Telus

Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in New Westminster, Metro Vancouver Regional District, British Columbia 02/21/2026 01:50

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (29%)

    Phone (29%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, Surrey, Langley, Coquitlam, Port Moody, Richmond and Coquitlam.

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City Problem Type Report Time
CanadaVancouver Phone
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaNorth Vancouver Wi-fi
CanadaVancouver Total Blackout

Community Discussion

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Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • _hudsonny miranda hudson (@_hudsonny) reported from Vancouver, British Columbia

    Who is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.

  • realgabeangel gabrielle (@realgabeangel) reported from Richmond, British Columbia

    @FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of

  • Test123Do Langley (@Test123Do) reported from Vancouver, British Columbia

    @TELUSsupport @TELUS #customersupport Is Telus shutdown? There is no customer rep to pick up customers calls to get cell phone support. My God! I disconnected phone after 2 hours

  • yourbcagent Anshu Arora (@yourbcagent) reported from Surrey, British Columbia

    @TELUS called yesterday and today. On hold for over 30 minutes and no resolution. No one answered. Why is it so hard to get good #CustomerService

  • ImJustPrinceA Prince (@ImJustPrinceA) reported from Port Moody, British Columbia

    I hope Telus goes bankrupt. They call me the day I’m moving to tell me “we can’t provide services until Nov 8.” What ******** am I supposed to do for 2 weeks with no internet? Worst part is they knew it needed to be postponed a week ago. They just didn’t say anything.

  • DaleCadeau DaleCadeau (@DaleCadeau) reported from Delta, British Columbia

    @DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

  • thatmelanielynn MelanieSerre (@thatmelanielynn) reported from Vancouver, British Columbia

    @TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!

  • kikithekrakra99 Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia

    @RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday

  • punkrokk65 johnny V. (@punkrokk65) reported from Vancouver, British Columbia

    @TELUSsupport Was on hold for the ‘next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be ‘up’ to an hour)… guess they work on a different time clock then most.

  • DaleCadeau DaleCadeau (@DaleCadeau) reported from Delta, British Columbia

    @GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

  • 2022inYVR_CA Nathan Sheng (@2022inYVR_CA) reported from Richmond, British Columbia

    @Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…

  • warandpeace Andrew Ferguson (@warandpeace) reported from Vancouver, British Columbia

    @MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯

  • Maria_here HODLouly (@Maria_here) reported from Burnaby, British Columbia

    @theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold

  • ShamimAbbassi Shamim Abbassi (@ShamimAbbassi) reported from Vancouver, British Columbia

    @TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini

  • yourbcagent Anshu Arora (@yourbcagent) reported from Surrey, British Columbia

    @TELUS how come #CustomerService is sooooo horrible

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @PaulthePedalist We had to ditch Telus for Shaw and so far, it’s good. Their service is better.

  • Eni_gs Bernardo G. S. (@Eni_gs) reported from Burnaby, British Columbia

    Anyone having problems with @TELUS ? No internet on #Burnaby #BritishColumbia. Please help @TELUSsupport

  • mobius84 Miles (@mobius84) reported from Surrey, British Columbia

    @TELUSsupport @TELUS do you support the Google Pixel 6 on 5G+ (5G 3500 MHz) yet? I can't get a straight answer from tech support.

  • GauravS19496069 Gaurav Sharma (@GauravS19496069) reported from Surrey, British Columbia

    @Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating

  • kikithekrakra99 Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia

    @TELUSsupport is there an outage of telus home services in the crescent beach area of #SurreyBC? Dads tv not wrking.. Not near him too

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • faria_wong Steven (@faria_wong) reported

    @TELUSsupport Sure sure …while my ADT pulse is down. Telus is providing a less than satisfactory service. Unable to login into pulse for the past 3 days while travelling. Zero customer service

  • faria_wong Steven (@faria_wong) reported

    @TELUS mismanagement. Telus ADT app has been down for the last 2 days. No communication from Telus and no portal to lodge a complaint.

  • allanruglett Allan Ruglett (@allanruglett) reported

    @UberFacts Telus. Worst WIFI company ever. I can be sitting in the living room and have connectivity problems. It got worse when I switched to Android too. OptikTV doesn't even WORK.

  • timeskapade_k4 Timeskapade.Korp4 (@timeskapade_k4) reported

    @telusmobility can u help coz telus is off know help thx. it’s been 24hrs or so? r u on titter even?

  • faria_wong Steven (@faria_wong) reported

    @TELUSsupport ADT pulse continues to be down. Has been down for the past 3 days. No word from Telus. Poor service

  • Rolfsrollaround Rolf Reimer (@Rolfsrollaround) reported

    @WhoTrollsTrolls @mattmcqueen @TELUS Agreed telus is brutal! It’s takes days so settle a single issue, telus does not care about their customers at all

  • RyanCartiers RyanCartier (@RyanCartiers) reported from Toronto, Ontario

    @TELUS Why does a call to @telusmobility require specifying mobil a 2nd time? Please correct redundancy, problem identified & feedback given to #customerservice over a year ago. Listening to frontline employees pays dividends in business.

  • kazi_mierzi Kaz (@kazi_mierzi) reported

    literally telus still has not installed my internet and has been ******* completely useless in tech support or even knowing what's happening and it's been like 2 weeks 🙃🙃🙃🙃

  • Hanajimaismycat Krista 🇨🇦 (@Hanajimaismycat) reported

    @GregBecause @roulinski @TomPark1n False. Provincial governments mis-managed their health transfers to make way for privatization. Telus offers paid for health subscriptions to AB and BC residents ffs. Considering BC finally managed to drop the monthly premiums for MSP within the last decade, it sucks heavily.

  • bogboyfenn 🍄Fox has a frog brain🐸♿🏳️‍⚧️ (@bogboyfenn) reported

    On the phone with Telus...again...cause I most certainly DO NOT owe 500. I'm supposed to have free internet here wtf. Now theyre saying it doesnt exist and I need to pay WTF