Shaw outages and service status in New Westminster, British Columbia

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Shaw generated 1 outage signal in the last 24 hours around New Westminster, including 1 direct report.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received May 25, 6:38 PM EDT.

Internet (68%)
Wi-fi (14%)
TV (12%)
Total Blackout (4%)
Phone (2%)
E-mail (1%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	New Westminster	Baseline
May 25, 2:20 AM EDT	0	0	0
May 25, 2:40 AM EDT	0	0	0
May 25, 3:00 AM EDT	0	0	0
May 25, 3:20 AM EDT	0	0	0
May 25, 3:40 AM EDT	0	0	0
May 25, 4:00 AM EDT	0	0	0
May 25, 4:20 AM EDT	0	0	0
May 25, 4:40 AM EDT	0	0	0
May 25, 5:00 AM EDT	0	0	0
May 25, 5:20 AM EDT	0	0	0
May 25, 5:40 AM EDT	0	0	0
May 25, 6:00 AM EDT	0	0	0
May 25, 6:20 AM EDT	0	0	0
May 25, 6:40 AM EDT	0	0	0
May 25, 7:00 AM EDT	0	0	0
May 25, 7:20 AM EDT	0	0	0
May 25, 7:40 AM EDT	0	0	0
May 25, 8:00 AM EDT	0	0	0
May 25, 8:20 AM EDT	0	0	0
May 25, 8:40 AM EDT	0	0	0
May 25, 9:00 AM EDT	0	0	0
May 25, 9:20 AM EDT	0	0	0
May 25, 9:40 AM EDT	0	0	0
May 25, 10:00 AM EDT	0	0	0
May 25, 10:20 AM EDT	0	0	0
May 25, 10:40 AM EDT	0	0	0
May 25, 11:00 AM EDT	0	0	0
May 25, 11:20 AM EDT	0	0	0
May 25, 11:40 AM EDT	0	0	0
May 25, 12:00 PM EDT	0	0	0
May 25, 12:20 PM EDT	0	0	0
May 25, 12:40 PM EDT	0	0	0
May 25, 1:00 PM EDT	0	0	0
May 25, 1:20 PM EDT	0	0	0
May 25, 1:40 PM EDT	0	0	0
May 25, 2:00 PM EDT	0	0	0
May 25, 2:20 PM EDT	0	0	0
May 25, 2:40 PM EDT	0	0	0
May 25, 3:00 PM EDT	0	0	0
May 25, 3:20 PM EDT	0	0	0
May 25, 3:40 PM EDT	0	0	0
May 25, 4:00 PM EDT	0	0	0
May 25, 4:20 PM EDT	0	0	0
May 25, 4:40 PM EDT	0	0	0
May 25, 5:00 PM EDT	0	0	0
May 25, 5:20 PM EDT	0	0	0
May 25, 5:40 PM EDT	0	0	0
May 25, 6:00 PM EDT	0	0	0
May 25, 6:20 PM EDT	0	0	0
May 25, 6:40 PM EDT	0	0	0
May 25, 7:00 PM EDT	0	0	0
May 25, 7:20 PM EDT	0	0	0
May 25, 7:40 PM EDT	0	0	0
May 25, 8:00 PM EDT	0	0	0
May 25, 8:20 PM EDT	0	0	0
May 25, 8:40 PM EDT	0	0	0
May 25, 9:00 PM EDT	0	0	0
May 25, 9:20 PM EDT	0	0	0
May 25, 9:40 PM EDT	0	0	0
May 25, 10:00 PM EDT	0	0	0
May 25, 10:20 PM EDT	0	0	0
May 25, 10:40 PM EDT	0	0	0
May 25, 11:00 PM EDT	0	0	0
May 25, 11:20 PM EDT	0	0	0
May 25, 11:40 PM EDT	0	0	0
May 26, 12:00 AM EDT	0	0	0
May 26, 12:20 AM EDT	0	0	0
May 26, 12:40 AM EDT	0	0	0
May 26, 1:00 AM EDT	0	0	0
May 26, 1:20 AM EDT	0	0	0
May 26, 1:40 AM EDT	0	0	0
May 26, 2:00 AM EDT	0	0	0
May 26, 2:20 AM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, Burnaby, North Vancouver, Coquitlam, Port Moody, Anmore, New Westminster, Richmond, Pitt Meadows, and Port Coquitlam.

City	Problem Type	Report Time
Vancouver	Internet	8 hours ago
Vancouver	Wi-fi	1 day ago
Vancouver	Internet	1 day ago
Surrey	Internet	1 day ago
Vancouver	Internet	3 days ago
Vancouver	Internet	3 days ago

Nearby cities with recent reports

Vancouver

12 recent signals

8 hours ago

Surrey

2 recent signals

1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

Jas bindra (@officialMrJasB) reported 2 minutes ago from Surrey, British Columbia
@Shawhelp Internet down at my store in Surrey Bc, helpline i can call?
Master P.Le🇨🇦✌️🗽 (@MasterXSY) reported 3 minutes ago from Port Coquitlam, British Columbia
@ShawInfo internet not operating, problem???
macaroni in a pot (@jooooodooolp) reported 4 minutes ago from Burnaby, British Columbia
Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo
ABALI (@G_ABALI_S) reported 5 minutes ago from Vancouver, British Columbia
@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.
shirley silberg (@ShirleySilberg) reported 6 minutes ago from Vancouver, British Columbia
@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.
Peter Meiszner (@PeterMeiszner) reported 13 minutes ago from Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
Chad Rissanen (@chadrissanen) reported 13 minutes ago from Surrey, British Columbia
@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus
Ursula Maxwell Travels (@YouTravel) reported 20 minutes ago from Surrey, British Columbia
Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴
RitchWorld (@RitchWorld) reported 21 minutes ago from New Westminster, British Columbia
@Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.
BdblE (@MsYouDoYou) reported 26 minutes ago from Burnaby, British Columbia
So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.
Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported 30 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
Paul E. Marquis (@RiskManagerCa) reported 32 minutes ago from Vancouver, British Columbia
@Shawhelp Can I sign up for the technician course while I'm at it? I've spent hours, upon hours troubleshooting your faulty equipment, and you have the Too late, service cancelled
shea (@sheaC_3) reported 34 minutes ago from Burnaby, British Columbia
I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
Rina Liddle 💜 💜 💜 (@Liddleworks) reported 35 minutes ago from Vancouver, British Columbia
There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.
Farzad's Barber Shop (@BarbersRBetter) reported 40 minutes ago from Vancouver, British Columbia
@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.
Chris Falskow (@falskow) reported 40 minutes ago from Delta, British Columbia
The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail
Chris Falskow (@falskow) reported 48 minutes ago from Delta, British Columbia
@Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!
Muji (@AHMED__1095) reported 48 minutes ago from Surrey, British Columbia
@Shawhelp is there some sort of internet issue going on currently? Can’t seem to connect, have rebooted multiple times
BdblE (@MsYouDoYou) reported 49 minutes ago from Burnaby, British Columbia
I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”
⌖ Osha'to-Chris⌖ 🇨🇦 (@ChrisMcArdle1) reported 60 minutes ago from Surrey, British Columbia
@Shawhelp the last few days my internet has slowed down so much and tonight I keep getting booted from my game or has massive lag. What is going on??

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Rick Alsop (@RickAlsop) reported 3 minutes ago
@Shawhelp Yes still issues as its not working
Ugabug (@MaryPChipman) reported 7 minutes ago
@Shawhelp The new cable-less TV boxes are terrible: everytime the WiFi is interrupted by less than a nanosecond, it crashes. I end up watching on apps instead. So-called 'progress' is actually worse than the tech before it.
Trina M. Lee (@TrinaMLee) reported 8 minutes ago
@Shawhelp is there any reason why the Wi-Fi is cutting out repeatedly in stony plain? It’s been happening all weekend but got really bad this morning.
Mr. C (@Me_Caramidaru) reported 8 minutes ago
@Shawhelp Surrey Internet service down? again?
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 11 minutes ago
Well, it’s Sunday afternoon and @Rogers and @Shawhelp never came through with a better plan, so it appears that my services will be discontinued tomorrow after making some calls to Costco’s internet, Teck savvy, Bell & Telus. If anyone has any suggestions on providers, send em.
Tyler ❄☕☃ (@Valomir) reported 13 minutes ago
@Shawhelp hey pals, I my internet has ceased working a couple times tonight and I'm wondering if there is an outage near the community of Sunalta in Calgary. The modem light is solid white but neither my wifi or Ethernet produce internet. I have power cycled the modem.
Les Stelmach 🇨🇦🇺🇦 (@LesIsMore1) reported 17 minutes ago
@slackerman10 @Shawhelp Any company (telcos, banks, util, etc) whose phone line REGULARLY says “we are experiencing higher than normal call volumes” is just short-staffing. They are optimizing cost over service. What is the maximum tolerance for a customer, etc. it’s obviously worse for oligopoly
nobody.hky (@nobodyhky) reported 21 minutes ago
Another outage @Shawhelp. Third today and second full, long outage in just over a week. Open ticket but no communication to customers on their website for any of it.
Young and Fly (@Freshtodef) reported 25 minutes ago
@Shawhelp @LindsayWiebeRD Former Shaw client here of over 25 years. I recommend switching to another provider. Shaw Cable has horrible customer service and no respect for long time customers all they want is your money. I blame it on the merger with even more greedy Rogers customers are just a number now
bc_2027 (@bc_2030_vision) reported 25 minutes ago
@Shawhelp Just ch 199 in Victoria . I just got thru on phone. Agent has worked with back office and confirmed the issue. Back office is escalating with channel provider. “THe Frame” Said it might take a day or two but should be fixed. Cheers.