Telus Outage Report in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Richmond, Coquitlam, Langley, Burnaby, Coquitlam, New Westminster, and Pitt Meadows.

City	Problem Type	Report Time
Vancouver	Internet	6 hours ago
Vancouver	Total Blackout	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
Surrey	Phone	2 days ago
Surrey	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Vic Wozniak (@vicwozniak) reported 2 minutes ago from Surrey, British Columbia

  @TELUSsupport Telus internet service has been flaky for several weeks now. Wifi connections dropping frequently where signal is “strong”. Surrey 185 street

• 
  freelance cyberbully (@d_esiree_______) reported 2 minutes ago from Vancouver, British Columbia

  In Telus cause I lost my SIM card cause I’m really stupid and this woman ahead of me just told me she’s been a customer since 1969. NINETEEN SIXTY NINE.

• 
  Peter Ryan 🇨🇦🇺🇦 (@pcryan5) reported 7 minutes ago from Vancouver, British Columbia

  @AmyBeeman @TELUS @TELUSsupport I start by asking - “how do I transfer my phone/cable/whatever service to another vendor?” Watch the costs drop from there…

• 
  BdblE (@MsYouDoYou) reported 16 minutes ago from Burnaby, British Columbia

  @moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus

• 
  BdblE (@MsYouDoYou) reported 18 minutes ago from Burnaby, British Columbia

  @dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.

• 
  Prairie Paul (@PaulDoroshenko) reported 21 minutes ago from Vancouver, British Columbia

  @FeralChristineB @TELUS Problem is @Telus is a scam. They are not transparent at all.

• 
  Paul Barraclough (@paul_wb_wtf) reported 25 minutes ago from Delta, British Columbia

  Hey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.

• 
  Brad Atchison (@Brad604) reported 30 minutes ago from New Westminster, British Columbia

  Anyone else having Koodo/Telus issues right now?

• 
  Lucas Mastelaro (@lucasmastelaro) reported 32 minutes ago from Vancouver, British Columbia

  Can you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice

• 
  Cam Cavers FKA Cam Cabers (@camcavers) reported 37 minutes ago from Vancouver, British Columbia

  @infil00p Even if you didn’t you could have a cheap prepaid data plan running on the Telus network in the amount of time it takes to get to the closest London Drugs and back

• 
  Prairie Paul (@PaulDoroshenko) reported 38 minutes ago from Vancouver, British Columbia

  @TedNesNA @TELUS @TELUSBusiness I overpaid on my dad’s account after he died. They’ve never refunded it.

• 
  Cam Cavers FKA Cam Cabers (@camcavers) reported 39 minutes ago from Vancouver, British Columbia

  @infil00p I think they fixed it late evening, but I’m not sure; wife and I are on Telus and I actually just finished moving both my kids’ phones from Speakout (which uses Rogers network) to Public prepaid sims, which is obviously Telus as it was bought out in 2016.

• 
  BdblE (@MsYouDoYou) reported 40 minutes ago from Burnaby, British Columbia

  @NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.

• 
  Kiefer Abram (@kikithekrakra99) reported 42 minutes ago from Surrey, British Columbia

  @BuNdOAVFC @RogersHelps Hey dude... Am switching to telus... Was getting 200-250mbps down on a Saturday night back in February or March ish.... Even better on Sunday nights like 400mbps now this.... Only 50 down... On an medal 200 ft cell tower with rogers/telus etc on it with in 15 ft of direct line1/2

• 
  E-Comm 9-1-1 (@EComm911_info) reported 43 minutes ago from Burnaby, British Columbia

  UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC

• 
  BdblE (@MsYouDoYou) reported 47 minutes ago from Burnaby, British Columbia

  @TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.

• 
  Prairie Paul (@PaulDoroshenko) reported 48 minutes ago from Vancouver, British Columbia

  I’m trying to contact @Telus business. Their website has no contact number. Took me 10 minutes and I found it on another site. I will do everything possible not to deal with @telus or Shaw. Imagine if you had a service interruption? Can’t call them? Ridiculous.

• 
  kamil is still working on his summer *** (@K_Somaratne) reported 50 minutes ago from West End, British Columbia

  @sammymarie Also looking to switch! I was with Telus and my bill went from $65 to $145 after the two yr contract ended. I called them and maanged to get it down to $108 but going to call again and see if I can get it down lower

• 
  Bobbi-Lee Loganberg 🌻 (@BLeeLoganberg) reported 58 minutes ago from Vancouver, British Columbia

  @Solidchick4life August billing cycle, not the bill I just paid... It will not be enough to cover the inconveniences. I’ll be switching to TELUS as I no longer need TransCanada service.

• 
  Ameer Z. (@1RovingNomad) reported 59 minutes ago from North Vancouver, British Columbia

  Worst telecommunications company in the world >>> @Rogers and Canada has one of the world's highest telecom rates.....and no competition you basically have two to choose from and more often than not Telus is not the choice (for some reason)

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bonnie (@greenurlifenow) reported 10 minutes ago

  So annoying when you are offered a promotional rate, yet the company messes up the billing (which I sadly expected) and you have to repeatedly spend hours on the phone, trying to get the problem fixed. Looking at you, @telus. #Frustrating #TimeWasted 🇨🇦

• 
  Mr.FlatFace (@MrFlatFaceYt) reported 10 minutes ago

  Nothing Makes Me More Mad The @TELUS Driving Around My Rural Town With High Speed Ads On Thier Van's Only For Them To Tell Me They Don't Serve High Speed Internet To My Location. I Mean It's 2023 And I'm Running On Copper Lines, Stop Advertising It Here Then. 20mbs Down 2mbs Up

• 
  Erik Fredrickson (@ErikFredrickson) reported 14 minutes ago

  @SCUBADubois @TELUS I hear ya. If I ain't plugged it just drops. Different company but the same problem.

• 
  WellWithMelo (@wellwithmelo) reported 14 minutes ago from Toronto, Ontario

  @TELUSsupport please explain how it takes 2 weeks to email a return label for a return that should’ve happened over a month ago? No responses via email. 2 hours on customer service and no refund issued. @CRTCeng can you help here? I think I’ve been scammed by #telus

• 
  Mary Jane Vandekerkhove (@MaryJaneVandek2) reported 15 minutes ago

  Why does switching to fibre optic wifi force you to get optik tv with Telus? It’s brutal. Cable was bad but this is more annoying.

• 
  The Brigand (@Galactic_George) reported 17 minutes ago

  T-DOGS 03-Jan-23 Top Dog (Hi P/L): $PAAS Bad Dog (Lo P/L): $HEU Dog-House (basement): $TRP Dividends 0.01% Cap Gain/Loss 2.39% Trading Costs -0.00% Dog buy Northland Power - renewable energy & Europe exposure. Telus dividend. Big day for golds, so a good start.

• 
  Alfonzo DeCredenzo (@DRBrownoff) reported 17 minutes ago

  @RyanSarai1 There is very little customer service at Telus He just learned to teaf from a scripted question sheet

• 
  Campbell Patterson (@CPComm) reported 18 minutes ago

  @altleft_eastend @MrWickDoe @alexposadzki If you're only counting infrastructure. It's the number of companies competing that is the issue. Moreover, if this deal is approved the likelihood that Bell and Telus merge increases. Less competition = poorer service, higher rates, and greater odds of catastrophic outages.

• 
  corinnac23 (@cndbassetmom) reported 19 minutes ago

  /3 I would like to see the account owner receiving the texts, especially around Christmas! I would also like to speak with a human, about this whole fricken gong show. I stayed with Telus for the customer service, but there’s not event that now!!

• 
  Laurel McIntyre (@laurelcmc) reported 20 minutes ago

  Isn’t it fraud to charge for an unwanted, unused, unrequested service? #CRTC #telus