Telus

Telus Outage Report in Surrey, British Columbia

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Surrey come from postal codes V3T, V3W, V3V, V4A, V3R and V4N.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Surrey, British Columbia 02/09/2026 01:50

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map Near Surrey, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Langley, Maple Ridge, Burnaby, Delta and Port Coquitlam.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Phone
CanadaSurrey Wi-fi
CanadaSurrey Internet
CanadaVancouver Wi-fi
CanadaVancouver Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

  • mobius84 Miles (@mobius84) reported from Surrey, British Columbia

    @TELUSsupport @TELUS do you support the Google Pixel 6 on 5G+ (5G 3500 MHz) yet? I can't get a straight answer from tech support.

  • pyeinburnaby Grant Dawson (@pyeinburnaby) reported from Buckingham Heights, British Columbia

    @roguekiwi1 I feel your pain. It is now 3:45pm Saturday. I finally got through at 3pm today after starting at noon. They said the reboot of the system that they suspended in error would take 15minutes it has been 45 minutes and still nothing. 😡😡😡#telussucks #telus #terrible

  • GauravS19496069 Gaurav Sharma (@GauravS19496069) reported from Surrey, British Columbia

    @Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating

  • Vancouverowls Vancouver Owls™️ (@Vancouverowls) reported from Vancouver, British Columbia

    @WhitecapsFC Telus a company known for terrible customer service and whitecaps known for the exact same thing,a match made in heaven

  • DaleCadeau DaleCadeau (@DaleCadeau) reported from Delta, British Columbia

    @richardzussman As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

  • trackwanderer mama bear 🙈🙉🙊 🏳️‍🌈 (@trackwanderer) reported from Vancouver, British Columbia

    @BigNasty6oh4 I have telus for everything. Service is mostly OK. I find them easy to deal with, but I'm also assertive as **** ( without goimg full Karen on them) what keeps me with them though honestly is the massive discount we get through their deal with our building ( 40% discount)

  • _hudsonny miranda hudson (@_hudsonny) reported from Vancouver, British Columbia

    Who is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.

  • warandpeace Andrew Ferguson (@warandpeace) reported from Vancouver, British Columbia

    @MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯

  • asim_maple Asim Maple (@asim_maple) reported from Surrey, British Columbia

    @TELUS @TELUSsupport what's the best contact to call to cancel the new telus tv connection I took couple of days back. Never experienced such worst slowest service ever

  • Ryansisson7 VWbugNuT (@Ryansisson7) reported from Pitt Meadows, British Columbia

    @TELUS The call-back service doesn't even call my phone it goes directly to my voicemail. What can you do about this disservice to your customers who can only wait on hold an hour to speak with a representative?

  • Ryansisson7 VWbugNuT (@Ryansisson7) reported from Surrey, British Columbia

    @TELUS How many times do I have to say NO to your co stant barrage of phone calls about switching my service? YOU ARE HARRASING ME. I'm not giving any info to the call center that for all I know is the same call center full of CRA scammer callers. TAKE NO FOR AN ANSWER!

  • Maria_here HODLouly (@Maria_here) reported from Burnaby, British Columbia

    @theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold

  • thatmelanielynn MelanieSerre (@thatmelanielynn) reported from Vancouver, British Columbia

    @TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Why can’t I access my account @TELUSsupport? Broken links, can’t view/manage my account - this is not how you treat customers @TELUS.

  • CherylPrior1 Cheryl B. 🇨🇦 (@CherylPrior1) reported from Langley, British Columbia

    @pnwkate @NatalieLanovill @TELUS Shaw never gives me any trouble, great customer service.

  • pyeinburnaby Grant Dawson (@pyeinburnaby) reported from Buckingham Heights, British Columbia

    Waiting for #telus support to call me back. No internet. Any guesses on how long this will be? We are at 35minutes already

  • kikithekrakra99 Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia

    @TELUSsupport is there an outage of telus home services in the crescent beach area of #SurreyBC? Dads tv not wrking.. Not near him too

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Epic fail today @TELUSsupport @TELUS. Not only did my appointment for today get bungled but now your agents can’t even schedule a new one. This is horrible customer service. A lesson in how not to handle customers.

  • DaleCadeau DaleCadeau (@DaleCadeau) reported from Delta, British Columbia

    @DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

  • DaleCadeau DaleCadeau (@DaleCadeau) reported from Delta, British Columbia

    @GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • KillarneyHealth Killarney Health (@KillarneyHealth) reported

    @SunLife It’s been 2 MONTHS since direct billing has been down! Called everyday. Wasted hours of our time with no solution. Never encountered this level incompetence and lack of support with any other insurer. Losing clients & business everyday. Should have stayed with Telus!

  • puptotrain mutt (@puptotrain) reported

    @MrMontagoose @Bell @Rogers they do the same with cell phone service...i have reduced to talk/text only minimum plan only because Rogers didnt work where i needed it...hmmm i dont go to that spot anymore and bell mobility sucks at home...hello Telus, lets talk

  • ThePlayersChal ThePlayersChallenge (@ThePlayersChal) reported

    @TELUS I’ve been on hold for over 50 minutes. The customer service is terrible. Can someone please help me?

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @Braden_Newell 1) Telus is lying about the rate they are charging 2) Telus avoided all talk of Quebec like the plague where they are not applying this fee. They know their words wouldn't go down well. 2) The CRTC ignored procedure & ignored all talk of Quebec by ignoring procedure.

  • brianleroux Brian LeRoux (@brianleroux) reported

    @PierB @jon_dewitt_ts Yep! Telus, and Rogers the duopoly of carriers in Canada both have awful SPAs that basically only work if you hard refresh every page. But there's more… I keep a **** list handy. And yes I trace them too because of course I do. No need to framework shame: its very popular.

  • jwyatt26 Jessica W (@jwyatt26) reported

    @TELUS @TELUSsupport it would be nice if your online chat surveys were sent for ALL conversations not just when the agent feels they were able to assist a customer. Kind of skews results for the good doesn’t it?

  • alexwh alexwh (@alexwh) reported

    @TELUSsupport Spent money upgrading home wifi. It's spotty. Requested help. Severa calls and emails later, 8 to 9 this morning changed to 10 & not yet here. Telus is much too big, too inefficient. The company sucks & there's no option. Being FORCED to upgrade home security.

  • potato_mum maybe: CanadianPotato (@potato_mum) reported

    @buoyantbabe @TELUS I'm having the same issue. Haven't been able to access it in almost two weeks. Called in and they said there is an open ticket. Next day they tell me it's resolved. This was 4 days ago. Still doesn't work

  • timelessyogis Heather McFarland (@timelessyogis) reported

    Hey @koodo @TELUS Mind sharing how you’re cool with taking the money from hundreds of customers in Kelowna BC, who have reported connectivity problems INCLUDING with EMERGENCY SERVICES for YEARS? Your CSR agents say you’re fully aware but refuse to spend the money 2 fix it?!!!

  • JekyllnnHide MtPleasant (@JekyllnnHide) reported

    today's service excellence award to TELUS. For using my landline to call me 5 times in 24 hrs prior to service, after multi checks that they use my cell, since, you know, LL not working and all. Well done!