Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (65%)
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TV (12%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (5%)
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Phone (1%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Surrey, North Vancouver, Vancouver, Langley, Port Coquitlam, Richmond, Coquitlam, Burnaby, New Westminster, Coquitlam, Pitt Meadows and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| North Vancouver |
||
| Vancouver |
||
| Vancouver |
Internet | |
| Surrey |
Internet | |
| Vancouver |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Michelle Carter 🇬🇧🇨🇦
(@Britbirdvancity) reported
from
Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
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Chris Falskow
(@falskow) reported
from
Delta, British Columbia
The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail
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Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?
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Travis Hill
(@triple_aardvark) reported
from
Surrey, British Columbia
@Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.
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Yvonne Bray
(@PSPilates) reported
from
West End, British Columbia
@Shawhelp Is there an outage at UBC?
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Mariano D
(@marianodss) reported
from
Burnaby, British Columbia
@Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(
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Rob Grey
(@rgrey1) reported
from
Burnaby, British Columbia
@Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw
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Michelle Carter (she,her,hers)
(@Britbirdvancity) reported
from
Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable
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Norm
(@phoenix45photo) reported
from
North Vancouver, British Columbia
@Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...
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Patricia Young
(@youngcjpl) reported
from
North Vancouver, British Columbia
@ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice
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Travis Hill
(@triple_aardvark) reported
from
Surrey, British Columbia
@ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.
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Greg McDonald🇨🇦
(@5150GmacSays) reported
from
Langley, British Columbia
@ShawInfo **** you Shaw, what ******** could you possibly be doing that requires an 8 hour service interruption on a Thursday before the clock strikes midnight?! This is bullshit!!!🖕
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Vanessa
(@VNSSAWBSTR) reported
from
Vancouver, British Columbia
@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.
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amu
(@Amu3188) reported
from
Surrey, British Columbia
@Shawhelp We want to cancel our internet service. Can we do it online?
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Travel by Rempel
(@TRempel604) reported
from
Vancouver, British Columbia
Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.
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Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily
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Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing
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Chris Falskow
(@falskow) reported
from
Delta, British Columbia
@Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!
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Phil IS Ridin' Bikes Again
(@PhilRidinBikes) reported
from
New Westminster, British Columbia
@Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.
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shirley silberg
(@ShirleySilberg) reported
from
Vancouver, British Columbia
@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Ky ☃️ KindNotWeak 🐾♥️🎗️🕊️❤️🤝❤️ 🇺🇦
(@KymberleyJules) reported
@ShawInfo PHONE NOT WORKING AS USUAL. Change to MANITOBA Telephone System
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🏒 E S S E
(@97OrangeCrush29) reported
from
Niverville, Manitoba
@ShawInfo you guys Oilers game on center ice is NOT working, what's going on here ???? Channel 647
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kristina
(@kristinafanzega) reported
@telus @TELUSsupport been a customer for almost 20yrs. No appreciation or consideration for my loyalty and work I have done. @ShawInfo what kinda deals u got for someone looking for a new provider?
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Marc
(@_Rootoo) reported
@Shawhelp I’m having some serious issues with specific webpages and even trying to log into the modem to change the password. Can you help or reset my system and kick everyone off and reset my password for me?
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Gene Is Grateful 🇨🇦 ❤
(@creativewaves) reported
Recently moved, bad experience with the cable connection and service is mostly down, or cuts out for hours, since with Shaw Communication @ShawInfo
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Elastoid
(@Elastoid) reported
@Shawhelp Your Shaw commercials with the bad singing lady, are they really Shaw commercials or are you being paid by Youtube to make people want to buy ad-free browsing to make them stop? They are loud and painful. This can't be your only complaint about them.
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Rochelle
(@Rochelle7123) reported
@zukimagic @Shawhelp Issues in Edmonton too
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Curtis Cr
(@craiger_8) reported
@Shawhelp I have and this happening with both of my BlueCurve wireless boxes. I have also reset my modem via the My Shaw app. Also reached out to Amazon who weren’t any help
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Ken Johns
(@KJinthe604) reported
Got to love when @ShawInfo is relying solely on my bill of $440 to be able to continue to operate. Can’t pay the bill until the 27th but they don’t care. They just want to show they need to be bought by Roger’s and treat a veteran like crap!
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Ky ☃️ KindNotWeak 🐾♥️🎗️🕊️❤️🤝❤️ 🇺🇦
(@KymberleyJules) reported
@Shawhelp It won't allow me to return your request for a direct message. Super. Now phone and internet are having problems but remember I pay you 3 months in advance only to spend a minimum of 8 hours a month on the phone with your people. @ShawInfo