Telus Outage Report in Surrey, British Columbia

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near Surrey, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, Langley, Burnaby, New Westminster, and Pitt Meadows.

City	Problem Type	Report Time
Surrey	Phone	9 hours ago
Surrey	Internet	9 hours ago
Surrey	Wi-fi	1 day ago
Surrey	Internet	3 days ago
Langley	Internet	4 days ago
Langley	Internet	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  Kiefer Abram (@kikithekrakra99) reported 32 seconds ago from Burnaby, British Columbia

  @TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps

• 
  Vic Wozniak (@vicwozniak) reported 1 minute ago from Surrey, British Columbia

  @TELUSsupport Telus internet service has been flaky for several weeks now. Wifi connections dropping frequently where signal is “strong”. Surrey 185 street

• 
  BdblE (@MsYouDoYou) reported 2 minutes ago from Burnaby, British Columbia

  Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.

• 
  Anshu Arora (@yourbcagent) reported 3 minutes ago from Surrey, British Columbia

  @TELUS how come #CustomerService is sooooo horrible

• 
  Bernardo G. S. (@Eni_gs) reported 6 minutes ago from Burnaby, British Columbia

  Anyone having problems with @TELUS ? No internet on #Burnaby #BritishColumbia. Please help @TELUSsupport

• 
  Paul Barraclough (@paul_wb_wtf) reported 6 minutes ago from Delta, British Columbia

  Hey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.

• 
  Jen Robbins (@jenxrobbins) reported 7 minutes ago from Surrey, British Columbia

  @TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available

• 
  BdblE (@MsYouDoYou) reported 7 minutes ago from Burnaby, British Columbia

  @moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus

• 
  BdblE (@MsYouDoYou) reported 17 minutes ago from Burnaby, British Columbia

  Every week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.

• 
  BdblE (@MsYouDoYou) reported 17 minutes ago from Burnaby, British Columbia

  @NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.

• 
  E-Comm 9-1-1 (@EComm911_info) reported 26 minutes ago from Burnaby, British Columbia

  UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC

• 
  Kiefer Abram (@kikithekrakra99) reported 28 minutes ago from Surrey, British Columbia

  @BuNdOAVFC @RogersHelps Hey dude... Am switching to telus... Was getting 200-250mbps down on a Saturday night back in February or March ish.... Even better on Sunday nights like 400mbps now this.... Only 50 down... On an medal 200 ft cell tower with rogers/telus etc on it with in 15 ft of direct line1/2

• 
  BdblE (@MsYouDoYou) reported 28 minutes ago from Burnaby, British Columbia

  @dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.

• 
  RitchWorld (@RitchWorld) reported 29 minutes ago from New Westminster, British Columbia

  Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

• 
  Trevor (@EastvanTrev) reported 33 minutes ago from Burnaby, British Columbia

  Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

• 
  Kiefer Abram (@kikithekrakra99) reported 36 minutes ago from Delta, British Columbia

  @RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday

• 
  Dan Machholz (@DanMachholz) reported 40 minutes ago from Surrey, British Columbia

  @ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…

• 
  BdblE (@MsYouDoYou) reported 55 minutes ago from Burnaby, British Columbia

  @TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.

• 
  Anshu Arora (@yourbcagent) reported 57 minutes ago from Surrey, British Columbia

  @TELUS called yesterday and today. On hold for over 30 minutes and no resolution. No one answered. Why is it so hard to get good #CustomerService

• 
  Brad Atchison (@Brad604) reported 60 minutes ago from New Westminster, British Columbia

  Anyone else having Koodo/Telus issues right now?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CherylTerminatedWest (@TerminatedWest) reported 5 minutes ago

  @dorothy34589928 @AlexRuff17 Did you know what's come to light that was hidden. Our government has been paying Telus for access to your phone with no search warrant. This man is drunk on power. Btw the protesters were never charged above anything other than mischief. And GoGundMe release info also denying

• 
  Atin Maji (@maji_atin) reported 6 minutes ago

  I am facing a issue. Kindly help me. @TELUS @TELUSsupport

• 
  Leonardo Figueiredo (@LeonardoTaurus) reported 10 minutes ago

  @TELUS So if it's an outdoor camera, it's more than obvious that the power outlet will be also outdoor. He also said that the power supply doesn't work outside and his company would not replace it because it's too expensive.

• 
  Lorenzo’s Oil (@Cat_Lorenz) reported 10 minutes ago

  When @TELUS tells you the number to call….it’s the same one you literally called and are currently talking to them on. So then you stay on hold again for hours… but when you want to add a service you’re in and out in minutes…

• 
  Lorenzo’s Oil (@Cat_Lorenz) reported 12 minutes ago

  Want to cancel any kind of service from @TELUS??It’s a run around. Don’t let them know you’re canceling and ask for the call back… they go straight to your voicemail without your phone actually ringing. They put you on hold for hours and say to call a different number….

• 
  Leonardo Figueiredo (@LeonardoTaurus) reported 13 minutes ago

  @TELUS After 1 month of waiting for my home security installation, I was surprised that you simply refused to get the job done. The technician and Manager refused to provide their company name and contact info. Disrespectful and amateur service.

• 
  Cam Cole (@rcamcole) reported 16 minutes ago

  Anyone else have both Netflix and Prime crap out at the same time on their Samsung smart TV? The spinning wheel on both services is making me crazy. Both billed by Telus. #Telus Optik regular TV is fine, internet is working.

• 
  Rod Powers (@RodPowers4you) reported 16 minutes ago

  @cryptopillar @TELUS I am a shareholder. You should be punished for canceling service hence the runaround and frustration. Think of how frustrating it is for me when the share price goes down. Instead of a 3 week holiday at the Ritz in Hawaii it's now been changed to 3 weeks in Bahamas. Shame on you

• 
  . (@cardboardspouse) reported 23 minutes ago

  Confirming my drs appointment and seethe Telus brand on the online login loading screen ew

• 
  yobe_g_row_bought_yohellllo (@g_row) reported 23 minutes ago

  @ssubitha2020 when you hang with them like telus is this sht w is this s if u want to go there and be done with it @elonmusk then its someone problem then they go *** me blabal *** off thats when hy loses it on them