Telus Outage Report in Central Saanich, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Central Saanich, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Central Saanich, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (49%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Central Saanich, British Columbia
The most recent Telus outage reports came from the following cities: Victoria, and Sidney.
| City | Problem Type | Report Time |
|---|---|---|
 Victoria
|
Internet | 8 days ago |
|
Victoria
|
Internet | 8 days ago |
|
Victoria
|
8 days ago | |
|
Sidney
|
Internet | 11 days ago |
|
Victoria
|
TV | 18 days ago |
|
Victoria
|
Internet | 24 days ago |
Community Discussion
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Telus Issues Reports Near Central Saanich, British Columbia
Latest outage, problems and issue reports in Central Saanich and nearby locations:
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Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia@PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.
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Ian holt (@holtyny) reported from Victoria, British Columbia@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.
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Tesla Tours (@tesla_tours) reported from Victoria, British Columbia@EmmaCParston @Google People complain that high quality electronic products by companies like Apple and Tesla are overpriced until they waste valuable time on the alternatives. For my part, I’m wishing I’d stayed with Fido & Shaw instead of getting duped into Telus’ marketing-first service-last model
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West Coast Coco Mermaid 🧜🏾♀️ (@sherryella77) reported from Colwood, British Columbia@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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Brandon ::1 (@brandonscript) reported from Victoria, British Columbia@cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!
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Reg Brick (@hellonature) reported from Colwood, British Columbia@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
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Tess van Straaten (@tessvanstraaten) reported from Mill Bay, British Columbia@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!
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michael eso (@mjeso) reported from Sidney, British Columbia@bcgeu @TELUS is a profitable company providing payroll services to the BC Government. Shameful that they are not prepared to treat their employees fairly!
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Bill Perry (@Captnwilly) reported from Sidney, British Columbia@TELUSsupport how do we get Telus technical support to call us at home?
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Anthony Kershaw (@audiophilia) reported from View Royal, British Columbia@TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍
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Mike Richter (@mrichter37) reported from Mill Bay, British Columbia@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS
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Revheidi Koschzeck (@RevheidiK) reported from Langford, British ColumbiaHow is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
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Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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Ian holt (@holtyny) reported from Brentwood Bay, British Columbia@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...
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Ty_soup (@tysoup) reported from Victoria, British Columbia@telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now
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Barbara Darling (@BarbaraDarlin20) reported from Victoria, British Columbia@MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning
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Sherry Merriam (@sherryella77) reported from Victoria, British ColumbiaGoing on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail
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Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia@mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.
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Cheri S (@Cheri_L_S) reported from Victoria, British ColumbiaTelus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport
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Derek Lewers (@critiklthinking) reported from Langford, British Columbia@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Kirsten Alyssa 🪴🤍 (@kirst_alyssa) reported@mctada @TELUS It does suck. Canada is ****** when it comes to cell service providers
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Lance (@LanceA1983) reported@kirst_alyssa @TELUS I pay $60 a month with Telus and that includes unlimited everything except data which I get 20GB. That includes getting the iPhone 13 with zero down. They can do wayyyy better.
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Miss. Claire (@MsAndry2) reported@TELUS @FriendlyFuture You don't put your communities or customers first all you do is contract out union jobs and pay ppl overseas a fraction of what you should. Keep Canadian customers money in Canada by paying Canadians, **** telus.
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VanceInLA (@vanceinla) reported@kirst_alyssa @TELUS Oh no. We did this, LOTS cheaper. And then found out we couldn't get cell service all over the place. Called and screamed; Shaw will admit they don't have the towers for good coverage. Had to go back to Telus. Koodo actually. Same diff.
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Mark Oswald (@MarkOsw73461778) reported@kirst_alyssa @TELUS Go with Rogers or Fido. Telus doesn’t care about customer service or loyalty. Look at what you want in other cel providers and call them back, tell them that the other company is ready to give you the deal you want and buy your contract too. 90% of the time, they’ll give in
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Murray Giacobbo (@MurrayG13) reported@kirst_alyssa @TELUS Really, I just switched to them. Saving $75 a month. Shaw was terrible. Terrible customer service.
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Kirsten Alyssa 🪴🤍 (@kirst_alyssa) reportedSwitching to Shaw as they can save me $600 a year & you guys couldn’t even save me $10. @TELUS you’re the ******* worst.
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Cuddleman53 (@Weedman16S) reported@kirst_alyssa @TELUS Touch wood but I have been with Shaw 2 yrs now and have never had a problem. There cell phone rates are awesome.....They contact me everytime they have a special. Shaw has Awesome deals and Customer Service...
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Mark Jones (@markjones65) reportedStill no service from @Shaw, this is getting stupid and no updates on website since 8am! @Shawhelp Telus is looking good right now!
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Robbie Ambrosio (@robbieambrosio) reportedWhen @Rogers says they will credit your August account from the outage but they still haven’t. I think it’s time to move to @TELUS