Telus Outage in Richmond, British Columbia

@TELUSsupport I just got off the phone with one of your techs and he informed he couldn’t help me install my telus email in my new IMac desktop. I keep getting error messages with my telus account but it’s an Apple problem? How am I supposed to get my email then??

@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

It’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.

@reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating

Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.

And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.

I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.

God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.

@TELUS @TELUSsupport WHERE ******** ARE YOU??? 8 HOURS WAITING FOR A SCHEDULED APPOINTMENT. BEYOND ******* RIDICULOUS NOW.

.@TELUS advises that service has been restored.

@lizthegrey Oh, super interesting. What did you use? Right now I have a telus box going into a Google wifi mesh + cat6 off the Google wifi (the house is all wired). Would love to be able to skip one hop and have internet go first to the wired network then wifi from there

@maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.

Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

@TELUS This is to let you know that your Customer Service Representative was so Rude. Glad that I made a switched back to another provider.

@dkeeping They do. But I find the 4K lags a lot on my Telus box. Moving to a new house and hoping the tech can help me out

@TELUS Our TV signal here in North Van keeps dropping-been like this for two days. What’s up Telus? @NorthVanRT

Shout to @TELUS for having the worst ******* internet service in BC for playing @Xbox online. #MovingToShaw

@TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.

So @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.

@TELUSsupport we moved our cellular service from Telus to Koodo. Now we have a credit balance with Telus. How do we get that balance refunded?

So annoyed with @TELUS and their spotty wifi! Had to use hotspot to hand in my paper ... @TELUSsupport why is tech support not 24/7!

So now we know why Kenny shut down clinics for drug addiction. Telus now has mobile clinics for marginalized people

@BrowntoBure I’m trying buddy. I think stupid Telus internet is down right now gimme a few to figure it out

Dear Telus, if you make me upgrade to a Gmail account I’ll just switch to one of my old email accounts that aren’t Telus accounts. I don’t support anything to do with @Google. So quit hassling me. 🤬🖕🏻

@JohnShort_JXS Unplug the unit, count 30, then plug in. Your system may need to be rebooted. Telus support is not like it used to be, main reason I refuse to switch over.

About 2 p.m., television screen went black, accompanied by messages (from Telus?) that said service would be restored soon. An eight-hour break is long enough to bear out the message was incorrect. Anyone else with similar complaint?

Glad that @TELUS has their ducks in a row tonight. #UFC257 coming in crystal clear, no buffering or login problems. Hit order on my remote and there it was. @espn could learn a thing or two.

@micaelakimchi @TELUS Yep Shaw is the best I had shitty service with Telus but with @Shawhelp has really great service my service works great with Shaw never goes down.

Anyone else keep losing signal with the #Canucks game on CBC or @Sportsnet on @TELUS ?

Telus get your **** together please I’m tired of this BS 🙃