Telus Outage Report in New Westminster, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 02: Problems at Telus
Telus is having issues since 05:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near New Westminster, British Columbia
The most recent Telus outage reports came from the following cities: Langley, Vancouver, Surrey, Port Moody, Richmond, Burnaby, Coquitlam, Delta, Coquitlam, Port Coquitlam, North Vancouver and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Total Blackout | |
| Vancouver |
Total Blackout | |
| Vancouver |
Total Blackout | |
| Langley |
Internet | |
| Vancouver |
Wi-fi | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Tom Pearce
(@tompearc) reported
from
Vancouver, British Columbia
@TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.
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Tee
(@Life_is_2_Long) reported
from
Delta, British Columbia
@stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating
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Shawn Sviridov
(@galleryss) reported
from
Vancouver, British Columbia
@TELUSsupport can you advise if there are communication issues with Telus Network and other Mobility networks at this time in British Columbia, and potential cause of the issue and restoration
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Bradley Smith
(@bradley) reported
from
Kensington-Cedar Cottage, British Columbia
@hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.
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Haren
(@HarenNt) reported
from
Vancouver, British Columbia
“Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS
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Stephanie Elizabeth
(@StephKall) reported
from
Vancouver, British Columbia
LOL @TELUS sent me a text today said it’s time to upgrade and they can help. I’ve had TELUS for years and the best they over me is $27 a month more for a two year contract 😂😂😂😂 #CustomerExperience #worst
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Tall Paul 'Mr Vancouver' | 6’7
(@TallPaulsLife) reported
from
Vancouver, British Columbia
@FEEZYDoesIT Struggles, it now “slows” down my data and doesn’t cut it off But let’s be honest this data costs TELUS nothing. Verizon has unlimited for cheaper than my 90$ 10 gigs cost... I’d add a gif but i don’t have the 10 min it will take to load @TELUS
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jim stockman
(@StockmanJim) reported
from
Coquitlam, British Columbia
@nconvey Same happened with me for Shaw yesterday. 1019 then call back saying #1. Waited an additional 38 minutes and then apologetic because couldn’t help. Going to see Telus today.
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS
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Paul McAfee
(@MrPaulMcAfee) reported
from
Vancouver, British Columbia
When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything
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Kenneth A Lush
(@Kennethalush) reported
from
Surrey, British Columbia
@telus sent me my cable bill on Christmas morning. **** you Telus!
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Jim Gordon
(@jimgordontv) reported
from
Surrey, British Columbia
@TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!
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Daniel Fox
(@danudey) reported
from
Mount Pleasant, British Columbia
@MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.
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The Real Thanksgiving was Last Month
(@jsney20) reported
from
Burnaby, British Columbia
Telus is bad. Please follow me for more Canadian Telecom info
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Jeanne
(@Meanchef) reported
from
West End, British Columbia
I believe that there is someone in @TELUS @TELUSsupport that can help my inquiry. I don't think it's fair that you cut service on your paying customer and your system cannot process the glitch on your side.
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Ursula Maxwell-Lewis
(@YouTravel) reported
from
Surrey, British Columbia
@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺
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Mrs. Stregger
(@owljustteach) reported
from
Langley, British Columbia
Hey @TELUS and @cibc you made it possible for a hacker to steal our phone number and then use it to etransfer money out of our bank account. Wow. You let us down BIG TIME. #security #stolenidentity #identitytheft
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Samuel Armstrong
(@RedSealSam) reported
from
North Vancouver, British Columbia
@CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.
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Trevor
(@uniontrevor1975) reported
from
New Westminster, British Columbia
@rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦
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Adam MacGillivray
(@acemacg) reported
from
Surrey, British Columbia
@SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Dr. Genevieve Eastabrook MD FRCSC (she/her)
(@placentadoc) reported
Virtual care services through private companies are a huge problem. Here’s an example of why: Recently, I got a referral from Telus Health for a patient with a gyne issue (abnormal bleeding). Never examined because it is virtual “care.” This is NOT acceptable practice.
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Anna Porter
(@annaporter_anna) reported
It's unforgivable that the three big telecom providers — Bell, Rogers and Telus — can continue to block cell service on the subway, an obvious connection for fearful riders trapped underground, out of sheer greed. @Star
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Kirsten
(@_kfountain) reported
Anyone else having issues with the game cutting in and out? I assume it’s a telus issue.
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Charity Barnaby
(@barnaby_charity) reported
@TELUSsupport @telus #telus #telussupport @TELUSint I need some help you keep sending me a bill for like 7 dollars and I don't have any services with you , you claim not to be able to connect me with any services , even thou above me has your services! We have fibre optics
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Jennifer Penton
(@MRS_SHHH22) reported
@TELUS @TELUSsupport @TELUSNews currently have an 87 year old home alone with no phone or life alert due to your techs error &can’t fix it until the 4th? If you are going to charge rural Canadians full price for services, we deserve equitable access and timelines for repairs.
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John Michaels
(@Joemichaelsl) reported
@LisaAkimiJai @PierrePoilievre Most if not all the towers are old Bell telephone lines, which they now protect and will not share with Telus or Rogers in remote areas . The city of course can be run with fibre optics. Still Rogers is bad . Well actually all three are very bad as they again are protected
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David Gibson 🇨🇦🇷🇼
(@DavidGibson604) reported
Telus Internet & TV service in western Kitsilano has been messed up since at least 1730h. Web access has been painfully slow. TV has gone blank twice, and had to be reset. And Ottawa just approved another merger! GRRRR!
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Joshua Riverdale
(@transguys) reported
@TELUSsupport Thanks! I called and negotiated a $45/month discount. I won't get too much out of that though as I intend to cancel my Telus internet by summer.
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Brian Wielechowicz
(@Tadeusz91Brian) reported
@telus can not be trusted. Sent a technician unannounced and without consent to my property in Vancouver and disconnected my Shaw service. We’ve had a technician from both Shaw and Telus in since then and still no internet 4 days later. @TELUSsupport
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\\\ Colt Joshua \\\
(@Ap3x_Trib3) reported
@BlondeBigot11 @theJagmeetSingh Right. I get 30 dollars off each cell line because I have home internet with Telus. Only a few dumb teens will buy this garbage.