Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (6%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, Vancouver, Langley, Burnaby, Coquitlam, Coquitlam, Port Moody, Richmond, Delta, Port Coquitlam, North Vancouver and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Surrey |
Wi-fi | |
| Vancouver |
Internet | |
| Langley |
Phone | |
| Vancouver |
Phone | |
| Surrey |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Jay Holtslander
(@j_holtslander) reported
from
Vancouver, British Columbia
@chrisonhismac I despise Telus as a service provider so I’ll stick to Rogers even with the lesser coverage.
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@pacificbird @TELUSsupport Yeah been getting those too. Email is very sporadic. What might not send right away, ends up going a couple of minutes later. I checked the outage page and Telus is still experiencing issues. Supposed to be resolved sometime around 1 P.M. PST.
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Email down and out in Vancouver.....again. Thanks for nothing #Telus.
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Jim Gordon
(@jimgordontv) reported
from
Vancouver, British Columbia
@TELUSsupport Im a 25 year #telus customer and have everything with you guys. This ongoing outage problem on a work day is inexcusable!! You've cost me a day's wages!!!
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Jim Gordon
(@jimgordontv) reported
from
Vancouver, British Columbia
@TELUSsupport This has been a disgraceful (and for me, expensive), technical episode #telus and as a 25 year loyal customer who has cell, home phone, internet and tv with you, I will be looking at whether I continue with you!!
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Jody Vance
(@jodyvance) reported
from
Vancouver, British Columbia
@rxstephanie @Yankoster @TELUSsupport @TELUS I will give them a chance to fix what's happened. Having my bill jump by $20 a month, without reason, is sketchy.
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Mark Breslaw
(@MarkBreslaw) reported
from
Vancouver, British Columbia
@TELUSsupport I did call the sales team and was hung up on so I do t want to call in again. I would like to be treated like a customer TELUS wants to keep. Please tell me what iPhone options are available for the same deal I already received a confirmation for less than a week ago
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Slurms MacKenzie
(@gh0stflesh) reported
from
Coquitlam, British Columbia
Telus pls come fix our internet I haven't been able to take my Spanish lessons in a full week and the duolingo owl is trying to kill me
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River B^#!$ Meowjin
(@MeowjinBoo) reported
from
Vancouver, British Columbia
@smashforwarddoc @TELUS @STORYHIVE Oh damn the project won. Grats!
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Alexi
(@MsAlexi) reported
from
Vancouver, British Columbia
@TELUSsupport I understand that scheduling and servicing takes time. However, we’ve been a TELUS customer for a long time and for a communication company, communication could be greatly improved. Now we wait... and looking at other providers that could get us connected ASAP. 3/3
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HeliConnect
(@iheliconnet) reported
from
Delta, British Columbia
@TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@TransLink The problem here is that Shaw, at best, is free for 1/2 hour if you’re not one of their customers. Telus (what’s in Metro Vancouver taxis) would’ve been better. That’s actually free.
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Ron Sine
(@RSine57) reported
from
Burnaby, British Columbia
@TELUSsupport still 36 and still counting hours with no email. No answers as to why either. Poor job for everyone associated with #TELUS Do Better
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Kalpna
(@KalpnaSolanki1) reported
from
Burnaby, British Columbia
Tsk Tsk @TELUS cancelling my old internet service in anticipation of fibre optic being connected WITHOUT verification that the work had actually been completed. Now I have no internet connection at all @TELUSsupport #FAIL
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Jennifer West
(@Westjet007) reported
from
Vancouver, British Columbia
I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.
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Kimberley Bowie
(@KimABowie) reported
from
Vancouver, British Columbia
@Ian_A_MacDonald @jodyvance @TELUS I’m so sorry. Telus is brutal and overcharges me every month. And customer service is abysmal.
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Kalpna
(@KalpnaSolanki1) reported
from
Burnaby, British Columbia
@TELUSsupport Fibre is available in our area and line is in place. Tech just did not know how to do the connection! Yet, @telus discontinued the old service!
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Rajesh Prashar
(@RajeshPrashar) reported
from
Coquitlam, British Columbia
@TELUSsupport I got email telling me that I could use Telus Home Phone app. When tried to log in to app I got message that the service was not available in my area.
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Michelle Bancroft
(@banger19) reported
from
Vancouver, British Columbia
@TELUSsupport Any word on when this outage will be resolved. Difficult to conduct business and connect with people without email. #telus #compensation
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SbonnerABV
(@SbonnerABV) reported
from
Vancouver, British Columbia
I’ve had TELUS at my condo in Gastown for over 20 years. Way better service and 4K services. Waiting for them to arrive in Yaletown to switch over.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Turnbull
(@chigaze) reported
@JayIsPainting @Shawhelp FWIW, over the years I’ve had a number of bad Telus experiences however when they put fibre to our house we went back to them and their service to us the last few years has been quite good. (Including handling our switch from old house to temp apartment to hooking up new house).
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Helen Gale
(@stormmolly) reported
@CTVNews I am with Fido, would never go near bell if another outage would do without, Telus I am fine with.
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Jay Shah
(@j4shah) reported
Does anyone in my network know (or are themselves) a (consumer) sales associate @ any of Rogers/Bell/Telus (or sub-brands)? Have a potentially interesting opportunity to discuss :)
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J Crossman
(@jcnseoul16) reported
@TELUSsupport My wife got a call supposedly from your support number offering a ‘special promotion’ only available through the Telus office in Ont to switch from Sasktel to Telus. Talk & text as well as 60 Gb of data for $35/phone. Wanted two pieces of ID, divers licence, SIN or credit card
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Akshi Sood
(@5bafcdc6aa2c4e6) reported
@TELUSsupport i have been on call with Telus Team for last 3 hours and been transferred to different departments. i still don’t have an answer. Ridiculous service
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JayIsPainting
(@JayIsPainting) reported
@chigaze Ya...I've seen a lot of complaints about Telus and we've had good experience in the past with Shaw...but the last 6 months has been terrible. I think their infrastructure in the area is past due for upgrading. My June/July issue was related to faulty neighbourhood equipment.
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pokémon trainer abbi
(@aslisch) reported
doorbell rang so i went to the door thinking it was a package but it was two dudes trying to convince me to switch to telus i'm never opening the door again
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Brit
(@BritneyDenson) reported
from
Fort St. John, British Columbia
@TELUS Sorry, managing Optik TV is not available at the moment. We estimate service will be restored by September 8, 2022, 9:00 a.m. ET. Please try again later. CONSTANTLY - FIX IT - CUSTOMERS PAY ENOUGH EVERY MONTH
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aidan
(@kounanes) reported
Telus has to have some of the shittiest service and internet. Both stop working entirely at least 4x a day. Plus, their speeds don’t even hit 60% of what they advertise. Would not recommend.
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Colin Millard
(@millardhomes) reported
@telus Please remove the deep black section on the TV screen that appears in the fast forward or fast reverse. It obscures any details on where to stop a fast forward or fast reverse. Sports are the worst cases. Please get that BLACK line off these algorithms. All the best.