Telus outages and service status in Surrey, British Columbia
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Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Surrey, including 0 direct reports.
- The most common problems reported in this area mention Internet, E-mail, and Wi-fi.
- Internet (67%)
- E-mail (11%)
- Wi-fi (11%)
- Phone (11%)
The latest reports from users having issues in Surrey come from postal codes V3T and V3W .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, Burnaby, Langley, New Westminster, Maple Ridge, and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
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Internet | 11 days ago |
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Surrey
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Internet | 13 days ago |
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Surrey
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Internet | 15 days ago |
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Surrey
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Internet | 18 days ago |
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Surrey
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Internet | 24 days ago |
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Surrey
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25 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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Shahraz Kassam (@Shamindiamonds) reported from Burnaby, British Columbia25 hours without internet, tv or home phone! Come on @TELUS you need to improve your repair service. Can’t leave your customers in the dark for so long. Our whole neighborhood is without service since 10:30pm Wednesday night.
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Vic (@vicvirk) reported from Maple Ridge, British Columbia@wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.
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Christian Newman 👨🏻💻 (@XianNewman) reported from Surrey, British Columbia@vchan @TELUS Let me know if they’re unable to resolve your issue and I’d be happy to help.
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DaleCadeau (@DaleCadeau) reported from Delta, British Columbia@GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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Paul Barraclough (@paul_wb_wtf) reported from Delta, British ColumbiaHey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.
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The Real Thanksgiving was Last Month (@jsney20) reported from Burnaby, British ColumbiaTelus is bad. Please follow me for more Canadian Telecom info
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Tee (@Life_is_2_Long) reported from Delta, British Columbia@stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating
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Rob Bahd (@robbahd) reported from Delta, British Columbia@RobShaw_BC @VaughnPalmer @TELUS So these call center agents are Telus employees? Adding agents to answer over a million calls is not going to solve the problem. A supplementary online system would have helped.
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaAnd yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.
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E-Comm 9-1-1 (@EComm911_info) reported from Burnaby, British ColumbiaUPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC
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Emmanuel Naidoo (@naidoo_emmanuel) reported from Burnaby, British Columbia@Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService
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Jamie Billingham (@jamiebillingham) reported from Surrey, British ColumbiaSo @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@dooksofhazard @TELUSsupport I actually love TELUS mobility support. But this thing brands do with forcing you into a circular automated help situation is frustrating when you’re already frustrated.
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Don Hoglund (@randomdh) reported from Surrey, British ColumbiaTelus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help
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Tall Paul 'Mr Vancouver' (@TallPaulsLife) reported from Surrey, British ColumbiaWell @TELUS once again your service is sub par on so many level
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jimmynighttime (@jimmynighttime) reported from Surrey, British Columbia@TELUSsupport Spent over an hour on hold to be unknowingly kicked over to an answering machine? I spend so much$$ with TELUS, why is service so hard to get?
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@PaulthePedalist We had to ditch Telus for Shaw and so far, it’s good. Their service is better.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jordan Levitt (@JordanLevitt2) reported@JonFraserTF @TELUS The problem is that you will not get better customer service from Bell or Rogers... Been through all of them.
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Salty Albertan (@FringedCanuck) reported@RVetts Take a trip to the USA and get a phone plan there. Starlink needs to release a phone to users. Sat phone would be deadly. Telus,Rogers and Bell can eat ****.
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V (@DJTravelAbacus) reported@TELUS so the laws changed that you can't financially penalize someone for canceling their internet and phone plans and your solution is to keep them in an endless loop of getting transfered and put on hold. Then hung up on? I got all day bud.
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mc sw@gs (@McSwagg3r4) reported@Apple & @TELUS … Why do I pay thousands for your phones, and hundreds per month to get the worst service in the world? My US phone is $30/month and has like $0 dead spots. I’m going to badger my MP & MLA
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Richard von Stauffenberg (@RickvonStauff) reported@CanadasLeafs @LeafsPassion85 Bell & Rogers are my only 2 real choices where I'm at. I hate both of them. If I had the option to get Telus, I'd never, ever get Rogers or Bell again. I'd even take Cogeco over both of them. But, I really want Telus to come to Atlantic Canada.
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JayFarms🚜 (@JayFarmsSK) reported@JonFraserTF @TELUS Had to do the same thing with Sasktel a couple years ago. **** service and sky high prices - gouging for all their products - not sure why people continue to patronize them! Telus has been good to me but I am keeping a close watch on them as they silently creep their prices up
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bcevaj (@bcevaj) reported.@TELUSsupport May: No dial tone (compensated). June: Broken *98 voicemail. Took 3 days 3 agents to fix.Denied compensation because "same issue within 30 days." A dead line is NOT voicemail. Stop parroting scripts and fix this logic. #Telus you only DM me after my posting here
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Craig T. Miller (@cckcmiller) reported@TELUSsupport how bad is your support that I cannot find a phone number to call support. Telus assist is a joke and anytime I have gotten into your support queue it has been a joke.
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Tim Connolly (@TimConnoll56040) reported@garymasonglobe @TELUS LOL to bad your TDS is so bad Starlink is pretty good
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Tom Mark (@TomMarknews) reported@garymasonglobe @TELUS Takes forever to get service. Been waiting 4 weeks for a new remote. Called today & was told the order was still being processed and a $30 charge for the remote. Tech put in a new order saying 7 to 10 biz days. Local Telus store offered a new one for free.