Vidéotron Outage Report in Montréal-Est, Montréal, Québec
No problems detected
If you are having issues, please submit a report below.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Montréal-Est, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Montréal-Est and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
-
Internet (73%)
-
Wi-fi (10%)
-
TV (8%)
-
Total Blackout (6%)
-
E-mail (2%)
-
Phone (1%)
Live Outage Map Near Montréal-Est, Montréal, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Longueuil, Laval and Repentigny.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Montréal-Est, Québec
Latest outage, problems and issue reports in Montréal-Est and nearby locations:
-
Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
Anyone else having @Videotron internet issues?
-
Fha Gauthier
(@voilalasoupe) reported
from
Laval, Québec
Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.
-
Felipe PJ
(@fjvost) reported
from
Montréal, Québec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
-
Nick Chrysanthakopoulos
(@NickChrysantha1) reported
from
Montréal, Québec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
-
sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@Videotron is service down? No Helix, no tv or internet access
-
lawrence bass
(@lbass007) reported
from
Laval, Québec
@Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately
-
SalaUddin
(@salauddinshah99) reported
from
Laval, Québec
@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
-
khai
(@sumtimw0ng) reported
from
Montréal, Québec
Hm, Videotron Internet is unstable tonight...
-
Droussy 🎙🔥
(@DroussyBabe) reported
from
Montréal, Québec
Fix this **** Now !! @Videotron #enjeuxmajeurs
-
Bitten Pnpple 🍍
(@EL_Loso) reported
from
Longueuil, Québec
I hope Videotron fix my home internet ASAP
-
Badr S. Masri
(@badrmasri) reported
from
Laval, Québec
@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?
-
m@rie
(@mtn_carnet) reported
from
Montréal, Québec
@Videotron Service internet.
-
Cee
(@CeeFor) reported
from
Montréal, Québec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
-
Kathy M
(@kathym425) reported
from
Montréal, Québec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
-
sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
-
Dan Carnelly
(@dancarnelly) reported
from
Montréal, Québec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
-
Kathy M
(@kathym425) reported
from
Montréal, Québec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁
-
Daniel McMahon
(@danmac40) reported
from
Mascouche, Québec
@Videotron what’s going on no service on helix
-
Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
-
M▼RKDIEZ
(@markdiez514) reported
from
Montréal, Québec
@Videotron what’s going on with your internet wtf?!?!?
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
-
Jeffery A Thomas 🇨🇦
(@JefferyThomas) reported
**** @Videotron! It's like their primary job is to make you waste your time calling support.
-
coronavirus
(@coronav99604397) reported
@Videotron third world service got a third world province
-
Eleni / Helen / She / Her
(@HelenEleni) reported
@NoLore @Videotron They are the worst! So, so many problems with their stupid Helix Wifi. And their billing is completely incomprehensible!
-
VP Montreal TaxPayer 🇨🇦🇺🇸
(@vpMontrealer) reported
@Tizianarules @Videotron Videotron website should have an outage map like Hydro Quebec to improve customer service 👀
-
Jean-François Mezei
(@jfmezei) reported
One possibility is for the #CRTC to issue a “yes to MVNO” decision that is limited only to spectrum holders to allow them to operate outside their territory. (so Ice Wireless/ Eastlink/Videotron expanding to BC/Alta/Toronto.
-
на великй Будницкий™
(@dolcecazzoalta) reported
@QuicheSucks I think it was shaw cable in the north and videon/videotron in the south...But those were for people with money...if you were poor you just used the antenna..And watch the Flintstones and stampede wrestling
-
Just Some Guy
(@like_it_is_99) reported
@Videotron spending thousands of dollars yearly for a sub optimal quality of broadband service. It is clear that your Internet speed quality is no longer as good as it was months ago or even years ago. What on earth is going on? #Helixsucks tired of being told there is no issue
-
Philip T.
(@Corporate18) reported
@Videotron How is it that I used to be on Videotron proper for internet and never had an issue. Now since I switched to Helix, I get nowhere the speed that I am supposed to be getting. That makes no sense.
-
eVil sQuirrelus
(@eVil_sQuirrelus) reported
@MrTylerCrook I'd only check Blockbuster for cheap used movies. They were not as prominent in Quebec since we had Videotron (big cable company that also owned a chain of videostores, now they're just cell/internet/cable service outlets)
-
Paul
(@bluebeard) reported
@christophemikos That would be a win win for Justin ---- Nationalize the cell network award Videotron with a national Canada Broadband service contract ... Gotta sponge up those Bombardier jobs