Vidéotron Outage Report in Boisbriand, Laurentides, Quebec

Problems in the last 24 hours in Boisbriand, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Boisbriand, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Boisbriand, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Saint-Jérôme, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Internet	3 days ago
Montréal	Internet	3 days ago
Montréal	Wi-fi	8 days ago
Montréal	Internet	11 days ago
Montréal	Total Blackout	11 days ago
Montréal	Total Blackout	12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Boisbriand, Quebec

Latest outage, problems and issue reports in Boisbriand and nearby locations:

• 
  Tom (@dirtydinarzo) reported 3 minutes ago from Kirkland, Quebec

  @KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

• 
  Issa Sissoko (@IssaCheckmate) reported 6 minutes ago from Montréal, Quebec

  @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

• 
  Issa Sissoko (@IssaCheckmate) reported 11 minutes ago from Montréal, Quebec

  I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 23 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron has the worst customer service.

• 
  Nick Chrysanthakopoulos (@NickChrysantha1) reported 30 minutes ago from Montréal, Quebec

  @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

• 
  sbg4evr (@sbg4evr) reported 31 minutes ago from Montréal, Quebec

  @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

• 
  Elephant Stone (@ElephantStoneHQ) reported 32 minutes ago from Montréal, Quebec

  @MikeSidel @Videotron Sucks

• 
  lawrence bass (@lbass007) reported 32 minutes ago from Laval, Quebec

  @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

• 
  SalaUddin (@salauddinshah99) reported 32 minutes ago from Laval, Quebec

  @fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

• 
  Kathy M (@kathym425) reported 36 minutes ago from Montréal, Quebec

  @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

• 
  Elephant Stone (@ElephantStoneHQ) reported 36 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

• 
  Droussy 🎙🔥 (@DroussyBabe) reported 37 minutes ago from Montréal, Quebec

  Fix this **** Now !! @Videotron #enjeuxmajeurs

• 
  Badr S. Masri (@badrmasri) reported 37 minutes ago from Laval, Quebec

  @Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

• 
  khai (@sumtimw0ng) reported 38 minutes ago from Montréal, Quebec

  Hm, Videotron Internet is unstable tonight...

• 
  m@rie (@mtn_carnet) reported 38 minutes ago from Montréal, Quebec

  @Videotron Service internet.

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 39 minutes ago from Dollard-Des Ormeaux, Quebec

  Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

• 
  M▼RKDIEZ (@markdiez514) reported 40 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 41 minutes ago from Dollard-Des Ormeaux, Quebec

  When Videotron calls you to solve your problems, but actually doesn't lmao.

• 
  Issa Sissoko (@IssaCheckmate) reported 53 minutes ago from Montréal, Quebec

  @Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

• 
  Kathy M (@kathym425) reported 54 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Zip Cable Tray Systems Inc. (@ZipCableTray) reported 3 minutes ago

  @Videotron Our companies (Zip Cable Tray Systems) service address is 573 Avenue Delmar, Pointe-Claire, H9R 4A9. We have had no Internet since Thursday. When will it be restored please, because we have no phones as well (VOIP)?

• 
  Sasha Lagarde (@sashalaGarde) reported 3 minutes ago

  Still no internet on the last Saturday of the regular season... cmon @Videotron . Help a brotha out!

• 
  Achuckl (@achuckl) reported 4 minutes ago

  @Videotron Come on @Videotron …. For the past two days my XI7 has been trying to reconnect to dhcpv6 repeatly every minute causing my internet to be nonfunctional. Let’s fix it.

• 
  Montrealer80 (@OmarAbalkhail) reported 5 minutes ago

  @jwmann @Videotron lol I feel bad ! But I still complain haha

• 
  Tom Burke (@Globegrowth) reported 7 minutes ago

  @Videotron Any updates for Western NDG? Any timelines? Why not have an OUTAGE map like the Hydro Quebec app has. Phone, internet and cable is now like an essential utility!

• 
  Andreas Indro (@andreas_indro) reported 11 minutes ago

  @Videotron Do you have an outage map??? There's no update whatsoever on twitter since this one.

• 
  Pelukita (@Pelukiiita) reported 12 minutes ago

  @Videotron This is ridiculous!!! Now you guys are not even answering the phone!!! It’s been two days now. I get that it’s Easter but you guys better fix the problem today.

• 
  Zorander 🇬🇷 🇨🇦 (@GorionZ) reported 15 minutes ago

  @Videotron been on hold for 3 hours waiting to get someone this is totally unacceptable with NO updated and Not enough people to answer the phones and NO messages on the IVR to give us a rough estimate. as someone that works in the IT field this is piss poor service.

• 
  Xar (@Xarquavious) reported 17 minutes ago

  @Videotron 4 days without wifi like wtf bro

• 
  FraFra (@FrankPatulli) reported 19 minutes ago

  @Videotron I understand your present goal is to resolve the issues asap. Unhappy customers create unpleasant customer service work. With that said, it shows you have an inferior structure compared to Bell and furthermore, unprepared to handle such an outage in a timely manner.