Vidéotron Outage Report in Sainte-Thérèse, Laurentides, Québec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Sainte-Thérèse, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Sainte-Thérèse and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (72%)
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Wi-fi (10%)
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TV (9%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (1%)
Live Outage Map Near Sainte-Thérèse, Laurentides, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Saint-Jérôme, Dollard-Des Ormeaux and Terrebonne.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Wi-fi | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
TV | |
| Montréal |
Internet | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Sainte-Thérèse, Québec
Latest outage, problems and issue reports in Sainte-Thérèse and nearby locations:
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
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Badr S. Masri
(@badrmasri) reported
from
Laval, Québec
@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?
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SalaUddin
(@salauddinshah99) reported
from
Laval, Québec
@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
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courtney
(@conicoletti) reported
from
Deux-Montagnes, Québec
@Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.
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lawrence bass
(@lbass007) reported
from
Laval, Québec
@Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately
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Felipe PJ
(@fjvost) reported
from
Montréal, Québec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
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Droussy 🎙🔥
(@DroussyBabe) reported
from
Montréal, Québec
Fix this **** Now !! @Videotron #enjeuxmajeurs
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Fha Gauthier
(@voilalasoupe) reported
from
Laval, Québec
Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.
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M▼RKDIEZ
(@markdiez514) reported
from
Montréal, Québec
@Videotron what’s going on with your internet wtf?!?!?
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Cee
(@CeeFor) reported
from
Montréal, Québec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
Anyone else having @Videotron internet issues?
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ZAZA BADAZZ♒️⭐️🏁
(@loveZaa36) reported
from
Montréal, Québec
Wthhh @Videotron why is my txting not working 😡😡
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Dan Carnelly
(@dancarnelly) reported
from
Montréal, Québec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
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Daniel McMahon
(@danmac40) reported
from
Mascouche, Québec
@Videotron what’s going on no service on helix
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@Videotron is service down? No Helix, no tv or internet access
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lagarto malo 🦎
(@lagarto_malo) reported
from
Westmount, Québec
@pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.
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Nick Chrysanthakopoulos
(@NickChrysantha1) reported
from
Montréal, Québec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
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summer the fighter
(@SummerrWoodss) reported
from
Dollard-Des Ormeaux, Québec
@Videotron y’all out here having the worst connection and nobody working to help…
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Switchblade Sophie #TheJoker☔️
(@TheRealSophie10) reported
Going to cancel @Videotron service. They literally told me that they know what they offered me a low price/month, charged me $15/month more, BUT CAN'T ACTUALLY GIVE ME WHAT THEY OFFERED. I am DONE with your company. You are absolutely awful & I don't want anything to do with you
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Switchblade Sophie #TheJoker☔️
(@TheRealSophie10) reported
Going to cancel @Videotron service. They literally told me that they know what they offered me a low price/month, charged me $15/month BUT CAN'T ACTUALLY GIVE ME WHAT THEY OFFERED. I am DONE with your company.
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❌FREENORTH❌
(@FREENORTH4) reported
@AngelStar254 same thing happened with Videotron cell service about a month ago...
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jay
(@ShadeJay88) reported
@SoarJM bro I feel bad what ******** is a Videotron LMAO
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VP Montreal TaxPayer 🇨🇦🇺🇸
(@vpMontrealer) reported
@Tizianarules @Videotron Videotron website should have an outage map like Hydro Quebec to improve customer service 👀
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Jason Grimmer
(@grimmertown) reported
once again, on the phone with @videotron spending an entire morning trying to access accounts to pay a bill they sent to collections that I a) had no idea about and b) can't pay because I can't access a second account they never told me about. The worst, honestly.
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Jean-François Mezei
(@jfmezei) reported
One possibility is for the #CRTC to issue a “yes to MVNO” decision that is limited only to spectrum holders to allow them to operate outside their territory. (so Ice Wireless/ Eastlink/Videotron expanding to BC/Alta/Toronto.
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Pack Light ...
(@PackLightCarryC) reported
@Videotron I’m on of your customers. I am trying to access content on the CTV app. I must sign in, but Vidéotron is not listed as a provider. Help! (Thx)
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Ozzie E.
(@OzziesPOV) reported
Ok I know @Rogers is down, but what about @Videotron? Internet at my office seems sluggish and emails not sending...
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Jo-Anne Beggs
(@JoAnneBeggsRSW) reported
@NoLore @Videotron A friend had horrible experiences w them:(