Telus

Telus Outage Report in Surrey, British Columbia

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Surrey come from postal codes V3T, V3W, V3V, V3Z and V4A.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Surrey, British Columbia 03/03/2026 01:30

March 03: Problems at Telus

Telus is having issues since 01:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (44%)

    Internet (44%)

  2. Phone (30%)

    Phone (30%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Surrey, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, New Westminster, Surrey, Burnaby, Langley and Maple Ridge.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Phone
CanadaNew Westminster Phone
CanadaVancouver Wi-fi
CanadaVancouver Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

  • Kennethalush Kenneth A Lush (@Kennethalush) reported from Surrey, British Columbia

    @telus sent me my cable bill on Christmas morning. **** you Telus!

  • MrPaulMcAfee Paul McAfee (@MrPaulMcAfee) reported from Vancouver, British Columbia

    When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything

  • owljustteach Mrs. Stregger (@owljustteach) reported from Langley, British Columbia

    Hey @TELUS and @cibc you made it possible for a hacker to steal our phone number and then use it to etransfer money out of our bank account. Wow. You let us down BIG TIME. #security #stolenidentity #identitytheft

  • galleryss Shawn Sviridov (@galleryss) reported from Vancouver, British Columbia

    @TELUSsupport can you advise if there are communication issues with Telus Network and other Mobility networks at this time in British Columbia, and potential cause of the issue and restoration

  • bradley Bradley Smith (@bradley) reported from Kensington-Cedar Cottage, British Columbia

    @hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.

  • Life_is_2_Long Tee (@Life_is_2_Long) reported from Delta, British Columbia

    @stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating

  • TallPaulsLife Tall Paul 'Mr Vancouver' | 6’7 (@TallPaulsLife) reported from Vancouver, British Columbia

    @FEEZYDoesIT Struggles, it now “slows” down my data and doesn’t cut it off But let’s be honest this data costs TELUS nothing. Verizon has unlimited for cheaper than my 90$ 10 gigs cost... I’d add a gif but i don’t have the 10 min it will take to load @TELUS

  • scuttlebuttdad Scott Stevens (@scuttlebuttdad) reported from Delta, British Columbia

    @telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.

  • jimgordontv Jim Gordon (@jimgordontv) reported from Surrey, British Columbia

    @TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!

  • caster_sandra Caster Sandra (@caster_sandra) reported from Surrey, British Columbia

    @JustinTrudeau @TELUS ok got signal

  • StephKall Stephanie Elizabeth (@StephKall) reported from Vancouver, British Columbia

    LOL @TELUS sent me a text today said it’s time to upgrade and they can help. I’ve had TELUS for years and the best they over me is $27 a month more for a two year contract 😂😂😂😂 #CustomerExperience #worst

  • acemacg Adam MacGillivray (@acemacg) reported from Surrey, British Columbia

    @SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.

  • AmyMaree90 Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    @timberFox1123 I'm with Telus and having the same issue. I can't even run a speed test with the Telus app cause the internet capability is apparently non-existent.

  • YouTravel Ursula Maxwell-Lewis (@YouTravel) reported from Surrey, British Columbia

    @Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺

  • uniontrevor1975 Trevor (@uniontrevor1975) reported from New Westminster, British Columbia

    @rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦

  • yeoncomi 내일은파산커미🇨🇦🛬🐊; (@yeoncomi) reported from Maple Ridge, British Columbia

    Telus Animal ads SUCKS

  • tompearc Tom Pearce (@tompearc) reported from Vancouver, British Columbia

    @TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.

  • jsney20 The Real Thanksgiving was Last Month (@jsney20) reported from Burnaby, British Columbia

    Telus is bad. Please follow me for more Canadian Telecom info

  • HarenNt Haren (@HarenNt) reported from Vancouver, British Columbia

    “Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS

  • AmyMaree90 Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • LoriP6 lori (@LoriP6) reported

    @TELUSsupport again every channel but global bc freezes and it then says signal lost! This is constant with Telus!

  • edebis Debs Shaver-Vernon 🇨🇦 (@edebis) reported

    @Victoria59L Yes 15min from the Calgary city limits yet at times my cell service is 1/2 to 1 bar We live in the shadow of the foothills Satellite tv is flawless though expensive Telus hub was working until they loaded up their network So wifi is sketchy Waiting on a satellite

  • crewcred Don (@crewcred) reported

    Oh what a shocker, @TELUS ****** product/service is down again. I wish they would get their **** together. @TELUSsupport

  • mdhrst Mike (@mdhrst) reported

    Telus: We'd like to talk to you about our new VoIP plans that can save you money Me: Your high-speed internet is trash, can't provide high enough download speeds. You're consistently at 6 Mbps Telus:: 6 ? Me: SIX! Issue has been reported multiple times Telus: Hangs up

  • AnnGrahamWalker Ann Graham Walker (@AnnGrahamWalker) reported

    @A_MacLeod_Tyee @SoniaFurstenau There are two services:Telus MyHealth the virtual service which is covered by MSP and Telus Health, a boutique private health care that costs about $4500 per adult, $800 per kid and $1500 per adolescent, per year. Right now the only place you might find a doctor.

  • Maher66338991 Maher (@Maher66338991) reported

    @TELUS #TELUS “Customers First” promise is absolutely far from reality based on several months of back & forth conversations with the #ADT support team. Home Security system is not working and #TELUS unable to resolve nor finding a solution despite fees collected.

  • AshleighChasexx Ashleigh Chase (Ace) (@AshleighChasexx) reported

    Just a heads up… when @telus offers a promotion/free gift for new customers, you may not qualify for the promotion… The rep told me today the new customer promotion is for customers who have already established credit with Telus. But I can get a discount.. #shady #baitandswitch

  • ElvisCavalic Elvis (@ElvisCavalic) reported

    @WillFPS What location? I got Telus fibre and I'm down to 27ping to Illinois 🔥

  • SoulfulGinger23 Ems 🗺️ (@SoulfulGinger23) reported

    Here's a fun fact: If you get home security from @TELUS and select self install but then can't connect a device for a reason outside of your control (like wires that are too short for their device) they'll just tell you to pound sand when you ask for help 🙃

  • angd angd (@angd) reported

    What the heck is going on at @TELUSsupport tonight. An outrageous $1000 unknown charge on my bill. The my Telus website is down. I have been getting weird run around on the phone. Have they succumbed to the full moon or something.