Shaw outages and service status in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, New Westminster, Richmond, Anmore, Coquitlam, Burnaby, North Vancouver, Pitt Meadows, Port Coquitlam, Coquitlam, and Port Moody.

City	Problem Type	Report Time
Vancouver	Internet	5 hours ago
Vancouver	Wi-fi	1 day ago
Surrey	Internet	1 day ago
Surrey	Wi-fi	2 days ago
Vancouver	Internet	2 days ago
New Westminster	TV	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Chris Falskow (@falskow) reported 31 seconds ago from Delta, British Columbia

  The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail

• 
  Rob Grey (@rgrey1) reported 1 minute ago from Burnaby, British Columbia

  @Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw

• 
  Farzad's Barber Shop (@BarbersRBetter) reported 18 minutes ago from Vancouver, British Columbia

  @Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

• 
  BdblE (@MsYouDoYou) reported 19 minutes ago from Burnaby, British Columbia

  @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

• 
  Rosario (@DekeyPetey40) reported 19 minutes ago from Port Coquitlam, British Columbia

  Hey @Shawhelp is internet down in poco?

• 
  Doug Corbett (@corbettdoug) reported 23 minutes ago from Port Coquitlam, British Columbia

  @Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug

• 
  Tazim Damji (@tazimdamji) reported 25 minutes ago from North Vancouver, British Columbia

  @Shawhelp hi my modem seems to be down 😣

• 
  Robyn ⸸ Graves (@satanic__panic) reported 27 minutes ago from Surrey, British Columbia

  @Shawhelp Surrey wifi seems to be completely down just heads up

• 
  Haig Sakouyan (@haigtweets) reported 36 minutes ago from North Vancouver, British Columbia

  @Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

• 
  amu (@Amu3188) reported 38 minutes ago from Surrey, British Columbia

  @Shawhelp We want to cancel our internet service. Can we do it online?

• 
  Roland van Kaauwen (@DaddyR69) reported 38 minutes ago from Surrey, British Columbia

  @ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2

• 
  Marc Nolet (@fedex182) reported 39 minutes ago from Coquitlam, British Columbia

  @Shawhelp is internet service down in coquitlam? my internet has been out since 11am

• 
  Travis Hill (@triple_aardvark) reported 42 minutes ago from Surrey, British Columbia

  @Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.

• 
  Leandro Santos (@ls69360) reported 43 minutes ago from Burnaby, British Columbia

  @ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

• 
  Norm (@phoenix45photo) reported 44 minutes ago from North Vancouver, British Columbia

  @Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...

• 
  Tyler, The Creator (@ItsTylerG_) reported 49 minutes ago from Surrey, British Columbia

  @Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)

• 
  Chad Rissanen (@chadrissanen) reported 49 minutes ago from Surrey, British Columbia

  @Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

• 
  Vanessa (@VNSSAWBSTR) reported 53 minutes ago from Vancouver, British Columbia

  @Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

• 
  Jessica Ruth (she/her) (@allen_jessica) reported 56 minutes ago from Vancouver, British Columbia

  @Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

• 
  Andie Stewart (@Andiecamille) reported 58 minutes ago from Vancouver, British Columbia

  @ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Magictastical Rubber Duck (@ShoujoRukiia) reported 6 minutes ago

  @Shawhelp Is Internet down? I haven’t had it for half an hour now and even tried unplugging my box.

• 
  Guzzzi (@__guzzzzi) reported 7 minutes ago

  @ACBgal @Shawhelp Hey! Did you fix it? Same problem here

• 
  Matthew Johnson (@McJohnson922) reported 13 minutes ago

  @Shawhelp I did already, Sunday night when it was at its worst. The tech was... less than helpful. Lecturing me about my passphrase because I thought I forgot it, only offering the bare minimum in advice, stuff I already knew how to do...

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 14 minutes ago

  Well, it’s Sunday afternoon and @Rogers and @Shawhelp never came through with a better plan, so it appears that my services will be discontinued tomorrow after making some calls to Costco’s internet, Teck savvy, Bell & Telus. If anyone has any suggestions on providers, send em.

• 
  🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#DERB NOW) 🧩 (@gfliverpool9966) reported 14 minutes ago

  @Shawhelp I think we have a Shaw Webmail outage. I can’t send or receive email. I can’t even forward an exteral email from Google to my shaw email account. Not getting any emails on my phone.

• 
  Matthew Johnson (@McJohnson922) reported 14 minutes ago

  @Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time. (3/2)

• 
  j a (Puffin) (@P_u_f_f_i_n_) reported 15 minutes ago

  @Shawhelp bonus points that i got a call trying to sell me a new plan with you guys 5 minutes ago, but i can't get you to come out and do the customer support required for my internet to work.

• 
  bc_2025 (@bc_2025_vision) reported 15 minutes ago

  .@Shawhelp is #Shaw help gone ...

• 
  Drimint (@RisenRealm) reported 18 minutes ago

  @Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway

• 
  Lori Bird (@lorianebird) reported 21 minutes ago

  @sigurdson_chris @Shawhelp @Rogers What customer service? There isn’t any-at all!