Telus Outage Report in Thornhill, Ontario

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Thornhill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

City	Problem Type	Report Time
Toronto	Internet	5 days ago
Toronto	Internet	9 days ago
Toronto	Phone	9 days ago
Toronto	Internet	14 days ago
Toronto	Total Blackout	16 days ago
Toronto	Internet	16 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

• 
  Kelly Harris (@KellyPMHarris) reported 1 minute ago from Toronto, Ontario

  Why is @TELUSsupport @TELUS the most godawful company in the world to deal with?!?!?! … they could learn customer service from @AirCanada

• 
  Sarkis 🇦🇲•🇨🇦 (@sarkisTO) reported 3 minutes ago from Toronto, Ontario

  My service with @TELUS has gotten so bad that I can’t even contact @TELUSsupport to let them know because my phone line keeps dropping. No I don’t live in Pickle Lake, I live in Toronto…

• 
  Elise Davis (she/her) 🇨🇦 (@Elise_ekd) reported 3 minutes ago from Toronto, Ontario

  @Noellenarwhal @fordnation @SylviaJonesMPP Tonight I contacted Telus private telemedicine. I’ve been a member since they started. 7+ years ago. There was a 2 to 3 hour wait. Normal wait time has never been more than 30 minutes. This is the goal, for private healthcare to proliferate.

• 
  James Harbeck, still here (@sesquiotic) reported 9 minutes ago from Toronto, Ontario

  Fun day. I find out that @chaptersindigo hasn’t delivered an e-gift card I paid for and they said they had sent, but just as I’m trying to contact customer service my @Bell home service abruptly craps out. (I’m using my Telus mobile phone to tweet.)

• 
  Todger Strunk (@WaxEBuildup) reported 10 minutes ago from Toronto, Ontario

  ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?

• 
  WellWithMelo (@wellwithmelo) reported 15 minutes ago from Toronto, Ontario

  @TELUSsupport please explain how it takes 2 weeks to email a return label for a return that should’ve happened over a month ago? No responses via email. 2 hours on customer service and no refund issued. @CRTCeng can you help here? I think I’ve been scammed by #telus

• 
  Jim "The Canadian Patriot" (@jim_thepatriot) reported 16 minutes ago from Toronto, Ontario

  Is data safe with Big Tech Consulting firms owned by Indian Moguls or Canadian Companies outsourcing their Tech support in India like Telus and Bell? This is a national security problem. #cybersecurity

• 
  WTIRealist (@WTIBull) reported 18 minutes ago from Toronto, Ontario

  @Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.

• 
  Stephen Punwasi 📉🎄🎅🏼🐈 (@StephenPunwasi) reported 19 minutes ago from Toronto, Ontario

  @DrMattHenschke @AvaEmr Any way to make them interoperable so your service can receive Telus’ offering without much overhead?

• 
  Modern Pundit (@sen127) reported 20 minutes ago from Toronto, Ontario

  If you want to have the worse telecom experience go with @Rogers. They have all this network outages and connection issues and still if you keep it they don’t appreciate the business. Customer service/sales are rude. Better cancel instead of calling them. Go with @Bell or @TELUS

• 
  Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported 24 minutes ago from Toronto, Ontario

  Just spoke with my bank. Seems like a lot of people have already reported similar issues. I am wondering how many people are impacted and how much extra money @TELUS took without authorization. Submitted a dispute with my bank.

• 
  Sherry Rezaie, MD (@shaghayegh755) reported 26 minutes ago from The Beaches, Ontario

  @TELUSsupport Very disappointed with unacceptably delayed process of PS to PS data migration and the lack of support to provide a safe and practical alternate pathways for the interim EMR use @TELUS I wish I know this before I choose this platform #PSSuiteEMR #patinetsafety

• 
  Joe Pizzoferrato (@JoePizzoferrato) reported 36 minutes ago from Toronto, Ontario

  @TELUS I placed an online order for a small business mobility plan 5 days ago and I am now trying to get status(via web and phone chat) and it is so frustrating as agents keep transferring me to different departments. Even though I have a confirmation of my order no one can help!

• 
  Sarkis 🇦🇲•🇨🇦 (@sarkisTO) reported 38 minutes ago from Toronto, Ontario

  UPDATE: @TELUS’s, @TELUSsupport page is just as bad as their phone service — not a single ‘connection’

• 
  HotPeppa (@Hunnie2B) reported 40 minutes ago from Toronto, Ontario

  Explain to me how does a PHONE COMPANY get their wires crossed for days now and still cannot resolve their problem. Press 5 for CS only to be told sorry you've reached Credit Operations. @TELUS I'm coming back!!!

• 
  Sherry Rezaie, MD (@shaghayegh755) reported 43 minutes ago from Toronto, Ontario

  @TELUS I have been trying to get a hold of someone in your sales team by multiple emails and phone for the past 5 days for a time sensitive PS suite EMR matter and no one responded yet !! This is truly a terrible service 👎

• 
  Vanessa 🇺🇦 (@shapsy01) reported 48 minutes ago from Toronto, Ontario

  Looks like it’s time to move on from @TELUS their customer service is way below par my goodness

• 
  Ashton Deroy (@Ashton_Deroy) reported 58 minutes ago from The Beaches, Ontario

  Some @TELUS Customer service call. Ok so get this... I said my name was Tamara Crystal and I just kind of magically ended up on the phone with the agent. I rambled delusionally & they transferred me to a closed department. Not very professional #Telus . Not very #Capitalism

• 
  Jim "The Canadian Patriot" (@jim_thepatriot) reported 58 minutes ago from Toronto, Ontario

  @1stJohnDagenais @BrianeveraertP1 Telecommunications services like Bell and Telus. Bank like TD outsourcing IT support is problematic for protecting Personal Information and electronic Data

• 
  Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported 59 minutes ago from Toronto, Ontario

  Just spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clifford Dutka (@GWKrovikan) reported 34 seconds ago

  @notthatkristen @TELUS Have you enabled Call Control? spam calls way down after enabling it

• 
  Neufy (@Neufy123) reported 1 minute ago

  @WhistlerBlckcmb @TELUS app chair wait times are wildly inaccurate! symphony said 0 min wait the whole 45 min i was in line - fix the app!

• 
  Commissioner Miner (@fanCRTCProfling) reported 6 minutes ago

  @bdanks I can't even find it and I checked before the removals started (I don't use Bell, Telus, Shaw or Rogers TV). No clue if Cogeco carried it either. But hundreds of channels & I never even found it. Unsure if my provider had it. I had to see it online Don't know how it was bundled.

• 
  Ken Hemmerling (@KenHemmerling) reported 13 minutes ago

  @GailVazOxlade @Manulife I’m grateful the phone, internet, and TV service from @Telus is reliable because any time I’ve had to call, it’s been 30 to 40 minutes on hold… an hour in total by the time I finish talking to someone.

• 
  J. Woolward (He/Him) (@RoadToTheMaste1) reported 15 minutes ago

  @mchykerda @Albert_Nobbs Oh man, I remember selling & activating these. Telus OTASP *22803 for their CDMA network….the memories.

• 
  Jeff Bucci (@BucciJeff) reported 17 minutes ago

  @jkenney Hopefully, it won't be a rip-off like Telus. I still have an unanswered complaint with Telus.

• 
  Dr Norlaine Thomas (She/Her) (@Norlaine) reported 21 minutes ago

  @DavidTaylorNYC @Cat74458367 @jkenney Cell service was mostly pretty good. Our area doesn't have cable, so Telus offers internet via the phone line. The other option is satellite. Shaw does not serve our area at all.

• 
  Krazy Karl (@KrazyKarl15) reported 21 minutes ago

  @BucciJeff @jkenney Telus sucks. Neighbor has it an has lots of issues

• 
  Farmer J (@jasontkachuk) reported 23 minutes ago

  Is starlink internet a viable way to remove my retail business from the incompetent of telus? They dropped a service call because or poor service on their end.

• 
  Brodie Friesen (@Brodie_Friesen) reported 25 minutes ago

  Anyone who has had problems with Telus’s services and pricing, take some screenshots and we can take it to Marketplace or something