Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (48%)
-
Phone (27%)
-
Wi-fi (9%)
-
TV (7%)
-
E-mail (5%)
-
Total Blackout (5%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, Langley, Vancouver, Port Moody, Burnaby, Richmond, Coquitlam, Coquitlam, Delta, Port Coquitlam and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Langley |
Internet | |
| Vancouver |
Phone | |
| Port Moody |
||
| Surrey |
Internet | |
| Langley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
-
River B^#!$ Meowjin
(@MeowjinBoo) reported
from
Vancouver, British Columbia
@smashforwarddoc @TELUS @STORYHIVE Oh damn the project won. Grats!
-
Kalpna
(@KalpnaSolanki1) reported
from
Burnaby, British Columbia
@TELUSsupport Fibre is available in our area and line is in place. Tech just did not know how to do the connection! Yet, @telus discontinued the old service!
-
Mark Breslaw
(@MarkBreslaw) reported
from
Vancouver, British Columbia
@TELUSsupport I did call the sales team and was hung up on so I do t want to call in again. I would like to be treated like a customer TELUS wants to keep. Please tell me what iPhone options are available for the same deal I already received a confirmation for less than a week ago
-
Stefan Hawes
(@hawes) reported
from
Vancouver, British Columbia
Discovering a problem with the modern world. When your Internet goes down and you have to wait a couple of days for someone to come by to fix it, you’re also without TV, movies, and music. Might just have to read in silence. @TELUS
-
Francisco Gomez
(@fjgomezl) reported
from
Vancouver, British Columbia
TELUSsupport @TELUS Pik tv not working at the worst possible time @oscars2019
-
Steven 🇨🇦
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@TELUSsupport This is very odd. Some email is coming through but I know not all. Sent a test message from Gmail to TELUS, which was slow in receiving but I did get. Also just received one from something I subscribe to but still a minimum of 2 emails outstanding.
-
LARAINE
(@lorrain18185158) reported
from
Richmond, British Columbia
@JillKrop Hi Jill, I’m looking at switching from Telus to Freedom have you heard any negative comments about dropped calls or bad reception outside of your “home” area thank you
-
Slurms MacKenzie
(@gh0stflesh) reported
from
Coquitlam, British Columbia
Telus pls come fix our internet I haven't been able to take my Spanish lessons in a full week and the duolingo owl is trying to kill me
-
Grainne McElroy
(@GrainneMcElroy) reported
from
Richmond, British Columbia
Support: Manage the Help @TELUS #BCNET201
-
Alexi
(@MsAlexi) reported
from
Vancouver, British Columbia
@TELUSsupport I understand that scheduling and servicing takes time. However, we’ve been a TELUS customer for a long time and for a communication company, communication could be greatly improved. Now we wait... and looking at other providers that could get us connected ASAP. 3/3
-
BdblE
(@MsYouDoYou) reported
from
Vancouver, British Columbia
Every single time I have to talk to @TELUSsupport (often) it’s a great experience. I know people have TELUS issues but I am consistently pleased with their service and not enough people say positive things on this yelling machine.
-
Tac one
(@rightoutthere) reported
from
Coquitlam, British Columbia
With all the neg. crap I read against Telus, I'd like to say, ever since we switched from Shaw to Telus our lives have become communication stress free. I run a complete wireless smart home, our service has been great, customer service has been outstanding + much lower bill..👍
-
Kimberley Bowie
(@KimABowie) reported
from
Vancouver, British Columbia
@Ian_A_MacDonald @jodyvance @TELUS I’m so sorry. Telus is brutal and overcharges me every month. And customer service is abysmal.
-
Aaron Gurney
(@aarongurney) reported
from
Vancouver, British Columbia
@TELUS I am having a frustrating time trying to call you guys to purchase Internet service from you. My call has been dropped 3 times and the call-back feature is no longer available. Please make it right.
-
Camy Ng
(@ckmng8) reported
from
Vancouver, British Columbia
Breaking down language barriers! I want to subtitle everything! @DustinJez @FCLEdu #transform2030 #microsofteducation #microsofteduca #telus #microsoftvan #wemovement #vancouver #BCEd #learning #SD43 #professionaldevelopment #****
-
HeliConnect
(@iheliconnet) reported
from
Delta, British Columbia
@TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!
-
Alexi
(@MsAlexi) reported
from
Vancouver, British Columbia
@TELUSsupport @TELUS When you’ve been using PureFibre internet for over 4 years and to find out that the new home you’re moving into does not have PureFibre even though the website and TELUS support confirmed that we have it, is a shitty to find out on your moving day 👎 1/2
-
Vince Venditti
(@vingienzo57) reported
from
Coquitlam, British Columbia
Having trouble with #telus tv, again! Seriously thinking of going back to #shaw, and once I go back I’m never coming back to #telus 🤨
-
Kalpna
(@KalpnaSolanki1) reported
from
Burnaby, British Columbia
Tsk Tsk @TELUS cancelling my old internet service in anticipation of fibre optic being connected WITHOUT verification that the work had actually been completed. Now I have no internet connection at all @TELUSsupport #FAIL
-
BdblE
(@MsYouDoYou) reported
from
Vancouver, British Columbia
I really enjoy @TELUS as a company and have so very few issues with them or their services. I hope to heck when we move we can get fibre optic tho because it’s not workable in this townhouse and it’s annoying af.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Joe Bowser - @infil00p@mastodon.cloud
(@infil00p) reported
Given the recent tele-health trend, how soon will people roll this **** out and charge governments for this? I could see Telus Health trying to pull a fast one by using an LLM as part of their services.
-
Stew Anoya
(@MrAnoya) reported
They already have the notification system in place, but there is no way to receive a notification at 100%? There also isn't any way for me to set a data block at 100%. The big 3 (rogers, bell, telus) have avoided this problem by throttling speeds at data limits..
-
JD Boisvert
(@jd_boisvert) reported
Hey @TELUS is it normal we have barely any reception in our house while the map is showing we should get high-speed 5G. Even across the #GTA we have difficulty to get consistent network coverage. We have 2 lines both with iPhone 13 Pro Max…
-
TrishParr.com 🇨🇦
(@TrishParr) reported
I used to LOVE @TELUS but not so much anymore. Two days now... and I STILL have not been able to get the support necessary to FIX this issue. NOT NICE!
-
Michael Smit
(@msmit) reported
@Shawhelp 3/ Moral of the story: if your parents are aging and use @Shawhelp , get them away from this terrible company as soon as possible (and check their bill too... they charge my mum 2x what I pay Telus for maybe 10% of the service spec)
-
Quick-it-help
(@Prashan42728507) reported
Telus Internet Support is known for its exceptional customer service and technical expertise. Whether you're experiencing slow speeds, dropped connections, or other connectivity issues, Telus has a team of dedicated experts to help you troubleshoot and resolve any issues.
-
ArkhamSmoke | budstuff.club
(@BudstuffClub) reported
@PublicMobile why is your website always trash? 9/10 times you go to sign in there's an error on your self serve site, only stayed happening with your switch to Telus ID login, and the new awful website design. Fix it.
-
TELUS Support
(@TELUSsupport) reported
@DavidJarquinP Hi DJ, are you experiencing issues with your TELUS home internet service?
-
Caroline Mary little
(@CarolinemLittl1) reported
Great I'm pretty much out of data I thought my telus acct got paid. Why r they saying it's not then I would ha e unlimited data I think it's the brothers of Zion who r the problem or the cops
-
Phil Dodd
(@DoddHistAnt) reported
@telus waiting for agent est at over an hour. Wtf is wrong with your ****** company