Telus Outage Report in Brentwood Bay, British Columbia

Problems in the last 24 hours in Brentwood Bay, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Brentwood Bay, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Brentwood Bay, British Columbia

The most recent Telus outage reports came from the following cities: Victoria, and Sidney.

City	Problem Type	Report Time
Victoria	Internet	10 days ago
Victoria	Internet	10 days ago
Victoria	E-mail	10 days ago
Sidney	Internet	13 days ago
Victoria	TV	20 days ago
Victoria	Internet	26 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Brentwood Bay, British Columbia

Latest outage, problems and issue reports in Brentwood Bay and nearby locations:

• 
  Jenn Tranmer (@vicmomdoc) reported 32 seconds ago from Langford, British Columbia

  @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 6 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Tesla Tours (@tesla_tours) reported 8 minutes ago from Victoria, British Columbia

  @EmmaCParston @Google People complain that high quality electronic products by companies like Apple and Tesla are overpriced until they waste valuable time on the alternatives. For my part, I’m wishing I’d stayed with Fido & Shaw instead of getting duped into Telus’ marketing-first service-last model

• 
  Ian holt (@holtyny) reported 8 minutes ago from Victoria, British Columbia

  @TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

• 
  Tess van Straaten (@tessvanstraaten) reported 9 minutes ago from Mill Bay, British Columbia

  @racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

• 
  Brandon ::1 (@brandonscript) reported 11 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  Brandon Rylow (@brandonscript) reported 17 minutes ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 20 minutes ago from Central Saanich, British Columbia

  @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

• 
  Reg Brick (@hellonature) reported 22 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  Anthony Kershaw (@audiophilia) reported 24 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

• 
  Bill Perry (@Captnwilly) reported 24 minutes ago from Sidney, British Columbia

  @TELUSsupport how do we get Telus technical support to call us at home?

• 
  Ian holt (@holtyny) reported 24 minutes ago from Brentwood Bay, British Columbia

  @TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 24 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  Cheri S (@Cheri_L_S) reported 29 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  Revheidi Koschzeck (@RevheidiK) reported 30 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Barbara Darling (@BarbaraDarlin20) reported 38 minutes ago from Victoria, British Columbia

  @MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

• 
  Mike Richter (@mrichter37) reported 39 minutes ago from Mill Bay, British Columbia

  @Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

• 
  Sherry Merriam (@sherryella77) reported 39 minutes ago from Victoria, British Columbia

  Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

• 
  michael eso (@mjeso) reported 44 minutes ago from Sidney, British Columbia

  @bcgeu @TELUS is a profitable company providing payroll services to the BC Government. Shameful that they are not prepared to treat their employees fairly!

• 
  Ty_soup (@tysoup) reported 47 minutes ago from Victoria, British Columbia

  @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TruthTeller (@LiesAreNotTruth) reported 5 minutes ago

  @telus Driver currently northbound on Mavis Rd in @citymississauga driving aggressively, speeding, tailgating and cutting off other vehicles without signalling. Vehicle TAG002, ON license plate CRRL 890. What's the emergency? @PeelPolice don't even drive this fast!

• 
  x- Eric George (@5StarEricGeorge) reported 6 minutes ago

  My telus optik crashed and I missed the last 2 mins of what went down. Explain it to me like I’m 5. #oilers #oilersnation #LetsGoOilers

• 
  Name cannot be blank (@northaldren) reported 8 minutes ago

  @ShawInfo there is something seriously wrong with your customer service reps. Everytime I go on to chat it takes 5+min to respond to each line of text. Just to get past the authorization took over 25 min. Maybe @telus can do better.

• 
  Teri McGrath (@Teri4112) reported 8 minutes ago

  @dockevinmcleod @Jennyhalpin59 MofH needs to use tax $ for your clinic NOT Telus or the CMPA or 5 Health Authorities or administrators for useless agencies etc You have the support of many pt seeking competent care - will you support no fault health care compensation & mandatory reporting of medical errors?

• 
  Jenn (@jennsaidthis) reported 13 minutes ago

  Trying to watch the playoffs and the TV keeps jumping like a ****** bootleg online feed. Anyone else having this issue tonight? I have Telus 👀

• 
  Hey, hey, down the street (@Heyheydownthes1) reported 15 minutes ago

  @TELUS Your prescription service is complete ****! Using Canada Post,knowing full well they never actually door deliver is ridiculous. I waited 5 days for the postcard in the mail telling me to go pick my scrips up- while I was suffering a pain flare because they weren’t delivered.

• 
  KatyNewf (@KatyNewf) reported 16 minutes ago

  @TELUS @TELUSsupport told us we have to pay $1000 to cancel our services. There is no option for Telus where we are moving so we can’t transfer. This is highway robbery.

• 
  Victor Camilino 🇧🇷🇨🇦 (@vwmannn) reported 18 minutes ago

  @TELUS @TELUSsupport You guys sent Telus equipment to my house by mistake. I have not requested it and I'm not a client. I called customer support and it said I'd be 1h on the wait. I hang up. Can you send someone to pick it up, please? DM please.

• 
  Bruce Shearer (@roystonbruce) reported 20 minutes ago

  @rodmickleburgh UPCCs, walk-in clinics, various tele-health programs (eg Telus, Maple) come to mind. Then there’s retirements. There’s gotta be a significant issue when a retiring FD can’t find someone to take over a practice that probably has 1500 - 2000 patients.

• 
  Lenny From The Block 🇺🇦 (@Len6609) reported 22 minutes ago

  @Rogers 1h5min on hold to sign up for a NEW SERVICE! Wondering if I should just hand up and call Telus 🤔