Shaw Outage in Mill Bay, British Columbia

@Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.

@Shawhelp hello. Having problems signing into email. Changed my password through myshaw, and now iPhone is saying incorrect password, when I enter the new updated password

@Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!

@Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬

@Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬

@ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏

@Shawhelp the tech came today and gave me a new modem. The password they gave me isn’t working!! Help!!

@Shawhelp slid into the dms. Having issues with a bunch of channels not working

@Shawhelp unfortunate mistake happened tonight and I couldn’t make my appointment with your tech, he proceeded to call me and lecture me about how they don’t get paid to wait. Great service!! Because we all get paid to wait around when they don’t show up when they’re supposed to

@Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!

@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

@Shawhelp I can’t get my UFC PPV to work and I’m on hold with Shaw. Help!!

@Shawhelp It's too bad, you should be proactive, given the price is the same, there's no additional input cost for Shaw, and you have a happier client. Might offset some if the damage being done to Shaw's rep due to the customer service roll-back over the last few years. #shareholdersfirst

@Shawhelp you guys have gone from heroes to zeroes on customer service. My chat queue estimate expired fifteen minutes ago. Where are all the cheerful people I used to talk to on the phone who worked here in Victoria.

@Shawhelp wifi is now constantly disconnecting me and its now happening on my phone too. I am not sure what is going on at all at this point. I don't know what to do. Every 15 minutes or at random it just disconnects me as if I were bluecurved when wasn't. help

@Shawhelp I've been on hold for an hour. Can't get live chat on your website. Can't get help. What is going on?

@shawhelp hello, my internet has been down for the past 3 hours in SW Calgary. Any reports / updates?

@Shawhelp I couldn't find the Knowledge channel on the On Demand listings. Can you help?

@Shawhelp Just FYI no one will actually help me resolve this. I’ve wasted 4 hours on this today and now I’m still stuck with telus 😭

@Shawhelp is gateway down?

@Shawhelp Issue logging into email See DM

So, so, so beyond upset that @Shawhelp locked me into a contract without my knowledge. No spoken word, no signature, nothing. @TELUS has an incredible #BlackFriday deal and I just wanted to see if Shaw had a lower cost I could take advantage of. Not a happy customer right now.

@whoa_parker @ShawInfo holy crap that's so gross I'm so sorry you were made to deal with that jfc

Aaaand they said the internet is reactivated but it's not. After 30 minutes of talking to the most combative and unhelpful @ShawInfo customer service agent ever 🙃