Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (60%)
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TV (17%)
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Wi-fi (9%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (1%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, Surrey, New Westminster, North Vancouver, Richmond, Langley, Coquitlam, Coquitlam, Port Coquitlam and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Burnaby |
Internet | |
| Vancouver |
Internet | |
| Surrey |
Wi-fi | |
| Vancouver |
Internet | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Yvonne Bray
(@PSPilates) reported
from
West End, British Columbia
@Shawhelp Is there an outage at UBC?
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Chris Falskow
(@falskow) reported
from
Delta, British Columbia
@Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!
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Roland van Kaauwen
(@DaddyR69) reported
from
Surrey, British Columbia
@ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2
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Norm
(@phoenix45photo) reported
from
North Vancouver, British Columbia
@Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...
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Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing
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Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?
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Phil IS Ridin' Bikes Again
(@PhilRidinBikes) reported
from
New Westminster, British Columbia
@Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.
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Patricia Young
(@youngcjpl) reported
from
North Vancouver, British Columbia
@ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice
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Roland van Kaauwen
(@DaddyR69) reported
from
Surrey, British Columbia
@ShawInfo At 10:30 am 01/04/21 my daughter let me know the Shaw service was down. Now it 9:40 pm and I had called for the techs to call me back, that call came at 8:30 pm. So for 70 minutes I’ve been the 1st in the queu and am still listening to you nonsense ads. 1/2
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Steve Tripp
(@StevenCTripp) reported
from
Surrey, British Columbia
@Shawhelp ...still finding it a annoying that we can’t even get a rough ETA window for service restoration in Surrey. Hydro’s outages always shows an updated ETA and it changes as the repairs proceed. Frustrating.
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Chris Falskow
(@falskow) reported
from
Delta, British Columbia
The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail
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Tracy ترايسي
(@tracyglennYVR) reported
from
Burnaby, British Columbia
@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?
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Chad Rissanen
(@chadrissanen) reported
from
Surrey, British Columbia
@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus
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Greg McDonald🇨🇦
(@5150GmacSays) reported
from
Langley, British Columbia
@ShawInfo **** you Shaw, what ******** could you possibly be doing that requires an 8 hour service interruption on a Thursday before the clock strikes midnight?! This is bullshit!!!🖕
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Roland van Kaauwen
(@DaddyR69) reported
from
Surrey, British Columbia
@ShawInfo. 24/7 customer support, my *** !!! I’ve been 1st in the queu for almost 2 hours now. Did your people go home and leave me on hold ?!?!? 😡
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Colin Rose
(@ColinRose) reported
from
Vancouver, British Columbia
@Shawhelp is there a service issue I’m Vancouver? My internet is out...
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Michelle Carter 🇬🇧🇨🇦
(@Britbirdvancity) reported
from
Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
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Ben
(@bguanzon) reported
from
Surrey, British Columbia
@Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!
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Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily
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Rob Grey
(@rgrey1) reported
from
Burnaby, British Columbia
@Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Kim Farwell
(@kafarwell) reported
@Shawhelp Good morning! I am going to try this again when I am not running around. Tried to order internet signal booster pods when I was running around and somehow lost the chat before we completed the transaction. I'm back for a do-over.
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Chris Topher
(@RallyMD) reported
I'm guessing because I got the vaccine @ShawInfo decided I didn't need the internet anymore because I am now 5g The problem is, I don't know how to log into my vaccine network and still need my home internet to work.
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Morio Kumagawa
(@MorioKumagawa) reported
@Shawhelp any outages in #evanston #yyc today? Both my internet and tv are not working.
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Erica McGavin
(@EricaMcGavin) reported
@Shawhelp any known issues in the surrey/Cloverdale area?
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Paul Michna
(@PaulMichna1) reported
@Shawhelp is there an issue with service in Edmonton? Getting nothing here via wifi at home. #yeg #Shaw
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Daisy Gal
(@Dadadaisygal) reported
from
Victoria, British Columbia
@Shawhelp is there an outage in Victoria currently? If so how long till it’s back up?
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Gabby
(@Gabbydiah) reported
Ok @Shawhelp you suck. You say 24 7 but its a bot that auto replies. That isn't 24 7. My moms home phone is down. I want her to turn on her cell if a problem but I can't reach her. Cause ur 24 7 help is a computer that doesn't get her phone isn't working. Tom looking 4 a change
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barefootwriter, MA
(@bfwriter) reported
we recently cancelled TV with @Shawhelp. they don't cancel until the end of the billing cycle, so we still have service. however, no new DVR recordings are happening. if related, this is some bullshit. we are paying for this service, and it should work as intended to the end.
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theBurlyChef
(@theBurlyChef) reported
@Shawhelp business at Capilano mall. Our whole wifi/internet is down. What is going on?!
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Re_
(@Sunfl2020) reported
@Shawhelp Hi. I tried to get the fibre+300 internet for my home (monthly) yesterday,but when inserted my credit card to finish the purchase, there was an technical issue. Tried to call but nobody was working at that time. Do I need to call Shaw to get the Fibre+300 home internet?