Vidéotron outages and service status in Montréal-Est, Quebec

Problems in the last 24 hours in Montréal-Est, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Montréal-Est, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Montréal-Est, Quebec

Latest outage, problems and issue reports in Montréal-Est and nearby locations:

• 
  Juliana C 🏳️‍🌈 (@juycer) reported 40 minutes ago from Longueuil, Quebec

  Besides providing a service with a speed way lower than I hired, @Videotron now is not working at all. I guess it’s time to change.

• 
  Bitten Pnpple 🍍 (@EL_Loso) reported 49 minutes ago from Longueuil, Quebec

  I hope Videotron fix my home internet ASAP

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrew Cameron (@Ott_Andrew_Cam) reported 8 minutes ago

  @Darrenthiel2 @jodyvance @TELUS The main issue of course is the Triopoly in Canada (plus Videotron a bit) and the excuse of "expensive to service vast Canadian geography." 50% truth. But the main reason is the lack of sufficient competition.

• 
  Commissioner Miner (@fanCRTCProfling) reported 10 minutes ago

  Based on the #CRTC rules in regards to the outage reports, and the fact the no one else filled an outage report, we can conclude Bell actually own Rogers, Freedom and Videotron, or they just buy access from Bell which, per the rules, is allowed to be hidden.

• 
  Morin (@MorinLoL1) reported 10 minutes ago

  @drewlevin IDK if you are able to put me in contact with the right person, but there has been a disconnection problem with all Videotron (Internet provider) users in Quebec, Canada since last patch... We randomly DC for 30 seconds literally every game/few times a game. Only LOL.

• 
  🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 11 minutes ago

  @jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks

• 
  Amelie Leah (@melievisuals) reported 11 minutes ago

  @GagnSbastien I live in Montreal.. called Vidéotron and they have an outage in my area. Could take 3-4hrs to repair.. it wasn't even declared before I called 😫

• 
  Daniel (@MTLDaniel) reported 25 minutes ago

  @Videotron city crews put my neighbor's cable on my property. he told me you're only showing up in two weeks to reconnect the service...does that mean it will be hanging from the post and hanging down onto my front lawn for that long?

• 
  🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 28 minutes ago

  @fagstein Have you heard through any of your sources if Videotron/Helix has found a solution or work around to fix their recording playback problem?

• 
  Black Siri (@ToLoveShay) reported 28 minutes ago

  @Videotron The line disconnects after it tells you the hours that it’s open. Ive done it six times. I say I’m a video customer. I provide my phone number then it tells me the customer service line is is closed, provides me the hours that hangs up.

• 
  Scale (@alliareault) reported 31 minutes ago

  @LovesCanada8 Maxime, my son & I signed lease- tenant of 15 min globalist city Agora In Gatineau last July. Monopoly Corporative Accounts internet/tv owner/landlord facilitator Vidéotron provider- internet incl in rent! We never had! Corrupt Tribunal Administratif du Logement ruled against us!

• 
  𝖊𝖒𝖔 𝖒𝖆𝖙𝖙 (@mattCH_) reported 32 minutes ago

  Two straight days @Videotron internet is down. Clown service.