Shaw outages and service status in New Westminster, British Columbia

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Shaw generated 9 outage signals in the last 24 hours around New Westminster, including 9 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Apr 16, 6:16 PM EDT.

Internet (58%)
TV (16%)
Wi-fi (11%)
E-mail (8%)
Total Blackout (4%)
Phone (3%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	New Westminster	Baseline
Apr 15, 10:40 PM EDT	0	0	0
Apr 15, 11:00 PM EDT	0	0	0
Apr 15, 11:20 PM EDT	0	0	0
Apr 15, 11:40 PM EDT	0	0	0
Apr 16, 12:00 AM EDT	0	0	0
Apr 16, 12:20 AM EDT	0	0	0
Apr 16, 12:40 AM EDT	0	0	0
Apr 16, 1:00 AM EDT	0	0	0
Apr 16, 1:20 AM EDT	0	0	0
Apr 16, 1:40 AM EDT	0	0	0
Apr 16, 2:00 AM EDT	0	0	0
Apr 16, 2:20 AM EDT	0	0	0
Apr 16, 2:40 AM EDT	0	0	0
Apr 16, 3:00 AM EDT	0	0	0
Apr 16, 3:20 AM EDT	0	0	0
Apr 16, 3:40 AM EDT	0	0	0
Apr 16, 4:00 AM EDT	0	0	0
Apr 16, 4:20 AM EDT	0	0	0
Apr 16, 4:40 AM EDT	0	0	0
Apr 16, 5:00 AM EDT	0	0	0
Apr 16, 5:20 AM EDT	0	0	0
Apr 16, 5:40 AM EDT	0	0	0
Apr 16, 6:00 AM EDT	0	0	0
Apr 16, 6:20 AM EDT	0	0	0
Apr 16, 6:40 AM EDT	0	0	0
Apr 16, 7:00 AM EDT	0	0	0
Apr 16, 7:20 AM EDT	0	0	0
Apr 16, 7:40 AM EDT	0	0	0
Apr 16, 8:00 AM EDT	0	0	0
Apr 16, 8:20 AM EDT	0	0	0
Apr 16, 8:40 AM EDT	0	0	0
Apr 16, 9:00 AM EDT	0	0	0
Apr 16, 9:20 AM EDT	0	0	0
Apr 16, 9:40 AM EDT	0	0	0
Apr 16, 10:00 AM EDT	0	0	0
Apr 16, 10:20 AM EDT	0	0	0
Apr 16, 10:40 AM EDT	0	0	0
Apr 16, 11:00 AM EDT	0	0	0
Apr 16, 11:20 AM EDT	0	0	0
Apr 16, 11:40 AM EDT	0	0	0
Apr 16, 12:00 PM EDT	0	0	0
Apr 16, 12:20 PM EDT	0	0	0
Apr 16, 12:40 PM EDT	0	0	0
Apr 16, 1:00 PM EDT	0	0	0
Apr 16, 1:20 PM EDT	0	0	0
Apr 16, 1:40 PM EDT	0	0	0
Apr 16, 2:00 PM EDT	0	0	0
Apr 16, 2:20 PM EDT	0	0	0
Apr 16, 2:40 PM EDT	0	0	0
Apr 16, 3:00 PM EDT	0	0	0
Apr 16, 3:20 PM EDT	0	0	0
Apr 16, 3:40 PM EDT	0	0	0
Apr 16, 4:00 PM EDT	0	0	0
Apr 16, 4:20 PM EDT	0	0	0
Apr 16, 4:40 PM EDT	0	0	0
Apr 16, 5:00 PM EDT	0	0	0
Apr 16, 5:20 PM EDT	0	0	0
Apr 16, 5:40 PM EDT	0	0	0
Apr 16, 6:00 PM EDT	0	0	0
Apr 16, 6:20 PM EDT	0	0	0
Apr 16, 6:40 PM EDT	0	0	0
Apr 16, 7:00 PM EDT	0	0	0
Apr 16, 7:20 PM EDT	0	0	0
Apr 16, 7:40 PM EDT	0	0	0
Apr 16, 8:00 PM EDT	0	0	0
Apr 16, 8:20 PM EDT	0	0	0
Apr 16, 8:40 PM EDT	0	0	0
Apr 16, 9:00 PM EDT	0	0	0
Apr 16, 9:20 PM EDT	0	0	0
Apr 16, 9:40 PM EDT	0	0	0
Apr 16, 10:00 PM EDT	0	0	0
Apr 16, 10:20 PM EDT	0	0	0
Apr 16, 10:40 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Burnaby, Vancouver, Surrey, North Vancouver, Richmond, Coquitlam, Anmore, Pitt Meadows, Port Coquitlam, Coquitlam, New Westminster, and Port Moody.

City	Problem Type	Report Time
Burnaby	Internet	5 hours ago
Vancouver	E-mail	5 hours ago
Vancouver	Internet	8 hours ago
Vancouver	Internet	8 hours ago
Vancouver	Internet	21 hours ago
Vancouver	TV	22 hours ago

Nearby cities with recent reports

Vancouver

32 recent signals

5 hours ago

Surrey

8 recent signals

22 hours ago

North Vancouver

2 recent signals

2 days ago

Burnaby

1 recent signals

5 hours ago

Richmond

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

Travel by Rempel (@TRempel604) reported 39 seconds ago from Vancouver, British Columbia
Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.
D Mac. (@macrae_donnie) reported 1 minute ago from Vancouver, British Columbia
@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in
Tri (@geekdad604) reported 2 minutes ago from North Vancouver, British Columbia
@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
Vanessa (@VNSSAWBSTR) reported 3 minutes ago from Vancouver, British Columbia
@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.
Stephen Fung (@stephenfung) reported 8 minutes ago from Coquitlam, British Columbia
@angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓
Alfred Kolowrat (@Alfieak) reported 15 minutes ago from Vancouver, British Columbia
. @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.
Curtis (@Jones_NS99) reported 18 minutes ago from North Vancouver, British Columbia
Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?
Andrew Christopher (@ACmusic_10) reported 20 minutes ago from Surrey, British Columbia
@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.
Crystall (@loop1277) reported 22 minutes ago from Vancouver, British Columbia
@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business
Steve Tripp (@StevenCTripp) reported 28 minutes ago from Surrey, British Columbia
@Shawhelp ...still finding it a annoying that we can’t even get a rough ETA window for service restoration in Surrey. Hydro’s outages always shows an updated ETA and it changes as the repairs proceed. Frustrating.
Travel by Rempel (@TRempel604) reported 29 minutes ago from Vancouver, British Columbia
You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network
Heist (@TheHeistMonkey) reported 32 minutes ago from Surrey, British Columbia
@Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.
Chris Simpson (@chris_e_simpson) reported 42 minutes ago from North Vancouver, British Columbia
Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.
Nicolas Dextraze (@nicdex) reported 44 minutes ago from Vancouver, British Columbia
@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.
Tyler, The Creator (@ItsTylerG_) reported 47 minutes ago from Surrey, British Columbia
@Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)
Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 51 minutes ago from New Westminster, British Columbia
@Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.
Farzad's Barber Shop (@BarbersRBetter) reported 53 minutes ago from Vancouver, British Columbia
@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.
Peter Meiszner (@PeterMeiszner) reported 54 minutes ago from Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
Marlow 🇨🇦🇺🇦 (@Marlow22) reported 56 minutes ago from Vancouver, British Columbia
@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!
Sean Vanderfluit (@Vanderfluit) reported 59 minutes ago from Richmond, British Columbia
@Shawhelp Convenient you shut down just as your service goes out.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

D (@superdaddoo) reported 7 minutes ago
@TELUS - Help us! @ShawInfo has had saturated nodes and been overcharging our community for internet. I pay for 2gbps and get between 280mbps - 800mbps starting at 3:00 pm with further degradation into late evening. No ETA for new infrastructure. Need Fibre here ASAP.
AndorianIP(AiP)🐍 (@AndorianIP) reported 11 minutes ago
@Shawhelp Yeah doesn't help with work. Seriously frustrating!
Rick Alsop (@RickAlsop) reported 14 minutes ago
@Shawhelp Yes still issues as its not working
Vanessa (@Noosiekins) reported 14 minutes ago
@Shawhelp You have NO IDEA how inconvenient it is, especially when you are in the middle of transferring between flights and hotels and your email is down.
Guy_Barnabe (@GuyBarnabe) reported 17 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
Guy_Barnabe (@GuyBarnabe) reported 19 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
Tyler ❄☕☃ (@Valomir) reported 20 minutes ago
@Shawhelp hey pals, I my internet has ceased working a couple times tonight and I'm wondering if there is an outage near the community of Sunalta in Calgary. The modem light is solid white but neither my wifi or Ethernet produce internet. I have power cycled the modem.
Les Stelmach 🇨🇦🇺🇦 (@LesIsMore1) reported 23 minutes ago
@slackerman10 @Shawhelp Any company (telcos, banks, util, etc) whose phone line REGULARLY says “we are experiencing higher than normal call volumes” is just short-staffing. They are optimizing cost over service. What is the maximum tolerance for a customer, etc. it’s obviously worse for oligopoly
Roselle E (@RoselleE14) reported 24 minutes ago
@Shawhelp @Shawhelp yes agreed and it would be helpful if you had a public resource not one only within your account. Even when I look in our account it simply only says network outage since 7:35am and that it is being looked into. @bchydro does this very well and is transparent
bc_2025 (@bc_2025_vision) reported 29 minutes ago
@RogersHelps I tried Rogers with Shaw chat support but they no longer seem to have ability for us to add a screenshot for troubleshooting. I just posted 2 screenshots on @shawhelp messaging. Can I get help there or should I repost to your messaging? Thanks for still being here!!