Telus

Telus Outage Report in Richmond, British Columbia

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The latest reports from users having issues in Richmond come from postal codes V6X.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Richmond, British Columbia 02/06/2026 05:30

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map Near Richmond, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, Richmond and Delta.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Wi-fi
CanadaVancouver Internet
CanadaNorth Vancouver Phone
CanadaVancouver Internet

Community Discussion

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Telus Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

  • banger19 Michelle Bancroft (@banger19) reported from Vancouver, British Columbia

    @TELUSsupport Any word on when this outage will be resolved. Difficult to conduct business and connect with people without email. #telus #compensation

  • galleryss Shawn Sviridov (@galleryss) reported from Vancouver, British Columbia

    @AllyBertamini @BarbSchmidt4 @TELUSsupport @DebraPurdyKong - As someone who works in related technology field, I can imagine Telus is putting a momentous effort in. These failures can be so complex that restoration can take longer than even the IT techs expected. Telus for sure working hard with no sleep on this issue.👍

  • jimgordontv Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    @TELUSsupport This has been a disgraceful (and for me, expensive), technical episode #telus and as a 25 year loyal customer who has cell, home phone, internet and tv with you, I will be looking at whether I continue with you!!

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Email down and out in Vancouver.....again. Thanks for nothing #Telus.

  • AmyMaree90 Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    Wtf is up with my internet @TELUS

  • Shamindiamonds Shahraz Kassam (@Shamindiamonds) reported from Burnaby, British Columbia

    25 hours without internet, tv or home phone! Come on @TELUS you need to improve your repair service. Can’t leave your customers in the dark for so long. Our whole neighborhood is without service since 10:30pm Wednesday night.

  • Margieville Margieville (@Margieville) reported from Burnaby, British Columbia

    I'm in the 2nd day, heading into the 3rd with no email service which means all the documents I need & memories which are being shared with me for this weekend's race aren't accessible. You're one of the largest telecom companies @TELUS get your crap together and fix this!

  • luisgiraldo Luis Giraldo (@luisgiraldo) reported from Vancouver, British Columbia

    I think I’ll move all my IT company mobiles to Rogers. That’d *actually* be faster than getting a call answered by @TELUS client “care” to fix a plan change they screwed up.

  • jimgordontv Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    @TELUSsupport I am 2 hours from "Outage Day 3" here in Vancouver, emails coming in, brief windows of being able to reply. For the 4th time in the last 24 hours, please update!!! #telus

  • KelseyWebbratz Kelsey Webb (@KelseyWebbratz) reported from Burnaby, British Columbia

    Got home at 3am after a long shift only to find that I have no internet and no TV. Luckily @TELUS has 24/7 tech support! Gotta say that their phone operator Christian was the most pleasant voice I've ever heard @TELUSsupport! Too bad my Fibre problems can't be fixed remotely.

  • Chris_Withers Chris Withers (@Chris_Withers) reported from Norgate, British Columbia

    @TheSpecialist4 @TELUS Pure value: Freedom. Highly dependent on whether the service in your area does or does not lick.

  • stuball6251 Stuart Dickson (@stuball6251) reported from New Westminster, British Columbia

    @MelissaLMRogers @jstweedie Post a sign ShiftWorker Absolutely No Canvassing or Solicitation Used to work shift work, if some one ignored sign it was sometimes worth it to give them hell (and see who/what they were hawking) Telus and Shaw cable salesmen were the worst.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @pacificbird @TELUSsupport Yeah been getting those too. Email is very sporadic. What might not send right away, ends up going a couple of minutes later. I checked the outage page and Telus is still experiencing issues. Supposed to be resolved sometime around 1 P.M. PST.

  • FreakyFelicia F3L!C!A S!LVA (@FreakyFelicia) reported from New Westminster, British Columbia

    After months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library

  • RSine57 Ron Sine (@RSine57) reported from Burnaby, British Columbia

    @TELUSsupport still 36 and still counting hours with no email. No answers as to why either. Poor job for everyone associated with #TELUS Do Better

  • Margieville Margieville (@Margieville) reported from Burnaby, British Columbia

    Over the past couple of days I've experienced the best & worst of customer service & support. @lululemon has killed it yet again with their planning for @SeaWheeze - great customer support. My experiece with my @telus webmail & @TELUSsupport has been quite the opposite.

  • RichardsonYVR ChristopheRichardson (@RichardsonYVR) reported from Vancouver, British Columbia

    Crazy ... Nonsensical ... arrived for non-life threatening but ‘E’ medical appointment referral AND @TELUS is DOWN ( again ) ... chaos ... interesting how we take technology for granted ...

  • StevenINK Steven Schelling (@StevenINK) reported from Vancouver, British Columbia

    @gazzer49 @TELUSsupport @TELUS I’ve given up, Gary. Moving to a Gmail server and maybe changing my home service.

  • scuttlebuttdad Scott Stevens (@scuttlebuttdad) reported from Delta, British Columbia

    @telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.

  • AmyMaree90 Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    @timberFox1123 I'm with Telus and having the same issue. I can't even run a speed test with the Telus app cause the internet capability is apparently non-existent.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Takurua2 Takurua (@Takurua2) reported

    @tkhereandthere @steeletalk @TELUS The problem with that feature is the number of gov & other employees working from home that use privacy settings for their numbers don’t come up on call display. I’m getting up to 4 spoofed number scam calls a day.

  • Takurua2 Takurua (@Takurua2) reported

    @tkhereandthere @steeletalk @TELUS I appreciate that. The bell voice mail service is so botched nothing often nothing will appear, then a week later I’ll have 4 messages & multiple missed urgent calls (doctors appointments etc) because my VM is filled.

  • ryanmcauliffe88 Ryan McAuliffe (@ryanmcauliffe88) reported

    @JuIia_Caesar I ordered an Apple Watch from Telus on the 15th. Haven't heard anything since the confirmation email of my purchase. Rude. Ive been with them since Clearnet in 2002.

  • SpencerTrinier Spencer (@SpencerTrinier) reported

    @freedomsupport I’m sick of you guys...@TELUS would never🙃

  • mwinter17 Mike Winter (@mwinter17) reported

    @NHL @telus @ShawDirect It's pretty bad given the year we had that you would still continue to charge your fans for hockey games. You really expect us to pay $200+ to watch hockey, given the amount of people out of work? #NHL #LEAFS #NoMoreBlackouts (at least for this season)

  • AlbertaGirl34 Lori Bauer🇨🇦🏒🥅 (@AlbertaGirl34) reported

    Holy **** I got through to a Telus Operator without waiting................. it's a miracle !!!!!!

  • The1TrueBioWolf BɪᴏWᴏʟғ (@The1TrueBioWolf) reported

    @VancityReynolds @Mintmobile You really want to stir the **** pot? Bring Mint to Canada where we could enjoy dependable service. Currently were stuck under the tyrannical douchebag thumbs of the CRTC and the big three, Rogers Wireless, Bell Mobility, and Telus Mobility) and it sucks bud.

  • ShawnWebster13 Shawn Webster (@ShawnWebster13) reported

    @luvmynucks @TekSavvyBuzz @Bell As a former Telus customer, Telus are not decent people.

  • auxonic Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”

  • calgarian24 calgarian (@calgarian24) reported

    @barbcarra @gccarra Hey Mr councillor we have lot of issues with internet in older part of ward9 and also very few parts of ward 9 has fiber. Telus has put in fiber in lot of older communities in Calgary why is ward9 left ? Why can’t we have Telus fiber in our area?