Telus outages and service status in Thornhill, Ontario
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Thornhill, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- Internet (100%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Thornhill, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Thornhill, Ontario
The most recent Telus outage reports came from the following cities: Toronto, Toronto county, and Markham.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 24 days ago |
|
Toronto
|
Wi-fi | 1 month ago |
|
Toronto county
|
Internet | 1 month ago |
|
Markham
|
Phone | 2 months ago |
|
Toronto county
|
Internet | 2 months ago |
|
Toronto
|
Internet | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Thornhill, Ontario
Latest outage, problems and issue reports in Thornhill and nearby locations:
-
RedPepper 🔜@AC.🌻🐶💣 (@PepperMuzz) reported from Vaughan, OntarioIt’s pretty bad when a major corporation like @TELUS @TELUSsupport can’t do anything for a long term Customer since 2008 - bring out a plan much less expensive then my current one and tells me I have to buy out my current contract in order to switch. Great loyalty TELUS.
-
Brit Alexandria 🌷 (@brxvnd) reported from Toronto, OntarioWorst 👏🏼 customer 👏🏼 service 👏🏼 EVER 👏🏼 @TELUS #TelusTakesTheCake smh!
-
Spooky Beca (@RebecaMacKinnon) reported from Toronto, Ontario@TTChelps @DemandAccess hey @TELUSsupport @TELUS please consider finally letting your customers access phone network coverage in the TTC tunnels, if an emergency were to happen i would want to be able to contact family and us not having that option is sad and disappointing 😬
-
Dante Haversham (@Blooberboy) reported from Toronto, Ontario@TELUS I signed up for @TELUS a week ago. My first bill is due in 3 days already. I haven’t even received my SIM card yet and @TELUSsupport expects me to pay for 10 days of service. Is this a Scam or a service?
-
Starbucks Bae (@Miss_Angel_Baby) reported from Toronto, OntarioNot @TELUS Refusing To Help Me With An Upgrade On My Plan...
-
Rishabh Sinha (@rishabh_snh) reported from Toronto, Ontario@TELUSsupport @TELUS I have been trying to upgrade my phone since 4 days. You automated prices shows 153+taxes for iPhone 11 Pro. I won’t pay that. There’s a technical issue with your chat box. I need a new phone in the next 3days. Help me out if you can.
-
James Harbeck, still here (@sesquiotic) reported from Toronto, OntarioFun day. I find out that @chaptersindigo hasn’t delivered an e-gift card I paid for and they said they had sent, but just as I’m trying to contact customer service my @Bell home service abruptly craps out. (I’m using my Telus mobile phone to tweet.)
-
David Shory (@dshory) reported from Toronto, OntarioUnimpressed at the rate increase for my plan. Feels like I’m being gauged by @TELUS. I’ve been a client for over 20 years - time to switch. The gradual erosion of your customer service and increase in fees is too much to bear.
-
Sherry Rezaie, MD (@shaghayegh755) reported from Toronto, Ontario@TELUS I have been trying to get a hold of someone in your sales team by multiple emails and phone for the past 5 days for a time sensitive PS suite EMR matter and no one responded yet !! This is truly a terrible service 👎
-
Sam Kemp-Jackson (@samkj27) reported from Toronto, Ontario@TELUSsupport @TELUS I’m not happy about my phone being suspended. I just spoke to someone via chat to reinstate and it’s not working. His name is Carlos. Please look into this ASAP and advise. #CustomerExperience
-
ShaziGoalie (@ShaziGoalie) reported from Toronto, OntarioI even said no one will call me back. I have never seen such bad controls between departments or any accountability from @adtcanada. This is probably the worst service I have received for a simple request to fulfill my order. Will anyone NOW listen to my concern @TELUS
-
Jim "The Canadian Patriot" (@jim_thepatriot) reported from Toronto, OntarioIs data safe with Big Tech Consulting firms owned by Indian Moguls or Canadian Companies outsourcing their Tech support in India like Telus and Bell? This is a national security problem. #cybersecurity
-
Alexa Smith (@prettyapathetic) reported from Toronto, OntarioSwitched my cell phone service from #telus to #koodo at the end of December and yet I’m still getting #telus bills 2 months later. Not cool #telus not cool. You will be hearing from me shortly.
-
HotPeppa (@Hunnie2B) reported from Toronto, OntarioExplain to me how does a PHONE COMPANY get their wires crossed for days now and still cannot resolve their problem. Press 5 for CS only to be told sorry you've reached Credit Operations. @TELUS I'm coming back!!!
-
Rick Barnes (@queerthoughts) reported from Toronto, Ontario@Qualifyfor @johndotbastable The questions asked here by this source are legit. Ask why #WeCharity is not addressing these issues. Also note this org is heavily reliant on corporate sponsorships. They've lost Telus, G&M, and Virgin in the last few days. They need to be more forthcoming.
-
Stephen Punwasi 📉🎄🎅🏼🐈 (@StephenPunwasi) reported from Toronto, Ontario@DrMattHenschke @AvaEmr Any way to make them interoperable so your service can receive Telus’ offering without much overhead?
-
Mayssia (May) Elajami - Toronto Lawyer (@Mayssia) reported from Toronto, Ontario2/2 even though it was $0.00 that is what companies like Bell & TELUS etc usually charge on the credit card at first to see if it is valid always check everything daily through online banking - it is good I caught it - but sucks now b/c I have to change all my automatic payments
-
nonaammees (@nonaammees) reported from Toronto, Ontario@TELUS I've been waiting 4 hours now for a text message to port my phone now I'm in linbo between both phones and support is closed.. what kind of nonsense is this? @TELUSsupport
-
Lanrick Bennett Jr. (@myonlinelifenow) reported from Toronto, Ontario👇🏾#InThisTogether @RogersHelps @bell @TELUS Lets follow in @johnkrasinski and @ATT’s footsteps to support #HeathCareHeroes Adding @VancityReynolds because, well why not #COVID2019
-
Sophia Cybulski (@SophiaCybulski) reported from Toronto, Ontario@adams6110 Something is still going to you However once on twitter you tried to connect me to Rogers always tried to help me with this connectivity. So did Virgin and Telus
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Rina Alexis ♏♋♏ (@Rinah75) reported@Rogers Your customer service is appalling. I will be switching at the first opportunity presented. @TELUS
-
🏆Crosby87 #BELIEVE (@Crosby87hfxfan) reported@TELUS I would like for someone to actually respond to address the issues. I still did not hear back from Alejandro after I responded to his initial questions.
-
C Lo aka Vandal Savage (@intrikitt) reported@TELUS @TELUSsupport Janal from "loyalty" tells me I cannot get a credit, even though Mariam from the previous department was able to... You tell me I can't speak to a manager.. So in essence wasted my ENTIRE GOTDAMN TIME. I will be escalating this to the BBB cause this is the WORST cx experience.
-
ChinoAleman (@chinoalemano) reportedMy two biggest fears about $AMPG were the biggest MNO and the margins. That's why I lowered my exposure and positioned myself publicly for $DGXX's earnings. Yet, at these prices, AMPG is very attractive. I think this is an overreaction. It reminds me of $FLNC. Yesterday's report confirmed the "problem" with the Asian program. Last call, they said: "timing delays due to customer deployment schedules and overseas supply chain factors". Yesterday's Titan Crest filing says: "substantial delays in developing its products". That's where I suspected the $70M+ program was going to be in trouble, discussed it with my friends, and shared my insights about it. Today's call: "We do not have any cancellations of orders, or we do not have any changes in the LOIs. The forecast timing has changed". "Particularly within one of our international 5G programs. So this shift is affecting the timing on the follow-on purchase orders associated with that deployment overseas". It's a timing issue. Nobody cancelled. My conclusion is that those problems will eventually get solved, but that OREX's LOI was delayed (the biggest MNO) because Titan Crest. Who knows how long it takes. Thesis didn't change. That's exactly why they pulled guidance: because they can't date the fix. Painful, but honest. The $40M (North American MNO) program is Telus. No problems there. In fact, they've been ordering MORE than the LOI. On margins, last call they told us: "We do not expect margin improvement to be perfectly linear quarter to quarter, especially during a ramp-up phase, but improving gross margin remains one of our key operating priorities". So I understand margins will eventually climb (especially with the 64T64R and everything AI-RAN). My fear was how the market would take a margin reduction when it printed. It printed. The market did what I feared. Both things will get solved and it will stabilize. Same thing happened with Fluence. I bought at $12.60. Euphoria traders ran it to $15. That's what happened with AMPG lately. Lots of euphoria. Lots of likes. Lots of tourists. Then FLNC dropped from $15 to $10 in premarket. Everyone who read "margin cut" hit sell. Market opened. It went back to $15. Now it sits around $13, more or less stabilized. I think something similar just happened to AMPG. All that attention, all those posts with hundreds of likes... that's tourist capital. The tourists saw the margin compression and overreacted. Was it a bad earnings report? Definitely. So was Fluence's. Was it THAT bad? No. Eventually it recovers and stabilizes. And the game, same as Fluence, is watching whether the next reports recover margins and put a date on the product problem. The thesis is the same. The clock is longer. Not financial advice. Still long $AMPG. Long $DGXX. DYOR.
-
peter the butchwhore (@hotglassofskank) reportedit’s crazy that telus can charge me $135 to cancel my internet service when they do not offer the service at my new house. like that’s a YOU problem.
-
Lewa of Lewahairs (@iwalewa_x) reported@simsimmaaz @mamaasquishy What provider? Switched from Telus to Rogers. But their service is so pooooooorrrr
-
Shawn Tock (@TockShawn) reported@RogersHelps @rogers: 15 hours with no internet, using my @telus phone as a hotspot. At 8 am, you said it'd take 4 hours to fix. Then 4-6 hours. Then the Rogers outage page kept extending the resolution time by an hour. Now an agent told me 24 hours. WTF? Unacceptable.
-
ICE CANADA (@BenDaws22753025) reported@JustMeJamie64 @Rogers Kicked Telus to the curb last week, they asked why, I told them their installers who were contracted for 2.5 hrs came and did half *** job in 30 minutes while speaking Punjabi in my house. Then upon reaching out to customer service, more foreigners. No Telus No Timmies No Thanks.
-
Blacktop Cowboy (@Blacktop_Cowboy) reported@UberJumper @Rogers Honestly Rogers and Telus are such a **** show, I'm just gonna get starlink, and if they ever make a phone I'll get that too
-
Bill McCreery (@Bill_McCreery) reported@DouglasTodd @TELUS 2/2 What happens when the US South & Central America become unlivable? These issues won't go away.