Shaw outages and service status in New Westminster, British Columbia

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Shaw generated 5 outage signals in the last 24 hours around New Westminster, including 5 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Apr 30, 2:33 PM EDT.

Internet (67%)
TV (14%)
Wi-fi (11%)
Total Blackout (4%)
E-mail (3%)
Phone (2%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	New Westminster	Baseline
Apr 29, 11:40 PM EDT	0	0	0
Apr 30, 12:00 AM EDT	0	0	0
Apr 30, 12:20 AM EDT	0	0	0
Apr 30, 12:40 AM EDT	0	0	0
Apr 30, 1:00 AM EDT	0	0	0
Apr 30, 1:20 AM EDT	0	0	0
Apr 30, 1:40 AM EDT	0	0	0
Apr 30, 2:00 AM EDT	0	0	0
Apr 30, 2:20 AM EDT	0	0	0
Apr 30, 2:40 AM EDT	0	0	0
Apr 30, 3:00 AM EDT	0	0	0
Apr 30, 3:20 AM EDT	0	0	0
Apr 30, 3:40 AM EDT	0	0	0
Apr 30, 4:00 AM EDT	0	0	0
Apr 30, 4:20 AM EDT	0	0	0
Apr 30, 4:40 AM EDT	0	0	0
Apr 30, 5:00 AM EDT	0	0	0
Apr 30, 5:20 AM EDT	0	0	0
Apr 30, 5:40 AM EDT	0	0	0
Apr 30, 6:00 AM EDT	0	0	0
Apr 30, 6:20 AM EDT	0	0	0
Apr 30, 6:40 AM EDT	0	0	0
Apr 30, 7:00 AM EDT	0	0	0
Apr 30, 7:20 AM EDT	0	0	0
Apr 30, 7:40 AM EDT	0	0	0
Apr 30, 8:00 AM EDT	0	0	0
Apr 30, 8:20 AM EDT	0	0	0
Apr 30, 8:40 AM EDT	0	0	0
Apr 30, 9:00 AM EDT	0	0	0
Apr 30, 9:20 AM EDT	0	0	0
Apr 30, 9:40 AM EDT	0	0	0
Apr 30, 10:00 AM EDT	0	0	0
Apr 30, 10:20 AM EDT	0	0	0
Apr 30, 10:40 AM EDT	0	0	0
Apr 30, 11:00 AM EDT	0	0	0
Apr 30, 11:20 AM EDT	0	0	0
Apr 30, 11:40 AM EDT	0	0	0
Apr 30, 12:00 PM EDT	0	0	0
Apr 30, 12:20 PM EDT	0	0	0
Apr 30, 12:40 PM EDT	0	0	0
Apr 30, 1:00 PM EDT	0	0	0
Apr 30, 1:20 PM EDT	0	0	0
Apr 30, 1:40 PM EDT	0	0	0
Apr 30, 2:00 PM EDT	0	0	0
Apr 30, 2:20 PM EDT	0	0	0
Apr 30, 2:40 PM EDT	0	0	0
Apr 30, 3:00 PM EDT	0	0	0
Apr 30, 3:20 PM EDT	0	0	0
Apr 30, 3:40 PM EDT	0	0	0
Apr 30, 4:00 PM EDT	0	0	0
Apr 30, 4:20 PM EDT	0	0	0
Apr 30, 4:40 PM EDT	0	0	0
Apr 30, 5:00 PM EDT	0	0	0
Apr 30, 5:20 PM EDT	0	0	0
Apr 30, 5:40 PM EDT	0	0	0
Apr 30, 6:00 PM EDT	0	0	0
Apr 30, 6:20 PM EDT	0	0	0
Apr 30, 6:40 PM EDT	0	0	0
Apr 30, 7:00 PM EDT	0	0	0
Apr 30, 7:20 PM EDT	0	0	0
Apr 30, 7:40 PM EDT	0	0	0
Apr 30, 8:00 PM EDT	0	0	0
Apr 30, 8:20 PM EDT	0	0	0
Apr 30, 8:40 PM EDT	0	0	0
Apr 30, 9:00 PM EDT	0	0	0
Apr 30, 9:20 PM EDT	0	0	0
Apr 30, 9:40 PM EDT	0	0	0
Apr 30, 10:00 PM EDT	0	0	0
Apr 30, 10:20 PM EDT	0	0	0
Apr 30, 10:40 PM EDT	0	0	0
Apr 30, 11:00 PM EDT	0	0	0
Apr 30, 11:20 PM EDT	0	0	0
Apr 30, 11:40 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, Anmore, New Westminster, Richmond, Coquitlam, Burnaby, North Vancouver, Pitt Meadows, Port Coquitlam, Coquitlam, and Port Moody.

City	Problem Type	Report Time
Surrey	Internet	9 hours ago
Surrey	Internet	19 hours ago
Vancouver	Internet	19 hours ago
Vancouver	Total Blackout	20 hours ago
Surrey	TV	24 hours ago
Anmore	Internet	1 day ago

Nearby cities with recent reports

Vancouver

13 recent signals

19 hours ago

Surrey

5 recent signals

9 hours ago

Anmore

2 recent signals

1 day ago

New Westminster

1 recent signals

3 days ago

Richmond

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

Russian Tim (@RussianTim61) reported 1 minute ago from Vancouver, British Columbia
@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.
Stephen Fung (@stephenfung) reported 4 minutes ago from Coquitlam, British Columbia
Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.
Alan Alilo (@AliloAlan) reported 10 minutes ago from Vancouver, British Columbia
@Shawhelp hi i wonder i always has problem with my bills
Travel by Rempel (@TRempel604) reported 11 minutes ago from Vancouver, British Columbia
You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network
Heist (@TheHeistMonkey) reported 13 minutes ago from Surrey, British Columbia
@Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.
Sean Vanderfluit (@Vanderfluit) reported 14 minutes ago from Richmond, British Columbia
@Shawhelp Convenient you shut down just as your service goes out.
BdblE (@MsYouDoYou) reported 16 minutes ago from Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
Roland van Kaauwen (@DaddyR69) reported 16 minutes ago from Surrey, British Columbia
@ShawInfo At 10:30 am 01/04/21 my daughter let me know the Shaw service was down. Now it 9:40 pm and I had called for the techs to call me back, that call came at 8:30 pm. So for 70 minutes I’ve been the 1st in the queu and am still listening to you nonsense ads. 1/2
Rosario (@DekeyPetey40) reported 17 minutes ago from Port Coquitlam, British Columbia
Hey @Shawhelp is internet down in poco?
Raj Dhaliwal (@rdhaliwal84) reported 18 minutes ago from Surrey, British Columbia
@ShawInfo going on a day and half without services. Apparently it’s been escalated but staff can’t give me any answers....very frustrating that they can’t provide me with any answers. Not even a single call from anyone at Shaw. #angrycustomer #complaint #vancouver
BdblE (@MsYouDoYou) reported 19 minutes ago from Burnaby, British Columbia
So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.
macaroni in a pot (@jooooodooolp) reported 21 minutes ago from Burnaby, British Columbia
Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo
Leandro Santos (@ls69360) reported 22 minutes ago from Burnaby, British Columbia
@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
ABALI (@G_ABALI_S) reported 26 minutes ago from Vancouver, British Columbia
@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.
Jessica Ruth (she/her) (@allen_jessica) reported 26 minutes ago from Vancouver, British Columbia
@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
Michael Brimer (@IMBrimer) reported 28 minutes ago from Vancouver, British Columbia
@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?
Muji (@AHMED__1095) reported 39 minutes ago from Surrey, British Columbia
@Shawhelp is there some sort of internet issue going on currently? Can’t seem to connect, have rebooted multiple times
BdblE (@MsYouDoYou) reported 44 minutes ago from Burnaby, British Columbia
I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”
Norm (@phoenix45photo) reported 46 minutes ago from North Vancouver, British Columbia
@Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...
Danielle Aichler (@danielaichler) reported 52 minutes ago from Shaughnessy, British Columbia
@Shawhelp is there a tv outage in Vancouver at the moment?

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Ugabug (@MaryPChipman) reported 2 minutes ago
@Shawhelp It took a few minutes to get back. I checked the HDMI connection, the WiFi signal which was fine & turned the TV off & on again
Trina M. Lee (@TrinaMLee) reported 6 minutes ago
@Shawhelp is there any reason why the Wi-Fi is cutting out repeatedly in stony plain? It’s been happening all weekend but got really bad this morning.
🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#DERB NOW) 🧩 (@gfliverpool9966) reported 7 minutes ago
@Shawhelp Well, you are very lucky in this matter. Able to sign in on Google Chrome through Apple.
It's been a slice, but I'm leaving this trainwreck (@BCReality) reported 11 minutes ago
Everyone that is down with Rogers/Shaw internet/email etc, where are you located? Just started here on Vancouver Island a couple of hours ago. #Shaw #Rogers anyone able to get a return to service update? @Shawhelp @RogersHelps @Rogers
Release the files (@BlackBlazeE) reported 12 minutes ago
Due to issues with @ShawInfo 's internet service, today's raid on the DOJ stream will be canceled unless something drastically changes. We here at the Black Blaze Collective assume that either the @TheJusticeDept is once again trying to stop us, or that Rogers/Shaw also defends pedos. The most likely case is sheer incompetence given what we know about the structure within Rogers/Shaw, but our narrative sounds better. Indoctrination broadcasts will resume ASAP.
Bella Bee  (@SmileyYYC) reported 14 minutes ago
WTF .@shawhelp ????? You decide to go down during #HockeyDayInCanada ! 😡
'Nucknation (@surrey1111) reported 17 minutes ago
@Shawhelp Thanks for asking. My wifi is good. But i have barely got 1 line on network (vertical), and sometimes in the other end of my house, i can’t download or upload and call drops. I was hoping to change something there to make it better.
Scott Morrison (@atnmorrison) reported 18 minutes ago
@Shawhelp when will issue with routers be resolved
Young and Fly (@Freshtodef) reported 22 minutes ago
@Shawhelp @LindsayWiebeRD Former Shaw client here of over 25 years. I recommend switching to another provider. Shaw Cable has horrible customer service and no respect for long time customers all they want is your money. I blame it on the merger with even more greedy Rogers customers are just a number now
Quinn Mason MD (@boondocksdoc) reported 23 minutes ago
@Shawhelp @Shawhelp unfortunately no widespread outage on your site and no alert banner in my app under my account. Trying to access troubleshooting just continues a never ending loop of selecting your device then a page that bounces back to select your device. Not user friendly.