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Telus outages and service status in New Westminster, British Columbia

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Full Outage Map
  • Telus generated 0 outage signals in the last 24 hours around New Westminster, including 0 direct reports.
  • The most common problems reported in this area mention Phone.
  • 100% Phone (100%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Langley, Vancouver, Surrey, New Westminster, North Vancouver, Richmond, Coquitlam, Burnaby, Coquitlam, and Pitt Meadows.

CityProblem TypeReport Time
Langley Phone 12 hours ago
Vancouver Internet 17 hours ago
Vancouver Wi-fi 1 day ago
Surrey Internet 1 day ago
Langley Phone 1 day ago
Langley Internet 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • scuttlebuttdad
    Scott Stevens (@scuttlebuttdad) reported from Delta, British Columbia

    @telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.

  • StockmanJim
    jim stockman (@StockmanJim) reported from Coquitlam, British Columbia

    @nconvey Same happened with me for Shaw yesterday. 1019 then call back saying #1. Waited an additional 38 minutes and then apologetic because couldn’t help. Going to see Telus today.

  • KelseyWebbratz
    Kelsey Webb (@KelseyWebbratz) reported from Burnaby, British Columbia

    Got home at 3am after a long shift only to find that I have no internet and no TV. Luckily @TELUS has 24/7 tech support! Gotta say that their phone operator Christian was the most pleasant voice I've ever heard @TELUSsupport! Too bad my Fibre problems can't be fixed remotely.

  • AmyMaree90
    Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    @timberFox1123 I'm with Telus and having the same issue. I can't even run a speed test with the Telus app cause the internet capability is apparently non-existent.

  • AmyMaree90
    Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS

  • HarenNt
    Haren (@HarenNt) reported from Vancouver, British Columbia

    “Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS

  • Meanchef
    Jeanne (@Meanchef) reported from West End, British Columbia

    I believe that there is someone in @TELUS @TELUSsupport that can help my inquiry. I don't think it's fair that you cut service on your paying customer and your system cannot process the glitch on your side.

  • Chris_Withers
    Chris Withers (@Chris_Withers) reported from Norgate, British Columbia

    @TheSpecialist4 @TELUS Pure value: Freedom. Highly dependent on whether the service in your area does or does not lick.

  • luisgiraldo
    Luis Giraldo (@luisgiraldo) reported from Vancouver, British Columbia

    I think I’ll move all my IT company mobiles to Rogers. That’d *actually* be faster than getting a call answered by @TELUS client “care” to fix a plan change they screwed up.

  • Meanchef
    Jeanne (@Meanchef) reported from West End, British Columbia

    Good morning @TELUS , my friend is not much of a Twitter user but I really want to use this platform, to get some serious action on his mobile service. Why is it a loyal customer to you get treated like you guys don't care. This is the 3rd time he had to do with his billing.

  • DarrenWatts82
    Darren Watts (@DarrenWatts82) reported from Surrey, British Columbia

    @TELUS hi, wondering if someone from customer services can pm me. Interested in adding internet with my optik tv. Internet is currently with Shaw.

  • FreakyFelicia
    F3L!C!A S!LVA (@FreakyFelicia) reported from New Westminster, British Columbia

    After months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library

  • danudey
    Daniel Fox (@danudey) reported from Mount Pleasant, British Columbia

    @MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.

  • Shamindiamonds
    Shahraz Kassam (@Shamindiamonds) reported from Burnaby, British Columbia

    25 hours without internet, tv or home phone! Come on @TELUS you need to improve your repair service. Can’t leave your customers in the dark for so long. Our whole neighborhood is without service since 10:30pm Wednesday night.

  • caster_sandra
    Caster Sandra (@caster_sandra) reported from Surrey, British Columbia

    @JustinTrudeau @TELUS ok got signal

  • AmyMaree90
    Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    Wtf is up with my internet @TELUS

  • stuball6251
    Stuart Dickson (@stuball6251) reported from New Westminster, British Columbia

    @MelissaLMRogers @jstweedie Post a sign ShiftWorker Absolutely No Canvassing or Solicitation Used to work shift work, if some one ignored sign it was sometimes worth it to give them hell (and see who/what they were hawking) Telus and Shaw cable salesmen were the worst.

  • RichardsonYVR
    ChristopheRichardson (@RichardsonYVR) reported from Vancouver, British Columbia

    Crazy ... Nonsensical ... arrived for non-life threatening but ‘E’ medical appointment referral AND @TELUS is DOWN ( again ) ... chaos ... interesting how we take technology for granted ...

  • jsney20
    The Real Thanksgiving was Last Month (@jsney20) reported from Burnaby, British Columbia

    Telus is bad. Please follow me for more Canadian Telecom info

  • Life_is_2_Long
    Tee (@Life_is_2_Long) reported from Delta, British Columbia

    @stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • TechnoMistress
    Lisa Lacey Liscoumb (she/her) 🇨🇦 (@TechnoMistress) reported

    Wow, @ADT alarm service sucks since @TELUS took over. 2+hours on hold trying to get through to someone, and then the first technician they can get out (just to change a freaking battery) is next Friday. Never had this problem before.

  • renslip6_6
    Kerry Flese (@renslip6_6) reported

    @TELUSsupport On the 2nd call was told the shipping order was never sent, so bill would be corrected and devices sent out. Over a week later, still have not seen a device or heard from an installer. I cannot be on hold for another hour, can Telus please call or email me?

  • hyperconvexity
    🔥 (@hyperconvexity) reported

    @TELUSsupport @TELUS Hi - SMS messages are arriving very delayed and only intermittently to my phone. Yesterday, I received them in bulk since Saturday; this morning I sent myself a test SMS and it took >10min to arrive. Can you guys fix this somehow? :(

  • sgtbeans5550
    Steve Hoyland (@sgtbeans5550) reported

    @TheBarrettTeam1 @AnthonyLacavera I was with bell for over 30 years they didn't care that I was canceling went to Telus not one problem yet and cheaper

  • LandmanMarky
    Mark Innes (@LandmanMarky) reported

    @AnthonyLacavera Carriers have saved piles of $ over the years (telus and bell network sharing plus big decreases in carrier workforce) and that hasn’t translated to lower user costs. Combining companies won’t help end users. Carriers all about lowering their costs and increasing their profits.

  • starkinly
    Sara (@starkinly) reported

    @extremeXmetal Where I am it’s literally only service for Bell or Rogers. If you’re on another network, you’re struggling to get bars. A guy came to fix the tractor and couldn’t get enough signal to call his shop, he’s on Telus. It sucks!! I hate the big 3.

  • cyrillopezyahoo
    Cyril (@cyrillopezyahoo) reported

    @TELUS OMG can’t believe Telus’ trickery. Says one can suspend service for vacation. I think so friendly . Almost done when agent says some conditions….” any offers and promotions will not be renewed “ WTF Strong arm tactics not on public site. Wow. Future is NOT friendly.

  • shananaparton
    yallternative (@shananaparton) reported

    After waiting forever in a line at a @TELUS store to cancel my services I've been unhappy with, I find out their staff can't cancel services in store anymore and am now wasting my time again to speak to an agent over the phone. So happy I switched. Crazy!

  • sunsetsalu
    salu (@sunsetsalu) reported

    @s0phrosyne__ @TELUS Cancel your plan, you'll get a call back in a few days with a fire retention offer lol

  • MJEGames
    MJEGames (@MJEGames) reported

    @EricThe72645196 So we have actually at least started to address this issue: but You have to start realizing Bell/Rogers/Telus is telecommunications and not broadcasters. Though Bell media arguably does dabble in both.