Telus

Telus Outage Report in Paris, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Paris, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Paris and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Paris, Ontario 12/13/2025 14:20

December 13: Problems at Telus

Telus is having issues since 09:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Paris, Ontario

Latest outage, problems and issue reports in Paris and nearby locations:

  • Shanny684 Scott Shannon (@Shanny684) reported from North Dumfries, Ontario

    @TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.

  • ryanleys2 Ryan Leys (@ryanleys2) reported from Cambridge, Ontario

    @AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.

  • Charlie_Lyons Charlie Lyons (@Charlie_Lyons) reported from Brantford, Ontario

    Anyone else in Brantford currently getting no cell service where you ordinarily get 3 or 4 bars? #TELUS #Brantford #BrantfordBrant

  • MikeSpicer12 Mike Spicer (@MikeSpicer12) reported from Brant, Ontario

    @TELUS Thanks for the $500.00 cancellation bill today. You charged me a cancellation fee when I moved from Alberta to Ontario!! You don’t have internet or tv service in Ontario! And that’s my fault! Customer service needs improvement too!!

  • amber122185 mazikeen (@amber122185) reported from Brantford, Ontario

    Does telus have good Internet plans? I know they never used to do Internet but I thought I saw some thing recently where they did start.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Jadiac1 Jadiac (@Jadiac1) reported

    @TELUS disappointed you are now going to charge me a fee to pay my monthly bill. Not a great way to treat a long time customer. Where’s the rewards for being a good customer? I’m gonna rethink my future with #telus #poorcustomerservice

  • sydneyyball_ Sydney Ball (@sydneyyball_) reported

    @TELUS you’re greedy mother fudgers. Loyal customer for years, now getting charged an extra 1.5%. You will be losing my business. This is outrageous considering your massive profits this past year.

  • NathenDougdeen Nathen dougdern (@NathenDougdeen) reported

    @TELUS your service sucks!especially the 5G on the 13 pro max😭and yall wanna charge us 1.5% more smh

  • VanIsleVeggie Terra 😷 (@VanIsleVeggie) reported

    @MobileSyrup Called #telus to inquire about cancelling my service. The agent was unaware of the new policy and flabbergast. In a strange turn of events, the call ended with me apologizing to her for the headaches of customer calls ahead. In her words, “you can leave Telus but I need my job.”

  • KevREvoy Revvy (@KevREvoy) reported

    @CanmoreRobb @TELUSsupport @CRTCeng Just moved to France from Canada. Telus was $130/ month for 5GB unlimited calling. Service in France is 19 Euros per month for 140GB and unlimited calling. How can that be anything but collusion among the Canadian telcos?

  • TELUSsupport TELUS Support (@TELUSsupport) reported

    @erimegsmom Hey Kathleen, to avoid roaming notifications, you can set up the Network Mode to Manual - TELUS, from the settings of the phone and keep the data roaming off.

  • nealjennings Neal Jennings ☮️ (@nealjennings) reported

    @_marty_k @TELUS It's... shockingly bad form. Telus is usually better than this.

  • bcmariamakiling maria makiling (@bcmariamakiling) reported

    @ianhanomansing Telus Customer Service agreed today to email the monthly bill to me to pay either at bank or on line. No fee. No bank account access.

  • AlbertBrownJr Albert Brown (@AlbertBrownJr) reported

    I really wish @TELUS would get their act together and actually provide usable service in my neighbourhood. Instead I’m stuck with @Shawhelp who appear to be incompetent.

  • RayeBrian Brian Del Raye (@RayeBrian) reported

    @TELUSsupport 6:30 on a Friday night and there is no customer service to fix a Telus problem??? Chat not available and your 310-1212 number says it’s out of service? Sounds about right.