Telus Outage Report in Surrey, British Columbia
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The latest reports from users having issues in Surrey come from postal codes V3T, V3W, V4A, V3V and V3R.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (28%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Langley, Surrey, Maple Ridge, Burnaby, Delta and Port Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Langley |
Internet | |
| Surrey |
TV | |
| Vancouver |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.
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Candi Marie
(@CandiVanCity24) reported
from
Surrey, British Columbia
@LuckyMobileCan I have been using your service for almost 3 years with no problems until now. Not impressed #luckymobile , you can bet I’ll be going back to a @TELUS plan now 💯! Who else has had issues with #luckymobile . #TELUS treats their customers much better!
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Jo Dworschak
(@StoryStory_Jo) reported
from
Vancouver, British Columbia
@Mutineer8961 @TELUS Definitely Telus! Not bad diy
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amu
(@Amu3188) reported
from
Surrey, British Columbia
@TELUSsupport I recently switched to Telus and having some issues with my account. Could you guys, please help?
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@rhythmteacher I’m with Telus for everything. Bundles. Service is ridiculous these days though. No matter what time of day o call in (odd time when I need to) on hold for an hour. Who the f**k has time and patience for that?
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Mary June Margarico
(@Junayyyy) reported
from
Vancouver, British Columbia
@TELUS sucks.
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Vic
(@vicvirk) reported
from
Maple Ridge, British Columbia
@wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.
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Ciara Hempseed
(@CiaraHempseed) reported
from
Vancouver, British Columbia
I actually had to use that Telus Babylon app to get some perscriptions for this migraine Send help
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Audrey Lobato
(@AudreyLobato) reported
from
Surrey, British Columbia
@TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.
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amu
(@Amu3188) reported
from
Surrey, British Columbia
@TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?
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trevor
(@vancitytrevor) reported
from
New Westminster, British Columbia
@TELUSsupport Lol u reply 24hrs later wow. Thats horrible @TELUS
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Audrey Lobato
(@AudreyLobato) reported
from
Surrey, British Columbia
@TELUS @TELUSsupport after a 14 hr work day, all my husband wants to do is watch a playoff hockey game. Your PikTV is garbage and there is absolutely no customer support available.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@toddnickel @TELUS @TELUSsupport Lemme know where you go because if it’s Shaw you’ll have the same issues so then what? I find it so odd that Telus’ solution is for you to find an independent 3rd party they can’t recommend to come in and fix their crap work that you’ll pay for.
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Your service has gone downhill in a big way @TELUSsupport @TELUS. These wait times are horrendous.
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Phil Whelan 😷🇨🇦🦕🚀
(@philwhln) reported
from
Vancouver, British Columbia
@nbennett_biv @CraveTVHelp @AppleTV I had a lot of issues through Telus too. Directly through Crave is the only thing that consistently worked for me.
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Oladada
(@whourDaDa) reported
from
Burnaby, British Columbia
One of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service.
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Captain Tom E. Foote
(@captainfoote) reported
from
Surrey, British Columbia
For 8 business days - I have had the worst customer experience with @TELUS and @TELUSsupport - Anyone win yet?
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
I think next billing cycle I’ll withhold payment @TELUSsupport @TELUS. Make you wait until the funds are available (even though they are) like you make me wait on hold. Your level of customer service/tech support has dropped significantly these past few months. Unacceptable.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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JPPL
(@jppl1979) reported
from
Canmore, Alberta
@sportsfan_ian @y3khan @globeandmail Who cares about where the head office is? I rather have the best service/price/innovation regardless of location of HO. What did Shaw bring go YYC? nothing. Bell isn’t factually montreal but Toronto. Vidéotron is mtl, Rogers Toronto and Telus Vancouver. Shaw dug its own graves.
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Rachael Ford
(@RachaelSFord) reported
@TELUS can someone please kindly tell me why it’s a 4 hr hold to speak with the corporate team to do a quick rate change? Fortunately, after the first two extremely rude reps, I finally have gotten someone who proves that you have 1 customer service oriented agent..frustrating.
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Ron Fungus
(@Jenksmy1985) reported
@OfficeGuru247 @theJagmeetSingh @FreedomMobile I liked freedom when I was with them in edmonton. Should never have left. Figured bundling with Telus would be cheaper but they are such snakes !
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nicky
(@NickyBeachLover) reported
Telus sent out snail mail on new Telus acct for ADT users. 9 digit acct # at my Fin Inst. did not work. Needs 10. After 2 hrs of tweets they had to provide a work around with an extra #. Very poor communication on changing acct #. Good luck.
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Barry McWilliams
(@barrymcbastard) reported
Now that the merger has been approved the federal government should acquire Bell's network infrastructure, kick Telus out of our healthcare system, and let them and runner up Rogers die a painful death.
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Tyler - VeeRocks.eth
(@VeeRocks_eth) reported
@anthonyc_eth @TELUS @TELUSsupport I haven’t had much of an issue today
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Ravi Selvarajan
(@Ravi_Selvarajan) reported
@TELUSsupport Telus Internet outage in Silverado community in South west Calgary. Please check and work on this outage
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Erik Rolfsen
(@erikrolfsen) reported
@TELUSsupport Yes, the Crave website has its own issues. Can’t even access a login page, which is why we were trying to go in via Telus+. Never mind, we are going to find something else to do.
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That Guy
(@lolaelverson) reported
from
Winnipeg, Manitoba
@TELUS is such a joke, I got an Apple Watch with them it’s $10 a month for data which hasn’t worked since the day I got it. I’ve called and they always say they’ll fix it but they don’t. Now they won’t let me out of my contract because i should’ve returned the watch right away
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Amangrewal100
(@Amangrewal1000) reported
@EconoChemist @goodkarma4344 I've had Freedom for two years, no problems at all. But I'll go to anyone but Rogers. Refuseee to do business with them clowns. Telus will get my business. Bell maybe they already get my business for internet.