Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Coquitlam, Burnaby, Coquitlam, Langley, Port Moody, Richmond, Delta, Port Coquitlam, North Vancouver and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Surrey |
Internet | |
| Coquitlam |
TV | |
| Vancouver |
TV | |
| Vancouver |
Internet | |
| Surrey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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feels like Groundhog Day
(@sliver9754) reported
from
North Vancouver, British Columbia
@TELUSsupport @pattibacchus Telus is brutal! They convinced us that their service was better so we went to them after many happy years with Shaw, then instantly had issues they wouldn’t resolve and now we are stuck with them unless we pay 3 years of penalties! Counting the months to go back to @support_shaw
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.
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Juancho
(@jchoisea) reported
from
Coquitlam, British Columbia
Watching Elvis in Telus and... the ******* box shoot down! It is a shity service right here!!
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.
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Ameer Z.
(@1RovingNomad) reported
from
North Vancouver, British Columbia
Worst telecommunications company in the world >>> @Rogers and Canada has one of the world's highest telecom rates.....and no competition you basically have two to choose from and more often than not Telus is not the choice (for some reason)
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Bobbi-Lee Loganberg 🌻
(@BLeeLoganberg) reported
from
Vancouver, British Columbia
@Solidchick4life August billing cycle, not the bill I just paid... It will not be enough to cover the inconveniences. I’ll be switching to TELUS as I no longer need TransCanada service.
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Cam Cavers FKA Cam Cabers
(@camcavers) reported
from
Vancouver, British Columbia
@infil00p Even if you didn’t you could have a cheap prepaid data plan running on the Telus network in the amount of time it takes to get to the closest London Drugs and back
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Mat Thomas
(@EmptyUK) reported
from
Vancouver, British Columbia
The inane @TELUS 1.5% credit card bill charge is just another gouge. I pay them so much money already; it’s time to look elsewhere. Also, my actual cell phone coverage is pretty terrible even in my apartment. #CashGrab
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E-Comm 9-1-1
(@EComm911_info) reported
from
Burnaby, British Columbia
UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC
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Kiefer Abram
(@kikithekrakra99) reported
from
Burnaby, British Columbia
@TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps
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Kiefer Abram
(@kikithekrakra99) reported
from
Surrey, British Columbia
@BuNdOAVFC @RogersHelps Hey dude... Am switching to telus... Was getting 200-250mbps down on a Saturday night back in February or March ish.... Even better on Sunday nights like 400mbps now this.... Only 50 down... On an medal 200 ft cell tower with rogers/telus etc on it with in 15 ft of direct line1/2
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Kerri Coombs
(@kerricoombs) reported
from
Vancouver, British Columbia
@pattibacchus @TELUS @TELUSsupport I use Lightspeed and have been paying about $40/month for years, as a very heavy internet user. Not sure how the service is because I've almost never needed it. I replaced a modem once and they were fine. Streaming is fine but YouTube uploads are kinda slow. I'm happy with them.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus
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Peter Ryan 🇨🇦🇺🇦
(@pcryan5) reported
from
Vancouver, British Columbia
@AmyBeeman @TELUS @TELUSsupport I start by asking - “how do I transfer my phone/cable/whatever service to another vendor?” Watch the costs drop from there…
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Cam Cavers FKA Cam Cabers
(@camcavers) reported
from
Vancouver, British Columbia
@infil00p I think they fixed it late evening, but I’m not sure; wife and I are on Telus and I actually just finished moving both my kids’ phones from Speakout (which uses Rogers network) to Public prepaid sims, which is obviously Telus as it was bought out in 2016.
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freelance cyberbully
(@d_esiree_______) reported
from
Vancouver, British Columbia
In Telus cause I lost my SIM card cause I’m really stupid and this woman ahead of me just told me she’s been a customer since 1969. NINETEEN SIXTY NINE.
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Chris Mitchell
(@chrismitcheldlr) reported
from
Coquitlam, British Columbia
As a Telus Mobile customer, having wifi in the tunnel is a huge plus. You can check bus connections for PoMo or Burquitlam Station without data (which can be spotty after leaving the tunnel).
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Brad Atchison
(@Brad604) reported
from
New Westminster, British Columbia
Anyone else having Koodo/Telus issues right now?
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Paul Barraclough
(@paul_wb_wtf) reported
from
Delta, British Columbia
Hey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.
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kamil is still working on his summer ***
(@K_Somaratne) reported
from
West End, British Columbia
@sammymarie Also looking to switch! I was with Telus and my bill went from $65 to $145 after the two yr contract ended. I called them and maanged to get it down to $108 but going to call again and see if I can get it down lower
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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figuec
(@FigueContre) reported
@TELUS @koodo bad, bad.... the worst customer service... NO ONE contacts me to solve a problem. The phone number on their website is just a machine with an automated response. BAD SERVICE!!!!
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outdoorvoice 👩💻
(@outdoorvoice1) reported
For Kevin to call 📞 yah - It’s now past 13 hours. Being told I can’t have service until late October doesn’t work!!! #telus is the worst!
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Barb Phillips
(@BarbPhillips11) reported
@kim_siever Actually the LG appliance repairman said that it is doubtful we will get 10 years out of this new dishwasher. Similarly, the Telus technican who recently had to visit us, said to try to keep our current 15 year old TV as the new thin , flat screens have poor longevity.
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outdoorvoice 👩💻
(@outdoorvoice1) reported
Dear @TELUS @TELUSsupport I must say this is perhaps one of the most epic customer fails. I mean we all know how horrible “cable” and “telco’s” are - sh*t I also have “Xfinity” in the states- but congratulations 🍾 you won!
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Sean K Smith
(@SKSmith007) reported
@TELUS @TELUSsupport can you please explain to me with the way the world is today…wireless and streaming…why am I dropping so many calls and my TV continues to lose signal? #moretowers
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clear n present
(@KarFulch) reported
Wow - Telus Home Security call takes an hour or more just to talk with someone to troubleshoot an issue… been waiting and still nobody has answered. @TELUSsupport how can you justify this?
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MammaBee#13
(@13Mammabee) reported
@kathylandb2 @atrupar In Vancouver here… you can add MSNBC to Shaw/Telus package. $4/month.. it’s not in HD tho …..currently CNN vista $6!! About to cancel here !!
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Jordan J Stuffco
(@jstuffcocrimlaw) reported
@petersankoff You forgot to tag them, @TELUS horrible service. Worst cell service I’ve ever had. Bullying customer service. And they use corrupt authoritarian spyware Huawei tech. Worst corp currently active in Canada. @TELUS breach of contract #yourefired and 你們是最低的標準
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Emma Lazarus
(@EmmaLazarus9) reported
@JimSenko Crushed that @telus became shady enough to Bait&Switch working families with door to door sales. Agreed to a great price on setup only to be told at bill time deals start 3 months later? Paying for service while SIM cards are in the mail? #feelingscammed @cbcgopublic
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PB
(@PB69096513) reported
@TELUSsupport @TELUS I was@told by your loyalty department that I won’t be charged for a tech visit but they still end up charging me $150 and no one answers the call. Ridiculous service. It was a faulty modem and I am paying