Telus Outage in New Westminster, Metro Vancouver Regional District, British Columbia

@TELUS reception? it’s so bad in Newton BC my husband has 5 dropped business calls!!! Losing business! Thanks Telus.

@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

@Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService

I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?

@maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus

@hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.

@TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

@CALCocoReads You should still have 911 access... phones are designed to hop on to any network it can pick up to place an emergency call, even if you have no SIM card... just means that Rogers/Fido customers would hop in to Telus/Bell to make the call.

@RogersHelps Please piggyback your service to Bell or Telus STAT!

@kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.

Next stage of working with @Telus: 1) phone call, told to go to store 2) store says they can't help me but they can sell be a SIM card, call this number 3) called that number, told they can only fill out a form for things to be activated in 5 days, my SIM is useless

**** Telus money grubbing ********!!!!

Telus sucks so hard their movies to their programing!!!!! They charge so much during a pandemic and keep young their price need more choice in Canada than this ****!

@steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh

Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

I’m just far too exhausted. I’ve exhausted every option other than going to Er st Paul’s And it’s just blah The doctor on Telus health app felt all bad last night

I get that there's a new version of the Pik TV app for Android and you are excited for the to update, @TELUS. But unless it's absolutely necessary, forcing me to upgrade or quit when I launch the app is the worst experience!

@CBCStephenQuinn just last week I had another awful call with @TELUS over the the 50% hike in my monthly home services bill. Loyalty discounts just don’t exist in the #telecom sector and they REALLY should.

@keithbaldrey Good for @Telus to remedy the issue with the call centres and finding ppl to man the phones. Just curious why Telus can’t respond to actual customer concerns that quickly & remedy issues that arise. Funny how that works.

@PaulDoroshenko Except @Telus is far from an expert at much of anything. Their reputation is horrid at most everything. Even their own employees acknowledge how bad they are.

@boredof_bs @theslimdude I have dual SIM phone. I try a new service every year, Rogers/Fido, Virgin/Bell, there's no tower within signal range and none added in 20 years. And none will be, yet Telus and Rogers sell extended coverage in the area using Bell imaginary towers? #CRTC needs to validate claims

@boredof_bs @theslimdude The trouble is, is it TELUS tower? Last blackout in the Maritimes wide, was Bell fiber cut and it provided every service provider feed. CRTC never gave a good reason why Bell still operates like this without adult supervision. All providers sell service east HRM, only Bell tower

FYI if you ever want to contact Telus understand this. They do not respond/ answer questions via email other than responding " Please be advised we no longer support questions via email. We invite you to use any of the options below to contact our customer care agents."

Trust me I have power cycled my modem more then I can count. Will work for a bit but loses connection again. Even the support at shaw has no idea why it keeps dropping like this. Telus is looking pretty good right about now!

@jrbnsk @SteveSaretsky Problem is Telus doesn't care what you think, nor do all the other corporations. Unfortunately profits is the only thing that matter in this day.

@MissSamanthaD1 I'm with Telus. It's complicated but the ******* I was with previously reported my phone as lost or stolen even though it isn't. He's not worth my time or energy, so I'm just gonna smash it and get a new phone 🙃

my reaction to getting vaccinated today at the Telus convention centre is that the public service can do great things when given the money and power to solve problems.

@dangeredwolf In Toronto it will say "Emergency Calls Only" as there is cell service underground, but with a carrier most people don't use (not Bell, Rogers or Telus).

@VancouverSun @TELUS Ironic that a child is on the phone at a dead park and not playing like a healthy child should. Terrible choice of a photo.

Why does @Shawhelp have the worst customer service in the world? It’s time to switch to #Telus