Telus

Telus Outage Report in Surrey, British Columbia

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The latest reports from users having issues in Surrey come from postal codes V3T, V3W, V4N, V3V and V3R.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Surrey, British Columbia 01/25/2026 05:20

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Surrey, British Columbia

The most recent Telus outage reports came from the following cities: Maple Ridge, Surrey, Langley, Vancouver, Burnaby, Delta and Port Coquitlam.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Wi-fi
CanadaMaple Ridge E-mail
CanadaMaple Ridge Wi-fi
CanadaMaple Ridge Internet
CanadaSurrey Wi-fi
CanadaLangley Phone

Community Discussion

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Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

  • jimgordontv Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    @TELUSsupport I am 2 hours from "Outage Day 3" here in Vancouver, emails coming in, brief windows of being able to reply. For the 4th time in the last 24 hours, please update!!! #telus

  • j_holtslander Jay Holtslander (@j_holtslander) reported from Vancouver, British Columbia

    @chrisonhismac I despise Telus as a service provider so I’ll stick to Rogers even with the lesser coverage.

  • jimgordontv Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    @TELUSsupport Im a 25 year #telus customer and have everything with you guys. This ongoing outage problem on a work day is inexcusable!! You've cost me a day's wages!!!

  • KalpnaSolanki1 Kalpna (@KalpnaSolanki1) reported from Burnaby, British Columbia

    Tsk Tsk @TELUS cancelling my old internet service in anticipation of fibre optic being connected WITHOUT verification that the work had actually been completed. Now I have no internet connection at all @TELUSsupport #FAIL

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Email down and out in Vancouver.....again. Thanks for nothing #Telus.

  • galleryss Shawn Sviridov (@galleryss) reported from Vancouver, British Columbia

    @AllyBertamini @BarbSchmidt4 @TELUSsupport @DebraPurdyKong - As someone who works in related technology field, I can imagine Telus is putting a momentous effort in. These failures can be so complex that restoration can take longer than even the IT techs expected. Telus for sure working hard with no sleep on this issue.👍

  • SbonnerABV SbonnerABV (@SbonnerABV) reported from Vancouver, British Columbia

    I’ve had TELUS at my condo in Gastown for over 20 years. Way better service and 4K services. Waiting for them to arrive in Yaletown to switch over.

  • jimgordontv Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    @TELUSsupport This has been a disgraceful (and for me, expensive), technical episode #telus and as a 25 year loyal customer who has cell, home phone, internet and tv with you, I will be looking at whether I continue with you!!

  • jodyvance Jody Vance (@jodyvance) reported from Vancouver, British Columbia

    @rxstephanie @Yankoster @TELUSsupport @TELUS I will give them a chance to fix what's happened. Having my bill jump by $20 a month, without reason, is sketchy.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @TransLink The problem here is that Shaw, at best, is free for 1/2 hour if you’re not one of their customers. Telus (what’s in Metro Vancouver taxis) would’ve been better. That’s actually free.

  • MeowjinBoo River B^#!$ Meowjin (@MeowjinBoo) reported from Vancouver, British Columbia

    @smashforwarddoc @TELUS @STORYHIVE Oh damn the project won. Grats!

  • DarrenWatts82 Darren Watts (@DarrenWatts82) reported from Surrey, British Columbia

    @TELUS hi, wondering if someone from customer services can pm me. Interested in adding internet with my optik tv. Internet is currently with Shaw.

  • banger19 Michelle Bancroft (@banger19) reported from Vancouver, British Columbia

    @TELUSsupport Any word on when this outage will be resolved. Difficult to conduct business and connect with people without email. #telus #compensation

  • Westjet007 Jennifer West (@Westjet007) reported from Vancouver, British Columbia

    I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

  • Margieville Margieville (@Margieville) reported from Burnaby, British Columbia

    I'm in the 2nd day, heading into the 3rd with no email service which means all the documents I need & memories which are being shared with me for this weekend's race aren't accessible. You're one of the largest telecom companies @TELUS get your crap together and fix this!

  • KalpnaSolanki1 Kalpna (@KalpnaSolanki1) reported from Burnaby, British Columbia

    @TELUSsupport Fibre is available in our area and line is in place. Tech just did not know how to do the connection! Yet, @telus discontinued the old service!

  • Margieville Margieville (@Margieville) reported from Burnaby, British Columbia

    Over the past couple of days I've experienced the best & worst of customer service & support. @lululemon has killed it yet again with their planning for @SeaWheeze - great customer support. My experiece with my @telus webmail & @TELUSsupport has been quite the opposite.

  • StevenINK Steven Schelling (@StevenINK) reported from Vancouver, British Columbia

    @gazzer49 @TELUSsupport @TELUS I’ve given up, Gary. Moving to a Gmail server and maybe changing my home service.

  • RSine57 Ron Sine (@RSine57) reported from Burnaby, British Columbia

    @TELUSsupport still 36 and still counting hours with no email. No answers as to why either. Poor job for everyone associated with #TELUS Do Better

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @pacificbird @TELUSsupport Yeah been getting those too. Email is very sporadic. What might not send right away, ends up going a couple of minutes later. I checked the outage page and Telus is still experiencing issues. Supposed to be resolved sometime around 1 P.M. PST.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • blooooojays Moose (@blooooojays) reported

    @TELUS @TELUSsupport Why do I get a different answer about my s21 ultra shipping status depending on who I talk to. One rep tells me this morning my phone will be here today, another rep emails me tells me 5-7 business days online chat tells me could be mid February. HELP!

  • andrew_leach Andrew Leach (@andrew_leach) reported

    @occam_r No, but we do have two telus routers in series (don't ask, they set it up) but I don't think that's the issue.

  • SpencerTrinier Spencer (@SpencerTrinier) reported

    @freedomsupport I’m sick of you guys...@TELUS would never🙃

  • CastorFist Castor_HD_Rally_In_The_Rockies (@CastorFist) reported

    @TekSavvyBuzz @Bell Think about the reconnection fees they collect from people having problems during a pandemic. Telus, Enmax, Koodo, Rogers, Bell, they all know they provide an essential service that people will make impossible payment arrangements with to keep the service

  • GQ1916 GQ (@GQ1916) reported

    Let’s see how this goes. Why are no income and low income families not reviving free internet? The big 3 all received $100s of millions in wage subsidies. Yet still no access to internet for kids who may have to learn online!!! Let’s fix it. @RogersMobileCa @TELUS @BellMediaPR

  • ryanmcauliffe88 Ryan McAuliffe (@ryanmcauliffe88) reported

    @JuIia_Caesar I ordered an Apple Watch from Telus on the 15th. Haven't heard anything since the confirmation email of my purchase. Rude. Ive been with them since Clearnet in 2002.

  • superjim77 jim wheeler (@superjim77) reported

    @steeletalk I used to have same problem with robot calls which most are. Telus gave me the feature of Call Control which stops them in their tracks. It requires new callers to do one extra step like push # 1 or #2 which robots can't. It works well.

  • Nightside_Rush Chey ✨ (@Nightside_Rush) reported

    @AyuuniiArt being put on hold by Telus for almost 2 hours while trying to fix your slow internet 🙃

  • TdotinLA Tia Daniels (@TdotinLA) reported

    Anyone else having issues with having no data with Telus today?

  • attorneyatbah Laurentian Effete (@attorneyatbah) reported

    Hey @Telus, I know a lot of people were talking about Bell yesterday but four spam emails in seven hours is a bad way to reclaim a customer's attention.