Telus

Telus Outage Report in New Westminster, British Columbia

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The latest reports from users having issues in New Westminster come from postal codes V3M.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in New Westminster, British Columbia 08/26/2025 19:05

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (4%)

    E-mail (4%)

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Langley, Burnaby, Coquitlam, Port Coquitlam, Coquitlam, North Vancouver, New Westminster, Richmond and Delta.

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City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Total Blackout
CanadaVancouver Internet
CanadaVancouver Internet

Community Discussion

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Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • Meanchef Jeanne (@Meanchef) reported from West End, British Columbia

    Good morning @TELUS , my friend is not much of a Twitter user but I really want to use this platform, to get some serious action on his mobile service. Why is it a loyal customer to you get treated like you guys don't care. This is the 3rd time he had to do with his billing.

  • tompearc Tom Pearce (@tompearc) reported from Vancouver, British Columbia

    @TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.

  • MrPaulMcAfee Paul McAfee (@MrPaulMcAfee) reported from Vancouver, British Columbia

    When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything

  • jsney20 The Real Thanksgiving was Last Month (@jsney20) reported from Burnaby, British Columbia

    Telus is bad. Please follow me for more Canadian Telecom info

  • TallPaulsLife Tall Paul 'Mr Vancouver' | 6’7 (@TallPaulsLife) reported from Vancouver, British Columbia

    @FEEZYDoesIT Struggles, it now “slows” down my data and doesn’t cut it off But let’s be honest this data costs TELUS nothing. Verizon has unlimited for cheaper than my 90$ 10 gigs cost... I’d add a gif but i don’t have the 10 min it will take to load @TELUS

  • RedSealSam Samuel Armstrong (@RedSealSam) reported from North Vancouver, British Columbia

    @CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.

  • Meanchef Jeanne (@Meanchef) reported from West End, British Columbia

    I believe that there is someone in @TELUS @TELUSsupport that can help my inquiry. I don't think it's fair that you cut service on your paying customer and your system cannot process the glitch on your side.

  • Kennethalush Kenneth A Lush (@Kennethalush) reported from Surrey, British Columbia

    @telus sent me my cable bill on Christmas morning. **** you Telus!

  • bradley Bradley Smith (@bradley) reported from Kensington-Cedar Cottage, British Columbia

    @hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.

  • uniontrevor1975 Trevor (@uniontrevor1975) reported from New Westminster, British Columbia

    @rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦

  • jimgordontv Jim Gordon (@jimgordontv) reported from Surrey, British Columbia

    @TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!

  • Life_is_2_Long Tee (@Life_is_2_Long) reported from Delta, British Columbia

    @stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating

  • HarenNt Haren (@HarenNt) reported from Vancouver, British Columbia

    “Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS

  • YouTravel Ursula Maxwell-Lewis (@YouTravel) reported from Surrey, British Columbia

    @Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺

  • galleryss Shawn Sviridov (@galleryss) reported from Vancouver, British Columbia

    @TELUSsupport can you advise if there are communication issues with Telus Network and other Mobility networks at this time in British Columbia, and potential cause of the issue and restoration

  • StockmanJim jim stockman (@StockmanJim) reported from Coquitlam, British Columbia

    @nconvey Same happened with me for Shaw yesterday. 1019 then call back saying #1. Waited an additional 38 minutes and then apologetic because couldn’t help. Going to see Telus today.

  • danudey Daniel Fox (@danudey) reported from Mount Pleasant, British Columbia

    @MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.

  • AmyMaree90 Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS

  • acemacg Adam MacGillivray (@acemacg) reported from Surrey, British Columbia

    @SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.

  • owljustteach Mrs. Stregger (@owljustteach) reported from Langley, British Columbia

    Hey @TELUS and @cibc you made it possible for a hacker to steal our phone number and then use it to etransfer money out of our bank account. Wow. You let us down BIG TIME. #security #stolenidentity #identitytheft

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • AbigailBimman Abigail Bimman (@AbigailBimman) reported

    NEW: I asked @FP_Champagne how mutual assistance will actually work. He says in outage he spoke w/Bell & Telus who wanted to help. But since it was a Rogers-specific problem, they couldn’t. He acknowledged mutual assistance won’t always work. More of my invu on @GlobalNational.

  • bemcwilliam McWilliam Development Planning Landscape Design (@bemcwilliam) reported

    We cut our ties to Rogers in 2008 when they still had video stores where you could pay your bills at the counter. Never went back and never would. Telus has never had any problems and always have great customer service every day They also have the best cell towers/optik in Canada

  • Catelli2Oh Catelli 2.0 🚣🚴🏕 (@Catelli2Oh) reported

    I was talking to a Telus mobility user today, and she said that her mobile data slowed down to almost unusable speeds during the Rogers outage. And it only went back to normal again yesterday.

  • inlifesafety1 in.life.safety (@inlifesafety1) reported

    Hey @TELUS why do you offer service to rural places, charge out the ***, then don’t provide service to rural areas? When we give you our address, shouldn’t you say “we do t service your home!” **** you. Sincerely **** you.

  • 0j0sh IzBiz (@0j0sh) reported

    @Luccime69 @rndmruminations That’s why I only use @TELUS no issues for me 🎉🥳

  • StephenPunwasi Stephen Punwasi 🌋 🚀 (@StephenPunwasi) reported from Toronto, Ontario

    @robnicholsontor Classification is an oligopoly at a high level, but the pressures are monopolistic when they can fail and take out the whole banking system. Bell and Telus were fine, but just a Rogers failure was able to grind the country to a halt.

  • thestrangeview Joshua Strange (@thestrangeview) reported

    @TELUSsupport *tap* *tap* *tap* this thing on? Just wondering what the HE-double hockey sticks is going on with your Wireless internet? 100kb/s at best? What year is it? 2000? No, it's 2022. Do better @TELUS unless you want to go down like @Rogers did. What a freaking #joke.

  • kairojade77 Kairo (@kairojade77) reported

    So @Rogers what’s the plan to compensate me for the Internet outage that cost me a whole days business ? Thank goodness my phone plan is up in a week I probably will be moving to Telus or Bell.

  • Sandcawk Canadian Shithawk (@Sandcawk) reported

    @TELUS 1.5 hour wait time just to get through to customer service ,2 hours total phone time. 3 different agents cause the 2nd one shuffled me along after pretending to do his job. Maybe 10 mins worth of actual agent time @CRTCeng Communication service my ***.

  • snarfmason Snarf (Jon) Mason (@snarfmason) reported

    @yvrmo Don't have any other options unfortunately. Telus and Bell don't have service in office.