Telus

Telus Outage Report in White Rock, Metro Vancouver Regional District, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in White Rock, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in White Rock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in White Rock, Metro Vancouver Regional District, British Columbia 05/14/2025 04:05

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Phone (20%)

    Phone (20%)

  3. TV (10%)

    TV (10%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near White Rock, Metro Vancouver Regional District, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Langley, Delta and Cloverdale.

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City Problem Type Report Time
CanadaVancouver Total Blackout
CanadaVancouver Total Blackout
CanadaVancouver Internet
CanadaSurrey Internet
CanadaVancouver Wi-fi
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near White Rock, British Columbia

Latest outage, problems and issue reports in White Rock and nearby locations:

  • paul_wb_wtf Paul Barraclough (@paul_wb_wtf) reported from Delta, British Columbia

    Hey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.

  • vicwozniak Vic Wozniak (@vicwozniak) reported from Surrey, British Columbia

    @TELUSsupport Telus internet service has been flaky for several weeks now. Wifi connections dropping frequently where signal is “strong”. Surrey 185 street

  • kerricoombs Kerri Coombs (@kerricoombs) reported from Vancouver, British Columbia

    @pattibacchus @TELUS @TELUSsupport I use Lightspeed and have been paying about $40/month for years, as a very heavy internet user. Not sure how the service is because I've almost never needed it. I replaced a modem once and they were fine. Streaming is fine but YouTube uploads are kinda slow. I'm happy with them.

  • BLeeLoganberg Bobbi-Lee Loganberg 🌻 (@BLeeLoganberg) reported from Vancouver, British Columbia

    @Solidchick4life August billing cycle, not the bill I just paid... It will not be enough to cover the inconveniences. I’ll be switching to TELUS as I no longer need TransCanada service.

  • yourbcagent Anshu Arora (@yourbcagent) reported from Surrey, British Columbia

    @TELUS how come #CustomerService is sooooo horrible

  • camcavers Cam Cavers FKA Cam Cabers (@camcavers) reported from Vancouver, British Columbia

    @infil00p I think they fixed it late evening, but I’m not sure; wife and I are on Telus and I actually just finished moving both my kids’ phones from Speakout (which uses Rogers network) to Public prepaid sims, which is obviously Telus as it was bought out in 2016.

  • lucasmastelaro Lucas Mastelaro (@lucasmastelaro) reported from Vancouver, British Columbia

    Can you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice

  • ShamimAbbassi Shamim Abbassi (@ShamimAbbassi) reported from Vancouver, British Columbia

    @TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini

  • camcavers Cam Cavers (@camcavers) reported from Vancouver, British Columbia

    @YVRHousing We’re going back one day/week next month (I’m contracting at TELUS) and it’ll go up to 2-3 days eventually but that’s a huge change. I turned down a job with this same team in 2019 because they wanted people in the office 5 days/week then.

  • PaulDoroshenko Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    @FeralChristineB @TELUS Problem is @Telus is a scam. They are not transparent at all.

  • jenxrobbins Jen Robbins (@jenxrobbins) reported from Surrey, British Columbia

    @TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available

  • PaulDoroshenko Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    @TedNesNA @TELUS @TELUSBusiness I overpaid on my dad’s account after he died. They’ve never refunded it.

  • PaulDoroshenko Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    I’m trying to contact @Telus business. Their website has no contact number. Took me 10 minutes and I found it on another site. I will do everything possible not to deal with @telus or Shaw. Imagine if you had a service interruption? Can’t call them? Ridiculous.

  • pcryan5 Peter Ryan 🇨🇦🇺🇦 (@pcryan5) reported from Vancouver, British Columbia

    @AmyBeeman @TELUS @TELUSsupport I start by asking - “how do I transfer my phone/cable/whatever service to another vendor?” Watch the costs drop from there…

  • yourbcagent Anshu Arora (@yourbcagent) reported from Surrey, British Columbia

    @TELUS called yesterday and today. On hold for over 30 minutes and no resolution. No one answered. Why is it so hard to get good #CustomerService

  • camcavers Cam Cavers FKA Cam Cabers (@camcavers) reported from Vancouver, British Columbia

    @infil00p Even if you didn’t you could have a cheap prepaid data plan running on the Telus network in the amount of time it takes to get to the closest London Drugs and back

  • d_esiree_______ freelance cyberbully (@d_esiree_______) reported from Vancouver, British Columbia

    In Telus cause I lost my SIM card cause I’m really stupid and this woman ahead of me just told me she’s been a customer since 1969. NINETEEN SIXTY NINE.

  • EmptyUK Mat Thomas (@EmptyUK) reported from Vancouver, British Columbia

    The inane @TELUS 1.5% credit card bill charge is just another gouge. I pay them so much money already; it’s time to look elsewhere. Also, my actual cell phone coverage is pretty terrible even in my apartment. #CashGrab

  • kikithekrakra99 Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia

    @RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday

  • kikithekrakra99 Kiefer Abram (@kikithekrakra99) reported from Surrey, British Columbia

    @BuNdOAVFC @RogersHelps Hey dude... Am switching to telus... Was getting 200-250mbps down on a Saturday night back in February or March ish.... Even better on Sunday nights like 400mbps now this.... Only 50 down... On an medal 200 ft cell tower with rogers/telus etc on it with in 15 ft of direct line1/2

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • NickPerovic Limp Brizket (@NickPerovic) reported

    @StayGoulden I’m with Telus and I’ve never had any issues with them! But yeah, I’ve had the 12 now for almost a month and I dig it

  • NickPerovic Limp Brizket (@NickPerovic) reported from Pickering Village, Ontario

    @StayGoulden I’m with Telus and I’ve never had any issues with them! But yeah, I’ve had the 12 now for almost a month and I dig it

  • AndremmackoM André M Macko (@AndremmackoM) reported

    @TELUS TELUS service may be fine for some but I get no service. So 5G is about as impressive to me as their 4G, 3G and all the way down the line for decades. Useless.

  • mediarz mediar (@mediarz) reported

    @geekgurlBC @TELUS @TELUSsupport Yep and the internet is still down...

  • sherribowles Sherri Bowles (@sherribowles) reported

    Loyal customer to @TELUS @TELUSsupport for the past 11 years and just received the absolute worst customer service. Whose a good provider to switch to?

  • jasonvsmith1 Jason (@jasonvsmith1) reported

    @BrcDi4 The hypocrisy of this is incredible. He hands out tax cuts to large corporations, advertises for telus/Babylon healthcare app and then comes out with this ****. He has no shame.

  • RTrudyoh RaulTrudyoh (@RTrudyoh) reported

    @TELUS **** you and your five g bullshit, telus. You suck.

  • AmberLaiird Ambizyy (@AmberLaiird) reported

    Staying on hold with Telus is a real pain, makes me want to have a drink of milk and ****@my self all day...

  • SteveDishMonkey Stephen Gilbert (@SteveDishMonkey) reported

    @TELUS I think that @SpaceXStarlink will fix this for us. Sign up for updates on their website. Beta testing has started!!!

  • 1doinitanyway1 Alex S. (@1doinitanyway1) reported

    @TELUS Too damn expensive. There's a reason I left Telus for cell service.