Telus outages and service status in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Richmond, Delta, North Vancouver, Burnaby, New Westminster, Coquitlam, Coquitlam, and Pitt Meadows.

City	Problem Type	Report Time
Vancouver	Internet	3 hours ago
Vancouver	Wi-fi	12 hours ago
Vancouver	Total Blackout	13 hours ago
Surrey	Wi-fi	16 hours ago
Vancouver	Internet	22 hours ago
Surrey	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  miranda hudson (@_hudsonny) reported 2 minutes ago from Vancouver, British Columbia

  Who is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 6 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  Dave Pasin (@dave_pasin) reported 6 minutes ago from Vancouver, British Columbia

  @Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy

• 
  Jeffery Simpson (@JefferySimpson) reported 10 minutes ago from Surrey, British Columbia

  In the midst of moving @telus decided to cancel my internet installation appointment and now they’re booked up until next month. I organized this like clockwork and I need it for work.

• 
  Scott M. (@apukwa) reported 10 minutes ago from Coquitlam, British Columbia

  Next stage of working with @Telus: 1) phone call, told to go to store 2) store says they can't help me but they can sell be a SIM card, call this number 3) called that number, told they can only fill out a form for things to be activated in 5 days, my SIM is useless

• 
  Stefano Buliani (@sapessi) reported 12 minutes ago from Vancouver, British Columbia

  I get that there's a new version of the Pik TV app for Android and you are excited for the to update, @TELUS. But unless it's absolutely necessary, forcing me to upgrade or quit when I launch the app is the worst experience!

• 
  Paul Barraclough (@paul_wb_wtf) reported 24 minutes ago from Delta, British Columbia

  Hey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.

• 
  kamil is still working on his summer *** (@K_Somaratne) reported 24 minutes ago from West End, British Columbia

  @sammymarie Also looking to switch! I was with Telus and my bill went from $65 to $145 after the two yr contract ended. I called them and maanged to get it down to $108 but going to call again and see if I can get it down lower

• 
  Diane S. Baker (@dianesbaker1) reported 26 minutes ago from Vancouver, British Columbia

  @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

• 
  Jason Michael (@JayGarfs) reported 26 minutes ago from Richmond, British Columbia

  @TELUS @TELUSsupport #piktv #telusplus can you please fix telus+ this is getting ridiculous

• 
  Trevor (@EastvanTrev) reported 27 minutes ago from Burnaby, British Columbia

  Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

• 
  Cam Cavers (@camcavers) reported 28 minutes ago from Vancouver, British Columbia

  @wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…

• 
  ****&Span1745 (@cleanrag) reported 34 minutes ago from Vancouver, British Columbia

  @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

• 
  Antman 🐜🐜 (@ntman__) reported 37 minutes ago from Burnaby, British Columbia

  @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

• 
  Dave Pasin (@dave_pasin) reported 38 minutes ago from Vancouver, British Columbia

  @keithbaldrey If youve ever had to deal with @Telus you’d know this fiasco is par for the course. On a good day Telus is in a tight battle for one of the worst customer service, unresponsive, bureaucratic co’s in the country, on a bad day you get what happened.

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 41 minutes ago from Vancouver, British Columbia

  Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

• 
  Grant Dawson (@pyeinburnaby) reported 42 minutes ago from Buckingham Heights, British Columbia

  @roguekiwi1 I feel your pain. It is now 3:45pm Saturday. I finally got through at 3pm today after starting at noon. They said the reboot of the system that they suspended in error would take 15minutes it has been 45 minutes and still nothing. 😡😡😡#telussucks #telus #terrible

• 
  DaleCadeau (@DaleCadeau) reported 48 minutes ago from Delta, British Columbia

  @GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  Ross Derewianko (@PingRD) reported 55 minutes ago from Vancouver, British Columbia

  So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...

• 
  Nicky Bullets (@nbrosef) reported 56 minutes ago from Vancouver, British Columbia

  @BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV 📺 be never had complaints about your internet just watch the upselling. Bloodsuckers all of them so.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aly Defrawy (@defrawidis) reported 6 minutes ago

  Frustrated about Telus customer service. After they acquired ADT they don’t know how to restore a portal password. 7 hours on the phone with 9 different agents over the last 30 days No one knows how to do it. @TELUS @TELUSsupport @TELUSBusiness

• 
  Derek Braid (@Royal_Arse) reported 7 minutes ago

  Rogers took ~$82M via Canada Emergency Wage Subsidy program, with top three telcos (Rogers, Bell, Telus) receiving >$240M while paying billions in dividends. Individuals receiving CERB had to repay over-payments, white collar welfare industry did not. Now mass layoffs.

• 
  Great Canadian Moose (@Great_Cdn_Moose) reported 10 minutes ago

  Get this! Telus in Canada using Al to alter the accents of customer service agents! Al 'accent masking' at overseas call centres sparks union backlash in Canada For labour representatives, the feature is another concern among many when it comes to the effects of Al on their members. How do you feel about this move?

• 
  Justin B. Manuel (@Justin_B_Manuel) reported 11 minutes ago

  @TELUS was offered a promo today but due to technical issues on the reps end, I wasn't able to get it. They told me I had to call them back another day Why do I need to call & wait on hold to redeem an offer that'll end up in me paying you guys more a month for? Seems backwards.

• 
  Michael Collett 🇺🇦 🇳🇴 🇫🇷 🇮🇪 🇮🇹 (@michaelgcollett) reported 14 minutes ago

  @TELUSsupport Nothing but trouble with Telus. Internet going out constantly for days. Getting technical support from a real human is impossible. Its stupid AI does not listen.

• 
  Victor Conway (@ConwayWStern) reported 14 minutes ago

  @endthehkylckout @yonkojohn First off, you're a moron. I've been through these buyouts from both Shaw and telus in the past. They will get the 12k employees off their payroll. You have no idea what you're talking about, and should probably just log off for the day lest others think you're an idiot too.

• 
  Zxcvbnm (@Ghf5wyh) reported 18 minutes ago

  @globeandmail Telus is such a dog **** company, we need US competition. Canadian telecoms barely have any canadians working for them

• 
  Scott Trustworthy Robinson - I am the hero Dr. Z (@ScottRRobinson) reported 21 minutes ago

  If Telus was in that room and didn't take my side it's "had a problem with confident men" I won't be kicking not confident men to the ground. I will give them my hand back onto two feet and they can think status all they want #Telus

• 
  Pepperfly (@Pepperfly228975) reported 22 minutes ago

  So get this, Telus is using masking technology (AI) to hide the fact their Call Centre employees have accents coming from places such as India - so they are deceiving customers that they employee Canadians and are not - they are deceiving their entire customer base.

• 
  Wise Guys Liquor (@WiseGuysLiqzier) reported 24 minutes ago

  Telus will Do anything except employ Canadians for Customer Service