Telus

Telus Outage Report in Central Saanich, British Columbia

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Central Saanich, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Central Saanich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Central Saanich, British Columbia 03/31/2026 20:50

March 31: Problems at Telus

Telus is having issues since 04:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (23%)

    Phone (23%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Central Saanich, British Columbia

The most recent Telus outage reports came from the following cities: Victoria and Sidney.

Loading map, please wait...
City Problem Type Report Time
CanadaVictoria Internet
CanadaVictoria Internet
CanadaVictoria E-mail
CanadaSidney Internet
CanadaVictoria TV
CanadaVictoria Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Central Saanich, British Columbia

Latest outage, problems and issue reports in Central Saanich and nearby locations:

  • bellasugarsega Jody Klassen (@bellasugarsega) reported from Langford, British Columbia

    I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

  • sherryella77 Sherry Merriam (@sherryella77) reported from Victoria, British Columbia

    Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

  • tessvanstraaten Tess van Straaten (@tessvanstraaten) reported from Mill Bay, British Columbia

    @racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

  • suestroud Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia

    @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

  • brandonscript Brandon ::1 (@brandonscript) reported from Victoria, British Columbia

    @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

  • RevheidiK Revheidi Koschzeck (@RevheidiK) reported from Langford, British Columbia

    How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

  • GordieLogan Fully Vaxed Gordie Logan (@GordieLogan) reported from Langford, British Columbia

    Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

  • vicmomdoc Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia

    @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

  • audiophilia Anthony Kershaw (@audiophilia) reported from View Royal, British Columbia

    @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

  • brandonscript Brandon Rylow (@brandonscript) reported from Saanich, British Columbia

    I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

  • Captnwilly Bill Perry (@Captnwilly) reported from Sidney, British Columbia

    @TELUSsupport how do we get Telus technical support to call us at home?

  • BarbaraDarlin20 Barbara Darling (@BarbaraDarlin20) reported from Victoria, British Columbia

    @MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

  • suestroud Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia

    @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

  • Cheri_L_S Cheri S (@Cheri_L_S) reported from Victoria, British Columbia

    Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

  • Tamjam3z Tam Jam💲 (@Tamjam3z) reported from Esquimalt, British Columbia

    Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.

  • sherryella77 West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported from Colwood, British Columbia

    @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

  • hellonature Reg Brick (@hellonature) reported from Colwood, British Columbia

    @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

  • zaxbux Zach (@zaxbux) reported from Victoria, British Columbia

    Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯

  • LloydMildon Lloyd Mildon (@LloydMildon) reported from Oak Bay, British Columbia

    On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

  • tysoup Ty_soup (@tysoup) reported from Victoria, British Columbia

    @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • UnboxedCrayon Mango Tango Official (@UnboxedCrayon) reported

    @jodyvance @JustinTrudeau My first reply was it has not really shrunk out wear as Quebecor was never in BC for mobile and now is plus adding Manitoba. Rogers was never out west for TV/Internet. Shaw family wanted out & unless I missed, no one else put up an offer to buy. Biggest opposition was Bell/Telus.

  • philwhln Phil Whelan 👾🇨🇦🏴󠁧󠁢󠁥󠁮󠁧󠁿🦕🚀👽 (@philwhln) reported

    @StevenMorneault @DriveTeslaca Koodo (Telus) and have seen very weak signal a few times recently. Plus with car.

  • mkhikae meek (@mkhikae) reported

    @zuck444 🙌 even tho it fixed by itself bru ****. TELUS.

  • VitaAppasionata Vittoria (@VitaAppasionata) reported

    @TELUS @LadyDuskcaller Your customer service thinks it's funny to transfer and disconnect. I have been trying for days and this morning for hours. We need more options this is abhorrent. 3 hours away from work to be treated so poorly and the reason for calling is your error. #pathetic time 4 @ShawInfo

  • ShannonPratt Shannon Pratt (@ShannonPratt) reported

    GRR the frustration of trying to order a new device from @TELUS @TELUSsupport. I've either ordered 1/2 doz new phones (and apple watch because I've wanted one forever and it feels like time) or it's never going through due to non stop "looks like we ran into a problem" *sigh*

  • vanBCWilliam william steinke (@vanBCWilliam) reported

    Today I rid myself of @TELUS, I am so pissed off they used the profits of my twenty years as a customer to undermine public health in Canada, they deserve to be dumped by all that value our national treasure, corporations can be taught hard lessons by smart people standing up.

  • wrythink Ryan S. (@wrythink) reported

    As for the "new fourth competitor," this applies only to wireless. In short, western Canada will continue to basically have two providers of television and Internet service: Telus, and now Rogers. #cdnpoli

  • Bryson_M bryson (@Bryson_M) reported

    @Cory_Boehm @BenKlass @CanadaPIAC The way to successfully accomplish this would be to expropriate the Bell-Telus wired and wireless networks. Building a new network would take too long and would be vulnerable to sabotage by less enthusiastic governments.

  • transguys Joshua Riverdale (@transguys) reported

    In Feb 2022, my rate went up from $75->$80 and now in Mar 2023 my rate has gone up again to $85. All the while, my service has gotten WORSE. Internet here is horrible and @Telus couldn't care less. @ISCC_Canada

  • CaffinatedCmnst Caffeinated Communist ☕️ ☭ (@CaffinatedCmnst) reported

    @ColonelAngus17 They sure are. Never heard of them actually taking anyone to court over it. If you’re that worried, use a VPN. I’ve gotten the letter twice from Telus and disregarded them both times.