Telus

Telus Outage in Brentwood Bay, British Columbia

Problems detected at Telus

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Telus problems in the last 24 hours in Brentwood Bay, British Columbia

The following chart shows the number of reports that we have received about Telus over the past 24 hours from users in Brentwood Bay and near by areas. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Telus Outage Chart in Brentwood Bay, British Columbia 09/25/2021 15:00

September 25: Problems at Telus

Telus is having issues since 09:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 45.67% Internet
  • Phone 30.82% Phone
  • Wi-fi 8.48% Wi-fi
  • TV 6.27% TV
  • E-mail 5.27% E-mail
  • Total Blackout 3.50% Total Blackout

Telus Outage Map Near Brentwood Bay, British Columbia

The most recent outage reports and issues originated from Victoria, Sidney, Saanichton and Shawnigan Lake.

CanadaVictoria Internet
CanadaVictoria Internet
CanadaVictoria TV
CanadaVictoria Wi-fi
CanadaVictoria Internet
CanadaVictoria Internet

Telus in Brentwood Bay, British Columbia Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports Near Brentwood Bay, British Columbia

Latest outage, problems and issue reports in Brentwood Bay and nearby locations:
  • zaxbux Zach (@zaxbux) reported from Victoria, British Columbia

    Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯

  • bellasugarsega Jody Klassen (@bellasugarsega) reported from Langford, British Columbia

    I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

  • LloydMildon Lloyd Mildon (@LloydMildon) reported from Oak Bay, British Columbia

    On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

  • brandonscript Brandon Rylow (@brandonscript) reported from Saanich, British Columbia

    I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

  • suestroud Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia

    @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

  • suestroud Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia

    @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

  • RevheidiK Revheidi Koschzeck (@RevheidiK) reported from Langford, British Columbia

    How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

  • hellonature Reg Brick (@hellonature) reported from Colwood, British Columbia

    @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

  • Cheri_L_S Cheri S (@Cheri_L_S) reported from Victoria, British Columbia

    Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

  • audiophilia Anthony Kershaw (@audiophilia) reported from View Royal, British Columbia

    @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

  • sherryella77 West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported from Colwood, British Columbia

    @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

  • Captnwilly Bill Perry (@Captnwilly) reported from Sidney, British Columbia

    @TELUSsupport how do we get Telus technical support to call us at home?

  • brandonscript Brandon ::1 (@brandonscript) reported from Victoria, British Columbia

    @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

  • tessvanstraaten Tess van Straaten (@tessvanstraaten) reported from Mill Bay, British Columbia

    @racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

  • tysoup Ty_soup (@tysoup) reported from Victoria, British Columbia

    @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

  • BarbaraDarlin20 Barbara Darling (@BarbaraDarlin20) reported from Victoria, British Columbia

    @MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

  • sherryella77 Sherry Merriam (@sherryella77) reported from Victoria, British Columbia

    Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

  • vicmomdoc Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia

    @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

  • holtyny Ian holt (@holtyny) reported from Victoria, British Columbia

    @TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

  • mrichter37 Mike Richter (@mrichter37) reported from Mill Bay, British Columbia

    @Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • RobinADupuis Robin Dupuis (@RobinADupuis) reported

    @SAndersonshpk @Colleen90544980 @Rogers Absolutely. We switched from Koodo(Telus) to Virgin(Bell). Customer service at Koodo is definitely superior to Virgin-I despise the fake accent they use with voicemail. We won’t renew once the 2 yr contract is up.

  • TheKoleTraynn Kole Traynn (@TheKoleTraynn) reported

    @MobileSyrup Shaw has the best internet rn. Telus is bad. I was getting 600mb on Shaw then switched and could only get 100mb via Telus for the same price.

  • robmpower Rob Power (@robmpower) reported

    @as_per_danielle Just switched from Telus to Shaw. With Telus for 7 years and was paying 265 per month int/cable. Saving over 100 per month with Shaw with same tv package and faster internet. Nothing but problems with Optik TV and Wifi and horrendous customer service

  • leftmindset Anti-Conservative Albertan ❤🌎🌹 (@leftmindset) reported

    @SAndersonshpk @Rogers I left them years ago and never went back. I like Bell mobility. Costs a little more but service is superior to Rodgers and Telus. I never lose data my connection even in elevators and underground parking.

  • pyhc001 Porschster (@pyhc001) reported

    @TELUS is there a network internet outage in Richmond, BC right now?

  • TylerClarke12 Tyler Clarke (@TylerClarke12) reported

    @TELUS @TELUSsupport your mytelus app is borderline unusable. Ive been trying to change one of my optik tv theme packs and the app keeps saying something went wrong. I called two months ago and the rep said they changed it for me but never did.

  • aidanposting GRINDCORE GUY (@aidanposting) reported

    @DartsOnMars @sammyeatworld Telus sucks esp. Billing and getting a hold of customer service

  • as_per_danielle Danielle (@as_per_danielle) reported

    @johnnycanuck71 I want to stay with Shaw for Internet/cable. I know too many people who switched for free tv’s etc to Telus and regretted it. I think they threw more goodies in because the actual product has more issues. I like Telus for cell though.

  • c_vanbc C 🇨🇦 (@c_vanbc) reported

    @TELUSsupport Without a doubt, Telus has been the worst company I have ever dealt with in my lifetime when it comes to billing or renewing a contract. Ever single time we spend hours renewing services, our bill is incorrect and negotiated discounts are missing! So frustrating! 👎

  • mvdan_ Daniel Martí (@mvdan_) reported

    @dgryski @TELUS @threeuk do the same. I have to spend time with one of their support people about once per year. The site only offers upgrades to pay more.