Shaw

Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in New Westminster, Metro Vancouver Regional District, British Columbia 04/23/2025 02:50

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (55%)

    Internet (55%)

  2. TV (17%)

    TV (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia

The most recent Shaw outage reports came from the following cities: Coquitlam, Surrey, Vancouver, Burnaby, Langley, Port Coquitlam, Richmond, North Vancouver, Delta, New Westminster, Pitt Meadows and Port Moody.

Loading map, please wait...
City Problem Type Report Time
CanadaCoquitlam Internet
CanadaSurrey Internet
CanadaVancouver TV
CanadaSurrey Internet
CanadaBurnaby Internet
CanadaSurrey Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • nicdex Nicolas Dextraze (@nicdex) reported from Vancouver, British Columbia

    @adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.

  • triple_aardvark Travis Hill (@triple_aardvark) reported from Surrey, British Columbia

    @Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.

  • stephenfung Stephen Fung (@stephenfung) reported from Coquitlam, British Columbia

    @angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓

  • corbettdoug Doug Corbett (@corbettdoug) reported from Port Coquitlam, British Columbia

    @Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug

  • Amu3188 amu (@Amu3188) reported from Surrey, British Columbia

    @Shawhelp We want to cancel our internet service. Can we do it online?

  • chris_e_simpson Chris Simpson (@chris_e_simpson) reported from North Vancouver, British Columbia

    Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.

  • TheHeistMonkey Heist (@TheHeistMonkey) reported from Surrey, British Columbia

    @Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.

  • VNSSAWBSTR Vanessa (@VNSSAWBSTR) reported from Vancouver, British Columbia

    @Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

  • TheHeistMonkey Heist (@TheHeistMonkey) reported from Surrey, British Columbia

    @Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.

  • AliloAlan Alan Alilo (@AliloAlan) reported from Vancouver, British Columbia

    @Shawhelp hi i wonder i always has problem with my bills

  • jossanahaas Jossana Haas (@jossanahaas) reported from Vancouver, British Columbia

    Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

  • stephenfung Stephen Fung (@stephenfung) reported from Coquitlam, British Columbia

    Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.

  • j_holtslander Jay Holtslander (@j_holtslander) reported from Vancouver, British Columbia

    @Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

  • DekeyPetey40 Rosario (@DekeyPetey40) reported from Port Coquitlam, British Columbia

    Hey @Shawhelp is internet down in poco?

  • triple_aardvark Travis Hill (@triple_aardvark) reported from Surrey, British Columbia

    @ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.

  • ShirleySilberg shirley silberg (@ShirleySilberg) reported from Vancouver, British Columbia

    @Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

  • Britbirdvancity Michelle Carter (she,her,hers) (@Britbirdvancity) reported from Vancouver, British Columbia

    @Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable

  • RussianTim61 Russian Tim (@RussianTim61) reported from Vancouver, British Columbia

    @jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

  • parkerspucks Parker (@parkerspucks) reported from Surrey, British Columbia

    @71Greenday @Shawhelp Having the same issue as of 10 minutes ago

  • mykeymause Moke (@mykeymause) reported from North Vancouver, British Columbia

    Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • beth_spaven Beth Spaven (@beth_spaven) reported

    @Shawhelp Any issues Southern Vancouver Island? Gateway won't restart, phone wait 68 min (37 in) waiting to Whatsapp and chat Vancouver the site for over 20 on each

  • KevinMLee19 Kevin Lee (@KevinMLee19) reported

    @Shawhelp Are there any service issues occurring in the Steveston area? My guide appears on screen, but all channels are black; no video or audio

  • L__Meadows L Meadows (@L__Meadows) reported

    @Shawhelp no phone service in Sherwood Park, Maplewood for at least an hour. What’s up?

  • cmichaly Chelsey Michalyshyn (@cmichaly) reported

    @Shawhelp Not back up and running yet. The line was cut yesterday afternoon. We called and they said they would try to come but likely wouldn’t be till Monday. That leaves us the entire weekend without services and a couple weekdays. Would really appreciate your help. Hope to hear back.

  • NOJMEISTER NOJ (@NOJMEISTER) reported

    @Shawhelp @ShawInfo You are the most embarrassing, **** internet company on this planet. Your internet ******* sucks, your customer service people are brain dead, your network people have a highschool diploma at best, your internet is absolute dog ****.

  • marionetta marionetta (@marionetta) reported

    @Shawhelp Having problems with a cable box. Getting the dreaded s0a00 code!

  • Scottc4021 LVL99 Warrior/Mage (@Scottc4021) reported

    @Shawhelp Wi-fi down. Sent a dm.

  • zaleta Jose Zaleta (@zaleta) reported

    @Shawhelp is there any service disruption in Clareview #yeg all services down since 9:30am

  • Islandmatlow David Badior (@Islandmatlow) reported

    @Shawhelp I DMd with no response and have been on hold using Telus phone because all Shaw services dead for 27 minutes. Thanks for the usual great customer service. I am tired of waiting so hanging up.

  • theonewhocares J.R. Bjornson (@theonewhocares) reported

    @Shawhelp #RedDeer outage? Just lost Internet. Modem is blinking. I understand you also have some southern Alberta outages. Could this be affecting Red Deer folks as well? #Alberta #InternetProblems