Telus

Telus Outage Report in Richmond, British Columbia

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Richmond come from postal codes V6X, V6Y, V7A and V7C.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Richmond, British Columbia 12/30/2025 09:20

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Live Outage Map Near Richmond, British Columbia

The most recent Telus outage reports came from the following cities: Richmond, Vancouver, Burnaby, Delta, North Vancouver and New Westminster.

Loading map, please wait...
City Problem Type Report Time
CanadaRichmond Phone
CanadaVancouver Phone
CanadaVancouver Internet
CanadaVancouver E-mail
CanadaBurnaby Wi-fi
CanadaBurnaby Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?”

  • moersch AHF AllHardwoodfloor (@moersch) reported from Vancouver, British Columbia

    @runsfrombear @TELUS I never cared for tell us the have never been concerned with internet security or mobile security

  • athayde_br Bruno Athayde 🇨🇦 🇧🇷 🏳️‍🌈 (@athayde_br) reported from Vancouver, British Columbia

    @TELUSsupport terrible service! Terrible support! Terrible customer care! Everything just so disappointing! Internet doesn’t work, tech doesn’t show up, customer care does nothing for the customer... Thanks @TELUS for the poor service.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.

  • Junayyyy Mary June Margarico (@Junayyyy) reported from Vancouver, British Columbia

    @TELUS sucks.

  • CiaraHempseed Ciara Hempseed (@CiaraHempseed) reported from Vancouver, British Columbia

    I actually had to use that Telus Babylon app to get some perscriptions for this migraine Send help

  • IanAMartin 📷 𝙸𝚊𝚗 𝙰𝚕𝚎𝚡𝚊𝚗𝚍𝚎𝚛 𝙼𝚊𝚛𝚝𝚒𝚗 🎸 (@IanAMartin) reported from Mount Pleasant, British Columbia

    @Catelli2Oh Or a Telus customer, who is the big telco out here. I don’t seem to be affected, however, so we must not be reliant on Bell this far west. Plus, there’s a massive pipeline down the west coast of North America anyway.

  • golfercruz CC (@golfercruz) reported from Richmond, British Columbia

    @imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.

  • BlueCedarAngel #IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British Columbia

    @RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚

  • StoryStory_Jo Jo Dworschak (@StoryStory_Jo) reported from Vancouver, British Columbia

    @Mutineer8961 @TELUS Definitely Telus! Not bad diy

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Your service has gone downhill in a big way @TELUSsupport @TELUS. These wait times are horrendous.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @MammaBearAli @TELUSsupport What a ******* lie. They lied to me. I’ve been with Telus for like 21 years and all our service is with them and I need out but they know the alternates are also trash.

  • chinitta dj fuentes (@chinitta) reported from Vancouver, British Columbia

    Conversation. She sounded very uncertain of the said program/ promotion. Fast forward 2wks after, NO FOLLOW UP PHONE CALL @TELUS @TELUSsupport crappy service! Just got off the phone with another customer rep. In all fairness, he was apologetic and kind. Still, No resolution.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @TELUSsupport your instructions on configuring Outlook post migration aren’t very good. I’d like my Telus email to@come through there and not Google. Followed your instructions and when I input my Telus address, says “email address already added”. Doesn’t help. 1/2

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Sitting around wondering what it will take for @TELUSsupport @TELUS to get back to me. To fix my email. To clean up the mess they made. Hmmm...

  • mykeymause Moke (@mykeymause) reported from North Vancouver, British Columbia

    Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @TELUSsupport @TELUS if no one gets back to me with a solution to the problem you created soon, I will not pay my next bill. See how you like that. That or I’ll cancel all my TV, cell phone, internet and you’ll lose an extremely loyal customer. Customer not satisfied.

  • SnBVancouver Salmon n'Bannock (@SnBVancouver) reported from Vancouver, British Columbia

    @TELUS @TELUSsupport #Fail... so fed up with you .. cannot even reach anyone to cancel my services ..😡😡😡😡😡😡Telus is killing my business

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    I just wanted a phone. A simple ******* phone that could be used to make calls. In 3 days we’ve racked up an extra $20 because she took her phone outside I guess. WHAT ******** TELUS. That’s not what the woman sold me.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • ReinhardZhou Reinhard Zhou (@ReinhardZhou) reported

    @thinking_panda I remember when I was in China, I used the number of China Unicom, the package is 10yuan/m and traffic is 1yuan (0.17usd)/GB, the home network is unlimited 1000m fiber. Now I am in Canada, the number of telus is 45cad / 6GB, and the home network is 1000m fiber, 55usd.

  • sailoratsushi one viece (@sailoratsushi) reported

    was just on the phone w telus and they kept asking me questions and i’m like idk this could be a scammer but they weren’t acting like a scammer but also i couldn’t help them w anything cause it’s not my job to do phone line stuff like 💀

  • BenKlass Ben Klass (@BenKlass) reported

    This witness has worked for Telus 23 years, responsibilities revolve around customer additions, switching, etc. Testimony relates to switching behaviour of customers and providers. #CTRS

  • ShagunY97127537 Shagun Yadav (@ShagunY97127537) reported

    @TELUS kindly help me to proceed my shortlisted application . The main problem which i am facing is they sent me questionnaire I was facing some issue they said they have sent me questionnaire again but they did not . Kindly help me on this @TELUS @TELUSsupport

  • ec_actual EchoCharlieActual (@ec_actual) reported

    @JustinTrudeau And how are these taxpayer funded investments being managed? We’re funding Telus and Bell to grow their network and they’re hitting us with higher bills… Is there a kickback to the Trudeau foundation we don’t know about or are you truly this clueless?

  • StacyTylerYoung Stacy Tyler Young (@StacyTylerYoung) reported

    @TELUSsupport Unfortunately the DM route was a dead end. We will look into moving our lines when our current term is up. For now will file a complaint with #CRTC ...that prob won't do much but it's something. Pls stop your deceptive advertising. #telus

  • EfeoVI Efeo (@EfeoVI) reported

    @BradyJChan Telus went down?

  • Wrecktanglez1 Tradesman🚜🇨🇦 (@Wrecktanglez1) reported

    @CP24 And yet @TELUS still choosing to fire workers over this unscientific mandate. Should never have happened and those who imposed it will answer

  • jamesp750 James P (@jamesp750) reported

    @bchydro Telus customers with pure fibre connections and using Telus’ latest hardware can’t create 2.4g networks which most smart thermostats work on. Help us convince Telus this is an important problem please

  • SemperWhyte Sean Semper-Whyte | aka Sean1mc (@SemperWhyte) reported

    I am told @TELUS @TELUSsupport cell service is down from Terrace BC all the way to Vancouver, BC. Any Vancouverites able to confirm this? @telus please know over billing me last month with these same issues and again this month means we are gonna have some problems.