Shaw Outage Report in New Westminster, Metro Vancouver Regional District, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (60%)
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TV (16%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near New Westminster, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, Langley, North Vancouver, Coquitlam, Richmond, Coquitlam, Port Moody, Port Coquitlam, Pitt Meadows, Burnaby and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
TV | |
| Surrey |
Internet | |
| Vancouver |
TV | |
| Vancouver |
Internet | |
| Vancouver |
TV | |
| Surrey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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America's ass
(@CptManYak) reported
from
Surrey, British Columbia
@ShawInfo fix ya damn internet thanks
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Steve Rowe 🇬🇧🇪🇺🇨🇦🏳️🌈
(@stevendrowe) reported
from
Surrey, British Columbia
@Shawhelp services are down in Newton, Surrey yet again. Just at the time of month I have to do a lot of work. Sigh.
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Kim Coleman
(@kimc555) reported
from
North Vancouver, British Columbia
Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs
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Steve Rowe 🇬🇧🇨🇦🌈
(@stevendrowe) reported
from
Surrey, British Columbia
Pleased that @Shawhelp services have been restored to normal this morning after the @bchydro power outage in #SurreyBC #Newton yesterday evening.
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Crystal
(@theMediaChick) reported
from
Vancouver, British Columbia
@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!
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Jennifer Kingsbury
(@JenniferKingsb6) reported
from
Port Moody, British Columbia
@Shawhelp Please fix it soon.
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Pattycakes🍰
(@patricklabelle7) reported
from
New Westminster, British Columbia
@Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬
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Jessy
(@CoachDhillon) reported
from
Richmond, British Columbia
@Shawhelp @jeevs84 Mother in-law's place having the same issue. Her wifi range from her old modem was 10x stronger than it is now. Cleary Shaw is wanting people to pay for these pods.
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ashishdani
(@ashishdani) reported
from
Vancouver, British Columbia
@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!
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Diana Black
(@italianinvan) reported
from
Port Moody, British Columbia
@Shawhelp my sweet sweet kind neighbour has been trying for two days to contact the right people to cancel her deceased father and she has been getting the run around. Please help!!!
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Christopher Scott
(@ChrisCScott) reported
from
Burnaby, British Columbia
@Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.
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Alice, The Alice
(@AliceTheAlice1) reported
from
Burnaby, British Columbia
@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.
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Steve Rowe 🇬🇧🇪🇺🇨🇦
(@stevendrowe) reported
from
Surrey, British Columbia
@Shawhelp Issues you never respond to 2 - why is there continuous poor sound quality on BBC and MSNBC (breaks up at frequent intervals). This is what I want to complain about.
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Niners North (Vancouver, BC)
(@NinersNorth) reported
from
Coquitlam, British Columbia
Tune in on the multi billion dollar @Shawhelp cable network and watch the biggest sports league in North America, and two of it biggest storied franchises as they kick off their season. Available only in ultra low definition. #HDhelp
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Conrad Au
(@ConradAu) reported
from
Coquitlam, British Columbia
@Shawhelp I was told that service would delay my cancellation and be charged for the service up until the equipment was received.
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Janet George
(@hcartet) reported
from
North Vancouver, British Columbia
I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.
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Jennifer West
(@Westjet007) reported
from
Vancouver, British Columbia
I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.
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TylerG
(@ItsTylerG_) reported
from
Surrey, British Columbia
@Shawhelp I can’t find my 5G network, it’s disappeared!!
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Craig Minielly
(@craigminielly) reported
from
Vancouver, British Columbia
@Shawhelp lol stand corrected, as have your internet 300 Service.
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Barb Snelgrove
(@megamouthtweets) reported
from
Vancouver, British Columbia
Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Lucas
(@IanLucas0408) reported
@Shawhelp Shaw Webmail outage: last updated posted at 8:23 CDT => any news?
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GettinBetter 🇺🇦
(@JC_in_Canada) reported
@Shawhelp email down?
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Mickey Kelly 🇨🇦
(@Mickey_Kelly) reported
@Rockawaytheday @DanTheBookMan2 @Shawhelp Ouch. I got my webmail back around 8am, but anything directed at my inbox in the 6 hours prior is pretty much gone. I’ve had the problem you describe when my inbox was full. I can’t delete messages from webmail my devices, but I can delete emails from webmail on my desktop.
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kimmer
(@kimmie4724) reported
@ShawInfo is your Webmail down?
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PrairieGirl 🇨🇦 🇺🇦
(@prairiegirl2018) reported
@leisaleisa @Shawhelp I’m having the same issue
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Chris C
(@Rockawaytheday) reported
@Shawhelp It’s been a problem for me all week on webmail cannot sign in. Mailbox full need access to webmail. You really need to allow more mail storage!!
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Bryan Leitch
(@Bryan_Leitch) reported
@TrustTheHoff @FelixLaPoubelle @Shawhelp For me, the Shaw & SN Now apps stream perfect. I only notice the pixelation on my BlueCurve boxes. It’s just something they can’t or won’t fix. Shaw told me it was a channel frequency issue. Since it started in November when Shaw put 4K up, I’m guessing it’s a bandwidth issue.
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🇨🇦Sheri🏳️🌈
(@CanadianScrooge) reported
Why does the Shaw TV app have 19 channels of the Weather Network? Not a fan of it nor am I a fan of the other channels added. @Shawhelp
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Cenobyte🦑🧲⚫🐸 ֍
(@cenobyte3) reported
@Shawhelp I'm not getting a dhcp lease from your network. First level tried rebooting the modem. A tech is coming out tommorow but is there anything else you're able to do?. Neywork connection just dropped an hour ago. Nothing changed on my end
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Leisa
(@leisaleisa) reported
@Shawhelp shaw email down?