Is Shaw having an outage in Victoria, British Columbia?

@Shawhelp It's too bad, you should be proactive, given the price is the same, there's no additional input cost for Shaw, and you have a happier client. Might offset some if the damage being done to Shaw's rep due to the customer service roll-back over the last few years. #shareholdersfirst

@Shawhelp you guys have gone from heroes to zeroes on customer service. My chat queue estimate expired fifteen minutes ago. Where are all the cheerful people I used to talk to on the phone who worked here in Victoria.

@Shawhelp Observation please sitting on the Phone for Customer Service for 73 minutes before anyone answered this is getting Surreal and major inconvenience to say the least

@flinner30 @Shawhelp @Canucks @Sportsnet I haven’t seen anything this bad since my bell express vue satellite blew off our roof watching the Yankees and Red Sox years ago

@Shawhelp Spent 40 minutes last night on line customer chat... no one came on. Now on hold on the phone & on line for the last 20 minutes hoping either will answer or come on line. Not happy with customer service right now.

Had a question for @ShawInfo called them. You are caller 186. Wait times are 45 to 60 min. I betcha that service is just rockin

@ShawInfo any idea when the internet will back up? It’s been down since last night around 9 in #yyj.

@DeltaCanuckian @Shawhelp @Shawhelp twitter customer service is actually pretty amazing and they might even be able to set up an appointment for you over private message :)

@DeltaCanuckian @Shawhelp I was told that the utility boxes are actually not responsibility of the homeowner, but of the utility companies.. I believe Shaw has to maintain it themselves. My building is like 60+ years old and they fixed my issues

@ShawInfo well it’s been a good run... 25 years with you but due to your lack of flexibility I’m going to @TELUS ... too bad really!

@Shawhelp any Internet issues reported in Greater Victoria/Esquimalt area? We can't get anywhere but our router says we're connected.

@Shawhelp why is that every Sunday night it seems that my internet seems lower than dial up? For example, watching a movie tonight on amazon prime and it has stopped three times due to bandwidth issues. I am tweeting this via Rogers cellular because it is faster. Urgh!

@lotusville @Shawhelp Nope, down in Victoria

@Shawhelp Please let upper management know that rationing #Callblocking is not a fair thing to do to people paying over $1,800/year for service. @shawcable #mingy #cheap

@Shawhelp This is not an "inconvenience". This is bad service. I pay @shawcable $155.71/month and my call block function has a limit of 31 phone numbers??? That's not good enough. There should be no limit on how many #s I can block. Motivate me to keep my landline.

@Shawhelp What do you mean my call block service "list is full"? I'm getting spammed daily. Make my list capacity bigger please. You are already hosing me for way too much $ every month. @shawcable

@Shawhelp any internet outages or issues in victoria?

@Shawhelp hey not happy with your service at the moment. Had someone come out this weekend to fix my sky box and now this morning it’s not working

@Shawhelp hi, I have no internet connectivity. I have restarted my modem 3 time and still nothing. Please help

@Shawhelp Sorry, this is the case and your network team confirmed it. I guess upgrading an account in Shaw's world means closing the existing account and any associated email addresses. Will stick to Gmail. @ShawInfo

@Shawhelp No problem!

@Shawhelp Hey guys, I’ve got another total internet and cable outage in North West Calgary. This is happening far too much at this point - for someone that works from home, this is isn’t acceptable.

@Shawhelp Did all of the above but the box seems to be stuck on “PSLd” on the display for quite awhile now. Have been trying to reset and fix it for almost an hour now.

@Shawhelp hello, not sure if there are issues on shaw's end. But i rebooted the modem many times and not working. It was working and not working. Not sure what's up.

@Shawhelp I just got off DM with support and they have no records of my email account. Poof! The reply from support was less than than adequate. I recently upgraded my services, but at no time did I close my account.

@Shawhelp Issues continue with my cable box shutting off on its own and failing to reconnect. Waiting for a resolution...

@ShawDirect @WordsAloft @tcm @ShawInfo This channel is the #1 reason I have service, and you have no replacement, so I will be happy to contact Shaw for cancellation. Thank you.