Telus outages and service status in Surrey, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Surrey, including 0 direct reports.
- The most common problems reported in this area mention Internet, Phone, and E-mail.
- The most recent signal from this area was received Jun 3, 6:27 PM EDT.
- Internet (59%)
- Phone (24%)
- E-mail (12%)
- Wi-fi (6%)
The latest reports from users having issues in Surrey come from postal codes V3T , V3S , V3R and V4N .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 8: Problems at Telus
Telus is having issues since 11:20 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, Burnaby, Langley, New Westminster, Maple Ridge, and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
|
Internet | 5 days ago |
|
Surrey
|
6 days ago | |
|
Burnaby
|
Internet | 6 days ago |
|
Burnaby
|
Wi-fi | 7 days ago |
|
Burnaby
|
Phone | 7 days ago |
|
Burnaby
|
Internet | 12 days ago |
Nearby cities with recent reports
3 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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Erica Young (@ericapomme) reported from Surrey, British Columbia@TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.
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amu (@Amu3188) reported from Surrey, British Columbia@TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?
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Brad Atchison (@Brad604) reported from New Westminster, British ColumbiaAnyone else having Koodo/Telus issues right now?
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Mrs. Stregger (@owljustteach) reported from Langley, British ColumbiaHey @TELUS and @cibc you made it possible for a hacker to steal our phone number and then use it to etransfer money out of our bank account. Wow. You let us down BIG TIME. #security #stolenidentity #identitytheft
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Nigel Cole (@Nigel_Cole59) reported from White Rock, British Columbia@TELUS very rude and defensive clerk working at your Semihamoo mall location in Surrey. She is a young Asian on today at 4pm acting like she owns TELUS and she is a prision guard keeping customers out...unbelievable no other shop as paranoid as TELUS
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaGod speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.
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Audrey Lobato (@AudreyLobato) reported from Surrey, British Columbia@TELUS @TELUSsupport after a 14 hr work day, all my husband wants to do is watch a playoff hockey game. Your PikTV is garbage and there is absolutely no customer support available.
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaEvery week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.
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Vic (@vicvirk) reported from Maple Ridge, British Columbia@wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.
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Chris Falskow (@falskow) reported from Delta, British Columbia@TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.
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Kim (@LuvKimber) reported from Surrey, British ColumbiaSo after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???
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Patrick C. Lalonde (@ProfLalonde) reported from New Westminster, British Columbia@reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating
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John_D_Nguyen(one tru Anu RA) (@JNcustoms) reported from Surrey, British Columbia@TELUS your Surrey internet connection provider is compromised, filing a privacy breach lawsuit against you **** 3 times no I’ve raised the issue of my accounts bein hacked 3 times being hung up on 3 times you’ll feel my disapproval of unsecured services provided to public.
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Asim Maple (@asim_maple) reported from Surrey, British Columbia@TELUS @TELUSsupport what's the best contact to call to cancel the new telus tv connection I took couple of days back. Never experienced such worst slowest service ever
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Andrew Christopher (@ACmusic_10) reported from Surrey, British Columbia@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.
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#IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British ColumbiaThere has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.
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Caster Sandra (@caster_sandra) reported from Surrey, British Columbia@JustinTrudeau @TELUS ok got signal
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.
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Sadia Pannun (@sadia_74) reported from Surrey, British Columbiaanyone else feel as though Telus customer Service has gone completely in the toilet!!!! @TELUS
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Telus Issues Reports
Latest outage, problems and issue reports in social media:
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HoggHead (@HoggHead2375) reported@TELUS No. Nobody know nothing. You want to see what I’m talking about You try having a few services. And then You call in for support as a regular customer. And see how well Telus is The whole brand is in shambles. Hard.
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Mat Drouin (@matdrewin) reported@TELUS @Bell Why is the cell reception so bad in MTL? Very often at 1 bar. I get dead spots all the time.
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Social Moi 🇨🇦🏳️🌈🏳️⚧️🐻❄️🍔🤣 (@Social_Moi) reported@jnbella @TELUS Yes, it's exhausting! Everytime my deal ends, I have to call and say I want to cancel, go through a long rigmarole with the agent until they offer me something decent.
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Lorne Teachout (@LorneTeachout) reported@YakkStack Sorry, it finally worked after about 10 minutes. Might just be another Telus glitch in internet service.
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Mark M. (@MarkMYYZ) reported@HMcPhersonNDP The CRTC already gave Bell, Rogers & Telus an oligopoly so they can charge us the highest rates in the world. They give CBC 1.5 billion of our tax dollars for **** no one watches. Now they want to tax streaming services a tax that will get passed on to us? Get Ottawa my pocket!!
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CrudeBoi (@CrudeBoi67420) reported@bilal_akh @rory_mg Loll i do not use them due my jobs requiring constant travel out of city limits. Doesn’t matter tho, it’s still a crap service for working out of cities. Telus has crap coverage also, reason why freedom coverage suffers. Yes it may be cheap but quality is quite low. Quality over quantity imo Rogers/Bell/Fido are superior services in Canada.
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wellie (@fweldon03) reported@MelissaLMRogers @TELUSsupport Try freedom mobile Telus is the worst possible choice for anything
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baddaDan (@dsquareddan) reported@wongkarwasian $42 Telus exclusive partner program 100gb unlimited Can-USA-Mexico Before I figured out how to weasel my way into this, I was a sad sack of **** paying $100/month routinely going over my data usage.
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Meggster 🇨🇦 (@BcMeggster) reported@VanCityVice You think our Hydro bills will be going down once Telus sucks the life out of it for an A.I. data center? They announced stupidity. We don't nee China's system at all.
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Unacceptable Cherie B (@CherieBeneteau) reportedBut yet the phone service providers Bell rogers telus etc are silent We are paying close attention to who's silent that shouldn't be