Shaw outages and service status in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Richmond, Surrey, North Vancouver, Burnaby, Coquitlam, Port Moody, New Westminster, and Anmore.

City	Problem Type	Report Time
Vancouver	TV	2 hours ago
Vancouver	TV	4 hours ago
Vancouver	E-mail	4 hours ago
Richmond	E-mail	4 hours ago
Surrey	E-mail	4 hours ago
Vancouver	Wi-fi	5 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Alan Alilo (@AliloAlan) reported 18 minutes ago from Vancouver, British Columbia

  @Shawhelp hi i wonder i always has problem with my bills

• 
  Tyler, The Creator (@ItsTylerG_) reported 25 minutes ago from Surrey, British Columbia

  @Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.

• 
  Andrew Cook (@andrewcook) reported 26 minutes ago from Burnaby, British Columbia

  @Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!

• 
  Nicolas Dextraze (@nicdex) reported 26 minutes ago from Vancouver, British Columbia

  @adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.

• 
  amu (@Amu3188) reported 27 minutes ago from Surrey, British Columbia

  @Shawhelp We want to cancel our internet service. Can we do it online?

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 27 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  Anne (@pambh65) reported 27 minutes ago from Burnaby, British Columbia

  @Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!

• 
  Robyn ⸸ Graves (@satanic__panic) reported 28 minutes ago from Surrey, British Columbia

  @Shawhelp Surrey wifi seems to be completely down just heads up

• 
  BdblE (@MsYouDoYou) reported 33 minutes ago from Burnaby, British Columbia

  So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.

• 
  Moke (@mykeymause) reported 34 minutes ago from North Vancouver, British Columbia

  Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

• 
  Uli Laue (@ulilaue) reported 37 minutes ago from Richmond, British Columbia

  @WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.

• 
  Andie Stewart (@Andiecamille) reported 39 minutes ago from Vancouver, British Columbia

  @ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬

• 
  Travel by Rempel (@TRempel604) reported 39 minutes ago from Vancouver, British Columbia

  You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

• 
  Scuderia F1 Podcast (@ScuderiaF1Pod) reported 42 minutes ago from Coquitlam, British Columbia

  @Shawhelp Hi Kyle - I keep insisting on escalating this but nobody at Shaw will help with this. 1.5 weeks of outage is unacceptable (especially since I know specifically what the issue is and have explained it multiple times). Please slide me a DM so I can pass on my personal contact.

• 
  Chad Rissanen (@chadrissanen) reported 46 minutes ago from Surrey, British Columbia

  @Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

• 
  Rose Hillier (@rlhnyvr) reported 48 minutes ago from North Vancouver, British Columbia

  @NorthVanMike Are you online? @Shawhelp says no known issues. We've been out all morning here at the office 😡

• 
  Jas bindra (@officialMrJasB) reported 49 minutes ago from Surrey, British Columbia

  @Shawhelp Internet down at my store in Surrey Bc, helpline i can call?

• 
  Allan 2022 (@Festive_Fong) reported 51 minutes ago from Richmond, British Columbia

  @Shawhelp Help me !

• 
  D Mac. (@macrae_donnie) reported 54 minutes ago from Vancouver, British Columbia

  @FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in

• 
  Jay Holtslander (@j_holtslander) reported 56 minutes ago from Vancouver, British Columbia

  @Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 8 minutes ago

  @Shawhelp Well I guess your app guys heard everybody yelling at them. They just released another update - and this one works. But #getitrightthe1sttime and save yourself trouble.

• 
  Anne (@anelame) reported 10 minutes ago

  @Shawhelp need to boom an appointment with tech as phone line is down. Been on hold/queue for 2h This is madness

• 
  Ugabug (@MaryPChipman) reported 13 minutes ago

  @Shawhelp The new cable-less TV boxes are terrible: everytime the WiFi is interrupted by less than a nanosecond, it crashes. I end up watching on apps instead. So-called 'progress' is actually worse than the tech before it.

• 
  🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#DERB NOW) 🧩 (@gfliverpool9966) reported 14 minutes ago

  @Shawhelp Well, you are very lucky in this matter. Able to sign in on Google Chrome through Apple.

• 
  Drimint (@RisenRealm) reported 15 minutes ago

  @Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway

• 
  Tyler ❄☕☃ (@Valomir) reported 17 minutes ago

  @Shawhelp There was no known outage. My mo-... *sob* my modem reached the end of it's lifecycle. It died doing it's duty; providing me with high speed internet access both via internet and Wi-Fi. *sob* I am forever grateful for its service and will cherish the memories we made.

• 
  OC_2030 (@oc_2030_vision) reported 22 minutes ago

  @Shawhelp Still down. Trying a refresh of TVs. Prefer not to reboot xb7 as it takes down all of my security cams for 20 minutes

• 
  Drimint (@RisenRealm) reported 22 minutes ago

  @Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway

• 
  Alex Snow (@Geodude96) reported 23 minutes ago

  @Shawhelp My internet has been cutting out at least once a day for the past few weeks. Called in once before and was told there was a problem in my area but nothing has changed since then. I'm on Zoom at least once/week & need it reliable. Really getting sick of the bad service.

• 
  Alex Deggs (@Alex_Deggs) reported 23 minutes ago

  @Shawhelp I can no longer access the Xfinity app to view my security cameras ever since this single sign on update. I have tried different devices and it’s the same. It keeps taking me back to the sign in page after entering my credentials. Please help asap