Telus Outage Report in Richmond, British Columbia
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The latest reports from users having issues in Richmond come from postal codes V7C.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (23%)
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Wi-fi (13%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Richmond, British Columbia
The most recent Telus outage reports came from the following cities: North Vancouver, Vancouver, Richmond, Burnaby and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 North Vancouver |
TV | |
| Vancouver |
Wi-fi | |
| Vancouver |
TV | |
| Vancouver |
Phone | |
| Vancouver |
Wi-fi | |
| Richmond |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
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Kalpna
(@KalpnaSolanki1) reported
from
Burnaby, British Columbia
@TELUSsupport Fibre is available in our area and line is in place. Tech just did not know how to do the connection! Yet, @telus discontinued the old service!
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Alexi
(@MsAlexi) reported
from
Vancouver, British Columbia
@TELUSsupport I understand that scheduling and servicing takes time. However, we’ve been a TELUS customer for a long time and for a communication company, communication could be greatly improved. Now we wait... and looking at other providers that could get us connected ASAP. 3/3
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James
(@jimmybee604) reported
from
Vancouver, British Columbia
@TELUS wrote me a letter than opened with a self praise paragraph about how they won awards and how great they are. In the second paragraph they told me my bill is going up $10/month. What type of BS customer outreach is this. #crappytelecom #big3monopoly
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HeliConnect
(@iheliconnet) reported
from
Delta, British Columbia
@TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!
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River B^#!$ Meowjin
(@MeowjinBoo) reported
from
Vancouver, British Columbia
@smashforwarddoc @TELUS @STORYHIVE Oh damn the project won. Grats!
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Aaron Gurney
(@aarongurney) reported
from
Vancouver, British Columbia
@TELUS I am having a frustrating time trying to call you guys to purchase Internet service from you. My call has been dropped 3 times and the call-back feature is no longer available. Please make it right.
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Alexi
(@MsAlexi) reported
from
Vancouver, British Columbia
@TELUSsupport @TELUS When you’ve been using PureFibre internet for over 4 years and to find out that the new home you’re moving into does not have PureFibre even though the website and TELUS support confirmed that we have it, is a shitty to find out on your moving day 👎 1/2
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Kimberley Bowie
(@KimABowie) reported
from
Vancouver, British Columbia
@Ian_A_MacDonald @jodyvance @TELUS I’m so sorry. Telus is brutal and overcharges me every month. And customer service is abysmal.
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LARAINE
(@lorrain18185158) reported
from
Richmond, British Columbia
@JillKrop Hi Jill, I’m looking at switching from Telus to Freedom have you heard any negative comments about dropped calls or bad reception outside of your “home” area thank you
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Grainne McElroy
(@GrainneMcElroy) reported
from
Richmond, British Columbia
Support: Manage the Help @TELUS #BCNET201
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Stefan Hawes
(@hawes) reported
from
Vancouver, British Columbia
Discovering a problem with the modern world. When your Internet goes down and you have to wait a couple of days for someone to come by to fix it, you’re also without TV, movies, and music. Might just have to read in silence. @TELUS
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BdblE
(@MsYouDoYou) reported
from
Vancouver, British Columbia
I really enjoy @TELUS as a company and have so very few issues with them or their services. I hope to heck when we move we can get fibre optic tho because it’s not workable in this townhouse and it’s annoying af.
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Francisco Gomez
(@fjgomezl) reported
from
Vancouver, British Columbia
TELUSsupport @TELUS Pik tv not working at the worst possible time @oscars2019
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Steven 🇨🇦
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@TELUSsupport This is very odd. Some email is coming through but I know not all. Sent a test message from Gmail to TELUS, which was slow in receiving but I did get. Also just received one from something I subscribe to but still a minimum of 2 emails outstanding.
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SIXO FOUR
(@sixo_four) reported
from
North Vancouver, British Columbia
@TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.
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Mark Breslaw
(@MarkBreslaw) reported
from
Vancouver, British Columbia
@TELUSsupport I did call the sales team and was hung up on so I do t want to call in again. I would like to be treated like a customer TELUS wants to keep. Please tell me what iPhone options are available for the same deal I already received a confirmation for less than a week ago
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Camy Ng
(@ckmng8) reported
from
Vancouver, British Columbia
Breaking down language barriers! I want to subtitle everything! @DustinJez @FCLEdu #transform2030 #microsofteducation #microsofteduca #telus #microsoftvan #wemovement #vancouver #BCEd #learning #SD43 #professionaldevelopment #****
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Kalpna
(@KalpnaSolanki1) reported
from
Burnaby, British Columbia
Tsk Tsk @TELUS cancelling my old internet service in anticipation of fibre optic being connected WITHOUT verification that the work had actually been completed. Now I have no internet connection at all @TELUSsupport #FAIL
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Jennifer West
(@Westjet007) reported
from
Vancouver, British Columbia
I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.
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BdblE
(@MsYouDoYou) reported
from
Vancouver, British Columbia
Every single time I have to talk to @TELUSsupport (often) it’s a great experience. I know people have TELUS issues but I am consistently pleased with their service and not enough people say positive things on this yelling machine.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Starr Barbara
(@AlbertaStrongCA) reported
@TELUSsupport I'm just going to change providers it was down again the only thing good about Telus is the staff that troubleshoot their prices are insane and the product doesn't work
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HockeyBucketList
(@pjdelany2) reported
@tmlfaninvan I paid $209 to Telus for the Center Ice package. Haven't had any problems (so far) watching any game I want.
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God’s Illest
(@Gods_Illest) reported
@HamboneTTV @GordonRaboud In Canada Shaw & Rogers are going through some legal stuff that's most likely going to cost them a lot of money thus bringing down there stock so i was looking at what there competition was doing like telus and bell. this guys came off a little prejudiced & it triggered me lol
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TheGame789
(@GregPanio) reported
@TELUS installed the telus home security system and have regretted it ever since!!! Cameras don't regularly work, can't look up footage and now I'm stuck with this **** for 2 ******* years!!!
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S
(@VancouverBuzzer) reported
@rob_bristow_CA @ianhanomansing We don’t need F…ing Tim Horton, Subways, Telus, Banks abusing more people. Corporations want Gov to subsidize them! Let’s see how they abuse the Covid Help Benefit / CERB program. I won’t be surprise if Telus got help for some of their workers base in Philippines or India !
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Jennifer
(@gonesquirrelly) reported
@TELUSsupport things clearer…cellular network off while overseas but you are still sending through phone calls that I am ignoring. I am unable to ignore texts bc they are being delivered regardless of my turned off network. Beaucoup $$ eh? #Telus #greed or #incompetence
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Bianca B
(@theBianca_B) reported
@rtalalay @TELUS I hate it when big corporations take advantage of something that the small companies wanted. **** capitalism!!
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🌧️ Snalanna 🐙
(@strangeannamaul) reported
On the phone with Telus because I had my internet **** off for nonpay.. dipped into my rent to put a minimum balance on it but it still didn't get turned on. This ***** on the elevator music is talking about "did you know ppl struggle with paying their rent and eating?"...
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420 **** Street
(@420Hempstreet) reported
@telus waited one hr 45 mins last week before talking to someone. Today on wait with tech support for an hour no luck yet for help. Canada Trudeau maybe you could make difference?
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Hugh Armstrong
(@tHeBlObiNc) reported
@Bratt_world sad to say, but telus is probably far superior then any other service provider.