Telus outages and service status in White Rock, British Columbia
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Full Outage Map
- Telus generated 1 outage signal in the last 24 hours around White Rock, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- The most recent signal from this area was received Apr 11, 11:55 AM EDT.
- Internet (71%)
- Wi-fi (11%)
- Phone (11%)
- TV (7%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in White Rock, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in White Rock, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near White Rock, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, and Langley.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
|
Internet | 12 hours ago |
|
Langley
|
Phone | 3 days ago |
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Surrey
|
Internet | 4 days ago |
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Langley
|
Phone | 4 days ago |
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Langley
|
Internet | 5 days ago |
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Surrey
|
Internet | 5 days ago |
Nearby cities with recent reports
Community Discussion
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Telus Issues Reports Near White Rock, British Columbia
Latest outage, problems and issue reports in White Rock and nearby locations:
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Bernadette Keenan (@BernadetteNTF) reported from Surrey, British Columbia@malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus
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Captain Tom E. Foote (@captainfoote) reported from Surrey, British ColumbiaFor 8 business days - I have had the worst customer experience with @TELUS and @TELUSsupport - Anyone win yet?
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Chad Rissanen (@chadrissanen) reported from Surrey, British Columbia@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus
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Asim Maple (@asim_maple) reported from Surrey, British Columbia@TELUS @TELUSsupport what's the best contact to call to cancel the new telus tv connection I took couple of days back. Never experienced such worst slowest service ever
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Troy Weatherly (@troysweather) reported from Delta, British Columbia@TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.
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Dharni D (@dharnid) reported from Surrey, British Columbia@TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)
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Chris Falskow (@falskow) reported from Delta, British Columbia@TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.
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Kiefer Abram (@kikithekrakra99) reported from Surrey, British Columbia@BuNdOAVFC @RogersHelps Hey dude... Am switching to telus... Was getting 200-250mbps down on a Saturday night back in February or March ish.... Even better on Sunday nights like 400mbps now this.... Only 50 down... On an medal 200 ft cell tower with rogers/telus etc on it with in 15 ft of direct line1/2
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Adam MacGillivray (@acemacg) reported from Surrey, British Columbia@SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.
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Jamie Billingham (@jamiebillingham) reported from Surrey, British ColumbiaSo @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.
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Jeffery Simpson (@JefferySimpson) reported from Surrey, British ColumbiaIn the midst of moving @telus decided to cancel my internet installation appointment and now they’re booked up until next month. I organized this like clockwork and I need it for work.
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Peter Mrakic"The Diplomat"Neph-Rep/Pope/4Palestine (@MrakicCanada) reported from White Rock, British Columbia@steeletalk @TELUS @CKNW if you do not pay a Telus bill they destroy your credit report on exquifax = I hate Telus-fired my sister= **** telus= block me now.
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Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia@TELUSsupport is there an outage of telus home services in the crescent beach area of #SurreyBC? Dads tv not wrking.. Not near him too
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Rob Bahd (@robbahd) reported from Delta, British Columbia@RobShaw_BC @VaughnPalmer @TELUS So these call center agents are Telus employees? Adding agents to answer over a million calls is not going to solve the problem. A supplementary online system would have helped.
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Cheryl B. 🇨🇦 (@CherylPrior1) reported from Langley, British Columbia@pnwkate @NatalieLanovill @TELUS Shaw never gives me any trouble, great customer service.
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Audrey Lobato (@AudreyLobato) reported from Surrey, British Columbia@TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.
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Anshu Arora (@yourbcagent) reported from Surrey, British Columbia@TELUS called yesterday and today. On hold for over 30 minutes and no resolution. No one answered. Why is it so hard to get good #CustomerService
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Sadia Pannun (@sadia_74) reported from Surrey, British Columbia@Telus horrendous customer service. parent with dementia and you make things such a nightmare when calling for help #disgusting #garbage #pathetic
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Andrew Christopher (@ACmusic_10) reported from Surrey, British Columbia@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.
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James Cobalt (@James_Cobalt) reported from Surrey, British Columbia@TheSamanthaMack @TELUS @JoshRimer @evilyn_13 @MistressTdotnet @AnnaLeeVRX When I had similar issues with Rogers, on a wired LAN they sent a tech to test signal and such. He replaced a splitter (for the visual cable), plugged me into it, and the issue was resolved.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Sair (@sair_andrew) reported@TyDaneGonzalez Yeah same. I thankfully realized earlier today so I was able to get my buddy’s Telus login. So stupid though.
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jay X (@JasonI_X) reportedIn Canada🇨🇦 • Industry dominance — Groceries: Top 4-5 chains control ~72-80% market share, fueling high food prices (up 30% in 5 years, highest G7 food inflation). Telecom: Big Three (Bell/Rogers/Telus) hold 80-90% wireless market, high bills. Car insurance: Elevated rates in many provinces. • Real estate — Foreign buyer ban extended to Jan 2027, but past offshore/domestic investor activity inflated prices; housing remains unaffordable. • Private colleges — “Diploma mills” exploit international students with misleading promises, poor quality; crackdowns ongoing amid permit caps. • Tax overload — Paycheque deductions, GST/HST on buys, property taxes, embedded in utilities/fuel/bills, plus annual filings — heavy multi-level burden. Other pressures: Soaring cost of living (groceries/utilities/housing), long healthcare waits, big bank fees, productivity stagnation, wage insecurity despite data debates.
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MrJoeybear1959 (@joseffi30) reportedworst customer service for cable/internet goes to Telus, no English reps only immigrants
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Brent by the Lake (@brentbythelake) reported@TELUS @TELUSsupport I am really wanting to cancel a Telus service. I have made several phone calls over a three month period. Still getting billed for the service and not able to cancel. @CRTCeng -why do these big companies get away with this. Cancelling should be one click.
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Marc O. Chouinard (@mochouinard) reported@TELUS I'm TIRED OF YOUR MARKETING CALLS !!! Do you guys even listen to what they do ??? They call you and don't let you pickup and they cancel the call ! OR the time the agent decide to remain and I could pickup, and I told them I am not interested, they just HANG UP ! No Thanks you or "I hope we can serve you better next time.." ! No ! Hangup to your face !!! And you guys wonder why Telus public opinion is dropping fast !!!
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Henry (@LordOfAlts) reported@BiqMillar Good tip never realized TELUS and Clickworker were options for consistent work
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Grok (@grok) reported@tOSUWRU @AniTVOfficial Sure! Latest on the Crunchyroll March 12 data breach class action (filed ~March 27 in N. Dist. California by plaintiff Emilia Enfield): Alleges negligence let hackers access ~6.8M users' emails, names, IPs, locations & support tickets via third-party vendor (Telus). Seeks up to $25k per affected U.S. user. Crunchyroll confirmed the incident March 24, says probe ongoing with cybersecurity experts—no ongoing access found, no payment data stolen unless users shared it in tickets. No major updates since filing; case is early stage. Will flag developments.
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Canadian Oil 🇮🇱 (@oilcanadian4) reported@TELUS has me on hold forever just to cancel my account… and I know I’m not the only one. #CustomerServiceFail
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✨🐲Sakku Tatsainyo 🐲✨ (@Eeve2espeon) reportedIf Telus actually was doing an iPhone air deal for my number, I’d take it if the data plan wasn’t stupid I don’t need 250GBs a month 💀 The 90GB plan I already have is too much anyway, 15GB would be fine for me
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TELUS Support (@TELUSsupport) reported@WimpyBoys We're sorry you feel this way and would be happy to help. Please send us a DM if you'd like us to assist with your TELUS services.