Telus Outage Report in Surrey, British Columbia
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The latest reports from users having issues in Surrey come from postal codes V3T, V4N, V3V, V3W and V3R.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Maple Ridge, Surrey, Langley, Burnaby, Delta and Port Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Wi-fi | |
| Maple Ridge |
||
| Maple Ridge |
Wi-fi | |
| Maple Ridge |
Internet | |
| Surrey |
Wi-fi | |
| Langley |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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Stephanie Elizabeth
(@StephKall) reported
from
Vancouver, British Columbia
LOL @TELUS sent me a text today said it’s time to upgrade and they can help. I’ve had TELUS for years and the best they over me is $27 a month more for a two year contract 😂😂😂😂 #CustomerExperience #worst
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Janice Abbott
(@jajawoot) reported
from
Vancouver, British Columbia
Hey @TELUS We need 60 phones for a temporary facility for folx who are Recovering from COVID. Refurbished is fine, they just need to be able to contact families and friends for comfort (they will be in isolation), and staff if they need help. 🙏
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Shawn Sviridov
(@galleryss) reported
from
Vancouver, British Columbia
@TELUSsupport can you advise if there are communication issues with Telus Network and other Mobility networks at this time in British Columbia, and potential cause of the issue and restoration
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@dooksofhazard @TELUSsupport I actually love TELUS mobility support. But this thing brands do with forcing you into a circular automated help situation is frustrating when you’re already frustrated.
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Ursula Maxwell-Lewis
(@YouTravel) reported
from
Surrey, British Columbia
@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺
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Tall Paul 'Mr Vancouver'
(@TallPaulsLife) reported
from
Surrey, British Columbia
Well @TELUS once again your service is sub par on so many level
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.
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Natalie Lanoville 🇨🇦 🌱
(@NatalieLanovill) reported
from
Vancouver, British Columbia
@EvaSiu21 @mtnbvan No way am I cancelling my account with @Telus... the other service providers are GARBAGE. But I DO care about the 5G issue and I bet a lot of other customers do too.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@CommonSenseSoc @TELUSsupport @CRTCeng It’s $32 to add 2gb. The TELUS wifi at home is so bad we’ve had to use data with everyone trapped here and now we’ve got 2gb for 20 days.
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Jessy
(@CoachDhillon) reported
from
Vancouver, British Columbia
Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
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섹시한 핫도그와 박근혜와(커미)
(@yeoncomi) reported
from
Maple Ridge, British Columbia
Why ******** 5g plans and cheap phone plans are only ******* available to businesses Rogers bell telus they have better deal for the businesses
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Marcrake
(@Marcrakee) reported
from
Burnaby, British Columbia
@TELUS Roses are red Violets are blue My internet is down Can't work at all
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Thomas Gautreau
(@TomGautreau) reported
from
Vancouver, British Columbia
Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
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ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
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Mike Klassen
(@MikeKlassen) reported
from
Vancouver, British Columbia
So my wife and I were speaking about the fact we turned down multiple requests by @TELUS reps to connect our home with fiber optic “for free” 😒 Their doubling down on Huawei tech this week makes me think we made the right call.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Literally actually can’t believe that @TELUS is doing less than bare minimum right now to support customers in this crisis. Literally every other provider is waiving cell phone data overages and you’re like “we know you can’t travel so we are waiving roaming fees”. Do better.
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Aaron M
(@BBMmeEH) reported
from
Vancouver, British Columbia
When the time is right I will be switching out of @TELUS due to their poor choice of 5g provider this year 😞
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Janice Abbott
(@jajawoot) reported
from
Vancouver, British Columbia
Hey @TELUS We @FreeOfViolence need 65 phones for a facility for folx who are recovering from #COVIDー19. Refurbished is cool, just need to be able to contact family & friends for comfort as will be in isolation, & will make contacting staff easier, if they need help.
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Marcrake
(@Marcrakee) reported
from
Burnaby, British Columbia
@TELUS Roses are red Roses are blue My internet is down Can't work at all
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Andrew Christopher
(@ACmusic_10) reported
from
Surrey, British Columbia
@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Dan
(@Dan65354331) reported
The Telus mail to Gmail change - although it demonstrates a clear lack of understanding of their users - at least had some proper warning. Plus it's a non-destructive change. Simply ending the personal webspace service should have come with more warning.
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Margaux
(@Margaux_moo) reported
Babe is asleep, kitchen clean up done.. Turn on tv to watch oilers game.. Our @TELUS box disconnected from the network. Restart... Oilers game still recorded. You are sooo lucky Telus.
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PJ Fulham
(@peejful) reported
@stilez Damn I pay 90 for the same with Telus lol.
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Jaspreet Khaira
(@JaspreetKhaira5) reported
@Anmol78733033 @TELUS It is frustrating, What a customer service. Switch to some other provider.
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Blackstar Whitestar
(@LionBlackstar) reported
@ShawCanada you sold me a service up to 10x faster than Telus. It’s actually 50% slower. And I’ve been waiting for 25 minutes just on live chat and phone queue is 37 minutes.
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Lethal *****
(@LethaIVixen) reported
@TELUS @TELUSsupport honestly probably transferring our internet to bell tomorrow, the Wi-Fi is bad with no signs of getting better. 8 ******* months of 300+ ping, and spikes of 2000+ called Telus and all I’m told is “oh it’s our bandwidth just reset” leaving Telus wifi tomorrow-
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Middilay
(@Middilay) reported
@MobileSyrup Starlink doesn’t keep asking the taxpayers to develop their network for them. Bell, Telus and Rogers are the worst at looking for government handouts to “expand” broadband for rural users. Why doesn’t the gov just buy each rural home a Starlink set up per household. Way cheaper!
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Fadi Habbab
(@Fadihabbab) reported
@TELUS @TELUSsupport terrible customer service. For several MONTHS still unable to properly install home security system (formerly ADT Canada).
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Sammie ❄️
(@Sammi_Lynnn) reported
on top of having a power outage, my phone keeps having no service @TELUS it takes forever to send one iMessage 😩
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Sunny
(@Sunny_Mangat) reported
@MapleBrownie @TELUS Don't talk to the robot on the end of the line. Find the CEO's email address and tell him how poor the customer experience is. A fish rots from the head down. @entwistled