Telus

Telus Outage Report in White Rock, Metro Vancouver Regional District, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in White Rock, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in White Rock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in White Rock, Metro Vancouver Regional District, British Columbia 12/02/2025 04:50

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near White Rock, Metro Vancouver Regional District, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey and Langley.

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City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaSurrey Internet
CanadaVancouver Wi-fi

Community Discussion

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Telus Issues Reports Near White Rock, British Columbia

Latest outage, problems and issue reports in White Rock and nearby locations:

  • AudreyLobato Audrey Lobato (@AudreyLobato) reported from Surrey, British Columbia

    @TELUS @TELUSsupport after a 14 hr work day, all my husband wants to do is watch a playoff hockey game. Your PikTV is garbage and there is absolutely no customer support available.

  • SnBVancouver Salmon n'Bannock (@SnBVancouver) reported from Vancouver, British Columbia

    @TELUS @TELUSsupport #Fail... so fed up with you .. cannot even reach anyone to cancel my services ..😡😡😡😡😡😡Telus is killing my business

  • XianNewman Christian Newman 👨🏻‍💻 (@XianNewman) reported from Surrey, British Columbia

    @vchan @TELUS Nothing compares! If you need help resolving any issues let me know and I’ll do my best to help.

  • Junayyyy Mary June Margarico (@Junayyyy) reported from Vancouver, British Columbia

    @TELUS sucks.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Sitting around wondering what it will take for @TELUSsupport @TELUS to get back to me. To fix my email. To clean up the mess they made. Hmmm...

  • moersch AHF AllHardwoodfloor (@moersch) reported from Vancouver, British Columbia

    @runsfrombear @TELUS I never cared for tell us the have never been concerned with internet security or mobile security

  • StoryStory_Jo Jo Dworschak (@StoryStory_Jo) reported from Vancouver, British Columbia

    @Mutineer8961 @TELUS Definitely Telus! Not bad diy

  • Nigel_Cole59 Nigel Cole (@Nigel_Cole59) reported from White Rock, British Columbia

    @TELUS very rude and defensive clerk working at your Semihamoo mall location in Surrey. She is a young Asian on today at 4pm acting like she owns TELUS and she is a prision guard keeping customers out...unbelievable no other shop as paranoid as TELUS

  • athayde_br Bruno Athayde 🇨🇦 🇧🇷 🏳️‍🌈 (@athayde_br) reported from Vancouver, British Columbia

    @TELUSsupport terrible service! Terrible support! Terrible customer care! Everything just so disappointing! Internet doesn’t work, tech doesn’t show up, customer care does nothing for the customer... Thanks @TELUS for the poor service.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @TELUSsupport your instructions on configuring Outlook post migration aren’t very good. I’d like my Telus email to@come through there and not Google. Followed your instructions and when I input my Telus address, says “email address already added”. Doesn’t help. 1/2

  • Amu3188 amu (@Amu3188) reported from Surrey, British Columbia

    @TELUSsupport I recently switched to Telus and having some issues with my account. Could you guys, please help?

  • XianNewman Christian Newman 👨🏻‍💻 (@XianNewman) reported from Surrey, British Columbia

    @vchan @TELUS Let me know if they’re unable to resolve your issue and I’d be happy to help.

  • AudreyLobato Audrey Lobato (@AudreyLobato) reported from Surrey, British Columbia

    @TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.

  • Amu3188 amu (@Amu3188) reported from Surrey, British Columbia

    @TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Your service has gone downhill in a big way @TELUSsupport @TELUS. These wait times are horrendous.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @TELUSsupport @TELUS if no one gets back to me with a solution to the problem you created soon, I will not pay my next bill. See how you like that. That or I’ll cancel all my TV, cell phone, internet and you’ll lose an extremely loyal customer. Customer not satisfied.

  • Nigel_Cole59 Nigel Cole (@Nigel_Cole59) reported from White Rock, British Columbia

    @TELUS have tried twice to buy accessories at your Semihamoo mall in Surrey location. The rude/useless asian girl at the door does everything to discourage business, wants a full explanation of why you wish to enter. What nonsense. Finished with TELUS.

  • CiaraHempseed Ciara Hempseed (@CiaraHempseed) reported from Vancouver, British Columbia

    I actually had to use that Telus Babylon app to get some perscriptions for this migraine Send help

  • sadia_74 Sadia Pannun (@sadia_74) reported from Surrey, British Columbia

    anyone else feel as though Telus customer Service has gone completely in the toilet!!!! @TELUS

  • sadia_74 Sadia Pannun (@sadia_74) reported from Surrey, British Columbia

    @Telus horrendous customer service. parent with dementia and you make things such a nightmare when calling for help #disgusting #garbage #pathetic

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • JulianaMaraj juli (@JulianaMaraj) reported

    i had a couple loyalty incentives on my telus account for a minute. last month when my boardwalk incentive expired & I called to get it reapplied/fix my expensive *** bill, they must have noted that I have incentives that aren't "stackable"/to remove them.

  • FELTSTORY1 LINDA ANNE JANES (@FELTSTORY1) reported

    Chinese guy out of country? His English was not all that great. But the payment stopped. Just had a scam call on my phone claiming to be TElus, who are with my pone service by not my phone service. I was supposed to contact them about my refun $80. 999 number I deleted it.

  • BlackBlazeE ESO Shill (@BlackBlazeE) reported

    No seriously, @TELUS needs to get slapped with a class action lawsuit for charging money for a service they aren't providing. How is the internet this atrocious, but only on Telus?

  • nathanelson Nathan Elson (@nathanelson) reported

    Hey @telus can you explain to me how 2 months ago I called to add a 3rd cell phone line and you gave me a 'loyalty plan' because I've been a customer for 15 years and then today email me to tell me you're increasing my rate plan because it's deemed 'below market value'?

  • aprildavie aprildavie (@aprildavie) reported

    @dockevinmcleod I have never used Telus Health. There are many other virtual options that are free and have more availability. I technically have a GP, but I haven't seen him for more than a prescription renewal in a very long time. He's over an hour away. I've moved and can't find a new one.

  • AlexJPBradshaw Alex Bradshaw (@AlexJPBradshaw) reported

    @DarcyRogers2 @TELUS I’m with you. I’m in Southwinds and can’t even call the emergency services if I need #airdrie

  • Blawryshyn Brandon Lawryshyn (@Blawryshyn) reported

    Told @TELUS to stop calling me trying to sell me on new “offers” (probably 10 times) or I’d be cancelling my service. When I ask to transfer to cancel I get on an endless loop of “please wait, we’re serving others.” Fix this @TELUSsupport Don’t ask to DM, I want a human to talk

  • BinchXO 🤙🏽🤙🏽 (@BinchXO) reported

    @CODIJIMbob If you download the mytelus app it should tell you if you did the bring it back thing or not! But there also shouldn’t be any issues if you just go into telus aswell

  • TappingCircle Lina (@TappingCircle) reported

    @birgitomo It is all up to Doug Ford in Ontario. Nobody can promise anything except him. It is his stated goal to misuse nurses to starve out Ontario so citizens begin to use fee for service such as Telus health.

  • krzyabn Krzy Guy (Chris) (@krzyabn) reported

    Adding 1.5% for cc processing fees @Telus is straight up gouging your customers. For a company that was so focused on customer experiences, this is a negative one. Anti-consumer move.