Telus Outage Report in White Rock, Metro Vancouver Regional District, British Columbia

Problems in the last 24 hours in White Rock, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in White Rock, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near White Rock, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, and Langley.

City	Problem Type	Report Time
Surrey	Internet	11 hours ago
Langley	Internet	1 day ago
Langley	Internet	2 days ago
Surrey	Internet	2 days ago
Surrey	Internet	2 days ago
Surrey	Wi-fi	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near White Rock, British Columbia

Latest outage, problems and issue reports in White Rock and nearby locations:

• 
  amu (@Amu3188) reported 2 minutes ago from Surrey, British Columbia

  @TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?

• 
  Curtis Wiebe (@DivisionW) reported 4 minutes ago from Surrey, British Columbia

  @TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?

• 
  Candi Marie (@CandiVanCity24) reported 7 minutes ago from Surrey, British Columbia

  @LuckyMobileCan I have been using your service for almost 3 years with no problems until now. Not impressed #luckymobile , you can bet I’ll be going back to a @TELUS plan now 💯! Who else has had issues with #luckymobile . #TELUS treats their customers much better!

• 
  Troy Weatherly (@troysweather) reported 11 minutes ago from Delta, British Columbia

  @TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.

• 
  Mrs. Stregger (@owljustteach) reported 12 minutes ago from Langley, British Columbia

  Hey @TELUS and @cibc you made it possible for a hacker to steal our phone number and then use it to etransfer money out of our bank account. Wow. You let us down BIG TIME. #security #stolenidentity #identitytheft

• 
  Tall Paul 'Mr Vancouver' (@TallPaulsLife) reported 13 minutes ago from Surrey, British Columbia

  Well @TELUS once again your service is sub par on so many level

• 
  Ursula Maxwell-Lewis (@YouTravel) reported 14 minutes ago from Surrey, British Columbia

  @Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺

• 
  Christian Newman 👨🏻‍💻 (@XianNewman) reported 20 minutes ago from Surrey, British Columbia

  @vchan @TELUS Nothing compares! If you need help resolving any issues let me know and I’ll do my best to help.

• 
  Audrey Lobato (@AudreyLobato) reported 23 minutes ago from Surrey, British Columbia

  @TELUS @TELUSsupport after a 14 hr work day, all my husband wants to do is watch a playoff hockey game. Your PikTV is garbage and there is absolutely no customer support available.

• 
  Nigel Cole (@Nigel_Cole59) reported 24 minutes ago from White Rock, British Columbia

  @TELUS very rude and defensive clerk working at your Semihamoo mall location in Surrey. She is a young Asian on today at 4pm acting like she owns TELUS and she is a prision guard keeping customers out...unbelievable no other shop as paranoid as TELUS

• 
  Sadia Pannun (@sadia_74) reported 32 minutes ago from Surrey, British Columbia

  anyone else feel as though Telus customer Service has gone completely in the toilet!!!! @TELUS

• 
  Christian Newman 👨🏻‍💻 (@XianNewman) reported 33 minutes ago from Surrey, British Columbia

  @vchan @TELUS Let me know if they’re unable to resolve your issue and I’d be happy to help.

• 
  Captain Tom E. Foote (@captainfoote) reported 33 minutes ago from Surrey, British Columbia

  For 8 business days - I have had the worst customer experience with @TELUS and @TELUSsupport - Anyone win yet?

• 
  Chris Falskow (@falskow) reported 37 minutes ago from Delta, British Columbia

  @TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.

• 
  amu (@Amu3188) reported 37 minutes ago from Surrey, British Columbia

  @TELUSsupport I recently switched to Telus and having some issues with my account. Could you guys, please help?

• 
  Andrew Christopher (@ACmusic_10) reported 43 minutes ago from Surrey, British Columbia

  @DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

• 
  Audrey Lobato (@AudreyLobato) reported 43 minutes ago from Surrey, British Columbia

  @TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.

• 
  Sadia Pannun (@sadia_74) reported 54 minutes ago from Surrey, British Columbia

  @Telus horrendous customer service. parent with dementia and you make things such a nightmare when calling for help #disgusting #garbage #pathetic

• 
  Amanda S W♡ (@AmandaSW87) reported 54 minutes ago from Delta, British Columbia

  @AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.

• 
  Nigel Cole (@Nigel_Cole59) reported 57 minutes ago from White Rock, British Columbia

  @TELUS have tried twice to buy accessories at your Semihamoo mall in Surrey location. The rude/useless asian girl at the door does everything to discourage business, wants a full explanation of why you wish to enter. What nonsense. Finished with TELUS.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  aaron kowbel (@aaronkowbel) reported 8 seconds ago

  @jkenney @TELUS If Alberta is in such a strong position why cut public service salaries? Both can’t be true.

• 
  Not McDavid (@madacaz) reported 1 minute ago

  @TELUS can’t even get to internet in my house WTf ? My Rogers cell bill is an extra $400 for all the data we have to use on our phones #badwifi #sendtechagain

• 
  Jewels (@jewels1jacie) reported 4 minutes ago

  @calgaryherald @TELUS It’s too bad that good internet is outrageously expensive for a lot of people to afford.

• 
  Karen Korchinski (@KarinKorchinski) reported 5 minutes ago

  Neither of which were necessary bc I don’t want any change to my service. @TELUS @TELUSsupport #darrenentwhistle I called yet again and was told it would be 1 hour. So I asked to be called back. #crickets #telusistheworst communications company I’ve EVER experienced!

• 
  CanadianCritic (@CanadianCritic3) reported 6 minutes ago

  @edmontonjournal @TELUS This is stupid. Vast portions of the economy do not need any internet at all. Do roads get paved from home? Food grown? Buildings built? Stop shilling for more govt handouts

• 
  Kent Hurst (@KentHurst19) reported 8 minutes ago

  @TELUS after many complaints to Telus about crappy service along the Trans Canada between Elie and Brandon, being told not enough customers to warrant better service, they refuse to use towers along the highway that are newer and already there, ready to drop this company

• 
  Sebastian Stan Account (@fenny_pack) reported 14 minutes ago

  @jkenney @TELUS Telus is investing in themselves and their own network. Not Red Deer.

• 
  Greg Guy (@greglaut_ssi) reported 15 minutes ago

  We have been getting @TELUS phone calls EVERY night for months now trying to promote the cell phone internet service for our home. I have already talked to a great loyalty service rep and she confirmed that it would not work for us as we do not get great cell phone reception.

• 
  Robert Greer (monderna x2 fully vaxxed) (@stampsfaninsask) reported 16 minutes ago

  @jonathanwhudson Satellite will never see it on the consumer side unfortunately. Right now it’s mainly IPTV providers like Telus Optik and Bell Fibe here in Canada doing 4K. If TSN wanted I believe @lemonspread has the equipment to do the on field shots the NFL was showing. It is a A7R IV

• 
  Larry Fecho (@FechoLarry) reported 16 minutes ago

  @jkenney @TELUS Payback... while getting much help from UCP in the Babylon setup...