Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (21%)
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Wi-fi (11%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Telus outage reports came from the following cities: Langley, Burnaby, Vancouver, Richmond, New Westminster, Surrey, Coquitlam, North Vancouver and Port Moody.
| City | Problem Type | Report Time |
|---|---|---|
 Langley |
Internet | |
| Burnaby |
Internet | |
| Vancouver |
TV | |
| Vancouver |
TV | |
| Burnaby |
Total Blackout | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Michael Smit
(@msmit) reported
from
Vancouver, British Columbia
@telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus
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Jeffery Simpson
(@JefferySimpson) reported
from
Surrey, British Columbia
In the midst of moving @telus decided to cancel my internet installation appointment and now they’re booked up until next month. I organized this like clockwork and I need it for work.
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Marla Poirier
(@marlap2) reported
from
Surrey, British Columbia
@TELUS reception? it’s so bad in Newton BC my husband has 5 dropped business calls!!! Losing business! Thanks Telus.
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Patty Friesen
(@FriesenPatty) reported
from
Richmond, British Columbia
@RogersHelps Please piggyback your service to Bell or Telus STAT!
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Emmanuel Naidoo
(@naidoo_emmanuel) reported
from
Burnaby, British Columbia
@Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService
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David Schreck
(@StrategicThghts) reported
from
North Vancouver, British Columbia
@marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.
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aanshik1
(@Aanshik1) reported
from
Vancouver, British Columbia
@TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.
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Antman 🐜🐜
(@ntman__) reported
from
Burnaby, British Columbia
@TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..
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Karla كارلا جبيلي (she/her)
(@asianhabibti) reported
from
Vancouver, British Columbia
Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.
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#IndianStatus531
(@BlueCedarAngel) reported
from
Burnaby, British Columbia
There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.
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C.R. Martel, Esq.
(@PickledGingerBC) reported
from
Coquitlam, British Columbia
@CALCocoReads You should still have 911 access... phones are designed to hop on to any network it can pick up to place an emergency call, even if you have no SIM card... just means that Rogers/Fido customers would hop in to Telus/Bell to make the call.
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SGC Dream a little. Dream a lot.
(@SamGorC) reported
from
Vancouver, British Columbia
I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?
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SGC Dream a little. Dream a lot.
(@SamGorC) reported
from
Vancouver, British Columbia
I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.
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Quinn Mell-Cobb
(@QuinnMellCobb) reported
from
Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
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David Schreck
(@StrategicThghts) reported
from
North Vancouver, British Columbia
@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
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Quinn Mell-Cobb
(@QuinnMellCobb) reported
from
Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!
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Sue🇨🇦 😎🍺
(@SuzieCanuck) reported
from
Vancouver, British Columbia
@lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Brimblecombe
(@endzonechamp) reported
@1loriking Yeah switch to the company that NEVER has your cell phone paid off,NOT I switched to Freedom,after being with Telus 12 years.
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Zokambaa
(@Zokambaa) reported
@calgaryherald Shaw's customer service has been constantly getting worse, so it makes sense that Rogers wants them now that it is awful... Rogers is the worst provider for customer service out there... so terrible even for business customers too... looks like I may be transitioning to Telus
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Steve Perry
(@srperry) reported
Shaw and Rogers, two companies with stellar customer service. /s That's why I use Telus. #yyc
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Howard Solomon
(@HowardITWC) reported
@lynngr @peternowak This is the problem the CRTC and the government face: If Rogers can swallow Shaw, why shouldn't Bell take Telus? Bell will demand equal treatment
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Matthew Irving #BLM
(@mattirving_1) reported
@ButYouAreVast @christoaivalis This now leaves with only Rogers, Bell [ew!], and Telus as the major cable, internet & phone service providers. I could also see this leading to a potential shutdown of Citytv.
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Jim Wilde
(@WildeBari) reported
@MikeNickelYEG @AndrewKnack Sidewalks are pretty bad southside here in Ermineskin as well. I've sprained my ankle on some of these cracks. And it is worse since Telus installed fiber optics a couple years ago.
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paul is not paranoid
(@AmbulentLight) reported
@Whalerman12 @natnewswatch Unless you're with Bell or Telus or a subsiduary, there's a good chance you actually are. Because "independent" companies resell service from the big guys, that's how it works.
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Mike Benter
(@mvbenter) reported
@RyanM_Shuswap @AlbertaLeonidas @jcw1906 Back office, marketing, customer svc, for starters. As for Freedom they will let Bell or Telus have them who will phase them out. It's happened before in Canadian mobile as cos will do anything to get rid of disruptors
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Cindy Coubrough
(@cindyreddeer) reported
@adolwyn Well, that might make it an easier decision to drop @ShawInfo when I move into my Mom's house, she has @TELUS. I'll be sad, I've been a Shaw customer since the '90s.
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Lynn Greiner
(@lynngr) reported
@HowardITWC @peternowak From a customer PoV, Bell + Telus = disaster. Dumped Bell years ago for severe lack of customer service/focus. Telus is great that way.