Rogers Outage in Carp, Ontario

The change to Infinite plans are pretty terrible for those of us with multiple lines and bonus data on ShareEverything. After many loyal years I will be leaving @Rogers

@CraigPeacock99 @RogersHelps Exactly... I saw tjlhe packages 75 95 125 Reduced speeds(supers slow) once u go Over the 10Gig threshold. There's the catch. Nice try Roger lol

@613Tzigane @Rogers I feel ya. I have the same problems with bell

@RogersHelps I’ve been on hold for 45 minutes trying to cancel my cable and monitoring. 2 transfers. This is ridiculous

@RogersHelps I DMed you 2 hours ago for a follow-up on an issue concerning my bill that was supposed to be fixed...

@Rogers worst company ever. Tech told me I would need better modem. Store says I can’t have it. Called back and told me to keep one I have. Time to switch providers. Fiberstream here we come.

Worst customer service ever. Have been on the line for more than an hour with @rogers trying to get answers to why some services suddenly cut off without warning. Finally hung up, just like they wanted, cuz work tomorrow. I hate you #Rogers #worstCustomerService

@RogersHelps HELLO @RogersHelps, I am one of the clients (AC 789133451) of your bundle (Home Phone, TV & Internet) services. After 2 months of service, I found that I am deceived in your home phone, which was said to have Canada-US wide calling service. Now it was found just for a local call.

HELLOW @Rogers, I am one of the clients of your bundle (Home Phone, TV and Internet) services. After 2 months of service, I found that I am deceived in your home phone, which was said to be Canada-US wide calling service. Now it was found just for a local call. I am really sad...

@RogersHelps @xgeistatwork I don't believe that the question about service being down was answered though...

You cheeky little bastards, @Rogers. Do you seriously, purposely, programatically prevent me from downgrading a service on your web site while fully and completely letting me upgrade it?

Dear @Rogers @RogersHelps your customer "service" sucks and your follow through on promises leaves much to be desired. How do I sign up for a new contract and only get half of what I was promised then told I'm too bad we ran out of what we promised you but here's your bill

Hey @RogersHelps I just want you to know what a rockstar you have in your customer service reps, Esther especially but Cheyenne was also very helpful. If your customer service is always that good then you’ve got a customer for life.

@TekSavvyCSR @RogersHelps Great. Rogers cancels a ticket for no apparent reason and their response is "Your customer can wait another 31 hours before we can be bothered to send someone to fix the problem we caused." To both sides, I still want and answer as to why the first call was cancelled.

@geniebouchard @Rogers I will never watch the nfl again. They fumbled on the issue with the piles of shit that knelt during the national anthem. #lowLifesKneel

@RogersHelps Five hours and counting since Teksavvy opened the ticket to have your tech come again to fix a escalation caused entirely by your technician this morning. Still no idea when they're coming to fix the issue that they were supposed to have fixed this morning.

@RogersHelps Indeed, but it's still the ROGERS technician who cancelled the Teksavvy service ticket without telling me or Teksavvy why. And since ROGERS doesn't want to come to fix the issues they're responsible for, I'm happy to move my other Rogers business elsewhere.

@RogersHelps Definitely not the feedback you want, but not feedback you care enough about to do anything about. It's a simple problem to fix but you can't be bothered.

@Rogers Rogers has the worst customer service. After an agent broke my account beyond repair and all agents after refused to fix it I took my credits and left.

Alright friends, since @RogersHelps doesn't, recommend a company who's customer service doesn't completely suck to consider as my cell phone provider.

@RogersHelps working from home and my internet is down. Need some help here.