Telus

Telus Outage Report in Surrey, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Surrey come from postal codes V3T, V3S, V3R, V3W, V3Z and V4N.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Surrey, British Columbia 11/24/2025 04:10

November 24: Problems at Telus

Telus is having issues since 01:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Surrey, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Burnaby, Port Coquitlam, Langley, New Westminster, Maple Ridge and Pitt Meadows.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaSurrey Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaSurrey Internet
CanadaSurrey Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @TransLink The problem here is that Shaw, at best, is free for 1/2 hour if you’re not one of their customers. Telus (what’s in Metro Vancouver taxis) would’ve been better. That’s actually free.

  • fjgomezl Francisco Gomez (@fjgomezl) reported from Vancouver, British Columbia

    TELUSsupport @TELUS Pik tv not working at the worst possible time @oscars2019

  • KimABowie Kimberley Bowie (@KimABowie) reported from Vancouver, British Columbia

    @Ian_A_MacDonald @jodyvance @TELUS I’m so sorry. Telus is brutal and overcharges me every month. And customer service is abysmal.

  • Westjet007 Jennifer West (@Westjet007) reported from Vancouver, British Columbia

    I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

  • jodyvance Jody Vance (@jodyvance) reported from Vancouver, British Columbia

    @rxstephanie @Yankoster @TELUSsupport @TELUS I will give them a chance to fix what's happened. Having my bill jump by $20 a month, without reason, is sketchy.

  • MsAlexi Alexi (@MsAlexi) reported from Vancouver, British Columbia

    @TELUSsupport @TELUS When you’ve been using PureFibre internet for over 4 years and to find out that the new home you’re moving into does not have PureFibre even though the website and TELUS support confirmed that we have it, is a shitty to find out on your moving day 👎 1/2

  • ckmng8 Camy Ng (@ckmng8) reported from Vancouver, British Columbia

    Breaking down language barriers! I want to subtitle everything! @DustinJez @FCLEdu #transform2030 #microsofteducation #microsofteduca #telus #microsoftvan #wemovement #vancouver #BCEd #learning #SD43 #professionaldevelopment #****

  • Schmidt_show Johnson (@Schmidt_show) reported from Maple Ridge, British Columbia

    @Shawhelp My wifi is off sending this tweet because it is slow. I’m asking telus how there optik cable install is going because all we can get for tv and Internet is Shaw. We’ve had nothing but troubles w/ wifi, cable and billing.

  • iheliconnet HeliConnect (@iheliconnet) reported from Delta, British Columbia

    @TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!

  • KalpnaSolanki1 Kalpna (@KalpnaSolanki1) reported from Burnaby, British Columbia

    Tsk Tsk @TELUS cancelling my old internet service in anticipation of fibre optic being connected WITHOUT verification that the work had actually been completed. Now I have no internet connection at all @TELUSsupport #FAIL

  • hawes Stefan Hawes (@hawes) reported from Vancouver, British Columbia

    Discovering a problem with the modern world. When your Internet goes down and you have to wait a couple of days for someone to come by to fix it, you’re also without TV, movies, and music. Might just have to read in silence. @TELUS

  • Zharphyn Brad Thiessen (@Zharphyn) reported from Maple Ridge, British Columbia

    @TELUS @TELUSsupport @TELUSBusiness I just had the most unpleasant CSR experiences of my life, dealing with your CSRs. The names they gave me were ‘Joe’ and ‘Lovly’. Extremely rude and unhelpful. I even asked for a supervisor, and was refused.

  • MeowjinBoo River B^#!$ Meowjin (@MeowjinBoo) reported from Vancouver, British Columbia

    @smashforwarddoc @TELUS @STORYHIVE Oh damn the project won. Grats!

  • spawnsteryvr Steven 🇨🇦 (@spawnsteryvr) reported from Vancouver, British Columbia

    @TELUSsupport This is very odd. Some email is coming through but I know not all. Sent a test message from Gmail to TELUS, which was slow in receiving but I did get. Also just received one from something I subscribe to but still a minimum of 2 emails outstanding.

  • KalpnaSolanki1 Kalpna (@KalpnaSolanki1) reported from Burnaby, British Columbia

    @TELUSsupport Fibre is available in our area and line is in place. Tech just did not know how to do the connection! Yet, @telus discontinued the old service!

  • MarkBreslaw Mark Breslaw (@MarkBreslaw) reported from Vancouver, British Columbia

    @TELUSsupport I did call the sales team and was hung up on so I do t want to call in again. I would like to be treated like a customer TELUS wants to keep. Please tell me what iPhone options are available for the same deal I already received a confirmation for less than a week ago

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Vancouver, British Columbia

    Every single time I have to talk to @TELUSsupport (often) it’s a great experience. I know people have TELUS issues but I am consistently pleased with their service and not enough people say positive things on this yelling machine.

  • MsAlexi Alexi (@MsAlexi) reported from Vancouver, British Columbia

    @TELUSsupport I understand that scheduling and servicing takes time. However, we’ve been a TELUS customer for a long time and for a communication company, communication could be greatly improved. Now we wait... and looking at other providers that could get us connected ASAP. 3/3

  • aarongurney Aaron Gurney (@aarongurney) reported from Vancouver, British Columbia

    @TELUS I am having a frustrating time trying to call you guys to purchase Internet service from you. My call has been dropped 3 times and the call-back feature is no longer available. Please make it right.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Vancouver, British Columbia

    I really enjoy @TELUS as a company and have so very few issues with them or their services. I hope to heck when we move we can get fibre optic tho because it’s not workable in this townhouse and it’s annoying af.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • CynthiaMD92 Cynthia (@CynthiaMD92) reported

    @TELUSsupport Telus hasn’t even given the courtesy to their customers to let them know that the towers been down since February, it’s terrible service if we can get it and there’s no solution or end in sight.

  • SwayzeMusicRd Swayze Music (@SwayzeMusicRd) reported

    okay so I live in a city of about 100,000 people. my cellular is with @bell and my wifi is with @TELUS . neither work worth a crap. im lucky to have one bar of mobile service from my house... in the city. My wifi barely works. These are supposed to be two of the best here. 😕 ok.

  • GDMK26 G (@GDMK26) reported

    @amberkanwar @RBC No they are not answering ... @TELUS had me going for 3.5 hours on hold yesterday. I gave up and am hoping my problem goes away. Welcome to the new reality. Massive profits for financials and telcos, and zero service to us minions who boost their $.

  • JohnTho69652068 John Thomas (@JohnTho69652068) reported

    Another example of Canadian Telecom rich companies. TELUS CEO Entwistle’s salary $1,375.000 + Compensation-$11,689.00 would never understand the telecom charges his company place on Canadians in general and the less fortunate. Maybe we could give poor Darren a bonus!

  • TheHappyCariboo GavinM (@TheHappyCariboo) reported

    @merry123459 @Gray_Mackenzie The private interests must be putting extreme pressure on the governments(fed & prov) of Canada to let them help out. Some are likely amenable to this. Telus already owns clinics in BC. Big money wants for profit healthcare in Canada. Rogers could be your Drs boss.

  • Caribosa Rachel Malone (@Caribosa) reported

    @TELUSsupport Is your login server having issues? My Telus app isn’t allowing login and website giving Bad Gateway.

  • CritterWildlife Critter Care Wildlife Society (@CritterWildlife) reported

    @TELUS our phone lines are down and there is zero support for VMO users. PEOPLE ARE UNABLE TO REACH US!!!!! help!

  • brahjette (@brahjette) reported

    @koodo @TELUS how about instead of paying your marketing teams to send stupid “we’re helping” emails you pay for all of the canceled account debt that went to collections for the people who LOST THEIR JOBS during the pandemic/were disabled/had to take care of family #scammers

  • robertsnell Robert Snell (@robertsnell) reported

    Anyone have issues with their @telus 5G? Seems to drop or slow down significantly on a regular basis.

  • Irric_Keo Irric Kero 🏳️‍🌈 (@Irric_Keo) reported

    @TELUS Cancel charging a fee for billing to my credit card. I'm not happy with this change at all.