Vidéotron service status in Sainte-Thérèse, Quebec

Problems in the last 24 hours in Sainte-Thérèse, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Sainte-Thérèse, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (59%)
• Wi-fi (19%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sainte-Thérèse, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Saint-Jérôme, Dollard-Des Ormeaux, and Boisbriand.

City	Problem Type	Report Time
Montréal	Internet	4 days ago
Montréal	Internet	5 days ago
Montréal	Wi-fi	10 days ago
Montréal	Internet	12 days ago
Montréal	Total Blackout	13 days ago
Montréal	Total Blackout	13 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Sainte-Thérèse, Quebec

Latest outage, problems and issue reports in Sainte-Thérèse and nearby locations:

• 
  Elephant Stone (@ElephantStoneHQ) reported 1 minute ago from Montréal, Quebec

  @MikeSidel @Videotron Sucks

• 
  SalaUddin (@salauddinshah99) reported 3 minutes ago from Laval, Quebec

  @fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

• 
  Fha Gauthier (@voilalasoupe) reported 4 minutes ago from Laval, Quebec

  Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.

• 
  Kathy M (@kathym425) reported 10 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  jyseerys (@jayseereyes) reported 17 minutes ago from Montréal, Quebec

  @Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.

• 
  Felipe PJ (@fjvost) reported 18 minutes ago from Montréal, Quebec

  Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

• 
  M▼RKDIEZ (@markdiez514) reported 21 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

• 
  Daniel McMahon (@danmac40) reported 24 minutes ago from Mascouche, Quebec

  @Videotron what’s going on no service on helix

• 
  Cee (@CeeFor) reported 27 minutes ago from Montréal, Quebec

  @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

• 
  jyseerys (@jayseereyes) reported 27 minutes ago from Montréal, Quebec

  @Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.

• 
  sbg4evr (@sbg4evr) reported 27 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  Dan Carnelly (@dancarnelly) reported 28 minutes ago from Montréal, Quebec

  So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

• 
  lagarto malo 🦎 (@lagarto_malo) reported 35 minutes ago from Westmount, Quebec

  @pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

• 
  courtney (@conicoletti) reported 43 minutes ago from Deux-Montagnes, Quebec

  @Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.

• 
  lawrence bass (@lbass007) reported 45 minutes ago from Laval, Quebec

  @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

• 
  ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 50 minutes ago from Montréal, Quebec

  Wthhh @Videotron why is my txting not working 😡😡

• 
  Droussy 🎙🔥 (@DroussyBabe) reported 53 minutes ago from Montréal, Quebec

  Fix this **** Now !! @Videotron #enjeuxmajeurs

• 
  summer the fighter (@SummerrWoodss) reported 55 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron y’all out here having the worst connection and nobody working to help…

• 
  Katelyn Thomas (@katelynvthomas) reported 58 minutes ago from Westmount, Quebec

  I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.

• 
  Elephant Stone (@ElephantStoneHQ) reported 58 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  pot (@potbrick1) reported 2 minutes ago

  @MustyKetchup Videotron is bad but not that bad

• 
  David Boutin (@El_boubou) reported 3 minutes ago

  @Videotron @kathym425 im happy you have your clients in mind... but why did i receive a letter also announcing me a 3$ increase on my TV bill ? losing AMC is losing The Walking Dead...clearly not a service upgrade quality.

• 
  Linnifred (@linnifred) reported 4 minutes ago

  @Ipstenu I have this issue with Videotron. It is so frustrating. Especially with a password reset request.

• 
  El Contador (@ElContadoro) reported 7 minutes ago

  @Bell has the worst customer service I’ve ever seen in my life. No TV or internet in my house for 5 days now. I’ve called and spoken to 22 different people. Nothing has been fixed still. Complete incompetence. Will be switching to @Videotron on Monday

• 
  ❄️☃️Stouph☃️❄️ (@stouph87) reported 8 minutes ago

  @jacktodd46 I used to have a roku but it was slow. We then got an apple tv and it was soooo much faster. Then a 4k tv and another apple tv 4k. You can do anything with that. We have the Videotron 4k terminal that can record 8 shows.

• 
  Mike (@browncoat) reported 13 minutes ago

  @zaheedonism @Videotron 400/50 for the whole home. I’ve got most stuff hooked up via hardwire (thank goodness for MoCA adapters!) but even then our Sunday night speeds have always been horrid.

• 
  Danny 🇨🇦 (@TripleX137) reported 15 minutes ago

  Not impressed with Videotron...since high school they’ve been collecting by credit card my payments. Not a single missed payment. I cancel my plan by another provider. They send the last bill to my last address...then a few months later a collection agency calls me...wtf!?! Mf...

• 
  John C. (@giovan13) reported 17 minutes ago

  @Videotron Hello, when can we expect internet service to go back up? postal code H9W 6C3

• 
  Rachele DiBartolo (@rachdibartolo) reported 18 minutes ago

  Working from home with @Videotron internet is really difficult. The internet sucks!

• 
  Lino Palmieri (@linop67) reported 20 minutes ago

  @jacktodd46 Jack as much as you hate Bell the corporation their Fibe TV would never make me change to Videotron besides the fact that. I don’t like to give my money to a separatist