Shaw

Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in New Westminster, Metro Vancouver Regional District, British Columbia 01/31/2026 15:50

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (61%)

    Internet (61%)

  2. TV (17%)

    TV (17%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, New Westminster, North Vancouver, Burnaby, Richmond, Langley, Coquitlam, Coquitlam, Port Coquitlam and Delta.

Loading map, please wait...
City Problem Type Report Time
CanadaSurrey Internet
CanadaSurrey Wi-fi
CanadaVancouver Internet
CanadaVancouver Internet
CanadaNew Westminster TV
CanadaSurrey Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • Wbaz54 Michael Cuddihy (@Wbaz54) reported from Vancouver, British Columbia

    @ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

  • MyrtleCypress55 Stephanie 🍁 (@MyrtleCypress55) reported from Langley, British Columbia

    @Shawhelp Langley City just went down too! Any eta on when this will be back online?

  • Vancity_AC AdrianC (@Vancity_AC) reported from Coquitlam, British Columbia

    .@Shawhelp I’ve spent over 3hrs, transferred between 5 agents on chat. Called, transferred, forwarded to FREEDOM mobile (WTF?) for activation, re-dialed Shaw 5-6 times. ALL THIS TO ACTIVATE A NEW SIM. Your warehouse sent cars to wrong address.

  • CherylPrior1 Cheryl B. 🇨🇦 (@CherylPrior1) reported from Langley, British Columbia

    @Shawhelp Why is cable down in Langley?

  • TRempel604 Travel by Rempel (@TRempel604) reported from Vancouver, British Columbia

    You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

  • ls69360 Leandro Santos (@ls69360) reported from Burnaby, British Columbia

    @ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

  • jooooodooolp macaroni in a pot (@jooooodooolp) reported from Burnaby, British Columbia

    Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo

  • YouTravel Ursula Maxwell Travels (@YouTravel) reported from Surrey, British Columbia

    Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴

  • PSPilates Yvonne Bray (@PSPilates) reported from West End, British Columbia

    Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp

  • ItsTylerG_ Tyler, The Creator (@ItsTylerG_) reported from Surrey, British Columbia

    @Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)

  • MikeyBlackmon mike blackmon (@MikeyBlackmon) reported from Burnaby, British Columbia

    Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

  • sheaC_3 shea (@sheaC_3) reported from Burnaby, British Columbia

    I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.

  • allen_jessica Jessica Ruth (she/her) (@allen_jessica) reported from Vancouver, British Columbia

    @Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

  • ItsTylerG_ Tyler, The Creator (@ItsTylerG_) reported from Surrey, British Columbia

    @Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.

  • loop1277 Crystall (@loop1277) reported from Vancouver, British Columbia

    @Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

  • haigtweets Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia

    @Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

  • randomdh Don Hoglund (@randomdh) reported from Surrey, British Columbia

    Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

  • BarbersRBetter Farzad's Barber Shop (@BarbersRBetter) reported from Vancouver, British Columbia

    @Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

  • AHMED__1095 Muji (@AHMED__1095) reported from Surrey, British Columbia

    @Shawhelp is there some sort of internet issue going on currently? Can’t seem to connect, have rebooted multiple times

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • P_Mander pm76 (@P_Mander) reported

    @NeelyRules8 @Shawhelp Same in Surrey and the outages page says there are no issues.

  • Sam_Alexandra23 Stephanie Alexandra (@Sam_Alexandra23) reported

    @BeanoDank @Shawhelp Shaw has now shut down all offices in BC, so any and all problems now must be dealt with "online"! So if your internet is a problem you have to use internet to solve it? Crazy! People with disabilities ignored completely - we need in person customer service back pronto!!!

  • GeoffD77 Doubt (@GeoffD77) reported

    @Shawhelp having trouble with tv reset box still tv picture is skipping on most channels

  • pdkowall Parker Kowall (@pdkowall) reported

    @Shawhelp I’ve tried too yes. But don’t have hours to wait for unusual wait times. Ball games or hockey games are usually Over and they problem is gone.

  • jwmox John Moxin (@jwmox) reported

    @Shawhelp No private message needed. In Prince George, your service area is massively inadequate. That is all. No problems with your home internet. Just mobility. And you already know this.

  • Rugbyplayer Derek Coke-Kerr 🇨🇦🏉 (@Rugbyplayer) reported

    @Shawhelp Hi. Issue was because I had to cancel my Visa as it disappeared you couldn’t take my payment. I’ve resolved that myself. BUT you have some very uninformed folks ( and not all that polite) responding whe I actually got to speak to one. You have been helpful and I appreciate that

  • TheNorthVan_MB Mike (@TheNorthVan_MB) reported

    @ShawInfo 10+ yrs a customer. No internet for 2 days. 2 days work lost. 5 reps spoken to. 1 offered me his very odd ideas about Covid 19 and why he's not vaxxed. 3+hrs on the phone. 1 no-show by a tech, after 4+hrs waiting. All equals 1 call to @TELUS tomorrow morn.

  • petemeechan Pete Meechan 🏆🏆🏆🏆🏆🏆 (@petemeechan) reported

    @Shawhelp I’m trying to work. Your internet is down. What refund can I expect from this? It’s a wasted amount of work time for me.

  • ChristopherLado Chris Ladouceur (@ChristopherLado) reported

    @petemeechan @Shawhelp Chill out dude. We just had a big *** storm roll through I imagine that may be effecting the internet. As your not the only one effected. So chill out and let them fix it. No need to go full Karen

  • gdennisbox GDennis (@gdennisbox) reported

    @Shawhelp Is there a service outage in South Surrey BC?