Shaw Outage in Milton, Halton, Ontario

@Mark_Goldberg @ShawInfo Good for people in AB & B.C. that can and want to bundle. But not focused on the underserved or accessibility. Have to have a fixed service, qualify. And accept zoned plan limitations. If you followed the Wireless Industry Review closely @TD_Canada these were some of key points.

@Mark_Goldberg @TELUS @ShawInfo No, I’m only talking about fiber in the ground. It needs to be treated like a utility, not like a competitive service. We don’t need to rip up streets twice and run multiple cables to each home. And if the government is funding it, it 💯 percent needs to be open access.

@Shawhelp It says im not subscribed. Worked until idk maybe an hour ago. I logged out and upon trying to log back in it just keeps saying an error occurred. I found out a lot of shaw users have been having similar issues for about 3 days i think.

@bramabramson @Mark_Goldberg @Bell @Rogers @TELUS @Videotron @ShawInfo The problem today is mostly on inter-carrier calls, so if calls can be routed without using those trunks it would be a big win. I think I’m going to write a follow up post this week with a primer on PSTN routing.

Some comments came out of the @ShawInfo Q2 2019 conference call with respect to the @CRTCeng review on the mobile wireless network #cdnpoli #telcom read here 👇🏽

@Shawhelp wifi is now constantly disconnecting me and its now happening on my phone too. I am not sure what is going on at all at this point. I don't know what to do. Every 15 minutes or at random it just disconnects me as if I were bluecurved when wasn't. help

@Shawhelp I've been on hold for an hour. Can't get live chat on your website. Can't get help. What is going on?

@shawhelp hello, my internet has been down for the past 3 hours in SW Calgary. Any reports / updates?

@Shawhelp I couldn't find the Knowledge channel on the On Demand listings. Can you help?

@Shawhelp Just FYI no one will actually help me resolve this. I’ve wasted 4 hours on this today and now I’m still stuck with telus 😭

@Shawhelp is gateway down?

@Shawhelp Issue logging into email See DM

So, so, so beyond upset that @Shawhelp locked me into a contract without my knowledge. No spoken word, no signature, nothing. @TELUS has an incredible #BlackFriday deal and I just wanted to see if Shaw had a lower cost I could take advantage of. Not a happy customer right now.

@whoa_parker @ShawInfo holy crap that's so gross I'm so sorry you were made to deal with that jfc

Aaaand they said the internet is reactivated but it's not. After 30 minutes of talking to the most combative and unhelpful @ShawInfo customer service agent ever 🙃