Telus Outage Report in Surrey, British Columbia

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Surrey, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, New Westminster, Langley, Burnaby, and Pitt Meadows.

City	Problem Type	Report Time
Surrey	Internet	4 hours ago
Surrey	Internet	10 hours ago
New Westminster	Phone	1 day ago
Langley	Internet	2 days ago
Surrey	Phone	5 days ago
Surrey	Internet	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  jimmynighttime (@jimmynighttime) reported 28 seconds ago from Surrey, British Columbia

  @TELUSsupport Spent over an hour on hold to be unknowingly kicked over to an answering machine? I spend so much$$ with TELUS, why is service so hard to get?

• 
  Chris Falskow (@falskow) reported 2 minutes ago from Delta, British Columbia

  @TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.

• 
  Audrey Lobato (@AudreyLobato) reported 6 minutes ago from Surrey, British Columbia

  @TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.

• 
  BdblE (@MsYouDoYou) reported 9 minutes ago from Burnaby, British Columbia

  @AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.

• 
  BdblE (@MsYouDoYou) reported 13 minutes ago from Burnaby, British Columbia

  @maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.

• 
  Vic (@vicvirk) reported 15 minutes ago from Maple Ridge, British Columbia

  @wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.

• 
  Captain Tom E. Foote (@captainfoote) reported 18 minutes ago from Surrey, British Columbia

  For 8 business days - I have had the worst customer experience with @TELUS and @TELUSsupport - Anyone win yet?

• 
  Chad Rissanen (@chadrissanen) reported 19 minutes ago from Surrey, British Columbia

  @Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

• 
  Curtis Wiebe (@DivisionW) reported 25 minutes ago from Surrey, British Columbia

  @TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?

• 
  Jamie Billingham (@jamiebillingham) reported 33 minutes ago from Surrey, British Columbia

  So @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.

• 
  Bernadette Keenan (@BernadetteNTF) reported 33 minutes ago from Surrey, British Columbia

  @malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus

• 
  Candi Marie (@CandiVanCity24) reported 37 minutes ago from Surrey, British Columbia

  @LuckyMobileCan I have been using your service for almost 3 years with no problems until now. Not impressed #luckymobile , you can bet I’ll be going back to a @TELUS plan now 💯! Who else has had issues with #luckymobile . #TELUS treats their customers much better!

• 
  trevor (@vancitytrevor) reported 38 minutes ago from New Westminster, British Columbia

  @TELUSsupport Lol u reply 24hrs later wow. Thats horrible @TELUS

• 
  Roland van Kaauwen (@DaddyR69) reported 40 minutes ago from Surrey, British Columbia

  @ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2

• 
  BdblE (@MsYouDoYou) reported 40 minutes ago from Burnaby, British Columbia

  So @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.

• 
  BdblE (@MsYouDoYou) reported 42 minutes ago from Burnaby, British Columbia

  @toddnickel @TELUS @TELUSsupport Lemme know where you go because if it’s Shaw you’ll have the same issues so then what? I find it so odd that Telus’ solution is for you to find an independent 3rd party they can’t recommend to come in and fix their crap work that you’ll pay for.

• 
  BdblE (@MsYouDoYou) reported 44 minutes ago from Burnaby, British Columbia

  @carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.

• 
  Oladada (@whourDaDa) reported 48 minutes ago from Burnaby, British Columbia

  One of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service.

• 
  BdblE (@MsYouDoYou) reported 48 minutes ago from Burnaby, British Columbia

  @2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.

• 
  mike blackmon (@MikeyBlackmon) reported 60 minutes ago from Burnaby, British Columbia

  Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chantal Ireland (@chantalireland) reported 6 minutes ago

  @1loriking That’s why we haven’t cancelled, all the others bought their use of the Telus tower that they took down to renovate a mall. I can’t even call 911 in my living room. Ten blocks from the hospital in our capital city. Neighbours on different providers are the same. @TELUSsupport

• 
  Kirbie Lizzie (@kirbiebaxter) reported 8 minutes ago

  Did you see this @telus? You may have a seriously bat **** ******* crazy person working for you. Just saying.

• 
  tobias c. van Veen | samsaric simulation parody 🔊 (@fugitivephilo) reported 10 minutes ago

  It's now been 24 hours since requesting a callback from @TELUSsupport . No response, nothing. They text you saying to expect a call within 15 minutes. It's a pure scam. There is NO customer support at all for @TELUS.

• 
  Jeff Matthews (@pithylittlegeek) reported 12 minutes ago

  @TELUSsupport -- I am a Telus user arrived in the UK and have no services, including SMS. Have not been able to get any answers on support site.

• 
  Paul (@PaulLindy) reported 12 minutes ago

  @TELUSsupport Hello! I am trying to get into My Telus account but my password isn't working and the password reset email is not going to my email - please help - thanks!

• 
  Lori King (@1loriking) reported 13 minutes ago

  @chantalireland @TELUSsupport I never have issues with my telus mobile, was ok with shaw cable but 5 yrs ago been crap. We were in QC and used Bell which didnt think i'd like for cable/internet but pricing ok, instead of prepicked tiers you could choose 10, 20, 30 channels and mix em up 1 a month, was great!

• 
  Chantal Ireland (@chantalireland) reported 16 minutes ago

  @1loriking @TELUSsupport Amazing. Great job responding to praise but not request from 13 year customer. I have starlink and used it sailing to Alaska, our Telus phones worked better in actual middle of remote channels than they do in our capital city.

• 
  Jules Sherred-He/Him - geekyjules@mstdn.ca (@GeekyJules) reported 19 minutes ago

  And even if I wanted to subject myself to ****** Telus service again, I can't cos my house is only wired for what was once called Cable cos when this house was renovated, Telus wouldn't come to add service without charging a king's ransom I HATE THIS THANKS

• 
  $cavenger | 20%er (@feswickd) reported 19 minutes ago

  Another @TELUS internet outage. Second one this week - kills my ability to WFH. @Shawhelp got any good deals? @TELUSsupport

• 
  #Overeducated😺🇨🇦 (@cary03515234) reported 28 minutes ago

  @Telus @TELUSsupport I guess since I have lots of time because Telus has left me on hold. I’ll elaborate about how they treat their customers. /1