Shaw outages and service status in New Westminster, British Columbia
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Full Outage Map
- Shaw generated 3 outage signals in the last 24 hours around New Westminster, including 3 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Jun 14, 11:59 PM EDT.
- Internet (75%)
- Wi-fi (10%)
- Total Blackout (7%)
- TV (6%)
- E-mail (1%)
- Phone (1%)
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near New Westminster, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Burnaby, Coquitlam, Richmond, Port Moody, Anmore, and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
TV | 18 hours ago |
|
Vancouver
|
Internet | 19 hours ago |
|
Vancouver
|
Internet | 21 hours ago |
|
Vancouver
|
Internet | 2 days ago |
|
Surrey
|
Internet | 2 days ago |
|
Vancouver
|
Internet | 2 days ago |
Nearby cities with recent reports
8 recent signals
5 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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ABALI (@G_ABALI_S) reported from Vancouver, British ColumbiaI change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
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Andrew Christopher (@ACmusic_10) reported from Surrey, British Columbia@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.
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Yvonne Bray (@PSPilates) reported from West End, British Columbia@Shawhelp Blue curve not working once again
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Robyn ⸸ Graves (@satanic__panic) reported from Surrey, British Columbia@Shawhelp Surrey wifi seems to be completely down just heads up
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Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.
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Paul E. Marquis (@RiskManagerCa) reported from Vancouver, British Columbia@Shawhelp Can I sign up for the technician course while I'm at it? I've spent hours, upon hours troubleshooting your faulty equipment, and you have the Too late, service cancelled
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mrslprime (@mrslprime) reported from Vancouver, British Columbia@Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.
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Tazim Damji (@tazimdamji) reported from North Vancouver, British Columbia@Shawhelp hi my modem seems to be down 😣
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Andrew Cook (@andrewcook) reported from Burnaby, British Columbia@Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaI hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”
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Steve Tripp (@StevenCTripp) reported from Surrey, British Columbia@Shawhelp ...still finding it a annoying that we can’t even get a rough ETA window for service restoration in Surrey. Hydro’s outages always shows an updated ETA and it changes as the repairs proceed. Frustrating.
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Rob Grey (@rgrey1) reported from Burnaby, British Columbia@Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw
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Tracy ترايسي (@tracyglennYVR) reported from Burnaby, British Columbia@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?
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Prairie Paul (@PaulDoroshenko) reported from Vancouver, British ColumbiaEvery time I contact @ShawInfo to have some service or set up, every single time they screw it up. And again today. More competition would be better than less.
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Travis Hill (@triple_aardvark) reported from Surrey, British Columbia@Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.
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Monique Cloutier (@cloutier68) reported from Vancouver, British Columbia@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
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Travel by Rempel (@TRempel604) reported from Vancouver, British ColumbiaSuper annoyed with @Shawhelp So bad with customer service. Just hung up on me.
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Anne (@pambh65) reported from Burnaby, British Columbia@Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!
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Mariano D (@marianodss) reported from Burnaby, British Columbia@Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(
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Marc Nolet (@fedex182) reported from Coquitlam, British Columbia@Shawhelp is internet service down in coquitlam? my internet has been out since 11am
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Dave W (@penskefile79) reported@Shawhelp I need help. My cable keeps cutting out - to the point I can’t watch anything. The shows I recorded also have issues. Some of them have audio issues or are not accessible. I’ve tried to call a couple times - but the hold time is +1 hour and I just give up. Please help.
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CHC 16 (@CHCMike) reported@Shawhelp any issues in the Murrayville Langley BC area. Internet has been out for over an hour and nothing on site about outage
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Dave (@Danrek77) reported@Shawhelp Like, I really had no reason to upgrade from 1 gigabit to 2 and this “delivery experience” and the subsequent support “experience” has me kind of convinced to just keep what I had and unwind the upgrade.
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Trevor Butte (@The_Butte_Man) reported@Shawhelp my home phone will dial out but not in please help
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Don T Beakunt (@truebusterflash) reported@Shawhelp I messaged you days ago without a response. Your app also won’t work so attempting to chat with tech support is not an option and now I’ve been on hold for 40min. Your sales calling to lock me in again is poor timing considering the current issues.
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OC_2030 (@oc_2030_vision) reported@Shawhelp Still down. Trying a refresh of TVs. Prefer not to reboot xb7 as it takes down all of my security cams for 20 minutes
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Guy_Barnabe (@GuyBarnabe) reported@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
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bc_2027 (@bc_2025_vision) reported@Shawhelp We really need wait times & callback from Rogers with Shaw support. We had this for > 10 years before it was stopped. Now TELUS has these services and Rogers with Shaw does not. @Rogers Customer service should not be a hardship on hold … no clue whether we will wait hours😟
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Alex Deggs (@Alex_Deggs) reported@Shawhelp I can no longer access the Xfinity app to view my security cameras ever since this single sign on update. I have tried different devices and it’s the same. It keeps taking me back to the sign in page after entering my credentials. Please help asap
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'Nucknation (@surrey1111) reported@Shawhelp Hello Folks : First “Happy New Year” to you all !! I need to get in my modems properties and thus want to log in. Typical methods are not working. Can you help please ? I have Rogers with Shaw modemalmost 8 months old.