Telus outages and service status in Thornhill, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Thornhill, including 0 direct reports.
- The most common problems reported in this area mention Phone, Internet, and E-mail.
- Phone (55%)
- Internet (27%)
- E-mail (9%)
- Total Blackout (9%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Thornhill, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 11: Problems at Telus
Telus is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Thornhill, Ontario
The most recent Telus outage reports came from the following cities: Toronto county, Toronto, Richmond Hill, and Scarborough.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto county
|
Phone | 7 days ago |
|
Toronto
|
Phone | 13 days ago |
|
Toronto county
|
13 days ago | |
|
Toronto
|
Internet | 13 days ago |
|
Richmond Hill
|
Phone | 15 days ago |
|
Toronto
|
Internet | 19 days ago |
Community Discussion
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Telus Issues Reports Near Thornhill, Ontario
Latest outage, problems and issue reports in Thornhill and nearby locations:
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WTIRealist (@WTIBull) reported from Toronto, Ontario@Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.
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๐คRachel Santos๐ค (@queensantos1984) reported from Toronto, Ontario@TELUSsupport is there an issue because I can't receive texts from boyfriend who Is with Rogers. His best friend is with telus and they can text no problem. This is annoying.
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John N. Davis (@johnndavis) reported from Toronto, Ontario20200213: James McLeod : Telus to launch 5G network with Huawei by the end of 2020
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David Shory (@dshory) reported from Toronto, OntarioUnimpressed at the rate increase for my plan. Feels like Iโm being gauged by @TELUS. Iโve been a client for over 20 years - time to switch. The gradual erosion of your customer service and increase in fees is too much to bear.
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Nadia (@TheLifeOfNadia) reported from Toronto, Ontario@ImransLegalMind @TELUS Itโs working for me now. Was a 5 minute gap of no service and I spazzed. Haha
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Jessica (@Jessica00469341) reported from Toronto, Ontario@naru2008 @TELUS Im with Fido to i pre ordered the i phone 12 pro in pacific Blue . $60/a-month $0 dollars down Ive been with Fido for a long time plus if you order the phone online you dont have to pay the $45 activation fee Im pretty certain . #iPhone12Pro #needaboost #Feel_Good
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Matthew Gamble (@mgamble) reported from Toronto, Ontario@AlexanderDKB @peternowak ๐ฏ percent agree. Telus admitted as much in their testimony- the competition isnโt in the RAN, itโs in the core. The network core and the functionality it provides is where an MVNO thrives or dies.
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Lanrick Bennett Jr. (@myonlinelifenow) reported from Toronto, Ontario๐๐พ#InThisTogether @RogersHelps @bell @TELUS Lets follow in @johnkrasinski and @ATTโs footsteps to support #HeathCareHeroes Adding @VancityReynolds because, well why not #COVID2019
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Jamie Fox (@ACJamieFox) reported from Toronto, Ontario@Skeeter00007 @Rogers @TELUS Greed never gives.
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ShaziGoalie (@ShaziGoalie) reported from Toronto, OntarioI even said no one will call me back. I have never seen such bad controls between departments or any accountability from @adtcanada. This is probably the worst service I have received for a simple request to fulfill my order. Will anyone NOW listen to my concern @TELUS
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Laura McGrath (@lauramcgrathh) reported from Toronto, Ontario@TELUS you are a joke. The worst customer service Iโve ever had in my life.... and thatโs saying something.
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Stephen Punwasi ๐๐๐ ๐ผ๐ (@StephenPunwasi) reported from Toronto, Ontario@DrMattHenschke @AvaEmr Any way to make them interoperable so your service can receive Telusโ offering without much overhead?
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Rick Barnes (@queerthoughts) reported from Toronto, Ontario@Qualifyfor @johndotbastable The questions asked here by this source are legit. Ask why #WeCharity is not addressing these issues. Also note this org is heavily reliant on corporate sponsorships. They've lost Telus, G&M, and Virgin in the last few days. They need to be more forthcoming.
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Brit Alexandria ๐ท (@brxvnd) reported from Toronto, OntarioWorst ๐๐ผ customer ๐๐ผ service ๐๐ผ EVER ๐๐ผ @TELUS #TelusTakesTheCake smh!
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Josh Millican (@Josh_NPH) reported from Toronto, Ontario@markburm @TELUS @TELUSsupport yah seriously fix this up ASAP
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Susan (@glamourgirlca) reported from Vaughan, OntarioTongues companies will take advantage of their customers. Come on @TELUS treat your customers with a modicum of respect. Then they go to a paperless bill, without making their customers aware. Roll over the data, #Telus stop cheating your loyal customers!
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โช๏ธโซ๏ธ (@MonicaLauriola) reported from Toronto, Ontario@PepPostorino @GrazieTotti91 @TELUS Iโm going to probably call back again tomorrow to do so. I wrote everything down and was just shocked at the offers
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โ๐๐ฅ๐๐ฃ ๐๐๐ฆ๐ฃ๐๐๐ (@shurmanator) reported from Toronto, Ontario@georganneb @char_lawyer @Bell @Rogers @TELUS Georganne, nobody dislikes those guys more than me but the systems were not designed for this. Same for internet. Itโs like a water pipe to service an apartment complex is a foot in diameter but not if everybody is always home and taking showers simultaneously. Get used to it.
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Sheldon Kerzner (@sheldonbk) reported from Toronto, Ontario@Ani1u7 @TELUSsupport For sure Telus is wrong.. Turning off Wi-Fi turns the feature off because it's something that has to be supported by the cellular network. I don't know what OS he was running. He's our IT consultant so he may be on a beta or something
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Joe Pizzoferrato (@JoePizzoferrato) reported from Toronto, Ontario@TELUS I placed an online order for a small business mobility plan 5 days ago and I am now trying to get status(via web and phone chat) and it is so frustrating as agents keep transferring me to different departments. Even though I have a confirmation of my order no one can help!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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CFLisFun (@CFLisFun) reported@NelsonHackewich @cjones2451 That isnโt even the inherent problem. Eg. Flames has Telus as helmet sponsor while NHL obviously partners with Rogers. This issue is whether those team-level deals having exclusivity in team/player branding over the league. I honestly didnโt even know that was a thing lol
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Gianni (@GianniDAngeloww) reported@SERobinsonJr Is this a joke post? What kind of idiot would saddle themselves with $70+ tax internet for a $120 one-time saving when many providers, including Telus, are cheaper?
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Indubitably Tho (@IndubitablyTho) reported@sarkonakj Telus and Rogers have been outsourcing help desk offshore for years. With Shaw, support was 'local' - can't count the number of times I talked to Nanaimo, or Winnipeg.
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Salty Albertan (@FringedCanuck) reported@martianwyrdlord Telus is the worst telecom company in Canada. Over priced GARBAGE
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Dayna (@daynabeee) reported@casualcactii 500 people had access to your name Ave address. More customer services reps at Telus have access to the same information.
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Adam Robinson (@QuarkSoupie) reported@TELUS It seems you just want the public to see your trying to help ppl on here. The reality is you do nothing.
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Raven (@Sharisraven) reported@telus scam artists! 20 year customer you want to charge me for this virus! Telus virus scam #telusvirusscam please share!!
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ะะถะตะนะผั ะะพั (@jkoch493) reported@furmsies Settle down captain. Oh, thatโs gonna happen. You get one more phone call from Telus or revenue Canada daily your information was leaked long ago
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Beatsie1 (@Beatsie1) reported@Kapur_AK in Calgary we have Rogers or Telus. we used to have Shaw. we have NO competition now. the costs keep going up. the service is disgusting. before the Libs did this i had Shaw internet/TV & my cell with Rogers. Both were excellent then. now it's a horror story. Champagne.
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Vancouver Island Guy ๐ (@VanIsleInvestor) reported$T.to Telus BNN - Telus reported its first-quarter profit fell compared with a year ago as its revenue also edged lower. The company says it earned a profit attributable to common shareholders of $136 million or nine cents per share for the quarter ended March 31. The results compared with a profit of $321 million or 21 cents per share in the same quarter last year. Operating revenue and other income totalled $5.01 billion, down from $5.06 billion a year earlier. The results came as Telus says its total telecom subscriber connections for the quarter rose to 17.7 million, up from 16.7 million in the first quarter of 2025. On an adjusted basis, Telus says it earned 23 cents per share in its latest quarter compared with an adjusted profit of 26 cents per share a year earlier.