Shaw Outage in Central Saanich, British Columbia

Hey @ShawHelp, when will Outage # INC0996046 be resolved? I need to do some work here…

Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…

I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?

@Shawhelp is there an outage in Victoria currently? If so how long till it’s back up?

@Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.

@Shawhelp hello. Having problems signing into email. Changed my password through myshaw, and now iPhone is saying incorrect password, when I enter the new updated password

@Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!

Hello @Shawhelp the internet is down again! From your site it doesn't look like a scheduled outage

@Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬

@Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬

@ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏

@Shawhelp the tech came today and gave me a new modem. The password they gave me isn’t working!! Help!!

@Shawhelp unfortunate mistake happened tonight and I couldn’t make my appointment with your tech, he proceeded to call me and lecture me about how they don’t get paid to wait. Great service!! Because we all get paid to wait around when they don’t show up when they’re supposed to

@Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!

@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

@Shawhelp I can’t get my UFC PPV to work and I’m on hold with Shaw. Help!!

Hi @Shawhelp - we’re having trouble using the Blue Curve app with Google Chrome cast. Stopped working for us - I saw someone else tweeting you about it. Any help?

@kel_varn @Shawhelp Did you get this problem resolved? I'm having the same problem for a week now.

@RogersHelps my wife and I are having the same issue as others are with the Ignite app not casting. @Shawhelp uses the same foundation for their BlueCurve Shaw TV app as well, and it's also not casting. #HELP

@ShawInfo “now connecting you your entertainment experience. BULLSHIT This is the worst ******* service in the world. And I pay REAL ******* $$ to be cheated and ****** over by them. #yyc #yeg

@Shawhelp no internet in Altadore Calgary. There an Outage?

I’m so disappointed that none of the channels I am currently paying for have been available all day. WTF is happening? @ShawInfo @Shawhelp #yyc

@cbmas0n @Shawhelp I was getting like 10 a day in the SW. I unplugged it for an hour and plugged it back in, no issues since.

@Shawhelp internet has cut out a few times in the last few hours, no service outages reported though for NE Calgary, whats going on?

@shawhelp what's up with my service? Hubby says it's been up and down like a yo-yo all day, but there are no outages listed.

@Shawhelp I've been having issues with my WiFi constantly disconnecting over the past week or so. I have restarted the modern/router but the problem returns after a while.