Telus Outage Report in Richmond, British Columbia
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The latest reports from users having issues in Richmond come from postal codes V6Y.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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            Internet (56%) 
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            Phone (19%) 
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            Wi-fi (12%) 
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            TV (6%) 
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            E-mail (4%) 
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            Total Blackout (3%) 
Live Outage Map Near Richmond, British Columbia
The most recent Telus outage reports came from the following cities: Richmond, Vancouver, Burnaby, North Vancouver and New Westminster.
| City | Problem Type | Report Time | 
|---|---|---|
| Internet | ||
| Internet | ||
| Internet | ||
| Phone | ||
| Internet | ||
| Internet | 
Community Discussion
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Telus Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
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 BdblE 
    (@MsYouDoYou) reported 
    
        from
            Burnaby, British Columbia BdblE 
    (@MsYouDoYou) reported 
    
        from
            Burnaby, British Columbia@BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?” 
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 BdblE 
    (@MsYouDoYou) reported 
    
        from
            Burnaby, British Columbia BdblE 
    (@MsYouDoYou) reported 
    
        from
            Burnaby, British Columbia@AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently. 
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 BdblE 
    (@MsYouDoYou) reported 
    
        from
            Burnaby, British Columbia BdblE 
    (@MsYouDoYou) reported 
    
        from
            Burnaby, British Columbia@2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused. 
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 Steven 🇨🇦 ✡️ 
    (@spawnsteryvr) reported 
    
        from
            Vancouver, British Columbia Steven 🇨🇦 ✡️ 
    (@spawnsteryvr) reported 
    
        from
            Vancouver, British ColumbiaSitting around wondering what it will take for @TELUSsupport @TELUS to get back to me. To fix my email. To clean up the mess they made. Hmmm... 
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 AHF AllHardwoodfloor 
    (@moersch) reported 
    
        from
            Vancouver, British Columbia AHF AllHardwoodfloor 
    (@moersch) reported 
    
        from
            Vancouver, British Columbia@runsfrombear @TELUS I never cared for tell us the have never been concerned with internet security or mobile security 
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 Moke 
    (@mykeymause) reported 
    
        from
            North Vancouver, British Columbia Moke 
    (@mykeymause) reported 
    
        from
            North Vancouver, British ColumbiaHonestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf? 
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 📷 𝙸𝚊𝚗 𝙰𝚕𝚎𝚡𝚊𝚗𝚍𝚎𝚛 𝙼𝚊𝚛𝚝𝚒𝚗 🎸 
    (@IanAMartin) reported 
    
        from
            Mount Pleasant, British Columbia 📷 𝙸𝚊𝚗 𝙰𝚕𝚎𝚡𝚊𝚗𝚍𝚎𝚛 𝙼𝚊𝚛𝚝𝚒𝚗 🎸 
    (@IanAMartin) reported 
    
        from
            Mount Pleasant, British Columbia@Catelli2Oh Or a Telus customer, who is the big telco out here. I don’t seem to be affected, however, so we must not be reliant on Bell this far west. Plus, there’s a massive pipeline down the west coast of North America anyway. 
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 CC 
    (@golfercruz) reported 
    
        from
            Richmond, British Columbia CC 
    (@golfercruz) reported 
    
        from
            Richmond, British Columbia@imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus. 
- 
                
 Steven 🇨🇦 ✡️ 
    (@spawnsteryvr) reported 
    
        from
            Vancouver, British Columbia Steven 🇨🇦 ✡️ 
    (@spawnsteryvr) reported 
    
        from
            Vancouver, British Columbia@TELUSsupport your instructions on configuring Outlook post migration aren’t very good. I’d like my Telus email to@come through there and not Google. Followed your instructions and when I input my Telus address, says “email address already added”. Doesn’t help. 1/2 
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 Steven 🇨🇦 ✡️ 
    (@spawnsteryvr) reported 
    
        from
            Vancouver, British Columbia Steven 🇨🇦 ✡️ 
    (@spawnsteryvr) reported 
    
        from
            Vancouver, British Columbia@TELUSsupport @TELUS if no one gets back to me with a solution to the problem you created soon, I will not pay my next bill. See how you like that. That or I’ll cancel all my TV, cell phone, internet and you’ll lose an extremely loyal customer. Customer not satisfied. 
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 Mary June Margarico 
    (@Junayyyy) reported 
    
        from
            Vancouver, British Columbia Mary June Margarico 
    (@Junayyyy) reported 
    
        from
            Vancouver, British Columbia@TELUS sucks. 
- 
                
 Jo Dworschak 
    (@StoryStory_Jo) reported 
    
        from
            Vancouver, British Columbia Jo Dworschak 
    (@StoryStory_Jo) reported 
    
        from
            Vancouver, British Columbia@Mutineer8961 @TELUS Definitely Telus! Not bad diy 
- 
                
 Steven 🇨🇦 ✡️ 
    (@spawnsteryvr) reported 
    
        from
            Vancouver, British Columbia Steven 🇨🇦 ✡️ 
    (@spawnsteryvr) reported 
    
        from
            Vancouver, British ColumbiaYour service has gone downhill in a big way @TELUSsupport @TELUS. These wait times are horrendous. 
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 #IndianStatus531 
    (@BlueCedarAngel) reported 
    
        from
            Burnaby, British Columbia #IndianStatus531 
    (@BlueCedarAngel) reported 
    
        from
            Burnaby, British Columbia@RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚 
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 Ciara Hempseed 
    (@CiaraHempseed) reported 
    
        from
            Vancouver, British Columbia Ciara Hempseed 
    (@CiaraHempseed) reported 
    
        from
            Vancouver, British ColumbiaI actually had to use that Telus Babylon app to get some perscriptions for this migraine Send help 
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 Oladada 
    (@whourDaDa) reported 
    
        from
            Burnaby, British Columbia Oladada 
    (@whourDaDa) reported 
    
        from
            Burnaby, British ColumbiaOne of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service. 
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 BdblE 
    (@MsYouDoYou) reported 
    
        from
            Burnaby, British Columbia BdblE 
    (@MsYouDoYou) reported 
    
        from
            Burnaby, British Columbia@MammaBearAli @TELUSsupport What a ******* lie. They lied to me. I’ve been with Telus for like 21 years and all our service is with them and I need out but they know the alternates are also trash. 
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 Bruno Athayde 🇨🇦 🇧🇷 🏳️🌈 
    (@athayde_br) reported 
    
        from
            Vancouver, British Columbia Bruno Athayde 🇨🇦 🇧🇷 🏳️🌈 
    (@athayde_br) reported 
    
        from
            Vancouver, British Columbia@TELUSsupport terrible service! Terrible support! Terrible customer care! Everything just so disappointing! Internet doesn’t work, tech doesn’t show up, customer care does nothing for the customer... Thanks @TELUS for the poor service. 
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 BdblE 
    (@MsYouDoYou) reported 
    
        from
            Burnaby, British Columbia BdblE 
    (@MsYouDoYou) reported 
    
        from
            Burnaby, British ColumbiaI just wanted a phone. A simple ******* phone that could be used to make calls. In 3 days we’ve racked up an extra $20 because she took her phone outside I guess. WHAT ******** TELUS. That’s not what the woman sold me. 
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 Salmon n'Bannock 
    (@SnBVancouver) reported 
    
        from
            Vancouver, British Columbia Salmon n'Bannock 
    (@SnBVancouver) reported 
    
        from
            Vancouver, British Columbia@TELUS @TELUSsupport #Fail... so fed up with you .. cannot even reach anyone to cancel my services ..😡😡😡😡😡😡Telus is killing my business 
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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 miranda hudson 
    (@_hudsonny) reported 
    
        from
            Vancouver, British Columbia miranda hudson 
    (@_hudsonny) reported 
    
        from
            Vancouver, British ColumbiaWho is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service. 
- 
            
 mary diane smitten 
    (@mdianesmitten) reported mary diane smitten 
    (@mdianesmitten) reported@MissScarFever Guy at Telus told me we need more towers and until we get them our service will be spotty. 
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 Brad Danks 
    (@bdanks) reported Brad Danks 
    (@bdanks) reported@SailsAloha @gregobr @TELUS The problem is that Telus is mostly a utility company. They are regulatory monopoly so it begs the question why do we have private utilities at all? 
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 Cinder 
    (@cinni1960_cindy) reported Cinder 
    (@cinni1960_cindy) reported@TELUS been waiting a week to speak with a manager regarding your poor customer service for my home security. Do Managers even exist there? 
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 Roy Brooke 
    (@RBrooke) reported Roy Brooke 
    (@RBrooke) reported@Telus your chat feature is broken, I have been 5th in the queue for 2 hours. 
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 Commissioner Miner 
    (@fanCRTCProfling) reported Commissioner Miner 
    (@fanCRTCProfling) reportedThe TV file: I predict PIAC will support 1) whatever Telus has to say, 2) want people to have more ads and for 3) telco's to perform targeting with even richer data instead of people paying. They will claim TV is like Facebook, so let Bell be FB in terms of data use #CRTC 
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 Sweet Yardley 
    (@dzuunmod) reported Sweet Yardley 
    (@dzuunmod) reported@Mentoch Usually, when my phone is bricking, it's the whole she-bang. Like, no calls (outside of 9-1-1), no internet. I see bars in the corner of my phone. I am not on wi-fi. It says I am on the Telus network. But only phone calls seem to work. 
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 Riley McShef 
    (@RMcshef) reported Riley McShef 
    (@RMcshef) reported@6o4boi @iamkennethchan Who needs employment heading into a recession anyways. A deal he backed also has Telus threatening to move their HQ. He's yet to hit office and he's killed thousands of jobs heading into the worst economy since the depression. Show me an economist who thinks this is good 
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 Kyle Fossett 
    (@kylefossett) reported Kyle Fossett 
    (@kylefossett) reported@TELUSsupport @TELUS this is on the cell network 
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 Jessica Poole 
    (@NewfieHabsGurl) reported Jessica Poole 
    (@NewfieHabsGurl) reported@hirky13 @Bell_Support Yikes, telus can be a pain too somedays but def more accommodating and less rude