Telus

Telus Outage in Surrey, British Columbia

Problems detected at Telus

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Surrey come from postal codes V3Z, V3R, V3S, V3T, V3W, V4N, V3V and V4A.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Telus problems in the last 24 hours in Surrey, British Columbia

The following chart shows the number of reports that we have received about Telus over the past 24 hours from users in Surrey and near by areas. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Telus Outage Chart in Surrey, British Columbia 09/26/2021 22:20

September 26: Problems at Telus

Telus is having issues since 04:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 45.60% Internet
  • Phone 30.79% Phone
  • Wi-fi 8.60% Wi-fi
  • TV 6.25% TV
  • E-mail 5.25% E-mail
  • Total Blackout 3.52% Total Blackout

Telus Outage Map Near Surrey, British Columbia

The most recent outage reports and issues originated from Surrey, Burnaby, Vancouver, Port Coquitlam, Langley, Maple Ridge, Delta, New Westminster, Fort Langley and Pitt Meadows.

CanadaSurrey Internet
CanadaBurnaby Internet
CanadaVancouver Wi-fi
CanadaVancouver Wi-fi
CanadaVancouver Internet
CanadaPort Coquitlam Internet

Telus in Surrey, British Columbia Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:
  • dharnid Dharni D (@dharnid) reported from Surrey, British Columbia

    @TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)

  • dianesbaker1 Diane S. Baker (@dianesbaker1) reported from Vancouver, British Columbia

    @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

  • camcavers Cam Cavers (@camcavers) reported from Vancouver, British Columbia

    @wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…

  • cleanrag ****&Span1745 (@cleanrag) reported from Vancouver, British Columbia

    @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

  • jamneria Jana Angela Neria (@jamneria) reported from Vancouver, British Columbia

    @FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.

  • Gusslin Gustavo Lin | 林偉綸 (@Gusslin) reported from Vancouver, British Columbia

    Still having issues with @TELUS wireless

  • Gusslin Gustavo Lin | 林偉綸 (@Gusslin) reported from Vancouver, British Columbia

    Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

  • ntman__ Antman 🐜🐜 (@ntman__) reported from Burnaby, British Columbia

    @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

  • asianhabibti Karla كارلا جبيلي (she/her) (@asianhabibti) reported from Vancouver, British Columbia

    Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

  • QuinnMellCobb Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

  • QuinnMellCobb Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

  • msmit Michael Smit (@msmit) reported from Vancouver, British Columbia

    @telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.

  • JefferySimpson Jeffery Simpson (@JefferySimpson) reported from Surrey, British Columbia

    In the midst of moving @telus decided to cancel my internet installation appointment and now they’re booked up until next month. I organized this like clockwork and I need it for work.

  • SuzieCanuck Sue🇨🇦 😎🍺 (@SuzieCanuck) reported from Vancouver, British Columbia

    @lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?

  • SamGorC SGC Dream a little. Dream a lot. (@SamGorC) reported from Vancouver, British Columbia

    I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

  • BlueCedarAngel #IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British Columbia

    There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.

  • marlap2 Marla Poirier (@marlap2) reported from Surrey, British Columbia

    @TELUS reception? it’s so bad in Newton BC my husband has 5 dropped business calls!!! Losing business! Thanks Telus.

  • naidoo_emmanuel Emmanuel Naidoo (@naidoo_emmanuel) reported from Burnaby, British Columbia

    @Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService

  • SamGorC SGC Dream a little. Dream a lot. (@SamGorC) reported from Vancouver, British Columbia

    I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • troyred Troy Red (@troyred) reported

    @TELUSsupport @TELUS has done nothing to attempt resolution. I have had no response whatsoever. When I follow up, I get the same response “we are escalating “. Not sure where it’s being escalated to, but it must be a junk folder. Switching mobility this week, never spending a dime with @TELUS

  • lfletcher61 lfletcher (@lfletcher61) reported

    @patersonjeff Wouldn’t know, Telus isn’t offering free preview of NHL like SHAW is - sucks to be a Telus subscriber

  • AlbertaGirl34 Lori Bauer🇨🇦🏒🥅🔥 (@AlbertaGirl34) reported

    Why the hell wouldn't @TELUS let customer's know their current TSN Sports package was going obsolete ???? Yet keep charging us 😡😡😡

  • lfletcher61 lfletcher (@lfletcher61) reported

    @Canucks How is it Shaw has free preview going for NHL Centre Ice during pre-season and during 1st week of regular season #telus doesn’t have anything that I can see! Sucks to not be able to see game

  • WanderlustMegan Megan Kennedy (@WanderlustMegan) reported

    @N8tiveJen @TELUSsupport So far yes 😥 Looks like Telus didn't turn on the feed like other cable providers in Canada but on hold with tech support.

  • johnsonkt47 Kevin (@johnsonkt47) reported

    @mchkzn I like your walk updates. do not stop. also like you do no show reference to where you live. You mention Slater, I used to work at Bank and Slater (Telus), still work for Telus but 2 years ago moved to work from home. I will never be back as OCTranso + LRT sucks. Keep walkin

  • JoshuaRey91 Joshua Rey (@JoshuaRey91) reported

    My Telus Optik TV box lost signal so I guess it's telling to stop watching this stupid Seahawks team. Guess it's good for the blood pressure anyway.

  • LaLaNucks LaLaLa (@LaLaNucks) reported

    When I move into my new place after this house is said and done I will never turn to Telus! confusing as hell!! can’t watch anything because we have to pay for it even on top of this cable bill! 😠😳😯

  • vdwmontreal 🏳️‍🌈 Zakenar 🏳️‍🌈 (@vdwmontreal) reported

    @TELUS I have had ABISMAL service from all levels (in store, chat, call center) regarding trying to get a new phone and service with you. Lies and broken promises over and over... 0/10 so far

  • tantiroh Auston's stash (@tantiroh) reported

    @ForCanucksSake Shaw is carrying the game and Telus sucks. #telus