Telus

Telus Outage Report in White Rock, Metro Vancouver Regional District, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in White Rock, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in White Rock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in White Rock, Metro Vancouver Regional District, British Columbia 01/12/2026 09:50

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Live Outage Map Near White Rock, Metro Vancouver Regional District, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, Vancouver, Langley and Delta.

Loading map, please wait...
City Problem Type Report Time
CanadaSurrey Phone
CanadaVancouver Phone
CanadaLangley TV
CanadaVancouver Internet
CanadaSurrey Internet
CanadaVancouver TV

Community Discussion

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Telus Issues Reports Near White Rock, British Columbia

Latest outage, problems and issue reports in White Rock and nearby locations:

  • EComm911_info E-Comm 9-1-1 (@EComm911_info) reported from Vancouver, British Columbia

    .@TELUS advises that service has been restored.

  • chadrissanen Chad Rissanen (@chadrissanen) reported from Surrey, British Columbia

    @Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

  • JNcustoms John_D_Nguyen(one tru Anu RA) (@JNcustoms) reported from Surrey, British Columbia

    @TELUS your Surrey internet connection provider is compromised, filing a privacy breach lawsuit against you **** 3 times no I’ve raised the issue of my accounts bein hacked 3 times being hung up on 3 times you’ll feel my disapproval of unsecured services provided to public.

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @PaulDoroshenko Except @Telus is far from an expert at much of anything. Their reputation is horrid at most everything. Even their own employees acknowledge how bad they are.

  • rjfoster1511 Rob Foster (@rjfoster1511) reported from Vancouver, British Columbia

    @TELUS @TELUSsupport WHERE ******** ARE YOU??? 8 HOURS WAITING FOR A SCHEDULED APPOINTMENT. BEYOND ******* RIDICULOUS NOW.

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @richardzussman @TELUS couldn’t organize its way out of one car parade. A truly horrid company. It’s no wonder this clown show was a failure. The govt should’ve known how bad Telus was before allowing them to undertake the task. It’s no wonder it failed. Relying on Telus is abysmal organization

  • randomdh Don Hoglund (@randomdh) reported from Surrey, British Columbia

    Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

  • CiaraHempseed Ciara Hempseed (@CiaraHempseed) reported from Vancouver, British Columbia

    I’m just far too exhausted. I’ve exhausted every option other than going to Er st Paul’s And it’s just blah The doctor on Telus health app felt all bad last night

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @casper5803 @richardzussman @TELUS where are they getting these agents so quickly? Great if they actually can, however, the reality remains where are they getting them & why werent they deployed yesterday when it became obvious their ineptitude was creating huge issues?

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @Bzubyk We all know it’s drivel damage control written by a PR hack. What it didn’t say was how they were going to remedy to situation. Probably because that cost $ & everyone knows @Telus is loathe to spend $ on much but virtue signalling PR campaigns.

  • DaddyR69 Roland van Kaauwen (@DaddyR69) reported from Surrey, British Columbia

    @ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @keithbaldrey Good for @Telus to remedy the issue with the call centres and finding ppl to man the phones. Just curious why Telus can’t respond to actual customer concerns that quickly & remedy issues that arise. Funny how that works.

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @keithbaldrey If youve ever had to deal with @Telus you’d know this fiasco is par for the course. On a good day Telus is in a tight battle for one of the worst customer service, unresponsive, bureaucratic co’s in the country, on a bad day you get what happened.

  • sapessi Stefano Buliani (@sapessi) reported from Vancouver, British Columbia

    @lizthegrey Oh, super interesting. What did you use? Right now I have a telus box going into a Google wifi mesh + cat6 off the Google wifi (the house is all wired). Would love to be able to skip one hop and have internet go first to the wired network then wifi from there

  • mmgreid Mark the Teacher (@mmgreid) reported from Vancouver, British Columbia

    @CBCStephenQuinn just last week I had another awful call with @TELUS over the the 50% hike in my monthly home services bill. Loyalty discounts just don’t exist in the #telecom sector and they REALLY should.

  • JNcustoms John Duong Nguyen(“Anu RA”) (@JNcustoms) reported from Surrey, British Columbia

    @NortonSoft Telus is compromised got hijack for my pin before even getting to use it. Neighbor has access to my phone now posing as me wtf. Please advise...“HA!”©™Deploy&Desist.N0W

  • rxstephanie Stephanie Hahn (@rxstephanie) reported from Vancouver, British Columbia

    @steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh

  • sapessi Stefano Buliani (@sapessi) reported from Vancouver, British Columbia

    I get that there's a new version of the Pik TV app for Android and you are excited for the to update, @TELUS. But unless it's absolutely necessary, forcing me to upgrade or quit when I launch the app is the worst experience!

  • robbahd Rob Bahd (@robbahd) reported from Delta, British Columbia

    @RobShaw_BC @VaughnPalmer @TELUS So these call center agents are Telus employees? Adding agents to answer over a million calls is not going to solve the problem. A supplementary online system would have helped.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • CaptPatrick01 Patrick Lloyd (@CaptPatrick01) reported

    Well... It appears my old email address just **** itself and died. Telus should've never switched their service to Google's. It has been nothing but hassle ever since.

  • gariovich gariovich (@gariovich) reported

    @RogersHelps 25 minutes on hold. 25 minutes chatting. A phone company that can't call me back. This is awful. @Telus want a new cell customer?

  • king_mecha Stuart Chapman (@king_mecha) reported

    @nicklmg @dumpsterdawg2 I'm on Gigabit with them and only dips down when the modem is overheating. When I play with local friends on Telus they are always behind when loading. Like 5-15 seconds slower. Console or PC (one has a higher spec then me) they are slower on Telus.

  • ILoveCanada83 SG 🇨🇦 (@ILoveCanada83) reported

    @TELUS 5th day of trying to transfer a number between accounts. Total of 9 hrs on hold, all agents overseas and haven’t been able to complete. Each giving different info. Please help.

  • lloyddenney07g1 Lloyd (@lloyddenney07g1) reported

    Man, Telus internet sucks 😡

  • richardgwillems Rick Will (@richardgwillems) reported

    @adtcanada my system has been broken for more than 5 months. Telus says I have to contact you, but I can't get through to you! What exactly am I paying for? I need a service call!

  • KisBrink Kis Brink 🇨🇦 (@KisBrink) reported

    @TELUS Telus internet required seemed massive considering last time I had that I couldn't do all sorts of things because there was no way to convince my tv it had Telus internet. The installer would come break things and was rude about me. Called me an it so never again.

  • GablesHarry Harry Gables (@GablesHarry) reported

    @JodiKoberinski @Joe_Roberts01 "They gave them over $200M, and they went on to pay shareholders over $200M. They didn't need help, but got whopping hand-outs. Who do they really care about?" Nothing conjures disgust of profiteering corporations like the names Rogers, Bell, and Telus.

  • GordWhitehead49 GordWhitehead (@GordWhitehead49) reported

    @MizzJackson @TELUS Was a Telus customer since 1994 . Got a new phone, saw the Bell offer which Telus would not match. Adios!

  • MSchleinich Mary Anne Schleinich (@MSchleinich) reported

    @cougsta My bank, TD, had a hard time answering its phone in the beginning. I thought that was bad, but then found out that my phone company, Telus, also could not answer their phone! All "due to covid." Worse yet, was seeing Telus able to offer me a doctor!! (No kidding).