Telus outages and service status in White Rock, British Columbia

Problems in the last 24 hours in White Rock, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in White Rock, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near White Rock, British Columbia

The most recent Telus outage reports came from the following cities: Surrey.

City	Problem Type	Report Time
Surrey	Internet	11 hours ago
Surrey	Internet	2 months ago
Surrey	Internet	2 months ago
Surrey	Internet	2 months ago
Surrey	Internet	2 months ago
Surrey	Internet	2 months ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near White Rock, British Columbia

Latest outage, problems and issue reports in White Rock and nearby locations:

• 
  Dan Machholz (@DanMachholz) reported 22 seconds ago from Surrey, British Columbia

  @ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…

• 
  Jen Robbins (@jenxrobbins) reported 4 minutes ago from Surrey, British Columbia

  @TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available

• 
  Taylor (@seeking_Taylor) reported 5 minutes ago from Delta, British Columbia

  And now I need to deal with Telus mobility. Frustrating really because I’ve been a loyal mobility and home TV customer for over 15 years and it all seems like a massive rip off.

• 
  Tee (@Life_is_2_Long) reported 9 minutes ago from Delta, British Columbia

  @stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating

• 
  Audrey Lobato (@AudreyLobato) reported 12 minutes ago from Surrey, British Columbia

  @TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.

• 
  James Cobalt (@James_Cobalt) reported 15 minutes ago from Surrey, British Columbia

  @TheSamanthaMack @TELUS @JoshRimer @evilyn_13 @MistressTdotnet @AnnaLeeVRX When I had similar issues with Rogers, on a wired LAN they sent a tech to test signal and such. He replaced a splitter (for the visual cable), plugged me into it, and the issue was resolved.

• 
  Peter Mrakic"The Diplomat"Neph-Rep/Pope/4Palestine (@MrakicCanada) reported 16 minutes ago from White Rock, British Columbia

  @steeletalk @TELUS @CKNW if you do not pay a Telus bill they destroy your credit report on exquifax = I hate Telus-fired my sister= **** telus= block me now.

• 
  Mrs. Stregger (@owljustteach) reported 17 minutes ago from Langley, British Columbia

  Hey @TELUS and @cibc you made it possible for a hacker to steal our phone number and then use it to etransfer money out of our bank account. Wow. You let us down BIG TIME. #security #stolenidentity #identitytheft

• 
  Troy Weatherly (@troysweather) reported 22 minutes ago from Delta, British Columbia

  @TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.

• 
  Dharni D (@dharnid) reported 27 minutes ago from Surrey, British Columbia

  @TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)

• 
  Christian Newman 👨🏻‍💻 (@XianNewman) reported 30 minutes ago from Surrey, British Columbia

  @vchan @TELUS Let me know if they’re unable to resolve your issue and I’d be happy to help.

• 
  Kiefer Abram (@kikithekrakra99) reported 32 minutes ago from Surrey, British Columbia

  @BuNdOAVFC @RogersHelps Hey dude... Am switching to telus... Was getting 200-250mbps down on a Saturday night back in February or March ish.... Even better on Sunday nights like 400mbps now this.... Only 50 down... On an medal 200 ft cell tower with rogers/telus etc on it with in 15 ft of direct line1/2

• 
  Kiefer Abram (@kikithekrakra99) reported 33 minutes ago from Delta, British Columbia

  @RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday

• 
  Sadia Pannun (@sadia_74) reported 35 minutes ago from Surrey, British Columbia

  @Telus horrendous customer service. parent with dementia and you make things such a nightmare when calling for help #disgusting #garbage #pathetic

• 
  VWbugNuT (@Ryansisson7) reported 38 minutes ago from Surrey, British Columbia

  @TELUS How many times do I have to say NO to your co stant barrage of phone calls about switching my service? YOU ARE HARRASING ME. I'm not giving any info to the call center that for all I know is the same call center full of CRA scammer callers. TAKE NO FOR AN ANSWER!

• 
  Anshu Arora (@yourbcagent) reported 39 minutes ago from Surrey, British Columbia

  @TELUS called yesterday and today. On hold for over 30 minutes and no resolution. No one answered. Why is it so hard to get good #CustomerService

• 
  Jim Gordon (@jimgordontv) reported 45 minutes ago from Surrey, British Columbia

  @TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!

• 
  Don Hoglund (@randomdh) reported 53 minutes ago from Surrey, British Columbia

  Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

• 
  Caster Sandra (@caster_sandra) reported 55 minutes ago from Surrey, British Columbia

  @JustinTrudeau @TELUS ok got signal

• 
  HeliConnect (@iheliconnet) reported 58 minutes ago from Delta, British Columbia

  @TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  peter the butchwhore (@hotglassofskank) reported 4 minutes ago

  it’s crazy that telus can charge me $135 to cancel my internet service when they do not offer the service at my new house. like that’s a YOU problem.

• 
  Michael (The Young Buck)🧢 (@YoungBuckFarms) reported 7 minutes ago

  How often does everyone else get calls from Telus, or another phone provider? Weekly? I just don't answer anymore. I always told them, don't bother me unless you can give me the same thing I have for less $ or a better plan for the same $. And no, I don't want a new damn phone

• 
  Kurt Rowland (@ruhbarb19) reported 8 minutes ago

  @FringedCanuck @Starlink Interesting as I had Starlink for several years and never an issue. Telus ran fiber optic out past our place and offered a great price.. so we sucked in and got hooked up. We have been having issues with it cutting in and out the past few days. Strange coincidence

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 9 minutes ago

  TELUS deployed a voice AI agent to call new home internet customers in their first 90 days. Not to resolve a problem. Not because the customer called in. Just to check in. Result: customers who got that AI welcome call were less than half as likely to cancel within 30 days. That's proactive retention — and it completely inverts how most contact center AI is deployed. The standard mental model: AI handles inbound. Saves cost. Deflects calls. Reduces headcount. TELUS ran the opposite play. Outbound. Proactive. AI-initiated. And the economics are brutal in a good way. Every churn prevented is worth months of subscription revenue. Voice AI at scale means you can make that call to every single new customer — not the top 10% who triggered a risk score. Gartner projects $80 billion in contact center labor costs cut by AI this year. 88% of contact centers now run some form of AI. But 75% haven't operationalized it. They have tools. They don't have outcomes. The difference between TELUS and the 75%: TELUS defined the outcome first (reduce 30-day churn), then designed the intervention (proactive welcome call), then measured it. Proactive > reactive. Always. In contact centers and everywhere else. This is what the call center AI conversation is missing. Everyone's chasing deflection rates. The real money is in the outbound plays nobody's running yet.

• 
  harry potter and the domestic assault allegations (@nikoncooldix) reported 18 minutes ago

  @DAKKADAKKA1 apple starts making their iphones in india and then everything gets leaked, crunchyroll uses telus security - which may be canadian but telus outsources all their customer service to india - and there's a huge crunchyroll data breach it's always ******* indians

• 
  Nick Pena-Alvarez (@NickPenaAlvarez) reported 18 minutes ago

  @Rogers just can't provide any type of consistent internet service. @TELUS here we come.

• 
  C Lo aka Vandal Savage (@intrikitt) reported 18 minutes ago

  @TELUS @TELUSsupport I WILL be escalating. Cause I have gotten zero resolution in a company I have been with for 20+ years. FIX THIS NOW.

• 
  North American (@LongshoreCowboy) reported 22 minutes ago

  @JayGenXer I have another year of a "contract" with @TELUS. I will be cancelling it, paying their bullshit penalty and moving to @Starlink by mid-September. I suggest every Canadian who hates this bill does the same. Once a Musk company offers cellular service, it switches too. I am so done with fascist Canada.

• 
  Uptimus (@UptimusApp) reported 22 minutes ago

  Aug 10 at 14:35 UTC: The Telus website incident has returned to recovery monitoring. Uptimus signals show reports have stabilized, and we are now verifying system performance.

• 
  Rina Alexis ♏♋♏ (@Rinah75) reported 24 minutes ago

  @Rogers Your customer service is appalling. I will be switching at the first opportunity presented. @TELUS