Vidéotron Outage Report in Montréal-Est, Montréal, Québec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Montréal-Est, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Montréal-Est and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (73%)
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Wi-fi (9%)
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Total Blackout (7%)
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TV (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Montréal-Est, Montréal, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Repentigny, Longueuil, Laval, Terrebonne, Castle Gardens, Mont-Royal and Saint-Bruno-de-Montarville.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Total Blackout | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Montréal-Est, Québec
Latest outage, problems and issue reports in Montréal-Est and nearby locations:
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lawrence bass
(@lbass007) reported
from
Laval, Québec
@Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately
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Felipe PJ
(@fjvost) reported
from
Montréal, Québec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
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jyseerys
(@jayseereyes) reported
from
Montréal, Québec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
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Droussy 🎙🔥
(@DroussyBabe) reported
from
Montréal, Québec
Fix this **** Now !! @Videotron #enjeuxmajeurs
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ZAZA BADAZZ♒️⭐️🏁
(@loveZaa36) reported
from
Montréal, Québec
Wthhh @Videotron why is my txting not working 😡😡
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Daniel McMahon
(@danmac40) reported
from
Mascouche, Québec
@Videotron what’s going on no service on helix
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Amanda
(@wild_one1998) reported
from
Montréal, Québec
@Videotron Both cable boxes in the house went down last night, and are still down now
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M▼RKDIEZ
(@markdiez514) reported
from
Montréal, Québec
@Videotron what’s going on with your internet wtf?!?!?
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Dan Carnelly
(@dancarnelly) reported
from
Montréal, Québec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
Anyone else having @Videotron internet issues?
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Fha Gauthier
(@voilalasoupe) reported
from
Laval, Québec
Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.
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Katelyn Thomas
(@katelynvthomas) reported
from
Westmount, Québec
I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.
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Bitten Pnpple 🍍
(@EL_Loso) reported
from
Longueuil, Québec
I hope Videotron fix my home internet ASAP
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lagarto malo 🦎
(@lagarto_malo) reported
from
Westmount, Québec
@pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
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David MacIntyre
(@dave_mac609) reported
from
Montréal, Québec
@Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@Videotron is service down? No Helix, no tv or internet access
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jyseerys
(@jayseereyes) reported
from
Montréal, Québec
@Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.
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Cee
(@CeeFor) reported
from
Montréal, Québec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Ernesto Manzano
(@Yabucoayv) reported
@Videotron over an hour on the phone trying to get service with Videotron. Original wait 15 minutes. Then I have been on hold for 30 minutes. What is wrong with Videtron now days? Also please stop wrong billing people, so we do not need to call
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eddy g 🍁
(@eddygeeeeeee) reported
thanks @Videotron for giving me a new remote. Now,about those prices that keep rising,I can only keep the price down by getting rid of channels.There has to be another way.Bell is begging me to switch.
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Hanner
(@GangstHannah) reported
Videotron cancelled my transfer request because I couldn't accept it via text.... Because they made my phone inoperable while still billing me for "service". Oh, they also hung up on me. So now I'm back on the phone with TELUS to make another transfer request + call to Vidéotron
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Dave Beatty
(@dbeatty) reported
@ThePeterKelly Telus and their subsidiaries are available in some areas. I use Koodo in Hamilton and it's fine service-wise. Unfortunately since Freedom was bought up in 2015 Ontarians don't have the option to support a provider outside the big 3/4, unless you're in Ottawa & can get videotron.
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m🔥x
(@itsyaboimaxoo) reported
@tysmo @sloughberryred Thing is there is no VoLTE with Fizz, and the Videotron network isn’t that great.. Fizz doesn’t do 5G either
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Joel Bedford
(@jbedfordphoto) reported
@Videotron legit question: have you been on hold with your customer service yet? The first song on your loop is the worst thing imaginable. Please, for gods sake, just mute it or gimme radio. Anything else. Please. #videotron
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kal'aran'rhiod
(@KalSDavian) reported
@Videotron Already contacted support. We were told we were **** out of luck, and the only option was to pay more for our home phone. Thanks. So glad we are paying so much for these services.
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Khai. 💉💉 💉 😷
(@sumtimw0ng) reported
@Marri Yep.. And Videotron is having problem 😩
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Hugo Mendes
(@hmendes00) reported
Bottom Line: We will also change internet provider. Thanks for the worst service ever @Videotron. (Last tweet)
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Hanner
(@GangstHannah) reported
I've been on the phone for about 2.5h and I feel like I'm going insane. All the agents and technical people have been super freaking nice, I cannot complain. It's a weird situation and I cannot go back to Videotron's network because I'm legit 6h away by car and that's one way lol