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Telus

Telus outages and service status in New Westminster, British Columbia

Why is my Telus service not working?

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The latest reports from users having issues in New Westminster come from postal codes V3L .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 49% Internet (49%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, Langley, New Westminster, Vancouver, North Vancouver, Richmond, Coquitlam, Burnaby, Coquitlam, and Pitt Meadows.

CityProblem TypeReport Time
Surrey Internet 5 hours ago
Langley Phone 5 hours ago
Langley Internet 19 hours ago
Surrey Internet 1 day ago
Surrey Internet 2 days ago
New Westminster Phone 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • Michael86286849
    Michael C (@Michael86286849) reported from North Vancouver, British Columbia

    Telus sucks

  • CoachDhillon
    Jessy (@CoachDhillon) reported from Vancouver, British Columbia

    Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Literally actually can’t believe that @TELUS is doing less than bare minimum right now to support customers in this crisis. Literally every other provider is waiving cell phone data overages and you’re like “we know you can’t travel so we are waiving roaming fees”. Do better.

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @CommonSenseSoc @TELUSsupport @CRTCeng It’s $32 to add 2gb. The TELUS wifi at home is so bad we’ve had to use data with everyone trapped here and now we’ve got 2gb for 20 days.

  • TomGautreau
    Thomas Gautreau (@TomGautreau) reported from Vancouver, British Columbia

    Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

  • NatalieLanovill
    Natalie Lanoville 🇨🇦 🌱 (@NatalieLanovill) reported from Vancouver, British Columbia

    @EvaSiu21 @mtnbvan No way am I cancelling my account with @Telus... the other service providers are GARBAGE. But I DO care about the 5G issue and I bet a lot of other customers do too.

  • jajawoot
    Janice Abbott (@jajawoot) reported from Vancouver, British Columbia

    Hey @TELUS We @FreeOfViolence need 65 phones for a facility for folx who are recovering from #COVIDー19. Refurbished is cool, just need to be able to contact family & friends for comfort as will be in isolation, & will make contacting staff easier, if they need help.

  • jajawoot
    Janice Abbott (@jajawoot) reported from Vancouver, British Columbia

    Hey @TELUS We need 60 phones for a temporary facility for folx who are Recovering from COVID. Refurbished is fine, they just need to be able to contact families and friends for comfort (they will be in isolation), and staff if they need help. 🙏

  • MikeKlassen
    Mike Klassen (@MikeKlassen) reported from Vancouver, British Columbia

    So my wife and I were speaking about the fact we turned down multiple requests by @TELUS reps to connect our home with fiber optic “for free” 😒 Their doubling down on Huawei tech this week makes me think we made the right call.

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.

  • cameronmaltby
    Cameron Maltby (@cameronmaltby) reported from North Vancouver, British Columbia

    @WayneFougere I got Bluecurve and got the deal, even as an existing customer. Shaw has been reliable for my tv and internet for years. I had TELUS Internet when I first moved back to Vancouver and found it unreliable. Haven’t had any problems with Shaw.

  • TallPaulsLife
    Tall Paul 'Mr Vancouver' (@TallPaulsLife) reported from Surrey, British Columbia

    Well @TELUS once again your service is sub par on so many level

  • ACmusic_10
    Andrew Christopher (@ACmusic_10) reported from Surrey, British Columbia

    @DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

  • Marcrakee
    Marcrake (@Marcrakee) reported from Burnaby, British Columbia

    @TELUS Roses are red Violets are blue My internet is down Can't work at all

  • KDRuslie
    KDRuslie (@KDRuslie) reported from Richmond, British Columbia

    @TELUSsupport hi there. I tried to call telus support re. our home bill for March 2020. We have special discount for 1 year agreement, yet it didnt show in March bill. Pls contact me. Thanks

  • iheartgudrun
    Patrick Tubajon (@iheartgudrun) reported from Richmond, British Columbia

    @TELUS you need better customer service to keep your customers

  • Marcrakee
    Marcrake (@Marcrakee) reported from Burnaby, British Columbia

    @TELUS Roses are red Roses are blue My internet is down Can't work at all

  • G_ABALI_S
    ABALI (@G_ABALI_S) reported from Vancouver, British Columbia

    I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

  • troysweather
    Troy Weatherly (@troysweather) reported from Delta, British Columbia

    @TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.

  • AlbertLuk888
    Albert Luk 陸 偉 明 (@AlbertLuk888) reported from Richmond, British Columbia

    @JustinTrudeau @bcpremier Please ask the corporates help out like Shaw/Telus internet bills and cell phone bills. Icbc insurance and home insurance that goes over thousands dollars. No bills until the CV19 is over. We trying to use our savings on foods and rent/mortgage.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • drsarveemoosavi
    Sarvee Moosavi MD, FRCPC (@drsarveemoosavi) reported

    WTH @TELUS @TELUSsupport I can’t call my patients, because I have no service! How am I supposed to carry through my day if I can’t call my patients?

  • EBCArtWork
    EBCArtWork - Maybe Commissions? (@EBCArtWork) reported

    Huh. Looks like a lot of Telus customers are having a 'service/data was turned off by your operator' message. I also can't log into my Telus account right now. Yo, @TELUS, s'going on?

  • DreyDreydesigns
    Drey (@DreyDreydesigns) reported

    Hey @TELUS The smart hub is no longer worth anything. Service is throttled, unreliable and need to upgrade! #starlink is where I’m going.

  • undomesticgirl
    Kristy S (@undomesticgirl) reported

    @TELUS is mobility service down in central Alberta? I have no service and neither does my husband.

  • catester
    Cate Eales ☕ (@catester) reported

    @TELUS No voice service on my cellphone in #kelowna, and can't login to My Telus. Is there an known outage?

  • SARSCOV02
    CCP🤮 (@SARSCOV02) reported

    @TELUS I have no mobility service on my cellphone. Can’t make calls and work. You have to pay my mobile bill now…

  • depoisdacurva
    Kaka 🇨🇦 (@depoisdacurva) reported

    @notthatkristen @TELUS Yep. No service right now on my mobile

  • JodieEmery
    Jodie Emery (@JodieEmery) reported

    @downdetectorca Cell service signal disappeared and my phone is “Searching” with no success for my Telus connection. My Telus home Wi-Fi is working though.

  • netkid23
    Netkid (@netkid23) reported

    @EBCArtWork @TELUS Bell network too. Must be widespread

  • jamthefed
    Joe Martin (@jamthefed) reported

    @notthatkristen @TELUS Yep just looked it up and there seems to be a network wide issue. Unless it's just our phones lol