Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
No problems detected
If you are having issues, please submit a report below.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
-
Internet (61%)
-
TV (16%)
-
Wi-fi (10%)
-
Total Blackout (6%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Richmond, Coquitlam, Surrey, Coquitlam, Port Moody, Port Coquitlam, Pitt Meadows, North Vancouver, Langley, Burnaby and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Richmond |
||
| Coquitlam |
Internet | |
| Surrey |
Internet | |
| Vancouver |
TV | |
| Coquitlam |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
-
Jeff Thorlacius
(@jthor099) reported
from
Vancouver, British Columbia
@Shawhelp Nope, ever since I upgraded my service that's all been fine.
-
Steven Rowe 🇬🇧🇪🇺🇨🇦🏳️🌈
(@stevendrowe) reported
from
Surrey, British Columbia
Looks like we suffered a @Shawhelp outage on both internet and tv around 11:15 to 11:30. Services are slow but appear to be coming back. #SurreyBC
-
Jeff Thorlacius
(@jthor099) reported
from
Vancouver, British Columbia
@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.
-
Steven Rowe 🇬🇧🇪🇺🇨🇦🏳️🌈
(@stevendrowe) reported
from
Surrey, British Columbia
@Shawhelp I don’t have time to keep going back and forth with you on outages, poor quality picture etc. We will call you of it happens again.
-
Rosario
(@DekeyPetey40) reported
from
Port Coquitlam, British Columbia
@IanSeggie @Shawhelp I have the same package and no issues weird
-
Gatthew Mriffeth
(@mattgriffeth) reported
from
New Westminster, British Columbia
@LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well
-
Ursula Maxwell-Lewis
(@YouTravel) reported
from
Surrey, British Columbia
@Shawhelp your agent Patricia in Brantford is supercilious, rude, overbearing and unhelpful #CustomerExperience
-
Marcus Anderson
(@InTheBluePaint) reported
from
North Vancouver, British Columbia
@danat8n @Shawhelp I am having the same issue. Cannot listen to or download anything from Apple Music or the App Store.
-
RAVI PATEL
(@ravikanji) reported
from
New Westminster, British Columbia
@Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.
-
Taylor Nicole Walker
(@iStayTaylored8) reported
from
Surrey, British Columbia
Damn @ShawInfo “25-30 minute wait time” my ass...been on hold for over an hour 😑😑😑
-
Rosario
(@DekeyPetey40) reported
from
Port Coquitlam, British Columbia
@IanSeggie @Shawhelp I have 3 apple devices and have Shaw and no problems
-
Craig Minielly
(@craigminielly) reported
from
Vancouver, British Columbia
@Shawhelp I stand corrected, I have your Internet 300 service 🙈 Will do.
-
Rina Liddle 💜 💜 💜
(@Liddleworks) reported
from
Vancouver, British Columbia
There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.
-
Dominic Therrien
(@dotherrien) reported
from
Coquitlam, British Columbia
I travel around the world for professional reasons and it pains me to say that the Lower Mainland of BC has one of the worst internet networks I’ve used (it’s a little better than Nigeria). Blind spots, slooooow connection, interruptions, expensive. @Shawhelp #competitionneeded
-
SuzieCanuck🇨🇦
(@SuzieCanuck) reported
from
Vancouver, British Columbia
@glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out
-
Susan Parker
(@docsparker) reported
from
Vancouver, British Columbia
@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!
-
Katrina Albert
(@katrina_albert) reported
from
Langley, British Columbia
@Shawhelp I’ve lost my tv/internet connection at least 4 times in the past 1.5 months and have been on hold on the phone for HOURS trying to fix the issue. This is not acceptable. Please DM me. I’m not a happy customer.
-
Ursula Maxwell-Lewis
(@YouTravel) reported
from
Surrey, British Columbia
@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺
-
Marcus Anderson
(@InTheBluePaint) reported
from
North Vancouver, British Columbia
@danat8n @Shawhelp Strange. I’ve rebooted the modem twice now and still having the same problem. Issue is the same on my laptop as well. Even went to my sister’s and tried her wifi (also Shaw) and it didn’t work there either.
-
Tom Beith
(@Tbeithnow) reported
from
Vancouver, British Columbia
@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Koppelintov
(@koppelintov) reported
@Shawhelp Why not put that on your outage notices?
-
Natalie
(@vancity_nat) reported
@Shawhelp Tv down in Kerrisdale. I see others have the same issue. Any ETA?
-
The Spider
(@Loxxosceles) reported
@ShawInfo **** your stupid two-factor log in, nobody needs that garbage.
-
RoboChicken_
(@RoboChicken_) reported
@Shawhelp Yeah I usually would of either dm'd or used the 24/7 chat. I power cycled modem and it's working again, for now. Will contact support or DM you when it happens again. Thanks.
-
Tommy Levi
(@tslevi) reported
@Shawhelp Have you confirmed it's not a hydro issue? And if it is can you let us know which one to follow?
-
Rob McD - 𝑰𝒔 𝑽𝒂𝒄𝒄𝒊𝒏𝒂𝒕𝒆𝒅
(@Max_Occupancy) reported
@Shawhelp Are you having problems in Killarney, Calgary? My internet has been spotty for days, but last night it died entirely. It's been intermittent ever since.
-
778insomnia
(@778insomnia) reported
@Shawhelp There’s an outage with call forwarding on Shaw mobile as of now. Even after visiting mobile portal CF disables itself. Can't enable on phone either. Please review and escalate.
-
Glenn Sherriff
(@glenn_sherriff) reported
@Shawhelp Cable TV is down in Vancouver area
-
Dr Kristie Dukewich
(@KDukewich) reported
@Shawhelp I’m in South Cambie with internet, phone, TV. Outage page says it’s a power issue, but I have power. Last update on outage page was 4 hours ago. What’s the timeline? I have work to do!!
-
Richard Dennis
(@RichardDennis1) reported
@Shawhelp any idea why my outgoing emails will no longer send from my iPhone? Still sends when I am connected to my home Wi-Fi network, but will not send while using cellular data. No setting have been changed on my iPhone