Telus Outage Report in Thornhill, Ontario

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Thornhill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

City	Problem Type	Report Time
Toronto	Internet	1 day ago
Toronto	Internet	6 days ago
Toronto	Internet	11 days ago
Toronto	Phone	11 days ago
Toronto	Internet	16 days ago
Toronto	Total Blackout	18 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

• 
  Kevin Edward Proulx (@kevineproulx) reported 14 minutes ago from Toronto, Ontario

  @FemiNelson1 @Bell I managed to get through around 8am but call-taker said his board went from nice quiet start of his shift with zero callers to almost five-thousand in pending in span of ten minutes. Sounds like Canada-wide Bell service outage. Glad my mobile phone is with Telus!

• 
  Sheldon Kerzner (@sheldonbk) reported 15 minutes ago from Toronto, Ontario

  @Ani1u7 @TELUSsupport For sure Telus is wrong.. Turning off Wi-Fi turns the feature off because it's something that has to be supported by the cellular network. I don't know what OS he was running. He's our IT consultant so he may be on a beta or something

• 
  Matthew (@jmwensley) reported 17 minutes ago from Toronto, Ontario

  Everyone needs to understand what a terrible decision this is @TELUS is putting profit ahead of national security. I hope customers leave. @jkenney

• 
  George Sawision me. (master electrician) (@GSawision) reported 19 minutes ago from Toronto, Ontario

  @nspector4 Time to shut down Telus before it gets Canada shut!

• 
  John N. Davis (@johnndavis) reported 21 minutes ago from Toronto, Ontario

  20200213: James McLeod : Telus to launch 5G network with Huawei by the end of 2020

• 
  🖤Rachel Santos🖤 (@queensantos1984) reported 24 minutes ago from Toronto, Ontario

  @TELUSsupport is there an issue because I can't receive texts from boyfriend who Is with Rogers. His best friend is with telus and they can text no problem. This is annoying.

• 
  Jose Alaras (@jalaras) reported 27 minutes ago from Markham, Ontario

  @itransstatus We are still having issues and we are not a Telus subscriber. Please check your system again. Our submissions are returning “r, Please try later...”

• 
  Debra Henry (@debbyhenry) reported 28 minutes ago from Toronto, Ontario

  Disappointed with #Telus #CustomerService service. Was offered a great deal so I spent 30 minutes on the phone to only hear their sales office was incorrect about the deal.

• 
  🦝🦔 sash 🦔🦝 (@sasha_cresswell) reported 29 minutes ago from Vaughan, Ontario

  @pittk85 @Ptbo_Canada @TELUS According to the BOB FM Facebook, there’s an outage! 🥴

• 
  Demon Salvator 😈🤷🏾‍♂️ (@RjSabotaged_Me) reported 35 minutes ago from Toronto, Ontario

  Nah, this ain’t cool. My shit working like it’s a ******* LG Chocolate. Telus I’m bout to pull up.

• 
  Rishabh Sinha (@rishabh_snh) reported 36 minutes ago from Toronto, Ontario

  @TELUSsupport @TELUS I am having issues with phone. My services aren’t disconnected. Can you help

• 
  Sophia Cybulski (@SophiaCybulski) reported 44 minutes ago from Toronto, Ontario

  @adams6110 Something is still going to you However once on twitter you tried to connect me to Rogers always tried to help me with this connectivity. So did Virgin and Telus

• 
  ShaziGoalie (@ShaziGoalie) reported 44 minutes ago from Toronto, Ontario

  I even said no one will call me back. I have never seen such bad controls between departments or any accountability from @adtcanada. This is probably the worst service I have received for a simple request to fulfill my order. Will anyone NOW listen to my concern @TELUS

• 
  - (@ugwumCee) reported 46 minutes ago from Toronto, Ontario

  Every time I get my phone bill, there's a little surprise. I'm tired bruh. Should've Kuku gone to Telus and not have to worry about this shit.

• 
  Annette McKinnon (@anetto) reported 49 minutes ago from Toronto, Ontario

  @Colin_Hung @HillTimesHealth @dtapscott @TELUS According to the Supreme Court we own the data but not the record which complicates the issue. Disagree with drs who argue that since they own the EMR and they enter the data, they are free to sell it if they chose to. #ThinkDigitalHealth. #MyData

• 
  Tanvir64🇧🇩 (@tanvir_z64) reported 55 minutes ago from Toronto, Ontario

  @TELUSsupport I have also been on hold for over 35 min because customer service transferred me to another department is this how customer service is for TELUS

• 
  Sheldon Kerzner (@sheldonbk) reported 57 minutes ago from Toronto, Ontario

  @Ani1u7 @Rogers @Bell @TELUS I have a sharing plan that's grandfathered so extra lines are cheap. We never go over 10GB combined but I like the cushion. I always bought phones outright but not last time and now flagships are crazy$. Approx $100/mo w/add ons (voice to text vcmail, etc).

• 
  Matthew Gamble (@mgamble) reported 58 minutes ago from Toronto, Ontario

  @AlexanderDKB @peternowak 💯 percent agree. Telus admitted as much in their testimony- the competition isn’t in the RAN, it’s in the core. The network core and the functionality it provides is where an MVNO thrives or dies.

• 
  Tracy D (@tracylyn44) reported 58 minutes ago from Toronto, Ontario

  Hey @TELUSsupport you still are messaging the wrong person for account inquiries. Now you’re threatening to cut off the phone but when I log into my Telus it says the bill isn’t due until the 22nd. Wtf I don’t appreciate being threatened.

• 
  Laura McGrath (@lauramcgrathh) reported 59 minutes ago from Toronto, Ontario

  @TELUS you are a joke. The worst customer service I’ve ever had in my life.... and that’s saying something.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Fernanda Ferreira (@Fernand05666287) reported 4 minutes ago

  @hyperlynx100 @TheCigarDungeon @AnthonyLacavera Well at the moment Shaw competes on wireless with Telus, Rogers, Bell out West. And Shaws monthly service rate is much better than the others. If Rogers buys Shaw, that’s one less competitor. And who has a wireline phone? Not many, no one I know.

• 
  He Who Trolls The Trolls (@WhoTrollsTrolls) reported 4 minutes ago

  @TELUS @ExcellenceCan You don't deserve awards, your company sucks ***

• 
  larisa drozd (@peacequeenie) reported 6 minutes ago

  @theJagmeetSingh Forget about Telus!!! Worry about our broken Healthcare system!!! Patients rerouted, In-labour mothers closed MAT wards! How you would feel if this happened to your spouse while she in. labour?! Oh but Trudeau will bring in 500k new immigrants each yr.!

• 
  Ray (@RayRay420556) reported 7 minutes ago

  @TELUS Your website does not work. its buggy will not update my credit card. Its past time i speak with a human. This gives me trust issues about your alert system if its like your website probably will not work when we need it most.

• 
  phen0menal (@phen0menal1980) reported 8 minutes ago

  Man I am switching to Telus next year, these “service maintenance” times that my current ISP does are so unnecessary and annoying. They even take forever to restore internet for an entire region. Once took them nearly a week, so embarrassing.

• 
  Butch Patterson (@MacHmslf) reported 9 minutes ago

  @AreOhEssEyeEe @Rogers Telus and bell pull the same crap

• 
  Matt (@Matt_Polz) reported 12 minutes ago

  @StraitHecate @AnthonyLacavera I just see it as many of the low tier services under one mediocre umbrella. (Coming from a long term Telus customer)

• 
  Ryan (@SimpleMoolah) reported 15 minutes ago

  @TELUS 2hrs wait time for a customer service rep is TOTALLY UNACCEPTABLE! Been on hold for 2hrs and NO ONE has answered yet!😡

• 
  Tyrel McLelland (@ChiefNinjaTy) reported 16 minutes ago

  @TELUSsupport I've been controlling my Telus Security system via Google Assistant as long as I've had my system. All of a sudden it doesn't work, and the website only lists that it can be controlled with Siri or Alexa. Does it just not work with Google anymore?

• 
  Het Acharya (@HetAch12) reported 21 minutes ago

  @TELUS @TELUSsupport making it really hard to reach customer care. You can schedule a sales call instantly but they make you wait hours when trying to reach customer care. Disappointing.