Telus Outage in New Westminster, Metro Vancouver Regional District, British Columbia

@Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

@wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…

@TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

@FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.

Still having issues with @TELUS wireless

Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

@TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

@telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.

In the midst of moving @telus decided to cancel my internet installation appointment and now they’re booked up until next month. I organized this like clockwork and I need it for work.

@lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?

I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.

@marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.

@entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.

@TELUS reception? it’s so bad in Newton BC my husband has 5 dropped business calls!!! Losing business! Thanks Telus.

@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

@Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService

@MobileSyrup Shaw has the best internet rn. Telus is bad. I was getting 600mb on Shaw then switched and could only get 100mb via Telus for the same price.

@as_per_danielle Just switched from Telus to Shaw. With Telus for 7 years and was paying 265 per month int/cable. Saving over 100 per month with Shaw with same tv package and faster internet. Nothing but problems with Optik TV and Wifi and horrendous customer service

@SAndersonshpk @Rogers I left them years ago and never went back. I like Bell mobility. Costs a little more but service is superior to Rodgers and Telus. I never lose data my connection even in elevators and underground parking.

@TELUS is there a network internet outage in Richmond, BC right now?

@TELUS @TELUSsupport your mytelus app is borderline unusable. Ive been trying to change one of my optik tv theme packs and the app keeps saying something went wrong. I called two months ago and the rep said they changed it for me but never did.

@DartsOnMars @sammyeatworld Telus sucks esp. Billing and getting a hold of customer service

@johnnycanuck71 I want to stay with Shaw for Internet/cable. I know too many people who switched for free tv’s etc to Telus and regretted it. I think they threw more goodies in because the actual product has more issues. I like Telus for cell though.

@TELUSsupport Without a doubt, Telus has been the worst company I have ever dealt with in my lifetime when it comes to billing or renewing a contract. Ever single time we spend hours renewing services, our bill is incorrect and negotiated discounts are missing! So frustrating! 👎

@dgryski @TELUS @threeuk do the same. I have to spend time with one of their support people about once per year. The site only offers upgrades to pay more.

2-2 Essentially we had two WIFI networks, coming from our house, they were blocking each other; log in issues. My wife logged into our admin & fixed it! 🙌🏼 TELUS should hire her to troubleshoot/problem solve. At the very least, an account review for her time, would be welcomed.