Telus outages and service status in New Westminster, British Columbia
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Full Outage Map
- Telus generated 1 outage signal in the last 24 hours around New Westminster, including 1 direct report.
- The most common problems reported in this area mention Internet, Total Blackout, and Phone.
- The most recent signal from this area was received Jul 24, 10:58 PM EDT.
- Internet (67%)
- Total Blackout (17%)
- Phone (17%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near New Westminster, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Anmore, Surrey, North Vancouver, and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Total Blackout | 13 hours ago |
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Vancouver
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Internet | 1 day ago |
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Vancouver
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Internet | 2 days ago |
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Vancouver
|
Internet | 3 days ago |
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Vancouver
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Internet | 8 days ago |
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Vancouver
|
Internet | 9 days ago |
Nearby cities with recent reports
4 recent signals
Community Discussion
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Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@PaulDoroshenko Except @Telus is far from an expert at much of anything. Their reputation is horrid at most everything. Even their own employees acknowledge how bad they are.
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VWbugNuT (@Ryansisson7) reported from Pitt Meadows, British Columbia@TELUS The call-back service doesn't even call my phone it goes directly to my voicemail. What can you do about this disservice to your customers who can only wait on hold an hour to speak with a representative?
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Brandon Weese (@brandonweese89) reported from North Vancouver, British Columbia@TELUS suddenly no service for over 5 minutes. What’s the issue????
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Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
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Shamim Abbassi (@ShamimAbbassi) reported from Vancouver, British Columbia@TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini
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aanshik1 (@Aanshik1) reported from Vancouver, British Columbia@TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.
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gabrielle (@realgabeangel) reported from Richmond, British Columbia@FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of
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Lucas Mastelaro (@lucasmastelaro) reported from Vancouver, British ColumbiaCan you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice
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Cam Cavers FKA Cam Cabers (@camcavers) reported from Vancouver, British Columbia@infil00p Even if you didn’t you could have a cheap prepaid data plan running on the Telus network in the amount of time it takes to get to the closest London Drugs and back
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Patty Friesen (@FriesenPatty) reported from Richmond, British Columbia@RogersHelps Please piggyback your service to Bell or Telus STAT!
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Jen Robbins (@jenxrobbins) reported from Surrey, British Columbia@TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available
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Cam Cavers FKA Cam Cabers (@camcavers) reported from Vancouver, British Columbia@infil00p I think they fixed it late evening, but I’m not sure; wife and I are on Telus and I actually just finished moving both my kids’ phones from Speakout (which uses Rogers network) to Public prepaid sims, which is obviously Telus as it was bought out in 2016.
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Anshu Arora (@yourbcagent) reported from Surrey, British Columbia@TELUS how come #CustomerService is sooooo horrible
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RitchWorld (@RitchWorld) reported from New Westminster, British ColumbiaHad a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
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C.R. Martel, Esq. (@PickledGingerBC) reported from Coquitlam, British Columbia@CALCocoReads You should still have 911 access... phones are designed to hop on to any network it can pick up to place an emergency call, even if you have no SIM card... just means that Rogers/Fido customers would hop in to Telus/Bell to make the call.
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VWbugNuT (@Ryansisson7) reported from Surrey, British Columbia@TELUS How many times do I have to say NO to your co stant barrage of phone calls about switching my service? YOU ARE HARRASING ME. I'm not giving any info to the call center that for all I know is the same call center full of CRA scammer callers. TAKE NO FOR AN ANSWER!
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Nathan Sheng (@2022inYVR_CA) reported from Richmond, British Columbia@Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…
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freelance cyberbully (@d_esiree_______) reported from Vancouver, British ColumbiaIn Telus cause I lost my SIM card cause I’m really stupid and this woman ahead of me just told me she’s been a customer since 1969. NINETEEN SIXTY NINE.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.
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John Reid (@johnb45_reid) reported from Coquitlam, British ColumbiaWhy is it that telus doesn't know what it's doing. I pay money to block my phone going out to the internet, except using my own wifi. Then I get repeated emails, texts to connect to telus internet. I guess they just pocket the money as a bonus for themselves. Fix your problem.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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bijboutique (@bijboutique1) reported@TELUSsupport @TELUS another day and another day without the cable working. Frozen again. Your service is ****! @Rogers now is a good time for a cold call
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RouziM (@rouzi_mrouz) reported@tsxman The company I work for is a customer of Telus Health, and the pension plans I am a trustee for use Telus Health as pension actuaries.
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An X-istentialist Reformicon Russian T-Rex Bot (@ZiCu1952) reported@TELUSsupport This morning I received a call through Telus Mobility labelled Potential Fraud. Out of curiosity, I answered it. The problem Telus, or whoever screens calls, has is that the caller was Rebel News. It was not fraudulent;shocked by this treatment of Rebel News.
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GQTREBOR (@gqtrebor) reported@RogersHelps your phone system sucks #feedback ******* just hangs up on me time to switch to Telus
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JJ (@JLJohnston) reported@Durmo2010 @TELUSsupport I’ve been on the phone with them for an hour trying to book an appointment to get set up for service. Waited hours for callback that never came. Tried again, waited, then they asked for my DL or SIN. Telus can verify my identity without that information. Not a good start Telus.
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Yukoner (@Yukoner01) reported@iJonniM @cbcwatcher Ya totally. They can acquire guns on the black market for thousands of dollars at great risk to themselves but can't walk down to telus and buy an iphone and a laptop. These are criminals that are not broke in most cases and the degree's they have obtained are NOT in IT.
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p (@SkeeterIRL) reportedMad how every cork gay is friends with every other cork gay and if you didn't work at Apple or Eli Lilly or Telus you're never going to be friends with any of them.
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John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reportedTELUS Digital ran 90,000 simulations training contact center agents with ElevenLabs voice AI. Result: 20% faster onboarding. Early signs of lower turnover. Then they deployed an ElevenAgents voice agent to proactively call newly activated internet customers in their first 90 days. Outcome: customers who got the proactive call were less than half as likely to cancel within 30 days. Let me translate that into a number most contact center leaders will recognize. If you're running a telco with 100,000 new activations per quarter and a 15% 30-day churn rate — that's 15,000 customers churning before they even form a habit. Cut that rate in half with a proactive voice AI call and you're retaining 7,500 additional customers per quarter. At $50/month average revenue per customer over a 24-month average lifecycle, that's $9M in preserved revenue per quarter from a single proactive AI workflow. This is the number that shifts the conversation from "AI pilot" to "AI mandate." Three things are worth noting about the TELUS/ElevenLabs model: **1. They kept humans in the loop for complexity.** ElevenAgents handle high-volume routine calls and route complex or sensitive issues to human agents — who receive better-qualified interactions. The human workload improves in quality, not just quantity. **2. The agent training use case is often bigger than the customer-facing use case.** 90,000 simulations means new hires have practiced situations they might not encounter in their first 6 months of calls. That preparation is invisible on a dashboard but shows up in first-call resolution and escalation rates. **3. TELUS Digital is now a preferred implementation partner, not just a customer.** That's a distribution signal. Enterprise contact center operators trust vendors who can show they've operationalized the technology themselves. At Ender Turing we track enterprise CX deployments closely. The pattern from the last 12 months is clear: the organizations getting results aren't running bigger pilots. They're moving production workloads incrementally — starting with high-volume, low-variance use cases like proactive onboarding calls — and building from that baseline. 90,000 training simulations. 50% churn reduction. These aren't beta numbers. They're the new competitive baseline. If your team is still in the "exploring voice AI" phase, that baseline just moved.
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भव्य खनेजा (@bhavykhaneja) reported@TELUS The service was canceled 3 months ago and i got charged with $6.78 and got no refund of $15.68 the account have no number this is ridiculous.
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cнrιѕ (@getmangled) reported@TELUS Travel between Fort McMurray and Edmonton. From Grassland north to McMurray service is abysmal. From 5G to LTE to 3G to no service at all in multiple areas. It’s been that way for far too long.