Telus Outage Report in Surrey, British Columbia

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Surrey, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, New Westminster, Langley, Burnaby, and Pitt Meadows.

City	Problem Type	Report Time
Surrey	Internet	4 hours ago
New Westminster	Phone	20 hours ago
Langley	Internet	1 day ago
Surrey	Phone	5 days ago
Surrey	Internet	5 days ago
Surrey	Wi-fi	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  BdblE (@MsYouDoYou) reported 3 minutes ago from Burnaby, British Columbia

  So @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.

• 
  trevor (@vancitytrevor) reported 7 minutes ago from New Westminster, British Columbia

  @TELUSsupport Lol u reply 24hrs later wow. Thats horrible @TELUS

• 
  Candi Marie (@CandiVanCity24) reported 9 minutes ago from Surrey, British Columbia

  @LuckyMobileCan I have been using your service for almost 3 years with no problems until now. Not impressed #luckymobile , you can bet I’ll be going back to a @TELUS plan now 💯! Who else has had issues with #luckymobile . #TELUS treats their customers much better!

• 
  Vic (@vicvirk) reported 14 minutes ago from Maple Ridge, British Columbia

  @wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.

• 
  BdblE (@MsYouDoYou) reported 17 minutes ago from Burnaby, British Columbia

  God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.

• 
  Captain Tom E. Foote (@captainfoote) reported 18 minutes ago from Surrey, British Columbia

  For 8 business days - I have had the worst customer experience with @TELUS and @TELUSsupport - Anyone win yet?

• 
  BdblE (@MsYouDoYou) reported 18 minutes ago from Burnaby, British Columbia

  @carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.

• 
  BdblE (@MsYouDoYou) reported 23 minutes ago from Burnaby, British Columbia

  @2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.

• 
  BdblE (@MsYouDoYou) reported 26 minutes ago from Burnaby, British Columbia

  @maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.

• 
  BdblE (@MsYouDoYou) reported 38 minutes ago from Burnaby, British Columbia

  @toddnickel @TELUS @TELUSsupport Lemme know where you go because if it’s Shaw you’ll have the same issues so then what? I find it so odd that Telus’ solution is for you to find an independent 3rd party they can’t recommend to come in and fix their crap work that you’ll pay for.

• 
  BdblE (@MsYouDoYou) reported 42 minutes ago from Burnaby, British Columbia

  I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.

• 
  mike blackmon (@MikeyBlackmon) reported 44 minutes ago from Burnaby, British Columbia

  Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

• 
  Bernadette Keenan (@BernadetteNTF) reported 45 minutes ago from Surrey, British Columbia

  @malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus

• 
  jimmynighttime (@jimmynighttime) reported 47 minutes ago from Surrey, British Columbia

  @TELUSsupport Spent over an hour on hold to be unknowingly kicked over to an answering machine? I spend so much$$ with TELUS, why is service so hard to get?

• 
  Chris Falskow (@falskow) reported 47 minutes ago from Delta, British Columbia

  @TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.

• 
  Curtis Wiebe (@DivisionW) reported 48 minutes ago from Surrey, British Columbia

  @TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?

• 
  Oladada (@whourDaDa) reported 48 minutes ago from Burnaby, British Columbia

  One of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service.

• 
  Jamie Billingham (@jamiebillingham) reported 49 minutes ago from Surrey, British Columbia

  So @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.

• 
  Chad Rissanen (@chadrissanen) reported 50 minutes ago from Surrey, British Columbia

  @Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

• 
  Roland van Kaauwen (@DaddyR69) reported 59 minutes ago from Surrey, British Columbia

  @ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  cdnsnowbird (@Cdnsnowbird1) reported 5 minutes ago

  @ADT Thank you for answering at least. That’s more than ADT CANADA has done. I was able to reach them ONCE after a long wait … but not since. This is incredibly poor service. Before the merger with Telus, I had no issues whatsoever .

• 
  Eyes Wide Open (@EyesWid51213134) reported 9 minutes ago

  @TELUSsupport your sales rep came to my door & I signed on for PIK TV, Apple TV and wifi. On Aug 21, a technician came to install the wifi and the “boxes would be mailed in a few days.” Sept 22: 3 hr later (phone) with Telus support, numerous emails and nothing!

• 
  Mike (@SardonicIAm) reported 9 minutes ago

  @JillKrop @TELUS @TELUSsupport I've had years of experience with their apparent inability to keep customer records straight, i.e. "do not contact". Really is no excuse for it.

• 
  FJK (@FJKennrdy) reported 11 minutes ago

  @m_f_kennedy No I don't work for or have any relations that work for Telus. Guess I'm enthusiastic about the service. 🍁

• 
  Shane (@BShane555) reported 16 minutes ago

  @doornumero3 @hidrees At least we keep paying billions to those who have been “building” the system the last 2 decades. $50M/ quarter? Might be time to shut down Canada Health Infoways, they have had too much time & might be working more for Telus. @DonDavies

• 
  king James (@UricHunt666) reported 19 minutes ago

  @TELUS lovely customer service.. over an hour with a live agent, just for them to end the chat and make me start from 0 again

• 
  Josh Talbot (@joshtalbot) reported 19 minutes ago

  @TELUS @TELUSsupport why is the cell service in West Vancouver so poor? The amount of dead spots is like living in a rural area, walk into a building and it’s non existent. Why?

• 
  Kurc Buzdegan (@CoachKurc) reported 23 minutes ago

  @TELUSsupport Friday a Telus rep (I think) came to the door to sell us on Telus. All sounded good, gave ID to secure account then no communication since. No way to call you to see whether legit, then read other issues here & about to cancel even if this is real. Poor start.

• 
  Neil Wyles (@neil_wyles) reported 23 minutes ago

  @JillKrop On a call, trying to cancel, because my work building is very old, and has no fibre optik and telus has no plans to install for the building..."would you like to upgrade to fibre optik?"... ABC...always be confusing...now we have Shaw @ 10 X the speed.

• 
  Ken-nedy (@m_f_kennedy) reported 24 minutes ago

  @FJKennrdy ...do you work for Telus? Or are you just wildly enthusiastic about their service?