Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (59%)
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TV (19%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (5%)
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Phone (1%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Port Moody, Coquitlam, Surrey, Coquitlam, Port Coquitlam, Pitt Meadows, North Vancouver, Langley, Richmond, Burnaby and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Port Moody |
Wi-fi | |
| Coquitlam |
Wi-fi | |
| Surrey |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Marc Nolet
(@fedex182) reported
from
Coquitlam, British Columbia
@Shawhelp is internet service down in coquitlam? my internet has been out since 11am
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Phil IS Ridin' Bikes Again
(@PhilRidinBikes) reported
from
Port Coquitlam, British Columbia
@Shawhelp The problem is not with WiFi. It is a lack of mobile signal. It's really weak, and never connects at 4G speeds as your coverage map indicates.
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Sean Vanderfluit
(@Vanderfluit) reported
from
Richmond, British Columbia
@Shawhelp Convenient you shut down just as your service goes out.
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RitchWorld
(@RitchWorld) reported
from
New Westminster, British Columbia
@Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.
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Quinn Mell-Cobb
(@QuinnMellCobb) reported
from
Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
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Yvonne Bray
(@PSPilates) reported
from
West End, British Columbia
@Shawhelp Blue curve not working once again
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Manpreet Suhi
(@ManpreetSuhi) reported
from
Burnaby, British Columbia
@Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?
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RitchWorld
(@RitchWorld) reported
from
New Westminster, British Columbia
Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
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Rose Hillier
(@rlhnyvr) reported
from
North Vancouver, British Columbia
@NorthVanMike Are you online? @Shawhelp says no known issues. We've been out all morning here at the office 😡
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Andie Stewart
(@Andiecamille) reported
from
Vancouver, British Columbia
@ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬
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Jeff Thorlacius
(@jthor099) reported
from
Vancouver, British Columbia
@Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?
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Yvonne Bray
(@PSPilates) reported
from
West End, British Columbia
@Shawhelp I tried BlueCurve. Since an outage, I have pixelation, sound drops multiple times in last 3 days. It is TV shows and recorded shows. I have done all the resetting both modem and BlueCurve box to no avail and I moved the modem to a higher level. So what is the solution?
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Uli Laue
(@ulilaue) reported
from
Richmond, British Columbia
@WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.
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Master P.Le🇨🇦✌️🗽
(@MasterXSY) reported
from
Port Coquitlam, British Columbia
@ShawInfo internet not operating, problem???
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mrslprime
(@mrslprime) reported
from
Vancouver, British Columbia
@Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.
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D Mac.
(@macrae_donnie) reported
from
Vancouver, British Columbia
@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in
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Peter Meiszner
(@PeterMeiszner) reported
from
Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
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Alex McRoberts
(@webtwozero) reported
from
North Vancouver, British Columbia
@Shawhelp seeing an outage in North Vancouver?
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Quinn Mell-Cobb
(@QuinnMellCobb) reported
from
Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
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Allan 2022
(@Festive_Fong) reported
from
Richmond, British Columbia
@Shawhelp Help me !
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Jasmeet Singh
(@MeetJattana) reported
@Shawhelp everyday and there is no proper response, no timeline and no solution at all. I’m very frustrated as I have no internet from 10 days. I think I have made mistake of shifting to Shaw from Telus and now I need to go back to Telus
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Lea
(@lannasb) reported
@Shawhelp hi, any known internet outages in Oakridge in Calgary? Internet went down about half an hour ago and rebooting the router didn't help.
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Vanessa
(@Noosiekins) reported
@Shawhelp Oh I got a call a week or so ago.. 'known issue", "no fix yet", but I was given credit for 2 on demand movies. Totalling $22 worth. 🙄
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One Frame
(@oneframeoff) reported
@ShawInfo can you find a real solution in not sending annoying billing notices across all Shaw phone numbers in the same plan! Your rep's solution right now is to block your text messages so we don't see it but it's still being sent. lol #Shaw #Shawmobile
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The Cove Tea Company | Home Delivery #YEG #YVR
(@thecoveteaco) reported
Dear @Shawhelp … help is in your name. Help is usually required by customers when they reach out. How much longer until the full outage in Spruce Grove is handled? Pls update. #nointernet #nowork
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@graciestyle
(@graciestyle2) reported
So @shaw was supposed to be here today after the last tech & customer service rep lied and/or didn't read my file. This now day 5 with no apology or remorse. @Shawhelp #bcpoli but they'll invoice me ugh
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Connor
(@MaximumHussey) reported
Man, 4 days in a row of 5Mb/s down Internet... @Shawhelp you guys doing alright? This is starting to become absurd. I have work to do tomorrow and unfortunately 5MB/s isnt gonna cut it.
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Shadoroth
(@realShadoroth) reported
Yo @Shawhelp can I take a technical aptitude test that would allow me to talk directly to your NOC or provisioners whenever I have an issue? I am quite tired at having to explain to your tier 1 phone support my issue like I am talking to a layman.
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Pierre
(@winnipeger365) reported
@Shawhelp Was with tech support 3 times and had a tech out Thursday morning.....they said levels are "perfect from their end" and there's nothing they can do. I'm just posting to say I'm done and as soon as I can, I'm going somewhere else.
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Darbycar
(@DarbyCar) reported
@Shawhelp I had a problem with my new PVR, contacted Shaw, got great help. Agent arranged for a tech to visit on Tuesday between 1:00 and 3:00, but the problem seems to have been resolved remotely, and I want to cancel the appointment. Please advise; I'm in Victoria, BC.