Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (60%)
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TV (17%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (1%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, Richmond, Langley, Port Moody, Coquitlam, Burnaby, New Westminster, North Vancouver, Coquitlam, Port Coquitlam and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Surrey |
Total Blackout | |
| Vancouver |
Wi-fi | |
| Vancouver |
Wi-fi | |
| Vancouver |
Internet | |
| Richmond |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Stephen Fung
(@stephenfung) reported
from
Coquitlam, British Columbia
Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.
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Raj Dhaliwal
(@rdhaliwal84) reported
from
Surrey, British Columbia
@ShawInfo going on a day and half without services. Apparently it’s been escalated but staff can’t give me any answers....very frustrating that they can’t provide me with any answers. Not even a single call from anyone at Shaw. #angrycustomer #complaint #vancouver
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Tazim Damji
(@tazimdamji) reported
from
North Vancouver, British Columbia
@Shawhelp hi my modem seems to be down 😣
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Andrew Christopher
(@ACmusic_10) reported
from
Surrey, British Columbia
@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.
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ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
I will not delete this message until my problem resolves. @Shawhelp
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Heist
(@TheHeistMonkey) reported
from
Surrey, British Columbia
@Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.
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ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.
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ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
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Nicolas Dextraze
(@nicdex) reported
from
Vancouver, British Columbia
@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.
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Steven Lee
(@steveleenow) reported
from
Surrey, British Columbia
@Shawhelp internet and cable are down in Surrey, British Columbia.
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Bryn Morgan Williams
(@brynmw) reported
from
Vancouver, British Columbia
Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
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Thomas Gautreau
(@TomGautreau) reported
from
Vancouver, British Columbia
Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
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Russian Tim
(@RussianTim61) reported
from
Vancouver, British Columbia
@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.
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Alfred Kolowrat
(@Alfieak) reported
from
Vancouver, British Columbia
. @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.
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Jessy
(@CoachDhillon) reported
from
Vancouver, British Columbia
Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
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Tri
(@geekdad604) reported
from
North Vancouver, British Columbia
@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
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Stephen Fung
(@stephenfung) reported
from
Coquitlam, British Columbia
@angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓
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Parker
(@parkerspucks) reported
from
Surrey, British Columbia
@71Greenday @Shawhelp Having the same issue as of 10 minutes ago
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Monique Cloutier
(@cloutier68) reported
from
Vancouver, British Columbia
@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
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Travel by Rempel
(@TRempel604) reported
from
Vancouver, British Columbia
@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Laren H
(@lheckit) reported
@Shawhelp Red Deer north internet Fibre is slow. I've restarted my router and Fibre mode..
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😚💨Deuce✌☺
(@AngryStonerFo20) reported
I woke up to my internet on the fritz again. I smashed the **** out of that useless @ShawInfo modem. I'm so sick and tired of over paying for an unreliable service.
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Vatoxity
(@Vatoxity) reported
Lost connection on 2 high kill games in a warzone tourney @ShawInfo please fix your internet 😕
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MaryKatharine 🇨🇦 🙏 😷
(@MaryKatharine) reported
@Shawhelp I used your chat support. I had to answer in the negative to the survey questions at the end, but there was no way to express that I WAS very satisfied with the person who helped me. He did all he could. Just bc Shaw didn't have the service I wanted is not his fault.
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Frugalish Physician
(@FrugalishMD) reported
Hi @Shawhelp. I need to make changes to my Shaw Account, and I can't find an actual phone number to call to speak to a real human. Can you help?
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Ryan | Spending Done Right
(@SpendDoneRight1) reported
@FrugalishMD @Shawhelp Shaw is so terrible, and it's only going to get worse if the buy-out goes through! Honestly, I find the chat in the app to be the least frustrating of all their options
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Terry Langdon
(@TerryLangdon) reported
@TELUSsupport is a joke. Offered me $150 credit for 3.5 years of internet problems. The manager would not escalate my concern. @ShawInfo do you have any promotions on now?
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Nadine Nose
(@NLinAB) reported
@ShawInfo trying to cancel your home service. On the phone 1hr and 15 mins now, the last 35 mins is dead air after “sure just hold while I cancel for you” This is why we are cancelling - Your #cxserv is atrocious
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Kelvin hack
(@Kelvinhack3) reported
@Exnighttech @Shawhelp We’re from the support service team kindly send us a direct message straight to our Dm to help you reactivate your account
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Jordan Ranson
(@jordanranson) reported
@Shawhelp what’s going on downtown Edmonton? Keep losing service.