Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (54%)
• TV (18%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Pitt Meadows, Surrey, Coquitlam, Port Coquitlam, Burnaby, Richmond, Coquitlam, North Vancouver, Langley, New Westminster, and Port Moody.

City	Problem Type	Report Time
Vancouver	Internet	5 hours ago
Pitt Meadows	Wi-fi	2 days ago
Surrey	Internet	2 days ago
Vancouver	Internet	3 days ago
Coquitlam	Internet	3 days ago
Vancouver	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  AdrianC (@Vancity_AC) reported 1 minute ago from Coquitlam, British Columbia

  .@Shawhelp I’ve spent over 3hrs, transferred between 5 agents on chat. Called, transferred, forwarded to FREEDOM mobile (WTF?) for activation, re-dialed Shaw 5-6 times. ALL THIS TO ACTIVATE A NEW SIM. Your warehouse sent cars to wrong address.

• 
  Roland van Kaauwen (@DaddyR69) reported 6 minutes ago from Surrey, British Columbia

  @ShawInfo. 24/7 customer support, my *** !!! I’ve been 1st in the queu for almost 2 hours now. Did your people go home and leave me on hold ?!?!? 😡

• 
  Farzad's Barber Shop (@BarbersRBetter) reported 8 minutes ago from Vancouver, British Columbia

  @Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

• 
  Tyler, The Creator (@ItsTylerG_) reported 10 minutes ago from Surrey, British Columbia

  @Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)

• 
  mike blackmon (@MikeyBlackmon) reported 14 minutes ago from Burnaby, British Columbia

  Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

• 
  Cheryl B. 🇨🇦 (@CherylPrior1) reported 22 minutes ago from Langley, British Columbia

  @Shawhelp Why is cable down in Langley?

• 
  Haig Sakouyan (@haigtweets) reported 24 minutes ago from North Vancouver, British Columbia

  @Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

• 
  Yvonne Bray (@PSPilates) reported 25 minutes ago from West End, British Columbia

  Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp

• 
  Ursula Maxwell Travels (@YouTravel) reported 26 minutes ago from Surrey, British Columbia

  Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴

• 
  shea (@sheaC_3) reported 29 minutes ago from Burnaby, British Columbia

  I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.

• 
  Jessica Ruth (she/her) (@allen_jessica) reported 30 minutes ago from Vancouver, British Columbia

  @Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

• 
  Crystall (@loop1277) reported 34 minutes ago from Vancouver, British Columbia

  @Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

• 
  Stephanie 🍁 (@MyrtleCypress55) reported 36 minutes ago from Langley, British Columbia

  @Shawhelp Langley City just went down too! Any eta on when this will be back online?

• 
  macaroni in a pot (@jooooodooolp) reported 45 minutes ago from Burnaby, British Columbia

  Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo

• 
  Don Hoglund (@randomdh) reported 48 minutes ago from Surrey, British Columbia

  Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

• 
  Tyler, The Creator (@ItsTylerG_) reported 51 minutes ago from Surrey, British Columbia

  @Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.

• 
  Travel by Rempel (@TRempel604) reported 52 minutes ago from Vancouver, British Columbia

  You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

• 
  BdblE (@MsYouDoYou) reported 54 minutes ago from Burnaby, British Columbia

  @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

• 
  Muji (@AHMED__1095) reported 55 minutes ago from Surrey, British Columbia

  @Shawhelp is there some sort of internet issue going on currently? Can’t seem to connect, have rebooted multiple times

• 
  Leandro Santos (@ls69360) reported 57 minutes ago from Burnaby, British Columbia

  @ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lizette (@Lizdomingo) reported 4 minutes ago

  @Shawhelp Is there a problem with internet in Fraser Heights Surrey?

• 
  Seamus Fera (@Seamusfera) reported 6 minutes ago

  On Hold for 40 minutes and then @ShawInfo hung up on me... That is what I call terrible service.

• 
  Shaw Help (@Shawhelp) reported 8 minutes ago

  @itssusmandan @ShawInfo I'm terribly sorry to hear about the connection issues. Is the connection just being slow or is it actually disconnected? - L.P.

• 
  Frosty Winnipeg (@FrostyWinnipeg) reported 15 minutes ago

  @Shawhelp If im asking for support and my city is Winnipeg I should not be asked for what province Winnipeg is in. Embarrassing!

• 
  Therese Wood (@theraswood) reported 22 minutes ago

  @Shawhelp hello: internet seems to be down (east van area). restart not working either...

• 
  ainiom (@AlNlOM) reported 24 minutes ago

  @Shawhelp DM’d you Darren. Hoping you can come through here as I’ve been a loyal customer for nearly 10 years.

• 
  larab (@BradshawL72) reported 25 minutes ago

  @Shawhelp Why is NHL not working

• 
  Teddy Padalack (@michaelweapons) reported 25 minutes ago

  @Shawhelp is there an outage in Medicine Hat?

• 
  Guy Lavallee (@TheRealMovieGuy) reported 28 minutes ago from Edmonton, Alberta

  @Shawhelp why is NHL Centre Ice not working!?? I pay for all out of market games, most channels not working, including Jets Leafs game!!

• 
  David (@Stewy13) reported 30 minutes ago

  My phone is NEXT TO THE ROUTER and 6MB/s is the best you can do? This equipment is GARBAGE. @Shawhelp