Telus Outage in Surrey, British Columbia

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

 No problems detected at Telus

Telus problems in the last 24 hours in Surrey, British Columbia

Telus Outage Chart in Surrey, British Columbia 01/19/2021 01:30

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Phone 55.75% Phone
  • Internet 27.88% Internet
  • TV 5.22% TV
  • Total Blackout 4.45% Total Blackout
  • Wi-fi 3.46% Wi-fi
  • E-mail 3.25% E-mail

Telus Outage Map Near Surrey, British Columbia

The most recent outage reports and issues originated from Vancouver, Burnaby, New Westminster, Surrey, Langley, Port Coquitlam, Maple Ridge, New Westminster, Delta, Pitt Meadows and Fort Langley.

CanadaVancouver TV
CanadaBurnaby E-mail
CanadaBurnaby Total Blackout
CanadaBurnaby Internet
CanadaBurnaby E-mail
CanadaVancouver Internet

Telus in Surrey, British Columbia Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:
  • ProfLalonde Patrick C. Lalonde (@ProfLalonde) reported from New Westminster, British Columbia

    @reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.

  • rjfoster1511 Rob Foster (@rjfoster1511) reported from Vancouver, British Columbia


  • EComm911_info E-Comm 9-1-1 (@EComm911_info) reported from Vancouver, British Columbia

    .@TELUS advises that service has been restored.

  • sapessi Stefano Buliani (@sapessi) reported from Vancouver, British Columbia

    @lizthegrey Oh, super interesting. What did you use? Right now I have a telus box going into a Google wifi mesh + cat6 off the Google wifi (the house is all wired). Would love to be able to skip one hop and have internet go first to the wired network then wifi from there

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.

  • MikeyBlackmon mike blackmon (@MikeyBlackmon) reported from Burnaby, British Columbia

    Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

  • DaddyR69 Roland van Kaauwen (@DaddyR69) reported from Surrey, British Columbia

    @ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2

  • chadrissanen Chad Rissanen (@chadrissanen) reported from Surrey, British Columbia

    @Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

  • BernadetteNTF Bernadette Keenan (@BernadetteNTF) reported from Surrey, British Columbia

    @malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus

  • jamiebillingham Jamie Billingham (@jamiebillingham) reported from Surrey, British Columbia

    So @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.

  • VanCityVeinot Brad Veinot (@VanCityVeinot) reported from Vancouver, British Columbia

    Shout to @TELUS for having the worst ******* internet service in BC for playing @Xbox online. #MovingToShaw

  • jimmynighttime jimmynighttime (@jimmynighttime) reported from Surrey, British Columbia

    @TELUSsupport Spent over an hour on hold to be unknowingly kicked over to an answering machine? I spend so much$$ with TELUS, why is service so hard to get?

  • falskow Chris Falskow (@falskow) reported from Delta, British Columbia

    @TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.

  • DivisionW Curtis Wiebe (@DivisionW) reported from Surrey, British Columbia

    @TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    So @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.

  • philwhln Phil Whelan 😷🇨🇦🦕🚀 (@philwhln) reported from Vancouver, British Columbia

    @nbennett_biv @CraveTVHelp @AppleTV I had a lot of issues through Telus too. Directly through Crave is the only thing that consistently worked for me.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • Happyjustice4 Justice.Happy (@Happyjustice4) reported

    @jwsthomson Happened to me. I contacted Telus and was told if I specify network selection as Telus instead of automatic, I’d be ok. And it’s worked so far

  • UncleMally CERB Your Enthusiasm (@UncleMally) reported

    @Sh3v Telus used to market ******** outta the world edition...Holy smokes. When that dropped I was rotating phones. Berry, iPhone and Nokia N series

  • MarinaHeartBTC Marina Shemesh (@MarinaHeartBTC) reported

    @unstoppableweb Hello I’ve been emailing your company for a week and have been ignored. Both my son and I have purchased domains. My cell phone was hacked and sim swapped as he hacked into Telus’s employee credentials. Can someone pls help me change my prior email address that you have on file?

  • tdachong T. Chong (@tdachong) reported

    @Shawhelp our sound has been going in and out intermittently for the past few weeks. We've been having issues ever since we've moved from @TELUS. We've had a technician come in and he suggested we need s new line...

  • WildergardenBC Wildergarden (@WildergardenBC) reported

    @reporteremma @TELUS @CapitalDailyVic Yup - it’s such a problem -we had to call telus

  • mbmykes Mark (@mbmykes) reported

    @calgarycoder @Sportsnet My Telus tv is fine.....big help I know. Do you speakers or a sound bar?

  • soopolallie Soopolallie (@soopolallie) reported

    @jwsthomson ‘Welcome to USA’ always comes up when I am at Dallas Rd but have never noticed roaming charges on bill (Telus). I am sure they are very aware of it, just give them a call. Or perhaps, I should double check ...

  • studingo Studingo (@studingo) reported

    @Shawhelp copy paste updates on a outage with an eta of “some time” might be time to switch to Telus

  • Anonymisses4 E (@Anonymisses4) reported

    Telus has the worst customer service smh

  • Timeneverwasted Chris Noel (@Timeneverwasted) reported

    @reporteremma @TELUS @CapitalDailyVic Having worked with a few of the telco’s there should be no problem reversing the charges and setting it up to not happen again. Just need a CSR who knows what’s up. Big companies can’t always have the regional knowledge transferred to all employees.