Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Langley, Surrey, New Westminster, Vancouver, North Vancouver, Richmond, Coquitlam, Burnaby, Coquitlam, and Pitt Meadows.

City	Problem Type	Report Time
Langley	Internet	2 hours ago
Surrey	Internet	19 hours ago
Surrey	Internet	1 day ago
New Westminster	Phone	2 days ago
Langley	Internet	2 days ago
Vancouver	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  dj fuentes (@chinitta) reported 2 minutes ago from Vancouver, British Columbia

  Conversation. She sounded very uncertain of the said program/ promotion. Fast forward 2wks after, NO FOLLOW UP PHONE CALL @TELUS @TELUSsupport crappy service! Just got off the phone with another customer rep. In all fairness, he was apologetic and kind. Still, No resolution.

• 
  Kate Madden (@kate0madden) reported 7 minutes ago from Vancouver, British Columbia

  @NicESpurling @NatalieTheCapn Telus was a terrible experience and I eventually just gave up.

• 
  ABALI (@G_ABALI_S) reported 12 minutes ago from Vancouver, British Columbia

  I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

• 
  BdblE (@MsYouDoYou) reported 15 minutes ago from Burnaby, British Columbia

  @CommonSenseSoc @TELUSsupport @CRTCeng It’s $32 to add 2gb. The TELUS wifi at home is so bad we’ve had to use data with everyone trapped here and now we’ve got 2gb for 20 days.

• 
  Thomas Gautreau (@TomGautreau) reported 21 minutes ago from Vancouver, British Columbia

  Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

• 
  Troy Weatherly (@troysweather) reported 27 minutes ago from Delta, British Columbia

  @TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.

• 
  Andrew Christopher (@ACmusic_10) reported 28 minutes ago from Surrey, British Columbia

  @DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

• 
  Martin van den Hemel (@MartinvandenH) reported 31 minutes ago from Richmond, British Columbia

  Fantastic news. I’m a @TELUS customer and if they continued down the wrong path for 5G, I was considering switching to Rogers or Bell. Short-term pain for long-term gain.

• 
  Wily Mike Reilly (@brianb3648) reported 31 minutes ago from Vancouver, British Columbia

  @NYJetsCanada @BCLions @OhioBobcats @CFL @nathan_rourke @TELUS Hey idiot it's a Canadian draft. He's a CANADIAN. Maybe sit this one out. No ******* clue. LOL

• 
  KDRuslie (@KDRuslie) reported 32 minutes ago from Richmond, British Columbia

  @TELUSsupport hi there. I tried to call telus support re. our home bill for March 2020. We have special discount for 1 year agreement, yet it didnt show in March bill. Pls contact me. Thanks

• 
  Cameron Maltby (@cameronmaltby) reported 34 minutes ago from North Vancouver, British Columbia

  @WayneFougere I got Bluecurve and got the deal, even as an existing customer. Shaw has been reliable for my tv and internet for years. I had TELUS Internet when I first moved back to Vancouver and found it unreliable. Haven’t had any problems with Shaw.

• 
  Janice Abbott (@jajawoot) reported 38 minutes ago from Vancouver, British Columbia

  Hey @TELUS We need 60 phones for a temporary facility for folx who are Recovering from COVID. Refurbished is fine, they just need to be able to contact families and friends for comfort (they will be in isolation), and staff if they need help. 🙏

• 
  Jessy (@CoachDhillon) reported 41 minutes ago from Vancouver, British Columbia

  Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

• 
  BdblE (@MsYouDoYou) reported 41 minutes ago from Burnaby, British Columbia

  Literally actually can’t believe that @TELUS is doing less than bare minimum right now to support customers in this crisis. Literally every other provider is waiving cell phone data overages and you’re like “we know you can’t travel so we are waiving roaming fees”. Do better.

• 
  Albert Luk 陸 偉 明 (@AlbertLuk888) reported 43 minutes ago from Richmond, British Columbia

  @JustinTrudeau @bcpremier Please ask the corporates help out like Shaw/Telus internet bills and cell phone bills. Icbc insurance and home insurance that goes over thousands dollars. No bills until the CV19 is over. We trying to use our savings on foods and rent/mortgage.

• 
  Dr. Pete Poovanna (@poovannact) reported 45 minutes ago from New Westminster, British Columbia

  @TELUSsupport I have a TELUS home account, why do I need to provide another verification for mobile services. I am not comfortable to provide SIN via phone.. This service person called from India.

• 
  Janice Abbott (@jajawoot) reported 49 minutes ago from Vancouver, British Columbia

  Hey @TELUS We @FreeOfViolence need 65 phones for a facility for folx who are recovering from #COVIDー19. Refurbished is cool, just need to be able to contact family & friends for comfort as will be in isolation, & will make contacting staff easier, if they need help.

• 
  Patrick Tubajon (@iheartgudrun) reported 50 minutes ago from Richmond, British Columbia

  @TELUS you need better customer service to keep your customers

• 
  Amanda S W♡ (@AmandaSW87) reported 51 minutes ago from Delta, British Columbia

  @AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.

• 
  BdblE (@MsYouDoYou) reported 54 minutes ago from Burnaby, British Columbia

  @CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Erik Gretland (@ErikGretland) reported 4 minutes ago

  @poliright2 @StepUPnow_ca could be worse when you call @telus service you get someone from another country with a major language issue. We need to keep our jobs in Canada.

• 
  laur (@lauranickyy) reported 4 minutes ago

  Hey @TELUS as a customer I’m wondering why you sold cell phone data to health agency of canada. How do I find out if my data was shared?

• 
  Momof4 (@Momof4_sendhlp) reported 8 minutes ago

  Shira Saddleback is missing between RMH and Maskwacis. The horrible service provided by @TELUS in Maskwacis and the gaps in service in the region are preventing her cell phone and vehicle GPS from being located.

• 
  Author Wilko van de Kamp 🇳🇱 🇨🇦 (@wilko_k) reported 9 minutes ago

  The future is friendly according to @telus - but trying to get a change to your services processed with them certainly is not. #fail #frustrated #wasteoftime

• 
  Danny Wilson (@DJ_Wheel) reported 11 minutes ago

  @LynneGreene @TELUS Long time Telus customer here. Beyond angry that they sold my personal information without my consent. Will be cancelling.

• 
  OneLucidLlama (@onelucidllama) reported 12 minutes ago

  @PeachySaiyan @Virgin My partner and I use Telus, but we are long time customers. We can stream at the same time on the Fibre with no issues

• 
  🇨🇦 Orange TSLA 🇨🇦 (@TSLAOrangE) reported 13 minutes ago

  @Rogers I called someone at work today who was with #telus, I had to press "3" in order to connect the call. I asked the person what this was and he described "call block". It is a free service for Telus customers. Lets make this happen for anyone who wants the spam calls to stop

• 
  Sarah (@sarlobro) reported 14 minutes ago

  Hey @TELUS any word on when cell service will be restored in #Lytton? @deed5

• 
  Teri Muhlbeier (@TMuhlbeier) reported 14 minutes ago

  In less than 3.5 years our @TELUS home service bill has steady outpaced inflation at a rate of 14.3% with another bill hike this month. The only thing to count on with them is what now looks to be a bi-annual increase. Starting the search for a new provider…

• 
  Matt Pichette (@pichette_matt) reported 17 minutes ago

  @TELUS @BlackHealthCAN Stop slowing down people's wifi that have unlimited then asking for $25 more to speed it back up. Any phone company that does not pull this let me know so I can switch.