Telus Outage Report in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, New Westminster, Langley, Vancouver, North Vancouver, Richmond, Coquitlam, Burnaby, Coquitlam, and Pitt Meadows.

City	Problem Type	Report Time
Surrey	Internet	3 hours ago
New Westminster	Phone	19 hours ago
Langley	Internet	1 day ago
Vancouver	Internet	2 days ago
Vancouver	Internet	3 days ago
Vancouver	Total Blackout	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Sue🇨🇦 😎🍺 (@SuzieCanuck) reported 7 minutes ago from Vancouver, British Columbia

  @lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?

• 
  Karla كارلا جبيلي (she/her) (@asianhabibti) reported 8 minutes ago from Vancouver, British Columbia

  Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

• 
  C.R. Martel, Esq. (@PickledGingerBC) reported 11 minutes ago from Coquitlam, British Columbia

  @CALCocoReads You should still have 911 access... phones are designed to hop on to any network it can pick up to place an emergency call, even if you have no SIM card... just means that Rogers/Fido customers would hop in to Telus/Bell to make the call.

• 
  BdblE (@MsYouDoYou) reported 16 minutes ago from Burnaby, British Columbia

  @hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.

• 
  Patty Friesen (@FriesenPatty) reported 26 minutes ago from Richmond, British Columbia

  @RogersHelps Please piggyback your service to Bell or Telus STAT!

• 
  Antman 🐜🐜 (@ntman__) reported 29 minutes ago from Burnaby, British Columbia

  @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

• 
  Emmanuel Naidoo (@naidoo_emmanuel) reported 30 minutes ago from Burnaby, British Columbia

  @Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 30 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  David Schreck (@StrategicThghts) reported 32 minutes ago from North Vancouver, British Columbia

  @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

• 
  Marla Poirier (@marlap2) reported 33 minutes ago from Surrey, British Columbia

  @TELUS reception? it’s so bad in Newton BC my husband has 5 dropped business calls!!! Losing business! Thanks Telus.

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 33 minutes ago from Vancouver, British Columbia

  I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.

• 
  Dave Pasin (@dave_pasin) reported 36 minutes ago from Vancouver, British Columbia

  @maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 36 minutes ago from Vancouver, British Columbia

  I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 37 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

• 
  #IndianStatus531 (@BlueCedarAngel) reported 44 minutes ago from Burnaby, British Columbia

  There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.

• 
  Jeffery Simpson (@JefferySimpson) reported 45 minutes ago from Surrey, British Columbia

  In the midst of moving @telus decided to cancel my internet installation appointment and now they’re booked up until next month. I organized this like clockwork and I need it for work.

• 
  Dave Pasin (@dave_pasin) reported 49 minutes ago from Vancouver, British Columbia

  @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

• 
  aanshik1 (@Aanshik1) reported 54 minutes ago from Vancouver, British Columbia

  @TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

• 
  David Schreck (@StrategicThghts) reported 57 minutes ago from North Vancouver, British Columbia

  @marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.

• 
  Michael Smit (@msmit) reported 60 minutes ago from Vancouver, British Columbia

  @telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Biraj Joshi (@Biraj_joshi23) reported 3 minutes ago

  @TELUSsupport are there any telus outage in New westminster BC as we don't have wifi connection since 6 hours. Please help

• 
  Joanne (@arjoon79) reported 4 minutes ago

  @TELUSsupport @TELUS I'm in Canada calling *611 utilized your call back service waited 45 mins for a call back from a representative who works in the Philippines. There was static on the line. I can't hear him & he doesn't speak proper English & he hung up on me wth.

• 
  Ram Sankaran (@OlBankar) reported 5 minutes ago

  @TELUS Hey guys 5 hours service time to fix a cable is ridiculous. Second time ur hardware malfunctioned.

• 
  MalcolmJChrystal (@MalcolmChrysta1) reported 7 minutes ago

  dear @TELUS @TELUSsupport I don't have the time to search and see and effectively change my telus service to the better offers that new customers get with you. somebody please help....

• 
  a fine fellow (@afinefellow1) reported 12 minutes ago

  @Kusamapolkadot @ncweaver Them: I have a specific problem with a thing, You: you just don’t know about the thing… Them: Telus how to sole the problem then? You:

• 
  𝘒𝘢𝘣𝘢𝘭𝘨𝘶𝘺!🇨🇦 (@kabalguy) reported 12 minutes ago

  @dandoozled @TELUS @dazngroup That's only one streaming service and I don't watch anything they provide.

• 
  S (@stevirich) reported 15 minutes ago

  feel bad if you take your @TELUS bill at face value - i have to call on almost a monthly basis for them to correct mine - what a lovely service provider

• 
  Nauman Mithani (@NMithani1) reported 16 minutes ago

  @TELUSsupport DM’s sent two days ago. No reply. And we’ve still had to coordinate the different contractors. Today was their second failed attempt. We’re still without internet. No idea what happens next. No responsibility or help from #telus

• 
  WhoMe? (@Someone24574567) reported 18 minutes ago

  @thekhaykery @TELUS Telus you better sort this out because their food is amazing and in these hard times people don’t need this kind of stress and money pressures. You’re a big organization, this is a private business trying to get by in unrealistic times. HELP THEM

• 
  FionaForbes (@FionaForbes) reported 20 minutes ago

  I’m averaging about a dozen robocalls a day. How ‘bout you? Any solution on the horizon for this? @TELUS @TELUSsupport