Telus outages and service status in Surrey, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map

Telus generated 1 outage signal in the last 24 hours around Surrey, including 1 direct report.
The most common problems reported in this area mention Internet, Phone, and Wi-fi.
The most recent signal from this area was received May 23, 4:30 PM EDT.

Internet (52%)
Phone (22%)
Wi-fi (13%)
Total Blackout (9%)
E-mail (4%)

The latest reports from users having issues in Surrey come from postal codes V3T , V3S , V4N and V3R .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Surrey	Baseline
May 23, 5:40 AM EDT	0	0	0
May 23, 6:00 AM EDT	0	0	0
May 23, 6:20 AM EDT	0	0	0
May 23, 6:40 AM EDT	0	0	0
May 23, 7:00 AM EDT	0	0	0
May 23, 7:20 AM EDT	0	0	0
May 23, 7:40 AM EDT	0	0	0
May 23, 8:00 AM EDT	0	0	0
May 23, 8:20 AM EDT	0	0	0
May 23, 8:40 AM EDT	0	0	0
May 23, 9:00 AM EDT	0	0	0
May 23, 9:20 AM EDT	0	0	0
May 23, 9:40 AM EDT	0	0	0
May 23, 10:00 AM EDT	0	0	0
May 23, 10:20 AM EDT	0	0	0
May 23, 10:40 AM EDT	0	0	0
May 23, 11:00 AM EDT	0	0	0
May 23, 11:20 AM EDT	0	0	0
May 23, 11:40 AM EDT	0	0	0
May 23, 12:00 PM EDT	0	0	0
May 23, 12:20 PM EDT	0	0	0
May 23, 12:40 PM EDT	0	0	0
May 23, 1:00 PM EDT	0	0	0
May 23, 1:20 PM EDT	0	0	0
May 23, 1:40 PM EDT	0	0	0
May 23, 2:00 PM EDT	0	0	0
May 23, 2:20 PM EDT	0	0	0
May 23, 2:40 PM EDT	0	0	0
May 23, 3:00 PM EDT	0	0	0
May 23, 3:20 PM EDT	0	0	0
May 23, 3:40 PM EDT	0	0	0
May 23, 4:00 PM EDT	0	0	0
May 23, 4:20 PM EDT	0	0	0
May 23, 4:40 PM EDT	0	0	0
May 23, 5:00 PM EDT	0	0	0
May 23, 5:20 PM EDT	0	0	0
May 23, 5:40 PM EDT	0	0	0
May 23, 6:00 PM EDT	0	0	0
May 23, 6:20 PM EDT	0	0	0
May 23, 6:40 PM EDT	0	0	0
May 23, 7:00 PM EDT	0	0	0
May 23, 7:20 PM EDT	0	0	0
May 23, 7:40 PM EDT	0	0	0
May 23, 8:00 PM EDT	0	0	0
May 23, 8:20 PM EDT	0	0	0
May 23, 8:40 PM EDT	0	0	0
May 23, 9:00 PM EDT	0	0	0
May 23, 9:20 PM EDT	0	0	0
May 23, 9:40 PM EDT	0	0	0
May 23, 10:00 PM EDT	0	0	0
May 23, 10:20 PM EDT	0	0	0
May 23, 10:40 PM EDT	0	0	0
May 23, 11:00 PM EDT	0	0	0
May 23, 11:20 PM EDT	0	0	0
May 23, 11:40 PM EDT	0	0	0
May 24, 12:00 AM EDT	0	0	0
May 24, 12:20 AM EDT	0	0	0
May 24, 12:40 AM EDT	0	0	0
May 24, 1:00 AM EDT	0	0	0
May 24, 1:20 AM EDT	0	0	0
May 24, 1:40 AM EDT	0	0	0
May 24, 2:00 AM EDT	0	0	0
May 24, 2:20 AM EDT	0	0	0
May 24, 2:40 AM EDT	0	0	0
May 24, 3:00 AM EDT	0	0	0
May 24, 3:20 AM EDT	0	0	0
May 24, 3:40 AM EDT	0	0	0
May 24, 4:00 AM EDT	0	0	0
May 24, 4:20 AM EDT	0	0	0
May 24, 4:40 AM EDT	0	0	0
May 24, 5:00 AM EDT	0	0	0
May 24, 5:20 AM EDT	0	0	0
May 24, 5:40 AM EDT	0	0	0

May 24: Problems at Telus

Telus is having issues since 12:00 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Surrey, British Columbia

The most recent Telus outage reports came from the following cities: New Westminster, Surrey, Burnaby, Maple Ridge, Delta, and Langley.

City	Problem Type	Report Time
New Westminster	Internet	13 hours ago
Surrey	Internet	3 days ago
Surrey	Internet	4 days ago
Burnaby	Phone	5 days ago
Surrey	E-mail	7 days ago
Surrey	Internet	10 days ago

Nearby cities with recent reports

New Westminster

1 recent signals

13 hours ago

Burnaby

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

Gaurav Sharma (@GauravS19496069) reported 2 minutes ago from Surrey, British Columbia
@Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating
BdblE (@MsYouDoYou) reported 4 minutes ago from Burnaby, British Columbia
@CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.
Anshu Arora (@yourbcagent) reported 4 minutes ago from Surrey, British Columbia
@TELUS how come #CustomerService is sooooo horrible
Bernadette Keenan (@BernadetteNTF) reported 9 minutes ago from Surrey, British Columbia
@malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus
Bradley Smith (@bradley) reported 11 minutes ago from Kensington-Cedar Cottage, British Columbia
@hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.
BdblE (@MsYouDoYou) reported 16 minutes ago from Burnaby, British Columbia
@carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.
Caster Sandra (@caster_sandra) reported 18 minutes ago from Surrey, British Columbia
@JustinTrudeau @TELUS ok got signal
Brandon Crowe *Burner (@BrandonCrowe97) reported 18 minutes ago from Pitt Meadows, British Columbia
@SamsungMobileCA @RogersHelps Pissed off fans are bad for business. Hey Rogers, remember a couple years ago when I left you? Then when I left Telus and came back 2 MOs ago? Hey Samsung, you ever heard of Huawei? Keep pissing off your Fan Edition base.......
Kiefer Abram (@kikithekrakra99) reported 18 minutes ago from Delta, British Columbia
@RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday
amu (@Amu3188) reported 25 minutes ago from Surrey, British Columbia
@TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?
The Real Thanksgiving was Last Month (@jsney20) reported 27 minutes ago from Burnaby, British Columbia
Telus is bad. Please follow me for more Canadian Telecom info
Marcrake (@Marcrakee) reported 29 minutes ago from Burnaby, British Columbia
@TELUS Roses are red Violets are blue My internet is down Can't work at all
BdblE (@MsYouDoYou) reported 29 minutes ago from Burnaby, British Columbia
@CommonSenseSoc @TELUSsupport @CRTCeng It’s $32 to add 2gb. The TELUS wifi at home is so bad we’ve had to use data with everyone trapped here and now we’ve got 2gb for 20 days.
Antman 🐜🐜 (@ntman__) reported 33 minutes ago from Burnaby, British Columbia
@TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..
Audrey Lobato (@AudreyLobato) reported 33 minutes ago from Surrey, British Columbia
@TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.
Jamie Billingham (@jamiebillingham) reported 37 minutes ago from Surrey, British Columbia
So @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.
F3L!C!A S!LVA (@FreakyFelicia) reported 37 minutes ago from New Westminster, British Columbia
After months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library
Brad Atchison (@Brad604) reported 42 minutes ago from New Westminster, British Columbia
Anyone else having Koodo/Telus issues right now?
Dr. Pete Poovanna (@poovannact) reported 45 minutes ago from New Westminster, British Columbia
@TELUSsupport I have a TELUS home account, why do I need to provide another verification for mobile services. I am not comfortable to provide SIN via phone.. This service person called from India.
RitchWorld (@RitchWorld) reported 56 minutes ago from New Westminster, British Columbia
Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

helen franklin (@chfranklin) reported 7 minutes ago
@jodyvance @TELUS Ours turned out to be issues with Telus cable and Samsung tv “not talking to each other”. Replaced cable box and all good
Alberto (@FrctalB4ss) reported 9 minutes ago
@jodyvance @TELUS @TELUS is having multiple outages active for a while in Vancouver. They can't fix it apparently. My internet has been going out almost daily/
Annoying Canucks Fan 🏒 (@JCog88) reported 9 minutes ago
I'm paying $100+ for a phone I don't want spam callers. I won't fall for it as I'm somewhat vigilant and understand that telus or any company won't take Gift Cards as payment, but i know my Grandma or someone's mom may not understand. Its 2026 fix it.
FTP/ACAB 🍉 (@bluesparky666) reported 10 minutes ago
I just switched my phone to Fizz from rogers and now pay 50% less. Just wanted to share. Im not going to answer your calls @Rogers, you can **** all the way off. Next up, @TELUS internet, your time is up *******.
Rtown79 (@RyanMay02103594) reported 10 minutes ago
@MelissaLMRogers @401_da_sarpanch @TELUSsupport Go to virgin. I was paying $140 with Telus. They don’t give a ****. With virgin I’m paying $60
Terrill Tailfeathers (@Terrilltf) reported 11 minutes ago
**** you Telus team. Stop sending me ****. I already know.
Sarahattack 🇨🇦🦈🍹🐈‍⬛🧁 (@Sarahattack1) reported 14 minutes ago
@jodyvance @TELUS I swear my dad is on the phone with Telus every other month. Last time he actually got scammed when he called a number for Telus off of google. They claimed he had to pay his remaining monthly balance before they could send a tech out to help, and he did… he lost $300
✨️🖤President Law🐐👑 (@lePrezidente11) reported 15 minutes ago
All this platforms are hiring, if you fail at one place, keep trying, and dont be attached to a platform. TELUS International Welocalize TaskUs OneForma (Pactera) Innodata Datasaur Clickworker Lionbridge Al Amazon MTurk Labelbox Hive Data Surge Al
Naz (@faithlessghoul) reported 16 minutes ago
glad I have never given my money to Telus cos wtf do you mean you want to put a ******* AI data centre in Vancouver??? get ******** out of here.
capt_Ivan_Danko (@Capt_Ivan_Danko) reported 19 minutes ago
@MelissaLMRogers @TELUSsupport I pay $36 for 100gb through freedom. Left Telus when they said I owed nearly $800 though I never missed a payment . Said it was an accident on their part but the collection calls keep coming .