Telus

Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in New Westminster, Metro Vancouver Regional District, British Columbia 12/03/2025 14:20

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, Vancouver, Burnaby, Coquitlam, Richmond, North Vancouver, Port Coquitlam, Langley, New Westminster, Coquitlam and Pitt Meadows.

Loading map, please wait...
City Problem Type Report Time
CanadaSurrey Wi-fi
CanadaVancouver Internet
CanadaVancouver Internet
CanadaBurnaby Internet
CanadaVancouver Internet
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • DanMachholz Dan Machholz (@DanMachholz) reported from Surrey, British Columbia

    @ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…

  • EComm911_info E-Comm 9-1-1 (@EComm911_info) reported from Burnaby, British Columbia

    UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC

  • SamMurchison69 🇨🇦🇯🇵The Sam Murchison show🇺🇸🇨🇦 (@SamMurchison69) reported from Richmond, British Columbia

    @CIPSRT_ICRTSP Ask #Telus #bell #shaw if they would provide internet service to people who have no money for internet service at 8080 Anderson Rd Richmond BC. This is a necessity of life for some of the most vulnerable livi in extreme poverty. Please Bad Sam

  • camcavers Cam Cavers (@camcavers) reported from Vancouver, British Columbia

    @YVRHousing We’re going back one day/week next month (I’m contracting at TELUS) and it’ll go up to 2-3 days eventually but that’s a huge change. I turned down a job with this same team in 2019 because they wanted people in the office 5 days/week then.

  • EastvanTrev Trevor (@EastvanTrev) reported from Burnaby, British Columbia

    Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

  • vicwozniak Vic Wozniak (@vicwozniak) reported from Surrey, British Columbia

    @TELUSsupport Telus internet service has been flaky for several weeks now. Wifi connections dropping frequently where signal is “strong”. Surrey 185 street

  • camcavers Cam Cavers (@camcavers) reported from Vancouver, British Columbia

    @Atomos @Cinecraig Or Edmonton. I knew a guy there who was a network engineer at Telus and wore shorts on casual Friday EVERY week of the year, because his new boss once said “at least this shorts nonsense will end in winter” in earshot of the guy.

  • K_Somaratne kamil is still working on his summer *** (@K_Somaratne) reported from West End, British Columbia

    @sammymarie Also looking to switch! I was with Telus and my bill went from $65 to $145 after the two yr contract ended. I called them and maanged to get it down to $108 but going to call again and see if I can get it down lower

  • Brad604 Brad Atchison (@Brad604) reported from New Westminster, British Columbia

    Anyone else having Koodo/Telus issues right now?

  • pcryan5 Peter Ryan 🇨🇦🇺🇦 (@pcryan5) reported from Vancouver, British Columbia

    @AmyBeeman @TELUS @TELUSsupport I start by asking - “how do I transfer my phone/cable/whatever service to another vendor?” Watch the costs drop from there…

  • PaulDoroshenko Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    @FeralChristineB @TELUS Problem is @Telus is a scam. They are not transparent at all.

  • PaulDoroshenko Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    I’m trying to contact @Telus business. Their website has no contact number. Took me 10 minutes and I found it on another site. I will do everything possible not to deal with @telus or Shaw. Imagine if you had a service interruption? Can’t call them? Ridiculous.

  • PaulDoroshenko Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    @TedNesNA @TELUS @TELUSBusiness I overpaid on my dad’s account after he died. They’ve never refunded it.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Every week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.

  • jenxrobbins Jen Robbins (@jenxrobbins) reported from Surrey, British Columbia

    @TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available

  • lucasmastelaro Lucas Mastelaro (@lucasmastelaro) reported from Vancouver, British Columbia

    Can you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice

  • brandonweese89 Brandon Weese (@brandonweese89) reported from North Vancouver, British Columbia

    @TELUS suddenly no service for over 5 minutes. What’s the issue????

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus

  • RitchWorld RitchWorld (@RitchWorld) reported from New Westminster, British Columbia

    Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • tower_Guy 🗼TowerGuy🌲 (@tower_Guy) reported

    @mediamorphis @jfmezei @BenKlass Shaw purchased and invested in Freedom (most out west) because they needed a solid Shaw branded mobile service to compete with Telus. Shaw sold to Rogers because they don't have the same desire for a family legacy business. They presented whatever palatable reasons needed. 1/2

  • BenKlass Ben Klass (@BenKlass) reported

    @tower_Guy @jfmezei I know, and they do it poorly. On paper XCI seems not too bad and maybe for some people it works okay. But it is not in the market to compete with Bell Rogers and Telus it is mainly there to fill in gaps. Which it does poorly too in my experience.

  • NjH1416 NjH16 (@NjH1416) reported

    @TELUSsupport Trying to reactivate my account, My Telus app has me down as Unauthenticated User but when I log into Telus through a web browser it still recognizes me as the name and email used for the account. Would appreciate it if you can direct me to the support I need.

  • TuraEmanuela Dr. Emanuela Tura (@TuraEmanuela) reported

    @cbcnewsbc The BC govt allows Telus to charge ~$5000 yearly per patient to access family doctors. Why can I not charge a small fee to cover my overhead and start seeing patients now? Is the Health Act still valid in a state of emergency?

  • vladiator011 V (@vladiator011) reported

    Anyone else's #telus wifi slow today? Reset the router twice still painfully bad been down for 2h now #yyc

  • Christne1222 Christine (@Christne1222) reported

    @richardzussman And what would that help? Living in Nanaimo for 3 years and still not able to even get an appointment with a NP! Thanks to Telus Babylon I can see a doctor for the last 2+ years

  • MickMook86 Mick Mook (@MickMook86) reported

    @TELUS doing there part to help inflation along... 100% increase Starting May 2, the bill cycle cap of your Easy Roam® feature will be capped at $240 per bill cycle (previously capped at $120) while the intl fee will be capped at $300 (previously capped at $180) per bill cycle

  • donkeyrkong DK (@donkeyrkong) reported

    @TELUS @TELUSsupport @City_of_Airdrie Every day like clockwork, cell service is wildly slow and unreliable after lunch until late evening in Kings Heights area. Affects multiple Telus users and has been going on for months. What’s the deal?

  • hawes Stefan Hawes (@hawes) reported

    After two more missed appointments today, I finally gave on getting my services installed by @telus. So I switched over to @ShawInfo, who gave me a great deal. Funny thing is, I was perfectly happy with my @telus service, until the forced me to "upgrade".

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    NG9-11 Rogers files #CRTC intervention in support of Telus: "Rogers has serious concerns whether SILECs are NG9-1-1 service providers ... As a result, we agree with TELUS that TNC 2022-65 and other related proceedings should be suspended."