Telus outages and service status in New Westminster, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around New Westminster, including 0 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Jun 16, 11:15 PM EDT.
- Internet (54%)
- Total Blackout (15%)
- Wi-fi (12%)
- E-mail (10%)
- Phone (7%)
- TV (2%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 19: Problems at Telus
Telus is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near New Westminster, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, Vancouver, North Vancouver, Burnaby, New Westminster, Richmond, and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
|
Internet | 2 days ago |
|
Vancouver
|
3 days ago | |
|
Surrey
|
Internet | 4 days ago |
|
Surrey
|
Internet | 7 days ago |
|
North Vancouver
|
Internet | 7 days ago |
|
Vancouver
|
Wi-fi | 10 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.
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Cam Cavers (@camcavers) reported from Vancouver, British Columbia@YVRHousing We’re going back one day/week next month (I’m contracting at TELUS) and it’ll go up to 2-3 days eventually but that’s a huge change. I turned down a job with this same team in 2019 because they wanted people in the office 5 days/week then.
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Asim Maple (@asim_maple) reported from Surrey, British Columbia@TELUS @TELUSsupport what's the best contact to call to cancel the new telus tv connection I took couple of days back. Never experienced such worst slowest service ever
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Gaurav Sharma (@GauravS19496069) reported from Surrey, British Columbia@Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating
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miranda hudson (@_hudsonny) reported from Vancouver, British ColumbiaWho is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.
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Scott M. (@apukwa) reported from Coquitlam, British ColumbiaNext stage of working with @Telus: 1) phone call, told to go to store 2) store says they can't help me but they can sell be a SIM card, call this number 3) called that number, told they can only fill out a form for things to be activated in 5 days, my SIM is useless
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Langley (@Test123Do) reported from Vancouver, British Columbia@TELUSsupport @TELUS #customersupport Is Telus shutdown? There is no customer rep to pick up customers calls to get cell phone support. My God! I disconnected phone after 2 hours
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Juancho (@jchoisea) reported from Coquitlam, British ColumbiaWatching Elvis in Telus and... the ******* box shoot down! It is a shity service right here!!
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Ciara Hempseed (@CiaraHempseed) reported from Vancouver, British ColumbiaI’m just far too exhausted. I’ve exhausted every option other than going to Er st Paul’s And it’s just blah The doctor on Telus health app felt all bad last night
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Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
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HODLouly (@Maria_here) reported from Burnaby, British Columbia@theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@keithbaldrey If youve ever had to deal with @Telus you’d know this fiasco is par for the course. On a good day Telus is in a tight battle for one of the worst customer service, unresponsive, bureaucratic co’s in the country, on a bad day you get what happened.
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Lori Foster (@hornscallywag) reported from West End, British Columbia**** Telus money grubbing ********!!!!
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Erica Young (@ericapomme) reported from Surrey, British Columbia@TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.
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C.R. Martel, Esq. (@PickledGingerBC) reported from Coquitlam, British Columbia@CALCocoReads You should still have 911 access... phones are designed to hop on to any network it can pick up to place an emergency call, even if you have no SIM card... just means that Rogers/Fido customers would hop in to Telus/Bell to make the call.
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Patty Friesen (@FriesenPatty) reported from Richmond, British Columbia@RogersHelps Please piggyback your service to Bell or Telus STAT!
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Kiefer Abram (@kikithekrakra99) reported from Surrey, British Columbia@BuNdOAVFC @RogersHelps Hey dude... Am switching to telus... Was getting 200-250mbps down on a Saturday night back in February or March ish.... Even better on Sunday nights like 400mbps now this.... Only 50 down... On an medal 200 ft cell tower with rogers/telus etc on it with in 15 ft of direct line1/2
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Vic Wozniak (@vicwozniak) reported from Surrey, British Columbia@TELUSsupport Telus internet service has been flaky for several weeks now. Wifi connections dropping frequently where signal is “strong”. Surrey 185 street
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SGC Dream a little. Dream a lot. (@SamGorC) reported from Vancouver, British ColumbiaI swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Mason 🇨🇦🇺🇦 (@garymasonglobe) reportedHi @TELUS I am happy to report that someone from your team called and we sorted the problem out over the phone with the help of a video link. Fingers crossed, issue resolved.
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QuikInsightz (@QuikInsightz) reported🚨 #BREAKING: $ASTS Successfully Launched BlueBirds 8, 9, and 10, Completing Its First Multi-Satellite Launch Since April's Setback. What happened: ➜ AST SpaceMobile confirmed the successful launch of BlueBirds 8, 9, and 10 at 2:39 a.m. EDT on June 17, 2026. ➜ The satellites were launched aboard a SpaceX Falcon 9 rocket from Cape Canaveral Space Force Station. ➜ This marks the company's first successful stacked multi-satellite launch since April's mission setback. ➜ Each BlueBird satellite carries a phased array antenna measuring approximately 2,400 square feet, which AST SpaceMobile says is the largest commercial communications array ever deployed in low Earth orbit. ➜ The satellites are designed to connect directly to standard, unmodified smartphones without requiring any special hardware. ➜ AST SpaceMobile says the new satellites are capable of delivering peak download speeds of nearly 200 Mbps for voice, broadband data, and video services. ➜ That is nearly double the company's previously demonstrated peak speed of 98.9 Mbps achieved by its earlier Block 1 satellites. What comes next: ➜ CEO Abel Avellan said BlueBirds 11, 12, and 13 will ship shortly ahead of the company's next launch. ➜ He also said next-generation satellites through BlueBird 37 are already in active production and assembly. ➜ Avellan said, "This first stacked launch is just the beginning. Our focus is firmly on execution: scaling launch cadence, manufacturing, and preparing for commercial service." ➜ Speaking about the mission, he added: "BlueBirds 8, 9, and 10 represent the continued execution of a vision once considered impossible: space-based cellular broadband to everyone, everywhere." The scale behind the company: ➜ AST SpaceMobile says it now operates more than 500,000 square feet of manufacturing and operations facilities worldwide. ➜ The company says it employs more than 2,250 people and has a portfolio of more than 3,900 patents and pending patent claims. ➜ AST SpaceMobile also says it has agreements with nearly 60 mobile network operators representing more than 3 billion subscribers worldwide. ➜ Its strategic partners include $T, $VZ, Vodafone, Rakuten, Google, Bell, Telus, stc Group, and American Tower. ➜ The company plans to initially activate commercial service in the United States, Canada, Europe, Saudi Arabia, and Japan, while also supporting U.S. government programs.
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Dr Bud Prizeman (@RobertMutis1) reported@jabo_vancouver @TELUS I had picture but no sound. Had to reboot digital box to fix. Happened at the very start of the Cda-BHG game.
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Suleiman Damji (@SullyCanuck87) reported@AnneGreig15 @jodyvance @TELUS I am with Rogers/Shaw I never had a problem with them
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ByTheSea (@ChicomVassalCan) reported@sarobertson_ Beaker was never the sharpest tool in the drawer. These days he’s leading @TELUS DOWN THE DRAIN @
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NoWayNoHow (@NoWayNoHow7) reported@JonFraserTF @TELUS None of em are any better I'm afraid. I dare anyone not signing up for a new account, to get service outta any of them in less than a couple hours on hold.
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D A M A N I🤎🦅 (@0xdamani) reportedYou know im still perplexed, puzzled and tend to wonder how people survive in economy and state of Nigeria with N150k as salary.. worst as even a family man/woman. Some even dey earn 40k/month o💔 Meanwhile, UK telus is up too.. send DMs I'm activeee!!🔥🔥
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Temple 8 Research (@Temple_Eight) reportedI hope the $ASTS boys like dilution because you're going to need a lot of it to fund your ambitions. While ASTS has a small lead on broadband connectivity their real advantage is spectrum access via carrier exclusivity and they've locked up nearly 60 mobile network operator partners covering over 3 billion subscribers AT&T, Verizon, Vodafone, Rakuten, Telus, Bell, etc. SpaceX operates more than 9,000 satellites around 60% of everything in orbit. ASTS has roughly 9 including recent launches, and is trying to accelerate to about one launch a month to hit 2026 targets. Analysts are skeptical it can sustain this. Each BlueBird Block 2 is a 6,100 kg spacecraft, far more complex and expensive per unit than a Starlink satellite and AST can't launch anything close to the pace of Musk. SpaceX owns the rockets while ASTS has to buy rides on Falcon 9, New Glenn, etc. SpaceX's hardware iteration speed is, as one analysis put it, a real and durable advantage, and if their next gen satellites deliver on data performance, the competitive gap narrows while the constellation scale gap stays insurmountable. SpaceX already took the biggest carrier prize in the US being T-Mobile. So the carrier moat cuts both ways. SpaceX obviously has access to vast capital after IPO, with Starlink generating ~$10.4 billion of revenue in 2025. ASTS is pre-real-revenue at scale ($70.9 million in 2025) and funding itself with convertible debt and dilution. Do the bulls have an answer to this?
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Duke of Football (@_paulrai) reported@jodyvance @TELUS Absolutely abysmal signal for today’s game
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PsudoMike 🇨🇦 (@PsudoMike) reported@KerrGordon Not typically — SIM cards are separate from the device. The phone connects to the network via the SIM (or eSIM). Telus framing it as hardware doesn't change that it's a mandatory access fee.