Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (55%)
• TV (18%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, Pitt Meadows, Coquitlam, Port Coquitlam, Burnaby, Richmond, Coquitlam, North Vancouver, Langley, New Westminster, and Port Moody.

City	Problem Type	Report Time
Surrey	Internet	9 hours ago
Vancouver	Internet	9 hours ago
Vancouver	Internet	18 hours ago
Pitt Meadows	Wi-fi	2 days ago
Surrey	Internet	3 days ago
Vancouver	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Stephen Fung (@stephenfung) reported 17 seconds ago from Coquitlam, British Columbia

  @angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓

• 
  Michelle Carter (she,her,hers) (@Britbirdvancity) reported 22 seconds ago from Vancouver, British Columbia

  @Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable

• 
  Stephen Fung (@stephenfung) reported 29 seconds ago from Coquitlam, British Columbia

  Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.

• 
  Jossana Haas (@jossanahaas) reported 1 minute ago from Vancouver, British Columbia

  Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

• 
  shirley silberg (@ShirleySilberg) reported 10 minutes ago from Vancouver, British Columbia

  @Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

• 
  Alan Alilo (@AliloAlan) reported 12 minutes ago from Vancouver, British Columbia

  @Shawhelp hi i wonder i always has problem with my bills

• 
  Chris Simpson (@chris_e_simpson) reported 12 minutes ago from North Vancouver, British Columbia

  Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.

• 
  Parker (@parkerspucks) reported 16 minutes ago from Surrey, British Columbia

  @71Greenday @Shawhelp Having the same issue as of 10 minutes ago

• 
  Russian Tim (@RussianTim61) reported 16 minutes ago from Vancouver, British Columbia

  @jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

• 
  Tazim Damji (@tazimdamji) reported 21 minutes ago from North Vancouver, British Columbia

  @Shawhelp hi my modem seems to be down 😣

• 
  amu (@Amu3188) reported 25 minutes ago from Surrey, British Columbia

  @Shawhelp We want to cancel our internet service. Can we do it online?

• 
  Moke (@mykeymause) reported 26 minutes ago from North Vancouver, British Columbia

  Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

• 
  Thomas Gautreau (@TomGautreau) reported 27 minutes ago from Vancouver, British Columbia

  Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

• 
  Rosario (@DekeyPetey40) reported 32 minutes ago from Port Coquitlam, British Columbia

  Hey @Shawhelp is internet down in poco?

• 
  Heist (@TheHeistMonkey) reported 34 minutes ago from Surrey, British Columbia

  @Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.

• 
  Heist (@TheHeistMonkey) reported 41 minutes ago from Surrey, British Columbia

  @Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.

• 
  Alfred Kolowrat (@Alfieak) reported 46 minutes ago from Vancouver, British Columbia

  . @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.

• 
  Nicolas Dextraze (@nicdex) reported 48 minutes ago from Vancouver, British Columbia

  @adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.

• 
  Jay Holtslander (@j_holtslander) reported 52 minutes ago from Vancouver, British Columbia

  @Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

• 
  Doug Corbett (@corbettdoug) reported 59 minutes ago from Port Coquitlam, British Columbia

  @Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ian Seggie 🅙 (@IanSeggie) reported 7 minutes ago

  @StephL2014 @Shawhelp On the phone with Telus now, we are getting Optik TV installed.... I've been on the phone with Shaw every few weeks since we had this crap installed in October. It's awful.

• 
  Pavan Samra (@P_Samra) reported 7 minutes ago

  @Shawhelp all my services have been down for over 20+ hours now. This **** is ridiculous at this point.

• 
  Dean Borys (@DeanBorys) reported 8 minutes ago

  @Shawhelp hopefully you get this mess sorted out before tomorrow’s 🥇game! Awful. #WorldJuniors

• 
  BrowntoBure (@BrowntoBure) reported 8 minutes ago

  @CanucksIn4 @Shawhelp Their internet sucks I switched to Telus years ago. Still have Shaw tv though because Telus customer service is awful.

• 
  JR (@NucksNiners) reported 8 minutes ago

  Hey @steeletalk since you use to do consumer matters previously, you should know the company you work for has been ripping me off for 12 months & when I caught it they won’t fix the issue, basically getting charged for @netflix twice. @Shawhelp is scamming me

• 
  Zander (@Zanjandro) reported 9 minutes ago

  Dear @ShawInfo is there any reason why your cable has been so horrible today?

• 
  Ray Chow (@raymch888) reported 15 minutes ago

  @STGGamings @Shawhelp Same issue here and on all channels!

• 
  Candace Verners (@momteenytiny) reported 17 minutes ago

  Not sure if others are having problems but #Shaw #shawinternet has been up and down all day. This is bad. May have to give up my loyalty and switch over. No one has been able to work all day #yyj @Shawhelp

• 
  Ian Seggie 🅙 (@IanSeggie) reported 19 minutes ago

  @Shawhelp Your customer service is atrocious. TV still unstable and on and off. It's now officially gone to the Better Business Bureau as a formal complaint.

• 
  yadab (@yadab) reported 25 minutes ago

  @Shawhelp what happened to Surrey, BC internet outage? It’s almost 24 hours of the outage and no update from last 4 hours?