Shaw outages and service status in New Westminster, British Columbia

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Shaw generated 5 outage signals in the last 24 hours around New Westminster, including 5 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Jul 31, 9:13 AM EDT.

Internet (66%)
TV (12%)
Wi-fi (11%)
E-mail (7%)
Total Blackout (4%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	New Westminster	Baseline
Jul 30, 10:20 AM EDT	0	0	0
Jul 30, 10:40 AM EDT	0	0	0
Jul 30, 11:00 AM EDT	0	0	0
Jul 30, 11:20 AM EDT	0	0	0
Jul 30, 11:40 AM EDT	0	0	0
Jul 30, 12:00 PM EDT	0	0	0
Jul 30, 12:20 PM EDT	0	0	0
Jul 30, 12:40 PM EDT	0	0	0
Jul 30, 1:00 PM EDT	0	0	0
Jul 30, 1:20 PM EDT	0	0	0
Jul 30, 1:40 PM EDT	0	0	0
Jul 30, 2:00 PM EDT	0	0	0
Jul 30, 2:20 PM EDT	0	0	0
Jul 30, 2:40 PM EDT	0	0	0
Jul 30, 3:00 PM EDT	0	0	0
Jul 30, 3:20 PM EDT	0	0	0
Jul 30, 3:40 PM EDT	0	0	0
Jul 30, 4:00 PM EDT	0	0	0
Jul 30, 4:20 PM EDT	0	0	0
Jul 30, 4:40 PM EDT	0	0	0
Jul 30, 5:00 PM EDT	0	0	0
Jul 30, 5:20 PM EDT	0	0	0
Jul 30, 5:40 PM EDT	0	0	0
Jul 30, 6:00 PM EDT	0	0	0
Jul 30, 6:20 PM EDT	0	0	0
Jul 30, 6:40 PM EDT	0	0	0
Jul 30, 7:00 PM EDT	0	0	0
Jul 30, 7:20 PM EDT	0	0	0
Jul 30, 7:40 PM EDT	0	0	0
Jul 30, 8:00 PM EDT	0	0	0
Jul 30, 8:20 PM EDT	0	0	0
Jul 30, 8:40 PM EDT	0	0	0
Jul 30, 9:00 PM EDT	0	0	0
Jul 30, 9:20 PM EDT	0	0	0
Jul 30, 9:40 PM EDT	0	0	0
Jul 30, 10:00 PM EDT	0	0	0
Jul 30, 10:20 PM EDT	0	0	0
Jul 30, 10:40 PM EDT	0	0	0
Jul 30, 11:00 PM EDT	0	0	0
Jul 30, 11:20 PM EDT	0	0	0
Jul 30, 11:40 PM EDT	0	0	0
Jul 31, 12:00 AM EDT	0	0	0
Jul 31, 12:20 AM EDT	0	0	0
Jul 31, 12:40 AM EDT	0	0	0
Jul 31, 1:00 AM EDT	0	0	0
Jul 31, 1:20 AM EDT	0	0	0
Jul 31, 1:40 AM EDT	0	0	0
Jul 31, 2:00 AM EDT	0	0	0
Jul 31, 2:20 AM EDT	0	0	0
Jul 31, 2:40 AM EDT	0	0	0
Jul 31, 3:00 AM EDT	0	0	0
Jul 31, 3:20 AM EDT	0	0	0
Jul 31, 3:40 AM EDT	0	0	0
Jul 31, 4:00 AM EDT	0	0	0
Jul 31, 4:20 AM EDT	0	0	0
Jul 31, 4:40 AM EDT	0	0	0
Jul 31, 5:00 AM EDT	0	0	0
Jul 31, 5:20 AM EDT	0	0	0
Jul 31, 5:40 AM EDT	0	0	0
Jul 31, 6:00 AM EDT	0	0	0
Jul 31, 6:20 AM EDT	0	0	0
Jul 31, 6:40 AM EDT	0	0	0
Jul 31, 7:00 AM EDT	0	0	0
Jul 31, 7:20 AM EDT	0	0	0
Jul 31, 7:40 AM EDT	0	0	0
Jul 31, 8:00 AM EDT	0	0	0
Jul 31, 8:20 AM EDT	0	0	0
Jul 31, 8:40 AM EDT	0	0	0
Jul 31, 9:00 AM EDT	0	0	0
Jul 31, 9:20 AM EDT	0	0	0
Jul 31, 9:40 AM EDT	0	0	0
Jul 31, 10:00 AM EDT	0	0	0
Jul 31, 10:20 AM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Richmond, Coquitlam, Burnaby, Port Moody, New Westminster, and Anmore.

City	Problem Type	Report Time
Vancouver	Internet	1 hour ago
Vancouver	Internet	20 hours ago
Vancouver	E-mail	20 hours ago
Vancouver	TV	22 hours ago
Vancouver	E-mail	24 hours ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Vancouver

14 recent signals

1 hour ago

Surrey

6 recent signals

5 days ago

North Vancouver

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

Ashley Burr (@AshleyBurr_) reported 2 minutes ago from New Westminster, British Columbia
@Shawhelp is there an outage in New Westminster BC? Internet appears to be down.
Travel by Rempel (@TRempel604) reported 6 minutes ago from Vancouver, British Columbia
@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany
Heist (@TheHeistMonkey) reported 7 minutes ago from Surrey, British Columbia
@Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.
Steven Lee (@steveleenow) reported 14 minutes ago from Surrey, British Columbia
@Shawhelp internet and cable are down in Surrey, British Columbia.
Chris Simpson (@chris_e_simpson) reported 15 minutes ago from North Vancouver, British Columbia
Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.
Monique Cloutier (@cloutier68) reported 22 minutes ago from Vancouver, British Columbia
@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
Moke (@mykeymause) reported 22 minutes ago from North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
shea (@sheaC_3) reported 35 minutes ago from Burnaby, British Columbia
I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
Michelle Carter (she,her,hers) (@Britbirdvancity) reported 36 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable
west coast homo (@jowdoof) reported 37 minutes ago from Burnaby, British Columbia
@Shawhelp hi i need to know it theres outage in my area?
Don Hoglund (@randomdh) reported 38 minutes ago from Surrey, British Columbia
Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help
David Schreck (@StrategicThghts) reported 42 minutes ago from North Vancouver, British Columbia
@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
BdblE (@MsYouDoYou) reported 42 minutes ago from Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
shirley silberg (@ShirleySilberg) reported 42 minutes ago from Vancouver, British Columbia
@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.
Manpreet Suhi (@ManpreetSuhi) reported 44 minutes ago from Burnaby, British Columbia
@Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?
Bryn Morgan Williams (@brynmw) reported 45 minutes ago from Vancouver, British Columbia
Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
Michael Brimer (@IMBrimer) reported 49 minutes ago from Vancouver, British Columbia
@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing
Farzad's Barber Shop (@BarbersRBetter) reported 51 minutes ago from Vancouver, British Columbia
@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.
Rina Liddle 💜 💜 💜 (@Liddleworks) reported 55 minutes ago from Vancouver, British Columbia
There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.
BdblE (@MsYouDoYou) reported 59 minutes ago from Burnaby, British Columbia
I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Nova (@AeliusYar) reported 5 minutes ago
@Shawhelp is there an internet outage in douglasedale Calgary right now?
Ugabug (@MaryPChipman) reported 8 minutes ago
@Shawhelp It took a few minutes to get back. I checked the HDMI connection, the WiFi signal which was fine & turned the TV off & on again
Vanessa (@Noosiekins) reported 8 minutes ago
@Shawhelp You have NO IDEA how inconvenient it is, especially when you are in the middle of transferring between flights and hotels and your email is down.
Jasmine Kaur G (@jgarcha) reported 9 minutes ago
The service from @Shawhelp has gone downhill since @Rogers took over. Tired of the increasing costs, and poor service. Constantly dealing with “connection issues” on my TV. Long wait times for assistance from @RogersHelps and no help. UGH. What are the alternatives out there?!
Guy_Barnabe (@GuyBarnabe) reported 9 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
Hexadus (@Mr_Hexadus) reported 11 minutes ago
(Looks over @ShawInfo) are you ******* around? #shawcable I can see that network flow.. are you collecting payments that would otherwise misrepresent what you are capable of?.. we are watching scheduled time outs...
Megan (@M_So) reported 12 minutes ago
Is anyone else in #Winnipeg having trouble with their @Shawhelp internet. I’m doing everything I can to avoid calling but I fear it’s inevitable…
Trevor Butte (@The_Butte_Man) reported 13 minutes ago
@Shawhelp my home phone will dial out but not in please help
🏈 "Nemo saltat sobrius" 🏈 (@K_O_cowtown) reported 13 minutes ago
@Shawhelp hey are you having issues? Audio keeps dropping off on anything I record and sometime recording just freezes.
Tyler ❄☕☃ (@Valomir) reported 15 minutes ago
@Shawhelp There was no known outage. My mo-... *sob* my modem reached the end of it's lifecycle. It died doing it's duty; providing me with high speed internet access both via internet and Wi-Fi. *sob* I am forever grateful for its service and will cherish the memories we made.