Shaw Outage in Victoria, British Columbia

@Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!

Hello @Shawhelp the internet is down again! From your site it doesn't look like a scheduled outage

@ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏

@Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!

@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

@Shawhelp I can’t get my UFC PPV to work and I’m on hold with Shaw. Help!!

@Shawhelp It's too bad, you should be proactive, given the price is the same, there's no additional input cost for Shaw, and you have a happier client. Might offset some if the damage being done to Shaw's rep due to the customer service roll-back over the last few years. #shareholdersfirst

@Shawhelp you guys have gone from heroes to zeroes on customer service. My chat queue estimate expired fifteen minutes ago. Where are all the cheerful people I used to talk to on the phone who worked here in Victoria.

@Shawhelp Observation please sitting on the Phone for Customer Service for 73 minutes before anyone answered this is getting Surreal and major inconvenience to say the least

@flinner30 @Shawhelp @Canucks @Sportsnet I haven’t seen anything this bad since my bell express vue satellite blew off our roof watching the Yankees and Red Sox years ago

@Shawhelp Spent 40 minutes last night on line customer chat... no one came on. Now on hold on the phone & on line for the last 20 minutes hoping either will answer or come on line. Not happy with customer service right now.

Had a question for @ShawInfo called them. You are caller 186. Wait times are 45 to 60 min. I betcha that service is just rockin

@ShawInfo any idea when the internet will back up? It’s been down since last night around 9 in #yyj.

@DeltaCanuckian @Shawhelp @Shawhelp twitter customer service is actually pretty amazing and they might even be able to set up an appointment for you over private message :)

@DeltaCanuckian @Shawhelp I was told that the utility boxes are actually not responsibility of the homeowner, but of the utility companies.. I believe Shaw has to maintain it themselves. My building is like 60+ years old and they fixed my issues

@ShawInfo well it’s been a good run... 25 years with you but due to your lack of flexibility I’m going to @TELUS ... too bad really!

@Shawhelp any Internet issues reported in Greater Victoria/Esquimalt area? We can't get anywhere but our router says we're connected.

@Shawhelp why is that every Sunday night it seems that my internet seems lower than dial up? For example, watching a movie tonight on amazon prime and it has stopped three times due to bandwidth issues. I am tweeting this via Rogers cellular because it is faster. Urgh!

@Shawhelp That may be so, but hanging up early, without warning, without finishing the call is unacceptable. I've never had a job where I can just hang up on a customer because I'm punching out.

@Shawhelp @ShawInfo just got off the phone with another associate and still no ETA from a problem that start occurring around 5am today. 🐕 💩 company. I’m definitely looking forward to your bullsh*t maintenance dated for June 9th. Thank you guys for being the worst provider 👏🏽

@AnneWilkie52 @Shawhelp Mine is free. Long term customer.

@Shawhelp aghhhh fix my internet!!!!

@Shawhelp Sent a DM need help

@ShawInfo Except you're also cutting service to ppl who need it & have been living on very limited income right now. Small business owners who've seen their income disappear, single parents, kids!

@Shawhelp yeah I'm dealing with outage in Lethbridge, like seriously when will shaw care about us

@Cdblesch @Shawhelp @TELUS @TELUSsupport If you do get bluecurve and get the service that they say they give great. But obviously that’s not happening. With Internet 300 ..... I was getting 24 max..... 😤

@Cdblesch @Shawhelp @TELUS @TELUSsupport Well.... @cabralda couldn’t fix it. He’s been trying... actually. I was getting 24... when max was supposedly at lest 100... with internet 300. Now with bluecurve... no internet at all.

@Cdblesch @h_park29 @Shawhelp @TELUS @TELUSsupport Lol my experiences with Shaw so far has been bad man.