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Telus outages and service status in Richmond, British Columbia

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Full Outage Map
  • Telus generated 0 outage signals in the last 24 hours around Richmond, including 0 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Total Blackout.
  • 31% TV (31%)
  • 25% Internet (25%)
  • 19% Total Blackout (19%)
  • 13% Phone (13%)
  • 6% E-mail (6%)
  • 6% Wi-fi (6%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, and New Westminster.

CityProblem TypeReport Time
Vancouver Phone 9 days ago
Vancouver Internet 13 days ago
Vancouver TV 19 days ago
North Vancouver Internet 19 days ago
Vancouver Internet 19 days ago
Vancouver TV 20 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

  • lucasmastelaro
    Lucas Mastelaro (@lucasmastelaro) reported from Vancouver, British Columbia

    Can you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice

  • dave_pasin
    Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.

  • EComm911_info
    E-Comm 9-1-1 (@EComm911_info) reported from Burnaby, British Columbia

    UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC

  • dave_pasin
    Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @casper5803 @richardzussman @TELUS where are they getting these agents so quickly? Great if they actually can, however, the reality remains where are they getting them & why werent they deployed yesterday when it became obvious their ineptitude was creating huge issues?

  • camcavers
    Cam Cavers FKA Cam Cabers (@camcavers) reported from Vancouver, British Columbia

    @infil00p I think they fixed it late evening, but I’m not sure; wife and I are on Telus and I actually just finished moving both my kids’ phones from Speakout (which uses Rogers network) to Public prepaid sims, which is obviously Telus as it was bought out in 2016.

  • dave_pasin
    Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @richardzussman @TELUS couldn’t organize its way out of one car parade. A truly horrid company. It’s no wonder this clown show was a failure. The govt should’ve known how bad Telus was before allowing them to undertake the task. It’s no wonder it failed. Relying on Telus is abysmal organization

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.

  • sapessi
    Stefano Buliani (@sapessi) reported from Vancouver, British Columbia

    I get that there's a new version of the Pik TV app for Android and you are excited for the to update, @TELUS. But unless it's absolutely necessary, forcing me to upgrade or quit when I launch the app is the worst experience!

  • ProfLalonde
    Patrick C. Lalonde (@ProfLalonde) reported from New Westminster, British Columbia

    @reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating

  • FriesenPatty
    Patty Friesen (@FriesenPatty) reported from Richmond, British Columbia

    @TELUSsupport I just got off the phone with one of your techs and he informed he couldn’t help me install my telus email in my new IMac desktop. I keep getting error messages with my telus account but it’s an Apple problem? How am I supposed to get my email then??

  • EastvanTrev
    Trevor (@EastvanTrev) reported from Burnaby, British Columbia

    Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

  • Eni_gs
    Bernardo G. S. (@Eni_gs) reported from Burnaby, British Columbia

    Anyone having problems with @TELUS ? No internet on #Burnaby #BritishColumbia. Please help @TELUSsupport

  • punkrokk65
    johnny V. (@punkrokk65) reported from Vancouver, British Columbia

    @TELUSsupport Was on hold for the ‘next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be ‘up’ to an hour)… guess they work on a different time clock then most.

  • trackwanderer
    mama bear 🙈🙉🙊 🏳️‍🌈 (@trackwanderer) reported from Vancouver, British Columbia

    @BigNasty6oh4 I have telus for everything. Service is mostly OK. I find them easy to deal with, but I'm also assertive as **** ( without goimg full Karen on them) what keeps me with them though honestly is the massive discount we get through their deal with our building ( 40% discount)

  • warandpeace
    Andrew Ferguson (@warandpeace) reported from Vancouver, British Columbia

    @MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.

  • PeterMeiszner
    Peter Meiszner (@PeterMeiszner) reported from Vancouver, British Columbia

    Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

  • dave_pasin
    Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy

  • Gusslin
    Gustavo Lin | 林偉綸 (@Gusslin) reported from Vancouver, British Columbia

    Still having issues with @TELUS wireless

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • marcus_wpg
    Mark W (@marcus_wpg) reported

    @AlleyDalley @Rogers We don't have Telus home services available here, but it sounds like everything is choosing the best of the worst. Telus service went severely downhill when they sent customer service offshore and I understand others have done the same. Pricing is not intended to be competitive.

  • MyHockeyBurner
    Here Comes the Buium (@MyHockeyBurner) reported

    Going to switch to Telus if @Sportsnet650 is down this morning because of layoffs

  • olanshiley_211
    Hakeem Ogunjobi (@olanshiley_211) reported

    For the past 3weeks, it has been a terrible experience with @TELUS @TELUSsupport with my internet. Zero customer service, customer support and resolution. We have been with them for over 4years and this provider act as if customers are ****. This is unbelievable!

  • gm_itchell
    gm.itchell (@gm_itchell) reported

    @TELUS @TELUSsupport I’ve been a customer for a whopping 3 months and already hate it. Haven’t had internet in 5 days. Can’t reach a human, chat bot is 💩 and no one has called me back after getting messages of ‘you will get a callback within 15 minutes’

  • canadawrite2
    Jane Harris (@canadawrite2) reported

    One could argue that the creation of Telus was the biggest betrayal the taxpayers and customers of Alberta Government Telephones and its BC counterparts ever. We got high prices, corporate greed, and bad service.

  • jaymack319
    Jay mack (@jaymack319) reported

    @koodo @TELUSsupport @TELUS please explain what the point of having cell phones on your network is ? Whenever we have a power outage, your network is nonexistent. Your competitors were slightly slower, but still running fine. Looks like we need to shop them.

  • SpaceMobActual
    Sp🅰️ceMobActual (@SpaceMobActual) reported

    @chooseyourwow Telus is actively using AI to mask its overseas call center employees accents. Instead of providing jobs to Canadians in Canada they're doubling down on offshoring. Why support that kind of business?

  • cckcmiller
    Craig T. Miller (@cckcmiller) reported

    @TELUSsupport how bad is your support that I cannot find a phone number to call support. Telus assist is a joke and anytime I have gotten into your support queue it has been a joke.

  • youngster1015
    Bobby (@youngster1015) reported

    @S_Oliomono @Zer0PucksGiven @Cootes4MVP Check the Telus share price performance that past 2 years and while your at it check their dividend yield that they can barely pay every 3 months. As if Telus would step in- do you actually think rogers shut down these stations because they make a boatload of $.

  • thom7002
    michael abbadie (@thom7002) reported

    @RobbieMann77 @DonnieandDhali DISGUSTED ENOUGH TO CANCEL YOUR BELL ROGERS DEALS OVER THE YRS WITH YOUR PHONE. MAYBE YOUR WITH TELUS BUT