Shaw

Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in New Westminster, Metro Vancouver Regional District, British Columbia 02/06/2026 21:40

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (60%)

    Internet (60%)

  2. TV (17%)

    TV (17%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, Burnaby, New Westminster, North Vancouver, Richmond, Langley, Coquitlam, Coquitlam, Port Coquitlam and Delta.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Wi-fi
CanadaSurrey Internet
CanadaSurrey Wi-fi
CanadaVancouver Internet
CanadaBurnaby Internet
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • brynmw Bryn Morgan Williams (@brynmw) reported from Vancouver, British Columbia

    Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.

  • rdhaliwal84 Raj Dhaliwal (@rdhaliwal84) reported from Surrey, British Columbia

    @ShawInfo going on a day and half without services. Apparently it’s been escalated but staff can’t give me any answers....very frustrating that they can’t provide me with any answers. Not even a single call from anyone at Shaw. #angrycustomer #complaint #vancouver

  • geekdad604 Tri (@geekdad604) reported from North Vancouver, British Columbia

    @Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!

  • parkerspucks Parker (@parkerspucks) reported from Surrey, British Columbia

    @71Greenday @Shawhelp Having the same issue as of 10 minutes ago

  • cloutier68 Monique Cloutier (@cloutier68) reported from Vancouver, British Columbia

    @stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.

  • CoachDhillon Jessy (@CoachDhillon) reported from Vancouver, British Columbia

    Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

  • stephenfung Stephen Fung (@stephenfung) reported from Coquitlam, British Columbia

    Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.

  • nicdex Nicolas Dextraze (@nicdex) reported from Vancouver, British Columbia

    @adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.

  • ACmusic_10 Andrew Christopher (@ACmusic_10) reported from Surrey, British Columbia

    @DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

  • tazimdamji Tazim Damji (@tazimdamji) reported from North Vancouver, British Columbia

    @Shawhelp hi my modem seems to be down 😣

  • G_ABALI_S ABALI (@G_ABALI_S) reported from Vancouver, British Columbia

    I will not delete this message until my problem resolves. @Shawhelp

  • stephenfung Stephen Fung (@stephenfung) reported from Coquitlam, British Columbia

    @angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓

  • steveleenow Steven Lee (@steveleenow) reported from Surrey, British Columbia

    @Shawhelp internet and cable are down in Surrey, British Columbia.

  • RussianTim61 Russian Tim (@RussianTim61) reported from Vancouver, British Columbia

    @jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

  • TheHeistMonkey Heist (@TheHeistMonkey) reported from Surrey, British Columbia

    @Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.

  • TRempel604 Travel by Rempel (@TRempel604) reported from Vancouver, British Columbia

    @Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany

  • Alfieak Alfred Kolowrat (@Alfieak) reported from Vancouver, British Columbia

    . @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.

  • G_ABALI_S ABALI (@G_ABALI_S) reported from Vancouver, British Columbia

    I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

  • TomGautreau Thomas Gautreau (@TomGautreau) reported from Vancouver, British Columbia

    Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

  • G_ABALI_S ABALI (@G_ABALI_S) reported from Vancouver, British Columbia

    @Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • downtownBotch Patrick (@downtownBotch) reported

    @moneypennymb @Shawhelp Two remotes dojng the same thing: means the box is the problem. I’d get Shaw to send a tech so you don’t have to go wait any more

  • nailsog MyNavyVetFatherWasAHero (@nailsog) reported

    @Shawhelp Need help. No wireless or@internet connection in west Hillhurst

  • EdmontonRaider Raider Jesse (@EdmontonRaider) reported

    @JamesBuhlmann @arrrdeecee @Shawhelp Yeah apparently my block was down

  • MamaPeaB MamaPeaB 👩‍⚕️⚕️😷 (@MamaPeaB) reported

    Odd. For the last hour, every channel on my television has volume except for the @CNN / @cnnbrk channel. Issue with @Shawhelp or CNN?

  • cindershad0w cindershadow (@cindershad0w) reported

    My Internet was suspended causing me interruptions. @ShawInfo I am very upset with this, I was on with tech support for 3 hours last night trying to get this issue solved, phone now and get told oh u hit the wrong switch. this has become the worse service ive ever had with shaw

  • SideBRabbit Khush (@SideBRabbit) reported

    @Shawhelp internet been disconnecting every ******* night for few mins randomly @SaskTel can u help ?

  • mzurawell Mike Zurawell (@mzurawell) reported

    @ShawInfo just spent 45 min on the phone with one of your agents to upgrade my plan package and he tells me to call back cause he is having system problems and then hangs up. Brutal customer service!

  • SandwichPope sandwich pope 🥪😷 (@SandwichPope) reported

    Shaw is down in #yeg north east again. Don't believe @shawhelp's websitem

  • Viking60 Blaine Eh? 🇨🇦 (@Viking60) reported

    @Shawhelp Tried online support to move service. Didn’t happen on the day promised. Technician to come 2 days after. He canceled due to Covid in his world. Said he’d get someone else. Now it’s Monday afternoon before someone else comes. Not happy.

  • daxdaxterdaxton Dax® (@daxdaxterdaxton) reported

    @Shawhelp Streaming service or tv subscription?!