Telus Outage Report in Thornhill, Ontario

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near Thornhill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

City	Problem Type	Report Time
Toronto	Internet	2 days ago
Toronto	Internet	7 days ago
Toronto	Phone	7 days ago
Toronto	Internet	12 days ago
Toronto	Total Blackout	14 days ago
Toronto	Internet	14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

• 
  HotPeppa (@Hunnie2B) reported 5 minutes ago from Toronto, Ontario

  Explain to me how does a PHONE COMPANY get their wires crossed for days now and still cannot resolve their problem. Press 5 for CS only to be told sorry you've reached Credit Operations. @TELUS I'm coming back!!!

• 
  WellWithMelo (@wellwithmelo) reported 5 minutes ago from Toronto, Ontario

  @TELUSsupport please explain how it takes 2 weeks to email a return label for a return that should’ve happened over a month ago? No responses via email. 2 hours on customer service and no refund issued. @CRTCeng can you help here? I think I’ve been scammed by #telus

• 
  Todger Strunk (@WaxEBuildup) reported 9 minutes ago from Toronto, Ontario

  ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?

• 
  Sherry Rezaie, MD (@shaghayegh755) reported 24 minutes ago from The Beaches, Ontario

  @TELUSsupport Very disappointed with unacceptably delayed process of PS to PS data migration and the lack of support to provide a safe and practical alternate pathways for the interim EMR use @TELUS I wish I know this before I choose this platform #PSSuiteEMR #patinetsafety

• 
  Jim "The Canadian Patriot" (@jim_thepatriot) reported 25 minutes ago from Toronto, Ontario

  @1stJohnDagenais @BrianeveraertP1 Telecommunications services like Bell and Telus. Bank like TD outsourcing IT support is problematic for protecting Personal Information and electronic Data

• 
  Vanessa 🇺🇦 (@shapsy01) reported 26 minutes ago from Toronto, Ontario

  Looks like it’s time to move on from @TELUS their customer service is way below par my goodness

• 
  Sherry Rezaie, MD (@shaghayegh755) reported 28 minutes ago from Toronto, Ontario

  @TELUS I have been trying to get a hold of someone in your sales team by multiple emails and phone for the past 5 days for a time sensitive PS suite EMR matter and no one responded yet !! This is truly a terrible service 👎

• 
  Jim "The Canadian Patriot" (@jim_thepatriot) reported 32 minutes ago from Toronto, Ontario

  Is data safe with Big Tech Consulting firms owned by Indian Moguls or Canadian Companies outsourcing their Tech support in India like Telus and Bell? This is a national security problem. #cybersecurity

• 
  Ashton Deroy (@Ashton_Deroy) reported 34 minutes ago from The Beaches, Ontario

  Some @TELUS Customer service call. Ok so get this... I said my name was Tamara Crystal and I just kind of magically ended up on the phone with the agent. I rambled delusionally & they transferred me to a closed department. Not very professional #Telus . Not very #Capitalism

• 
  Stephen Punwasi 📉🎄🎅🏼🐈 (@StephenPunwasi) reported 35 minutes ago from Toronto, Ontario

  @DrMattHenschke @AvaEmr Any way to make them interoperable so your service can receive Telus’ offering without much overhead?

• 
  James Harbeck, still here (@sesquiotic) reported 38 minutes ago from Toronto, Ontario

  Fun day. I find out that @chaptersindigo hasn’t delivered an e-gift card I paid for and they said they had sent, but just as I’m trying to contact customer service my @Bell home service abruptly craps out. (I’m using my Telus mobile phone to tweet.)

• 
  Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported 39 minutes ago from Toronto, Ontario

  Just spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.

• 
  Joe Pizzoferrato (@JoePizzoferrato) reported 42 minutes ago from Toronto, Ontario

  @TELUS I placed an online order for a small business mobility plan 5 days ago and I am now trying to get status(via web and phone chat) and it is so frustrating as agents keep transferring me to different departments. Even though I have a confirmation of my order no one can help!

• 
  Modern Pundit (@sen127) reported 45 minutes ago from Toronto, Ontario

  If you want to have the worse telecom experience go with @Rogers. They have all this network outages and connection issues and still if you keep it they don’t appreciate the business. Customer service/sales are rude. Better cancel instead of calling them. Go with @Bell or @TELUS

• 
  Kelly Harris (@KellyPMHarris) reported 48 minutes ago from Toronto, Ontario

  Why is @TELUSsupport @TELUS the most godawful company in the world to deal with?!?!?! … they could learn customer service from @AirCanada

• 
  Elise Davis (she/her) 🇨🇦 (@Elise_ekd) reported 49 minutes ago from Toronto, Ontario

  @Noellenarwhal @fordnation @SylviaJonesMPP Tonight I contacted Telus private telemedicine. I’ve been a member since they started. 7+ years ago. There was a 2 to 3 hour wait. Normal wait time has never been more than 30 minutes. This is the goal, for private healthcare to proliferate.

• 
  Sarkis 🇦🇲•🇨🇦 (@sarkisTO) reported 50 minutes ago from Toronto, Ontario

  My service with @TELUS has gotten so bad that I can’t even contact @TELUSsupport to let them know because my phone line keeps dropping. No I don’t live in Pickle Lake, I live in Toronto…

• 
  WTIRealist (@WTIBull) reported 52 minutes ago from Toronto, Ontario

  @Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.

• 
  Sarkis 🇦🇲•🇨🇦 (@sarkisTO) reported 54 minutes ago from Toronto, Ontario

  UPDATE: @TELUS’s, @TELUSsupport page is just as bad as their phone service — not a single ‘connection’

• 
  Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported 58 minutes ago from Toronto, Ontario

  Just spoke with my bank. Seems like a lot of people have already reported similar issues. I am wondering how many people are impacted and how much extra money @TELUS took without authorization. Submitted a dispute with my bank.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mango Tango (@UnboxedCrayon) reported 11 seconds ago

  @as_per_danielle Big issue with a religions that determine your lot in the afterlife based on how many conversions you get… JW’s, Mormons & Telus… the amount of door knocking we get… (Telus is the worst though… they come out in teams now).

• 
  Victoria Grant (@Vee__Writes) reported 1 minute ago

  Pretty sure they still owe Telus money from their Winter Olympics HSPA+ network migration

• 
  💀 (@SkeleVenn) reported 2 minutes ago

  spent the *entire day* being bounced around by Telus technical/customer support for internet no work. It is finally fixed, and I am EXHAUSTED. Sooo much stress-crying. ****. folks on the phone were all nice at least... those wait times though. man.

• 
  Daniel Yount (@dyountmusic) reported 4 minutes ago

  @dawsin Great idea! You can put down “literally could not read an article on the web from your ads” in the “how did you hear about us” section. I would definitely switch to Telus PureFibre too, if I wasn’t already a paying customer of the exact plan they’re advertising here. 🫠

• 
  Vic 💉💉💉 (@vicvirk) reported 6 minutes ago

  @robertojames192 Their user interface is horrible. We were forced to go with Shaw 2 years ago as Telus is waiting for fibre to wire our house.

• 
  Cece (@Mom2S_J) reported 8 minutes ago

  @Altavistagoogle Telus cable…basic service.

• 
  Bryn Williams (@brynmw) reported 9 minutes ago

  .@TELUS @TELUSsupport trying to cancel my 90 year old mother’s land line, which hasn’t worked since April 2020 in her care home. Why can’t I cancel it online? She had paid for two and a half years for nothing.

• 
  bigmamakano (@Procrastik8) reported 9 minutes ago

  @ChrisWNunn @telus is still forcing a family member to do rapid tests every 72 hours. There is zero science to support this. I want so call a class action law suit.

• 
  Julie B (@bartkolounger) reported 15 minutes ago

  @TELUS Is this why my rates are so damn high? How about you stop trying to play social Justice warriors with client money and do something that would really help Canadians? Cut your rates! Stop gouging customers!

• 
  Patricia Bourque (@TrishaBourque) reported 16 minutes ago

  @Malmo_Maritimes @TELUS Now you know my issues, AND I have an account, I have had great service, easy communication. I have always been happy, but made it impossible to get that important data when we needed it so badly. I kept throwing money at them to keep going. I need at least 10GB/mth.