Shaw outages and service status in New Westminster, British Columbia
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Full Outage Map
- Shaw generated 2 outage signals in the last 24 hours around New Westminster, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Aug 3, 8:34 PM EDT.
- Internet (67%)
- Wi-fi (11%)
- TV (11%)
- E-mail (7%)
- Total Blackout (3%)
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near New Westminster, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Richmond, Coquitlam, Burnaby, Port Moody, New Westminster, and Anmore.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 3 hours ago |
|
Vancouver
|
Internet | 24 hours ago |
|
Vancouver
|
Wi-fi | 2 days ago |
|
Vancouver
|
Internet | 3 days ago |
|
Surrey
|
Internet | 3 days ago |
|
Vancouver
|
Internet | 4 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Monique Cloutier (@cloutier68) reported from Vancouver, British Columbia@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
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⌖ Osha'to-Chris⌖ 🇨🇦 (@ChrisMcArdle1) reported from Surrey, British Columbia@Shawhelp the last few days my internet has slowed down so much and tonight I keep getting booted from my game or has massive lag. What is going on??
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Stephen Fung (@stephenfung) reported from Coquitlam, British Columbia@angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓
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Jossana Haas (@jossanahaas) reported from Vancouver, British ColumbiaShame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡
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amu (@Amu3188) reported from Surrey, British Columbia@Shawhelp We want to cancel our internet service. Can we do it online?
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Gaurav Sharma (@GauravS19496069) reported from Surrey, British Columbia@Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating
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Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported from Vancouver, British Columbia@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
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mrslprime (@mrslprime) reported from Vancouver, British Columbia@Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.
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Uli Laue (@ulilaue) reported from Richmond, British Columbia@WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.
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Tazim Damji (@tazimdamji) reported from North Vancouver, British Columbia@Shawhelp hi my modem seems to be down 😣
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Jas bindra (@officialMrJasB) reported from Surrey, British Columbia@Shawhelp Internet down at my store in Surrey Bc, helpline i can call?
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Tyler, The Creator (@ItsTylerG_) reported from Surrey, British Columbia@Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)
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Rosario (@DekeyPetey40) reported from Port Coquitlam, British ColumbiaHey @Shawhelp is internet down in poco?
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Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!
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Leandro Santos (@ls69360) reported from Burnaby, British Columbia@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
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Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
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Jessica Ruth (she/her) (@allen_jessica) reported from Vancouver, British Columbia@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
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D Mac. (@macrae_donnie) reported from Vancouver, British Columbia@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in
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Farzad's Barber Shop (@BarbersRBetter) reported from Vancouver, British Columbia@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported@Shawhelp You’ve admitted you can’t access my account. So what good is sending you a DM? This is my real name. Tell your management to look up my file in your records and fix the problem identified and admitted in your own logs. Entire problem + solution are WITHIN @Rogers. So fix it.
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jimmy TehFreak (@TehFreakTweets) reportedMy internet has been down for 3 hours now. @CCarrytel support doesnt open for another 5 1/2 hours and the vendor ( @shawhelp ) who licenses the line to them wont assist because im not THEIR customer. Why tf would I be with outages every 3-4 nights?
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bc_2027 (@bc_2025_vision) reported@Shawhelp The feedback form seems broken. I filled in the * fields and submitted .. error msg? I checked several times? Please fix form? How do I submit my concern to decision makers? Thank you.
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Bella Bee (@SmileyYYC) reported@Shawhelp you’re kidding??????? Connection issues NOW????? $300 a month and you’re ***!!!!!
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MrYeti (@XLegitJetsFanX) reported@nobodyhky @Shawhelp Starlink buddy I switched and never will switch back
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Vandelay Industries Inc. (@Mowgz_1) reported@staceybrotzel @Shawhelp Stuck on CBC. Worst nightmare!!
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Lindsay I.R Wiebe (@LindsayWiebeRD) reported@Shawhelp I’ve had 2, and they both have. I am just disappointed and done with this modem. Service used to be so much better.
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Guzzzi (@__guzzzzi) reported@ACBgal @Shawhelp Hey! Did you fix it? Same problem here
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Common Sense Politics Please (@laxbird) reportedYou just have to love the ****** @Shawhelp service. They give you chat service that doesn't work for Shaw. Then give you a number that doesn't have service. How are you suppose to contact these people.
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nobody.hky (@nobodyhky) reportedAnother outage @Shawhelp. Third today and second full, long outage in just over a week. Open ticket but no communication to customers on their website for any of it.