Telus outages and service status in White Rock, British Columbia

Problems in the last 24 hours in White Rock, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in White Rock, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near White Rock, British Columbia

The most recent Telus outage reports came from the following cities: Surrey.

City	Problem Type	Report Time
Surrey	Internet	4 days ago
Surrey	Internet	6 days ago
Surrey	Internet	8 days ago
Surrey	Internet	2 months ago
Surrey	Internet	2 months ago
Surrey	Internet	2 months ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near White Rock, British Columbia

Latest outage, problems and issue reports in White Rock and nearby locations:

• 
  Jen Robbins (@jenxrobbins) reported 32 seconds ago from Surrey, British Columbia

  @TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available

• 
  Jeffery Simpson (@JefferySimpson) reported 4 minutes ago from Surrey, British Columbia

  In the midst of moving @telus decided to cancel my internet installation appointment and now they’re booked up until next month. I organized this like clockwork and I need it for work.

• 
  jimmynighttime (@jimmynighttime) reported 6 minutes ago from Surrey, British Columbia

  @TELUSsupport Spent over an hour on hold to be unknowingly kicked over to an answering machine? I spend so much$$ with TELUS, why is service so hard to get?

• 
  Nigel Cole (@Nigel_Cole59) reported 8 minutes ago from White Rock, British Columbia

  @TELUS very rude and defensive clerk working at your Semihamoo mall location in Surrey. She is a young Asian on today at 4pm acting like she owns TELUS and she is a prision guard keeping customers out...unbelievable no other shop as paranoid as TELUS

• 
  Audrey Lobato (@AudreyLobato) reported 9 minutes ago from Surrey, British Columbia

  @TELUS @TELUSsupport after a 14 hr work day, all my husband wants to do is watch a playoff hockey game. Your PikTV is garbage and there is absolutely no customer support available.

• 
  Curtis Wiebe (@DivisionW) reported 9 minutes ago from Surrey, British Columbia

  @TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?

• 
  Tee (@Life_is_2_Long) reported 11 minutes ago from Delta, British Columbia

  @stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating

• 
  John_D_Nguyen(one tru Anu RA) (@JNcustoms) reported 11 minutes ago from Surrey, British Columbia

  @TELUS your Surrey internet connection provider is compromised, filing a privacy breach lawsuit against you **** 3 times no I’ve raised the issue of my accounts bein hacked 3 times being hung up on 3 times you’ll feel my disapproval of unsecured services provided to public.

• 
  Gaurav Sharma (@GauravS19496069) reported 13 minutes ago from Surrey, British Columbia

  @Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating

• 
  Miles (@mobius84) reported 13 minutes ago from Surrey, British Columbia

  @TELUSsupport @TELUS do you support the Google Pixel 6 on 5G+ (5G 3500 MHz) yet? I can't get a straight answer from tech support.

• 
  Nigel Cole (@Nigel_Cole59) reported 14 minutes ago from White Rock, British Columbia

  @TELUS have tried twice to buy accessories at your Semihamoo mall in Surrey location. The rude/useless asian girl at the door does everything to discourage business, wants a full explanation of why you wish to enter. What nonsense. Finished with TELUS.

• 
  Vic Wozniak (@vicwozniak) reported 16 minutes ago from Surrey, British Columbia

  @TELUSsupport Telus internet service has been flaky for several weeks now. Wifi connections dropping frequently where signal is “strong”. Surrey 185 street

• 
  amu (@Amu3188) reported 21 minutes ago from Surrey, British Columbia

  @TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?

• 
  Sadia Pannun (@sadia_74) reported 23 minutes ago from Surrey, British Columbia

  @Telus horrendous customer service. parent with dementia and you make things such a nightmare when calling for help #disgusting #garbage #pathetic

• 
  Asim Maple (@asim_maple) reported 25 minutes ago from Surrey, British Columbia

  @TELUS @TELUSsupport what's the best contact to call to cancel the new telus tv connection I took couple of days back. Never experienced such worst slowest service ever

• 
  Erica Young (@ericapomme) reported 30 minutes ago from Surrey, British Columbia

  @TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.

• 
  Christian Newman 👨🏻‍💻 (@XianNewman) reported 34 minutes ago from Surrey, British Columbia

  @vchan @TELUS Let me know if they’re unable to resolve your issue and I’d be happy to help.

• 
  Candi Marie (@CandiVanCity24) reported 38 minutes ago from Surrey, British Columbia

  @LuckyMobileCan I have been using your service for almost 3 years with no problems until now. Not impressed #luckymobile , you can bet I’ll be going back to a @TELUS plan now 💯! Who else has had issues with #luckymobile . #TELUS treats their customers much better!

• 
  Roland van Kaauwen (@DaddyR69) reported 45 minutes ago from Surrey, British Columbia

  @ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2

• 
  Chad Rissanen (@chadrissanen) reported 54 minutes ago from Surrey, British Columbia

  @Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Del (@FullScopeWelds) reported 5 minutes ago

  @BoomerDivvies @TELUS They're a nightmare. Say this as a previously frustrated client and shareholder. Hours to get through only for them to spew lies claiming it's smart devices slowing down my Internet and making the TV freeze. 4th repairman told to go to Rogers.

• 
  K D (@_kd2357) reported 6 minutes ago

  @JustMeJamie64 @Rogers Telus is the worst, their call center is in which I would assume Mexico and they just keep bouncing you around to different departments because no one wants to help you.

• 
  JonBoy 🇨🇦 (@jong9548) reported 9 minutes ago

  Telus World of Science TWOS - So much water damage. Why? Sure. Lotsa rain. But the damage is excessive. Are the Engineers that designed the building boy responsible ?

• 
  Dennis Van Raalte (@dvanraalte) reported 11 minutes ago

  Don’t recommend Telus. Bait and switch on your plan. Big promises and **** delivery. @TELUSsupport @TELUSBusiness @TELUS

• 
  E.C.Yoho-Author (@ECYoho) reported 19 minutes ago

  @NicoletteFuller @Rogers My mom had Telus for a bit had the same sort of issue. Think she went to telus and talked to them about going to the US go visit me, i will ask her and let you know. Her bill wasn't much if anything due to wifi everywhere

• 
  C Lo aka Vandal Savage (@intrikitt) reported 20 minutes ago

  @TELUS @TELUSsupport Janal from "loyalty" tells me I cannot get a credit, even though Mariam from the previous department was able to... You tell me I can't speak to a manager.. So in essence wasted my ENTIRE GOTDAMN TIME. I will be escalating this to the BBB cause this is the WORST cx experience.

• 
  #RedPillJamie (@RedPillJamie) reported 20 minutes ago

  Here is a summary of annual net income (profit after tax) for the key publicly traded companies discussed previously, focusing on the major telecoms (Rogers, Telus, BCE/Bell) and major banks (RBC, TD, Scotiabank). Figures are in Canadian dollars (CAD) unless noted, drawn from company reports, Statista, Macrotrends, and related filings. Fiscal years typically end December 31 for telecoms and October 31 for banks. Data covers 2019 through the most recent full year available (primarily 2025; partial 2026 data is limited). Note that one-time items (e.g., asset sales, impairments, acquisition gains/losses, tax adjustments) can cause large year-to-year swings. Adjusted/operating figures are often higher and more stable but are not shown here—raw reported net income is used. Telecommunications Rogers Communications (RCI) • 2019: ~$2.04 billion • 2020: ~$1.59 billion • 2021: ~$1.56 billion • 2022: ~$1.68 billion • 2023: ~$0.85 billion • 2024: ~$1.73 billion • 2025: ~$6.9 billion (significantly boosted by gains, including related to MLSE investment revaluation) Telus (TU) (approximate CAD figures; some sources convert to USD) • 2019: ~$1.75 billion • 2020: ~$1.21 billion • 2021: ~$1.66 billion • 2022: ~$1.61–1.62 billion • 2023: ~$0.84–0.99 billion (lower due to various factors) • 2024: ~$0.99–1.11 billion range across reports • 2025: ~$1.11 billion (attributable to common shares in some presentations) BCE Inc. (Bell Canada parent, BCE) • 2019: ~$2.29–2.45 billion range • 2020: ~$1.85–1.86 billion • 2021: ~$2.16–2.31 billion • 2022: ~$2.09–2.25 billion • 2023: ~$1.54–2.33 billion • 2024: ~$0.12–0.38 billion (impacted by impairments and other items) • 2025: ~$6.5 billion (boosted by investment gains, including MLSE-related) Major Banks Banks are larger and more profitable overall. Figures are reported net income (attributable in some cases). Royal Bank of Canada (RBC / RY) • 2019: ~$12.9 billion • 2020: ~$11.4 billion • 2021: ~$16.1 billion • 2022: ~$15.8 billion • 2023: ~$14.6 billion • 2024: ~$16.2 billion • 2025: ~$20.4 billion Toronto-Dominion Bank (TD) • 2019: ~$11.7–12.1 billion range (CAD) • 2020: ~$11.9 billion • 2021: ~$14.3 billion • 2022: ~$17.4 billion • 2023: ~$10.6–10.7 billion • 2024: ~$8.8–8.9 billion (impacted by U.S. issues/provisions in some periods) • 2025: ~$20.5 billion (strong recovery) Bank of Nova Scotia (Scotiabank / BNS) • 2019: ~$8.4–8.8 billion • 2020: ~$6.8–6.9 billion • 2021: ~$9.6–10.0 billion • 2022: ~$9.9–10.2 billion • 2023: ~$7.3–7.5 billion • 2024: ~$7.8–7.9 billion • 2025: ~$7.8 billion Quick Notes • Trends: Telecom profits were more volatile, with dips in 2020 (COVID) and some mid-period years due to competition, capital spending, and one-time charges. Banks generally showed recovery and growth post-2020, though TD faced specific U.S.-related pressures in 2023–2024. 2025 was strong for several firms due to operational improvements and gains. • Scale: Banks’ profits are substantially larger than the telecoms’. • Sources & caveats: Drawn from company annual reports, SEDAR+/SEC filings summaries, Statista, and Macrotrends. Exact figures can vary slightly by “attributable to common shareholders,” currency conversion (for USD-reported views), or restatements. Always check the latest official filings for precise audited numbers, as 2026 interim results are still emerging. • Other Big Six banks (BMO, CIBC) follow similar patterns of multi-billion CAD annual profits, with growth in recent years but variability from credit provisions and economic conditions. For the absolute latest quarterly updates or detailed breakdowns (e.g., by segment), refer to the companies’ investor relations pages.

• 
  Snepts’ Skate (@GroeningRyan) reported 25 minutes ago

  @PartPhil @TELUS got busted using Ai to get rid of customer service accents of their offshore employees.

• 
  czar (@saurfey) reported 26 minutes ago

  @TELUSsupport @TELUS When I saw my current plan on your website, it was advertised as $45 for 5G+ Select 175 Canada-US-Mexico (up to 2Gbps), but when I signed up and ported my number from Public Mobile, I would get billed $55 instead. Why is that the case? Help please.

• 
  Dg99600 (@DGribby) reported 26 minutes ago

  @TELUS @telusinternet your internet sucks!! And you keep increasing rates for no better service!!