Telus outages and service status in Surrey, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 1 outage signal in the last 24 hours around Surrey, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- The most recent signal from this area was received Apr 7, 11:21 PM EDT.
- Internet (59%)
- Wi-fi (13%)
- Phone (9%)
- E-mail (6%)
- Total Blackout (6%)
- TV (6%)
The latest reports from users having issues in Surrey come from postal codes V3T , V4A , V3W , V3V , V4N and V3S .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Telus
Telus is having issues since 11:20 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, Langley, New Westminster, Burnaby, and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
|
Internet | 16 hours ago |
|
Langley
|
Phone | 16 hours ago |
|
Langley
|
Internet | 1 day ago |
|
Surrey
|
Internet | 2 days ago |
|
Surrey
|
Internet | 2 days ago |
|
New Westminster
|
Phone | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
-
F3L!C!A S!LVA (@FreakyFelicia) reported from New Westminster, British ColumbiaAfter months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library
-
Margieville (@Margieville) reported from Burnaby, British ColumbiaI'm in the 2nd day, heading into the 3rd with no email service which means all the documents I need & memories which are being shared with me for this weekend's race aren't accessible. You're one of the largest telecom companies @TELUS get your crap together and fix this!
-
HeliConnect (@iheliconnet) reported from Delta, British Columbia@TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!
-
Scott Stevens (@scuttlebuttdad) reported from Delta, British Columbia@telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.
-
Margieville (@Margieville) reported from Burnaby, British ColumbiaOver the past couple of days I've experienced the best & worst of customer service & support. @lululemon has killed it yet again with their planning for @SeaWheeze - great customer support. My experiece with my @telus webmail & @TELUSsupport has been quite the opposite.
-
Johnson (@Schmidt_show) reported from Maple Ridge, British Columbia@Shawhelp My wifi is off sending this tweet because it is slow. I’m asking telus how there optik cable install is going because all we can get for tv and Internet is Shaw. We’ve had nothing but troubles w/ wifi, cable and billing.
-
Taylor (@seeking_Taylor) reported from Delta, British ColumbiaAnd now I need to deal with Telus mobility. Frustrating really because I’ve been a loyal mobility and home TV customer for over 15 years and it all seems like a massive rip off.
-
Shahraz Kassam (@Shamindiamonds) reported from Burnaby, British Columbia25 hours without internet, tv or home phone! Come on @TELUS you need to improve your repair service. Can’t leave your customers in the dark for so long. Our whole neighborhood is without service since 10:30pm Wednesday night.
-
lapd1dl (@Dennis02976748) reported from Maple Ridge, British Columbia@JanetBrown980 @TELUS @TELUSsupport @CKNW @GlobalBC @BillTieleman @jarmstrongbc @IRPlawyer @jillreports Mine was only down 3 days.
-
Kalpna (@KalpnaSolanki1) reported from Burnaby, British ColumbiaTsk Tsk @TELUS cancelling my old internet service in anticipation of fibre optic being connected WITHOUT verification that the work had actually been completed. Now I have no internet connection at all @TELUSsupport #FAIL
-
Peter Mrakic"The Diplomat"Neph-Rep/Pope/4Palestine (@MrakicCanada) reported from White Rock, British Columbia@steeletalk @TELUS @CKNW if you do not pay a Telus bill they destroy your credit report on exquifax = I hate Telus-fired my sister= **** telus= block me now.
-
Nic Amaya (@Nic_Amaya) reported from Maple Ridge, British Columbia@asisports @TELUSsupport @TELUS Wow incredible! @TELUS should definitely compensate you! At least 1 week per day that you have endured this! That’d be almost 6 months free service... outrageous!
-
Kelsey Webb (@KelseyWebbratz) reported from Burnaby, British ColumbiaGot home at 3am after a long shift only to find that I have no internet and no TV. Luckily @TELUS has 24/7 tech support! Gotta say that their phone operator Christian was the most pleasant voice I've ever heard @TELUSsupport! Too bad my Fibre problems can't be fixed remotely.
-
Stuart Dickson (@stuball6251) reported from New Westminster, British Columbia@MelissaLMRogers @jstweedie Post a sign ShiftWorker Absolutely No Canvassing or Solicitation Used to work shift work, if some one ignored sign it was sometimes worth it to give them hell (and see who/what they were hawking) Telus and Shaw cable salesmen were the worst.
-
James Cobalt (@James_Cobalt) reported from Surrey, British Columbia@TheSamanthaMack @TELUS @JoshRimer @evilyn_13 @MistressTdotnet @AnnaLeeVRX When I had similar issues with Rogers, on a wired LAN they sent a tech to test signal and such. He replaced a splitter (for the visual cable), plugged me into it, and the issue was resolved.
-
Darren Watts (@DarrenWatts82) reported from Surrey, British Columbia@TELUS hi, wondering if someone from customer services can pm me. Interested in adding internet with my optik tv. Internet is currently with Shaw.
-
Kalpna (@KalpnaSolanki1) reported from Burnaby, British Columbia@TELUSsupport Fibre is available in our area and line is in place. Tech just did not know how to do the connection! Yet, @telus discontinued the old service!
-
Brad Thiessen (@Zharphyn) reported from Maple Ridge, British Columbia@TELUS @TELUSsupport @TELUSBusiness I just had the most unpleasant CSR experiences of my life, dealing with your CSRs. The names they gave me were ‘Joe’ and ‘Lovly’. Extremely rude and unhelpful. I even asked for a supervisor, and was refused.
-
Ron Sine (@RSine57) reported from Burnaby, British Columbia@TELUSsupport still 36 and still counting hours with no email. No answers as to why either. Poor job for everyone associated with #TELUS Do Better
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Michael Bolton (@michaelbolton) reportedPhone scammers using phone numbers in my local block (which means they're probably using mine too). @TELUS *profit* last year: $348 million. Wait time for a customer service agent is ONE HOUR. "We sell phone services, but we don't believe in using phones ourselves."
-
Jamie Butt (@jamiebutt) reported@TELUSsupport disney+ is not working on Telus, please fix. I get a message I get a message I am traveling in a different region and the service is not available. Tried on vpn and it works fine.
-
Seeannesee 🇨🇦 (@seeannesee) reportedHorrible time with @Telus cleansing my palate with the Go-go’s
-
James Dueck (@JamesDueck) reported@TELUSsupport Someone from the tech team called to solve my problem, said they would look into it and call me back, but then they didn’t call back. Why does Telus try so hard to get rid of customers?
-
Cory Knox (He/Him) (@CoryKnox) reportedCaller id is fundamentally broken. And no carrier seems to care. When I maintained a phone system with 250+ direct dial numbers, @TELUS allowed us to present any of those numbers for caller id, but we couldn't use our toll free numbers because they weren't on the PRI.
-
colleen broeffle (@colleenbroeffle) reportedTrudeau keeps saying "I got your back" He hasn't got mine. Never has. Does he "got your back"? My mortgage is until ln 75, groceries for 2, no meat or Fancy food, one week- $306.00, my hydro for a modest home, 2 older people, $360. Telus, almost $400. Got my back? Not at all
-
Mαrc E.C. (@ProtoMarcus) reported@Koodo - Any outage or anything? No info from Telus nor Koodo - cannot send/receive text messages nor make calls - and all that still after lots of troubleshooting (reboot, re-sim, perfect conditions and antenna, etc etc) Can't schedule callback, can't make/receive calls!
-
bread lord (@TTVBRUHMOMENT) reported@TELUS @shaymitch Fix your smart hub speeds please I'm tired of 0.05mpbs up and 0 down 😪
-
David Reay (@DReay) reported@marionetta @MondeeRedman @TELUS Do they realize how many of the world's problems you could have fixed if you had spent the time on twitter. Yeesh.
-
David Reay (@DReay) reported@marionetta @MondeeRedman @TELUS Keep track of the time. At the end of the resolution of your issue bring it up. Put a dollar value on your inconvenience and ask them to fix it.