Vidéotron outages and service status in Lachine, Quebec

Problems in the last 24 hours in Lachine, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Lachine, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Lachine, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal.

City	Problem Type	Report Time
Montréal	Internet	15 hours ago
Montréal	Internet	1 day ago
Montréal	Internet	5 days ago
Montréal	Internet	10 days ago
Montréal	Internet	15 days ago
Montréal	Internet	16 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports Near Lachine, Quebec

Latest outage, problems and issue reports in Lachine and nearby locations:

• 
  jyseerys (@jayseereyes) reported 3 minutes ago from Montréal, Quebec

  @Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.

• 
  Elephant Stone (@ElephantStoneHQ) reported 7 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

• 
  Issa Sissoko (@IssaCheckmate) reported 9 minutes ago from Montréal, Quebec

  I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

• 
  Issa Sissoko (@IssaCheckmate) reported 11 minutes ago from Montréal, Quebec

  @Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

• 
  lagarto malo 🦎 (@lagarto_malo) reported 15 minutes ago from Westmount, Quebec

  @pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

• 
  Nick Chrysanthakopoulos (@NickChrysantha1) reported 24 minutes ago from Montréal, Quebec

  @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

• 
  sbg4evr (@sbg4evr) reported 27 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  Kathy M (@kathym425) reported 27 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  Khai. 💉💉 💉 😷 (@sumtimw0ng) reported 28 minutes ago from Montréal, Quebec

  Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

• 
  Dan Carnelly (@dancarnelly) reported 32 minutes ago from Montréal, Quebec

  So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

• 
  Elephant Stone (@ElephantStoneHQ) reported 36 minutes ago from Montréal, Quebec

  @MikeSidel @Videotron Sucks

• 
  Jaaaaaayyyyy (@zerojay) reported 38 minutes ago from Montréal, Quebec

  @Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

• 
  Beth W (@bunnyette) reported 39 minutes ago from Montréal, Quebec

  @Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?

• 
  m@rie (@mtn_carnet) reported 41 minutes ago from Montréal, Quebec

  @Videotron Service internet.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 41 minutes ago from Montréal, Quebec

  Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

• 
  KitEdotca (@KittEdotca) reported 48 minutes ago from Westmount, Quebec

  @Videotron so, erm, you’re internet is down?

• 
  Averwing Entertainment (@AverwingTTV) reported 49 minutes ago from Mont-Royal, Quebec

  @Videotron is having a service Interruption which I was not notified of so stream is offline for now 😭

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 51 minutes ago from Montréal, Quebec

  @Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

• 
  David MacIntyre (@dave_mac609) reported 54 minutes ago from Montréal, Quebec

  @Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.

• 
  Issa Sissoko (@IssaCheckmate) reported 58 minutes ago from Montréal, Quebec

  @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Commissioner Miner (@fanCRTCProfling) reported 3 minutes ago

  W/ wholesale we have CNOC members Distributel, Vmedia, Start, Ebox etc All owned by Bell, Rogers Videotron & Telus. What are they going to do here lock people into mobile-Internet bundles? Bundles to save 10$ off cruddy #CRTC service costs in 2yr contracts? A god send? Dunno..

• 
  ⭐️Marigaka⭐️|| 🎂BIRTHDAY MONTH 🎂 (@Marigakaa) reported 13 minutes ago

  @DaxerAivi It actually finish downloading during the night😭 Bro Vidéotron SUCKS

• 
  François (@F__Peladeau) reported 13 minutes ago

  My internet provider is pissing me off. Tomorrow is D day. Either they fix it permanently or I switch to Bell. @Videotron @Bell

• 
  Toth (@FakeNews10164) reported 16 minutes ago

  I had apprentices. He worked 1 week with me. I had multiple broken tools. I was referring to: you are Irish. He resigned 1 day later! @JE_enquete @tvanouvelles @Videotron

• 
  Scale (@alliareault) reported 20 minutes ago

  @PringleJosh Hi. I'm a resident tenant at AGORA. Internet/tv included in rent signed LEASE- WAS NEVER DONE= NO INTERNET SINCE JULY 2024. Centurion my landlord/owner facilitator of internet/tv corporative account Vidéotron monopoly provider- ony only authotized by CRTC- no personal interbet/tv accounts TAL ruled against me told me I have to appeal. I am to Cour Supérieur du Québec for punitive damages, stress & compensation due to loss of income vs Centurion & Vidéotron who colluded fraudulently vs me & my son to TAL. I'm on disability broke my neck in 1999 an ARTIST I CAN'T TEACH OR SELL ART. We must go public. Help me make this happen.

• 
  James Somaeck (@somaeck) reported 21 minutes ago

  I reached out to @Videotron today to inquire into contractual penalties for ending the services I have with them. I have no qualms with the product - it has been pretty good. #eSim and unified billing though are not available. A thread on what went down... 1/9

• 
  Commissioner Miner (@fanCRTCProfling) reported 21 minutes ago

  @TimoVainionpaa @RitaTrichur They are, with their other flanker brands. Cogeco flanker Oxio is riding on others networks. All the bell flankers Videotron's flanker is on everyone's network. Rogers is riding on others & makes up like 50% of Cogeco's network use. They all are, they just hide it.

• 
  🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 23 minutes ago

  @jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks

• 
  Kyo 紫咲キョ 💚 👾 🖤 (@Kyorasaki) reported 31 minutes ago

  @Sareniia do you have access to starlink? im with videotron and i'm having consistent problem, i was looking at it lol

• 
  Tina (@curious6720) reported 31 minutes ago

  No internet #videotron Down since 7:00 p.m.