Telus

Telus Outage Report in New Westminster, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in New Westminster, British Columbia 01/19/2026 13:10

January 19: Problems at Telus

Telus is having issues since 09:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Burnaby, Richmond, Langley, Coquitlam, Coquitlam, Port Moody, Delta, Port Coquitlam and North Vancouver.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Wi-fi
CanadaSurrey Internet
CanadaVancouver TV
CanadaBurnaby Phone
CanadaVancouver TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Vancouver, British Columbia

    I really enjoy @TELUS as a company and have so very few issues with them or their services. I hope to heck when we move we can get fibre optic tho because it’s not workable in this townhouse and it’s annoying af.

  • hawes Stefan Hawes (@hawes) reported from Vancouver, British Columbia

    Discovering a problem with the modern world. When your Internet goes down and you have to wait a couple of days for someone to come by to fix it, you’re also without TV, movies, and music. Might just have to read in silence. @TELUS

  • jimmybee604 James (@jimmybee604) reported from Vancouver, British Columbia

    @TELUS wrote me a letter than opened with a self praise paragraph about how they won awards and how great they are. In the second paragraph they told me my bill is going up $10/month. What type of BS customer outreach is this. #crappytelecom #big3monopoly

  • spawnsteryvr Steven 🇨🇦 (@spawnsteryvr) reported from Vancouver, British Columbia

    @TELUSsupport This is very odd. Some email is coming through but I know not all. Sent a test message from Gmail to TELUS, which was slow in receiving but I did get. Also just received one from something I subscribe to but still a minimum of 2 emails outstanding.

  • sixo_four SIXO FOUR (@sixo_four) reported from North Vancouver, British Columbia

    @TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.

  • vingienzo57 Vince Venditti (@vingienzo57) reported from Coquitlam, British Columbia

    Having trouble with #telus tv, again! Seriously thinking of going back to #shaw, and once I go back I’m never coming back to #telus 🤨

  • James_Cobalt James Cobalt (@James_Cobalt) reported from Surrey, British Columbia

    @TheSamanthaMack @TELUS @JoshRimer @evilyn_13 @MistressTdotnet @AnnaLeeVRX When I had similar issues with Rogers, on a wired LAN they sent a tech to test signal and such. He replaced a splitter (for the visual cable), plugged me into it, and the issue was resolved.

  • MarkBreslaw Mark Breslaw (@MarkBreslaw) reported from Vancouver, British Columbia

    @TELUSsupport I did call the sales team and was hung up on so I do t want to call in again. I would like to be treated like a customer TELUS wants to keep. Please tell me what iPhone options are available for the same deal I already received a confirmation for less than a week ago

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Vancouver, British Columbia

    Every single time I have to talk to @TELUSsupport (often) it’s a great experience. I know people have TELUS issues but I am consistently pleased with their service and not enough people say positive things on this yelling machine.

  • MsAlexi Alexi (@MsAlexi) reported from Vancouver, British Columbia

    @TELUSsupport I understand that scheduling and servicing takes time. However, we’ve been a TELUS customer for a long time and for a communication company, communication could be greatly improved. Now we wait... and looking at other providers that could get us connected ASAP. 3/3

  • fjgomezl Francisco Gomez (@fjgomezl) reported from Vancouver, British Columbia

    TELUSsupport @TELUS Pik tv not working at the worst possible time @oscars2019

  • seeking_Taylor Taylor (@seeking_Taylor) reported from Delta, British Columbia

    And now I need to deal with Telus mobility. Frustrating really because I’ve been a loyal mobility and home TV customer for over 15 years and it all seems like a massive rip off.

  • ckmng8 Camy Ng (@ckmng8) reported from Vancouver, British Columbia

    Breaking down language barriers! I want to subtitle everything! @DustinJez @FCLEdu #transform2030 #microsofteducation #microsofteduca #telus #microsoftvan #wemovement #vancouver #BCEd #learning #SD43 #professionaldevelopment #****

  • iheliconnet HeliConnect (@iheliconnet) reported from Delta, British Columbia

    @TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!

  • stuffapproved Ronald Swizzler (@stuffapproved) reported from Richmond, British Columbia

    @RogersHelps I’m pretty sure it’s your job to BS your customers. #telus never had these issues, but #rogers is horrible in the #canadaline tunnel section, especially towards Richmond. Of course I have roaming on.

  • rightoutthere Tac one (@rightoutthere) reported from Coquitlam, British Columbia

    With all the neg. crap I read against Telus, I'd like to say, ever since we switched from Shaw to Telus our lives have become communication stress free. I run a complete wireless smart home, our service has been great, customer service has been outstanding + much lower bill..👍

  • lorrain18185158 LARAINE (@lorrain18185158) reported from Richmond, British Columbia

    @JillKrop Hi Jill, I’m looking at switching from Telus to Freedom have you heard any negative comments about dropped calls or bad reception outside of your “home” area thank you

  • GrainneMcElroy Grainne McElroy (@GrainneMcElroy) reported from Richmond, British Columbia

    Support: Manage the Help @TELUS #BCNET201

  • MsAlexi Alexi (@MsAlexi) reported from Vancouver, British Columbia

    @TELUSsupport @TELUS When you’ve been using PureFibre internet for over 4 years and to find out that the new home you’re moving into does not have PureFibre even though the website and TELUS support confirmed that we have it, is a shitty to find out on your moving day 👎 1/2

  • aarongurney Aaron Gurney (@aarongurney) reported from Vancouver, British Columbia

    @TELUS I am having a frustrating time trying to call you guys to purchase Internet service from you. My call has been dropped 3 times and the call-back feature is no longer available. Please make it right.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • horribiles anni_horribiles (@horribiles) reported

    @ADT My system stoped working properly - called the emergency line - the person answering the phone did not know how to help. Who is running the show: ADT or Telus? What I am paying for if your system does not provide the security?

  • labardomy Labardomy (@labardomy) reported

    “Here, pay us $60 a year extra for no reason. Oh you want your old plan back? Upgrade to a new phone for $0 down and we can make that happen!” It’s laughable how greasy you are @TELUS

  • _bholm Brandon Holm (@_bholm) reported

    @TELUS Funny I’m considering leaving @TELUS due to consistent network issues over the last few months. My device will have a 5G signal but the data network is often horribly slow or completely unusable. What happened? The network used to always be so fast!

  • spikestabber bren (Bear) 🐻🍁 (@spikestabber) reported

    @SaraPaige78 @BenWoodfinden So yes, Amazon, Netflix, Disney make Bell/Telus & Rogers go crazy, when using their taxpayer funded Internet pipes to make money for those non-Canadian corporations without the middleman telecom incumbent collecting based on revenue of streaming service. ;)

  • IScreamDice Ice Cream Dice (@IScreamDice) reported

    Hey @TELUS my internet is out, but no outage is showing on your site. Any idea what's going on?

  • labardomy Labardomy (@labardomy) reported

    When I went from buying $0 down phones to paying outright in cash, it has been blazingly obvious that @TELUS valued me far less as a customer.

  • swishcr drew ski 🦾 (@swishcr) reported

    @hoodlove2k it’s like rogers and telus but **** and i thought it was funny but you don’t even know what it is

  • Elmasmixedmedia E.M. Schumacher (@Elmasmixedmedia) reported

    Why I was locked out of Twitter I don't know; think there was a glitch in my wifi signal when I tried to log in. So to get back in I now have to drive about a mile up the road because for some reason the signal from Telus no longer works in my yard like it used to. #countryliving

  • camcavers Cam Cavers (@camcavers) reported from Vancouver, British Columbia

    @wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…

  • Merc_3422 Mar (@Merc_3422) reported

    @MobileSyrup "As an example, Telus offers the iPhone 13 Pro Max for $0 upfront and $43.04/mo for 24 months with the carrier’s Bring-It-Back plan. In total, that works out to $1,592.96" $43.03x 24 months is $1032.96 Some bad math there guys lol