Shaw Outage in Victoria, British Columbia

@Shawhelp I can’t get my UFC PPV to work and I’m on hold with Shaw. Help!!

@Shawhelp It's too bad, you should be proactive, given the price is the same, there's no additional input cost for Shaw, and you have a happier client. Might offset some if the damage being done to Shaw's rep due to the customer service roll-back over the last few years. #shareholdersfirst

@Shawhelp you guys have gone from heroes to zeroes on customer service. My chat queue estimate expired fifteen minutes ago. Where are all the cheerful people I used to talk to on the phone who worked here in Victoria.

@Shawhelp Observation please sitting on the Phone for Customer Service for 73 minutes before anyone answered this is getting Surreal and major inconvenience to say the least

@flinner30 @Shawhelp @Canucks @Sportsnet I haven’t seen anything this bad since my bell express vue satellite blew off our roof watching the Yankees and Red Sox years ago

@Shawhelp Spent 40 minutes last night on line customer chat... no one came on. Now on hold on the phone & on line for the last 20 minutes hoping either will answer or come on line. Not happy with customer service right now.

Had a question for @ShawInfo called them. You are caller 186. Wait times are 45 to 60 min. I betcha that service is just rockin

@ShawInfo any idea when the internet will back up? It’s been down since last night around 9 in #yyj.

@DeltaCanuckian @Shawhelp @Shawhelp twitter customer service is actually pretty amazing and they might even be able to set up an appointment for you over private message :)

@DeltaCanuckian @Shawhelp I was told that the utility boxes are actually not responsibility of the homeowner, but of the utility companies.. I believe Shaw has to maintain it themselves. My building is like 60+ years old and they fixed my issues

@ShawInfo well it’s been a good run... 25 years with you but due to your lack of flexibility I’m going to @TELUS ... too bad really!

@Shawhelp any Internet issues reported in Greater Victoria/Esquimalt area? We can't get anywhere but our router says we're connected.

@Shawhelp why is that every Sunday night it seems that my internet seems lower than dial up? For example, watching a movie tonight on amazon prime and it has stopped three times due to bandwidth issues. I am tweeting this via Rogers cellular because it is faster. Urgh!

@lotusville @Shawhelp Nope, down in Victoria

@Shawhelp Please let upper management know that rationing #Callblocking is not a fair thing to do to people paying over $1,800/year for service. @shawcable #mingy #cheap

@Shawhelp This is not an "inconvenience". This is bad service. I pay @shawcable $155.71/month and my call block function has a limit of 31 phone numbers??? That's not good enough. There should be no limit on how many #s I can block. Motivate me to keep my landline.

@Shawhelp What do you mean my call block service "list is full"? I'm getting spammed daily. Make my list capacity bigger please. You are already hosing me for way too much $ every month. @shawcable

@Shawhelp any internet outages or issues in victoria?

@ShawInfo Been on hold waiting for a customer service agent for twenty minutes now. Calling to upgrade services, but with this wait I think I will switch to Telus.

I can't evict someone stealing everything not nailed down on my property, squatting and doing coke @govbc @BurnabyRCMP yet shaw can ping me $180 for disconnect my internet as I'm forced out @ShawInfo

@ShawInfo Or if we’re using an iPhone (as in this video) you can actually just clear the tame cache without powering down. Hold power button until swipe to power off, and then hold home button

@Shawhelp well I can't direct message you as you need to follow me so I can do that. No your live chat was MUCH better. Canned responses are a joke and I don't have time to play games with my service provider. I can't get to live chat from your robot

@Shawhelp internet sucks cant load a 360p video..

@Shawhelp shot you guys a DM, internet is so slow it won’t load anything on the phone or even with a Ethernet connect PS4

@Shawhelp We have good WiFi connectivity via our router/access points already. That’s not the issue. We need more speed/bandwidth coming into the router so more than 1 person can use the Internet at a time.

@ShawInfo Would like to know if possible to switch to Bluesky TV Internet 300 + Med. TV package what would the cost be. How many tv's does this cover. My account number is 029 1545 1402. Our main gateway is not working properly and tech said it was an old model.

@Shawhelp I tried the online chat - it’s not a real person and didn’t help.

@shawhelp Hello Shaw my Account which is under the name Christine Nicholls in Chemainus BC is being throttled. Torrent traffic is being shaped. Also my cable modem is constantly going offline. It is being taken offline by the Network management team in Calgary Alberta.Please stop