Telus outages and service status in North York, Ontario

Problems in the last 24 hours in North York, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in North York, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near North York, Ontario

The most recent Telus outage reports came from the following cities: Richmond Hill, Toronto, Scarborough, and Purpleville.

City	Problem Type	Report Time
Richmond Hill	Phone	1 day ago
Toronto	Internet	5 days ago
Toronto	Phone	5 days ago
Toronto	Total Blackout	5 days ago
Toronto	Internet	7 days ago
Richmond Hill	Phone	11 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near North York, Ontario

Latest outage, problems and issue reports in North York and nearby locations:

• 
  ℙ𝕖𝕥𝕖𝕣 𝕊𝕙𝕦𝕣𝕞𝕒𝕟 (@shurmanator) reported 2 minutes ago from Toronto, Ontario

  @georganneb @char_lawyer @Bell @Rogers @TELUS Georganne, nobody dislikes those guys more than me but the systems were not designed for this. Same for internet. It’s like a water pipe to service an apartment complex is a foot in diameter but not if everybody is always home and taking showers simultaneously. Get used to it.

• 
  Laura McGrath (@lauramcgrathh) reported 6 minutes ago from Toronto, Ontario

  @TELUS you are a joke. The worst customer service I’ve ever had in my life.... and that’s saying something.

• 
  RyanCartier (@RyanCartiers) reported 6 minutes ago from Toronto, Ontario

  @TELUS Why does a call to @telusmobility require specifying mobil a 2nd time? Please correct redundancy, problem identified & feedback given to #customerservice over a year ago. Listening to frontline employees pays dividends in business.

• 
  Sherry Rezaie, MD (@shaghayegh755) reported 8 minutes ago from Toronto, Ontario

  @TELUS I have been trying to get a hold of someone in your sales team by multiple emails and phone for the past 5 days for a time sensitive PS suite EMR matter and no one responded yet !! This is truly a terrible service 👎

• 
  RedPepper 🔜@AC.🌻🐶💣 (@PepperMuzz) reported 12 minutes ago from Vaughan, Ontario

  It’s pretty bad when a major corporation like @TELUS @TELUSsupport can’t do anything for a long term Customer since 2008 - bring out a plan much less expensive then my current one and tells me I have to buy out my current contract in order to switch. Great loyalty TELUS.

• 
  RG for Life (@loganryan44) reported 21 minutes ago from Toronto, Ontario

  I understand that companies sell information to third parties but come on @telus, no one has my son’s phone number that he should be getting texts to a local dentist we’ve never gone to asking us to return

• 
  Jamie Fox (@ACJamieFox) reported 22 minutes ago from Toronto, Ontario

  @Skeeter00007 @Rogers @TELUS Greed never gives.

• 
  Farrukh Lalani (@fslalani) reported 27 minutes ago from Toronto, Ontario

  @TELUSsupport you did not provide ADT service, left us vulnerable, now we call to cancel you tell us breach of contract? I say you breached it. Cancel our account now! #telus #adt #Security

• 
  Starbucks Bae (@Miss_Angel_Baby) reported 27 minutes ago from Toronto, Ontario

  Not @TELUS Refusing To Help Me With An Upgrade On My Plan...

• 
  Sam Kemp-Jackson (@samkj27) reported 28 minutes ago from Toronto, Ontario

  @TELUSsupport @TELUS I’m not happy about my phone being suspended. I just spoke to someone via chat to reinstate and it’s not working. His name is Carlos. Please look into this ASAP and advise. #CustomerExperience

• 
  Dennis aka dLo (@sidetripca) reported 28 minutes ago from Toronto, Ontario

  @SteveSpag @freedomsupport This isn’t affecting just Freedom... Telus, Rogers and Bell also impacted by the outage. Clearly something else going on.

• 
  Cubby (@Cubby1412) reported 29 minutes ago from The Beaches, Ontario

  After being a loyal, paying customer at @FreedomMobile for 22 years I'm forced to change carriers. The poor customer service I've received today showed no loyalty. Who is the best? Bell, Fido or Telus? I'm actually unhappy with Freedom for the first time. #freedommoblie #freedom

• 
  DjMalik (@DjMalik8013) reported 33 minutes ago from Toronto, Ontario

  @TELUS @TELUSsupport why is there no service in Toronto ON? Outages are unacceptable considering the premium you charge for your services.

• 
  Peter Dimov (@peterdimov) reported 33 minutes ago from Toronto, Ontario

  @CTVNews Bell Canada, Rogers Communications Inc., Telus Corp. and Shaw Communications Inc. have all announced customers will not be charged to help connect with loved ones in the embattled region

• 
  Shaun Guthrie 🇨🇦 (@LordGuthrie) reported 44 minutes ago from Toronto, Ontario

  @chezz12 @SpotifyCanada @SpotifyCares Yup. I think falls into the same thing Shaw and TELUS do when they come out with promotions and you’re and existing customer

• 
  Dan Levy (@TheDanLevy) reported 46 minutes ago from Toronto, Ontario

  @The_IT_Nerd I don’t see why it would be so difficult. Maybe I need to research eSIMs tho but to my understanding it’s basically the same process as what Bell & Telus had with their CDMA network phones back in the day. It has a serial number (not just IMEI) you register with network

• 
  Jay Yoo (@tdotjay) reported 47 minutes ago from Toronto, Ontario

  @TELUSBusiness @TELUSsupport been a customer since 1999. I’m very disappointed that @Telus was not able to match an offer to keep me on.

• 
  James Harbeck, still here (@sesquiotic) reported 47 minutes ago from Toronto, Ontario

  Fun day. I find out that @chaptersindigo hasn’t delivered an e-gift card I paid for and they said they had sent, but just as I’m trying to contact customer service my @Bell home service abruptly craps out. (I’m using my Telus mobile phone to tweet.)

• 
  Sophia Cybulski (@SophiaCybulski) reported 50 minutes ago from Toronto, Ontario

  @adams6110 Something is still going to you However once on twitter you tried to connect me to Rogers always tried to help me with this connectivity. So did Virgin and Telus

• 
  Willem de Ruijter (@Willem_Michael) reported 53 minutes ago from Toronto, Ontario

  I spent my #snowday speaking with @TELUSsupport service reps. In December 2017 @TELUS and other major Cell companies matched the @FreedomMobile #10GB plans. 14 months pass they raise the fee $10. The price we pay for #Cellphone service in #Canada is ridiculous. @CRTCeng

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Moon Jay 🚀 🇨🇦 (@MoonJay589) reported 3 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport At least you get calls. My Telus has been broken for over a year. They don't give a ****. Can't get one of the Filipinos to help ever never speak English clear, always hang up, only ever address half the problem. Sent me 4 new boxes. 3 months later down to one android box. There new superior technology, Telus is absolute joke do not use them! My security hole other gong show of broken and useless equipment. I can't cool anything on our stove or the fire alarm goes off and fire department comes.

• 
  aya ❦ (@offleebits) reported 3 minutes ago

  WHY IS TELUS SO ******* SLOW TODAY

• 
  JimmyJames (@jimmyjamesmm1) reported 4 minutes ago from Amherstburg, Ontario

  @ProvoGal01 @TELUS @TELUSsupport I ended up reporting the conversation and canceled all my bell subscriptions immediately. They called me telling me I could save money on my account and asked who I currently used as a phone and internet service provider. Wtf, how did they not know I was with bell for 15 years?

• 
  cd frombc (@Cdfrombc69) reported 4 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport Somebody called me about my past due account which I paid earlier in the day and then what I brought up that I'd like to cancel my account she said her thickest Indian accent oh I can't hear you sir and goodbye ******* ****

• 
  K.J. (@KSJaswal97) reported 8 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport Happened to me too, was calling about my internet services and the person who picked up said he was from the Telus customer service in India I legit couldn’t believe that they have a department in India of all places. Why do they have people there managing Canadian accounts

• 
  Artur Kusi🅰️k (@ArturKusiaktbk) reported 13 minutes ago

  @UnLuckyStuey Firstnet is a premium service. Last price I saw was 20 dollars for connection. The use case is to bring the world firstnet type capability. Canada is going to use it for their first responders on PSBN network with TELUS and Bell. The bears miss the forest from the trees.

• 
  shut ******** up (@sofkngoodlois) reported 13 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport shut ******** up

• 
  Onlyamonkey (@onlyamonkee) reported 16 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport Not to mention it’s not even about your phone most of the time. It’s trying to sell you cameras or some other product. I called support one time and I legit heard hens in the background of the call. Was unprofessional as ****

• 
  Ray Gaur (@raygaurca) reported 16 minutes ago

  We signed up for a three year contract to replace our month-to-month service for business effective November 28, 2025. It was our understanding that Anatoli Jr. Goriansk @TELUS the Account Manager was going to handle the switch, but for some reason he did not cancel our month-to-month service. Now our account has been suspended because of non-payment of the month-to-month service. Can you please assist. @TELUSsupport

• 
  GoofyNewfie (@LeeBurt1974) reported 21 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport They just imported all the call centers here now. So if you call for support you still get Indian. Just Brampton living now