Telus Outage Report in Surrey, British Columbia

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Surrey, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, Langley, Burnaby, New Westminster, and Pitt Meadows.

City	Problem Type	Report Time
Surrey	Internet	16 hours ago
Langley	Internet	2 days ago
Langley	Internet	2 days ago
Surrey	Internet	2 days ago
Surrey	Internet	2 days ago
Burnaby	Total Blackout	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  Matt Colangelo (@mattcolangelo) reported 59 seconds ago from Burnaby, British Columbia

  @telus our internet speed has been operating like it’s 1998. You have put us 23 years into the past. We have called your disgraceful support 4 times and have waited on hold for close to 5 hours only to receive support from humans with no solution. When are you going to fix it?

• 
  Bernadette Keenan (@BernadetteNTF) reported 4 minutes ago from Surrey, British Columbia

  @malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus

• 
  BdblE (@MsYouDoYou) reported 6 minutes ago from Burnaby, British Columbia

  @maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.

• 
  John Duong Nguyen(“Anu RA”) (@JNcustoms) reported 13 minutes ago from Surrey, British Columbia

  @NortonSoft Telus is compromised got hijack for my pin before even getting to use it. Neighbor has access to my phone now posing as me wtf. Please advise...“HA!”©™Deploy&Desist.N0W

• 
  John_D_Nguyen(one tru Anu RA) (@JNcustoms) reported 14 minutes ago from Surrey, British Columbia

  @TELUS your Surrey internet connection provider is compromised, filing a privacy breach lawsuit against you **** 3 times no I’ve raised the issue of my accounts bein hacked 3 times being hung up on 3 times you’ll feel my disapproval of unsecured services provided to public.

• 
  Roland van Kaauwen (@DaddyR69) reported 19 minutes ago from Surrey, British Columbia

  @ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2

• 
  Vik Saggu (@VancitySaggu) reported 19 minutes ago from Burnaby, British Columbia

  @FlossYourTooth Wtf what’s this on Telus?

• 
  Patrick C. Lalonde (@ProfLalonde) reported 20 minutes ago from New Westminster, British Columbia

  @reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating

• 
  BdblE (@MsYouDoYou) reported 23 minutes ago from Burnaby, British Columbia

  It’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.

• 
  Chad Rissanen (@chadrissanen) reported 24 minutes ago from Surrey, British Columbia

  @Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

• 
  Brandon Crowe *Burner (@BrandonCrowe97) reported 27 minutes ago from Pitt Meadows, British Columbia

  @SamsungMobileCA @RogersHelps Pissed off fans are bad for business. Hey Rogers, remember a couple years ago when I left you? Then when I left Telus and came back 2 MOs ago? Hey Samsung, you ever heard of Huawei? Keep pissing off your Fan Edition base.......

• 
  BdblE (@MsYouDoYou) reported 28 minutes ago from Burnaby, British Columbia

  @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

• 
  mike blackmon (@MikeyBlackmon) reported 29 minutes ago from Burnaby, British Columbia

  Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

• 
  jimmynighttime (@jimmynighttime) reported 37 minutes ago from Surrey, British Columbia

  @TELUSsupport Spent over an hour on hold to be unknowingly kicked over to an answering machine? I spend so much$$ with TELUS, why is service so hard to get?

• 
  Jamie Billingham (@jamiebillingham) reported 45 minutes ago from Surrey, British Columbia

  So @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.

• 
  BdblE (@MsYouDoYou) reported 50 minutes ago from Burnaby, British Columbia

  And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.

• 
  BdblE (@MsYouDoYou) reported 53 minutes ago from Burnaby, British Columbia

  God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.

• 
  BdblE (@MsYouDoYou) reported 57 minutes ago from Burnaby, British Columbia

  I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.

• 
  Nicholas John Ellan (@njfavengers) reported 58 minutes ago from Burnaby, British Columbia

  Hey @Translink it's way past time we got indigenous place names going on some of these SkyTrain stations. Like Patterson? Braid? "Main St Science World"??? A) it's the Telus World of Science these days B) we don't need you to tell us it's on main st C) **** colonialism in the ear

• 
  BdblE (@MsYouDoYou) reported 59 minutes ago from Burnaby, British Columbia

  Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kyle (@kylemurp13) reported 7 minutes ago

  @micaelakimchi @TELUS @ShawInfo help a person out?

• 
  Heather Turner Hamel (@HamelHeather) reported 9 minutes ago

  Hi @Bell_Support. I am on the 3rd day of no cell service. I have a ticket number. Was given an estimate of 5-7 business days. Not just me, but neighbours using Bell, Telus and Virgin. How can you leave people without service for that long? This is unacceptable!

• 
  Carmela Ferro (@carmelapharaoh) reported 14 minutes ago

  @Crackmacs @Patrick_ORourke @TELUS Yeah I’ve had really blood boiling experiences with Koodo and Telus customer service after trying to cancel my Mom and brothers phone after they died. So I might just look into Virgin.

• 
  BrookieBoop (@BoopBrookie) reported 16 minutes ago

  @Shawhelp the problem was fixed. telus cut into the main road and cut off shaws cable while they were installing their fiberoptic. cut out my entire condominium properties cable. i was refunded 17 days worth of no cable/internet. thanks. 🙏🏻

• 
  Curt McNaughton (@MdmCurt) reported 17 minutes ago

  @jcalder1983 @MBAgDays @Xplornet I am currently hoping for a better solution so that I can say the magic words to my Telus Smart Hub Account! How can we help you today? I might even wait on hold to tell them they are fired

• 
  cindy hill (@Chill520) reported 18 minutes ago

  @TD_Canada Thanks for the reply. I *really* wish you guys had better hold music (ugh same 8 bars of smooth sax jazz for 105 minutes is driving me crazy) OR call back service - like Telus or Shaw have.

• 
  MissyLu (@MissyLu8) reported 21 minutes ago

  @NewsChannel9 @SenSchumer Telus in Canada gives single mothers an 80% discount for Internet. How about a telecommunications company stepping up to the plate and giving Schumer some tangible support.

• 
  cm (@Crackmacs) reported 23 minutes ago from Calgary, Alberta

  @Patrick_ORourke @carmelapharaoh @TELUS I was of the same opinion...until i need tech support. And now im with virgin, with higher data, a lower bill, and actual people to talk to.

• 
  Ryan - Wash your hands and order delivery (@ohryan) reported 26 minutes ago

  @levisan @TELUS "cloudcheck" the name of a service offered assia-inc. oddly the domain name has a private whois. the domain redirects to an AWS loadbalancer. strange. Were you able to examine the request?

• 
  René Gobeil (@Nutjobwmachete) reported 27 minutes ago

  @TELUS - I’m sorry, but I’ve just had to hang up on one of your guys twice after he kept calling me by the wrong name, even after I corrected him.