Telus

Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in New Westminster, Metro Vancouver Regional District, British Columbia 02/14/2026 00:30

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (28%)

    Phone (28%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Langley, Surrey, Coquitlam, North Vancouver, Port Moody, Burnaby, Richmond, Coquitlam, Delta and Port Coquitlam.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaLangley Internet
CanadaSurrey TV
CanadaVancouver Total Blackout
CanadaVancouver Internet
CanadaCoquitlam Internet

Community Discussion

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Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    I just wanted a phone. A simple ******* phone that could be used to make calls. In 3 days we’ve racked up an extra $20 because she took her phone outside I guess. WHAT ******** TELUS. That’s not what the woman sold me.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Your service has gone downhill in a big way @TELUSsupport @TELUS. These wait times are horrendous.

  • golfercruz CC (@golfercruz) reported from Richmond, British Columbia

    @imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.

  • AudreyLobato Audrey Lobato (@AudreyLobato) reported from Surrey, British Columbia

    @TELUS @TELUSsupport after a 14 hr work day, all my husband wants to do is watch a playoff hockey game. Your PikTV is garbage and there is absolutely no customer support available.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?”

  • AudreyLobato Audrey Lobato (@AudreyLobato) reported from Surrey, British Columbia

    @TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.

  • CandiVanCity24 Candi Marie (@CandiVanCity24) reported from Surrey, British Columbia

    @LuckyMobileCan I have been using your service for almost 3 years with no problems until now. Not impressed #luckymobile , you can bet I’ll be going back to a @TELUS plan now 💯! Who else has had issues with #luckymobile . #TELUS treats their customers much better!

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    I think next billing cycle I’ll withhold payment @TELUSsupport @TELUS. Make you wait until the funds are available (even though they are) like you make me wait on hold. Your level of customer service/tech support has dropped significantly these past few months. Unacceptable.

  • CiaraHempseed Ciara Hempseed (@CiaraHempseed) reported from Vancouver, British Columbia

    I actually had to use that Telus Babylon app to get some perscriptions for this migraine Send help

  • Junayyyy Mary June Margarico (@Junayyyy) reported from Vancouver, British Columbia

    @TELUS sucks.

  • Amu3188 amu (@Amu3188) reported from Surrey, British Columbia

    @TELUSsupport I recently switched to Telus and having some issues with my account. Could you guys, please help?

  • smjnews Soren Jensen (@smjnews) reported from Anmore, British Columbia

    @TELUS please stop with the customer service calls! I've been getting at least one call every day for the past few weeks. I'm happy with my mobile service! Please stop calling!

  • moersch AHF AllHardwoodfloor (@moersch) reported from Vancouver, British Columbia

    @runsfrombear @TELUS I never cared for tell us the have never been concerned with internet security or mobile security

  • whourDaDa Oladada (@whourDaDa) reported from Burnaby, British Columbia

    One of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service.

  • Amu3188 amu (@Amu3188) reported from Surrey, British Columbia

    @TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.

  • StoryStory_Jo Jo Dworschak (@StoryStory_Jo) reported from Vancouver, British Columbia

    @Mutineer8961 @TELUS Definitely Telus! Not bad diy

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @MammaBearAli @TELUSsupport What a ******* lie. They lied to me. I’ve been with Telus for like 21 years and all our service is with them and I need out but they know the alternates are also trash.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • EComm911_info E-Comm 9-1-1 (@EComm911_info) reported

    .@TELUS maintenance affecting landline/cell service in #Kyuquot is scheduled for Nov 9, 9am–2pm PT. Life-threatening emerg? Dial 911 if phone service is restored. No service? Ask friend for help/head to nearest ER/doc or police/fire dept if able. Info @TELUSsupport. #911BC

  • marialoi maria loi (@marialoi) reported

    @TELUSsupport I am still having problem right now in connecting Telus! Revenue Canada is so very kind to help me to fill their form so that you don't overcharge low-income seniors! They will send me the code but it will take a week or less and my time is running shot for I had already paid Nov

  • paloma_lemke Paloma Lemke (@paloma_lemke) reported

    @TELUS I find it very rude you are saying you will stop supporting my fully functional phone just because it is a little old.

  • ReinhardZhou Reinhard Zhou (@ReinhardZhou) reported

    @thinking_panda I remember when I was in China, I used the number of China Unicom, the package is 10yuan/m and traffic is 1yuan (0.17usd)/GB, the home network is unlimited 1000m fiber. Now I am in Canada, the number of telus is 45cad / 6GB, and the home network is 1000m fiber, 55usd.

  • EfeoVI Efeo (@EfeoVI) reported

    @BradyJChan Telus went down?

  • TboneTorrie Jeremy Torrie (@TboneTorrie) reported from Winnipeg, Manitoba

    Omg @TELUS your arena wifi sucks! At my son’s pregame trying to watch @nhljets game for 15 but all I got was buffering and no game. You have to do better if you want to keep our account.

  • 0xegod 0xegod.eth (@0xegod) reported

    @cafreeland I could cancel all streaming services, and it'd barely make a dent for savings in this economy. Want to help Canadians? Stop with dumb suggestions & make Canadian Telecoms like Bell, Rogers, Fido, Telus, etc have lower pricing. Canadians spend way more on cells & net

  • Mary40372959 Mary (@Mary40372959) reported

    @koodo Will cancel all Telus accts in my family... Worst customer service!!

  • BenKlass Ben Klass (@BenKlass) reported

    Parks worker discussing his reasons for switching providers. Lower Vancouver Island, poor service on the jobsite. Same story with Telus, he says. But wait, #CRTC data show 99%+ national coverage!!

  • EComm911_info E-Comm 9-1-1 (@EComm911_info) reported

    .@TELUS maintenance affecting landline/cell service in #Holberg & #Oweekeno scheduled on Nov 9–10, 11pm–6am PT. Life-threatening emerg? Dial 911 if phone service restored. No service? Ask friend for help/go to nearest ER/doc/police/fire dept if able. Info @TELUSsupport. #911BC