Telus Outage Report in Richmond, British Columbia

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Richmond, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, New Westminster, and Richmond.

City	Problem Type	Report Time
Vancouver	TV	2 days ago
North Vancouver	Internet	2 days ago
Vancouver	Total Blackout	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Wi-fi	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Amanda S W♡ (@AmandaSW87) reported 2 minutes ago from Delta, British Columbia

  @AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.

• 
  Wily Mike Reilly (@brianb3648) reported 2 minutes ago from Vancouver, British Columbia

  @NYJetsCanada @BCLions @OhioBobcats @CFL @nathan_rourke @TELUS Hey idiot it's a Canadian draft. He's a CANADIAN. Maybe sit this one out. No ******* clue. LOL

• 
  KDRuslie (@KDRuslie) reported 6 minutes ago from Richmond, British Columbia

  @TELUSsupport hi there. I tried to call telus support re. our home bill for March 2020. We have special discount for 1 year agreement, yet it didnt show in March bill. Pls contact me. Thanks

• 
  Marcrake (@Marcrakee) reported 7 minutes ago from Burnaby, British Columbia

  @TELUS Roses are red Violets are blue My internet is down Can't work at all

• 
  Dr. Pete Poovanna (@poovannact) reported 12 minutes ago from New Westminster, British Columbia

  @TELUSsupport I have a TELUS home account, why do I need to provide another verification for mobile services. I am not comfortable to provide SIN via phone.. This service person called from India.

• 
  Janice Abbott (@jajawoot) reported 13 minutes ago from Vancouver, British Columbia

  Hey @TELUS We need 60 phones for a temporary facility for folx who are Recovering from COVID. Refurbished is fine, they just need to be able to contact families and friends for comfort (they will be in isolation), and staff if they need help. 🙏

• 
  Albert Luk 陸 偉 明 (@AlbertLuk888) reported 17 minutes ago from Richmond, British Columbia

  @JustinTrudeau @bcpremier Please ask the corporates help out like Shaw/Telus internet bills and cell phone bills. Icbc insurance and home insurance that goes over thousands dollars. No bills until the CV19 is over. We trying to use our savings on foods and rent/mortgage.

• 
  Troy Weatherly (@troysweather) reported 21 minutes ago from Delta, British Columbia

  @TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.

• 
  Marcrake (@Marcrakee) reported 21 minutes ago from Burnaby, British Columbia

  @TELUS Roses are red Roses are blue My internet is down Can't work at all

• 
  Thomas Gautreau (@TomGautreau) reported 24 minutes ago from Vancouver, British Columbia

  Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

• 
  Mike Klassen (@MikeKlassen) reported 26 minutes ago from Vancouver, British Columbia

  So my wife and I were speaking about the fact we turned down multiple requests by @TELUS reps to connect our home with fiber optic “for free” 😒 Their doubling down on Huawei tech this week makes me think we made the right call.

• 
  BdblE (@MsYouDoYou) reported 27 minutes ago from Burnaby, British Columbia

  @CommonSenseSoc @TELUSsupport @CRTCeng It’s $32 to add 2gb. The TELUS wifi at home is so bad we’ve had to use data with everyone trapped here and now we’ve got 2gb for 20 days.

• 
  Janice Abbott (@jajawoot) reported 31 minutes ago from Vancouver, British Columbia

  Hey @TELUS We @FreeOfViolence need 65 phones for a facility for folx who are recovering from #COVIDー19. Refurbished is cool, just need to be able to contact family & friends for comfort as will be in isolation, & will make contacting staff easier, if they need help.

• 
  Michael C (@Michael86286849) reported 33 minutes ago from North Vancouver, British Columbia

  Telus sucks

• 
  Cameron Maltby (@cameronmaltby) reported 41 minutes ago from North Vancouver, British Columbia

  @WayneFougere I got Bluecurve and got the deal, even as an existing customer. Shaw has been reliable for my tv and internet for years. I had TELUS Internet when I first moved back to Vancouver and found it unreliable. Haven’t had any problems with Shaw.

• 
  BdblE (@MsYouDoYou) reported 42 minutes ago from Burnaby, British Columbia

  Literally actually can’t believe that @TELUS is doing less than bare minimum right now to support customers in this crisis. Literally every other provider is waiving cell phone data overages and you’re like “we know you can’t travel so we are waiving roaming fees”. Do better.

• 
  BdblE (@MsYouDoYou) reported 52 minutes ago from Burnaby, British Columbia

  @CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.

• 
  Jessy (@CoachDhillon) reported 55 minutes ago from Vancouver, British Columbia

  Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

• 
  ABALI (@G_ABALI_S) reported 57 minutes ago from Vancouver, British Columbia

  I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

• 
  Patrick Tubajon (@iheartgudrun) reported 58 minutes ago from Richmond, British Columbia

  @TELUS you need better customer service to keep your customers

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ◽️tweet◽️ (@_tweeeet_) reported 6 minutes ago

  @Bell_Support I'm going to give up and assume that whenever there's an issue, you will jump straight to it being me. I think Telus is giving a slightly better deal anyway, and their site seems to work (without me deleting all my saved passwords).

• 
  unrestricted (@qlee50) reported 8 minutes ago

  @StephenPunwasi Don’t know about Telus, my previous employer switched us to pacific blue cross, I never appreciated or took advantage but now that I’m in the private sector paying for dental, I really regret not doing so

• 
  1 289-668-8986 (@mario192570) reported 9 minutes ago

  @TELUSsupport @Noureen2312 Is telus virtual support to chat with an agent closed

• 
  Mary-Helen Clark (she/her) (@MHClark2617) reported 11 minutes ago

  Getting a hold of someone at @TELUS is the absolute worst.

• 
  Vraj Shah (@vrajshah229) reported 11 minutes ago

  @koodo I just setup 3 new lines. I need help setting up esim on 1. I already bought 1 esim from Telus store. How to activate or link it to my line? Your authorized partner could not setup esim for me. Very strange

• 
  h8r drew (@torankoo) reported 13 minutes ago

  @grave7ards @mandyy_svfx It do got it like that, I’m pretty sure Telus uses bell network also

• 
  Foxrevenge (@foxrevenge) reported 13 minutes ago

  @TELUS is the worst phone provider ever

• 
  Steve Hayman 💉💉💉💉💉 (@shayman) reported 17 minutes ago from Moose Jaw, Saskatchewan

  @jphayman One more possibility. Broken geolocation locking. TSN app would not stream for me on Telus phone in New Brunswick this summer, but did when I fired up a VPN to a home server in Ontario. That obviously shouldn’t be necessary.

• 
  J (@nvtrader123) reported 18 minutes ago

  Stay away from @TELUS !! I looked into switching my cell and internet over to their services and two of their reps were rude and hung up on me. The second time I asked to speak with a supervisor, I was hung up on. Lol. This is how @TELUS likes to treat costumers.

• 
  malcolm (@ExeMalcolm) reported 20 minutes ago

  @TELUSsupport I did get help yesterday, it just looks like the line was cut off errantly. Strike 1 Telus 😶 Thanks for reaching out.