Telus Outage Report in Surrey, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Surrey come from postal codes V3T, V3W, V3R, V3S, V4N, V4A, V3V and V3Z.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Telus
Telus is having issues since 07:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (54%)
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Phone (23%)
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Wi-fi (10%)
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TV (6%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, Vancouver, Delta, Burnaby, Langley, Maple Ridge, Port Coquitlam, New Westminster and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
TV | |
| Surrey |
Phone | |
| Surrey |
Internet | |
| Vancouver |
Phone | |
| Vancouver |
Wi-fi | |
| Vancouver |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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River B^#!$ Meowjin
(@MeowjinBoo) reported
from
Vancouver, British Columbia
@smashforwarddoc @TELUS @STORYHIVE Oh damn the project won. Grats!
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James
(@jimmybee604) reported
from
Vancouver, British Columbia
@TELUS wrote me a letter than opened with a self praise paragraph about how they won awards and how great they are. In the second paragraph they told me my bill is going up $10/month. What type of BS customer outreach is this. #crappytelecom #big3monopoly
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Kimberley Bowie
(@KimABowie) reported
from
Vancouver, British Columbia
@Ian_A_MacDonald @jodyvance @TELUS I’m so sorry. Telus is brutal and overcharges me every month. And customer service is abysmal.
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Aaron Gurney
(@aarongurney) reported
from
Vancouver, British Columbia
@TELUS I am having a frustrating time trying to call you guys to purchase Internet service from you. My call has been dropped 3 times and the call-back feature is no longer available. Please make it right.
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Alexi
(@MsAlexi) reported
from
Vancouver, British Columbia
@TELUSsupport @TELUS When you’ve been using PureFibre internet for over 4 years and to find out that the new home you’re moving into does not have PureFibre even though the website and TELUS support confirmed that we have it, is a shitty to find out on your moving day 👎 1/2
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Steven 🇨🇦
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@TELUSsupport This is very odd. Some email is coming through but I know not all. Sent a test message from Gmail to TELUS, which was slow in receiving but I did get. Also just received one from something I subscribe to but still a minimum of 2 emails outstanding.
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Brad Thiessen
(@Zharphyn) reported
from
Maple Ridge, British Columbia
@TELUS @TELUSsupport @TELUSBusiness I just had the most unpleasant CSR experiences of my life, dealing with your CSRs. The names they gave me were ‘Joe’ and ‘Lovly’. Extremely rude and unhelpful. I even asked for a supervisor, and was refused.
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Kalpna
(@KalpnaSolanki1) reported
from
Burnaby, British Columbia
Tsk Tsk @TELUS cancelling my old internet service in anticipation of fibre optic being connected WITHOUT verification that the work had actually been completed. Now I have no internet connection at all @TELUSsupport #FAIL
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Mark Breslaw
(@MarkBreslaw) reported
from
Vancouver, British Columbia
@TELUSsupport I did call the sales team and was hung up on so I do t want to call in again. I would like to be treated like a customer TELUS wants to keep. Please tell me what iPhone options are available for the same deal I already received a confirmation for less than a week ago
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Stefan Hawes
(@hawes) reported
from
Vancouver, British Columbia
Discovering a problem with the modern world. When your Internet goes down and you have to wait a couple of days for someone to come by to fix it, you’re also without TV, movies, and music. Might just have to read in silence. @TELUS
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Francisco Gomez
(@fjgomezl) reported
from
Vancouver, British Columbia
TELUSsupport @TELUS Pik tv not working at the worst possible time @oscars2019
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BdblE
(@MsYouDoYou) reported
from
Vancouver, British Columbia
I really enjoy @TELUS as a company and have so very few issues with them or their services. I hope to heck when we move we can get fibre optic tho because it’s not workable in this townhouse and it’s annoying af.
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Johnson
(@Schmidt_show) reported
from
Maple Ridge, British Columbia
@Shawhelp My wifi is off sending this tweet because it is slow. I’m asking telus how there optik cable install is going because all we can get for tv and Internet is Shaw. We’ve had nothing but troubles w/ wifi, cable and billing.
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HeliConnect
(@iheliconnet) reported
from
Delta, British Columbia
@TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!
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Taylor
(@seeking_Taylor) reported
from
Delta, British Columbia
And now I need to deal with Telus mobility. Frustrating really because I’ve been a loyal mobility and home TV customer for over 15 years and it all seems like a massive rip off.
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Alexi
(@MsAlexi) reported
from
Vancouver, British Columbia
@TELUSsupport I understand that scheduling and servicing takes time. However, we’ve been a TELUS customer for a long time and for a communication company, communication could be greatly improved. Now we wait... and looking at other providers that could get us connected ASAP. 3/3
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Camy Ng
(@ckmng8) reported
from
Vancouver, British Columbia
Breaking down language barriers! I want to subtitle everything! @DustinJez @FCLEdu #transform2030 #microsofteducation #microsofteduca #telus #microsoftvan #wemovement #vancouver #BCEd #learning #SD43 #professionaldevelopment #****
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Kalpna
(@KalpnaSolanki1) reported
from
Burnaby, British Columbia
@TELUSsupport Fibre is available in our area and line is in place. Tech just did not know how to do the connection! Yet, @telus discontinued the old service!
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BdblE
(@MsYouDoYou) reported
from
Vancouver, British Columbia
Every single time I have to talk to @TELUSsupport (often) it’s a great experience. I know people have TELUS issues but I am consistently pleased with their service and not enough people say positive things on this yelling machine.
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James Cobalt
(@James_Cobalt) reported
from
Surrey, British Columbia
@TheSamanthaMack @TELUS @JoshRimer @evilyn_13 @MistressTdotnet @AnnaLeeVRX When I had similar issues with Rogers, on a wired LAN they sent a tech to test signal and such. He replaced a splitter (for the visual cable), plugged me into it, and the issue was resolved.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Innes
(@LandmanMarky) reported
@TekSavvyBuzz @FP_Champagne @CRTCeng Big 3 (or 2 if you know TELUS and Bell share a network) have full adv of established infra. That’s a massive barrier to entry for newbies. Past efforts toward new entrants fails as they enter, grow and get eaten by the Big 3. By design. It’s all about the $. Regs are too weak.
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Brian-Still Masking in Crowded Spaces😷. 🇺🇦💪🏼
(@Ezug) reported
So I just lost it #Telus…..almost 2 hours on the phone from being transferred from dept. to dept. being on hold. I just did a full 360, back to the same dept. I feel bad I dropped the F bomb whilst talking to the last guy, not his fault.
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rugzbunny.eth 🌐🐰
(@BitGspot) reported
Wondering how many Canadians pay US Roaming charges without going to the states due to poor bandwidth? 2 months in a row, they’ve stuck this on my bill, $12 a pop. @telus has quickly become the worst. @cbcgopublic
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Christie Saunders
(@Christie_S_) reported
@RogersHelps just a joke! I was transferred 3 times then cut off. Then on hold again and then said it can’t help at this time bye! I am already frustrated now even more so! Maybe time to switch to @TELUS
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Del
(@FullScopeWelds) reported
@gregrieben @67Dodge Mobile for my telus is $45 per month. Unlimited data. I ran out of high-speed data one month. Turned out to be very limiting. I could hardly buy more telus stock on the dip last summer. Phoning in complaints works with telecoms. I received a $300 credit for 2 days of issues.
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Danielle 🍒
(@daniellebroatch) reported
@TELUSsupport Can someone tell me what going on with the whole Netflix thing? I use my Netflix at multiple locations and since I can't do that anymore I want to cancel, but it's apart of my telus contract?
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YTTROHS
(@shorttysmind) reported
@thevivafrei @Verizon @VerizonSupport I have a long standing $14,000 bill with Telus and there isn't **** they can do.
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A
(@Weallarehumanss) reported
@TELUSsupport @TELUS I wrote a couple of emails and Telus doesn't care to respond. I am a 6 year long loyal customer and that's what I get from Telus. Shame on you Telus, I am not continuing with you anymore.
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JMG
(@jewelzmj09) reported
@ABProsperityPrj @jayeyecue I can not understand why people think a Digital ID is a new concept. Most of this already exists, with the majority of it already centralized electronically. Albertans should have a bigger issue with the UCP selling off our personal health data to companies (e.g Telus)
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Hugh Armstrong
(@ThEbLoBiNc) reported
@TekSavvyBuzz @FP_Champagne @CRTCeng I work for a company called ABC Weblink, it used to be a part of ABC Communications before my boss bought it 10 years ago. When Telus acquired ABC Communications we had sooooo many angry ABC Communications customers come into our office looking for support. it was pretty bad.