Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Coquitlam, Surrey, Vancouver, Langley, North Vancouver, Burnaby, Coquitlam, New Westminster, Pitt Meadows, Richmond, and Port Moody.

City	Problem Type	Report Time
Coquitlam	Internet	10 hours ago
Surrey	Internet	14 hours ago
Vancouver	TV	2 days ago
Langley	Internet	2 days ago
North Vancouver	Internet	2 days ago
Vancouver	Total Blackout	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Peter Meiszner (@PeterMeiszner) reported 4 minutes ago from Vancouver, British Columbia

  Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

• 
  mama bear (@trackwanderer) reported 4 minutes ago from Vancouver, British Columbia

  So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.

• 
  RitchWorld (@RitchWorld) reported 6 minutes ago from New Westminster, British Columbia

  Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

• 
  Jana Angela Neria (@jamneria) reported 7 minutes ago from Vancouver, British Columbia

  @FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.

• 
  Jim Gordon (@jimgordontv) reported 10 minutes ago from Vancouver, British Columbia

  Hey @TELUS about to make my 3rd call in 3 weeks to @TELUSsupport about Optik/PVR problems! #telus

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 17 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

• 
  BdblE (@MsYouDoYou) reported 18 minutes ago from Burnaby, British Columbia

  Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.

• 
  Cam Cavers (@camcavers) reported 21 minutes ago from Vancouver, British Columbia

  @wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…

• 
  Diane S. Baker (@dianesbaker1) reported 26 minutes ago from Vancouver, British Columbia

  @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 30 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported 32 minutes ago from West End, British Columbia

  Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!

• 
  Karla كارلا جبيلي (she/her) (@asianhabibti) reported 37 minutes ago from Vancouver, British Columbia

  Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

• 
  ****&Span1745 (@cleanrag) reported 38 minutes ago from Vancouver, British Columbia

  @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

• 
  Antman 🐜🐜 (@ntman__) reported 40 minutes ago from Burnaby, British Columbia

  @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

• 
  Dharni D (@dharnid) reported 40 minutes ago from Surrey, British Columbia

  @TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)

• 
  Ross Derewianko (@PingRD) reported 50 minutes ago from Vancouver, British Columbia

  So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...

• 
  Erica Young (@ericapomme) reported 50 minutes ago from Surrey, British Columbia

  @TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 58 minutes ago from Vancouver, British Columbia

  Still having issues with @TELUS wireless

• 
  Kim (@LuvKimber) reported 59 minutes ago from Surrey, British Columbia

  So after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 59 minutes ago from Vancouver, British Columbia

  Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ACS Amherstburg (@ACSAmherstburg) reported 19 seconds ago

  Our service provider is experiencing difficulties today. ACS phone lines, email and internet access are down. We apologize for the inconvenience and will post an update as soon as Telus has fixed their problem. Thank you

• 
  @Sean1mc | Sean Semper-Whyte (@Sean1mcW) reported 2 minutes ago

  @TELUS @TELUSsupport Folks why am I getting a call ctr in The Philippines ... when I need to make changes to my plan? How do I get in country support who have been trained correctly?

• 
  TONY HAWK’S PRO DUBZY (@young_dubzy) reported 8 minutes ago

  @TELUS is your app down ??? Haven’t been able to log in for 3 days now. I just wanna give you guys money ...

• 
  corazon de plomo ❤💚🤍 (@AmilcarNineSix4) reported 18 minutes ago

  Holy crap. On the line with technical support for my Telus Optik TV (yes, we still have cable lol) for AN HOUR and we couldn't get the PVR working. As soon as I hang up with a ticket put in I get the fricken thing working! Unbelievable.

• 
  gαɾч вαjαj (@garybajaj) reported 21 minutes ago

  @TekSavvyBuzz Rogers, Bell, Shaw and Telus can’t pass the buck, except between Support Tiers. You usually get less than what you pay for with discount/indie ISPs.

• 
  Jamine Ackert 🌸 (@capitalyoga) reported 22 minutes ago

  @raehanbobby @TELUSsupport I switched from Telus after 19 years to Fizz last year and the spam calls have gone way down. Kept my same number but don’t get the same number of unwanted calls!

• 
  Danny (@Scissorvictim) reported 26 minutes ago

  @TekSavvyBuzz We already pay the highest phone/internet rates in North America!! This is complete BS. When AT&T, Verizon etc looked to come into Canada. Bell and Rogers and Telus were are crying foul and took out ads in newspapers!! **** them!! 🖕

• 
  Siddeley Genetta (@SergalProjects) reported 29 minutes ago

  @RTH_Manik @_Rewhan Shaw and Telus here. There are few things frustrating as Telus support when there's a critfail you can clearly identify upstream but "oh no pls disconnect *everything* an plug into modum direk" Your bloody auth is on the fritz again. Nothing local'll help, just. Patch a super?

• 
  Nicola Spurling (@NicESpurling) reported 30 minutes ago

  I’m a pretty skeptical person, but I was really struggling to tell if this seemed fishy because I was having trouble understanding the person or because it was actually a scam. To be sure, I messaged Telus Support with the details. They confirmed that it was a scam.

• 
  Pfinally Pfizerized Ker E💉 (@kerette45) reported 30 minutes ago

  Our @TELUS security system tell us when cats are in the driveway, when a vehicle drives by at night because of the headlight reflection. Think it could pick up the loser that tossed our vehicle. NOT A CHANCE. what are we paying for? Not a happy customer. 🤬 #ThanksForNothing