Telus

Telus Outage Report in Surrey, British Columbia

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The latest reports from users having issues in Surrey come from postal codes V3T, V4N, V3V, V3W and V3R.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Surrey, British Columbia 01/27/2026 16:55

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Surrey, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Langley, Maple Ridge, Surrey, Burnaby, Delta and Port Coquitlam.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver E-mail
CanadaLangley Internet
CanadaVancouver Wi-fi
CanadaMaple Ridge E-mail

Community Discussion

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Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

  • AmyMaree90 Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    @timberFox1123 I'm with Telus and having the same issue. I can't even run a speed test with the Telus app cause the internet capability is apparently non-existent.

  • AmyMaree90 Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    Wtf is up with my internet @TELUS

  • Kennethalush Kenneth A Lush (@Kennethalush) reported from Surrey, British Columbia

    @telus sent me my cable bill on Christmas morning. **** you Telus!

  • jimgordontv Jim Gordon (@jimgordontv) reported from Surrey, British Columbia

    @TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!

  • tompearc Tom Pearce (@tompearc) reported from Vancouver, British Columbia

    @TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.

  • FreakyFelicia F3L!C!A S!LVA (@FreakyFelicia) reported from New Westminster, British Columbia

    After months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library

  • HarenNt Haren (@HarenNt) reported from Vancouver, British Columbia

    “Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS

  • Shamindiamonds Shahraz Kassam (@Shamindiamonds) reported from Burnaby, British Columbia

    25 hours without internet, tv or home phone! Come on @TELUS you need to improve your repair service. Can’t leave your customers in the dark for so long. Our whole neighborhood is without service since 10:30pm Wednesday night.

  • caster_sandra Caster Sandra (@caster_sandra) reported from Surrey, British Columbia

    @JustinTrudeau @TELUS ok got signal

  • RichardsonYVR ChristopheRichardson (@RichardsonYVR) reported from Vancouver, British Columbia

    Crazy ... Nonsensical ... arrived for non-life threatening but ‘E’ medical appointment referral AND @TELUS is DOWN ( again ) ... chaos ... interesting how we take technology for granted ...

  • jsney20 The Real Thanksgiving was Last Month (@jsney20) reported from Burnaby, British Columbia

    Telus is bad. Please follow me for more Canadian Telecom info

  • acemacg Adam MacGillivray (@acemacg) reported from Surrey, British Columbia

    @SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.

  • scuttlebuttdad Scott Stevens (@scuttlebuttdad) reported from Delta, British Columbia

    @telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.

  • AmyMaree90 Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS

  • Life_is_2_Long Tee (@Life_is_2_Long) reported from Delta, British Columbia

    @stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating

  • MrPaulMcAfee Paul McAfee (@MrPaulMcAfee) reported from Vancouver, British Columbia

    When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything

  • stuball6251 Stuart Dickson (@stuball6251) reported from New Westminster, British Columbia

    @MelissaLMRogers @jstweedie Post a sign ShiftWorker Absolutely No Canvassing or Solicitation Used to work shift work, if some one ignored sign it was sometimes worth it to give them hell (and see who/what they were hawking) Telus and Shaw cable salesmen were the worst.

  • yeoncomi 내일은파산커미🇨🇦🛬🐊; (@yeoncomi) reported from Maple Ridge, British Columbia

    Telus Animal ads SUCKS

  • KelseyWebbratz Kelsey Webb (@KelseyWebbratz) reported from Burnaby, British Columbia

    Got home at 3am after a long shift only to find that I have no internet and no TV. Luckily @TELUS has 24/7 tech support! Gotta say that their phone operator Christian was the most pleasant voice I've ever heard @TELUSsupport! Too bad my Fibre problems can't be fixed remotely.

  • MrakicCanada Peter Mrakic"The Diplomat"Neph-Rep/Pope/4Palestine (@MrakicCanada) reported from White Rock, British Columbia

    @steeletalk @TELUS @CKNW if you do not pay a Telus bill they destroy your credit report on exquifax = I hate Telus-fired my sister= **** telus= block me now.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • DelbertJRW Delbert JR Williams (@DelbertJRW) reported

    S/O to @TELUS for sending me to a customer service line that rang and doesn't pick up.

  • Cory_Boehm Cory Boehm (@Cory_Boehm) reported

    @ltribe @jfmezei Not sure that is accurate. People used to say it was MTS keeping prices low in MB. Reality is the limited Network coverage from Telus forced Telus to be the value leader.

  • Mr_BrettHooge Brett Hooge (@Mr_BrettHooge) reported

    @TELUSsupport Cellular. My family and a few friends in the area are also saying theyve been having issues with telus reception constantly dropping for the past week.

  • gradientghost (de)composition in a cardboard box (@gradientghost) reported

    is it just me or is the website for shaw internet an absolute useless hole where links take you in a circle of nothingness and pointless images that dont link to information or services anyway what internet do y'all use we are unlikely to get the telus PWD deal bc it seems slow

  • vmiddleton Virginia Middleton ✨ (@vmiddleton) reported

    I must admit. After being a loyal customer with @TELUS since 2005, and for many years having 2 phones on our account, upgrading to a new phone and having to pay a $45 connection fee is a load of crap and makes me question the point of being loyal to a brand. @TELUSsupport

  • RetStreams Ret (@RetStreams) reported

    @uhXena Telus hits different Doesnt help I live in Vancouver lmao

  • lorri_klein Lorri Klein (@lorri_klein) reported

    @servicerotties Had the same problem! Telus? #whynoservice

  • MMMMMMMMMMaaatt Matt (@MMMMMMMMMMaaatt) reported

    2 weeks later, the new @RogersBiz SIM arrives ... with the wrong number. Wish I could port my old # to it, like our family did last year when we left Rogers for @Telus. At this stage, probably easier to just tell my work to start using my new number? #fail 🤪

  • Arfarfarf8 Dr. Heref Oru (#ResignKenney #AlohaUCP) (@Arfarfarf8) reported

    @anniegirl1138 @OlaftheP My bet is they're gambling there will be enough who are anchored for non work reasons to AB that will hold their noses and stay, and try fill gaps with crap like TELUS Babylon. The **** happens when these docs retire in 5-10 years, and new grads don't stay and replace them.

  • Simran57922794 Simran (@Simran57922794) reported

    I am pregnant and i need maternity leaves as my gynaecologist suggested me for Bed Rest. HR Dept, Ops Manger kept my pregnancy,maternity leave request ON HOLD for complete March and now they help me with accepting my all leaves as LWP. Telus Noida UP India @TELUS @TELUSsupport