Shaw outages and service status in New Westminster, British Columbia

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Shaw generated 3 outage signals in the last 24 hours around New Westminster, including 3 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Apr 13, 3:46 PM EDT.

Internet (57%)
TV (18%)
Wi-fi (10%)
E-mail (9%)
Total Blackout (4%)
Phone (3%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	New Westminster	Baseline
Apr 12, 9:20 PM EDT	0	0	0
Apr 12, 9:40 PM EDT	0	0	0
Apr 12, 10:00 PM EDT	0	0	0
Apr 12, 10:20 PM EDT	0	0	0
Apr 12, 10:40 PM EDT	0	0	0
Apr 12, 11:00 PM EDT	0	0	0
Apr 12, 11:20 PM EDT	0	0	0
Apr 12, 11:40 PM EDT	0	0	0
Apr 13, 12:00 AM EDT	0	0	0
Apr 13, 12:20 AM EDT	0	0	0
Apr 13, 12:40 AM EDT	0	0	0
Apr 13, 1:00 AM EDT	0	0	0
Apr 13, 1:20 AM EDT	0	0	0
Apr 13, 1:40 AM EDT	0	0	0
Apr 13, 2:00 AM EDT	0	0	0
Apr 13, 2:20 AM EDT	0	0	0
Apr 13, 2:40 AM EDT	0	0	0
Apr 13, 3:00 AM EDT	0	0	0
Apr 13, 3:20 AM EDT	0	0	0
Apr 13, 3:40 AM EDT	0	0	0
Apr 13, 4:00 AM EDT	0	0	0
Apr 13, 4:20 AM EDT	0	0	0
Apr 13, 4:40 AM EDT	0	0	0
Apr 13, 5:00 AM EDT	0	0	0
Apr 13, 5:20 AM EDT	0	0	0
Apr 13, 5:40 AM EDT	0	0	0
Apr 13, 6:00 AM EDT	0	0	0
Apr 13, 6:20 AM EDT	0	0	0
Apr 13, 6:40 AM EDT	0	0	0
Apr 13, 7:00 AM EDT	0	0	0
Apr 13, 7:20 AM EDT	0	0	0
Apr 13, 7:40 AM EDT	0	0	0
Apr 13, 8:00 AM EDT	0	0	0
Apr 13, 8:20 AM EDT	0	0	0
Apr 13, 8:40 AM EDT	0	0	0
Apr 13, 9:00 AM EDT	0	0	0
Apr 13, 9:20 AM EDT	0	0	0
Apr 13, 9:40 AM EDT	0	0	0
Apr 13, 10:00 AM EDT	0	0	0
Apr 13, 10:20 AM EDT	0	0	0
Apr 13, 10:40 AM EDT	0	0	0
Apr 13, 11:00 AM EDT	0	0	0
Apr 13, 11:20 AM EDT	0	0	0
Apr 13, 11:40 AM EDT	0	0	0
Apr 13, 12:00 PM EDT	0	0	0
Apr 13, 12:20 PM EDT	0	0	0
Apr 13, 12:40 PM EDT	0	0	0
Apr 13, 1:00 PM EDT	0	0	0
Apr 13, 1:20 PM EDT	0	0	0
Apr 13, 1:40 PM EDT	0	0	0
Apr 13, 2:00 PM EDT	0	0	0
Apr 13, 2:20 PM EDT	0	0	0
Apr 13, 2:40 PM EDT	0	0	0
Apr 13, 3:00 PM EDT	0	0	0
Apr 13, 3:20 PM EDT	0	0	0
Apr 13, 3:40 PM EDT	0	0	0
Apr 13, 4:00 PM EDT	0	0	0
Apr 13, 4:20 PM EDT	0	0	0
Apr 13, 4:40 PM EDT	0	0	0
Apr 13, 5:00 PM EDT	0	0	0
Apr 13, 5:20 PM EDT	0	0	0
Apr 13, 5:40 PM EDT	0	0	0
Apr 13, 6:00 PM EDT	0	0	0
Apr 13, 6:20 PM EDT	0	0	0
Apr 13, 6:40 PM EDT	0	0	0
Apr 13, 7:00 PM EDT	0	0	0
Apr 13, 7:20 PM EDT	0	0	0
Apr 13, 7:40 PM EDT	0	0	0
Apr 13, 8:00 PM EDT	0	0	0
Apr 13, 8:20 PM EDT	0	0	0
Apr 13, 8:40 PM EDT	0	0	0
Apr 13, 9:00 PM EDT	0	0	0
Apr 13, 9:20 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Surrey, Coquitlam, Anmore, Pitt Meadows, Port Coquitlam, Burnaby, Richmond, Coquitlam, New Westminster, and Port Moody.

City	Problem Type	Report Time
Vancouver	Wi-fi	6 hours ago
Vancouver	Internet	14 hours ago
Vancouver	Internet	22 hours ago
North Vancouver	Internet	1 day ago
Vancouver	TV	2 days ago
Vancouver	TV	2 days ago

Nearby cities with recent reports

Vancouver

25 recent signals

6 hours ago

Surrey

8 recent signals

2 days ago

North Vancouver

2 recent signals

1 day ago

Coquitlam

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

Ursula Maxwell Travels (@YouTravel) reported 46 seconds ago from Surrey, British Columbia
Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴
Quinn Mell-Cobb (@QuinnMellCobb) reported 5 minutes ago from Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
Ben (@bguanzon) reported 6 minutes ago from Surrey, British Columbia
@Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!
Colin Rose (@ColinRose) reported 12 minutes ago from Vancouver, British Columbia
@Shawhelp is there a service issue I’m Vancouver? My internet is out...
Moke (@mykeymause) reported 12 minutes ago from North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
Michael Brimer (@IMBrimer) reported 13 minutes ago from Vancouver, British Columbia
@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing
Michael Brimer (@IMBrimer) reported 18 minutes ago from Vancouver, British Columbia
@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily
Leandro Santos (@ls69360) reported 19 minutes ago from Burnaby, British Columbia
@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
Heist (@TheHeistMonkey) reported 19 minutes ago from Surrey, British Columbia
@Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.
shirley silberg (@ShirleySilberg) reported 27 minutes ago from Vancouver, British Columbia
@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.
amu (@Amu3188) reported 34 minutes ago from Surrey, British Columbia
@Shawhelp We want to cancel our internet service. Can we do it online?
colored pencil (@singh_sp) reported 35 minutes ago from Burnaby, British Columbia
@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?
shea (@sheaC_3) reported 38 minutes ago from Burnaby, British Columbia
I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
Crystall (@loop1277) reported 44 minutes ago from Vancouver, British Columbia
@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business
BdblE (@MsYouDoYou) reported 45 minutes ago from Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
Heist (@TheHeistMonkey) reported 46 minutes ago from Surrey, British Columbia
@Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.
Julia Davis (@JuliaHZD) reported 48 minutes ago from West End, British Columbia
@Shawhelp Is there an outage in Vancouver right now?
Jas bindra (@officialMrJasB) reported 49 minutes ago from Surrey, British Columbia
@Shawhelp Internet down at my store in Surrey Bc, helpline i can call?
D Mac. (@macrae_donnie) reported 54 minutes ago from Vancouver, British Columbia
@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in
Rina Liddle 💜 💜 💜 (@Liddleworks) reported 58 minutes ago from Vancouver, British Columbia
There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Quinn Mason MD (@boondocksdoc) reported 5 minutes ago
@Shawhelp @Shawhelp unfortunately no widespread outage on your site and no alert banner in my app under my account. Trying to access troubleshooting just continues a never ending loop of selecting your device then a page that bounces back to select your device. Not user friendly.
Guy_Barnabe (@GuyBarnabe) reported 8 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
Don T Beakunt (@truebusterflash) reported 10 minutes ago
@Shawhelp Aaarrrrrgh, 7th time it’s asked me to sign in!
BWM (@BarryManovich) reported 16 minutes ago
@Shawhelp @oppp Hi there. Can you please tell me how I can connect to support. I’m unable to connect my Outlook (MS 365) subscription using Exchange ActiveSync with my MacBook. It works on my iPhone but not MacBook. Thanks.
Guzzzi (@__guzzzzi) reported 17 minutes ago
@ACBgal @Shawhelp Hey! Did you fix it? Same problem here
Vanessa (@Noosiekins) reported 17 minutes ago
Hey @Shawhelp ... Is shawmail down right now? My email app is asking me to re-login only for it to tell me the credentials are incorrect. Then tried web mail and I also can't seem to login. Only started a few hours ago?
Drimint (@RisenRealm) reported 22 minutes ago
@Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway
A_Pure_Chase (@apurchase) reported 28 minutes ago
@Shawhelp, it's been hours since our internet went out and hours since an update and no ETA on when it will return.... how about some customer service and give an estimated ETA?
Matthew Johnson (@McJohnson922) reported 29 minutes ago
@Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time. (3/2)
Lynelle (@Bogey_Putt) reported 32 minutes ago
@Shawhelp is there an outage in North Burnaby/Capitol Hill area? Internet, TV down as of about 9:15am and 5G is very weak signal only on cell? Status?