Rogers Outage in Carp, Ontario

The change to Infinite plans are pretty terrible for those of us with multiple lines and bonus data on ShareEverything. After many loyal years I will be leaving @Rogers

@CraigPeacock99 @RogersHelps Exactly... I saw tjlhe packages 75 95 125 Reduced speeds(supers slow) once u go Over the 10Gig threshold. There's the catch. Nice try Roger lol

@613Tzigane @Rogers I feel ya. I have the same problems with bell

@RogersHelps I’ve been on hold for 45 minutes trying to cancel my cable and monitoring. 2 transfers. This is ridiculous

@RogersHelps I DMed you 2 hours ago for a follow-up on an issue concerning my bill that was supposed to be fixed...

@Rogers worst company ever. Tech told me I would need better modem. Store says I can’t have it. Called back and told me to keep one I have. Time to switch providers. Fiberstream here we come.

Worst customer service ever. Have been on the line for more than an hour with @rogers trying to get answers to why some services suddenly cut off without warning. Finally hung up, just like they wanted, cuz work tomorrow. I hate you #Rogers #worstCustomerService

@RogersHelps HELLO @RogersHelps, I am one of the clients (AC 789133451) of your bundle (Home Phone, TV & Internet) services. After 2 months of service, I found that I am deceived in your home phone, which was said to have Canada-US wide calling service. Now it was found just for a local call.

HELLOW @Rogers, I am one of the clients of your bundle (Home Phone, TV and Internet) services. After 2 months of service, I found that I am deceived in your home phone, which was said to be Canada-US wide calling service. Now it was found just for a local call. I am really sad...

@RogersHelps @xgeistatwork I don't believe that the question about service being down was answered though...

You cheeky little bastards, @Rogers. Do you seriously, purposely, programatically prevent me from downgrading a service on your web site while fully and completely letting me upgrade it?

@shonna_74 @RogersHelps So far, there isn't one. This has been an intermittent 2+ year issue. They cleared some stuff on their end which usually fixes things for a bit at least.

@RogersHelps Then fix your shitty ass WiFi and I wouldn't have to. I don't need your advice.

@RogersHelps wow 40 min in to Handmaids Tale and my pvr started to reboot. Too bad nobody thinks to schedule these updates for the middle of the night. Now when I go to watch it on demand I can't fast forward the first 40 min because you don't allow that #nocommonsense

@RogersHelps Sigh still waiting for @Rogers to address issue. @RogersHelps Doubt you'd be able to help other than provide pre-scripted responses. To reiterate @Rogers should be doing quality service systems testing regularly & when u see an outage address it instead of waiting for a complaint

@RogersHelps I was on the phone with one of your reps for over 30mins & was told he couldn’t help me. Complete run around & waste of time. Not for the 1st time I have the worst experience with your “service” reps. I will find service & help somewhere else. It’s exhausting dealing with y’all

😡 @Rogers @RogersHelps customer service remains the worst by far. Another horrible customer service experience with them just now, makes me even more happy I switched to @Bell

@RogersHelps Already called ur customer service line cuz internet connection cut out repeatedly making DM help, an epic fail. Clearly y'all just respond with scripted responses or you would've picked up on that info. @Rogers knew of area outage. Fix it. Don't need a day 6 of this.

now that i no longer work for @rogers, and am not violating their social media policy,,, lets talk abt how trash of a company they are! these ******* backwards af and most reps are incapable! if ur calling in b prepared to be transferred a minimum of 5 times b4 solving ur problem

@RogersHelps I have a good rule to never report feedback that won’t be constructive. I always appreciate the position of the folks at the call center of store so I do want to give good and useful feedback

@JamesGarrod7 @Rogers Feelsbad.. I was 15 points off too bad we had no rotations 4 games in a row 😃 but looking forward for future tournaments