Telus

Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in New Westminster, Metro Vancouver Regional District, British Columbia 12/07/2025 03:40

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Phone (17%)

    Phone (17%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia

The most recent Telus outage reports came from the following cities: North Vancouver, Vancouver, Surrey, Delta, Coquitlam, Burnaby, Richmond, Port Coquitlam, Langley, New Westminster, Coquitlam and Pitt Meadows.

Loading map, please wait...
City Problem Type Report Time
CanadaNorth Vancouver TV
CanadaVancouver Internet
CanadaSurrey Internet
CanadaSurrey Wi-fi
CanadaVancouver Internet
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • BLeeLoganberg Bobbi-Lee Loganberg 🌻 (@BLeeLoganberg) reported from Vancouver, British Columbia

    @Solidchick4life August billing cycle, not the bill I just paid... It will not be enough to cover the inconveniences. I’ll be switching to TELUS as I no longer need TransCanada service.

  • camcavers Cam Cavers FKA Cam Cabers (@camcavers) reported from Vancouver, British Columbia

    @infil00p I think they fixed it late evening, but I’m not sure; wife and I are on Telus and I actually just finished moving both my kids’ phones from Speakout (which uses Rogers network) to Public prepaid sims, which is obviously Telus as it was bought out in 2016.

  • kikithekrakra99 Kiefer Abram (@kikithekrakra99) reported from Surrey, British Columbia

    @BuNdOAVFC @RogersHelps Hey dude... Am switching to telus... Was getting 200-250mbps down on a Saturday night back in February or March ish.... Even better on Sunday nights like 400mbps now this.... Only 50 down... On an medal 200 ft cell tower with rogers/telus etc on it with in 15 ft of direct line1/2

  • 1RovingNomad Ameer Z. (@1RovingNomad) reported from North Vancouver, British Columbia

    Worst telecommunications company in the world >>> @Rogers and Canada has one of the world's highest telecom rates.....and no competition you basically have two to choose from and more often than not Telus is not the choice (for some reason)

  • sliver9754 feels like Groundhog Day (@sliver9754) reported from North Vancouver, British Columbia

    @TELUSsupport @pattibacchus Telus is brutal! They convinced us that their service was better so we went to them after many happy years with Shaw, then instantly had issues they wouldn’t resolve and now we are stuck with them unless we pay 3 years of penalties! Counting the months to go back to @support_shaw

  • chrismitcheldlr Chris Mitchell (@chrismitcheldlr) reported from Coquitlam, British Columbia

    As a Telus Mobile customer, having wifi in the tunnel is a huge plus. You can check bus connections for PoMo or Burquitlam Station without data (which can be spotty after leaving the tunnel).

  • paul_wb_wtf Paul Barraclough (@paul_wb_wtf) reported from Delta, British Columbia

    Hey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.

  • EComm911_info E-Comm 9-1-1 (@EComm911_info) reported from Burnaby, British Columbia

    UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC

  • pcryan5 Peter Ryan 🇨🇦🇺🇦 (@pcryan5) reported from Vancouver, British Columbia

    @AmyBeeman @TELUS @TELUSsupport I start by asking - “how do I transfer my phone/cable/whatever service to another vendor?” Watch the costs drop from there…

  • camcavers Cam Cavers FKA Cam Cabers (@camcavers) reported from Vancouver, British Columbia

    @infil00p Even if you didn’t you could have a cheap prepaid data plan running on the Telus network in the amount of time it takes to get to the closest London Drugs and back

  • kikithekrakra99 Kiefer Abram (@kikithekrakra99) reported from Burnaby, British Columbia

    @TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.

  • kerricoombs Kerri Coombs (@kerricoombs) reported from Vancouver, British Columbia

    @pattibacchus @TELUS @TELUSsupport I use Lightspeed and have been paying about $40/month for years, as a very heavy internet user. Not sure how the service is because I've almost never needed it. I replaced a modem once and they were fine. Streaming is fine but YouTube uploads are kinda slow. I'm happy with them.

  • Brad604 Brad Atchison (@Brad604) reported from New Westminster, British Columbia

    Anyone else having Koodo/Telus issues right now?

  • jchoisea Juancho (@jchoisea) reported from Coquitlam, British Columbia

    Watching Elvis in Telus and... the ******* box shoot down! It is a shity service right here!!

  • d_esiree_______ freelance cyberbully (@d_esiree_______) reported from Vancouver, British Columbia

    In Telus cause I lost my SIM card cause I’m really stupid and this woman ahead of me just told me she’s been a customer since 1969. NINETEEN SIXTY NINE.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus

  • EmptyUK Mat Thomas (@EmptyUK) reported from Vancouver, British Columbia

    The inane @TELUS 1.5% credit card bill charge is just another gouge. I pay them so much money already; it’s time to look elsewhere. Also, my actual cell phone coverage is pretty terrible even in my apartment. #CashGrab

  • K_Somaratne kamil is still working on his summer *** (@K_Somaratne) reported from West End, British Columbia

    @sammymarie Also looking to switch! I was with Telus and my bill went from $65 to $145 after the two yr contract ended. I called them and maanged to get it down to $108 but going to call again and see if I can get it down lower

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Jane_McD_Taylor Jane Taylor (@Jane_McD_Taylor) reported

    @vancolour @steeletalk @TELUSsupport Telus Optik TV - as soon as we switched over to fibre - box set of super hero movies to own started showing up & multiple movies rented within seconds of each other & never watched - because we never bought or rented them! Hours on the phone to get charges reversed!

  • DRKMATR420 Matt McDavid First Nation Cannabis Grower (@DRKMATR420) reported

    I wouldn't trust Jason Kenney to make me a healthy snack never mind use our money to buy some knock off free Tv with a Telus subscription Wannabe covid vaccine . #abpoli #AbLeg #cdnpoli

  • Paullyb68 Paul Bennett (@Paullyb68) reported

    @WhistlerBlckcmb @TELUS So love watching the big flakes come down at WB - Wishing I could get out there this season - looks like I’ll have to wait until 2021

  • SarahPocologan Sarah Kiley (@SarahPocologan) reported

    Thank you @ShawInfo for turning a collections agency loose on me over $9.91. Glad to see your commitment to hating your customers continues. Know who doesn’t treat me like a flaming sack of garbage? @TELUS

  • LunaLuck_ Luna Luck (@LunaLuck_) reported

    Mfc keeps disconnecting me think Telus is down in my area sorry for the Irish goodbye everyone

  • LectinFreeLife Barb - RN, BSN (@LectinFreeLife) reported

    @steeletalk @TELUS TD was great and reimbursed me with a couple weeks. I still don’t know how they got my info. They had my address too. Last week I had a fraudulent charge from a food delivery place I never used. Immediately canceled card! Always pay attention to bills and bank daily nowadays!

  • HolyNumber2 HolyNumber2 (@HolyNumber2) reported

    @tweethue I’m using a Telus T3200M router and i don’t think so on the mesh network

  • ExactSasquatch A Literal Sasquatch (@ExactSasquatch) reported

    Dear. @TELUS. I've been a loyal mobile customer for over a decade. I am currently looking for home internet. If you operated in Ontario for internet, I'd sign with you in a heartbeat. But you don't.

  • amymzed Amy (@amymzed) reported

    @TELUSsupport how can I get support with business email. Since migrating email I can no longer access Google Docs or Drive as Telus is now managing my account. I can’t accept customer files anymore. Frustrating!

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    The Telus Final Reply to the #CRTC case where they blocked phone calls to grandmothers dying of cancer is in. Telus wants the CRTC to think of, & portray Telus as the poor victim. Not that grandmother who died. Not any other people that had calls blocked. Only poor Telus matters