Telus Outage Report in Delta, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Delta, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Delta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Delta, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, Langley, Vancouver, Port Moody, Burnaby, Richmond, Coquitlam, Coquitlam, Delta, Port Coquitlam and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Langley |
Internet | |
| Vancouver |
Phone | |
| Port Moody |
||
| Surrey |
Internet | |
| Langley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Delta, British Columbia
Latest outage, problems and issue reports in Delta and nearby locations:
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
It’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.
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Bernadette Keenan
(@BernadetteNTF) reported
from
Surrey, British Columbia
@malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus
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Patty Friesen
(@FriesenPatty) reported
from
Richmond, British Columbia
@TELUSsupport I just got off the phone with one of your techs and he informed he couldn’t help me install my telus email in my new IMac desktop. I keep getting error messages with my telus account but it’s an Apple problem? How am I supposed to get my email then??
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Roland van Kaauwen
(@DaddyR69) reported
from
Surrey, British Columbia
@ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2
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Jamie Billingham
(@jamiebillingham) reported
from
Surrey, British Columbia
So @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.
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James Young
(@jamespatyoung) reported
from
North Vancouver, British Columbia
@dkeeping They do. But I find the 4K lags a lot on my Telus box. Moving to a new house and hoping the tech can help me out
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mike blackmon
(@MikeyBlackmon) reported
from
Burnaby, British Columbia
Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.
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Patrick C. Lalonde
(@ProfLalonde) reported
from
New Westminster, British Columbia
@reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating
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Chad Rissanen
(@chadrissanen) reported
from
Surrey, British Columbia
@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.
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Raymond
(@auraalexandra16) reported
from
Richmond, British Columbia
@TELUS This is to let you know that your Customer Service Representative was so Rude. Glad that I made a switched back to another provider.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.
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🎙Sikadime🔈
(@Sikadime) reported
from
Coquitlam, British Columbia
@CraveHelp @CraveCanada It’s not in regards to On Demand... do you even read what I wrote or look at the picture. Wow...ok I’ll be cancelling my Crave service. I’m a Telus technician as well so I know how Optik tv works. Your app is a mess.
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E-Comm 9-1-1
(@EComm911_info) reported
from
Vancouver, British Columbia
.@TELUS advises that service has been restored.
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Rob Foster
(@rjfoster1511) reported
from
Vancouver, British Columbia
@TELUS @TELUSsupport WHERE ******** ARE YOU??? 8 HOURS WAITING FOR A SCHEDULED APPOINTMENT. BEYOND ******* RIDICULOUS NOW.
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Stefano Buliani
(@sapessi) reported
from
Vancouver, British Columbia
@lizthegrey Oh, super interesting. What did you use? Right now I have a telus box going into a Google wifi mesh + cat6 off the Google wifi (the house is all wired). Would love to be able to skip one hop and have internet go first to the wired network then wifi from there
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Joanne Chianello
(@jchianello) reported
@KatePorterCBC Coun. @Eli_ElChantiry Council moves a motion to waive road-cut permit fees in the rural area for Internet Service Providers ... while this might helpful for smaller ISPs, it also gives a break to Bell, Rogers and Telus. AND, it was only sent to councillors last night. #ottnews
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Bure’s Roller Blades
(@BuresBlades) reported
3/ We decided to go talk to Telus/Koodo. Within minutes we were offered a plan that was half the price of the #bell offer, with more Gigs and no contract. We then called bell back to cancel our plans as we weren’t under contract anymore. That’s when #bell showed their nature.
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Jason Kenny
(@Jmacco56) reported
Don’t ever get @TELUS internet. Absolute garbage, have had a technician over twice to fix it. Each time it gets worse. I will tell everyone I know to switch providers.
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Tina Poole
(@tpoole00) reported
@patersonjeff I never cut ties with Shaw. Sorry you lost your job, but Shaw > Telus
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***
(@Len73605145) reported
@TELUS 2/3 I told a CSR agent our scenario, my adult kids use competitors, no problem. His response was almost a 6th grader reply, “But I bet they won’t work in other basements!” I said, I don’t care if they don’t work in other basements, I want mine to work in MY basement!
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Robin Dupuis
(@RobinADupuis) reported
@Taramic81971890 @drMediaPro There are no good choices. Telus/Koodo network is good, customer service is good, but they're in bed with the UCP trying to privatize health care in AB & profiting from it.
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Courtney
(@helloimnotaduck) reported
@vicjones @TELUS I have never had anything good to say about Telus. Ever. I dislike ISPs as much as the next but Telus is the worst.
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Ken Loo
(@KenLoo1988) reported
@grantmccagg I will continue listening, watching & supporting the talent on TSN & CTV. I've never purchased a phone from a Bell store, & my internet & cable providers have been either Shaw or Telus. No incentive for me to help out Bell directly now.
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Mean Mr. Gene🇨🇦
(@MeanMrGene) reported
@telus - Wow! After maxing out my 10G “unlimited” data - you really slow my phone down, making almost unusable. I think an Etcha Sketch is faster!! After almost 30yrs of being a customer - I may have to shop around in a couple months for a better alternative. #smh
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Kyle (the ghost of Trevor)
(@playoncrutches) reported
@BuresBlades Sadly, the same thing happened when I switched from Rogers/Fido to Telus. As soon as I left, they came calling back with a much better offer. But I told them to **** off. Same as when I left Shaw internet/cable. Too little too late.