Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 01: Problems at Telus
Telus is having issues since 08:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Langley, Port Moody, Burnaby, Richmond, Coquitlam, Coquitlam, Delta, Port Coquitlam and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Surrey |
Internet | |
| Surrey |
||
| Vancouver |
Internet | |
| Surrey |
Internet | |
| Langley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.
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Jo Dworschak
(@StoryStory_Jo) reported
from
Vancouver, British Columbia
@Mutineer8961 @TELUS Definitely Telus! Not bad diy
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Your service has gone downhill in a big way @TELUSsupport @TELUS. These wait times are horrendous.
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Soren Jensen
(@smjnews) reported
from
Anmore, British Columbia
@TELUS please stop with the customer service calls! I've been getting at least one call every day for the past few weeks. I'm happy with my mobile service! Please stop calling!
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Audrey Lobato
(@AudreyLobato) reported
from
Surrey, British Columbia
@TELUS @TELUSsupport after a 14 hr work day, all my husband wants to do is watch a playoff hockey game. Your PikTV is garbage and there is absolutely no customer support available.
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AHF AllHardwoodfloor
(@moersch) reported
from
Vancouver, British Columbia
@runsfrombear @TELUS I never cared for tell us the have never been concerned with internet security or mobile security
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Oladada
(@whourDaDa) reported
from
Burnaby, British Columbia
One of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service.
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📷 𝙸𝚊𝚗 𝙰𝚕𝚎𝚡𝚊𝚗𝚍𝚎𝚛 𝙼𝚊𝚛𝚝𝚒𝚗 🎸
(@IanAMartin) reported
from
Mount Pleasant, British Columbia
@Catelli2Oh Or a Telus customer, who is the big telco out here. I don’t seem to be affected, however, so we must not be reliant on Bell this far west. Plus, there’s a massive pipeline down the west coast of North America anyway.
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Moke
(@mykeymause) reported
from
North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
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Mary June Margarico
(@Junayyyy) reported
from
Vancouver, British Columbia
@TELUS sucks.
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CC
(@golfercruz) reported
from
Richmond, British Columbia
@imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.
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Audrey Lobato
(@AudreyLobato) reported
from
Surrey, British Columbia
@TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.
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Ciara Hempseed
(@CiaraHempseed) reported
from
Vancouver, British Columbia
I actually had to use that Telus Babylon app to get some perscriptions for this migraine Send help
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?”
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amu
(@Amu3188) reported
from
Surrey, British Columbia
@TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
I just wanted a phone. A simple ******* phone that could be used to make calls. In 3 days we’ve racked up an extra $20 because she took her phone outside I guess. WHAT ******** TELUS. That’s not what the woman sold me.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@MammaBearAli @TELUSsupport What a ******* lie. They lied to me. I’ve been with Telus for like 21 years and all our service is with them and I need out but they know the alternates are also trash.
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amu
(@Amu3188) reported
from
Surrey, British Columbia
@TELUSsupport I recently switched to Telus and having some issues with my account. Could you guys, please help?
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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dinky
(@dinky69472564) reported
Disappointed with a company like @TELUS !! Ripping customers !! Shocked to get a bill of 200 dollars for not even using the service !! When I called to discuss , I was told there is nothing that can be done !! It surprises me how companies like @TELUS allow all of this ?
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Edward MacDougall
(@055Rigger) reported
@TELUSsupport I recently moved my service over to Koodo and still have a credit on my Telus account . His do I get that refunded to me ?
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Rory Sperling
(@rosperchat) reported
Is there any company more difficult to get ahold of by phone than @TELUS , my cell phone provider, to discuss service and billing?
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Noyzboyz Performance
(@NoyzboyzP) reported
@TELUSsupport been a loyal Telus Business customer for 20yrs. on my 5th Samsung Note 6mos old...huge dissapointment, Voice dictatation is terrible, battery life is terrible, screen cracked with very light drop, warranty is void and there is no support. may switch carriers
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Rory Sperling
(@rosperchat) reported
@telus. My guess is that you are going to wait it out in the hope my phone runs out of battery. It may happen. Great customer service. Again. Absolutely pathetic.
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Rory Sperling
(@rosperchat) reported
@TELUS 2 hours on hold and call rep finally answers. Nice guy in bad spot. Did his best. Advised me account was not handled as requested back in December. It never ends with you!
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ARTimberBoJack
(@TimberBoJack) reported
@TorontoStar Maybe a better bailout from the province and if everyone had given everyone a damn break. Banks. CC companies. Outrageous cell phone rates @telus — maybe, just maybe we could have all showed compassion. Too late. @fordnation
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Olive Jeejeebhoy
(@searby) reported
Well moved to telus but will now will cancel as every time we want to call a friend in Grand Cayman it is blocked. When we finally get through to ask why, the answer is security! After much argument they put us through only to block us on the next call
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Warrior Of Truth
(@DPocroianu) reported
@CBCToronto Like why ******** did Telecom Bell, Roger & Telus received a quarter billion in money they never lost ? I want that audited & that money out in building housing for homeless instead
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Amy
(@AmyAWing2023) reported
It makes me sad when customer service representatives think they need to constantly ask you to be patient with them without provocation. Why are people so rude to people that are trying to help them? Let's be a little kinder. Shout out to the incredibly helpful people at @TELUS