Telus

Telus Outage Report in New Westminster, British Columbia

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The latest reports from users having issues in New Westminster come from postal codes V3M.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in New Westminster, British Columbia 11/23/2025 20:50

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, Vancouver, Richmond, Burnaby, Port Coquitlam, Coquitlam, Langley, New Westminster, North Vancouver, Coquitlam and Pitt Meadows.

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City Problem Type Report Time
CanadaSurrey Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaSurrey Internet
CanadaSurrey Internet
CanadaSurrey Internet

Community Discussion

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Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • jimgordontv Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    Hey @TELUS about to make my 3rd call in 3 weeks to @TELUSsupport about Optik/PVR problems! #telus

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.

  • PeterMeiszner Peter Meiszner (@PeterMeiszner) reported from Vancouver, British Columbia

    Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

  • SamMurchison69 🇨🇦🇯🇵The Sam Murchison show🇺🇸🇨🇦 (@SamMurchison69) reported from Richmond, British Columbia

    @CIPSRT_ICRTSP Ask #Telus #bell #shaw if they would provide internet service to people who have no money for internet service at 8080 Anderson Rd Richmond BC. This is a necessity of life for some of the most vulnerable livi in extreme poverty. Please Bad Sam

  • DanMachholz Dan Machholz (@DanMachholz) reported from Surrey, British Columbia

    @ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…

  • jenxrobbins Jen Robbins (@jenxrobbins) reported from Surrey, British Columbia

    @TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available

  • LuvKimber Kim (@LuvKimber) reported from Surrey, British Columbia

    So after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???

  • ericapomme Erica Young (@ericapomme) reported from Surrey, British Columbia

    @TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.

  • RitchWorld RitchWorld (@RitchWorld) reported from New Westminster, British Columbia

    Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

  • trackwanderer mama bear (@trackwanderer) reported from Vancouver, British Columbia

    So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.

  • vicwozniak Vic Wozniak (@vicwozniak) reported from Surrey, British Columbia

    @TELUSsupport Telus internet service has been flaky for several weeks now. Wifi connections dropping frequently where signal is “strong”. Surrey 185 street

  • dharnid Dharni D (@dharnid) reported from Surrey, British Columbia

    @TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)

  • brandonweese89 Brandon Weese (@brandonweese89) reported from North Vancouver, British Columbia

    @TELUS suddenly no service for over 5 minutes. What’s the issue????

  • olumuyiwaayo Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported from West End, British Columbia

    Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!

  • lucasmastelaro Lucas Mastelaro (@lucasmastelaro) reported from Vancouver, British Columbia

    Can you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice

  • PingRD Ross Derewianko (@PingRD) reported from Vancouver, British Columbia

    So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...

  • camcavers Cam Cavers (@camcavers) reported from Vancouver, British Columbia

    @Atomos @Cinecraig Or Edmonton. I knew a guy there who was a network engineer at Telus and wore shorts on casual Friday EVERY week of the year, because his new boss once said “at least this shorts nonsense will end in winter” in earshot of the guy.

  • camcavers Cam Cavers (@camcavers) reported from Vancouver, British Columbia

    @YVRHousing We’re going back one day/week next month (I’m contracting at TELUS) and it’ll go up to 2-3 days eventually but that’s a huge change. I turned down a job with this same team in 2019 because they wanted people in the office 5 days/week then.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Every week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.

  • EastvanTrev Trevor (@EastvanTrev) reported from Burnaby, British Columbia

    Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • HowardITWC Howard Solomon (@HowardITWC) reported

    @lynngr @peternowak This is the problem the CRTC and the government face: If Rogers can swallow Shaw, why shouldn't Bell take Telus? Bell will demand equal treatment

  • ArloCalhoun Uncle Arlo (@ArloCalhoun) reported

    @TELUS Tell them about the part that if they drop it and damage it they’re screwed.

  • Flagpole_Canada Flagpole to Canada (@Flagpole_Canada) reported

    @KarlBode And our other two providers, Telus and Bell, share a single mobile network under a “network-sharing agreement”. So don’t expect them to actually compete with eachother either.

  • IanSeggie Ian Seggie 🅙 (@IanSeggie) reported

    @NEWS1130 Gross. Telus internet going in this week, won't have to deal with this garbage.

  • sarahgoingmodal sarah #WearAMask (@sarahgoingmodal) reported

    @OttSnowCyclist @cfulgham I liked Virgin mobile for years, but am SUPER happy with Public Mobile - it's cheaper, and the coverage is even better than Bell (is Telus network). There's little to no cust service, but the 'community' has all the answers you'd need.

  • AmbulentLight paul is not paranoid (@AmbulentLight) reported

    @Whalerman12 @natnewswatch Unless you're with Bell or Telus or a subsiduary, there's a good chance you actually are. Because "independent" companies resell service from the big guys, that's how it works.

  • RyanM_Shuswap Ryan M (@RyanM_Shuswap) reported

    @snarkywhiteguy For sure. When we moved last summer, I looked at my broadband "choices" - Shaw or Telus. Literally the same price, ultimately. Sure, I could've saved a bit for a few months "switching" to Shaw. But, since the house already had Telus service...I stuck with Telus.

  • WildeBari Jim Wilde (@WildeBari) reported

    @MikeNickelYEG @AndrewKnack Sidewalks are pretty bad southside here in Ermineskin as well. I've sprained my ankle on some of these cracks. And it is worse since Telus installed fiber optics a couple years ago.

  • Newfpie Mike (@Newfpie) reported

    @YESJVS @GregMcIsaac In the deal Rogers acquired Freedom mobile which up until this point was our 4th wireless carrier (Rogers, Bell, Telus) Not sure what the Feds will do about this. They have supported efforts for a 4th national carrier. If not - sucks for us.

  • CathrynIsland NotMyCircus (@CathrynIsland) reported

    @CBCNews @CBCTheNational @cbcRosa They are all the same, Rogers, Bell, Cogeco, Shaw, telus, koodo....We pay the highest prices in the world for the least amount of service. But sure let’s amalgamate 2 into 1 and give Rogers even more power over us, soon we won’t need a government, telecom will do it instead