1. Home
  2. Companies
  3. Telus
  4. New Westminster, British Columbia
Telus

Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

Why is my Telus service not working?

No problems detected

If you are having issues, please submit a report below.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Richmond, Coquitlam, Langley, Burnaby, Coquitlam, New Westminster, and Pitt Meadows.

CityProblem TypeReport Time
Vancouver Internet 8 hours ago
Vancouver Total Blackout 1 day ago
Vancouver Internet 1 day ago
Vancouver Internet 1 day ago
Surrey Phone 2 days ago
Surrey Internet 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • caster_sandra
    Caster Sandra (@caster_sandra) reported from Surrey, British Columbia

    @JustinTrudeau @TELUS ok got signal

  • Meanchef
    Jeanne (@Meanchef) reported from West End, British Columbia

    I believe that there is someone in @TELUS @TELUSsupport that can help my inquiry. I don't think it's fair that you cut service on your paying customer and your system cannot process the glitch on your side.

  • danudey
    Daniel Fox (@danudey) reported from Mount Pleasant, British Columbia

    @MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.

  • HarenNt
    Haren (@HarenNt) reported from Vancouver, British Columbia

    “Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS

  • DarrenWatts82
    Darren Watts (@DarrenWatts82) reported from Surrey, British Columbia

    @TELUS hi, wondering if someone from customer services can pm me. Interested in adding internet with my optik tv. Internet is currently with Shaw.

  • AmyMaree90
    Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    @timberFox1123 I'm with Telus and having the same issue. I can't even run a speed test with the Telus app cause the internet capability is apparently non-existent.

  • StockmanJim
    jim stockman (@StockmanJim) reported from Coquitlam, British Columbia

    @nconvey Same happened with me for Shaw yesterday. 1019 then call back saying #1. Waited an additional 38 minutes and then apologetic because couldn’t help. Going to see Telus today.

  • AmyMaree90
    Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS

  • AmyMaree90
    Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    Wtf is up with my internet @TELUS

  • Chris_Withers
    Chris Withers (@Chris_Withers) reported from Norgate, British Columbia

    @TheSpecialist4 @TELUS Pure value: Freedom. Highly dependent on whether the service in your area does or does not lick.

  • KelseyWebbratz
    Kelsey Webb (@KelseyWebbratz) reported from Burnaby, British Columbia

    Got home at 3am after a long shift only to find that I have no internet and no TV. Luckily @TELUS has 24/7 tech support! Gotta say that their phone operator Christian was the most pleasant voice I've ever heard @TELUSsupport! Too bad my Fibre problems can't be fixed remotely.

  • stuball6251
    Stuart Dickson (@stuball6251) reported from New Westminster, British Columbia

    @MelissaLMRogers @jstweedie Post a sign ShiftWorker Absolutely No Canvassing or Solicitation Used to work shift work, if some one ignored sign it was sometimes worth it to give them hell (and see who/what they were hawking) Telus and Shaw cable salesmen were the worst.

  • Meanchef
    Jeanne (@Meanchef) reported from West End, British Columbia

    Good morning @TELUS , my friend is not much of a Twitter user but I really want to use this platform, to get some serious action on his mobile service. Why is it a loyal customer to you get treated like you guys don't care. This is the 3rd time he had to do with his billing.

  • luisgiraldo
    Luis Giraldo (@luisgiraldo) reported from Vancouver, British Columbia

    I think I’ll move all my IT company mobiles to Rogers. That’d *actually* be faster than getting a call answered by @TELUS client “care” to fix a plan change they screwed up.

  • FreakyFelicia
    F3L!C!A S!LVA (@FreakyFelicia) reported from New Westminster, British Columbia

    After months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library

  • RichardsonYVR
    ChristopheRichardson (@RichardsonYVR) reported from Vancouver, British Columbia

    Crazy ... Nonsensical ... arrived for non-life threatening but ‘E’ medical appointment referral AND @TELUS is DOWN ( again ) ... chaos ... interesting how we take technology for granted ...

  • Life_is_2_Long
    Tee (@Life_is_2_Long) reported from Delta, British Columbia

    @stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating

  • jsney20
    The Real Thanksgiving was Last Month (@jsney20) reported from Burnaby, British Columbia

    Telus is bad. Please follow me for more Canadian Telecom info

  • scuttlebuttdad
    Scott Stevens (@scuttlebuttdad) reported from Delta, British Columbia

    @telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.

  • Shamindiamonds
    Shahraz Kassam (@Shamindiamonds) reported from Burnaby, British Columbia

    25 hours without internet, tv or home phone! Come on @TELUS you need to improve your repair service. Can’t leave your customers in the dark for so long. Our whole neighborhood is without service since 10:30pm Wednesday night.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Haleyp34
    Haley Pettigrew (@Haleyp34) reported

    @ericmewhort @TELUS Dang that sucks! Interesting that they didn’t call or anything saying they were having problems . Hopefully u guys get it set up soon!

  • PacificRaine2
    Indigenous Shimmer (@PacificRaine2) reported

    Just putting this out there...if you've been a long term customer of Koodo, or it's parent company Telus, and you've been shown your value (in a negative way) by them, I strongly recommend filing w the CRTC. Especially if this has happened in the last 6 months. #koodo #telus

  • vickypharmahere
    Vivek Nalawade (@vickypharmahere) reported

    @AdnansArk Can you please check why is Telus getting beaten down?

  • loridbarker
    Lori Barker🇨🇦 (@loridbarker) reported

    @TELUS How do you talk to person who can help you? I have talked to numerous people, have a confirmation number from a tech and no one can help me and keeps on trying to sell me stuff. I need to know when you guys are showing up!!!!

  • Katherenfog
    @katheren (@Katherenfog) reported

    I lost a great job recently due to a stroke & was so excited to get a break in world! They 'sold' the deal by saying they knew people could use extra help in winter! Telus only wired our complex within last 2 years & they have given great deals to many in here- so I believed!

  • therealmrwendys
    The Real Mr Wendys (@therealmrwendys) reported

    @TELUS @rickyboy9000 @telus make getting through deliberately difficult so you don’t have to answer for the horrific customer experience and overpriced limited offerings

  • donny_motz
    Donny26 (@donny_motz) reported

    @TELUSsupport Switched my SIM card three times I’ve spent so much time on the phone with Telus The most I’ve gotten was sorry your service is brutal you can’t get out of your contract here 5$ off until the end of your contract

  • TELUSsupport
    TELUS Support (@TELUSsupport) reported

    @rcvaughan Hi Rebecca. That number is not a valid TELUs one. We'll flag it to our support team so they can look into it.

  • _drunkwaitress_
    drunk.waitress (@_drunkwaitress_) reported

    @TELUS @TELUSsupport You were supposed to install internet at my new apartment on Dec 7. You have now cancelled my appointment for the THIRD time. I’m a student. I need internet. I am so frustrated with your terrible customer service.

  • juan_tw_4
    Luis (@juan_tw_4) reported

    @LTIkris I just got 20GB for $40 with Fido Canada is the most expensive place for cell plans, but I've noticed that prices are coming down. Even Telus had a recent offer: 30gb for $50