Telus Outage Report in Central Saanich, British Columbia

Problems in the last 24 hours in Central Saanich, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Central Saanich, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near Central Saanich, British Columbia

The most recent Telus outage reports came from the following cities: Victoria, and Sidney.

City	Problem Type	Report Time
Victoria	Internet	6 days ago
Victoria	Internet	6 days ago
Victoria	E-mail	6 days ago
Sidney	Internet	8 days ago
Victoria	TV	16 days ago
Victoria	Internet	21 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Central Saanich, British Columbia

Latest outage, problems and issue reports in Central Saanich and nearby locations:

• 
  Jenn Tranmer (@vicmomdoc) reported 10 seconds ago from Langford, British Columbia

  @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

• 
  Anthony Kershaw (@audiophilia) reported 4 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

• 
  Barbara Darling (@BarbaraDarlin20) reported 5 minutes ago from Victoria, British Columbia

  @MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

• 
  Jody Klassen (@bellasugarsega) reported 9 minutes ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

• 
  Reg Brick (@hellonature) reported 16 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  Revheidi Koschzeck (@RevheidiK) reported 22 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Brandon Rylow (@brandonscript) reported 23 minutes ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

• 
  Ian holt (@holtyny) reported 26 minutes ago from Victoria, British Columbia

  @TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

• 
  Cheri S (@Cheri_L_S) reported 27 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  Tess van Straaten (@tessvanstraaten) reported 34 minutes ago from Mill Bay, British Columbia

  @racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

• 
  Ian holt (@holtyny) reported 36 minutes ago from Brentwood Bay, British Columbia

  @TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

• 
  Brandon ::1 (@brandonscript) reported 37 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 44 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  Lloyd Mildon (@LloydMildon) reported 46 minutes ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

• 
  Sherry Merriam (@sherryella77) reported 46 minutes ago from Victoria, British Columbia

  Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

• 
  Mike Richter (@mrichter37) reported 53 minutes ago from Mill Bay, British Columbia

  @Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

• 
  Bill Perry (@Captnwilly) reported 55 minutes ago from Sidney, British Columbia

  @TELUSsupport how do we get Telus technical support to call us at home?

• 
  Ty_soup (@tysoup) reported 55 minutes ago from Victoria, British Columbia

  @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 56 minutes ago from Central Saanich, British Columbia

  @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 56 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Henry Wakoluk (@HenryW37551784) reported 1 minute ago

  @SoniaFurstenau @bcndp @Dave_Eby TELUS has been doing this for years, all across Canada, with ALL Governments in Power. The problem is Corporations lobbying GOVs’ to agree.

• 
  James Fletcher (@JimmyFletch78) reported 6 minutes ago

  @kyulls Already a TELUS customer. Does that qualify for an Alpaca?

• 
  Olivia Awo (@oliviaawo) reported 7 minutes ago

  @telus 4phone calls, 2telus agent. 5hrs hold time. No resolution. Very disappointed of this experience today!

• 
  chinenye ibekwe (@caibekwe) reported 7 minutes ago

  @TELUS @TELUSsupport I've had the worst customer service experience in the last couple of days. Imagine calling your call centre to patronize @TELUS with my hard earned money and be treated like ****..

• 
  certain victory charm (@adamlcd) reported 8 minutes ago

  @TELUSsupport @hellofisher wait. is this telus stating that a hold time of 4 hours can happen "anytime" ?? because i'm at 49 minutes right now, so i'll just hang up and take the fido offer when they call back

• 
  Breaking Badger (@Badger883) reported 8 minutes ago

  Hey @TELUS can you fix your service issues in Burlington?

• 
  Janice of Scots (@JanPlaid) reported 14 minutes ago

  I was told it was "******" of me to not call her JUST BECAUSE she's a loyal Telus customer. Well, sorry to say, but I'm not the CEO of Telus. I'm a working class citizien and I only have so much power. Just out of both the hospital for surgeries, and the mental ward. So sad.

• 
  Dagmar Gross (@Dagmar__Gross) reported 15 minutes ago

  For 🇨🇦, I just did A BIG THING. I left Bell Mobility after >20 yrs, went to Telus. Black Friday deals great at both, I compared. Telus has a better, cheaper 🇨🇦🇺🇸 plan. Excellent sales rep, sold me. Best customer service I've had in years, w/follow-ups, no pressure.

• 
  Sue (@spoiledbratsue) reported 16 minutes ago

  @Telus I’ve been a customer for over 13 years. I’m so disappointed in how I’ve been treated today. I was able to do the exact thing with @virginmobile in 5 minutes. I’m at 3+ hours with Telus.

• 
  Jaret Burbine (@burbinejw) reported 17 minutes ago

  @TELUS @TELUSsupport I’m trying to buy three phones right now two upgrades and one new line. I’ve called earlier today it got dropped. Went into a Telus store but the system went down. I’m calling again now wait time was 30 mins I’m at an hour now. What’s going on here…