Telus Outage Report in Richmond, British Columbia

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Richmond, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, and New Westminster.

City	Problem Type	Report Time
Vancouver	Total Blackout	14 hours ago
Vancouver	Internet	16 hours ago
Vancouver	Internet	21 hours ago
North Vancouver	TV	3 days ago
Vancouver	Wi-fi	3 days ago
Vancouver	TV	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Karla كارلا جبيلي (she/her) (@asianhabibti) reported 21 seconds ago from Vancouver, British Columbia

  Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

• 
  Michael Smit (@msmit) reported 1 minute ago from Vancouver, British Columbia

  @telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.

• 
  Patty Friesen (@FriesenPatty) reported 2 minutes ago from Richmond, British Columbia

  @RogersHelps Please piggyback your service to Bell or Telus STAT!

• 
  David Schreck (@StrategicThghts) reported 3 minutes ago from North Vancouver, British Columbia

  @marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.

• 
  Lori Foster (@hornscallywag) reported 6 minutes ago from West End, British Columbia

  Telus sucks so hard their movies to their programing!!!!! They charge so much during a pandemic and keep young their price need more choice in Canada than this ****!

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 10 minutes ago from Vancouver, British Columbia

  I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?

• 
  Emmanuel Naidoo (@naidoo_emmanuel) reported 11 minutes ago from Burnaby, British Columbia

  @Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService

• 
  BdblE (@MsYouDoYou) reported 12 minutes ago from Burnaby, British Columbia

  @hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.

• 
  Lori Foster (@hornscallywag) reported 14 minutes ago from West End, British Columbia

  **** Telus money grubbing ********!!!!

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 15 minutes ago from Vancouver, British Columbia

  I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 19 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  Dave Pasin (@dave_pasin) reported 25 minutes ago from Vancouver, British Columbia

  @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

• 
  #IndianStatus531 (@BlueCedarAngel) reported 26 minutes ago from Burnaby, British Columbia

  There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.

• 
  David Schreck (@StrategicThghts) reported 33 minutes ago from North Vancouver, British Columbia

  @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

• 
  Sue🇨🇦 😎🍺 (@SuzieCanuck) reported 33 minutes ago from Vancouver, British Columbia

  @lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 40 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

• 
  Antman 🐜🐜 (@ntman__) reported 43 minutes ago from Burnaby, British Columbia

  @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

• 
  Dave Pasin (@dave_pasin) reported 44 minutes ago from Vancouver, British Columbia

  @kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.

• 
  aanshik1 (@Aanshik1) reported 56 minutes ago from Vancouver, British Columbia

  @TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

• 
  Dave Pasin (@dave_pasin) reported 60 minutes ago from Vancouver, British Columbia

  @maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Siddeley Genetta (@SergalProjects) reported 3 minutes ago

  Trying IPV6, nothing. Proxy out of the loop, nothing. Strangeness. Any other Canadians having issues connecting to Telegram at the moment, particularly through Telus infrastructure? :P

• 
  The Artist Formerly Known As (@JtotheEVON) reported 6 minutes ago

  @servingLMD @TELUS and she couldn't book the installer while i was chatting with her so she ended up having to call me back haha it's always such a disaster with their customer service, I don't get it. I worked for Shaw and we were never this messed up.

• 
  Nikita Kalonji (@NikitaKalonji) reported 8 minutes ago from Calgary, Alberta

  Of course @TELUSsupport @TELUS now has a @BET channel connectivity issue and my movie has stopped streaming 😩😩😩 #LiveStreaming #FavouriteSonbet #teluscable

• 
  Ryan (@RGugyelka) reported 9 minutes ago

  @TELUSsupport @TELUS you cancelled my installation and now I can’t get an appointment until September 7. I work from home, am I supposed to tell my employer I need the next 10 days off and expect to get paid? Fix your mistake @ShawDirect have any openings?

• 
  Dylan (dbattlefront) (@dbattlefrontt) reported 10 minutes ago

  @RReedzz1 @Eastlink @TELUS I have fibre, it was good when I was in a house, but in my apartment it’s pretty ***. I pay for 70/70 and it jumps from like 80/80 to 40/1 back and forth. What they try to do is slow your speeds so you think you need to upgrade to a more expensive package.

• 
  run2live (@ruun2live) reported 10 minutes ago

  Anyone else there having issues with Telus? Called waited 40 mins on hold to be told that he couldn’t help me the renewal team would reach out in 2-5 days. Absolutely unacceptable #telus poor service #telussucks

• 
  LMD 🇵🇱 🇨🇦 (@servingLMD) reported 11 minutes ago

  @JtotheEVON @TELUS I had issues yesterday. The modem disconnected for about 15 min. Restart didn’t help. Since then it’s ok. Try restarting your modem, just like with Ram with PC, modems get clattered.

• 
  Mohammad Aswan (@MohammadAswan1) reported 11 minutes ago

  How to get a job in a @TELUSsupport I want to be a part of @TELUS and work for it, so that I can prove myself and I wanna make my passion true please help me.

• 
  Kyle Hammermeister (@HammermeisterK) reported 13 minutes ago

  @OilBeak @DavDyk Telus is way better quality service for television. I have a slower speed for Telus internet and my son has no issues playing Fortnite. Shaw cable is horrible for channel surfing there is a lag when scrolling.their tv guide. It's brutal

• 
  Mark Sweeney (@MarkSweeney) reported 14 minutes ago

  @TELUSsupport - we're trying to watch a Telus VOD movie and it has skipped, stuttered, and kicked us back to the main menu over a dozen times tonight. It's gotten so bad we've given up watching the movie we rented.