Telus Outage Report in Surrey, British Columbia

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Surrey, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, Langley, Burnaby, New Westminster, and Pitt Meadows.

City	Problem Type	Report Time
Surrey	Phone	2 days ago
Surrey	Internet	2 days ago
Surrey	Wi-fi	3 days ago
Surrey	Internet	5 days ago
Langley	Internet	6 days ago
Langley	Internet	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  BdblE (@MsYouDoYou) reported 48 seconds ago from Burnaby, British Columbia

  @carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.

• 
  amu (@Amu3188) reported 2 minutes ago from Surrey, British Columbia

  @TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?

• 
  Audrey Lobato (@AudreyLobato) reported 5 minutes ago from Surrey, British Columbia

  @TELUS @TELUSsupport after a 14 hr work day, all my husband wants to do is watch a playoff hockey game. Your PikTV is garbage and there is absolutely no customer support available.

• 
  Audrey Lobato (@AudreyLobato) reported 5 minutes ago from Surrey, British Columbia

  @TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.

• 
  BdblE (@MsYouDoYou) reported 7 minutes ago from Burnaby, British Columbia

  @2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.

• 
  Chris Falskow (@falskow) reported 8 minutes ago from Delta, British Columbia

  @TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.

• 
  trevor (@vancitytrevor) reported 8 minutes ago from New Westminster, British Columbia

  @TELUSsupport Lol u reply 24hrs later wow. Thats horrible @TELUS

• 
  BdblE (@MsYouDoYou) reported 10 minutes ago from Burnaby, British Columbia

  @BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?”

• 
  Captain Tom E. Foote (@captainfoote) reported 13 minutes ago from Surrey, British Columbia

  For 8 business days - I have had the worst customer experience with @TELUS and @TELUSsupport - Anyone win yet?

• 
  BdblE (@MsYouDoYou) reported 18 minutes ago from Burnaby, British Columbia

  So @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.

• 
  Oladada (@whourDaDa) reported 23 minutes ago from Burnaby, British Columbia

  One of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service.

• 
  BdblE (@MsYouDoYou) reported 25 minutes ago from Burnaby, British Columbia

  @AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.

• 
  BdblE (@MsYouDoYou) reported 30 minutes ago from Burnaby, British Columbia

  @toddnickel @TELUS @TELUSsupport Lemme know where you go because if it’s Shaw you’ll have the same issues so then what? I find it so odd that Telus’ solution is for you to find an independent 3rd party they can’t recommend to come in and fix their crap work that you’ll pay for.

• 
  Candi Marie (@CandiVanCity24) reported 33 minutes ago from Surrey, British Columbia

  @LuckyMobileCan I have been using your service for almost 3 years with no problems until now. Not impressed #luckymobile , you can bet I’ll be going back to a @TELUS plan now 💯! Who else has had issues with #luckymobile . #TELUS treats their customers much better!

• 
  Vic (@vicvirk) reported 36 minutes ago from Maple Ridge, British Columbia

  @wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.

• 
  amu (@Amu3188) reported 44 minutes ago from Surrey, British Columbia

  @TELUSsupport I recently switched to Telus and having some issues with my account. Could you guys, please help?

• 
  BdblE (@MsYouDoYou) reported 47 minutes ago from Burnaby, British Columbia

  @MammaBearAli @TELUSsupport What a ******* lie. They lied to me. I’ve been with Telus for like 21 years and all our service is with them and I need out but they know the alternates are also trash.

• 
  #IndianStatus531 (@BlueCedarAngel) reported 53 minutes ago from Burnaby, British Columbia

  @RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚

• 
  Curtis Wiebe (@DivisionW) reported 53 minutes ago from Surrey, British Columbia

  @TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?

• 
  BdblE (@MsYouDoYou) reported 55 minutes ago from Burnaby, British Columbia

  I just wanted a phone. A simple ******* phone that could be used to make calls. In 3 days we’ve racked up an extra $20 because she took her phone outside I guess. WHAT ******** TELUS. That’s not what the woman sold me.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steven D Rowe (@stevendrowe) reported 4 minutes ago

  Probably won’t get much work done today, when #telus @TELUS @TELUSsupport internet fibre is so slow I can’t even do a speed test.

• 
  vasanth (@ask_me_97) reported 5 minutes ago

  @TorontoPearson okie what about network service providers booth like rogers, telus, bell stores inside the airport??

• 
  Tinman (@1HabRising) reported 6 minutes ago

  @ScottTh66153768 @EllersDad @craig_7T2 It is ****** If you're paying, the blackout should be lifted. That's on Telus to follow through and get answers. They say they have no control? Then who in ******** is in command cause this is totally wrong.

• 
  Jesse T (@jessebrahh) reported 8 minutes ago

  @iancmclaren I can’t wait for a company to start a strictly sport streaming service like Netflix so we can drop Shaw Rogers Telus and all the rest of them

• 
  Shannon M. (@73_Freckles) reported 12 minutes ago

  Help me switch phone plans. The @TELUS “Employee Plan” that I got set up with when I arrived in Ottawa is now $110 A MONTH. No idea how that is supposed to be an awesome corporate deal. And they text me INCESSANTLY now when the bill is due. I’m beyond fed up. #highwayrobbery

• 
  Craig Shand (@chinookag) reported 14 minutes ago from Mountain View County, Alberta

  @LukeRadau @TELUS I've got a booster too. Weird part is when my hub fails my cell phone still has good functional internet service. Thought they both worked off same cell signal.

• 
  Tinman (@1HabRising) reported 16 minutes ago

  @craig_7T2 I agree Argued with them cause THEY told me I would get EVERY game. She said Telus has no control over that? Like .... WTF Then why am I paying Telus.

• 
  Shannon Castonguay (@scastonguay74) reported 16 minutes ago

  @TELUSsupport No telus network in Hamilton!

• 
  DanielleJN (@DanielleJN4) reported 19 minutes ago

  @TELUS why am I paying tax on free equipment?? Thats a new charge to my bill. Really? you want to give up my 7 years of business because now you are calling free equipment rentals taxable? since when? That was never divulged to me. I want a credit or am reporting it to @CRTCeng

• 
  Andrew (@Andrew99667702) reported 22 minutes ago

  @erinermoran @TELUSsupport Way late to this, but we’re still having issues with Telus down here in Windsor Ontario