Telus outages and service status in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, Langley, New Westminster, Vancouver, North Vancouver, Richmond, Coquitlam, Burnaby, Coquitlam, and Pitt Meadows.

City	Problem Type	Report Time
Surrey	Internet	5 hours ago
Langley	Phone	5 hours ago
Langley	Internet	19 hours ago
Surrey	Internet	2 days ago
Surrey	Internet	2 days ago
New Westminster	Phone	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Jim Gordon (@jimgordontv) reported 8 seconds ago from Vancouver, British Columbia

  Hey @TELUS about to make my 3rd call in 3 weeks to @TELUSsupport about Optik/PVR problems! #telus

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 8 seconds ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  Jana Angela Neria (@jamneria) reported 2 minutes ago from Vancouver, British Columbia

  @FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.

• 
  Erica Young (@ericapomme) reported 7 minutes ago from Surrey, British Columbia

  @TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.

• 
  BdblE (@MsYouDoYou) reported 9 minutes ago from Burnaby, British Columbia

  Every week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.

• 
  RitchWorld (@RitchWorld) reported 9 minutes ago from New Westminster, British Columbia

  Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

• 
  mama bear (@trackwanderer) reported 13 minutes ago from Vancouver, British Columbia

  So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.

• 
  Diane S. Baker (@dianesbaker1) reported 14 minutes ago from Vancouver, British Columbia

  @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

• 
  ****&Span1745 (@cleanrag) reported 16 minutes ago from Vancouver, British Columbia

  @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

• 
  Karla كارلا جبيلي (she/her) (@asianhabibti) reported 28 minutes ago from Vancouver, British Columbia

  Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

• 
  Peter Meiszner (@PeterMeiszner) reported 31 minutes ago from Vancouver, British Columbia

  Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

• 
  Dharni D (@dharnid) reported 33 minutes ago from Surrey, British Columbia

  @TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)

• 
  Cam Cavers (@camcavers) reported 38 minutes ago from Vancouver, British Columbia

  @wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…

• 
  BdblE (@MsYouDoYou) reported 45 minutes ago from Burnaby, British Columbia

  Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 46 minutes ago from Vancouver, British Columbia

  Still having issues with @TELUS wireless

• 
  Ross Derewianko (@PingRD) reported 52 minutes ago from Vancouver, British Columbia

  So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...

• 
  Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported 52 minutes ago from West End, British Columbia

  Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!

• 
  Antman 🐜🐜 (@ntman__) reported 52 minutes ago from Burnaby, British Columbia

  @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

• 
  Kim (@LuvKimber) reported 53 minutes ago from Surrey, British Columbia

  So after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 58 minutes ago from Vancouver, British Columbia

  Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sarvee Moosavi MD, FRCPC (@drsarveemoosavi) reported 6 minutes ago

  WTH @TELUS @TELUSsupport I can’t call my patients, because I have no service! How am I supposed to carry through my day if I can’t call my patients?

• 
  EBCArtWork - Maybe Commissions? (@EBCArtWork) reported 6 minutes ago

  Huh. Looks like a lot of Telus customers are having a 'service/data was turned off by your operator' message. I also can't log into my Telus account right now. Yo, @TELUS, s'going on?

• 
  Drey (@DreyDreydesigns) reported 7 minutes ago

  Hey @TELUS The smart hub is no longer worth anything. Service is throttled, unreliable and need to upgrade! #starlink is where I’m going.

• 
  Kristy S (@undomesticgirl) reported 10 minutes ago

  @TELUS is mobility service down in central Alberta? I have no service and neither does my husband.

• 
  Cate Eales ☕ (@catester) reported 11 minutes ago

  @TELUS No voice service on my cellphone in #kelowna, and can't login to My Telus. Is there an known outage?

• 
  CCP🤮 (@SARSCOV02) reported 11 minutes ago

  @TELUS I have no mobility service on my cellphone. Can’t make calls and work. You have to pay my mobile bill now…

• 
  Kaka 🇨🇦 (@depoisdacurva) reported 13 minutes ago

  @notthatkristen @TELUS Yep. No service right now on my mobile

• 
  Jodie Emery (@JodieEmery) reported 14 minutes ago

  @downdetectorca Cell service signal disappeared and my phone is “Searching” with no success for my Telus connection. My Telus home Wi-Fi is working though.

• 
  Netkid (@netkid23) reported 18 minutes ago

  @EBCArtWork @TELUS Bell network too. Must be widespread

• 
  Joe Martin (@jamthefed) reported 18 minutes ago

  @notthatkristen @TELUS Yep just looked it up and there seems to be a network wide issue. Unless it's just our phones lol