Telus outages and service status in New Westminster, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around New Westminster, including 0 direct reports.
- The most common problems reported in this area mention Internet, E-mail, and Wi-fi.
- The most recent signal from this area was received Sep 17, 9:33 AM EDT.
- Internet (88%)
- E-mail (6%)
- Wi-fi (6%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 20: Problems at Telus
Telus is having issues since 05:00 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near New Westminster, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Port Moody, Burnaby, and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 3 days ago |
|
Surrey
|
4 days ago | |
|
Vancouver
|
Internet | 13 days ago |
|
Surrey
|
Internet | 14 days ago |
|
Vancouver
|
Internet | 15 days ago |
|
Surrey
|
Internet | 16 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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DaleCadeau (@DaleCadeau) reported from Delta, British Columbia@DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaEvery week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.
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Karla كارلا جبيلي (she/her) (@asianhabibti) reported from Vancouver, British ColumbiaHassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.
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Brad Atchison (@Brad604) reported from New Westminster, British ColumbiaAnyone else having Koodo/Telus issues right now?
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feels like Groundhog Day (@sliver9754) reported from North Vancouver, British Columbia@TELUSsupport @pattibacchus Telus is brutal! They convinced us that their service was better so we went to them after many happy years with Shaw, then instantly had issues they wouldn’t resolve and now we are stuck with them unless we pay 3 years of penalties! Counting the months to go back to @support_shaw
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Kiefer Abram (@kikithekrakra99) reported from Surrey, British Columbia@BuNdOAVFC @RogersHelps Hey dude... Am switching to telus... Was getting 200-250mbps down on a Saturday night back in February or March ish.... Even better on Sunday nights like 400mbps now this.... Only 50 down... On an medal 200 ft cell tower with rogers/telus etc on it with in 15 ft of direct line1/2
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Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British ColumbiaWhy can’t I access my account @TELUSsupport? Broken links, can’t view/manage my account - this is not how you treat customers @TELUS.
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Stefano Buliani (@sapessi) reported from Vancouver, British ColumbiaI get that there's a new version of the Pik TV app for Android and you are excited for the to update, @TELUS. But unless it's absolutely necessary, forcing me to upgrade or quit when I launch the app is the worst experience!
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VWbugNuT (@Ryansisson7) reported from Pitt Meadows, British Columbia@TELUS The call-back service doesn't even call my phone it goes directly to my voicemail. What can you do about this disservice to your customers who can only wait on hold an hour to speak with a representative?
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Scott M. (@apukwa) reported from Coquitlam, British ColumbiaNext stage of working with @Telus: 1) phone call, told to go to store 2) store says they can't help me but they can sell be a SIM card, call this number 3) called that number, told they can only fill out a form for things to be activated in 5 days, my SIM is useless
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DaleCadeau (@DaleCadeau) reported from Delta, British Columbia@GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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Mark the Teacher (@mmgreid) reported from Vancouver, British Columbia@CBCStephenQuinn just last week I had another awful call with @TELUS over the the 50% hike in my monthly home services bill. Loyalty discounts just don’t exist in the #telecom sector and they REALLY should.
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Paul Barraclough (@paul_wb_wtf) reported from Delta, British ColumbiaHey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.
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Anshu Arora (@yourbcagent) reported from Surrey, British Columbia@TELUS how come #CustomerService is sooooo horrible
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Ameer Z. (@1RovingNomad) reported from North Vancouver, British ColumbiaWorst telecommunications company in the world >>> @Rogers and Canada has one of the world's highest telecom rates.....and no competition you basically have two to choose from and more often than not Telus is not the choice (for some reason)
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Vic Wozniak (@vicwozniak) reported from Surrey, British Columbia@TELUSsupport Telus internet service has been flaky for several weeks now. Wifi connections dropping frequently where signal is “strong”. Surrey 185 street
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Emmanuel Naidoo (@naidoo_emmanuel) reported from Burnaby, British Columbia@Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService
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Marla Poirier (@marlap2) reported from Surrey, British Columbia@TELUS reception? it’s so bad in Newton BC my husband has 5 dropped business calls!!! Losing business! Thanks Telus.
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John Reid (@johnb45_reid) reported from Coquitlam, British ColumbiaTelus support. I have tried but since you control my phone you can make it look like I am not replying. I already know that you control most of what I see and do. When I look at a site and can go get a coffee before it opens makes me very suspicious about your intentions.
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Cam Cavers FKA Cam Cabers (@camcavers) reported from Vancouver, British Columbia@infil00p I think they fixed it late evening, but I’m not sure; wife and I are on Telus and I actually just finished moving both my kids’ phones from Speakout (which uses Rogers network) to Public prepaid sims, which is obviously Telus as it was bought out in 2016.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jessica (@Jesslovescoveff) reported@VoteCanadaCom Last week a rep showed up at our door. Was told don't come here I'm on the no call list. Came back 4 times the same evening. Stalking much? @TELUS **** off.
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Harlow Journey (@HarlowJourney) reported@TELUS My sister is going to be calling on monday. We'll see how she is treated. I will report back. However, what treatment do you think would reverse what happened? I prefer Telus to Rogers, but I think I might switch over this. Nobody wants a bigoted service provider.
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Canoof (@Canooflehead) reported@HotStoveD I just went through the same problem a few weeks ago. Phone agents were even less helpful and unwilling to retain my business. Decided to finally switch to Telus. Unfortunately, they have been just slightly better so far. The telecommunications monopoly in 🇨🇦 is a huge problem.
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TuTymR (@TuTiimer) reported@kawstuh @TELUS TELUS is one of the worst customer service experiences one can have
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jay X (@JasonI_X) reported@fordnation Ontario. • Industry dominance — Groceries: Top 4-5 chains control ~72-80% market share, fueling high food prices (up 30% in 5 years, highest G7 food inflation). Telecom: Big Three (Bell/Rogers/Telus) hold 80-90% wireless market, high bills. Car insurance: Elevated rates in many provinces. • Real estate — Foreign buyer ban extended to Jan 2027, but past offshore/domestic investor activity inflated prices; housing remains unaffordable. • Private colleges — “Diploma mills” exploit international students with misleading promises, poor quality; crackdowns ongoing amid permit caps. • Tax overload — Paycheque deductions, GST/HST on buys, property taxes, embedded in utilities/fuel/bills, plus annual filings — heavy multi-level burden. Other pressures: Soaring cost of living (groceries/utilities/housing), long healthcare waits, big bank fees, productivity stagnation, wage insecurity despite data debates.
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Sandilou2u (@sandilou2u) reportedStill unsatisfied @TELUS . It's taken over a year to resolve a billing issue. I call, they credit. They reset my plan to cancel this issue. Still seeing "additional email". Support's key line: I understand your frustration. I've heard it so often, I know it's part of training.
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x (@xyz_investor_) reported@Louis_CA_1 @conorsvan1 Makes sense my $98 was including taxes - idk why Telus data sucks or maybe cuz I’m on an old *** iPhone the data sucks but Bell has awesome data
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Jas (@keepontruckin78) reported@JayGenXer @Rogers After Rogers Home phone got bought out and gutted by Primus I left them. The writing was on the wall as they couldn't compete on coverage with Telus in BC and their prices kept increasing for mediocre service.
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Lewa of Lewahairs (@iwalewa_x) reported@simsimmaaz @mamaasquishy What provider? Switched from Telus to Rogers. But their service is so pooooooorrrr
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Carson (@CarsonTalkMoney) reported@BoomerDivvies @TELUS Is that a cell phone provider? I have never heard of them