Telus Outage in Surrey, British Columbia

@reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating

Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.

And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.

I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.

God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.

@TELUS @TELUSsupport WHERE ******** ARE YOU??? 8 HOURS WAITING FOR A SCHEDULED APPOINTMENT. BEYOND ******* RIDICULOUS NOW.

.@TELUS advises that service has been restored.

@lizthegrey Oh, super interesting. What did you use? Right now I have a telus box going into a Google wifi mesh + cat6 off the Google wifi (the house is all wired). Would love to be able to skip one hop and have internet go first to the wired network then wifi from there

@maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.

Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

@ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2

@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

@malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus

So @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.

Shout to @TELUS for having the worst ******* internet service in BC for playing @Xbox online. #MovingToShaw

@TELUSsupport Spent over an hour on hold to be unknowingly kicked over to an answering machine? I spend so much$$ with TELUS, why is service so hard to get?

@TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.

@TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?

So @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.

@nbennett_biv @CraveTVHelp @AppleTV I had a lot of issues through Telus too. Directly through Crave is the only thing that consistently worked for me.

@jwsthomson Happened to me. I contacted Telus and was told if I specify network selection as Telus instead of automatic, I’d be ok. And it’s worked so far

@Sh3v Telus used to market ******** outta the world edition...Holy smokes. When that dropped I was rotating phones. Berry, iPhone and Nokia N series

@unstoppableweb Hello I’ve been emailing your company for a week and have been ignored. Both my son and I have purchased domains. My cell phone was hacked and sim swapped as he hacked into Telus’s employee credentials. Can someone pls help me change my prior email address that you have on file?

@Shawhelp our sound has been going in and out intermittently for the past few weeks. We've been having issues ever since we've moved from @TELUS. We've had a technician come in and he suggested we need s new line...

@reporteremma @TELUS @CapitalDailyVic Yup - it’s such a problem -we had to call telus

@calgarycoder @Sportsnet My Telus tv is fine.....big help I know. Do you speakers or a sound bar?

@jwsthomson ‘Welcome to USA’ always comes up when I am at Dallas Rd but have never noticed roaming charges on bill (Telus). I am sure they are very aware of it, just give them a call. Or perhaps, I should double check ...

@Shawhelp copy paste updates on a outage with an eta of “some time” might be time to switch to Telus

Telus has the worst customer service smh

@reporteremma @TELUS @CapitalDailyVic Having worked with a few of the telco’s there should be no problem reversing the charges and setting it up to not happen again. Just need a CSR who knows what’s up. Big companies can’t always have the regional knowledge transferred to all employees.