Telus outages and service status in Richmond, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Richmond, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- The most recent signal from this area was received Apr 21, 6:05 PM EDT.
- Internet (50%)
- Wi-fi (17%)
- Phone (15%)
- TV (10%)
- Total Blackout (8%)
The latest reports from users having issues in Richmond come from postal codes V7C .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 22: Problems at Telus
Telus is having issues since 02:00 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Richmond, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Richmond, New Westminster, North Vancouver, and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 1 day ago |
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Vancouver
|
Internet | 1 day ago |
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Vancouver
|
Internet | 2 days ago |
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Vancouver
|
Internet | 2 days ago |
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Richmond
|
Wi-fi | 4 days ago |
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Vancouver
|
Internet | 6 days ago |
Nearby cities with recent reports
5 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
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Michael Smit (@msmit) reported from Vancouver, British Columbia@telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.
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Stephanie Hahn (@rxstephanie) reported from Vancouver, British Columbia@steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh
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🇨🇦🇯🇵The Sam Murchison show🇺🇸🇨🇦 (@SamMurchison69) reported from Richmond, British Columbia@CIPSRT_ICRTSP Ask #Telus #bell #shaw if they would provide internet service to people who have no money for internet service at 8080 Anderson Rd Richmond BC. This is a necessity of life for some of the most vulnerable livi in extreme poverty. Please Bad Sam
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Nicky Bullets (@nbrosef) reported from Vancouver, British Columbia@BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV 📺 be never had complaints about your internet just watch the upselling. Bloodsuckers all of them so.
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SGC Dream a little. Dream a lot. (@SamGorC) reported from Vancouver, British ColumbiaI love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@PaulthePedalist We had to ditch Telus for Shaw and so far, it’s good. Their service is better.
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Vik Saggu (@VancitySaggu) reported from Burnaby, British Columbia@FlossYourTooth Wtf what’s this on Telus?
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@richardzussman @TELUS couldn’t organize its way out of one car parade. A truly horrid company. It’s no wonder this clown show was a failure. The govt should’ve known how bad Telus was before allowing them to undertake the task. It’s no wonder it failed. Relying on Telus is abysmal organization
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Paul Barraclough (@paul_wb_wtf) reported from Delta, British ColumbiaHey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.
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johnny V. (@punkrokk65) reported from Vancouver, British Columbia@TELUSsupport Was on hold for the ‘next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be ‘up’ to an hour)… guess they work on a different time clock then most.
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gabrielle (@realgabeangel) reported from Richmond, British Columbia@FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.
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MelanieSerre (@thatmelanielynn) reported from Vancouver, British Columbia@TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!
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Gustavo Lin | 林偉綸 (@Gusslin) reported from Vancouver, British ColumbiaStill having issues with @TELUS wireless
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Nathan Sheng (@2022inYVR_CA) reported from Richmond, British Columbia@Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…
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Emmanuel Naidoo (@naidoo_emmanuel) reported from Burnaby, British Columbia@Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService
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DaleCadeau (@DaleCadeau) reported from Delta, British Columbia@DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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Trevor (@EastvanTrev) reported from Burnaby, British ColumbiaScam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet
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****&Span1745 (@cleanrag) reported from Vancouver, British Columbia@TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaAnd yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Kent Middlemiss (@KentMiddlemiss) reported@Telus Well this is a first for even Telus. They cannot prove that we have a contract with them, but they are saying we do & want a $285 cancelation fee. They admit to not sending the contract, but they just say we said yes, yet no recording of this conversation exists #terrible
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K (@KevinInAbby) reported@TELUS @TELUSsupport Your iPhone app has so many issues lately! Playback errors for live tv all the time!! Do better!!!!
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Scott (@gmaniaus) reported@telusmobility I arrived in the US and got a text from Telus letting me know I am now roaming and my plan includes roaming but I can’t send texts and no data. Help pls
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Irene Woike 🇨🇦🇩🇪 (@ChristelPeter1) reported@Stephbujo @nath_beauregard @Bell Not just Bell, Telus is the same. They tried to tell me I never sent them the equipment back ( that after some Telus goof tried to make me believe the Canada Post will come driving out to the sticks and pick it up ) luckily I didn’t believe him and sent it by registered mail. Took me almost 3 months and many phone calls and a lot of grandstanding by Telus before they finally stopped being jerks.
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Jimcast (@Jimcast467855) reported@Kneon The March 2026 breach occurred through a third-party support vendor Telus Digital, compromising Zendesk data including names, emails, IP addresses, locations, and customer support tickets.
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Nansee Hughes (@SopranoNansee) reported@TELUSsupport @TELUS Your phone support sucks. I’ve been on hold for over an hour and a half after asking to be transferred to the loyalty dept. been a customer for over 20 years….and I just wanted to talk to someone about my account. The call centre overseas was so loud…
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Unacceptable Cherie B (@CherieBeneteau) reported@Savage16May My son cracks up at me yelling operator continuously into my phone. AI never understands my problem. Then I start swearing and it hangs up on me 8 months now still can't get my phone to stop dropping calls and my phone won't switch over to wifi calling. But telus only has AI support.
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rem (@remtotheb) reportedhad to go to telus today to fix my iphone and unsuccessfully tried to hide all of my hucklerobby art 😭
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Viveros 🌸🍉 (@TheViveros) reportedthis **** is so funny bc like… what is the argument here? that loblaws and telus and ******* bmo have done such a good job of it that we simply cannot conceive of any reason why we should stop giving the private sector unlimited reign to ruin everything?
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Steffi Radford (@SteffiRadford) reported@ScottRCarpenter Wait till the crash and it’ll be a cheap buy lol right now many businesses are down to pre 2015 pricing. I’ve been watching Telus and Capreit because they have high dividends and are super cheap right now. Lots of Canadian stocks right now are skyrocketing which usually happens before a correction.