Telus Outage Report in Surrey, British Columbia
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The latest reports from users having issues in Surrey come from postal codes V3T, V3W, V4A, V3V and V3R.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, Surrey, Langley and Maple Ridge.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Phone | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Total Blackout | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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Shahraz Kassam
(@Shamindiamonds) reported
from
Burnaby, British Columbia
25 hours without internet, tv or home phone! Come on @TELUS you need to improve your repair service. Can’t leave your customers in the dark for so long. Our whole neighborhood is without service since 10:30pm Wednesday night.
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Kelsey Webb
(@KelseyWebbratz) reported
from
Burnaby, British Columbia
Got home at 3am after a long shift only to find that I have no internet and no TV. Luckily @TELUS has 24/7 tech support! Gotta say that their phone operator Christian was the most pleasant voice I've ever heard @TELUSsupport! Too bad my Fibre problems can't be fixed remotely.
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
@timberFox1123 I'm with Telus and having the same issue. I can't even run a speed test with the Telus app cause the internet capability is apparently non-existent.
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Haren
(@HarenNt) reported
from
Vancouver, British Columbia
“Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS
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Nic Amaya
(@Nic_Amaya) reported
from
Maple Ridge, British Columbia
@asisports @TELUSsupport @TELUS Wow incredible! @TELUS should definitely compensate you! At least 1 week per day that you have endured this! That’d be almost 6 months free service... outrageous!
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Jim Gordon
(@jimgordontv) reported
from
Surrey, British Columbia
@TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!
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Scott Stevens
(@scuttlebuttdad) reported
from
Delta, British Columbia
@telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.
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Tee
(@Life_is_2_Long) reported
from
Delta, British Columbia
@stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
Wtf is up with my internet @TELUS
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Caster Sandra
(@caster_sandra) reported
from
Surrey, British Columbia
@JustinTrudeau @TELUS ok got signal
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Peter Mrakic"The Diplomat"Neph-Rep/Pope/4Palestine
(@MrakicCanada) reported
from
White Rock, British Columbia
@steeletalk @TELUS @CKNW if you do not pay a Telus bill they destroy your credit report on exquifax = I hate Telus-fired my sister= **** telus= block me now.
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The Real Thanksgiving was Last Month
(@jsney20) reported
from
Burnaby, British Columbia
Telus is bad. Please follow me for more Canadian Telecom info
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내일은파산커미🇨🇦🛬🐊;
(@yeoncomi) reported
from
Maple Ridge, British Columbia
Telus Animal ads SUCKS
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F3L!C!A S!LVA
(@FreakyFelicia) reported
from
New Westminster, British Columbia
After months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library
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lapd1dl
(@Dennis02976748) reported
from
Maple Ridge, British Columbia
@JanetBrown980 @TELUS @TELUSsupport @CKNW @GlobalBC @BillTieleman @jarmstrongbc @IRPlawyer @jillreports Mine was only down 3 days.
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Stuart Dickson
(@stuball6251) reported
from
New Westminster, British Columbia
@MelissaLMRogers @jstweedie Post a sign ShiftWorker Absolutely No Canvassing or Solicitation Used to work shift work, if some one ignored sign it was sometimes worth it to give them hell (and see who/what they were hawking) Telus and Shaw cable salesmen were the worst.
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ChristopheRichardson
(@RichardsonYVR) reported
from
Vancouver, British Columbia
Crazy ... Nonsensical ... arrived for non-life threatening but ‘E’ medical appointment referral AND @TELUS is DOWN ( again ) ... chaos ... interesting how we take technology for granted ...
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Paul McAfee
(@MrPaulMcAfee) reported
from
Vancouver, British Columbia
When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything
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Tom Pearce
(@tompearc) reported
from
Vancouver, British Columbia
@TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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pinkgirl
(@69babygirl1969) reported
Hey Ontarians. Is anybody else having issues calling or texting who have Telus?
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dumbitch
(@__dumbitch_) reported
@riche_h I’ve heard that Telus is having issues with their towers? Who are you with?!
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Carebags
(@Carebags) reported
@telus install a call back service on tech support - listening to none stop ads creates customer phone rage
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Bernie
(@bdogginit) reported
@VancouverSun @TELUS How much of that is tax dollars?!!! Then Telus owns the fibre and dictates who can access the service. Meanwhile Indigenous communities are left behind having to apply for grants just to get low bandwidth connection. Embarrassing!!!!! Tell the whole story
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Agent Boomer
(@RandyBett) reported
@virginmobilecan the most useless mobile network in Canada!!!!!!!! I cancelled both lines with them. You try to call phones and you receive a message--this number is not in service or this call can't be completed. I tried a Telus and Rogers cell phone--both worked--dont' use them
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Christopher Sheppard
(@Chris_Sheppard) reported
Why am I paying 15% HST @TELUS @TELUSsupport. I live in Saskatchewan, my bill is addressed to me in Saskatchewan, yes I have a NL number but that's also covered in the above link. I've tried to figure it out with telephone support on multiple occasions and they say contact CRA
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Jordan Smith
(@jordansmiths) reported
On hours 2.5 with @TELUSsupport Getting passed around like a hot potato. How do I justify paying for this!? I'm not getting paid like you to be on the phone #fail #telus #poorcustomerservice @TELUS
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JustTrynaKeepUp
(@KeepTryna) reported
@TELUS convinced me to leave Shaw after almost 20 years. Worst mistake ever. You can take your equipment and your $1000 cancellation fee and jam it. While I wait on hold. Again. For a supervisor. Oh also you owe me two days vacation since I have no service
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Marcus Erlandson
(@m__erlandson) reported
@TELUS the contractor you've hired out in #ymm to sell your security systems door to door are rude and pushy. Had I been considering using your services I definitely wouldn't after that experience
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mia (hot spiritual gf arc)
(@fuckitperc3000) reported
kinda sad only stores w outside exits are open at the mall because why ******** would i be going to the telus store.. i want to buy jeans and actually try them on 😐