Telus

Telus Outage Report in Surrey, British Columbia

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The latest reports from users having issues in Surrey come from postal codes V3T, V3V, V4N, V4A, V3W and V3S.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Surrey, British Columbia 03/31/2026 09:45

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (23%)

    Phone (23%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map Near Surrey, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, Vancouver, Langley, Burnaby, New Westminster and Pitt Meadows.

Loading map, please wait...
City Problem Type Report Time
CanadaSurrey Internet
CanadaVancouver TV
CanadaLangley Internet
CanadaVancouver Total Blackout
CanadaLangley Internet
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

  • tompearc Tom Pearce (@tompearc) reported from Vancouver, British Columbia

    @TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.

  • MrPaulMcAfee Paul McAfee (@MrPaulMcAfee) reported from Vancouver, British Columbia

    When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything

  • Kennethalush Kenneth A Lush (@Kennethalush) reported from Surrey, British Columbia

    @telus sent me my cable bill on Christmas morning. **** you Telus!

  • owljustteach Mrs. Stregger (@owljustteach) reported from Langley, British Columbia

    Hey @TELUS and @cibc you made it possible for a hacker to steal our phone number and then use it to etransfer money out of our bank account. Wow. You let us down BIG TIME. #security #stolenidentity #identitytheft

  • AmyMaree90 Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS

  • jsney20 The Real Thanksgiving was Last Month (@jsney20) reported from Burnaby, British Columbia

    Telus is bad. Please follow me for more Canadian Telecom info

  • acemacg Adam MacGillivray (@acemacg) reported from Surrey, British Columbia

    @SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.

  • caster_sandra Caster Sandra (@caster_sandra) reported from Surrey, British Columbia

    @JustinTrudeau @TELUS ok got signal

  • HarenNt Haren (@HarenNt) reported from Vancouver, British Columbia

    “Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS

  • jimgordontv Jim Gordon (@jimgordontv) reported from Surrey, British Columbia

    @TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!

  • MrakicCanada Peter Mrakic"The Diplomat"Neph-Rep/Pope/4Palestine (@MrakicCanada) reported from White Rock, British Columbia

    @steeletalk @TELUS @CKNW if you do not pay a Telus bill they destroy your credit report on exquifax = I hate Telus-fired my sister= **** telus= block me now.

  • uniontrevor1975 Trevor (@uniontrevor1975) reported from New Westminster, British Columbia

    @rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦

  • Life_is_2_Long Tee (@Life_is_2_Long) reported from Delta, British Columbia

    @stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating

  • yeoncomi 내일은파산커미🇨🇦🛬🐊; (@yeoncomi) reported from Maple Ridge, British Columbia

    Telus Animal ads SUCKS

  • bradley Bradley Smith (@bradley) reported from Kensington-Cedar Cottage, British Columbia

    @hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.

  • AmyMaree90 Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    @timberFox1123 I'm with Telus and having the same issue. I can't even run a speed test with the Telus app cause the internet capability is apparently non-existent.

  • FreakyFelicia F3L!C!A S!LVA (@FreakyFelicia) reported from New Westminster, British Columbia

    After months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library

  • AmyMaree90 Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    Wtf is up with my internet @TELUS

  • scuttlebuttdad Scott Stevens (@scuttlebuttdad) reported from Delta, British Columbia

    @telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.

  • Shamindiamonds Shahraz Kassam (@Shamindiamonds) reported from Burnaby, British Columbia

    25 hours without internet, tv or home phone! Come on @TELUS you need to improve your repair service. Can’t leave your customers in the dark for so long. Our whole neighborhood is without service since 10:30pm Wednesday night.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • PickledGingerBC C.R. Martel, Esq. (@PickledGingerBC) reported from Coquitlam, British Columbia

    @CALCocoReads You should still have 911 access... phones are designed to hop on to any network it can pick up to place an emergency call, even if you have no SIM card... just means that Rogers/Fido customers would hop in to Telus/Bell to make the call.

  • sofeecee SophieCee (@sofeecee) reported

    @UxdGroup @ajjohnson582 @RogersHelps Bell for Internet. Lesser of the 2 evils, and the connection is about a million times better and wayyyy better deal. Telus for mobile. It was like ripping off a bandaid and wasn’t nearly as painful as I thought it would be. Rogers is the WORST

  • TaynEmmsmama Lizzie B 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇨🇦 ❄️ (@TaynEmmsmama) reported

    @TweeterMegz Don't laugh yet, my brother in law in Vancouver is having trouble with Telus! He's not receiving or able to send texts!

  • Squishiiexo Squishiie🎀 (@Squishiiexo) reported

    @ajjohnson582 @RogersHelps Been with telus for 7 years and never had any issues. Sadly we don't have many options for internet and cable (bell is definitely no better), but for mobile, Telus is a really great option!

  • Rizutsuki Rizu リズツキ/誓願狂想 (@Rizutsuki) reported

    I know @Rogers is having network issues, but when you go into a store, please don't take it out on the workers. They have the least amount of control and say over this. They're just relaying the info they have, just the same when Bell and Telus had their issues in the past.

  • Otipemisiw Jamin C (@Otipemisiw) reported

    @WilliamDWheeler Telus and bell run on the same network...

  • PopcanThe the real popcan (@PopcanThe) reported

    @Rogers @RogersHelps @jennaamxo Some of our contracts are almost up and have been unhappy with the service for years. This may be the star that send me to Telus or bell.

  • Stef992001 Stefan Hashinsky (@Stef992001) reported

    @SubashBeharie @filbfilb Telus service in GTA is fine

  • Masamonae Lord Bobalinski Battenburg of Oregon (@Masamonae) reported

    @BillyPickles6 @205mph I feel sorry for the customers. For a company that gouges their clients as bad, and has such horrible customer service with ridiculous policies, I’d expect better. So glad I went with Telus 16 years ago and never looked back

  • newwstgrl82 Brandy Steele (@newwstgrl82) reported

    @680NEWS 12:17pm PST and still no service or updates to customers. SO GLAD I just left Telus after 20 years to go to Rogers on a 2 year contract...guess I should have kept paying the extra $ for better coverage UGH