Telus Outage Report in White Rock, Metro Vancouver Regional District, British Columbia

Problems in the last 24 hours in White Rock, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in White Rock, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near White Rock, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, and Langley.

City	Problem Type	Report Time
Surrey	Phone	2 days ago
Surrey	Internet	2 days ago
Surrey	Wi-fi	3 days ago
Surrey	Internet	5 days ago
Langley	Internet	6 days ago
Langley	Internet	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near White Rock, British Columbia

Latest outage, problems and issue reports in White Rock and nearby locations:

• 
  jimmynighttime (@jimmynighttime) reported 1 minute ago from Surrey, British Columbia

  @TELUSsupport Spent over an hour on hold to be unknowingly kicked over to an answering machine? I spend so much$$ with TELUS, why is service so hard to get?

• 
  Chris Falskow (@falskow) reported 7 minutes ago from Delta, British Columbia

  @TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.

• 
  Curtis Wiebe (@DivisionW) reported 12 minutes ago from Surrey, British Columbia

  @TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?

• 
  amu (@Amu3188) reported 15 minutes ago from Surrey, British Columbia

  @TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?

• 
  Amanda S W♡ (@AmandaSW87) reported 17 minutes ago from Delta, British Columbia

  @AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.

• 
  Candi Marie (@CandiVanCity24) reported 21 minutes ago from Surrey, British Columbia

  @LuckyMobileCan I have been using your service for almost 3 years with no problems until now. Not impressed #luckymobile , you can bet I’ll be going back to a @TELUS plan now 💯! Who else has had issues with #luckymobile . #TELUS treats their customers much better!

• 
  Captain Tom E. Foote (@captainfoote) reported 22 minutes ago from Surrey, British Columbia

  For 8 business days - I have had the worst customer experience with @TELUS and @TELUSsupport - Anyone win yet?

• 
  Roland van Kaauwen (@DaddyR69) reported 28 minutes ago from Surrey, British Columbia

  @ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2

• 
  Sadia Pannun (@sadia_74) reported 29 minutes ago from Surrey, British Columbia

  @Telus horrendous customer service. parent with dementia and you make things such a nightmare when calling for help #disgusting #garbage #pathetic

• 
  Audrey Lobato (@AudreyLobato) reported 29 minutes ago from Surrey, British Columbia

  @TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.

• 
  Christian Newman 👨🏻‍💻 (@XianNewman) reported 33 minutes ago from Surrey, British Columbia

  @vchan @TELUS Nothing compares! If you need help resolving any issues let me know and I’ll do my best to help.

• 
  Sadia Pannun (@sadia_74) reported 37 minutes ago from Surrey, British Columbia

  anyone else feel as though Telus customer Service has gone completely in the toilet!!!! @TELUS

• 
  Nigel Cole (@Nigel_Cole59) reported 37 minutes ago from White Rock, British Columbia

  @TELUS very rude and defensive clerk working at your Semihamoo mall location in Surrey. She is a young Asian on today at 4pm acting like she owns TELUS and she is a prision guard keeping customers out...unbelievable no other shop as paranoid as TELUS

• 
  amu (@Amu3188) reported 39 minutes ago from Surrey, British Columbia

  @TELUSsupport I recently switched to Telus and having some issues with my account. Could you guys, please help?

• 
  Nigel Cole (@Nigel_Cole59) reported 44 minutes ago from White Rock, British Columbia

  @TELUS have tried twice to buy accessories at your Semihamoo mall in Surrey location. The rude/useless asian girl at the door does everything to discourage business, wants a full explanation of why you wish to enter. What nonsense. Finished with TELUS.

• 
  Christian Newman 👨🏻‍💻 (@XianNewman) reported 45 minutes ago from Surrey, British Columbia

  @vchan @TELUS Let me know if they’re unable to resolve your issue and I’d be happy to help.

• 
  Audrey Lobato (@AudreyLobato) reported 46 minutes ago from Surrey, British Columbia

  @TELUS @TELUSsupport after a 14 hr work day, all my husband wants to do is watch a playoff hockey game. Your PikTV is garbage and there is absolutely no customer support available.

• 
  Bernadette Keenan (@BernadetteNTF) reported 48 minutes ago from Surrey, British Columbia

  @malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus

• 
  Jamie Billingham (@jamiebillingham) reported 51 minutes ago from Surrey, British Columbia

  So @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.

• 
  Chad Rissanen (@chadrissanen) reported 59 minutes ago from Surrey, British Columbia

  @Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mister Cracker if you’re nasty (@its_skellie) reported 4 minutes ago

  @reneritchie I live near-ish to Pearson, this could explain why my Telus service has dramatically become trash since I switched from my XsMax to my 13 Pro Max 🙃🤔

• 
  Jen 🇨🇦 (@JLK8277) reported 6 minutes ago

  Damn it my damn #telus service is crap 💩 today..

• 
  Manny Felicio (@mofelicio) reported 6 minutes ago

  @CompBureau It is very concerning that you allow telecommunication providers to operate subsidiary businesses that should have their customer. E.G. Telus is also operating a Medical-related business. It generates more societal inequality

• 
  Jane Barnes (@Cocojan15) reported 9 minutes ago

  @SirBenfro I had the same day yesterday. On hold for 2 hours with Telus to try and resolve same issue that happens every month. Got another promise it is resolved. Hmmm heard that one for 6 months.

• 
  Spencer Westlake (@SWestlake88) reported 9 minutes ago

  @TELUS your Internet is absolute trash! I have never had an internet connection drop out so often! Your customer service is useless and you hardware is junk!

• 
  KP (@karltoronto_kp) reported 14 minutes ago

  @TELUSsupport I lost total service for 6 days and had to buy a Virgin Mobile plan to ensure I had the safety and security of service because I had such horrible responses from Telus tech support. What I learned is that if you are on a tower owned by Bell you should switch to Bell.

• 
  FranSpoooOOOoooky ☠️ (@Apollus_Sol) reported 16 minutes ago

  @W1shYouTheWorst bruh I just switched to bell the only budget ones were like from telus bell or rogers because everything else has **** data connection

• 
  Leslie Lewis (@LeslieL8) reported 17 minutes ago

  @Tara_Madden While my husband was ill we lived in a very nice retirement home. The home switched from Shaw to Telus while we were there. Four months later the residents, most of them quite mentally capable, were having trouble getting their TVs to show them what they wanted. Change is hard

• 
  Fully Vaxxed!! (@bigrigorama) reported 18 minutes ago

  Sooooo I want to get rid of shaw cable… no better luck with telus. What are my realistic options? Please help.

• 
  Michelle Campbell (@BhvCampbell) reported 18 minutes ago

  @GlobalBC no sound on your channel. Telus optik in Kamloops. I've been forced to watch Citytv Van. Rude!