Telus outages and service status in Surrey, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 1 outage signal in the last 24 hours around Surrey, including 1 direct report.
- The most common problems reported in this area mention Internet, Phone, and Wi-fi.
- The most recent signal from this area was received Apr 29, 7:01 PM EDT.
- Internet (65%)
- Phone (24%)
- Wi-fi (12%)
The latest reports from users having issues in Surrey come from postal codes V3T , V3S , V3W and V4A .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 30: Problems at Telus
Telus is having issues since 07:40 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Langley, Surrey, New Westminster, Burnaby, and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Langley
|
Internet | 16 hours ago |
|
Surrey
|
Internet | 7 days ago |
|
Surrey
|
Internet | 8 days ago |
|
Surrey
|
Internet | 9 days ago |
|
Surrey
|
Wi-fi | 9 days ago |
|
Surrey
|
Internet | 19 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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VWbugNuT (@Ryansisson7) reported from Pitt Meadows, British Columbia@TELUS The call-back service doesn't even call my phone it goes directly to my voicemail. What can you do about this disservice to your customers who can only wait on hold an hour to speak with a representative?
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John Duong Nguyen(“Anu RA”) (@JNcustoms) reported from Surrey, British Columbia@NortonSoft Telus is compromised got hijack for my pin before even getting to use it. Neighbor has access to my phone now posing as me wtf. Please advise...“HA!”©™Deploy&Desist.N0W
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Trevor (@EastvanTrev) reported from Burnaby, British ColumbiaScam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet
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Erica Young (@ericapomme) reported from Surrey, British Columbia@TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.
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Antman 🐜🐜 (@ntman__) reported from Burnaby, British Columbia@TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..
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Brandon Crowe *Burner (@BrandonCrowe97) reported from Pitt Meadows, British Columbia@SamsungMobileCA @RogersHelps Pissed off fans are bad for business. Hey Rogers, remember a couple years ago when I left you? Then when I left Telus and came back 2 MOs ago? Hey Samsung, you ever heard of Huawei? Keep pissing off your Fan Edition base.......
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DaleCadeau (@DaleCadeau) reported from Delta, British Columbia@richardzussman As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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Marla Poirier (@marlap2) reported from Surrey, British Columbia@TELUS reception? it’s so bad in Newton BC my husband has 5 dropped business calls!!! Losing business! Thanks Telus.
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Anshu Arora (@yourbcagent) reported from Surrey, British Columbia@TELUS called yesterday and today. On hold for over 30 minutes and no resolution. No one answered. Why is it so hard to get good #CustomerService
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trevor (@vancitytrevor) reported from New Westminster, British Columbia@TELUSsupport Lol u reply 24hrs later wow. Thats horrible @TELUS
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VWbugNuT (@Ryansisson7) reported from Surrey, British Columbia@TELUS How many times do I have to say NO to your co stant barrage of phone calls about switching my service? YOU ARE HARRASING ME. I'm not giving any info to the call center that for all I know is the same call center full of CRA scammer callers. TAKE NO FOR AN ANSWER!
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Curtis Wiebe (@DivisionW) reported from Surrey, British Columbia@TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?
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섹시한 핫도그와 박근혜와(커미) (@yeoncomi) reported from Maple Ridge, British ColumbiaWhy ******** 5g plans and cheap phone plans are only ******* available to businesses Rogers bell telus they have better deal for the businesses
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Mrs. Stregger (@owljustteach) reported from Langley, British ColumbiaHey @TELUS and @cibc you made it possible for a hacker to steal our phone number and then use it to etransfer money out of our bank account. Wow. You let us down BIG TIME. #security #stolenidentity #identitytheft
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
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Caster Sandra (@caster_sandra) reported from Surrey, British Columbia@JustinTrudeau @TELUS ok got signal
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus
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Peter Mrakic"The Diplomat"Neph-Rep/Pope/4Palestine (@MrakicCanada) reported from White Rock, British Columbia@steeletalk @TELUS @CKNW if you do not pay a Telus bill they destroy your credit report on exquifax = I hate Telus-fired my sister= **** telus= block me now.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.
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Bernadette Keenan (@BernadetteNTF) reported from Surrey, British Columbia@malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Alex Zoltan (@AmazingZoltan) reported@VanceYung_73 Telus has been fine. Koodo, a Telus subsidiary, also pretty good. Shaw was great! Rogers? Never again in this lifetime or the next.
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Leroy (@Leroy9959171040) reported@ProvoGal01 @TELUS @TELUSsupport I never answer those calls, ignore them.
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Everything AI | Crypto | FInanace | Current Events (@mx_lens) reportedFinance: TELUS pays 4.6 cents per share this year. That is a massive return for a 2.5% dividend yield. The yield is actually terrible compared to tech stocks. You need to be careful if you are looking for pure yield income right now. This stock is not for high income seeker...
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Alex Zoltan (@AmazingZoltan) reported@polymictic Never had a problem with Telus once.
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J (@J6440159438647) reported@ProvoGal01 @TELUS @TELUSsupport I hang up when I hear an Indian voice
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Jonathan Lee Scholes (@Jonleescholes) reported@TELUS what the heck happened to installing the PureFibre to the rest of the Somerset neighbourhood? You started 4 years ago then just gave up, the half I live in did not get the PureFibre and have the worst service because it’s the ‘old’ system! Now Bonavista is in the plans?!
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BlueCrabGames (@BlueCrabGaming) reported@ProvoGal01 @TELUS @TELUSsupport Its not even customer service thats outsoirced to india, 90% of their store employees are indian, and if you work for telus, and you call their internal support line, its also 100% indians.
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Russell Smith (@Russaroni99) reported@TELUSsupport Hi Telus support! I cancelled tv and Internet in Jan 26 and you just charged me for equipment not being returned. Canada post shows it returns to you with signature on 26 Jan 26. We need to remove the cancellation charges please.
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Alex Zoltan (@AmazingZoltan) reported@RightHereEh Telus ain't even close. Rogers is the runaway winner in customer abuse.
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OrSh (@oreoshitwagon) reported@ryangerritsen I just canceled Telus internet yesterday (contract over) and I’m so relieved to be free from their overpriced garbage service. I would’ve much preferred the online route had it been available. They offered me same service at half price locked in for 5 years. *******.