Telus Outage Report in Richmond, British Columbia
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (46%)
-
Phone (28%)
-
Wi-fi (10%)
-
TV (6%)
-
E-mail (5%)
-
Total Blackout (4%)
Live Outage Map Near Richmond, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, Richmond and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Total Blackout | |
| Vancouver |
Internet | |
| Vancouver |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
-
Rob Bahd
(@robbahd) reported
from
Delta, British Columbia
@RobShaw_BC @VaughnPalmer @TELUS So these call center agents are Telus employees? Adding agents to answer over a million calls is not going to solve the problem. A supplementary online system would have helped.
-
b ran out of time
(@bh_) reported
from
Mount Pleasant, British Columbia
Rogers, Telus, Bell was too many. I think we should all just stop doing business with Bell. They’re already weakened. If we can get Rogers, Telus, Bell down to 2 then that just seems like a better amount to me.
-
Patrick C. Lalonde
(@ProfLalonde) reported
from
New Westminster, British Columbia
@reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating
-
Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@richardzussman @TELUS couldn’t organize its way out of one car parade. A truly horrid company. It’s no wonder this clown show was a failure. The govt should’ve known how bad Telus was before allowing them to undertake the task. It’s no wonder it failed. Relying on Telus is abysmal organization
-
BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.
-
Kristy J.
(@kristygilljames) reported
from
North Vancouver, British Columbia
MST time? 7:48 in YVR-8:48 MST? @TELUSsupport your website say’s 9pm MST voicemail said you’re closed. (Called earlier &got estimated 90min wait time) However... I may be wrong with the times? Being charged for ADT and @telus SmartHome-need help sorting out please!
-
Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy
-
Vik Saggu
(@VancitySaggu) reported
from
Burnaby, British Columbia
@FlossYourTooth Wtf what’s this on Telus?
-
BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
It’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.
-
Matt Colangelo
(@mattcolangelo) reported
from
Burnaby, British Columbia
@telus our internet speed has been operating like it’s 1998. You have put us 23 years into the past. We have called your disgraceful support 4 times and have waited on hold for close to 5 hours only to receive support from humans with no solution. When are you going to fix it?
-
BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.
-
Patty Friesen
(@FriesenPatty) reported
from
Richmond, British Columbia
@TELUSsupport I just got off the phone with one of your techs and he informed he couldn’t help me install my telus email in my new IMac desktop. I keep getting error messages with my telus account but it’s an Apple problem? How am I supposed to get my email then??
-
BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
-
Nicholas John Ellan
(@njfavengers) reported
from
Burnaby, British Columbia
Hey @Translink it's way past time we got indigenous place names going on some of these SkyTrain stations. Like Patterson? Braid? "Main St Science World"??? A) it's the Telus World of Science these days B) we don't need you to tell us it's on main st C) **** colonialism in the ear
-
David Schreck
(@StrategicThghts) reported
from
North Vancouver, British Columbia
@TELUSsupport I have a Google email account and I don’t want another one. How do I stop nuisance text messages from TELUS about switching my TELUS email (which I never use).
-
BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.
-
BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.
-
mea70
(@doppelganger70) reported
from
North Vancouver, British Columbia
Is #Telus internet down in North Vancouver/Capilano area or is it just me? @TELUSsupport #PureFibre #NorthVan
-
Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@Bzubyk We all know it’s drivel damage control written by a PR hack. What it didn’t say was how they were going to remedy to situation. Probably because that cost $ & everyone knows @Telus is loathe to spend $ on much but virtue signalling PR campaigns.
-
Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@casper5803 @richardzussman @TELUS where are they getting these agents so quickly? Great if they actually can, however, the reality remains where are they getting them & why werent they deployed yesterday when it became obvious their ineptitude was creating huge issues?
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Brent Robinson 🇺🇦
(@Okotokslawyer) reported
@GraemePerrow I have a Telus Pik box because i have Telus internet and a lot of it is crap but the TSN app and the NLL games on it have been rock solid this season. And I’ve only had to login once.
-
Cookie Monster's Ex
(@UrGirlSaigon) reported
I recommend NEVER to go with @TELUS @TELUSsupport as your cell provider. I been with them since they were clearnet (almost 20 years) yet they’re increasingly terrible! Not only do they charge customers fee to make credit card payments but they threaten to cut your line CONSTANTLY
-
🇨🇦 🇺🇦 @204queen0574 🇬🇧 🇨🇦
(@204queen0574) reported
@TheEngrumpled Telus is dead to me. Horrible company, horrible service. Having less competition will not make these companies charge less. I don't even know if Rogers offers cable in Manitoba, FFS.
-
PR PRO
(@profmrkgpr) reported
I don't care if @Rogers and #Shaw have merged. I would never go with them. I will always stay with @TELUS! Sorry to say but their system sucks I just remember when there was an earthquake or a power outage Telus always worked, the other ones didn't.
-
bryson
(@Bryson_M) reported
@Cory_Boehm @BenKlass @CanadaPIAC The way to successfully accomplish this would be to expropriate the Bell-Telus wired and wireless networks. Building a new network would take too long and would be vulnerable to sabotage by less enthusiastic governments.
-
🇨🇦 🇺🇦 @204queen0574 🇬🇧 🇨🇦
(@204queen0574) reported
@MarstonHouseLS I will not use Telus ever again. Very bad experience and they charged me insane amounts of money when I ported my number over to a new provider. Over $500 when my contract had less than one month remaining on it.
-
Jack
(@jerryspez) reported
@m80574627 @CityNewsTO I mean...Telus is just as bad. That's kind of the whole point. We're ruled by a telecom cartel.
-
carl satan
(@muribellum) reported
@IDidTheIggy pfft tell them I will cut down every telus tower in the country
-
David Gibson 🇨🇦🇷🇼
(@DavidGibson604) reported
Telus Internet & TV service in western Kitsilano has been messed up since at least 1730h. Web access has been painfully slow. TV has gone blank twice, and had to be reset. And Ottawa just approved another merger! GRRRR!
-
Phil Whelan 👾🇨🇦🏴🦕🚀👽
(@philwhln) reported
@StevenMorneault @DriveTeslaca Koodo (Telus) and have seen very weak signal a few times recently. Plus with car.