Shaw Outage Report in Saanich, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Saanich, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Saanich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (47%)
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E-mail (19%)
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TV (15%)
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Total Blackout (9%)
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Wi-fi (8%)
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Phone (1%)
Live Outage Map Near Saanich, British Columbia
The most recent Shaw outage reports came from the following cities: Victoria and Sidney.
| City | Problem Type | Report Time |
|---|---|---|
 Victoria |
Internet | |
| Victoria |
Internet | |
| Victoria |
Internet | |
| Sidney |
TV | |
| Victoria |
Internet | |
| Victoria |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Saanich, British Columbia
Latest outage, problems and issue reports in Saanich and nearby locations:
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Ty_soup
(@tysoup) reported
from
Saanich, British Columbia
@Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!
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Erin Frances Fisher
(@wrongasparagus) reported
from
Victoria, British Columbia
Hello @Shawhelp the internet is down again! From your site it doesn't look like a scheduled outage
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Steve
(@swonder77) reported
from
North Saanich, British Columbia
@Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS
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Ian holt
(@holtyny) reported
from
Brentwood Bay, British Columbia
@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...
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Daisy Gal
(@Dadadaisygal) reported
from
Victoria, British Columbia
@Shawhelp is there an outage in Victoria currently? If so how long till it’s back up?
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Ian holt
(@holtyny) reported
from
Victoria, British Columbia
@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp hello. Having problems signing into email. Changed my password through myshaw, and now iPhone is saying incorrect password, when I enter the new updated password
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp the tech came today and gave me a new modem. The password they gave me isn’t working!! Help!!
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David Kettlewell
(@dbkettlewell) reported
from
Central Saanich, British Columbia
@Shawhelp I can’t get my UFC PPV to work and I’m on hold with Shaw. Help!!
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Cindy Andrie 🏳️🌈
(@candrie) reported
from
Saanich, British Columbia
Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?
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patrickseward
(@PatrickSeward) reported
from
Saanich, British Columbia
@Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!
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Jenn Tranmer
(@vicmomdoc) reported
from
Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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Laurel McIntyre
(@laurelcmc) reported
from
Sidney, British Columbia
@Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.
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E C O L O F T Y your #1 green insulation solution
(@Ecolofty) reported
from
Central Saanich, British Columbia
@ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏
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Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
It's clear to me after three days of terrible service that @ShawInfo is no longer a capable service provider. I live in a capital city and their services are unreliable and frustrating. Sadly I'm on contract with this bad corporate player who cares not about their customers. #yyj
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Steve
(@swonder77) reported
from
Sidney, British Columbia
@Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp unfortunate mistake happened tonight and I couldn’t make my appointment with your tech, he proceeded to call me and lecture me about how they don’t get paid to wait. Great service!! Because we all get paid to wait around when they don’t show up when they’re supposed to
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Ian Foss
(@IanGFoss) reported
from
Sidney, British Columbia
Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Egg
(@AndisonSullivan) reported
@Shawhelp Reply #50 internet still terrible and down and always has been. Shaw please go away!
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Bruce Cullen
(@BACullenyyc) reported
@Shawhelp not happy. Switched to Shaw Mobile last Friday. Got 2 iPhone12 Mini’s mine in black, son wanted White. Was told white one was in Sunday. Sunday said it was in Tuesday, Tuesday said Thursday. Today son got fed up went in for black one. No 12 Mini’s. Now Monday? #service
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アンソニー
(@afivancouver) reported
Hey @Shawhelp , I don’t suppose you’d care to speculate as to why my internet always seems to slooow down around this time every day?
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Egg
(@AndisonSullivan) reported
@Shawhelp Whoever runs this company is doing a terrible job
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Egg
(@AndisonSullivan) reported
@Shawhelp Just gonna keep talking about how terrible shaw is from my seeing that's all I can do at the moment.
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Egg
(@AndisonSullivan) reported
@Shawhelp Shaw is horrible and I wouldn't recommend them to anyone.
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Lil Spring
(@lilspg) reported
@Shawhelp hi. Need help with my blue curve tv on my iPad, called but on hold forever, please get back to me! Why do I always have to wait forever to talk to someone??
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Asmith
(@T_is_for_tips) reported
@Shawhelp internet in Hawkwood not working
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Major Trauma
(@MajorTrauma) reported
@Shawhelp What is happening in West Vancouver? Some of our boxes are working, but most aren't. Also, when calling your support line the auto message keeps saying all Shaw departments are closed.
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Ed Whittingham
(@EdWhittingham) reported
@Shawhelp Been there, done that, you sent out same contractor for the 4th time who can't fix the actual problem - the neighbourhood line.