Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
No problems detected
If you are having issues, please submit a report below.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
-
Internet (61%)
-
TV (16%)
-
Wi-fi (10%)
-
Total Blackout (6%)
-
E-mail (5%)
-
Phone (1%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, Langley, New Westminster, Burnaby, Coquitlam, Coquitlam, North Vancouver, Port Coquitlam, Delta, Richmond and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
TV | |
| Surrey |
Internet | |
| Vancouver |
Internet | |
| Surrey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
-
Marcus Anderson
(@InTheBluePaint) reported
from
North Vancouver, British Columbia
@danat8n @Shawhelp I am having the same issue. Cannot listen to or download anything from Apple Music or the App Store.
-
SuzieCanuck🇨🇦
(@SuzieCanuck) reported
from
Vancouver, British Columbia
@glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out
-
Tiffany Kalanj
(@TiffanyKalanj) reported
from
Vancouver, British Columbia
Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW
-
Taylor Nicole Walker
(@iStayTaylored8) reported
from
Surrey, British Columbia
Damn @ShawInfo “25-30 minute wait time” my ass...been on hold for over an hour 😑😑😑
-
Tiffany Kalanj
(@TiffanyKalanj) reported
from
Vancouver, British Columbia
Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady
-
Dominic Therrien
(@dotherrien) reported
from
Coquitlam, British Columbia
I travel around the world for professional reasons and it pains me to say that the Lower Mainland of BC has one of the worst internet networks I’ve used (it’s a little better than Nigeria). Blind spots, slooooow connection, interruptions, expensive. @Shawhelp #competitionneeded
-
RAVI PATEL
(@ravikanji) reported
from
New Westminster, British Columbia
@Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.
-
Marcus Anderson
(@InTheBluePaint) reported
from
North Vancouver, British Columbia
@danat8n @Shawhelp Strange. I’ve rebooted the modem twice now and still having the same problem. Issue is the same on my laptop as well. Even went to my sister’s and tried her wifi (also Shaw) and it didn’t work there either.
-
Katrina Albert
(@katrina_albert) reported
from
Langley, British Columbia
@Shawhelp I’ve lost my tv/internet connection at least 4 times in the past 1.5 months and have been on hold on the phone for HOURS trying to fix the issue. This is not acceptable. Please DM me. I’m not a happy customer.
-
Steven Rowe 🇬🇧🇪🇺🇨🇦🏳️🌈
(@stevendrowe) reported
from
Surrey, British Columbia
@Shawhelp I don’t have time to keep going back and forth with you on outages, poor quality picture etc. We will call you of it happens again.
-
Craig Minielly
(@craigminielly) reported
from
Vancouver, British Columbia
@Shawhelp I stand corrected, I have your Internet 300 service 🙈 Will do.
-
Ursula Maxwell-Lewis
(@YouTravel) reported
from
Surrey, British Columbia
@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺
-
Gatthew Mriffeth
(@mattgriffeth) reported
from
New Westminster, British Columbia
@LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well
-
Ursula Maxwell-Lewis
(@YouTravel) reported
from
Surrey, British Columbia
@Shawhelp your agent Patricia in Brantford is supercilious, rude, overbearing and unhelpful #CustomerExperience
-
Susan Parker
(@docsparker) reported
from
Vancouver, British Columbia
@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!
-
Steven Rowe 🇬🇧🇪🇺🇨🇦🏳️🌈
(@stevendrowe) reported
from
Surrey, British Columbia
Looks like we suffered a @Shawhelp outage on both internet and tv around 11:15 to 11:30. Services are slow but appear to be coming back. #SurreyBC
-
Tom Beith
(@Tbeithnow) reported
from
Vancouver, British Columbia
@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help
-
Rosario
(@DekeyPetey40) reported
from
Port Coquitlam, British Columbia
@IanSeggie @Shawhelp I have 3 apple devices and have Shaw and no problems
-
Rosario
(@DekeyPetey40) reported
from
Port Coquitlam, British Columbia
@IanSeggie @Shawhelp I have the same package and no issues weird
-
Mark Thirtle
(@regattabred) reported
from
North Vancouver, British Columbia
So @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Scotty
(@mrscotty5) reported
@ShawInfo #GlobalNews #CTV #CBC Shaw you have admitted to opening an account under my name by mistake. I’ve spent hours begging you to stop billing me (it’s in collections). You always say you’ll fix, but the bills are still coming!! Your going to ruin my credit! STOPitsFRAUD
-
SunnyD
(@SunshinesDad) reported
@Shawhelp Thanks Jesse. I switched over a year ago and added my one child's first cell service (can't beat $5). Just had to wait for the other two's contracts to expire. I do need help logging into my acct online. Can you help through DM or do I need to call?
-
adrenalized
(@adrenalized5) reported
@Shawhelp Hi, I live at Tuscany, Calgary and am experiencing a partial outage of network now. Some apps are working but all websites are not available. What is happening?
-
JonnyFeverr
(@JonnyFeverr) reported
@Shawhelp our internet has been very intermittent the last few hours... and now it's down,we did a reboot on the modem And still no internet Postal code is R2M0L3 In winnipeg
-
Harold Clitheroe
(@HAC_N800) reported
@Shawhelp That reminds me that way back when at work We had a 5 ton hydraulic pressure to make sure that any hard drives that might contain sensitive infirmary be destroyed instead of recycled or thrown out,that was one of the more fun jobs if you were in the Workstations Support Group
-
SunnyD
(@SunshinesDad) reported
I am finally done with @Bell. Finally switched the last 2 members of my family over to @ShawInfo mobile. It isn't a perfect service but I will live with it for the cost. For these two my monthly bill will drop from $225 to $65. #hallelujah
-
Big Mountain Fudgecake
(@opiatedforty9) reported
@Shawhelp what is with Bluecurve going down at the end of each NFL game
-
Glenn Greenan
(@GlennGreenan) reported
@Shawhelp really poor service to cancel natal appointment 1 hour before scheduled. Now no service for 4 days? Seriously unimpressed
-
William Stanley
(@cpt_silverfox) reported
TIL @shawinfo doesn't support any modems over 300mbps that allow control of the DNS Settings I am really not looking fwd to having to switch providers.
-
Stone Michaels
(@StoneMichaels1) reported
@Shawhelp PM coming. Pls also advise as to why you show no outages on your website for northern Alberta, yet your chat bots tell me my Edmonton location has an outage? What is the value of your update service and outage information if it hasn’t published this outage after 3 hr w/o service?