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Telus

Telus Outage Report in Surrey, British Columbia

Why is my Telus service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Surrey come from postal codes V3T , V4A , V3W , V3V , V4N and V3S .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 49% Internet (49%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map Near Surrey, British Columbia

The most recent Telus outage reports came from the following cities: Langley, Surrey, Burnaby, New Westminster, and Pitt Meadows.

CityProblem TypeReport Time
Langley Internet 9 hours ago
Surrey Phone 4 days ago
Surrey Internet 4 days ago
Surrey Wi-fi 5 days ago
Surrey Internet 7 days ago
Langley Internet 8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Literally actually can’t believe that @TELUS is doing less than bare minimum right now to support customers in this crisis. Literally every other provider is waiving cell phone data overages and you’re like “we know you can’t travel so we are waiving roaming fees”. Do better.

  • bradley
    Bradley Smith (@bradley) reported from Kensington-Cedar Cottage, British Columbia

    @hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.

  • jimgordontv
    Jim Gordon (@jimgordontv) reported from Surrey, British Columbia

    @TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!

  • TallPaulsLife
    Tall Paul 'Mr Vancouver' (@TallPaulsLife) reported from Surrey, British Columbia

    Well @TELUS once again your service is sub par on so many level

  • caster_sandra
    Caster Sandra (@caster_sandra) reported from Surrey, British Columbia

    @JustinTrudeau @TELUS ok got signal

  • yeoncomi
    내일은파산커미🇨🇦🛬🐊; (@yeoncomi) reported from Maple Ridge, British Columbia

    Telus Animal ads SUCKS

  • Marcrakee
    Marcrake (@Marcrakee) reported from Burnaby, British Columbia

    @TELUS Roses are red Roses are blue My internet is down Can't work at all

  • Kennethalush
    Kenneth A Lush (@Kennethalush) reported from Surrey, British Columbia

    @telus sent me my cable bill on Christmas morning. **** you Telus!

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @dooksofhazard @TELUSsupport I actually love TELUS mobility support. But this thing brands do with forcing you into a circular automated help situation is frustrating when you’re already frustrated.

  • acemacg
    Adam MacGillivray (@acemacg) reported from Surrey, British Columbia

    @SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.

  • owljustteach
    Mrs. Stregger (@owljustteach) reported from Langley, British Columbia

    Hey @TELUS and @cibc you made it possible for a hacker to steal our phone number and then use it to etransfer money out of our bank account. Wow. You let us down BIG TIME. #security #stolenidentity #identitytheft

  • Life_is_2_Long
    Tee (@Life_is_2_Long) reported from Delta, British Columbia

    @stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating

  • YouTravel
    Ursula Maxwell-Lewis (@YouTravel) reported from Surrey, British Columbia

    @Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @CommonSenseSoc @TELUSsupport @CRTCeng It’s $32 to add 2gb. The TELUS wifi at home is so bad we’ve had to use data with everyone trapped here and now we’ve got 2gb for 20 days.

  • Marcrakee
    Marcrake (@Marcrakee) reported from Burnaby, British Columbia

    @TELUS Roses are red Violets are blue My internet is down Can't work at all

  • jsney20
    The Real Thanksgiving was Last Month (@jsney20) reported from Burnaby, British Columbia

    Telus is bad. Please follow me for more Canadian Telecom info

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.

  • uniontrevor1975
    Trevor (@uniontrevor1975) reported from New Westminster, British Columbia

    @rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦

  • yeoncomi
    섹시한 핫도그와 박근혜와(커미) (@yeoncomi) reported from Maple Ridge, British Columbia

    Why ******** 5g plans and cheap phone plans are only ******* available to businesses Rogers bell telus they have better deal for the businesses

  • ACmusic_10
    Andrew Christopher (@ACmusic_10) reported from Surrey, British Columbia

    @DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • raydeeoh_
    chelsea (@raydeeoh_) reported

    Hey @Shawhelp are you interested in a new customer? Can you help me with my TV and internet and give me a better rate and service than Telus has given me?

  • H_Slegtenhorst
    Hendrik Slegtenhorst (@H_Slegtenhorst) reported

    @Telus keeps sending emails that my account is blocked because of 5x attempts to access. Ain't me. Maybe it's you. Please fix it & stop wasting my time.

  • eyesolvert
    jean jiovanna (@eyesolvert) reported

    @TELUS wifi is so utterly useless id rather drag my ***** through broken glass in the deepest pits of hell while hitler rims me, than even ATTEMPT to play ANY game online. my deceased grandmother's rotten ****** would serve as a better router than what you ***** have 2 offer.

  • TheOnlyUrber
    Gooben Paul (@TheOnlyUrber) reported

    @TELUSsupport Hi , I am having trouble accessing anything on the My Telus App. It signs me in all but I can’t pay bills or access my info

  • seachellesocial
    Michelle Mlcak (@seachellesocial) reported

    So, so, so beyond upset that @Shawhelp locked me into a contract without my knowledge. No spoken word, no signature, nothing. @TELUS has an incredible #BlackFriday deal and I just wanted to see if Shaw had a lower cost I could take advantage of. Not a happy customer right now.

  • vanc606
    C6 ੧ਓ 🇨🇦🇮🇳 (@vanc606) reported

    Everyone! Please check your @TELUS bills, phone , internet , mobile, everything. These guys can’t get their billing right. I wonder how many people have this service set as autopay and are getting ripped off every month. @TELUSsupport what a joke

  • angie_abdou
    angie abdou (@angie_abdou) reported

    @ehbsea @TELUSsupport I’m getting same email. Twice today I got emails saying that my My Telus account was locked because of more than five attempts to sign in, but I’m not attempting to sign in at all .... (and account is locked - just checked).

  • Bhaaaby_Brown
    Sọrọ Sókè (@Bhaaaby_Brown) reported

    Telus bout to wonder what’s going on cause i have 50gb and every month never go past 10gb. This month I’m almost at 20gb and i used 15gb of those in the past two days 🤧

  • ModoReese
    MichelleF 🇨🇦🏳️‍🌈✌️ (@ModoReese) reported

    @wndxlori Cadvision in 1995. They forced my into a Telus domain in 2002, so technically never changed providers. Before that it was BBSes!

  • hrsco21_rich
    Rich (@hrsco21_rich) reported

    @kpac_15 @TELUS @TELUSsupport A few years back bell did the same thing for just over a 1000 dollars they are all. Garbage