Telus outages and service status in Richmond, British Columbia
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The latest reports from users having issues in Richmond come from postal codes V7C .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (49%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Richmond, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, New Westminster, North Vancouver, Richmond, and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Wi-fi | 37 minutes ago |
|
New Westminster
|
Phone | 3 days ago |
|
Vancouver
|
Internet | 3 days ago |
|
Vancouver
|
Internet | 5 days ago |
|
Vancouver
|
Total Blackout | 5 days ago |
|
Vancouver
|
Internet | 6 days ago |
Community Discussion
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Telus Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
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Camy Ng (@ckmng8) reported from Vancouver, British ColumbiaBreaking down language barriers! I want to subtitle everything! @DustinJez @FCLEdu #transform2030 #microsofteducation #microsofteduca #telus #microsoftvan #wemovement #vancouver #BCEd #learning #SD43 #professionaldevelopment #****
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Grainne McElroy (@GrainneMcElroy) reported from Richmond, British ColumbiaSupport: Manage the Help @TELUS #BCNET201
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BdblE (@MsYouDoYou) reported from Vancouver, British ColumbiaI really enjoy @TELUS as a company and have so very few issues with them or their services. I hope to heck when we move we can get fibre optic tho because it’s not workable in this townhouse and it’s annoying af.
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Aaron Gurney (@aarongurney) reported from Vancouver, British Columbia@TELUS I am having a frustrating time trying to call you guys to purchase Internet service from you. My call has been dropped 3 times and the call-back feature is no longer available. Please make it right.
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Stefan Hawes (@hawes) reported from Vancouver, British ColumbiaDiscovering a problem with the modern world. When your Internet goes down and you have to wait a couple of days for someone to come by to fix it, you’re also without TV, movies, and music. Might just have to read in silence. @TELUS
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River B^#!$ Meowjin (@MeowjinBoo) reported from Vancouver, British Columbia@smashforwarddoc @TELUS @STORYHIVE Oh damn the project won. Grats!
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SIXO FOUR (@sixo_four) reported from North Vancouver, British Columbia@TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.
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LARAINE (@lorrain18185158) reported from Richmond, British Columbia@JillKrop Hi Jill, I’m looking at switching from Telus to Freedom have you heard any negative comments about dropped calls or bad reception outside of your “home” area thank you
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BdblE (@MsYouDoYou) reported from Vancouver, British ColumbiaEvery single time I have to talk to @TELUSsupport (often) it’s a great experience. I know people have TELUS issues but I am consistently pleased with their service and not enough people say positive things on this yelling machine.
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Kalpna (@KalpnaSolanki1) reported from Burnaby, British ColumbiaTsk Tsk @TELUS cancelling my old internet service in anticipation of fibre optic being connected WITHOUT verification that the work had actually been completed. Now I have no internet connection at all @TELUSsupport #FAIL
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Kimberley Bowie (@KimABowie) reported from Vancouver, British Columbia@Ian_A_MacDonald @jodyvance @TELUS I’m so sorry. Telus is brutal and overcharges me every month. And customer service is abysmal.
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Mark Breslaw (@MarkBreslaw) reported from Vancouver, British Columbia@TELUSsupport I did call the sales team and was hung up on so I do t want to call in again. I would like to be treated like a customer TELUS wants to keep. Please tell me what iPhone options are available for the same deal I already received a confirmation for less than a week ago
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HeliConnect (@iheliconnet) reported from Delta, British Columbia@TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!
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Steven 🇨🇦 (@spawnsteryvr) reported from Vancouver, British Columbia@TELUSsupport This is very odd. Some email is coming through but I know not all. Sent a test message from Gmail to TELUS, which was slow in receiving but I did get. Also just received one from something I subscribe to but still a minimum of 2 emails outstanding.
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Alexi (@MsAlexi) reported from Vancouver, British Columbia@TELUSsupport I understand that scheduling and servicing takes time. However, we’ve been a TELUS customer for a long time and for a communication company, communication could be greatly improved. Now we wait... and looking at other providers that could get us connected ASAP. 3/3
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Kalpna (@KalpnaSolanki1) reported from Burnaby, British Columbia@TELUSsupport Fibre is available in our area and line is in place. Tech just did not know how to do the connection! Yet, @telus discontinued the old service!
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Jody Vance (@jodyvance) reported from Vancouver, British Columbia@rxstephanie @Yankoster @TELUSsupport @TELUS I will give them a chance to fix what's happened. Having my bill jump by $20 a month, without reason, is sketchy.
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Francisco Gomez (@fjgomezl) reported from Vancouver, British ColumbiaTELUSsupport @TELUS Pik tv not working at the worst possible time @oscars2019
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Alexi (@MsAlexi) reported from Vancouver, British Columbia@TELUSsupport @TELUS When you’ve been using PureFibre internet for over 4 years and to find out that the new home you’re moving into does not have PureFibre even though the website and TELUS support confirmed that we have it, is a shitty to find out on your moving day 👎 1/2
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Jennifer West (@Westjet007) reported from Vancouver, British ColumbiaI seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Neokyklos (@neokyklos) reportedTelus in Canada is trying to boost sales by a sales narrative to make u scared of other people. Buy video surveillance is to keep bad people from stealing your stuff. We are here to help one another, not be scared of each other. You need something to survive... just ask!
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summatimes (@bluebaybreeze) reported@CyKoore Liars. No doctor anywhere is only getting $20 a month for unlimited virtual appts for you + all dependents. YDO is full of ****. This isn’t even remotely possible or financially feasible. This is just as stupid as the failed Telus health app + undermines our healthcare.
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Nigel Seaton (@NigelSeaton) reported@TELUSsupport Telus Data down today? It’s been completely unusable all day. My phone and my wife’s.
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Troy T (@darkdragon8888) reported@TELUSsupport Hi @TELUSsupport again. Had one call with the agent but since then things have taken a turn for the worse. The package was never delivered, then sent back to Telus, and no reply from the Telus agent after a voice mail was left. Could use some help here!
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Lee Humphrey (@tleehumphrey) reported from Norris Beach, AlbertaMan I wish there was an alternate satellite TV provider in the #BuckLake area. @TELUS has been absolutely terrible since I inherited this system. #DisappointedAgain
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Hey, hey, down the street (@Heyheydownthes1) reported@Grimpster NOPE This **** show is a hodge podge of Telus health, random specialists and bingo *****
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droid (@droidsznn) reported@Shawhelp I ******* hate yall my wifi hasnt been working for 4 hours after a powerr outage yall some ******* losers im dead bouta switch to telus
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Yours truly (@Grimpster) reported@Heyheydownthes1 ****.. Telus ******* "health" Like they give a rat's ***... Who sold us on that ****??? MoH? Dix?? JFC..
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CW 4 a New Republic of Alberta4All. Nothing Less. (@alberta_cw) reported from Calgary, AlbertaRogers/Shaw along with Telus & Bell is just one step closer to a monopoly. The corporate elite love owning utility infrastructure where you have no one else to go. It’s just another form oligarchy. Any entity like this should be broken up or made into public infrastructure.
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Gem (@HA77702018) reportedwould have to pay to install an electrical outlet in my closet. In speaking with my neighbour, he said Telus installed an EO for him. And AFTER all that, I receive a message saying that my Pik tv was cancelled, which I never did. SO... I checked, and as usual, over the past