Telus Outage Report in White Rock, Metro Vancouver Regional District, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in White Rock, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in White Rock, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near White Rock, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, and Langley.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
|
Phone | 2 days ago |
|
Surrey
|
Internet | 2 days ago |
|
Surrey
|
Wi-fi | 3 days ago |
|
Surrey
|
Internet | 5 days ago |
|
Langley
|
Internet | 6 days ago |
|
Langley
|
Internet | 6 days ago |
Community Discussion
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Telus Issues Reports Near White Rock, British Columbia
Latest outage, problems and issue reports in White Rock and nearby locations:
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DaleCadeau (@DaleCadeau) reported from Delta, British Columbia@DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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Dan Machholz (@DanMachholz) reported from Surrey, British Columbia@ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…
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Jen Robbins (@jenxrobbins) reported from Surrey, British Columbia@TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available
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Miles (@mobius84) reported from Surrey, British Columbia@TELUSsupport @TELUS do you support the Google Pixel 6 on 5G+ (5G 3500 MHz) yet? I can't get a straight answer from tech support.
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Kiefer Abram (@kikithekrakra99) reported from Surrey, British Columbia@BuNdOAVFC @RogersHelps Hey dude... Am switching to telus... Was getting 200-250mbps down on a Saturday night back in February or March ish.... Even better on Sunday nights like 400mbps now this.... Only 50 down... On an medal 200 ft cell tower with rogers/telus etc on it with in 15 ft of direct line1/2
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Vic Wozniak (@vicwozniak) reported from Surrey, British Columbia@TELUSsupport Telus internet service has been flaky for several weeks now. Wifi connections dropping frequently where signal is “strong”. Surrey 185 street
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Paul Barraclough (@paul_wb_wtf) reported from Delta, British ColumbiaHey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.
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Anshu Arora (@yourbcagent) reported from Surrey, British Columbia@TELUS called yesterday and today. On hold for over 30 minutes and no resolution. No one answered. Why is it so hard to get good #CustomerService
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Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia@TELUSsupport is there an outage of telus home services in the crescent beach area of #SurreyBC? Dads tv not wrking.. Not near him too
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Cheryl B. 🇨🇦 (@CherylPrior1) reported from Langley, British Columbia@pnwkate @NatalieLanovill @TELUS Shaw never gives me any trouble, great customer service.
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DaleCadeau (@DaleCadeau) reported from Delta, British Columbia@GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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Anshu Arora (@yourbcagent) reported from Surrey, British Columbia@TELUS how come #CustomerService is sooooo horrible
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Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia@RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday
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Jeffery Simpson (@JefferySimpson) reported from Surrey, British ColumbiaIn the midst of moving @telus decided to cancel my internet installation appointment and now they’re booked up until next month. I organized this like clockwork and I need it for work.
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Erica Young (@ericapomme) reported from Surrey, British Columbia@TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.
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Kim (@LuvKimber) reported from Surrey, British ColumbiaSo after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???
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Gaurav Sharma (@GauravS19496069) reported from Surrey, British Columbia@Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating
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VWbugNuT (@Ryansisson7) reported from Surrey, British Columbia@TELUS How many times do I have to say NO to your co stant barrage of phone calls about switching my service? YOU ARE HARRASING ME. I'm not giving any info to the call center that for all I know is the same call center full of CRA scammer callers. TAKE NO FOR AN ANSWER!
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DaleCadeau (@DaleCadeau) reported from Delta, British Columbia@richardzussman As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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Dharni D (@dharnid) reported from Surrey, British Columbia@TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Shaun Guthrie 🇨🇦 (@LordGuthrie) reported@TELUS @TELUSsupport your customer service never ceases to amaze me. How hard is it to understand that I need a new 310-xxxx number. Yet I get passed around 4 times. Unbelievable.
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maria loi (@marialoi) reported@TELUSsupport Howdy Telus Support please give me back my 5G I pay for that service, now I am getting 4G because your staff could not fix my TV problem, Mayuri another staff fix the video problem, she did brought back my 5G but I did not boot up my computer till a few minutes ago and I got 4G!
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Ellie Greenwood (@eLLiejG) reported.@TELUS Providing the worst internet service ever. 45 mins no answer on Mon, spoke on Tues - got internet working, Thurs - internet no longer working - 45 min call & they'll call back to tomorrow to check it's working (showing they have no belief that they've fixed the problem).
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Chloe Christensen (@chlloechristen) reported@TELUS Never in my life have I had an issue with ads or anything but my god the number of times I’ve seen your goat ad on twitch is killing me. There’s nothing even wrong with it but it’s so long so frequent and so very unskippable and SO LOUD. This is my Telus ad hate post.
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doseofpoison (@ricki_josephine) reportedwent away for the weekend (about 4 hours from home) with some friends.. 2 of us are with @Rogers the other 2 are with @TELUS ..guess who had service the entire time?? *hint* …it wasn’t Rogers 😒
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Daniel Hritzkiv (@dhritzkiv) reported@TylerGalpin Rogers and Bell are the WORST. Having dealt with them both before: never again. I’d probably go with Telus, even though it’s likely more of the same crap.
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Bacardi (@bacardiking16) reported@Koodo gotta say, never had an issue. Then today I discovered you have no customer service. Your online help isn't really help at all. In this day and age CS makes or breaks a company. If you didn't have Telus as your sugar daddy you wouldn't be around anymore🙃🖕
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NetteT (@molsandmags) reported@TELUSsupport @adt @telus I’m not waiting endlessly on hold. I need to book a technician. I don’t want to try to fix it myself over the phone. I want someone to come out & fix the service I’m paying for. Come on do better, or suggest a company that will.
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Josiah Wiebe (@josiahwiebe) reported@TylerGalpin As you said, they are all bad but it seems like Bell is one of the better choices right now? If you’re in the west, I’d go Telus. The “discount” providers seem no better.
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Sanwin (@sanwins) reported@ShirinKarimifar Sorry, Telus didn't make my phone. Does your employer know you're talking crap on twitter ?