Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (63%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (1%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Surrey, Coquitlam, Vancouver, New Westminster, North Vancouver, Langley, Port Coquitlam, Delta, Richmond, Burnaby, Coquitlam and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Surrey |
Internet | |
| Coquitlam |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Surrey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Danielle Aichler
(@danielaichler) reported
from
Shaughnessy, British Columbia
@Shawhelp is there a tv outage in Vancouver at the moment?
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west coast homo
(@jowdoof) reported
from
Burnaby, British Columbia
@Shawhelp hi i need to know it theres outage in my area?
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Paul E. Marquis
(@RiskManagerCa) reported
from
Vancouver, British Columbia
@Shawhelp Can I sign up for the technician course while I'm at it? I've spent hours, upon hours troubleshooting your faulty equipment, and you have the Too late, service cancelled
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Gaurav Sharma
(@GauravS19496069) reported
from
Surrey, British Columbia
@Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating
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Prairie Paul
(@PaulDoroshenko) reported
from
Vancouver, British Columbia
@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.
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Yvonne Bray
(@PSPilates) reported
from
West End, British Columbia
@Shawhelp Blue curve not working once again
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Sean Vanderfluit
(@Vanderfluit) reported
from
Richmond, British Columbia
@Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕
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Curtis
(@Jones_NS99) reported
from
North Vancouver, British Columbia
@Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.
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Ashley Burr
(@AshleyBurr_) reported
from
New Westminster, British Columbia
@Shawhelp is there an outage in New Westminster BC? Internet appears to be down.
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Curtis
(@Jones_NS99) reported
from
North Vancouver, British Columbia
Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?
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Julia Davis
(@JuliaHZD) reported
from
West End, British Columbia
@Shawhelp Is there an outage in Vancouver right now?
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Marlow 🇨🇦🇺🇦
(@Marlow22) reported
from
Vancouver, British Columbia
@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.
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Jas bindra
(@officialMrJasB) reported
from
Surrey, British Columbia
@Shawhelp Internet down at my store in Surrey Bc, helpline i can call?
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Anne
(@pambh65) reported
from
Burnaby, British Columbia
@Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.
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Robyn ⸸ Graves
(@satanic__panic) reported
from
Surrey, British Columbia
@Shawhelp Surrey wifi seems to be completely down just heads up
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”
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Allan 2022
(@Festive_Fong) reported
from
Richmond, British Columbia
@Shawhelp Help me !
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Sean Vanderfluit
(@Vanderfluit) reported
from
Richmond, British Columbia
@Shawhelp Convenient you shut down just as your service goes out.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Deanna Wahl
(@DeannaWahl18) reported
@Shawhelp what ******** shaw how long will our tv be out inAgassiz i tried to call bullshit I waited I hr on the phone no answer not service
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Going Forward
(@goinkforward) reported
@kevinlovestech @Shawhelp Got or Hitron yesterday. Shaw technician had a long, difficult time getting it working. Dropped signal several times after that. If it acts up again I want another brand, not replacement. Many complaints on Internet. @Shawhelp
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Deanna Wahl
(@DeannaWahl18) reported
@ShawInfo COME ON SHAW ITHINK WE NEED A REFUND FOR YOUR LIES LACK OF SERVICE AND WHY DO I NOT HAVE SERVICE TV MAY 16/2021
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Neil Hamilton 🇨🇦
(@HammieMB) reported
@Bell_MTS @daveshorr @Shawhelp This is the 3rd week of an ongoing saga. Am I being unreasonable? I guess that is my question. I am paying to wi-fi and internet service. Is it unreasonable to expect it to work?
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Derek Coke-Kerr 🇨🇦🏉
(@Rugbyplayer) reported
@Shawhelp Is the internet down anywhere in #yeg
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Doug
(@doug_springer) reported
Unbelievable. My cable went out, so I called @ShawInfo only to discover they no longer have 24/7 support. I couldn’t reach anyone until 7 AM. This will likely be the last straw to make me pull the plug on Shaw. With half the country working from home, what a stupid move.
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🇮🇹🇨🇦Graziano's Catering
(@GrazCatering) reported
Hi @Shawhelp what happened to service in St.Albert?
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Beckamax
(@beckamax) reported
@Shawhelp really hard to do online schooling when the internet keeps going down. The whole town of Redcliff in Alberta has been complaining over the last 2 weeks over the shoddy shaw internet. What is going on please?
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Tara MacDougall
(@MacTara1) reported
@ShawInfo I’ve had Shaw pixilation/freezing since March. The issue continues despite many calls and 2 tech visits. Every time I call tech support they have no notes about my previous calls and we start over. TV service is still unwatchable. How can I get what I’m paying for?😐
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Adelheid~TeamAZ
(@Adelheid_SCA) reported
@Shawhelp what's up in north side #YEG? Lost service. Anyone else?