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Telus outages and service status in Richmond, British Columbia

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Full Outage Map
  • Telus generated 0 outage signals in the last 24 hours around Richmond, including 0 direct reports.
  • The most common problems reported in this area mention Internet, TV, and Total Blackout.
  • The most recent signal from this area was received Jul 17, 10:15 PM EDT.
  • 33% Internet (33%)
  • 28% TV (28%)
  • 22% Total Blackout (22%)
  • 11% Phone (11%)
  • 6% Wi-fi (6%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, and New Westminster.

CityProblem TypeReport Time
Vancouver Internet 1 day ago
Vancouver Internet 3 days ago
Vancouver Total Blackout 3 days ago
Vancouver Phone 15 days ago
Vancouver Internet 19 days ago
Vancouver TV 24 days ago

Nearby cities with recent reports

Vancouver

3 recent signals

1 day ago

Community Discussion

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Telus Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

  • robbahd
    Rob Bahd (@robbahd) reported from Delta, British Columbia

    @RobShaw_BC @VaughnPalmer @TELUS So these call center agents are Telus employees? Adding agents to answer over a million calls is not going to solve the problem. A supplementary online system would have helped.

  • PeterMeiszner
    Peter Meiszner (@PeterMeiszner) reported from Vancouver, British Columbia

    Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.

  • dave_pasin
    Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus

  • BlueCedarAngel
    #IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British Columbia

    There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.

  • olumuyiwaayo
    Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported from West End, British Columbia

    Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!

  • sliver9754
    feels like Groundhog Day (@sliver9754) reported from North Vancouver, British Columbia

    @TELUSsupport @pattibacchus Telus is brutal! They convinced us that their service was better so we went to them after many happy years with Shaw, then instantly had issues they wouldn’t resolve and now we are stuck with them unless we pay 3 years of penalties! Counting the months to go back to @support_shaw

  • dave_pasin
    Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

  • realgabeangel
    gabrielle (@realgabeangel) reported from Richmond, British Columbia

    @FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of

  • SamGorC
    SGC Dream a little. Dream a lot. (@SamGorC) reported from Vancouver, British Columbia

    I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.

  • Vancouverowls
    Vancouver Owls™️ (@Vancouverowls) reported from Vancouver, British Columbia

    @WhitecapsFC Telus a company known for terrible customer service and whitecaps known for the exact same thing,a match made in heaven

  • kikithekrakra99
    Kiefer Abram (@kikithekrakra99) reported from Burnaby, British Columbia

    @TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps

  • StrategicThghts
    David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia

    @marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.

  • nbrosef
    Nicky Bullets (@nbrosef) reported from Vancouver, British Columbia

    @BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV 📺 be never had complaints about your internet just watch the upselling. Bloodsuckers all of them so.

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.

  • DaleCadeau
    DaleCadeau (@DaleCadeau) reported from Delta, British Columbia

    @richardzussman As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

  • Brad604
    Brad Atchison (@Brad604) reported from New Westminster, British Columbia

    Anyone else having Koodo/Telus issues right now?

  • camcavers
    Cam Cavers FKA Cam Cabers (@camcavers) reported from Vancouver, British Columbia

    @infil00p Even if you didn’t you could have a cheap prepaid data plan running on the Telus network in the amount of time it takes to get to the closest London Drugs and back

  • trackwanderer
    mama bear (@trackwanderer) reported from Vancouver, British Columbia

    So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Sirenity_yyc
    Sirenity (@Sirenity_yyc) reported

    @wyattd09 @TELUS @Rogers If you need a new mobile provider, I’m with Freedom. Genuinely good in-person support. They didn’t try to upsell me and had better plans than Bell

  • chinoalemano
    ChinoAleman (@chinoalemano) reported

    Could a company worth less than $200M be the first name in AI-RAN in Canada? Everything points to yes. The company: $AMPG. Partnered with $T.TO. Precision first, house rule: carriers deploy, vendors supply the layers. The exact claim, full thesis just published: Canada's first AI-RAN deployment will run on AmpliTech radios. Here's the board. 👇 THE ONLY HORSE. Canada has one carrier capable of deploying AI-RAN: Telus. Forced by Ottawa to rip out Huawei, it became open RAN's truest believer. ~5,000 macro sites converting. Half by 2027. It runs Canada's FIRST AI-powered RAN controller, live since September. It's building Canada's ONLY sovereign NVIDIA GPU factories. The first one sold out. 60,000+ GPUs planned. Federal MOU signed. Bell runs a closed RAN. Rogers is selling data centers. One address. ALREADY ON THE TOWER. On every converted Telus open RAN site, each sector runs five radios. Two are AmpliTech's. Commercial. Tier-1. Today. Chosen, per Telus's own VP, for financial strength: Nasdaq-listed, supplying the federal government and NASA. And June 25, on camera: direct supplier, confirmed. Orders EXCEED the $40M LOI by $5-7 million. Telus wants new configurations. Fawad says "which we'll be announcing". THE THESIS, built on the bear case. Telus's VP said in November: no multivendor massive MIMO in the network yet. The 64T64R "has limitations". The customer's own objections. On the record. Now watch the 2026 ladder, rung by rung: ➟ Northeastern validation in May. ➟ PlugFest interop in June. ➟ NVIDIA's AI-RAN ecosystem and NTIA's VALOR in July. Each rung maps onto an objection. And here's why the market cap is the point, not the problem. AMPG doesn't need to out-muscle Samsung or NVIDIA. Telus built its network so radios hang off OPEN interfaces, chosen by a VP who rejects lock-in on the record. In a closed network, the giant wins the AI-RAN jump automatically. In an open one, a sub-$200M company can win a slot. That's not a loophole. That's literally what open RAN was invented for. THE CHECKPOINTS, because a thesis without falsifiers is a pamphlet: ➟ Canada's public certification register (ISED REL). The 64T64R prints there before any press release. Anyone can watch it. ➟ The teased Telus configurations. ➟ August earnings, where conference words become audited numbers. ➟ The red flag, written in advance: November with no cert and no news, and I'll say this thesis took damage. In those exact words. Do not forget, Fawad said that "Telus coming for more and more" and waiting for new configurations. Which one? The market can keep debating the story. I'd rather watch the database. Full thesis, every claim linked. Not financial advice. I'm long $AMPG. DYOR. 📡

  • real308dave
    308Dave (@real308dave) reported

    @ElliottWolfeJ I thought I’d never say this, but I’ll be switching to Telus. Rogers can just go back and stay in Toronto.

  • stevkev1701
    Chris (@stevkev1701) reported

    @JordanSpinks42 @Rogers Bell was no better 5 years ago. That leaves Telus, and their customer service sucks

  • LydiaJohnf5
    Lydia John (@LydiaJohnf5) reported

    @MrCharlesky This telus, doesn't work in Nigeria,I tried it one certain time but I was asked for passport

  • ericvideos91
    Eric (@ericvideos91) reported

    @BluelineBardown @Rogers Telus is awful. Good luck with that Why should Rogers keep those stations on the air if they don’t make money ? Sorry but it’s the radio. Come on people

  • sasieiro
    Shawniño (@sasieiro) reported

    @ipawskatyt Virgin Plus is Bell. I don't mind Telus. Until their customer service tells you they forgot to tell you about a 39 dollar outstanding bill that is now gone to collections because, well, they just can't be arsed. Canada has the worst telecoms set up in the world.

  • bhavykhaneja
    भव्य खनेजा (@bhavykhaneja) reported

    @TELUSsupport @TELUS Three months ago I was told I would receive a refund of $15.68. Instead, after three months, I noticed a charge of $6.72 deducted from my account. I have not used your service during the past three months, and I did not authorize this deduction.

  • bhavykhaneja
    भव्य खनेजा (@bhavykhaneja) reported

    @TELUSsupport @TELUS I'm disappointed with my experience. I was charged/contracted for services that I believe were misrepresented. I've tried resolving this through customer service without success. I'd like someone from TELUS to review my case and provide a fair resolution.

  • Pr0_0ddity
    oddity (@Pr0_0ddity) reported

    @MyHockeyBurner @Sportsnet650 telus sucks *** with customer support and their servers get fucky real fast just as a heads up :,)