Telus Outage Report in Richmond, British Columbia

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near Richmond, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	5 hours ago
North Vancouver	TV	2 days ago
Vancouver	Wi-fi	2 days ago
Vancouver	TV	2 days ago
Vancouver	Phone	2 days ago
Vancouver	Wi-fi	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Patty Friesen (@FriesenPatty) reported 22 seconds ago from Richmond, British Columbia

  @RogersHelps Please piggyback your service to Bell or Telus STAT!

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 3 minutes ago from Vancouver, British Columbia

  I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.

• 
  Ciara Hempseed (@CiaraHempseed) reported 7 minutes ago from Vancouver, British Columbia

  I’m just far too exhausted. I’ve exhausted every option other than going to Er st Paul’s And it’s just blah The doctor on Telus health app felt all bad last night

• 
  Emmanuel Naidoo (@naidoo_emmanuel) reported 8 minutes ago from Burnaby, British Columbia

  @Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 10 minutes ago from Vancouver, British Columbia

  I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?

• 
  #IndianStatus531 (@BlueCedarAngel) reported 12 minutes ago from Burnaby, British Columbia

  There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 13 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

• 
  David Schreck (@StrategicThghts) reported 17 minutes ago from North Vancouver, British Columbia

  @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

• 
  aanshik1 (@Aanshik1) reported 19 minutes ago from Vancouver, British Columbia

  @TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

• 
  Dave Pasin (@dave_pasin) reported 20 minutes ago from Vancouver, British Columbia

  @kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.

• 
  Sue🇨🇦 😎🍺 (@SuzieCanuck) reported 28 minutes ago from Vancouver, British Columbia

  @lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?

• 
  Lori Foster (@hornscallywag) reported 31 minutes ago from West End, British Columbia

  Telus sucks so hard their movies to their programing!!!!! They charge so much during a pandemic and keep young their price need more choice in Canada than this ****!

• 
  Stefano Buliani (@sapessi) reported 33 minutes ago from Vancouver, British Columbia

  I get that there's a new version of the Pik TV app for Android and you are excited for the to update, @TELUS. But unless it's absolutely necessary, forcing me to upgrade or quit when I launch the app is the worst experience!

• 
  Dave Pasin (@dave_pasin) reported 36 minutes ago from Vancouver, British Columbia

  @maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus

• 
  BdblE (@MsYouDoYou) reported 37 minutes ago from Burnaby, British Columbia

  @hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.

• 
  Lori Foster (@hornscallywag) reported 42 minutes ago from West End, British Columbia

  **** Telus money grubbing ********!!!!

• 
  Stephanie Hahn (@rxstephanie) reported 45 minutes ago from Vancouver, British Columbia

  @steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh

• 
  Dave Pasin (@dave_pasin) reported 46 minutes ago from Vancouver, British Columbia

  @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

• 
  David Schreck (@StrategicThghts) reported 46 minutes ago from North Vancouver, British Columbia

  @marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.

• 
  Michael Smit (@msmit) reported 56 minutes ago from Vancouver, British Columbia

  @telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  sumo_suzy (@sumo_suzy) reported 6 minutes ago

  anyone else on @PublicMobile or @TELUS in MB not able to get connected to internet on mobile data or is it just my stupid new phone. Don't have time to switch sim back into old phone right now to check

• 
  ToughCookie (@Chehr7) reported 11 minutes ago

  @visotto1 @jkenney @TELUS I mean Telus- finer upgrade- it’s not even approved in all Calgary/Edm areas so doubtful it’s been approved for spend in all red deer. Shaw is **** because they share network so it’s changed as more users jump on-Telus doesn’t do that

• 
  Aurora I STAND WITH UKRAINE (@Lostinthewood14) reported 12 minutes ago

  @amarmoney20 @arsongurl @nationalpost Yes, CBC is funded. The rest are privately owned companies. Again, CTRC is not media. It is the police of media, to simplify it. Fox is a television network, CNN is a branch of a larger media conglomerate. Telus is not media.

• 
  MC (@jaysnucksbirds) reported 15 minutes ago

  @TheDiscoStu If you have on telus TV it's an absolute joke how horrible it is

• 
  self hating yuppie (@EsotericArcana) reported 16 minutes ago

  @softgothoutlaw oh you're a @TELUS customer too?

• 
  TELUS Support (@TELUSsupport) reported 16 minutes ago

  @quanchoux Hi Quan, that's odd. Have you tried to reset the network settings? Is it a TELUS device?

• 
  wjh2os (@wjh2os1) reported 20 minutes ago

  @TELUS @FriendlyFuture @redcrosscanada You pik tv sucks. Everyday I get the same error you have exceeded your limit, when no one is logged in. I do not have time to call you everyday and sit on hold. I will be canceling my services as this has gone on for almost 2 years and you have done nothing to fix it.

• 
  Debbi (@debbifisher1010) reported 21 minutes ago

  @TELUS HOOP YOUR 5G!!! Wtf is wrong with you???

• 
  Hope Aldridge (@HopeAldridge) reported 21 minutes ago

  @JaroGiesbrecht I have had no problems with Telus at all.

• 
  MC (@jaysnucksbirds) reported 21 minutes ago

  @_blueheron_ @TheDiscoStu Is that right eh? I don't understand why prime and Netflix have a solid foundation on telus and crave is garbage