Telus Outage Report in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Richmond, Coquitlam, Langley, Burnaby, Coquitlam, New Westminster, and Pitt Meadows.

City	Problem Type	Report Time
Vancouver	Internet	19 minutes ago
Vancouver	Internet	6 hours ago
Surrey	Phone	20 hours ago
Surrey	Internet	21 hours ago
Surrey	Wi-fi	2 days ago
North Vancouver	TV	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  BdblE (@MsYouDoYou) reported 2 minutes ago from Burnaby, British Columbia

  @CommonSenseSoc @TELUSsupport @CRTCeng It’s $32 to add 2gb. The TELUS wifi at home is so bad we’ve had to use data with everyone trapped here and now we’ve got 2gb for 20 days.

• 
  ABALI (@G_ABALI_S) reported 4 minutes ago from Vancouver, British Columbia

  I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

• 
  Troy Weatherly (@troysweather) reported 6 minutes ago from Delta, British Columbia

  @TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.

• 
  Cameron Maltby (@cameronmaltby) reported 19 minutes ago from North Vancouver, British Columbia

  @WayneFougere I got Bluecurve and got the deal, even as an existing customer. Shaw has been reliable for my tv and internet for years. I had TELUS Internet when I first moved back to Vancouver and found it unreliable. Haven’t had any problems with Shaw.

• 
  Patrick Tubajon (@iheartgudrun) reported 20 minutes ago from Richmond, British Columbia

  @TELUS you need better customer service to keep your customers

• 
  Marcrake (@Marcrakee) reported 20 minutes ago from Burnaby, British Columbia

  @TELUS Roses are red Roses are blue My internet is down Can't work at all

• 
  Amanda S W♡ (@AmandaSW87) reported 22 minutes ago from Delta, British Columbia

  @AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.

• 
  Michael C (@Michael86286849) reported 22 minutes ago from North Vancouver, British Columbia

  Telus sucks

• 
  Andrew Christopher (@ACmusic_10) reported 26 minutes ago from Surrey, British Columbia

  @DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

• 
  KDRuslie (@KDRuslie) reported 26 minutes ago from Richmond, British Columbia

  @TELUSsupport hi there. I tried to call telus support re. our home bill for March 2020. We have special discount for 1 year agreement, yet it didnt show in March bill. Pls contact me. Thanks

• 
  Albert Luk 陸 偉 明 (@AlbertLuk888) reported 30 minutes ago from Richmond, British Columbia

  @JustinTrudeau @bcpremier Please ask the corporates help out like Shaw/Telus internet bills and cell phone bills. Icbc insurance and home insurance that goes over thousands dollars. No bills until the CV19 is over. We trying to use our savings on foods and rent/mortgage.

• 
  Jessy (@CoachDhillon) reported 31 minutes ago from Vancouver, British Columbia

  Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

• 
  Thomas Gautreau (@TomGautreau) reported 35 minutes ago from Vancouver, British Columbia

  Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

• 
  Mike Klassen (@MikeKlassen) reported 37 minutes ago from Vancouver, British Columbia

  So my wife and I were speaking about the fact we turned down multiple requests by @TELUS reps to connect our home with fiber optic “for free” 😒 Their doubling down on Huawei tech this week makes me think we made the right call.

• 
  Natalie Lanoville 🇨🇦 🌱 (@NatalieLanovill) reported 37 minutes ago from Vancouver, British Columbia

  @EvaSiu21 @mtnbvan No way am I cancelling my account with @Telus... the other service providers are GARBAGE. But I DO care about the 5G issue and I bet a lot of other customers do too.

• 
  Janice Abbott (@jajawoot) reported 39 minutes ago from Vancouver, British Columbia

  Hey @TELUS We need 60 phones for a temporary facility for folx who are Recovering from COVID. Refurbished is fine, they just need to be able to contact families and friends for comfort (they will be in isolation), and staff if they need help. 🙏

• 
  Marcrake (@Marcrakee) reported 41 minutes ago from Burnaby, British Columbia

  @TELUS Roses are red Violets are blue My internet is down Can't work at all

• 
  BdblE (@MsYouDoYou) reported 43 minutes ago from Burnaby, British Columbia

  @CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.

• 
  Janice Abbott (@jajawoot) reported 46 minutes ago from Vancouver, British Columbia

  Hey @TELUS We @FreeOfViolence need 65 phones for a facility for folx who are recovering from #COVIDー19. Refurbished is cool, just need to be able to contact family & friends for comfort as will be in isolation, & will make contacting staff easier, if they need help.

• 
  BdblE (@MsYouDoYou) reported 59 minutes ago from Burnaby, British Columbia

  Literally actually can’t believe that @TELUS is doing less than bare minimum right now to support customers in this crisis. Literally every other provider is waiving cell phone data overages and you’re like “we know you can’t travel so we are waiving roaming fees”. Do better.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  buschic (@buschic) reported 6 minutes ago

  @Simon818 @bmoore123 @featherbear15 yeah Simon, it is, Telus, was on freedom for many years, (basically since Wind started) but it got stupid, customer service is a nightmare, I witnessed very very illegal **** happen with them. I got out, switched to Telus, Nov of 2020.

• 
  Brandon Eby (@TheBrandonEby) reported 6 minutes ago

  Somehow Telus wifi is both stronger and faster than a wired connection, which is a huge issue because my computer doesn't have a wifi chip.

• 
  Dr. Majalis @ loving dragon hours (@Zalakbian) reported 24 minutes ago

  Too bad its broken, there was a Telus truck just parked by it, I think maybe it's there to remove the phone, don't see why they'd repair it

• 
  The Learnary (@TheLearnary) reported 25 minutes ago

  For anyone who has been trying to reach us, we are open regular hours and our phone line should be back up today! Also, @telus, wondering if this is the way to access someone who can reimburse me for three hours spent on the phone trying to fix your billing mistake?

• 
  dustin spicy noods morris (@DustinMorris13) reported 25 minutes ago from Calgary, Alberta

  Booked my internet (thanks @SWCalgaryGuy) and had the best customer service with @TELUS as usual.

• 
  Mimi (@revengeofmimi) reported 26 minutes ago

  Was OTP with Apple support all morning and Telus and all they did is bounce me back and forth and no one has an answer for me. Why am I paying for this service/product if it don’t even work? I’m done.

• 
  Stephanie Alexandra (@Sam_Alexandra23) reported 27 minutes ago

  @TELUSsupport I was trying for 3 hrs and 2 agents to get my Optik TV back and no luck and then had to dinner & then zoom meeting. Then tried manual set up and still no luck. I'm at my wits end and Telus takes forever to get help when you're deaf and need to use chat! Grrr/sigh!

• 
  dustin spicy noods morris (@DustinMorris13) reported 30 minutes ago from Calgary, Alberta

  @Cass403 @SWCalgaryGuy @TELUS Agreed!! I even still have the box because they didn't ship a return address label and they said no problem we'll use it.

• 
  That Lisa (@LisaPearl) reported 30 minutes ago

  @b_greywolf @billric36028987 @TELUS That is absolutely horrible.

• 
  Truth Warrior (@abshadowrider) reported 30 minutes ago

  @TELUS @NHLFlames What exactly is inclusion other than a buzz word? What are the specific actions and the measurable outcome for each. This is all getting sickening. You are talking about BLM and trans issues basically. You are not talking older people, people with handicaps, etc.