Telus Outage Report in Surrey, British Columbia
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The latest reports from users having issues in Surrey come from postal codes V3T, V4N, V3V, V3W and V3R.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Langley, Maple Ridge, Surrey, Burnaby, Delta and Port Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
||
| Langley |
Internet | |
| Vancouver |
Wi-fi | |
| Maple Ridge |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
@timberFox1123 I'm with Telus and having the same issue. I can't even run a speed test with the Telus app cause the internet capability is apparently non-existent.
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
Wtf is up with my internet @TELUS
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Kenneth A Lush
(@Kennethalush) reported
from
Surrey, British Columbia
@telus sent me my cable bill on Christmas morning. **** you Telus!
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Jim Gordon
(@jimgordontv) reported
from
Surrey, British Columbia
@TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!
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Tom Pearce
(@tompearc) reported
from
Vancouver, British Columbia
@TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.
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F3L!C!A S!LVA
(@FreakyFelicia) reported
from
New Westminster, British Columbia
After months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library
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Haren
(@HarenNt) reported
from
Vancouver, British Columbia
“Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS
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Shahraz Kassam
(@Shamindiamonds) reported
from
Burnaby, British Columbia
25 hours without internet, tv or home phone! Come on @TELUS you need to improve your repair service. Can’t leave your customers in the dark for so long. Our whole neighborhood is without service since 10:30pm Wednesday night.
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Caster Sandra
(@caster_sandra) reported
from
Surrey, British Columbia
@JustinTrudeau @TELUS ok got signal
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ChristopheRichardson
(@RichardsonYVR) reported
from
Vancouver, British Columbia
Crazy ... Nonsensical ... arrived for non-life threatening but ‘E’ medical appointment referral AND @TELUS is DOWN ( again ) ... chaos ... interesting how we take technology for granted ...
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The Real Thanksgiving was Last Month
(@jsney20) reported
from
Burnaby, British Columbia
Telus is bad. Please follow me for more Canadian Telecom info
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Adam MacGillivray
(@acemacg) reported
from
Surrey, British Columbia
@SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.
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Scott Stevens
(@scuttlebuttdad) reported
from
Delta, British Columbia
@telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS
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Tee
(@Life_is_2_Long) reported
from
Delta, British Columbia
@stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating
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Paul McAfee
(@MrPaulMcAfee) reported
from
Vancouver, British Columbia
When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything
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Stuart Dickson
(@stuball6251) reported
from
New Westminster, British Columbia
@MelissaLMRogers @jstweedie Post a sign ShiftWorker Absolutely No Canvassing or Solicitation Used to work shift work, if some one ignored sign it was sometimes worth it to give them hell (and see who/what they were hawking) Telus and Shaw cable salesmen were the worst.
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내일은파산커미🇨🇦🛬🐊;
(@yeoncomi) reported
from
Maple Ridge, British Columbia
Telus Animal ads SUCKS
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Kelsey Webb
(@KelseyWebbratz) reported
from
Burnaby, British Columbia
Got home at 3am after a long shift only to find that I have no internet and no TV. Luckily @TELUS has 24/7 tech support! Gotta say that their phone operator Christian was the most pleasant voice I've ever heard @TELUSsupport! Too bad my Fibre problems can't be fixed remotely.
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Peter Mrakic"The Diplomat"Neph-Rep/Pope/4Palestine
(@MrakicCanada) reported
from
White Rock, British Columbia
@steeletalk @TELUS @CKNW if you do not pay a Telus bill they destroy your credit report on exquifax = I hate Telus-fired my sister= **** telus= block me now.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Delbert JR Williams
(@DelbertJRW) reported
S/O to @TELUS for sending me to a customer service line that rang and doesn't pick up.
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Cory Boehm
(@Cory_Boehm) reported
@ltribe @jfmezei Not sure that is accurate. People used to say it was MTS keeping prices low in MB. Reality is the limited Network coverage from Telus forced Telus to be the value leader.
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Brett Hooge
(@Mr_BrettHooge) reported
@TELUSsupport Cellular. My family and a few friends in the area are also saying theyve been having issues with telus reception constantly dropping for the past week.
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(de)composition in a cardboard box
(@gradientghost) reported
is it just me or is the website for shaw internet an absolute useless hole where links take you in a circle of nothingness and pointless images that dont link to information or services anyway what internet do y'all use we are unlikely to get the telus PWD deal bc it seems slow
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Virginia Middleton ✨
(@vmiddleton) reported
I must admit. After being a loyal customer with @TELUS since 2005, and for many years having 2 phones on our account, upgrading to a new phone and having to pay a $45 connection fee is a load of crap and makes me question the point of being loyal to a brand. @TELUSsupport
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Ret
(@RetStreams) reported
@uhXena Telus hits different Doesnt help I live in Vancouver lmao
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Lorri Klein
(@lorri_klein) reported
@servicerotties Had the same problem! Telus? #whynoservice
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Matt
(@MMMMMMMMMMaaatt) reported
2 weeks later, the new @RogersBiz SIM arrives ... with the wrong number. Wish I could port my old # to it, like our family did last year when we left Rogers for @Telus. At this stage, probably easier to just tell my work to start using my new number? #fail 🤪
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Dr. Heref Oru (#ResignKenney #AlohaUCP)
(@Arfarfarf8) reported
@anniegirl1138 @OlaftheP My bet is they're gambling there will be enough who are anchored for non work reasons to AB that will hold their noses and stay, and try fill gaps with crap like TELUS Babylon. The **** happens when these docs retire in 5-10 years, and new grads don't stay and replace them.
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Simran
(@Simran57922794) reported
I am pregnant and i need maternity leaves as my gynaecologist suggested me for Bed Rest. HR Dept, Ops Manger kept my pregnancy,maternity leave request ON HOLD for complete March and now they help me with accepting my all leaves as LWP. Telus Noida UP India @TELUS @TELUSsupport