Telus Outage Report in Central Saanich, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Central Saanich, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Central Saanich, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (23%)
- Wi-fi (13%)
- TV (7%)
- E-mail (5%)
- Total Blackout (5%)
Live Outage Map Near Central Saanich, British Columbia
The most recent Telus outage reports came from the following cities: Victoria, and Sidney.
| City | Problem Type | Report Time |
|---|---|---|
 Victoria
|
Internet | 5 days ago |
|
Victoria
|
Internet | 5 days ago |
|
Victoria
|
5 days ago | |
|
Sidney
|
Internet | 7 days ago |
|
Victoria
|
TV | 15 days ago |
|
Victoria
|
Internet | 20 days ago |
Community Discussion
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Telus Issues Reports Near Central Saanich, British Columbia
Latest outage, problems and issue reports in Central Saanich and nearby locations:
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Ty_soup (@tysoup) reported from Victoria, British Columbia@telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now
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Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia@mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.
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Mike Richter (@mrichter37) reported from Mill Bay, British Columbia@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS
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Brandon ::1 (@brandonscript) reported from Victoria, British Columbia@cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!
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Tess van Straaten (@tessvanstraaten) reported from Mill Bay, British Columbia@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!
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Revheidi Koschzeck (@RevheidiK) reported from Langford, British ColumbiaHow is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
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Ian holt (@holtyny) reported from Victoria, British Columbia@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.
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Anthony Kershaw (@audiophilia) reported from View Royal, British Columbia@TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍
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Bill Perry (@Captnwilly) reported from Sidney, British Columbia@TELUSsupport how do we get Telus technical support to call us at home?
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Ian holt (@holtyny) reported from Brentwood Bay, British Columbia@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...
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Derek Lewers (@critiklthinking) reported from Langford, British Columbia@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
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West Coast Coco Mermaid 🧜🏾♀️ (@sherryella77) reported from Colwood, British Columbia@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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Penny Holt (@canukgenie) reported from Saanich, British Columbia@gillrh They are the worst, along with mobile phone plans. You should have been a fly on the wall where Chris took on Telus. Not pretty.
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Tesla Tours (@tesla_tours) reported from Victoria, British Columbia@EmmaCParston @Google People complain that high quality electronic products by companies like Apple and Tesla are overpriced until they waste valuable time on the alternatives. For my part, I’m wishing I’d stayed with Fido & Shaw instead of getting duped into Telus’ marketing-first service-last model
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Reg Brick (@hellonature) reported from Colwood, British Columbia@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
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Barbara Darling (@BarbaraDarlin20) reported from Victoria, British Columbia@MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning
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Cheri S (@Cheri_L_S) reported from Victoria, British ColumbiaTelus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport
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Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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michael eso (@mjeso) reported from Sidney, British Columbia@bcgeu @TELUS is a profitable company providing payroll services to the BC Government. Shameful that they are not prepared to treat their employees fairly!
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Sherry Merriam (@sherryella77) reported from Victoria, British ColumbiaGoing on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Frog filled with fear 🐸 (@kwuuuuum) reportedtelus forget that i talked ****. i get to watch sus guy stream now.
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Hamilton Police (@HamiltonPolice) reported***ATTENTION*** According to TELUS at this current time, TELUS landline whether voiceover or hardware IP does not have the ability to call 911 . We have been advised this is a wide spread outage . TELUS is working on a solution.
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Rohan Mishra (@Roh_Mish) reported@ImpCaesdfAug But the coverage for both freedom and bell/Telus is worse in my area. Bell just doesn't service our street with fiber even though they have service areas just a few steps from here.
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Tashina (@theonlytashina) reported@TELUS should do something about their crap service. Paying $100+ a month for 3G that can barely send a tweet out.
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Hamilton Police (@HamiltonPolice) reported***ATTENTION*** According to TELUS at this current time, TELUS landline whether VOIP or hardwire IP does not have the ability to call 911 . We have been advised this is a wide spread outage . TELUS is working on a solution.
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eric brewer (@ericbre83507415) reported@TELUS I joined tellus in the spring. When we had our first power outage we realized our data would not work in our home and our phones were dropping calls non stop. I phoned tellus and they created a work ticket and told me they would follow up with me.
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Erik Williams (he/him/his) (@GingerEWilliams) reportedHey, my fellow Canadians! Any fans of #startrek Prodigy having issues with Ep 12 not showing up in Crave TV via Telus Optik? I was informed by @CraveHelp that Ep 12 would be available tonight, but #noluck
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Summer Ross (@rosser9494) reported@MikeyPSteele @CanadaSoccerEN As someone who’s been around pre one soccer, both TSN nor sportsnet wanted to play the national team games. It was hard to get them too. Yea it’s sucks you have to stream it (unless you have Telus) and pay a small fee but no one wanted to air games unless they were paid to do so
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Maple Ridge Guy (@MapleRidgeGuy) reportedTo Kristine & Brodie at Telus... You guys are useless. Going for my 2nd straight week of No Internet/Optik TV/Phone due to an "unknown" issue with the "cable" OUTSIDE even though 60 other households in the building have no issues. Brodie is apparently the only cable tech at Telus
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MikeyUnapologeticAlbertan (@MikeGal44340608) reported@KatSpeaksNB @KRS61 You can bet Bell, Rogers, and Telus will be the primary winners in this newest scam. Cell phone bills highest in the western world. Another promise broken. Don't count on rural WIFI anytime soon based on this clowns track record.