Shaw

Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in New Westminster, Metro Vancouver Regional District, British Columbia 03/17/2026 21:45

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (58%)

    Internet (58%)

  2. TV (19%)

    TV (19%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, North Vancouver, Coquitlam, Langley, Coquitlam, Richmond, Port Moody, Port Coquitlam, Pitt Meadows, Burnaby and New Westminster.

Loading map, please wait...
City Problem Type Report Time
CanadaSurrey Internet
CanadaSurrey Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver E-mail
CanadaVancouver TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • phoenix45photo Norm (@phoenix45photo) reported from North Vancouver, British Columbia

    @Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...

  • Britbirdvancity Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported from Vancouver, British Columbia

    @Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.

  • DaddyR69 Roland van Kaauwen (@DaddyR69) reported from Surrey, British Columbia

    @ShawInfo At 10:30 am 01/04/21 my daughter let me know the Shaw service was down. Now it 9:40 pm and I had called for the techs to call me back, that call came at 8:30 pm. So for 70 minutes I’ve been the 1st in the queu and am still listening to you nonsense ads. 1/2

  • IMBrimer Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily

  • MikeyBlackmon mike blackmon (@MikeyBlackmon) reported from Burnaby, British Columbia

    Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

  • StevenCTripp Steve Tripp (@StevenCTripp) reported from Surrey, British Columbia

    @Shawhelp ...still finding it a annoying that we can’t even get a rough ETA window for service restoration in Surrey. Hydro’s outages always shows an updated ETA and it changes as the repairs proceed. Frustrating.

  • rgrey1 Rob Grey (@rgrey1) reported from Burnaby, British Columbia

    @Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw

  • tracyglennYVR Tracy ترايسي (@tracyglennYVR) reported from Burnaby, British Columbia

    @ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?

  • PhilRidinBikes Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported from New Westminster, British Columbia

    @Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.

  • falskow Chris Falskow (@falskow) reported from Delta, British Columbia

    @Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!

  • falskow Chris Falskow (@falskow) reported from Delta, British Columbia

    The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail

  • PSPilates Yvonne Bray (@PSPilates) reported from West End, British Columbia

    @Shawhelp Is there an outage at UBC?

  • bguanzon Ben (@bguanzon) reported from Surrey, British Columbia

    @Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!

  • youngcjpl Patricia Young (@youngcjpl) reported from North Vancouver, British Columbia

    @ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice

  • chadrissanen Chad Rissanen (@chadrissanen) reported from Surrey, British Columbia

    @Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

  • ColinRose Colin Rose (@ColinRose) reported from Vancouver, British Columbia

    @Shawhelp is there a service issue I’m Vancouver? My internet is out...

  • DaddyR69 Roland van Kaauwen (@DaddyR69) reported from Surrey, British Columbia

    @ShawInfo. 24/7 customer support, my *** !!! I’ve been 1st in the queu for almost 2 hours now. Did your people go home and leave me on hold ?!?!? 😡

  • DaddyR69 Roland van Kaauwen (@DaddyR69) reported from Surrey, British Columbia

    @ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2

  • IMBrimer Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?

  • IMBrimer Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • DrRandyPaterson Dr Randy Paterson (@DrRandyPaterson) reported

    I am pleased to announce that @telus has won a 2021 trifecta! Worst consumer website, most opaque email alerts, and least helpful AI support. Congratulations! All we want to do is pay our bill but it seems to be a state secret. Regrets to @shawinfo and @rogers.

  • VictorReSean ReSean (@VictorReSean) reported

    @Shawhelp my internet is 97X slower than normal. HELP!!!! I'm in the Lower Mainland.

  • _scootR scootR | Jeremy (@_scootR) reported

    @MisterTomox @therealjshields @Shawhelp Nope - installing the new device and it's not being recognized or setup by the service as it should. I may have to put back together my old network... Sigh.

  • dlmancuso Dom (@dlmancuso) reported

    @Shawhelp Slow connection in South Red Deer...

  • _Yorito Dann_Fung (@_Yorito) reported

    @Shawhelp internet down for North Surrey area?

  • dhuhtala Dale Huhtala (@dhuhtala) reported

    @shawhelp How long are the wait times for online chat? It's been over an hour to try and fix a mistake you made on my bill!!

  • reanimation03 Reanimation (@reanimation03) reported

    @Shawhelp Work depends on working from home but @Shawhelp @ShawInfo does not care for that. Just money grabbers with no help.

  • RegineNomorosa Regine Nomorosa (@RegineNomorosa) reported

    @Shawhelp any issue for internet connection in Surrey, BC?

  • tracyglennYVR Tracy ترايسي (@tracyglennYVR) reported from Burnaby, British Columbia

    @ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?

  • robertesell Robert E Sell (@robertesell) reported

    @ShawInfo The new device you sent me has a default password of "password" with no instructions to the customer to change this. Instead, you point us to your crap app. Wonder how many customer devices are owned...