Telus

Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in New Westminster, Metro Vancouver Regional District, British Columbia 11/27/2025 18:50

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Richmond, Burnaby, North Vancouver, Port Coquitlam, Coquitlam, Langley, New Westminster, Coquitlam and Pitt Meadows.

Loading map, please wait...
City Problem Type Report Time
CanadaSurrey Internet
CanadaVancouver Internet
CanadaVancouver Wi-fi
CanadaSurrey Internet
CanadaVancouver Internet
CanadaRichmond Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • Kennethalush Kenneth A Lush (@Kennethalush) reported from Surrey, British Columbia

    @telus sent me my cable bill on Christmas morning. **** you Telus!

  • scuttlebuttdad Scott Stevens (@scuttlebuttdad) reported from Delta, British Columbia

    @telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.

  • AmyMaree90 Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    @timberFox1123 I'm with Telus and having the same issue. I can't even run a speed test with the Telus app cause the internet capability is apparently non-existent.

  • StockmanJim jim stockman (@StockmanJim) reported from Coquitlam, British Columbia

    @nconvey Same happened with me for Shaw yesterday. 1019 then call back saying #1. Waited an additional 38 minutes and then apologetic because couldn’t help. Going to see Telus today.

  • RedSealSam Samuel Armstrong (@RedSealSam) reported from North Vancouver, British Columbia

    @CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.

  • Life_is_2_Long Tee (@Life_is_2_Long) reported from Delta, British Columbia

    @stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating

  • jimgordontv Jim Gordon (@jimgordontv) reported from Surrey, British Columbia

    @TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!

  • acemacg Adam MacGillivray (@acemacg) reported from Surrey, British Columbia

    @SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.

  • Meanchef Jeanne (@Meanchef) reported from West End, British Columbia

    Good morning @TELUS , my friend is not much of a Twitter user but I really want to use this platform, to get some serious action on his mobile service. Why is it a loyal customer to you get treated like you guys don't care. This is the 3rd time he had to do with his billing.

  • HarenNt Haren (@HarenNt) reported from Vancouver, British Columbia

    “Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS

  • Meanchef Jeanne (@Meanchef) reported from West End, British Columbia

    I believe that there is someone in @TELUS @TELUSsupport that can help my inquiry. I don't think it's fair that you cut service on your paying customer and your system cannot process the glitch on your side.

  • bradley Bradley Smith (@bradley) reported from Kensington-Cedar Cottage, British Columbia

    @hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.

  • AmyMaree90 Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    Wtf is up with my internet @TELUS

  • Chris_Withers Chris Withers (@Chris_Withers) reported from Norgate, British Columbia

    @TheSpecialist4 @TELUS Pure value: Freedom. Highly dependent on whether the service in your area does or does not lick.

  • danudey Daniel Fox (@danudey) reported from Mount Pleasant, British Columbia

    @MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.

  • MrPaulMcAfee Paul McAfee (@MrPaulMcAfee) reported from Vancouver, British Columbia

    When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything

  • caster_sandra Caster Sandra (@caster_sandra) reported from Surrey, British Columbia

    @JustinTrudeau @TELUS ok got signal

  • jsney20 The Real Thanksgiving was Last Month (@jsney20) reported from Burnaby, British Columbia

    Telus is bad. Please follow me for more Canadian Telecom info

  • AmyMaree90 Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS

  • tompearc Tom Pearce (@tompearc) reported from Vancouver, British Columbia

    @TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • katysvalentine dwaigne 🍄 (@katysvalentine) reported

    @GTAmissions1 Yeah it was a lucky coincidence that happened! I still think Shaw is generally better than Telus but I just get these slowdowns occasionally and this time it’s really bad

  • UbhiHarminder Harminder Ubhi (@UbhiHarminder) reported

    @TELUSsupport I have unresolved issue with Telus. I was offered I phone 13 pro by Telus promotion Team but sent Samsung phone that I had never ordered. I returned that phone however my account is not closed yet and showing balance that I need to pay however I am using Telus.

  • howardalaw MediaPolicy.ca (@howardalaw) reported

    @Mark_Goldberg @CompBureau Much better to block every deal, force Shaw to stay in business and starve its network for capital and/or raise Freedom prices, and watch its customers flock to Rogers, Bell and Telus or the re-sellers. Adjust for sarcasm.

  • CroninCam Cam Cronin (@CroninCam) reported

    @TELUSsupport the home Telus Connect app has been down for a couple hours. Getting the ‘oops’ something went wrong lion. Need this to turn on the kid’s wifi. Might not end well for me.

  • BrendaB63153826 Brenda Brown- Dog Pound North. (@BrendaB63153826) reported

    @elonmusk Hey Elon your Canadian Star Link is **** this week. I can’t hardly run your Twitter with it !!!!!!!!!!! In fact I had to use Telus to Post this😡😡😡🐄

  • markroseman Mark Roseman (@markroseman) reported

    Company that does the billing software we use in my wife’s practice bought by WELL Health. Could be worse (bought by Telus), but still… ****. Unavoidable, but this ongoing industry consolidation is not likely a good thing for doctors or patients.

  • tiwari_shantanu #Shan# (@tiwari_shantanu) reported

    What a awful services from @TELUS @TELUSsupport business security , since 2 years i have alarm system and when i called them they do not find my account and i am paying since 2 year . Wow technical support have no clue . Was an hold for 1 hr . What if anythg hapn in bus

  • MissVolkov Saturnine (@MissVolkov) reported

    @TELUS I've been calling your lazy asses all morning only to be transferred when an "agent" is available, wait while ringing endlessly, then hung up on. Wtf?

  • ystigger Yangsoo Kwon (@ystigger) reported

    @TELUS is telus connect app is down?? Devices under created profile cannot connect to internet.

  • VanIsleVeggie Terra 😷 (@VanIsleVeggie) reported

    @TELUSsupport I have DMed you. I’ll update this 🧵 if #Telus resolves my double billing issue. In the last 3 days I’ve spent a total of 8 hours on the phone, been promised 2 call backs which never happened, and the resolution agreed to by one agent has been denied by another.