Vidéotron

Vidéotron Outage Report in Sainte-Thérèse, Laurentides, Québec

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The latest reports from users having issues in Sainte-Thérèse come from postal codes J7E.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Sainte-Thérèse, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Sainte-Thérèse and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Sainte-Thérèse, Laurentides, Québec 05/01/2025 10:45

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sainte-Thérèse, Laurentides, Québec

The most recent Vidéotron outage reports came from the following cities: Saint-Joseph-du-Lac, Montréal, Westmount, Terrebonne, Laval, Sainte-Thérèse and Dollard-Des Ormeaux.

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City Problem Type Report Time
CanadaSaint-Joseph-du-Lac Internet
CanadaMontréal Wi-fi
CanadaMontréal Internet
CanadaMontréal Internet
CanadaWestmount Internet
CanadaMontréal Internet

Community Discussion

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Vidéotron Issues Reports Near Sainte-Thérèse, Québec

Latest outage, problems and issue reports in Sainte-Thérèse and nearby locations:

  • NickChrysantha1 Nick Chrysanthakopoulos (@NickChrysantha1) reported from Montréal, Québec

    @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

  • KittEdotca KitEdotca (@KittEdotca) reported from Westmount, Québec

    @Videotron so, erm, you’re internet is down?

  • sumtimw0ng khai (@sumtimw0ng) reported from Montréal, Québec

    Hm, Videotron Internet is unstable tonight...

  • DroussyBabe Droussy 🎙🔥 (@DroussyBabe) reported from Montréal, Québec

    Fix this **** Now !! @Videotron #enjeuxmajeurs

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

  • ElephantStoneHQ Elephant Stone (@ElephantStoneHQ) reported from Montréal, Québec

    @MikeSidel @Videotron Sucks

  • piccologang 🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, Québec

    When Videotron calls you to solve your problems, but actually doesn't lmao.

  • sbg4evr sbg4evr (@sbg4evr) reported from Montréal, Québec

    @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

  • mtn_carnet m@rie (@mtn_carnet) reported from Montréal, Québec

    @Videotron Service internet.

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

  • piccologang 🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, Québec

    Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

  • badrmasri Badr S. Masri (@badrmasri) reported from Laval, Québec

    @Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

  • kathym425 Kathy M (@kathym425) reported from Montréal, Québec

    @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

  • piccologang 🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, Québec

    @Videotron has the worst customer service.

  • salauddinshah99 SalaUddin (@salauddinshah99) reported from Laval, Québec

    @fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

  • SeanLloyd93 Sean Lloyd (@SeanLloyd93) reported from Montréal, Québec

    @Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

  • mlutteral martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec

    @Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • canadiancapers moki (@canadiancapers) reported

    @videotron what’s up with the major outage? Can’t get through. Can’t get work done. Not a happy camper. At all.

  • JokeSins Trevor Roberson (@JokeSins) reported

    @Videotron Is this just an issue in Laval? Asked a few people from Montreal that use Videotron and their services are just fine. Their phone line doesn't seem to work either at least for us.

  • SophieAnneB Sophie-Anne B. (@SophieAnneB) reported

    Videotron down in Gatineau. How am I supposed to work?

  • PeepeeP09727232 Peepee Poopoo (@PeepeeP09727232) reported

    @maelgraham @YanVxnom @Videotron Fizz is videotron bro. I'm on fizz and my internet is down

  • Chrisleroux Chris Leroux (@Chrisleroux) reported

    @LacassePhilippe @JokeSins @Videotron Really? Holy crap didn't realize it extended that far.

  • jessylavoie91 Jessy Lavoie (@jessylavoie91) reported

    @Videotron it`s a DNS issue. I change my router to look at google DNS instead of videotron DNS. Works for me now.

  • SensFan1984 Scott Sloan (@SensFan1984) reported

    @JustMikeTwo @pxolaaaa @Videotron Can confirm, I used the same fix

  • MitchellBundy M. Bundy 🦑🐬 (@MitchellBundy) reported

    Videotron's having some backbone issues in Montreal. Looks like their DNS servers are down. I'm using Cloudflare's 1.1.1.1 DNS service in my network permanently now, since @Videotron doesn't seem to care to notify their customers when they have downtime.

  • KarenBSmithers 𝓚𝓪𝓻𝓮𝓷 ❼ (@KarenBSmithers) reported

    @Videotron fix ur wifi

  • VeryLoudMC VLMC (@VeryLoudMC) reported

    @amumidi @Videotron Give them a break, they couldn't use Google Translate because their internet went down.