Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (63%)
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TV (11%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (6%)
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Phone (1%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, Port Coquitlam, Burnaby, North Vancouver, Coquitlam, Richmond, Port Moody, Coquitlam, Delta, New Westminster and Langley.
City | Problem Type | Report Time |
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Wi-fi | ||
Internet | ||
Internet | ||
Internet | ||
Wi-fi | ||
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Alfred Kolowrat (@Alfieak) reported from Vancouver, British Columbia
. @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.
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Heist (@TheHeistMonkey) reported from Surrey, British Columbia
@Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.
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Rosario (@DekeyPetey40) reported from Port Coquitlam, British Columbia
Hey @Shawhelp is internet down in poco?
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Jay Holtslander (@j_holtslander) reported from Vancouver, British Columbia
@Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.
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Tazim Damji (@tazimdamji) reported from North Vancouver, British Columbia
@Shawhelp hi my modem seems to be down 😣
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Thomas Gautreau (@TomGautreau) reported from Vancouver, British Columbia
Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
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amu (@Amu3188) reported from Surrey, British Columbia
@Shawhelp We want to cancel our internet service. Can we do it online?
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shirley silberg (@ShirleySilberg) reported from Vancouver, British Columbia
@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.
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Heist (@TheHeistMonkey) reported from Surrey, British Columbia
@Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.
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Jossana Haas (@jossanahaas) reported from Vancouver, British Columbia
Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡
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Doug Corbett (@corbettdoug) reported from Port Coquitlam, British Columbia
@Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug
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Nicolas Dextraze (@nicdex) reported from Vancouver, British Columbia
@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.
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Alan Alilo (@AliloAlan) reported from Vancouver, British Columbia
@Shawhelp hi i wonder i always has problem with my bills
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Stephen Fung (@stephenfung) reported from Coquitlam, British Columbia
Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.
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Monique Cloutier (@cloutier68) reported from Vancouver, British Columbia
@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
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Stephen Fung (@stephenfung) reported from Coquitlam, British Columbia
@angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓
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Parker (@parkerspucks) reported from Surrey, British Columbia
@71Greenday @Shawhelp Having the same issue as of 10 minutes ago
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Moke (@mykeymause) reported from North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
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Russian Tim (@RussianTim61) reported from Vancouver, British Columbia
@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.
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Chris Simpson (@chris_e_simpson) reported from North Vancouver, British Columbia
Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Jake Sherlock (@jake_sherlock) reported from Calgary, Alberta
@Shawhelp my phone isn’t working. Is there not a mobile help line for after hours?
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Opentag (@closetag) reported
@Shawhelp Internet down in Langley, BC. Is there an issue?
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Mudit Saxena (@muditsaxena02) reported
@ShawInfo @Shawhelp shittiest service. Cannot even accept your mistake.
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Erin Gel (@ErinGel3) reported
@Shawhelp Internet is down in Ile Des Chenes, Mb. Any ETA for it to come back?
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Raman (@Raman17327539) reported
@Shawhelp Any updates on Winnipeg internet discrepancy? Internet seems to be on and off and it is affecting my work. Please help.
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jer (@TerribleTongue) reported
Just horrible customer service @ShawInfo Time for a change
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JBilsland (@jdbsparky) reported
@Shawhelp Thanks. I’m on Shaw Chat now. Turns out your tech forgot to plug the wire for the telephone back in. Phone is working again after my husband plugged it in. Could you please hire more staff for support?
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Monsieur Jeff (@JeffWpg1) reported
@Shawhelp Hi there my cable connection seems to be slow, cutting out, stopping, sound disappearing. Can I please have someone look into this please? The trouble started right around noon. Thank you
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December (@DecemberLeanne) reported
@Shawhelp Im in kitsilano area and it’s keeps saying my password is incorrect and all my devices got disconnected. Would that be from the outage or it’s own problem?
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Kevin Humphrey (@CryptoKevin) reported
@Shawhelp Is there any issues happening in south burnaby? Im getting disconnected from Amazon Workspaces every few mins and getting 2mbps from wired on a business 300 plan.