Telus Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near New Westminster, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Richmond, Coquitlam, Langley, Burnaby, Coquitlam, New Westminster, and Pitt Meadows.

City	Problem Type	Report Time
Vancouver	Internet	21 hours ago
Vancouver	Total Blackout	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago
Surrey	Phone	3 days ago
Surrey	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  aanshik1 (@Aanshik1) reported 38 seconds ago from Vancouver, British Columbia

  @TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

• 
  Don Hoglund (@randomdh) reported 6 minutes ago from Surrey, British Columbia

  Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

• 
  Stephanie Hahn (@rxstephanie) reported 10 minutes ago from Vancouver, British Columbia

  @steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh

• 
  BdblE (@MsYouDoYou) reported 12 minutes ago from Burnaby, British Columbia

  @hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.

• 
  Lori Foster (@hornscallywag) reported 18 minutes ago from West End, British Columbia

  Telus sucks so hard their movies to their programing!!!!! They charge so much during a pandemic and keep young their price need more choice in Canada than this ****!

• 
  Ciara Hempseed (@CiaraHempseed) reported 22 minutes ago from Vancouver, British Columbia

  I’m just far too exhausted. I’ve exhausted every option other than going to Er st Paul’s And it’s just blah The doctor on Telus health app felt all bad last night

• 
  Scott M. (@apukwa) reported 24 minutes ago from Coquitlam, British Columbia

  Next stage of working with @Telus: 1) phone call, told to go to store 2) store says they can't help me but they can sell be a SIM card, call this number 3) called that number, told they can only fill out a form for things to be activated in 5 days, my SIM is useless

• 
  Dave Pasin (@dave_pasin) reported 24 minutes ago from Vancouver, British Columbia

  @Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy

• 
  Patty Friesen (@FriesenPatty) reported 25 minutes ago from Richmond, British Columbia

  @RogersHelps Please piggyback your service to Bell or Telus STAT!

• 
  Stefano Buliani (@sapessi) reported 28 minutes ago from Vancouver, British Columbia

  I get that there's a new version of the Pik TV app for Android and you are excited for the to update, @TELUS. But unless it's absolutely necessary, forcing me to upgrade or quit when I launch the app is the worst experience!

• 
  Dave Pasin (@dave_pasin) reported 29 minutes ago from Vancouver, British Columbia

  @keithbaldrey If youve ever had to deal with @Telus you’d know this fiasco is par for the course. On a good day Telus is in a tight battle for one of the worst customer service, unresponsive, bureaucratic co’s in the country, on a bad day you get what happened.

• 
  Dave Pasin (@dave_pasin) reported 34 minutes ago from Vancouver, British Columbia

  @kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.

• 
  Dave Pasin (@dave_pasin) reported 37 minutes ago from Vancouver, British Columbia

  @PaulDoroshenko Except @Telus is far from an expert at much of anything. Their reputation is horrid at most everything. Even their own employees acknowledge how bad they are.

• 
  Mark the Teacher (@mmgreid) reported 38 minutes ago from Vancouver, British Columbia

  @CBCStephenQuinn just last week I had another awful call with @TELUS over the the 50% hike in my monthly home services bill. Loyalty discounts just don’t exist in the #telecom sector and they REALLY should.

• 
  Dave Pasin (@dave_pasin) reported 48 minutes ago from Vancouver, British Columbia

  @Bzubyk We all know it’s drivel damage control written by a PR hack. What it didn’t say was how they were going to remedy to situation. Probably because that cost $ & everyone knows @Telus is loathe to spend $ on much but virtue signalling PR campaigns.

• 
  Dave Pasin (@dave_pasin) reported 49 minutes ago from Vancouver, British Columbia

  @maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus

• 
  Dave Pasin (@dave_pasin) reported 49 minutes ago from Vancouver, British Columbia

  @keithbaldrey Good for @Telus to remedy the issue with the call centres and finding ppl to man the phones. Just curious why Telus can’t respond to actual customer concerns that quickly & remedy issues that arise. Funny how that works.

• 
  Lori Foster (@hornscallywag) reported 53 minutes ago from West End, British Columbia

  **** Telus money grubbing ********!!!!

• 
  Dave Pasin (@dave_pasin) reported 53 minutes ago from Vancouver, British Columbia

  @casper5803 @richardzussman @TELUS where are they getting these agents so quickly? Great if they actually can, however, the reality remains where are they getting them & why werent they deployed yesterday when it became obvious their ineptitude was creating huge issues?

• 
  C.R. Martel, Esq. (@PickledGingerBC) reported 54 minutes ago from Coquitlam, British Columbia

  @CALCocoReads You should still have 911 access... phones are designed to hop on to any network it can pick up to place an emergency call, even if you have no SIM card... just means that Rogers/Fido customers would hop in to Telus/Bell to make the call.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ᴀʟʙᴇʀᴛᴀ ᴍᴅ ᴡᴀʀ ʀᴏᴏᴍ (@AB_MD_WarRoom) reported 3 minutes ago

  @UbakaOgbogu You need a whole panel for that ****. Check if there's any execs at Telus who have space in their panel schedule.

• 
  Ricky Sandhu (@im_ok_ru) reported 8 minutes ago

  googles apps never works, book apps keep crashing, bmo cant get any transfers correctly, when they don't even have any security plans, telus website is ****, seriously, Canadian consumers get screwed so much compared to american consumers

• 
  Mommy Jingles (@TheMommyJingles) reported 9 minutes ago

  @TELUS 4 transfers, 40 min later I hung up. One call back...overall worst experience ever. Time to reconsider our small business provider.

• 
  Wendy 🇨🇦 (@perfectrose2011) reported 9 minutes ago

  Do folks know that Google and also in BC, our Telus is having a huge problem today with their programs? FYI Any Google related email problems are due to this with either sending or receiving mail. Maybe not receiving any mail at all. Spoke to a MacInHome Tech & informed me.

• 
  bobina (@tbui27_) reported 10 minutes ago

  @TELUSsupport Hi, Can you help? I've been waiting for my TELUS BOOST as per lady on the phone two weeks ago (I think) and nothing yet. Did she lie to me? :(

• 
  Bringerofhail (@bringerofhail49) reported 12 minutes ago

  Kudos to @TELUS @TELUSsupport for having a call back feature and then meeting, no, exceeding expectations with the call back and support. #creditwherecreditisdue

• 
  Shauna (@SLShockeyfan) reported 14 minutes ago

  We're having major wifi issues at our house. Telus guy was here yesterday. Another one today. 16 is watching a brain disection on her phone with data. 12 doesn't have data on her phone, so she has a break from school I guess.

• 
  🦋Boots🦋 ⫩ (@chelseaboots) reported 15 minutes ago

  @HeatherPaddle Mine went smoothly on December 8th but husband's, that should have gone through today, is not done. He contacted Telus support and they had nothing more to offer than to wait for your email. Just on here now to see if others are having problems.

• 
  Dean (@draftbc) reported 16 minutes ago

  @TELUSsupport @TELUS ok I live at the end of your service and no upgrades have been told are not happening cause Telus is working on 5G network “which will help my internet”. I’m sure it won’t. A tower 5km away and I cannot connect to it due to line of sight! Disappointing!!!

• 
  justin (@complianthawk) reported 17 minutes ago

  @TELUS Now the bullshit starts again getting hang up on because this incompetent company can't do their simple job