Vidéotron Outage Report in Sainte-Thérèse, Laurentides, Québec
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sainte-Thérèse come from postal codes J7E.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Sainte-Thérèse, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Sainte-Thérèse and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 24: Problems at Vidéotron
Vidéotron is having issues since 08:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (72%)
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Wi-fi (10%)
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Total Blackout (7%)
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TV (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sainte-Thérèse, Laurentides, Québec
The most recent Vidéotron outage reports came from the following cities: Dollard-Des Ormeaux, Montréal, Terrebonne, Laval, Mont-Royal, Sainte-Thérèse, Boisbriand, Saint-Jérôme and Blainville.
| City | Problem Type | Report Time |
|---|---|---|
 Dollard-Des Ormeaux |
Internet | |
| Dollard-Des Ormeaux |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Sainte-Thérèse, Québec
Latest outage, problems and issue reports in Sainte-Thérèse and nearby locations:
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m@rie
(@mtn_carnet) reported
from
Montréal, Québec
@Videotron Service internet.
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
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Nick Chrysanthakopoulos
(@NickChrysantha1) reported
from
Montréal, Québec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
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SalaUddin
(@salauddinshah99) reported
from
Laval, Québec
@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱
(@piccologang) reported
from
Dollard-Des Ormeaux, Québec
@Videotron has the worst customer service.
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Badr S. Masri
(@badrmasri) reported
from
Laval, Québec
@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?
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Sean Lloyd
(@SeanLloyd93) reported
from
Montréal, Québec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱
(@piccologang) reported
from
Dollard-Des Ormeaux, Québec
Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.
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khai
(@sumtimw0ng) reported
from
Montréal, Québec
Hm, Videotron Internet is unstable tonight...
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱
(@piccologang) reported
from
Dollard-Des Ormeaux, Québec
When Videotron calls you to solve your problems, but actually doesn't lmao.
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KitEdotca
(@KittEdotca) reported
from
Westmount, Québec
@Videotron so, erm, you’re internet is down?
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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eddy g 🍁
(@eddygeeeeeee) reported
At Bell,1 employee says 1 thing,the next employee says a different thing,then the technician says ignore what the other 2 say.Mass confusion. Just had an argument with Tech guy,who is now calling Bell to figure out wtf is going on. Should have stayed with @Videotron
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François Caron 🇨🇦 (💉x4)
(@Milnoc) reported
Hey @fanCRTCProfling, do you remember when my phone picked up a US cell signal while I was in Brockville last month? I just got the bill from @videotron. No extra charges. Will see what happens next month.
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Jody
(@jodyheavener) reported
@Videotron I have Helix hardware that I own but cannot use as I’m moving out of your service area - do you want it back?
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LapizTango
(@TangoLapiz) reported
@SamsungCanada I just changed my phone. Not working properly. @Videotron said it's your fault.
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N Rebeca Marquez
(@beckysmr) reported
@Videotron is there any known issue this morning on your side? Any Helix/Videotron device is starting and get stuck on error RDK-03117
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Malik
(@malikilam_) reported
@benniboya_ @the_bluebottle @Videotron Same here, still down
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andrewemanuel
(@the_bluebottle) reported
@Videotron any idea how long the internet outage in West Island (Montreal) will last for?
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SAM 🇨🇦🇮🇪
(@iamsamsam72) reported
@sophiedurocher @mtlgazette @S_EFortin Things that are more Interesting than learning french: Watching paint dry. Waiting for water to boil. Getting a colonoscopy. Cutting my toe nails. Calling videotron support. Traffic lights. Peeling potatoes. ArriveCan. ...
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eddy g 🍁
(@eddygeeeeeee) reported
In 1 week,my investment bank,tv service,and internet and phone services are making a big push to read 16 page documents and figure out wtf I am doing with the services. Do I need a lawyer to deal with Bell Videotron and The Royal Bank?
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SMHKMN
(@smhkmn) reported
People have been asking @Videotron for eSim support for many years and they didn’t act. The loss of customers they are going to experience in the coming weeks is 100% due to their lack of ability to plan ahead. One iPhone 14 means I need to move my whole family. Sucks.