Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (63%)
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TV (13%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (1%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: North Vancouver, Vancouver, Langley, Coquitlam, Burnaby, Surrey, Coquitlam, New Westminster, Richmond, Port Coquitlam, Pitt Meadows and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 North Vancouver |
TV | |
| Vancouver |
TV | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Langley |
TV | |
| Coquitlam |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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RAVI PATEL
(@ravikanji) reported
from
New Westminster, British Columbia
@Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.
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Tiffany Kalanj
(@TiffanyKalanj) reported
from
Vancouver, British Columbia
Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady
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Jennifer Kingsbury
(@JenniferKingsb6) reported
from
Port Moody, British Columbia
@Shawhelp Please fix it soon.
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Pattycakes🍰
(@patricklabelle7) reported
from
New Westminster, British Columbia
@Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬
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Janet George
(@hcartet) reported
from
North Vancouver, British Columbia
I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.
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Uli Laue
(@ulilaue) reported
from
Vancouver, British Columbia
@Shawhelp is there an outage in East Van
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Craig Minielly
(@craigminielly) reported
from
Vancouver, British Columbia
@Shawhelp lol stand corrected, as have your internet 300 Service.
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Kim Coleman
(@kimc555) reported
from
North Vancouver, British Columbia
Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs
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Tiffany Kalanj
(@TiffanyKalanj) reported
from
Vancouver, British Columbia
Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW
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Poppy
(@PickledGingerBC) reported
from
Coquitlam, British Columbia
@Shawhelp Picked up my Blue Curve self install kit today... everything’s ready to go, guide states that I need to contact you to finalize since I have existing service.
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Susan Parker
(@docsparker) reported
from
Vancouver, British Columbia
@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!
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Mark Thirtle
(@regattabred) reported
from
North Vancouver, British Columbia
So @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.
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IndoHoops Canada
(@IndoHoops) reported
from
Surrey, British Columbia
Waiting for the day that @ShawInfo gets @NBATV on HD. Can’t even watch League Pass games due to the dumb blackout rules. #AnnualTweet
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SuzieCanuck🇨🇦
(@SuzieCanuck) reported
from
Vancouver, British Columbia
@glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out
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Steve Rowe 🇬🇧🇪🇺🇨🇦
(@stevendrowe) reported
from
Surrey, British Columbia
@Shawhelp Issues you never respond to 2 - why is there continuous poor sound quality on BBC and MSNBC (breaks up at frequent intervals). This is what I want to complain about.
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Diana Black
(@italianinvan) reported
from
Port Moody, British Columbia
@ShawInfo my sweet neighbour is trying to cancel her deceased father’s service with you and she’s been having such a hard time. Please help!!!! #pleasehelp
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Sonny Sahi
(@SSAHI80) reported
from
Surrey, British Columbia
@Shawhelp sent a few DM's no response...I guess being a loyal customer for about 20 years means nothing...anyhow forget it...going shop around my term expires with you at the end of this month. #disappointed #Shaw
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Diana Black
(@italianinvan) reported
from
Port Moody, British Columbia
@Shawhelp my sweet sweet kind neighbour has been trying for two days to contact the right people to cancel her deceased father and she has been getting the run around. Please help!!!
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Dominic Therrien
(@dotherrien) reported
from
Coquitlam, British Columbia
I travel around the world for professional reasons and it pains me to say that the Lower Mainland of BC has one of the worst internet networks I’ve used (it’s a little better than Nigeria). Blind spots, slooooow connection, interruptions, expensive. @Shawhelp #competitionneeded
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Diana Black
(@italianinvan) reported
from
Port Moody, British Columbia
@Shawhelp my sweet neighbour is trying to cancel her deceased father’s service with you and she’s been having such a hard time. Please help!!!! #pleasehelp
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Social Media Guru 365™️
(@SMG365LLC) reported
@Shawhelp @social Sending me a DM is nice. That’s not a fix to this situation. You sold me a third-party service that doesn’t take responsibility and your team cannot service it. Why are you selling their software if you don’t understand how it works? Thanks 🙏 @ShawInfo
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D de Guzman
(@dianadeguzmann) reported
@Shawhelp is shaw down in richmond bc? Have a zoom work meeting that cant attend— shaw internet is so unreliable🙄
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kristopher Montanini
(@KrisMonti) reported
@ShawInfo your in store customer service setup is abysmal at best. It’s a 40 minute wait just to swipe my credit card. Please tell me why I shouldn’t switch to Telus?
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MysticXio 💚
(@OnlyMysticXio) reported
@Shawhelp Visit your website LOL. I'm not using the data that I had to now pay extra for from my mobile carrier to fix my internet that should be working.
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Straight Law Cocktail from Harvie denBok *******
(@Straight_Law) reported
@Shawhelp Yeah, nice PR effort - we've been dealing with tech support, and so far, I still can't effectively work with the Shaw Internet non-functioning internet. But they're trying again tomorrow. Will keep everyone posted. BTW: @TELUS home system is relatively flawless.
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Andrew Klassen
(@SpecialK859) reported
@Shawhelp Sent a DM 10min ago about an outage. No response.
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Eric West
(@Icalasari) reported
@SpecialK859 @Shawhelp Maybe their internet is down even for them? It's been so horrid even trying to find answers about this
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Social Media Guru 365™️
(@SMG365LLC) reported
@ShawInfo @Shawhelp unfortunately your third party service @aislelabs isn’t able to assist me (the client) i spent 2 hours with Shaw support on a their software and didn’t get what I paid for. I signed a long term contract and I unfortunately will take legal action. Thanks
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Sarah
(@pieceofcakecomm) reported
Exceptional service from SHAW. Now that my tv is working again, I won't have to talk to my husband so much. I am sure he is most relieved. Thanks, @shawinfo
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Ian
(@IanMakesGames) reported
@ShawInfo I contacted support but they claim they don't have the ability to take me off your snail mail marketing list, how do I get you to stop sending me mail?