Vidéotron outages and service status in Sainte-Thérèse, Quebec
Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
- Vidéotron generated 0 outage signals in the last 24 hours around Sainte-Thérèse, including 0 direct reports.
- The most common problems reported in this area mention Wi-fi and TV.
- Wi-fi (50%)
- TV (50%)
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Problems in the last 24 hours in Sainte-Thérèse, Quebec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Sainte-Thérèse, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 10: Problems at Vidéotron
Vidéotron is having issues since 07:40 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Sainte-Thérèse, Quebec
The most recent Vidéotron outage reports came from the following cities: Laval, Dollard-Des Ormeaux, and Boisbriand.
| City | Problem Type | Report Time |
|---|---|---|
 Laval
|
TV | 23 days ago |
|
Laval
|
Wi-fi | 28 days ago |
|
Dollard-Des Ormeaux
|
TV | 1 month ago |
|
Dollard-Des Ormeaux
|
Wi-fi | 1 month ago |
|
Boisbriand
|
Internet | 2 months ago |
|
Blainville
|
Internet | 3 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Sainte-Thérèse, Quebec
Latest outage, problems and issue reports in Sainte-Thérèse and nearby locations:
-
Miss McSilly | Montréal, Qc (@MissMcSilly) reported from Renaud, QuebecIf you decide to register your business and need a provider PLEASE DO NOT USE @Videotron They are the worst. Overpriced and their customer service is the worst. I’ve been on the line over 1h 30 and they keep transferring me like a ping pong ball! 🏓
-
mohan eappen (@mohaneappen) reported from Dollard-Des Ormeaux, Quebec@Videotron Hydro came back last night around 11:00 pm but Helix does not want to reconnect Should I attempt to call Customer Service ? I am in Pointe Claire H9R 5X9
-
courtney (@conicoletti) reported from Deux-Montagnes, Quebec@Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.
-
🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, QuebecWhen Videotron calls you to solve your problems, but actually doesn't lmao.
-
summer the fighter (@SummerrWoodss) reported from Dollard-Des Ormeaux, Quebec@Videotron y’all out here having the worst connection and nobody working to help…
-
SalaUddin (@salauddinshah99) reported from Laval, Quebec@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
-
HowYouDrouin92 (@HowYouDrouin92) reported from Laval, QuebecAnyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.
-
🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, QuebecDon't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.
-
🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, Quebec@Videotron has the worst customer service.
-
Fha Gauthier (@voilalasoupe) reported from Laval, QuebecThanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.
-
Badr S. Masri (@badrmasri) reported from Laval, Quebec@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?
-
Miss McSilly | Montréal, Qc (@MissMcSilly) reported from Renaud, QuebecIf you have a business please do NOT use @Videotron nor Vidéotron Affaire. They are the worst. I’ve been on the line for 1:20 being pass around like it’s a ********! All I’m trying to do is paid them and ask about my plan…that’s the worst part 🥲
-
HowYouDrouin92 (@HowYouDrouin92) reported from Laval, Quebec@Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.
-
lawrence bass (@lbass007) reported from Laval, Quebec@Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
-
Kamelia (@money_pulasi) reported**** soft launching, Imma buy all the ******* banner, all the advertisement, all the videotron this ******* country. Everybody needs to know.
-
🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported@jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks
-
HammerofSparx (@KevinAn45942701) reported@DouglasPollitt While I 💯 agree there is a ton of anti-competition stuff, I haven’t been able pin down what says they HAVE TO report scores. Does CBC? Local news? Do newspapers? (it bugs me that OS didn’t prove their case by getting on Cogeco, SaskTel, Videotron etc. Would’ve been faster)
-
Scale (@alliareault) reportedInternet supposed to be incl in rent- lease agreement between me & Centurion. Centurion & Vidéotron have an agreement. Vidéotron technician installed my old router continuing service I'd canceled, refused to give me router re Centurion internet account. I had internet for 3 months. Vidéotron said no one was paying for it.
-
Black Siri (@ToLoveShay) reported@Videotron The line disconnects after it tells you the hours that it’s open. Ive done it six times. I say I’m a video customer. I provide my phone number then it tells me the customer service line is is closed, provides me the hours that hangs up.
-
CEOofEva (@CE00fEva) reported@Zontar_Dow These surveys assume the entire population was watching TV. It's an outdated metric from the 20th century. They should use the data from service providers...I used to work for Videotron 12 years ago. They could get those real numbers back then if they wanted to...
-
Arka Chatterjee (@arkachatter1986) reported@Videotron You seem to be getting worser by the day , maybe the monopoly is catching up to you ... Every day my internet is down for 2 to 3 times.
-
Winter (it/that) 🇸🇰🇨🇦 (@WinterBourneTO) reported@FreedomMobile @Videotron @Quebecor I’m leaving this house in 2 days so at this point what’s the point? I told u about this 3 days ago & ur only now taking interest. Plus I dm’d u like told me to & u STILL haven’t replied. Why don’t YOU take my issue to them instead me explainng the same thing over & over 2 20 ppl
-
🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported@jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks
-
Ann 🇨🇦 (@Annwatson29) reported@Lucky_NUM13 @Videotron It would be nice to be kept informed instead of letting customers waste time thinking the problem was at our end like the message on TV implies.