Telus outages and service status in Surrey, British Columbia

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Surrey, British Columbia

The most recent Telus outage reports came from the following cities: Burnaby, and Surrey.

City	Problem Type	Report Time
Burnaby	Internet	9 hours ago
Surrey	Internet	1 month ago
Surrey	Internet	1 month ago
Surrey	Internet	2 months ago
Surrey	Internet	2 months ago
Surrey	Internet	2 months ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  Erica Young (@ericapomme) reported 38 seconds ago from Surrey, British Columbia

  @TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.

• 
  DaleCadeau (@DaleCadeau) reported 47 seconds ago from Delta, British Columbia

  @DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  BdblE (@MsYouDoYou) reported 5 minutes ago from Burnaby, British Columbia

  I just wanted a phone. A simple ******* phone that could be used to make calls. In 3 days we’ve racked up an extra $20 because she took her phone outside I guess. WHAT ******** TELUS. That’s not what the woman sold me.

• 
  Brandon Crowe *Burner (@BrandonCrowe97) reported 5 minutes ago from Pitt Meadows, British Columbia

  @SamsungMobileCA @RogersHelps Pissed off fans are bad for business. Hey Rogers, remember a couple years ago when I left you? Then when I left Telus and came back 2 MOs ago? Hey Samsung, you ever heard of Huawei? Keep pissing off your Fan Edition base.......

• 
  Marcrake (@Marcrakee) reported 7 minutes ago from Burnaby, British Columbia

  @TELUS Roses are red Violets are blue My internet is down Can't work at all

• 
  Kenneth A Lush (@Kennethalush) reported 9 minutes ago from Surrey, British Columbia

  @telus sent me my cable bill on Christmas morning. **** you Telus!

• 
  BdblE (@MsYouDoYou) reported 10 minutes ago from Burnaby, British Columbia

  @carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.

• 
  #IndianStatus531 (@BlueCedarAngel) reported 11 minutes ago from Burnaby, British Columbia

  @RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚

• 
  Brad Atchison (@Brad604) reported 15 minutes ago from New Westminster, British Columbia

  Anyone else having Koodo/Telus issues right now?

• 
  BdblE (@MsYouDoYou) reported 34 minutes ago from Burnaby, British Columbia

  @BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?”

• 
  BdblE (@MsYouDoYou) reported 35 minutes ago from Burnaby, British Columbia

  And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.

• 
  Cheryl B. 🇨🇦 (@CherylPrior1) reported 36 minutes ago from Langley, British Columbia

  @pnwkate @NatalieLanovill @TELUS Shaw never gives me any trouble, great customer service.

• 
  Jim Gordon (@jimgordontv) reported 39 minutes ago from Surrey, British Columbia

  @TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!

• 
  Anshu Arora (@yourbcagent) reported 39 minutes ago from Surrey, British Columbia

  @TELUS how come #CustomerService is sooooo horrible

• 
  Antman 🐜🐜 (@ntman__) reported 40 minutes ago from Burnaby, British Columbia

  @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

• 
  Amanda S W♡ (@AmandaSW87) reported 45 minutes ago from Delta, British Columbia

  @AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.

• 
  BdblE (@MsYouDoYou) reported 49 minutes ago from Burnaby, British Columbia

  @CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.

• 
  Sadia Pannun (@sadia_74) reported 54 minutes ago from Surrey, British Columbia

  @Telus horrendous customer service. parent with dementia and you make things such a nightmare when calling for help #disgusting #garbage #pathetic

• 
  Bernadette Keenan (@BernadetteNTF) reported 55 minutes ago from Surrey, British Columbia

  @malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus

• 
  F3L!C!A S!LVA (@FreakyFelicia) reported 58 minutes ago from New Westminster, British Columbia

  After months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  shelby leslie (@shelbyeleslie) reported 4 minutes ago

  @StatisticsBC @VIAwesome Fair enough—public debate is healthy. But the core claims driving the marches (water grid drain + waste heat baking the city) still don’t match the actual engineering. These aren’t traditional evaporative data centres. Telus/Westbank designs use closed-loop liquid cooling—a sealed system that recirculates the same fluid, like a car radiator. Result: dramatically lower water use (company target: up to 90% less than conventional air-cooled facilities) and near-zero ongoing evaporation for the primary loop. At 150 W Georgia, the heat isn’t vented to the street. It’s transferred into Creative Energy’s district steam plant to help heat 200+ downtown buildings and cut natural-gas demand. That’s the opposite of “warming the city.” Protests highlight real questions about scale, power, and process. Those deserve scrutiny. Spreading outdated assumptions about water and heat does not. #Vancouver #DataCentres #Sustainability

• 
  Tori J 🇨🇦🇺🇦 (@MoonlightKn) reported 5 minutes ago

  @MCSnetAB Glad to know your office closes at 2200hrs! My net has been down sinve 2130! You guys want to fix this or do I think about going back to Telus??

• 
  T Bell (@BellTerryNEBC) reported 8 minutes ago

  @Derricktgoat @PaulB527811000 I can’t see Elon being stupid enough to help his competition . Telestat is likely about to be bought by Space ex . Carney & his pal get rich. Rogers/Bell/Telus get to modernize Spacex gets all of Canadas wifi comms. Win win win, except for the billions Telestat already got

• 
  HorseShoe Hillbilly (@HorseShoeHillby) reported 8 minutes ago

  @Travisdhanraj @Bell @Telus is just as bad. Tried to cancel my landline, wasted hours of my life with no results. Quit paying the bill, finally they cancelled and sent a final invoice, paid that and haven't done business with telus since.

• 
  Peter Smith (@PeterSm40707601) reported 13 minutes ago

  @policytensor @Tasnimnews_EN (1 of 2) I don't know but my hunch is that the US Gov't issued a blocking order to my service provider, Telus, (apparently a Canadian-owned firm that does not operate in the US) and it obeyed. During the 1962 Cuban missile crisis, there was a standoff between the US and Canada

• 
  Alex Maclean (@canmaclean42) reported 14 minutes ago

  @TaraArmstrongBC The bean counters and Wildfire operations are married but sleep in different rooms. The ministry is actually one of the poorer agencies of the government and sort of like the US marines there is rarely all the equipment and personell one wants but generally people are gung ho and will always make do. There are some internal skirmishes and rivalries like contract vs ministry firefighters, or between crews but generally it's friendly and all in all BC has one of the most professional and world class wildfire suppression systems. I can say that because I've been doing it for 10 years and have worked with firefighters from a dozen countries and half the provinces and territories. When it comes to finances it's a different world. For example some idiot thought it would be a great idea for Telus (the phone company) to do the ministries payroll, a universally hated arrangement by crews. After all on a slow year there are a thousand firefighters sitting around on base or doing make work projects on the governments dime. Why bother with additional funding, it doesn't buy votes. On a hot year one does what can be done with resources available until a state of emergency is declared and then the money rolls in and the millions flow. Probably costing considerably more than if sufficient crews and equipment were allocated in the first place. I'm not in management but the solution is probably in training and maintaining an additional 1000 ministry firefighters, expansion of the Para program, a few additional air assets and properly funding the type 2 and type 3 contract resources instead of a chronic loss of professional firefighters leaving the profession because there is no work or incentive to stay on a slow year. On a forest management perspective perhaps allowing green belts (natural fire breaks) to grow instead of spraying glyphosate (dries out the forest) for profit, or hiring enough Rangers to police the logging companies to get them to actually stay in line and manage the forests the way they pretend they do. Current logging practice drops water tables. But that's a conversation nobody wants to have

• 
  Neil (@neil_ndbress) reported 26 minutes ago

  @MPelletierCIO Try phoning Telus Why would anybody invest in a phone company that doesn't answer its phones. Customer services hasn't improved since the AGT days

• 
  Duke the Crusader (@Sithlor01286450) reported 27 minutes ago

  @Latin2077 @TELUSsupport I can confirm the My Telus App is also down. Could be some sort of maintenance but idk.

• 
  Bodhi1717 (@PaulWar76911334) reported 32 minutes ago

  @MPelletierCIO Are you going to double down on Telus seems a corrrolary to me

• 
  Jason Zanatta (@JasonZanatta) reported 33 minutes ago

  @bcbluecon Even in Central Coquitlam at my business , y over y we pay more and y over year @telus service gets worse. Multiple dropped calls per week. Dead zones. Ridiculous given what we Canadians pay. Time of emergency I can’t imagine how bad it must be.