Telus outages and service status in Surrey, British Columbia
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Full Outage Map
- Telus generated 1 outage signal in the last 24 hours around Surrey, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- The most recent signal from this area was received May 14, 5:22 PM EDT.
- Internet (55%)
- Wi-fi (18%)
- Phone (18%)
- Total Blackout (9%)
The latest reports from users having issues in Surrey come from postal codes V3T , V3S and V4N .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, Burnaby, Maple Ridge, Delta, Langley, and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
|
Internet | 11 hours ago |
|
Surrey
|
Internet | 2 days ago |
|
Burnaby
|
Internet | 2 days ago |
|
Surrey
|
Wi-fi | 6 days ago |
|
Surrey
|
Wi-fi | 6 days ago |
|
Maple Ridge
|
Phone | 7 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@PaulthePedalist We had to ditch Telus for Shaw and so far, it’s good. Their service is better.
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaI’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?”
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Kiefer Abram (@kikithekrakra99) reported from Surrey, British Columbia@BuNdOAVFC @RogersHelps Hey dude... Am switching to telus... Was getting 200-250mbps down on a Saturday night back in February or March ish.... Even better on Sunday nights like 400mbps now this.... Only 50 down... On an medal 200 ft cell tower with rogers/telus etc on it with in 15 ft of direct line1/2
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mike blackmon (@MikeyBlackmon) reported from Burnaby, British ColumbiaWow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
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Troy Weatherly (@troysweather) reported from Delta, British Columbia@TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaSo @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.
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Trevor (@EastvanTrev) reported from Burnaby, British ColumbiaScam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet
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Rob Bahd (@robbahd) reported from Delta, British Columbia@RobShaw_BC @VaughnPalmer @TELUS So these call center agents are Telus employees? Adding agents to answer over a million calls is not going to solve the problem. A supplementary online system would have helped.
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Cheryl B. 🇨🇦 (@CherylPrior1) reported from Langley, British Columbia@pnwkate @NatalieLanovill @TELUS Shaw never gives me any trouble, great customer service.
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RitchWorld (@RitchWorld) reported from New Westminster, British ColumbiaHad a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
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E-Comm 9-1-1 (@EComm911_info) reported from Burnaby, British ColumbiaUPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.
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Vic Wozniak (@vicwozniak) reported from Surrey, British Columbia@TELUSsupport Telus internet service has been flaky for several weeks now. Wifi connections dropping frequently where signal is “strong”. Surrey 185 street
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F3L!C!A S!LVA (@FreakyFelicia) reported from New Westminster, British ColumbiaAfter months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaEvery 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.
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Keith Fiddler (@bigfid25) reported from Maple Ridge, British Columbia@drex @TELUS Check that all your cords are plugged in properly, I had this issue 2 weeks ago only to find out one Was unplugged
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Miles (@mobius84) reported from Surrey, British Columbia@TELUSsupport @TELUS do you support the Google Pixel 6 on 5G+ (5G 3500 MHz) yet? I can't get a straight answer from tech support.
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Andrew Christopher (@ACmusic_10) reported from Surrey, British Columbia@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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heiba9866 (@heiba986627073) reported@KaileaandTim @WestJet They can't even price a plane ticket ask them questions about pricing and they won't know what to say, Telus has trainers and quality agents who have never touched a plane 😢, while Canada has staff with several years of exp who do not rely on scripts
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Jv (@JBK11663) reported@MTe005 @unclehaver the enemy of my enemy is my friend. i hate nimby's too, but if we can agree that a massive water and electricity black hole that benefits nobody but the feds and telus sucks, then at least they have a few more functioning neurons than the techbros on twitter defending this ****.
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Kate (@CrashKate) reported@kbessey @LedcorGroup @TELUS I hope you’re paying attention. Still time to pivot and cancel the terrible towers you want to cram into our city
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guy guy (@guyguy47587709) reported@MTe005 @cd_hooks @Lux_Stella_ of what economy? No ai company is making money or adding any value. Every normal company is admitting that it’s useless too. Instead of carney doing anything of value he just gave up billions to Telus for their new customer service
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Shouldntbehere (@Shouldnotbeonx) reported@VanCityVice @Emily_Lowan No I don’t but the sound from data centres is *actually* bad. Why are you gargling Telus’ *****? This won’t create jobs.
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Mitch McEachern 🇵🇸🇨🇺 (@Intifada4Life) reportedIf you’re with Telus anywhere in Canada, call to cancel and explain why.
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Jmac (@Jmacvbvbv) reported@VanIsleInvestor @BNNBloomberg @MobileSyrup Telus support the other day…… buddy chewing his food right in my ear! Unbelievable
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Jon Benet Rammstein (@jbrredux2) reported@PeterMeiszner @BoVanston @TELUS 80% of a large number is still a **** ton of water. No one buys your lies anymore. Data centres serve no one except the parasites profiting off them
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Chris 🇨🇦 🍁 🏹🛶 (@ChrisCudaman68) reported@JamesDueck @MarkJCarney Makes sense for Telus, free money from the Feds, AI eliminates masses of employees, Telus rakes in more cash. Win , win for those damn shysters.
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Mr Perfect (@collectibledad) reported@dewolfe001 @TELUS @telusmobility Crazy, I recently had the same experience! Cancelled business lines last August, kept billing me, totalling over $3500. Had to fight for a month to get it back. Also told me I owed $900 for my iPhone still, it was half that. Terrible company. Switched to Rogers, half the price, better service.