Shaw Outage in Cobble Hill, British Columbia

Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…

Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?

@sadsirensong @MsYouDoYou @Shawhelp I will say that we agreed on a price in September. It was never 5K and we knew they would have to run poles and cables. But Scott hounds this woman to get any info and she changes the price each time. And now she’s quoting 5K with no basis and it’s been 5 months and nothing.,.

Now of course it’s this shady as **** SSI @shawhelp rep that’s asking for this money, that was never agreed on before. So yeah...we’re starting to think this is a bribe. What are you going to do about this @shawhelp? Pretty sure this is illegal. Anyone else ever had this issue?

We’ve been stuck using Telus internet via cell towers until this gets sorted out, and it works only half the time. @shawhelp told us we would have internet in September. Then in October. Then in Nov, Dec, Jan...now @shawhelp is saying they’ll cancel unless we pay $5K

Do you know how damn frustrating this has been @Shawhelp ? And that every time we try to speak to a superior, she won’t let us. That she’s been dicking us around since September 10th. Changing the price on a whim. Promising to get things done, never doing so. Now a $5K bribe...

@Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.

@Shawhelp For over a week now I have had problems with the TV pixelating and the sound cracking. Have had a online chat and a telephone call. The telephone call got cut off but nobody called back. Any suggestions.

@Shawhelp hello. Having problems signing into email. Changed my password through myshaw, and now iPhone is saying incorrect password, when I enter the new updated password

@Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!

@Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬

@Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬

@ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏

@Shawhelp the tech came today and gave me a new modem. The password they gave me isn’t working!! Help!!

@Shawhelp slid into the dms. Having issues with a bunch of channels not working

@Shawhelp unfortunate mistake happened tonight and I couldn’t make my appointment with your tech, he proceeded to call me and lecture me about how they don’t get paid to wait. Great service!! Because we all get paid to wait around when they don’t show up when they’re supposed to

@Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!

@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

@Shawhelp I can’t get my UFC PPV to work and I’m on hold with Shaw. Help!!

@Shawhelp is the service down in Calgary area ?

@adamblank17 @Shawhelp Thank God I never have to deal with shaw ever again. I don't know if they have teksavvy out there but I can't recommend it enough $60/month plus $10 for IPTV and I get every hab game for the season!

@Shawhelp seeing an outage in North Vancouver?

@Shawhelp @OfficialDrewie What about New Westminster, The cable keeps cutting out now there is no service what so ever, this has been ongoing for weeks now.

@Shawhelp @freakindumb I live in burnaby and internet is also down. We have tried that solution, it didnt work. It is definitely for sure down

@Shawhelp is service down in Burnaby around lake city? V5A area

1/ Update: it’s a days-long network issue with @ShawInfo that still isn’t resolved. Today happened to be my install date (booked 2 weeks ago) for Shaw internet. Day 1 as a Shaw customer and I can’t help but wonder how an outage like this would be handled in southern Ontario…?

@Shawhelp my wifi hasn’t been working for a few hours 😩 anyone else with Shaw having internet problems in North Vancouver

@adamblank17 @Shawhelp This is the worst thing that has ever happened on September 11th.

@Shawhelp Hi Taylan. I have sent a DM and have requested a tech come out to make sure there isn’t an issue on our end and the online chat worker didn’t acknowledge it