Telus Outage Report in White Rock, Metro Vancouver Regional District, British Columbia

Problems in the last 24 hours in White Rock, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in White Rock, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near White Rock, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, and Langley.

City	Problem Type	Report Time
Surrey	Phone	13 hours ago
Surrey	Internet	14 hours ago
Surrey	Wi-fi	2 days ago
Surrey	Internet	4 days ago
Langley	Internet	5 days ago
Langley	Internet	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near White Rock, British Columbia

Latest outage, problems and issue reports in White Rock and nearby locations:

• 
  Chris Falskow (@falskow) reported 3 minutes ago from Delta, British Columbia

  @TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.

• 
  Curtis Wiebe (@DivisionW) reported 5 minutes ago from Surrey, British Columbia

  @TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?

• 
  Jamie Billingham (@jamiebillingham) reported 6 minutes ago from Surrey, British Columbia

  So @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.

• 
  Sadia Pannun (@sadia_74) reported 8 minutes ago from Surrey, British Columbia

  anyone else feel as though Telus customer Service has gone completely in the toilet!!!! @TELUS

• 
  amu (@Amu3188) reported 10 minutes ago from Surrey, British Columbia

  @TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?

• 
  Christian Newman 👨🏻‍💻 (@XianNewman) reported 10 minutes ago from Surrey, British Columbia

  @vchan @TELUS Let me know if they’re unable to resolve your issue and I’d be happy to help.

• 
  Sadia Pannun (@sadia_74) reported 13 minutes ago from Surrey, British Columbia

  @Telus horrendous customer service. parent with dementia and you make things such a nightmare when calling for help #disgusting #garbage #pathetic

• 
  Captain Tom E. Foote (@captainfoote) reported 16 minutes ago from Surrey, British Columbia

  For 8 business days - I have had the worst customer experience with @TELUS and @TELUSsupport - Anyone win yet?

• 
  Audrey Lobato (@AudreyLobato) reported 20 minutes ago from Surrey, British Columbia

  @TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.

• 
  amu (@Amu3188) reported 28 minutes ago from Surrey, British Columbia

  @TELUSsupport I recently switched to Telus and having some issues with my account. Could you guys, please help?

• 
  Candi Marie (@CandiVanCity24) reported 29 minutes ago from Surrey, British Columbia

  @LuckyMobileCan I have been using your service for almost 3 years with no problems until now. Not impressed #luckymobile , you can bet I’ll be going back to a @TELUS plan now 💯! Who else has had issues with #luckymobile . #TELUS treats their customers much better!

• 
  Nigel Cole (@Nigel_Cole59) reported 30 minutes ago from White Rock, British Columbia

  @TELUS very rude and defensive clerk working at your Semihamoo mall location in Surrey. She is a young Asian on today at 4pm acting like she owns TELUS and she is a prision guard keeping customers out...unbelievable no other shop as paranoid as TELUS

• 
  Andrew Christopher (@ACmusic_10) reported 35 minutes ago from Surrey, British Columbia

  @DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

• 
  Nigel Cole (@Nigel_Cole59) reported 35 minutes ago from White Rock, British Columbia

  @TELUS have tried twice to buy accessories at your Semihamoo mall in Surrey location. The rude/useless asian girl at the door does everything to discourage business, wants a full explanation of why you wish to enter. What nonsense. Finished with TELUS.

• 
  jimmynighttime (@jimmynighttime) reported 43 minutes ago from Surrey, British Columbia

  @TELUSsupport Spent over an hour on hold to be unknowingly kicked over to an answering machine? I spend so much$$ with TELUS, why is service so hard to get?

• 
  Amanda S W♡ (@AmandaSW87) reported 43 minutes ago from Delta, British Columbia

  @AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.

• 
  Troy Weatherly (@troysweather) reported 48 minutes ago from Delta, British Columbia

  @TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.

• 
  Audrey Lobato (@AudreyLobato) reported 48 minutes ago from Surrey, British Columbia

  @TELUS @TELUSsupport after a 14 hr work day, all my husband wants to do is watch a playoff hockey game. Your PikTV is garbage and there is absolutely no customer support available.

• 
  Christian Newman 👨🏻‍💻 (@XianNewman) reported 49 minutes ago from Surrey, British Columbia

  @vchan @TELUS Nothing compares! If you need help resolving any issues let me know and I’ll do my best to help.

• 
  Tall Paul 'Mr Vancouver' (@TallPaulsLife) reported 52 minutes ago from Surrey, British Columbia

  Well @TELUS once again your service is sub par on so many level

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mango Tango (@UnboxedCrayon) reported 3 minutes ago

  @as_per_danielle Big issue with a religions that determine your lot in the afterlife based on how many conversions you get… JW’s, Mormons & Telus… the amount of door knocking we get… (Telus is the worst though… they come out in teams now).

• 
  Victoria Grant (@Vee__Writes) reported 4 minutes ago

  Pretty sure they still owe Telus money from their Winter Olympics HSPA+ network migration

• 
  💀 (@SkeleVenn) reported 5 minutes ago

  spent the *entire day* being bounced around by Telus technical/customer support for internet no work. It is finally fixed, and I am EXHAUSTED. Sooo much stress-crying. ****. folks on the phone were all nice at least... those wait times though. man.

• 
  Daniel Yount (@dyountmusic) reported 7 minutes ago

  @dawsin Great idea! You can put down “literally could not read an article on the web from your ads” in the “how did you hear about us” section. I would definitely switch to Telus PureFibre too, if I wasn’t already a paying customer of the exact plan they’re advertising here. 🫠

• 
  Vic 💉💉💉 (@vicvirk) reported 9 minutes ago

  @robertojames192 Their user interface is horrible. We were forced to go with Shaw 2 years ago as Telus is waiting for fibre to wire our house.

• 
  Cece (@Mom2S_J) reported 10 minutes ago

  @Altavistagoogle Telus cable…basic service.

• 
  Bryn Williams (@brynmw) reported 11 minutes ago

  .@TELUS @TELUSsupport trying to cancel my 90 year old mother’s land line, which hasn’t worked since April 2020 in her care home. Why can’t I cancel it online? She had paid for two and a half years for nothing.

• 
  bigmamakano (@Procrastik8) reported 11 minutes ago

  @ChrisWNunn @telus is still forcing a family member to do rapid tests every 72 hours. There is zero science to support this. I want so call a class action law suit.

• 
  Julie B (@bartkolounger) reported 18 minutes ago

  @TELUS Is this why my rates are so damn high? How about you stop trying to play social Justice warriors with client money and do something that would really help Canadians? Cut your rates! Stop gouging customers!

• 
  Patricia Bourque (@TrishaBourque) reported 19 minutes ago

  @Malmo_Maritimes @TELUS Now you know my issues, AND I have an account, I have had great service, easy communication. I have always been happy, but made it impossible to get that important data when we needed it so badly. I kept throwing money at them to keep going. I need at least 10GB/mth.