Shaw Outage Report in Central Saanich, British Columbia
Problems detected
Users are reporting problems related to: internet, tv and total blackout.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Central Saanich, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Central Saanich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 31: Problems at Shaw
Shaw is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (58%)
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TV (15%)
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Total Blackout (11%)
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Wi-fi (9%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Central Saanich, British Columbia
The most recent Shaw outage reports came from the following cities: Victoria, Sidney and Saanichton.
| City | Problem Type | Report Time |
|---|---|---|
 Victoria |
Internet | |
| Victoria |
Phone | |
| Victoria |
Phone | |
| Victoria |
Internet | |
| Victoria |
Internet | |
| Victoria |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Central Saanich, British Columbia
Latest outage, problems and issue reports in Central Saanich and nearby locations:
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Lisa Anderson🇨🇦🏳️🌈
(@deaftravel) reported
from
Saanich, British Columbia
@Shawhelp what’s up w Shaw internet in Cadboro Bay? Internet is down.
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Ian holt
(@holtyny) reported
from
Victoria, British Columbia
@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.
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Steve
(@swonder77) reported
from
Sidney, British Columbia
@Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬
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Chris
(@hainzy26) reported
from
Saanich, British Columbia
@Shawhelp Bluecurve appears to be down in a few places around town. What happened?
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Cindy Andrie 🏳️🌈
(@candrie) reported
from
Saanich, British Columbia
Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?
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Steve
(@swonder77) reported
from
North Saanich, British Columbia
@Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬
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Ty_soup
(@tysoup) reported
from
Saanich, British Columbia
@Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!
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Daisy Gal
(@Dadadaisygal) reported
from
Victoria, British Columbia
@Shawhelp is there an outage in Victoria currently? If so how long till it’s back up?
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Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp unfortunate mistake happened tonight and I couldn’t make my appointment with your tech, he proceeded to call me and lecture me about how they don’t get paid to wait. Great service!! Because we all get paid to wait around when they don’t show up when they’re supposed to
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Erin Frances Fisher
(@wrongasparagus) reported
from
Victoria, British Columbia
Hello @Shawhelp the internet is down again! From your site it doesn't look like a scheduled outage
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp hello. Having problems signing into email. Changed my password through myshaw, and now iPhone is saying incorrect password, when I enter the new updated password
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp the tech came today and gave me a new modem. The password they gave me isn’t working!! Help!!
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Ian Foss
(@IanGFoss) reported
from
Sidney, British Columbia
Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…
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E C O L O F T Y your #1 green insulation solution
(@Ecolofty) reported
from
Central Saanich, British Columbia
@ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏
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Jenn Tranmer
(@vicmomdoc) reported
from
Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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Laurel McIntyre
(@laurelcmc) reported
from
Sidney, British Columbia
@Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.
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patrickseward
(@PatrickSeward) reported
from
Saanich, British Columbia
@Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!
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ConnorEdwards.eth
(@connoredwards) reported
from
Victoria, British Columbia
Hey @ShawHelp, when will Outage # INC0996046 be resolved? I need to do some work here…
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Delroy Dyer 🇻🇨🇨🇦
(@DelroyDyer89) reported
from
Victoria, British Columbia
One thing we can't lose in the @Rogers @ShawInfo buyout is the excellent customer service at @freedomsupport. So much better than the rest.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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ziggy stardust
(@taxbuster88) reported
@Shawhelp .@Shawhelp Pro tip: don't live in #RuralCanada. I have blazing fast WiFi .... but no local internet. Shaw has fibre 2 km away but refuses to put it down the road to hundreds of homes. But @SpaceXStarlink is here and getting installed next week or so!! REAL internet!!
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Breanne Rothwell
(@wombatwonder) reported
@burkeman78 @Sportsnet @Shawhelp Rude!
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khym54
(@khym54) reported
@ShawInfo - Just spent 30 minutes on the phone responding to an email offering me, a loyal customer the best possible deal to renew my internet/cable. Service rep had no idea about email or what it said. Turns out the best possible deal - the same I am paying now. Not impressed
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Liane Bisaillon 🇨🇦
(@Lianebisaillon) reported
@Shawhelp has got to be the worst service out there.
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campbell fergusson
(@fergusscam) reported
@Shawhelp Is anyone going to help me
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cassandra nicholl
(@cassnicholl) reported
@Shawhelp internet is down in country Hills? Any idea why?
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Dr. Kara Maloney
(@DocMed_Knee_val) reported
@PrangeMartin @ShawInfo @parkroyal Years of IT memes have lied to us. Turning it off and on again don't magically fix it.
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Laedrys
(@Laedrys) reported
@Shawhelp hey I'm having issues with my router. It's not connecting to the internet and when it does some sites do not load properly.
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SteveO
(@seesthedanger) reported
@Shawhelp I have been experienced sudden signal loss for awhile now. I just noticed it on a music channel and the last few days it does it while watching a show, whether recorded or not, the screen suddenly goes blank with no sound. If a recording I go back & nothing was lost.
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Marvin Aquino
(@Marvlyn) reported
@ShawInfo how to you show your phone number it seems that when i call someone it always says “unknown” used the *87 *77 function doesnt seem to help