Telus Outage Report in West End, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in West End, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in West End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (18%)
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Wi-fi (11%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near West End, British Columbia
The most recent Telus outage reports came from the following cities: Richmond, Vancouver, Burnaby, North Vancouver and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Richmond |
Phone | |
| Vancouver |
Internet | |
| Burnaby |
Internet | |
| Vancouver |
Internet | |
| North Vancouver |
Total Blackout | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near West End, British Columbia
Latest outage, problems and issue reports in West End and nearby locations:
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David Schreck
(@StrategicThghts) reported
from
North Vancouver, British Columbia
@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
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SGC Dream a little. Dream a lot.
(@SamGorC) reported
from
Vancouver, British Columbia
I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.
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SGC Dream a little. Dream a lot.
(@SamGorC) reported
from
Vancouver, British Columbia
I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?
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Sue🇨🇦 😎🍺
(@SuzieCanuck) reported
from
Vancouver, British Columbia
@lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?
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Ciara Hempseed
(@CiaraHempseed) reported
from
Vancouver, British Columbia
I’m just far too exhausted. I’ve exhausted every option other than going to Er st Paul’s And it’s just blah The doctor on Telus health app felt all bad last night
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Stephanie Hahn
(@rxstephanie) reported
from
Vancouver, British Columbia
@steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh
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Lori Foster
(@hornscallywag) reported
from
West End, British Columbia
**** Telus money grubbing ********!!!!
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.
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Emmanuel Naidoo
(@naidoo_emmanuel) reported
from
Burnaby, British Columbia
@Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService
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#IndianStatus531
(@BlueCedarAngel) reported
from
Burnaby, British Columbia
There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.
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David Schreck
(@StrategicThghts) reported
from
North Vancouver, British Columbia
@marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.
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Patty Friesen
(@FriesenPatty) reported
from
Richmond, British Columbia
@RogersHelps Please piggyback your service to Bell or Telus STAT!
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.
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aanshik1
(@Aanshik1) reported
from
Vancouver, British Columbia
@TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.
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Lori Foster
(@hornscallywag) reported
from
West End, British Columbia
Telus sucks so hard their movies to their programing!!!!! They charge so much during a pandemic and keep young their price need more choice in Canada than this ****!
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Mark the Teacher
(@mmgreid) reported
from
Vancouver, British Columbia
@CBCStephenQuinn just last week I had another awful call with @TELUS over the the 50% hike in my monthly home services bill. Loyalty discounts just don’t exist in the #telecom sector and they REALLY should.
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!
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Michael Smit
(@msmit) reported
from
Vancouver, British Columbia
@telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus
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Stefano Buliani
(@sapessi) reported
from
Vancouver, British Columbia
I get that there's a new version of the Pik TV app for Android and you are excited for the to update, @TELUS. But unless it's absolutely necessary, forcing me to upgrade or quit when I launch the app is the worst experience!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Zach F.
(@FifthlinerYEG) reported
If you have a business DO NOT use @TELUS -Poor customer service -Told a specific time only to have it changed without informing us -Internet out for a full business day and going on a second -Only response from their outsourced call centre was "I'm sorry" with no attempts.. 1/2
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canadian bad dream
(@FUNGUY416) reported
@TELUS @TELUSsupport why does TelusTV constantly freeze?? a real poor service for money ngl
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Tracy 'Allen' Bingley
(@AllenRaph) reported
5:42am what a lovely time to go for a walk in Boring Town, Can'tada. Had to wait in ER for almost an hour just to get insulin because, Pharmacy shut down at 6pm. So instead hired a cab for almost 200.00 just to go to Castlegar. Lovely.. @TELUS hopefully nobody owns stock!
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Naba
(@naba_nc) reported
Called @TELUS @TELUSsupport for internet issue. 90mins! Tech1: Documented the issue and trasnsferred me to another 2nd Support. 2nd support told me that the Tech Support can provide me boosters free for charge are transferrd me to 3rd TechGuy. 3rd Tech: I can't help you.
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Zach F.
(@FifthlinerYEG) reported
..no attempts at actually repairing anything -No way to escalade the issue to a supervisor -No sense of urgency at all -Told them business hours and they tried to schedule a tech outside of those hours... Anyone use Shaw? We are done with @TELUS @TELUSsupport
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jax
(@wlyjax) reported
@TELUS may be the worst internet company on the planet
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Manuel Prado
(@CipraPrado) reported
"Harry Potter and Robert Telus teamed up to fight against ISIS in Ukraine, while a rowerzysta named Bartka provided support."
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Ashfiq Ur Rahman
(@ashfiq_supantha) reported
Very much frustrated with @TELUSsupport & @TELUS ! Using this service for my business, home and everything. But their support & customer service for business is too bad! Remaining on call for 1 hr - no solution to my problem! Sending wrong bills everytime! Need new suggestion
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AB Girl 🇨🇦🇨🇦🇺🇦🇺🇦
(@cathy_fillion) reported
@KisBrink You would love to what? And sorry about Telus but we all have issues with vendors. Again, I don't get what your point is.
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Steven
(@faria_wong) reported
@TELUSsupport The ADT app IS NOT WORKING. Telus is not providing me with answers. Spent 3 hours on the phone and all I get is that they will look into it. Come on - THE APP IS NOT WORKING? What’s the issue and when will it be fixed. I am appalled at the poor service from Telus.