Telus

Telus Outage Report in New Westminster, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in New Westminster come from postal codes V3L.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in New Westminster, British Columbia 03/28/2026 22:45

March 28: Problems at Telus

Telus is having issues since 05:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (23%)

    Phone (23%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: North Vancouver, Vancouver, Langley, Surrey, Coquitlam, Burnaby, Coquitlam, New Westminster, Pitt Meadows, Richmond and Port Moody.

Loading map, please wait...
City Problem Type Report Time
CanadaLangley Internet
CanadaNorth Vancouver Internet
CanadaVancouver Total Blackout
CanadaLangley Internet
CanadaVancouver Internet
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @keithbaldrey If youve ever had to deal with @Telus you’d know this fiasco is par for the course. On a good day Telus is in a tight battle for one of the worst customer service, unresponsive, bureaucratic co’s in the country, on a bad day you get what happened.

  • hornscallywag Lori Foster (@hornscallywag) reported from West End, British Columbia

    Telus sucks so hard their movies to their programing!!!!! They charge so much during a pandemic and keep young their price need more choice in Canada than this ****!

  • randomdh Don Hoglund (@randomdh) reported from Surrey, British Columbia

    Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

  • mmgreid Mark the Teacher (@mmgreid) reported from Vancouver, British Columbia

    @CBCStephenQuinn just last week I had another awful call with @TELUS over the the 50% hike in my monthly home services bill. Loyalty discounts just don’t exist in the #telecom sector and they REALLY should.

  • robbahd Rob Bahd (@robbahd) reported from Delta, British Columbia

    @RobShaw_BC @VaughnPalmer @TELUS So these call center agents are Telus employees? Adding agents to answer over a million calls is not going to solve the problem. A supplementary online system would have helped.

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy

  • hornscallywag Lori Foster (@hornscallywag) reported from West End, British Columbia

    **** Telus money grubbing ********!!!!

  • kristygilljames Kristy J. (@kristygilljames) reported from North Vancouver, British Columbia

    MST time? 7:48 in YVR-8:48 MST? @TELUSsupport your website say’s 9pm MST voicemail said you’re closed. (Called earlier &got estimated 90min wait time) However... I may be wrong with the times? Being charged for ADT and @telus SmartHome-need help sorting out please!

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @casper5803 @richardzussman @TELUS where are they getting these agents so quickly? Great if they actually can, however, the reality remains where are they getting them & why werent they deployed yesterday when it became obvious their ineptitude was creating huge issues?

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @richardzussman @TELUS couldn’t organize its way out of one car parade. A truly horrid company. It’s no wonder this clown show was a failure. The govt should’ve known how bad Telus was before allowing them to undertake the task. It’s no wonder it failed. Relying on Telus is abysmal organization

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @keithbaldrey Good for @Telus to remedy the issue with the call centres and finding ppl to man the phones. Just curious why Telus can’t respond to actual customer concerns that quickly & remedy issues that arise. Funny how that works.

  • rxstephanie Stephanie Hahn (@rxstephanie) reported from Vancouver, British Columbia

    @steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh

  • StrategicThghts David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia

    @TELUSsupport I have a Google email account and I don’t want another one. How do I stop nuisance text messages from TELUS about switching my TELUS email (which I never use).

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @PaulDoroshenko Except @Telus is far from an expert at much of anything. Their reputation is horrid at most everything. Even their own employees acknowledge how bad they are.

  • sapessi Stefano Buliani (@sapessi) reported from Vancouver, British Columbia

    I get that there's a new version of the Pik TV app for Android and you are excited for the to update, @TELUS. But unless it's absolutely necessary, forcing me to upgrade or quit when I launch the app is the worst experience!

  • VancitySaggu Vik Saggu (@VancitySaggu) reported from Burnaby, British Columbia

    @FlossYourTooth Wtf what’s this on Telus?

  • apukwa Scott M. (@apukwa) reported from Coquitlam, British Columbia

    Next stage of working with @Telus: 1) phone call, told to go to store 2) store says they can't help me but they can sell be a SIM card, call this number 3) called that number, told they can only fill out a form for things to be activated in 5 days, my SIM is useless

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @Bzubyk We all know it’s drivel damage control written by a PR hack. What it didn’t say was how they were going to remedy to situation. Probably because that cost $ & everyone knows @Telus is loathe to spend $ on much but virtue signalling PR campaigns.

  • CiaraHempseed Ciara Hempseed (@CiaraHempseed) reported from Vancouver, British Columbia

    I’m just far too exhausted. I’ve exhausted every option other than going to Er st Paul’s And it’s just blah The doctor on Telus health app felt all bad last night

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • bijboutique Diana Clark (@bijboutique) reported

    @TELUS Your support forum is a joke. U have customers poised to answer questions from other customers.They can’t give me an account number because they don’t work for public mobile.Instead they make rude comments and post pictures of furniture instruction manuals. It’s a waste of time

  • PathwayPlan Plan With Pathway (@PathwayPlan) reported

    Currently we are experiencing a problem with our @TELUS VoIP telephone system. Only our local number is effected and our Toll-Free number still works. If you need to call us, email us for our Toll Free number. I am confident @TELUSsupport will work to address this outage quickly.

  • joshgosse Josh van Goossen (@joshgosse) reported

    @ryansdwilson Pretty sure Telus is moving to like $16/day. Glad to never pay for roaming again now that I’ve found Airalo

  • lenny_squiggy Lenny&Squiggy 🇨🇦🐈🐈 (@lenny_squiggy) reported

    @JaneFairfax13 Telus has been buying out dozens of health tech companies for decades.They buy the companies to acquire their customers often dispensing of some damn fine tech along the way. Loblaws/Weston are following suit. …truly surprised this hasn’t reached the anti competition police yet

  • BakerPotparty Chris Baker (@BakerPotparty) reported

    @CBCNews Hmm… article says Telus and Bell are both raising roaming fees by the same amount ($1/day) at the same time (one day apart). Seems like “the fix” is in! How can the @CRTCeng let this happen? Isn’t corporate collusion a crime? #PriceFixing

  • _kkayodee_ KayodeT (@_kkayodee_) reported

    I think we got the Emergency tests @TELUS in @Alberta

  • John93559320 John (@John93559320) reported

    This is why you never travel with a telus/bell plans. They are outrageous. They send you a text saying you are out of the country and then charge you to read it. They are crooks. Get a local phone plan and sim card. I pay $16 a month in mexico w/4g calls and texts to Canada incl

  • GamblingAvenge1 Gambling Avenger (@GamblingAvenge1) reported

    @PehPeh75 Rogers has the rights to 90 percent of the league via the RSNs with TSN carrying most of the rest through their ESPN prime time baseball schedule. Apple and MLB Network have games too but last checked, MLB Network is only available through Rogers cable and not Telus or Shaw.

  • bwenthesizzler Bwenizard Flemizard the Fifth. (@bwenthesizzler) reported

    In other news, Danielle Smith and her cronies sign a deal with Telus so they get $1 per person in Alberta whenever an emergency alert goes out. #EmergencyAlertAlberta

  • alexandra_kk94 Alexandra (@alexandra_kk94) reported

    @JaneFairfax13 Honestly I really like using Telus Health. If I need something small like a prescription or lab work I can book a video call. Saves the trouble of overcrowded walk ins or a month for a doc visit. Our Alberta health care covers it!