Shaw Outage in Burlington, Ontario

Today's #rogersoutage is yet another reason the government needs to divest @FreedomMobile from any sale of @ShawInfo. While all @Rogers brands including #chatr #fido are down, freedom customers have service because it's a separate network still.

@Mark_Goldberg @ShawInfo Good for people in AB & B.C. that can and want to bundle. But not focused on the underserved or accessibility. Have to have a fixed service, qualify. And accept zoned plan limitations. If you followed the Wireless Industry Review closely @TD_Canada these were some of key points.

@Mark_Goldberg @TELUS @ShawInfo No, I’m only talking about fiber in the ground. It needs to be treated like a utility, not like a competitive service. We don’t need to rip up streets twice and run multiple cables to each home. And if the government is funding it, it 💯 percent needs to be open access.

@bramabramson @Mark_Goldberg @Bell @Rogers @TELUS @Videotron @ShawInfo The problem today is mostly on inter-carrier calls, so if calls can be routed without using those trunks it would be a big win. I think I’m going to write a follow up post this week with a primer on PSTN routing.

@BACullenyyc @Shawhelp That’s bizarre. I’ve been a Shaw customer for over 25 years and have never experienced any significant issues.

So. Over a day now without @Shawhelp fixing my Internet, TV, Wifi. Over 4h spent with live chat and a technician on the phone from Belize. They tried everything, “node” was down. Node is up, services still down. No physical technician for DAYS yet. I’ll be looking for a credit.

@Shawhelp i have your internet service in Alberta. Can i add a new internet service to a vacation property in bc to my existing account?

@Shawhelp None of this works. The service is awful

@ShawInfo your wifi has been horrible for the last month. It goes out multiple times daily which is really bad for those working at home #dobetter

@Shawhelp had my email account 4 years. Today I have received in excess of 700 spam emails: different languages, nonsensical words, confirming fake subscriptions. Chat said I had to fix myself. There must be something you can do at source. I rarely got spam previously. HELP!

@Shawhelp That worked out well. I clicked on it and nothing happened. You guys really need to get your **** together.

@fagofcolour @ShawInfo I'm taking away your Twitter license. Leave the poor social media teams alone!!

Called @Shawhelp to renew my internet+cable+cell. The "deal" for the EXACT same thing I got now was 30% higher than what I'm currently paying. Zero flexibility. Zero incentive to renew. Plenty of incentive to cancel everything and switch.

@Shawhelp Called in via web messenger. They don't have a solution yet...all good