Telus outages and service status in North York, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus generated 1 outage signal in the last 24 hours around North York, including 1 direct report.
The most common problems reported in this area mention Phone, Internet, and E-mail.
The most recent signal from this area was received May 25, 7:50 AM EDT.

Phone (56%)
Internet (22%)
E-mail (11%)
Total Blackout (11%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in North York, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in North York, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	North York	Baseline
May 24, 1:00 PM EDT	0	0	0
May 24, 1:20 PM EDT	0	0	0
May 24, 1:40 PM EDT	0	0	0
May 24, 2:00 PM EDT	0	0	0
May 24, 2:20 PM EDT	0	0	0
May 24, 2:40 PM EDT	0	0	0
May 24, 3:00 PM EDT	0	0	0
May 24, 3:20 PM EDT	0	0	0
May 24, 3:40 PM EDT	0	0	0
May 24, 4:00 PM EDT	0	0	0
May 24, 4:20 PM EDT	0	0	0
May 24, 4:40 PM EDT	0	0	0
May 24, 5:00 PM EDT	0	0	0
May 24, 5:20 PM EDT	0	0	0
May 24, 5:40 PM EDT	0	0	0
May 24, 6:00 PM EDT	0	0	0
May 24, 6:20 PM EDT	0	0	0
May 24, 6:40 PM EDT	0	0	0
May 24, 7:00 PM EDT	0	0	0
May 24, 7:20 PM EDT	0	0	0
May 24, 7:40 PM EDT	0	0	0
May 24, 8:00 PM EDT	0	0	0
May 24, 8:20 PM EDT	0	0	0
May 24, 8:40 PM EDT	0	0	0
May 24, 9:00 PM EDT	0	0	0
May 24, 9:20 PM EDT	0	0	0
May 24, 9:40 PM EDT	0	0	0
May 24, 10:00 PM EDT	0	0	0
May 24, 10:20 PM EDT	0	0	0
May 24, 10:40 PM EDT	0	0	0
May 24, 11:00 PM EDT	0	0	0
May 24, 11:20 PM EDT	0	0	0
May 24, 11:40 PM EDT	0	0	0
May 25, 12:00 AM EDT	0	0	0
May 25, 12:20 AM EDT	0	0	0
May 25, 12:40 AM EDT	0	0	0
May 25, 1:00 AM EDT	0	0	0
May 25, 1:20 AM EDT	0	0	0
May 25, 1:40 AM EDT	0	0	0
May 25, 2:00 AM EDT	0	0	0
May 25, 2:20 AM EDT	0	0	0
May 25, 2:40 AM EDT	0	0	0
May 25, 3:00 AM EDT	0	0	0
May 25, 3:20 AM EDT	0	0	0
May 25, 3:40 AM EDT	0	0	0
May 25, 4:00 AM EDT	0	0	0
May 25, 4:20 AM EDT	0	0	0
May 25, 4:40 AM EDT	0	0	0
May 25, 5:00 AM EDT	0	0	0
May 25, 5:20 AM EDT	0	0	0
May 25, 5:40 AM EDT	0	0	0
May 25, 6:00 AM EDT	0	0	0
May 25, 6:20 AM EDT	0	0	0
May 25, 6:40 AM EDT	0	0	0
May 25, 7:00 AM EDT	0	0	0
May 25, 7:20 AM EDT	0	0	0
May 25, 7:40 AM EDT	0	0	0
May 25, 8:00 AM EDT	0	0	0
May 25, 8:20 AM EDT	0	0	0
May 25, 8:40 AM EDT	0	0	0
May 25, 9:00 AM EDT	0	0	0
May 25, 9:20 AM EDT	0	0	0
May 25, 9:40 AM EDT	0	0	0
May 25, 10:00 AM EDT	0	0	0
May 25, 10:20 AM EDT	0	0	0
May 25, 10:40 AM EDT	0	0	0
May 25, 11:00 AM EDT	0	0	0
May 25, 11:20 AM EDT	0	0	0
May 25, 11:40 AM EDT	0	0	0
May 25, 12:00 PM EDT	0	0	0
May 25, 12:20 PM EDT	0	0	0
May 25, 12:40 PM EDT	0	0	0
May 25, 1:00 PM EDT	0	0	0

May 25: Problems at Telus

Telus is having issues since 07:40 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near North York, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Toronto county, Richmond Hill, and Scarborough.

City	Problem Type	Report Time
Toronto	Total Blackout	5 hours ago
Toronto	Phone	1 day ago
Toronto county	Phone	4 days ago
Toronto county	Internet	6 days ago
Toronto county	Phone	21 days ago
Toronto	Phone	27 days ago

Nearby cities with recent reports

Toronto

2 recent signals

5 hours ago

Toronto county

2 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near North York, Ontario

Latest outage, problems and issue reports in North York and nearby locations:

Sherry Rezaie, MD (@shaghayegh755) reported 6 minutes ago from The Beaches, Ontario
@TELUSsupport Very disappointed with unacceptably delayed process of PS to PS data migration and the lack of support to provide a safe and practical alternate pathways for the interim EMR use @TELUS I wish I know this before I choose this platform #PSSuiteEMR #patinetsafety
Cubby (@Cubby1412) reported 8 minutes ago from The Beaches, Ontario
After being a loyal, paying customer at @FreedomMobile for 22 years I'm forced to change carriers. The poor customer service I've received today showed no loyalty. Who is the best? Bell, Fido or Telus? I'm actually unhappy with Freedom for the first time. #freedommoblie #freedom
Simone RC 🇺🇸🇨🇦💜 (@Simone_RC67) reported 16 minutes ago from Toronto, Ontario
@AMV86941518 @FreedomMobile @TELUS You should switch...been with @freedomsupport for 7+ years and I am so happy. Was with the other 3 early on when moved from Chicago, kept my US cell at the same time cuz they were horrible. As soon as Freedom came to town, I switched!
Todger Strunk (@WaxEBuildup) reported 16 minutes ago from Toronto, Ontario
ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?
Sarkis 🇦🇲•🇨🇦 (@sarkisTO) reported 17 minutes ago from Toronto, Ontario
UPDATE: @TELUS’s, @TELUSsupport page is just as bad as their phone service — not a single ‘connection’
Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported 24 minutes ago from Toronto, Ontario
Just spoke with my bank. Seems like a lot of people have already reported similar issues. I am wondering how many people are impacted and how much extra money @TELUS took without authorization. Submitted a dispute with my bank.
Mayssia (May) Elajami - Toronto Lawyer (@Mayssia) reported 25 minutes ago from Toronto, Ontario
2/2 even though it was $0.00 that is what companies like Bell & TELUS etc usually charge on the credit card at first to see if it is valid always check everything daily through online banking - it is good I caught it - but sucks now b/c I have to change all my automatic payments
Matthew (@jmwensley) reported 26 minutes ago from Toronto, Ontario
Hey @TELUS did you know that vehicles are to move to the right and stop to allow emergency vehicles to pass?
Sharlene🌱🍄🌷🌻 (@sfergs_) reported 27 minutes ago from Markham, Ontario
I’m with Telus but we have Rogers wifi, is the wifi apart of the outage too?
Sophia Cybulski (@SophiaCybulski) reported 29 minutes ago from Toronto, Ontario
@adams6110 Something is still going to you However once on twitter you tried to connect me to Rogers always tried to help me with this connectivity. So did Virgin and Telus
Todger Strunk (@WaxEBuildup) reported 29 minutes ago from Toronto, Ontario
We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless
Matthew Gamble (@mgamble) reported 35 minutes ago from Toronto, Ontario
@AlexanderDKB @peternowak 💯 percent agree. Telus admitted as much in their testimony- the competition isn’t in the RAN, it’s in the core. The network core and the functionality it provides is where an MVNO thrives or dies.
Garrick The DJ (@GarrickTheDJ) reported 37 minutes ago from Toronto, Ontario
Any other TELUS customer having issues with their mobile phone service? Restarted my phone three times, and nothing. Wireless works, and I can still send text messages! Just can’t make any calls! @TELUS @TELUSsupport #Toronto #TELUSDown #TELUS
Rishabh Sinha (@rishabh_snh) reported 38 minutes ago from Toronto, Ontario
@TELUSsupport @TELUS I have been trying to upgrade my phone since 4 days. You automated prices shows 153+taxes for iPhone 11 Pro. I won’t pay that. There’s a technical issue with your chat box. I need a new phone in the next 3days. Help me out if you can.
Sharlene🌱🍄🌷🌻 (@sfergs_) reported 43 minutes ago from Vaughan, Ontario
You know what’s annoying? The Telus IVR system. Like as soon as I hear I start yelling “REPRESENTATIVE!!!” Like I don’t wanna ****** talk to this stupid *** robot😭
Sophia Cybulski (@SophiaCybulski) reported 46 minutes ago from Toronto, Ontario
@TELUS thank you so much and I had no idea that I was a web client .. the same issue I have with Rogers
Alexa Smith (@prettyapathetic) reported 48 minutes ago from Toronto, Ontario
Switched my cell phone service from #telus to #koodo at the end of December and yet I’m still getting #telus bills 2 months later. Not cool #telus not cool. You will be hearing from me shortly.
Jessica (@Jessica00469341) reported 57 minutes ago from Toronto, Ontario
@naru2008 @TELUS Im with Fido to i pre ordered the i phone 12 pro in pacific Blue . $60/a-month $0 dollars down Ive been with Fido for a long time plus if you order the phone online you dont have to pay the $45 activation fee Im pretty certain . #iPhone12Pro #needaboost #Feel_Good
Shaun Guthrie 🇨🇦 (@LordGuthrie) reported 57 minutes ago from Toronto, Ontario
@chezz12 @SpotifyCanada @SpotifyCares Yup. I think falls into the same thing Shaw and TELUS do when they come out with promotions and you’re and existing customer
Randall C Willis (@createdbyrcw) reported 60 minutes ago from Toronto, Ontario
Given how many people I know who cancelled their Bell service, their Rogers service or their Telus service, it is surprising that I know any of this

Telus Issues Reports

Latest outage, problems and issue reports in social media:

Rtown79 (@RyanMay02103594) reported 2 minutes ago
@MelissaLMRogers @401_da_sarpanch @TELUSsupport Go to virgin. I was paying $140 with Telus. They don’t give a ****. With virgin I’m paying $60
Mike Holliday (@LawrenceLakeMan) reported 5 minutes ago
@jodyvance @TELUS Federal policies are limiting the choices you have for WIFI/Cable etc. Thus the service sucks just like the government sucks.
Terrill Tailfeathers (@Terrilltf) reported 7 minutes ago
**** you Telus team. Stop sending me ****. I already know.
Dennis Mitchell (@DennisMitch51) reported 9 minutes ago
@jodyvance @TELUS Maybe poor router
W.C. (@Joe33932) reported 11 minutes ago
@TELUSsupport Are you gonna fix the sound drop outs and skipping on the Telus 4K boxes?
Jipsy (@jipsy_to) reported 15 minutes ago
@MelissaLMRogers @401_da_sarpanch @TELUSsupport 75gb with Public Mobile on Telus Network $35/month. Canada/US/Mexico data plan.
Chad Stewart 🇨🇦 (@Jiggly_Pig) reported 17 minutes ago
@jodyvance @TELUS I’ve had Starlink for years. It was down once for a glitch for about 6 hours, but that was the only incident in five years.
Peter the dim (@Peter69906073) reported 21 minutes ago
@jodyvance @TELUS Telus. Told them the PVR was the problem. Several looong calls with Guatemala, Philippines, India, each with a "FIX". Stopped one problem, caused another. Finally they did what I told them needed to be done. Sent a tech with a new modem. WASTED many hours of my time.
Gord (@GordinKelowna) reported 22 minutes ago
@jodyvance @TELUS Lots of moving parts to the problem(s). To say that Telus or Rogers sucks doesn't help. Getting a tech on site is the best bet if you can make it happen. I have Telus, and I've been annoyed occasionally, but it's been minor stuff. Good Luck!
alice (@hcsrih) reported 22 minutes ago
Canadians be like, "were you affected by the Telus outage this morning?"