Telus

Telus Outage Report in New Westminster, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in New Westminster, British Columbia 01/10/2026 13:45

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Coquitlam, Burnaby, Coquitlam, Langley, Port Moody, Richmond, Delta, Port Coquitlam, North Vancouver and New Westminster.

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City Problem Type Report Time
CanadaVancouver Internet
CanadaSurrey Internet
CanadaCoquitlam TV
CanadaVancouver TV
CanadaVancouver Internet
CanadaSurrey Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • rjfoster1511 Rob Foster (@rjfoster1511) reported from Vancouver, British Columbia

    @TELUS @TELUSsupport WHERE ******** ARE YOU??? 8 HOURS WAITING FOR A SCHEDULED APPOINTMENT. BEYOND ******* RIDICULOUS NOW.

  • chadrissanen Chad Rissanen (@chadrissanen) reported from Surrey, British Columbia

    @Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.

  • jimmynighttime jimmynighttime (@jimmynighttime) reported from Surrey, British Columbia

    @TELUSsupport Spent over an hour on hold to be unknowingly kicked over to an answering machine? I spend so much$$ with TELUS, why is service so hard to get?

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.

  • sapessi Stefano Buliani (@sapessi) reported from Vancouver, British Columbia

    @lizthegrey Oh, super interesting. What did you use? Right now I have a telus box going into a Google wifi mesh + cat6 off the Google wifi (the house is all wired). Would love to be able to skip one hop and have internet go first to the wired network then wifi from there

  • DaddyR69 Roland van Kaauwen (@DaddyR69) reported from Surrey, British Columbia

    @ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2

  • LexaHobenshield Lexa Hobenshield (@LexaHobenshield) reported from Anmore, British Columbia

    @TELUS you need to do better! I watch on average one movie per year... it continues to freeze intermittently. To contact you for support (and wait for a response) is something I don’t have time for. I expect more for what I spend with you! #dobetter #customerservicematters

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.

  • BernadetteNTF Bernadette Keenan (@BernadetteNTF) reported from Surrey, British Columbia

    @malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus

  • jamiebillingham Jamie Billingham (@jamiebillingham) reported from Surrey, British Columbia

    So @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.

  • EComm911_info E-Comm 9-1-1 (@EComm911_info) reported from Vancouver, British Columbia

    .@TELUS advises that service has been restored.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.

  • VanCityVeinot Brad Veinot (@VanCityVeinot) reported from Vancouver, British Columbia

    Shout to @TELUS for having the worst ******* internet service in BC for playing @Xbox online. #MovingToShaw

  • jamespatyoung James Young (@jamespatyoung) reported from North Vancouver, British Columbia

    @dkeeping They do. But I find the 4K lags a lot on my Telus box. Moving to a new house and hoping the tech can help me out

  • auraalexandra16 Raymond (@auraalexandra16) reported from Richmond, British Columbia

    @TELUS This is to let you know that your Customer Service Representative was so Rude. Glad that I made a switched back to another provider.

  • JDNovel Jennifer Duholke (@JDNovel) reported from North Vancouver, British Columbia

    @TELUS Our TV signal here in North Van keeps dropping-been like this for two days. What’s up Telus? @NorthVanRT

  • Sikadime 🎙Sikadime🔈 (@Sikadime) reported from Coquitlam, British Columbia

    @CraveHelp @CraveCanada It’s not in regards to On Demand... do you even read what I wrote or look at the picture. Wow...ok I’ll be cancelling my Crave service. I’m a Telus technician as well so I know how Optik tv works. Your app is a mess.

  • MikeyBlackmon mike blackmon (@MikeyBlackmon) reported from Burnaby, British Columbia

    Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • hharris2711 HeatherH (@hharris2711) reported

    Hello twitterverse. I’m seeking an email address for someone at #telus - an actual live email address. Seems extraordinarily difficult to find for a “telecommunications” company. Please help.

  • macpm3 Perry (@macpm3) reported

    @reaktor_field @CRTCeng 100%. I’d imagine the state of their network is horrific. Supposedly Telus is the only one here that actually does a decent job with their BGP implementation. I’ve never peered with them directly so I don’t know, but pretty sad if it’s 1/4.

  • kirst_alyssa Kirsten Alyssa 🪴🤍 (@kirst_alyssa) reported

    @cneily @TELUS I’ve had Shaw internet for about a year now with zero issues! I was talking about mobile service

  • cneily Brent G (@cneily) reported

    @kirst_alyssa @TELUS If you have went to blue curve watch the quality of the feed. They will have you running up and down stairs hooking and unhooking the box, blue curve is terrible compared to Gateway. The gateway remote sucked but a least there wasn't pixelation all the time especially sportsnet

  • JayManCanada JayMan (@JayManCanada) reported

    @CP24 Bull ****, in most places if they just turned off the towers peoples phones would have switched to Bell/Telus per roaming agreements. Rogers-EXT Network

  • F4DE2BL4CK Fade2Black (@F4DE2BL4CK) reported

    @_LoveMTB_ @Victor_M_Short @theJagmeetSingh My dad worked for Telus for 35 years and the union eventually caused the workforce to be completely gutted and now Telus outsourced to contractors (ledcor). They didn’t improve **** for them

  • MILES_EXITSIGN Ryan Miles Leblanc (@MILES_EXITSIGN) reported

    @Rogers How does telus have a call control option for spam and rogers doesn't? I'm with the "best" telecommunications provider and man it doesn't feel this way at all All of my suggestions to rogers have never been taken seriously

  • RedeemerBlood Alexander Scott (@RedeemerBlood) reported

    @TELUSsupport Why is @Telus throttling my hub internet speed on YouTube? It never goes above 3mb/s making it impossible to even watch a 1080p video. Every other streaming service works fine. YouTube works fine on my laptop on my work Wifi so what is the deal?

  • hersheybliss Kristin Dunlop (@hersheybliss) reported

    @brittlestar This is why customer retention at @TELUS didn't give a crap when I called to say I found a better deal elsewhere (@Virgin ). So good do far.

  • mileslunn Miles Lunn 🇨🇦🇺🇦 (@mileslunn) reported

    @Murf_Dawg Note I have personally gone private here in Canada. Paid for my shoulder surgery and MRI here in BC and member of Telus Health centre. So I have no issue with it, but then again I am part of the much reviled 1% so I don't presume to speak for most.