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Telus outages and service status in Surrey, British Columbia

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Full Outage Map
  • Telus generated 0 outage signals in the last 24 hours around Surrey, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Phone, and E-mail.
  • The most recent signal from this area was received Jun 14, 11:50 PM EDT.
  • 63% Internet (63%)
  • 25% Phone (25%)
  • 6% E-mail (6%)
  • 6% Wi-fi (6%)

The latest reports from users having issues in Surrey come from postal codes V3T , V3W , V3S and V3R .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Surrey, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, Burnaby, Langley, New Westminster, Maple Ridge, and Delta.

CityProblem TypeReport Time
Surrey Internet 2 days ago
Surrey Internet 4 days ago
Surrey Internet 7 days ago
Surrey Internet 13 days ago
Surrey E-mail 14 days ago
Burnaby Internet 14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

  • DanMachholz
    Dan Machholz (@DanMachholz) reported from Surrey, British Columbia

    @ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @dooksofhazard @TELUSsupport I actually love TELUS mobility support. But this thing brands do with forcing you into a circular automated help situation is frustrating when you’re already frustrated.

  • kikithekrakra99
    Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia

    @RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday

  • DivisionW
    Curtis Wiebe (@DivisionW) reported from Surrey, British Columbia

    @TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.

  • asim_maple
    Asim Maple (@asim_maple) reported from Surrey, British Columbia

    @TELUS @TELUSsupport what's the best contact to call to cancel the new telus tv connection I took couple of days back. Never experienced such worst slowest service ever

  • ntman__
    Antman 🐜🐜 (@ntman__) reported from Burnaby, British Columbia

    @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

  • AudreyLobato
    Audrey Lobato (@AudreyLobato) reported from Surrey, British Columbia

    @TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.

  • EastvanTrev
    Trevor (@EastvanTrev) reported from Burnaby, British Columbia

    Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

  • MikeyBlackmon
    mike blackmon (@MikeyBlackmon) reported from Burnaby, British Columbia

    Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

  • Amu3188
    amu (@Amu3188) reported from Surrey, British Columbia

    @TELUSsupport I recently switched to Telus and having some issues with my account. Could you guys, please help?

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.

  • dharnid
    Dharni D (@dharnid) reported from Surrey, British Columbia

    @TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)

  • bigfid25
    Keith Fiddler (@bigfid25) reported from Maple Ridge, British Columbia

    @drex @TELUS That sucks dude

  • jamiebillingham
    Jamie Billingham (@jamiebillingham) reported from Surrey, British Columbia

    So @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.

  • njfavengers
    Nicholas John Ellan (@njfavengers) reported from Burnaby, British Columbia

    Hey @Translink it's way past time we got indigenous place names going on some of these SkyTrain stations. Like Patterson? Braid? "Main St Science World"??? A) it's the Telus World of Science these days B) we don't need you to tell us it's on main st C) **** colonialism in the ear

  • owljustteach
    Mrs. Stregger (@owljustteach) reported from Langley, British Columbia

    Hey @TELUS and @cibc you made it possible for a hacker to steal our phone number and then use it to etransfer money out of our bank account. Wow. You let us down BIG TIME. #security #stolenidentity #identitytheft

  • acemacg
    Adam MacGillivray (@acemacg) reported from Surrey, British Columbia

    @SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • DrivingDadNuts
    DrivingDadNuts (@DrivingDadNuts) reported

    @genymoneyca Interesting read. We just switched to Telus and managed to get 5 phones (whole family) for $180 all in month to month. Regular things they all offer (Canada & US stuff). They gave us 500GB shared a month which we will never get close to using.

  • TwoFirstNames85
    Wilbur (@TwoFirstNames85) reported

    @JTracer @JonFraserTF @TELUS oh look.. a joke from a mid 2000s movie ...grats...you ******* retard... just say it *****, you are a retard...and its okay..

  • Infokid1Infokid
    Infokid (@Infokid1Infokid) reported

    @garymasonglobe @TELUS We had a problem at work on Sunday with Shaw. Resolved in 3 hours. TELUS sucks.

  • kazakloosterman
    Karin Kloosterman (@kazakloosterman) reported

    @JonFraserTF @TELUS Agreed. I use Public Mobile. Lacks a bit in customer service but pays back in cost savings which are huge.

  • JS8534259318363
    J S (@JS8534259318363) reported

    @JonFraserTF @Ingemar4910 @TELUS Ya. Let me assure you that Roger’s and Bell are both *very* capable of kafkaesque customer service.

  • TheOnlyRealDac
    Dave (@TheOnlyRealDac) reported

    @JonFraserTF @TELUS Bell, Rogers, and Telus, plus their cheap alternatives, all owned by the big 3... All suck. The Canadian market has no competition. I've used every provider, and have had **** customer service at all of them.

  • coreyherscu
    Corey Herscu (@coreyherscu) reported

    @JonFraserTF @TELUS Their voice network simply doesn’t work, I found, and when it did, it was crackly & distorted.

  • Twistingdust844
    TwistingDust🌪 (@Twistingdust844) reported

    I am having a really good day i just drank like 3 Gatorades wish love after lock up is on my good god the hell i pay 70 dollars a month for this **** and I cant even watch love after lock up now ohh my god the hell Jesus christ Telus is lucky they dont get a phone call

  • PaulB527811000
    ShredderCowboy (@PaulB527811000) reported

    @JonFraserTF @TELUS Interesting I was with Bell up until 7 years ago when Telus offered better service and lower costs and then slowly went down hill in customer service and my bills are always wrong.

  • fishingnutz
    🇨🇦🇨🇦Fly Fisher🇨🇦🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@fishingnutz) reported

    @JonFraserTF @TELUS They are terrible. Went to virgin and no issues.