Vidéotron Outage Report in Montréal-Est, Montréal, Québec
No problems detected
If you are having issues, please submit a report below.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Montréal-Est, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Montréal-Est and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
-
Internet (72%)
-
Wi-fi (10%)
-
Total Blackout (7%)
-
TV (6%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Montréal-Est, Montréal, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Terrebonne, Laval, Repentigny, Castle Gardens, Mont-Royal, Longueuil and Saint-Bruno-de-Montarville.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
TV | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Montréal-Est, Québec
Latest outage, problems and issue reports in Montréal-Est and nearby locations:
-
KitEdotca
(@KittEdotca) reported
from
Westmount, Québec
@Videotron so, erm, you’re internet is down?
-
Kathy M
(@kathym425) reported
from
Montréal, Québec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁
-
Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
Anyone else having @Videotron internet issues?
-
Sean Lloyd
(@SeanLloyd93) reported
from
Montréal, Québec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
-
Kathy M
(@kathym425) reported
from
Montréal, Québec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
-
Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
-
khai
(@sumtimw0ng) reported
from
Montréal, Québec
Hm, Videotron Internet is unstable tonight...
-
Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
-
M▼RKDIEZ
(@markdiez514) reported
from
Montréal, Québec
@Videotron what’s going on with your internet wtf?!?!?
-
Badr S. Masri
(@badrmasri) reported
from
Laval, Québec
@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?
-
Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
-
Droussy 🎙🔥
(@DroussyBabe) reported
from
Montréal, Québec
Fix this **** Now !! @Videotron #enjeuxmajeurs
-
martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
-
m@rie
(@mtn_carnet) reported
from
Montréal, Québec
@Videotron Service internet.
-
Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
-
Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
-
SalaUddin
(@salauddinshah99) reported
from
Laval, Québec
@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
-
sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
-
Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
-
Nick Chrysanthakopoulos
(@NickChrysantha1) reported
from
Montréal, Québec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
-
Mike
(@mke1138) reported
Hey @Videotron, check out my Speedtest results: 25.9 Mbps down and 30.3 Mbps up. I pay for 400 down and 50 up.
-
𝙖𝙥❦𝙡𝙡𝙤
(@xhxneyy) reported
videotron better hurry up and fix this damn wifi
-
Eatdrinkmontreal
(@eatdrinkmtl) reported
@Videotron fix the damm internet!!!!!!
-
🇭🇹 Vision 6'9...and a tiny guard 🇵🇸
(@OMcconnor) reported
@Videotron Will do once I have the details. Currently, gathering information and it's looking worse. As a matter of fact, it's so bad right now, Bell is looking attractive. The infamous.... THE CUST SERVICE DEATH STAR 🫤
-
Saleem 🇨🇦🇵🇰
(@Saliqbal2016) reported
@Mikeggibbs Ditching Bell Media, going over to Videotron. Can't support such organization by paying for their services.
-
Gerry
(@GTums) reported
@Sal_tucci @Videotron Same issue for me in the Vimont area
-
Thomas Markus
(@thomas_markus1) reported
Why is there a long delay in accessing ABC channel 30 via Helix remote? On occasion it stalls completely - this is the only channel with this issue! @Videotron @VideotronDiv
-
samuel violletti
(@SamuelViolletti) reported
@Videotron Internet super slow, gateway light is red even after resetting..
-
Roberto Nervi
(@RobertoNervi) reported
@Sal_tucci @Videotron Down in Ahuntsic since 4pm today. So bad.
-
Videotron
(@Videotron) reported
@JackCha59051190 Even though Videotron owns Fizz, they are still two different companies with their own customer service. Fizz is 100% online by chat and you can contact them in the link that I've sent you. There is no customer service over the phone nor an email address. -Pierre-Olivier.