Telus

Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in New Westminster, Metro Vancouver Regional District, British Columbia 03/08/2025 21:40

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (8%)

    TV (8%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (4%)

    E-mail (4%)

Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, Vancouver, North Vancouver, Burnaby, Langley, Richmond, Delta, Port Coquitlam, New Westminster, Pitt Meadows and Coquitlam.

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City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Internet
CanadaNorth Vancouver TV
CanadaBurnaby Internet
CanadaSurrey Internet
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • TallPaulsLife Tall Paul 'Mr Vancouver' (@TallPaulsLife) reported from Surrey, British Columbia

    Well @TELUS once again your service is sub par on so many level

  • ACmusic_10 Andrew Christopher (@ACmusic_10) reported from Surrey, British Columbia

    @DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

  • Marcrakee Marcrake (@Marcrakee) reported from Burnaby, British Columbia

    @TELUS Roses are red Violets are blue My internet is down Can't work at all

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @CommonSenseSoc @TELUSsupport @CRTCeng It’s $32 to add 2gb. The TELUS wifi at home is so bad we’ve had to use data with everyone trapped here and now we’ve got 2gb for 20 days.

  • AlbertLuk888 Albert Luk 陸 偉 明 (@AlbertLuk888) reported from Richmond, British Columbia

    @JustinTrudeau @bcpremier Please ask the corporates help out like Shaw/Telus internet bills and cell phone bills. Icbc insurance and home insurance that goes over thousands dollars. No bills until the CV19 is over. We trying to use our savings on foods and rent/mortgage.

  • cameronmaltby Cameron Maltby (@cameronmaltby) reported from North Vancouver, British Columbia

    @WayneFougere I got Bluecurve and got the deal, even as an existing customer. Shaw has been reliable for my tv and internet for years. I had TELUS Internet when I first moved back to Vancouver and found it unreliable. Haven’t had any problems with Shaw.

  • iheartgudrun Patrick Tubajon (@iheartgudrun) reported from Richmond, British Columbia

    @TELUS you need better customer service to keep your customers

  • G_ABALI_S ABALI (@G_ABALI_S) reported from Vancouver, British Columbia

    I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

  • Michael86286849 Michael C (@Michael86286849) reported from North Vancouver, British Columbia

    Telus sucks

  • MikeKlassen Mike Klassen (@MikeKlassen) reported from Vancouver, British Columbia

    So my wife and I were speaking about the fact we turned down multiple requests by @TELUS reps to connect our home with fiber optic “for free” 😒 Their doubling down on Huawei tech this week makes me think we made the right call.

  • jajawoot Janice Abbott (@jajawoot) reported from Vancouver, British Columbia

    Hey @TELUS We need 60 phones for a temporary facility for folx who are Recovering from COVID. Refurbished is fine, they just need to be able to contact families and friends for comfort (they will be in isolation), and staff if they need help. 🙏

  • Marcrakee Marcrake (@Marcrakee) reported from Burnaby, British Columbia

    @TELUS Roses are red Roses are blue My internet is down Can't work at all

  • StephKall Stephanie Elizabeth (@StephKall) reported from Vancouver, British Columbia

    LOL @TELUS sent me a text today said it’s time to upgrade and they can help. I’ve had TELUS for years and the best they over me is $27 a month more for a two year contract 😂😂😂😂 #CustomerExperience #worst

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.

  • KDRuslie KDRuslie (@KDRuslie) reported from Richmond, British Columbia

    @TELUSsupport hi there. I tried to call telus support re. our home bill for March 2020. We have special discount for 1 year agreement, yet it didnt show in March bill. Pls contact me. Thanks

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @dooksofhazard @TELUSsupport I actually love TELUS mobility support. But this thing brands do with forcing you into a circular automated help situation is frustrating when you’re already frustrated.

  • CoachDhillon Jessy (@CoachDhillon) reported from Vancouver, British Columbia

    Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Literally actually can’t believe that @TELUS is doing less than bare minimum right now to support customers in this crisis. Literally every other provider is waiving cell phone data overages and you’re like “we know you can’t travel so we are waiving roaming fees”. Do better.

  • BBMmeEH Aaron M (@BBMmeEH) reported from Vancouver, British Columbia

    When the time is right I will be switching out of @TELUS due to their poor choice of 5g provider this year 😞

  • NatalieLanovill Natalie Lanoville 🇨🇦 🌱 (@NatalieLanovill) reported from Vancouver, British Columbia

    @EvaSiu21 @mtnbvan No way am I cancelling my account with @Telus... the other service providers are GARBAGE. But I DO care about the 5G issue and I bet a lot of other customers do too.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • playoncrutches Kyle (the ghost of Trevor) (@playoncrutches) reported

    @BuresBlades Sadly, the same thing happened when I switched from Rogers/Fido to Telus. As soon as I left, they came calling back with a much better offer. But I told them to **** off. Same as when I left Shaw internet/cable. Too little too late.

  • edmabca26 Jay Cam (@edmabca26) reported

    @StatCan_eng @TELUS Pretty bad on Telus' part......I ordered a new phone on Feb 4th (2 week shipping) and already got a monthly bill on Feb 8th. Don't even have the ****** phone yet.

  • Jmacco56 Jason Kenny (@Jmacco56) reported

    Don’t ever get @TELUS internet. Absolute garbage, have had a technician over twice to fix it. Each time it gets worse. I will tell everyone I know to switch providers.

  • Wendy Wendalyn (@Wendy) reported

    If I turned on some dance music, the Telus Sky light show right now would help me feel like I’m back in a club... at least a little bit.

  • MeanMrGene Mean Mr. Gene🇨🇦 (@MeanMrGene) reported

    @telus - Wow! After maxing out my 10G “unlimited” data - you really slow my phone down, making almost unusable. I think an Etcha Sketch is faster!! After almost 30yrs of being a customer - I may have to shop around in a couple months for a better alternative. #smh

  • ray_ingram32 Ray Ingram (@ray_ingram32) reported

    @drMediaPro Telus hasn't let me down yet, I work with a guy on Virgin and he doesn't get as strong a signal as I do at work! FYI I don't trust any of them lol

  • KenCunn77721220 Ken Cunningham (@KenCunn77721220) reported

    Anyone interested in my PO saga. The Super who should have ph me 2/4 days ago phs, says, yes they sent it to Telus by mistake 8 days ago. Goods news. But it’s Cada Post, so apparently Telus is a large volume customer, so it might take a while before they give it back. Me😡

  • RobinADupuis Robin Dupuis (@RobinADupuis) reported

    @Taramic81971890 @drMediaPro There are no good choices. Telus/Koodo network is good, customer service is good, but they're in bed with the UCP trying to privatize health care in AB & profiting from it.

  • edmabca26 Jay Cam (@edmabca26) reported

    @TELUS @Forbes Pretty bad on Telus' part......I ordered a new phone on Feb 4th (2 week shipping) and already got a monthly bill on Feb 8th. Don't even have the ****** phone yet.

  • Alexpantelakis2 Alex Pantelakis (@Alexpantelakis2) reported

    @garryvalk Hey @garryvalk maybe @telus should start a radio network.