PrivCom complaint about deception (But deception is also part of CASL). I'd do both.

  • Kevin_Ettlin Kevin Ettlin (@Kevin_Ettlin) reported

    Anyone on the @TELUS Bring it Back Plan, be aware that they DO NOT remind you that your device is due back, and they WILL not grant you any extension if you miss it. Customer for 15 years, missed the return by 5 days. On the hook for $450. Very predatory system, @TELUSsupport

  • infil00p Joe Bowser (@infil00p) reported

    @fanCRTCProfling @TELUS Yes, it definitely is. I'm messing around with the damn thing now. It's pretty terrible, and my office is now 25 degrees. It seems to only run on modern NVidia GPUs, so that's a thing. The biggest red flag is how it determines all other miners are malware!

  • ahmasonx Amanda Rozon (@ahmasonx) reported

    @TELUSsupport I have been with you for years & your service lately is the worst. We pay for fibre ops 300 and our average DL speed is 40. We have cells & we can’t even take calls in our house IN EDMONTON. Oh & I’ve spent ~4 hours talking to Telus this week (1/2)

  • infil00p Joe Bowser (@infil00p) reported

    @fanCRTCProfling @TELUS Do we have proof that it benefits @TELUS? I believe that Norton gets 15% of the cut as per the Terms of Service.

  • infil00p Joe Bowser (@infil00p) reported

    @fanCRTCProfling @TELUS Yeah, I filed the CASL complaint against Telus because they need to sort this **** out. It's pretty clear that this add-on is just Norton with their logo on it, and that they should probably get smacked down for not doing due dilligence.

  • Alanna34814897 Alanna (@Alanna34814897) reported

    @TELUSsupport Hey Telus 👋🏽 I am no longer a customer but keep getting a monthly statement with a negative balance. Any way to stop this?

  • AlexanderPatton ᴀʟᴇxᴀɴᴅᴇʀ ᴘᴀᴛᴛᴏɴ (@AlexanderPatton) reported

    @shadore66 @MacDtrader84 @TELUSsupport It is a Western Canada Telus outage. My Shaw Mobile SIM works fine, just not Telus. Took me 45 minutes on chat to get a freaking answer from them.

  • swooper74 Trevor Miller (@swooper74) reported

    @erinotoole Oh ffs... They paid Telus to analyze anonymized data that never went near any government agency, why are you acting like one of those conspiracy idiots? Stop making Canada dumber.