Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (45%)
-
Phone (29%)
-
Wi-fi (10%)
-
TV (6%)
-
E-mail (5%)
-
Total Blackout (5%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Richmond, Surrey, Coquitlam, North Vancouver, Burnaby, Langley, Port Moody and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Total Blackout | |
| Vancouver |
TV | |
| Vancouver |
Wi-fi | |
| Richmond |
Total Blackout | |
| Vancouver |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
-
Stephanie Elizabeth
(@StephKall) reported
from
Vancouver, British Columbia
LOL @TELUS sent me a text today said it’s time to upgrade and they can help. I’ve had TELUS for years and the best they over me is $27 a month more for a two year contract 😂😂😂😂 #CustomerExperience #worst
-
Ursula Maxwell-Lewis
(@YouTravel) reported
from
Surrey, British Columbia
@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺
-
Daniel Fox
(@danudey) reported
from
Mount Pleasant, British Columbia
@MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.
-
The Real Thanksgiving was Last Month
(@jsney20) reported
from
Burnaby, British Columbia
Telus is bad. Please follow me for more Canadian Telecom info
-
Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS
-
Adam MacGillivray
(@acemacg) reported
from
Surrey, British Columbia
@SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.
-
Haren
(@HarenNt) reported
from
Vancouver, British Columbia
“Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS
-
Jeanne
(@Meanchef) reported
from
West End, British Columbia
I believe that there is someone in @TELUS @TELUSsupport that can help my inquiry. I don't think it's fair that you cut service on your paying customer and your system cannot process the glitch on your side.
-
Jim Gordon
(@jimgordontv) reported
from
Surrey, British Columbia
@TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!
-
Mrs. Stregger
(@owljustteach) reported
from
Langley, British Columbia
Hey @TELUS and @cibc you made it possible for a hacker to steal our phone number and then use it to etransfer money out of our bank account. Wow. You let us down BIG TIME. #security #stolenidentity #identitytheft
-
Shawn Sviridov
(@galleryss) reported
from
Vancouver, British Columbia
@TELUSsupport can you advise if there are communication issues with Telus Network and other Mobility networks at this time in British Columbia, and potential cause of the issue and restoration
-
jim stockman
(@StockmanJim) reported
from
Coquitlam, British Columbia
@nconvey Same happened with me for Shaw yesterday. 1019 then call back saying #1. Waited an additional 38 minutes and then apologetic because couldn’t help. Going to see Telus today.
-
Paul McAfee
(@MrPaulMcAfee) reported
from
Vancouver, British Columbia
When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything
-
Samuel Armstrong
(@RedSealSam) reported
from
North Vancouver, British Columbia
@CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.
-
Tee
(@Life_is_2_Long) reported
from
Delta, British Columbia
@stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating
-
Kenneth A Lush
(@Kennethalush) reported
from
Surrey, British Columbia
@telus sent me my cable bill on Christmas morning. **** you Telus!
-
Tom Pearce
(@tompearc) reported
from
Vancouver, British Columbia
@TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.
-
Tall Paul 'Mr Vancouver' | 6’7
(@TallPaulsLife) reported
from
Vancouver, British Columbia
@FEEZYDoesIT Struggles, it now “slows” down my data and doesn’t cut it off But let’s be honest this data costs TELUS nothing. Verizon has unlimited for cheaper than my 90$ 10 gigs cost... I’d add a gif but i don’t have the 10 min it will take to load @TELUS
-
Trevor
(@uniontrevor1975) reported
from
New Westminster, British Columbia
@rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦
-
Bradley Smith
(@bradley) reported
from
Kensington-Cedar Cottage, British Columbia
@hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Krista 🇨🇦
(@Hanajimaismycat) reported
@nationalpost I’d be frustrated too if all my plans to privatize healthcare,while blaming the PM, we’re called out. In BC they’re letting Telus offer pay for service programs that are undermining our public healthcare system.
-
John Papaloni
(@JohnPapaloni) reported
from
Grimsby, Ontario
@patrickbetdavid to clarify on your video about Rogers. Rogers doesn’t control 90% it’s 3 companies Rogers, Bell (BCE), & Telus combined they have 90% of the market. Definitely a monopoly, we have a “Governing Organization” but run by telecom executives, so how does that help?
-
Rodney MacDougall
(@rodmac71) reported
@globalhalifax All the Canadian Telcos need a serious wake up call. Cell service is still way too expensive for what we get. Please don't get me going on their device replacement programs / device insurance programs. An absolute scam. Shame on you @koodo @TELUS
-
Bee
(@SmolSwampWitch) reported
I love these wait times when you call @TELUS and are on hold for over an hour and then it picks up finally and they hang up on you only for you to call back & be on hold for another hour and told your BUSINESS account doesn't exist? Excuse me? This is pathetic
-
Mary-Lou DeHoop
(@MaryLouDeHoop1) reported
@FP_Champagne I don't know if this is in the realm of today's technology or not but it is too bad that the Emergency Services could not have flipped over to another Telecom service. As in moving over to Bell or Telus.
-
kouchi
(@nwukku) reported
WTF WHY IS THERE NO WIFI FOR TELUS WOJFKWKENGNSNS
-
Lawda 🇵🇹
(@TMLGAL) reported
@TwistedEdge All I know is that I was spending $120 a month for a service I couldn’t use .. their reps are saying it’s my area that has weak towers so koodoo is Telus so that’s a no too! Thank you for the info!
-
Cody Lobreau - BeerCrank.ca
(@cdnbeer) reported
from
Brandon, Manitoba
@RogersHelps I've been with Rogers for 17 yrs and I'll be switching to Bell or Telus once my contract is up. TWO outages in just over a year?! That's not reliable at all, also if 5G is supposed to be the "next great thing", the latency is always over 100ms, that's bad service in modern times
-
Axis Vero
(@AxisVeroPI) reported
@Rogers, it appears that your internet just went down again. Luckily, I can still tether our office to @TELUS...again!
-
Lawda 🇵🇹
(@TMLGAL) reported
@tmlfaninvan Nobody is worse than Telus .. the most horrible two yrs of my life!