Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near New Westminster, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Richmond, Coquitlam, Langley, Burnaby, Coquitlam, New Westminster, and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
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Total Blackout | 20 hours ago |
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Internet | 22 hours ago |
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Internet | 1 day ago |
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Phone | 2 days ago |
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Internet | 2 days ago |
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Wi-fi | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@toddnickel @TELUS @TELUSsupport Lemme know where you go because if it’s Shaw you’ll have the same issues so then what? I find it so odd that Telus’ solution is for you to find an independent 3rd party they can’t recommend to come in and fix their crap work that you’ll pay for.
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Bernadette Keenan (@BernadetteNTF) reported from Surrey, British Columbia@malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus
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jimmynighttime (@jimmynighttime) reported from Surrey, British Columbia@TELUSsupport Spent over an hour on hold to be unknowingly kicked over to an answering machine? I spend so much$$ with TELUS, why is service so hard to get?
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Lexa Hobenshield (@LexaHobenshield) reported from Anmore, British Columbia@TELUS you need to do better! I watch on average one movie per year... it continues to freeze intermittently. To contact you for support (and wait for a response) is something I don’t have time for. I expect more for what I spend with you! #dobetter #customerservicematters
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Curtis Wiebe (@DivisionW) reported from Surrey, British Columbia@TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?
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trevor (@vancitytrevor) reported from New Westminster, British Columbia@TELUSsupport Lol u reply 24hrs later wow. Thats horrible @TELUS
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Jamie Billingham (@jamiebillingham) reported from Surrey, British ColumbiaSo @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaSo @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.
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Brad Veinot (@VanCityVeinot) reported from Vancouver, British ColumbiaShout to @TELUS for having the worst ******* internet service in BC for playing @Xbox online. #MovingToShaw
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Chad Rissanen (@chadrissanen) reported from Surrey, British Columbia@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus
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Captain Tom E. Foote (@captainfoote) reported from Surrey, British ColumbiaFor 8 business days - I have had the worst customer experience with @TELUS and @TELUSsupport - Anyone win yet?
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James Young (@jamespatyoung) reported from North Vancouver, British Columbia@dkeeping They do. But I find the 4K lags a lot on my Telus box. Moving to a new house and hoping the tech can help me out
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Jennifer Duholke (@JDNovel) reported from North Vancouver, British Columbia@TELUS Our TV signal here in North Van keeps dropping-been like this for two days. What’s up Telus? @NorthVanRT
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Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia@rhythmteacher I’m with Telus for everything. Bundles. Service is ridiculous these days though. No matter what time of day o call in (odd time when I need to) on hold for an hour. Who the f**k has time and patience for that?
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🎙Sikadime🔈 (@Sikadime) reported from Coquitlam, British Columbia@CraveHelp @CraveCanada It’s not in regards to On Demand... do you even read what I wrote or look at the picture. Wow...ok I’ll be cancelling my Crave service. I’m a Telus technician as well so I know how Optik tv works. Your app is a mess.
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Martin van den Hemel (@MartinvandenH) reported from Richmond, British ColumbiaHey @CBC! What’s the problem with your audio? Audio dropped in and out on Telus Optik TV Channel 800 and Telus Optik TV Channel 3, this morning/afternoon/evening which ruined my recording of @BBC #WaroftheWorlds
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Roland van Kaauwen (@DaddyR69) reported from Surrey, British Columbia@ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2
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Phil Whelan 😷🇨🇦🦕🚀 (@philwhln) reported from Vancouver, British Columbia@nbennett_biv @CraveTVHelp @AppleTV I had a lot of issues through Telus too. Directly through Crave is the only thing that consistently worked for me.
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Grant Bowen (@bow_en_arrow) reported from North Vancouver, British Columbia@TELUSsupport we moved our cellular service from Telus to Koodo. Now we have a credit balance with Telus. How do we get that balance refunded?
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Chris Falskow (@falskow) reported from Delta, British Columbia@TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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David Niven (@nivende2) reported@JulieRohrYEG @Shaybeerta @ShawInfo I have had problems when a neighbour is on the same Shaw or Telus channel as my router. Shaw would know how to fix that remotely by accessing your router .
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Mark Squires (@squidthunder) reported@Liam_LizardKing For mobile phone I'm using Public Mobile (they use Telus). Never heard much about xplorenet (I'm currently using Rogers for tv and internet)
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Lorne Guse (@lorneguse) reported@TELUSsupport We recently switched from @ShawInfo to Telus and we are having nothing but problems with our PVR. We've had to reboot the machine 8-10 times so far just to watch our shows. The last tech support agent that I spoke with treated me like a child. Can I get some support
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Oilers John 🇨🇦 ✈️ (@OilersJohn) reportedWhy is @telus so horrible at listing games on the guide on the NHL Centre Ice channels? @TELUSsupport
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Abby Langer Nutrition (@langernutrition) reportedHey @TELUS and @TELUSsupport - I have to bring my phone back and two different stores telling me I need to request a mailer to send it, two call centre operators told me there are no mailers, please get it together. Worst, most disorganized service ever.
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Parham Mehrgan (@ParhamMehrgan) reportedIs your DSL network having issues @TELUSsupport? Your reps don't give me a straight answer. My bonded connection has packet loss on the downstream, which is very noticeable on VOIP/video calls. Impossible to have a good quality call, regardless of being wired/wireless. #Telus
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Parham Mehrgan (@ParhamMehrgan) reported@kootscrutinizer Hi Greg, Just curious if you're experiencing any issues with video calls or VOIP, due to the throttling you mentioned? Nothing with my connection has changed, but I'm having similar issues. I asked the support reps, but they refused to give a straight answer. @TELUSsupport #Telus
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Kindra Mari (@KindraMari) reportedI have never been so pissed off with a service provider. 5 hours and counting (plus being hung up on once) for internet help. Sitting on hold again. Peace out @TELUS , I’ve had a lot of time to look at different providers today.
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Buster (@Major_Hutch) reported@koodo I received the utmost worst customer service from a Koodo/ @TELUS location now even 15 minutes ago. This young man was obnoxious, condescending, and outright rude to me. On top of that his mask was hanging below his nose.
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Andrew Julio (@andrewjulio) reported@atominable Telus man! I always hear internet issues with Shaw.