Telus outages and service status in New Westminster, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 3 outage signals in the last 24 hours around New Westminster, including 3 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received May 14, 5:22 PM EDT.
- Internet (56%)
- Wi-fi (14%)
- Total Blackout (13%)
- Phone (13%)
- E-mail (3%)
- TV (1%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Telus
Telus is having issues since 08:20 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near New Westminster, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, Vancouver, Burnaby, Richmond, Delta, North Vancouver, New Westminster, Coquitlam, and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
|
Internet | 7 hours ago |
|
Vancouver
|
Total Blackout | 19 hours ago |
|
Vancouver
|
Internet | 23 hours ago |
|
Vancouver
|
Phone | 1 day ago |
|
Surrey
|
Internet | 1 day ago |
|
Vancouver
|
Phone | 2 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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C.R. Martel, Esq. (@PickledGingerBC) reported from Coquitlam, British Columbia@CALCocoReads You should still have 911 access... phones are designed to hop on to any network it can pick up to place an emergency call, even if you have no SIM card... just means that Rogers/Fido customers would hop in to Telus/Bell to make the call.
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Diane S. Baker (@dianesbaker1) reported from Vancouver, British Columbia@Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.
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John Reid (@johnb45_reid) reported from Coquitlam, British ColumbiaTelus support. I have tried but since you control my phone you can make it look like I am not replying. I already know that you control most of what I see and do. When I look at a site and can go get a coffee before it opens makes me very suspicious about your intentions.
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RitchWorld (@RitchWorld) reported from New Westminster, British ColumbiaHad a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
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johnny V. (@punkrokk65) reported from Vancouver, British Columbia@TELUSsupport Was on hold for the ‘next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be ‘up’ to an hour)… guess they work on a different time clock then most.
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Kiefer Abram (@kikithekrakra99) reported from Surrey, British Columbia@BuNdOAVFC @RogersHelps Hey dude... Am switching to telus... Was getting 200-250mbps down on a Saturday night back in February or March ish.... Even better on Sunday nights like 400mbps now this.... Only 50 down... On an medal 200 ft cell tower with rogers/telus etc on it with in 15 ft of direct line1/2
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Nicky Bullets (@nbrosef) reported from Vancouver, British Columbia@BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV never had complaints about their internet and I okay poker online. Just watch the upselling. Bloodsuckers all of them so.
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Vancouver Owls™️ (@Vancouverowls) reported from Vancouver, British Columbia@WhitecapsFC Telus a company known for terrible customer service and whitecaps known for the exact same thing,a match made in heaven
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Lori Foster (@hornscallywag) reported from West End, British Columbia**** Telus money grubbing ********!!!!
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SGC Dream a little. Dream a lot. (@SamGorC) reported from Vancouver, British ColumbiaI swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@PaulthePedalist We had to ditch Telus for Shaw and so far, it’s good. Their service is better.
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Dan Machholz (@DanMachholz) reported from Surrey, British Columbia@ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…
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freelance cyberbully (@d_esiree_______) reported from Vancouver, British ColumbiaIn Telus cause I lost my SIM card cause I’m really stupid and this woman ahead of me just told me she’s been a customer since 1969. NINETEEN SIXTY NINE.
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Ciara Hempseed (@CiaraHempseed) reported from Vancouver, British ColumbiaI’m just far too exhausted. I’ve exhausted every option other than going to Er st Paul’s And it’s just blah The doctor on Telus health app felt all bad last night
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Kiefer Abram (@kikithekrakra99) reported from Burnaby, British Columbia@TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps
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Cam Cavers FKA Cam Cabers (@camcavers) reported from Vancouver, British Columbia@infil00p Even if you didn’t you could have a cheap prepaid data plan running on the Telus network in the amount of time it takes to get to the closest London Drugs and back
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Brandon Weese (@brandonweese89) reported from North Vancouver, British Columbia@TELUS suddenly no service for over 5 minutes. What’s the issue????
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Kerri Coombs (@kerricoombs) reported from Vancouver, British Columbia@pattibacchus @TELUS @TELUSsupport I use Lightspeed and have been paying about $40/month for years, as a very heavy internet user. Not sure how the service is because I've almost never needed it. I replaced a modem once and they were fine. Streaming is fine but YouTube uploads are kinda slow. I'm happy with them.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Henderson (@Hendy759) reported@MarkJCarney @EvanLSolomon Isn’t Telus in financial trouble? So…this is another government handout?
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Nelson Gilbert (@Benefarr) reported@NorthrnPrspectv Worked for McKesson, RelayHealth, SureScripts, etc. Libs glanced at e-prescribing in the U.S. “Lets build our own Rx network”. Libs dropped $300 M on PrescribeIT. Doctors refused. Adoption rate: >5%. Will be shut down this month. TELUS gets huge check; Canadians get nothing.
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YouShouldKnowAboutThis (@InTheKnowVan) reported@TELUS Why have you requested the @CityofVancouver restrict parking on the north side of 1800 west 8th in Vancouver for a week and you never showed up to do work? You've annoyed a number of people on this block. Parking is at a premium with no parking on Broadway:/
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Noel HC (@biathlon1) reported@TELUSsupport That is how I finally accessed my bills. Three days now My Telus app is not displaying them. I prefer using the app. Escalate this as I don’t think I am the only customer experiencing the issue. Also see the DM string I have had with support.
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canuckgirl43 (@SCraig434343) reported@unclehaver Telus outsourced all call centers only ones left on canada areca few supervisors ...**** @TELUS
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Hanner (@GangstHannah) reported@PeterMeiszner @BoVanston @TELUS You are either a mark or an ******* who is profiting from this trash
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TELUS Support (@TELUSsupport) reported@gyucoffees Hi Gi, although we don’t have visibility into recruitment here, TELUS would never request sensitive documents, like educational certificates, through unsecured emails or ask you to reply to an unverified sender. This could potentially be a phishing attempt. Please send us a DM so that we can inquire further.
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Fuzzy Bear (@FuzzyBe02910905) reported@VanIsleInvestor @BNNBloomberg @MobileSyrup Hey: I was as shocked by the numbers as you. I had no idea the TIXT side of the biz had ballooned in such a fashion. What the heck are they all doing, besides making it tougher to move your Telus service from one address to another?
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hcky123 (@dundatt1989) reported@acupforusplease @shanelpratap @RobertParizek This is exsctiy right I think the Apple TV deal is more but gets shifted into another marketing arm so the accounting trickery may confuse the issue Also isn’t telus shirt sponsor about 3 million a year alone ?
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Dr. Pauly Tremonte (@PaulyTremonte) reportedThere's literally already another Telus data center down the street that no one complains about. No one even knows its there lmao.