Shaw Outage Report in Saanich, British Columbia

@Shawhelp is there an outage in Victoria currently? If so how long till it’s back up?

Hello @Shawhelp the internet is down again! From your site it doesn't look like a scheduled outage

@Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬

Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?

Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…

@ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏

It's clear to me after three days of terrible service that @ShawInfo is no longer a capable service provider. I live in a capital city and their services are unreliable and frustrating. Sadly I'm on contract with this bad corporate player who cares not about their customers. #yyj

@Shawhelp is there a known internet issue?

@Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.

@Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬

@Shawhelp the tech came today and gave me a new modem. The password they gave me isn’t working!! Help!!

@FP_Champagne as a @ShawInfo internet customer we also receive a fair mobile plan 25G for $25.Please be sure the monopoly gouging gang grandfather these contracts.Canada pays the highest mobile rates in the world yet subsidize the carriers with tax breaks with our $ 😡 not keen

@Shawhelp Bluecurve appears to be down in a few places around town. What happened?

One thing we can't lose in the @Rogers @ShawInfo buyout is the excellent customer service at @freedomsupport. So much better than the rest.

@Shawhelp what’s up w Shaw internet in Cadboro Bay? Internet is down.

@Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!

@Shawhelp hello. Having problems signing into email. Changed my password through myshaw, and now iPhone is saying incorrect password, when I enter the new updated password

@Shawhelp unfortunate mistake happened tonight and I couldn’t make my appointment with your tech, he proceeded to call me and lecture me about how they don’t get paid to wait. Great service!! Because we all get paid to wait around when they don’t show up when they’re supposed to

Hey @ShawHelp, when will Outage # INC0996046 be resolved? I need to do some work here…

I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

@Shawhelp Help me !

@Shawhelp I can't tell you how many times we've connected with someone. They tell us to turn off, turn back on. We've done that, several times. We've had TWO techs visit, one on Dec 21, 1 on Dec 28 and both have told us it's Shaw's problem, that it's NOT in the house.

@Shawhelp once again, watching Sunday night football on 114, right at 8:30 I lose the signal and my tv box displays some error code. It happens every week. I bet it stops when the football season does. It is clearly Shaw's fault. I will contact the CRTC again if I have to.

@ShawInfo why your internet connection really sucks? I have issues all the time getting ridiculous I think it’s time to reconsider going with another provider! Been loyal for over 10 years

@Shawhelp please update outage info :-)

@Shawhelp Saskatoon Westview area had have a service outage for 4 hours now. Is it being restored soon?

Hi @Shawhelp - I'm getting dozens of spam emails every day. Tried calling to find a solution but keep getting disconnected from your customer service representatives. Would you be able to help?

@ShawInfo 3 weeks to fix internet being slower than dial up on your internet 300 package, switched to fibre 500, modem died in 5 days. A week for a new modem. Great customer service. I miss when you employed techs that could address issues promptly. profits over people, right?

@Shawhelp why is my Sunday Ricket Xhannel 646 not working?

I’m about 1h20 into a support chat with @Shawhelp. Clearly, the chat line is understaffed, since this was a simple “update me on an escalated support case” and text replies are averaging one every 10 minutes. Also—spoiler alert—my escalated case was closed (that took over 1 hour)