Vidéotron Outage in Vaudreuil-Dorion, Montérégie, Québec

@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

@Videotron internet seems to be down for folks in Hudson/St lazare

@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

Hm, Videotron Internet is unstable tonight...

@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

When Videotron calls you to solve your problems, but actually doesn't lmao.

Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

@Videotron has the worst customer service.

@KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

@Videotron Service internet.

@Videotron Even before the storm support was suggesting a repair time of over a month. Now that the storm has happened I am certain any claims of service disruption will be blamed on the storm.

@cuto8 @reideltj @Videotron With the storm, Ottawa South is never going to see a resolution. They will deny any claims now that they can blame the storm. I am switching to bell on Tuesday, and while I’m mad I’ll be paying more, I’ll be happy to have service that works and support Apple Watch.

@Videotron Is there an ETA for when service will be back in Gatineau? News say outages could last 5 days. Is that the case for internet service?

@Videotron Hello I haven’t regained my service

@Videotron Still no service in Aylmer

@j_gp93 @Videotron I never lost power, but my videotron connection decided to stop working this morning. Nothing since

@Videotron Hélix for me has been having interruptions with the internet days before the power outage, already messaged you guys I’m waiting for a response.

@Videotron any updates on the internet in Gatineau? Still not working

@reideltj @DrSamTheDentist @Videotron Videotron doesn't seem to give that option for iPhone. Sigh. For Android, I can do it but it's a slow workaround.

@j_gp93 @Videotron I'm in Aylmer and have zero internet but full cell service.