Telus Outage Report in Richmond, British Columbia

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Richmond, British Columbia

The most recent Telus outage reports came from the following cities: New Westminster, Vancouver, North Vancouver, Richmond, and Burnaby.

City	Problem Type	Report Time
New Westminster	Phone	7 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	2 days ago
Vancouver	Total Blackout	3 days ago
Vancouver	Internet	3 days ago
Vancouver	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  kamil is still working on his summer *** (@K_Somaratne) reported 7 seconds ago from West End, British Columbia

  @sammymarie Also looking to switch! I was with Telus and my bill went from $65 to $145 after the two yr contract ended. I called them and maanged to get it down to $108 but going to call again and see if I can get it down lower

• 
  Prairie Paul (@PaulDoroshenko) reported 9 seconds ago from Vancouver, British Columbia

  @FeralChristineB @TELUS Problem is @Telus is a scam. They are not transparent at all.

• 
  Prairie Paul (@PaulDoroshenko) reported 3 minutes ago from Vancouver, British Columbia

  @TedNesNA @TELUS @TELUSBusiness I overpaid on my dad’s account after he died. They’ve never refunded it.

• 
  Kiefer Abram (@kikithekrakra99) reported 9 minutes ago from Burnaby, British Columbia

  @TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps

• 
  Paul Barraclough (@paul_wb_wtf) reported 12 minutes ago from Delta, British Columbia

  Hey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.

• 
  E-Comm 9-1-1 (@EComm911_info) reported 14 minutes ago from Burnaby, British Columbia

  UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC

• 
  feels like Groundhog Day (@sliver9754) reported 17 minutes ago from North Vancouver, British Columbia

  @TELUSsupport @pattibacchus Telus is brutal! They convinced us that their service was better so we went to them after many happy years with Shaw, then instantly had issues they wouldn’t resolve and now we are stuck with them unless we pay 3 years of penalties! Counting the months to go back to @support_shaw

• 
  Peter Ryan 🇨🇦🇺🇦 (@pcryan5) reported 25 minutes ago from Vancouver, British Columbia

  @AmyBeeman @TELUS @TELUSsupport I start by asking - “how do I transfer my phone/cable/whatever service to another vendor?” Watch the costs drop from there…

• 
  Cam Cavers FKA Cam Cabers (@camcavers) reported 27 minutes ago from Vancouver, British Columbia

  @infil00p I think they fixed it late evening, but I’m not sure; wife and I are on Telus and I actually just finished moving both my kids’ phones from Speakout (which uses Rogers network) to Public prepaid sims, which is obviously Telus as it was bought out in 2016.

• 
  Kerri Coombs (@kerricoombs) reported 31 minutes ago from Vancouver, British Columbia

  @pattibacchus @TELUS @TELUSsupport I use Lightspeed and have been paying about $40/month for years, as a very heavy internet user. Not sure how the service is because I've almost never needed it. I replaced a modem once and they were fine. Streaming is fine but YouTube uploads are kinda slow. I'm happy with them.

• 
  Prairie Paul (@PaulDoroshenko) reported 33 minutes ago from Vancouver, British Columbia

  I’m trying to contact @Telus business. Their website has no contact number. Took me 10 minutes and I found it on another site. I will do everything possible not to deal with @telus or Shaw. Imagine if you had a service interruption? Can’t call them? Ridiculous.

• 
  BdblE (@MsYouDoYou) reported 33 minutes ago from Burnaby, British Columbia

  @TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.

• 
  Bobbi-Lee Loganberg 🌻 (@BLeeLoganberg) reported 34 minutes ago from Vancouver, British Columbia

  @Solidchick4life August billing cycle, not the bill I just paid... It will not be enough to cover the inconveniences. I’ll be switching to TELUS as I no longer need TransCanada service.

• 
  BdblE (@MsYouDoYou) reported 38 minutes ago from Burnaby, British Columbia

  @NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.

• 
  Cam Cavers FKA Cam Cabers (@camcavers) reported 38 minutes ago from Vancouver, British Columbia

  @infil00p Even if you didn’t you could have a cheap prepaid data plan running on the Telus network in the amount of time it takes to get to the closest London Drugs and back

• 
  BdblE (@MsYouDoYou) reported 38 minutes ago from Burnaby, British Columbia

  @dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.

• 
  Ameer Z. (@1RovingNomad) reported 43 minutes ago from North Vancouver, British Columbia

  Worst telecommunications company in the world >>> @Rogers and Canada has one of the world's highest telecom rates.....and no competition you basically have two to choose from and more often than not Telus is not the choice (for some reason)

• 
  BdblE (@MsYouDoYou) reported 44 minutes ago from Burnaby, British Columbia

  @moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus

• 
  Brad Atchison (@Brad604) reported 46 minutes ago from New Westminster, British Columbia

  Anyone else having Koodo/Telus issues right now?

• 
  freelance cyberbully (@d_esiree_______) reported 48 minutes ago from Vancouver, British Columbia

  In Telus cause I lost my SIM card cause I’m really stupid and this woman ahead of me just told me she’s been a customer since 1969. NINETEEN SIXTY NINE.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CRD (@CaribooRD) reported 2 minutes ago

  Possible Telus landline interruption in the Forest Grove area. Message from Telus - A logging truck has hit one of our poles in the Forest Grove area. We will be doing everything in our power to have people out of service for the shortest possible time.

• 
  Pup Shade The Mutt (@Lycansshadow) reported 2 minutes ago

  @TELUS @TELUSsupport I 👏 your customer service. Been a mobile cust. for 12 years. Was gonna upgrade my home Internet from @ShawInfo do to constant reliability issues. But there is no fibre here. Oh and I've been on hold for an hour just to ask if it coming.

• 
  Don (@crewcred) reported 2 minutes ago

  **** you ******* @telus I ******* hate you. Take your ******* garbage and stick it up your ******* ***.

• 
  Ashleigh Chase (Ace) (@AshleighChasexx) reported 3 minutes ago

  Just a heads up… when @telus offers a promotion/free gift for new customers, you may not qualify for the promotion… The rep told me today the new customer promotion is for customers who have already established credit with Telus. But I can get a discount.. #shady #baitandswitch

• 
  Shawn King (@ShawnKing) reported 5 minutes ago

  “We are currently working on a new Pik TV web experience. Sorry for the inconvenience. To change your Pik TV plan please call…” @Telus you’ve been “working on” this for over 4 months now. I’m trying to cancel Pik TV and DON’T want to have to talk to anyone. cc @TELUSsupport

• 
  Debs Shaver-Vernon 🇨🇦 (@edebis) reported 5 minutes ago

  @Victoria59L Yes 15min from the Calgary city limits yet at times my cell service is 1/2 to 1 bar We live in the shadow of the foothills Satellite tv is flawless though expensive Telus hub was working until they loaded up their network So wifi is sketchy Waiting on a satellite

• 
  Faith (@RyanGJ8) reported 7 minutes ago

  *go to telus to get a new phone* Telus Rep: Come back in two weeks we are expecting prices to go down! *goes back two weeks later* Telus Rep: Prices have all gone up!

• 
  Scott T. (@builddensity) reported 11 minutes ago

  @jennwalliss @TELUS I use Koodo prepaid because I'm cheap and it's $45 for country wide calling and some data that I never use. But it's a pain when you leave the country.

• 
  Ems 🗺️ (@SoulfulGinger23) reported 16 minutes ago

  Here's a fun fact: If you get home security from @TELUS and select self install but then can't connect a device for a reason outside of your control (like wires that are too short for their device) they'll just tell you to pound sand when you ask for help 🙃

• 
  Κ Λ Τ 🇨🇦📊 (@KatFromAway) reported 16 minutes ago

  yo @TELUS why do you allow spoofing on your network?