Telus outages and service status in White Rock, British Columbia
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Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around White Rock, including 0 direct reports.
- The most common problems reported in this area mention Internet and Phone.
- The most recent signal from this area was received Sep 6, 6:12 PM EDT.
- Internet (86%)
- Phone (14%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in White Rock, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in White Rock, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near White Rock, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, and Langley.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
|
Internet | 4 days ago |
|
Langley
|
Phone | 5 days ago |
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Surrey
|
Internet | 6 days ago |
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Surrey
|
Internet | 10 days ago |
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Surrey
|
Internet | 16 days ago |
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Surrey
|
Internet | 18 days ago |
Nearby cities with recent reports
Community Discussion
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Telus Issues Reports Near White Rock, British Columbia
Latest outage, problems and issue reports in White Rock and nearby locations:
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Dan Machholz (@DanMachholz) reported from Surrey, British Columbia@ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…
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Curtis Wiebe (@DivisionW) reported from Surrey, British Columbia@TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?
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Kim (@LuvKimber) reported from Surrey, British ColumbiaSo after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???
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Dharni D (@dharnid) reported from Surrey, British Columbia@TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)
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James Cobalt (@James_Cobalt) reported from Surrey, British Columbia@TheSamanthaMack @TELUS @JoshRimer @evilyn_13 @MistressTdotnet @AnnaLeeVRX When I had similar issues with Rogers, on a wired LAN they sent a tech to test signal and such. He replaced a splitter (for the visual cable), plugged me into it, and the issue was resolved.
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Darren Watts (@DarrenWatts82) reported from Surrey, British Columbia@TELUS hi, wondering if someone from customer services can pm me. Interested in adding internet with my optik tv. Internet is currently with Shaw.
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Roland van Kaauwen (@DaddyR69) reported from Surrey, British Columbia@ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2
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Nigel Cole (@Nigel_Cole59) reported from White Rock, British Columbia@TELUS have tried twice to buy accessories at your Semihamoo mall in Surrey location. The rude/useless asian girl at the door does everything to discourage business, wants a full explanation of why you wish to enter. What nonsense. Finished with TELUS.
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Scott Stevens (@scuttlebuttdad) reported from Delta, British Columbia@telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.
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Erica Young (@ericapomme) reported from Surrey, British Columbia@TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.
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Jamie Billingham (@jamiebillingham) reported from Surrey, British ColumbiaSo @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.
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Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia@TELUSsupport is there an outage of telus home services in the crescent beach area of #SurreyBC? Dads tv not wrking.. Not near him too
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Ursula Maxwell-Lewis (@YouTravel) reported from Surrey, British Columbia@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺
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Chad Rissanen (@chadrissanen) reported from Surrey, British Columbia@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus
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Chris Falskow (@falskow) reported from Delta, British Columbia@TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.
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Andrew Christopher (@ACmusic_10) reported from Surrey, British Columbia@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.
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Anshu Arora (@yourbcagent) reported from Surrey, British Columbia@TELUS how come #CustomerService is sooooo horrible
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DaleCadeau (@DaleCadeau) reported from Delta, British Columbia@GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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jimmynighttime (@jimmynighttime) reported from Surrey, British Columbia@TELUSsupport Spent over an hour on hold to be unknowingly kicked over to an answering machine? I spend so much$$ with TELUS, why is service so hard to get?
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Paul Barraclough (@paul_wb_wtf) reported from Delta, British ColumbiaHey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Ash (@ashley_streets) reported@ctvedmonton My house burned down in October and I too was charged ridiculous amounts of cancellation fees. Telus also was horrible to deal with and kept insisting they couldn’t cancel trying to force me to move the services to a new residence which at the time obvsiouslt didn’t have yet.
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Nicole Kearsey (@nicolek1989) reported@TELUSsupport @TELUS @Bell whoever tf owns the tower that was knocked out in St. John’s recently is gonna have to do something about it. Service has been terrible ever since. The year is 2026. I’m in a major city on a main drag and shouldn’t be losing service flat out
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Mathieu Labonté (@voteLabonte) reported@jkenney Why are people so hell bent on trying to get Healthcare™ brought to you by Telus, Bell, Rogers, and Loblaws? These are objectively **** companies who exist in part because of government protections against fair competition. Fair to look at their track records and say "nope".
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Sergio Delgado 🇺🇸 🇨🇦 🇩🇪 🇵🇪 (@sergiodelgado) reported@Frid45 Half this stuff is not available to EU tho. Like how are they going to support Shaw, Rogers, Telus? Or Canadian Tire, Loblaws, etc?
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Twitchy Humorist Grit (@TwitchyGrit) reported@TELUS @mmabrey1 No one is helping us, and no one is taking accountability. I work from home and have completely lost a full day of work because of this outage and your team’s conflicting information.
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Andy (@Andy17546890107) reported@MarkJCarney Excellent news PM Whats BC Hydro going to do ? Currently buying 30% of their power from USA coal fired plants & say 20 shortfall by 2029, Source Global BC news. Telus building 3 data centers. Kamloops one will gobble 1.4 Megawatts or the same as 85,000 people. Need help Tks
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N2S (@Indig2S) reported@TELUSsupport absolute bullshit service. I’m done with Telus. Cancelling everything. Over a month & at least a dozen agents & 2 home visits to transfer an account. Was assured I could keep home phone number & keep email addresses. Account finally transferred & lost it all. 🖕🏼🖕🏼
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Clare A (@Murphysmom67) reportedSince I am unable to call u or text bc u mistakenly disconnected me, heres the situation. I switched to Cogeco & informed u on Jan 22/26. U gave me a disconnection date of Feb 17/26. I was fully paid up but after Feb 17 u continued to bill me & I stupidly paid bc of your threats a total of $291.33 which u now owe me. When I switched to Cogeco I was told they used Telus lines, thats why my phone still indicated u as the carrier. Cogeco told me Ì shouldnt still b paying u so I stopped. Now you've disconnected me so since Friday I've had no calls, text or data. On top of that you reported me to Equifax. U really expect me to pay u as well as Cogeco? Ur lucky I dont sue u. I should b activated on the network immediately. How about u check your data & my dates then reimburse what u owe me. @TELUS
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Parental Advisory (@Parental_OnX) reportedSo latest update. STILL no @TELUS services at the new house. A LOT of conflicting answers, with any luck tomorrow it gets done finally. And if not then I am just going to cancel everything and go with starlink and put in a consumer affairs complaint. Absolutely ridiculous to take 10+ days to get services connected. Especially with the reasons given. I understand the broken line, but that was repaired last Thursday by the only competent person to come yet. Then to be told to "reboot the equipment" when we don't even HAVE equipment yet.... This is the problem with cheap overseas support that just reads from scripts and doesn't ever listen to anything the customer says. Get your crap together Telus, people are paying you literally thousands of dollars a year for some of these services and your techs half the time done even have the tools or skills required to do simple repairs or swaps if needed.
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North American Union (@NorthAmericanU2) reported@koodo Last time I was in the Telus store, 1 hour 20 minutes to wait, and the girl preferred to serve 6 guys who just walked in and was flirting with them. Poor system @ Koodo, poor service. Not the first time, but likely the last.