Telus Outage Report in Surrey, British Columbia
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The latest reports from users having issues in Surrey come from postal codes V3T, V3V, V4N, V3W, V3R, V3Z and V4A.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Langley, Surrey, Burnaby, Delta, Port Coquitlam, Maple Ridge and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Langley |
Phone | |
| Vancouver |
Phone | |
| Surrey |
||
| Burnaby |
Internet | |
| Vancouver |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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Brad Veinot
(@VanCityVeinot) reported
from
Vancouver, British Columbia
Shout to @TELUS for having the worst ******* internet service in BC for playing @Xbox online. #MovingToShaw
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Jamie Billingham
(@jamiebillingham) reported
from
Surrey, British Columbia
So @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.
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E-Comm 9-1-1
(@EComm911_info) reported
from
Vancouver, British Columbia
.@TELUS advises that service has been restored.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.
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jimmynighttime
(@jimmynighttime) reported
from
Surrey, British Columbia
@TELUSsupport Spent over an hour on hold to be unknowingly kicked over to an answering machine? I spend so much$$ with TELUS, why is service so hard to get?
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.
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Bernadette Keenan
(@BernadetteNTF) reported
from
Surrey, British Columbia
@malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus
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Rob Foster
(@rjfoster1511) reported
from
Vancouver, British Columbia
@TELUS @TELUSsupport WHERE ******** ARE YOU??? 8 HOURS WAITING FOR A SCHEDULED APPOINTMENT. BEYOND ******* RIDICULOUS NOW.
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Chad Rissanen
(@chadrissanen) reported
from
Surrey, British Columbia
@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus
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Roland van Kaauwen
(@DaddyR69) reported
from
Surrey, British Columbia
@ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2
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Chris Falskow
(@falskow) reported
from
Delta, British Columbia
@TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.
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Phil Whelan 😷🇨🇦🦕🚀
(@philwhln) reported
from
Vancouver, British Columbia
@nbennett_biv @CraveTVHelp @AppleTV I had a lot of issues through Telus too. Directly through Crave is the only thing that consistently worked for me.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.
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mike blackmon
(@MikeyBlackmon) reported
from
Burnaby, British Columbia
Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
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Curtis Wiebe
(@DivisionW) reported
from
Surrey, British Columbia
@TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.
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Patrick C. Lalonde
(@ProfLalonde) reported
from
New Westminster, British Columbia
@reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating
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Stefano Buliani
(@sapessi) reported
from
Vancouver, British Columbia
@lizthegrey Oh, super interesting. What did you use? Right now I have a telus box going into a Google wifi mesh + cat6 off the Google wifi (the house is all wired). Would love to be able to skip one hop and have internet go first to the wired network then wifi from there
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
So @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Terra 😷
(@VanIsleVeggie) reported
@TELUSsupport I have DMed you. I’ll update this 🧵 if #Telus resolves my double billing issue. In the last 3 days I’ve spent a total of 8 hours on the phone, been promised 2 call backs which never happened, and the resolution agreed to by one agent has been denied by another.
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He Who Trolls The Trolls
(@WhoTrollsTrolls) reported
@TELUSsupport There's been a rise in bullshit being a telus customer.
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savouxx ☁️
(@savouxx) reported
@TELUS can we get coverage underground with the sky train , when going underground near Columbia and new west area it goes dead and there’s no service
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All Leafs All Day
(@AllLeafsAllDay) reported
@TELUSsupport @TELUSsupport The website states Koodo and Telus both have them in stock. The Koodo booth was able to sell me one the next day. The Telus store employees didn't even bother to check. That's either poor training, or shows that Telus doesn't care about their prepaid customers.
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#Shan#
(@tiwari_shantanu) reported
@TELUS @TELUSsupport what kind of techical support you carry not able to find the account what if any theft in the busines . Terrible
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New Stevie
(@Scubasteve_1981) reported
Hey @TELUS @TELUSsupport can you please stop selling my phone number to 3rd parties. I've been a client of yours for a few months and have never with any other company recieved so many spam calls. Time to stop this. It's terrible business practice
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Bill Tufts
(@BillTufts) reported
Why does everything seem so broken 1.5 Hours to get Telus service on phone An hour to get credit card company Insurance call back 2,5 hours Then speak with an offshore phone rep who has no idea how broken the system is Things get worse and worse Catabolic Collase
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Albert Kamps
(@AlbertKamps) reported
@TrevorTJJ Tried the Telus hub. Being close to Hwy #2 makes it slow down during heavy traffic. It seems almost all new vehicles have some sort of internet connection. We have a second remote property where it works fine.
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Zeeshan Ahmed
(@RealZeeshanA) reported
@TELUSsupport I got work 8-5 today with an interview scheduled, and @TELUS decided to have an internet outage in NW calgary. Your internet service has risked my career. Why am I paying you guys?
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Shane🏳️🌈 🇺🇦
(@SocialAssassin2) reported
Been with Shaw cable/internet my whole life…until yesterday. Made the switch to Telus. Not crazy about the on screen guide but everything else seems to be better with Telus. Nice to have an On Demand section for wwe network content as well.