Telus outages and service status in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Port Moody, Burnaby, Richmond, Anmore, Surrey, and North Vancouver.

City	Problem Type	Report Time
Vancouver	Internet	16 hours ago
Vancouver	Internet	16 hours ago
Vancouver	Total Blackout	19 hours ago
Vancouver	Total Blackout	20 hours ago
Vancouver	Internet	20 hours ago
Vancouver	Total Blackout	1 day ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  BdblE (@MsYouDoYou) reported 18 seconds ago from Burnaby, British Columbia

  @PaulthePedalist We had to ditch Telus for Shaw and so far, it’s good. Their service is better.

• 
  kamil is still working on his summer *** (@K_Somaratne) reported 1 minute ago from West End, British Columbia

  @sammymarie Also looking to switch! I was with Telus and my bill went from $65 to $145 after the two yr contract ended. I called them and maanged to get it down to $108 but going to call again and see if I can get it down lower

• 
  Ameer Z. (@1RovingNomad) reported 6 minutes ago from North Vancouver, British Columbia

  Worst telecommunications company in the world >>> @Rogers and Canada has one of the world's highest telecom rates.....and no competition you basically have two to choose from and more often than not Telus is not the choice (for some reason)

• 
  Dharni D (@dharnid) reported 12 minutes ago from Surrey, British Columbia

  @TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 14 minutes ago from Vancouver, British Columbia

  Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

• 
  Lori Foster (@hornscallywag) reported 19 minutes ago from West End, British Columbia

  **** Telus money grubbing ********!!!!

• 
  Ross Derewianko (@PingRD) reported 20 minutes ago from Vancouver, British Columbia

  So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...

• 
  HODLouly (@Maria_here) reported 28 minutes ago from Burnaby, British Columbia

  @theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold

• 
  Cam Cavers FKA Cam Cabers (@camcavers) reported 35 minutes ago from Vancouver, British Columbia

  @infil00p I think they fixed it late evening, but I’m not sure; wife and I are on Telus and I actually just finished moving both my kids’ phones from Speakout (which uses Rogers network) to Public prepaid sims, which is obviously Telus as it was bought out in 2016.

• 
  Dyhia Belhabib (@dyhiapadilla) reported 36 minutes ago from North Vancouver, British Columbia

  When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?

• 
  Nicky Bullets (@nbrosef) reported 37 minutes ago from Vancouver, British Columbia

  @BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV 📺 be never had complaints about your internet just watch the upselling. Bloodsuckers all of them so.

• 
  Prince (@ImJustPrinceA) reported 37 minutes ago from Port Moody, British Columbia

  I hope Telus goes bankrupt. They call me the day I’m moving to tell me “we can’t provide services until Nov 8.” What ******** am I supposed to do for 2 weeks with no internet? Worst part is they knew it needed to be postponed a week ago. They just didn’t say anything.

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 38 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  VWbugNuT (@Ryansisson7) reported 38 minutes ago from Pitt Meadows, British Columbia

  @TELUS The call-back service doesn't even call my phone it goes directly to my voicemail. What can you do about this disservice to your customers who can only wait on hold an hour to speak with a representative?

• 
  Langley (@Test123Do) reported 45 minutes ago from Vancouver, British Columbia

  @TELUSsupport @TELUS #customersupport Is Telus shutdown? There is no customer rep to pick up customers calls to get cell phone support. My God! I disconnected phone after 2 hours

• 
  BdblE (@MsYouDoYou) reported 49 minutes ago from Burnaby, British Columbia

  @moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus

• 
  Anshu Arora (@yourbcagent) reported 51 minutes ago from Surrey, British Columbia

  @TELUS how come #CustomerService is sooooo horrible

• 
  Stephanie Hahn (@rxstephanie) reported 51 minutes ago from Vancouver, British Columbia

  @steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh

• 
  Vancouver Owls™️ (@Vancouverowls) reported 52 minutes ago from Vancouver, British Columbia

  @WhitecapsFC Telus a company known for terrible customer service and whitecaps known for the exact same thing,a match made in heaven

• 
  Dave Pasin (@dave_pasin) reported 58 minutes ago from Vancouver, British Columbia

  @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marv Brown (@grizbro) reported 3 minutes ago

  @TELUSsupport thank you Telus for zero help on my technical issues. Almost 3 hours in hold. Talked to rep. He took my number in case of disconnection. Lost call no call back. I hate Telus. Looking for alternative. Internet, phone, tv. Telus hates customers.

• 
  Sally (@sadforcanadians) reported 4 minutes ago

  @Cat4714 @Martyupnorth @Bell Telus is worse. Hubby was paying over $100. Had a special for seniors we could get for US/Mex calling. Down to $45/mo but on phone for over 1 hour. I'm sure call was to india celebrating daliwall in background. Painful

• 
  Alex Maclean (@canmaclean42) reported 8 minutes ago

  @TaraArmstrongBC The bean counters and Wildfire operations are married but sleep in different rooms. The ministry is actually one of the poorer agencies of the government and sort of like the US marines there is rarely all the equipment and personell one wants but generally people are gung ho and will always make do. There are some internal skirmishes and rivalries like contract vs ministry firefighters, or between crews but generally it's friendly and all in all BC has one of the most professional and world class wildfire suppression systems. I can say that because I've been doing it for 10 years and have worked with firefighters from a dozen countries and half the provinces and territories. When it comes to finances it's a different world. For example some idiot thought it would be a great idea for Telus (the phone company) to do the ministries payroll, a universally hated arrangement by crews. After all on a slow year there are a thousand firefighters sitting around on base or doing make work projects on the governments dime. Why bother with additional funding, it doesn't buy votes. On a hot year one does what can be done with resources available until a state of emergency is declared and then the money rolls in and the millions flow. Probably costing considerably more than if sufficient crews and equipment were allocated in the first place. I'm not in management but the solution is probably in training and maintaining an additional 1000 ministry firefighters, expansion of the Para program, a few additional air assets and properly funding the type 2 and type 3 contract resources instead of a chronic loss of professional firefighters leaving the profession because there is no work or incentive to stay on a slow year. On a forest management perspective perhaps allowing green belts (natural fire breaks) to grow instead of spraying glyphosate (dries out the forest) for profit, or hiring enough Rangers to police the logging companies to get them to actually stay in line and manage the forests the way they pretend they do. Current logging practice drops water tables. But that's a conversation nobody wants to have

• 
  C Lo aka Vandal Savage (@intrikitt) reported 8 minutes ago

  @TELUS @TELUSsupport Janal from "loyalty" tells me I cannot get a credit, even though Mariam from the previous department was able to... You tell me I can't speak to a manager.. So in essence wasted my ENTIRE GOTDAMN TIME. I will be escalating this to the BBB cause this is the WORST cx experience.

• 
  Edmonton Lilly (@BabyGirlWife) reported 10 minutes ago

  @TELUS @TELUSsupport Your customer service sucks. You came in UNIVITED and upgraded us to fiberoptics. Which is causing PROPERTY DAMAGE!!!! But your AI DOESE NOT HAVE A WAY TO RESOLVE PROPERTY DAMAGE! THERE IS A ******* SINKHOLE AROUND YOUR POST!!!! #propertydamage

• 
  Steph's Coping Strategies (@Strigah_steph) reported 11 minutes ago

  @Lidsville @Rogers This sounds like when I was being called by Telus for months about their security service. I kept asking to be taken off the list, they kept calling. Telecoms are evil

• 
  Bubba the Dog. (@eltigrethetiger) reported 15 minutes ago

  @NickPenaAlvarez @Rogers @TELUS Don't do it! Trust me. This was a criminal act. Telus has even worse service

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 18 minutes ago

  TELUS deployed a voice AI agent to call new home internet customers in their first 90 days. Not to resolve a problem. Not because the customer called in. Just to check in. Result: customers who got that AI welcome call were less than half as likely to cancel within 30 days. That's proactive retention — and it completely inverts how most contact center AI is deployed. The standard mental model: AI handles inbound. Saves cost. Deflects calls. Reduces headcount. TELUS ran the opposite play. Outbound. Proactive. AI-initiated. And the economics are brutal in a good way. Every churn prevented is worth months of subscription revenue. Voice AI at scale means you can make that call to every single new customer — not the top 10% who triggered a risk score. Gartner projects $80 billion in contact center labor costs cut by AI this year. 88% of contact centers now run some form of AI. But 75% haven't operationalized it. They have tools. They don't have outcomes. The difference between TELUS and the 75%: TELUS defined the outcome first (reduce 30-day churn), then designed the intervention (proactive welcome call), then measured it. Proactive > reactive. Always. In contact centers and everywhere else. This is what the call center AI conversation is missing. Everyone's chasing deflection rates. The real money is in the outbound plays nobody's running yet.

• 
  va1slyfalcon (@va1slyfalcon) reported 19 minutes ago

  @JustMeJamie64 @Rogers Roger's, Bell , telus have a strong hold over Canadians and communication . People do not realize how absolutely aporant the service in Canada is . Disgusting

• 
  Just Bored (@Breakin_Normal) reported 20 minutes ago

  @JustMeJamie64 @Rogers I keep getting calls from Roger’s, Telus and bell and most times you can barely hear them from all the background noise. You can tell they are not in Canada so usually I just act like I can’t hear them and hang up. Not like I want to sign up to new service like that.