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Shaw outages and service status in New Westminster, British Columbia

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Full Outage Map
  • Shaw generated 0 outage signals in the last 24 hours around New Westminster, including 0 direct reports.
  • The most common problems reported in this area mention Internet, E-mail, and Wi-fi.
  • The most recent signal from this area was received Aug 25, 1:10 AM EDT.
  • 66% Internet (66%)
  • 12% E-mail (12%)
  • 8% Wi-fi (8%)
  • 7% Total Blackout (7%)
  • 7% TV (7%)
  • 1% Phone (1%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, North Vancouver, Anmore, Richmond, Port Moody, Burnaby, Coquitlam, and New Westminster.

CityProblem TypeReport Time
Surrey Internet 1 day ago
Vancouver Internet 1 day ago
Vancouver TV 1 day ago
North Vancouver Internet 2 days ago
Vancouver Internet 2 days ago
Vancouver Internet 2 days ago

Nearby cities with recent reports

Vancouver

13 recent signals

1 day ago
Surrey

8 recent signals

1 day ago
North Vancouver

4 recent signals

2 days ago
Anmore

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • ItsTylerG_
    Tyler, The Creator (@ItsTylerG_) reported from Surrey, British Columbia

    @Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)

  • geekdad604
    Tri (@geekdad604) reported from North Vancouver, British Columbia

    @Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!

  • haigtweets
    Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia

    @Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

  • JuliaHZD
    Julia Davis (@JuliaHZD) reported from West End, British Columbia

    @Shawhelp Is there an outage in Vancouver right now?

  • tazimdamji
    Tazim Damji (@tazimdamji) reported from North Vancouver, British Columbia

    @Shawhelp hi my modem seems to be down 😣

  • Festive_Fong
    Allan 2022 (@Festive_Fong) reported from Richmond, British Columbia

    @Shawhelp Help me !

  • Andiecamille
    Andie Stewart (@Andiecamille) reported from Vancouver, British Columbia

    @ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.

  • RussianTim61
    Russian Tim (@RussianTim61) reported from Vancouver, British Columbia

    @jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

  • PSPilates
    Yvonne Bray (@PSPilates) reported from West End, British Columbia

    @Shawhelp Blue curve not working once again

  • VNSSAWBSTR
    Vanessa (@VNSSAWBSTR) reported from Vancouver, British Columbia

    @Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

  • MasterXSY
    Master P.Le🇨🇦✌️🗽 (@MasterXSY) reported from Port Coquitlam, British Columbia

    @ShawInfo internet not operating, problem???

  • rdhaliwal84
    Raj Dhaliwal (@rdhaliwal84) reported from Surrey, British Columbia

    @ShawInfo going on a day and half without services. Apparently it’s been escalated but staff can’t give me any answers....very frustrating that they can’t provide me with any answers. Not even a single call from anyone at Shaw. #angrycustomer #complaint #vancouver

  • stephenfung
    Stephen Fung (@stephenfung) reported from Coquitlam, British Columbia

    @angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓

  • RitchWorld
    RitchWorld (@RitchWorld) reported from New Westminster, British Columbia

    @Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.

  • sheaC_3
    shea (@sheaC_3) reported from Burnaby, British Columbia

    I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.

  • ACmusic_10
    Andrew Christopher (@ACmusic_10) reported from Surrey, British Columbia

    @DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

  • Vanderfluit
    Sean Vanderfluit (@Vanderfluit) reported from Richmond, British Columbia

    @Shawhelp Convenient you shut down just as your service goes out.

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

  • ShirleySilberg
    shirley silberg (@ShirleySilberg) reported from Vancouver, British Columbia

    @Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • truebusterflash
    Don T Beakunt (@truebusterflash) reported

    @Shawhelp internet has been on and off for the past hour. Any issue in St Boniface?

  • BlackBlazeE
    Release the files (@BlackBlazeE) reported

    No stream today as the internet issues are back. Weirdly consistent numbers on up/down speeds, and ping when this happens. Almost like @ShawInfo is throttling our connection.

  • RisenRealm
    Drimint (@RisenRealm) reported

    @Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway

  • jonismrnibs
    Jonathan (@jonismrnibs) reported

    I miss the coaxial days. Live sports are delayed so bad that sports apps notifications go off first @Shawhelp

  • HeldyCarvalho
    Heldy (@HeldyCarvalho) reported

    @Shawhelp @Rogers @RogersHelps I have been with Shaw 10+ years. They used to use automatic card updating services that update expiry dates automatically. Rogers does not use that. Does not notify users. Just charges them $70. At least tell users that service is removed.

  • GuyBarnabe
    Guy_Barnabe (@GuyBarnabe) reported

    @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

  • RageGeist
    TC-VAN (@RageGeist) reported

    @Shawhelp Yes I am still without service

  • surrey1111
    'Nucknation (@surrey1111) reported

    @Shawhelp Hello Folks : First “Happy New Year” to you all !! I need to get in my modems properties and thus want to log in. Typical methods are not working. Can you help please ? I have Rogers with Shaw modemalmost 8 months old.

  • MaryPChipman
    Ugabug (@MaryPChipman) reported

    @Shawhelp Now that there's no cable anymore, is the TV signal going to cut out whenever - like now? Our WiFi was fine.

  • GuyBarnabe
    Guy_Barnabe (@GuyBarnabe) reported

    @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…