Telus outages and service status in Richmond, British Columbia

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, and Richmond.

City	Problem Type	Report Time
Vancouver	Internet	11 hours ago
Vancouver	Internet	19 hours ago
Vancouver	Internet	21 hours ago
Vancouver	Internet	2 days ago
North Vancouver	Wi-fi	2 days ago
Vancouver	Internet	12 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  BdblE (@MsYouDoYou) reported 3 minutes ago from Burnaby, British Columbia

  God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.

• 
  ****&Span1745 (@cleanrag) reported 4 minutes ago from Vancouver, British Columbia

  @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

• 
  gabrielle (@realgabeangel) reported 12 minutes ago from Richmond, British Columbia

  @FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 13 minutes ago from Vancouver, British Columbia

  Still having issues with @TELUS wireless

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 18 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 22 minutes ago from Vancouver, British Columbia

  Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

• 
  Cam Cavers (@camcavers) reported 24 minutes ago from Vancouver, British Columbia

  @wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…

• 
  Patrick C. Lalonde (@ProfLalonde) reported 24 minutes ago from New Westminster, British Columbia

  @reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating

• 
  Dave Pasin (@dave_pasin) reported 27 minutes ago from Vancouver, British Columbia

  @casper5803 @richardzussman @TELUS where are they getting these agents so quickly? Great if they actually can, however, the reality remains where are they getting them & why werent they deployed yesterday when it became obvious their ineptitude was creating huge issues?

• 
  BdblE (@MsYouDoYou) reported 31 minutes ago from Burnaby, British Columbia

  @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

• 
  Cam Cavers FKA Cam Cabers (@camcavers) reported 34 minutes ago from Vancouver, British Columbia

  @infil00p Even if you didn’t you could have a cheap prepaid data plan running on the Telus network in the amount of time it takes to get to the closest London Drugs and back

• 
  Grant Dawson (@pyeinburnaby) reported 35 minutes ago from Buckingham Heights, British Columbia

  Waiting for #telus support to call me back. No internet. Any guesses on how long this will be? We are at 35minutes already

• 
  miranda hudson (@_hudsonny) reported 42 minutes ago from Vancouver, British Columbia

  Who is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.

• 
  johnny V. (@punkrokk65) reported 49 minutes ago from Vancouver, British Columbia

  @TELUSsupport Was on hold for the ‘next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be ‘up’ to an hour)… guess they work on a different time clock then most.

• 
  Mark the Teacher (@mmgreid) reported 52 minutes ago from Vancouver, British Columbia

  @CBCStephenQuinn just last week I had another awful call with @TELUS over the the 50% hike in my monthly home services bill. Loyalty discounts just don’t exist in the #telecom sector and they REALLY should.

• 
  b ran out of time (@bh_) reported 53 minutes ago from Mount Pleasant, British Columbia

  Rogers, Telus, Bell was too many. I think we should all just stop doing business with Bell. They’re already weakened. If we can get Rogers, Telus, Bell down to 2 then that just seems like a better amount to me.

• 
  Dave Pasin (@dave_pasin) reported 54 minutes ago from Vancouver, British Columbia

  @kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.

• 
  Vik Saggu (@VancitySaggu) reported 54 minutes ago from Burnaby, British Columbia

  @FlossYourTooth Wtf what’s this on Telus?

• 
  Lori Foster (@hornscallywag) reported 56 minutes ago from West End, British Columbia

  Telus sucks so hard their movies to their programing!!!!! They charge so much during a pandemic and keep young their price need more choice in Canada than this ****!

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 59 minutes ago from Vancouver, British Columbia

  I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jason Boring (@JasonBoring99) reported 31 seconds ago

  @JustMeJamie64 @Rogers Telus is just as bad plus most of their technicians are from India, completely useless and no troubleshooting skills

• 
  Trader Joel 🇨🇦 (@Trader__Joel) reported 1 minute ago

  @TELUS Yes, finally. It was very frustrating & felt like an invasion of privacy to answer all the questions + agent transfers simply to cancel an account that was at the end of its term. Every other utility allows you to do this online & it saves a lot of time, why not Telus?

• 
  Dave G (@deive) reported 3 minutes ago

  @icenineleafs @araghougassian how is the reception and is there ability for wifi calling? My daughter was on Freedom last year, but had poor reception at her school, and in other places she frequents (she's a rep hockey player, lots of arenas), where Telus has been great. It's a bit more money ($37/mth) tho

• 
  Pelch61 (@I2LENS) reported 3 minutes ago

  @Frid45 RBC and TD Bank have large investments in the USA. Their brand is everywhere down there. Rogers, Telus and Bell sell iPhones, which is made by an American company call Apple. Metro, Sobeys and Loblaws sell American produce and other products that are American. Can you really be this stupid?

• 
  Dean (@Dean403) reported 4 minutes ago

  @northopsss @LeafSingh I work for Telus and can help you if you want. I'm just a local tech (AB) but if you want to DM me I can give you pricing and if it works for you either ship SIM or activate esim.

• 
  Clayton (@phinx404) reported 8 minutes ago

  @RSHFarms @TELUS @TELUSsupport Can trade you 5g/5g+ with full bars that gives you no internet errors everyday. No matter if iPhone or android

• 
  E.C.Yoho-Author (@ECYoho) reported 9 minutes ago

  @NicoletteFuller @Rogers My mom had Telus for a bit had the same sort of issue. Think she went to telus and talked to them about going to the US go visit me, i will ask her and let you know. Her bill wasn't much if anything due to wifi everywhere

• 
  Trader Joel 🇨🇦 (@Trader__Joel) reported 10 minutes ago

  @TELUS @TELUSsupport Is the most frustrating & awful company to deal with. Every other utility allows you to cancel services online. I've been transferred to 3 service reps and on hold for an hour and still cannot cancel. Ridiculous! #telussucks

• 
  czar (@saurfey) reported 10 minutes ago

  @TELUSsupport @TELUS When I saw my current plan on your website, it was advertised as $45 for 5G+ Select 175 Canada-US-Mexico (up to 2Gbps), but when I signed up and ported my number from Public Mobile, I would get billed $55 instead. Why is that the case? Help please.

• 
  Frustrated HCW 🇨🇦 (@stormymarie13) reported 12 minutes ago

  Nothing like spending 1.5 hours on the phone with @TELUS because their own rep borked my account last month and magically “no one can do anything about it” Currently holding for the 4th person, let’s see if they can fix the problem THEY caused…