Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (28%)
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Wi-fi (10%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Langley, Surrey, Coquitlam, North Vancouver, Port Moody, Burnaby, Richmond, Coquitlam, Delta and Port Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Langley |
Internet | |
| Surrey |
TV | |
| Vancouver |
Total Blackout | |
| Vancouver |
Internet | |
| Coquitlam |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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amu
(@Amu3188) reported
from
Surrey, British Columbia
@TELUSsupport I recently switched to Telus and having some issues with my account. Could you guys, please help?
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@toddnickel @TELUS @TELUSsupport Lemme know where you go because if it’s Shaw you’ll have the same issues so then what? I find it so odd that Telus’ solution is for you to find an independent 3rd party they can’t recommend to come in and fix their crap work that you’ll pay for.
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Ciara Hempseed
(@CiaraHempseed) reported
from
Vancouver, British Columbia
I actually had to use that Telus Babylon app to get some perscriptions for this migraine Send help
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Mary June Margarico
(@Junayyyy) reported
from
Vancouver, British Columbia
@TELUS sucks.
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Phil Whelan 😷🇨🇦🦕🚀
(@philwhln) reported
from
Vancouver, British Columbia
@nbennett_biv @CraveTVHelp @AppleTV I had a lot of issues through Telus too. Directly through Crave is the only thing that consistently worked for me.
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@rhythmteacher I’m with Telus for everything. Bundles. Service is ridiculous these days though. No matter what time of day o call in (odd time when I need to) on hold for an hour. Who the f**k has time and patience for that?
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amu
(@Amu3188) reported
from
Surrey, British Columbia
@TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Your service has gone downhill in a big way @TELUSsupport @TELUS. These wait times are horrendous.
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
I think next billing cycle I’ll withhold payment @TELUSsupport @TELUS. Make you wait until the funds are available (even though they are) like you make me wait on hold. Your level of customer service/tech support has dropped significantly these past few months. Unacceptable.
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Captain Tom E. Foote
(@captainfoote) reported
from
Surrey, British Columbia
For 8 business days - I have had the worst customer experience with @TELUS and @TELUSsupport - Anyone win yet?
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.
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Oladada
(@whourDaDa) reported
from
Burnaby, British Columbia
One of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service.
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Candi Marie
(@CandiVanCity24) reported
from
Surrey, British Columbia
@LuckyMobileCan I have been using your service for almost 3 years with no problems until now. Not impressed #luckymobile , you can bet I’ll be going back to a @TELUS plan now 💯! Who else has had issues with #luckymobile . #TELUS treats their customers much better!
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trevor
(@vancitytrevor) reported
from
New Westminster, British Columbia
@TELUSsupport Lol u reply 24hrs later wow. Thats horrible @TELUS
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Martin van den Hemel
(@MartinvandenH) reported
from
Richmond, British Columbia
Hey @CBC! What’s the problem with your audio? Audio dropped in and out on Telus Optik TV Channel 800 and Telus Optik TV Channel 3, this morning/afternoon/evening which ruined my recording of @BBC #WaroftheWorlds
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Soren Jensen
(@smjnews) reported
from
Anmore, British Columbia
@TELUS please stop with the customer service calls! I've been getting at least one call every day for the past few weeks. I'm happy with my mobile service! Please stop calling!
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CC
(@golfercruz) reported
from
Richmond, British Columbia
@imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.
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Audrey Lobato
(@AudreyLobato) reported
from
Surrey, British Columbia
@TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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CRD
(@CaribooRD) reported
Possible Telus landline interruption in the Forest Grove area. Message from Telus - A logging truck has hit one of our poles in the Forest Grove area. We will be doing everything in our power to have people out of service for the shortest possible time.
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Ems 🗺️
(@SoulfulGinger23) reported
Here's a fun fact: If you get home security from @TELUS and select self install but then can't connect a device for a reason outside of your control (like wires that are too short for their device) they'll just tell you to pound sand when you ask for help 🙃
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Monty Dhaliwal
(@montagious) reported
The duct cleaning guys get a lot of buzz in the "Worst Telemarketing AP Poll", but @TELUS's home automation/security telemarketers are really distinguishing themselves as the most repetitive and annoying contestants. #forthe100thtimeputmeonthelist
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angd
(@angd) reported
What the heck is going on at @TELUSsupport tonight. An outrageous $1000 unknown charge on my bill. The my Telus website is down. I have been getting weird run around on the phone. Have they succumbed to the full moon or something.
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🇨🇦 Vancity Dave
(@Vancity_armi) reported
@TELUS Your business model of discounting packages and then raising the prices back up at the end of the contract is predatory towards the disabled, who have trouble keeping up with changes to their bills or other areas of life. #Sicknotweak #disabilityinclusion #Disability
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Elvis
(@ElvisCavalic) reported
@WillFPS What location? I got Telus fibre and I'm down to 27ping to Illinois 🔥
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priscilla
(@prosluvsxtinad) reported
Main reason why I wanted Telus fibre optic tv and internet was to watch #EdmontonOilers now I'm so missing the games since our internet service was disconnected my Education is also at risk I'm going for my Medical office Management Degree wish there was help #ConorMcdavid
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Faith
(@RyanGJ8) reported
*go to telus to get a new phone* Telus Rep: Come back in two weeks we are expecting prices to go down! *goes back two weeks later* Telus Rep: Prices have all gone up!
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Frank Gallo
(@FrankPGallo) reported
@MobileSyrup The Telus 5G network (Telus owns Koodo) is only marginally faster than the 4G network. Is this how they plan to differentiate their upcoming 5g plans from their 4g plans? Slow down the 4g plans so the 5g plans look better. Pretty frickin shady, even for a sleazy big 3 Telco.
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Scott T.
(@builddensity) reported
@jennwalliss @TELUS I use Koodo prepaid because I'm cheap and it's $45 for country wide calling and some data that I never use. But it's a pain when you leave the country.