Telus outages and service status in Surrey, British Columbia

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Surrey, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, Burnaby, Maple Ridge, Delta, Langley, and New Westminster.

City	Problem Type	Report Time
Surrey	E-mail	2 hours ago
Surrey	Internet	3 days ago
Surrey	Internet	4 days ago
Burnaby	Internet	5 days ago
Surrey	Wi-fi	8 days ago
Surrey	Wi-fi	8 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  DaleCadeau (@DaleCadeau) reported 2 minutes ago from Delta, British Columbia

  @richardzussman As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  BdblE (@MsYouDoYou) reported 10 minutes ago from Burnaby, British Columbia

  @BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?”

• 
  Roland van Kaauwen (@DaddyR69) reported 12 minutes ago from Surrey, British Columbia

  @ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2

• 
  Jamie Billingham (@jamiebillingham) reported 13 minutes ago from Surrey, British Columbia

  So @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.

• 
  BdblE (@MsYouDoYou) reported 14 minutes ago from Burnaby, British Columbia

  I just wanted a phone. A simple ******* phone that could be used to make calls. In 3 days we’ve racked up an extra $20 because she took her phone outside I guess. WHAT ******** TELUS. That’s not what the woman sold me.

• 
  John Duong Nguyen(“Anu RA”) (@JNcustoms) reported 26 minutes ago from Surrey, British Columbia

  @NortonSoft Telus is compromised got hijack for my pin before even getting to use it. Neighbor has access to my phone now posing as me wtf. Please advise...“HA!”©™Deploy&Desist.N0W

• 
  DaleCadeau (@DaleCadeau) reported 26 minutes ago from Delta, British Columbia

  @GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  BdblE (@MsYouDoYou) reported 27 minutes ago from Burnaby, British Columbia

  @toddnickel @TELUS @TELUSsupport Lemme know where you go because if it’s Shaw you’ll have the same issues so then what? I find it so odd that Telus’ solution is for you to find an independent 3rd party they can’t recommend to come in and fix their crap work that you’ll pay for.

• 
  Adam MacGillivray (@acemacg) reported 29 minutes ago from Surrey, British Columbia

  @SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.

• 
  BdblE (@MsYouDoYou) reported 30 minutes ago from Burnaby, British Columbia

  It’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.

• 
  HODLouly (@Maria_here) reported 32 minutes ago from Burnaby, British Columbia

  @theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold

• 
  BdblE (@MsYouDoYou) reported 33 minutes ago from Burnaby, British Columbia

  @CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.

• 
  Bernardo G. S. (@Eni_gs) reported 36 minutes ago from Burnaby, British Columbia

  Anyone having problems with @TELUS ? No internet on #Burnaby #BritishColumbia. Please help @TELUSsupport

• 
  Jim Gordon (@jimgordontv) reported 37 minutes ago from Surrey, British Columbia

  @TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!

• 
  The Real Thanksgiving was Last Month (@jsney20) reported 42 minutes ago from Burnaby, British Columbia

  Telus is bad. Please follow me for more Canadian Telecom info

• 
  BdblE (@MsYouDoYou) reported 57 minutes ago from Burnaby, British Columbia

  I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.

• 
  Tall Paul 'Mr Vancouver' (@TallPaulsLife) reported 57 minutes ago from Surrey, British Columbia

  Well @TELUS once again your service is sub par on so many level

• 
  #IndianStatus531 (@BlueCedarAngel) reported 57 minutes ago from Burnaby, British Columbia

  There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.

• 
  Kim (@LuvKimber) reported 59 minutes ago from Surrey, British Columbia

  So after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???

• 
  Bradley Smith (@bradley) reported 60 minutes ago from Kensington-Cedar Cottage, British Columbia

  @hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JT🇨🇦 (@Jeffdthompson) reported 4 minutes ago

  One of Canada's largest telecom companies just became a real estate developer. And the story behind how is worth paying attention to. Telus owns over 2,300 institutional properties across Canada. Most of them were built decades ago to house copper-based telephone exchange equipment the backbone of the country's phone system. As Telus migrated to fibre optics, that equipment shrank dramatically. Suddenly they had hundreds of well-located properties in the heart of Canadian communities sitting largely empty. So instead of selling, they decided to build. Through an initiative called Telus Living, they are now repurposing and monetizing those former exchange sites into purpose-built rental housing. The company has identified approximately 200 sites for alternative uses. The projected stabilized value of the portfolio could reach up to $3 billion. The execution is already well underway. Their first building in Nanaimo received its occupancy permit at the end of April and began welcoming residents last week. Vancouver's Point Grey is under construction. A further 18 properties are proposed to add over 3,000 homes across BC over the next six years, with plans to expand to Alberta and Quebec. Telus Living could eventually deliver 5,000 to 10,000 units in BC alone. There are a few things that make this story interesting beyond the headlines. First, the locations. These aren't suburban greenfields. They are infill sites in established neighbourhoods, exactly where rental housing demand is highest and new supply is hardest to create. Telus didn't have to find the land. They already owned it. Second, the model. Telus Living could eventually be converted into a REIT, turning a telecom company's real estate liability into a standalone investment vehicle generating long-term rental income. Third, the broader signal. When a company with no background in real estate development looks at its asset base and sees a $3 billion housing opportunity, it tells you something about where value is being created in Canada right now. The housing crisis and shifting technology created an opening. Telus walked through it.

• 
  guy guy (@guyguy47587709) reported 6 minutes ago

  @MTe005 @cd_hooks @Lux_Stella_ instead of building this in the middle of nowhere they’re gonna waste prime real estate and staggering amounts of tax payer dollar so Telus and the other telecoms and gut their workforces even further. Absolute retard you are

• 
  Inspired Aquariums (@InspiredAquaCA) reported 6 minutes ago

  "We are getting to a point where not answering your phone is the safest thing to do" These scam calls are so common, and usually involve the scammers spoofing a local number to help fool the victim. Somehow @TELUS is unable (or unwilling) to do anything about number spoofing 😑

• 
  🇺🇸 in 🇨🇦 (@LikeFleasOnADog) reported 8 minutes ago

  @bears_aware These are Telus workers ??? @TELUS , hire Canadians, or I’m finding another Company to take my business to. It’s bad enough when I call for tech support, that I’m chatting with Indians in India (who I barely fkn understand) 🤬

• 
  Oh Boy It's Kale (@OhBoyItsKale) reported 9 minutes ago

  @LXXXIVMJW @Emily_Lowan Well telus reported 525 for these 3 sites. These jobs will include technicians, operators, engineers, managers and support roles like security

• 
  shell (@shelery1) reported 10 minutes ago

  @MommaHood2 @TELUS Telus is garbage! Spent 6 hours speaking to agents in Philippines , Guatemala & india of course! I **** you not! Problem never resolved!

• 
  District 6 (@P43215) reported 11 minutes ago

  @woods_lin_ @Beefshaver Check Telus Sky Calgary, it sat there unfinished in delays for 2-3 years and was horrible, probably still pretty bad.

• 
  JBreezy (@JBray47) reported 11 minutes ago

  @BrandonWealth Nobody in any right mind of a growth investor should be putting money into ENB/telus/bmo or any of those garbage stocks. If you want growth, invest in US, if you want dividends, invest In AGF 10750 or US weekly ETF’s like BLOX, GIAX.

• 
  Bill Tansey (@lkn4chnge) reported 11 minutes ago

  @sitkamedia Gotta wonder how this guy keeps his job after all these years, No competition and can’t get the company off the ground, If he’d focus on service and realise how much Telus is hated for their call centres he’d do something

• 
  Shawn DeWolfe - Cascadian (@dewolfe001) reported 16 minutes ago

  @collectibledad @TELUS They billed me for a bogus service for the longest time. After I cancelled altogether, they tried to keep billing me. I said I was going to let it go to collections, then a small claims action, then make my defense / precedent there. @telusmobility finally stopped billing me.