Telus outages and service status in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Surrey, Burnaby, New Westminster, Richmond, and Delta.

City	Problem Type	Report Time
Vancouver	TV	11 hours ago
North Vancouver	Internet	16 hours ago
Vancouver	Internet	16 hours ago
Vancouver	TV	2 days ago
Vancouver	TV	2 days ago
Vancouver	TV	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Anshu Arora (@yourbcagent) reported 18 minutes ago from Surrey, British Columbia

  @TELUS called yesterday and today. On hold for over 30 minutes and no resolution. No one answered. Why is it so hard to get good #CustomerService

• 
  DaleCadeau (@DaleCadeau) reported 24 minutes ago from Delta, British Columbia

  @richardzussman As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  mama bear 🙈🙉🙊 🏳️‍🌈 (@trackwanderer) reported 25 minutes ago from Vancouver, British Columbia

  @BigNasty6oh4 I have telus for everything. Service is mostly OK. I find them easy to deal with, but I'm also assertive as **** ( without goimg full Karen on them) what keeps me with them though honestly is the massive discount we get through their deal with our building ( 40% discount)

• 
  Dave Pasin (@dave_pasin) reported 30 minutes ago from Vancouver, British Columbia

  @maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus

• 
  E-Comm 9-1-1 (@EComm911_info) reported 31 minutes ago from Burnaby, British Columbia

  UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC

• 
  Dave Pasin (@dave_pasin) reported 32 minutes ago from Vancouver, British Columbia

  @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

• 
  Vancouver Owls™️ (@Vancouverowls) reported 34 minutes ago from Vancouver, British Columbia

  @WhitecapsFC Telus a company known for terrible customer service and whitecaps known for the exact same thing,a match made in heaven

• 
  ****&Span1745 (@cleanrag) reported 35 minutes ago from Vancouver, British Columbia

  @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

• 
  Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported 36 minutes ago from West End, British Columbia

  Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!

• 
  BdblE (@MsYouDoYou) reported 38 minutes ago from Burnaby, British Columbia

  Every week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.

• 
  RitchWorld (@RitchWorld) reported 39 minutes ago from New Westminster, British Columbia

  Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

• 
  Bobbi-Lee Loganberg 🌻 (@BLeeLoganberg) reported 40 minutes ago from Vancouver, British Columbia

  @Solidchick4life August billing cycle, not the bill I just paid... It will not be enough to cover the inconveniences. I’ll be switching to TELUS as I no longer need TransCanada service.

• 
  aanshik1 (@Aanshik1) reported 44 minutes ago from Vancouver, British Columbia

  @TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

• 
  Trevor (@EastvanTrev) reported 45 minutes ago from Burnaby, British Columbia

  Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

• 
  VWbugNuT (@Ryansisson7) reported 47 minutes ago from Pitt Meadows, British Columbia

  @TELUS The call-back service doesn't even call my phone it goes directly to my voicemail. What can you do about this disservice to your customers who can only wait on hold an hour to speak with a representative?

• 
  Nathan Sheng (@2022inYVR_CA) reported 52 minutes ago from Richmond, British Columbia

  @Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…

• 
  miranda hudson (@_hudsonny) reported 53 minutes ago from Vancouver, British Columbia

  Who is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.

• 
  kamil is still working on his summer *** (@K_Somaratne) reported 54 minutes ago from West End, British Columbia

  @sammymarie Also looking to switch! I was with Telus and my bill went from $65 to $145 after the two yr contract ended. I called them and maanged to get it down to $108 but going to call again and see if I can get it down lower

• 
  Dan Machholz (@DanMachholz) reported 59 minutes ago from Surrey, British Columbia

  @ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…

• 
  John Reid (@johnb45_reid) reported 1 hour ago from Coquitlam, British Columbia

  Telus support. I have tried but since you control my phone you can make it look like I am not replying. I already know that you control most of what I see and do. When I look at a site and can go get a coffee before it opens makes me very suspicious about your intentions.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝐹𝑟𝑖𝑒𝑛𝑑𝑙𝑦 𝐵𝑟𝑖𝑡𝑖𝑠ℎ 𝐶𝑜𝑙𝑢𝑚𝑏𝑖𝑎𝑛 (@BCFriendlyTodd) reported 42 seconds ago

  @jodyvance @TELUS It's trouble when it's trouble. Customer service requires weeks now somehow.

• 
  ChinoAleman (@chinoalemano) reported 1 minute ago

  I haven't sold a single $AMPG share. Not one. And I'm not going to. Strategic critical key component (US knows and funds Open6G). I watched what $AXTI and $SIVE did to the people who sold too soon, relentless FUD all the way up, and then the real move happened without them. I'm not making that mistake here. Not for a few bucks more or few bucks less. Not for a comment section. Not for a wiggle on the chart. And Ehrmantraut just laid out exactly why my conviction is what it is. Look at what he showed: ~4.4x forward sales on management's $50M guide, and remember, they guided $25M for 2025 and delivered it. They don't underdeliver. And seems they will close EVEN MORE DEALS. Said by MANAGAMENT on the earnings call. Gross margins at 48% and climbing. Real revenue across AI-RAN/5G, quantum, SATCOM and defense. Active Telus LOIs and POs, with an estimated $300M+ cumulative from Telus alone through 2029. For a sub-$1B micro-cap, those numbers are absurd. He's right: There are billion-dollar companies with far worse fundamentals. So if people want to ring the register and leave, by all means, leave. I genuinely don't mind whose hands I hold next to. Because this was never just a fundamentals story. It's bigger than that. AMPG is the only American company that designs and commercializes the 64T64R Massive MIMO AI-RAN radio, the physical layer the entire AI-RAN future has to run on. Inside the DoD-funded Open6G hub. Already defense-qualified: Lockheed, Northrop, L3Harris, Boeing. And in a world where every other radio giant is foreign; Nokia, Ericsson, Samsung, Huawei... AMPG is America's answer. That's not a meme. That's critical national infrastructure. Open6G. Edge AI. That will control EVERYTHING in the next years. Everything. And it's the only Made in USA. Elite fundamentals AND a strategic moat the U.S. can't afford to lose. That's the combination almost no micro-cap ever has. That's why I'm not selling a share. Not financial advice. I'm long $AMPG. DYOR.

• 
  Bit (@Bit111111) reported 3 minutes ago

  @RobinHoodlum That's around $2000 I've been down since last September because my AISH payments are only ~$1700 while I haven't been able to get help with filing taxes, a DTC application, etc. It hurts on top of Telus jacking up my bill (I had a disability discount they reneged on) ~$1100/yr.

• 
  Raff 🇨🇦 🇲🇽 (@RaffMB) reported 8 minutes ago

  @TELUS @xrtsdhndvbh1 All TSN channels are down. Please get on it.

• 
  Ehrmantraut Capital (@EhrmantrautCap_) reported 8 minutes ago

  O-RAN is the future, and AmpliTech Group $AMPG is well-positioned to become a massive winner in it. The market TAM of O-RAN was only $2.8 billion in 2024, but is expected to grow rapidly to $48 billion by 2035, implying a CAGR of almost 30% from 2024 to 2035. $AMPG's proprietary Massive MIMO 64T64R O-RAN radios and best of the industry LNAs are of importance for the O-RAN buildout. We already know from the Telus article that they will need 30,000 AmpliTech radios for their O-RAN buildout until 2029, which could generate a cumulative revenue of atleast $300 million for $AMPG until 2029 (excluding service, installation and maintenance fees that AmpliTech can charge). CEO Maqbool stated in the last earnings call that new purchase orders will be announced in the next couple of months from multiple major MNOs. Traditional RAN is fading and O-RAN is gaining momentum. $AMPG is ready for the structural change.

• 
  R. Weyland (@WeylandR) reported 9 minutes ago

  @TELUS @TELUSsupport Hey Telus. You guys are now worse than an airline. Your product (internet in this case) is less reliable than checked bags and now you wait longer on hold to resolve issue. And likely an average of 4 phone calls and 2 technician visits to solve the problem.

• 
  724 Audio (@nickyelbows) reported 14 minutes ago

  @garymasonglobe @TELUS My service has been in and out since World Cup started.

• 
  D A M A N I🤎🦅 (@0xdamani) reported 15 minutes ago

  You know im still perplexed, puzzled and tend to wonder how people survive in economy and state of Nigeria with N150k as salary.. worst as even a family man/woman. Some even dey earn 40k/month o💔 Meanwhile, UK telus is up too.. send DMs I'm activeee!!🔥🔥

• 
  TELUS Support (@TELUSsupport) reported 18 minutes ago

  @Minaxi_VZ We're glad to hear that the technician visit has been booked for you. If the issue is determined to be on our side, you will not be charged the $200 technician fee. That charge only applies if the technician finds the issue is not related to TELUS equipment or network.

• 
  RageAgainstTheElites🇨🇦🇮🇹🇺🇦 (@RageAtTheElites) reported 23 minutes ago

  @JonFraserTF @TELUS Yeah good luck with Bell or Roger’s they’re worse and the other mobile service providers suck sweaty *****!