Telus

Telus Outage Report in Thornhill, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Thornhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Thornhill, Ontario 03/14/2026 05:15

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Thornhill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville and North York.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Phone
CanadaToronto Internet
CanadaToronto Internet
CanadaToronto Internet
CanadaToronto Wi-fi
CanadaToronto Wi-fi

Community Discussion

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Telus Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

  • kevineproulx Kevin Edward Proulx (@kevineproulx) reported from Toronto, Ontario

    @FemiNelson1 @Bell I managed to get through around 8am but call-taker said his board went from nice quiet start of his shift with zero callers to almost five-thousand in pending in span of ten minutes. Sounds like Canada-wide Bell service outage. Glad my mobile phone is with Telus!

  • johnndavis John N. Davis (@johnndavis) reported from Toronto, Ontario

    20200213: James McLeod : Telus to launch 5G network with Huawei by the end of 2020

  • anetto Annette McKinnon (@anetto) reported from Toronto, Ontario

    @Colin_Hung @HillTimesHealth @dtapscott @TELUS According to the Supreme Court we own the data but not the record which complicates the issue. Disagree with drs who argue that since they own the EMR and they enter the data, they are free to sell it if they chose to. #ThinkDigitalHealth. #MyData

  • jmwensley Matthew (@jmwensley) reported from Toronto, Ontario

    Everyone needs to understand what a terrible decision this is @TELUS is putting profit ahead of national security. I hope customers leave. @jkenney

  • mgamble Matthew Gamble (@mgamble) reported from Toronto, Ontario

    @AlexanderDKB @peternowak 💯 percent agree. Telus admitted as much in their testimony- the competition isn’t in the RAN, it’s in the core. The network core and the functionality it provides is where an MVNO thrives or dies.

  • lauramcgrathh Laura McGrath (@lauramcgrathh) reported from Toronto, Ontario

    @TELUS you are a joke. The worst customer service I’ve ever had in my life.... and that’s saying something.

  • tracylyn44 Tracy D (@tracylyn44) reported from Toronto, Ontario

    Hey @TELUSsupport you still are messaging the wrong person for account inquiries. Now you’re threatening to cut off the phone but when I log into my Telus it says the bill isn’t due until the 22nd. Wtf I don’t appreciate being threatened.

  • ugwumCee - (@ugwumCee) reported from Toronto, Ontario

    Every time I get my phone bill, there's a little surprise. I'm tired bruh. Should've Kuku gone to Telus and not have to worry about this shit.

  • sasha_cresswell 🦝🦔 sash 🦔🦝 (@sasha_cresswell) reported from Vaughan, Ontario

    @pittk85 @Ptbo_Canada @TELUS According to the BOB FM Facebook, there’s an outage! 🥴

  • debbyhenry Debra Henry (@debbyhenry) reported from Toronto, Ontario

    Disappointed with #Telus #CustomerService service. Was offered a great deal so I spent 30 minutes on the phone to only hear their sales office was incorrect about the deal.

  • ShaziGoalie ShaziGoalie (@ShaziGoalie) reported from Toronto, Ontario

    I even said no one will call me back. I have never seen such bad controls between departments or any accountability from @adtcanada. This is probably the worst service I have received for a simple request to fulfill my order. Will anyone NOW listen to my concern @TELUS

  • shurmanator ℙ𝕖𝕥𝕖𝕣 𝕊𝕙𝕦𝕣𝕞𝕒𝕟 (@shurmanator) reported from Toronto, Ontario

    @georganneb @char_lawyer @Bell @Rogers @TELUS Georganne, nobody dislikes those guys more than me but the systems were not designed for this. Same for internet. It’s like a water pipe to service an apartment complex is a foot in diameter but not if everybody is always home and taking showers simultaneously. Get used to it.

  • sheldonbk Sheldon Kerzner (@sheldonbk) reported from Toronto, Ontario

    @Ani1u7 @TELUSsupport For sure Telus is wrong.. Turning off Wi-Fi turns the feature off because it's something that has to be supported by the cellular network. I don't know what OS he was running. He's our IT consultant so he may be on a beta or something

  • sheldonbk Sheldon Kerzner (@sheldonbk) reported from Toronto, Ontario

    @Ani1u7 @Rogers @Bell @TELUS I have a sharing plan that's grandfathered so extra lines are cheap. We never go over 10GB combined but I like the cushion. I always bought phones outright but not last time and now flagships are crazy$. Approx $100/mo w/add ons (voice to text vcmail, etc).

  • rishabh_snh Rishabh Sinha (@rishabh_snh) reported from Toronto, Ontario

    @TELUSsupport @TELUS I am having issues with phone. My services aren’t disconnected. Can you help

  • jalaras Jose Alaras (@jalaras) reported from Markham, Ontario

    @itransstatus We are still having issues and we are not a Telus subscriber. Please check your system again. Our submissions are returning “r, Please try later...”

  • RjSabotaged_Me Demon Salvator 😈🤷🏾‍♂️ (@RjSabotaged_Me) reported from Toronto, Ontario

    Nah, this ain’t cool. My shit working like it’s a ******* LG Chocolate. Telus I’m bout to pull up.

  • GSawision George Sawision me. (master electrician) (@GSawision) reported from Toronto, Ontario

    @nspector4 Time to shut down Telus before it gets Canada shut!

  • queensantos1984 🖤Rachel Santos🖤 (@queensantos1984) reported from Toronto, Ontario

    @TELUSsupport is there an issue because I can't receive texts from boyfriend who Is with Rogers. His best friend is with telus and they can text no problem. This is annoying.

  • tanvir_z64 Tanvir64🇧🇩 (@tanvir_z64) reported from Toronto, Ontario

    @TELUSsupport I have also been on hold for over 35 min because customer service transferred me to another department is this how customer service is for TELUS

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • SnarkySteff Steffani Cameron, Deep State Operative 🇺🇦 (@SnarkySteff) reported

    For the love of God, @telus, put Apple Pay in your iPhone app. It’s more secure. No, I’m not gonna go fill out a suggestion form for what should be an obviously intelligent tech solution in 2022.

  • xiaomai76409159 debbie (@xiaomai76409159) reported

    Informatica World 2022 Showcases Customer Adoption of the IDMC . Customers Volvo, Pepsi, ADT, Telus and FreddieMac to share Cloud Modernization success with IDMC at Informatica's annual customer conference Informatica...

  • anonymousteeee tee (@anonymousteeee) reported

    Tired of using @RogersHelps as my service provider. Need to change my line to Bell/Telus ASAP

  • stuckincentre Bill McStravick (@stuckincentre) reported

    @PCPressOffice @fordnation Run big count fibres right beside these tracks and roads, connect everyone, don't count on Bell or Rogers or Telus or Shaw (especially the losers at Shaw, I work for Freedom mobile, they were going to shut us down) there is no $ in it for them.

  • alice_tps A TePungaSomerville (@alice_tps) reported

    you realise you’ve been socialised by nz mobile phone companies like @2degreesmobile into expecting to wait literally hours for customer service to pick up the phone - when you freak out that someone at telus picks up in five mins 😱

  • Les98045811 Les (@Les98045811) reported

    @sean_valerie @TELUS Always Telus is sorry and will look into the issue, never have I heard of Telus being pro active. Also if you have a problem and it’s not equipment related, it’s $150!! How am I supposed to know before hand what is causing the problem?

  • BlackBeard20096 Dan Perrins (@BlackBeard20096) reported

    . @CRTCeng do you think cell phone carriers routinely cutting service for under a $100.00 is a good thing or a bad thing in these times where the ability to send & recieve health related calls? Further is it ethical to use that to boost profits? @TELUS #canpoli #onpoli

  • qmackie qmackie (@qmackie) reported

    @K_elly_B @TELUS Root of problem is Heritage Conservation Act almost completely devalues archaeology that postdates 1846 CE. Probably not an accident the legislation was drawn up in this highly limiting manner.

  • cameronjkidd Cam (@cameronjkidd) reported

    So after 3 HOURS of Telus engineers being in my place over 2 days; my apartment can't be upgraded to fiber. Not the building....just my unit. When they first laid cables, they ****** up so bad they just sealed up the wall & blocked access to my unit. I ******* can't LMFAO

  • Darksyne2 Darksyne (@Darksyne2) reported

    @TELUSsupport @TELUS This is on your website and there’s no cancel button like on literally any other company I deal with. I requested a call back 2 hours ago and nothing…