Shaw outages and service status in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Burnaby, Coquitlam, Richmond, Port Moody, Anmore, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	19 hours ago
Surrey	Internet	22 hours ago
Vancouver	Internet	1 day ago
Surrey	Internet	1 day ago
Vancouver	Internet	2 days ago
Surrey	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Uli Laue (@ulilaue) reported 2 minutes ago from Richmond, British Columbia

  @WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.

• 
  Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 6 minutes ago from Port Coquitlam, British Columbia

  @Shawhelp The problem is not with WiFi. It is a lack of mobile signal. It's really weak, and never connects at 4G speeds as your coverage map indicates.

• 
  Master P.Le🇨🇦✌️🗽 (@MasterXSY) reported 8 minutes ago from Port Coquitlam, British Columbia

  @ShawInfo internet not operating, problem???

• 
  Rina Liddle 💜 💜 💜 (@Liddleworks) reported 8 minutes ago from Vancouver, British Columbia

  There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.

• 
  Colin Rose (@ColinRose) reported 9 minutes ago from Vancouver, British Columbia

  @Shawhelp is there a service issue I’m Vancouver? My internet is out...

• 
  Heist (@TheHeistMonkey) reported 11 minutes ago from Surrey, British Columbia

  @Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.

• 
  ⌖ Osha'to-Chris⌖ 🇨🇦 (@ChrisMcArdle1) reported 12 minutes ago from Surrey, British Columbia

  @Shawhelp the last few days my internet has slowed down so much and tonight I keep getting booted from my game or has massive lag. What is going on??

• 
  Sean Vanderfluit (@Vanderfluit) reported 13 minutes ago from Richmond, British Columbia

  @Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕

• 
  Jas bindra (@officialMrJasB) reported 18 minutes ago from Surrey, British Columbia

  @Shawhelp Internet down at my store in Surrey Bc, helpline i can call?

• 
  Prairie Paul (@PaulDoroshenko) reported 19 minutes ago from Vancouver, British Columbia

  Every time I contact @ShawInfo to have some service or set up, every single time they screw it up. And again today. More competition would be better than less.

• 
  Chris Falskow (@falskow) reported 25 minutes ago from Delta, British Columbia

  The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail

• 
  amu (@Amu3188) reported 32 minutes ago from Surrey, British Columbia

  @Shawhelp We want to cancel our internet service. Can we do it online?

• 
  Raj Dhaliwal (@rdhaliwal84) reported 32 minutes ago from Surrey, British Columbia

  @ShawInfo going on a day and half without services. Apparently it’s been escalated but staff can’t give me any answers....very frustrating that they can’t provide me with any answers. Not even a single call from anyone at Shaw. #angrycustomer #complaint #vancouver

• 
  Ursula Maxwell Travels (@YouTravel) reported 36 minutes ago from Surrey, British Columbia

  Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴

• 
  Tyler, The Creator (@ItsTylerG_) reported 47 minutes ago from Surrey, British Columbia

  @Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.

• 
  D Mac. (@macrae_donnie) reported 50 minutes ago from Vancouver, British Columbia

  @FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in

• 
  BdblE (@MsYouDoYou) reported 53 minutes ago from Burnaby, British Columbia

  So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.

• 
  Jessica Ruth (she/her) (@allen_jessica) reported 55 minutes ago from Vancouver, British Columbia

  @Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

• 
  colored pencil (@singh_sp) reported 57 minutes ago from Burnaby, British Columbia

  @Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?

• 
  Marc Nolet (@fedex182) reported 59 minutes ago from Coquitlam, British Columbia

  @Shawhelp is internet service down in coquitlam? my internet has been out since 11am

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported 6 minutes ago

  Dealing with @Shawhelp @Rogers even when all you did is cancel your longtime Shaw service.. But they keep billing you and hitting you with late charges and threatening cancellation… …when you have already cancelled and sent back modem & tv box, proven by courier waybill.

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 10 minutes ago

  @Shawhelp Because it’s a loud modem from the start/ in general. The worst modem I’ve ever had. I honestly miss our old modem.

• 
  'Nucknation (@surrey1111) reported 17 minutes ago

  @Shawhelp Thanks for asking. My wifi is good. But i have barely got 1 line on network (vertical), and sometimes in the other end of my house, i can’t download or upload and call drops. I was hoping to change something there to make it better.

• 
  Ugabug (@MaryPChipman) reported 19 minutes ago

  @Shawhelp It took a few minutes to get back. I checked the HDMI connection, the WiFi signal which was fine & turned the TV off & on again

• 
  Guzzzi (@__guzzzzi) reported 22 minutes ago

  @ACBgal @Shawhelp Hey! Did you fix it? Same problem here

• 
  Faulty (@Line_Fault) reported 24 minutes ago

  @Shawhelp my packet loss is 50% 7.8Mbps down! Screaming fast. Chat said it's too busy to help me... literally. Standard every 6 ish month problem

• 
  Guy_Barnabe (@GuyBarnabe) reported 25 minutes ago

  @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

• 
  bc_2027 (@bc_2025_vision) reported 26 minutes ago

  @Shawhelp The feedback form seems broken. I filled in the * fields and submitted .. error msg? I checked several times? Please fix form? How do I submit my concern to decision makers? Thank you.

• 
  bc_2027 (@bc_2025_vision) reported 28 minutes ago

  @Shawhelp The feedback form seems broken. I filled in the * fields and submitted .. error msg? I checked several times? Please fix form? How do I submit my concern to decision makers? Thank you.

• 
  🇨🇦 Fans of the Wpg Jets 🇨🇦 🏒🇺🇦 (@FansoftheJets) reported 28 minutes ago

  @Shawhelp My email is out for the 3rd time in a week. I can not log into webmail OR my account. I pay you a small fortune for service and all I get his problems