Telus outages and service status in Surrey, British Columbia
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Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Surrey, including 0 direct reports.
- The most common problems reported in this area mention Internet, Phone, and Total Blackout.
- The most recent signal from this area was received Apr 30, 3:35 PM EDT.
- Internet (63%)
- Phone (25%)
- Total Blackout (6%)
- Wi-fi (6%)
The latest reports from users having issues in Surrey come from postal codes V3T , V3S and V3W .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Burnaby, Langley, Surrey, New Westminster, and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Burnaby
|
Phone | 3 days ago |
|
Burnaby
|
Total Blackout | 3 days ago |
|
Langley
|
Internet | 4 days ago |
|
Surrey
|
Internet | 10 days ago |
|
Surrey
|
Internet | 11 days ago |
|
Surrey
|
Internet | 12 days ago |
Nearby cities with recent reports
Community Discussion
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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.
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mike blackmon (@MikeyBlackmon) reported from Burnaby, British ColumbiaWow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
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Rob Bahd (@robbahd) reported from Delta, British Columbia@RobShaw_BC @VaughnPalmer @TELUS So these call center agents are Telus employees? Adding agents to answer over a million calls is not going to solve the problem. A supplementary online system would have helped.
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VWbugNuT (@Ryansisson7) reported from Surrey, British Columbia@TELUS How many times do I have to say NO to your co stant barrage of phone calls about switching my service? YOU ARE HARRASING ME. I'm not giving any info to the call center that for all I know is the same call center full of CRA scammer callers. TAKE NO FOR AN ANSWER!
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Grant Dawson (@pyeinburnaby) reported from Buckingham Heights, British ColumbiaWaiting for #telus support to call me back. No internet. Any guesses on how long this will be? We are at 35minutes already
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Scott Stevens (@scuttlebuttdad) reported from Delta, British Columbia@telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@toddnickel @TELUS @TELUSsupport Lemme know where you go because if it’s Shaw you’ll have the same issues so then what? I find it so odd that Telus’ solution is for you to find an independent 3rd party they can’t recommend to come in and fix their crap work that you’ll pay for.
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Anshu Arora (@yourbcagent) reported from Surrey, British Columbia@TELUS how come #CustomerService is sooooo horrible
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.
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Asim Maple (@asim_maple) reported from Surrey, British Columbia@TELUS @TELUSsupport what's the best contact to call to cancel the new telus tv connection I took couple of days back. Never experienced such worst slowest service ever
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaAnd yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.
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Sadia Pannun (@sadia_74) reported from Surrey, British Columbiaanyone else feel as though Telus customer Service has gone completely in the toilet!!!! @TELUS
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HODLouly (@Maria_here) reported from Burnaby, British Columbia@theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold
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Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia@TELUSsupport is there an outage of telus home services in the crescent beach area of #SurreyBC? Dads tv not wrking.. Not near him too
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Matt Colangelo (@mattcolangelo) reported from Burnaby, British Columbia@telus our internet speed has been operating like it’s 1998. You have put us 23 years into the past. We have called your disgraceful support 4 times and have waited on hold for close to 5 hours only to receive support from humans with no solution. When are you going to fix it?
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Curtis Wiebe (@DivisionW) reported from Surrey, British Columbia@TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?
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Amanda S W♡ (@AmandaSW87) reported from Delta, British Columbia@AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.
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Bernadette Keenan (@BernadetteNTF) reported from Surrey, British Columbia@malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart Taylor (@LuckyStuey) reported@Steved24661 I'm already a shareholder via my Telus retirement investments - that's good money down the drain right there and people think Telus won't be able to keep up its dividend payments because of bad business decisions!
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Mike (@MrDynamic101) reported@ProvoGal01 @TELUS @TELUSsupport I called for support the other day, I couldn’t understand the agent, his accent was so bad and he could barely speak English I asked for another agent and he became rude and abusive, at least the Philippine agents could speak English Terrible customs r service
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West Van Girl (@WVanGirl) reported@vesperdigital TELUS health is terrible. Ask doctors who are having to individually correct patients records once they get sucked into Telus health.
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aya ❦ (@offleebits) reportedWHY IS TELUS SO ******* SLOW TODAY
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Christopher Wilson (@chrisw_ottawa) reported@Harryslaststand @marlene4719 Nope. Not any more than other public assets like Air Canada, CNR, Petro Canada, Telus, BC Rail, Hwy 407 in ON, the Canadian Wheat Board, etc. etc. The public gets higher prices & poorer service. But a handful get very wealthy.
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Edward K. Watson (@Eddie1968K) reportedYeah, @TELUS just about every day I get calls from someone with a heavy Indian accent claiming to be Kirk, or George, or Frank bugging me to buy your products. All it does it make me HATE you and never buy from you.
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Chicoresh (@Chicoresh1) reported@ProvoGal01 @TELUS @TELUSsupport The minute I get calls from anyone that cannot properly speak English I hang up i dont even let them get beyond a full sentence
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DDK (@Yd__Te) reported@ProvoGal01 @TELUS @TELUSsupport Or sometimes the call center is so noisy or their mic doesn’t noise filter, you can hear the whole room of broken English yapping at once.
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Big Data (@BigData16) reported@ProvoGal01 @TELUS @TELUSsupport Because it costs a fraction and every company on earth does it. There ain’t a damn thing you can do about it. Like it or not that’s the reality.
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Yojenkz (@JYojenkz) reported@FreedomMobile please don’t follow in Bell/Rogers/Telus footsteps. Keep AI out of my service.