Telus Outage Report in Surrey, British Columbia
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Surrey come from postal codes V3T , V4A , V3W , V3V , V4N and V3S .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Telus
Telus is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (49%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, Langley, Burnaby, New Westminster, and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
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Phone | 2 days ago |
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Internet | 2 days ago |
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Wi-fi | 3 days ago |
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Internet | 5 days ago |
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Internet | 6 days ago |
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Internet | 6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.
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amu (@Amu3188) reported from Surrey, British Columbia@TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?
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Audrey Lobato (@AudreyLobato) reported from Surrey, British Columbia@TELUS @TELUSsupport after a 14 hr work day, all my husband wants to do is watch a playoff hockey game. Your PikTV is garbage and there is absolutely no customer support available.
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Audrey Lobato (@AudreyLobato) reported from Surrey, British Columbia@TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.
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Chris Falskow (@falskow) reported from Delta, British Columbia@TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.
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trevor (@vancitytrevor) reported from New Westminster, British Columbia@TELUSsupport Lol u reply 24hrs later wow. Thats horrible @TELUS
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?”
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Captain Tom E. Foote (@captainfoote) reported from Surrey, British ColumbiaFor 8 business days - I have had the worst customer experience with @TELUS and @TELUSsupport - Anyone win yet?
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaSo @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.
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Oladada (@whourDaDa) reported from Burnaby, British ColumbiaOne of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@toddnickel @TELUS @TELUSsupport Lemme know where you go because if it’s Shaw you’ll have the same issues so then what? I find it so odd that Telus’ solution is for you to find an independent 3rd party they can’t recommend to come in and fix their crap work that you’ll pay for.
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Candi Marie (@CandiVanCity24) reported from Surrey, British Columbia@LuckyMobileCan I have been using your service for almost 3 years with no problems until now. Not impressed #luckymobile , you can bet I’ll be going back to a @TELUS plan now 💯! Who else has had issues with #luckymobile . #TELUS treats their customers much better!
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Vic (@vicvirk) reported from Maple Ridge, British Columbia@wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.
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amu (@Amu3188) reported from Surrey, British Columbia@TELUSsupport I recently switched to Telus and having some issues with my account. Could you guys, please help?
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@MammaBearAli @TELUSsupport What a ******* lie. They lied to me. I’ve been with Telus for like 21 years and all our service is with them and I need out but they know the alternates are also trash.
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#IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British Columbia@RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚
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Curtis Wiebe (@DivisionW) reported from Surrey, British Columbia@TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaI just wanted a phone. A simple ******* phone that could be used to make calls. In 3 days we’ve racked up an extra $20 because she took her phone outside I guess. WHAT ******** TELUS. That’s not what the woman sold me.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Steven D Rowe (@stevendrowe) reportedProbably won’t get much work done today, when #telus @TELUS @TELUSsupport internet fibre is so slow I can’t even do a speed test.
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vasanth (@ask_me_97) reported@TorontoPearson okie what about network service providers booth like rogers, telus, bell stores inside the airport??
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Tinman (@1HabRising) reported@ScottTh66153768 @EllersDad @craig_7T2 It is ****** If you're paying, the blackout should be lifted. That's on Telus to follow through and get answers. They say they have no control? Then who in ******** is in command cause this is totally wrong.
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Jesse T (@jessebrahh) reported@iancmclaren I can’t wait for a company to start a strictly sport streaming service like Netflix so we can drop Shaw Rogers Telus and all the rest of them
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Shannon M. (@73_Freckles) reportedHelp me switch phone plans. The @TELUS “Employee Plan” that I got set up with when I arrived in Ottawa is now $110 A MONTH. No idea how that is supposed to be an awesome corporate deal. And they text me INCESSANTLY now when the bill is due. I’m beyond fed up. #highwayrobbery
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Craig Shand (@chinookag) reported from Mountain View County, Alberta@LukeRadau @TELUS I've got a booster too. Weird part is when my hub fails my cell phone still has good functional internet service. Thought they both worked off same cell signal.
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Tinman (@1HabRising) reported@craig_7T2 I agree Argued with them cause THEY told me I would get EVERY game. She said Telus has no control over that? Like .... WTF Then why am I paying Telus.
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Shannon Castonguay (@scastonguay74) reported@TELUSsupport No telus network in Hamilton!
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DanielleJN (@DanielleJN4) reported@TELUS why am I paying tax on free equipment?? Thats a new charge to my bill. Really? you want to give up my 7 years of business because now you are calling free equipment rentals taxable? since when? That was never divulged to me. I want a credit or am reporting it to @CRTCeng
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Andrew (@Andrew99667702) reported@erinermoran @TELUSsupport Way late to this, but we’re still having issues with Telus down here in Windsor Ontario