Shaw

Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in New Westminster, Metro Vancouver Regional District, British Columbia 11/27/2025 00:00

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Coquitlam, Burnaby, Surrey, New Westminster, Langley, North Vancouver, Coquitlam, Delta, Port Coquitlam, Richmond and Port Moody.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Wi-fi
CanadaCoquitlam TV
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • rgrey1 Rob Grey (@rgrey1) reported from Burnaby, British Columbia

    @Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw

  • PhilRidinBikes Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported from New Westminster, British Columbia

    @Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.

  • Britbirdvancity Michelle Carter (she,her,hers) (@Britbirdvancity) reported from Vancouver, British Columbia

    @Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable

  • marianodss Mariano D (@marianodss) reported from Burnaby, British Columbia

    @Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(

  • IMBrimer Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing

  • 5150GmacSays Greg McDonald🇨🇦 (@5150GmacSays) reported from Langley, British Columbia

    @ShawInfo **** you Shaw, what ******** could you possibly be doing that requires an 8 hour service interruption on a Thursday before the clock strikes midnight?! This is bullshit!!!🖕

  • Amu3188 amu (@Amu3188) reported from Surrey, British Columbia

    @Shawhelp We want to cancel our internet service. Can we do it online?

  • IMBrimer Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily

  • triple_aardvark Travis Hill (@triple_aardvark) reported from Surrey, British Columbia

    @ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.

  • jossanahaas Jossana Haas (@jossanahaas) reported from Vancouver, British Columbia

    Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

  • TRempel604 Travel by Rempel (@TRempel604) reported from Vancouver, British Columbia

    Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.

  • youngcjpl Patricia Young (@youngcjpl) reported from North Vancouver, British Columbia

    @ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice

  • mykeymause Moke (@mykeymause) reported from North Vancouver, British Columbia

    Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

  • falskow Chris Falskow (@falskow) reported from Delta, British Columbia

    The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail

  • TheHeistMonkey Heist (@TheHeistMonkey) reported from Surrey, British Columbia

    @Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.

  • ShirleySilberg shirley silberg (@ShirleySilberg) reported from Vancouver, British Columbia

    @Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

  • corbettdoug Doug Corbett (@corbettdoug) reported from Port Coquitlam, British Columbia

    @Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug

  • triple_aardvark Travis Hill (@triple_aardvark) reported from Surrey, British Columbia

    @Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.

  • VNSSAWBSTR Vanessa (@VNSSAWBSTR) reported from Vancouver, British Columbia

    @Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

  • IMBrimer Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Sunfl2020 Re_ (@Sunfl2020) reported

    @Shawhelp Hi. I tried to get the fibre+300 internet for my home (monthly) yesterday,but when inserted my credit card to finish the purchase, there was an technical issue. Tried to call but nobody was working at that time. Do I need to call Shaw to get the Fibre+300 home internet?

  • neil1505 NJ (@neil1505) reported

    @Shawhelp is there an outage in burnaby area...don't seem to have internet since afternoon

  • Jaytriks Thing 1 🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿🇭🇺 (@Jaytriks) reported

    Just spent 1 hour on the phone with #Shaw (cable) and I’m no further ahead. We keep paying more and more for less and less services. So damn frustrating! @Shawhelp @TELUS

  • SouthVanCanuck Jason🦅🇨🇦 (@SouthVanCanuck) reported

    @Shawhelp channel 182 is still pixelating even after a new box was sent out. Gonna be rough when AEW is on. I’ve already done the unplug thing and still does it. This is a recurring issue.

  • kafarwell Kim Farwell (@kafarwell) reported

    @Shawhelp Good morning! I am going to try this again when I am not running around. Tried to order internet signal booster pods when I was running around and somehow lost the chat before we completed the transaction. I'm back for a do-over.

  • RallyMD Chris Topher (@RallyMD) reported

    I'm guessing because I got the vaccine @ShawInfo decided I didn't need the internet anymore because I am now 5g The problem is, I don't know how to log into my vaccine network and still need my home internet to work.

  • Tanis321 Tanis Woods🇨🇦 (@Tanis321) reported

    @Shawhelp Our internet has been down for hours, any idea when it will be back?

  • Chassel_ca Grayson Scantlebury (@Chassel_ca) reported

    I'm currently getting less than 1mbps @Shawhelp it's been on and off for months. Customer support has been useless. Why am I still paying for this?

  • rameloche bookish runner (@rameloche) reported

    1/ Worst experience 2night with @Shawhelp. Called to cancel internet effective end of month. 1st rep put me "on hold" for 25 minutes & didn't come back. 2nd rep canceled internet immediately instead of 30th. 3rd rep said it was reinstated but it wasn't. 4th rep said can't be

  • WorkerView Mike Semeniuk (@WorkerView) reported from Strathcona County, Alberta

    @Jaytriks @Shawhelp @TELUS I had INET and TV problems for the last year with #Shaw . This last month first month in 13 everything worked. But little effort on their part to keep me as a customer or apologize or ?