Telus Outage in White Rock, Metro Vancouver Regional District, British Columbia

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

 No problems detected at Telus

Telus problems in the last 24 hours in White Rock, British Columbia

Telus Outage Chart in White Rock, Metro Vancouver Regional District, British Columbia

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

E-mail
(36.53%)
Internet
(31.44%)
Phone
(17.51%)
TV
(6.29%)
Wi-fi
(4.34%)
Total Blackout
(3.89%)

Telus Outage Map Near White Rock, Metro Vancouver Regional District, British Columbia

The most recent outage reports and issues originated from Vancouver, Surrey, Langley, Delta and White Rock.

Vancouver Phone
Surrey Wi-fi
Vancouver Internet
Vancouver Internet
Vancouver Phone
Vancouver Wi-fi

Telus in White Rock, British Columbia Comments

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Telus Issues Reports Near White Rock, British Columbia

Latest outage, problems and issue reports in White Rock and nearby locations:
  • RichardsonYVR ChristopheRichardson (@RichardsonYVR) reported from Vancouver, British Columbia

    Crazy ... Nonsensical ... arrived for non-life threatening but ‘E’ medical appointment referral AND @TELUS is DOWN ( again ) ... chaos ... interesting how we take technology for granted ...

  • luisgiraldo Luis Giraldo (@luisgiraldo) reported from Vancouver, British Columbia

    I think I’ll move all my IT company mobiles to Rogers. That’d *actually* be faster than getting a call answered by @TELUS client “care” to fix a plan change they screwed up.

  • DarrenWatts82 Darren Watts (@DarrenWatts82) reported from Surrey, British Columbia

    @TELUS hi, wondering if someone from customer services can pm me. Interested in adding internet with my optik tv. Internet is currently with Shaw.

  • galleryss Shawn Sviridov (@galleryss) reported from Vancouver, British Columbia

    @AllyBertamini @BarbSchmidt4 @TELUSsupport @DebraPurdyKong - As someone who works in related technology field, I can imagine Telus is putting a momentous effort in. These failures can be so complex that restoration can take longer than even the IT techs expected. Telus for sure working hard with no sleep on this issue.👍

  • StevenINK Steven Schelling (@StevenINK) reported from Vancouver, British Columbia

    @gazzer49 @TELUSsupport @TELUS I’ve given up, Gary. Moving to a Gmail server and maybe changing my home service.

  • jimgordontv Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    @TELUSsupport I am 2 hours from "Outage Day 3" here in Vancouver, emails coming in, brief windows of being able to reply. For the 4th time in the last 24 hours, please update!!! #telus

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @pacificbird @TELUSsupport Yeah been getting those too. Email is very sporadic. What might not send right away, ends up going a couple of minutes later. I checked the outage page and Telus is still experiencing issues. Supposed to be resolved sometime around 1 P.M. PST.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Email down and out in Vancouver.....again. Thanks for nothing #Telus.

  • jimgordontv Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    @TELUSsupport This has been a disgraceful (and for me, expensive), technical episode #telus and as a 25 year loyal customer who has cell, home phone, internet and tv with you, I will be looking at whether I continue with you!!

  • banger19 Michelle Bancroft (@banger19) reported from Vancouver, British Columbia

    @TELUSsupport Any word on when this outage will be resolved. Difficult to conduct business and connect with people without email. #telus #compensation

  • jimgordontv Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    @TELUSsupport Im a 25 year #telus customer and have everything with you guys. This ongoing outage problem on a work day is inexcusable!! You've cost me a day's wages!!!

  • j_holtslander Jay Holtslander (@j_holtslander) reported from Vancouver, British Columbia

    @chrisonhismac I despise Telus as a service provider so I’ll stick to Rogers even with the lesser coverage.

  • SbonnerABV SbonnerABV (@SbonnerABV) reported from Vancouver, British Columbia

    I’ve had TELUS at my condo in Gastown for over 20 years. Way better service and 4K services. Waiting for them to arrive in Yaletown to switch over.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @TransLink The problem here is that Shaw, at best, is free for 1/2 hour if you’re not one of their customers. Telus (what’s in Metro Vancouver taxis) would’ve been better. That’s actually free.

  • jodyvance Jody Vance (@jodyvance) reported from Vancouver, British Columbia

    @rxstephanie @Yankoster @TELUSsupport @TELUS I will give them a chance to fix what's happened. Having my bill jump by $20 a month, without reason, is sketchy.

  • Westjet007 Jennifer West (@Westjet007) reported from Vancouver, British Columbia

    I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

  • MeowjinBoo River B^#!$ Meowjin (@MeowjinBoo) reported from Vancouver, British Columbia

    @smashforwarddoc @TELUS @STORYHIVE Oh damn the project won. Grats!

  • KimABowie Kimberley Bowie (@KimABowie) reported from Vancouver, British Columbia

    @Ian_A_MacDonald @jodyvance @TELUS I’m so sorry. Telus is brutal and overcharges me every month. And customer service is abysmal.

  • iheliconnet HeliConnect (@iheliconnet) reported from Delta, British Columbia

    @TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!

  • MarkBreslaw Mark Breslaw (@MarkBreslaw) reported from Vancouver, British Columbia

    @TELUSsupport I did call the sales team and was hung up on so I do t want to call in again. I would like to be treated like a customer TELUS wants to keep. Please tell me what iPhone options are available for the same deal I already received a confirmation for less than a week ago

  • MsAlexi Alexi (@MsAlexi) reported from Vancouver, British Columbia

    @TELUSsupport I understand that scheduling and servicing takes time. However, we’ve been a TELUS customer for a long time and for a communication company, communication could be greatly improved. Now we wait... and looking at other providers that could get us connected ASAP. 3/3

  • MsAlexi Alexi (@MsAlexi) reported from Vancouver, British Columbia

    @TELUSsupport @TELUS When you’ve been using PureFibre internet for over 4 years and to find out that the new home you’re moving into does not have PureFibre even though the website and TELUS support confirmed that we have it, is a shitty to find out on your moving day 👎 1/2

  • hawes Stefan Hawes (@hawes) reported from Vancouver, British Columbia

    Discovering a problem with the modern world. When your Internet goes down and you have to wait a couple of days for someone to come by to fix it, you’re also without TV, movies, and music. Might just have to read in silence. @TELUS

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Vancouver, British Columbia

    Every single time I have to talk to @TELUSsupport (often) it’s a great experience. I know people have TELUS issues but I am consistently pleased with their service and not enough people say positive things on this yelling machine.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Vancouver, British Columbia

    I really enjoy @TELUS as a company and have so very few issues with them or their services. I hope to heck when we move we can get fibre optic tho because it’s not workable in this townhouse and it’s annoying af.

  • ckmng8 Camy Ng (@ckmng8) reported from Vancouver, British Columbia

    Breaking down language barriers! I want to subtitle everything! @DustinJez @FCLEdu #transform2030 #microsofteducation #microsofteduca #telus #microsoftvan #wemovement #vancouver #BCEd #learning #SD43 #professionaldevelopment #****

  • aarongurney Aaron Gurney (@aarongurney) reported from Vancouver, British Columbia

    @TELUS I am having a frustrating time trying to call you guys to purchase Internet service from you. My call has been dropped 3 times and the call-back feature is no longer available. Please make it right.

  • spawnsteryvr Steven 🇨🇦 (@spawnsteryvr) reported from Vancouver, British Columbia

    @TELUSsupport This is very odd. Some email is coming through but I know not all. Sent a test message from Gmail to TELUS, which was slow in receiving but I did get. Also just received one from something I subscribe to but still a minimum of 2 emails outstanding.

  • fjgomezl Francisco Gomez (@fjgomezl) reported from Vancouver, British Columbia

    TELUSsupport @TELUS Pik tv not working at the worst possible time @oscars2019

  • James_Cobalt James Cobalt (@James_Cobalt) reported from Surrey, British Columbia

    @TheSamanthaMack @TELUS @JoshRimer @evilyn_13 @MistressTdotnet @AnnaLeeVRX When I had similar issues with Rogers, on a wired LAN they sent a tech to test signal and such. He replaced a splitter (for the visual cable), plugged me into it, and the issue was resolved.

  • jimmybee604 James (@jimmybee604) reported from Vancouver, British Columbia

    @TELUS wrote me a letter than opened with a self praise paragraph about how they won awards and how great they are. In the second paragraph they told me my bill is going up $10/month. What type of BS customer outreach is this. #crappytelecom #big3monopoly

  • seeking_Taylor Taylor (@seeking_Taylor) reported from Delta, British Columbia

    And now I need to deal with Telus mobility. Frustrating really because I’ve been a loyal mobility and home TV customer for over 15 years and it all seems like a massive rip off.

  • bob_woolsey Bob Woolsey (@bob_woolsey) reported from Vancouver, British Columbia

    @johnVcorbett @PattyOLimerick Don’t take this the wrong way, but as a Vancouverite who’s watched Ian Gillespie run amok for years... hahahahahahahahaha. Yeah, West Bank is terrible. Look up the TELUS Gardens development.

  • ArnoPrincestonP Arno Princeston Pan (@ArnoPrincestonP) reported from Vancouver, British Columbia

    Forgot #Telus public Wi-Fi, it doesn't work well with #BBM or other apps.

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @LesliBoldt @TELUS @shawcable Been there done that and by the time the 90 to 120 minutes is up I remind them that it’s a lot harder to find a new customer than keeping a current one and usually get a better deal or credit of some sort. After yelling at them about how awful they are & apologies are meaningless

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @LesliBoldt @TELUS Well you’ve been productive that’s better than me as I swear at the phone for an hour and a half waiting for @shawcable. Your patience and industriousness is amazing. It seems the race to the bottom for horrid customer service is always ongoing between Canadian telecoms.

  • karanjitkochar Karanjit Singh (@karanjitkochar) reported from Surrey, British Columbia

    @TELUS not happy with service I got. I have been on the phone over an hour last two days and still haven’t been able to connect with your customer service team! Is there any other way or do I have to just move to competition!

  • dave_pasin Dave Pasin (@dave_pasin) reported from Surrey, British Columbia

    @mtnbvan @canadapostcorp @DayandRossGroup @bellcanada @shawcable @TELUS Lol get in line! The litany of bad service and add on expenses grows with little to no oversight. Canada’s mobile companies are pathetic at everything but overcharging for lousy service

  • dave_pasin Dave Pasin (@dave_pasin) reported from Surrey, British Columbia

    @mtnbvan @canadapostcorp @DayandRossGroup It seems apologies don’t really mean anything as the service gets worse. See @bellcanada @shawcable @TELUS for details. Masters at lousy service and meaningless apologies.

  • 610Mike 1 Tall Cop (@610Mike) reported from Surrey, British Columbia

    On hold for an hour with @telus so the agent can find information on how to upgrade an already existing acct. Awesome service ( NOT)

  • cashmad cashmad (@cashmad) reported from Vancouver, British Columbia

    Man. The @TELUS OptikLive is truly awful. Sorry to be Debbie Downer but it’s just terrible. Sports are basically unwatchable. #choppy #laggy #TeamCanada

  • VancouverShap SHAP (@VancouverShap) reported from Surrey, British Columbia

    @CraveHelp I am a subscriber through Telus Optik TV. I have downloaded the Crave app and logged in without issue. I am trying to download some shows for offline viewing and I am getting an error message. @TELUS asked me to contact you to resolve the issue.

  • VCC_Alumni VCC Alumni Relations (@VCC_Alumni) reported from Vancouver, British Columbia

    Nice way to end 2018, a confirmed gift from @FriendlyFuture and @TELUS in support of our #toothtrolley

  • gurdipsahota Gurdip Singh Sahota (@gurdipsahota) reported from Surrey, British Columbia

    On national security grounds, Canada must ditch #Huawei network equipment & come up with a 'Made-in-Canada' solution involving @BlackBerry software/hardware. I think @BlackBerry know a thing or two about security!!! #5G #cdnpoli #5GNetworks #telus #bell #Canada #BlackBerry

  • IAmEvenSteven Steven (@IAmEvenSteven) reported from Vancouver, British Columbia

    @ferliciaf89 @TELUSsupport On the phone with support now. Since the line doesn’t appear on live tv, must be something on Telus’ end. Right now my internet and optik box are being rebooted, though don’t see how that’ll make a difference.

  • jayee16 Jason Yee (@jayee16) reported from Vancouver, British Columbia

    5) I’m doing my best to be a TELUS customer, including offering feedback on your current process. Please get back to me to resolve this matter otherwise you’ll lose a new customer and we’ll stick with Shaw.

  • jayee16 Jason Yee (@jayee16) reported from Vancouver, British Columbia

    1) @TELUS @TELUSsupport Trying to become a new customer. Monday at 5:15pm went into TELUS store on 4th in Kitsilano to place an order for internet. Was told I’d be called back to setup an appointment. No call from TELUS. Then called into customer support this morning waited for..

  • WFLBC Scott Graham 📸 (@WFLBC) reported from Vancouver, British Columbia

    @bigheadtaco @CRTCeng @CCTS_CPRST @TELUSBusiness @CRTCHearings @TELUS That sucks.

  • jennkg Jennifer Korba-Gill (@jennkg) reported from Vancouver, British Columbia

    Watched 7 seconds of the haunting of house hill when my TELUS box immediately shut down. #nope #notwatchinganymore #creepy #ghosts

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Vancouver, British Columbia

    @carlz8 @TELUS My issue is, the service always blows. I’ve had good luck with @TELUSsupport and retention.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • kendallsteele__ kendall (@kendallsteele__) reported

    @TELUS help

  • jordanvr_ Jordan (@jordanvr_) reported

    @_shineontome Telus was robbed tonight just before 9 and 2 masked guys went in took stuff and tied ppl up apparently!!! like wtf 😳

  • SRO48 🆃🅷🅴 🅹🅾🅺🅴🆁♠️™️ (@SRO48) reported

    @dontflippinatme @TKLaxton @TELUS When it comes to science and technology then adding a corporation who only gives a shit about making money, sorry I don't buy any of it. What I see today compared to 40 years ago, I'll trust my gut.

  • corn_cwm Corey (@corn_cwm) reported

    My wife has never seen The Thing. Like, seriously!!!!! I’m about to give Telus $5 for that bad boy and show her what’s just a GREAT movie

  • Rootbrian_ The Rooty's Tweeties (@Rootbrian_) reported

    @aboardtuber @FreedomMobile If your device didn't support the LTE bands supported by them (first was band 66, then 13, then the common ones also used by rogers bell and telus, along with USA carriers), then you'll always be stuck on 3G (4G or H+ if your device overrides it).

  • VANcanucks92 Ryan Day (@VANcanucks92) reported

    @Roccos_Van Too bad I have Telus optik

  • SGibb1 S Gibb (@SGibb1) reported

    My Wi-Fi died and TELUS has to come out to fix it. Service call is Tuesday so I had to ask my mom to be at my house because I am working.

  • punkykells Kelly S (@punkykells) reported

    I was a loyal customer to Telus for 18 years. Switching to Freedom was so easy. They’ve been friendly & quick to help with any of my questions. I’ll be saving over $800 a year by switching! #NoTurningBack #excitedtosave #adulting

  • punkykells Kelly S (@punkykells) reported

    BUT, I’ve been paying WAAAAAY too much So, this week I switched to #freedommobile and all I received from Telus was an email that said “sorry to see you go” No “please stay” or incentives to stay on. This is just a brutal reflection of terrible customer service.

  • punkykells Kelly S (@punkykells) reported

    I have been a #telus customer since I got my first cell phone in 2001. Their customer service and incentives early in these years were amazing. I did get locked into contract year after year because their network coverage was outstanding.