Vidéotron outages and service status in Lachine, Quebec

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Vidéotron generated 1 outage signal in the last 24 hours around Lachine, including 1 direct report.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received May 3, 5:36 PM EDT.

Internet (83%)
TV (11%)
Wi-fi (6%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Lachine, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Lachine, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Lachine	Baseline
May 2, 10:20 PM EDT	0	0	0
May 2, 10:40 PM EDT	0	0	0
May 2, 11:00 PM EDT	0	0	0
May 2, 11:20 PM EDT	0	0	0
May 2, 11:40 PM EDT	0	0	0
May 3, 12:00 AM EDT	0	0	0
May 3, 12:20 AM EDT	0	0	0
May 3, 12:40 AM EDT	0	0	0
May 3, 1:00 AM EDT	0	0	0
May 3, 1:20 AM EDT	0	0	0
May 3, 1:40 AM EDT	0	0	0
May 3, 2:00 AM EDT	0	0	0
May 3, 2:20 AM EDT	0	0	0
May 3, 2:40 AM EDT	0	0	0
May 3, 3:00 AM EDT	0	0	0
May 3, 3:20 AM EDT	0	0	0
May 3, 3:40 AM EDT	0	0	0
May 3, 4:00 AM EDT	0	0	0
May 3, 4:20 AM EDT	0	0	0
May 3, 4:40 AM EDT	0	0	0
May 3, 5:00 AM EDT	0	0	0
May 3, 5:20 AM EDT	0	0	0
May 3, 5:40 AM EDT	0	0	0
May 3, 6:00 AM EDT	0	0	0
May 3, 6:20 AM EDT	0	0	0
May 3, 6:40 AM EDT	0	0	0
May 3, 7:00 AM EDT	0	0	0
May 3, 7:20 AM EDT	0	0	0
May 3, 7:40 AM EDT	0	0	0
May 3, 8:00 AM EDT	0	0	0
May 3, 8:20 AM EDT	0	0	0
May 3, 8:40 AM EDT	0	0	0
May 3, 9:00 AM EDT	0	0	0
May 3, 9:20 AM EDT	0	0	0
May 3, 9:40 AM EDT	0	0	0
May 3, 10:00 AM EDT	0	0	0
May 3, 10:20 AM EDT	0	0	0
May 3, 10:40 AM EDT	0	0	0
May 3, 11:00 AM EDT	0	0	0
May 3, 11:20 AM EDT	0	0	0
May 3, 11:40 AM EDT	0	0	0
May 3, 12:00 PM EDT	0	0	0
May 3, 12:20 PM EDT	0	0	0
May 3, 12:40 PM EDT	0	0	0
May 3, 1:00 PM EDT	0	0	0
May 3, 1:20 PM EDT	0	0	0
May 3, 1:40 PM EDT	0	0	0
May 3, 2:00 PM EDT	0	0	0
May 3, 2:20 PM EDT	0	0	0
May 3, 2:40 PM EDT	0	0	0
May 3, 3:00 PM EDT	0	0	0
May 3, 3:20 PM EDT	0	0	0
May 3, 3:40 PM EDT	0	0	0
May 3, 4:00 PM EDT	0	0	0
May 3, 4:20 PM EDT	0	0	0
May 3, 4:40 PM EDT	0	0	0
May 3, 5:00 PM EDT	0	0	0
May 3, 5:20 PM EDT	0	0	0
May 3, 5:40 PM EDT	0	0	0
May 3, 6:00 PM EDT	0	0	0
May 3, 6:20 PM EDT	0	0	0
May 3, 6:40 PM EDT	0	0	0
May 3, 7:00 PM EDT	0	0	0
May 3, 7:20 PM EDT	0	0	0
May 3, 7:40 PM EDT	0	0	0
May 3, 8:00 PM EDT	0	0	0
May 3, 8:20 PM EDT	0	0	0
May 3, 8:40 PM EDT	0	0	0
May 3, 9:00 PM EDT	0	0	0
May 3, 9:20 PM EDT	0	0	0
May 3, 9:40 PM EDT	0	0	0
May 3, 10:00 PM EDT	0	0	0
May 3, 10:20 PM EDT	0	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Lachine, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, and Saint-Constant.

City	Problem Type	Report Time
Montréal	Internet	5 hours ago
Montréal	Internet	4 days ago
Montréal	Internet	4 days ago
Montréal	Internet	4 days ago
Montréal	TV	5 days ago
Montréal	Internet	8 days ago

Nearby cities with recent reports

Montréal

5 recent signals

5 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports Near Lachine, Quebec

Latest outage, problems and issue reports in Lachine and nearby locations:

Jaaaaaayyyyy (@zerojay) reported 5 minutes ago from Montréal, Quebec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
Issa Sissoko (@IssaCheckmate) reported 7 minutes ago from Montréal, Quebec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
Dan Carnelly (@dancarnelly) reported 12 minutes ago from Montréal, Quebec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
David MacIntyre (@dave_mac609) reported 14 minutes ago from Montréal, Quebec
@Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.
Kathy M (@kathym425) reported 20 minutes ago from Montréal, Quebec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
Beth W (@bunnyette) reported 25 minutes ago from Montréal, Quebec
@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?
Brommelier (@jonjerkone) reported 26 minutes ago from Westmount, Quebec
When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩
KitEdotca (@KittEdotca) reported 28 minutes ago from Westmount, Quebec
@Videotron so, erm, you’re internet is down?
Jaaaaaayyyyy (@zerojay) reported 29 minutes ago from Montréal, Quebec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?
Kristian Gravenor (@CoolopolisMTL) reported 29 minutes ago from Montréal, Quebec
@videotron no internet here at my home in NDG. Please fix
Issa Sissoko (@IssaCheckmate) reported 31 minutes ago from Montréal, Quebec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
Felipe PJ (@fjvost) reported 32 minutes ago from Montréal, Quebec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
martin lutteral 🇨🇦 (@mlutteral) reported 44 minutes ago from Montréal, Quebec
@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.
Elephant Stone (@ElephantStoneHQ) reported 45 minutes ago from Montréal, Quebec
Anyone else having @Videotron internet issues?
Droussy 🎙🔥 (@DroussyBabe) reported 51 minutes ago from Montréal, Quebec
Fix this **** Now !! @Videotron #enjeuxmajeurs
lagarto malo 🦎 (@lagarto_malo) reported 52 minutes ago from Westmount, Quebec
@pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.
Nick Chrysanthakopoulos (@NickChrysantha1) reported 53 minutes ago from Montréal, Quebec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
sbg4evr (@sbg4evr) reported 58 minutes ago from Montréal, Quebec
@Videotron is service down? No Helix, no tv or internet access
martin lutteral 🇨🇦 (@mlutteral) reported 59 minutes ago from Montréal, Quebec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 59 minutes ago from Montréal, Quebec
Wthhh @Videotron why is my txting not working 😡😡

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

J (@jesshabs) reported 7 minutes ago
Is anyone else having issues with Videotron home internet? For a few days now I've been losing internet connection multiple times a day for 20-30 minutes at a time.. @Videotron
🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 8 minutes ago
@jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks
Gerv (@Gervcomo) reported 20 minutes ago
@LucDupont @Videotron Same today, i've noticed this a few times recently, never happened before, i'd say since last fall. One of the few reasons i keep cable. They better fix the problem or i'll subscribe online and cut this cable....finally !
PeteyPoPetey (A user) 🇨🇦 #ReleaseTheNames (@peteypopetey) reported 21 minutes ago
Freedom wasn't great for cell phones (lots of complaints online) but since Videotron bought them I expect things to be much better. We switched on phone to Freedom and so far, other than a bumpy setup(*), it's been great. *They put the wrong # in one of the account fields so RCS wouldn't work, couldn't explain how and couldn't fix it until we went two service tiers up. Also twice claimed they sent emails which somehow never arrived.
Emmanuel (@GlitchTechFan) reported 24 minutes ago
Oh haha really funny @Videotron, now fix your services. The fact this has been going on since this morning, and it's yet to be fixed? And services are expected to come back at 11 PM? And this is WHY I do not want Helix TV!
Shawna McLean (@Shawna_not_Sean) reported 24 minutes ago
What a day, I'm going to have today! There's a problem with my father's TV I need to solve a problem before the gray cup 🤯 talk about stress 🤬😔 #GreyCup #videotron
Francis Taquin (@FrancisTaquin1) reported 26 minutes ago
" Videotron warns: “When 3G is shut down, you will no longer be able to call 911 if you use a mobile phone or a SIM card that is not VoLTE compatible. This is already the case when you are travelling in the United States.” How to check your phone Freedom Mobile recommends dialing #TEST (#8378). If the call goes through, your phone is VoLTE-ready. If it doesn’t, you’ll need a newer phone and SIM card to stay connected. "
James Somaeck (@somaeck) reported 27 minutes ago
To end this thread, I'd ask @Videotron: 1) Is there a plan to implement #eSim? Don't simply say it's not available -- we know that! The question is whether there is a plan? 2) If "yes" to #1, what is the timeline to rollout? Saying it's a "non-issue" just doesn't cut it. 9/9
Ann 🇨🇦 (@Annwatson29) reported 29 minutes ago
@Lucky_NUM13 @Videotron Same here. For SN, TSN not working.
TekSavvy Assistance (@TekSavvyCSR) reported 30 minutes ago
@somecanuckchick @Videotron So sorry to hear this! Please send us a DM with your account info and we'll see how we can help. - JL