Telus Outage Report in New Westminster, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near New Westminster, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Langley, Surrey, Burnaby, Coquitlam, Coquitlam, Port Moody, Richmond, Delta, Port Coquitlam, North Vancouver and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Langley |
Phone | |
| Vancouver |
Phone | |
| Surrey |
||
| Burnaby |
Internet | |
| Vancouver |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Matt Colangelo
(@mattcolangelo) reported
from
Burnaby, British Columbia
@telus our internet speed has been operating like it’s 1998. You have put us 23 years into the past. We have called your disgraceful support 4 times and have waited on hold for close to 5 hours only to receive support from humans with no solution. When are you going to fix it?
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Kristy J.
(@kristygilljames) reported
from
North Vancouver, British Columbia
MST time? 7:48 in YVR-8:48 MST? @TELUSsupport your website say’s 9pm MST voicemail said you’re closed. (Called earlier &got estimated 90min wait time) However... I may be wrong with the times? Being charged for ADT and @telus SmartHome-need help sorting out please!
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Mark the Teacher
(@mmgreid) reported
from
Vancouver, British Columbia
@CBCStephenQuinn just last week I had another awful call with @TELUS over the the 50% hike in my monthly home services bill. Loyalty discounts just don’t exist in the #telecom sector and they REALLY should.
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Nicholas John Ellan
(@njfavengers) reported
from
Burnaby, British Columbia
Hey @Translink it's way past time we got indigenous place names going on some of these SkyTrain stations. Like Patterson? Braid? "Main St Science World"??? A) it's the Telus World of Science these days B) we don't need you to tell us it's on main st C) **** colonialism in the ear
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mea70
(@doppelganger70) reported
from
North Vancouver, British Columbia
Is #Telus internet down in North Vancouver/Capilano area or is it just me? @TELUSsupport #PureFibre #NorthVan
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John_D_Nguyen(one tru Anu RA)
(@JNcustoms) reported
from
Surrey, British Columbia
@TELUS your Surrey internet connection provider is compromised, filing a privacy breach lawsuit against you **** 3 times no I’ve raised the issue of my accounts bein hacked 3 times being hung up on 3 times you’ll feel my disapproval of unsecured services provided to public.
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David Schreck
(@StrategicThghts) reported
from
North Vancouver, British Columbia
@TELUSsupport I have a Google email account and I don’t want another one. How do I stop nuisance text messages from TELUS about switching my TELUS email (which I never use).
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Vik Saggu
(@VancitySaggu) reported
from
Burnaby, British Columbia
@FlossYourTooth Wtf what’s this on Telus?
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@richardzussman @TELUS couldn’t organize its way out of one car parade. A truly horrid company. It’s no wonder this clown show was a failure. The govt should’ve known how bad Telus was before allowing them to undertake the task. It’s no wonder it failed. Relying on Telus is abysmal organization
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@casper5803 @richardzussman @TELUS where are they getting these agents so quickly? Great if they actually can, however, the reality remains where are they getting them & why werent they deployed yesterday when it became obvious their ineptitude was creating huge issues?
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John Duong Nguyen(“Anu RA”)
(@JNcustoms) reported
from
Surrey, British Columbia
@NortonSoft Telus is compromised got hijack for my pin before even getting to use it. Neighbor has access to my phone now posing as me wtf. Please advise...“HA!”©™Deploy&Desist.N0W
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Brandon Crowe *Burner
(@BrandonCrowe97) reported
from
Pitt Meadows, British Columbia
@SamsungMobileCA @RogersHelps Pissed off fans are bad for business. Hey Rogers, remember a couple years ago when I left you? Then when I left Telus and came back 2 MOs ago? Hey Samsung, you ever heard of Huawei? Keep pissing off your Fan Edition base.......
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@keithbaldrey Good for @Telus to remedy the issue with the call centres and finding ppl to man the phones. Just curious why Telus can’t respond to actual customer concerns that quickly & remedy issues that arise. Funny how that works.
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Stefano Buliani
(@sapessi) reported
from
Vancouver, British Columbia
I get that there's a new version of the Pik TV app for Android and you are excited for the to update, @TELUS. But unless it's absolutely necessary, forcing me to upgrade or quit when I launch the app is the worst experience!
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Rob Bahd
(@robbahd) reported
from
Delta, British Columbia
@RobShaw_BC @VaughnPalmer @TELUS So these call center agents are Telus employees? Adding agents to answer over a million calls is not going to solve the problem. A supplementary online system would have helped.
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b ran out of time
(@bh_) reported
from
Mount Pleasant, British Columbia
Rogers, Telus, Bell was too many. I think we should all just stop doing business with Bell. They’re already weakened. If we can get Rogers, Telus, Bell down to 2 then that just seems like a better amount to me.
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@keithbaldrey If youve ever had to deal with @Telus you’d know this fiasco is par for the course. On a good day Telus is in a tight battle for one of the worst customer service, unresponsive, bureaucratic co’s in the country, on a bad day you get what happened.
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@PaulDoroshenko Except @Telus is far from an expert at much of anything. Their reputation is horrid at most everything. Even their own employees acknowledge how bad they are.
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@Bzubyk We all know it’s drivel damage control written by a PR hack. What it didn’t say was how they were going to remedy to situation. Probably because that cost $ & everyone knows @Telus is loathe to spend $ on much but virtue signalling PR campaigns.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Emery A. ✈️ ⚙️
(@Rainforestbc) reported
@PeterVogel Wow, amazing. I hope they believed you and stopped the call. Had a Telus scammer (with Alberta phone number) last week. It is never ending.
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Jean-Daniel Ó Donnċaḋa
(@jdODonncada) reported
@FatherGiuseppe By Liahona do you mean a miraculous navigation device or a poor French translation of the Ensign magazine? Because that makes the difference. As long as I don't have to pay Telus data roaming, liahona.
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Trevor Pott();
(@cakeis_not_alie) reported
No matter how I try to solve the problem, if I am not encrypting traffic and it goes through either the Telus ADSL or LTE network in McBride, BC, then anything that's not ICMP or in a VPN seems to be either dropped or shaped into a black hole. Thanks in advance for any help.
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Chris Cooke
(@CCooke12345) reported
@RuckingNMauling @TELUS I did enjoy the timing of my issues and that particular quote
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badkaren
(@badkaren67) reported
hey @TELUSsupport - i have no wifi. can't check my telus app, because i need wifi. hooked to my hotspot and app says network is fine. but it's not ...
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Nicola Spurling 🌎🌳🏳️🌈🏳️⚧️
(@NicESpurling) reported
Me talking to a @TELUS employee: Them: It’s weird that your modem wasn’t upgraded when you upgraded your internet speed, since your current modem can’t actually deliver the speeds you’re paying for. Me: So you’re saying I’ve been paying for a service I haven’t been getting?
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Lord Dominic House
(@DominicHouse) reported
Anyone having issues with @TELUS @TELUSsupport ? I can’t get anyone to answer the phone.
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Adam kelly
(@adamkelly111111) reported
from
Edmonton, Alberta
Just going to put it out on here if you are a TELUS customer and you are having slow service with them check your network for unauthorized access on ur internet always take time to search your wireless access for any provider just take a second for your security
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Jeff Schwanebeck
(@Seg_falt) reported
Bypassing @ShawInfo's garbage router and replacing it with @pfsense was a fantastic idea, now I have real internet controls and no forced shaw hosted page bs. Now only if they were like @TELUS and had fibre to the home....
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Farmer J
(@jasontkachuk) reported
@TELUSsupport on hold for hours to sort out the fact you're billing me on two separate bills for one business internet service. Anyway, I'll need some billing info for telus, I have about 5 hrs into this so far.