Telus Outage Report in Surrey, British Columbia

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Surrey, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, Langley, Burnaby, New Westminster, and Pitt Meadows.

City	Problem Type	Report Time
Surrey	Phone	2 days ago
Surrey	Internet	2 days ago
Surrey	Wi-fi	3 days ago
Surrey	Internet	5 days ago
Langley	Internet	6 days ago
Langley	Internet	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  Christian Newman 👨🏻‍💻 (@XianNewman) reported 39 seconds ago from Surrey, British Columbia

  @vchan @TELUS Nothing compares! If you need help resolving any issues let me know and I’ll do my best to help.

• 
  Trevor (@uniontrevor1975) reported 4 minutes ago from New Westminster, British Columbia

  @rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦

• 
  섹시한 핫도그와 박근혜와(커미) (@yeoncomi) reported 8 minutes ago from Maple Ridge, British Columbia

  Why ******** 5g plans and cheap phone plans are only ******* available to businesses Rogers bell telus they have better deal for the businesses

• 
  Christian Newman 👨🏻‍💻 (@XianNewman) reported 9 minutes ago from Surrey, British Columbia

  @vchan @TELUS Let me know if they’re unable to resolve your issue and I’d be happy to help.

• 
  Amanda S W♡ (@AmandaSW87) reported 9 minutes ago from Delta, British Columbia

  @AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.

• 
  Ursula Maxwell-Lewis (@YouTravel) reported 11 minutes ago from Surrey, British Columbia

  @Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺

• 
  BdblE (@MsYouDoYou) reported 11 minutes ago from Burnaby, British Columbia

  @CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.

• 
  Andrew Christopher (@ACmusic_10) reported 14 minutes ago from Surrey, British Columbia

  @DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

• 
  Marcrake (@Marcrakee) reported 18 minutes ago from Burnaby, British Columbia

  @TELUS Roses are red Violets are blue My internet is down Can't work at all

• 
  Mrs. Stregger (@owljustteach) reported 19 minutes ago from Langley, British Columbia

  Hey @TELUS and @cibc you made it possible for a hacker to steal our phone number and then use it to etransfer money out of our bank account. Wow. You let us down BIG TIME. #security #stolenidentity #identitytheft

• 
  BdblE (@MsYouDoYou) reported 26 minutes ago from Burnaby, British Columbia

  @dooksofhazard @TELUSsupport I actually love TELUS mobility support. But this thing brands do with forcing you into a circular automated help situation is frustrating when you’re already frustrated.

• 
  Tall Paul 'Mr Vancouver' (@TallPaulsLife) reported 27 minutes ago from Surrey, British Columbia

  Well @TELUS once again your service is sub par on so many level

• 
  Marcrake (@Marcrakee) reported 28 minutes ago from Burnaby, British Columbia

  @TELUS Roses are red Roses are blue My internet is down Can't work at all

• 
  Nigel Cole (@Nigel_Cole59) reported 29 minutes ago from White Rock, British Columbia

  @TELUS have tried twice to buy accessories at your Semihamoo mall in Surrey location. The rude/useless asian girl at the door does everything to discourage business, wants a full explanation of why you wish to enter. What nonsense. Finished with TELUS.

• 
  Nigel Cole (@Nigel_Cole59) reported 30 minutes ago from White Rock, British Columbia

  @TELUS very rude and defensive clerk working at your Semihamoo mall location in Surrey. She is a young Asian on today at 4pm acting like she owns TELUS and she is a prision guard keeping customers out...unbelievable no other shop as paranoid as TELUS

• 
  Bradley Smith (@bradley) reported 31 minutes ago from Kensington-Cedar Cottage, British Columbia

  @hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.

• 
  BdblE (@MsYouDoYou) reported 34 minutes ago from Burnaby, British Columbia

  Literally actually can’t believe that @TELUS is doing less than bare minimum right now to support customers in this crisis. Literally every other provider is waiving cell phone data overages and you’re like “we know you can’t travel so we are waiving roaming fees”. Do better.

• 
  Dr. Pete Poovanna (@poovannact) reported 39 minutes ago from New Westminster, British Columbia

  @TELUSsupport I have a TELUS home account, why do I need to provide another verification for mobile services. I am not comfortable to provide SIN via phone.. This service person called from India.

• 
  Troy Weatherly (@troysweather) reported 40 minutes ago from Delta, British Columbia

  @TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.

• 
  BdblE (@MsYouDoYou) reported 56 minutes ago from Burnaby, British Columbia

  @CommonSenseSoc @TELUSsupport @CRTCeng It’s $32 to add 2gb. The TELUS wifi at home is so bad we’ve had to use data with everyone trapped here and now we’ve got 2gb for 20 days.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brent Jay (@BrentJay7) reported 54 seconds ago

  @GlobalCalgary I promised myself that I would never use Telus again. I have Shaw and Freedom. What do I do now? Bell? And? Who else? Canada is the land of monopolies.

• 
  Spencer (@spencerb14) reported 1 minute ago

  @ryantouchet @TELUS Idk man Bell is pretty garbage.

• 
  Baked Goods (@BakedGoodsYYC) reported 3 minutes ago

  @dzonershow @BrettCl52830843 @parismarx I worked for Telus for 8 years. Please let me disabuse you of the notion that the CRTC are the ones dictating terms. It's almost never the case. The big 4 have been calling the shots for decades.

• 
  James Wooten (@rantonstupidity) reported 8 minutes ago

  @business Shaw never recovered from its early failure to invest in wireless, letting Telus, Bell and Rogers dominate the wireless market. Freedom Mobile was a case of too little, too late.

• 
  H0uman (@cloutiness) reported 8 minutes ago

  @BNNBloomberg This is truly bad news for Canadians! This is a cable monopoly right there. There are only 2 Internet providers in Vancouver now: evil (Rogers) and eviler (Telus)

• 
  D McMillan🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍🌈 (@tduncanmcmillan) reported 8 minutes ago

  Wonder if I have to keep contract with Shaw with the Rogers buyout. Never agreed to sign on with Rogers, and tbh, my new home internet service has been inconsistent at best. Telus fibre now in my community. Wonder if this will present an out in my contract?

• 
  Eric Edlund (@EdlundEric) reported 9 minutes ago

  If you look at the numbers Canada wide, the acquisition of Shaw Communications would increase Rogers customer base by about 18%. It would put them about 2M customers above Telus and Bell.

• 
  DeNo PeLLe (@hailawho) reported 10 minutes ago

  @kohakukuma_ That’s mobile. Telus home Internet service is outrageous also.

• 
  Enough already!! (@stopthecrapplz) reported 12 minutes ago

  @joe381 @SaveCalgary The problem with Demong is he sits and doesn't inform his constituents on information until it's an election year. The telus scandal in his ward is a prime example!

• 
  Beth Allan (@adolwyn) reported 13 minutes ago

  @justinhobson85 @Wx_Ninja I haven’t had issues with them since they let me manually choose who’s towers I used. Once I was able to use Telus towers in Alberta (especially rural Alberta), my issue with their wireless service went away.