Telus Outage Report in Surrey, British Columbia
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The latest reports from users having issues in Surrey come from postal codes V3T, V3W, V4A, V3V and V3R.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, Vancouver, Langley, Maple Ridge, Burnaby, Delta and Port Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
TV | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Langley |
Internet | |
| Surrey |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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Langley
(@Test123Do) reported
from
Vancouver, British Columbia
@TELUSsupport @TELUS #customersupport Is Telus shutdown? There is no customer rep to pick up customers calls to get cell phone support. My God! I disconnected phone after 2 hours
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@PaulthePedalist We had to ditch Telus for Shaw and so far, it’s good. Their service is better.
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Anshu Arora
(@yourbcagent) reported
from
Surrey, British Columbia
@TELUS how come #CustomerService is sooooo horrible
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Anshu Arora
(@yourbcagent) reported
from
Surrey, British Columbia
@TELUS called yesterday and today. On hold for over 30 minutes and no resolution. No one answered. Why is it so hard to get good #CustomerService
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Shamim Abbassi
(@ShamimAbbassi) reported
from
Vancouver, British Columbia
@TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.
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Bernardo G. S.
(@Eni_gs) reported
from
Burnaby, British Columbia
Anyone having problems with @TELUS ? No internet on #Burnaby #BritishColumbia. Please help @TELUSsupport
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Gaurav Sharma
(@GauravS19496069) reported
from
Surrey, British Columbia
@Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating
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miranda hudson
(@_hudsonny) reported
from
Vancouver, British Columbia
Who is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.
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Kerri Coombs
(@kerricoombs) reported
from
Vancouver, British Columbia
@pattibacchus @TELUS @TELUSsupport I use Lightspeed and have been paying about $40/month for years, as a very heavy internet user. Not sure how the service is because I've almost never needed it. I replaced a modem once and they were fine. Streaming is fine but YouTube uploads are kinda slow. I'm happy with them.
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Kiefer Abram
(@kikithekrakra99) reported
from
Burnaby, British Columbia
@TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps
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Paul Barraclough
(@paul_wb_wtf) reported
from
Delta, British Columbia
Hey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.
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Mat Thomas
(@EmptyUK) reported
from
Vancouver, British Columbia
The inane @TELUS 1.5% credit card bill charge is just another gouge. I pay them so much money already; it’s time to look elsewhere. Also, my actual cell phone coverage is pretty terrible even in my apartment. #CashGrab
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Kiefer Abram
(@kikithekrakra99) reported
from
Delta, British Columbia
@TELUSsupport is there an outage of telus home services in the crescent beach area of #SurreyBC? Dads tv not wrking.. Not near him too
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johnny V.
(@punkrokk65) reported
from
Vancouver, British Columbia
@TELUSsupport Was on hold for the ‘next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be ‘up’ to an hour)… guess they work on a different time clock then most.
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Kiefer Abram
(@kikithekrakra99) reported
from
Delta, British Columbia
@RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday
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Miles
(@mobius84) reported
from
Surrey, British Columbia
@TELUSsupport @TELUS do you support the Google Pixel 6 on 5G+ (5G 3500 MHz) yet? I can't get a straight answer from tech support.
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Andrew Ferguson
(@warandpeace) reported
from
Vancouver, British Columbia
@MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯
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Bobbi-Lee Loganberg 🌻
(@BLeeLoganberg) reported
from
Vancouver, British Columbia
@Solidchick4life August billing cycle, not the bill I just paid... It will not be enough to cover the inconveniences. I’ll be switching to TELUS as I no longer need TransCanada service.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Robert M 🇨🇦🇨🇦🇨🇦
(@robert10826) reported
@TELUS @TELUSsupport been a customer of Telus for over 25 years and I cannot believe the trouble with my internet. Tired of being on hold, tired of paying for a service that is poor and tired of poor customer service. #telus #poorcustomerservice
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Sara T e m p e s t 🇨🇦
(@tempestimony) reported
@teririch @RBReich Telus: 2003 - Minus 10% employees across Canada with Darren Entwhistle, I was there. Smart + effective. Oldsters got to leave + rest chose who stayed for The Customer. Took months. We all agreed. In our hands, dept by dept. No Top Down. Loved it. That's Branding.
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Lorenzo’s Oil
(@Cat_Lorenz) reported
Want to cancel any kind of service from @TELUS??It’s a run around. Don’t let them know you’re canceling and ask for the call back… they go straight to your voicemail without your phone actually ringing. They put you on hold for hours and say to call a different number….
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soulfood77
(@soulfood77) reported
@KathyStovegirl @cmcalgary @TELUS Prior to the forced upgrade to FibreOptic, I had zero issues with my internet. I have had it for only a month and have already had to reset my router twice. Maybe growing pains, we shall see. Definitely a first world problem though so not a big deal.
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Rod Powers
(@RodPowers4you) reported
@cryptopillar @TELUS I am a shareholder. You should be punished for canceling service hence the runaround and frustration. Think of how frustrating it is for me when the share price goes down. Instead of a 3 week holiday at the Ritz in Hawaii it's now been changed to 3 weeks in Bahamas. Shame on you
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Lorenzo’s Oil
(@Cat_Lorenz) reported
@ryanwhitney6 Have you ever been fortunate enough to have the experience of trying to cancel any kind of service from @TELUS? Gong show to say the least…. But adding a service??? “Well let’s just get you in and out quick so you can get on with your day sir..”
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Queen in the North
(@glacialtide) reported
Wow, @TELUS. Your store sold me an eSIM this morning that is giving my phone errors. When I asked you to fix it, you couldn’t so I asked to switch back to a physical SIM card but your store won’t refund me the cost of the eSIM that doesn’t work. Fraud much?
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Joanne 🥌
(@jayem1978) reported
@GirlOnAnIsland @RobertChaulk @Bell I switched from Telus to Koodo in 2018 and I've had no issues. You're able to change your plan at any time to suit your needs
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Ben Dumaine
(@RealBenMoney) reported
@TELUS internet not working again , classic
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SADIA KANWAL
(@Sadia__Kanwal) reported
@TELUSsupport Thanks. I always had 5g but for the past week it's showing LTE on my Telus network instead of 5G. I'll try resetting network settings