Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Langley, Vancouver, Surrey, North Vancouver, Richmond, Coquitlam, Burnaby, Coquitlam, New Westminster, and Pitt Meadows.

City	Problem Type	Report Time
Langley	Internet	3 hours ago
Vancouver	Internet	11 hours ago
Vancouver	Internet	2 days ago
Vancouver	Total Blackout	3 days ago
Vancouver	Internet	3 days ago
Vancouver	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Audrey Lobato (@AudreyLobato) reported 3 minutes ago from Surrey, British Columbia

  @TELUS @TELUSsupport after a 14 hr work day, all my husband wants to do is watch a playoff hockey game. Your PikTV is garbage and there is absolutely no customer support available.

• 
  Bruno Athayde 🇨🇦 🇧🇷 🏳️‍🌈 (@athayde_br) reported 9 minutes ago from Vancouver, British Columbia

  @TELUSsupport terrible service! Terrible support! Terrible customer care! Everything just so disappointing! Internet doesn’t work, tech doesn’t show up, customer care does nothing for the customer... Thanks @TELUS for the poor service.

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 15 minutes ago from Vancouver, British Columbia

  Sitting around wondering what it will take for @TELUSsupport @TELUS to get back to me. To fix my email. To clean up the mess they made. Hmmm...

• 
  BdblE (@MsYouDoYou) reported 16 minutes ago from Burnaby, British Columbia

  I just wanted a phone. A simple ******* phone that could be used to make calls. In 3 days we’ve racked up an extra $20 because she took her phone outside I guess. WHAT ******** TELUS. That’s not what the woman sold me.

• 
  BdblE (@MsYouDoYou) reported 18 minutes ago from Burnaby, British Columbia

  @BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?”

• 
  Moke (@mykeymause) reported 18 minutes ago from North Vancouver, British Columbia

  Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

• 
  Jo Dworschak (@StoryStory_Jo) reported 25 minutes ago from Vancouver, British Columbia

  @Mutineer8961 @TELUS Definitely Telus! Not bad diy

• 
  #IndianStatus531 (@BlueCedarAngel) reported 28 minutes ago from Burnaby, British Columbia

  @RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 30 minutes ago from Vancouver, British Columbia

  @TELUSsupport @TELUS if no one gets back to me with a solution to the problem you created soon, I will not pay my next bill. See how you like that. That or I’ll cancel all my TV, cell phone, internet and you’ll lose an extremely loyal customer. Customer not satisfied.

• 
  AHF AllHardwoodfloor (@moersch) reported 33 minutes ago from Vancouver, British Columbia

  @runsfrombear @TELUS I never cared for tell us the have never been concerned with internet security or mobile security

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 34 minutes ago from Vancouver, British Columbia

  @TELUSsupport your instructions on configuring Outlook post migration aren’t very good. I’d like my Telus email to@come through there and not Google. Followed your instructions and when I input my Telus address, says “email address already added”. Doesn’t help. 1/2

• 
  Sadia Pannun (@sadia_74) reported 37 minutes ago from Surrey, British Columbia

  anyone else feel as though Telus customer Service has gone completely in the toilet!!!! @TELUS

• 
  Christian Newman 👨🏻‍💻 (@XianNewman) reported 39 minutes ago from Surrey, British Columbia

  @vchan @TELUS Let me know if they’re unable to resolve your issue and I’d be happy to help.

• 
  Sadia Pannun (@sadia_74) reported 40 minutes ago from Surrey, British Columbia

  @Telus horrendous customer service. parent with dementia and you make things such a nightmare when calling for help #disgusting #garbage #pathetic

• 
  BdblE (@MsYouDoYou) reported 40 minutes ago from Burnaby, British Columbia

  @MammaBearAli @TELUSsupport What a ******* lie. They lied to me. I’ve been with Telus for like 21 years and all our service is with them and I need out but they know the alternates are also trash.

• 
  dj fuentes (@chinitta) reported 42 minutes ago from Vancouver, British Columbia

  Conversation. She sounded very uncertain of the said program/ promotion. Fast forward 2wks after, NO FOLLOW UP PHONE CALL @TELUS @TELUSsupport crappy service! Just got off the phone with another customer rep. In all fairness, he was apologetic and kind. Still, No resolution.

• 
  Salmon n'Bannock (@SnBVancouver) reported 45 minutes ago from Vancouver, British Columbia

  @TELUS @TELUSsupport #Fail... so fed up with you .. cannot even reach anyone to cancel my services ..😡😡😡😡😡😡Telus is killing my business

• 
  Christian Newman 👨🏻‍💻 (@XianNewman) reported 53 minutes ago from Surrey, British Columbia

  @vchan @TELUS Nothing compares! If you need help resolving any issues let me know and I’ll do my best to help.

• 
  Martin van den Hemel (@MartinvandenH) reported 59 minutes ago from Richmond, British Columbia

  Fantastic news. I’m a @TELUS customer and if they continued down the wrong path for 5G, I was considering switching to Rogers or Bell. Short-term pain for long-term gain.

• 
  📷 𝙸𝚊𝚗 𝙰𝚕𝚎𝚡𝚊𝚗𝚍𝚎𝚛 𝙼𝚊𝚛𝚝𝚒𝚗 🎸 (@IanAMartin) reported 60 minutes ago from Mount Pleasant, British Columbia

  @Catelli2Oh Or a Telus customer, who is the big telco out here. I don’t seem to be affected, however, so we must not be reliant on Bell this far west. Plus, there’s a massive pipeline down the west coast of North America anyway.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jim Heil (@jimdheil) reported 7 minutes ago

  @TELUS Your Wi-Fi doesn't work in my apartment. Support has only made matters worse. How can I get out of this contract?

• 
  rae ann asselin (@ragell) reported 8 minutes ago

  @TELUSsupport would like to cancel my online Telus security. Can u help me with this V

• 
  Karen Hill (@flyingfree56) reported 9 minutes ago

  @telussupport How to get “phone”, iMessage, FaceTime working on new iPhone 14? I’ve googled everything possibility. Can’t phone Telus because the phone feature doesn’t work. Thx for help

• 
  Mike Lankin (@mikelankin) reported 9 minutes ago

  @O2 Arrived on the 17th. Got the automated SMS saying I could use voice/text/data. Have been able to use calls and SMS. I get a 4G symbol showing I’m connected, but when I open a browser I’m told I’m not connected to a mobile network. On Telus, but same with Bell or Rogers, too

• 
  Don 🇨🇦 🇺🇦 (@403kwanner) reported 9 minutes ago

  @globalnews Telus and shaw outsource for cheap customer support, why dont airlines?

• 
  Alisa (@AlisaLurie) reported 13 minutes ago

  No internet for the holidays, thanks @TELUS @TELUSsupport! It’s been days and no tech can come till 29th. And instead of suggesting I get a 5Gb Telus wifi SIM locally for some internet connection, 5 depts. offer no help. Guess we have to find the information and pay for it too!

• 
  TheOriginalPanda (@UmbreonGX97) reported 16 minutes ago

  @TELUSsupport Telus is the worst !! Always down

• 
  TELUS Support (@TELUSsupport) reported 16 minutes ago

  @sridhar249 Hi Sridhar - This is a valid TELUS number, however with the rise of caller ID spoofing, Please ensure that you do not give any credit information over the phone. Our team members will never ask you to provide any credit info.

• 
  Kakookie🌸top 2.8% @onlyfans (@KakookieUwU) reported 16 minutes ago from Calgary, Alberta

  Telus be the worst internet 😡 I just want to load my Hentai and not wait 5mins per vid

• 
  Ryan Molsberry (@RMolsberry) reported 20 minutes ago

  @koodo I used the "Magic" word and was able to talk to someone. Also says a lot how long it took to respond to this. Looks like #Telus has really underfunded #Koodo support