Telus outages and service status in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, Vancouver, North Vancouver, Port Moody, Burnaby, Richmond, and Anmore.

City	Problem Type	Report Time
Surrey	Internet	12 hours ago
Vancouver	Internet	21 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	2 days ago
Vancouver	Internet	3 days ago
Vancouver	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Chris Mitchell (@chrismitcheldlr) reported 2 minutes ago from Coquitlam, British Columbia

  As a Telus Mobile customer, having wifi in the tunnel is a huge plus. You can check bus connections for PoMo or Burquitlam Station without data (which can be spotty after leaving the tunnel).

• 
  Langley (@Test123Do) reported 3 minutes ago from Vancouver, British Columbia

  @TELUSsupport @TELUS #customersupport Is Telus shutdown? There is no customer rep to pick up customers calls to get cell phone support. My God! I disconnected phone after 2 hours

• 
  DaleCadeau (@DaleCadeau) reported 11 minutes ago from Delta, British Columbia

  @GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  Dave Pasin (@dave_pasin) reported 14 minutes ago from Vancouver, British Columbia

  @Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy

• 
  Brandon Weese (@brandonweese89) reported 15 minutes ago from North Vancouver, British Columbia

  @TELUS suddenly no service for over 5 minutes. What’s the issue????

• 
  Cam Cavers (@camcavers) reported 16 minutes ago from Vancouver, British Columbia

  @YVRHousing We’re going back one day/week next month (I’m contracting at TELUS) and it’ll go up to 2-3 days eventually but that’s a huge change. I turned down a job with this same team in 2019 because they wanted people in the office 5 days/week then.

• 
  Cam Cavers (@camcavers) reported 23 minutes ago from Vancouver, British Columbia

  @Atomos @Cinecraig Or Edmonton. I knew a guy there who was a network engineer at Telus and wore shorts on casual Friday EVERY week of the year, because his new boss once said “at least this shorts nonsense will end in winter” in earshot of the guy.

• 
  E-Comm 9-1-1 (@EComm911_info) reported 25 minutes ago from Burnaby, British Columbia

  UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC

• 
  #IndianStatus531 (@BlueCedarAngel) reported 29 minutes ago from Burnaby, British Columbia

  There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.

• 
  miranda hudson (@_hudsonny) reported 33 minutes ago from Vancouver, British Columbia

  Who is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.

• 
  Jason Michael (@JayGarfs) reported 35 minutes ago from Richmond, British Columbia

  @TELUS @TELUSsupport #piktv #telusplus can you please fix telus+ this is getting ridiculous

• 
  Patty Friesen (@FriesenPatty) reported 36 minutes ago from Richmond, British Columbia

  @RogersHelps Please piggyback your service to Bell or Telus STAT!

• 
  Jen Robbins (@jenxrobbins) reported 47 minutes ago from Surrey, British Columbia

  @TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available

• 
  Jana Angela Neria (@jamneria) reported 48 minutes ago from Vancouver, British Columbia

  @FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.

• 
  Lucas Mastelaro (@lucasmastelaro) reported 52 minutes ago from Vancouver, British Columbia

  Can you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice

• 
  Kiefer Abram (@kikithekrakra99) reported 53 minutes ago from Burnaby, British Columbia

  @TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps

• 
  RitchWorld (@RitchWorld) reported 55 minutes ago from New Westminster, British Columbia

  Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

• 
  MelanieSerre (@thatmelanielynn) reported 56 minutes ago from Vancouver, British Columbia

  @TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!

• 
  Dharni D (@dharnid) reported 56 minutes ago from Surrey, British Columbia

  @TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)

• 
  VWbugNuT (@Ryansisson7) reported 56 minutes ago from Surrey, British Columbia

  @TELUS How many times do I have to say NO to your co stant barrage of phone calls about switching my service? YOU ARE HARRASING ME. I'm not giving any info to the call center that for all I know is the same call center full of CRA scammer callers. TAKE NO FOR AN ANSWER!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jack Taylor (@Carol22Jack) reported 6 minutes ago

  @JustMeJamie64 Indian/Moroccan call and Service centres. All Shaw/Rogers. Other companies like Telus are all Philippino or south American. All from my experiences...

• 
  czar (@saurfey) reported 7 minutes ago

  @TELUSsupport @TELUS When I saw my current plan on your website, it was advertised as $45 for 5G+ Select 175 Canada-US-Mexico (up to 2Gbps), but when I signed up and ported my number from Public Mobile, I would get billed $55 instead. Why is that the case? Help please.

• 
  Parental Advisory (@Parental_OnX) reported 8 minutes ago

  Ok so no wifi/Internet at the new home until @TELUS can get someone in to do something with the line I guessM tech who came out said "the ends are different than the ones in Calgary" or something. It's weird too because can see about 20 neighbors ALL with Telus internet. This REALLY sucks and I hope doesn't take 2+ weeks 😢

• 
  Dg99600 (@DGribby) reported 10 minutes ago

  @TELUS @telusinternet your internet sucks!! And you keep increasing rates for no better service!!

• 
  Prabu 🇮🇳🇨🇦 (@mprabu85) reported 12 minutes ago

  @TELUS Still nobody reached out yet. Pathetic service. @TELUSsupport #telus

• 
  Neil La Croix (@neillacroix) reported 13 minutes ago

  Why @TELUS & @TELUSsupport do I get charged $400+ a month and the cellular service in my area of New Brunswick is getting worse even though I have a new 17 pro max?

• 
  Clare A (@Murphysmom67) reported 14 minutes ago

  Since I am unable to call u or text bc u mistakenly disconnected me, heres the situation. I switched to Cogeco & informed u on Jan 22/26. U gave me a disconnection date of Feb 17/26. I was fully paid up but after Feb 17 u continued to bill me & I stupidly paid bc of your threats a total of $291.33 which u now owe me. When I switched to Cogeco I was told they used Telus lines, thats why my phone still indicated u as the carrier. Cogeco told me Ì shouldnt still b paying u so I stopped. Now you've disconnected me so since Friday I've had no calls, text or data. On top of that you reported me to Equifax. U really expect me to pay u as well as Cogeco? Ur lucky I dont sue u. I should b activated on the network immediately. How about u check your data & my dates then reimburse what u owe me. @TELUS

• 
  lutz zilliken (@LZilliken) reported 17 minutes ago

  Down town Nanaimo One ******* bar with telus How is that piece of **** company still in business????

• 
  Wendy 🇨🇦 (@perfectrose2011) reported 23 minutes ago

  @TELUSsupport Investigate the many who make spam calls to your customers. Also with your sentence, did you not understand my comments. Not asking for any help but complaining about spam calls by those saying they're from Telus.

• 
  MoneyMaverick (@wealthwatchdawg) reported 33 minutes ago

  @conorsvan1 They’re so funny @TELUS I had a contract with them once for a set price they jacked it up so I switched to freedom because freedom was giving me the same price but once I switched they agreed to go down💀never going back to them again just by principle I would pay more now…