Vidéotron Outage Report in Sainte-Thérèse, Laurentides, Québec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Sainte-Thérèse, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Sainte-Thérèse and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (59%)
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Wi-fi (18%)
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TV (9%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sainte-Thérèse, Laurentides, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Saint-Jérôme, Dollard-Des Ormeaux and Boisbriand.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Wi-fi | |
| Montréal |
Internet | |
| Montréal |
Total Blackout | |
| Montréal |
Total Blackout | |
| Montréal |
Internet | |
| Montréal |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Vidéotron Issues Reports Near Sainte-Thérèse, Québec
Latest outage, problems and issue reports in Sainte-Thérèse and nearby locations:
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courtney
(@conicoletti) reported
from
Deux-Montagnes, Québec
@Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.
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Cee
(@CeeFor) reported
from
Montréal, Québec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
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Katelyn Thomas
(@katelynvthomas) reported
from
Westmount, Québec
I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
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lawrence bass
(@lbass007) reported
from
Laval, Québec
@Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately
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ZAZA BADAZZ♒️⭐️🏁
(@loveZaa36) reported
from
Montréal, Québec
Wthhh @Videotron why is my txting not working 😡😡
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Dan Carnelly
(@dancarnelly) reported
from
Montréal, Québec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
Anyone else having @Videotron internet issues?
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SalaUddin
(@salauddinshah99) reported
from
Laval, Québec
@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@Videotron is service down? No Helix, no tv or internet access
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M▼RKDIEZ
(@markdiez514) reported
from
Montréal, Québec
@Videotron what’s going on with your internet wtf?!?!?
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Daniel McMahon
(@danmac40) reported
from
Mascouche, Québec
@Videotron what’s going on no service on helix
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jyseerys
(@jayseereyes) reported
from
Montréal, Québec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
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jyseerys
(@jayseereyes) reported
from
Montréal, Québec
@Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.
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lagarto malo 🦎
(@lagarto_malo) reported
from
Westmount, Québec
@pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.
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Felipe PJ
(@fjvost) reported
from
Montréal, Québec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
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Fha Gauthier
(@voilalasoupe) reported
from
Laval, Québec
Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.
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summer the fighter
(@SummerrWoodss) reported
from
Dollard-Des Ormeaux, Québec
@Videotron y’all out here having the worst connection and nobody working to help…
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Droussy 🎙🔥
(@DroussyBabe) reported
from
Montréal, Québec
Fix this **** Now !! @Videotron #enjeuxmajeurs
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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sam feigenbaum
(@samfeigenbaum) reported
@Videotron I have asking for help about my bill but still have not received a response?
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sam feigenbaum
(@samfeigenbaum) reported
@Videotron Never received a call
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m
(@megano_xx) reported
Truly the main argument for not raising the minimum wage should be videotron tech support
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mlevison
(@mlevison) reported
Dear @Videotron over the course of 1 mth, I've had to call 3 times to have a $50 charge reversed. In all I've now spent 3+ hrs on hold. Service reps are all helpful. How 3+ hrs is madness. Perhaps Videotron should pay to improve the system. Good people, poor system.
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Emmanuel SAMPIN, ing.
(@esampin) reported
@Videotron My residential internet service is down for the last 30 mins. I am in Saint-Leonard (Montreal)
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Kevin Printz
(@Kevin_P11) reported
@steven55282148 @Videotron Same issue. My Helix internet is not working.
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Eric Shenfield
(@shennyboy) reported
@oscarmic Yeah - that would be the move. @Videotron - see? That would be a very simple way to solve your very stupid problem.
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jordan updates!
(@nicejewishgoy) reported
pov: ur a videotron customer service rep explaining to me why my bill has gone up 17$ since november for no reason.
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Eric 🥃 🇨🇦
(@eric_habs) reported
@Nilan3073 @Bell_Support Oh so why have you never switched. I just switched to videotron and between my two cell phones and tv and internet I’m saving 77 dollars a month for two years and even after two years I’m saving 55 dollars compared to what I was paying
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Hugo Sham
(@HugoSham) reported
Here’s starter list of companies that have behaved selfishly & greedily during pandemic; that have completely ignored welfare of clients & acted slow to meet needs of struggling people during desperate times. These 3 in my opinion have been terrible: @Videotron @AirCanada @RBC