Telus Outage Report in Surrey, British Columbia
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The latest reports from users having issues in Surrey come from postal codes V3T, V3W, V4A, V3Z, V3V and V3R.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (30%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Burnaby, Langley and Maple Ridge.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
TV | |
| Vancouver |
Total Blackout | |
| Vancouver |
Total Blackout | |
| Vancouver |
Internet | |
| Vancouver |
Total Blackout |
Community Discussion
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Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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John Duong Nguyen(“Anu RA”)
(@JNcustoms) reported
from
Surrey, British Columbia
@NortonSoft Telus is compromised got hijack for my pin before even getting to use it. Neighbor has access to my phone now posing as me wtf. Please advise...“HA!”©™Deploy&Desist.N0W
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@richardzussman @TELUS couldn’t organize its way out of one car parade. A truly horrid company. It’s no wonder this clown show was a failure. The govt should’ve known how bad Telus was before allowing them to undertake the task. It’s no wonder it failed. Relying on Telus is abysmal organization
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.
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Rob Bahd
(@robbahd) reported
from
Delta, British Columbia
@RobShaw_BC @VaughnPalmer @TELUS So these call center agents are Telus employees? Adding agents to answer over a million calls is not going to solve the problem. A supplementary online system would have helped.
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Patrick C. Lalonde
(@ProfLalonde) reported
from
New Westminster, British Columbia
@reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating
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Matt Colangelo
(@mattcolangelo) reported
from
Burnaby, British Columbia
@telus our internet speed has been operating like it’s 1998. You have put us 23 years into the past. We have called your disgraceful support 4 times and have waited on hold for close to 5 hours only to receive support from humans with no solution. When are you going to fix it?
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E-Comm 9-1-1
(@EComm911_info) reported
from
Vancouver, British Columbia
.@TELUS advises that service has been restored.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.
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John_D_Nguyen(one tru Anu RA)
(@JNcustoms) reported
from
Surrey, British Columbia
@TELUS your Surrey internet connection provider is compromised, filing a privacy breach lawsuit against you **** 3 times no I’ve raised the issue of my accounts bein hacked 3 times being hung up on 3 times you’ll feel my disapproval of unsecured services provided to public.
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Rob Foster
(@rjfoster1511) reported
from
Vancouver, British Columbia
@TELUS @TELUSsupport WHERE ******** ARE YOU??? 8 HOURS WAITING FOR A SCHEDULED APPOINTMENT. BEYOND ******* RIDICULOUS NOW.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
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Brandon Crowe *Burner
(@BrandonCrowe97) reported
from
Pitt Meadows, British Columbia
@SamsungMobileCA @RogersHelps Pissed off fans are bad for business. Hey Rogers, remember a couple years ago when I left you? Then when I left Telus and came back 2 MOs ago? Hey Samsung, you ever heard of Huawei? Keep pissing off your Fan Edition base.......
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Vik Saggu
(@VancitySaggu) reported
from
Burnaby, British Columbia
@FlossYourTooth Wtf what’s this on Telus?
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@casper5803 @richardzussman @TELUS where are they getting these agents so quickly? Great if they actually can, however, the reality remains where are they getting them & why werent they deployed yesterday when it became obvious their ineptitude was creating huge issues?
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Nicholas John Ellan
(@njfavengers) reported
from
Burnaby, British Columbia
Hey @Translink it's way past time we got indigenous place names going on some of these SkyTrain stations. Like Patterson? Braid? "Main St Science World"??? A) it's the Telus World of Science these days B) we don't need you to tell us it's on main st C) **** colonialism in the ear
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
It’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@Bzubyk We all know it’s drivel damage control written by a PR hack. What it didn’t say was how they were going to remedy to situation. Probably because that cost $ & everyone knows @Telus is loathe to spend $ on much but virtue signalling PR campaigns.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Bowen
(@jpt16) reported
@TELUS internet/cable/phone contract ending, bill going from $157 pm to $307 pm, are you freakin serious? Who on earth pays that amount for domestic service?
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𝓜𝓲𝓼𝓼 𝓚𝓲𝓽𝓽𝔂 💕
(@KittyBaby1499) reported
Telus is the shittiest piece of **** company ever. I STILL DONT HAVE INTERNET AND IM LOSING MY MIND SOMEONE HELP
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getting out the game
(@__ricabee) reported
@Socaboycc I'm not mad at a base level, even tho I have questions re: implementation. But, it's a bigger issue of a slow defunding of public care, siphoning public funds to private companies (Westons/Telus) and putting more of the HC in the hands of a few companies with multi monopolies.
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Roxx Hunter
(@RoxxHunter) reported
*...Anyone else notice that @TELUS will throttle back your data to super slow speeds (way lower than advertised) once you've used up your hi-speed data, so much so that photos don't load instantly and videos buffer, yet ads with videos load seamlessly...* hmmm 🤔 #Scam #BS #Telus
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Dietrich Osswald
(@DietrichOsswald) reported
@theJagmeetSingh Jagmeet, Think first ! - maybe Telus made a huge profit by tracking Canadians with the „Covid App“ paid by this government, the very one YOU support ?
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rayyu.eth
(@rayyuphoto) reported
This is ridiculous. I called @TELUS @TELUSsupport and followed the prompts to speak to EPP. I was told it would be an hour wait. After 1 hour 11 mins my call was redirected to the regular line where the rep says he has no training in EPP and he can’t help nor control the redirect
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Jim Ennis
(@JimEnnis12) reported
@theJagmeetSingh Telus made that much! That means dividends might go up for me as I own a few shares of that company. I use those dividends to pay my bills etc. Seeing your government does nothing to help it’s citizens!!!!! Comments Jag?????
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Diane Marie
(@DianeMariePosts) reported
@lgfc2 I gave spousal unit my X. Good phone. He turned down my previous 6. I will speak to Telus about a family plan. I guess getting employees is not easy these days, but I would fire that guy’s a**.
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𝔤𝔬𝔡𝔡𝔢𝔰𝔰 𝔞𝔭𝔯𝔦𝔩 𝔟𝔞𝔟𝔶⋆｡°✩
(@itsaprilboo1) reported
@TELUSsupport @KittyBaby1499 YEAH HELP HER TELUS YOU GUYS SUCK
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Jipper
(@jipper007) reported
@zerocool6687 @theJagmeetSingh Telus is into waaaaay more then telecom. They have many government service contracts. I also pay $35 a month for 16gb and unlimited talk and text. It’s $45 after tax. No contract. Bring your own device or expect to pay. Shop around.