Telus Outage Report in Surrey, British Columbia
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The latest reports from users having issues in Surrey come from postal codes V3T , V4A , V3W , V3V , V4N and V3S .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: New Westminster, Langley, Surrey, Burnaby, and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 New Westminster
|
Phone | 10 hours ago |
|
Langley
|
Internet | 22 hours ago |
|
Surrey
|
Phone | 4 days ago |
|
Surrey
|
Internet | 4 days ago |
|
Surrey
|
Wi-fi | 5 days ago |
|
Surrey
|
Internet | 7 days ago |
Community Discussion
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Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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Vik Saggu (@VancitySaggu) reported from Burnaby, British Columbia@FlossYourTooth Wtf what’s this on Telus?
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Don Hoglund (@randomdh) reported from Surrey, British ColumbiaTelus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help
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#IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British ColumbiaThere has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.
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Rob Bahd (@robbahd) reported from Delta, British Columbia@RobShaw_BC @VaughnPalmer @TELUS So these call center agents are Telus employees? Adding agents to answer over a million calls is not going to solve the problem. A supplementary online system would have helped.
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John Duong Nguyen(“Anu RA”) (@JNcustoms) reported from Surrey, British Columbia@NortonSoft Telus is compromised got hijack for my pin before even getting to use it. Neighbor has access to my phone now posing as me wtf. Please advise...“HA!”©™Deploy&Desist.N0W
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Keith Fiddler (@bigfid25) reported from Maple Ridge, British Columbia@drex @TELUS Check that all your cords are plugged in properly, I had this issue 2 weeks ago only to find out one Was unplugged
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John_D_Nguyen(one tru Anu RA) (@JNcustoms) reported from Surrey, British Columbia@TELUS your Surrey internet connection provider is compromised, filing a privacy breach lawsuit against you **** 3 times no I’ve raised the issue of my accounts bein hacked 3 times being hung up on 3 times you’ll feel my disapproval of unsecured services provided to public.
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Jeffery Simpson (@JefferySimpson) reported from Surrey, British ColumbiaIn the midst of moving @telus decided to cancel my internet installation appointment and now they’re booked up until next month. I organized this like clockwork and I need it for work.
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Nicholas John Ellan (@njfavengers) reported from Burnaby, British ColumbiaHey @Translink it's way past time we got indigenous place names going on some of these SkyTrain stations. Like Patterson? Braid? "Main St Science World"??? A) it's the Telus World of Science these days B) we don't need you to tell us it's on main st C) **** colonialism in the ear
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Erica Young (@ericapomme) reported from Surrey, British Columbia@TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.
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Antman 🐜🐜 (@ntman__) reported from Burnaby, British Columbia@TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..
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Dharni D (@dharnid) reported from Surrey, British Columbia@TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)
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Marla Poirier (@marlap2) reported from Surrey, British Columbia@TELUS reception? it’s so bad in Newton BC my husband has 5 dropped business calls!!! Losing business! Thanks Telus.
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Brandon Crowe *Burner (@BrandonCrowe97) reported from Pitt Meadows, British Columbia@SamsungMobileCA @RogersHelps Pissed off fans are bad for business. Hey Rogers, remember a couple years ago when I left you? Then when I left Telus and came back 2 MOs ago? Hey Samsung, you ever heard of Huawei? Keep pissing off your Fan Edition base.......
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Kim (@LuvKimber) reported from Surrey, British ColumbiaSo after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???
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Matt Colangelo (@mattcolangelo) reported from Burnaby, British Columbia@telus our internet speed has been operating like it’s 1998. You have put us 23 years into the past. We have called your disgraceful support 4 times and have waited on hold for close to 5 hours only to receive support from humans with no solution. When are you going to fix it?
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Emmanuel Naidoo (@naidoo_emmanuel) reported from Burnaby, British Columbia@Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Dr. Kelsey Catherine (Schmitz) Young (@KelC_Schmitz) reported@TELUSsupport is the my telus page down? I can't sign in via any browser or device right now while trying to set up my new phone and sim card...
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Greg (@goldenmulletman) reportedYou miserable piles of human garbage @TELUS you have terrible customer service, awful products, and now you're charging me to pay my bill. You're CEO made $19M last year. Pound sand!
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Kruti (@KrutiSutaria) reported@TELUS you are charging me 1.5 percent to make sure you get a timely payment? **** right off. As soon as my phone is up in Dec I am out to @Rogers. #fucktelus
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Nottheboss (@Nottheboss3) reported@CanmoreRobb @TELUSsupport @CRTCeng I am going to ask to pay my bills with a check. Checks are free - stamps aren’t- would rather support Canada Post than give Telus another dime!
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mofongo con carne (@acidwashjorts) reported@TELUS I had to ask two of your alarm salesmen to stop talking and get off my property for the second time this summer and you're losing me for a customer if I have to do it again. The aggressive door-to-door pitch is pretty pathetic for a company of your size
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💋 BB, Brunette Bombshell 💋 🍁 (@bbsask306) reported@naughtydaddysk @TELUS Yeah but then you never have to worry if you have enough in your checking account, right? I work 100% commission and some months are rough
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J (@iambcguy) reported@telus charging a credit card processing fee now? You guys already over charge, now this? I hope you go out of business and are fined for regulatory and anti-competition infractions. You are a horrible company.
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Satnam Grewal (@SatnamGrewal) reported@Telus also doesn’t allow #eSim transfer from one #iPhone to another, they don’t support the feature, while carriers around the globe support it, and for the convenience of customers. They really want you to buy another QR code and spend $10 . 2/2.
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Chris (he/him/drummer) (@SkipIsChris) reported@Isuckatpicking @TELUSsupport @TELUS Ya. When I saw mine I was like "WTF. I'm paying you early and you want to penalize me for it?"
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Tod Maffin • TodayInDigital.com (@todmaffin) reported@jaimestein @TELUS Yep. Sucks.