Telus

Telus Outage Report in White Rock, Metro Vancouver Regional District, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in White Rock, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in White Rock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in White Rock, Metro Vancouver Regional District, British Columbia 06/24/2024 05:40

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Phone (23%)

    Phone (23%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (2%)

    E-mail (2%)

Live Outage Map Near White Rock, Metro Vancouver Regional District, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, Vancouver, Langley and Delta.

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City Problem Type Report Time
CanadaSurrey Internet
CanadaSurrey Internet
CanadaSurrey Internet
CanadaSurrey Internet
CanadaSurrey Internet
CanadaSurrey Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near White Rock, British Columbia

Latest outage, problems and issue reports in White Rock and nearby locations:

  • jajawoot Janice Abbott (@jajawoot) reported from Vancouver, British Columbia

    Hey @TELUS We need 60 phones for a temporary facility for folx who are Recovering from COVID. Refurbished is fine, they just need to be able to contact families and friends for comfort (they will be in isolation), and staff if they need help. 🙏

  • AmandaSW87 Amanda S W♡ (@AmandaSW87) reported from Delta, British Columbia

    @AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.

  • TomGautreau Thomas Gautreau (@TomGautreau) reported from Vancouver, British Columbia

    Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

  • brianb3648 Wily Mike Reilly (@brianb3648) reported from Vancouver, British Columbia

    @NYJetsCanada @BCLions @OhioBobcats @CFL @nathan_rourke @TELUS Hey idiot it's a Canadian draft. He's a CANADIAN. Maybe sit this one out. No ******* clue. LOL

  • troysweather Troy Weatherly (@troysweather) reported from Delta, British Columbia

    @TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.

  • sadia_74 Sadia Pannun (@sadia_74) reported from Surrey, British Columbia

    anyone else feel as though Telus customer Service has gone completely in the toilet!!!! @TELUS

  • sadia_74 Sadia Pannun (@sadia_74) reported from Surrey, British Columbia

    @Telus horrendous customer service. parent with dementia and you make things such a nightmare when calling for help #disgusting #garbage #pathetic

  • SnBVancouver Salmon n'Bannock (@SnBVancouver) reported from Vancouver, British Columbia

    @TELUS @TELUSsupport #Fail... so fed up with you .. cannot even reach anyone to cancel my services ..😡😡😡😡😡😡Telus is killing my business

  • chinitta dj fuentes (@chinitta) reported from Vancouver, British Columbia

    Conversation. She sounded very uncertain of the said program/ promotion. Fast forward 2wks after, NO FOLLOW UP PHONE CALL @TELUS @TELUSsupport crappy service! Just got off the phone with another customer rep. In all fairness, he was apologetic and kind. Still, No resolution.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @TELUSsupport your instructions on configuring Outlook post migration aren’t very good. I’d like my Telus email to@come through there and not Google. Followed your instructions and when I input my Telus address, says “email address already added”. Doesn’t help. 1/2

  • XianNewman Christian Newman 👨🏻‍💻 (@XianNewman) reported from Surrey, British Columbia

    @vchan @TELUS Nothing compares! If you need help resolving any issues let me know and I’ll do my best to help.

  • ACmusic_10 Andrew Christopher (@ACmusic_10) reported from Surrey, British Columbia

    @DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

  • Nigel_Cole59 Nigel Cole (@Nigel_Cole59) reported from White Rock, British Columbia

    @TELUS very rude and defensive clerk working at your Semihamoo mall location in Surrey. She is a young Asian on today at 4pm acting like she owns TELUS and she is a prision guard keeping customers out...unbelievable no other shop as paranoid as TELUS

  • Nigel_Cole59 Nigel Cole (@Nigel_Cole59) reported from White Rock, British Columbia

    @TELUS have tried twice to buy accessories at your Semihamoo mall in Surrey location. The rude/useless asian girl at the door does everything to discourage business, wants a full explanation of why you wish to enter. What nonsense. Finished with TELUS.

  • XianNewman Christian Newman 👨🏻‍💻 (@XianNewman) reported from Surrey, British Columbia

    @vchan @TELUS Let me know if they’re unable to resolve your issue and I’d be happy to help.

  • kate0madden Kate Madden (@kate0madden) reported from Vancouver, British Columbia

    @NicESpurling @NatalieTheCapn Telus was a terrible experience and I eventually just gave up.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Sitting around wondering what it will take for @TELUSsupport @TELUS to get back to me. To fix my email. To clean up the mess they made. Hmmm...

  • jajawoot Janice Abbott (@jajawoot) reported from Vancouver, British Columbia

    Hey @TELUS We @FreeOfViolence need 65 phones for a facility for folx who are recovering from #COVIDー19. Refurbished is cool, just need to be able to contact family & friends for comfort as will be in isolation, & will make contacting staff easier, if they need help.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @TELUSsupport @TELUS if no one gets back to me with a solution to the problem you created soon, I will not pay my next bill. See how you like that. That or I’ll cancel all my TV, cell phone, internet and you’ll lose an extremely loyal customer. Customer not satisfied.

  • athayde_br Bruno Athayde 🇨🇦 🇧🇷 🏳️‍🌈 (@athayde_br) reported from Vancouver, British Columbia

    @TELUSsupport terrible service! Terrible support! Terrible customer care! Everything just so disappointing! Internet doesn’t work, tech doesn’t show up, customer care does nothing for the customer... Thanks @TELUS for the poor service.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • nvtrader123 J (@nvtrader123) reported

    Stay away from @TELUS !! I looked into switching my cell and internet over to their services and two of their reps were rude and hung up on me. The second time I asked to speak with a supervisor, I was hung up on. Lol. This is how @TELUS likes to treat costumers.

  • ThatGenericEric ThatGenericEric (@ThatGenericEric) reported

    @RoyalRoy79 Too bad Telus isn't in this part of Canada. I'd sign up just to sell off the Series S to a **** shop. Easy $200.

  • qlee50 unrestricted (@qlee50) reported

    @StephenPunwasi Don’t know about Telus, my previous employer switched us to pacific blue cross, I never appreciated or took advantage but now that I’m in the private sector paying for dental, I really regret not doing so

  • grevory Gregory Pike 🫐 (@grevory) reported

    @dwancherry I had a lot of trouble but I assumed it was because I was in an area known for bad coverage. Are you with Telus (or anyone on that network like Koodo)?

  • Th1nk5low Think Slow (@Th1nk5low) reported

    @ValueNotDeadYet They missed Public Mobile. $40 for 15GB. Runs on Telus Network. Referral code: L29936 for a $10 credit.

  • AlMcL30d Allan 🇨🇦 (@AlMcL30d) reported

    @CTV @TSN_Sports I would love to watch at work but your website keeps erroring. Won't let me sign in with my Telus credentials, it either times out or thinks for a while and then reloads teh previous page. 😡🤬

  • TimLCriddle Tim Criddle (@TimLCriddle) reported

    Just renewed with @Shawhelp and all I can say is thankfully I have 10 days to cancel and get out of this horrible new glitchy service. Activation is a nightmare. Nothing is working. Does not bode well for the future. Looking into switching everything to @TELUS

  • mario192570 1 289-668-8986 (@mario192570) reported

    @TELUSsupport @Noureen2312 Is telus virtual support to chat with an agent closed

  • shayman Steve Hayman 💉💉💉💉💉 (@shayman) reported from Moose Jaw, Saskatchewan

    @jphayman One more possibility. Broken geolocation locking. TSN app would not stream for me on Telus phone in New Brunswick this summer, but did when I fired up a VPN to a home server in Ontario. That obviously shouldn’t be necessary.

  • VeryScott Scott Troudt (@VeryScott) reported

    @paaulpaarker It’s crazy to me how difficult the Canadian carriers have made it to get an eSIM. TELUS still charges $10 for one! Freedom Mobile, possibly the worst carrier in the country, at least allows you to sign in and generate one through the account interface.