Telus Outage Report in Thornhill, Ontario
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Thornhill, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Thornhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 03: Problems at Telus
Telus is having issues since 03:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (30%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Thornhill, Ontario
The most recent Telus outage reports came from the following cities: Toronto and North York.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
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| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| North York |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Thornhill, Ontario
Latest outage, problems and issue reports in Thornhill and nearby locations:
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Matthew
(@jmwensley) reported
from
Toronto, Ontario
Everyone needs to understand what a terrible decision this is @TELUS is putting profit ahead of national security. I hope customers leave. @jkenney
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Matthew Gamble
(@mgamble) reported
from
Toronto, Ontario
@AlexanderDKB @peternowak 💯 percent agree. Telus admitted as much in their testimony- the competition isn’t in the RAN, it’s in the core. The network core and the functionality it provides is where an MVNO thrives or dies.
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Michael Nugent
(@michaelnugent) reported
from
Toronto, Ontario
Oh man, someone on Reddit just reminded me of when Telus used to have their MiKE network back in the early 2000s. I remember some of my friends back in high school had those cell phones that had a built-in walkie-talkie. They looked so convenient to have by buzzing your friends.
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ShaziGoalie
(@ShaziGoalie) reported
from
Toronto, Ontario
I even said no one will call me back. I have never seen such bad controls between departments or any accountability from @adtcanada. This is probably the worst service I have received for a simple request to fulfill my order. Will anyone NOW listen to my concern @TELUS
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Susan
(@glamourgirlca) reported
from
Vaughan, Ontario
Tongues companies will take advantage of their customers. Come on @TELUS treat your customers with a modicum of respect. Then they go to a paperless bill, without making their customers aware. Roll over the data, #Telus stop cheating your loyal customers!
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ℙ𝕖𝕥𝕖𝕣 𝕊𝕙𝕦𝕣𝕞𝕒𝕟
(@shurmanator) reported
from
Toronto, Ontario
@georganneb @char_lawyer @Bell @Rogers @TELUS Georganne, nobody dislikes those guys more than me but the systems were not designed for this. Same for internet. It’s like a water pipe to service an apartment complex is a foot in diameter but not if everybody is always home and taking showers simultaneously. Get used to it.
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George Sawision me. (master electrician)
(@GSawision) reported
from
Toronto, Ontario
@nspector4 Time to shut down Telus before it gets Canada shut!
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(@ugwumCee) reported
from
Toronto, Ontario
Every time I get my phone bill, there's a little surprise. I'm tired bruh. Should've Kuku gone to Telus and not have to worry about this shit.
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Debra Henry
(@debbyhenry) reported
from
Toronto, Ontario
Disappointed with #Telus #CustomerService service. Was offered a great deal so I spent 30 minutes on the phone to only hear their sales office was incorrect about the deal.
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🖤Rachel Santos🖤
(@queensantos1984) reported
from
Toronto, Ontario
@TELUSsupport is there an issue because I can't receive texts from boyfriend who Is with Rogers. His best friend is with telus and they can text no problem. This is annoying.
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Rick Barnes
(@queerthoughts) reported
from
Toronto, Ontario
@Qualifyfor @johndotbastable The questions asked here by this source are legit. Ask why #WeCharity is not addressing these issues. Also note this org is heavily reliant on corporate sponsorships. They've lost Telus, G&M, and Virgin in the last few days. They need to be more forthcoming.
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Rich Gomes
(@BoomDiggyBang) reported
from
Toronto, Ontario
@TELUS 2007-2019 "No problem we can certainly collapse any calls or texts to the US you made a few hours prior to entering the US and adding the $7 package. 2020 "Hi Rich! Why don't you go kill yourself! Up yours!!" #telusyouvechanged
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Sheldon Kerzner
(@sheldonbk) reported
from
Toronto, Ontario
@Ani1u7 @TELUSsupport For sure Telus is wrong.. Turning off Wi-Fi turns the feature off because it's something that has to be supported by the cellular network. I don't know what OS he was running. He's our IT consultant so he may be on a beta or something
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Sheldon Kerzner
(@sheldonbk) reported
from
Toronto, Ontario
@Ani1u7 @Rogers @Bell @TELUS I have a sharing plan that's grandfathered so extra lines are cheap. We never go over 10GB combined but I like the cushion. I always bought phones outright but not last time and now flagships are crazy$. Approx $100/mo w/add ons (voice to text vcmail, etc).
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John N. Davis
(@johnndavis) reported
from
Toronto, Ontario
20200213: James McLeod : Telus to launch 5G network with Huawei by the end of 2020
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Lanrick Bennett Jr.
(@myonlinelifenow) reported
from
Toronto, Ontario
👇🏾#InThisTogether @RogersHelps @bell @TELUS Lets follow in @johnkrasinski and @ATT’s footsteps to support #HeathCareHeroes Adding @VancityReynolds because, well why not #COVID2019
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Mayssia (May) Elajami - Toronto Lawyer
(@Mayssia) reported
from
Toronto, Ontario
2/2 even though it was $0.00 that is what companies like Bell & TELUS etc usually charge on the credit card at first to see if it is valid always check everything daily through online banking - it is good I caught it - but sucks now b/c I have to change all my automatic payments
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Rishabh Sinha
(@rishabh_snh) reported
from
Toronto, Ontario
@TELUSsupport @TELUS I have been trying to upgrade my phone since 4 days. You automated prices shows 153+taxes for iPhone 11 Pro. I won’t pay that. There’s a technical issue with your chat box. I need a new phone in the next 3days. Help me out if you can.
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John N. Davis
(@johnndavis) reported
from
Toronto, Ontario
20200605: National Post : As Ottawa dithers, Canada's major cellular providers shun Huawei ["Telus has not backed out of its February announcement that it would be incorporating Huawei tech into its 5G network likely because it would need to interface with its existing… network"
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Laura McGrath
(@lauramcgrathh) reported
from
Toronto, Ontario
@TELUS you are a joke. The worst customer service I’ve ever had in my life.... and that’s saying something.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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marty capra
(@martycapra) reported
@brianlilley @JustinTrudeau Tell Roger's, Bell and Telus we're all going to cancel our cell phones the day this is passed. Imagine the fall-out
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Mich
(@mesxi__) reported
I stg I never had problems with @TELUS. As soon as I switched to @RogersHelps problems after problems. I hate it. I’m going back to Telus.
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Jeff Cabiles
(@ShOcKjOcK80) reported
@MindyJoss Unfortunately, we left MTS because when we called to see if they had any deals, all we got was the run around and a few rude customer service reps. I’m with Telus now, no issues, maybe check them or other plans? Compare? 👍
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teslainvernon
(@teslainvernon) reported
@dchymko @TELUSsupport our Internet is working today but Telus TV has been flakey, losing signal regularly.
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Ethan
(@Elnath_salad) reported
@nervysage @Mute14_ It's a "pick your poison" type deal with Canadian ISPs unfortunately, I'm with Telus and I've gotten really bad service from them and I'm stuck in a 2 year contract there as well
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Nico Murray
(@AuthorNico) reported
@shawnmicallef Stares in “unlimited 5g for 75 euro a month”...wtf telus. Sorry. They were decent enough when i lived in canada but sweet gods, 30gb? for that?
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gletham Communications
(@gletham) reported
It totally sucks when you're getting pushed around by @saanich , @telus & their subcontractors when they're construction work on the roads resulted in damage to my vehicle and all of them deny & even insinuate I'm lying! Sorry but I have real issues on my mind to deal with! #yyj
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Alana Ⓥ RN
(@AlanaSpindler) reported
@MindyJoss Also, while the devices aren’t free or cheapish, I’ve been with Telus for the last 6 years and I have no service issues.
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maybe_slifer
(@slifer91) reported
@JatIkhwan Pastikan agensi telus so that no problem in the future as you will be the front face. Regardless what you said people will blame you if anything happens in future.
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RIO.J
(@TinZhanV) reported
@Tonygeheran @gregobr Internet cable cut down by a truck on Friday. FOUR days passed, called for service, long hours waiting, long hours begging, but NOBODY cared. Working at home, we need INTERNET . TELUS do your work.