Telus

Telus Outage Report in Surrey, British Columbia

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The latest reports from users having issues in Surrey come from postal codes V3T, V3S, V3R, V3W, V4A, V3Z and V4N.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Surrey, British Columbia 12/04/2025 20:00

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Surrey, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Delta, Surrey, Burnaby, Maple Ridge, Port Coquitlam, Langley, New Westminster and Pitt Meadows.

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City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Phone
CanadaDelta Phone
CanadaVancouver Internet
CanadaDelta Internet
CanadaSurrey Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

  • PeterMeiszner Peter Meiszner (@PeterMeiszner) reported from Vancouver, British Columbia

    Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

  • bigfid25 Keith Fiddler (@bigfid25) reported from Maple Ridge, British Columbia

    @drex @TELUS Check that all your cords are plugged in properly, I had this issue 2 weeks ago only to find out one Was unplugged

  • Gusslin Gustavo Lin | 林偉綸 (@Gusslin) reported from Vancouver, British Columbia

    Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

  • jamneria Jana Angela Neria (@jamneria) reported from Vancouver, British Columbia

    @FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.

  • camcavers Cam Cavers (@camcavers) reported from Vancouver, British Columbia

    @wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…

  • RitchWorld RitchWorld (@RitchWorld) reported from New Westminster, British Columbia

    Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.

  • PingRD Ross Derewianko (@PingRD) reported from Vancouver, British Columbia

    So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...

  • dianesbaker1 Diane S. Baker (@dianesbaker1) reported from Vancouver, British Columbia

    @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

  • trackwanderer mama bear (@trackwanderer) reported from Vancouver, British Columbia

    So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.

  • cleanrag ****&Span1745 (@cleanrag) reported from Vancouver, British Columbia

    @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

  • dharnid Dharni D (@dharnid) reported from Surrey, British Columbia

    @TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)

  • asianhabibti Karla كارلا جبيلي (she/her) (@asianhabibti) reported from Vancouver, British Columbia

    Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

  • Gusslin Gustavo Lin | 林偉綸 (@Gusslin) reported from Vancouver, British Columbia

    Still having issues with @TELUS wireless

  • LuvKimber Kim (@LuvKimber) reported from Surrey, British Columbia

    So after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???

  • QuinnMellCobb Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

  • ntman__ Antman 🐜🐜 (@ntman__) reported from Burnaby, British Columbia

    @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

  • jimgordontv Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    Hey @TELUS about to make my 3rd call in 3 weeks to @TELUSsupport about Optik/PVR problems! #telus

  • ericapomme Erica Young (@ericapomme) reported from Surrey, British Columbia

    @TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.

  • bigfid25 Keith Fiddler (@bigfid25) reported from Maple Ridge, British Columbia

    @drex @TELUS That sucks dude

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Michael62092569 Michael (@Michael62092569) reported

    @GarrickTheDJ @TELUS @TELUSsupport Keep getting errors not registered on network...and when it does register, dropped calls.

  • hoarthur Arthur Ho (@hoarthur) reported

    @GarrickTheDJ @TELUS @TELUSsupport No service at all in Markham (404/16 area)

  • sjaybird14 Sjrud87 (@sjaybird14) reported

    Anyone else in #windsor have #telus issues. Says I have no connection.

  • taiifabb taii (@taiifabb) reported

    Is anyone else having problems with Telus!?. I literally have no bars or service .. it randomly just disappeared And won’t come back yet

  • partridgedonal2 Donald Partridge (@partridgedonal2) reported

    Hey Telus orillia here with 3 phones no one has Service@Telus@customersupport

  • GarrickTheDJ Garrick The DJ (@GarrickTheDJ) reported from Toronto, Ontario

    @AstridManson @TELUS @TELUSsupport You too Astrid? Sorry to hear. Hoping “TELUS” resolves this problem soon. There are going to be a lot of frustrated customers out there. #TELUSDown

  • canadagunz Andrew Elcich (@canadagunz) reported

    @useyourhead1 @TELUS @TELUSsupport I have signal now but still can’t make a call

  • TheRealBrettzky Brett (@TheRealBrettzky) reported

    Anyone else with Telus and experience no service/signal?

  • chinookag Craig Shand (@chinookag) reported from Mountain View County, Alberta

    @LukeRadau @TELUS I've got a booster too. Weird part is when my hub fails my cell phone still has good functional internet service. Thought they both worked off same cell signal.

  • theIegitboss16 J A L E E L 🇨🇦 (@theIegitboss16) reported

    @TELUSsupport is Telus down in Ontario? I have no service