Telus Outage Report in West End, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in West End, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in West End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (18%)
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Wi-fi (10%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near West End, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, New Westminster, Richmond, Burnaby and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Phone | |
| Vancouver |
TV | |
| Vancouver |
Internet | |
| Vancouver |
Wi-fi | |
| Vancouver |
Phone | |
| Vancouver |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near West End, British Columbia
Latest outage, problems and issue reports in West End and nearby locations:
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Jennifer West
(@Westjet007) reported
from
Vancouver, British Columbia
I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@pacificbird @TELUSsupport Yeah been getting those too. Email is very sporadic. What might not send right away, ends up going a couple of minutes later. I checked the outage page and Telus is still experiencing issues. Supposed to be resolved sometime around 1 P.M. PST.
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Jody Vance
(@jodyvance) reported
from
Vancouver, British Columbia
@rxstephanie @Yankoster @TELUSsupport @TELUS I will give them a chance to fix what's happened. Having my bill jump by $20 a month, without reason, is sketchy.
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Jim Gordon
(@jimgordontv) reported
from
Vancouver, British Columbia
@TELUSsupport This has been a disgraceful (and for me, expensive), technical episode #telus and as a 25 year loyal customer who has cell, home phone, internet and tv with you, I will be looking at whether I continue with you!!
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Kalpna
(@KalpnaSolanki1) reported
from
Burnaby, British Columbia
@TELUSsupport Fibre is available in our area and line is in place. Tech just did not know how to do the connection! Yet, @telus discontinued the old service!
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Mark Breslaw
(@MarkBreslaw) reported
from
Vancouver, British Columbia
@TELUSsupport I did call the sales team and was hung up on so I do t want to call in again. I would like to be treated like a customer TELUS wants to keep. Please tell me what iPhone options are available for the same deal I already received a confirmation for less than a week ago
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Grainne McElroy
(@GrainneMcElroy) reported
from
Richmond, British Columbia
Support: Manage the Help @TELUS #BCNET201
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Alexi
(@MsAlexi) reported
from
Vancouver, British Columbia
@TELUSsupport I understand that scheduling and servicing takes time. However, we’ve been a TELUS customer for a long time and for a communication company, communication could be greatly improved. Now we wait... and looking at other providers that could get us connected ASAP. 3/3
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Michelle Bancroft
(@banger19) reported
from
Vancouver, British Columbia
@TELUSsupport Any word on when this outage will be resolved. Difficult to conduct business and connect with people without email. #telus #compensation
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Ron Sine
(@RSine57) reported
from
Burnaby, British Columbia
@TELUSsupport still 36 and still counting hours with no email. No answers as to why either. Poor job for everyone associated with #TELUS Do Better
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River B^#!$ Meowjin
(@MeowjinBoo) reported
from
Vancouver, British Columbia
@smashforwarddoc @TELUS @STORYHIVE Oh damn the project won. Grats!
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SbonnerABV
(@SbonnerABV) reported
from
Vancouver, British Columbia
I’ve had TELUS at my condo in Gastown for over 20 years. Way better service and 4K services. Waiting for them to arrive in Yaletown to switch over.
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Jim Gordon
(@jimgordontv) reported
from
Vancouver, British Columbia
@TELUSsupport Im a 25 year #telus customer and have everything with you guys. This ongoing outage problem on a work day is inexcusable!! You've cost me a day's wages!!!
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Email down and out in Vancouver.....again. Thanks for nothing #Telus.
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Kalpna
(@KalpnaSolanki1) reported
from
Burnaby, British Columbia
Tsk Tsk @TELUS cancelling my old internet service in anticipation of fibre optic being connected WITHOUT verification that the work had actually been completed. Now I have no internet connection at all @TELUSsupport #FAIL
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HeliConnect
(@iheliconnet) reported
from
Delta, British Columbia
@TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@TransLink The problem here is that Shaw, at best, is free for 1/2 hour if you’re not one of their customers. Telus (what’s in Metro Vancouver taxis) would’ve been better. That’s actually free.
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Jay Holtslander
(@j_holtslander) reported
from
Vancouver, British Columbia
@chrisonhismac I despise Telus as a service provider so I’ll stick to Rogers even with the lesser coverage.
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Kimberley Bowie
(@KimABowie) reported
from
Vancouver, British Columbia
@Ian_A_MacDonald @jodyvance @TELUS I’m so sorry. Telus is brutal and overcharges me every month. And customer service is abysmal.
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Margieville
(@Margieville) reported
from
Burnaby, British Columbia
I'm in the 2nd day, heading into the 3rd with no email service which means all the documents I need & memories which are being shared with me for this weekend's race aren't accessible. You're one of the largest telecom companies @TELUS get your crap together and fix this!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Gaurav Shah
(@Shagauravh) reported
@telusmobility @TELUSsupport @TELUS wait times are through the roof.. even on premium support line it takes > 2Hrs to connect.. 5th attempt to reach and currently at 1Hr 40min into wait. Callback sucks as the agent wants to transfer to other department due to acc-type different
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kachow 555
(@06kachow) reported
how ******** did anyone ever think “this is a good gaming pc” and spew out this piece of ******* garbage that i play on a daily. also who ******** told telus they provided well? **** you
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chelz
(@itschiils) reported
@TELUS @TELUSsupport veryyyyy frustrated with the garbage service over the past four days with not having any power after Fiona. I pay a ridiculous amount monthly to not be able to use my ‘unlimited data’ 😤
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Anshu Arora
(@yourbcagent) reported
from
Surrey, British Columbia
@TELUS called yesterday and today. On hold for over 30 minutes and no resolution. No one answered. Why is it so hard to get good #CustomerService
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Matthew Sobocan
(@msobocan) reported
@iPhoneinCanada It didn’t take me much effort to avoid the upcoming @TELUS 1.5% credit card processing fee. Found a major provider where I will save over $50 monthly on my bill. I am typically a dedicated customer but don’t enjoy a cash grab. What’s next, 2% infrastructure improvement fee?
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Oilers John 🇨🇦 ✈️
(@OilersJohn) reported
Telus stinks!!!! No free centre over for preseason and can’t find it on YouTube. Why do I pay so much for ****** service? @TELUSsupport @TELUS
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Farzan
(@Farzan738823678) reported
@TELUS @TELUSsupport @koodo again the in app purchase charge started happening with Koodo plans. Seems like Telus company has a severe security issue because of what this happens every year. This time my number is the victim.
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leif sloane jagr
(@LeifQuitlong) reported
This Scammers are calling me damn every day now Pretending to be Telus now is Visa card last time Amazon lol I don't have any Amazon no visa card not in Telus lol This Scammers are scumbags and dumb
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Matthew Sobocan
(@msobocan) reported
@iPhoneinCanada @TELUS What about .05% management bonus fee, 1% advertising fee. These are all true structures of the business however not broken out in your monthly bills.
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Daniel Mullen
(@danielmullen) reported
@NealGillis @koodo Koodo (Telus) roams on Bell, and they did a ‘shortcut’ by putting dozens of miniature repeaters on telephone poles along Longworth Avenue, Brackley Point Road, University Avenue, etc, and all are now AWOL. Great service does not take ‘shortcuts’. #FionaFail #Charlottetown #PEI