Telus Outage in North York, Ontario

ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?

We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless

@The_IT_Nerd I don’t see why it would be so difficult. Maybe I need to research eSIMs tho but to my understanding it’s basically the same process as what Bell & Telus had with their CDMA network phones back in the day. It has a serial number (not just IMEI) you register with network

@ImransLegalMind @TELUS It’s working for me now. Was a 5 minute gap of no service and I spazzed. Haha

@TELUS Why does a call to @telusmobility require specifying mobil a 2nd time? Please correct redundancy, problem identified & feedback given to #customerservice over a year ago. Listening to frontline employees pays dividends in business.

I didn't take a picture, as I was in the weird Telus health website at the time & didn't want to crash it. Saw a tiny black mouse just come right up to me on the sidewalk. I stopped there and talked to my endo. It lies down and closes its eyes. ToT I think it ate poison/sumn.

@robnicholsontor Classification is an oligopoly at a high level, but the pressures are monopolistic when they can fail and take out the whole banking system. Bell and Telus were fine, but just a Rogers failure was able to grind the country to a halt.

How would anyone know if there was a Telus outage?

Worst 👏🏼 customer 👏🏼 service 👏🏼 EVER 👏🏼 @TELUS #TelusTakesTheCake smh!

Still having a horrid time with my data services. My connection times out, or takes forever to load. Same with other Telus customers around me. What’s happening @TELUSsupport ?

Not @TELUS Refusing To Help Me With An Upgrade On My Plan...

@TELUS I've been waiting 4 hours now for a text message to port my phone now I'm in linbo between both phones and support is closed.. what kind of nonsense is this? @TELUSsupport

@Mark_Goldberg @TELUS Question: How many of TELUS+Bell shared network cell towers are fiber connected? 96%? More?

@CTVNews Bell Canada, Rogers Communications Inc., Telus Corp. and Shaw Communications Inc. have all announced customers will not be charged to help connect with loved ones in the embattled region

@TELUS @TELUSBusiness your customer service agents have become an absolute joke. Putting me on hold without notice, singing on the call, trying to prolong the call for no reason. Do better.

I pay my iPhone messenger app dussssst. Those notifications are teewww alarming and plentiful. Every day 100 unread messages but it’s just pure access codes, Telus offers and people I’ve let down. WhatsApp is the life for me

PSA: Stupid Telus employee messed up my number port so my personal number is out of order until noon tomorrow

@AnthonyFarnell Telus has a service that blocks those calls. You can create an approved list but anyone else has to enter a code.

After updating to iOS 15.X my iPhone can barely use LTE. It takes several minutes to load a web page, if it loads at all. Im on iOS 15.1 on the @TELUS network. Anybody else experience this? It’s been like this for a week and no solution seems to work.

If anyone tried to text me today, Telus was down and I didn't notice 🥲

@JeffBallingall They cant stop the big corporations like rogers bell n telus from ripping us AND our govt a new one on every service they provide either... CRTC really doesnt do anything usefull and only harms everything they get involved in...

@DominicLiberka @TELUS @TELUSsupport The charity they do is to support their employees in Philippines! Over 10,000 Canadian jobs shipped to Philippines since 2008

@12Kitkat16 Oh just wait and see how fast that changes to hundreds of dollars like telus did here, security for 37.00 a month and then a few months suddenly not working right and has to have boosters,and then we'll you use this and that and they use so many bites and suddenly they 1/

@mat_schmaltz @PierrePoilievre We don't any of that crap you mentioned. Start taxing the wealthy, they leave now we are out of jobs. You people are absolutely ridiculous with this crap. If a company like telus sells something that's not required to live. No special taxes but banks are another story

@dzoolander85 @JustinTrudeau So how did the CEWS Trickle down to the workers who got laid off so their CEOs could get bigger bonuses? You know, Rogers? Bell? Telus?

I wish I had better internet. I can't even watch livestreams Where's the fibre optic Telus is 3 months late lol wtf

@fatemenajafi10 @TELUS @TELUSsupport Same here. Last week was the worst.

@TELUS could you please care one ounce about customer service?!

@TELUS when are you going to upgrade Enderby Mabel Lake road to something over 6mbps for these people??? I pay for 15mbps and get 5 or less. It's embarrassing that I can't even view my work app on your outdated, garbage infrastructure. Wake.Up...

So I went down to the mall, went to the Apple Store, looked at the phones, decided on the one I was going to get, went to TELUS, and he said he couldn’t process my upgrade in store unless they charge me $50 to do so. $50 to click the same buttons I would at home. Seriously?!