Telus Outage Report in Surrey, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Surrey come from postal codes V3T, V4A, V3S, V3W, V3V and V3Z.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Telus
Telus is having issues since 03:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Surrey, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Pitt Meadows, Burnaby, Langley, New Westminster and Maple Ridge.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Phone | |
| Surrey |
Phone | |
| Vancouver |
Internet | |
| Vancouver |
||
| Vancouver |
Phone | |
| Vancouver |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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ChristopheRichardson
(@RichardsonYVR) reported
from
Vancouver, British Columbia
Crazy ... Nonsensical ... arrived for non-life threatening but ‘E’ medical appointment referral AND @TELUS is DOWN ( again ) ... chaos ... interesting how we take technology for granted ...
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Luis Giraldo
(@luisgiraldo) reported
from
Vancouver, British Columbia
I think I’ll move all my IT company mobiles to Rogers. That’d *actually* be faster than getting a call answered by @TELUS client “care” to fix a plan change they screwed up.
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
@timberFox1123 I'm with Telus and having the same issue. I can't even run a speed test with the Telus app cause the internet capability is apparently non-existent.
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lapd1dl
(@Dennis02976748) reported
from
Maple Ridge, British Columbia
@JanetBrown980 @TELUS @TELUSsupport @CKNW @GlobalBC @BillTieleman @jarmstrongbc @IRPlawyer @jillreports Mine was only down 3 days.
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F3L!C!A S!LVA
(@FreakyFelicia) reported
from
New Westminster, British Columbia
After months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library
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The Real Thanksgiving was Last Month
(@jsney20) reported
from
Burnaby, British Columbia
Telus is bad. Please follow me for more Canadian Telecom info
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Steven Schelling
(@StevenINK) reported
from
Vancouver, British Columbia
@gazzer49 @TELUSsupport @TELUS I’ve given up, Gary. Moving to a Gmail server and maybe changing my home service.
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Shawn Sviridov
(@galleryss) reported
from
Vancouver, British Columbia
@AllyBertamini @BarbSchmidt4 @TELUSsupport @DebraPurdyKong - As someone who works in related technology field, I can imagine Telus is putting a momentous effort in. These failures can be so complex that restoration can take longer than even the IT techs expected. Telus for sure working hard with no sleep on this issue.👍
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Caster Sandra
(@caster_sandra) reported
from
Surrey, British Columbia
@JustinTrudeau @TELUS ok got signal
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Peter Mrakic"The Diplomat"Neph-Rep/Pope/4Palestine
(@MrakicCanada) reported
from
White Rock, British Columbia
@steeletalk @TELUS @CKNW if you do not pay a Telus bill they destroy your credit report on exquifax = I hate Telus-fired my sister= **** telus= block me now.
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Darren Watts
(@DarrenWatts82) reported
from
Surrey, British Columbia
@TELUS hi, wondering if someone from customer services can pm me. Interested in adding internet with my optik tv. Internet is currently with Shaw.
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS
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Scott Stevens
(@scuttlebuttdad) reported
from
Delta, British Columbia
@telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.
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Stuart Dickson
(@stuball6251) reported
from
New Westminster, British Columbia
@MelissaLMRogers @jstweedie Post a sign ShiftWorker Absolutely No Canvassing or Solicitation Used to work shift work, if some one ignored sign it was sometimes worth it to give them hell (and see who/what they were hawking) Telus and Shaw cable salesmen were the worst.
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Tee
(@Life_is_2_Long) reported
from
Delta, British Columbia
@stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating
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Nic Amaya
(@Nic_Amaya) reported
from
Maple Ridge, British Columbia
@asisports @TELUSsupport @TELUS Wow incredible! @TELUS should definitely compensate you! At least 1 week per day that you have endured this! That’d be almost 6 months free service... outrageous!
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
Wtf is up with my internet @TELUS
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Shahraz Kassam
(@Shamindiamonds) reported
from
Burnaby, British Columbia
25 hours without internet, tv or home phone! Come on @TELUS you need to improve your repair service. Can’t leave your customers in the dark for so long. Our whole neighborhood is without service since 10:30pm Wednesday night.
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Kelsey Webb
(@KelseyWebbratz) reported
from
Burnaby, British Columbia
Got home at 3am after a long shift only to find that I have no internet and no TV. Luckily @TELUS has 24/7 tech support! Gotta say that their phone operator Christian was the most pleasant voice I've ever heard @TELUSsupport! Too bad my Fibre problems can't be fixed remotely.
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내일은파산커미🇨🇦🛬🐊;
(@yeoncomi) reported
from
Maple Ridge, British Columbia
Telus Animal ads SUCKS
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Ashleigh Chase (Ace)
(@AshleighChasexx) reported
@CompBureau This is the 2nd time in a month @telus has done this. The 1st time was a promo w/ TV services in which they asked me for over $300 to get the promotion. The 2nd time was today for the internet promotion. New customer=Current or prior customer= #shady #baitandswitch
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Connie woodrow
(@73clw) reported
@TELUS so disappointed in this company. Trying to move overs to this company and no one wants to help. Cust service is the worst!!!!
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Faith
(@RyanGJ8) reported
*go to telus to get a new phone* Telus Rep: Come back in two weeks we are expecting prices to go down! *goes back two weeks later* Telus Rep: Prices have all gone up!
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Larry Kozy
(@LSKinYYC) reported
Anyone received unsolicited charge ~ $48 on cell phone bill for "Application Purchase"? I called @TELUS yesterday, they said it was from Voxtel Services and to call them. Only auto message at Voxtel, doesn't allow to connect with customer service rep. Another scam, no recourse.
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James Wanless
(@airigidir) reported
Anyone on a Telus Wifi hub? I've been looking high and low for info on changing the 2.4ghz and 5ghz SSIDS to separate network names? Auto routing isn't ideal sometimes. Even on the hub admin UI, it doesn't appear you can separate the band SSIDs at all. Utterly ridiculous if so.
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Gwensday
(@Gwensday3) reported
@SoniaFurstenau @bcndp I've used telus online Dr's for over a year and never been charged anything. Prescriptions, tests and follow up all free.
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Debs Shaver-Vernon 🇨🇦
(@edebis) reported
@Victoria59L Yes 15min from the Calgary city limits yet at times my cell service is 1/2 to 1 bar We live in the shadow of the foothills Satellite tv is flawless though expensive Telus hub was working until they loaded up their network So wifi is sketchy Waiting on a satellite
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Don
(@crewcred) reported
Oh what a shocker, @TELUS ****** product/service is down again. I wish they would get their **** together. @TELUSsupport
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evelyn marie
(@evelynmarie34) reported
@castleflutes @FidoSolutions lol. youre tweeting @ the wrong agents - they cant fix your internet, only technicians can. maybe switch to a proper isp like telus...?
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angd
(@angd) reported
What the heck is going on at @TELUSsupport tonight. An outrageous $1000 unknown charge on my bill. The my Telus website is down. I have been getting weird run around on the phone. Have they succumbed to the full moon or something.