Telus

Telus Outage Report in Richmond, British Columbia

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The latest reports from users having issues in Richmond come from postal codes V6Y, V7A, V6X, V7C and V7E.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Richmond, British Columbia 12/22/2025 20:35

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (4%)

    E-mail (4%)

Live Outage Map Near Richmond, British Columbia

The most recent Telus outage reports came from the following cities: Delta, Vancouver, Richmond, Burnaby, North Vancouver and New Westminster.

Loading map, please wait...
City Problem Type Report Time
CanadaDelta Phone
CanadaVancouver Phone
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaRichmond Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @PaulthePedalist We had to ditch Telus for Shaw and so far, it’s good. Their service is better.

  • paul_wb_wtf Paul Barraclough (@paul_wb_wtf) reported from Delta, British Columbia

    Hey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.

  • warandpeace Andrew Ferguson (@warandpeace) reported from Vancouver, British Columbia

    @MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯

  • BLeeLoganberg Bobbi-Lee Loganberg 🌻 (@BLeeLoganberg) reported from Vancouver, British Columbia

    @Solidchick4life August billing cycle, not the bill I just paid... It will not be enough to cover the inconveniences. I’ll be switching to TELUS as I no longer need TransCanada service.

  • kikithekrakra99 Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia

    @RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday

  • realgabeangel gabrielle (@realgabeangel) reported from Richmond, British Columbia

    @FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of

  • _hudsonny miranda hudson (@_hudsonny) reported from Vancouver, British Columbia

    Who is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.

  • EmptyUK Mat Thomas (@EmptyUK) reported from Vancouver, British Columbia

    The inane @TELUS 1.5% credit card bill charge is just another gouge. I pay them so much money already; it’s time to look elsewhere. Also, my actual cell phone coverage is pretty terrible even in my apartment. #CashGrab

  • Test123Do Langley (@Test123Do) reported from Vancouver, British Columbia

    @TELUSsupport @TELUS #customersupport Is Telus shutdown? There is no customer rep to pick up customers calls to get cell phone support. My God! I disconnected phone after 2 hours

  • kikithekrakra99 Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia

    @TELUSsupport is there an outage of telus home services in the crescent beach area of #SurreyBC? Dads tv not wrking.. Not near him too

  • 2022inYVR_CA Nathan Sheng (@2022inYVR_CA) reported from Richmond, British Columbia

    @Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…

  • sliver9754 feels like Groundhog Day (@sliver9754) reported from North Vancouver, British Columbia

    @TELUSsupport @pattibacchus Telus is brutal! They convinced us that their service was better so we went to them after many happy years with Shaw, then instantly had issues they wouldn’t resolve and now we are stuck with them unless we pay 3 years of penalties! Counting the months to go back to @support_shaw

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.

  • kikithekrakra99 Kiefer Abram (@kikithekrakra99) reported from Burnaby, British Columbia

    @TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps

  • thatmelanielynn MelanieSerre (@thatmelanielynn) reported from Vancouver, British Columbia

    @TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!

  • Eni_gs Bernardo G. S. (@Eni_gs) reported from Burnaby, British Columbia

    Anyone having problems with @TELUS ? No internet on #Burnaby #BritishColumbia. Please help @TELUSsupport

  • ShamimAbbassi Shamim Abbassi (@ShamimAbbassi) reported from Vancouver, British Columbia

    @TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini

  • punkrokk65 johnny V. (@punkrokk65) reported from Vancouver, British Columbia

    @TELUSsupport Was on hold for the ‘next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be ‘up’ to an hour)… guess they work on a different time clock then most.

  • kerricoombs Kerri Coombs (@kerricoombs) reported from Vancouver, British Columbia

    @pattibacchus @TELUS @TELUSsupport I use Lightspeed and have been paying about $40/month for years, as a very heavy internet user. Not sure how the service is because I've almost never needed it. I replaced a modem once and they were fine. Streaming is fine but YouTube uploads are kinda slow. I'm happy with them.

  • Maria_here HODLouly (@Maria_here) reported from Burnaby, British Columbia

    @theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Dorianize Dorian Delorme (@Dorianize) reported

    it’s a small thing relative to other ottawa transit problems, but the fact the city already had a municipal free wifi program but chose for their fancy new lrt stations to instead partner with telus and require transit riders to sign up for promo emails to access wifi…is bad

  • lady_gae *** (@lady_gae) reported

    @koodo I have a $79 Koodo bill & never even put the SIM cards in our phones. Thanks Telus, this has cost you all of our business.

  • Wm49291771 Rainmaker (@Wm49291771) reported

    Although Videotron (Quebec Co) is not eligible to bid for spectrum outside of QC, it was invited and urged to bid for spectrum at $0.92/MHz used for 5G outside Quebec. Bell and Telus were forced to pay $3.36/MHz (billions $ more) Humongous favouritism by Trudeau Another WTF...

  • kelownagurl 🇨🇦 Barb aka Kelownagurl 😷💉💉 (@kelownagurl) reported

    @jennifer_runs The only downside is that I’m still on the Telus network so my cell coverage in my neighbourhood sucks. One bar. I have to rely on having wifi calling turned on all the time.

  • Modern_Ren_Geek Margaret Sutherland (@Modern_Ren_Geek) reported

    @TELUS I am upset with Telus. My 91 year old Grandma had Telus out to change her phone line last week, they broke her dryer vent. The worker claims it was already broken, despite my Grandma seeing it wasn’t broken prior, then saw him pick up the pieces. He won’t admit he broke it

  • kristinafanzega kristina (@kristinafanzega) reported

    Thanks @TELUS for putting me on hold for an hour and 6 mins to hang up on me. I will invoice you for my time

  • canadianguy1616 Music lover (@canadianguy1616) reported

    @telus is customer service getting worse? Why don't companies know how to deal with people? I have never in my live experienced such poor customer service @telus

  • canadianguy1616 Music lover (@canadianguy1616) reported

    @TELUS I have never been treated so horrible in my life...the worst customer service for small business I have ever received

  • sofipapamarko Sofi Papamarko (@sofipapamarko) reported

    Your bad customer service and data overages finally lost me, @Telus @TELUSsupport. Hello, @FreedomMobile! Let’s be friends.

  • mamakittyof5 mamaKitty (@mamakittyof5) reported

    @TheSpecialist4 We had this problem too…bye bye Telus & went to Shaw