Telus Outage Report in White Rock, Metro Vancouver Regional District, British Columbia

Problems in the last 24 hours in White Rock, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in White Rock, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near White Rock, British Columbia

The most recent Telus outage reports came from the following cities: Langley, and Surrey.

City	Problem Type	Report Time
Langley	Internet	19 hours ago
Surrey	Phone	4 days ago
Surrey	Internet	4 days ago
Surrey	Wi-fi	5 days ago
Surrey	Internet	7 days ago
Langley	Internet	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near White Rock, British Columbia

Latest outage, problems and issue reports in White Rock and nearby locations:

• 
  Tall Paul 'Mr Vancouver' (@TallPaulsLife) reported 45 seconds ago from Surrey, British Columbia

  Well @TELUS once again your service is sub par on so many level

• 
  Darren Watts (@DarrenWatts82) reported 9 minutes ago from Surrey, British Columbia

  @TELUS hi, wondering if someone from customer services can pm me. Interested in adding internet with my optik tv. Internet is currently with Shaw.

• 
  Mrs. Stregger (@owljustteach) reported 10 minutes ago from Langley, British Columbia

  Hey @TELUS and @cibc you made it possible for a hacker to steal our phone number and then use it to etransfer money out of our bank account. Wow. You let us down BIG TIME. #security #stolenidentity #identitytheft

• 
  Andrew Christopher (@ACmusic_10) reported 18 minutes ago from Surrey, British Columbia

  @DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

• 
  Troy Weatherly (@troysweather) reported 19 minutes ago from Delta, British Columbia

  @TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.

• 
  Christian Newman 👨🏻‍💻 (@XianNewman) reported 24 minutes ago from Surrey, British Columbia

  @vchan @TELUS Nothing compares! If you need help resolving any issues let me know and I’ll do my best to help.

• 
  Peter Mrakic"The Diplomat"Neph-Rep/Pope/4Palestine (@MrakicCanada) reported 30 minutes ago from White Rock, British Columbia

  @steeletalk @TELUS @CKNW if you do not pay a Telus bill they destroy your credit report on exquifax = I hate Telus-fired my sister= **** telus= block me now.

• 
  Amanda S W♡ (@AmandaSW87) reported 35 minutes ago from Delta, British Columbia

  @AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.

• 
  Christian Newman 👨🏻‍💻 (@XianNewman) reported 35 minutes ago from Surrey, British Columbia

  @vchan @TELUS Let me know if they’re unable to resolve your issue and I’d be happy to help.

• 
  Caster Sandra (@caster_sandra) reported 35 minutes ago from Surrey, British Columbia

  @JustinTrudeau @TELUS ok got signal

• 
  Adam MacGillivray (@acemacg) reported 47 minutes ago from Surrey, British Columbia

  @SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.

• 
  Kenneth A Lush (@Kennethalush) reported 47 minutes ago from Surrey, British Columbia

  @telus sent me my cable bill on Christmas morning. **** you Telus!

• 
  Taylor (@seeking_Taylor) reported 48 minutes ago from Delta, British Columbia

  And now I need to deal with Telus mobility. Frustrating really because I’ve been a loyal mobility and home TV customer for over 15 years and it all seems like a massive rip off.

• 
  James Cobalt (@James_Cobalt) reported 50 minutes ago from Surrey, British Columbia

  @TheSamanthaMack @TELUS @JoshRimer @evilyn_13 @MistressTdotnet @AnnaLeeVRX When I had similar issues with Rogers, on a wired LAN they sent a tech to test signal and such. He replaced a splitter (for the visual cable), plugged me into it, and the issue was resolved.

• 
  Ursula Maxwell-Lewis (@YouTravel) reported 50 minutes ago from Surrey, British Columbia

  @Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺

• 
  Jim Gordon (@jimgordontv) reported 54 minutes ago from Surrey, British Columbia

  @TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!

• 
  Scott Stevens (@scuttlebuttdad) reported 55 minutes ago from Delta, British Columbia

  @telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.

• 
  Tee (@Life_is_2_Long) reported 57 minutes ago from Delta, British Columbia

  @stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating

• 
  HeliConnect (@iheliconnet) reported 60 minutes ago from Delta, British Columbia

  @TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Looking for Truth (@haykeye13) reported 9 minutes ago

  @calgaryherald @TELUS Your network is unusable for most of the day at my farm. Between traffic shaping and connection issues, your network is useless in my area. Can't wait for my starlink dish to arrive! Good bye Canadian telecom gouging! #NationalizeTelecom #Oligopoly #Robellus

• 
  Naveen Chawla (@iamnaveenchawla) reported 14 minutes ago

  @TELUSsupport @TELUS I am shocked right now. How pathetically you are handling my case. I am on call, wait time is more than 30minutes and when it is connecting the call is being disconnected by agents. Is this the way you treat loyal customers? Spent more than 3hr on call so far

• 
  Kent Hurst (@KentHurst19) reported 14 minutes ago

  @TELUS after many complaints to Telus about crappy service along the Trans Canada between Elie and Brandon, being told not enough customers to warrant better service, they refuse to use towers along the highway that are newer and already there, ready to drop this company

• 
  Steve Smith (@Steve_Smith_AB) reported 23 minutes ago

  @jkenney @TELUS So, nothing really. $9m is a handful of new cell towers. And why are you trying to steal credit for a private corp’s network upgrade rollout? Oh right, because you have nothing else, and you desperately seek some sort of win to brag about.

• 
  Robert Greer (monderna x2 fully vaxxed) (@stampsfaninsask) reported 27 minutes ago

  @jonathanwhudson Satellite will never see it on the consumer side unfortunately. Right now it’s mainly IPTV providers like Telus Optik and Bell Fibe here in Canada doing 4K. If TSN wanted I believe @lemonspread has the equipment to do the on field shots the NFL was showing. It is a A7R IV

• 
  sad (@sad272) reported 30 minutes ago

  @Shawhelp My internet is down for 56 hours now. Can't believe how much they charge for such ****** service. I am seriously considering to switch to Telus.

• 
  Darnell (@Darnellstaffo10) reported 30 minutes ago

  @edmontonjournal @TELUS Telus service in general sucks

• 
  Karen Korchinski (@KarinKorchinski) reported 30 minutes ago

  If I have to pay one cent over my usual bill, for the same lame service, I am cancelling my cable service asap, @TELUS @TELUSsupport. How can you be SO bad at your jobs?! Oh that’s right, @TELUS is pretty much a #monopoly so that #darrenentwhistle has his fancy jet 👿

• 
  Sue🇨🇦 😎🍺 (@SuzieCanuck) reported 32 minutes ago from Vancouver, British Columbia

  @lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?

• 
  traceyjohnson (@__TJ__) reported 34 minutes ago

  @TELUSNews @ToddDohertyMP @TELUS Todd Doherty should be pressuring telus into connecting communities like ours, inside city limits of Prince George but worlds most awful internet. Miworth and cranbrook hill road deserve better