Telus Outage Report in White Rock, Metro Vancouver Regional District, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in White Rock, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in White Rock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Telus
Telus is having issues since 02:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (19%)
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Wi-fi (10%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near White Rock, Metro Vancouver Regional District, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, Vancouver and Langley.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Surrey |
Internet | |
| Vancouver |
Internet | |
| Surrey |
Wi-fi | |
| Vancouver |
Internet | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near White Rock, British Columbia
Latest outage, problems and issue reports in White Rock and nearby locations:
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DaleCadeau
(@DaleCadeau) reported
from
Delta, British Columbia
@DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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MelanieSerre
(@thatmelanielynn) reported
from
Vancouver, British Columbia
@TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!
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miranda hudson
(@_hudsonny) reported
from
Vancouver, British Columbia
Who is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Epic fail today @TELUSsupport @TELUS. Not only did my appointment for today get bungled but now your agents can’t even schedule a new one. This is horrible customer service. A lesson in how not to handle customers.
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Kiefer Abram
(@kikithekrakra99) reported
from
Delta, British Columbia
@TELUSsupport is there an outage of telus home services in the crescent beach area of #SurreyBC? Dads tv not wrking.. Not near him too
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Shamim Abbassi
(@ShamimAbbassi) reported
from
Vancouver, British Columbia
@TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini
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Anshu Arora
(@yourbcagent) reported
from
Surrey, British Columbia
@TELUS how come #CustomerService is sooooo horrible
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Gaurav Sharma
(@GauravS19496069) reported
from
Surrey, British Columbia
@Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating
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VWbugNuT
(@Ryansisson7) reported
from
Surrey, British Columbia
@TELUS How many times do I have to say NO to your co stant barrage of phone calls about switching my service? YOU ARE HARRASING ME. I'm not giving any info to the call center that for all I know is the same call center full of CRA scammer callers. TAKE NO FOR AN ANSWER!
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johnny V.
(@punkrokk65) reported
from
Vancouver, British Columbia
@TELUSsupport Was on hold for the ‘next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be ‘up’ to an hour)… guess they work on a different time clock then most.
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Andrew Ferguson
(@warandpeace) reported
from
Vancouver, British Columbia
@MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Why can’t I access my account @TELUSsupport? Broken links, can’t view/manage my account - this is not how you treat customers @TELUS.
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Miles
(@mobius84) reported
from
Surrey, British Columbia
@TELUSsupport @TELUS do you support the Google Pixel 6 on 5G+ (5G 3500 MHz) yet? I can't get a straight answer from tech support.
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Mat Thomas
(@EmptyUK) reported
from
Vancouver, British Columbia
The inane @TELUS 1.5% credit card bill charge is just another gouge. I pay them so much money already; it’s time to look elsewhere. Also, my actual cell phone coverage is pretty terrible even in my apartment. #CashGrab
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Anshu Arora
(@yourbcagent) reported
from
Surrey, British Columbia
@TELUS called yesterday and today. On hold for over 30 minutes and no resolution. No one answered. Why is it so hard to get good #CustomerService
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DaleCadeau
(@DaleCadeau) reported
from
Delta, British Columbia
@richardzussman As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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DaleCadeau
(@DaleCadeau) reported
from
Delta, British Columbia
@GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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Cheryl B. 🇨🇦
(@CherylPrior1) reported
from
Langley, British Columbia
@pnwkate @NatalieLanovill @TELUS Shaw never gives me any trouble, great customer service.
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Langley
(@Test123Do) reported
from
Vancouver, British Columbia
@TELUSsupport @TELUS #customersupport Is Telus shutdown? There is no customer rep to pick up customers calls to get cell phone support. My God! I disconnected phone after 2 hours
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Kiefer Abram
(@kikithekrakra99) reported
from
Delta, British Columbia
@RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Commissioner Miner
(@fanCRTCProfling) reported
@jfmezei So how will this turn out? Customers are not obligated to remain in a contract after 2 yrs. Telus will want their money. But, customer not obligated to pay after 2 yrs. Will Telus will try to con people into another contract or other?
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Freakzilla Scott Steiner 😎
(@don_dodda123) reported
Bell, Rogers, and Telus have the worst phone plans I've ever seen in my life I dont get why people sign up with them
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Ana Cinco Cinco
(@AnaCincoCinco) reported
Anyone else in Vancouver having problems with Telus? I'm being told there's an outage in the "area" but I haven't seen or heard any complaints from anyone else...
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Melanie Muñoz
(@Minimimz) reported
Shameful that companies like @koodo and @TELUS say it’s okay to switch to each others companies because they’re “sister” companies then hit you with a 700$ bill and hang up on you when you call 👍🏼 thanks for screwing me guys @TELUSsupport
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Liam
(@liamm) reported
@RogersHelps When are you going to have a feature similar to Telus’s Call Control. I’m getting sick of the 3-5 robocalls I get a day. If you don’t have a solution I may need to jump ship to someone who does
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Wadegarrett
(@countryheart29) reported
@TELUS Telus service sucks internet constantly crapping out
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Jordan :)
(@jorbage) reported
I don't know how Telus reps can be so useless, how hard is it to understand that my connection is bad since the Modem got changed by the Technician after we moved when it was fine before then. Christ.
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Diamond Dog 'Aloha' Organa
(@afterexposure) reported
@FionaMattatall We spent the last 25 years learning to spot "Help me claim inheritance urgently request a wire transfer information" emails and hanging up on "The CRA has a warrant for your arrest" calls, and now we have crappy letters? Maybe this is a billing info scam? Is this real TELUS?
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Kathryne
(@KathryneY) reported
@TELUS FYI, I’m already a long time wireless customer but considering being an ex customer if this continues.
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Mirilyn Sharp
(@MirilynSharp) reported
@JMartin_JD @SCC_eng Still don't u/stand why so many Courts are dealing w/ $200k costs issue 13 yrs after action commenced. Pl in #ClassAction seeks $500 mil + $20 mil punitives on behalf of 1.4 million #ClassMembers who say Telus rounded up cell phone minutes & yet Telus is fighting about costs?!?