Telus

Telus Outage Report in West End, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in West End, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in West End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in West End, British Columbia 11/23/2025 10:15

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near West End, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Richmond, Burnaby, New Westminster and North Vancouver.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaRichmond Phone
CanadaBurnaby Internet
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near West End, British Columbia

Latest outage, problems and issue reports in West End and nearby locations:

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Every week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.

  • PeterMeiszner Peter Meiszner (@PeterMeiszner) reported from Vancouver, British Columbia

    Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

  • dianesbaker1 Diane S. Baker (@dianesbaker1) reported from Vancouver, British Columbia

    @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

  • camcavers Cam Cavers (@camcavers) reported from Vancouver, British Columbia

    @wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…

  • trackwanderer mama bear (@trackwanderer) reported from Vancouver, British Columbia

    So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.

  • asianhabibti Karla كارلا جبيلي (she/her) (@asianhabibti) reported from Vancouver, British Columbia

    Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

  • cleanrag ****&Span1745 (@cleanrag) reported from Vancouver, British Columbia

    @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

  • RitchWorld RitchWorld (@RitchWorld) reported from New Westminster, British Columbia

    Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

  • kirstenSharp Kirsten Sharp (@kirstenSharp) reported from Westmount, British Columbia

    @DeletedFlavors @NEWS1130 Public mobile uses Telus network

  • jimgordontv Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    Hey @TELUS about to make my 3rd call in 3 weeks to @TELUSsupport about Optik/PVR problems! #telus

  • Gusslin Gustavo Lin | 林偉綸 (@Gusslin) reported from Vancouver, British Columbia

    Still having issues with @TELUS wireless

  • QuinnMellCobb Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

  • Gusslin Gustavo Lin | 林偉綸 (@Gusslin) reported from Vancouver, British Columbia

    Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

  • QuinnMellCobb Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

  • ntman__ Antman 🐜🐜 (@ntman__) reported from Burnaby, British Columbia

    @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

  • PingRD Ross Derewianko (@PingRD) reported from Vancouver, British Columbia

    So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...

  • olumuyiwaayo Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported from West End, British Columbia

    Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!

  • jamneria Jana Angela Neria (@jamneria) reported from Vancouver, British Columbia

    @FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.

  • kiemag GrandpaNippy (@kiemag) reported from Westmount, British Columbia

    @vancitysportswx It is a good route but not capable of handling the inevitable increase in volume, cell coverage is terrible #telus #rogers need to come up with an immediate upgrade plan

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • mdstevens24 Megan Smith (@mdstevens24) reported

    Transferred to 3 departments and still waiting, over 25 minutes now, just to get contract. Poor service or no service?? #telus

  • fireladdyguy Larry McGifford (@fireladdyguy) reported

    @portalbernifire Looks like a shaw or Telus line off of the lower tier of lines off the pole. They consistently hang low so not surprised.

  • shantanugupta Shantanu Gupta (@shantanugupta) reported

    Hey @TELUSsupport @TELUS do you guys have some great new customer home internet plans? I’m looking to switch out from @ShawInfo, they just have the worst internet speed and stability.

  • JonahEmery Jonah (@JonahEmery) reported

    I just got 5G cell service on Fredericton North Side with Telus. For real; not a vaccine joke.

  • DNFlSGAY suckthepoopfrommybumbum (@DNFlSGAY) reported

    THE AD SCARED THE **** OUT OF ME IT WAS ******* TELUS AND IT JUST BOOM A BIG *** ANIMAL IN MY FACE

  • iamsingh78 iamsingh (@iamsingh78) reported

    Hey @RogersHelps @Rogers ,i am looking to get bundle of apple watch ,ipad and BYOD plan ,so can u please help me with that ? Or can anyone suggest which other provider had better deals bell,telus ,fido?

  • DarrenWatts82 Darren Watts (@DarrenWatts82) reported

    @Eastlink my mother's internet went out this morning. Technical support said no one available until Aug 17. Luckily her contract is done Aug 16th. @TELUS are you guys able to help her out?

  • teslainvernon teslainvernon (@teslainvernon) reported

    One thing I noticed during today's power outage in #vernonbc is that the @TELUS cell network couldn't handle the extra load from everyone checking the internet to find out what was going on.

  • AB_MD_WarRoom ᴀʟʙᴇʀᴛᴀ MD ᴡᴀʀ ʀᴏᴏᴍ (@AB_MD_WarRoom) reported

    @TomMcCrory7 That's what they want. 20h wait times in emerg so people say fine **** it give the health care system and all my private information to Telus

  • nikpat00 Nikki (@nikpat00) reported

    @TELUSsupport so if your managers are also unwilling to help, who do I call next? stay away from Telus folks I’m warnin ya!