Telus Outage Report in Surrey, British Columbia
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The latest reports from users having issues in Surrey come from postal codes V3T, V3V, V3W, V3R, V4A and V4N.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Langley, Maple Ridge, Burnaby, Delta and Port Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Surrey |
Internet | |
| Surrey |
||
| Vancouver |
Internet | |
| Surrey |
Internet | |
| Langley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
Wtf is up with my internet @TELUS
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Kelsey Webb
(@KelseyWebbratz) reported
from
Burnaby, British Columbia
Got home at 3am after a long shift only to find that I have no internet and no TV. Luckily @TELUS has 24/7 tech support! Gotta say that their phone operator Christian was the most pleasant voice I've ever heard @TELUSsupport! Too bad my Fibre problems can't be fixed remotely.
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Caster Sandra
(@caster_sandra) reported
from
Surrey, British Columbia
@JustinTrudeau @TELUS ok got signal
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Luis Giraldo
(@luisgiraldo) reported
from
Vancouver, British Columbia
I think I’ll move all my IT company mobiles to Rogers. That’d *actually* be faster than getting a call answered by @TELUS client “care” to fix a plan change they screwed up.
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Shawn Sviridov
(@galleryss) reported
from
Vancouver, British Columbia
@AllyBertamini @BarbSchmidt4 @TELUSsupport @DebraPurdyKong - As someone who works in related technology field, I can imagine Telus is putting a momentous effort in. These failures can be so complex that restoration can take longer than even the IT techs expected. Telus for sure working hard with no sleep on this issue.👍
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS
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lapd1dl
(@Dennis02976748) reported
from
Maple Ridge, British Columbia
@JanetBrown980 @TELUS @TELUSsupport @CKNW @GlobalBC @BillTieleman @jarmstrongbc @IRPlawyer @jillreports Mine was only down 3 days.
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Nic Amaya
(@Nic_Amaya) reported
from
Maple Ridge, British Columbia
@asisports @TELUSsupport @TELUS Wow incredible! @TELUS should definitely compensate you! At least 1 week per day that you have endured this! That’d be almost 6 months free service... outrageous!
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ChristopheRichardson
(@RichardsonYVR) reported
from
Vancouver, British Columbia
Crazy ... Nonsensical ... arrived for non-life threatening but ‘E’ medical appointment referral AND @TELUS is DOWN ( again ) ... chaos ... interesting how we take technology for granted ...
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Steven Schelling
(@StevenINK) reported
from
Vancouver, British Columbia
@gazzer49 @TELUSsupport @TELUS I’ve given up, Gary. Moving to a Gmail server and maybe changing my home service.
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Shahraz Kassam
(@Shamindiamonds) reported
from
Burnaby, British Columbia
25 hours without internet, tv or home phone! Come on @TELUS you need to improve your repair service. Can’t leave your customers in the dark for so long. Our whole neighborhood is without service since 10:30pm Wednesday night.
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Stuart Dickson
(@stuball6251) reported
from
New Westminster, British Columbia
@MelissaLMRogers @jstweedie Post a sign ShiftWorker Absolutely No Canvassing or Solicitation Used to work shift work, if some one ignored sign it was sometimes worth it to give them hell (and see who/what they were hawking) Telus and Shaw cable salesmen were the worst.
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Darren Watts
(@DarrenWatts82) reported
from
Surrey, British Columbia
@TELUS hi, wondering if someone from customer services can pm me. Interested in adding internet with my optik tv. Internet is currently with Shaw.
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Peter Mrakic"The Diplomat"Neph-Rep/Pope/4Palestine
(@MrakicCanada) reported
from
White Rock, British Columbia
@steeletalk @TELUS @CKNW if you do not pay a Telus bill they destroy your credit report on exquifax = I hate Telus-fired my sister= **** telus= block me now.
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The Real Thanksgiving was Last Month
(@jsney20) reported
from
Burnaby, British Columbia
Telus is bad. Please follow me for more Canadian Telecom info
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내일은파산커미🇨🇦🛬🐊;
(@yeoncomi) reported
from
Maple Ridge, British Columbia
Telus Animal ads SUCKS
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Scott Stevens
(@scuttlebuttdad) reported
from
Delta, British Columbia
@telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
@timberFox1123 I'm with Telus and having the same issue. I can't even run a speed test with the Telus app cause the internet capability is apparently non-existent.
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F3L!C!A S!LVA
(@FreakyFelicia) reported
from
New Westminster, British Columbia
After months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library
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Tee
(@Life_is_2_Long) reported
from
Delta, British Columbia
@stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Release the Hounds
(@hounder55) reported
@TELUSsupport I was promised 900Mbps download speeds when I signed up for Telus Fibre! What’s this? Also your Optic TV platform is garbage! Missing Bell Satellite after only 24hours! I think I made a mistake and got suckered 🤬
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Bloorview Greg
(@BloorviewGreg) reported
because the way TTC Wheeltrans works at this time at Telus mobility is doing the scheduling and they are doing a terrible job and suddenly we need more last-minute trips
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Joshua C. Colp 🇨🇦💉💉
(@joshnet) reported
@fanCRTCProfling @jfmezei @Milnoc So far better signal inside my house on Eastlink - calling is more reliable. Data is 8Mbps down/4Mbps up on Eastlink. Speed test won't complete on Telus. This is unexpected.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.
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Sassenach 🇨🇦🏒
(@nandon2425) reported
@FNstrongvoice @TELUS Thanks. I'll follow up with Apple and Virgin tomorrow. Three weeks isn't bad. Let us know how you like it.
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cooperashley h
(@heiashleyy) reported
@deanblackskull @TELUSsupport @TELUS I didn’t even see this! I called and complained that we shouldn’t be hit with a cancellation fee if it’s due to them not offering our exact service at the new address. It took reaching a few different people before they set the cancellation and waived the fee
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Yasmine Nadery
(@yasnadery) reported
the internet/mobile monopoly in Canada needs to change. I shouldn’t be shelling out $100 monthly for basic (often slow) internet @TELUS
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Frank McGillicuddy says give blood
(@Frank_McG) reported
@jasonpereira @ScottTerrioHMA my loyalty to rogers is really expectation that telus and bell are really just an exchange of different problems/complaints (if not the same) and therefore not worth the hassle of changing - i feel banking is the same, except for saskatchewan pension plan (which i am in)
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Commissioner Miner
(@fanCRTCProfling) reported
@joshnet @jfmezei @Milnoc Also, this will give you an idea of their support. If they leave u hanging 3 days on hold like Telus, and how well trained these rep's are. Quality in support is important. Test it. Do.
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@tgreenc
(@tgreenc) reported
@Girrl_Friday @telus has a program that could possibly help you out.