Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (27%)
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Wi-fi (9%)
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TV (6%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Richmond, Surrey, Langley, Burnaby, Coquitlam, Coquitlam, Port Moody, Delta, Port Coquitlam and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Total Blackout | |
| Richmond |
Phone | |
| Surrey |
Internet | |
| Surrey |
Wi-fi | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Every week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.
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mama bear
(@trackwanderer) reported
from
Vancouver, British Columbia
So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.
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Cam Cavers
(@camcavers) reported
from
Vancouver, British Columbia
@wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…
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Jen Robbins
(@jenxrobbins) reported
from
Surrey, British Columbia
@TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available
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****&Span1745
(@cleanrag) reported
from
Vancouver, British Columbia
@TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍
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RitchWorld
(@RitchWorld) reported
from
New Westminster, British Columbia
Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
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Peter Meiszner
(@PeterMeiszner) reported
from
Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
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Ross Derewianko
(@PingRD) reported
from
Vancouver, British Columbia
So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...
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🇨🇦🇯🇵The Sam Murchison show🇺🇸🇨🇦
(@SamMurchison69) reported
from
Richmond, British Columbia
@CIPSRT_ICRTSP Ask #Telus #bell #shaw if they would provide internet service to people who have no money for internet service at 8080 Anderson Rd Richmond BC. This is a necessity of life for some of the most vulnerable livi in extreme poverty. Please Bad Sam
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Brandon Weese
(@brandonweese89) reported
from
North Vancouver, British Columbia
@TELUS suddenly no service for over 5 minutes. What’s the issue????
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Trevor
(@EastvanTrev) reported
from
Burnaby, British Columbia
Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet
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Dharni D
(@dharnid) reported
from
Surrey, British Columbia
@TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)
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Erica Young
(@ericapomme) reported
from
Surrey, British Columbia
@TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.
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Dan Machholz
(@DanMachholz) reported
from
Surrey, British Columbia
@ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…
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Kim
(@LuvKimber) reported
from
Surrey, British Columbia
So after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???
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Olumuyiwa Igbalajobi, Ph.D
(@olumuyiwaayo) reported
from
West End, British Columbia
Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!
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Cam Cavers
(@camcavers) reported
from
Vancouver, British Columbia
@Atomos @Cinecraig Or Edmonton. I knew a guy there who was a network engineer at Telus and wore shorts on casual Friday EVERY week of the year, because his new boss once said “at least this shorts nonsense will end in winter” in earshot of the guy.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.
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Diane S. Baker
(@dianesbaker1) reported
from
Vancouver, British Columbia
@Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.
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Jim Gordon
(@jimgordontv) reported
from
Vancouver, British Columbia
Hey @TELUS about to make my 3rd call in 3 weeks to @TELUSsupport about Optik/PVR problems! #telus
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Christopher Flett
(@ghostceo) reported
@Shawhelp Why is service so spotty on bear mountain in Victoria? I can’t remember a day where our internet hasn’t kicked out. No wonder Telus is taking market share here.
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bunnybear7280
(@hornybear0106) reported
@freedomsupport They suck I left them cause of fake promises they kept telling me so I left to Telus witch I thought I'd never go back to
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Myles Chykerda
(@mchykerda) reported
@kimpagegluckie They're all aghast. Stupid thing is in the end Telus only ever gave me a 50% reduction on the charges. I just cancelled my account and refused to pay. **** that ****. If you can't give me guarantees against reported theft when I travel a lot - bye.
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Em
(@blueberryhobos) reported
@TELUS has horrible customer service. I have a 15 day trial with a phone & decide to change phone companies so they tell me to bring back the phone to any Telus store…I email them saying I didn’t get a refund. They reply back saying I had to bring it back to this random address
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Myles Chykerda
(@mchykerda) reported
@kimpagegluckie It got ripped in the metro in Athens between the airport and Syntagma. I realized it the minute I was exiting the metro. Got to hotel, got on laptop. Messaged family to phone Telus. I tried their "online" support at the time. /x
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Steve
(@CrazySteveC) reported
@kirst_alyssa Alberta sucks for this type of stuff, it’s either Telus or Shaw. Both are awful, province’s like Quebec have over 50 local providers
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E.V. Sales
(@Chipette1) reported
@meeker1970 @TELUSsupport Telus sucks they just want your money TIME TO CALL CRTC. TIME for Telus to quit ripping people off
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allison
(@alliedance10) reported
Been on hold with @ShawInfo for 45 minutes, unbelievably poor customer service, have heard numerous ads for #shawmobile, why would anyone sign up for such crap?? Can we not get more options besides telus or shaw?
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Devyn Zo❤️🔥
(@DragonBoooty) reported
@Marcus620FTM @TELUS If they don’t offer service there, they should be able to waive that fee. I had this same experience with a previous provider. But I just kept at them until I got the fair solution I deserved.
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Craig McNabb
(@Maplebvrbannock) reported
@edmontonjournal @TELUS Less bragging and get me fibre network. Those of us in more remote northern areas are tired of fighting for bandwidth