Telus

Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

No problems detected

If you are having issues, please submit a report below.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in New Westminster, Metro Vancouver Regional District, British Columbia 03/30/2026 01:20

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (23%)

    Phone (23%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, Vancouver, Langley, North Vancouver, Coquitlam, Burnaby, Coquitlam, New Westminster, Pitt Meadows, Richmond and Port Moody.

Loading map, please wait...
City Problem Type Report Time
CanadaSurrey Internet
CanadaVancouver TV
CanadaLangley Internet
CanadaNorth Vancouver Internet
CanadaVancouver Total Blackout
CanadaLangley Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • DaddyR69 Roland van Kaauwen (@DaddyR69) reported from Surrey, British Columbia

    @ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2

  • DivisionW Curtis Wiebe (@DivisionW) reported from Surrey, British Columbia

    @TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?

  • philwhln Phil Whelan 😷🇨🇦🦕🚀 (@philwhln) reported from Vancouver, British Columbia

    @nbennett_biv @CraveTVHelp @AppleTV I had a lot of issues through Telus too. Directly through Crave is the only thing that consistently worked for me.

  • BernadetteNTF Bernadette Keenan (@BernadetteNTF) reported from Surrey, British Columbia

    @malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus

  • falskow Chris Falskow (@falskow) reported from Delta, British Columbia

    @TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    So @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.

  • JDNovel Jennifer Duholke (@JDNovel) reported from North Vancouver, British Columbia

    @TELUS Our TV signal here in North Van keeps dropping-been like this for two days. What’s up Telus? @NorthVanRT

  • MikeyBlackmon mike blackmon (@MikeyBlackmon) reported from Burnaby, British Columbia

    Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

  • sapessi Stefano Buliani (@sapessi) reported from Vancouver, British Columbia

    @lizthegrey Oh, super interesting. What did you use? Right now I have a telus box going into a Google wifi mesh + cat6 off the Google wifi (the house is all wired). Would love to be able to skip one hop and have internet go first to the wired network then wifi from there

  • jimmynighttime jimmynighttime (@jimmynighttime) reported from Surrey, British Columbia

    @TELUSsupport Spent over an hour on hold to be unknowingly kicked over to an answering machine? I spend so much$$ with TELUS, why is service so hard to get?

  • chadrissanen Chad Rissanen (@chadrissanen) reported from Surrey, British Columbia

    @Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

  • Sikadime 🎙Sikadime🔈 (@Sikadime) reported from Coquitlam, British Columbia

    @CraveHelp @CraveCanada It’s not in regards to On Demand... do you even read what I wrote or look at the picture. Wow...ok I’ll be cancelling my Crave service. I’m a Telus technician as well so I know how Optik tv works. Your app is a mess.

  • LexaHobenshield Lexa Hobenshield (@LexaHobenshield) reported from Anmore, British Columbia

    @TELUS you need to do better! I watch on average one movie per year... it continues to freeze intermittently. To contact you for support (and wait for a response) is something I don’t have time for. I expect more for what I spend with you! #dobetter #customerservicematters

  • auraalexandra16 Raymond (@auraalexandra16) reported from Richmond, British Columbia

    @TELUS This is to let you know that your Customer Service Representative was so Rude. Glad that I made a switched back to another provider.

  • bow_en_arrow Grant Bowen (@bow_en_arrow) reported from North Vancouver, British Columbia

    @TELUSsupport we moved our cellular service from Telus to Koodo. Now we have a credit balance with Telus. How do we get that balance refunded?

  • jamespatyoung James Young (@jamespatyoung) reported from North Vancouver, British Columbia

    @dkeeping They do. But I find the 4K lags a lot on my Telus box. Moving to a new house and hoping the tech can help me out

  • jamiebillingham Jamie Billingham (@jamiebillingham) reported from Surrey, British Columbia

    So @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.

  • MartinvandenH Martin van den Hemel (@MartinvandenH) reported from Richmond, British Columbia

    Hey @CBC! What’s the problem with your audio? Audio dropped in and out on Telus Optik TV Channel 800 and Telus Optik TV Channel 3, this morning/afternoon/evening which ruined my recording of @BBC #WaroftheWorlds

  • VanCityVeinot Brad Veinot (@VanCityVeinot) reported from Vancouver, British Columbia

    Shout to @TELUS for having the worst ******* internet service in BC for playing @Xbox online. #MovingToShaw

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • RogueEquity Rogue Equity (@RogueEquity) reported

    @TELUSsupport @mkd087 It’s out in Calgary too but of course Telus says everything’s okay, except for the fact that we pay 200 dollars a month for the worst internet/cable service in the country … #telussucks

  • catswarm melanie (@catswarm) reported

    @TELUSsupport No, thanks. We’ve been dealing with @TELUS’ terrible customer service and terrible tech support and terrible technicians for long enough. I’m not interested in ever giving them another chance, just warning off other potential victims from this #scam of a security service.

  • afterexposure Diamond Dog Organa 🇨🇦🇺🇦 (@afterexposure) reported

    @TheBlueGem3 Because the Saudis, who could pump more oil & drive down prices, would rather have both high oil prices AND all the money Kenney is transferring from our taxes through TELUS Health (Babylon Health) to their big investor: MBS - the Saudi Crown Prince. Kenney is such a weak fool.

  • ShazelFable Beverly (@ShazelFable) reported

    Nothing better than trying to top up my phone so I can call my dad and see how he is only to find out my number is out of service. No email, no one tried to contact me to ask if I still wanted my number, nothing. Guess I gotta contact customer support and get a new number @TELUS

  • jlcomeau14 cool ranch broritos (@jlcomeau14) reported

    @mkd087 @TELUSsupport Hi mark! Thank you contacting Telus support. I can see in fact that yes there is service outages in your location. What else is weird is it’s just your location. Oh I see a reason here. “Yous a ho” is the reason I’m given. Nothing I can do. Have a great weekend! Go oilers!

  • DKCKingston Doug (@DKCKingston) reported

    @sunlorrie @rexglacer Lorrie-C'mon-you know Huawei has been on the Canada China business council since at least 2017-they have put 5G in the Telus network from coast to coast- in fact Telus had to sign an NDA not to disclosed how far along they really were - their finished! Apparently in CBC as well

  • GlitzyChu 🇨🇦 Dakota 💀 (@GlitzyChu) reported

    Telus please -.- -.-- ... Why is my internet so **** man

  • MarahFA MarahFA ✨🇺🇦 (@MarahFA) reported

    So when I got my phone I was told the battery life is amazing. I had issues day 1, called the store and the rep told me it's normal. I spoke to telus, they told me it isn't. I kept the phone, and holy crap the battery is horrible.

  • jwporteous Jason Porteous (@jwporteous) reported

    @vmedia - when Nanton,AB transfers from axia to Telus, will your tv service still be available?

  • KeelShar59 Janice from 🇨🇦 (@KeelShar59) reported

    @BMarlene_ What service are you watching it on? I have Amazon Prime, so do you know if I need to sign up for Stack TV to get the WNetwork streaming service? I have the regular WNetwork through Telus, but I don’t think they have it on that station??