Vidéotron outages and service status in Lachine, Quebec

Problems in the last 24 hours in Lachine, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Lachine, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Lachine, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal.

City	Problem Type	Report Time
Montréal	TV	7 hours ago
Montréal	Internet	7 hours ago
Montréal	Internet	8 hours ago
Montréal	E-mail	18 hours ago
Montréal	Internet	19 hours ago
Montréal	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Vidéotron Issues Reports Near Lachine, Quebec

Latest outage, problems and issue reports in Lachine and nearby locations:

• 
  Ahsan. (@Iqballer69) reported 9 minutes ago from Montréal, Quebec

  @MikeyZwonok @Bell @Videotron Need to do that switch too man @Bell is always a let down lol internet always going on and off randomly

• 
  jyseerys (@jayseereyes) reported 9 minutes ago from Montréal, Quebec

  @Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.

• 
  Issa Sissoko (@IssaCheckmate) reported 10 minutes ago from Montréal, Quebec

  I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 12 minutes ago from Montréal, Quebec

  @Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 12 minutes ago from Montréal, Quebec

  Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

• 
  Sean Lloyd (@SeanLloyd93) reported 14 minutes ago from Montréal, Quebec

  @Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

• 
  Beth W (@bunnyette) reported 18 minutes ago from Montréal, Quebec

  @Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?

• 
  sbg4evr (@sbg4evr) reported 19 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  M▼RKDIEZ (@markdiez514) reported 25 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

• 
  Khai. 💉💉 💉 😷 (@sumtimw0ng) reported 30 minutes ago from Montréal, Quebec

  Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 36 minutes ago from Montréal, Quebec

  @Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

• 
  lagarto malo 🦎 (@lagarto_malo) reported 41 minutes ago from Westmount, Quebec

  @pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

• 
  Issa Sissoko (@IssaCheckmate) reported 41 minutes ago from Montréal, Quebec

  @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

• 
  Amanda (@wild_one1998) reported 41 minutes ago from Montréal, Quebec

  @Videotron Both cable boxes in the house went down last night, and are still down now

• 
  Beth W (@bunnyette) reported 42 minutes ago from Montréal, Quebec

  @Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service

• 
  Droussy 🎙🔥 (@DroussyBabe) reported 42 minutes ago from Montréal, Quebec

  Fix this **** Now !! @Videotron #enjeuxmajeurs

• 
  jyseerys (@jayseereyes) reported 42 minutes ago from Montréal, Quebec

  @Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.

• 
  Katelyn Thomas (@katelynvthomas) reported 46 minutes ago from Westmount, Quebec

  I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.

• 
  Kathy M (@kathym425) reported 50 minutes ago from Montréal, Quebec

  @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 52 minutes ago from Montréal, Quebec

  @Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dwayne Winseck (@mediamorphis) reported 2 minutes ago

  @Bryson_M @BenKlass @MersereauMichel +1 to this pt. The Tribunal put great weight on how competitive backhaul markets were & how that would underpin the success of Videotron as a replacement for Freedom Mobile & even as a new rival for bundled ISP & TV services. All w/ no public data to support the claim.

• 
  Paolo (@Captain_Crash83) reported 3 minutes ago

  Anybody currently having issues with Videotron?

• 
  🐾 Flynn 🦊 🔜 FD 🐾 (@ArcticFoxHiro) reported 3 minutes ago

  @JustNoOne3001 @yellmapper Just went to Ottawa and picked up n66 and a fuckton of B7 on telus Like, 20mhz of 7, another 20mhz of 7, 20mhz of 2, 15mhz of 66, 30mhz of n66 according to service mode. I didn't even know band 66 was that wide, nevermind having Rogers and Vidéotron also using spectrum

• 
  Francis Taquin (@FrancisTaquin1) reported 7 minutes ago

  " Videotron warns: “When 3G is shut down, you will no longer be able to call 911 if you use a mobile phone or a SIM card that is not VoLTE compatible. This is already the case when you are travelling in the United States.” How to check your phone Freedom Mobile recommends dialing #TEST (#8378). If the call goes through, your phone is VoLTE-ready. If it doesn’t, you’ll need a newer phone and SIM card to stay connected. "

• 
  GOrevilo🏒🇨🇦🚲 (@Revilomtl) reported 7 minutes ago

  @Videotron outage in the H9X 3B6 area since 11 am. Please help I can't work.

• 
  Morin (@MorinLoL1) reported 10 minutes ago

  @drewlevin IDK if you are able to put me in contact with the right person, but there has been a disconnection problem with all Videotron (Internet provider) users in Quebec, Canada since last patch... We randomly DC for 30 seconds literally every game/few times a game. Only LOL.

• 
  Winter (it/that) 🇸🇰🇨🇦 (@WinterBourneTO) reported 13 minutes ago

  @FreedomMobile @Videotron @Quebecor I’m leaving this house in 2 days so at this point what’s the point? I told u about this 3 days ago & ur only now taking interest. Plus I dm’d u like told me to & u STILL haven’t replied. Why don’t YOU take my issue to them instead me explainng the same thing over & over 2 20 ppl

• 
  Chris (@Silverxx27) reported 16 minutes ago

  @FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again

• 
  Scale (@alliareault) reported 21 minutes ago

  @PringleJosh Hi. I'm a resident tenant at AGORA. Internet/tv included in rent signed LEASE- WAS NEVER DONE= NO INTERNET SINCE JULY 2024. Centurion my landlord/owner facilitator of internet/tv corporative account Vidéotron monopoly provider- ony only authotized by CRTC- no personal interbet/tv accounts TAL ruled against me told me I have to appeal. I am to Cour Supérieur du Québec for punitive damages, stress & compensation due to loss of income vs Centurion & Vidéotron who colluded fraudulently vs me & my son to TAL. I'm on disability broke my neck in 1999 an ARTIST I CAN'T TEACH OR SELL ART. We must go public. Help me make this happen.

• 
  RiouxSVN (@RiouxSVN) reported 21 minutes ago

  Update on the ongoing outage: power is restored, but our network provider (Videotron) still has issues with the power outage. They did not provide an ETA yet.