Shaw outages and service status in New Westminster, British Columbia

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Shaw generated 6 outage signals in the last 24 hours around New Westminster, including 6 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received May 5, 1:28 PM EDT.

Internet (65%)
TV (14%)
Wi-fi (12%)
Total Blackout (4%)
E-mail (2%)
Phone (2%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	New Westminster	Baseline
May 4, 3:40 PM EDT	0	0	0
May 4, 4:00 PM EDT	0	0	0
May 4, 4:20 PM EDT	0	0	0
May 4, 4:40 PM EDT	0	0	0
May 4, 5:00 PM EDT	0	0	0
May 4, 5:20 PM EDT	0	0	0
May 4, 5:40 PM EDT	0	0	0
May 4, 6:00 PM EDT	0	0	0
May 4, 6:20 PM EDT	0	0	0
May 4, 6:40 PM EDT	0	0	0
May 4, 7:00 PM EDT	0	0	0
May 4, 7:20 PM EDT	0	0	0
May 4, 7:40 PM EDT	0	0	0
May 4, 8:00 PM EDT	0	0	0
May 4, 8:20 PM EDT	0	0	0
May 4, 8:40 PM EDT	0	0	0
May 4, 9:00 PM EDT	0	0	0
May 4, 9:20 PM EDT	0	0	0
May 4, 9:40 PM EDT	0	0	0
May 4, 10:00 PM EDT	0	0	0
May 4, 10:20 PM EDT	0	0	0
May 4, 10:40 PM EDT	0	0	0
May 4, 11:00 PM EDT	0	0	0
May 4, 11:20 PM EDT	0	0	0
May 4, 11:40 PM EDT	0	0	0
May 5, 12:00 AM EDT	0	0	0
May 5, 12:20 AM EDT	0	0	0
May 5, 12:40 AM EDT	0	0	0
May 5, 1:00 AM EDT	0	0	0
May 5, 1:20 AM EDT	0	0	0
May 5, 1:40 AM EDT	0	0	0
May 5, 2:00 AM EDT	0	0	0
May 5, 2:20 AM EDT	0	0	0
May 5, 2:40 AM EDT	0	0	0
May 5, 3:00 AM EDT	0	0	0
May 5, 3:20 AM EDT	0	0	0
May 5, 3:40 AM EDT	0	0	0
May 5, 4:00 AM EDT	0	0	0
May 5, 4:20 AM EDT	0	0	0
May 5, 4:40 AM EDT	0	0	0
May 5, 5:00 AM EDT	0	0	0
May 5, 5:20 AM EDT	0	0	0
May 5, 5:40 AM EDT	0	0	0
May 5, 6:00 AM EDT	0	0	0
May 5, 6:20 AM EDT	0	0	0
May 5, 6:40 AM EDT	0	0	0
May 5, 7:00 AM EDT	0	0	0
May 5, 7:20 AM EDT	0	0	0
May 5, 7:40 AM EDT	0	0	0
May 5, 8:00 AM EDT	0	0	0
May 5, 8:20 AM EDT	0	0	0
May 5, 8:40 AM EDT	0	0	0
May 5, 9:00 AM EDT	0	0	0
May 5, 9:20 AM EDT	0	0	0
May 5, 9:40 AM EDT	0	0	0
May 5, 10:00 AM EDT	0	0	0
May 5, 10:20 AM EDT	0	0	0
May 5, 10:40 AM EDT	0	0	0
May 5, 11:00 AM EDT	0	0	0
May 5, 11:20 AM EDT	0	0	0
May 5, 11:40 AM EDT	0	0	0
May 5, 12:00 PM EDT	0	0	0
May 5, 12:20 PM EDT	0	0	0
May 5, 12:40 PM EDT	0	0	0
May 5, 1:00 PM EDT	0	0	0
May 5, 1:20 PM EDT	0	0	0
May 5, 1:40 PM EDT	0	0	0
May 5, 2:00 PM EDT	0	0	0
May 5, 2:20 PM EDT	0	0	0
May 5, 2:40 PM EDT	0	0	0
May 5, 3:00 PM EDT	0	0	0
May 5, 3:20 PM EDT	0	0	0
May 5, 3:40 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, Port Moody, North Vancouver, Anmore, New Westminster, Richmond, Coquitlam, Burnaby, Pitt Meadows, Port Coquitlam, and Coquitlam.

City	Problem Type	Report Time
Vancouver	Internet	2 hours ago
Vancouver	Wi-fi	3 hours ago
Vancouver	Internet	5 hours ago
Vancouver	Wi-fi	11 hours ago
Surrey	Internet	22 hours ago
Surrey	Wi-fi	22 hours ago

Nearby cities with recent reports

Vancouver

17 recent signals

2 hours ago

Surrey

7 recent signals

22 hours ago

North Vancouver

2 recent signals

1 day ago

Port Moody

1 recent signals

1 day ago

Anmore

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

Steve Tripp (@StevenCTripp) reported 27 seconds ago from Surrey, British Columbia
@Shawhelp ...still finding it a annoying that we can’t even get a rough ETA window for service restoration in Surrey. Hydro’s outages always shows an updated ETA and it changes as the repairs proceed. Frustrating.
David Schreck (@StrategicThghts) reported 3 minutes ago from North Vancouver, British Columbia
@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
Yvonne Bray (@PSPilates) reported 3 minutes ago from West End, British Columbia
@Shawhelp I tried BlueCurve. Since an outage, I have pixelation, sound drops multiple times in last 3 days. It is TV shows and recorded shows. I have done all the resetting both modem and BlueCurve box to no avail and I moved the modem to a higher level. So what is the solution?
Prairie Paul (@PaulDoroshenko) reported 6 minutes ago from Vancouver, British Columbia
@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.
Monique Cloutier (@cloutier68) reported 7 minutes ago from Vancouver, British Columbia
@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
Mariano D (@marianodss) reported 12 minutes ago from Burnaby, British Columbia
@Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(
Chris Simpson (@chris_e_simpson) reported 18 minutes ago from North Vancouver, British Columbia
Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.
Curtis (@Jones_NS99) reported 20 minutes ago from North Vancouver, British Columbia
Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?
Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 23 minutes ago from New Westminster, British Columbia
@Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.
Doug Corbett (@corbettdoug) reported 27 minutes ago from Port Coquitlam, British Columbia
@Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug
amu (@Amu3188) reported 29 minutes ago from Surrey, British Columbia
@Shawhelp We want to cancel our internet service. Can we do it online?
Michelle Carter (she,her,hers) (@Britbirdvancity) reported 33 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable
Peter Meiszner (@PeterMeiszner) reported 37 minutes ago from Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
Stephen Fung (@stephenfung) reported 49 minutes ago from Coquitlam, British Columbia
Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.
Curtis (@Jones_NS99) reported 52 minutes ago from North Vancouver, British Columbia
@Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.
Michael Cuddihy (@Wbaz54) reported 54 minutes ago from Vancouver, British Columbia
@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw
Crystall (@loop1277) reported 56 minutes ago from Vancouver, British Columbia
@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business
Travel by Rempel (@TRempel604) reported 57 minutes ago from Vancouver, British Columbia
Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.
Gaurav Sharma (@GauravS19496069) reported 57 minutes ago from Surrey, British Columbia
@Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating
BdblE (@MsYouDoYou) reported 58 minutes ago from Burnaby, British Columbia
@RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Marty Chan (@Marty_Chan) reported 2 minutes ago
@Shawhelp Is there an outage in Edmonton? I am in Forest Heights and my internet is out. I rebooted the router twice. No luck.
Bella Bee  (@SmileyYYC) reported 3 minutes ago
@Shawhelp you’re kidding??????? Connection issues NOW????? $300 a month and you’re ***!!!!!
Ender (@Endfx11) reported 6 minutes ago
@Shawhelp is there an outage in East Saskatoon right now?
Jason Silver (@Da_Big_Dogg) reported 8 minutes ago
@Shawhelp question, when watching the 4k stream of an Oil game it goes all pixelated and looks terrible, this happens many many MANY times in just a few min.. how do we solve this??
Vanessa (@Noosiekins) reported 9 minutes ago
Hey @Shawhelp ... Is shawmail down right now? My email app is asking me to re-login only for it to tell me the credentials are incorrect. Then tried web mail and I also can't seem to login. Only started a few hours ago?
We Talk Wrestling (@WeTalkWrestling) reported 12 minutes ago
@Shawhelp hey shaw is your internet down in calgary SE? Got no internet for the last 45mins
Jasmine Kaur G (@jgarcha) reported 13 minutes ago
The service from @Shawhelp has gone downhill since @Rogers took over. Tired of the increasing costs, and poor service. Constantly dealing with “connection issues” on my TV. Long wait times for assistance from @RogersHelps and no help. UGH. What are the alternatives out there?!
Nova (@AeliusYar) reported 14 minutes ago
@Shawhelp is there an internet outage in douglasedale Calgary right now?
Bella Bee  (@SmileyYYC) reported 15 minutes ago
@Shawhelp I was asked during a technical support call to stay on the line for a quick survey. Tanya decided not to provide that
Don T Beakunt (@truebusterflash) reported 23 minutes ago
@Shawhelp As an fyi, Xfinity stream is not working