Telus Outage Report in Surrey, British Columbia
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The latest reports from users having issues in Surrey come from postal codes V3W, V4N, V3T, V3R and V3S.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (55%)
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Phone (21%)
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Wi-fi (12%)
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TV (6%)
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E-mail (4%)
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Total Blackout (3%)
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Pitt Meadows, Langley, Burnaby, Port Coquitlam, Surrey, Maple Ridge and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
TV | |
| Pitt Meadows |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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Phil Whelan 😷🇨🇦🦕🚀
(@philwhln) reported
from
Vancouver, British Columbia
@nbennett_biv @CraveTVHelp @AppleTV I had a lot of issues through Telus too. Directly through Crave is the only thing that consistently worked for me.
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Candi Marie
(@CandiVanCity24) reported
from
Surrey, British Columbia
@LuckyMobileCan I have been using your service for almost 3 years with no problems until now. Not impressed #luckymobile , you can bet I’ll be going back to a @TELUS plan now 💯! Who else has had issues with #luckymobile . #TELUS treats their customers much better!
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.
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Curtis Wiebe
(@DivisionW) reported
from
Surrey, British Columbia
@TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?
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Oladada
(@whourDaDa) reported
from
Burnaby, British Columbia
One of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
So @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
I think next billing cycle I’ll withhold payment @TELUSsupport @TELUS. Make you wait until the funds are available (even though they are) like you make me wait on hold. Your level of customer service/tech support has dropped significantly these past few months. Unacceptable.
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Mary June Margarico
(@Junayyyy) reported
from
Vancouver, British Columbia
@TELUS sucks.
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Captain Tom E. Foote
(@captainfoote) reported
from
Surrey, British Columbia
For 8 business days - I have had the worst customer experience with @TELUS and @TELUSsupport - Anyone win yet?
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amu
(@Amu3188) reported
from
Surrey, British Columbia
@TELUSsupport I recently switched to Telus and having some issues with my account. Could you guys, please help?
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Audrey Lobato
(@AudreyLobato) reported
from
Surrey, British Columbia
@TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.
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Ciara Hempseed
(@CiaraHempseed) reported
from
Vancouver, British Columbia
I actually had to use that Telus Babylon app to get some perscriptions for this migraine Send help
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trevor
(@vancitytrevor) reported
from
New Westminster, British Columbia
@TELUSsupport Lol u reply 24hrs later wow. Thats horrible @TELUS
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.
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Vic
(@vicvirk) reported
from
Maple Ridge, British Columbia
@wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.
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Chris Falskow
(@falskow) reported
from
Delta, British Columbia
@TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.
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amu
(@Amu3188) reported
from
Surrey, British Columbia
@TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@rhythmteacher I’m with Telus for everything. Bundles. Service is ridiculous these days though. No matter what time of day o call in (odd time when I need to) on hold for an hour. Who the f**k has time and patience for that?
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@toddnickel @TELUS @TELUSsupport Lemme know where you go because if it’s Shaw you’ll have the same issues so then what? I find it so odd that Telus’ solution is for you to find an independent 3rd party they can’t recommend to come in and fix their crap work that you’ll pay for.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Ross
(@RossGoodfellow2) reported
@nspector4 What? Now Telus is going to run fiber up my...as long as they fix the WiFi first.
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Jason Fitzgerald
(@Jayscottfitzy) reported
@Bonniecarolcas1 @freespiritus Easy solution. You are going to be wowed by this, cancel your Telus contract or subscription.
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ShawnaLeeG ❤️🇺🇦💉💉💉
(@ShawnaLeeG) reported
We're away camping & again have little to no service at @CharlestonLkPP @TELUS you need to make rural areas a priority. After the#ONStorm at Bon Echo I'm a little nervous. Also a bit grateful that I didn't have to endure the vote count last night. So disappointed in ON.
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whiskey live from villa rosa
(@whiskeybravocnt) reported
@TELUS you disconnected my service and apparently it's a one hour wait to even talk to anyone? I do my entire job from my phone and I'm losing money right now
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Brett Lindros
(@BrettLindros1) reported
@TELUSsupport my alarm went off @ 11pm saying a window was broken and carbon monoxide was detected. Neither was true but scared us - called the fire department myself. Telus did nothing. Never called authorities or me. I called them and was told someone would call me. #bullshit
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Tim Best
(@TBest8118) reported
Hey @TELUS I’ve received 5 calls today from Papua New Guinea. 2 - 3 rings and hang up. #scam
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M_Website
(@MikeWeb31585921) reported
@Kittykitano @globeandmail @rcarrick Lets do an exercise: -Telus has 90,000 employees, avg of 30/hr -Their CEO made 19 million last year -Lets say the CEO should make zero dollars and the 19 million given to employees =Average Telus employee would then make 30.10/hr CEO pay is not the problem. Money printing is..
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CJ Humphreys
(@Carole76324715) reported
Sure hope the PM is ready to cancel transfer payments. Ont going private and Telus is going to be running BC Health. The future belongs to the libertarians and tech companies, I think I’ll call MAID tomorrow.
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Mrs. K ♓
(@MomKP22) reported
@RonaldNHughes Yeah we are out too, over 13 hours now. No word from @ShawInfo @Shawhelp on fix time or what happened? Eating up my phone data 🤬 So aggravated. We are calling Telus tomorrow too. I can be patient, but need info first. This radio silence is infuriating, everything OUT!
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Kenneth Chan
(@iamkennethchan) reported
@rwittstock @KarmSumal @lululemon It would be nice if more of Vancouver's corporate community would help fill in the big gaps of what this city is missing (arts, big events/festivals), instead of doing things that are funded by government (👀 Jim Pattison & Telus) and/or only align with their corporate mission.