Vidéotron Outage Report in Sainte-Thérèse, Laurentides, Québec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Problems in the last 24 hours in Sainte-Thérèse, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Sainte-Thérèse and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet
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Wi-fi
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Total Blackout
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TV
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E-mail
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Phone
Live Outage Map Near Sainte-Thérèse, Laurentides, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Dollard-Des Ormeaux, Saint-Eustache, Saint-Jérôme, Mont-Royal, Bois-des-Filion, Terrebonne, Boisbriand, Renaud, Mascouche, Blainville and Westmount.
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.Vidéotron Issues Reports Near Sainte-Thérèse, Québec
Latest outage, problems and issue reports in Sainte-Thérèse and nearby locations:-
martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
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Jaaaaaayyyyy (@zerojay) reported from Montréal, Québec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?
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khai (@sumtimw0ng) reported from Montréal, Québec
Hm, Videotron Internet is unstable tonight...
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Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
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martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, Québec
When Videotron calls you to solve your problems, but actually doesn't lmao.
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Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
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Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, Québec
Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.
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Sean Lloyd (@SeanLloyd93) reported from Montréal, Québec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
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Richard E Flanagan (@phosfiend) reported from Montréal, Québec
@Videotron internet seems to be down for folks in Hudson/St lazare
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martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec
@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.
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HowYouDrouin92 (@HowYouDrouin92) reported from Laval, Québec
Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.
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martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
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Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
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HowYouDrouin92 (@HowYouDrouin92) reported from Laval, Québec
@Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.
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Kathy M (@kathym425) reported from Montréal, Québec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
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Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
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KitEdotca (@KittEdotca) reported from Westmount, Québec
@Videotron so, erm, you’re internet is down?
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martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:-
AG (@factspolitics_) reported
@Videotron Whatver you do, avoid Vidéotron at all costs. They’re the absolute worst organization that I’ve ever dealt with. It’s 10:30 PM, and their customer service and technical support lines are closed. I currently have no internet (using data from cell). Unreal.
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Marty Fava (@MartyFava1) reported
@videotron Hey. I pay for CBS on my Vidéotron grid. Yet why am I getting the Global News on 687 as of 7PM instead of the golf playoff on CBS. #refund This has been a persistent problem that needs to be rectified.
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François Caron 🇨🇦💉 (@Milnoc) reported
@jfmezei @SBishayIRIS No roaming or extra charges. Rogers is the partner network outside of Videotron's coverage area.
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ℓuxury ✨ (@lux_crk) reported
@sabrinapros @Videotron Telus is better . I have never gone over my data since getting my new phone 2 years ago . You should switch providers girl .
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Marc Griffin (@montrealmarc) reported
Anyone having Videotron outage right now? Mine suddenly stopped working around 8pm.
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Ada McVean 🌈 perpetually anxious (@AdaMcVean) reported
@SciBasedNutr @Videotron I was told that since I didn’t cancel before the new model was instituted last week I could not get that money. I don’t want to cancel my service today. I had planned to in October when I move. Whether I cancelled last week, today or in 2 months that money should be paid to me.
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Jean-François Mezei (@jfmezei) reported
@CdnAvSpotter @Milnoc @SBishayIRIS This is why I am curious whether Videotron has text in contracts with its retail customers about limited roaming. AT&T has such text when you buy prepaid service. you have “free” roaming iN Canada, but more than 50% of usage must happen on AT&T network.
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TP Reseller (@1Neveroutgunned) reported
@Videotron Internet in St. Henri down now for hours. Your 24/7 customer service is also closed.
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matcha~ (@matchakitty_) reported
@ydnkm Yep, MTL and Videotron service for me. It’s dead
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Casey Li (@caseyli23) reported
I can’t stress this enough - @Videotron wireless pricing in unreal!! In the many years I’ve been with them, they’ve never increased my cost and randomly today, my wireless invoice had a rebate on it! So much better than my previous service provider.