Telus Outage Report in Richmond, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Richmond come from postal codes V6X and V6Y.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 28: Problems at Telus
Telus is having issues since 03:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (30%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Richmond, British Columbia
The most recent Telus outage reports came from the following cities: New Westminster, Vancouver, Richmond, North Vancouver and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 New Westminster |
Phone | |
| Vancouver |
Wi-fi | |
| Vancouver |
Total Blackout | |
| Vancouver |
Internet | |
| Vancouver |
Phone | |
| Vancouver |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
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Amanda S W♡
(@AmandaSW87) reported
from
Delta, British Columbia
@AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
I just wanted a phone. A simple ******* phone that could be used to make calls. In 3 days we’ve racked up an extra $20 because she took her phone outside I guess. WHAT ******** TELUS. That’s not what the woman sold me.
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Janice Abbott
(@jajawoot) reported
from
Vancouver, British Columbia
Hey @TELUS We @FreeOfViolence need 65 phones for a facility for folx who are recovering from #COVIDー19. Refurbished is cool, just need to be able to contact family & friends for comfort as will be in isolation, & will make contacting staff easier, if they need help.
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AHF AllHardwoodfloor
(@moersch) reported
from
Vancouver, British Columbia
@runsfrombear @TELUS I never cared for tell us the have never been concerned with internet security or mobile security
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Bruno Athayde 🇨🇦 🇧🇷 🏳️🌈
(@athayde_br) reported
from
Vancouver, British Columbia
@TELUSsupport terrible service! Terrible support! Terrible customer care! Everything just so disappointing! Internet doesn’t work, tech doesn’t show up, customer care does nothing for the customer... Thanks @TELUS for the poor service.
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#IndianStatus531
(@BlueCedarAngel) reported
from
Burnaby, British Columbia
@RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚
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Thomas Gautreau
(@TomGautreau) reported
from
Vancouver, British Columbia
Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
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Troy Weatherly
(@troysweather) reported
from
Delta, British Columbia
@TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.
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📷 𝙸𝚊𝚗 𝙰𝚕𝚎𝚡𝚊𝚗𝚍𝚎𝚛 𝙼𝚊𝚛𝚝𝚒𝚗 🎸
(@IanAMartin) reported
from
Mount Pleasant, British Columbia
@Catelli2Oh Or a Telus customer, who is the big telco out here. I don’t seem to be affected, however, so we must not be reliant on Bell this far west. Plus, there’s a massive pipeline down the west coast of North America anyway.
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dj fuentes
(@chinitta) reported
from
Vancouver, British Columbia
Conversation. She sounded very uncertain of the said program/ promotion. Fast forward 2wks after, NO FOLLOW UP PHONE CALL @TELUS @TELUSsupport crappy service! Just got off the phone with another customer rep. In all fairness, he was apologetic and kind. Still, No resolution.
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Moke
(@mykeymause) reported
from
North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@TELUSsupport @TELUS if no one gets back to me with a solution to the problem you created soon, I will not pay my next bill. See how you like that. That or I’ll cancel all my TV, cell phone, internet and you’ll lose an extremely loyal customer. Customer not satisfied.
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@TELUSsupport your instructions on configuring Outlook post migration aren’t very good. I’d like my Telus email to@come through there and not Google. Followed your instructions and when I input my Telus address, says “email address already added”. Doesn’t help. 1/2
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Martin van den Hemel
(@MartinvandenH) reported
from
Richmond, British Columbia
Fantastic news. I’m a @TELUS customer and if they continued down the wrong path for 5G, I was considering switching to Rogers or Bell. Short-term pain for long-term gain.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?”
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Sitting around wondering what it will take for @TELUSsupport @TELUS to get back to me. To fix my email. To clean up the mess they made. Hmmm...
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Salmon n'Bannock
(@SnBVancouver) reported
from
Vancouver, British Columbia
@TELUS @TELUSsupport #Fail... so fed up with you .. cannot even reach anyone to cancel my services ..😡😡😡😡😡😡Telus is killing my business
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Kate Madden
(@kate0madden) reported
from
Vancouver, British Columbia
@NicESpurling @NatalieTheCapn Telus was a terrible experience and I eventually just gave up.
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Dr. Pete Poovanna
(@poovannact) reported
from
New Westminster, British Columbia
@TELUSsupport I have a TELUS home account, why do I need to provide another verification for mobile services. I am not comfortable to provide SIN via phone.. This service person called from India.
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Wily Mike Reilly
(@brianb3648) reported
from
Vancouver, British Columbia
@NYJetsCanada @BCLions @OhioBobcats @CFL @nathan_rourke @TELUS Hey idiot it's a Canadian draft. He's a CANADIAN. Maybe sit this one out. No ******* clue. LOL
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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DG
(@GrizzMedia) reported
@ClaireTemagami6 @CBCNews @Cinevoice Telus has been great for me. Not the most expensive. The issue here is credit card companies are gouging their clients and the clients are pushing back.
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Nick Kadoski 🇨🇦
(@CheesyLeaf89) reported
@TELUS just another crook in Canada. Absolute money grab. The tech companies in this country are the absolute worse. Telus says they "NEED" this to pay the fees, **** them
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PierreMichaud
(@pierremichaud) reported
@CBCNews Darren Entwistle made $19.82 Million in 2021. With 10.6 million customer at $2 each month for credit card payments ... This has a potential of $244.8 million extra for Telus. Imagine the raise he will get. CRTC? Good with that?
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Don
(@TheFalconer) reported
@MsYouDoYou @TELUS It’s too bad mobile has two syllables otherwise I’d be pitching a new subsidiary company.
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_Suelyn
(@1001getlifted) reported
I was about to switch to @telus after rogers outage but news of a fee for paying bills with credit card ? Nah. Won’t be switching now
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coffeeplease
(@coffeeplease802) reported
@tleehumphrey @telus just added a 5 % ‘admin’ fee. Yes I am moving to another service provider.
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C M
(@mainlandman) reported
@buggeroff17 @PierrePoilievre They do more than you think. They helped me when Telus tried to hold me to a 3 year contract for internet service they could not provide to my address. Months of battling Telus ******** and I filed a complaint. Telus called me the next morning to resolve the issue.
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claire m 🇨🇦
(@ClaireTemagami6) reported
@TPK342 @CBCNews I was going to switch to Telus from Chat’r. Now that’s out. Any suggestions for a good non-ROGERS related server? I’ve had absolutely lousy phone service from Chat’r for 6 months since construction forced a tower move in our area.
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excellerate
(@excellerate3) reported
@TELUS I am going to cancel my services with @telus if they charge a credit card processing fee
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Faro M.
(@FaroukOntario) reported
@CBCNews Let them do this, will port my number from Telus to anything else and pay $15 instead of $70. Most of my calls are voip anyway because the signal sucks.