Telus Outage Report in Thornhill, Ontario

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Thornhill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

City	Problem Type	Report Time
Toronto	Internet	2 days ago
Toronto	Internet	7 days ago
Toronto	Internet	11 days ago
Toronto	Phone	12 days ago
Toronto	Internet	16 days ago
Toronto	Total Blackout	18 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

• 
  Matthew (@jmwensley) reported 3 minutes ago from Toronto, Ontario

  Hey @TELUS did you know that vehicles are to move to the right and stop to allow emergency vehicles to pass?

• 
  Susan (@glamourgirlca) reported 8 minutes ago from Vaughan, Ontario

  Tongues companies will take advantage of their customers. Come on @TELUS treat your customers with a modicum of respect. Then they go to a paperless bill, without making their customers aware. Roll over the data, #Telus stop cheating your loyal customers!

• 
  Debbi Ragogna (@DebRagogna) reported 8 minutes ago from Toronto, Ontario

  Hey @adtcanada @ADT curious to know why you have a 'Contact Us' form on your website? I used it over 2 weeks ago and yet no one has gotten back to me. I won't go into the other bad service I've had since @telus has taken over. #shame

• 
  Michael Nugent (@michaelnugent) reported 10 minutes ago from Toronto, Ontario

  Oh man, someone on Reddit just reminded me of when Telus used to have their MiKE network back in the early 2000s. I remember some of my friends back in high school had those cell phones that had a built-in walkie-talkie. They looked so convenient to have by buzzing your friends.

• 
  Jon Areias (@JonAreias) reported 10 minutes ago from Richmond Hill, Ontario

  @TELUS horrible customer service experience! I just was speaking to Iris and was on the phone for one hour, all I want to do is extend my contract that expires in 2 Weeks! SHOULD NOT BE THAT DIFFICULT #telus

• 
  Garrick The DJ (@GarrickTheDJ) reported 11 minutes ago from Toronto, Ontario

  Any other TELUS customer having issues with their mobile phone service? Restarted my phone three times, and nothing. Wireless works, and I can still send text messages! Just can’t make any calls! @TELUS @TELUSsupport #Toronto #TELUSDown #TELUS

• 
  Rishabh Sinha (@rishabh_snh) reported 12 minutes ago from Toronto, Ontario

  @TELUSsupport @TELUS I have been trying to upgrade my phone since 4 days. You automated prices shows 153+taxes for iPhone 11 Pro. I won’t pay that. There’s a technical issue with your chat box. I need a new phone in the next 3days. Help me out if you can.

• 
  Vipin (@Vipin39027196) reported 14 minutes ago from Toronto, Ontario

  @SamsungCanada @TELUS All lie about phone as i experiensed worst service, all customer representative officer lied that they send new charger within 15 business days. But its been more than a month and no update on status, still saying same while calling back.

• 
  Madushan 🥭goda Jegatheeswaran ☸️🇨🇦 (M.A.J) (@369ix) reported 16 minutes ago from Toronto, Ontario

  @ZAKtalksTECH Yes. I have tested this with a Google Pixel 5 and iPhone 12 Pro. Both didn't any issue with 5G connectivity. Also Telus investigated confirmed that I have 5G and i shouldn't have this 5G connectivity issues. The adviced me to replace the phone.

• 
  Sharlene🌱🍄🌷🌻 (@sfergs_) reported 19 minutes ago from Markham, Ontario

  I’m with Telus but we have Rogers wifi, is the wifi apart of the outage too?

• 
  Rick Barnes (@queerthoughts) reported 19 minutes ago from Toronto, Ontario

  @Qualifyfor @johndotbastable The questions asked here by this source are legit. Ask why #WeCharity is not addressing these issues. Also note this org is heavily reliant on corporate sponsorships. They've lost Telus, G&M, and Virgin in the last few days. They need to be more forthcoming.

• 
  Garrick The DJ (@GarrickTheDJ) reported 21 minutes ago from Toronto, Ontario

  @AstridManson @TELUS @TELUSsupport You too Astrid? Sorry to hear. Hoping “TELUS” resolves this problem soon. There are going to be a lot of frustrated customers out there. #TELUSDown

• 
  Garrick The DJ (@GarrickTheDJ) reported 24 minutes ago from Toronto, Ontario

  Any other TELUS customer having issues with their mobile phone service? Restarted my phone three times, and nothing. Wireless works, and I can still send text messages! Just can’t make any calls! @TELUS @TELUSsupport #TELUSDown #TELUS

• 
  Carol Brooks (@ttctaker) reported 27 minutes ago from Toronto, Ontario

  @gordperks People are waiting hours to talk to a human being! Most seniors are not computer savvy and or english isn't their first language. Telus is going to fix this?? I think not...press 1 if you think this sucks. Press 2 to get to 1.

• 
  RG for Life (@loganryan44) reported 43 minutes ago from Toronto, Ontario

  I understand that companies sell information to third parties but come on @telus, no one has my son’s phone number that he should be getting texts to a local dentist we’ve never gone to asking us to return

• 
  Jessica (@Jessica00469341) reported 45 minutes ago from Toronto, Ontario

  @naru2008 @TELUS Im with Fido to i pre ordered the i phone 12 pro in pacific Blue . $60/a-month $0 dollars down Ive been with Fido for a long time plus if you order the phone online you dont have to pay the $45 activation fee Im pretty certain . #iPhone12Pro #needaboost #Feel_Good

• 
  Peter Muscat (@Peter_Muscat) reported 51 minutes ago from Toronto, Ontario

  Also seeing tweets from people as far away as #Winnipeg saying they have no #Telus service either. #Telusdown

• 
  Farrukh Lalani (@fslalani) reported 54 minutes ago from Toronto, Ontario

  @TELUSsupport you did not provide ADT service, left us vulnerable, now we call to cancel you tell us breach of contract? I say you breached it. Cancel our account now! #telus #adt #Security

• 
  John N. Davis (@johnndavis) reported 55 minutes ago from Toronto, Ontario

  20200605: National Post : As Ottawa dithers, Canada's major cellular providers shun Huawei ["Telus has not backed out of its February announcement that it would be incorporating Huawei tech into its 5G network likely because it would need to interface with its existing… network"

• 
  otty (@OtarineMusic) reported 56 minutes ago from Toronto, Ontario

  @lav_sunrise Yeah it seriously sucks. Even if you go third party (I’m with Teksavvy for internet) the service is still distributed by Rogers/Bell/Telus/Shaw.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matt 710♨️ (@Matt_N710) reported 57 seconds ago

  @KyleDillon88 @DonnieandDhali I'm on Telus too and hearing the same issues

• 
  OutermostGhost 💀💜 | Opossum Ghost VTuber (@OutermostGhost) reported 3 minutes ago

  Having Telus issues today so might have to cancel stream. Will keep posted.

• 
  Seditious Me (@SeditiousMe) reported 6 minutes ago

  @dirklancer It took a year+ for Telus to fix a glitch that made it so my relative could not call my shaw number. They first blamed it on shaw. Then they attempted to fix it but it did not work. They finally sorted it seven months later. That is not the only number that could not call me

• 
  Apoorv Badgujar (@apoorv66) reported 7 minutes ago

  @TELUSsupport I have already sent a text message to Telus Support

• 
  Ray McLellan (@KotoMclellan) reported 7 minutes ago

  @TELUS just curious as to why your system is still so archaic? Trying to make a delivery to a customer and the phone numbers underneath your system still will not dial without a one in front. Or if they are a local number they will not dial with a one in front.

• 
  Micheal-Lineright (@MLineright) reported 9 minutes ago

  @NantucketBeef No problem Telus is hiring

• 
  Nobody's Fool (@Canadian_Guano) reported 10 minutes ago

  @GeorgeHampton25 @TELUS salesmen are the problem in our neighborhood. Bunch of shysters.

• 
  Seditious Me (@SeditiousMe) reported 12 minutes ago

  @dirklancer Got in trouble from official type people- YOUR NUMBER IS DISCONNECTED AND WE COULD NOT REACH YOU- Um no it is not, here let me phone my house with my cell phone while you watch- I was unimpressed with the tone, but it did change after that offer. They were with Telus, too.

• 
  Adam Steinson (@SteinsonAdam) reported 18 minutes ago

  @Izzy_in_Ottawa @TELUSsupport Is Telus Support an Oxymoron? Is this a parody account? What a horrendous company for customer service or troubleshooting

• 
  D. Martin (@nitramdf) reported 19 minutes ago

  @TELUSsupport my telus home security system is garbage has been since day one! now my doorbell cam doesn't work! The only reason I haven't called is I don't want to be on hold!