Shaw

Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in New Westminster, Metro Vancouver Regional District, British Columbia 03/11/2026 23:40

March 11: Problems at Shaw

Shaw is having issues since 08:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (60%)

    Internet (60%)

  2. TV (16%)

    TV (16%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, Coquitlam, Coquitlam, Langley, North Vancouver, Richmond, Port Moody, Port Coquitlam, Pitt Meadows, Burnaby and New Westminster.

Loading map, please wait...
City Problem Type Report Time
CanadaSurrey Total Blackout
CanadaSurrey Wi-fi
CanadaVancouver Internet
CanadaVancouver E-mail
CanadaVancouver Internet
CanadaCoquitlam E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • TheHeistMonkey Heist (@TheHeistMonkey) reported from Surrey, British Columbia

    @Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.

  • j_holtslander Jay Holtslander (@j_holtslander) reported from Vancouver, British Columbia

    @Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

  • DekeyPetey40 Rosario (@DekeyPetey40) reported from Port Coquitlam, British Columbia

    Hey @Shawhelp is internet down in poco?

  • cloutier68 Monique Cloutier (@cloutier68) reported from Vancouver, British Columbia

    @stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.

  • stephenfung Stephen Fung (@stephenfung) reported from Coquitlam, British Columbia

    Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.

  • TRempel604 Travel by Rempel (@TRempel604) reported from Vancouver, British Columbia

    @Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany

  • CoachDhillon Jessy (@CoachDhillon) reported from Vancouver, British Columbia

    Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

  • geekdad604 Tri (@geekdad604) reported from North Vancouver, British Columbia

    @Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!

  • G_ABALI_S ABALI (@G_ABALI_S) reported from Vancouver, British Columbia

    I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

  • ACmusic_10 Andrew Christopher (@ACmusic_10) reported from Surrey, British Columbia

    @DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

  • TomGautreau Thomas Gautreau (@TomGautreau) reported from Vancouver, British Columbia

    Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

  • AliloAlan Alan Alilo (@AliloAlan) reported from Vancouver, British Columbia

    @Shawhelp hi i wonder i always has problem with my bills

  • Alfieak Alfred Kolowrat (@Alfieak) reported from Vancouver, British Columbia

    . @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.

  • brynmw Bryn Morgan Williams (@brynmw) reported from Vancouver, British Columbia

    Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.

  • chris_e_simpson Chris Simpson (@chris_e_simpson) reported from North Vancouver, British Columbia

    Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.

  • RussianTim61 Russian Tim (@RussianTim61) reported from Vancouver, British Columbia

    @jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

  • nicdex Nicolas Dextraze (@nicdex) reported from Vancouver, British Columbia

    @adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.

  • stephenfung Stephen Fung (@stephenfung) reported from Coquitlam, British Columbia

    @angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓

  • tazimdamji Tazim Damji (@tazimdamji) reported from North Vancouver, British Columbia

    @Shawhelp hi my modem seems to be down 😣

  • parkerspucks Parker (@parkerspucks) reported from Surrey, British Columbia

    @71Greenday @Shawhelp Having the same issue as of 10 minutes ago

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • WildEagle Andrew McKay (@WildEagle) reported

    @Shawhelp Is there an outage downtown Calgary right now?

  • PhaoMusic Phao (@PhaoMusic) reported

    @Shawhelp I have since Thursday. Still no answers. If you’ve got a number with a person who would actually care or help...feel free to DM.

  • n_nrivera Mel Rivera (@n_nrivera) reported

    @Shawhelp I am on hold on the phone for quite some time now. Is there a service disruption at 8802 Franklin Ave Fort Mcmurray? This is a business account. We have unhappy customers.

  • dphshrike4 paulh (@dphshrike4) reported

    @Shawhelp 152st 90ave west edmonton internet keeps dropping out and very slow when it is on

  • Ralffy6 Ralffy (@Ralffy6) reported

    @Shawhelp @YMattspokemon But you still don't help, I have two technician cancel. Is this how you do business now

  • frizzybob internet user (@frizzybob) reported

    @Shawhelp why my internet be so slow ??? 🤔🤔🤔 last two weeks been real slow

  • Ralffy6 Ralffy (@Ralffy6) reported

    @Shawhelp Worst service, Why do you keep booking appointments if the technician is going to cancel and cancel in-between the time allotted

  • brycecampbel Bryce Campbell (@brycecampbel) reported

    @whytestreak @ShawInfo Dont see what the problem is... As a @Rogers customer in BC, I regularly go to ext roaming coverage outside my community. From a carrier, makes sense for them to partner for coverage ourisde of areas - costs & regulations are huge bottlenecks to installing new service

  • Tcoppens Tammy Coppens (@Tcoppens) reported

    @ShawInfo my internet is down in Coventry hills. Help. 🥰

  • finnicknorth Finnick 🔱 (@finnicknorth) reported

    @Shawhelp I am incredibly disappointed with the help I am not receiving. Since switching to Shaw Mobile I have been unable to receive incoming calls for multiple days on 2 occasions. Today I was told I would have to wait 3-5 business days for any type of resolution. This sucks.