Shaw Outage Report in Victoria, British Columbia
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The latest reports from users having issues in Victoria come from postal codes V9A, V8X, V9B, V8R, V8V and V8Z.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in Victoria, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet
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TV
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Wi-fi
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Total Blackout
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E-mail
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Phone
Live Outage Map Near Victoria, British Columbia
The most recent Shaw outage reports came from the following cities: Victoria and Saanichton.
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.Shaw Issues Reports Near Victoria, British Columbia
Latest outage, problems and issue reports in Victoria and nearby locations:-
CanadiansForBiden (@BidenCanadians) reported from Colwood, British Columbia
@Shawhelp is there a known internet issue?
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KTKCAD (@KTKCAD) reported from Saanich, British Columbia
@FP_Champagne as a @ShawInfo internet customer we also receive a fair mobile plan 25G for $25.Please be sure the monopoly gouging gang grandfather these contracts.Canada pays the highest mobile rates in the world yet subsidize the carriers with tax breaks with our $ 😡 not keen
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Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported from Victoria, British Columbia
One thing we can't lose in the @Rogers @ShawInfo buyout is the excellent customer service at @freedomsupport. So much better than the rest.
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Lisa Anderson🇨🇦🏳️🌈 (@deaftravel) reported from Saanich, British Columbia
@Shawhelp what’s up w Shaw internet in Cadboro Bay? Internet is down.
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Chris (@hainzy26) reported from Saanich, British Columbia
@Shawhelp Bluecurve appears to be down in a few places around town. What happened?
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ConnorEdwards.eth (@connoredwards) reported from Victoria, British Columbia
Hey @ShawHelp, when will Outage # INC0996046 be resolved? I need to do some work here…
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Jody Klassen (@bellasugarsega) reported from Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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H. Neal Cropper (@RealNealDeal) reported from Metchosin, British Columbia
It's clear to me after three days of terrible service that @ShawInfo is no longer a capable service provider. I live in a capital city and their services are unreliable and frustrating. Sadly I'm on contract with this bad corporate player who cares not about their customers. #yyj
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Cindy Andrie 🏳️🌈 (@candrie) reported from Saanich, British Columbia
Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?
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Daisy Gal (@Dadadaisygal) reported from Victoria, British Columbia
@Shawhelp is there an outage in Victoria currently? If so how long till it’s back up?
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patrickseward (@PatrickSeward) reported from Saanich, British Columbia
@Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!
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Erin Frances Fisher (@wrongasparagus) reported from Victoria, British Columbia
Hello @Shawhelp the internet is down again! From your site it doesn't look like a scheduled outage
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E C O L O F T Y your #1 green insulation solution (@Ecolofty) reported from Central Saanich, British Columbia
@ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏
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Ty_soup (@tysoup) reported from Saanich, British Columbia
@Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!
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Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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Ian holt (@holtyny) reported from Victoria, British Columbia
@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.
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Ian holt (@holtyny) reported from Brentwood Bay, British Columbia
@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...
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David Kettlewell (@dbkettlewell) reported from Central Saanich, British Columbia
@Shawhelp I can’t get my UFC PPV to work and I’m on hold with Shaw. Help!!
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Evan Leeson (@EvanLeeson) reported from Saanich, British Columbia
@Shawhelp It's too bad, you should be proactive, given the price is the same, there's no additional input cost for Shaw, and you have a happier client. Might offset some if the damage being done to Shaw's rep due to the customer service roll-back over the last few years. #shareholdersfirst
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Evan Leeson (@EvanLeeson) reported from Saanich, British Columbia
@Shawhelp you guys have gone from heroes to zeroes on customer service. My chat queue estimate expired fifteen minutes ago. Where are all the cheerful people I used to talk to on the phone who worked here in Victoria.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:-
CampbellKingdom (@CampbellKingdom) reported
@TrentOster @ShawInfo I suggest looking at business service. It's prioritized over residential traffic.
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Diane Marie (@DianeMariePosts) reported
@ARCCollective On the subject of Epoch Times, after much complaining and threats (I'll never buy a new car from you), my Honda dealer stopped offering ET in its waiting room. Shaw (@ShawInfo) still airs ET programs on the community channel. Shame.
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Addy Pauli (@AddisonPauli) reported
@Shawhelp is there an internet outage in Vancouver? Been flashing amber on my router since 9:30am
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Peg City Dude (@Dangerzoneus) reported
@Shawhelp Never mind. It looks like a short interruption. It’s back online.
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Peg City Dude (@Dangerzoneus) reported
@Shawhelp @Shawhelp My internet is down in Fort Garry Winnipeg
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Marco McInroy 🏴 (@MarcoMcinroy) reported
@Shawhelp @esk8vancouver Why isn't every single customer that was affected being compensated?
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InsouciantSoul (@InsouciantSouI) reported
@Shawhelp Your internet is down
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Tyler Williamson (@tdubwilms) reported
@Shawhelp service outage in Langley? Support website say no outages, but looks like we're out!
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Crystal (@Humbletome) reported
@Shawhelp trying to watch #RoyalRumble on wwwe network and all our channels are pixelated. They promised us this issue would be fixed. So done with Shaw. Unreliable and terrible service.
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DR4 (@Bt2Dr4) reported
@Shawhelp Why is Rogers being allowed to take over Shaw and when should I cancel my Shaw service?