Telus Outage Report in White Rock, Metro Vancouver Regional District, British Columbia

Problems in the last 24 hours in White Rock, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in White Rock, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near White Rock, British Columbia

The most recent Telus outage reports came from the following cities: Langley, and Surrey.

City	Problem Type	Report Time
Langley	Internet	13 hours ago
Surrey	Internet	1 day ago
Surrey	Internet	1 day ago
Langley	Internet	3 days ago
Surrey	Phone	6 days ago
Surrey	Internet	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near White Rock, British Columbia

Latest outage, problems and issue reports in White Rock and nearby locations:

• 
  amu (@Amu3188) reported 6 minutes ago from Surrey, British Columbia

  @TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?

• 
  Chris Falskow (@falskow) reported 8 minutes ago from Delta, British Columbia

  @TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.

• 
  Jeffery Simpson (@JefferySimpson) reported 9 minutes ago from Surrey, British Columbia

  In the midst of moving @telus decided to cancel my internet installation appointment and now they’re booked up until next month. I organized this like clockwork and I need it for work.

• 
  Rob Bahd (@robbahd) reported 10 minutes ago from Delta, British Columbia

  @RobShaw_BC @VaughnPalmer @TELUS So these call center agents are Telus employees? Adding agents to answer over a million calls is not going to solve the problem. A supplementary online system would have helped.

• 
  Audrey Lobato (@AudreyLobato) reported 11 minutes ago from Surrey, British Columbia

  @TELUS @TELUSsupport after a 14 hr work day, all my husband wants to do is watch a playoff hockey game. Your PikTV is garbage and there is absolutely no customer support available.

• 
  Dharni D (@dharnid) reported 17 minutes ago from Surrey, British Columbia

  @TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)

• 
  Jamie Billingham (@jamiebillingham) reported 21 minutes ago from Surrey, British Columbia

  So @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.

• 
  Chad Rissanen (@chadrissanen) reported 29 minutes ago from Surrey, British Columbia

  @Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

• 
  jimmynighttime (@jimmynighttime) reported 34 minutes ago from Surrey, British Columbia

  @TELUSsupport Spent over an hour on hold to be unknowingly kicked over to an answering machine? I spend so much$$ with TELUS, why is service so hard to get?

• 
  Curtis Wiebe (@DivisionW) reported 36 minutes ago from Surrey, British Columbia

  @TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?

• 
  Captain Tom E. Foote (@captainfoote) reported 39 minutes ago from Surrey, British Columbia

  For 8 business days - I have had the worst customer experience with @TELUS and @TELUSsupport - Anyone win yet?

• 
  Audrey Lobato (@AudreyLobato) reported 43 minutes ago from Surrey, British Columbia

  @TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.

• 
  Marla Poirier (@marlap2) reported 43 minutes ago from Surrey, British Columbia

  @TELUS reception? it’s so bad in Newton BC my husband has 5 dropped business calls!!! Losing business! Thanks Telus.

• 
  amu (@Amu3188) reported 48 minutes ago from Surrey, British Columbia

  @TELUSsupport I recently switched to Telus and having some issues with my account. Could you guys, please help?

• 
  Don Hoglund (@randomdh) reported 49 minutes ago from Surrey, British Columbia

  Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

• 
  John Duong Nguyen(“Anu RA”) (@JNcustoms) reported 52 minutes ago from Surrey, British Columbia

  @NortonSoft Telus is compromised got hijack for my pin before even getting to use it. Neighbor has access to my phone now posing as me wtf. Please advise...“HA!”©™Deploy&Desist.N0W

• 
  John_D_Nguyen(one tru Anu RA) (@JNcustoms) reported 58 minutes ago from Surrey, British Columbia

  @TELUS your Surrey internet connection provider is compromised, filing a privacy breach lawsuit against you **** 3 times no I’ve raised the issue of my accounts bein hacked 3 times being hung up on 3 times you’ll feel my disapproval of unsecured services provided to public.

• 
  Candi Marie (@CandiVanCity24) reported 58 minutes ago from Surrey, British Columbia

  @LuckyMobileCan I have been using your service for almost 3 years with no problems until now. Not impressed #luckymobile , you can bet I’ll be going back to a @TELUS plan now 💯! Who else has had issues with #luckymobile . #TELUS treats their customers much better!

• 
  Roland van Kaauwen (@DaddyR69) reported 59 minutes ago from Surrey, British Columbia

  @ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2

• 
  Bernadette Keenan (@BernadetteNTF) reported 60 minutes ago from Surrey, British Columbia

  @malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Q (@quynhiequynh) reported 6 minutes ago

  @TELUS @sukhjinder71 You guys are slow af! It’s been almost 12hr! And nothing is up and running this absolutely pathetic

• 
  Ashish Srivastava (@ashishsriv) reported 8 minutes ago

  @TELUS Hi @telus internet service I am really fed up with your billing process. You kept on sending one sided new contract every month sometime multiple times in a month. Please assign some senior executives who can analyze my case and resolve the issue and refund over payments.

• 
  Aggie (@aggieloveseggs) reported 12 minutes ago

  @Franks_Five Have I ever told you how much we pay for unlimited data here? In all seriousness, this is absolute crap service from Telus, yet sadly unsurprising. :(

• 
  Zoidberg’s Shell (@BigJoeBurke) reported 15 minutes ago

  So the latest in the never ending saga is that @TELUSsupport has been lying all weekend and hadn’t done anything. Got a call this morning from a 3rd party contractor whom @Telus has asked to address the issue. They can’t even get here until Wednesday.

• 
  Accord red (@Tobiume) reported 16 minutes ago

  @JasonPYYC While I 100% agree they should pay it back, at least telus didn’t lay people off, let those with immune issues work from home, take quarantine leave if exposed, and paid them. Slightly misleading too. Telus got 38.6, Rogers 82.3 and bell 122.9.

• 
  Gia Ann🇨🇦 (@GiaAnnJohns) reported 16 minutes ago

  @DebHolloway @Shawhelp Aww...that just sucks. I used to have shaw satellite tv, for 25 years. Not once did they ask if I was happy. Then they tell me I have to upgrade my receivers & it will cost me $1000. As much as I hated to I called Telus. I got Optic tv with 5 free PVR boxes. I fricken love it!

• 
  Sunil Khandade (@SunilKhandade) reported 22 minutes ago

  @TELUSsupport I was using the Telus Smarhub service 3 months back and then I canceled it. However, Rep said I will get an email from Telus to return the equipment but so far I received nothing. I need to return the SmartHub, Security Camera. My Details: My account: 605471142

• 
  Sunil Khandade (@SunilKhandade) reported 24 minutes ago

  @TELUS I was using the Telus Smarhub service 3 months back and then I canceled it. However, Rep said I will get an email from Telus to return the equipment but so far nothing I have received. I need to return the SmartHub, Security Camera. My Details: My account: 605471142

• 
  Ashish Srivastava (@ashishsriv) reported 28 minutes ago

  @TELUS I am tired with Telus Internet. Please help in smooth termination of service ASAP.

• 
  Nannu Didar (@nannudidarr) reported 29 minutes ago

  @TELUSsupport @TELUS PLEASE SEND SOMEONE OVER MY INTERNET IS NOT WORKING, THERE IS NO OUTAGE IN MY AREA NOW, MY MODEM HAS ALL GREEN LIGHTS BUT IT STILL WON’T WORK AFTER RESTARTING IT FOR 100TIMES, SEND SOMEONE OVER PLEASE, CUSTOMER SERVICE SAYS KEEP WAITING LIKE WHAT BRO