Telus

Telus Outage Report in Surrey, British Columbia

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The latest reports from users having issues in Surrey come from postal codes V3T, V4A, V3S, V3W, V3V and V3Z.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Surrey, British Columbia 03/12/2026 18:05

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Surrey, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Pitt Meadows, Burnaby, Langley, New Westminster and Maple Ridge.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaSurrey E-mail
CanadaVancouver TV
CanadaSurrey E-mail
CanadaVancouver Internet
CanadaVancouver Phone

Community Discussion

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Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.

  • CiaraHempseed Ciara Hempseed (@CiaraHempseed) reported from Vancouver, British Columbia

    I actually had to use that Telus Babylon app to get some perscriptions for this migraine Send help

  • CandiVanCity24 Candi Marie (@CandiVanCity24) reported from Surrey, British Columbia

    @LuckyMobileCan I have been using your service for almost 3 years with no problems until now. Not impressed #luckymobile , you can bet I’ll be going back to a @TELUS plan now 💯! Who else has had issues with #luckymobile . #TELUS treats their customers much better!

  • AudreyLobato Audrey Lobato (@AudreyLobato) reported from Surrey, British Columbia

    @TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @MammaBearAli @TELUSsupport What a ******* lie. They lied to me. I’ve been with Telus for like 21 years and all our service is with them and I need out but they know the alternates are also trash.

  • Amu3188 amu (@Amu3188) reported from Surrey, British Columbia

    @TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?

  • AudreyLobato Audrey Lobato (@AudreyLobato) reported from Surrey, British Columbia

    @TELUS @TELUSsupport after a 14 hr work day, all my husband wants to do is watch a playoff hockey game. Your PikTV is garbage and there is absolutely no customer support available.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    I just wanted a phone. A simple ******* phone that could be used to make calls. In 3 days we’ve racked up an extra $20 because she took her phone outside I guess. WHAT ******** TELUS. That’s not what the woman sold me.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @rhythmteacher I’m with Telus for everything. Bundles. Service is ridiculous these days though. No matter what time of day o call in (odd time when I need to) on hold for an hour. Who the f**k has time and patience for that?

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Your service has gone downhill in a big way @TELUSsupport @TELUS. These wait times are horrendous.

  • vancitytrevor trevor (@vancitytrevor) reported from New Westminster, British Columbia

    @TELUSsupport Lol u reply 24hrs later wow. Thats horrible @TELUS

  • Junayyyy Mary June Margarico (@Junayyyy) reported from Vancouver, British Columbia

    @TELUS sucks.

  • whourDaDa Oladada (@whourDaDa) reported from Burnaby, British Columbia

    One of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service.

  • vicvirk Vic (@vicvirk) reported from Maple Ridge, British Columbia

    @wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    I think next billing cycle I’ll withhold payment @TELUSsupport @TELUS. Make you wait until the funds are available (even though they are) like you make me wait on hold. Your level of customer service/tech support has dropped significantly these past few months. Unacceptable.

  • StoryStory_Jo Jo Dworschak (@StoryStory_Jo) reported from Vancouver, British Columbia

    @Mutineer8961 @TELUS Definitely Telus! Not bad diy

  • Amu3188 amu (@Amu3188) reported from Surrey, British Columbia

    @TELUSsupport I recently switched to Telus and having some issues with my account. Could you guys, please help?

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?”

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • pylon44 Dan Cheetham (@pylon44) reported

    @TELUSsupport telus is adding a phony charge 13.99 without permission and won't take support calls without more than an hour wait. If you have options, get rid of them.

  • ryank68509932 ryan k (@ryank68509932) reported

    @TELUS fix your tv and wifi issue it’s been 4 days now

  • DiversiveGamers DiversiveGamer🐂🐺 🇨🇦 (@DiversiveGamers) reported

    Was able to use debit card so that’s unaffected so far but this is unacceptable! If it happens again, I’m canceling my service and switching to @TELUS or @Bell

  • MsMoRoots Monica Roots (@MsMoRoots) reported

    Trying to access my @TELUS account online & mulitple web points simply go to "502 error bad gateway". What is up? And no, I don't want to sit waiting for @TELUSsupport through chat, I just want to review my online info please.

  • MeanMrWolf MstrWolf (@MeanMrWolf) reported

    @TELUS @TELUSsupport up until today I’ve been very happy with the service I’ve gotten while switching from Rogers. Bit waiting on hold for AN HOUR to activate a SIM is insane. If this is how the EPP/Concierge service is handled, I’d hate to deal with regular support.

  • psxo_sierra Sarah (@psxo_sierra) reported

    I’ll tweet ever day of my life that @TELUS @TELUSsupport has absolutely garbage signal in my neighbourhood. I use Facebook messenger to make phone calls on wifi now so my phone plan is useless. Hundreds of dollars a month to not be able use our phones as phones.

  • shess0highh summer girl ☀️ (@shess0highh) reported

    @TELUS is actually the worst

  • Mohindershergil Mohinder shergill (@Mohindershergil) reported

    @ShawInfo No Internet , Tv and phone service from last 20 hours by shaw . This happened 2nd time in last two weeks. Worst experience never had issues with telus in last 6 years.

  • psxo_sierra Sarah (@psxo_sierra) reported

    @t_guswal @TELUS I make all my phone calls on wifi using an app because I can’t make phone calls with an iPhone 12 Pro Max, Samsung note 10 plus and galaxy flip. New phones that can’t place phone calls due to one bar. That’s **** service.

  • AshPash2Lit Ash Pash (@AshPash2Lit) reported

    Trying to get through to @Rogers customer service is draining as hell. The call keeps dropping....ironically. @TELUS, what's up?