Telus Outage Report in Central Saanich, British Columbia

Problems in the last 24 hours in Central Saanich, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Central Saanich, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Central Saanich, British Columbia

The most recent Telus outage reports came from the following cities: Victoria, and Sidney.

City	Problem Type	Report Time
Victoria	Internet	7 days ago
Victoria	Internet	7 days ago
Victoria	E-mail	7 days ago
Sidney	Internet	9 days ago
Victoria	TV	17 days ago
Victoria	Internet	22 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Central Saanich, British Columbia

Latest outage, problems and issue reports in Central Saanich and nearby locations:

• 
  Ian holt (@holtyny) reported 1 minute ago from Victoria, British Columbia

  @TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

• 
  Ty_soup (@tysoup) reported 5 minutes ago from Victoria, British Columbia

  @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

• 
  Derek Lewers (@critiklthinking) reported 6 minutes ago from Langford, British Columbia

  @EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj

• 
  Revheidi Koschzeck (@RevheidiK) reported 13 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Ian holt (@holtyny) reported 16 minutes ago from Brentwood Bay, British Columbia

  @TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

• 
  Cheri S (@Cheri_L_S) reported 17 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  Brandon ::1 (@brandonscript) reported 19 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  Sherry Merriam (@sherryella77) reported 19 minutes ago from Victoria, British Columbia

  Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

• 
  Reg Brick (@hellonature) reported 20 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 24 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Jenn Tranmer (@vicmomdoc) reported 26 minutes ago from Langford, British Columbia

  @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

• 
  Tesla Tours (@tesla_tours) reported 39 minutes ago from Victoria, British Columbia

  @EmmaCParston @Google People complain that high quality electronic products by companies like Apple and Tesla are overpriced until they waste valuable time on the alternatives. For my part, I’m wishing I’d stayed with Fido & Shaw instead of getting duped into Telus’ marketing-first service-last model

• 
  Tess van Straaten (@tessvanstraaten) reported 39 minutes ago from Mill Bay, British Columbia

  @racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

• 
  Bill Perry (@Captnwilly) reported 40 minutes ago from Sidney, British Columbia

  @TELUSsupport how do we get Telus technical support to call us at home?

• 
  Anthony Kershaw (@audiophilia) reported 44 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

• 
  Penny Holt (@canukgenie) reported 49 minutes ago from Saanich, British Columbia

  @gillrh They are the worst, along with mobile phone plans. You should have been a fly on the wall where Chris took on Telus. Not pretty.

• 
  Barbara Darling (@BarbaraDarlin20) reported 50 minutes ago from Victoria, British Columbia

  @MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

• 
  michael eso (@mjeso) reported 58 minutes ago from Sidney, British Columbia

  @bcgeu @TELUS is a profitable company providing payroll services to the BC Government. Shameful that they are not prepared to treat their employees fairly!

• 
  Mike Richter (@mrichter37) reported 59 minutes ago from Mill Bay, British Columbia

  @Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝕞𝕦𝕣𝕣 (@rnurdr) reported 8 minutes ago

  newer eps are only free for 5 days otherwise you’ll have to sign in with a cable provider like bell or telus. it’s available on amazon prime through stacktv (paid) as well, but as of rn ep3 is not yet up on stacktv.

• 
  Scott White (@NightStormDraco) reported 9 minutes ago

  @TELUSsupport This may come as a surprise, but since I never signed up for their service, I don't have any account to manage. I've requested a login code twice, and here's the shock, none show up. Why would telus add a fraudulent charge to my business account, then expect me to try and fix it?

• 
  Bobby Jacques (@bobbydjacques) reported 9 minutes ago

  @adt by @telus is by far the worst customer experience I have ever experienced and I'm an ex Telus employee.

• 
  Sparkplug Springer (@Lil_nick_7) reported 14 minutes ago

  @Brennan_L_D Yep, same here. Have used SN Now for years (since we get it included with service provider) and it buffers and skips, drops quality on Shaw internet and Telus, across 5 different residences across 3 different cities in Alberta. Watching hockey you can’t even see the puck

• 
  Wes (@eastvancity) reported 14 minutes ago

  @PaulthePedalist @TekSavvyNetwork you should check them out. On Shaw’s backbone but better customer service and prices. I hate Telus. They’ve screwed me 3 times.

• 
  Scott White (@NightStormDraco) reported 16 minutes ago

  @TELUSsupport So the solution to Telus adding a fraudulent charge to my buisiness phone bill, is for me to try and reason with some third party system that I have never signed up with, and therefore can't cancel anything with...?

• 
  Ball Deegle 🎱 D'🦅 (@CrappyGoldring) reported 18 minutes ago

  @TELUSsupport @ADT Bell forcing me to abandon copper connection in favour of fibre. That means my ADT monitored alarm will have trouble. I called #telus to see what my options are. Was told I had to upgrade, no other info. Me: I might have to cancel Telus: OK, (hangs up) #WTF?

• 
  BdblE (@MsYouDoYou) reported 19 minutes ago from Burnaby, British Columbia

  @PaulthePedalist We had to ditch Telus for Shaw and so far, it’s good. Their service is better.

• 
  Risto Treksler (@ristotreksler) reported 20 minutes ago

  @globeandmail If Shaw/freedom feels like they can’t compete with Telus Bell and Rogers then the solution is to split up Telus Bell and Rogers as they have gotten too big for any new entry to the market to be able to offer any competition.

• 
  ⚡️ (@triplesnap81) reported 22 minutes ago

  When will you fix your dead zones between New Westminster to Burnaby @TELUS?