Telus outages and service status in Thornhill, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus generated 2 outage signals in the last 24 hours around Thornhill, including 2 direct reports.
The most common problems reported in this area mention Phone, Internet, and E-mail.
The most recent signal from this area was received May 26, 4:23 PM EDT.

Phone (42%)
Internet (33%)
E-mail (8%)
Total Blackout (8%)
Wi-fi (8%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Thornhill	Baseline
May 26, 4:20 AM EDT	0	0	0
May 26, 4:40 AM EDT	0	0	0
May 26, 5:00 AM EDT	0	0	0
May 26, 5:20 AM EDT	0	0	0
May 26, 5:40 AM EDT	0	0	0
May 26, 6:00 AM EDT	0	0	0
May 26, 6:20 AM EDT	0	0	0
May 26, 6:40 AM EDT	0	0	0
May 26, 7:00 AM EDT	0	0	0
May 26, 7:20 AM EDT	0	0	0
May 26, 7:40 AM EDT	0	0	0
May 26, 8:00 AM EDT	0	0	0
May 26, 8:20 AM EDT	0	0	0
May 26, 8:40 AM EDT	0	0	0
May 26, 9:00 AM EDT	0	0	0
May 26, 9:20 AM EDT	0	0	0
May 26, 9:40 AM EDT	0	0	0
May 26, 10:00 AM EDT	0	0	0
May 26, 10:20 AM EDT	0	0	0
May 26, 10:40 AM EDT	0	0	0
May 26, 11:00 AM EDT	0	0	0
May 26, 11:20 AM EDT	0	0	0
May 26, 11:40 AM EDT	0	0	0
May 26, 12:00 PM EDT	0	0	0
May 26, 12:20 PM EDT	0	0	0
May 26, 12:40 PM EDT	0	0	0
May 26, 1:00 PM EDT	0	0	0
May 26, 1:20 PM EDT	0	0	0
May 26, 1:40 PM EDT	0	0	0
May 26, 2:00 PM EDT	0	0	0
May 26, 2:20 PM EDT	0	0	0
May 26, 2:40 PM EDT	0	0	0
May 26, 3:00 PM EDT	0	0	0
May 26, 3:20 PM EDT	0	0	0
May 26, 3:40 PM EDT	0	0	0
May 26, 4:00 PM EDT	0	0	0
May 26, 4:20 PM EDT	0	0	0
May 26, 4:40 PM EDT	0	0	0
May 26, 5:00 PM EDT	0	0	0
May 26, 5:20 PM EDT	0	0	0
May 26, 5:40 PM EDT	0	0	0
May 26, 6:00 PM EDT	0	0	0
May 26, 6:20 PM EDT	0	0	0
May 26, 6:40 PM EDT	0	0	0
May 26, 7:00 PM EDT	0	0	0
May 26, 7:20 PM EDT	0	0	0
May 26, 7:40 PM EDT	0	0	0
May 26, 8:00 PM EDT	0	0	0
May 26, 8:20 PM EDT	0	0	0
May 26, 8:40 PM EDT	0	0	0
May 26, 9:00 PM EDT	0	0	0
May 26, 9:20 PM EDT	0	0	0
May 26, 9:40 PM EDT	0	0	0
May 26, 10:00 PM EDT	0	0	0
May 26, 10:20 PM EDT	0	0	0
May 26, 10:40 PM EDT	0	0	0
May 26, 11:00 PM EDT	0	0	0
May 26, 11:20 PM EDT	0	0	0
May 26, 11:40 PM EDT	0	0	0
May 27, 12:00 AM EDT	0	0	0
May 27, 12:20 AM EDT	0	0	0
May 27, 12:40 AM EDT	0	0	0
May 27, 1:00 AM EDT	0	0	0
May 27, 1:20 AM EDT	0	0	0
May 27, 1:40 AM EDT	0	0	0
May 27, 2:00 AM EDT	0	0	0
May 27, 2:20 AM EDT	0	0	0
May 27, 2:40 AM EDT	0	0	0
May 27, 3:00 AM EDT	0	0	0
May 27, 3:20 AM EDT	0	0	0
May 27, 3:40 AM EDT	0	0	0
May 27, 4:00 AM EDT	0	0	0
May 27, 4:20 AM EDT	0	0	0

May 27: Problems at Telus

Telus is having issues since 11:40 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Thornhill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Toronto county, Richmond Hill, and Scarborough.

City	Problem Type	Report Time
Toronto	Internet	12 hours ago
Toronto	Internet	20 hours ago
Toronto	Phone	1 day ago
Toronto	Wi-fi	2 days ago
Toronto	Total Blackout	2 days ago
Toronto	Phone	3 days ago

Nearby cities with recent reports

Toronto

6 recent signals

12 hours ago

Toronto county

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

Jessica (@Jessica00469341) reported 4 minutes ago from Toronto, Ontario
@naru2008 @TELUS Im with Fido to i pre ordered the i phone 12 pro in pacific Blue . $60/a-month $0 dollars down Ive been with Fido for a long time plus if you order the phone online you dont have to pay the $45 activation fee Im pretty certain . #iPhone12Pro #needaboost #Feel_Good
Tanvir64🇧🇩 (@tanvir_z64) reported 5 minutes ago from Toronto, Ontario
@TELUSsupport I have also been on hold for over 35 min because customer service transferred me to another department is this how customer service is for TELUS
Tania gupta (@taniagupta1307) reported 8 minutes ago from Toronto, Ontario
@koodo @TELUS is fooling people with hidden charges that you are able to see only once you check your bill and find it to be $200 $190 and when you contact customer care, they will say we understand but won't be able to provide u with clarification #koodo #TELUS #worstconnection
Garrick The DJ (@GarrickTheDJ) reported 9 minutes ago from Toronto, Ontario
@AstridManson @TELUS @TELUSsupport You too Astrid? Sorry to hear. Hoping “TELUS” resolves this problem soon. There are going to be a lot of frustrated customers out there. #TELUSDown
Alexa Smith (@prettyapathetic) reported 12 minutes ago from Toronto, Ontario
Switched my cell phone service from #telus to #koodo at the end of December and yet I’m still getting #telus bills 2 months later. Not cool #telus not cool. You will be hearing from me shortly.
nonaammees (@nonaammees) reported 14 minutes ago from Toronto, Ontario
@TELUS I've been waiting 4 hours now for a text message to port my phone now I'm in linbo between both phones and support is closed.. what kind of nonsense is this? @TELUSsupport
Garrick The DJ (@GarrickTheDJ) reported 19 minutes ago from Toronto, Ontario
I can text msg my girlfriend, but when I call her, it goes right to voice mail. Called her twice, same thing happens. Remembering why I never bundled with “Rogers”. Fine with just TV. Content with @TELUS/ @TELUSsupport #rogersoutage #toronto #rogersdown
Madushan 🥭goda Jegatheeswaran ☸️🇨🇦 (M.A.J) (@369ix) reported 20 minutes ago from Toronto, Ontario
@ZAKtalksTECH Yes. I have tested this with a Google Pixel 5 and iPhone 12 Pro. Both didn't any issue with 5G connectivity. Also Telus investigated confirmed that I have 5G and i shouldn't have this 5G connectivity issues. The adviced me to replace the phone.
Jim "The Canadian Patriot" (@jim_thepatriot) reported 22 minutes ago from Toronto, Ontario
Is data safe with Big Tech Consulting firms owned by Indian Moguls or Canadian Companies outsourcing their Tech support in India like Telus and Bell? This is a national security problem. #cybersecurity
Peter Dimov (@peterdimov) reported 29 minutes ago from Toronto, Ontario
@CTVNews Bell Canada, Rogers Communications Inc., Telus Corp. and Shaw Communications Inc. have all announced customers will not be charged to help connect with loved ones in the embattled region
George (@GeorgeStroe3) reported 30 minutes ago from Toronto, Ontario
@TTChelps I see, did not know, apologies. I am on Telus. Will do that, connect to the wifi. Did not know where to get off and was using google maps to guide me. But of course you need wifi for that. Fortunately the trains come out from the tunnel after Bloor and I had signal again
Salti (@SamySalti) reported 30 minutes ago from Markham, Ontario
Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.
Willem de Ruijter (@Willem_Michael) reported 31 minutes ago from Toronto, Ontario
I spent my #snowday speaking with @TELUSsupport service reps. In December 2017 @TELUS and other major Cell companies matched the @FreedomMobile #10GB plans. 14 months pass they raise the fee $10. The price we pay for #Cellphone service in #Canada is ridiculous. @CRTCeng
Shane (@Innanenights) reported 31 minutes ago from Toronto, Ontario
Still having a horrid time with my data services. My connection times out, or takes forever to load. Same with other Telus customers around me. What’s happening @TELUSsupport ?
Farrukh Lalani (@fslalani) reported 36 minutes ago from Toronto, Ontario
@TELUSsupport you did not provide ADT service, left us vulnerable, now we call to cancel you tell us breach of contract? I say you breached it. Cancel our account now! #telus #adt #Security
Shaun Guthrie 🇨🇦 (@LordGuthrie) reported 37 minutes ago from Toronto, Ontario
@chezz12 @SpotifyCanada @SpotifyCares Yup. I think falls into the same thing Shaw and TELUS do when they come out with promotions and you’re and existing customer
Sharlene🌱🍄🌷🌻 (@sfergs_) reported 40 minutes ago from Vaughan, Ontario
You know what’s annoying? The Telus IVR system. Like as soon as I hear I start yelling “REPRESENTATIVE!!!” Like I don’t wanna ****** talk to this stupid *** robot😭
Brit Alexandria 🌷 (@brxvnd) reported 43 minutes ago from Toronto, Ontario
Worst 👏🏼 customer 👏🏼 service 👏🏼 EVER 👏🏼 @TELUS #TelusTakesTheCake smh!
Debbi Ragogna (@DebRagogna) reported 58 minutes ago from Toronto, Ontario
Hey @adtcanada @ADT curious to know why you have a 'Contact Us' form on your website? I used it over 2 weeks ago and yet no one has gotten back to me. I won't go into the other bad service I've had since @telus has taken over. #shame
Space & Defense Sector (@SpaceSector001) reported 59 minutes ago from Purpleville, Ontario
@Coffee4Life365 @Rogers @Bell Yeah. Telus are stupid that way. I use to work for Telus in BC. AST is the total solution even in airplanes. But dtarlink was lol he good for laptops and stuff in the air.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

Meggster 🇨🇦 (@BcMeggster) reported 4 minutes ago
@VanCityVice You think our Hyro bills will be going down once Telus sucks the life out of it for an A.I. data center. They announced stupidity. We don't nee China's system at all.
Tierneymisu (@the_ref14) reported 4 minutes ago
@MelissaLMRogers @TELUSsupport Public mobile. $35 for 100gb good in Canada/us/Mexico. It's the Telus network.
Marilyn Yvonne (King) Nowak (@mernino2k2) reported 6 minutes ago
This stupid phone is trying to connect to devices my husband used instead of my choices. I couldnt connect to my own vehicle today again. Samsung is glitches upon glitches. His phone is motorolla. Mine is Samsung! I will use my Telus only to protect my privacy & fix their error
FTP/ACAB 🍉 (@bluesparky666) reported 8 minutes ago
I just switched my phone to Fizz from rogers and now pay 50% less. Just wanted to share. Im not going to answer your calls @Rogers, you can **** all the way off. Next up, @TELUS internet, your time is up *******.
Thundercat 🇨🇦🇷🇺 (@Thundercattttt0) reported 8 minutes ago
@TELUS How about you guys fix that, I prefer a secured connection.
Michele (@muffins135) reported 13 minutes ago
@CrunchyCarpets @TELUS @TELUSsupport The wait times on the phone are abhorrent. $200 for a tech to come out if you would like personal help…ridiculous.
Adrian Somers (@SomersYYJ) reported 16 minutes ago
@TELUS Poor wifi performance. Speed tests not equating to advertised performance, glitching for even direct ethernet connection.
James Burnell (@uxridge_james) reported 17 minutes ago
@MelissaLMRogers @TELUSsupport I pay $30 for 150 gig unlimited on Telus. Only 5 bucks more than Florida I guess Canada isn’t as bad as you think.
Michele (@muffins135) reported 18 minutes ago
@TELUS Why did I as the customer, have to search out this info? Ridiculous
Mickey (@fortnitekyoong) reported 21 minutes ago
Telus outage on a Saturday while at my retail job yeah #LetsAllDie