Shaw Outage Report in Victoria, British Columbia

@Shawhelp is there an outage in Victoria currently? If so how long till it’s back up?

Hey @ShawHelp, when will Outage # INC0996046 be resolved? I need to do some work here…

@ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏

@Shawhelp is there a known internet issue?

@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

@Shawhelp what’s up w Shaw internet in Cadboro Bay? Internet is down.

@FP_Champagne as a @ShawInfo internet customer we also receive a fair mobile plan 25G for $25.Please be sure the monopoly gouging gang grandfather these contracts.Canada pays the highest mobile rates in the world yet subsidize the carriers with tax breaks with our $ 😡 not keen

@Shawhelp you guys have gone from heroes to zeroes on customer service. My chat queue estimate expired fifteen minutes ago. Where are all the cheerful people I used to talk to on the phone who worked here in Victoria.

@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

Hello @Shawhelp the internet is down again! From your site it doesn't look like a scheduled outage

I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

@Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!

@Shawhelp It's too bad, you should be proactive, given the price is the same, there's no additional input cost for Shaw, and you have a happier client. Might offset some if the damage being done to Shaw's rep due to the customer service roll-back over the last few years. #shareholdersfirst

@Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!

Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?

@Shawhelp I can’t get my UFC PPV to work and I’m on hold with Shaw. Help!!

It's clear to me after three days of terrible service that @ShawInfo is no longer a capable service provider. I live in a capital city and their services are unreliable and frustrating. Sadly I'm on contract with this bad corporate player who cares not about their customers. #yyj

@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

One thing we can't lose in the @Rogers @ShawInfo buyout is the excellent customer service at @freedomsupport. So much better than the rest.

@Shawhelp Bluecurve appears to be down in a few places around town. What happened?

@Shawhelp internet down in SW Calgary ? (Specifically shawnessy ) Everything seems to be down

@Shawhelp I DM’ed you yesterday @shawhelp about a service outage and have heard nothing back. My internet service has been down for over 24 hours. I’m not impressed.

@ShawInfo great work today with my account!! i couldn't have asked for better service. thanks.

@clarky311 @Bell_MTS @ShawInfo I'll never own a Bell product as long as I live.

@Shawhelp Cant you just tell us when fibre will be working again? Not an individual customer issue, it’s a broad service issue.

@Shawhelp what is the best way to get help for crappy internet?

@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

@ShawInfo is it possible you guys help me with my internet connection issues????

@Shawhelp I just did and after waiting for quiet long they hanged up me with no solution.. I wonder why Shaw stocks never goes up its because the service is poor and customer care no acceptable I've suffered ups and down for long and when talk you guys they can't find no problems weird

Hey, @Shawhelp I am having so many problems with you, terrible decision I made when I choose.. nobody is willing to fix my problem from your end