Telus Outage in Surrey, British Columbia

@TELUSsupport terrible service! Terrible support! Terrible customer care! Everything just so disappointing! Internet doesn’t work, tech doesn’t show up, customer care does nothing for the customer... Thanks @TELUS for the poor service.

Sitting around wondering what it will take for @TELUSsupport @TELUS to get back to me. To fix my email. To clean up the mess they made. Hmmm...

@TELUSsupport @TELUS if no one gets back to me with a solution to the problem you created soon, I will not pay my next bill. See how you like that. That or I’ll cancel all my TV, cell phone, internet and you’ll lose an extremely loyal customer. Customer not satisfied.

@TELUSsupport your instructions on configuring Outlook post migration aren’t very good. I’d like my Telus email to@come through there and not Google. Followed your instructions and when I input my Telus address, says “email address already added”. Doesn’t help. 1/2

@vchan @TELUS Let me know if they’re unable to resolve your issue and I’d be happy to help.

@vchan @TELUS Nothing compares! If you need help resolving any issues let me know and I’ll do my best to help.

Conversation. She sounded very uncertain of the said program/ promotion. Fast forward 2wks after, NO FOLLOW UP PHONE CALL @TELUS @TELUSsupport crappy service! Just got off the phone with another customer rep. In all fairness, he was apologetic and kind. Still, No resolution.

@NicESpurling @NatalieTheCapn Telus was a terrible experience and I eventually just gave up.

@TELUSsupport I have a TELUS home account, why do I need to provide another verification for mobile services. I am not comfortable to provide SIN via phone.. This service person called from India.

@NYJetsCanada @BCLions @OhioBobcats @CFL @nathan_rourke @TELUS Hey idiot it's a Canadian draft. He's a CANADIAN. Maybe sit this one out. No ******* clue. LOL

@AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.

@TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.

Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

Hey @TELUS We @FreeOfViolence need 65 phones for a facility for folx who are recovering from #COVIDー19. Refurbished is cool, just need to be able to contact family & friends for comfort as will be in isolation, & will make contacting staff easier, if they need help.

Hey @TELUS We need 60 phones for a temporary facility for folx who are Recovering from COVID. Refurbished is fine, they just need to be able to contact families and friends for comfort (they will be in isolation), and staff if they need help. 🙏

Literally actually can’t believe that @TELUS is doing less than bare minimum right now to support customers in this crisis. Literally every other provider is waiving cell phone data overages and you’re like “we know you can’t travel so we are waiving roaming fees”. Do better.

@CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.

@CommonSenseSoc @TELUSsupport @CRTCeng It’s $32 to add 2gb. The TELUS wifi at home is so bad we’ve had to use data with everyone trapped here and now we’ve got 2gb for 20 days.

@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

k i'm sorry, but HOW ******** did the Telus rep misspell my last name as "Leunge" and not realise it until the credit check?! AND their website and system aren't even in sync?!? smfh.

@StephKall @TELUS @TELUSsupport I get good response from DMs to Telus Support.

@TELUS @TELUSsupport We all know how much of a struggle Covid has been causing on families trying to pay everything.Thanks to Telus for not taking payment arrngmnts now we are without. We aren't asking to not pay, we are asking for arrngmnts!12 years loyal customer.Billy Sudworth

@TELUS This is how you treat your customers after being with you for 12 years?!Unbelievable!!! We have been loyal customers and this is how you treat us during this time?! Wow. I CAN'T EVEN BELIEVE how you are treating loyal customers during this! Billy Sudworth

@grouchdiver If you're a lawyer, car dealer, on the board of Telus, a UCP donor, a lying Press Secretary/Issues manager, interested in starting up a for-profit park, for-profit healthcare clinic, strip mining the Rockies, or shooting a Sandhills crane, the UCP has made it very gainful #ableg

@TELUS today in new Sudbury mall. The staff was AMAZING despite the AAC being broken. Not only were they great but a cranky customer came in demanding answers about a bill and credit card info with no photo I’d. When he was asked to go get the I’d in his truck he began shouting

@TheSpecialist4 @TELUS @TELUSsupport I dumped Telus years ago because I had to phone them for loyalty rewards. WTF?

Does anyone have any suggestions at all on how to get a hold of @TELUS @TELUSsupport. Their entire system seems to be failing- phone lines don’t work after being on hold for 45 minutes. Then twitter response links don’t function properly. Someone help!? I’ve been trying for days

@kulpreetsingh @TELUS @TELUSsupport It’s sucks because we literally have very few providers - I originally have Telus because Rogers was awful. Now they fail to recognize that their whole system has an issue...they told me to use another phone to call them... why? I call everyone else on my phone. It’s their system

@ElsiDawson Damn. I totally want to find an old payphone for my home office. I'd recommend getting a SIP line for it because trying to get a regular land line out of Telus without getting their Internet package is irritating AF.