Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 23: Problems at Telus
Telus is having issues since 07:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (51%)
-
Phone (22%)
-
Wi-fi (10%)
-
TV (7%)
-
E-mail (6%)
-
Total Blackout (4%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Langley, Burnaby, North Vancouver, Coquitlam, Pitt Meadows, Richmond, New Westminster and Port Moody.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
||
| Surrey |
TV | |
| Surrey |
Internet | |
| Surrey |
Internet | |
| Vancouver |
||
| Vancouver |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
-
Marcrake
(@Marcrakee) reported
from
Burnaby, British Columbia
@TELUS Roses are red Roses are blue My internet is down Can't work at all
-
Marcrake
(@Marcrakee) reported
from
Burnaby, British Columbia
@TELUS Roses are red Violets are blue My internet is down Can't work at all
-
Mike Klassen
(@MikeKlassen) reported
from
Vancouver, British Columbia
So my wife and I were speaking about the fact we turned down multiple requests by @TELUS reps to connect our home with fiber optic “for free” 😒 Their doubling down on Huawei tech this week makes me think we made the right call.
-
ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
-
Natalie Lanoville 🇨🇦 🌱
(@NatalieLanovill) reported
from
Vancouver, British Columbia
@EvaSiu21 @mtnbvan No way am I cancelling my account with @Telus... the other service providers are GARBAGE. But I DO care about the 5G issue and I bet a lot of other customers do too.
-
Tall Paul 'Mr Vancouver' | 6’7
(@TallPaulsLife) reported
from
Vancouver, British Columbia
@FEEZYDoesIT Struggles, it now “slows” down my data and doesn’t cut it off But let’s be honest this data costs TELUS nothing. Verizon has unlimited for cheaper than my 90$ 10 gigs cost... I’d add a gif but i don’t have the 10 min it will take to load @TELUS
-
Cameron Maltby
(@cameronmaltby) reported
from
North Vancouver, British Columbia
@WayneFougere I got Bluecurve and got the deal, even as an existing customer. Shaw has been reliable for my tv and internet for years. I had TELUS Internet when I first moved back to Vancouver and found it unreliable. Haven’t had any problems with Shaw.
-
Mrs. Stregger
(@owljustteach) reported
from
Langley, British Columbia
Hey @TELUS and @cibc you made it possible for a hacker to steal our phone number and then use it to etransfer money out of our bank account. Wow. You let us down BIG TIME. #security #stolenidentity #identitytheft
-
Trevor
(@uniontrevor1975) reported
from
New Westminster, British Columbia
@rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦
-
Jessy
(@CoachDhillon) reported
from
Vancouver, British Columbia
Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
-
Stephanie Elizabeth
(@StephKall) reported
from
Vancouver, British Columbia
LOL @TELUS sent me a text today said it’s time to upgrade and they can help. I’ve had TELUS for years and the best they over me is $27 a month more for a two year contract 😂😂😂😂 #CustomerExperience #worst
-
Bradley Smith
(@bradley) reported
from
Kensington-Cedar Cottage, British Columbia
@hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.
-
Aaron M
(@BBMmeEH) reported
from
Vancouver, British Columbia
When the time is right I will be switching out of @TELUS due to their poor choice of 5g provider this year 😞
-
Patrick Tubajon
(@iheartgudrun) reported
from
Richmond, British Columbia
@TELUS you need better customer service to keep your customers
-
Shawn Sviridov
(@galleryss) reported
from
Vancouver, British Columbia
@TELUSsupport can you advise if there are communication issues with Telus Network and other Mobility networks at this time in British Columbia, and potential cause of the issue and restoration
-
Michael C
(@Michael86286849) reported
from
North Vancouver, British Columbia
Telus sucks
-
Tall Paul 'Mr Vancouver'
(@TallPaulsLife) reported
from
Surrey, British Columbia
Well @TELUS once again your service is sub par on so many level
-
Ursula Maxwell-Lewis
(@YouTravel) reported
from
Surrey, British Columbia
@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺
-
Samuel Armstrong
(@RedSealSam) reported
from
North Vancouver, British Columbia
@CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.
-
BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@dooksofhazard @TELUSsupport I actually love TELUS mobility support. But this thing brands do with forcing you into a circular automated help situation is frustrating when you’re already frustrated.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Joseph Jones
(@jonesj) reported
@Lidsville @mtnbvan @adriandix When Telus forced me off of copper and onto fibre, I lost the alternative channel that made it possible, say, to phone BC Hydro during a power outage. Now, no power means no telephone. Losing resilience through purported technological progress.
-
Rendered Euphoria
(@rendredeuphoria) reported
@TELUSsupport Telus charges 50 dollar reconnection fees when your monthly plan is worth the same. Greedy corporation not considering people are trying hard to pay bills. Very rude customer service
-
CharlesMHays
(@CharlesMHays) reported
@JaikeanTwins Think it was more of a Telus issue, but it is good that it was resolved earlier than had been estimated!
-
Brett Playford
(@BrettPlayford) reported
@Bell_Support worst service and the only reason to blacklisted me is to show there not as good as telus or rogers even fido and koodo are more then bell could ever be
-
Pankaj Vaghasiya
(@PankajV80306802) reported
Worst service experience I've ever received. @TELUS @TELUSsupport
-
raise our eye view 🌏
(@Vella_Raye) reported
As you call any of these Telecom companies for information, when you speak to an agent, before you let them put you on hold: GATHER their name and employee ID (Bell, Telus, Virgin), or Interaction ID (Rogers, Fido). They are more likely to help you.
-
🗼TowerGuy🌲
(@tower_Guy) reported
@BenKlass If you spent any time dealing with Freedom you would know they ran as their own business. Some basic integration but Shaw was really a reseller of Freedoms network as a way to compete with Telus internet/wireless bundle. As far as spectrum, no way Rogers could retain any.
-
JASON SENSATION
(@JASONxSENSATION) reported
@TELUS I’m about to save 60 bucks not going with you lol damn.
-
Jennifer Dandy
(@yvrdandygirl) reported
@TELUS I had a great experience on the phone with one of your agents and then I go to resolve the issue in a storefront and they make your agent out to be a liar. Not great service.
-
Eugene
(@Fugitoid_) reported
Telus need to pull their stuff together. Their service has been off & on since 11 am😭