Telus outages and service status in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Surrey, Burnaby, New Westminster, Richmond, and Delta.

City	Problem Type	Report Time
Vancouver	Internet	23 hours ago
Vancouver	TV	7 days ago
North Vancouver	Internet	7 days ago
Vancouver	Internet	7 days ago
Vancouver	TV	8 days ago
Vancouver	TV	9 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  johnny V. (@punkrokk65) reported 2 minutes ago from Vancouver, British Columbia

  @TELUSsupport Was on hold for the ‘next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be ‘up’ to an hour)… guess they work on a different time clock then most.

• 
  Peter Ryan 🇨🇦🇺🇦 (@pcryan5) reported 4 minutes ago from Vancouver, British Columbia

  @AmyBeeman @TELUS @TELUSsupport I start by asking - “how do I transfer my phone/cable/whatever service to another vendor?” Watch the costs drop from there…

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 7 minutes ago from Vancouver, British Columbia

  Epic fail today @TELUSsupport @TELUS. Not only did my appointment for today get bungled but now your agents can’t even schedule a new one. This is horrible customer service. A lesson in how not to handle customers.

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 9 minutes ago from Vancouver, British Columbia

  Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

• 
  Gaurav Sharma (@GauravS19496069) reported 9 minutes ago from Surrey, British Columbia

  @Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating

• 
  Patty Friesen (@FriesenPatty) reported 16 minutes ago from Richmond, British Columbia

  @RogersHelps Please piggyback your service to Bell or Telus STAT!

• 
  Paul Barraclough (@paul_wb_wtf) reported 21 minutes ago from Delta, British Columbia

  Hey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.

• 
  Prince (@ImJustPrinceA) reported 21 minutes ago from Port Moody, British Columbia

  I hope Telus goes bankrupt. They call me the day I’m moving to tell me “we can’t provide services until Nov 8.” What ******** am I supposed to do for 2 weeks with no internet? Worst part is they knew it needed to be postponed a week ago. They just didn’t say anything.

• 
  RitchWorld (@RitchWorld) reported 22 minutes ago from New Westminster, British Columbia

  Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

• 
  Prairie Paul (@PaulDoroshenko) reported 22 minutes ago from Vancouver, British Columbia

  @TedNesNA @TELUS @TELUSBusiness I overpaid on my dad’s account after he died. They’ve never refunded it.

• 
  Erica Young (@ericapomme) reported 23 minutes ago from Surrey, British Columbia

  @TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.

• 
  Lucas Mastelaro (@lucasmastelaro) reported 31 minutes ago from Vancouver, British Columbia

  Can you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice

• 
  Karla كارلا جبيلي (she/her) (@asianhabibti) reported 37 minutes ago from Vancouver, British Columbia

  Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

• 
  Dan Machholz (@DanMachholz) reported 39 minutes ago from Surrey, British Columbia

  @ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…

• 
  Kiefer Abram (@kikithekrakra99) reported 39 minutes ago from Burnaby, British Columbia

  @TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps

• 
  Kerri Coombs (@kerricoombs) reported 40 minutes ago from Vancouver, British Columbia

  @pattibacchus @TELUS @TELUSsupport I use Lightspeed and have been paying about $40/month for years, as a very heavy internet user. Not sure how the service is because I've almost never needed it. I replaced a modem once and they were fine. Streaming is fine but YouTube uploads are kinda slow. I'm happy with them.

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 41 minutes ago from Vancouver, British Columbia

  I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?

• 
  Nathan Sheng (@2022inYVR_CA) reported 42 minutes ago from Richmond, British Columbia

  @Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…

• 
  Prairie Paul (@PaulDoroshenko) reported 47 minutes ago from Vancouver, British Columbia

  @FeralChristineB @TELUS Problem is @Telus is a scam. They are not transparent at all.

• 
  Stefano Buliani (@sapessi) reported 54 minutes ago from Vancouver, British Columbia

  I get that there's a new version of the Pik TV app for Android and you are excited for the to update, @TELUS. But unless it's absolutely necessary, forcing me to upgrade or quit when I launch the app is the worst experience!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Graham_CGY (@Graham_CGY) reported 6 minutes ago

  @TELUSsupport Hang on... are you saying that if we spot theft regarding Telus... we should call the authorities? There you have it people... next time you get your Telus bill... call the cops.

• 
  TELUS Support (@TELUSsupport) reported 10 minutes ago

  @Minaxi_VZ We're glad to hear that the technician visit has been booked for you. If the issue is determined to be on our side, you will not be charged the $200 technician fee. That charge only applies if the technician finds the issue is not related to TELUS equipment or network.

• 
  Colleen E. Jordan 🇺🇦🌻🇨🇦🦩 (@ColleenEJordan1) reported 11 minutes ago

  @jodyvance @TELUS Does your video ‘wig out’ (quit!’)? Had that issue for weeks including hockey 🏆 OT! Insisted on a person coming to house! Turned out our WiFi box was broken! ‘Canceling’ threat helps. 🤞🥰

• 
  ChinoAleman (@chinoalemano) reported 11 minutes ago

  Everyone's focused on $AMPG's US story. And fair enough, they're expanding fast across America. The only American 64T64R AI-RAN radio, deployed at Telus, a Strategic Partner in the DoD-funded Open6G hub next to $NVDA and $QCOM, and the CEO just said new major carriers may go straight to POs next quarter. The US story alone is plenty. But here's what almost nobody is connecting: it was never going to stop at America. On the last earnings call, CEO Fawad Maqbool pointed somewhere else entirely: "Our success being the largest O-RAN deployment in America is helping us reach out and reach further into Europe and other areas of the world". That's the strategy in one sentence. Win the flagship at home, then use that credibility as a passport into other markets. And it isn't just talk. The groundwork is already there. Receipt 1, the concrete one: AMPG signed a 5-year supplier agreement with Fujitsu Spain back in October 2024, explicitly expanding its reach across Europe, Africa and the Middle East. So when the CEO says "Europe," there's already a signed, multi-year channel underneath the words. Receipt 2 is hiding in plain sight: the United Kingdom. Look at AmpliTech's customer wall and you'll find Digital Catapult. Most people scroll right past it. But Digital Catapult isn't a random logo. It's a UK government-backed innovation organization, funded through Innovate UK and DSIT (the UK's Department for Science, Innovation and Technology). And it runs SONIC Labs, the country's flagship Open RAN testing facility. Here's where AMPG enters. Its 64T64R Massive MIMO radio was tested at the O-RAN Global PlugFest in London, hosted at SONIC Labs, with HTC's G-REIGN providing the DU/CU stack and AmpliTech bringing the radio. The only American radio in the room, validated inside a UK government-funded laboratory. Now the part that makes it interesting. Who advises SONIC Labs? All four of Britain's major operators: EE/BT, Three, Virgin Media O2 and Vodafone UK. They sit on its advisory board, shaping what they need from Open RAN vendors and acting as potential future buyers of the vendors who pass through. So picture it. AMPG's radio validated in a government-backed UK lab, whose advisory board is a who's-who of every major British carrier. The entire UK Open RAN buying ecosystem, in one room, watching the only American radio perform. Now let me be completely honest, because that's the only way this is worth anything. There is no signed UK contract. The British operators advise SONIC Labs, they do not own it, and they haven't bought anything from AMPG yet. This was a product-validation milestone, not a revenue event. Anyone telling you the UK government or a British carrier is about to hand AMPG a deal is getting ahead of the facts. A foot in the door is not a sale. But here's why it matters AMPG keeps showing up in exactly the rooms that matter. The US DoD-funded Open6G hub. The O-RAN Global PlugFest as the only American 64T64R radio to pass. A signed channel into Europe via Fujitsu Spain. And now a UK government-backed lab advised by every major British operator. And the CEO saying they'll expand to Europe. That's the pattern. The same playbook, repeated across the Western world: get the only American radio validated, get it in front of the buyers, and let the sovereignty tailwind do the rest. One market at a time. This isn't a company waiting to be discovered. It's methodically getting itself in front of every major Open RAN buyer in the US and Europe, one validation at a time. The contracts are the next step, not the first one. A foot in the door isn't a deal. But you never get the deal without it first. And AMPG's foot is now in a lot of very important doors. Still sub-$1B while all of this quietly compounds. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  Alexander Grant (@bk1022) reported 13 minutes ago

  @PsudoMike Okay. Although I guess I'd say there is no longer an incentive to buy hardware from Telus. Telus's best customer retention pricing is still worse than BestBuy, let alone other places.

• 
  Gary Mason 🇨🇦🇺🇦 (@garymasonglobe) reported 15 minutes ago

  Hi @TELUS I am happy to report that someone from your team called and we sorted the problem out over the phone with the help of a video link. Fingers crossed, issue resolved.

• 
  Jono (@whoinvitedjon) reported 17 minutes ago

  @Darrenthiel2 @jodyvance @TELUS Me too - no issues and it's way cheaper than when I had copper

• 
  TheRooster (@HandsofScars) reported 20 minutes ago

  @JonFraserTF @TELUS I tried to get a new phone twice in the past year and both times the sales rep made the experience terrible so I simply left.

• 
  QuikInsightz (@QuikInsightz) reported 23 minutes ago

  🚨 #BREAKING: $ASTS Successfully Launched BlueBirds 8, 9, and 10, Completing Its First Multi-Satellite Launch Since April's Setback. What happened: ➜ AST SpaceMobile confirmed the successful launch of BlueBirds 8, 9, and 10 at 2:39 a.m. EDT on June 17, 2026. ➜ The satellites were launched aboard a SpaceX Falcon 9 rocket from Cape Canaveral Space Force Station. ➜ This marks the company's first successful stacked multi-satellite launch since April's mission setback. ➜ Each BlueBird satellite carries a phased array antenna measuring approximately 2,400 square feet, which AST SpaceMobile says is the largest commercial communications array ever deployed in low Earth orbit. ➜ The satellites are designed to connect directly to standard, unmodified smartphones without requiring any special hardware. ➜ AST SpaceMobile says the new satellites are capable of delivering peak download speeds of nearly 200 Mbps for voice, broadband data, and video services. ➜ That is nearly double the company's previously demonstrated peak speed of 98.9 Mbps achieved by its earlier Block 1 satellites. What comes next: ➜ CEO Abel Avellan said BlueBirds 11, 12, and 13 will ship shortly ahead of the company's next launch. ➜ He also said next-generation satellites through BlueBird 37 are already in active production and assembly. ➜ Avellan said, "This first stacked launch is just the beginning. Our focus is firmly on execution: scaling launch cadence, manufacturing, and preparing for commercial service." ➜ Speaking about the mission, he added: "BlueBirds 8, 9, and 10 represent the continued execution of a vision once considered impossible: space-based cellular broadband to everyone, everywhere." The scale behind the company: ➜ AST SpaceMobile says it now operates more than 500,000 square feet of manufacturing and operations facilities worldwide. ➜ The company says it employs more than 2,250 people and has a portfolio of more than 3,900 patents and pending patent claims. ➜ AST SpaceMobile also says it has agreements with nearly 60 mobile network operators representing more than 3 billion subscribers worldwide. ➜ Its strategic partners include $T, $VZ, Vodafone, Rakuten, Google, Bell, Telus, stc Group, and American Tower. ➜ The company plans to initially activate commercial service in the United States, Canada, Europe, Saudi Arabia, and Japan, while also supporting U.S. government programs.

• 
  Kelly Belle (@KellyBelleO) reported 23 minutes ago

  @TELUS I don't know who's running things at telus, but they really don't like putting an offer on the table for their customers. Basic customer service is seriously lacking. 🙄