Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (64%)
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TV (13%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Coquitlam, Coquitlam, Vancouver, Langley, Surrey, North Vancouver, Port Coquitlam, Richmond, Burnaby, New Westminster, Pitt Meadows and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Coquitlam |
TV | |
| Coquitlam |
Internet | |
| Vancouver |
Internet | |
| Langley |
Internet | |
| Surrey |
Internet | |
| North Vancouver |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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David Schreck
(@StrategicThghts) reported
from
North Vancouver, British Columbia
@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
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Stephanie 🍁
(@MyrtleCypress55) reported
from
Langley, British Columbia
@Shawhelp Langley City just went down too! Any eta on when this will be back online?
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colored pencil
(@singh_sp) reported
from
Burnaby, British Columbia
@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?
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Uli Laue
(@ulilaue) reported
from
Richmond, British Columbia
@WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.
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Farzad's Barber Shop
(@BarbersRBetter) reported
from
Vancouver, British Columbia
@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.
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Haig Sakouyan
(@haigtweets) reported
from
North Vancouver, British Columbia
@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.
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Leandro Santos
(@ls69360) reported
from
Burnaby, British Columbia
@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
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Cheryl B. 🇨🇦
(@CherylPrior1) reported
from
Langley, British Columbia
@Shawhelp Why is cable down in Langley?
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Yvonne Bray
(@PSPilates) reported
from
West End, British Columbia
Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp
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Muji
(@AHMED__1095) reported
from
Surrey, British Columbia
@Shawhelp is there some sort of internet issue going on currently? Can’t seem to connect, have rebooted multiple times
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Jessica Ruth (she/her)
(@allen_jessica) reported
from
Vancouver, British Columbia
@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
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Travel by Rempel
(@TRempel604) reported
from
Vancouver, British Columbia
You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network
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Ursula Maxwell Travels
(@YouTravel) reported
from
Surrey, British Columbia
Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴
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Don Hoglund
(@randomdh) reported
from
Surrey, British Columbia
Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help
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Crystall
(@loop1277) reported
from
Vancouver, British Columbia
@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business
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Tyler, The Creator
(@ItsTylerG_) reported
from
Surrey, British Columbia
@Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)
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Phil IS Ridin' Bikes Again
(@PhilRidinBikes) reported
from
Port Coquitlam, British Columbia
@Shawhelp The problem is not with WiFi. It is a lack of mobile signal. It's really weak, and never connects at 4G speeds as your coverage map indicates.
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Andrew Cook
(@andrewcook) reported
from
Burnaby, British Columbia
@Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!
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Michael Cuddihy
(@Wbaz54) reported
from
Vancouver, British Columbia
@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw
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Tyler, The Creator
(@ItsTylerG_) reported
from
Surrey, British Columbia
@Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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db
(@racing_flamingo) reported
@Shawhelp any current service interruptions in west Maple Ridge?
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Lisa Ford
(@LisaFordradio) reported
.@Shawhelp any idea why our wifi constantly disconnects from our devices? It’s resulted in $50 in overage charges. It’s pretty annoying for a service we pay so much for.
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Big Poppa G Rock
(@Bigpoppa_G_Rock) reported
@Shawhelp can't even log into shaw support website. Get error message. No internet here in #RichmondBC since 9:50pm was slow aswell. On fiber.
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Iqbal Athwal
(@athwal_iqbal) reported
@Shawhelp is Shaw internet down in south Burnaby? Rebooted all modem and routers, devices connecting to wifi but no internet coming through
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Shelley Boettcher
(@shelley_wine) reported
Hey #yyc is @ShawInfo down in NW Calgary? Keeps cutting in and out. Brand-new Shaw modem. And yes, we rebooted it.
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Kelly Brocklesby
(@kellybrocklesby) reported
@Shawhelp sent a dm regarding my parents outage in walnut grove.
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jay
(@Canadian_Jay) reported
@jawnjang @Shawhelp is extremely exhausting to deal with. I honestly believe they have some of the worst customer service out there.
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Tanja Hunter
(@HunterTanja) reported
@Shawhelp hey all, is there an outage in Lloydminster? My internet won’t connect. Tried rebooting / disconnecting cables three times. No luck. Can’t get any work done...
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Vivian Low
(@wisteriavoyage) reported
@Shawhelp my internet is down for 24 hours and I receive no signal on my modem. There’s no help received from the rep except telling me there’s power outage. All power outage has been restored and I can see my neighbor’s shaw modem is up but not mine. Please HELP!!!!!
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Dan LaRocque
(@upyourmedia) reported
@Shawhelp That never helps, that's why they call me. 1000 MB of space is simply not enough. Gmail offers 10 GB, Telus offers 15 GB. Hard drive space is cheap.