Telus Outage Report in Surrey, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Surrey come from postal codes V3T, V3W, V4N, V4A, V3S, V3V and V3Z.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 21: Problems at Telus
Telus is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Langley, Burnaby, Pitt Meadows, New Westminster and Maple Ridge.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
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| Surrey |
TV | |
| Surrey |
Internet | |
| Surrey |
Internet | |
| Vancouver |
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| Vancouver |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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Scott Stevens
(@scuttlebuttdad) reported
from
Delta, British Columbia
@telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.
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내일은파산커미🇨🇦🛬🐊;
(@yeoncomi) reported
from
Maple Ridge, British Columbia
Telus Animal ads SUCKS
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS
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Bradley Smith
(@bradley) reported
from
Kensington-Cedar Cottage, British Columbia
@hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.
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Jim Gordon
(@jimgordontv) reported
from
Surrey, British Columbia
@TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!
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Tall Paul 'Mr Vancouver' | 6’7
(@TallPaulsLife) reported
from
Vancouver, British Columbia
@FEEZYDoesIT Struggles, it now “slows” down my data and doesn’t cut it off But let’s be honest this data costs TELUS nothing. Verizon has unlimited for cheaper than my 90$ 10 gigs cost... I’d add a gif but i don’t have the 10 min it will take to load @TELUS
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Caster Sandra
(@caster_sandra) reported
from
Surrey, British Columbia
@JustinTrudeau @TELUS ok got signal
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Tom Pearce
(@tompearc) reported
from
Vancouver, British Columbia
@TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.
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Adam MacGillivray
(@acemacg) reported
from
Surrey, British Columbia
@SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.
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Shawn Sviridov
(@galleryss) reported
from
Vancouver, British Columbia
@TELUSsupport can you advise if there are communication issues with Telus Network and other Mobility networks at this time in British Columbia, and potential cause of the issue and restoration
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The Real Thanksgiving was Last Month
(@jsney20) reported
from
Burnaby, British Columbia
Telus is bad. Please follow me for more Canadian Telecom info
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Trevor
(@uniontrevor1975) reported
from
New Westminster, British Columbia
@rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦
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Paul McAfee
(@MrPaulMcAfee) reported
from
Vancouver, British Columbia
When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything
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Mrs. Stregger
(@owljustteach) reported
from
Langley, British Columbia
Hey @TELUS and @cibc you made it possible for a hacker to steal our phone number and then use it to etransfer money out of our bank account. Wow. You let us down BIG TIME. #security #stolenidentity #identitytheft
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
@timberFox1123 I'm with Telus and having the same issue. I can't even run a speed test with the Telus app cause the internet capability is apparently non-existent.
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Tee
(@Life_is_2_Long) reported
from
Delta, British Columbia
@stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating
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Stephanie Elizabeth
(@StephKall) reported
from
Vancouver, British Columbia
LOL @TELUS sent me a text today said it’s time to upgrade and they can help. I’ve had TELUS for years and the best they over me is $27 a month more for a two year contract 😂😂😂😂 #CustomerExperience #worst
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Kenneth A Lush
(@Kennethalush) reported
from
Surrey, British Columbia
@telus sent me my cable bill on Christmas morning. **** you Telus!
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Ursula Maxwell-Lewis
(@YouTravel) reported
from
Surrey, British Columbia
@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺
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Haren
(@HarenNt) reported
from
Vancouver, British Columbia
“Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Ingy Kamal
(@ingyneer) reported
@koodo @TELUS I have been a customer for over 10 years. Are you waving long distance call fees to the Ukraine? Please do so. It would definitely keep customers happy.
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Emily DeNoble
(@emily_ledeno) reported
@fordnation Does this include Telus, who was monitoring 33 million cell phones? Not sure it’s our employers to worry about but rather our governments control, you know like freezing bank accounts, having banks direct donated funds to Ontario gov’t. Govt cares about its citizens. Bull crap
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jubejubemonster
(@JubeJubeMonster) reported
@TELUSsupport I recommend reading the recent reviews in the iOS App Store. These issues are impacting any Telus user that has iOS. I can’t see my optik tv theme packs or premium channels, nor can I make changes to any of my Telus home services. This is not just a single user issue.
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Anita Wiebe
(@pahnita) reported
@march1studios I think it’s the latter. My guess is someone messed up when they were trying to fix the fire damage in the building. (Not near me) Management hasn’t done anything. I had to contact Telus directly. But the IT person was so helpful and is making sure I get comped on my bill.
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Laharl
(@SpaceMutiny) reported
Also if I end up moving into a glorified Portable known as a Trailer then I can buy into Starlink down the road once I get settled in because **** paying what will be Rogers & Telus by that point for ISP service.
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Redneckbeauty
(@Redneckbeauty3) reported
@fordnation How about fix the fact telus has been tracking their users since 2020 . Civil suit you say
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Tom Brady's burner
(@TB12army) reported
@MitchCumstein56 Stupid EPCOR! Stupid Telus lol
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Slyme
(@iSlymee) reported
Management team @TELUS is an absolute **** show. Requested to have services put in 2 weeks BEFORE my move in date.After 3 failed attempts I’ve spent 2 weeks living in a home without any wifi, phone, cable. Maybe if you coordinated your installation teams something would get done
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Michael
(@MikeyB0101) reported
Third time this month I've experienced an internet outage with Telus in SE #yeg
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MontrealGirl🇨🇦🐱🐶🐾💕🌺🌸🌻🌼🌷
(@Cheryl2c96) reported
@TELUS .I switched to another company in Sept 2021 and was told at the time I would receive a final bill. Never got a final bill. Only received notices of payment amount. Called Telus and was told I could get a copy of my bill at the store … no you can’t. Now Telus has sent my