Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Telus
Telus is having issues since 08:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (4%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, Vancouver, Langley, Burnaby, North Vancouver, Coquitlam, Pitt Meadows, Richmond, New Westminster and Port Moody.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
TV | |
| Vancouver |
Internet | |
| Langley |
Internet | |
| Vancouver |
Internet | |
| Surrey |
Wi-fi | |
| Vancouver |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Olumuyiwa Igbalajobi, Ph.D
(@olumuyiwaayo) reported
from
West End, British Columbia
Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!
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Jen Robbins
(@jenxrobbins) reported
from
Surrey, British Columbia
@TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available
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Ross Derewianko
(@PingRD) reported
from
Vancouver, British Columbia
So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...
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Trevor
(@EastvanTrev) reported
from
Burnaby, British Columbia
Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet
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Diane S. Baker
(@dianesbaker1) reported
from
Vancouver, British Columbia
@Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.
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Brandon Weese
(@brandonweese89) reported
from
North Vancouver, British Columbia
@TELUS suddenly no service for over 5 minutes. What’s the issue????
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Cam Cavers
(@camcavers) reported
from
Vancouver, British Columbia
@Atomos @Cinecraig Or Edmonton. I knew a guy there who was a network engineer at Telus and wore shorts on casual Friday EVERY week of the year, because his new boss once said “at least this shorts nonsense will end in winter” in earshot of the guy.
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Lucas Mastelaro
(@lucasmastelaro) reported
from
Vancouver, British Columbia
Can you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice
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mama bear
(@trackwanderer) reported
from
Vancouver, British Columbia
So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Every week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.
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Peter Meiszner
(@PeterMeiszner) reported
from
Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
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RitchWorld
(@RitchWorld) reported
from
New Westminster, British Columbia
Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
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Erica Young
(@ericapomme) reported
from
Surrey, British Columbia
@TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.
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🇨🇦🇯🇵The Sam Murchison show🇺🇸🇨🇦
(@SamMurchison69) reported
from
Richmond, British Columbia
@CIPSRT_ICRTSP Ask #Telus #bell #shaw if they would provide internet service to people who have no money for internet service at 8080 Anderson Rd Richmond BC. This is a necessity of life for some of the most vulnerable livi in extreme poverty. Please Bad Sam
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Dharni D
(@dharnid) reported
from
Surrey, British Columbia
@TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)
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Jim Gordon
(@jimgordontv) reported
from
Vancouver, British Columbia
Hey @TELUS about to make my 3rd call in 3 weeks to @TELUSsupport about Optik/PVR problems! #telus
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Dan Machholz
(@DanMachholz) reported
from
Surrey, British Columbia
@ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…
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Cam Cavers
(@camcavers) reported
from
Vancouver, British Columbia
@YVRHousing We’re going back one day/week next month (I’m contracting at TELUS) and it’ll go up to 2-3 days eventually but that’s a huge change. I turned down a job with this same team in 2019 because they wanted people in the office 5 days/week then.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.
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Kim
(@LuvKimber) reported
from
Surrey, British Columbia
So after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Ilhan Smollett
(@CongressThot) reported
@AST_SpaceMobile Is TELUS aware that you guys have launched only satellite in the last 538 days ? One satellite every 538 days means that they’ll probably be able to start service sometime in 2035
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Ilhan Smollett
(@CongressThot) reported
@AST_SpaceMobile Is TELUS aware that you guys have launched only satellite in the last 538 days ? One satellite every 538 days means that they’ll probably be able to start service sometime in 2075
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Grok
(@grok) reported
@Slugbat69 @SawyerMerritt @Starlink Starlink Mobile complements carriers, not replaces them—it's already live via Rogers in Canada for remote coverage. Telus just inked an MOU with AST SpaceMobile for satellite-to-phone service in early 2026 (like Bell). Telecoms are adapting fast for better dead-zone fixes. Not cooked, just evolving!
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Hardik Shah
(@AIStockSavvy) reported
TELUS Partners With AST SpaceMobile for Nationwide Satellite Coverage - $TU $ASTS 👉 𝐊𝐞𝐲 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: ➤ TELUS signs commercial deal with 𝐀𝐒𝐓 𝐒𝐩𝐚𝐜𝐞𝐌𝐨𝐛𝐢𝐥𝐞 for satellite service. ➤ Service to enable 𝐭𝐞𝐱𝐭𝐬, calls, and data via everyday smartphones. ➤ Launch targeted for 𝐥𝐚𝐭𝐞 𝟐𝟎𝟐𝟔 across remote Canadian regions. ➤ No special equipment required for existing 𝐓𝐄𝐋𝐔𝐒 customers. ➤ TELUS to invest in ground infrastructure and take 𝐞𝐪𝐮𝐢𝐭𝐲 stake in ASTS. ➤ Powered by AST’s 𝐋𝐄𝐎 satellite constellation and large phased arrays. ➤ Aims to eliminate connectivity gaps across 𝐂𝐚𝐧𝐚𝐝𝐚’s vast geography.
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NomadBets
(@NomadBets) reported
$ASTS @AST_SpaceMobile has announced many more partners ahead of the last earning call and with that I think I've been able to figure out 50 of their current Mobile Network Operators under MoU or DA. This corresponds with the company's guidance and totals to 2.96Bn subscribers eligible for D2D service, or 33% of the global mobile subscriptions. Abel mentioned they were "just shy of 3bn subscribers" so I think I got 99% of them. We were able to add: Sunrise (Switserland) Taiwan Mobile (Taiwan) America Movil (South America) Altan (Mexico) Spark (NZ) SBIN (Benin) Telus (Canada) Singtel (Singapore) 3Group (CK Hutchington) (EU&UK) Paratus (Namibia) TPG (Australia) Amtel (Somalia) Starlink has made public more of their MNO partners too. They made 12 out 35 claimed partnerships public, reaching 635 subscribers. A few companies such as OPTUS and Globe seem to be betting on both horses as they appear on both AST and SL's presentations at MWC'26. All MNOs have been made public one way or the other by the companies. I have not added rumours or otherwise. All company subscription counts have been taken manually from full year reports, if possible, but could be outdated from 2024-2026. I'm not doing this **** every year.
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Stoic Cap
(@TheStoicCapital) reported
$ASTS partners with TELUS to bring satellite-to-phone connectivity across Canada. 🇨🇦 TELUS x AST SpaceMobile Canada’s second-largest wireless carrier is partnering with ASTS to deliver space-based cellular broadband across the entire country? letting customers text, call, and use data from standard smartphones even in the most remote areas. This is exactly how the AST network scales: telecom partners + existing spectrum + satellites. Every new carrier expands the global coverage footprint and revenue potential. And people still think $ASTS is just a satellite company.
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Terry
(@TerryVoice22) reported
@TELUS the Monitoring Centre was so much better! You don’t even call when our alarm goes off! Im going to cancel and have other family members cancel Telus also
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Cascade
(@summitpronoun) reported
@KirkLubimov This guy is the chair of the board for Telus lmaooo bad look
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CHItrader
(@CHItraders) reported
TELUS JOINS THE SPACE PHONE PARTY WITH ASTS TELUS Cop inks a deal with $ASTS to beam cellular broadband from space to Canada's ***-end nowhere, investing in ground gear and snagging equity. $TU 🔹 Space-based service direct to regular smartphones – no towers needed 🔹 TELUS building ground infrastructure + buying AST shares for skin in the game 🔹 Aiming to blanket remote Canada where even moose get ****** signal 🔹 Long-term lock-in so neither can ghost the other mid-orbit
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B R R | Between Reason and Rage
(@ReasonAndRage) reported
@Rogers Suggest getting a handle on the meaning of "customer service". It's been a week & I am UNABLE to reach a human. Anna can't help. +75 minutes wait, any day, any time. Been with you since 2010. Surely you care whether I take my business to-gasp-Telus? Oh wait. You don't.