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Telus outages and service status in New Westminster, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map
  • Telus generated 2 outage signals in the last 24 hours around New Westminster, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Phone.
  • The most recent signal from this area was received Jun 9, 10:57 PM EDT.
  • 52% Internet (52%)
  • 14% Total Blackout (14%)
  • 14% Phone (14%)
  • 10% Wi-fi (10%)
  • 8% E-mail (8%)
  • 2% TV (2%)

The latest reports from users having issues in New Westminster come from postal codes V3M .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

June 10: Problems at Telus

Telus is having issues since 01:40 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Burnaby, New Westminster, Richmond, and Delta.

CityProblem TypeReport Time
Vancouver Wi-fi 20 hours ago
Surrey Internet 23 hours ago
North Vancouver Internet 1 day ago
Vancouver E-mail 1 day ago
Vancouver Internet 2 days ago
Vancouver Internet 6 days ago

Nearby cities with recent reports

Vancouver

4 recent signals

20 hours ago
Surrey

1 recent signals

23 hours ago
North Vancouver

1 recent signals

1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • asianhabibti
    Karla كارلا جبيلي (she/her) (@asianhabibti) reported from Vancouver, British Columbia

    Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

  • trackwanderer
    mama bear 🙈🙉🙊 🏳️‍🌈 (@trackwanderer) reported from Vancouver, British Columbia

    @BigNasty6oh4 I have telus for everything. Service is mostly OK. I find them easy to deal with, but I'm also assertive as **** ( without goimg full Karen on them) what keeps me with them though honestly is the massive discount we get through their deal with our building ( 40% discount)

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.

  • brandonweese89
    Brandon Weese (@brandonweese89) reported from North Vancouver, British Columbia

    @TELUS suddenly no service for over 5 minutes. What’s the issue????

  • Gusslin
    Gustavo Lin | 林偉綸 (@Gusslin) reported from Vancouver, British Columbia

    Still having issues with @TELUS wireless

  • dyhiapadilla
    Dyhia Belhabib (@dyhiapadilla) reported from North Vancouver, British Columbia

    When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?

  • johnb45_reid
    John Reid (@johnb45_reid) reported from Coquitlam, British Columbia

    Telus support. I have tried but since you control my phone you can make it look like I am not replying. I already know that you control most of what I see and do. When I look at a site and can go get a coffee before it opens makes me very suspicious about your intentions.

  • punkrokk65
    johnny V. (@punkrokk65) reported from Vancouver, British Columbia

    @TELUSsupport Was on hold for the ‘next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be ‘up’ to an hour)… guess they work on a different time clock then most.

  • kikithekrakra99
    Kiefer Abram (@kikithekrakra99) reported from Burnaby, British Columbia

    @TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps

  • SamGorC
    SGC Dream a little. Dream a lot. (@SamGorC) reported from Vancouver, British Columbia

    I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?

  • jimgordontv
    Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    Hey @TELUS about to make my 3rd call in 3 weeks to @TELUSsupport about Optik/PVR problems! #telus

  • DaleCadeau
    DaleCadeau (@DaleCadeau) reported from Delta, British Columbia

    @GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

  • dave_pasin
    Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @PaulDoroshenko Except @Telus is far from an expert at much of anything. Their reputation is horrid at most everything. Even their own employees acknowledge how bad they are.

  • mobius84
    Miles (@mobius84) reported from Surrey, British Columbia

    @TELUSsupport @TELUS do you support the Google Pixel 6 on 5G+ (5G 3500 MHz) yet? I can't get a straight answer from tech support.

  • johnb45_reid
    John Reid (@johnb45_reid) reported from Coquitlam, British Columbia

    Why is it that telus doesn't know what it's doing. I pay money to block my phone going out to the internet, except using my own wifi. Then I get repeated emails, texts to connect to telus internet. I guess they just pocket the money as a bonus for themselves. Fix your problem.

  • mmgreid
    Mark the Teacher (@mmgreid) reported from Vancouver, British Columbia

    @CBCStephenQuinn just last week I had another awful call with @TELUS over the the 50% hike in my monthly home services bill. Loyalty discounts just don’t exist in the #telecom sector and they REALLY should.

  • sliver9754
    feels like Groundhog Day (@sliver9754) reported from North Vancouver, British Columbia

    @TELUSsupport @pattibacchus Telus is brutal! They convinced us that their service was better so we went to them after many happy years with Shaw, then instantly had issues they wouldn’t resolve and now we are stuck with them unless we pay 3 years of penalties! Counting the months to go back to @support_shaw

  • yourbcagent
    Anshu Arora (@yourbcagent) reported from Surrey, British Columbia

    @TELUS called yesterday and today. On hold for over 30 minutes and no resolution. No one answered. Why is it so hard to get good #CustomerService

  • thatmelanielynn
    MelanieSerre (@thatmelanielynn) reported from Vancouver, British Columbia

    @TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!

  • Aanshik1
    aanshik1 (@Aanshik1) reported from Vancouver, British Columbia

    @TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • soopskrypton
    Soops (@soopskrypton) reported

    @Tablesalt13 @JeffreyRWRath Telus and Bell were slapped for using Huawei in its 5G network. The Americans had known that E.T. was phoning home but it's across the Pacific.

  • TKrayt
    JKSchooledO'Connor (@TKrayt) reported

    @TELUSsupport I can't seem to contact anyone about an issue I have with a charge coming from an account that shouldn't be used. Telus has been charging me roughly $80 a month for 18 months and I have no idea why and can't seem to talk to a real human. Please reach out.

  • stevealdred
    Steve Aldred (@stevealdred) reported

    So @TELUS I can connect to the network without a SIM card now? No? Then charging for one is a connection fee.

  • heiba986627073
    heiba9866 (@heiba986627073) reported

    @FoodSighman @WestJet The issue is they hire call centers and the call center in Telus El Salvador is made up of STUUUUPID EMPLOYEES, They don't Know what they are doing or saying they think they will fix everything with BASIC CUSTOMER SERVICE QUOTES, their staff and employees can't speak even English

  • __coderish__
    Rishit Singh (@__coderish__) reported

    @TELUS you guys need better DB role management on your ticketing systems. Like why don't your support employees just know wtf i told the previous 4 regarding the same issue? Even passing postit notes would work better but I guess your asses are too wide and brains too narrow

  • Zerquetch
    Patrick GK (@Zerquetch) reported

    @Martyupnorth 21 years I was with them. They would never call back on my "do you still want my business" calls and e-mails. Then tried to send me a bill for $29 after changing the service. Terrible service. Telus at least has better coverage in the ******, remote places I work for time to time

  • ammoffat
    Ang (@ammoffat) reported

    @Social_Moi @TELUS Telus is the worst. I hate them. We pay $60 with Rogers/shaw

  • theCK001
    Farman Khan (@theCK001) reported

    @TELUS Telus sucks for the last couple of months. Data don’t work but keep paying bills. To add insult to injury, the care team told: though data is not working, calls and texts are still working, so you got the service.

  • chinoalemano
    ChinoAleman (@chinoalemano) reported

    First $NVDA (detective). Then $AMZN Kuiper (detective). Now Telus (detective). $AMPG is a diamond in the rough, and Johan just dug up the part almost nobody knew. Shouldn't be a billion company already? Crazy. Go read his thread. 👀 Here's the gist of what he found in the SEC filings: The 64T64R radio that now drives ~75% of AmpliTech's revenue? They didn't spend years building that IP from scratch. They bought it. In March 2025, AMPG acquired the full IP behind its 5G O-RAN radios from a private Delaware company, Titan Crest, for $8M, $3M cash, $5M in stock. And as Johan points out: The structure is the genius part. They didn't gamble $8M on unproven tech and pray a customer would show up. The bulk of the payment only triggered once a real Tier-1 carrier placed its order, and the filings name that carrier: Telus, one of Canada's big three. They paid for the IP only after the customer was already real. For a micro-cap, that's about as low-risk as an acquisition gets. Instead of burning years and millions on R&D... AMPG bolted its real strengths. RF engineering, US-based manufacturing, certifications, onto ready-made, validated IP. Years of time-to-market, erased. And on the final milestone, AMPG owns that IP outright, plus a 10-year non-compete locking the seller out. The flagship becomes fully, exclusively theirs. The chain Johan lays out is already live: → Titan built the tech. → AMPG turned it into a made-in-USA product. → Telus is deploying it. A sub-$200M company that bought the engine of its own growth, cheaply, almost risk-free, customer already locked in. Great find, @rk8215. This is the kind of DD that actually moves the needle. 🫡 Not financial advice. I'm long $AMPG. DYOR.

  • heyboonsuccess
    Heyboonsuccess (@heyboonsuccess) reported

    @Highteaspeaks @Bell Try Telus Mobile $36.72 after tax , 5g network 75gb with 200 minutes free call to Nigeria. That’s my monthly plan.