Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (67%)
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Wi-fi (10%)
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TV (9%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, Surrey, New Westminster, Langley, North Vancouver, Coquitlam, Delta, Port Coquitlam, Richmond, Coquitlam and Port Moody.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Wi-fi | |
| Burnaby |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Jeff Thorlacius
(@jthor099) reported
from
Vancouver, British Columbia
@Shawhelp Nope, ever since I upgraded my service that's all been fine.
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Steven Rowe 🇬🇧🇪🇺🇨🇦🏳️🌈
(@stevendrowe) reported
from
Surrey, British Columbia
@Shawhelp I don’t have time to keep going back and forth with you on outages, poor quality picture etc. We will call you of it happens again.
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Ursula Maxwell-Lewis
(@YouTravel) reported
from
Surrey, British Columbia
@Shawhelp your agent Patricia in Brantford is supercilious, rude, overbearing and unhelpful #CustomerExperience
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Steven Rowe 🇬🇧🇪🇺🇨🇦🏳️🌈
(@stevendrowe) reported
from
Surrey, British Columbia
Looks like we suffered a @Shawhelp outage on both internet and tv around 11:15 to 11:30. Services are slow but appear to be coming back. #SurreyBC
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Rina Liddle 💜 💜 💜
(@Liddleworks) reported
from
Vancouver, British Columbia
There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.
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RAVI PATEL
(@ravikanji) reported
from
New Westminster, British Columbia
@Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.
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Tom Beith
(@Tbeithnow) reported
from
Vancouver, British Columbia
@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help
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Jeff Thorlacius
(@jthor099) reported
from
Vancouver, British Columbia
@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.
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SuzieCanuck🇨🇦
(@SuzieCanuck) reported
from
Vancouver, British Columbia
@glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out
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Marcus Anderson
(@InTheBluePaint) reported
from
North Vancouver, British Columbia
@danat8n @Shawhelp I am having the same issue. Cannot listen to or download anything from Apple Music or the App Store.
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Rosario
(@DekeyPetey40) reported
from
Port Coquitlam, British Columbia
@IanSeggie @Shawhelp I have the same package and no issues weird
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Taylor Nicole Walker
(@iStayTaylored8) reported
from
Surrey, British Columbia
Damn @ShawInfo “25-30 minute wait time” my ass...been on hold for over an hour 😑😑😑
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Ursula Maxwell-Lewis
(@YouTravel) reported
from
Surrey, British Columbia
@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺
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Marcus Anderson
(@InTheBluePaint) reported
from
North Vancouver, British Columbia
@danat8n @Shawhelp Strange. I’ve rebooted the modem twice now and still having the same problem. Issue is the same on my laptop as well. Even went to my sister’s and tried her wifi (also Shaw) and it didn’t work there either.
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Dominic Therrien
(@dotherrien) reported
from
Coquitlam, British Columbia
I travel around the world for professional reasons and it pains me to say that the Lower Mainland of BC has one of the worst internet networks I’ve used (it’s a little better than Nigeria). Blind spots, slooooow connection, interruptions, expensive. @Shawhelp #competitionneeded
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Rosario
(@DekeyPetey40) reported
from
Port Coquitlam, British Columbia
@IanSeggie @Shawhelp I have 3 apple devices and have Shaw and no problems
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Craig Minielly
(@craigminielly) reported
from
Vancouver, British Columbia
@Shawhelp I stand corrected, I have your Internet 300 service 🙈 Will do.
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Susan Parker
(@docsparker) reported
from
Vancouver, British Columbia
@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!
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Gatthew Mriffeth
(@mattgriffeth) reported
from
New Westminster, British Columbia
@LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well
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Katrina Albert
(@katrina_albert) reported
from
Langley, British Columbia
@Shawhelp I’ve lost my tv/internet connection at least 4 times in the past 1.5 months and have been on hold on the phone for HOURS trying to fix the issue. This is not acceptable. Please DM me. I’m not a happy customer.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Max
(@Maxim604) reported
@ikraamgee @Shawhelp Almost an hour on the phone to get credit for 1 day of service interuptions. But justice was served
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Jane's at home
(@CuriousJEH) reported
@Shawhelp seriously? On a night when, I don’t know, we MIGHT be wanting to find@out what’s going on south of us my cable AND internet have dropped off and no one at Shaw answers chat or Twitter help. Guess you are all busy watching.
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Zero439
(@Patches439) reported
@Shawhelp help please.
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Kapeeesh
(@Kapeeesh) reported
@TELUSsupport update: day 4 no optik tv or help given, still paying god knows why. Internet issues atleast 6-8 months now. @Shawhelp do you guys do the same? After 10+ years time to ******* leave optik BULLSHIT
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Yaree
(@Yaree397) reported
@Shawhelp hey is there any kind of outage in burnaby??
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Old St. Nik 🖕🎅🖕
(@nikrrabbit) reported
...also my wifi signal's been getting throttled all day. 🙄 @Shawhelp
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Jane's at home
(@CuriousJEH) reported
@Shawhelp what hours do you folks work? First my cable and internet disappear, now I find my land line is also out of service. How do I get help?
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West Strong
(@krf248nm) reported
@ShawInfo As a long-term customer, I got over-charged after cancellation plus a threatening letter to pass it to a collection agency. Your custom service is as bad as Telus 20 years ago. People, if Shaw was good before, try not to deal with them now.
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Amy Alexandra
(@ThyQueenAmy) reported
@Shawhelp I called you guys today, waited on the phone for an hour before representative spoke with me and she was willing to help me and told me she'd put me on a brief hold and ended up hanging up on me...now I'm on hold again. I'm literally trying to change from Telus to you guys
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Jcquantum
(@jcquantum) reported
@Shawhelp To protect myself and others if in case, if at all. But all I was met with is rude COVID rejection without even seeing what I was there for. So, am I just to take this rudeness and feel customer appreciation? I'm sure all employees of Shaw is good with that right? Ok for you?