Shaw Outage Report in Central Saanich, British Columbia
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Central Saanich, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Central Saanich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 17: Problems at Shaw
Shaw is having issues since 04:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (63%)
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Wi-fi (11%)
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TV (11%)
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Total Blackout (8%)
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E-mail (5%)
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Phone (1%)
Live Outage Map Near Central Saanich, British Columbia
The most recent Shaw outage reports came from the following cities: Victoria, Cowichan Bay and Sidney.
| City | Problem Type | Report Time |
|---|---|---|
 Victoria |
Internet | |
| Victoria |
Internet | |
| Victoria |
Internet | |
| Cowichan Bay |
Internet | |
| Victoria |
Total Blackout | |
| Victoria |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Central Saanich, British Columbia
Latest outage, problems and issue reports in Central Saanich and nearby locations:
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Cindy Andrie 🏳️🌈
(@candrie) reported
from
Saanich, British Columbia
Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?
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Ian holt
(@holtyny) reported
from
Victoria, British Columbia
@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.
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Chris
(@hainzy26) reported
from
Saanich, British Columbia
@Shawhelp Bluecurve appears to be down in a few places around town. What happened?
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Ty_soup
(@tysoup) reported
from
Saanich, British Columbia
@Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!
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Ian Foss
(@IanGFoss) reported
from
Sidney, British Columbia
Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp the tech came today and gave me a new modem. The password they gave me isn’t working!! Help!!
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp unfortunate mistake happened tonight and I couldn’t make my appointment with your tech, he proceeded to call me and lecture me about how they don’t get paid to wait. Great service!! Because we all get paid to wait around when they don’t show up when they’re supposed to
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patrickseward
(@PatrickSeward) reported
from
Saanich, British Columbia
@Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!
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ConnorEdwards.eth
(@connoredwards) reported
from
Victoria, British Columbia
Hey @ShawHelp, when will Outage # INC0996046 be resolved? I need to do some work here…
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Steve
(@swonder77) reported
from
North Saanich, British Columbia
@Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS
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Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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Lisa Anderson🇨🇦🏳️🌈
(@deaftravel) reported
from
Saanich, British Columbia
@Shawhelp what’s up w Shaw internet in Cadboro Bay? Internet is down.
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Daisy Gal
(@Dadadaisygal) reported
from
Victoria, British Columbia
@Shawhelp is there an outage in Victoria currently? If so how long till it’s back up?
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Jenn Tranmer
(@vicmomdoc) reported
from
Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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E C O L O F T Y your #1 green insulation solution
(@Ecolofty) reported
from
Central Saanich, British Columbia
@ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏
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Erin Frances Fisher
(@wrongasparagus) reported
from
Victoria, British Columbia
Hello @Shawhelp the internet is down again! From your site it doesn't look like a scheduled outage
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp hello. Having problems signing into email. Changed my password through myshaw, and now iPhone is saying incorrect password, when I enter the new updated password
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Laurel McIntyre
(@laurelcmc) reported
from
Sidney, British Columbia
@Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.
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Steve
(@swonder77) reported
from
Sidney, British Columbia
@Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Gene Is Grateful 🇨🇦 ❤
(@creativewaves) reported
Spent 20 minutes+ with Shaw cable asking them to convert, one time, my monthly bill to Jpeg or png format as needed that format for another account. Nope, your problem. They are so useless. @Shawhelp Service has been not great at this location, tv goes down often, then reboot
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JJ
(@MyMila555) reported
@Shawhelp @hartreef_singh POS company with zero concern for customers ..as always..they are renowned for having the worst service of any company in Canada..after 15 years w these morons,Gonna switch to Bell..cuz they cant be any worse
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Chris Ferrier
(@FerrierPhotog) reported
@TELUSsupport is the @telus tv + app fixed yet? I had surgery and am in bed and was DEPENDING on this app to work! Nothing but problems since switching from @ShawInfo
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Karen 🇨🇦🇮🇹
(@Karone81) reported
Ugh @Shawhelp internet is barely working in NE YYC. Fortunately I am not working today, but this is making it difficult to play video games. When will the internet be back to being awesome? #firstworldproblem
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JJ
(@MyMila555) reported
@Shawhelp @hartreef_singh Dont waste your time..all they are doing is trying to placate their customers by sending them own a never-ending loop of NO INFORMATION available..this is the worst customer service of any company in Canada..by far...treat customers like absolute ****,,,
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Gramma Jackie🐬🐺🦅🌲
(@OrcaBC101) reported
@Shawhelp I found the problem, it's not really on my end because technology is not up to date with Shaw. I replied to my original tweet to you. Second comment. Thank you
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Ky ☃️ KindNotWeak 🐾♥️🎗️🕊️❤️🤝❤️ 🇺🇦
(@KymberleyJules) reported
@Shawhelp Thank you River, I did, to no avail. He was rude & intimidating but it's the threats that are going to cost him. 5 rooms, all Shaw, all lose signals regularly. Completely ruined Movie, "Just Mercy." Cut out repeatedly & couldn't read the true story info at the end. @CanadInns 🇨🇦
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JJ
(@MyMila555) reported
@Shawhelp here to help???..why are there zero updates on your outages..last updated 3 hours ago
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D. Brooks
(@feelslike4ever_) reported
@Shawhelp What can I do to fix the outage? I’m in Edmonton. Can’t work without wifi.
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Beth McKinley
(@BethMcKinley) reported
OK @Shawhelp , what is going on? No TV, says "no signal" in SE Edmonton. No banner of error on account, tried to contact on line help agent and have ended up with "an unexpected error has occurred"???