Telus outages and service status in New Westminster, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 6 outage signals in the last 24 hours around New Westminster, including 6 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- The most recent signal from this area was received Apr 23, 12:40 PM EDT.
- Internet (54%)
- Wi-fi (18%)
- Phone (14%)
- Total Blackout (8%)
- TV (5%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 23: Problems at Telus
Telus is having issues since 10:20 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near New Westminster, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, Vancouver, Richmond, New Westminster, North Vancouver, Coquitlam, Burnaby, Coquitlam, and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
|
Internet | 3 hours ago |
|
Vancouver
|
Wi-fi | 6 hours ago |
|
Vancouver
|
Total Blackout | 16 hours ago |
|
Vancouver
|
Total Blackout | 16 hours ago |
|
Vancouver
|
Internet | 16 hours ago |
|
Vancouver
|
Internet | 20 hours ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@keithbaldrey If youve ever had to deal with @Telus you’d know this fiasco is par for the course. On a good day Telus is in a tight battle for one of the worst customer service, unresponsive, bureaucratic co’s in the country, on a bad day you get what happened.
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Sue🇨🇦 😎🍺 (@SuzieCanuck) reported from Vancouver, British Columbia@lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.
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C.R. Martel, Esq. (@PickledGingerBC) reported from Coquitlam, British Columbia@CALCocoReads You should still have 911 access... phones are designed to hop on to any network it can pick up to place an emergency call, even if you have no SIM card... just means that Rogers/Fido customers would hop in to Telus/Bell to make the call.
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Prairie Paul (@PaulDoroshenko) reported from Vancouver, British ColumbiaI’m trying to contact @Telus business. Their website has no contact number. Took me 10 minutes and I found it on another site. I will do everything possible not to deal with @telus or Shaw. Imagine if you had a service interruption? Can’t call them? Ridiculous.
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Andrew Ferguson (@warandpeace) reported from Vancouver, British Columbia@MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯
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Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported from West End, British ColumbiaHi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!
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Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia@TedNesNA @TELUS @TELUSBusiness I overpaid on my dad’s account after he died. They’ve never refunded it.
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Jim Gordon (@jimgordontv) reported from Vancouver, British ColumbiaHey @TELUS about to make my 3rd call in 3 weeks to @TELUSsupport about Optik/PVR problems! #telus
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SGC Dream a little. Dream a lot. (@SamGorC) reported from Vancouver, British ColumbiaI swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.
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Paul Barraclough (@paul_wb_wtf) reported from Delta, British ColumbiaHey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.
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Gustavo Lin | 林偉綸 (@Gusslin) reported from Vancouver, British ColumbiaStill habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.
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johnny V. (@punkrokk65) reported from Vancouver, British Columbia@TELUSsupport Was on hold for the ‘next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be ‘up’ to an hour)… guess they work on a different time clock then most.
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VWbugNuT (@Ryansisson7) reported from Pitt Meadows, British Columbia@TELUS The call-back service doesn't even call my phone it goes directly to my voicemail. What can you do about this disservice to your customers who can only wait on hold an hour to speak with a representative?
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Mat Thomas (@EmptyUK) reported from Vancouver, British ColumbiaThe inane @TELUS 1.5% credit card bill charge is just another gouge. I pay them so much money already; it’s time to look elsewhere. Also, my actual cell phone coverage is pretty terrible even in my apartment. #CashGrab
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Don Hoglund (@randomdh) reported from Surrey, British ColumbiaTelus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help
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feels like Groundhog Day (@sliver9754) reported from North Vancouver, British Columbia@TELUSsupport @pattibacchus Telus is brutal! They convinced us that their service was better so we went to them after many happy years with Shaw, then instantly had issues they wouldn’t resolve and now we are stuck with them unless we pay 3 years of penalties! Counting the months to go back to @support_shaw
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Miles (@mobius84) reported from Surrey, British Columbia@TELUSsupport @TELUS do you support the Google Pixel 6 on 5G+ (5G 3500 MHz) yet? I can't get a straight answer from tech support.
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Jen Robbins (@jenxrobbins) reported from Surrey, British Columbia@TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Vancity (@Justconstantwon) reported@TELUSsupport My smart wifi hub that was sent out to replace my existing modem after I've upgraded to the gigabit service was sent using incomplete address information and Fedex is saying only Telus can change it. Quite disappointed in the Home internet upgrade process.
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Peter Skinner (@RogueNerdOne) reported@nath_beauregard @Bell I've been with Telus for decades with my internet, and not once has the bill gone up but the speed of the service did. When I started I was paying $99/month for 1.5Mbit DSL service and now I'm still paying $99/month for 3000Mbit up/down. Just look periodically at their plans.
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Granny Agnus Smith (@TigerKenny2) reported@TELUS why are your phones not working
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Alan (@Alan13105453) reportedNote this part: "same-size Telus SIM card". Received another CPO iPhone (Same model) after a time-wasting replacement process. Issue should NEVER have happened. Point stands: Telus CPO program is not at all guaranteed.
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Geronimo Gonzalez (@NManure30932) reported@DailyHiveVan FUGLY! tear down that communist era Telus building across the street for ***** sake! The place is empty
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MRD (@MRD87694463) reported@VanIsleInvestor Telus cut 500M in maintenance and network build to buy back shares. The problems they need to resolve won't be fixed, and shares are still worth less. Telus is focused on the current quarter, and screws itself over for the long term. The future is friendly, but today isn't.
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Canadian❤️ (@SoNaCanada) reported@TELUSsupport @TELUS @TELUS Loyal for 15 years. Finally got a callback—agent had a child crying nearby, then hung up and never called back. This is not acceptable. Escalate to a manager or retention team or I will consider switching.
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Steve Pollard (@Steve_Pollard) reported@TELUS I’ve sorted it now cost me time and gas money to pick it up and another hour on the phone! That’s money down the drain
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Jaye R. Walter MBA, CFP, CIM, TEP, FMA, FCSI (@JayeWalter) reported@VanIsleInvestor Bell has endured similar issues, and cut the sacred dividend. Odds are Telus will. Management has stated deleveraging is a priority. Value trap, or invest in the turnaround ?
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Steffi Radford (@SteffiRadford) reported@ScottRCarpenter Wait till the crash and it’ll be a cheap buy lol right now many businesses are down to pre 2015 pricing. I’ve been watching Telus and Capreit because they have high dividends and are super cheap right now. Lots of Canadian stocks right now are skyrocketing which usually happens before a correction.