Telus outages and service status in Thornhill, Ontario

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornhill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

City	Problem Type	Report Time
Toronto	Internet	1 day ago
Toronto	Wi-fi	3 days ago
Toronto	Internet	5 days ago
Toronto	Internet	10 days ago
Toronto	Internet	15 days ago
Toronto	Phone	15 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

• 
  WTIRealist (@WTIBull) reported 30 seconds ago from Toronto, Ontario

  @Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.

• 
  WellWithMelo (@wellwithmelo) reported 39 seconds ago from Toronto, Ontario

  @TELUSsupport please explain how it takes 2 weeks to email a return label for a return that should’ve happened over a month ago? No responses via email. 2 hours on customer service and no refund issued. @CRTCeng can you help here? I think I’ve been scammed by #telus

• 
  John N. Davis (@johnndavis) reported 4 minutes ago from Toronto, Ontario

  20200605: National Post : As Ottawa dithers, Canada's major cellular providers shun Huawei ["Telus has not backed out of its February announcement that it would be incorporating Huawei tech into its 5G network likely because it would need to interface with its existing… network"

• 
  Ken Engelhart (@KenEngelhart) reported 4 minutes ago from Toronto, Ontario

  @gregobr @CarttCa Or, put differently, he doesn’t know what he is talking about on telecom and no one in his campaign has spent 30 minutes researching the topic. Btw I totally support removing the remaining restrictions and letting foreign companies buy Bell, TELUS and Rogers.

• 
  Cubby (@Cubby1412) reported 10 minutes ago from The Beaches, Ontario

  After being a loyal, paying customer at @FreedomMobile for 22 years I'm forced to change carriers. The poor customer service I've received today showed no loyalty. Who is the best? Bell, Fido or Telus? I'm actually unhappy with Freedom for the first time. #freedommoblie #freedom

• 
  Lilithe 🐰 💉💉💉🤒 (𝓢𝓸𝓯𝓽𝓷𝓮𝓼𝓼 Guaranteed) (@lilithebowman) reported 12 minutes ago from Toronto, Ontario

  I didn't take a picture, as I was in the weird Telus health website at the time & didn't want to crash it. Saw a tiny black mouse just come right up to me on the sidewalk. I stopped there and talked to my endo. It lies down and closes its eyes. ToT I think it ate poison/sumn.

• 
  DjMalik (@DjMalik8013) reported 13 minutes ago from Toronto, Ontario

  @TELUS @TELUSsupport why is there no service in Toronto ON? Outages are unacceptable considering the premium you charge for your services.

• 
  miss mamas (@TanashaNality) reported 15 minutes ago from Toronto, Ontario

  I pay my iPhone messenger app dussssst. Those notifications are teewww alarming and plentiful. Every day 100 unread messages but it’s just pure access codes, Telus offers and people I’ve let down. WhatsApp is the life for me

• 
  Sophia Cybulski (@SophiaCybulski) reported 22 minutes ago from Toronto, Ontario

  @TELUS thank you so much and I had no idea that I was a web client .. the same issue I have with Rogers

• 
  Sharlene🌱🍄🌷🌻 (@sfergs_) reported 23 minutes ago from Markham, Ontario

  I’m with Telus but we have Rogers wifi, is the wifi apart of the outage too?

• 
  Mayssia (May) Elajami - Toronto Lawyer (@Mayssia) reported 23 minutes ago from Toronto, Ontario

  2/2 even though it was $0.00 that is what companies like Bell & TELUS etc usually charge on the credit card at first to see if it is valid always check everything daily through online banking - it is good I caught it - but sucks now b/c I have to change all my automatic payments

• 
  Matthew Gamble (@mgamble) reported 25 minutes ago from Toronto, Ontario

  @AlexanderDKB @peternowak 💯 percent agree. Telus admitted as much in their testimony- the competition isn’t in the RAN, it’s in the core. The network core and the functionality it provides is where an MVNO thrives or dies.

• 
  RyanCartier (@RyanCartiers) reported 26 minutes ago from Toronto, Ontario

  @TELUS Why does a call to @telusmobility require specifying mobil a 2nd time? Please correct redundancy, problem identified & feedback given to #customerservice over a year ago. Listening to frontline employees pays dividends in business.

• 
  Salti (@SamySalti) reported 29 minutes ago from Markham, Ontario

  Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.

• 
  HotPeppa (@Hunnie2B) reported 35 minutes ago from Toronto, Ontario

  Explain to me how does a PHONE COMPANY get their wires crossed for days now and still cannot resolve their problem. Press 5 for CS only to be told sorry you've reached Credit Operations. @TELUS I'm coming back!!!

• 
  Alexa Smith (@prettyapathetic) reported 42 minutes ago from Toronto, Ontario

  Switched my cell phone service from #telus to #koodo at the end of December and yet I’m still getting #telus bills 2 months later. Not cool #telus not cool. You will be hearing from me shortly.

• 
  ❤︎ 𝓂𝒶𝓇𝒶 𝓁𝒾𝓂𝒶 ❤︎ (@Mara__Raquel) reported 52 minutes ago from Toronto, Ontario

  Every time I call @TELUS @TELUSsupport I always get 150% customer service. Heather was amazing this morning, she couldn’t fix the problem right away but found a solution and called me back right away. I want to thank you TELUS for 20 years of great customer service

• 
  Vanessa 🇺🇦 (@shapsy01) reported 52 minutes ago from Toronto, Ontario

  Looks like it’s time to move on from @TELUS their customer service is way below par my goodness

• 
  Annette McKinnon (@anetto) reported 57 minutes ago from Toronto, Ontario

  @Colin_Hung @HillTimesHealth @dtapscott @TELUS According to the Supreme Court we own the data but not the record which complicates the issue. Disagree with drs who argue that since they own the EMR and they enter the data, they are free to sell it if they chose to. #ThinkDigitalHealth. #MyData

• 
  RG for Life (@loganryan44) reported 60 minutes ago from Toronto, Ontario

  I understand that companies sell information to third parties but come on @telus, no one has my son’s phone number that he should be getting texts to a local dentist we’ve never gone to asking us to return

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lorie (@MissWest003) reported 6 minutes ago

  @Hunny_diva @RogersHelps @Rogers Every time someone has a concern they direct ppl to Rogers Support as if that’s not their job. This Roger’s Help channel seems pretty pointless to me if they can’t actually help & give false info about something important like Pin#’s and Account Security. Glad I’m with #Telus

• 
  Kam Webb (@KamWebbwo7e) reported 10 minutes ago

  @TELUSsupport we spent a total of of three hours on hold. Your reps would periodically answer & then transfer the call to another rep but no one knew how to help us. We are cancelling all our phones and homes services with you tomorrow. Worst customer support. @TELUS

• 
  Canadian Oil 🇮🇱 (@oilcanadian4) reported 12 minutes ago

  No retention team in Canada? You offshored everything. After 20 years as your partner, I’m done. And when did it become acceptable to make a customer wait an HOUR? FU, @TELUS

• 
  Chris Vander Doelen (@winstarvander) reported 12 minutes ago

  I've tried all the carriers and this one is the best deal. It's the lowest-tier of the Telus system; I've been on it for five years with no issues whatsoever.

• 
  Canadian❤️ (@SoNaCanada) reported 12 minutes ago

  @TELUSsupport @TELUS Loyal for 15 years. Tried calling 611 with no luck, but finally got a callback after 3 days—agent had a child crying nearby, then she hung up and never called back. This is not acceptable. Escalate to a manager or retention team, or I will consider switching

• 
  Adam (@Tweedledee2022) reported 13 minutes ago

  @TELUS Why is your customer service so awful? I had one of your reps from your loyalty department cancel my plan. They made a mistake and didn’t cancel and I’ve been on the phone four hours trying to get ahold of someone. This is the type of customer service you offer?

• 
  Paul Horn 🇨🇦🥍🇨🇦🥍🇨🇦 (@bootstrap20) reported 15 minutes ago

  This happened to me too, but it was the last voicemail from my brother lost when Koodo changed my service. Thankfully, a VP at Telus went the extra mile and they were able to send me the recording. I have always thought that my experience was a unique one, but obviously not.

• 
  m! (@ntrphl) reported 15 minutes ago

  how is it that telus internet is still down it’s been over 16 hours

• 
  Bryan Dion (@Bdion99) reported 21 minutes ago

  @kurt_shmon We made the switch to VoIP through Telus. Our lines were down all the time.

• 
  Corey Haywood (@CoreyHaywood) reported 22 minutes ago

  @TELUSsupport @TELUS Just moved into a basement suite. Been waiting two weeks to have our internet set up, we verified with your braindead online support agents that the tech WOULD NOT need access to the owners house upstairs.....hahahaha ******* jk they have to put a hole in the side of their house