Shaw

Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in New Westminster, Metro Vancouver Regional District, British Columbia 02/17/2026 10:25

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (59%)

    Internet (59%)

  2. TV (18%)

    TV (18%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Langley, Richmond, Port Moody, Coquitlam, Burnaby, New Westminster, Coquitlam and Port Coquitlam.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Internet
CanadaSurrey Internet
CanadaVancouver TV
CanadaVancouver TV
CanadaVancouver Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • RitchWorld RitchWorld (@RitchWorld) reported from New Westminster, British Columbia

    @Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.

  • Vanderfluit Sean Vanderfluit (@Vanderfluit) reported from Richmond, British Columbia

    @Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕

  • officialMrJasB Jas bindra (@officialMrJasB) reported from Surrey, British Columbia

    @Shawhelp Internet down at my store in Surrey Bc, helpline i can call?

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.

  • ManpreetSuhi Manpreet Suhi (@ManpreetSuhi) reported from Burnaby, British Columbia

    @Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?

  • PSPilates Yvonne Bray (@PSPilates) reported from West End, British Columbia

    @Shawhelp Blue curve not working once again

  • fedex182 Marc Nolet (@fedex182) reported from Coquitlam, British Columbia

    @Shawhelp is internet service down in coquitlam? my internet has been out since 11am

  • PeterMeiszner Peter Meiszner (@PeterMeiszner) reported from Vancouver, British Columbia

    Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

  • Festive_Fong Allan 2022 (@Festive_Fong) reported from Richmond, British Columbia

    @Shawhelp Help me !

  • MasterXSY Master P.Le🇨🇦✌️🗽 (@MasterXSY) reported from Port Coquitlam, British Columbia

    @ShawInfo internet not operating, problem???

  • PaulDoroshenko Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    @ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.

  • webtwozero Alex McRoberts (@webtwozero) reported from North Vancouver, British Columbia

    @Shawhelp seeing an outage in North Vancouver?

  • Andiecamille Andie Stewart (@Andiecamille) reported from Vancouver, British Columbia

    @ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.

  • AshleyBurr_ Ashley Burr (@AshleyBurr_) reported from New Westminster, British Columbia

    @Shawhelp is there an outage in New Westminster BC? Internet appears to be down.

  • jthor099 Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia

    @Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?

  • Vanderfluit Sean Vanderfluit (@Vanderfluit) reported from Richmond, British Columbia

    @Shawhelp Convenient you shut down just as your service goes out.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

  • RitchWorld RitchWorld (@RitchWorld) reported from New Westminster, British Columbia

    Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

  • danielaichler Danielle Aichler (@danielaichler) reported from Shaughnessy, British Columbia

    @Shawhelp is there a tv outage in Vancouver at the moment?

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • NewWestSandy SandyRob (@NewWestSandy) reported

    @PaulDoroshenko @Shawhelp They're trying to figure out who to blame, i.e. you. Then they'll offer a solution. Been there, done that.

  • mrkaswa mr kaswa (@mrkaswa) reported

    @Shawhelp You can hope all you want, and you may we'll be trying, a few individuals may even stand out, but no. As a whole, Shaw's customer support is a wasteland of inconvenience and ineptitude where drones can only follow the flowchart that seemingly seeks to blame the customers.

  • PaulDoroshenko Prairie Paul (@PaulDoroshenko) reported

    @peggypoohkathy @Shawhelp @TELUS Telus is has a much more reliable system but their service is just as bad. What got me was I the guy who booked the work order exactly my concern. And he assured me it wouldn’t happen.

  • 834the The 834 (@834the) reported

    @Shawhelp I know where you are coming from & DM is not going to help. All Canadian Citizens do have this issue. It used to be 'Canada revenue agency'. somehow scammers showed mercy on CRA. Now 'Canada border services'.

  • VanExaminer The Vancouver Examiner (@VanExaminer) reported

    @PaulDoroshenko @Shawhelp I could've helped with this Move. I've got a terrible Attitude but I'm very Handy.

  • 5cent_fivecent 5cent (@5cent_fivecent) reported

    @PaulDoroshenko Can attest, @ShawHelp is the worst I've ever had to deal with. Absolutely no customer service. No idea who created the we need your Acct #, name, address, etc etc to answer even a simple question (that had nothing to do with our acct)!

  • jan77 Nisha Nayyar (@jan77) reported

    @Shawhelp is there a WiFi outage in Calgary downtown area?

  • Korhonen_Erik Erik Korhonen (@Korhonen_Erik) reported

    @Shawhelp Your customer service was already pretty clear they weren't going to do anything for me . You lied to me to get what you wanted and now you don't care👍

  • james_crana James Crana (@james_crana) reported

    @Shawhelp I have no ability to phone people or text people or connect to the internet thru my data. It started at the beginning of the day - about 8:00 am. I’m frustrated because it is difficult to get help on a device that has no cell service.

  • jtispoindexter john thornton (@jtispoindexter) reported

    @PaulDoroshenko @Shawhelp we had Shaw here - they traded service areas with Rogers and over night we became Rogers cable fodder .. traded like a 4th line man for a draft pick next year ... best of luck with your new office