Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (53%)
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TV (20%)
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Wi-fi (10%)
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E-mail (9%)
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Total Blackout (6%)
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Phone (2%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, Coquitlam, Richmond, Coquitlam, North Vancouver, Langley, New Westminster, Burnaby, Port Moody, Port Coquitlam and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Surrey |
Phone | |
| Surrey |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Coquitlam |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Shaw Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Colin Rose
(@ColinRose) reported
from
Vancouver, British Columbia
@Shawhelp is there a service issue I’m Vancouver? My internet is out...
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AdrianC
(@Vancity_AC) reported
from
Coquitlam, British Columbia
.@Shawhelp I’ve spent over 3hrs, transferred between 5 agents on chat. Called, transferred, forwarded to FREEDOM mobile (WTF?) for activation, re-dialed Shaw 5-6 times. ALL THIS TO ACTIVATE A NEW SIM. Your warehouse sent cars to wrong address.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
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Steve Tripp
(@StevenCTripp) reported
from
Surrey, British Columbia
@Shawhelp ...still finding it a annoying that we can’t even get a rough ETA window for service restoration in Surrey. Hydro’s outages always shows an updated ETA and it changes as the repairs proceed. Frustrating.
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Roland van Kaauwen
(@DaddyR69) reported
from
Surrey, British Columbia
@ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2
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Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?
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Yvonne Bray
(@PSPilates) reported
from
West End, British Columbia
@Shawhelp Is there an outage at UBC?
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Chris Falskow
(@falskow) reported
from
Delta, British Columbia
@Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!
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Ben
(@bguanzon) reported
from
Surrey, British Columbia
@Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!
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Chad Rissanen
(@chadrissanen) reported
from
Surrey, British Columbia
@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus
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Chris Falskow
(@falskow) reported
from
Delta, British Columbia
The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail
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mike blackmon
(@MikeyBlackmon) reported
from
Burnaby, British Columbia
Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
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Roland van Kaauwen
(@DaddyR69) reported
from
Surrey, British Columbia
@ShawInfo At 10:30 am 01/04/21 my daughter let me know the Shaw service was down. Now it 9:40 pm and I had called for the techs to call me back, that call came at 8:30 pm. So for 70 minutes I’ve been the 1st in the queu and am still listening to you nonsense ads. 1/2
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Roland van Kaauwen
(@DaddyR69) reported
from
Surrey, British Columbia
@ShawInfo. 24/7 customer support, my *** !!! I’ve been 1st in the queu for almost 2 hours now. Did your people go home and leave me on hold ?!?!? 😡
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Tracy ترايسي
(@tracyglennYVR) reported
from
Burnaby, British Columbia
@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?
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Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing
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Michelle Carter 🇬🇧🇨🇦
(@Britbirdvancity) reported
from
Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
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macaroni in a pot
(@jooooodooolp) reported
from
Burnaby, British Columbia
Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo
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Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily
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Norm
(@phoenix45photo) reported
from
North Vancouver, British Columbia
@Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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x - Trevor Harris
(@THarris1519) reported
@Shawhelp need some help with error code xre-03090
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Tammy Coppens
(@Tcoppens) reported
@DebRule65 @Shawhelp This is really getting old. Service has been crap since our 3 hour outage yesterday.
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The Magic Schoolbus
(@undont) reported
@Shawhelp @Dbligh23 Hey Grace - get your **** together. Having all channels go down for your entire network twice in 3 hours isn’t a good look. Sorry for the obvious.
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George Oh’nile
(@fixricks) reported
Anyone else having problems with Shaw cable in vancouver today? Like I am trying to watch sports over here @Shawhelp
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W L-Mo
(@WillMorr1) reported
@Shawhelp Same xre-3090 error in Winnipeg. You guys are really bad tonight. This has been going on and off for the last couple of hours. Time to get your act together. Should we just pay you some days and not some other days?
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The Magic Schoolbus
(@undont) reported
@Shawhelp @illustratedword Hi Tom! Just wanted to let you know people pay for this service! So an outage “again” is a pretty ******* big deal.
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Christie Pederson
(@ChristieBanana) reported
@Shawhelp @WestcoastBCLife Still not working in Edmonton Alberta
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David
(@CaptainWreckus) reported
@shawhelp. I think you need to talk to garbage @BellMediaPR as once they stop hijacking the American channel after football, it screws up the TV channels. Regardless, time to move to Telus Optik TV & Internet this year.
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Russty
(@Russty1105) reported
@Shawhelp @oumarscif I get internet but not cable. Weird thing is all my shaw boxes are wireless so how do I not get TV service?
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Roman Brzezowski
(@RomanBrzezowski) reported
@ShawInfo, please invent a time machine so that I may go back in time and watch the endings of the Tampa Bay and Kansas City NFL games that I did not get to see because your POS Blue Curve crapped out at those moments. Will be canceling, never had this issue with @Bell_MTS.