Shaw outages and service status in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (54%)
• TV (18%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, Coquitlam, Anmore, Pitt Meadows, Port Coquitlam, Burnaby, Richmond, Coquitlam, North Vancouver, Langley, New Westminster, and Port Moody.

City	Problem Type	Report Time
Vancouver	Wi-fi	9 hours ago
Vancouver	Internet	13 hours ago
Vancouver	Internet	15 hours ago
Vancouver	Internet	19 hours ago
Surrey	Internet	21 hours ago
Coquitlam	TV	22 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  RAVI PATEL (@ravikanji) reported 24 seconds ago from New Westminster, British Columbia

  @Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.

• 
  Rosario (@DekeyPetey40) reported 2 minutes ago from Port Coquitlam, British Columbia

  @IanSeggie @Shawhelp I have the same package and no issues weird

• 
  Rosario (@DekeyPetey40) reported 3 minutes ago from Port Coquitlam, British Columbia

  @IanSeggie @Shawhelp I have 3 apple devices and have Shaw and no problems

• 
  Taylor Nicole Walker (@iStayTaylored8) reported 3 minutes ago from Surrey, British Columbia

  Damn @ShawInfo “25-30 minute wait time” my ass...been on hold for over an hour 😑😑😑

• 
  Jeff Thorlacius (@jthor099) reported 5 minutes ago from Vancouver, British Columbia

  @Shawhelp Nope, ever since I upgraded my service that's all been fine.

• 
  Jeff Thorlacius (@jthor099) reported 5 minutes ago from Vancouver, British Columbia

  @Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!

• 
  Tom Beith (@Tbeithnow) reported 14 minutes ago from Vancouver, British Columbia

  @Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help

• 
  Jeff Thorlacius (@jthor099) reported 16 minutes ago from Vancouver, British Columbia

  @Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.

• 
  Steven Rowe 🇬🇧🇪🇺🇨🇦🏳️‍🌈 (@stevendrowe) reported 18 minutes ago from Surrey, British Columbia

  Looks like we suffered a @Shawhelp outage on both internet and tv around 11:15 to 11:30. Services are slow but appear to be coming back. #SurreyBC

• 
  Katrina Albert (@katrina_albert) reported 27 minutes ago from Langley, British Columbia

  @Shawhelp I’ve lost my tv/internet connection at least 4 times in the past 1.5 months and have been on hold on the phone for HOURS trying to fix the issue. This is not acceptable. Please DM me. I’m not a happy customer.

• 
  Steven Rowe 🇬🇧🇪🇺🇨🇦🏳️‍🌈 (@stevendrowe) reported 30 minutes ago from Surrey, British Columbia

  @Shawhelp I don’t have time to keep going back and forth with you on outages, poor quality picture etc. We will call you of it happens again.

• 
  Ursula Maxwell-Lewis (@YouTravel) reported 31 minutes ago from Surrey, British Columbia

  @Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺

• 
  Marcus Anderson (@InTheBluePaint) reported 34 minutes ago from North Vancouver, British Columbia

  @danat8n @Shawhelp Strange. I’ve rebooted the modem twice now and still having the same problem. Issue is the same on my laptop as well. Even went to my sister’s and tried her wifi (also Shaw) and it didn’t work there either.

• 
  Craig Minielly (@craigminielly) reported 42 minutes ago from Vancouver, British Columbia

  @Shawhelp I stand corrected, I have your Internet 300 service 🙈 Will do.

• 
  Gatthew Mriffeth (@mattgriffeth) reported 52 minutes ago from New Westminster, British Columbia

  @LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well

• 
  SuzieCanuck🇨🇦 (@SuzieCanuck) reported 55 minutes ago from Vancouver, British Columbia

  @glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out

• 
  Ursula Maxwell-Lewis (@YouTravel) reported 56 minutes ago from Surrey, British Columbia

  @Shawhelp your agent Patricia in Brantford is supercilious, rude, overbearing and unhelpful #CustomerExperience

• 
  Rina Liddle 💜 💜 💜 (@Liddleworks) reported 59 minutes ago from Vancouver, British Columbia

  There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.

• 
  Steven Lee (@steveleenow) reported 59 minutes ago from Surrey, British Columbia

  @Shawhelp internet and cable are down in Surrey, British Columbia.

• 
  Marcus Anderson (@InTheBluePaint) reported 60 minutes ago from North Vancouver, British Columbia

  @danat8n @Shawhelp I am having the same issue. Cannot listen to or download anything from Apple Music or the App Store.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Zach Fleisher #StayHome (@Zach_Fleisher) reported 3 minutes ago

  @dedaumier @Shawhelp @ShawInfo They're response is that I can pay more to get a better service. Which is weird cause I was told that the current level would be enough.

• 
  Kylie Rae Jepsen (@Robertdrew82) reported 4 minutes ago

  @Shawhelp It’s back now. Any idea what would be driving sporadic outages? My Google home router app is saying that it’s the internet that was down, not the router , but modem shows all green lights

• 
  Henry Quach (@iamhq) reported 6 minutes ago

  @Shawhelp retention tactics should NOT be employed when the customer has explained there was a death in the household. That was a slap in the face

• 
  Wendy (@WendyMatthes) reported 6 minutes ago

  @ShawInfo hey. Whats the problem with my cable tonight

• 
  Jenna Beetstra (@JennaBeetstra) reported 7 minutes ago

  @ShawInfo paid for the UFC fight and it’s so glitchy we can’t even watch it.... some help?

• 
  Jamie Nott (@Nott911) reported 9 minutes ago

  Very disappointed @ShawInfo They use to care about their customers. Your “loyalty team” what a joke now. I have stayed with Shaw for 20 yrs because of your customer service being top notch. Now it shows you don’t care for long time customers so now I shall look elsewhere.

• 
  Jacob Ziegler (@Zieglerplays) reported 11 minutes ago

  Im so mad day three without internet cuz a garbage truck hit the coax wire that goes into my house and @ShawInfo still has not sent anyone to fix it.

• 
  knitting.widow (@ButlerAlani) reported 13 minutes ago

  @Shawhelp why won't you let customers call tech support on the phone? i don't want the auto crap. i want to talk a human

• 
  Lukas Neville (@lukasneville) reported 14 minutes ago

  @Zach_Fleisher @Shawhelp @ShawInfo I had some strange problems over the past couple days: No overall bandwidth problems (Zoom meetings and Netflix streaming smoothly), but some problems with sites taking forever to load (DNS problems?)

• 
  Alyson Shane (@alysonshane) reported 16 minutes ago

  @Zach_Fleisher @Shawhelp @ShawInfo I was DMing with their tech support yesterday since we've been having major issues lately. Seems to work so far, but I guess we'll see.