Telus Outage Report in New Westminster, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (25%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near New Westminster, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, Coquitlam, Delta, Coquitlam, Surrey, Langley, Port Coquitlam, Richmond, North Vancouver and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Phone | |
| Vancouver |
Internet | |
| Vancouver |
||
| Burnaby |
Wi-fi | |
| Burnaby |
Internet | |
| Coquitlam |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@PaulDoroshenko Except @Telus is far from an expert at much of anything. Their reputation is horrid at most everything. Even their own employees acknowledge how bad they are.
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Don Hoglund
(@randomdh) reported
from
Surrey, British Columbia
Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.
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Stefano Buliani
(@sapessi) reported
from
Vancouver, British Columbia
I get that there's a new version of the Pik TV app for Android and you are excited for the to update, @TELUS. But unless it's absolutely necessary, forcing me to upgrade or quit when I launch the app is the worst experience!
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@keithbaldrey Good for @Telus to remedy the issue with the call centres and finding ppl to man the phones. Just curious why Telus can’t respond to actual customer concerns that quickly & remedy issues that arise. Funny how that works.
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David Schreck
(@StrategicThghts) reported
from
North Vancouver, British Columbia
@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
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aanshik1
(@Aanshik1) reported
from
Vancouver, British Columbia
@TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.
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C.R. Martel, Esq.
(@PickledGingerBC) reported
from
Coquitlam, British Columbia
@CALCocoReads You should still have 911 access... phones are designed to hop on to any network it can pick up to place an emergency call, even if you have no SIM card... just means that Rogers/Fido customers would hop in to Telus/Bell to make the call.
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SGC Dream a little. Dream a lot.
(@SamGorC) reported
from
Vancouver, British Columbia
I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?
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Emmanuel Naidoo
(@naidoo_emmanuel) reported
from
Burnaby, British Columbia
@Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService
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Lori Foster
(@hornscallywag) reported
from
West End, British Columbia
Telus sucks so hard their movies to their programing!!!!! They charge so much during a pandemic and keep young their price need more choice in Canada than this ****!
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Ciara Hempseed
(@CiaraHempseed) reported
from
Vancouver, British Columbia
I’m just far too exhausted. I’ve exhausted every option other than going to Er st Paul’s And it’s just blah The doctor on Telus health app felt all bad last night
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Lori Foster
(@hornscallywag) reported
from
West End, British Columbia
**** Telus money grubbing ********!!!!
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Scott M.
(@apukwa) reported
from
Coquitlam, British Columbia
Next stage of working with @Telus: 1) phone call, told to go to store 2) store says they can't help me but they can sell be a SIM card, call this number 3) called that number, told they can only fill out a form for things to be activated in 5 days, my SIM is useless
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Stephanie Hahn
(@rxstephanie) reported
from
Vancouver, British Columbia
@steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus
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Marla Poirier
(@marlap2) reported
from
Surrey, British Columbia
@TELUS reception? it’s so bad in Newton BC my husband has 5 dropped business calls!!! Losing business! Thanks Telus.
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Mark the Teacher
(@mmgreid) reported
from
Vancouver, British Columbia
@CBCStephenQuinn just last week I had another awful call with @TELUS over the the 50% hike in my monthly home services bill. Loyalty discounts just don’t exist in the #telecom sector and they REALLY should.
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Patty Friesen
(@FriesenPatty) reported
from
Richmond, British Columbia
@RogersHelps Please piggyback your service to Bell or Telus STAT!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Alberta Winger
(@WingerAlberta) reported
@Hannah_Bananaz I guess the big question is how is @TELUS bad choices the responsibility of the taxpayer? They’ve been ****** their clients, I’m a Telus client, with obscene mobile rates for many years. They can pay for their own mistakes. Time to let the US telcos into the Cdn mkt.
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aaron lewis
(@aaronlewis1979) reported
@TELUS just switched over from shaw, not impressed with the wait time to talk to an agent on your website. already having television issues.
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turokosama
(@turokosama) reported
Hey @TELUS @TELUSsupport @telusmobility what happened to caller ID????? Whenever we get calls now it just shows the location. Brit. columbia or Ontario?!? You can’t see the number until you ignore the call and look in missed calls. FIX THIS !!! Soo annoying
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Double Dosed Dave
(@NotJustDave) reported
@ThomasHall17 @JustWatchMe14 @kim_siever I really don't get it. They whine endlessly about how untrustworthy government is, but never question corporations. We'll go on and on about how Telus and Shaw have garbage customer service, but never question that our communications infrastructure is privately owned.
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Sam
(@samburgerking) reported
My canadian unawareness has become so bad that any time i mention any product or brand i have to add "idk if thats a canadian thing or not" like how am i supposed to know you dont have telus but you do have ruffles????? Theyre both literally household names for me
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Loraine Fraser🇨🇦🇬🇧🇮🇪🇫🇷 🇦🇺
(@L_Geekhome) reported
@BlackBerry Just got a text from Telus Mobility advising as of Jan 4/22 my "device will no longer be functional and will not support voice, data, SMS and/or 911 services on any carrier network". Does #Blackberry have a workaround that the Telecomm's are not telling us about?
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domino n tristan n dad
(@DominoTristan) reported
@RachelNotley My Rural internet is abysmal … it’s 2021 .. there are times the @TELUS hub is so bogged down dialup (yes I am that old) would be better !!!
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tunkfunk
(@tunkfunk) reported
@TELUS Telus charged me for a 2nd number on a contract, which I called and tried to cancel. They kept saying they wouldn’t do it…”BUT they could cancel my current line at no cost (which is a business phone number). This was a 2 year contract @ 80/month. Essentially Telus cost me $1920.
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The Real Gordon Burton
(@GordonBurton) reported
@Martyupnorth_ "Telus" called me yesterday claiming I would be getting 40% off my landline/mobile/tv/internet bill for the next TWO years (because I was a loyal customer) AND that I would be receiving TWO of the latest iPhones. All I had to do was pay an $80 shipping fee upfront! @TELUS
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RodgerDodger
(@golfbum55) reported
@Hannah_Bananaz They knew this would be a problem but did it anyway. I left Telus because of this. Let them pay for their mistakes and open Canada up to US competition.