Vidéotron Outage Report in Lachine, Montréal, Québec
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The latest reports from users having issues in Lachine come from postal codes H8S.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Lachine, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Lachine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (70%)
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Wi-fi (10%)
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TV (7%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (3%)
Live Outage Map Near Lachine, Montréal, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Longueuil, Châteauguay, Lachine, Mercier, Dollard-Des Ormeaux, Dorval, Brossard and Kirkland.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Laval |
TV | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
TV | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Vidéotron Issues Reports Near Lachine, Québec
Latest outage, problems and issue reports in Lachine and nearby locations:
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
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Sean Lloyd
(@SeanLloyd93) reported
from
Montréal, Québec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
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Tom
(@dirtydinarzo) reported
from
Kirkland, Québec
@KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
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Badr S. Masri
(@badrmasri) reported
from
Laval, Québec
@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱
(@piccologang) reported
from
Dollard-Des Ormeaux, Québec
When Videotron calls you to solve your problems, but actually doesn't lmao.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
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SalaUddin
(@salauddinshah99) reported
from
Laval, Québec
@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
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Nick Chrysanthakopoulos
(@NickChrysantha1) reported
from
Montréal, Québec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
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khai
(@sumtimw0ng) reported
from
Montréal, Québec
Hm, Videotron Internet is unstable tonight...
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱
(@piccologang) reported
from
Dollard-Des Ormeaux, Québec
@Videotron has the worst customer service.
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KitEdotca
(@KittEdotca) reported
from
Westmount, Québec
@Videotron so, erm, you’re internet is down?
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱
(@piccologang) reported
from
Dollard-Des Ormeaux, Québec
Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.
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m@rie
(@mtn_carnet) reported
from
Montréal, Québec
@Videotron Service internet.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Videotron
(@Videotron) reported
Notice to our customers | The Ukraine 24 channel ceased operations on July 21, 2022 and is therefore no longer available. Videotron is pleased to have been able to help the Ukrainian Canadian community stay informed by making Ukraine 24 available free of charge.
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Danielle Comtois 🇨🇦🇲🇶🇨🇦🇲🇶
(@ComtoisDanielle) reported
@Bell_Support I am staying in Gatineau Qc right now at the Hilton and Cnn is having the same issue….. they are on Videotron so I guess Cnn is having an issue unbelievable! not Bell after all!
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Anja Karadeglija
(@AnjaKaradeglija) reported
Most of Canada has two main wireline network options - the traditional telco (Bell, Telus, SaskTel) and the cableco (Rogers, Shaw, Videotron). Building a third wireline network to compete with that across the country doesn't make financial sense.
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VJose32
(@vjose32) reported
@XploreMobile You guys can’t just shut down. Manitoba is supposed to have 4 wireless carriers. Who will replace you or buy you? We need more competition not less. Please sell your services to Freedom Mobile or Videotron immediately!
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Jonni Martinez
(@iJonniM) reported
@MobileSyrup NO! @Videotron needs to go outside of Quebec to help make a big 4 possible and bring competition. Quebec today has better prices than all of Canada.
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Jean-François Mezei
(@jfmezei) reported
@Mark_Goldberg Rogers cellular 302-720 network remained “available” in many areas of the country (such a s montreal) so phones did not fall back to making 911 on Bell/Telus/Videotron/Freedom.
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hwoarangtag
(@hwoarangtag) reported
@Videotron unfortunately. Your tech support reps are as clueless as the affected consumers. Promising them that within 3 hours, service will be restored, and 5hours has gone by, nothing is working
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Marie - Girl Knows Tech
(@girlknowstech) reported
@Chancine I have Videotron and couldn't use data or send text messages for 1.5 days during the outage.
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cryptogranpa
(@heccryptokid) reported
@chris_tew @CJLatAm A Videotron employee told me during a service call they were testing it already 3-4 months back, in Montréal
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Nightwings95MTL
(@Nightwings95M) reported
After review the bill I called the customer service of Vidéotron they changed 4 people and can’t solve the problem it’s a disappointment @Videotron