Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (52%)
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Phone (23%)
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TV (8%)
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Wi-fi (8%)
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Total Blackout (5%)
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E-mail (3%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Port Moody, Surrey, Burnaby, New Westminster, Port Coquitlam, Richmond, Coquitlam, Langley, Delta and Cloverdale.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
||
| Vancouver |
Wi-fi | |
| Vancouver |
Internet | |
| North Vancouver |
TV | |
| Port Moody |
Wi-fi | |
| Vancouver |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Diane S. Baker
(@dianesbaker1) reported
from
Vancouver, British Columbia
@Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.
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Kim
(@LuvKimber) reported
from
Surrey, British Columbia
So after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???
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Cam Cavers
(@camcavers) reported
from
Vancouver, British Columbia
@YVRHousing We’re going back one day/week next month (I’m contracting at TELUS) and it’ll go up to 2-3 days eventually but that’s a huge change. I turned down a job with this same team in 2019 because they wanted people in the office 5 days/week then.
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RitchWorld
(@RitchWorld) reported
from
New Westminster, British Columbia
Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
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Peter Meiszner
(@PeterMeiszner) reported
from
Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.
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Cam Cavers
(@camcavers) reported
from
Vancouver, British Columbia
@Atomos @Cinecraig Or Edmonton. I knew a guy there who was a network engineer at Telus and wore shorts on casual Friday EVERY week of the year, because his new boss once said “at least this shorts nonsense will end in winter” in earshot of the guy.
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Ross Derewianko
(@PingRD) reported
from
Vancouver, British Columbia
So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Every week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.
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Jim Gordon
(@jimgordontv) reported
from
Vancouver, British Columbia
Hey @TELUS about to make my 3rd call in 3 weeks to @TELUSsupport about Optik/PVR problems! #telus
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Dharni D
(@dharnid) reported
from
Surrey, British Columbia
@TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)
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mama bear
(@trackwanderer) reported
from
Vancouver, British Columbia
So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.
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Erica Young
(@ericapomme) reported
from
Surrey, British Columbia
@TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.
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Cam Cavers
(@camcavers) reported
from
Vancouver, British Columbia
@wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…
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Dan Machholz
(@DanMachholz) reported
from
Surrey, British Columbia
@ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…
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Brandon Weese
(@brandonweese89) reported
from
North Vancouver, British Columbia
@TELUS suddenly no service for over 5 minutes. What’s the issue????
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Olumuyiwa Igbalajobi, Ph.D
(@olumuyiwaayo) reported
from
West End, British Columbia
Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!
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Trevor
(@EastvanTrev) reported
from
Burnaby, British Columbia
Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet
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Jen Robbins
(@jenxrobbins) reported
from
Surrey, British Columbia
@TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available
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🇨🇦🇯🇵The Sam Murchison show🇺🇸🇨🇦
(@SamMurchison69) reported
from
Richmond, British Columbia
@CIPSRT_ICRTSP Ask #Telus #bell #shaw if they would provide internet service to people who have no money for internet service at 8080 Anderson Rd Richmond BC. This is a necessity of life for some of the most vulnerable livi in extreme poverty. Please Bad Sam
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Yadvinder Bhardwaj
(@yadvinderbhar) reported
Crappy customer service, i have been trying to get @TELUS internet for last 2 weeks and @TELUSsupport doesn’t even know how to bring fiber net into a building. Frustrating as hell and yet they charge fortune. #telusisbad
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City of Nanaimo
(@cityofnanaimo) reported
FYI #Nanaimo - Telus is working on an emergency repair on Terminal Ave (Old Island Hwy) in the southbound lane between St. George/Princess and Mt. Benson (near Ramada Inn). Pls follow directions from Flaggers are onsite. Emergency vehicles can get through. #YCD
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j
(@maamaabear72) reported
@TELUS just got off the phone with Miggy in ur customer service department.I listened to him raise his voice with me, talk over me and try to intimidate me.his abusive behaviour should be dealt with.I have been trying to deal with an issue for 2 months now.
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dan
(@dandoozled) reported
Where’s the value to me as a consumer to be loyal, when you offers are insulting at best and straight pathetic at worst. @Bell has the best price (for me) but @TELUS has that nifty call screening feature. Telus also gives me a proper 30% EPP.
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Brendan Sallis
(@brendanYVR) reported
@TELUSsupport 2nd straight day of the login screen for TSN Live timing out (same with Sportsnet Now or any other streaming via Telus TV), please get it together, people want to watch the Euro
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Nobody's Fool
(@Canadian_Guano) reported
Anyone else having issues logging into their @Telus account. Getting to the point I might change providers.
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Alejandra
(@Aletedelimon) reported
I never thought I’d say something as dramatic as the following: since we switched to @TELUS as our internet provider, my life’s a bit miserable 🥲
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Sandra
(@sandrahwilson) reported
@TELUSsupport @BellMobility Kingston East has needed cell tower upgrade for years. Service is terrible for both calling and data. Constant complaints in the area and you are going to lose customers if things don’t improve. #telus #bellmobity #virginmobility
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aNobdy
(@Existential122) reported
@RealOGAnonymous Damn. Explaining the situation to your mobile carrier, usually they will try to work with you . Telus and Roger's are good this way. Bell are ***** (I had a similar issue once, they're response "not our problem") Good luck man
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Georgia Louise Brown
(@Georgia58445456) reported
I’m having a problem setting up a new account with Telus Mobility.