Telus outages and service status in Surrey, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 1 outage signal in the last 24 hours around Surrey, including 1 direct report.
- The most common problems reported in this area mention Internet, Phone, and Wi-fi.
- The most recent signal from this area was received May 23, 4:30 PM EDT.
- Internet (52%)
- Phone (22%)
- Wi-fi (13%)
- Total Blackout (9%)
- E-mail (4%)
The latest reports from users having issues in Surrey come from postal codes V3T , V3S , V4N and V3R .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 23: Problems at Telus
Telus is having issues since 01:00 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: New Westminster, Surrey, Burnaby, Maple Ridge, Delta, and Langley.
| City | Problem Type | Report Time |
|---|---|---|
 New Westminster
|
Internet | 1 hour ago |
|
Surrey
|
Internet | 2 days ago |
|
Surrey
|
Internet | 3 days ago |
|
Burnaby
|
Phone | 4 days ago |
|
Surrey
|
6 days ago | |
|
Surrey
|
Internet | 9 days ago |
Nearby cities with recent reports
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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Bernardo G. S. (@Eni_gs) reported from Burnaby, British ColumbiaAnyone having problems with @TELUS ? No internet on #Burnaby #BritishColumbia. Please help @TELUSsupport
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?”
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.
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Asim Maple (@asim_maple) reported from Surrey, British Columbia@TELUS @TELUSsupport what's the best contact to call to cancel the new telus tv connection I took couple of days back. Never experienced such worst slowest service ever
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Keith Fiddler (@bigfid25) reported from Maple Ridge, British Columbia@drex @TELUS Check that all your cords are plugged in properly, I had this issue 2 weeks ago only to find out one Was unplugged
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Candi Marie (@CandiVanCity24) reported from Surrey, British Columbia@LuckyMobileCan I have been using your service for almost 3 years with no problems until now. Not impressed #luckymobile , you can bet I’ll be going back to a @TELUS plan now 💯! Who else has had issues with #luckymobile . #TELUS treats their customers much better!
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@dooksofhazard @TELUSsupport I actually love TELUS mobility support. But this thing brands do with forcing you into a circular automated help situation is frustrating when you’re already frustrated.
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Chad Rissanen (@chadrissanen) reported from Surrey, British Columbia@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaLiterally actually can’t believe that @TELUS is doing less than bare minimum right now to support customers in this crisis. Literally every other provider is waiving cell phone data overages and you’re like “we know you can’t travel so we are waiving roaming fees”. Do better.
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Nigel Cole (@Nigel_Cole59) reported from White Rock, British Columbia@TELUS have tried twice to buy accessories at your Semihamoo mall in Surrey location. The rude/useless asian girl at the door does everything to discourage business, wants a full explanation of why you wish to enter. What nonsense. Finished with TELUS.
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DaleCadeau (@DaleCadeau) reported from Delta, British Columbia@DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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Bradley Smith (@bradley) reported from Kensington-Cedar Cottage, British Columbia@hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.
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Peter Mrakic"The Diplomat"Neph-Rep/Pope/4Palestine (@MrakicCanada) reported from White Rock, British Columbia@steeletalk @TELUS @CKNW if you do not pay a Telus bill they destroy your credit report on exquifax = I hate Telus-fired my sister= **** telus= block me now.
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amu (@Amu3188) reported from Surrey, British Columbia@TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
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Dr. Pete Poovanna (@poovannact) reported from New Westminster, British Columbia@TELUSsupport I have a TELUS home account, why do I need to provide another verification for mobile services. I am not comfortable to provide SIN via phone.. This service person called from India.
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Jim Gordon (@jimgordontv) reported from Surrey, British Columbia@TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!
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Emmanuel Naidoo (@naidoo_emmanuel) reported from Burnaby, British Columbia@Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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HoodMomma (@MommaHood2) reported@SKivimaa When I had internet installed Telus sent an Indian who was hitting on me yuck then I had issues so they sent a predator Indian who was trying to get feely with me. I was going to beat him. Telus hires predators and scammers.
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Quinn K Chase (@QuinnJKChase) reported@jodyvance @TELUS They advertise that if you don’t have fibre (we didn’t) that you have 90’s service. We had 90’s service just like you have and a pixelated picture when it rained. One thing I do know, at $200+ a month, I sure didn’t pay 90’s prices!
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Annoying Canucks Fan 🏒 (@JCog88) reportedI'm paying $100+ for a phone I don't want spam callers. I won't fall for it as I'm somewhat vigilant and understand that telus or any company won't take Gift Cards as payment, but i know my Grandma or someone's mom may not understand. Its 2026 fix it.
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Preet Singh (@indersinghp) reported@bears_aware I fail to understand how this is an immigrant’s fault. Bell Telus Roger’s are hiring them to do this, point is that economy is in distress,all the companies are trying adopt methods that may be unusual to the Canadian culture. So stop shooting the messenger, target the source.
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Kathy Steffich Wells (@kittybunbun4) reported@jodyvance @TELUS I hate Telus, they are just the worst in customer service or lack of it. I am with Rodgers and they are great.
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✨️🖤President Law🐐👑 (@lePrezidente11) reportedAll this platforms are hiring, if you fail at one place, keep trying, and dont be attached to a platform. TELUS International Welocalize TaskUs OneForma (Pactera) Innodata Datasaur Clickworker Lionbridge Al Amazon MTurk Labelbox Hive Data Surge Al
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FiftySomethingNobody (@50somenobody) reported@CarrieTait @tom_cardoso Dani will do ANYTHING to rig and fix - kind of like that beyond insulting Telus Lifeworks "study" which in no way qualifies as 3rd party financial analysis - she can't be trusted to be straight up and professional about anything #despicabledani #firetheucp
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Geometric Abstraction (@Value_Theory) reported@windscribecom Don’t worry, they’ll give our pension funds to Telus to replace you with a much worse guaranteed to fail venture
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Kwabena Boateng (@startedwithswag) reported@TELUS I haven’t been advised anything. The customer service rep I spoke to couldn’t answer anything. Mind you I ordered this phone on April 30.
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Jordan Steele (@jordan26steele) reported@TheGunzShow @kellyinvegas They were initially intended for the trades-trucking industry but Nextel and Telus (Canada) saw the obsession with them and started pushing them on everyone. Worst mistake ever.