Telus outages and service status in Surrey, British Columbia
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Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Surrey, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- The most recent signal from this area was received Apr 7, 11:21 PM EDT.
- Internet (58%)
- Wi-fi (13%)
- Phone (10%)
- E-mail (6%)
- Total Blackout (6%)
- TV (6%)
The latest reports from users having issues in Surrey come from postal codes V3T , V4A , V3W , V3V , V4N and V3S .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Langley, Surrey, New Westminster, Burnaby, and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Langley
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Phone | 14 hours ago |
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Surrey
|
Internet | 1 day ago |
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Langley
|
Phone | 2 days ago |
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Langley
|
Internet | 2 days ago |
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Surrey
|
Internet | 3 days ago |
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Surrey
|
Internet | 3 days ago |
Community Discussion
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Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaEvery 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.
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Trevor (@EastvanTrev) reported from Burnaby, British ColumbiaScam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet
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Vic Wozniak (@vicwozniak) reported from Surrey, British Columbia@TELUSsupport Telus internet service has been flaky for several weeks now. Wifi connections dropping frequently where signal is “strong”. Surrey 185 street
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus
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Kim (@LuvKimber) reported from Surrey, British ColumbiaSo after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???
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Erica Young (@ericapomme) reported from Surrey, British Columbia@TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.
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RitchWorld (@RitchWorld) reported from New Westminster, British ColumbiaHad a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaEvery week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.
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Antman 🐜🐜 (@ntman__) reported from Burnaby, British Columbia@TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..
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Dan Machholz (@DanMachholz) reported from Surrey, British Columbia@ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.
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Brad Atchison (@Brad604) reported from New Westminster, British ColumbiaAnyone else having Koodo/Telus issues right now?
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Jeffery Simpson (@JefferySimpson) reported from Surrey, British ColumbiaIn the midst of moving @telus decided to cancel my internet installation appointment and now they’re booked up until next month. I organized this like clockwork and I need it for work.
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Jen Robbins (@jenxrobbins) reported from Surrey, British Columbia@TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available
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Kiefer Abram (@kikithekrakra99) reported from Surrey, British Columbia@BuNdOAVFC @RogersHelps Hey dude... Am switching to telus... Was getting 200-250mbps down on a Saturday night back in February or March ish.... Even better on Sunday nights like 400mbps now this.... Only 50 down... On an medal 200 ft cell tower with rogers/telus etc on it with in 15 ft of direct line1/2
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#IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British ColumbiaThere has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.
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E-Comm 9-1-1 (@EComm911_info) reported from Burnaby, British ColumbiaUPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC
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Dharni D (@dharnid) reported from Surrey, British Columbia@TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)
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Keith Fiddler (@bigfid25) reported from Maple Ridge, British Columbia@drex @TELUS Check that all your cords are plugged in properly, I had this issue 2 weeks ago only to find out one Was unplugged
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Ghastify (@Ghastify_) reported64.180.194.57 mine. idc because wifi is not working. bs @TELUS
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BlakeX (@theblacob) reported@TELUS hey you ******* clowns, why would you even bother including reduced speed data in 2021. I can’t even load a picture on this ****
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Michael Chapman (@MrMdc1964) reported@allsystemsjo @TinyCroc @TELUS My reaction was vulgar. It was honest. Let’s unwrap it. First I’m a PWD. My income does not allow me the privilege of renting my own home. I share a house with others. As I suspect most who rely on income support do. 1/
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Warren Quan (@Wmbbaq) reported@TELUSsupport My landline is not working. How do I contact Telus to report the issue #nosupport?
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Amanda (@Mandoline79) reported@CJW_101 @koodo I think I'll go to Best Buy and see if they can help me. I have spoken to an associate from Telus and Koodo today on the phone. I've called a Koodo store. And messaged with Koodo on here. They have no way of giving me two new phone plans unless I want to pay more in the store.
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Future NC 6th District US Representative (@MikeyMooseNC) reported@rob_bieber @telusmobility Because some models had problems with the APN for Telus and a bug that prevented entering it normally.
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Commissioner Miner (@fanCRTCProfling) reported@newstik @PogoWasRight @MistyMVD Telus, Bell & Rogers, which controls the CRTC, will never allow the CRTC to make it public. It will also make the cops look bad because they do nothing & because there is too much of it. There is so much that the cyber website doesn't even bother to work.
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Yomun20 (@yomun20) reportedWhy did Telus cut out the wifi
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Angela Andrea Irvine (@BTlovedalot) reported@TELUS How do i go about this? I had a bad fall in 2004 and am Partiality disabled. I can no longer walk a long ways or stand in one spot for very long.
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Fabrizio Garcia (@FabzGarcia) reported@rob_bieber @TELUS Shame on you Telus! Good to know where the company stands when it comes to customer care. If a client who’s been this long with the company means nothing, it tells me that it’s time for me to go somewhere else as well.