Telus Outage Report in New Westminster, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 21: Problems at Telus
Telus is having issues since 07:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near New Westminster, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Port Coquitlam, Richmond, Surrey, Coquitlam, Burnaby, North Vancouver, Delta, Coquitlam, Langley and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Coquitlam |
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| Vancouver |
Internet | |
| Port Coquitlam |
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| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Richmond |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Andrew Ferguson
(@warandpeace) reported
from
Vancouver, British Columbia
@MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯
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DaleCadeau
(@DaleCadeau) reported
from
Delta, British Columbia
@richardzussman As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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gabrielle
(@realgabeangel) reported
from
Richmond, British Columbia
@FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Epic fail today @TELUSsupport @TELUS. Not only did my appointment for today get bungled but now your agents can’t even schedule a new one. This is horrible customer service. A lesson in how not to handle customers.
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HODLouly
(@Maria_here) reported
from
Burnaby, British Columbia
@theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold
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Dyhia Belhabib
(@dyhiapadilla) reported
from
North Vancouver, British Columbia
When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?
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Asim Maple
(@asim_maple) reported
from
Surrey, British Columbia
@TELUS @TELUSsupport what's the best contact to call to cancel the new telus tv connection I took couple of days back. Never experienced such worst slowest service ever
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Jason Michael
(@JayGarfs) reported
from
Richmond, British Columbia
@TELUS @TELUSsupport #piktv #telusplus can you please fix telus+ this is getting ridiculous
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DaleCadeau
(@DaleCadeau) reported
from
Delta, British Columbia
@DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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John Reid
(@johnb45_reid) reported
from
Coquitlam, British Columbia
Telus I sent you a message but Twitter has a problem. It keeps saying we are trying to verify you and then it can't. Is this how big money talks?
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John Reid
(@johnb45_reid) reported
from
Coquitlam, British Columbia
Telus support. I have tried but since you control my phone you can make it look like I am not replying. I already know that you control most of what I see and do. When I look at a site and can go get a coffee before it opens makes me very suspicious about your intentions.
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DaleCadeau
(@DaleCadeau) reported
from
Delta, British Columbia
@GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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VWbugNuT
(@Ryansisson7) reported
from
Pitt Meadows, British Columbia
@TELUS The call-back service doesn't even call my phone it goes directly to my voicemail. What can you do about this disservice to your customers who can only wait on hold an hour to speak with a representative?
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Nathan Sheng
(@2022inYVR_CA) reported
from
Richmond, British Columbia
@Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…
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John Reid
(@johnb45_reid) reported
from
Coquitlam, British Columbia
Why is it that telus doesn't know what it's doing. I pay money to block my phone going out to the internet, except using my own wifi. Then I get repeated emails, texts to connect to telus internet. I guess they just pocket the money as a bonus for themselves. Fix your problem.
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Cheryl B. 🇨🇦
(@CherylPrior1) reported
from
Langley, British Columbia
@pnwkate @NatalieLanovill @TELUS Shaw never gives me any trouble, great customer service.
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MelanieSerre
(@thatmelanielynn) reported
from
Vancouver, British Columbia
@TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!
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Vancouver Owls™️
(@Vancouverowls) reported
from
Vancouver, British Columbia
@WhitecapsFC Telus a company known for terrible customer service and whitecaps known for the exact same thing,a match made in heaven
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Why can’t I access my account @TELUSsupport? Broken links, can’t view/manage my account - this is not how you treat customers @TELUS.
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VWbugNuT
(@Ryansisson7) reported
from
Surrey, British Columbia
@TELUS How many times do I have to say NO to your co stant barrage of phone calls about switching my service? YOU ARE HARRASING ME. I'm not giving any info to the call center that for all I know is the same call center full of CRA scammer callers. TAKE NO FOR AN ANSWER!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Retswerb Rolyat
(@RRolyat) reported
@kirst_alyssa @TELUS Canadian service providers are garbage
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(DaddyG) 🇺🇦
(@daddyg6745) reported
@kirst_alyssa @TELUS I usually hang up and call again. The person you were dealing with is lazy. I have two brand new phones. 80 gb and I pay 160 a month. You also have to go at the right time. (Black Friday, Boxing Day) to get the best of the best
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Seefy
(@adaredia) reported
@kirst_alyssa @TELUS They have been awful this year. Seems like their hands are tied a bit more at loyalty, but worse, they made promises that were not kept. 6 months after my renewal, I'm still having billing issues. Went to Escalation, and there now appears to be a competent set of eyes on the file
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Kirsten Alyssa 🪴🤍
(@kirst_alyssa) reported
Can’t wait to go into @TELUS today to cancel their services.
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stineredman123@gmail.com
(@stineredman123) reported
@TELUSsupport Went camping in ON and was charged a $70 roaming fee due to there being a US tower across the lake - I had no idea my Roaming was on. I called Telus to ask for a credit, they refused. I can't believe they are making me pay the charge! Very bad customer service!
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Johnny67531
(@johnny67531) reported
@MikeJOfficial85 Telus has given me a discount everytime I called. Rogers has cut service with no explanation 3 times. Bell....well Bell...is Bell..
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Kuhunamuck
(@Kuhunamuck) reported
@kirst_alyssa @TELUS I switched to Shaw in February, definitely saves me money, the only thing I will say though is their coverage isn’t great. You lose service in places driving to Edmonton.
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Paulo
(@paulobrilh64) reported
from
Stewiacke, Nova Scotia
@kirst_alyssa @TELUS We switched from Rogers to telus as our bill dropped by $40 for two phones and from sharing 5gig to 30gig ..never got a call or offer from Rogers untill they must jave got wind that we were switching suddenly started getting calls ....sounds like they are all the same.
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Greg H
(@GeeFunkGreg) reported
@kirst_alyssa @TELUS If you are with Telus and want to save a few bucks then you need to look into Koodo. You won't get super fast speeds but I don't find that to be a problem at all. Perhaps you live stream often and require 5G though? I changed 2 years ago - no problems.
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FrEmpireAA
(@frempireak) reported
If you are thinking about changing your mobility to @TELUS @TELUSsupport the wait time to speak to an agent is 1 hour they don’t even offer a call back and when you do get an thru they don’t help talk over you cut you off and say we will escalate your call and hang up on you