Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, North Vancouver, Vancouver, Richmond, Coquitlam, Langley, Burnaby, Coquitlam, New Westminster, and Pitt Meadows.

City	Problem Type	Report Time
Surrey	Phone	2 hours ago
Surrey	Internet	3 hours ago
Surrey	Wi-fi	1 day ago
North Vancouver	TV	1 day ago
Vancouver	Wi-fi	1 day ago
Vancouver	TV	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Amanda S W♡ (@AmandaSW87) reported 9 minutes ago from Delta, British Columbia

  @AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.

• 
  Sadia Pannun (@sadia_74) reported 10 minutes ago from Surrey, British Columbia

  @Telus horrendous customer service. parent with dementia and you make things such a nightmare when calling for help #disgusting #garbage #pathetic

• 
  Janice Abbott (@jajawoot) reported 11 minutes ago from Vancouver, British Columbia

  Hey @TELUS We need 60 phones for a temporary facility for folx who are Recovering from COVID. Refurbished is fine, they just need to be able to contact families and friends for comfort (they will be in isolation), and staff if they need help. 🙏

• 
  Troy Weatherly (@troysweather) reported 14 minutes ago from Delta, British Columbia

  @TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.

• 
  Christian Newman 👨🏻‍💻 (@XianNewman) reported 15 minutes ago from Surrey, British Columbia

  @vchan @TELUS Nothing compares! If you need help resolving any issues let me know and I’ll do my best to help.

• 
  #IndianStatus531 (@BlueCedarAngel) reported 18 minutes ago from Burnaby, British Columbia

  @RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚

• 
  Christian Newman 👨🏻‍💻 (@XianNewman) reported 23 minutes ago from Surrey, British Columbia

  @vchan @TELUS Let me know if they’re unable to resolve your issue and I’d be happy to help.

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 23 minutes ago from Vancouver, British Columbia

  Sitting around wondering what it will take for @TELUSsupport @TELUS to get back to me. To fix my email. To clean up the mess they made. Hmmm...

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 29 minutes ago from Vancouver, British Columbia

  @TELUSsupport your instructions on configuring Outlook post migration aren’t very good. I’d like my Telus email to@come through there and not Google. Followed your instructions and when I input my Telus address, says “email address already added”. Doesn’t help. 1/2

• 
  dj fuentes (@chinitta) reported 31 minutes ago from Vancouver, British Columbia

  Conversation. She sounded very uncertain of the said program/ promotion. Fast forward 2wks after, NO FOLLOW UP PHONE CALL @TELUS @TELUSsupport crappy service! Just got off the phone with another customer rep. In all fairness, he was apologetic and kind. Still, No resolution.

• 
  Martin van den Hemel (@MartinvandenH) reported 31 minutes ago from Richmond, British Columbia

  Fantastic news. I’m a @TELUS customer and if they continued down the wrong path for 5G, I was considering switching to Rogers or Bell. Short-term pain for long-term gain.

• 
  Bruno Athayde 🇨🇦 🇧🇷 🏳️‍🌈 (@athayde_br) reported 32 minutes ago from Vancouver, British Columbia

  @TELUSsupport terrible service! Terrible support! Terrible customer care! Everything just so disappointing! Internet doesn’t work, tech doesn’t show up, customer care does nothing for the customer... Thanks @TELUS for the poor service.

• 
  Kate Madden (@kate0madden) reported 32 minutes ago from Vancouver, British Columbia

  @NicESpurling @NatalieTheCapn Telus was a terrible experience and I eventually just gave up.

• 
  Wily Mike Reilly (@brianb3648) reported 39 minutes ago from Vancouver, British Columbia

  @NYJetsCanada @BCLions @OhioBobcats @CFL @nathan_rourke @TELUS Hey idiot it's a Canadian draft. He's a CANADIAN. Maybe sit this one out. No ******* clue. LOL

• 
  Sadia Pannun (@sadia_74) reported 40 minutes ago from Surrey, British Columbia

  anyone else feel as though Telus customer Service has gone completely in the toilet!!!! @TELUS

• 
  Janice Abbott (@jajawoot) reported 42 minutes ago from Vancouver, British Columbia

  Hey @TELUS We @FreeOfViolence need 65 phones for a facility for folx who are recovering from #COVIDー19. Refurbished is cool, just need to be able to contact family & friends for comfort as will be in isolation, & will make contacting staff easier, if they need help.

• 
  Salmon n'Bannock (@SnBVancouver) reported 43 minutes ago from Vancouver, British Columbia

  @TELUS @TELUSsupport #Fail... so fed up with you .. cannot even reach anyone to cancel my services ..😡😡😡😡😡😡Telus is killing my business

• 
  Dr. Pete Poovanna (@poovannact) reported 45 minutes ago from New Westminster, British Columbia

  @TELUSsupport I have a TELUS home account, why do I need to provide another verification for mobile services. I am not comfortable to provide SIN via phone.. This service person called from India.

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 57 minutes ago from Vancouver, British Columbia

  @TELUSsupport @TELUS if no one gets back to me with a solution to the problem you created soon, I will not pay my next bill. See how you like that. That or I’ll cancel all my TV, cell phone, internet and you’ll lose an extremely loyal customer. Customer not satisfied.

• 
  Thomas Gautreau (@TomGautreau) reported 57 minutes ago from Vancouver, British Columbia

  Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  That guy (@CarversKnife) reported 6 minutes ago

  @Shawhelp any help for internet services being down in Deer Run? This problem seems to be persistent. And Telus is seeking pretty tempting with all these random outages.

• 
  Jonathan McCormick (@lazeejjs) reported 12 minutes ago

  @TELUSsupport Hi Telus Support. I am at a loss as to how to resolve my issue with signal dropping. It began with just my desktop. I spoke with the tech as you suggested and he rebooted the router and separated the 2.4 and 5gig signals. No change & now it is with my laptop.

• 
  Jeff Gruntz (@jeff_gruntz) reported 15 minutes ago

  @JimJohannsson @reicurran Jim, aren't you a former Telus executive that has had a hand in overcharging Canadians for this sort of service? It's time to deregulate the ISP and mobile market and let all providers in. There should be no reason why Canadians pay some of the highest prices in the world.

• 
  RmindsMeOfThis (@RmindsMeOfThis) reported 16 minutes ago

  Hey @natale_joe your customer service is worse than bell and Telus combined. Now that’s something to be proud of and share with your golfing cronies. #GetBackToWork #RogersSucks #RogersIsNotaMonopoly

• 
  AKlyne (@AKlyne1) reported 18 minutes ago

  I had @TELUS TV service for 7 years. After 6 years I felt my bill was too high and phoned them to remove channels and they did. I moved and they are making me pay $250.00 because they ripped me off for 6 years and say I broke contract for the deal they gave me for a year.

• 
  Evelyn Blackwell (@EvelynBlackwe13) reported 18 minutes ago

  Anyone having issues with Telus. I have no service? @TELUS

• 
  Kenny Trenton (@RealKennyT) reported 20 minutes ago

  @DrJacobsRad Doctor Jacobs, I appreciate letting free markets do their thing. However, Harper tried to bring in T-Mobile, Verizon, etc. in 2013 and the lobbyists for the Telus/Rogers/Bell oligopoly were victorious. Is there a fair solution to this?

• 
  Peter Vogel (@PeterVogel) reported 21 minutes ago

  @Rainforest2912 Telus has never been able to get call control working on my line. Various people of their's have tried over the years.

• 
  Ken Engelhart (@KenEngelhart) reported 23 minutes ago from Toronto, Ontario

  @gregobr @CarttCa Or, put differently, he doesn’t know what he is talking about on telecom and no one in his campaign has spent 30 minutes researching the topic. Btw I totally support removing the remaining restrictions and letting foreign companies buy Bell, TELUS and Rogers.

• 
  Landen J Burkley (@Landenjburkley) reported 25 minutes ago

  Man what’s going on with @TELUS data lately? Hands down the worst service in the league.