Telus Outage Report in Central Saanich, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Central Saanich, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Central Saanich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Telus
Telus is having issues since 02:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (24%)
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Wi-fi (9%)
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TV (8%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Central Saanich, British Columbia
The most recent Telus outage reports came from the following cities: Victoria and Sidney.
| City | Problem Type | Report Time |
|---|---|---|
 Victoria |
Internet | |
| Victoria |
TV | |
| Victoria |
Phone | |
| Victoria |
Total Blackout | |
| Victoria |
Internet | |
| Victoria |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Central Saanich, British Columbia
Latest outage, problems and issue reports in Central Saanich and nearby locations:
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Brandan
(@brandanCiccone) reported
from
Cowichan Station, British Columbia
@TELUSsupport good afternoon! I recently got Telus Security and need some help paying the bill, I assumed it was bundled in with my satellite and phone bill
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Ty_soup
(@tysoup) reported
from
Victoria, British Columbia
@telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now
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West Coast Coco Mermaid 🧜🏾♀️
(@sherryella77) reported
from
Colwood, British Columbia
@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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Brandon Rylow
(@brandonscript) reported
from
Saanich, British Columbia
I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.
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Barbara Darling
(@BarbaraDarlin20) reported
from
Victoria, British Columbia
@MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning
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Revheidi Koschzeck
(@RevheidiK) reported
from
Langford, British Columbia
How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
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Tess van Straaten
(@tessvanstraaten) reported
from
Mill Bay, British Columbia
@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!
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Anthony Kershaw
(@audiophilia) reported
from
View Royal, British Columbia
@TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍
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Fully Vaxed Gordie Logan
(@GordieLogan) reported
from
Langford, British Columbia
Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
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Bill Perry
(@Captnwilly) reported
from
Sidney, British Columbia
@TELUSsupport how do we get Telus technical support to call us at home?
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Brandon ::1
(@brandonscript) reported
from
Victoria, British Columbia
@cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!
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Zach
(@zaxbux) reported
from
Victoria, British Columbia
Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯
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Reg Brick
(@hellonature) reported
from
Colwood, British Columbia
@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
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Lloyd Mildon
(@LloydMildon) reported
from
Oak Bay, British Columbia
On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport
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Tam Jam💲
(@Tamjam3z) reported
from
Esquimalt, British Columbia
Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.
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Jennifer Ross
(@JRossfamilymed) reported
from
Prospect Lake, British Columbia
@DrRitaMc @cpsbc_ca @BCFamilyDoctors Hahahahha is that us after death? Maybe that is a new service telus health could offer? Communication with the dead doctor?
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Sue Stroud she/her 🍊❤️💪🏼
(@suestroud) reported
from
Central Saanich, British Columbia
@PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.
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Cheri S
(@Cheri_L_S) reported
from
Victoria, British Columbia
Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport
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Sue Stroud she/her 🍊❤️💪🏼
(@suestroud) reported
from
Central Saanich, British Columbia
@mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.
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Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Norlaine Thomas (She/Her)
(@Norlaine) reported
@DavidTaylorNYC @Cat74458367 @jkenney Where we are, Telus only offers internet service via the phone lines. Think about that. Dial-up speeds. And we are pretty close to a major city. They aren't properly servicing our area, how bad can it be in remote communities?
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Bill McStravick
(@stuckincentre) reported
@althiaraj All government of Ontario offices, if signal strength allowed, use a 3G wireless router as back up/back door for their LAN and WAN equipment, now being replaced with 4G/LTE, which contacts Telus's Huawei network, so, Gov' ON backdoor Huawei bad.
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Christopher Parsons
(@caparsons) reported
In particular, it notes that TELUS never provided a technical briefing to the Commissioner’s office despite one being welcomed. Nor did TELUS work with the Commissioner’s ‘Business Advisory Directorate’ to obtain advice on its Data For Good program.
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Kisai
(@Kisai) reported
@TELUSsupport Hi, I believe this is connected to an issue with the DSL modem becoming unresponsive (GUI lockup), which happened several times yesterday, and a telus tech has already been scheduled.
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Boycott Evil Amazon - Find Alternatives
(@AvoidAmazon) reported
@TELUSNews @TELUS How about SP Two. You have no problem allowing them to scam customers? Hypocrites?
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Doug
(@DKCKingston) reported
@muradhem @rexglacer Since 2017-Canada China Business Council-Huawei was on the board of directors: They have "already installed" 5G equipment in Telus cell towers across Canada. Employment & Social Development CDA made Telus sign an NDA regarding the extent of existing Huawei 5G network operations
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Derek Massey
(@derekmasseybc) reported
@Ashreighh @koodo @Ashreighh are you still having this with no mobile data too? I am in Vernon Bella Vista area and if I drive around I can get service in other areas of town. #Koodo #Telus
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Brodie Friesen
(@Brodie_Friesen) reported
The Telus support guy recommended we get Starlink!! @TELUS @TELUSsupport you know you are price gouging and selling a sub-par product. Starlink terminal should be here in a few days.
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Gourmet Adventures with Lisa
(@toysrgr8) reported
Come on @TELUS! You buy out an alarm company…figure out you can’t service their equipment…then tell me it’s up to me to pay for new equipment and re-sign a 4 year contract!! Why does it become my issue because you bought something you can’t maintain - that’s on you!!
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A
(@DoubleA86) reported
@codster_ @lenderonabender It won’t happen. In MTL, clinics that are under the WELL umbrella have opened right across clinics under the Telus umbrella. I was part of a private clinic that was bought by Telus. It turned into a **** show. My doc left to a clinic that is in WELL’S network. I’m very impressed