Telus outages and service status in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Port Moody, Burnaby, Richmond, Anmore, Surrey, and North Vancouver.

City	Problem Type	Report Time
Vancouver	Total Blackout	28 minutes ago
Vancouver	Internet	28 minutes ago
Vancouver	Total Blackout	12 hours ago
Vancouver	Internet	2 days ago
Vancouver	Internet	3 days ago
Port Moody	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Trevor (@EastvanTrev) reported 59 seconds ago from Burnaby, British Columbia

  Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

• 
  Anshu Arora (@yourbcagent) reported 4 minutes ago from Surrey, British Columbia

  @TELUS how come #CustomerService is sooooo horrible

• 
  Peter Meiszner (@PeterMeiszner) reported 6 minutes ago from Vancouver, British Columbia

  Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

• 
  Prairie Paul (@PaulDoroshenko) reported 10 minutes ago from Vancouver, British Columbia

  @FeralChristineB @TELUS Problem is @Telus is a scam. They are not transparent at all.

• 
  John Reid (@johnb45_reid) reported 12 minutes ago from Coquitlam, British Columbia

  Telus I sent you a message but Twitter has a problem. It keeps saying we are trying to verify you and then it can't. Is this how big money talks?

• 
  miranda hudson (@_hudsonny) reported 13 minutes ago from Vancouver, British Columbia

  Who is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.

• 
  John Reid (@johnb45_reid) reported 13 minutes ago from Coquitlam, British Columbia

  Why is it that telus doesn't know what it's doing. I pay money to block my phone going out to the internet, except using my own wifi. Then I get repeated emails, texts to connect to telus internet. I guess they just pocket the money as a bonus for themselves. Fix your problem.

• 
  Ameer Z. (@1RovingNomad) reported 26 minutes ago from North Vancouver, British Columbia

  Worst telecommunications company in the world >>> @Rogers and Canada has one of the world's highest telecom rates.....and no competition you basically have two to choose from and more often than not Telus is not the choice (for some reason)

• 
  Nicky Bullets (@nbrosef) reported 26 minutes ago from Vancouver, British Columbia

  @BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV 📺 be never had complaints about your internet just watch the upselling. Bloodsuckers all of them so.

• 
  Prairie Paul (@PaulDoroshenko) reported 30 minutes ago from Vancouver, British Columbia

  I’m trying to contact @Telus business. Their website has no contact number. Took me 10 minutes and I found it on another site. I will do everything possible not to deal with @telus or Shaw. Imagine if you had a service interruption? Can’t call them? Ridiculous.

• 
  Patty Friesen (@FriesenPatty) reported 36 minutes ago from Richmond, British Columbia

  @RogersHelps Please piggyback your service to Bell or Telus STAT!

• 
  Kiefer Abram (@kikithekrakra99) reported 36 minutes ago from Surrey, British Columbia

  @BuNdOAVFC @RogersHelps Hey dude... Am switching to telus... Was getting 200-250mbps down on a Saturday night back in February or March ish.... Even better on Sunday nights like 400mbps now this.... Only 50 down... On an medal 200 ft cell tower with rogers/telus etc on it with in 15 ft of direct line1/2

• 
  VWbugNuT (@Ryansisson7) reported 37 minutes ago from Pitt Meadows, British Columbia

  @TELUS The call-back service doesn't even call my phone it goes directly to my voicemail. What can you do about this disservice to your customers who can only wait on hold an hour to speak with a representative?

• 
  Dyhia Belhabib (@dyhiapadilla) reported 37 minutes ago from North Vancouver, British Columbia

  When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?

• 
  Miles (@mobius84) reported 37 minutes ago from Surrey, British Columbia

  @TELUSsupport @TELUS do you support the Google Pixel 6 on 5G+ (5G 3500 MHz) yet? I can't get a straight answer from tech support.

• 
  Prince (@ImJustPrinceA) reported 41 minutes ago from Port Moody, British Columbia

  I hope Telus goes bankrupt. They call me the day I’m moving to tell me “we can’t provide services until Nov 8.” What ******** am I supposed to do for 2 weeks with no internet? Worst part is they knew it needed to be postponed a week ago. They just didn’t say anything.

• 
  Ross Derewianko (@PingRD) reported 42 minutes ago from Vancouver, British Columbia

  So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 53 minutes ago from Vancouver, British Columbia

  I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?

• 
  Dan Machholz (@DanMachholz) reported 54 minutes ago from Surrey, British Columbia

  @ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…

• 
  Dave Pasin (@dave_pasin) reported 59 minutes ago from Vancouver, British Columbia

  @keithbaldrey If youve ever had to deal with @Telus you’d know this fiasco is par for the course. On a good day Telus is in a tight battle for one of the worst customer service, unresponsive, bureaucratic co’s in the country, on a bad day you get what happened.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Katie Rago (@Bossmanrago) reported 5 minutes ago

  @TELUSsupport between August 28 and today I have spoke to at least 8-9 Telus agents to resolve a problem . I’ve had agents diarize to call me back as follow up … nothing . Any other business working like this would be bankrupt. Telus is the worst choice ever a client could make

• 
  Nick Pena-Alvarez (@NickPenaAlvarez) reported 5 minutes ago

  @Rogers just can't provide any type of consistent internet service. @TELUS here we come.

• 
  Left Coast Leafs Podcast (@LeftCoastLeafs) reported 6 minutes ago

  The other day I had a prickly exchange with a Rogers Wireless phone rep. A couple days later I was renegotiating my Telus Optik TV terms. They dropped a ice promo on me if I switched my mobile over. In the back of my mind I was, **** Rogers man. Sign me up.

• 
  Brent H. Cameron 🇨🇦🇬🇱 (@BrentHCameron) reported 7 minutes ago

  @JACruickshank Each episode is 20 minutes of self-congratulatory chatter & bragging about their fabulous lives, 20 minutes of ads for CN & Telus, and 20 minutes of **** talk interspersed with tactics mascarading as strategy...

• 
  Katie Rago (@Bossmanrago) reported 8 minutes ago

  @TELUSsupport between July 28 and today Aug 5 l have spoke to at least 8-9 Telus agents to resolve a problem . I've had agents diarize to call me back as follow up ... nothing. Any other business working like this would be bankrupt. Telus is the worst provider choice !!!

• 
  Hisham wassouf (@HishamWassoof) reported 9 minutes ago

  @TELUSsupport hi I just witched my mobile line to telus its been 3 hours since i lost my previous provider till now no telus signal on my phone pls help reconnect

• 
  Carrie Ryan (@604cr902) reported 14 minutes ago

  @CrowFavBird @Bell_Support Telus did the same thing to us last year… the people on the phone don’t understand their lost customer won’t have “future needs” for phone and internet.

• 
  Andy Yan | @ayan604.bsky.social (@Ayan604) reported 17 minutes ago

  I am not a @telus @TELUSsupport customer and my mobile has been on the @CRTCeng Canada's National Do Not Call List since 2014 ...yet I still got a phone call.

• 
  Del (@FullScopeWelds) reported 19 minutes ago

  @StockTrades_CA Hard emphasis on "target" Share count up, debt up capex up and revenues down?! One analyst said people didn't expect a bathroom sink quarter. Did telus hold back on sales? Telus international to zero. Some AI play 🔥

• 
  Ashley Misquitta (@AshleyMisquitta) reported 20 minutes ago

  @BenjaminDEKR Happy to hear your needs are met but I don't think that is the rule - or at least I think there's a legit market I live in a suburb of Toronto and take @GOtransit into the city Every day I have infuriating dead spots with @TELUS and these guys are a legit service