Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
Why is my Shaw service not working?
No problems detected
If you are having issues, please submit a report below.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
Problems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
- Internet (54%)
- TV (19%)
- Wi-fi (11%)
- E-mail (9%)
- Total Blackout (6%)
- Phone (2%)
Live Outage Map Near New Westminster, British Columbia
The most recent Shaw outage reports came from the following cities: Pitt Meadows, Surrey, Vancouver, Coquitlam, Port Coquitlam, Burnaby, Richmond, Coquitlam, North Vancouver, Langley, New Westminster, and Port Moody.
| City | Problem Type | Report Time |
|---|---|---|
 Pitt Meadows
|
Wi-fi | 10 hours ago |
|
Surrey
|
Internet | 20 hours ago |
|
Vancouver
|
Internet | 2 days ago |
|
Coquitlam
|
Internet | 2 days ago |
|
Vancouver
|
Internet | 2 days ago |
|
Port Coquitlam
|
4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
-
Craig Minielly (@craigminielly) reported from Vancouver, British Columbia@Shawhelp lol stand corrected, as have your internet 300 Service.
-
Sonny Sahi (@SSAHI80) reported from Surrey, British Columbia@Shawhelp sent a few DM's no response...I guess being a loyal customer for about 20 years means nothing...anyhow forget it...going shop around my term expires with you at the end of this month. #disappointed #Shaw
-
Kim Coleman (@kimc555) reported from North Vancouver, British ColumbiaMultiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs
-
Steve Rowe 🇬🇧🇪🇺🇨🇦 (@stevendrowe) reported from Surrey, British Columbia@Shawhelp Issues you never respond to 2 - why is there continuous poor sound quality on BBC and MSNBC (breaks up at frequent intervals). This is what I want to complain about.
-
Diana Black (@italianinvan) reported from Port Moody, British Columbia@Shawhelp my sweet sweet kind neighbour has been trying for two days to contact the right people to cancel her deceased father and she has been getting the run around. Please help!!!
-
Mark Thirtle (@regattabred) reported from North Vancouver, British ColumbiaSo @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.
-
Diana Black (@italianinvan) reported from Port Moody, British Columbia@ShawInfo my sweet neighbour is trying to cancel her deceased father’s service with you and she’s been having such a hard time. Please help!!!! #pleasehelp
-
Poppy (@PickledGingerBC) reported from Coquitlam, British Columbia@Shawhelp Picked up my Blue Curve self install kit today... everything’s ready to go, guide states that I need to contact you to finalize since I have existing service.
-
Susan Parker (@docsparker) reported from Vancouver, British Columbia@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!
-
Uli Laue (@ulilaue) reported from Vancouver, British Columbia@Shawhelp is there an outage in East Van
-
Niners North (Vancouver, BC) (@NinersNorth) reported from Coquitlam, British ColumbiaTune in on the multi billion dollar @Shawhelp cable network and watch the biggest sports league in North America, and two of it biggest storied franchises as they kick off their season. Available only in ultra low definition. #HDhelp
-
TylerG (@ItsTylerG_) reported from Surrey, British Columbia@Shawhelp I can’t find my 5G network, it’s disappeared!!
-
Pattycakes🍰 (@patricklabelle7) reported from New Westminster, British Columbia@Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬
-
Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British ColumbiaUpdate: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW
-
IndoHoops Canada (@IndoHoops) reported from Surrey, British ColumbiaWaiting for the day that @ShawInfo gets @NBATV on HD. Can’t even watch League Pass games due to the dumb blackout rules. #AnnualTweet
-
ashishdani (@ashishdani) reported from Vancouver, British Columbia@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!
-
Diana Black (@italianinvan) reported from Port Moody, British Columbia@Shawhelp my sweet neighbour is trying to cancel her deceased father’s service with you and she’s been having such a hard time. Please help!!!! #pleasehelp
-
Jennifer Kingsbury (@JenniferKingsb6) reported from Port Moody, British Columbia@Shawhelp Please fix it soon.
-
Janet George (@hcartet) reported from North Vancouver, British ColumbiaI have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.
-
Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British ColumbiaWord to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Dekks "Stream Dog" Shepherd #BlackLivesMatter (@DekksShepherd) reported@Shawhelp is a GIGANTIC waste of time and money I've been fighting these idiots tooth and nail over the span of 3 weeks just to get a nicer way of saying "We're not fixing the issue, quit streaming so we don't look bad" You should be sued, you sorry waste of internet bandwidth
-
AndyO (@bassman_andy) reportedHas to be said, I gotta vent, got the new #BlueCurve system from @ShawInfo , what joke! Remote won't grab my stereo, chat no help. Trying to split 2.4/5G to run Wifi light bulbs, won't work. One TV box doesn't work. Thanks Shaw for changing your stuff so they don't work.
-
Harpal Kandola (@Harpal_Kandola) reported@Shawhelp is there any internet outage in Surrey? Modem lost connection and doesn’t seem to be able to reconnect.
-
The Dave! 🌈 (@TheDaveCA) reported from Calgary, Alberta@cryage83 @Shawhelp Any update on Shaw service in Shawnessy/Somerset SW Calgary?
-
Jason G (@JGinCobbleHill) reportedBell is a shitty company but I would still choose them or literally anyone over my @Shawhelp internet service, it can’t be worse
-
Mariachi (@Mariach36014683) reported@trestres @Shawhelp I am just curious at their level of service. Did you hear back Shaw?
-
millennial3 (@millennial33) reported@Shawhelp I called yesterday to ask about my internet not working. The earliest they could send an agent to help was Saturday. Wtf, there are literal agents available until Saturday?
-
Mariachi (@Mariach36014683) reported@trestres @Shawhelp Thanks for that. Hope you get it fixed. My brother has a similar building issue. He has to reboot his TV boxes a dozen times a day. Has had 2 tech visits & a 3rd on Friday. Has rec'd no discount on his bill. On a 2 year contract with auto withdrawals. I think it is crazy. Lol.
-
Warren Mitchell (@warmitchell) reported@Shawhelp I don't mean to be rude but will I be getting help tonight before you shut down in 50 minutes? @Shawhelp
-
henaramay (@henaramay) reported@Shawhelp we are without internet since Monday because Shaw customer service cannot update a serial number! Been to the store and spent hours talking to their unhelpful customer service. Been in a queue with backend support who were supposed to fix it in 24 hrs but did nothing!