Telus outages and service status in Surrey, British Columbia
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Full Outage Map
- Telus generated 2 outage signals in the last 24 hours around Surrey, including 2 direct reports.
- The most common problems reported in this area mention Internet, Phone, and Total Blackout.
- The most recent signal from this area was received Apr 30, 3:35 PM EDT.
- Internet (61%)
- Phone (28%)
- Total Blackout (6%)
- Wi-fi (6%)
The latest reports from users having issues in Surrey come from postal codes V3T , V3S , V3W and V4A .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Burnaby, Langley, Surrey, New Westminster, and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Burnaby
|
Phone | 15 hours ago |
|
Burnaby
|
Total Blackout | 16 hours ago |
|
Langley
|
Internet | 1 day ago |
|
Surrey
|
Internet | 8 days ago |
|
Surrey
|
Internet | 9 days ago |
|
Surrey
|
Internet | 9 days ago |
Nearby cities with recent reports
Community Discussion
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Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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amu (@Amu3188) reported from Surrey, British Columbia@TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?
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Jeffery Simpson (@JefferySimpson) reported from Surrey, British ColumbiaIn the midst of moving @telus decided to cancel my internet installation appointment and now they’re booked up until next month. I organized this like clockwork and I need it for work.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.
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jimmynighttime (@jimmynighttime) reported from Surrey, British Columbia@TELUSsupport Spent over an hour on hold to be unknowingly kicked over to an answering machine? I spend so much$$ with TELUS, why is service so hard to get?
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Erica Young (@ericapomme) reported from Surrey, British Columbia@TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.
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Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia@RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday
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Gaurav Sharma (@GauravS19496069) reported from Surrey, British Columbia@Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating
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The Real Thanksgiving was Last Month (@jsney20) reported from Burnaby, British ColumbiaTelus is bad. Please follow me for more Canadian Telecom info
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Amanda S W♡ (@AmandaSW87) reported from Delta, British Columbia@AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.
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섹시한 핫도그와 박근혜와(커미) (@yeoncomi) reported from Maple Ridge, British ColumbiaWhy ******** 5g plans and cheap phone plans are only ******* available to businesses Rogers bell telus they have better deal for the businesses
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Chad Rissanen (@chadrissanen) reported from Surrey, British Columbia@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus
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Christian Newman 👨🏻💻 (@XianNewman) reported from Surrey, British Columbia@vchan @TELUS Let me know if they’re unable to resolve your issue and I’d be happy to help.
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Nigel Cole (@Nigel_Cole59) reported from White Rock, British Columbia@TELUS very rude and defensive clerk working at your Semihamoo mall location in Surrey. She is a young Asian on today at 4pm acting like she owns TELUS and she is a prision guard keeping customers out...unbelievable no other shop as paranoid as TELUS
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Brandon Crowe *Burner (@BrandonCrowe97) reported from Pitt Meadows, British Columbia@SamsungMobileCA @RogersHelps Pissed off fans are bad for business. Hey Rogers, remember a couple years ago when I left you? Then when I left Telus and came back 2 MOs ago? Hey Samsung, you ever heard of Huawei? Keep pissing off your Fan Edition base.......
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Cheryl B. 🇨🇦 (@CherylPrior1) reported from Langley, British Columbia@pnwkate @NatalieLanovill @TELUS Shaw never gives me any trouble, great customer service.
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Christian Newman 👨🏻💻 (@XianNewman) reported from Surrey, British Columbia@vchan @TELUS Nothing compares! If you need help resolving any issues let me know and I’ll do my best to help.
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Patrick C. Lalonde (@ProfLalonde) reported from New Westminster, British Columbia@reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@MammaBearAli @TELUSsupport What a ******* lie. They lied to me. I’ve been with Telus for like 21 years and all our service is with them and I need out but they know the alternates are also trash.
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Asim Maple (@asim_maple) reported from Surrey, British Columbia@TELUS @TELUSsupport what's the best contact to call to cancel the new telus tv connection I took couple of days back. Never experienced such worst slowest service ever
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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NoneOfYourBusiness (@RightHereEh) reported@AmazingZoltan I used to think it was Telus customer non-service but since I inherited Rogers non-service through the Shaw takeover, I would have to agree with you. Gonna be a lot of crying in call centres in India today.
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JT (@8jerry8jerry8) reported@TELUS @TELUSsupport Day 2. 8 broken callbacks. My 15yo stranded in Miami due to @Koodo botched port. Billing errors. Wasted store trip on false promise. Jordan M., Management Escalations Team, didn't call back as promised. I need someone with authority to call me tonight. JT
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Chad (@ChadR991) reported@ProvoGal01 @TELUS @TELUSsupport I hang up as soon as I hear an Indian on the phone. Can’t trust Indians. Too many scammers. They are the most dishonest people I’ve ever known.
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Beatsie1 (@Beatsie1) reported@Kapur_AK in Calgary we have Rogers or Telus. we used to have Shaw. we have NO competition now. the costs keep going up. the service is disgusting. before the Libs did this i had Shaw internet/TV & my cell with Rogers. Both were excellent then. now it's a horror story. Champagne.
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Darren (@Darren678187089) reported@ProvoGal01 @TELUS @TELUSsupport I see Telus on an incoming call and just hang up on it.
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OrSh (@oreoshitwagon) reported@ryangerritsen I just canceled Telus internet yesterday (contract over) and I’m so relieved to be free from their overpriced garbage service. I would’ve much preferred the online route had it been available. They offered me same service at half price locked in for 5 years. *******.
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heiba9866 (@heiba986627073) reported@askgrokretard @WestJet Imagine working for them how can I make this airline look good?, u guys complain often and if we don't figure out how to make u feel better WS will say "Telus is treating our customers bad" this is just one of all the issues WS has
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TWG (@TWG2003) reported@ProvoGal01 @TELUS @TELUSsupport As soon as I hear their voice I hang up - I can’t be the only one / they must be losing business
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Zzzzzzzzzzzzzz (@matthewzy) reported@MelissaLMRogers Yep elbows up!...but also Rogers treats it users as a source of revenue only, bad customer service, no innovation, just higher prices. As soon as I can get away from Bell & Telus (same IMO) -- think Starlink for internet and cell phone, I will.
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Razor Scissors (@DoCarryOnThen) reported@JayGenXer but sadly he couldnt even last his trial period of 2 months at TELUS ...the only real world job he has ever had....and you think he can run a country ? ...He will never be PM and he certainly wont be one for long as he will never get a majority.