Shaw outages and service status in New Westminster, British Columbia
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Full Outage Map
- Shaw generated 1 outage signal in the last 24 hours around New Westminster, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Jun 9, 4:44 PM EDT.
- Internet (67%)
- Wi-fi (13%)
- TV (13%)
- Total Blackout (6%)
- E-mail (1%)
- Phone (1%)
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near New Westminster, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, Richmond, North Vancouver, Coquitlam, Burnaby, Port Moody, Anmore, and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 11 hours ago |
|
Surrey
|
Internet | 1 day ago |
|
Surrey
|
Internet | 1 day ago |
|
Vancouver
|
Total Blackout | 2 days ago |
|
Richmond
|
TV | 3 days ago |
|
North Vancouver
|
TV | 3 days ago |
Nearby cities with recent reports
8 recent signals
5 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Shaw Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Prairie Paul (@PaulDoroshenko) reported from Vancouver, British ColumbiaEvery time I contact @ShawInfo to have some service or set up, every single time they screw it up. And again today. More competition would be better than less.
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Chris Falskow (@falskow) reported from Delta, British Columbia@Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!
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Heist (@TheHeistMonkey) reported from Surrey, British Columbia@Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.
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ABALI (@G_ABALI_S) reported from Vancouver, British ColumbiaI change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
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Steve Tripp (@StevenCTripp) reported from Surrey, British Columbia@Shawhelp ...still finding it a annoying that we can’t even get a rough ETA window for service restoration in Surrey. Hydro’s outages always shows an updated ETA and it changes as the repairs proceed. Frustrating.
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Leandro Santos (@ls69360) reported from Burnaby, British Columbia@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
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Doug Corbett (@corbettdoug) reported from Port Coquitlam, British Columbia@Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug
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Marlow 🇨🇦🇺🇦 (@Marlow22) reported from Vancouver, British Columbia@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!
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Rina Liddle 💜 💜 💜 (@Liddleworks) reported from Vancouver, British ColumbiaThere’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.
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Roland van Kaauwen (@DaddyR69) reported from Surrey, British Columbia@ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2
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Michael Cuddihy (@Wbaz54) reported from Vancouver, British Columbia@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw
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Andie Stewart (@Andiecamille) reported from Vancouver, British Columbia@ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬
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Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported from Vancouver, British Columbia@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
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Stephen Fung (@stephenfung) reported from Coquitlam, British ColumbiaHey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.
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RitchWorld (@RitchWorld) reported from New Westminster, British ColumbiaHad a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
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Curtis (@Jones_NS99) reported from North Vancouver, British ColumbiaHey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaI hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”
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mike blackmon (@MikeyBlackmon) reported from Burnaby, British ColumbiaWow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
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Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.
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Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Don T Beakunt (@truebusterflash) reported@Shawhelp I messaged you days ago without a response. Your app also won’t work so attempting to chat with tech support is not an option and now I’ve been on hold for 40min. Your sales calling to lock me in again is poor timing considering the current issues.
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Nova (@AeliusYar) reported@Shawhelp is there an internet outage in douglasedale Calgary right now?
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OC_2030 (@oc_2030_vision) reported@Shawhelp Shaw used to have a wonderful feature on phone calls that gave us an estimate of our wait time and also allowed us to get a callback. WE REALLY miss this. Shaw (Calgary White Cowboy hats) seemed to be more 'customer focused' than Rogers (3 piece business suits) take care.
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always smile 🇨🇦 (@cari_goncalves) reported@Shawhelp @gfliverpool9966 Not working for me either. Ridiculous
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Bella Bee (@SmileyYYC) reported@Shawhelp internet down #NW
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Bella Bee (@SmileyYYC) reported@Shawhelp you’re kidding??????? Connection issues NOW????? $300 a month and you’re ***!!!!!
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Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported@Shawhelp Well I guess your app guys heard everybody yelling at them. They just released another update - and this one works. But #getitrightthe1sttime and save yourself trouble.
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Don T Beakunt (@truebusterflash) reported@Shawhelp Yup. Keeps asking over and over. **** like this makes me want to switch providers
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Heldy (@HeldyCarvalho) reportedHello, @Shawhelp @Rogers - have been trying to get through to customer service for several days now. Can be in chat for several hours and all it says is “We are currently experiencing a delayed response. Please wait.” The customer service has tanked. Together with Shaw?
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Heldy (@HeldyCarvalho) reported@Shawhelp @Rogers @RogersHelps I have been with Shaw 10+ years. They used to use automatic card updating services that update expiry dates automatically. Rogers does not use that. Does not notify users. Just charges them $70. At least tell users that service is removed.