Telus

Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in New Westminster, Metro Vancouver Regional District, British Columbia 02/26/2026 11:05

February 26: Problems at Telus

Telus is having issues since 08:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (29%)

    Phone (29%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (6%)

    TV (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, Vancouver, Richmond, Coquitlam, North Vancouver, Burnaby, Langley, Port Moody and Coquitlam.

Loading map, please wait...
City Problem Type Report Time
CanadaSurrey E-mail
CanadaVancouver TV
CanadaVancouver Internet
CanadaVancouver TV
CanadaVancouver Total Blackout
CanadaVancouver Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • Margieville Margieville (@Margieville) reported from Burnaby, British Columbia

    I'm in the 2nd day, heading into the 3rd with no email service which means all the documents I need & memories which are being shared with me for this weekend's race aren't accessible. You're one of the largest telecom companies @TELUS get your crap together and fix this!

  • RSine57 Ron Sine (@RSine57) reported from Burnaby, British Columbia

    @TELUSsupport still 36 and still counting hours with no email. No answers as to why either. Poor job for everyone associated with #TELUS Do Better

  • jimgordontv Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    @TELUSsupport Im a 25 year #telus customer and have everything with you guys. This ongoing outage problem on a work day is inexcusable!! You've cost me a day's wages!!!

  • gh0stflesh Slurms MacKenzie (@gh0stflesh) reported from Coquitlam, British Columbia

    Telus pls come fix our internet I haven't been able to take my Spanish lessons in a full week and the duolingo owl is trying to kill me

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @pacificbird @TELUSsupport Yeah been getting those too. Email is very sporadic. What might not send right away, ends up going a couple of minutes later. I checked the outage page and Telus is still experiencing issues. Supposed to be resolved sometime around 1 P.M. PST.

  • galleryss Shawn Sviridov (@galleryss) reported from Vancouver, British Columbia

    @AllyBertamini @BarbSchmidt4 @TELUSsupport @DebraPurdyKong - As someone who works in related technology field, I can imagine Telus is putting a momentous effort in. These failures can be so complex that restoration can take longer than even the IT techs expected. Telus for sure working hard with no sleep on this issue.👍

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Email down and out in Vancouver.....again. Thanks for nothing #Telus.

  • jodyvance Jody Vance (@jodyvance) reported from Vancouver, British Columbia

    @rxstephanie @Yankoster @TELUSsupport @TELUS I will give them a chance to fix what's happened. Having my bill jump by $20 a month, without reason, is sketchy.

  • j_holtslander Jay Holtslander (@j_holtslander) reported from Vancouver, British Columbia

    @chrisonhismac I despise Telus as a service provider so I’ll stick to Rogers even with the lesser coverage.

  • jimgordontv Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    @TELUSsupport I am 2 hours from "Outage Day 3" here in Vancouver, emails coming in, brief windows of being able to reply. For the 4th time in the last 24 hours, please update!!! #telus

  • SbonnerABV SbonnerABV (@SbonnerABV) reported from Vancouver, British Columbia

    I’ve had TELUS at my condo in Gastown for over 20 years. Way better service and 4K services. Waiting for them to arrive in Yaletown to switch over.

  • jimgordontv Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    @TELUSsupport This has been a disgraceful (and for me, expensive), technical episode #telus and as a 25 year loyal customer who has cell, home phone, internet and tv with you, I will be looking at whether I continue with you!!

  • MeowjinBoo River B^#!$ Meowjin (@MeowjinBoo) reported from Vancouver, British Columbia

    @smashforwarddoc @TELUS @STORYHIVE Oh damn the project won. Grats!

  • RajeshPrashar Rajesh Prashar (@RajeshPrashar) reported from Coquitlam, British Columbia

    @TELUSsupport I got email telling me that I could use Telus Home Phone app. When tried to log in to app I got message that the service was not available in my area.

  • banger19 Michelle Bancroft (@banger19) reported from Vancouver, British Columbia

    @TELUSsupport Any word on when this outage will be resolved. Difficult to conduct business and connect with people without email. #telus #compensation

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @TransLink The problem here is that Shaw, at best, is free for 1/2 hour if you’re not one of their customers. Telus (what’s in Metro Vancouver taxis) would’ve been better. That’s actually free.

  • Westjet007 Jennifer West (@Westjet007) reported from Vancouver, British Columbia

    I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

  • Margieville Margieville (@Margieville) reported from Burnaby, British Columbia

    Over the past couple of days I've experienced the best & worst of customer service & support. @lululemon has killed it yet again with their planning for @SeaWheeze - great customer support. My experiece with my @telus webmail & @TELUSsupport has been quite the opposite.

  • DarrenWatts82 Darren Watts (@DarrenWatts82) reported from Surrey, British Columbia

    @TELUS hi, wondering if someone from customer services can pm me. Interested in adding internet with my optik tv. Internet is currently with Shaw.

  • StevenINK Steven Schelling (@StevenINK) reported from Vancouver, British Columbia

    @gazzer49 @TELUSsupport @TELUS I’ve given up, Gary. Moving to a Gmail server and maybe changing my home service.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • jandjsalmon Jandy Salmon (she/her) (@jandjsalmon) reported

    Hey @TELUS - your Customer Service is atrocious. Been trying to move our service to our new house and have been on hold for over FOUR HOURS. Any chance of retaining us as a customer is completely gone. #SwitchingToShaw (@shawinfo got us all hooked up during the 4hr wait with you)

  • SCUBADubois SCUBADubois (@SCUBADubois) reported

    Update… I ended up speaking with a very helpful @TELUS customer loyalty team member named, Charmaine, and she totally took care of me. Of course, I was on hold for 40 minutes - twice - before I actually got through. But in the end it all worked out.

  • jfmezei Jean-François Mezei (@jfmezei) reported

    @CompBureau Having said that, despite the misleading “unlimited” claim, it is very compelling to see the “bundle” reduce the price from the “incumbent” pricing of $85 down to $25 for 25GB. And if someone moves from Shaw to Telus for wireline, their mobile price will go way up.

  • JaffeKaali Kaali Jaffe (@JaffeKaali) reported

    @Mintmobile Canadian here. Telus charges me $9 a day to use my phone in the states. I got a free e-sim online with mint and a 3 month plan for $45. Unlimited texting, calling within US and to 🇨🇦 & 🇲🇽, unlimited data while I’m in the states. Great service everywhere I’ve gone in the US.

  • JETTAEXECLINE 𝐈𝐍𝐓𝐄𝐑𝐍𝐄𝐓𝐅𝐑𝐈𝐄𝐍𝐃™ (@JETTAEXECLINE) reported

    so this works 100% but your phone provider may not recognize the device and thus the activation step will fail. in my case telus refuses to recognize the idea of an iphone 5 running iOS 8.4.1 in 2022 so it's back to 10.x =(

  • sexmuffin23 jeremy ferriere (@sexmuffin23) reported

    Fxcking sick of rogers. They are charging more yet my cell service is still **** and my data network is still dogshit. They are just charging more cause they can. Maybe virgin or telus wants my business. Hell I will take a smaller company over scumbags like rogers... @Rogers

  • fender250 Sean (@fender250) reported

    @TELUSsupport Home phone/internet/TV all down at my house this morning. Tried to report the outage on the Telus website but the chat is down too. What gives?

  • ominouswhew OminousWhooosh (@ominouswhew) reported

    Hey @TELUSsupport @TELUS I have been on calls with you for 1hr+ with no resolution. How can I escalate and resolve my issue?

  • dgct2 DG 💛🖤 #TheFBIs Have Been Renewed (@dgct2) reported

    @Telus Clean up your damn phone lines. Just got multiple scammer calls from people using your network.

  • wildeyedprophet wildeyed 😷☮ (@wildeyedprophet) reported

    @answerallman @pgoodfellow "Dix said the issue was not with Telus, ...." Yes, it is, though not only with Telus.